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Bull ESCALA PL420T and PL420R

1. 6 33 Tape EXercISer 5 2 sess oe ands REF e Esta be d age SEP ERE LPS 6 33 Diskette Exerciser s ni epe Cy Ep E ER bate Ea RACER ERR Re 6 34 CD ROM Exerciser 6 34 Floating Point Exerciser 6 34 Save or Restore Hardware Management Policies 6 34 SCSI Bus Analyzer es dune ER Pn x Re DEN edi 6 35 SCSI RAID Physical Disk Status and Vital Product Data 6 35 SCSD Tape Drive Service Aid 6 36 Spare Sector Availability 6 37 System Fault Indicator 000s cee eee eee eae 6 37 System Identify Indicator 6 37 Update Disk Based Diagnostics 6 37 Update System or Service Processor Flash 6 37 Chapter 7 Verifying the Hardware Operation 7 1 HMC System Verification When Not Connected to a Hardware Management Console 2s Running System Verification When Connected to an HMC 7 3 Chapter 8 Hardware Problem Determination 8 1 Problem Determination Using the Standalone or Online Diagnostics 8 1 Problem Determination When Unable to Load Diagnostics
2. Service Processor Reboot Restart Recovery Boot IPL Speed s enen sense rmana Man Sema nee eee eens Failure During Boot Process Failure During Normal System Operation Service Processor Reboot Restart Policy Controls System Firmware Updates ESCALA PL420T and PL420R User s Guide 2 6 2 9 2 9 2 9 2 10 2 10 2 11 2 11 2 11 2 12 2 12 2 12 2 13 2 13 2 13 2 14 2 14 2 15 2 15 2 15 2 16 2 16 3 1 3 1 3 1 3 2 3 2 3 2 3 3 3 4 3 4 3 5 3 5 3 10 3 14 3 21 3 21 3 22 3 23 3 23 3 24 3 25 3 26 3 26 3 26 3 27 3 28 3 28 3 28 3 28 3 28 3 29 General Information on System Firmware Updates Determining the Level of Firmware on the System Updating System Firmware From the Service Processor Menus Updating System Firmware from a NIM Server Configuring and Deconfiguring Processors or Memory Run Time CPU Deconfiguration CPU Repeat Gard Service Processor System Monitoring Surveillance System Firmware Surveillance Operating System Surveillance Call Out
3. E e LS ae LL a en L 3 ed m v AS Tee S ker uk if LIVE pus LL lt ka e T F y LS OO t TM TCR gt A LL PE D LS Ss LY o LS LE z L ad E di Ela Control Numeric Typewriter Keys Keys Keypad The keyboard is divided into four sections e Function keys are multipurpose keys and their function is controlled by the operating system e Typewriter keys are similar to a standard typewriter Their function is controlled by the software e Control keys move the cursor on the screen and do programmed control functions The movement and functions depend upon the application used e Numeric keypad is arranged like a calculator to help when typing numbers On all of the keyboards you can adjust the tilt position for typing comfort To tilt the keyboard pull out on the keyboard legs The legs snap into position To decrease the tilt of the keyboard rotate the keyboard legs until they snap into the bottom of the keyboard case The keyboard cable plugs into the keyboard connector at the rear of the system Using the Three Button Mouse 2 10 The mouse is a hand operated locating device A three button mouse is available for use wi
4. Running Standalone Diagnostics from a Network Installation Management NIM Preface 3 30 3 30 3 30 3 30 3 31 3 31 3 31 3 32 3 32 3 33 3 33 3 33 3 34 3 35 3 36 3 36 3 36 3 37 3 37 5 2 5 2 5 2 5 2 5 3 5 3 5 3 5 4 5 4 5 5 5 5 5 5 5 5 5 6 5 6 5 6 xi Server with an HMC Attached to the System 5 7 NIM Server Configuration 5 7 Client Configuration and Booting Standalone Diagnostics from the NIM Server 5 8 Running the Online Diagnostics with No HMC Attached 5 9 Chapter 6 Introducing Tasks and Service Aids 6 1 EEG cA TEE 6 2 Add Resource to Resource List 6 3 AIX Shell Prompt i idc eoo e ee mob e tacet Rite EATE 6 3 Analyze Adapter Internal Log 6 3 Backup and Restore Media 6 4 Certify Media 422 6 4 Change Hardware Vital Product Data 6 7 Configure Dials and LPF Keys 6 7 Configure ISA Adapter 6 8 Configure Reboot Policy 6 8 Configure Remote Maintenance Policy 6 9 Configure Ring
5. 8 6 Appendix A Environmental Notices A 1 Product Recycling and Disposal A 1 Acoustical Noise Emissions A 1 Declared Acoustical Noise Emissions A 2 Appendix B Firmware Updates B 1 Determining the Level of Firmware on the System B 1 Preface Xiii Appendix C Service Processor Setup and Test Service Processor Setup Checklist Testing the Setup c decked ce daa erbaut tUe ced Gier Stan ee Bens Testing Call in zio gad nied Sai a he Ie SE eRe Testinig Gall QUE uiii Care Mass oco dace Passer ba Ca eR n p CRI RNC tas Serial Port Configuration fs noe Sede tite need vata ieee degen aoe dar Appendix D Modem Configurations Sample Modem Configuration Files Generic Modem Configuration Files Specific Modem Configuration Files Configuration File Selection Examples for Using the Generic Sample Modem Configuration Files Customizing the Modem Configuration Files IBM 7852 400 DIP Switch Set
6. Separate from previous data Assure command mode Allow mode switching delay Set modem switch hook down i e hang up Ignore modem respons Initialize modem Echo OFF Disable responses Reset modem Select profile 0 Ignore modem respons Initialize modem Echo OFF Enable responses Numeric Limit response codes Confirm commands successful Set AutoAnswer ON Confirm command successful Ignore first ring Pick up second ring or timeout Expect a connection response TENET or PLONE Or VLAN ore INT or T0XNc oor ONY OF MOLE timeout 60 done send ATDTSN R r expect ONr timeout 60 delay 2 send ATHOTNr expect ONr timeout 2 done send ATZOQOTNr ignore ONr or OKNrNMn timeout 2 send ATEOTNr expect ONr or OK r n timeout 2 send ATQOVOXOTNr expect ONr timeout 2 send ATSO O0Nr expect ONr timeout 2 done N pager call center number Add enough commas to wait for time to enter paging number R paging number Confirm successful command Wait before hanging up Hang up Confirm successful command Reset modem Select profile 0 Ignore modem respons Initialize modem Echo OFF Enable responses Numeric Limit response codes Confirm commands successful Set AutoAnswer OFF Confirm command successful RI Power On enabled Handle unexpected modem responses expect 8Xr o
7. Configure Reboot Policy Configure Remote Maintenance Policy Configure Ring Indicate Power On Configure Ring Indicate Power On Policy Update System or Service Processor Flash Save or Restore Hardware Management Policies Configure Scan Dump Policy To perform one of these tasks use the Task Selection option from the FUNCTION SELECTION menu After a task is selected a resource menu may be presented showing all resources supported by the task A fast path method is also available to perform a task by using the diag command and the T flag By using the fast path the user can bypass most of the introductory menus to access a particular task The user is presented with a list of resources available to support the specified task The fast path tasks are as follows e Certify Certifies media e Chkspares Checks for the availability of spare sectors e Download Downloads microcode to an adapter or device e Disp_mcode Displays current level of microcode e Format Formats media e Identify Identifies the PCI RAID physical disks e dentifyRemove Identifies and removes devices Hot Plug To run these tasks directly from the command line specify the resource and other task unique flags Use the descriptions in this chapter to understand which flags are needed for a given task Introducing Tasks and Service Aids 6 1 Tasks The following tasks are described in this chapter Add
8. Note Unless otherwise stated in menu responses settings become effective when a menu is exited using option 98 or 99 Passwords Passwords can be any combination of up to eight alphanumeric characters You can enter longer passwords but the entries are truncated to include only the first eight characters The privileged access password can be set from service processor menus or from System Management Services SMS utilities see Chapter 4 Using System Management Services The general access password can be set only from service processor menus For security purposes the service processor counts the number of attempts to enter passwords The results of not recognizing a password within this error threshold are different depending on whether the attempts are being made locally at the system or remotely through a modem The error threshold is three attempts If the error threshold is reached by someone entering passwords at the system the service processor commands the system to resume the initial program load IPL This action is Using the Service Processor 3 5 taken based on the assumption that the system is in an adequately secure location with only authorized users having access Such users must still successfully enter a login password to access the operating system If the error threshold is reached by someone entering passwords remotely the service processor commands the system to power off to prevent potential securi
9. He Wr m 1 Service processor default T gt 2 AIX default Note In a partitioned system the service processor s supplemental restart policy is the only setting that is used System Firmware Updates This section provides information and instructions for updating the system firmware You may need to perform these steps if you are installing an option or if your support representative has instructed you to update your firmware If you cannot download from the Web do the following e If the system cannot be powered on but the service processor menus are available see Updating System Firmware From the Service Processor Menus on page 3 30 e If the service processor programming has been corrupted the service processor will automatically enter recovery mode when power is applied to the system To check the level of firmware that is currently on the system see Determining the Level of Firmware on the System on page 3 30 Using the Service Processor 3 29 General Information on System Firmware Updates All the system firmware types that can be reprogrammed are updated at the same time They are e System power control network programming e Service processor programming e IPL programming e Run time abstraction services Retain and store the latest firmware diskettes each time the firmware gets updated in the event that the firmware becomes corrupted and must be reloaded Determining the Level of Firm
10. Note The first time the system is booted after NVRAM is cleared Not Applicable displays under Performance Mode Setup Menu on the screen This might also happen if the service processor is replaced or the processor cards are upgraded Using the Service Processor 3 19 3 20 If Performance Mode Setup Menu is selected when Not Applicable displays the screen the system responds with Not Applicable and redisplays the system information menu The setup menu can be displayed after the performance mode is set which occurs when the system is rebooted for the first time The default performance mode is set by the firmware during IPL The default mode provides the optimum performance for the hardware configuration of the system The performance mode is systemwide it cannot be set on a per partition basis You can override the default setting by using the Default Performance Mode menu which will be similar to the following Te 98 0 gt 1 Default Performance Mode Standard Operation Current Performance Mode Standard Operation Return to Previous Menu Selecting option 1 displays the following performance modes Sel 1 2 3 0 ect from the following options Large Commercial System optimization Standard Operation Turbo Database Mode Notes 1 Some processor card changes cause the default performance mode to change This new Setting is not reflected in the menu until after the
11. You can run this task from the AIX command line Use the following fast path command diag T format 6 22 ESCALA PL420T and PL420R User s Guide Array Controller Microcode Download This selection allows the microcode on the Fibre Channel RAID controller to be updated when required You can run this task from the AIX command line Use the following fast path command diag T download Physical Disk Microcode Download This selection is used to update the microcode on any of the disk drives in the array You can run this task from the AIX command line Use the following fast path command diag T download Update EEPROM This selection is used to update the contents of the electronically erasable programmable read only memory EEPROM on a selected controller Replace Controller Use this selection when it is necessary to replace a controller in the array Flash SK NET FDDI Firmware This task allows the Flash firmware on the SysKonnect SK NET FDDI adapter to be updated Format Media This task allows the selection of diskettes hardfiles or optical media to be formatted Each selection is described below Hardfile Attached to SCSI Adapter non RAID e Hardfile Format Writes all of the disk The pattern written on the disk is device dependent for example some drives may write all Os while some may write the hexadecimal number 5F No bad block reassignment occurs e Hardfile Format and Certify Performs th
12. 1996 All Rights Reserved Licensed Materials Property of IBM US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp If the modem has configuration switches they should be set to the factory default settings ICDelay 1 DefaultTO 10 CallDelay 120 AT Attention Code Inserts delay in dialing commands amp F0 Reset Restore profile 0 QO Turn on responses EO urn echo off Ql Turn off responses VO Use numeric responses S0 0 Automatic answer inhibit Escape to command mod S0 2 Answer on second ring HO Hang up X0 0 Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands amp Cl Detect CD amp D2 Respond to DTR often the default amp R1 Ignore RTS CTS oe N Call Out phone number SP Paging phone number S Modem speed available to users oe Following are common responses from a wide range of modems 16 15 12 10 5 and 1 are connection responses Add others as required 7 busy 6 no dial tone 4 error 3 no carrier 2 ring 0 OK PROGRAMMING NOTE No blanks between double quote marks condout send AT amp FOQOTNr Reset modem Select profile 0 ignore ONr or OKNrNMn timeout 2 Ignore modem respons send ATEOTNr Initialize modem Echo OFF expect ONr or OK r n timeout 2 E
13. COMPONENT NAME ESPSETUP ENTRY SERVICE PROCESSOR SETUP modem ml FUNCTIONS Modem configuration file specifically for IBM 7857 017 modem with Auto Reliable feature This feature must be turned off for Catcher calls This example uses the AT amp F reset command to choose the factory defaults To allow dial commands for digital pagers it is necessary to reduce the number of characters in the dial command Each comma delay has been set to 6 seconds S826 for that reason C COPYRIGHT International Business Machines Corp 1996 All Rights Reserved Licensed Materials Property of IBM US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp ICDelay 1 DefaultTO 10 CallDelay 120 SN Call Out phone number SR Return phone number PROGRAMMING NOTE No blanks between double quote marks condout send AT amp F EOEONr Reset to factory defaults E0 data compression disabled E0 echo disabled ignore ONr or OK r n timeout 2 Ignore modem respons send AT4F0 Q2S8 6Nr Trellis modulation disabled Retrain with adaptive rate Set 6second expect ONr or OK r n timeout 2 Confirm commands successful send ATVOX0S0 0 r Numeric response cod AT compatible messages Auto Answer disabled expect ONr or OK r n timeout 2 Confirm commands successful done connect send ATDTSNNr Tone dialing com
14. Display Software Product Data 6 17 Display System Environmental Sensors 6 17 Examples ssh oue eren ED EAS rp penis punto E iip cites 6 18 Display Test Patterns ue sat Re Dan DR GRAF XE long UE 6 19 Display USB Devices 6 19 Download Microcode 6 19 Download Microcode to PCI SCSI RAID Adapter 6 19 Download Microcode to a PCI X Dual Channel Adapter 6 19 Download Microcode to Disk Drive Attached to a PCI SCSI RAID Adapter 6 20 Download Microcode to a Fiber Channel Adapter 6 20 Download Microcode to DVD RAM Attached to a PCI SCSI Adapter 6 21 Download Microcode to Disk Attached to PCI SCSI Adapter 6 21 Download Microcode to Other Devices 6 21 Fault Indicators ae brise eee ie ne eee Exp edet n 6 21 Fibre Channel RAID Service Aids 6 22 Flash SK NET FDDI Firmware 6 23 Format Meas ze id Mak pere akon deseo plant RAR ONE d en 6 23 Hardfile Attached to SCSI Adapter non RAID 6 23 Hardfile Attached to PCI SCSI RAID Adapter 6 24 Xil ESCALA PL420T and PL420R User s Guide
15. None 4 None D None Navigation keys return to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key _ Restore Default Settings This option restores the boot list to the default boot list The default boot list will vary depending on the devices that are installed in the system The default boot list is as follows 1 Primary diskette drive if installed 2 CD ROM drive if installed 3 Tape drive if installed 4 Hard disk drive if installed 5 Network adapter Multiboot Startup Multiboot Startup toggles the multiboot startup flag which controls whether the multiboot menu is invoked automatically on startup Exiting System Management Services After you have finished using the system management services type x for exit to boot your system or partition 4 12 ESCALA PL420T and PL420R User s Guide Chapter 5 Using the Online and Standalone Diagnostics Using the Online and Standalone Diagnostics The AIX diagnostics consist of online diagnostics and standalone diagnostics Attention To run online diagnostics on a partition the AIX operating system must be installed on that partition If the AIX operating system is not installed use the standalone diagnostic procedures Online diagnostics when they are installed reside with AIX in the file system They can be booted e In
16. P Download the previous level of microcode default to latest level Download Microcode to a PCI X Dual Channel Adapter Microcode installation occurs while the adapter and attached drives are available for use Before installation of the microcode ensure that there is a current backup of the system available It is recommended that the installation be scheduled during a non peak production time period Notes 1 If the source is etc microcode the image must be stored in the etc microcode directory on the system If the system is booted from a NIM server the image must be stored in the usr lib microcode directory of the SPOT the client is booted from 2 If the source is diskette the diskette must be in a backup format and the image stored in the etc microcode directory Introducing Tasks and Service Aids 6 19 Download Adapter Download See the following command syntax for a PCI X Adapter diag c d device_nam T download s etc microcode diskette 7 1 latest previous f Flag Description C No console mode Run without user interaction d Device name is the name of the adapter Force the installation even if the current level of microcode is not on the source l Level of microcode to install The default is the latest S Source of the new microcode image The default is etc microcode T Use the download option to download microcode Microcode to Disk Drive Attached to a PCI SCSI RAID See th
17. Service Processor POST Service processor conducts Power on self tests on its various work and code areas Service Processor Unattended Start Mode Checks To assist fault recovery If unattended start mode is set the service processor automatically reboots the system The service processor does not wait for user input or power on command but moves through the phase and into the bring up phase Access the SMS menus or the service processor menus to reset the unattended start mode Standby Phase The standby phase can be reached in either of the following ways 3 36 With the system off and power connected the normal path recognized by OK in the LCD display OR With the system on after an operating system fault recognized by an 8 digit code in the LCD display In the standby phase the service processor takes care of some automatic duties and is available for menus operation The service processor remains in the standby phase until a power on request is detected The standby phase components are as follows Modem Configuration The service processor configures the modem if installed so that incoming calls can be received or outgoing calls can be placed Dial In Monitor incoming phone line to answer calls prompt for a password verify the password and remotely display the standby menu The remote session can be mirrored on the ESCALA PL420T and PL420R User s Guide local HMC virtual terminal window if the syste
18. e Customer Administration Center Phone Number This is the number of the System Administration Center computer catcher that receives problem calls from systems Contact the system administrator for the correct telephone number to enter here e Digital Pager Phone Number In Event of Emergency This is the number for a pager carried by someone who responds to problem calls from your system e Customer Voice Phone Number This is the number for a telephone near the system or answered by someone responsible for the system This is the telephone number left on the pager for callback e Customer System Phone Number This is the number to which your system s modem is connected The service or administration center representatives need this number to make direct contact with your system for problem investigation This is also referred to as the Call In phone number e Customer Account Number This number is available for service providers to use for record keeping and billing e Call Out Policy Numbers to call if failure This is set to either First or All If the call out policy is set to First call out stops at the first successful call to one of the following numbers in the order listed 1 Service Center 2 Customer Administration Center 3 Pager If Call Out Policy is set to All call out attempts to call all of the following numbers in the order listed 1 Service Center 2 Customer Administration Center 3 Pager e Remote
19. e Diagnostic Event Logging This option allows the user to turn on or off logging information to the Diagnostic Event Log the default is on Introducing Tasks and Service Aids 6 15 e Diagnostic Event Log File Size This option allows the user to select the maximum size of the Diagnostic Event Log The default size for the Diagnostic Event Log is 100 KB The size can be increased in 100 KB increments to a maximum of 1 MB Use the diaggetrto command to display one or more diagnostic run time options Use the following AIX command line syntax usr lpp diagnostics bin diaggetrto a d 1 m n p s Use the diagsetrto command to change one or more diagnostic run time options Use the following AIX command line syntax usr lpp diagnostics bin diagsetrto a onloff d onloff 1 size m on off n days p onloff Flag descriptions for the diaggetrto and diagsetrto commands are as follows Flag Description a Displays or changes the value of the Include Advanced Diagnostics option d Displays or changes the value of the Diagnostic Event Logging option l Displays or changes the value of the Diagnostic Event Log File Size Allowable size are between 100K and 1000K in increments of 100K The size may never be decreased m Displays or changes the value of the Display Diagnostic Mode Selection Menu option n Displays or changes the value of the Number of Days Used To Search the Error Log option Allowab
20. e Remote session first then local session added 1 Remote session is already in progress 2 Remote user uses service processor menus to enable console mirroring allowing both consoles to be active e Local session first then remote session added 1 Local session is already in progress 2 The service processor receives a call from the remote user 3 The local user selects the option to enable console mirroring The service processor immediately begins mirroring service processor menus Service Processor Error Logs The service processor error logs an example of which follows contain error conditions detected by the service processor Error Log Te 11730799 19 41 56 Service Processor Firmware Failure B1004999 Enter error number for more details Press Return to continue or x to return to menu Press C to clear error log any other key to continue gt Note The time stamp in this error log is coordinated universal time UTC which is also referred to as Greenwich mean time GMT Operating system error logs have additional information available and can time stamp with local time Entering an error number provides nine words of system reference code SRC data an example menu follows Detail 6005 SRC word11 B1004999 word12 0110005D word13 00000000 word14 00000000 word15 00001111 word16 00000000 word17 B1004AAA word18 0114005D word19 A4F1E909 B1004999 Press Return to con
21. following normal firmware update procedures If the system is already in a full system partition use the following normal firmware update procedures This selection updates the system or service processor flash Look for additional update and recovery instructions with the update kit You need to know the fully qualified path and file name of the flash update image file provided in the kit If the Introducing Tasks and Service Aids 6 37 6 38 update image file is on a diskette the service aid can list the files on the diskette for selection The diskette must be a valid backup format diskette Refer to the update instructions with the kit or the service guide for the system unit to determine the current level of the system unit or service processor flash memory When this service aid is run from online diagnostics the flash update image file is copied to the var file system It is recommended that the source of the microcode that you want to download be put into the etc microcode directory on the system If there is not enough space in the var file system for the new flash update image file an error is reported If this error occurs exit the service aid increase the size of the var file system and retry the service aid After the file is copied a screen requests confirmation before continuing with the flash update When you continue the update flash the system reboots using the shutdown u command The system does not return t
22. keyboard appears and before the word speaker appears After the system management services starts the following screen displays Main Menu Select Language Change Password Options NOT available in LPAR mode View Error Log Setup Remote IPL Initial Program Load Change SCSI Settings Select Console NOT available in LPAR mode Select Boot Options JO C1 amp NH Navigation keys X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key _ Note The system management services can also be started using the Service Processor Boot Mode Menu See page BOOTMM on page 3 12 On all menus except the Main Menu there are several navigation keys M Return to the main menu ESC Return to the previous menu X Exit the system management services and start the operating system Using System Management Services 4 1 If X is entered you are asked to confirm your choice to exit the SMS menus and start the operating system When there is more than one page of information to display there are two additional navigation keys N Display the next page of the list P Display the previous page of the list Note The lowercase navigation key has the same effect as the uppercase key that is shown on the screen For example m or M returns you to the main menu On each menu screen you are given the option of choosing a menu item and pressing Ent
23. modem with Auto Reliable featur This feature must be turned off for Catcher calls This example uses th choose the factory defaults C COPYRIGHT International Business Machines Corp 1996 All Rights Reserved Licensed Materials Property of IBM US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp The modem has configuration switches They should be set to the factory default settings except switches 11 and 12 to UP AT responses and DOWN Asynchronous operation ICDelay 1 DefaultTO 10 CallDelay 120 SN Call Out phone number SR T PROGRAMMING NOTE No blanks betwee AT amp F amp E2EOTNr condout send ignore ONr or OK r n send AT amp E12 amp El14Nr expect ONr or OK r n send AT amp SF1 amp S0S9 1Nr expect ONr or OK r n send ATV0SO O0Nr expect ONr or OK r n Return phone number n double timeout 2 timeout 2 timeout 2 timeout 2 quote marks Reset to factory defaults Reliable mode Echo off Ignore modem respons Disable pacing Disable data compression Confirm commands successful DSR independent of CD Force DSR on CD respond time 100ms Confirm commands successful Numeric response cod Auto Answer off Confirm commands successful D 7 Modem Configurations connect done send ATDT NNr expect 33N
24. 3 18 operator panel 2 4 repair action 2 9 reporting problems 2 9 resetting 2 9 loading diagnostics 7 1 local area network service aid 6 30 log repair action service aid 6 30 memory configure 3 31 deconfigure 3 31 memory configuration deconfiguration menu 3 17 menu boot mode 3 12 3 21 3 25 customer account setup 3 26 general user 3 3 3 21 LED indicator 3 4 3 18 memory configuration deconfiguration 3 17 modem configuration 3 22 OS surveillance setup 3 7 power control network utilities 3 18 privileged user 3 4 reboot restart policy setup 3 11 ring indicate 3 10 serial port selection 3 23 serial port speed setup 3 23 setup 3 5 system information 3 14 system power control 3 10 telephone setup 3 24 modem configuration file selection D 2 configurations D 1 transfer D 6 X 2 ESCALA PL420T and PL420R User s Guide modem_f cfg sample file D 15 modem_f0 cfg sample file D 17 modem f1 cfg sample file D 20 modem mo0 cfg sample file D 7 modem md1 cfg sample file D 9 modem z cfg sample file D 11 modem z0 cfg sample file D 13 mouse using 2 10 N network service aid 6 30 NIM server configuration 5 7 client 5 8 standalone diagnostics 5 7 noise emissions A 1 O online diagnostics concurrent mode 5 3 5 4 5 5 modes of operation 5 2 running 5 3 service mode 5 2 operating considerations online and standalone diagnostics 5 1 operational phases serv
25. Call Home 000 eee eens Console Mirroring System COnfQuratiOn 2 5 rue Marois etie Wie ea st bun venne em esse o dn Service Processor Error Logs LCD Progress Indicator Log Service Processor Operational Phases Pre Standby Phase 22 Standby Phase 2 hlelesRbrahievStep tub WE auae da sadi Bing UPAS E s iie eet e e EE RR RE REG RR nec Runtime Prase 4 sus de fuere LR AQU an Pei e see bide these epe Chapter 4 Using System Management Services Select Language esI ene Eh xd er ER AREE hw ERR MUS Change Password Options View Error Log ense eer ee a ere beta WR Died Setup Remote IPL Initial Program Load Change SCSI Settings Select Console RES ek t et rue ch ag ahs Setar des Eee OU eee a Select Boot Options rires sense Punta ten bag ee dns agen Select Boot Devices Display Current Settings Restore Default Settings Multiboot Startup 2 Exitin
26. Contents area 7 Right click or select the desired system in the Contents area Next on the menu choose Selected 8 Select Power On 9 Select the Power on Diagnostic Stored Boot list option For more information about full system partitions see Full System Management Tasks in the Hardware Management Console Maintenance Guide order number SA38 0590 10 Make sure that there are no media in the devices in the media subsystem 11 Enter any passwords if requested Concurrent Mode Use concurrent mode to run online diagnostics on some of the system resources while the System is running normal activity Because the system is running in normal operation the following resources cannot be tested in concurrent mode e SCSI adapters connected to paging devices e Disk drive used for paging Using the Online and Standalone Diagnostics 5 3 e Some display adapters and graphics related devices e Memory tested during POST e Processor tested during POST The following levels of testing exist in concurrent mode e The share test level tests a resource while the resource is being shared by programs running in the normal operation This testing is mostly limited to normal commands that test for the presence of a device or adapter e The sub test level tests a portion of a resource while the remaining part of the resource is being used in normal operation For example this test could test one port of a multiport device while t
27. Diagnostic Supplemental Media Insert the supplemental media when you are prompted then press Enter After processing has completed go to the Resource Selection list to find the resource to test Notes 1 This task is supported in Standalone Diagnostics only 2 Process and test one resource at a time Run diagnostics after each supplemental media is processed for example If you need to process two supplemental media run diagnostics twice once after each supplement media is processed Run Diagnostics The Run Diagnostics task invokes the Resource Selection List menu When the commit key is pressed diagnostics are run on all selected resources The procedures for running the diagnostics depend on the state of the diagnostics run time options See Display or Change Diagnostic Run Time Options on page 6 15 Introducing Tasks and Service Aids 6 31 Run Error Log Analysis The Run Error Log Analysis task invokes the Resource Selection List menu When the commit key is pressed Error Log Analysis is run on all selected resources Run Exercisers 6 32 The Run Exercisers task provides a tool to troubleshoot intermittent system problems to test hardware and to verify replacement parts When AIX error logging is enabled the Run Error Log Analysis task can be used to analyze errors after the exerciser completes Hardware errors are logged in the AIX Error Log Miscompares and recoverable errors are not reported However they may
28. Enter or Select a Navigation key ESCALA PL420T and PL420R User s Guide When a device type is selected such as item 5 a Select Task menu is displayed The following is an example of that menu for a hard disk Select Task SCSI 18200 MB Harddisk 10c U0 1 P2 21 A8 0 1 Information 2 Set Boot Sequence Configure as 1st Boot Device avigation keys return to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key Selecting Information displays a menu similar to the following for a hard disk Device Information pci 3fffdf0a000 pci 2 4 scsi 1 sd 8 0 Integrated Bootable DEVICE SCSI 18200 MB Harddisk loc U0 1 P2 21 A8 0 NAME sd DEVICE TYPE gt block avigation keys return to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key The Set Boot Sequence option allows you to set the location of the device in the boot list Using System Management Services 4 11 Display Current Settings This option displays the current setting of the customized boot list An example of this menu with one device in the boot list follows Current Boot Sequence 1 SCSI 18200 MB Harddisk loc U0 1 P1 Z1 A8 0 25 None 3
29. Hardware Management Console HMC If you are not connected to an HMC perform the following procedure If you are connected to an HMC go to Running System Verification When Connected to an HMC on page 7 3 Step 1 Considerations Before Running This Procedure Read the following before using this procedure An operating system must be installed on your system before this procedure is performed If this system unit is directly attached to another system unit or attached to a network be sure communication with the other systems is stopped This procedure requires use of all of the system resources No other activity can be running on the system while you are performing this procedure This procedure requires a display connected to a graphics adapter an ASCII terminal attached to the S1 port or an HMC connected to an HMC port on the system This procedure runs the AIX online diagnostics in service mode If the system console is an ASCII terminal see the documentation for your type of ASCII terminal to find the key sequences you need in order to respond to the diagnostics If a console display is not selected the diagnostics stop The instructions for selecting a console display are displayed on all of the graphic displays and any terminal attached to the S1 port Follow the displayed instructions to select a console display If your system is connected to an HMC refer to Step 1 Run Online Diagnostics in Service Mode on page 7 3 St
30. Information Menu Language Selection Menu Call In Call Out Setup Menu Set System Nam 99 Service Processor Firmware VERSION RH011007 Copyright 2001 IBM Corporation SYSTEM NAME MAIN MENU Exit from Menus 3 4 e Service Processor Setup Menu See Service Processor Setup Menu on page 3 5 for more information e System Power Control Menu See System Power Control Menu on page 3 10 for more information ESCALA PL420T and PL420R User s Guide e System Information Menu See System Information Menu on page 3 14 for more information e Language Selection Menu See Language Selection Menu on page 3 21 for more information e Call In Call Out Setup Menu See Call In Call Out Setup Menu on page 3 21 for more information e Set System Name Allows setting of the system name Service Processor Setup Menu The following Service Processor Setup Menu is accessed from the Main Menu T SERVICE PROCESSOR SETUP MENU 1 Change Privileged Access Password 2 Change General Access Password 3 Enable Disable Console Mirroring Currently Enabled 4 Start Talk Mode 5 OS Surveillance Setup Menu NOT supported in LPAR mode 6 Reset Service Processor 7 Reprogram Flash EPROM Menu 8 Serial Port Snoop Setup Menu NOT supported in LPAR mode 9 Scan Log Dump Setup Menu Currently As Needed 98 Return to Previous Menu 99 Exit from Menus 0
31. Limit response codes expect ONr timeout 2 Confirm commands successful send ATSO0 0Nr Set AutoAnswer OFF expect ONr timeout 2 Confirm command successful done connect send ATDT NNr Tone dialing command N from Call Home setup Expect a connection response expect loNr or LONE or I4Nr or 12 E or LONr orn USNE or INr busy INE timeout 60 done retry send A Repeat the previous command Expect a connection response expect 16yr or LONE or T4Nr or 12 E or LONE or 5Xr or INr busy INE timeout 60 done disconnect Modem Configurations D 11 delay 2 send delay 2 send ATHOTNr ignore ONr or OKNr timeout 2 send ATEOQ1Nr ignore O r timeout 1 done condin send ATZQOTNr ignore ONr or OK r n timeout 2 send ATEOTNr expect ONr or OK r n timeout 2 send ATQOVOTNr expect ONr timeout 2 send ATS0 2Nr expect ONr timeout 2 done waitcall ignore 2Nr timeout 1 expect 2 r timeout 10 expect 16 r or 15 r or 14 r or 12Nr or timeout 60 done page send ATDT N R vr expect ONr timeout 60 delay 2 send ATHOTNr expect ONr timeout 2 done ripo send ATZQOTNr ignore ONr or OK r n timeout 2 send ATEOTNr expect ONr or OK r n timeout 2 send ATQOVOTNr expect ONr timeout 2 send ATSO0 O0Nr expect
32. List All Devices is selected a menu similar to the following displays depending on the devices that are installed in the system T 2 35 4 5 Select Device Devic Current Devic Number Position Name 1 SCSI 18200 MB Harddisk e SCSI 18200 MB Harddisk E SCSI 18200 MB Harddisk None List all devices l1oc U0 1 P2 21 A8 0 l1oc U0 1 P2 21 A9 0 loc U0 1 P2 Z1 Aa 0 ESC key avigation keys return to main menu return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key The appropriate device can then be selected for this boot or installation When a device is selected for installing the operating system or to boot from the Select Task menu allows you to get more information about the device or to boot from that device in normal mode or service mode The following is an example of this menu Select SCSI 18200 MB Harddisk Task 1 Information 2 Normal Mode Boot 3 Service Mode Boot loc U0 1 P2 Z1 A8 0 ESC key avigation keys return to main menu return to previous screen X eXit System Management Services ype the number of the menu item and press Enter or Select a Navigation key If either Normal Mode Boot or Service Mode Boot is selected the next screen will ask Are you sure If you answer yes the device will be booted in the appro
33. Menu This menu provides access to system configuration information error logs system resources and processor configuration 3 14 10 11 12 98 99 Read VPD Image from Last System Boot Read Progress Indicators from Last System Boot SYSTEM INFORMATION MENU Read Service Processor Error Logs Read System POST Errors Read NVRAM Read Service Processor Configuration Performance Mode Setup Menu Return to Previous Menu Exit from Menus Processor Configuration Deconfiguration Menu emory Configuration Deconfiguration Menu Power Control Network Utilities Menu ED Control Menu CM L3 Interposer Plug Count Menu Not Supported Read VPD Image from Last System Boot Displays manufacturer s vital product data VPD such as serial numbers part numbers and so on that was stored from the system boot prior to the one in progress now VPD from all devices in the system is displayed Read Progress Indicators from Last System Boot Displays a number of the boot progress indicators which may include Service Processor checkpoints IPL checkpoints or AIX configuration codes from the previous system boot This information can be useful in diagnosing system faults Note If you are running from a partitioned system enter the partition ID 0 15 to display progress indicators for that partition since the last System boot In a full system partition this option automatically dis
34. Procedure Step 2 Step 3 Step 4 Note See the operator manual for your ASCII terminal to find the key sequences you need to respond to the diagnostic programs e The diagnostics can use a display connected to the video port or an ASCII terminal attached to a serial port e This procedure asks you to select the type of diagnostics you want to run If you need more information about the types see Using the Online and Standalone Diagnostics on page 5 1 e Go to Step 2 on page 8 1 Is the Attention LED on NO Go to Step 3 on page 8 1 YES Go to Component LEDs on page 2 6 for more information about your system LEDs Are the online diagnostics installed on this system NO Go to Step 16 on page 8 1 YES Go to Step 4 on page 8 1 Determine if the operating system is accepting commands Is the operating system accepting commands NO The system must be turned off in order to run diagnostics Verify with the system administrator and users that the system can be turned off If so turn off the system unit and go to Step 7 on page 8 1 YES Go to Step 5 on page 8 1 Hardware Problem Determination 8 1 Step 5 Step 6 Step 7 8 2 Diagnostic tests can be run on many resources while the operating system is running However you can obtain more extensive problem isolation by running online diagnostics in service mode Do you want to run the online diagnostics in service mode NO Go to Step 6 on page 8 1 YES Do the followi
35. Resource to Resource List AIX Shell Prompt Analyze Adapter Internal Log Backup and Restore Media Certify Media Change Hardware Vital Product Data Configure Dials and LPF Keys Configure ISA Adapters Configure Reboot Policy Configure Remote Maintenance Policy Configure Ring Indicate Power On Policy Configure Scan Dump Policy Configure Surveillance Policy Create Customized Configuration Diskette Delete Resource from Resource List Disk Maintenance Display Configuration and Resource List Display Firmware Device Node Information Display Hardware Error Report Display Hardware Vital Product Data Display Machine Check Error Log Display Microcode Level Display or Change Bootlist Display or Change Diagnostic Run Time Options Display Previous Diagnostic Results Display Resource Attributes Display Service Hints Display Software Product Data Display System Environmental Sensors Display Test Patterns Display USB Devices Download Microcode Fibre Channel RAID Service Aids Flash SK NET FDDI Firmware Format Media Gather System Information 6 2 ESCALA PL420T and PL420R User s Guide e Generic Microcode Download e Hot Plug Task e Identify Indicators e Identify and System Attention Indicators e Local Area Network Analyzer e Log Repair Action e Periodic Diagnostics e PCI RAID Physical Disk Identify e Process Supplemental Media e Run Diagnostics e Run Error Log Analysis e Run Exercisers e Save or Restore Hardw
36. Service Processor Menus Locally Accessing the Service Processor Menus Remotely Saving and Restoring Service Processor Settings Ment Nacii cede aaa wae POI at ant Mie te wens let te General User Menu 2 Privileged User Menus Main Menu sure et tt debet ea deae wid Pape peret Service Processor Setup Menu Passwords i5 usui aie een ate tate dede ta tah ER eed d System Power Control Menu System Information Menu Language Selection Menu Call In Call Out Setup Menu Modem Configuration Menu Serial Port Selection Menu Serial Port Speed Setup Menu Telephone Number Setup Menu Call Out Policy Setup Menu Customer Account Setup Menu Gall out Test Mer eg retro tree o RE ate EA tae Y eme ets Service Processor Parameters in Service Mode Full System Partition System Power On Methods
37. Snoop Serial Port option to select the serial port to snoop Note Only serial port 1 is supported Use the system reset string option to enter the system reset string which resets the machine when it is detected on the main console on Serial Port 1 After serial port snooping is correctly configured at any point after the system is booted to the operating system whenever the reset string is typed on the main console the system uses the service processor reboot policy to restart Because pressing Enter after the reset string is not required make sure that the string is not common or trivial A mixed case string is recommended e Scan Log Dump Policy A scan dump is the collection of chip data that the service processor gathers after a system malfunction such as a checkstop or hang The scan dump data may contain chip scan rings chip trace arrays and SCOM contents The scan dump data are stored in the system control store The size of the scan dump area is approximately 4 MB During the scan log dump A8xx in the range A810 to A8FF displays in the operator panel The xx characters will change as the scan log dump progresses If the xx characters do not change after five minutes the service processor is hung and must be reset When the scan log dump is complete depending on how the reboot policy is set the System will either Go to the standby state and the service processor menus will be available indicated by OK or S
38. Stop all programs on that partition including the operating system If you are in a full system partition power on the system unit to run standalone diagnostics In a partitioned system reboot the partition to run standalone diagnostics When the keyboard indicator is displayed the word keyboard press the number 1 key on the keyboard to display the SMS menu 6 Enter any requested passwords 7 Select Setup Remote IPL Initial Program Load 8 Enter the client address server address gateway address if applicable and subnet mask Exit to the Network Parameters screen If the NIM server is set up to allow pinging from the client system use the ping utility in the RIPL utility to verify that the client system can ping the NIM server Under the ping utility choose the network adapter that provides the attachment to the NIM server to do the ping operation If the ping returns with an OK prompt the client is prepared to boot from the NIM server If ping returns with a FAILED prompt the client cannot proceed with the NIM boot Note If the ping fails contact your service representative To do a one time boot of the network adapter attached to the NIM server network do the following 1 Select Select Boot Options oa A2 ND Exit to the SMS Main screen Select Install or Boot a Device On the Select Device Type screen select Network Set the network parameters for the adapter from which you w
39. Timeout in seconds Remote Latency in seconds These settings are functions of the service provider s catcher computer e Number of Retries While Busy This is the number of times the system should retry calls that resulted in busy signals e System Name System Administrator Aid This is the name given to the system and is used when reporting problem messages Note Knowing the system name aids the support team in quickly identifying the location configuration history and so on of your system You can access this service aid directly from the AIX command line by typing usr lpp diagnostics bin uspchrp m 6 10 ESCALA PL420T and PL420R User s Guide Configure Ring Indicate Power On Policy This service aid allows the user to power on a system by telephone from a remote location If the system is powered off and Ring Indicate Power On is enabled the system powers on at a predetermined number of rings If the system is already on no action is taken In either case the telephone call is not answered and the caller receives no feedback that the system has powered on Use this service aid to display and change the following settings for the Ring Indicate Power On Policy Because of system capability some of the following settings might not be displayed by this service aid e Power On Via Ring Indicate on off e Number of Rings Before Power On You can access this service aid directly from the AIX command line by typing us
40. add tty Select RS232 Select Baud rate 9600 or higher Select login enable and set the flow control to RTS Commit the selections and set up any other needed serial ports 0 Exit SMIT MON DO A OQ Service Processor Setup and Test C 3 C 4 ESCALA PL420T and PL420R User s Guide Appendix D Modem Configurations Modem Configurations The service processor is designed to place little demand on an attached modem thereby increasing the setup and connection success rates Sample Modem Configuration Files This appendix contains information about several sample modem configuration files that either work directly with your modem or provide a good starting point for a custom setup The sample modem configuration files are located in your service processor firmware in the usr share modems subdirectory if your system server is running AIX with the following names A listing of each specific file is included in this appendix Generic Modem Configuration Files AIX File Name Service Processor Firmware File Name modem_f0 cfg modem_f0_sp modem_f1 cfg modem f1 sp Specific Modem Configuration Files AIX File Name Service Processor Firmware File Name modem mocio modem mi cio Use the following selection procedures and your modem manual to determine which of the configuration files is suitable for your use Modem Configurations D 1 Configuration File Selection Use the following steps to select a con
41. aids the selection is optional ESCALA PL420T and PL420R User s Guide Call Out Call Home Note Call out is disabled on partitioned systems The call out function is handled by the Service Focal Point application on the Hardware Management Console HMC The service processor can call out call home when it detects one of the following conditions e System firmware surveillance failure Operating system surveillance failure if supported by operating system e Restarts e Critical hardware failure e Abnormal operating system termination To enable the call out feature do the following 1 Connect a modem to any serial port 2 Set up the following using the service processor menus or diagnostic service aids Enable call out for the serial port where the modem is connected Enter the modem configuration file name Setup site specific parameters phone numbers for call out call out policy number of call out retries and so on 3 To call out before restart set Call out before restart to ENABLED from the Reboot Restart Policy Setup menu Note Some modems are not designed for the paging function Although they can be used for paging they will return an error message when they do not get the expected response from another modem Therefore even though the paging was successful the error message will cause the service processor to retry continuing to place pager calls for the number of retries specified i
42. and compare operations using known data patterns A tape device and Test Diagnostic Cartridge are required to run this exerciser The actual Test Introducing Tasks and Service Aids 6 33 Diagnostics Cartridge depends upon the specific tape device being tested The exerciser automatically rewinds the tape Test Requirements are e Tape device e Test Diagnostic Cartridge the part number depends upon tape device Diskette Exerciser The diskette exerciser is labeled d x where x is the number of a specific device The exerciser performs read write and compare operations using known data patterns A scratch diskette is required to run this exerciser data on the scratch diskette is destroyed Test requirements are e Diskette device e Scratch diskette data on diskette is destroyed CD ROM Exerciser The CD ROM exerciser is labeled cd x where xis the number of a specific device The exerciser performs read and compare operations using known data patterns A CD ROM device and a Test Disc is required to run this exerciser Test requirements are e CD ROM device e Test Disc P N 81F8902 Floating Point Exerciser The floating point exerciser is labeled procx where x is the number of the processor containing the floating point unit The exerciser performs load store and arithmetic operations using floating point registers and instructions The floating point instructions are executed using static values and the outcome of the operatio
43. and the UPS cable to serial port 3 Do not run UPS connected to serial port 2 If you disconnect HACMP you must reset the service processor using the pinhole reset switch before running another application The service processor pinhole reset switch is located on the operator panel 2 Amodem can be attached to any of the serial ports Security Features On the PL420R and PL420T you can set the following types of passwords to limit access to these systems e General access password set only from the service processor menus It provides limited access to the service processor menus and is usually available to all users who are allowed to power on the system e Privileged access password Set from the service processor menus or from System Management Services SMS menus Used by the system administrator or root user and allows access to all service processor functions Introducing the System 1 5 Front View PL420R 1 2 3 4 os 73 i oo SITES 5 1 Operator Panel 4 Media Bay 2 Front Serial Connector 5 Hot Plug Disk Drives 3 IDE CD ROM Drive PL420T
44. by opening a virtual terminal window on the HMC or by attaching an ASCII terminal to serial port 1 S1 or serial port 2 S2 After OK displays in the operator panel press any key on the keyboard to signal the service processor Note The service processor menus cannot be accessed simultaneously on a virtual terminal window on the HMC and on an ASCII terminal Accessing the menus on the HMC prevents access to the ASCII terminals and vice versa When you gain access the service processor prompts you for a password if one is set and when verified displays the service processor menus The service processor menu prompt represented by 0 or 1 indicates the serial port to which the terminal is connected e An ASCII terminal can have the following prompts Using the Service Processor 3 1 0 indicates serial port 1 S1 1 indicates serial port 2 S2 e The HMC always displays a prompt of 0 Accessing the Service Processor Menus Remotely If your system has a modem connected to serial port 1 or serial port 2 and is configured for call in see Modem Configuration Menu on page 3 22 the service processor menus can be accessed remotely as follows 1 With the system powered off call in from a remote terminal 2 The service processor detects ring indicate and prompts you for a password if one is set When verified the service processor menus display remotely Saving and Restoring Service Processor Settings A
45. certify physical disks attached to a PCI SCSI RAID adapter Certify reads the entire disk and checks for recovered errors unrecovered errors and reassigned errors If these errors exceed the threshold values the user is prompted to replace the physical disk This task can be run directly from the AIX command line See the following command syntax diag c d RAlDadapterName T certify 1 chlD A Flag Description c No console mode d Specifies the RAID adapter to which the disk is attached T Specifies the certify task and its parameters l Specifies physical Disk channel ID for example 27 A All disks Change Hardware Vital Product Data Use this service aid to display the Display Alter VPD Selection Menu The menu lists all resources installed on the system When a resource is selected a menu displays that lists all the VPD for that resource Note The user cannot alter the VPD for a specific resource unless the VPD is not machine readable Configure Dials and LPF Keys Note The Dials and LPF Keys service aid is not supported in standalone mode CD ROM and NIM on systems with 32 MB or less memory If you have problems in standalone mode use the hardfile based diagnostics This service aid provides a tool for configuring and removing dials and LPF keys to the asynchronous serial ports This selection invokes the SMIT utility to allow Dials and LPF keys configuration A TTY must be in the available state on th
46. command syntax diag c d device name T download s diskette l previous F Flag Description F Force the download microcode even if the current level is unavailable on the source l Microcode level Latest is default S Source of the new microcode The default is etc microcode Default source device is disk Fault Indicators Note Prior to Diagnostics version 5 1 0 35 this task was also known as the System Fault Indicator task This task is used to display or reset the Fault Indicators on the systems that support this function This task may also be used to set the Fault Indicators for testing purposes but the Indicators are not set back to normal when you exit this task The Fault Indicators are used to identify a fault with the system These indicators may be set automatically by hardware firmware or diagnostics when a fault is detected in the system Introducing Tasks and Service Aids 6 21 The Fault Indicators are turned off when a Log Repair Action is performed After a serviceable event is complete do a System Verification to verify the fix Also do a Log Repair Action if the test on the resource was good and that resource had an entry in the error log If the serviceable event was not a result of an error log entry use the Log Repair Action Task to turn off the system fault indicator For additional information concerning the use of these indicators refer to the system guide Note The AIX comma
47. e Integrated SCSI controller for media e Integrated Drive Electronics IDE e Two 10 100 Ethernet IEEE 802 3 compliant e Three serial ports Serial port 1 S1 has two physical connectors one RJ 48 connector located in front on the operator panel and a 9 pin D shell connector located on the rear of the chassis The other two serial ports are 9 pin D shell connectors and are located on the rear of the system chassis Current usage for the serial port connectors is as follows Serial Port Location Applicable Usage Examples Number Serial Port 1 Operator Panel Service Agent PDA System Management S1 Front Applications for example handheld devices laptop sytems Service Processor menus ASCII terminal for the operating system console and modems 1 4 ESCALA PL420T and PL420R User s Guide Serial Port 1 Rear of the Service Processor menus Service Agent PDA S1 Rear System System Management Applications interface cable required ASCII terminal for the operating system and modems Serial Port 2 Rear of the Service Processor menus HACMP ASCII terminal S2 System for the operating system and modems Serial Port 3 Rear of the HACMP UPS uninterruptible power supply ASCII S3 System terminal for the operating system and modems Notes 1 Serial port 1 is never used to run HACMP or attach a UPS If you are configuring your system to run HACMP with a UPS attached you must connect the HACMP cable to serial port 2
48. each memory DIMM is indicated by AB where B indicates the number of errors and A indicates the type of error according to the following table 1 Bring up failure 2 Run time non recoverable failure 3 Run time recoverable failure 4 Group integrity failure 5 Non repeat gardable error The resource may be reconfigured on the next boot An error status of 00 for example 3 16 00 indicates that the memory DIMM has not had any errors logged against it by the service processor To change the memory configuration select the number of the memory DIMM The memory DIMM state will change from configured to deconfigured or from deconfigured to configured Using the Service Processor 3 17 3 18 In the previous example menu each line shows two DIMMs and indicates whether they are configured To enable or disable Memory Repeat Gard use menu option 77 of the Memory Configuration Deconfiguration Menu To enable or disable runtime recoverable error repeat gard use option 78 of the memory configuration deconfiguration menu The failure history of each DIMM is retained If a DIMM with a history of failures is brought back online by disabling Repeat Gard it remains online if it passes testing during the boot process However if Repeat Gard is enabled the DIMM is taken offline again because of its history of failures e Power Control Network Utilities Menu Lamp Test for all Operator Panels Display I O Type Change I
49. fields unassigned Call out Test Menu Note Call out test is disabled in partitioned systems Use this menu to test the configuration after the modem is installed and configured To execute this test successfully at least one of the following numbers must be assigned e Service center telephone number e Customer administration center telephone number Digital pager telephone number Service Processor Parameters in Service Mode Full System Partition 3 26 When the system is in service mode the following service processor parameters are suspended e Unattended Start Mode e Reboot Restart Policy e Call Out e Surveillance When service mode is exited the service processor functions are reactivated ESCALA PL420T and PL420R User s Guide System Power On Methods This section discusses the following system power on methods Power on Switch Service Processor Menus Privileged users can power on the system by selecting the System Control Power Menu option from the main menu and then selecting the Power on System option from the System Power Control Menu General users should select Power on System on the General User Menu Remote Power on via Ring Indicate Signal The system automatically powers on when it detects a ring indicate signal from a modem attached to serial port 1 S1 or serial port 2 S2 A remote user can call the system to activate ring detection by the modem Listen for a few more rings
50. from a server the diagnostics are run in the same manner as they are from disk e Ona full system partition if the diagnostics are loaded from disk or a server you must shut down the AIX operating system before turning off the system unit to prevent possible damage to disk data Do this in either of the following ways Ifthe diagnostics were loaded in standalone mode press the F3 key until DIAGNOSTIC OPERATING INSTRUCTIONS displays Then press the F3 key once again to shut down the AIX operating system If the diagnostics were loaded in maintenance or concurrent mode type the shutdown F command e Under some conditions the system might stop with instructions displayed on attached displays and terminals Follow the instructions to select a console display Running Online Diagnostics in Service Mode with an HMC Attached to the System To run the online diagnostics in service mode from the boot hard disk do the following 1 From the HMC select Partition Manager 2 Right click on the mouse and select Open Terminal Window 3 From the Service Processor Menu on the virtual terminal select Option 2 System Power Control 4 Select option 6 Verify that the state changes to currently disabled Disabling fast system boot automatically enables slow boot 5 Select Option 98 to exit the system power control menu 6 Use the HMC to power on the managed system in a full system partition by selecting the managed system in the
51. is a deskside system System Features Bus Architecture Six PCI X slots are available The slots are 64 bit capable at 133 MHz 3 3 volts Use slots 1 and 2 with PCI adapters that do not require high performance All slots are capable of using the full length PCI X adapters The PCI X slots are numbered on the rear of the chassis from left to right The PL420R and PL420T include six hot plug PCI X slots dual integrated Ultra3 SCSI controllers dual 10 100 Mbps integrated Ethernet controllers and four front accessible disk bays supporting hot swappable disks These disk bays can accommodate up to 587 2 GB of disk storage using 146 8 GB Ultra3 SCSI disk drives Two media bays are used for a CD ROM DVD RAM DVD ROM or another optional media device such as a tape or diskette drive The Converged Service Processor CSP including system power control is also integrated along with the native I O functions such as serial ports keyboard and mouse Also included are an enhanced I O subsystem with the implementation of the remote I O RIO interconnect and PCI X bus protocols The PL420R can support up to two high density D20 I O drawers to provide additional PCI X slots and disk drive bays A fully configured system with two I O drawers has 20 PCI X slots and 4 1 TB of disk space Optionally redundant hot plug power supplies are available All PCI X slots can run either 64 bit or 32 bit adapters However a 32 bit adapter operates in a 3
52. modem Therefore even though the paging was successful the error message causes the service processor to retry continuing to place pager calls for the number of retries specified in the Call Out Policy Setup Menu These retries result in redundant pages Examples for Using the Generic Sample Modem Configuration Files The following table contains information to help you determine which modem configuration file to use with various modems AT amp T DataPort 2001 Ring interrupt only on first ring Bocamodem 1440E ET 300 ewes RTE LL Z USRobotics 36 6K Sportster Zoom V 32 Customizing the Modem Configuration Files You can create your own modem configuration files or modify the samples provided After you customize your modem configuration files you must access them through the Configure Remote Maintenance Policy Service Aid rather than from the service processor menus Note If you have already set up your serial ports line speeds authorizations and telephone numbers from the service processor menus use the service aid to specify your customized modem configuration files If you have not already set up your serial ports line speeds authorizations and telephone numbers from the service processor menus use the service aids to set them while you specify your customized modem configuration files To disable Auto Reliable Mode testing of the remote modem use the sample modem configuration file usr share n
53. power state of the system after a temporary power failure Unattended start mode can also be set through the System Management Services SMS menus This option is intended to be used on systems that require automatic power on after a power failure For more information see System Power On Methods on page 3 27 Ring Indicate Power On Menu ESCALA PL420T and PL420R User s Guide RING INDICATE POWER ON MENU Ring indicate power on Currently Enabled umber of rings Currently 3 Refresh Modem Settings Return to Previous Menu Ring indicate power on is enabled by default on both serial port 1 S1 and serial port 2 S2 When ring indicate power on is enabled call in is disabled If ring indicate power on is enabled and call in is already enabled you will be asked to confirm your choice Refer to the message displayed on your screen If the ring indicate power on setting is changed you must select option 30 Refresh Modem Settings to update the modem settings If Refresh Modem Settings is selected and the modem s have not been configured you will be asked to configure the modems first See Call In Call Out Setup Menu on page 3 21 for information on configuring modems Option 2 is used to set the number of rings e Reboot Restart Policy Setup Menu The following menu controls the Reboot Restart Policy Use OS Defined restart policy Call Out before restart Retur
54. run the online diagnostics in service mode from the boot hard disk do the following 1 2 3 From the HMC select the Partition Manager Right click on the mouse and select Open Terminal Window From the Service Processor Menu on the VTERM select Option 2 System Power Control Select option 6 Verify that the state changes to currently disabled Disabling fast system boot automatically enables slow boot Select Option 98 to exit the system power control menu Use the HMC to power on the managed system in a full system partition by selecting the managed system in the Contents area Right click or select the desired system in the Contents area Next on the menu choose Selected Select Power On Select the Power on Diagnostic Stored Boot list option For more information about full system partitions see Full System Management Tasks in the Hardware Management Console Operations Guide order number SA38 0590 10 Make sure that there are no media in the devices in the media subsystem 11 Enter any passwords if requested Verifying the Hardware Operation 7 3 Note If you are unable to load the diagnostics to the point when the DIAGNOSTIC OPERATING INSTRUCTIONS display call your support center for assistance Step 2 Run the Verification Procedure When the Diagnostic Operating Instructions display do the following to run system verification 1 Press Enter 2 If the terminal type has n
55. server name Cstate The client is registered on the NIM server ClientName ready for a NIM but not enabled to run diagnostics from the operation NIM server or Note inamerCstates If the client system is registered on the ClientName BOS installation has NIM server but Cstate has not been set been enabled no data will be returned 0042 053 lsnim there is no NIM The client is not registered on the NIM obj ct named ClientName Server Using the Online and Standalone Diagnostics 5 7 Client Configuration and Booting Standalone Diagnostics from the NIM Server 5 8 To run standalone diagnostics on a client from the NIM server do the following 1 Remove any removable media tape or CD ROM disc 2 Stop all programs including the operating system get help if needed 3 If you are running standalone diagnostics in a full system partition verify with the system administrator and system users that the system unit can shut down Stop all programs including the operating system Refer to the operating system documentation for shutdown command information In a partitioned system make the CD ROM drive available to the partition used to run standalone diagnostics refer to the Hardware Management Console Maintenance Guide for more information Verify with the system administrator and system users using that partition that all applications on that partition must be stopped and that the partition will be rebooted
56. single user mode referred to as service mode e Torun in maintenance mode referred to as maintenance mode e To run concurrently with other applications referred to as concurrent mode Standalone diagnostics must be booted before they can be run If booted the diagnostics have no access to the AIX error log or the AIX configuration data Does the system have AIX diagnostics preinstalled Yes If there is an HMC attached to the system go to Operating Considerations for Online and Standalone Diagnostics on page 5 1 If an HMC is not attached to the system go to Running the Online Diagnostics with No HMC Attached on page 5 9 No If there is an HMC attached to the system go to Standalone Diagnostics Operations on page 5 5 If an HMC is not attached to the system go to Running the Standalone Diagnostics with No HMC Attached on page 5 6 If standalone diagnostics will be run from a NIM server go to Running Standalone Diagnostics from a Network Installation Management NIM Server with an HMC Attached to the System on page 5 7 If an HMC is not attached to the system follow the directions for a full system partition Operating Considerations for Online and Standalone Diagnostics Note When possible run online diagnostics in service mode Online diagnostics perform additional functions compared to standalone diagnostics Running online diagnostics in service mode ensures that the error state of the system that has been captured in N
57. than the threshold number for starting the system The system powers on without answering the call Unattended start mode refer to Enable Disable Unattended Start Mode on page USMSP on page 3 10 The service processor can be enabled to recover from the loss of ac power see Enable Disable Unattended Power On Mode in the SYSTEM POWER CONTROL MENU When ac power is restored the system returns to the power state at the time ac loss occurred For example if the system was powered on when ac loss occurred it reboots restarts when power is restored If the system was powered off when ac loss occurred it remains off when power is restored Timed power on refer to the shutdown t command on servers using AIX Working in conjunction with AIX the service processor in your system can operate a timer much like the wake up timer on your clock radio You can set the timer so that your system powers on at a certain time after shutting down The timer is battery operated so power interruptions that occur while the system is off do not affect its accuracy Refer to the AIX shutdown t command for details on setting the timer Note If an ac power loss is in progress when the timed power on attempt occurs the system cannot power on when ac power is restored Follow up to a Failed Boot Attempt The service processor initiates a power on sequence if a failed boot attempt is detected due to a hardware or software failure Fast or Slo
58. the signal cables are connected If possible disconnect all power cables from the existing system before you add a device Use one hand when possible to connect or disconnect signal cables to prevent a possible shock from touching two surfaces with different electrical potentials During an electrical storm do not connect cables for display stations printers telephones or station protectors for communications lines Caution This product is equipped with a three wire power cable and plug for the user s safety Use this power cable with a properly grounded electrical outlet to avoid electrical shock DANGER To prevent electrical shock hazard disconnect all power cables from the electrical outlet before relocating the system Laser Safety Information Caution This product may contain a CD ROM DVD ROM or laser module on a PCI card which are class 1 laser products Laser Compliance iv All lasers are certified in the U S to conform to the requirements of DHHS 21 CFR Subchapter J for class 1 laser products Outside the U S they are certified to be in compliance with the IEC 825 first edition 1984 as a class 1 laser product Consult the label on each part for laser certification numbers and approval information Caution All laser modules are designed so that there is never any human access to laser radiation above a class 1 level during normal operation user maintenance or prescribed service conditions Data pro
59. 1 2 pad E os me uum ER F oo 4 SET ME oo Er e zm 5 num SS uu 3 7 1 Operator Panel 4 Media Bay 2 Front Serial Connector 3 IDE CD ROM Drive 1 6 ESCALA PL420T and PL420R User s Guide 5 Hot Plug Disk Drives Rear View PL420R OQ a N poz og og o o o o lij 4 EN Jo Ke G Q a je X 7 t Eg Co Go CE 4 2 2000 i 1 17 16 15 14 13 12 11 109 8 7 6 5 PCI X slots 64 Bit Redundant Power Cable Receptacle 10 Ethernet Connector 2 11 RIO 0 and RIO 1 Connectors Primary Power Cable Receptacle 12 Serial Connector 2 System Power Control Network 13 Serial Connector 3 Connector SPCN2 System Power Control Network 14 Serial Connector 1 Connector SPCN1 Parallel Connector 15 Mouse Connector Hardware Management Console 16 Keyboard Connector Connector HMC2 Hardware Management Console 17 Rack Indicator Connector HMC1 Ethernet Connector 1 18 External SCSI Connector Introducing the System 1 7 PL420T 1 8 po Says PCI X slots 64 Bit Redundant Power Cable Receptacle Primary Power Cable Receptacle System Power Control Network Connector SPCN2 System Power Control Network Connector SPCN1 Parallel Connector 7 Hardware M
60. 1 Select System Information Menu 2 Select LED Control Menu 3 Select Clear System Attention Indicator This action turns off the LED Resetting the System Attention LED on Systems not Attached to an HMC with Linux Installed The system must be powered off to access the service processor menus From service processor main menu do the following 1 Select the System Information Menu 2 Select LED Control Menu 3 Select Clear System Attention Indicator This action turns off the LED Using the System 2 5 Component LEDs Individual LEDs are located on or near the failing components The LEDs are located either on the component itself or on the carrier of the component for example memory card fan memory module or CPU LEDs are either green or amber Green LEDs indicate either of the following e Electrical power is present e Activity is occurring on a link The system could be sending or receiving information Amber colored LEDs indicate a fault or identify condition If your system or one of the components on your system has an amber colored LED turned on or blinking identify the problem and take the appropriate action to restore the system to normal The following table identifies the location color and status of your system component LEDs Unit LED Location LED FRU Function Color Power and Packaging LEDs Rack Drawer Top of Amber Normal Fault Identify Indicator Sum Rack 1x AC Input ERR Input AC Good N
61. 2 bit mode and shows no performance advantage while running in a 64 bit slot The following illustration shows the PCI adapter slot locations when viewing from the rear of the system Introducing the System 1 1 Processors Memory EL h 3 9 68 4 E r4 00K 2 6 pres oF E Eod FHS o lor O S a 2 9889888 8 x Ws So fees EN PECES o 8 de e L ii ot PES I Ge E FS amp EL l E 1 2 3 4 5 6 ae ge Y 8 2608 D o dh HEN 2n ou sse lee QUES E 0 00 o eo on od EJ oe ES CC 0 Q Lerrexsr re Q C CEE 1 Ooo Cr a i 1 PL420R 6 Slotted PCI X Riser Card 2 PL420T 6 Slotted PCI X Riser Card One way and 2 way processor cards with the GQ 1 2 GHz POWER4 microprocessors with 8 MB of L3 cache per processor card Only a single 1 way card is allowed per server at a time A 3 way configuration is not supported One way and 2 way processor cards with the GQ 1 45 GHz POWER4
62. A 1x System Attention Operator Amber Normal Fault Identify Unit Panel 2x Rear 2x Power Operator Green No AC System e Standby Panel X Powered s Rear On e Transition of Power from Standby to Power On Blinking intervals may accelerate before remaining on solid Fans Identify Fan Top Amber Normal Fault N A 4x Input Power Green No Input AC Input N A Source Supply 1x Good Front 4 Top Fault Power Amber Normal Fault Fast Blink Identify Supply 1x Slow Blink SPCN Front communication Top failure 25 Hz DC Power Green DC Off DC Good Standby Output Supply 1x Good Front Top 2 6 ESCALA PL420T and PL420R User s Guide Activity DASD Green No Activity N A Board 4x Activity Remove DASD Amber Normal Action Identify Identify Board 4x Optional No LED Media Electronics Component LEDs PCI Activity Green Refer to the PCI Adapter Table on page Adapter on page 2 9 Connecto rs Slots Identify Amber Refer to the PCI Adapter Table on page on page 2 9 Memory _ Identify Processo Amber Normal Identify DIMMs r Housing 8x Top CEC Identify CEC Amber Normal Identify Backplan Backplan 1x e e Processo Identify Processo Amber Normal Identify r Board r Housing 1x Top Unit LED Location LED FRU Function Color PCI Riser Identify PCI Riser Amber Normal Identify Card Card 1x No LED Port LED Indicators RIO Port Identify CEC Amber Norma
63. Address 000 000 000 000 3 Gateway IP Address 000 000 000 000 4 Subnet Mask 255 255 255 000 Navigation keys return to main menu 4 4 ESC key return to previous screen x eXit System Management Services Ty pe the number of the menu item and press Enter or Select a Navigation key _ To change IP Internet Protocol parameters type the number of the parameters for which you want to change the value Attention If the client system and the server are on the same subnet set the gateway IP address to 0 0 0 0 Selecting Adapter Parameters allows you to view an adapter s hardware address as well as configure network adapters that require setup A menu similar to the following displays Attention In a partitioned system only those network adapters that have been assigned to the partition being booted display in the Adapters Parameters menu In a full system partition all network adapters in the system are listed in the adapter parameters menu ESCALA PL420T and PL420R User s Guide Device Slot Hardware Addres 1 10 100 Mbps Ethernet PCI Adapter II 4 U0 1 P1 I4 E1 000629aca72d 2 10 100 Ethernet Adapter Integrated U0 1 P1 E1 0020357A0530 3 High Speed Token Ring Adapter 1 U0 1 P1 I1 T1 000629be04e1 4 Gigabit Ethernet PCI Adapter 3 U0 1 P1 I3 E1 0004ac7c9ec7 avigation keys return to main menu ESC key return to previous screen X eXit System Man
64. Bull ESCALA PL420T and PL420R User s Guide ORDER REFERENCE 86 A1 41EG 00 Bull ESCALA PL420T and PL420R User s Guide Hardware February 2003 BULL CEDOC 357 AVENUE PATTON B P 20845 49008 ANGERS CEDEX 01 FRANCE ORDER REFERENCE 86 A1 41EG 00 The following copyright notice protects this book under the Copyright laws of the United States of America and other countries which prohibit such actions as but not limited to copying distributing modifying and making derivative works Copyright Bull S A 1992 2003 Printed in France Suggestions and criticisms concerning the form content and presentation of this book are invited A form is provided at the end of this book for this purpose To order additional copies of this book or other Bull Technical Publications you are invited to use the Ordering Form also provided at the end of this book Trademarks and Acknowledgements We acknowledge the right of proprietors of trademarks mentioned in this book AIX is a registered trademark of International Business Machines Corporation and is being used under licence UNIX is a registered trademark in the United States of America and other countries licensed exclusively through the Open Group Linux is a registered trademark of Linus Torvalds The information in this document is subject to change without notice Groupe Bull will not be liable for errors contained herein or for incidental or consequential d
65. EMOO2 and report the problem to the service organization SCSI record error code MOCONOOO and report the problem to the service organization Network record error code MONETOOO and report the problem to the service organization Speaker Audio record error code MOBTO0000 and report the problem to the service organization The System Management Services menu is The device or media that you are attempting displayed to boot from might be faulty 1 Check the SMS error log for any errors To check the error log View Error Log If an error is logged check the time stamp If the error was logged during the current boot attempt record it and report it to your service representative If no recent error is logged in the error log continue to the next step below 2 If you are attempting to load the online diagnostics try loading the standalone diagnostics Otherwise record error code MOSCSIO1 and report the problem to the service organization The system appears to be stopped the disk Record error code MOMEMO01 and report activity light is on continuously and a beep the problem to the service organization was heard from the system unit 8 8 ESCALA PL420T and PL420R User s Guide The system stops with the message Report error code MOBTO000 STARTING SOFTWARE PLEASE WAIT displayed The message The system will Report error code MOSCSIO 1 continue the boot process iS displayed continuously o
66. ESC key return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key _ After selecting an adapter you will be asked to set the parameters for the adapter a menu similar to the following displays Adapter Parameters 10 100 Mbps Ethernet PCI Adapter II 10 10 100 full half full half lt auto ethernet ethernet ethernet ethernet 100 rj45 ethernet auto rj45 Execute Ping Test rj45 rj45 rj45 OC NH Navigation keys return to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key _ After selecting which adapter and its parameters to use to ping the remote system you must provide the addresses needed to communicate with the remote system Ping Test 1 Client IP Address 2 Server IP Address 3 Gateway IP Address 4 Subnet Mask 5 Execute Ping Test 129 132 129 132 129 132 255 255 4 20 4 10 4 30 255 0 Navigation keys ESC key return to main menu return to previous screen Pep eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key 4 6 ESCALA PL420T and PL420R User s Guide Notes 1 After the ping test is ini
67. FRANCE ICONIC FUBDIICALIOTIS viuciigj FOr Bon de Commande de Documents Techniques To order additional publications please fill up a copy of this form and send it via mail to Pour commander des documents techniques remplissez une copie de ce formulaire et envoyez la a BULL CEDOC ATTN Mr L CHERUBIN Phone T l phone 33 0 2 41 73 63 96 357 AVENUE PATTON FAX T l copie 33 0 2 41 73 60 19 B P 20845 E Mail Courrier Electronique srv Cedoc franp bull fr 49008 ANGERS CEDEX 01 FRANCE Or visit our web sites at Ou visitez nos sites web a http www logistics bull net cedoc http www frec bull com http www bull com at N R f rence CEDOC Qt N R f rence CEDOC Qt N R f rence CEDOC Qt no revision number means latest revision pas de num ro de r vision signifie r vision la plus r cente Corse ANRT IE ail NE NUNT Es ee See esee SENE eee ell pj I ES j user i i NOM NAME Date SOCIETE COMPANY ADRESSE ADDRESS PHONE TELEPHONE FAX E MAIL For Bull Subsidiaries Pour les Filiales Bull Identification For Bull Affiliated Customers Pour les Clients Affili s Bull Customer Code Code Client For Bull Internal Customers Pour les Clients Internes Bull Budgetary Section Section Budg taire For Others Pour les Autres Please ask your Bull represen
68. IC OPERATING INSTRUCTIONS Press the F3 key again to return to the AIX operating system prompt Press Ctrl D to log off from root user or CE Login Standalone Diagnostics Operations Use standalone diagnostics to test the system when the online diagnostics are not installed and as a method of testing the disk drives that cannot be tested by the online diagnostics Note No error log analysis is done by the standalone diagnostics The CD ROM drive and the controller that controls it cannot be tested by the standalone diagnostics Standalone diagnostics Are resident on CD ROM or a Network Installation Management NIM server Provide a method to test the system when the online diagnostics are not installed or cannot be loaded from the disk drive Allow testing of the disk drives and other resources that cannot be tested by the online diagnostics Do not have access to the AIX configuration data Do not have access to the AIX error log Do not allow for running of error log analysis Performing Slow Boot To fully analyze all of the available information perform the following steps before doing a hardware repair or replacement 1 Record the 8 character error code and location code if present in the operator panel or that was reported by the customer Do a slow mode boot in service mode This boot can be specified using the System Power Control Menu on the service processor main menu A fast mod
69. IM Server with an HMC Attached to the System on page 5 7 3 30 ESCALA PL420T and PL420R User s Guide Configuring and Deconfiguring Processors or Memory All failures that crash the system with a machine check or check stop even if intermittent are reported as a diagnostic callout for service repair To prevent the recurrence of intermittent problems and improve the availability of the system until a scheduled maintenance window processors and memory DIMMs with a failure history are marked bad to prevent their being configured on subsequent boots This function is called repeat gard A processor or memory DIMM is marked bad under the following circumstances A processor or memory DIMM fails built in self test BIST or power on self test POST testing during boot as determined by the service processor e A processor or memory DIMM causes a machine check or check stop during runtime and the failure can be isolated specifically to that processor or memory DIMM as determined by the processor runtime diagnostics in the service processor e A processor or memory DIMM reaches a threshold of recovered failures that results in a predictive callout as determined by the processor run time diagnostics in the service processor During boot time the service processor does not configure processors or memory DIMMs that are marked bad If a processor or memory DIMM is deconfigured the processor or memory DIMM remains offline for sub
70. Identify LED state 2 Clear System Attention Indicator 98 Return to Previous Menu LED Indicator Enter LED index 0 gt If Option 1 is selected a list of location codes of the I O subsystems and the system unit drawer is shown The screen is similar to the following 1 U0 2 P1 2 U0 3 P1 Enter number corresponding to the location code or press Return to continue or x to return to the menu If one of the devices is selected using the index number the present state of its LED is displayed and you are given the option to toggle it as shown in the following example screen The final state of the LED is then displayed whether or not its state was changed U0 2 P1 is currently in the off state Select from the following 1 IDENTIFY ON 2 IDENTIFY OFF 0 gt 2 Please wait U0 2 P1 is currently in the OFF state Press Return to continue Option 2 Clear System Attention Indicator clears the attention indicator on the operator panel The processor subsystem disturbance LED is on the operator panel The I O drawer fault identify LED is located on the front of each I O subsystem MCM L3 Interposer Plug Count Menu This option is not available on this system Performance Mode Setup Menu If certain types of processor cards are installed in the system this menu is not available For other types of processor cards this menu is active after the first boot
71. Indicate Power On Policy 6 11 Configure Scan Dump Policy 2 6 11 Configure Surveillance Policy 6 12 Create Customized Configuration Diskette 6 12 Delete Resource from Resource List 6 12 Disk Maintenances od neh ced se sis eee ne petite wens Pee dente nelle bee hea 6 13 Disk to Disk COPY cie dax ee Lb Bae eee Fee dut 6 13 Display Alter Sector 6 13 Display Configuration and Resource List 6 14 Display Firmware Device Node Information 6 14 Display Hardware Error Report 2 6 14 Display Hardware Vital Product Data 6 14 Display Machine Check Error Log 6 14 Display Microcode Level 2 6 14 Display or Change Bootlist 6 15 Display or Change Diagnostic Run Time Options 6 15 Display Previous Diagnostic Results 6 16 Display Resource Attributes 6 17 Display Services Hits ereti sage dee dad dep Na tatin Renier bri 6 17
72. Ipp diagnostics bin utape utape h d devic n 1 E OR utap e d devic v fan 1 tli D fi filename Flag Description C Run the service aid without displaying menus The return code indicates success or failure The output is suppressed except for the usage statement and the numeric value for hours since cleaning if n and D flags are used D Copy data to diskette f Copy data to the file name given after this flag or to a default file name if no name is specified h Display a usage statement and or return code If the c flag is present only the return code displays to indicate the service aid did not run If the c is not used a usage statement displays and the service aid exits ESCALA PL420T and PL420R User s Guide l Display or copy log sense information n Display time since drive was last cleaned t Copy trace table V Verbose mode If the c flag is present the information displays on the screen If the n flag is present the information about tape head cleaning is printed Spare Sector Availability This selection checks the number of spare sectors available on the optical disk The spare sectors are used to reassign when defective sectors are encountered during normal usage or during a format and certify operation Low availability of spare sectors indicates that the disk must be backed up and replaced Formatting the disk does not improve the availabil
73. O Type Return to Previous Menu POWER CONTROL NETWORK UTILITIES MENU Lamp Test for All Operator Panels Selecting this option tests the media drawer operator panel s indicators by causing them to blink on and off for approximately 30 seconds Display I O Type This option is not available on this system Change I O Type Use this option to change the I O type after a service action or configuration change if the I O type is incorrect If this option is chosen you will be asked to make the following entries 1 For the I O drawer address type 1 2 If a 4 slot PCI riser has been replaced or is present in the system type A6 for the I O type If a 6 slot PCI riser has been replaced or is present in the system type A3 for the I O type If either value is not valid a failure message displays on the console Press Enter to return to the Power Control Network Utilities Menu e LED Indicator Menu This menu displays the state of the processor subsystem disturbance system attention LED and the fault identify LED on the I O subsystem s Use this menu to toggle the attention fault LEDs between identify blinking and off Option 1 is only available when the system is in the error state the CEC is powered on and the service processor menus are available It is not available when the system is in standby An example of this menu follows ESCALA PL420T and PL420R User s Guide 1 Set Reset
74. ONr timeout 2 done error expect 8Nr or 7Nr or 6Nr delay 2 done D 12 ESCALA PL420T and PL420R User s Guide Separate from previous data Assure command mode Allow mode switching delay Set modem switch hook down i e hang up Ignore modem respons Initialize modem Echo OFF Disable responses Reset to factory defaults Ignore modem respons Initialize modem Echo OFF Enable responses Numeric Limit response codes Confirm commands successful Set AutoAnswer ON Confirm command successful Ignore first ring Pick up second ring or timeout Expect a connection response TONE or 5Nr or TINE N pager call center number Add enough commas to wait for time to enter paging number SR paging number Confirm successful command Wait before hanging up Hang up Confirm successful command Reset to factory defaults Ignore modem respons Initialize modem Echo OFF Enable responses Numeric Limit response codes Confirm commands successful Set AutoAnswer OFF Confirm command successful RI Power On enabled Handle unexpected modem responses or A r or WINE Sample File modem_z0 cfg COMPON This manua ENT_NAME ESPSETUP ENTRY SERVICE PROCESS OR SETUP Z0 FUNCTIONS Modem configuration file for some early Hayes compatible modems xample uses the ATZO re
75. Optical M dia 2 3 tt aio Qaeda Mine art ah aa nia ea OUR aac late 6 25 Diskette Format nu tt pH eae meee anne ns ur eh 6 25 Gather System Information 6 25 Generic Microcode Download 6 25 Hot Plug Task rtt t Ex or ec tmd Fc e qu ad Rd 6 26 PGI Hot Plug Managern iiber Eire ius tpe loe dubai eme 6 26 SCSI Hot Swap Manager 6 27 RAID Hot Plug Devices 6 29 Identify MACROS 2 24 esie aigue tube hit e E ERG REPREELEIWIgvgp bru 6 29 Identify and System Attention Indicators 6 30 Local Area Network Analyzer 6 30 Log Repair ACION iussisse eese enm Ree mens mre rende ads 6 30 Pertodic DIagnostiles excuse eye p x Ex Ra Em pb aren bey Ca Weegee MEM 6 31 PCI RAID Physical Disk Identify 6 31 Process Supplemental Media 6 31 Run Diagnoses au balises mdrr Re RE de ds 6 31 Run Error Log Analysis 221 454 38888 nr M wk MAR EGER ME MER 6 32 Burr EXerciserS 2a mur dr nd y e Rea p E e EE eee a b ete es 6 32 Exerciser Commands CMD 6 33 Abbreviations 4 44 40282 6 33 Memory Exerciser
76. Reporting the Problem eer srs reres ene eee eee een eee pisei con PEE Resetting the LEDs 0 0 cece ene eee Using the Keyboards 2 Using the Three Button Mouse Handling the Mouse Correctly Caring for the Mouse Cleaning the Mouse Using the 3 5 Inch Diskette Drive Write Protecting 3 5 Inch Diskettes Loading and Unloading the 3 5 Inch Diskette Using the CD ROM Drive sssssssssssee Im Front View of CD ROM Drive Understanding the Status Lights Handling Compact Discs Other Handling Considerations Loading a Compact Disc Opening the Tray Manually 2 Playing an Audio CD 0 cece cece en Using the Service Processor Feature Chapter 3 Using the Service Processor Service Processor Menus Accessing the
77. TBY in the operator panel OR Attempt to reboot ESCALA PL420T and PL420R User s Guide Scan Log Dump Setup Menu 1 Scan Log Dump Policy Currently As Needed 2 Scan Log Dump Content Currently As Requested 3 Immediate Dump 98 Return to Previous Menu 0 1 Select from the following options As Needed 2 Always 3 Enter New Option The scan log dump policy can be set to the following 2 As Needed The processor run time diagnostics record the dump data based on the error type This is the default value 3 Always Selecting this option allows the service processor to record a scan log dump for all error types The scan log dump policy can also be set from the Tasks menu in the AIX service aids Option 2 displays the following screen Scan Log Dump Setup Menu 1 Scan Log Dump Policy Currently As Needed 2 Scan Log Dump Content Currently As Requested 3 Immediate Dump 98 Return to Previous Menu 0 2 Select from the following options As Requested 1 Optimum 2 Complete 3 Minimum 4 Enter New Option The scan log dump content can be set to the following 1 As Requested The processor run time diagnostics will select the contents of the dump file based on the type of error that occurs This is the default 2 Optimum The dump will include the smallest amount of information to diagnose a hardware error 3 Complete The dump will include as much information a
78. TE tone 4 error 3 no carrier 2 No blanks between double quote send ATZOQOTNr ignore ONr or OK r n timeout 2 send ATEOTNr expect ONr or OK r n timeout 2 send ATQOVOXOTNr n expect send ATSO0 0Nr n expect done send ATDT N r O r timeout 2 QNr timeout 2 AO Nae OF MISE TO PLANTE of ZXNrPUC oF Ud 60 done send A PAGE OF MISE TO PLANE Of PAONE or FA 60 done ring 0 OK marks Reset modem Select profile 0 Ignore modem respons Initialize modem Echo OFF Enable responses Numeric Limit response codes Confirm commands successful Set AutoAnswer OFF Confirm command successful Tone dialing command N from Call Home setup Expect a connection response ONE or ONE or I e Busy FIXE Repeat the previous command Expect a connection response ONE or PSE or 1 e Busy FIXE Modem Configurations D 13 disconnect condin delay 2 send delay 2 send ATHOTNr ignore ONr or OKNr timeout 2 send ATEOQ1Nr ignore O r timeout 1 done send ATZOQOTNr ignore O r or OKNrNMn timeout 2 send ATEOTNr expect ONr or OK r n timeout 2 send ATQOVOXOTNr expect ONr timeout 2 send ATSO0 2Nr expect ONr timeout 2 done waitcall ignore 2Nr timeout 1 expect page ripo error D 14 expect 2 r timeout 10
79. Testing the Setup This section contains sample testing procedures to help ensure that your setup is working These tests include communicating with the server operating system Before you start ensure that the necessary serial port s is configured If you need assistance refer to Serial Port Configuration on page C 3 The server should be powered off as a result of the Service Processor Setup Checklist on page C 1 Testing Call In 1 At your remote terminal call in to your server Your server answers and offers you the Service Processor Main Menu after requesting your privileged access password 2 Select System Power Control 3 Select Power On System When you are asked if you wish to continue powering on the system type Y 4 After the system firmware and operating system have initialized the server the login prompt displays at your remote terminal if you set up Seamless Modem Transfer refer to Transfer of a Modem Session on page D 6 for more information This may take several minutes When the login prompt displays you have successfully called the service processor 5 Type logout to disconnect from the operating system The message No Carrier displays on your remote terminal 6 Call your server again The operating system answers and offers you the login prompt If these tests are successful call in is working 7 Login and type shutdown to shut down your server 8 The message No Carrier displays on your remote t
80. VRAM is available for your use in analyzing the problem The AIX error log and certain SMIT functions are available only when diagnostics are run from the disk drive Consider the following items before using the diagnostics e Standalone diagnostics can run on systems configured for either a full or single system partition or a multiple partitioned system When running in a multiple partitioned system the device from which you are booting standalone diagnostics must be made available to the partition dedicated to running standalone diagnostics This might require moving the device from the partition that currently contains the boot device for example the CD ROM or network adapter connected to the NIM server that has a standalone diagnostic image to the partition used to run standalone diagnostics Unless the system Using the Online and Standalone Diagnostics 5 1 supports dynamic logical partitioning reboot both partitions if you move a device For more information see Standalone Diagnostics Operations on page 5 5 e When diagnostics are installed the device support for some devices might not get installed If this is the case that device does not display in the diagnostic test list when running disk based diagnostics e When running diagnostics in a partitioned system diagnostics will work only with the resources that were assigned to that partition You must run diagnostics in the partition containing the resource that you want to t
81. When set to Yes in a full system partition the service processor restarts the system when the system loses control as detected by service processor surveillance and either The Use OS Defined restart policy is set to No OR The Use OS Defined restart policy is set to Yes and the operating system has no automatic restart policy Call Out before restart Enabled Disabled If a restart is necessary due to a system fault and you are running a full system partition you can enable the service processor to call out and report the event This option can be valuable if the number of these events becomes excessive which might signal a bigger problem This setting is ignored on a partitioned system e Power On System Allows immediate power on of the system e Power Off System This option is not available on this system e Enable Disable Fast System Boot Allows the user to select the IPL type mode and speed of the system boot Attention Selecting the fast IPL results in several diagnostic tests being skipped and a shorter memory test being run e Boot Mode Menu Note This option is disabled in partitioned systems The Boot Mode Menu allows you to select a boot mode Boot Mode Menu 1 Boot to SMS Menu Currently Disabled 2 Service Mode Boot from Saved List Currently Disabled 3 Service Mode Boot from Default List Currently Disabled 4 Boot to Open Firmware Prompt Currently Disabled 98 Retur
82. a different size SCSI disk drive Refer to System Management Guide Operating System and Devices for a procedure on migrating the contents of a physical volume This publication is located on the AlX Documentation CD The documentation information is made accessible by loading the documentation CD onto the hard disk or by mounting the CD in the CD ROM drive This selection allows you to recover data from an old drive when replacing it with a new drive The service aid recovers all logical volume manager LVM software reassigned blocks To prevent corrupted data from being copied to the new drive the service aid stops if an unrecoverable read error is detected To help prevent possible problems with the new drive the service aid stops if the number of bad blocks being reassigned reaches a threshold To use this service aid both the old and new disks must be installed in or attached to the system with unique SCSI addresses This requires that the new disk drive SCSI address must be set to an address that is not currently in use and the drive be installed in an empty location If there are no empty locations then one of the other drives must be removed When the copy is complete only one drive can remain installed Either remove the target drive to return to the original configuration or perform the following procedure to complete the replacement of the old drive with the new drive 1 Remove both drives 2 Set the SCSI address of the new dri
83. a errors recovered and unrecovered equipment errors exceed the threshold values the disk must be replaced It also makes 2000 random seeks after the read certify of the surface completes If a disk times out before finishing the random seeks then the disk needs to be replaced The random seeks also count all errors encountered The Certify service aid will display the following information Drive capacity in megabytes Number of Data Errors Recovered Number of Data Errors Not Recovered Number of Equipment Checks Recovered Number of Equipment Checks Not Recovered This task can be run directly from the AIX command line See the following command syntax diag c d deviceName T certify Flag Description c No console mode d Specifies a device T Specifies the certify task Introducing Tasks and Service Aids 6 5 6 6 e Format and or Erase Hardfile Attached to a Non RAID SCSI Adapter Attention The following commands WILL change the content of the hardfile Be sure to backup data prior to running the command and take care in choosing the hardfile upon which you run this task Hardfile Format Writes all of the disk The pattern written on the disk is device dependant for example some drives may write all Os while some may write the hexadecimal number 5F No bad block reassignment occurs Hardfile Format and Certify Performs the same function as Hardfile Format After the format is
84. ackup media and devices It presents a menu of tape and diskette devices available for testing and prompts for selecting the desired device It then presents a menu of available backup formats and prompts for selecting the desired format The supported formats are tar backup and cpio After the device and format are selected the service aid backs up a known file to the selected device restores that file to Amp and compares the original file to the restored file The restored file remains in tmp to allow for visual comparison All errors are reported Certify Media 6 4 This task allows the selection of diskette DVD RAM media or hard files to be certified Normally this is done under the following conditions e To determine the condition of the drive and media e To verify that the media is error free after a Format Service Aid has been run on the media Normally run certify if after running diagnostics on a drive and its media no problem is found but you suspect that a problem still exists Hard files can be connected either to a SCSI adapter non RAID or a PCI SCSI RAID adapter The usage and criteria for a hard file connected to a non RAID SCSI adapter are different from those for a hard file connected to a PCI SCSI RAID adapter Certify Media can be used in the following ways e Certify Diskette ESCALA PL420T and PL420R User s Guide This selection enables you to verify the data written on a diskette When you select thi
85. after referred to as the server ISO 9000 ISO 9000 registered quality systems were used in the development and manufacturing of this product Related Publications The following publications provide additional information about your system unit The PL420T and PL420R Installation Guide order number 86 A1 40EG contains information on how to set up and cable the system install and remove options and verify system operation The PL420T and PL420R Service Guide order number 86 A1 42EG contains reference information maintenance analysis procedures MAPs error codes removal and replacement procedures and a parts catalog The Diagnostic Information for Multiple Bus Systems order number 86 A1 26HX contains diagnostic information service request numbers SRNs and failing function codes FFCs The Adapters Information for Multiple Bus Systems order number 86 A1 27HX contains information about adapters for your system This manual is intended to supplement the service information found in the Diagnostic Information for Multiple Bus Systems The Site Preparation Guide for Rack Systems order number 86 A1 30PX contains information to help you plan your installation The System Unit Safety Information order number 86 X1 11WD contains translations of safety information used throughout this book Preface Vii vili ESCALA PL420T and PL420R User s Guide Table of Contents Safety Notices sta pue done ek ne ane ne d
86. agement Services Type the number of the menu item and press Enter or Select a Navigation key Entering adapter parameters on these screens will automatically update the parameters on the ping test screen Selecting an adapter on this menu displays configuration options for that adapter The current setting is indicated by lt Adapter Parameters 10 100 Mbps Ethernet PCI Adapter II thernet 10 rj 345 full thernet 10 rj45 half thernet 100 rj45 full thernet 100 rj45 half thernet auto rj45 auto lt Ori QN HG 00000 avigation keys return to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key t To change the adapter parameters select an option from the list To test a connection to a remote system unit select Ping Test from the Network Parameters Menu After selecting the Ping Test option you must select which adapter communicates with the remote system Using System Management Services 4 5 Adapter Parameters Device Slot Hardware 1 10 100 Mbps Ethernet PCI Adapter II 4 U0 1 P1 I4 E1 000629ac 2 10 100 Ethernet Adapter Integrated U0 1 P1 E1 0020357A 3 High Speed Token Ring Adapter 1 U0 1 P1 I1 T1 000629be 4 Gigabit Ethernet PCI Adapter 3 U0 1 P1 I3 E1 0004ac7c Navigation keys return to main menu
87. amages in connection with the use of this material Safety Notices Safety Notices A danger notice indicates the presence of a hazard that has the potential of causing death or serious personal injury Danger notices appear on the following pages on page iv A caution notice indicates the presence of a hazard that has the potential of causing moderate or minor personal injury Caution notices appear on the following pages on page iv e on page 2 13 Note For a translation of these notices see System Unit Safety Information order number 86 X1 11WD Rack Safety Instructions e Do not install this unit in a rack where the internal rack ambient temperatures will exceed 35 degrees C e Do not install this unit in a rack where the air flow is compromised Any side front or back of the unit used for air flow through the unit must not be in direct contact with the rack e Care should be taken to ensure that a hazardous condition is not created due to uneven mechanical loading when installing this unit in a rack If the rack has a stabilizer it must be firmly attached before installing or removing this unit e Consideration should be given to the connection of the equipment to the supply circuit so that overloading of circuits does not compromise the supply wiring or overcurrent protection To provide the correct power connection to the rack refer to the rating labels located on the equipment in the rack to determine the total po
88. anagement Console Connector HMC2 Hardware Management Console Connector HMC1 Ethernet Connector 1 ESCALA PL420T and PL420R User s Guide 10 11 13 14 15 16 17 18 Ethernet Connector 2 RIO Connector Cover These connectors are not used with your System Serial Connector 2 Serial Connector 3 Serial Connector 1 Mouse Connector Keyboard Connector Rack Indicator External SCSI Connector Operator Panel 12 345 6 7 sj Hid ox Bp Q 9 000 JUL 9 8 1 Power On Button 6 Operator Panel Display 2 Power On LED blinks when in 7 FS1 Front Serial Connector standby RJ 48 Connector 3 Attention LED 8 Service Processor Reset Switch Pinhole 4 SCSI Port Activity LED 9 System Reset Button 5 Ethernet Port Activity LED Introducing the System 1 9 1 10 ESCALA PL420T and PL420R User s Guide Chapter 2 Using the System Using the System This chapter provides information on how to start and use the system Stopping the System without an HMC Attached Attention When shutting down your system to install options shut down all applications first and then shut down the operating system The system power turns off and the system goes into standby mode when the operating system is shut down Before removing power from the system ensure that the shutdown process is complete Failure to do so can result in the loss of data Some opt
89. and reconnect modem power and then reconnect system power to completely reinitialize your system Modem Configurations D 5 Transfer of a Modem Session Because many modem command variations exist the sample modem configuration files located at the end of this appendix have been written to capture the largest number of workable modem settings The modem command amp Dn where nis a number generally sets the modem response to the Data Terminal Ready DTR signal from the server s serial port The desired response is that the modem will hold a connection while DTR is enabled and drop the connection when DTR is released Using this mechanism the server hangs up on a connection under normal conditions Consult your modem manual for its specific response scheme for the amp Dn command Two strategies are available for dealing with the modem s response to DTR e Recovery e Prevention Before you use one of these strategies determine if your server s modem is set up correctly to respond to DTR With the remote terminal connected to serial port 1 and defined as the Primary Console Device there are two tests you can perform 1 Will the modem drop the connection after the System initialization complete message displays at the remote terminal If Yes the modem is set up correctly If No try another amp Dn setting for your server s modem See your modem manual for this information The amp Dn command appears in three places eac
90. ant to boot Exit completely from SMS The system starts loading packets while doing a bootp from the network Follow the instructions on the screen to select the system console If Diagnostics Operating Instructions Version x x x displays standalone diagnostics have loaded successfully If the operating system login prompt displays standalone diagnostics did not load Check the following items The network parameters on the client may be incorrect Cstate on the NIM server may be incorrect Network problems might be preventing you from connecting to the NIM server ESCALA PL420T and PL420R User s Guide Verify the settings and the status of the network If you continue to have problems contact your service representative Running the Online Diagnostics with No HMC Attached Online diagnostics can be loaded by booting from a hard file in the custom boot list by pressing the numeric 6 key on the keyboard To boot from the devices listed in the service mode boot list perform the following procedure 1 Verify with the system administrator and users that all programs may be stopped then do so 2 Turn off the system Note If AIX is running type the shutdown command 3 Wait until the Power on LED stops flashing and remains off then press the power button to turn the system on 4 When the keyboard indicator appears during startup press the numeric 6 key on the keyboard 5 Enter any requested pas
91. are Management Policies e SCSI Bus Analyzer e SCSI RAID Physical Disk Status and Vital Product Data e SCSD Tape Drive Service Aid e Spare Sector Availability e System Fault Indicator e System Identify Indicator e Update Disk Based Diagnostics e Update System or Service Processor Flash Add Resource to Resource List Use this task to add resources back to the resource list Note Only resources that were previously detected by the diagnostics and deleted from the Diagnostic Test List are listed If no resources are available to be added then none are listed AIX Shell Prompt Note Use this service aid in Online Service Mode only This service aid allows access to the AIX command line To use this service aid the user must know the root password when a root password has been established Note Do not use this task to install code or to change the configuration of the system This task is intended to view files configuration records and data Using this service aid to change the system configuration or install code can produce unexplained system problems after exiting the diagnostics Analyze Adapter Internal Log The PCI RAID adapter has an internal log that logs information about the adapter and the disk drives attached to the adapter Whenever data is logged in the internal log the device driver copies the entries to the AIX system error log and clears the internal log Introducing Tasks and Service Aids 6 3 The Analyz
92. at the device is in use by another application In this case the customer or system administrator must be notified to quiesce the device If the Unconfigure operation is successful the visual indicator for the selected slot is set to the Remove state After the device is removed or replaced the visual indicator if available for the selected slot is set to the Normal state and power is restored Note Before you remove the device be sure that no other host is using it The Configure Added Replaced Devices function runs the configuration manager on the parent adapters that had child devices added or removed This function ensures that the devices in the configuration database are configured correctly Standalone Diagnostics has restrictions on using the SCSI Hot Plug Manager For example e Devices being used as replacement devices must be exactly the same type of device as the device being replaced e New devices may not be added unless a device of the same FRU part number already exists in the system because the configuration information for the new device is not known after the Standalone Diagnostics are booted You can run this task directly from the command line See the following command syntax diag d devic T identifyRemove ee c d devic T identifyRemov a identify remove Flag Description a Specifies the option under the task C Run the task without displaying menus Only command line prompts are used This f
93. bad blocks in the defect MAP record the information presented and ensure that this information is kept with the drive This data is used later when the drive is to be overwritten 4 Use the drive as you would normally 5 When the drive is no longer needed and is to be erased run the same version of the Erase Disk option which was used in step 2 Note Using the same version of the service aid is only critical if any bad blocks were found in step 3 6 Compare the bad blocks which were recorded for the drive in step 3 with those that now appear in the grown defect MAP Note If there are differences between the saved data and the newly obtained data all sectors on this drive cannot be overwritten The new bad blocks are not overwritten 7 If the bad block list is the same continue running the service aid to overwrite the disk with the chosen pattern s This task can be run directly from the AIX command line See the command syntax diag c d deviceName T format s fmtcert eras a read write SE Flag Description fmtcert Formats and certifies the disk ii Available in no console mode only F Force the disk erasure even if all blocks cannot be erased due to errors accessing grown defect map Note The Erase Disk option in command line mode uses default values To selectively read or write use the diag command in console mode Hardfile Attached to PCI SCSI RAID Adapter 6 24 This function formats the p
94. be logged in the AIX Error Log when logging thresholds are exceeded The diagnostic supervisor typically sets up temporary work files in the tmp directory to log messages and device statistics These files are deleted before an exerciser session begins In addition to individual exerciser requirements the following requirements pertain to all exercisers e Only supported in concurrent or service modes e Not supported from standalone diagnostics e System performance will be degraded while running the exerciser so it is recommended that customer applications be shut down before it is run e Atleast 1 MB of free storage in the tmp directory is available From the TASK SELECTION LIST menu select Run Exercisers The RESOURCES SELECTION LIST menu displays From this menu choose the resources you want to exercise and then select commit to start the Run Exerciser task An intermediate pop up window might display stating system performance will be degraded The pop up window does not display if the task had previously been selected Press Enter and the EXERCISER OPTIONS menu prompts for the type of test to run The EXERCISER OPTIONS menu displays the following options e Option 1 Short Exercise Exercises the resources within a relatively short time and exits e Option 2 Extended Exercise Allows greater flexibility and control over resources and test duration After choosing the Short Exercise option additional menus pop up wi
95. boot Policy Note Because of system capability some of the following settings might not be displayed by this service aid e Maximum Number of Reboot Attempts Enter a number that is 0 or greater Note A value of 0 indicates do not attempt to reboot to a crashed system This number is the maximum number of consecutive attempts to reboot the system The term reboot in the context of this service aid describes bringing system hardware back up from scratch for example from a system reset or power on When the reboot process completes successfully the reboot attempts count is reset to 0 and a restart begins The term restart in the context of this service aid is used to describe the operating system activation process Restart always follows a successful reboot When a restart fails and a restart policy is enabled the system attempts to reboot for the maximum number of attempts e Use the O S Defined Restart Policy 1 Yes O No When Use the O S Defined Restart Policy is set to Yes the system attempts to reboot from a crash if the operating system has an enabled Defined Restart or Reboot Policy When Use the O S Defined Restart Policy is set to No or the operating system restart policy is undefined then the restart policy is determined by the Supplemental Restart Policy e Enable Supplemental Restart Policy 1 Yes 0 No The Supplemental Restart Policy if enabled is used when the O S Defined Restart Polic
96. brin be eta Ue renoue ect Idest e re rennes Tos up rc EP PLADOT cov ced tu ESO eie Ue tbt e xx eS Rear VIEW PAD ORG sn ten uenis actore Dane Troad aet tun censet deter PLADOT ne sa Sa S nq deu edm RE aun aie ees Operator Panel Ce Sascha ee Re unt supe Sr RE Chapter 2 Using the System Stopping the System without an HMC Attached Stopping the System with an HMC Attached and AIX Installed Stopping the System with an HMC Attached and Linux Installed Starting the System without an HMC Attached Starting the System with an HMC Attached Reading the Operator Panel Display Operator Panel x use e cer ed den OUR RD EE RD E DS System Atenton LEDs 5 me ad dest ce REN ARRIERE MEC ER Resetting the System Attention LED 0 ccc cece nee ees Resetting the System Attention LED on Systems Attached to an HMC Resetting the System Attention LED on Systems not Attached to an HMC Preface 1 4 b b b h h o R OONNRDAaAOaGA Di a 2 2 2 2 2 3 2 4 2 5 2 5 2 5 2 5 ix X Resetting the System Attention LED on Systems not Attached to an HMC with Linux Installed cL Deere Re nn OR a Component LEDs 2
97. can be displayed The user works through a series of menus to select the display type and test pattern After the selections are made the test pattern displays Display USB Devices The following are the main functions of this service aid e Display a list of USB controllers on an adapter e Display a list of USB devices that are connected to the selected controller To run the USB devices service aid go to the diagnostics TASKS SELECTION menu select Display USB Devices From the controller list that displayed on the screen select one of the items that begins with OHCDX where X is a number A list of devices attached to the controller displays Download Microcode This service aid provides a way to copy microcode to an adapter or device The service aid presents a list of adapters and devices that use microcode After the adapter or device is selected the service aid provides menus to guide you in checking the current level and downloading the needed microcode This task can be run directly from the AIX command line See the following sections for instructions on downloading to a particular type adapter or device Download Microcode to PCI SCSI RAID Adapter See the following command syntax for a PCI SCSI RAID Adapter diag c d RAIDadapterName T download B D P Flag Description B Download boot block microcode default to functional microcode D Microcode is on diskette default to etc microcode directory
98. cessing environments can contain equipment transmitting on system links with laser modules that operate at greater than class 1 power levels For this reason never look into the end of an optical fiber cable or open receptacle Only trained service personnel should perform the inspection or repair of optical fiber cable assemblies and receptacles ESCALA PL420T and PL420R User s Guide Data Integrity and Verification Data Integrity and Verification These computer systems contain mechanisms designed to reduce the possibility of undetected data corruption or loss This risk however cannot be eliminated Users who experience unplanned outages system failures power fluctuations or outages or component failures must verify the accuracy of operations performed and data saved or transmitted by the system at or near the time of the outage or failure In addition users must establish procedures to ensure that there is independent data verification before relying on such data in sensitive or critical operations Users should periodically check our support websites for updated information and fixes applicable to the system and related software Preface V vi ESCALA PL420T and PL420R User s Guide About This Book About This Book This book provides information about the PL420T and PL420R specifically how to use the system use diagnostics and service aids and verify system operation In this book the PL420T and PL420R are here
99. ch menu or report CMD Description a Acknowledge an error b Back one page c Toggle between cycle count and last error e View the AIX error log f Page forward one page q Return to Main Menu r Refresh screen s Enable or disable beep on error x Exit system exerciser Abbreviations The following list describes abbreviations used in the exerciser reports Acronym Description COE Continue on error use number to select CP Device has run the specified number of cycles and is not running DD The exerciser has been terminated by a signal ER Device has stopped with an error HG The device is hung HOE Halt on error use number to select RN Device is running ST Device is stopped Memory Exerciser The memory exerciser is labeled mem0 The exerciser requests as many memory buffers as possible from AIX The exerciser fills these buffers with specified bit patterns and then compares them to the original bit patterns If memory is removed as a result of processors being reconfigured dynamically the exerciser terminates On systems with multiple processors a process is started for each processor The free memory space is split evenly between the available processors thus reducing the time required to exercise all of the memory Running this service aid requires 128 KB of free space in etc Ipp diagnostics data Tape Exerciser The tape exerciser is labeled rmt x where x is the number of a specific device The exerciser performs read write
100. cludes PCI adapters SCSI devices and some RAID devices This task was previously known as SCSI Device Identification and Removal or Identify and Remove Resource The Hot Plug Task has a restriction when running in Standalone or Online Service mode new devices cannot be added to the system unless there is already a device with the same FRU part number installed in the system This restriction is in place because the device software package for the new device cannot be installed in Standalone or Online Service mode Depending on the environment and the software packages installed selecting this task displays the following subtasks e PCI Hot Plug Manager e SCSI Hot Swap Manager e RAID Hot Plug Devices To run the Hot Plug Task directly from the command line type the following diag T identifyRemove If you are running the diagnostics in Online Concurrent mode run the Missing Options Resolution Procedure immediately after removing any device If the Missing Options Resolution Procedure runs with no menus or prompts device configuration is complete Otherwise work through the missing options menu to complete device configuration in diagnostics prior to version 5 2 0 In diagnostics version 5 2 0 and later select the device that has an uppercase M in front of it in the resource list so that missing options processing can be done on that resource PCI Hot Plug Manager 6 26 The PCI Hot Plug Manager task is a SMIT menu that a
101. completed Certify is run Certify then reassigns all bad blocks encountered Hardfile Erase Disk This option can be used to overwrite remove all data currently stored in user accessible blocks of the disk The Erase Disk option writes one or more patterns to the disk An additional option allows data in a selectable block to be read and displayed on the system console To use the Erase Disk option specify the number 0 3 of patterns to be written The patterns are written serially that is the first pattern is written to all blocks Then the next pattern is written to all blocks overlaying the previous pattern A random pattern is written by selecting Write Random Pattern Note The Erase Disk service aid has not been certified as meeting the Department of Defense or any other organization s security guidelines To overwrite the data on the drive use the following steps 1 Select Erase Disk 2 Do a format without certify 3 Select Erase Disk to run it a second time For a newly installed drive you can ensure that all blocks on the drive are overwritten with your pattern if you use the following procedure 1 Format the drive 2 Check the defect MAP by running the Erase Disk selection Note If you use Format and Certify option there may be some blocks which get placed into the grown defect MAP 3 If there are bad blocks in the defect MAP record the information presented and ensure that this information is ke
102. conditions are as follows LL MEE NENNEN Drive is in standby mode with or without a disc loaded Blinking green Any of the following e Drive tray is inserted The light blinks while the drive completes the initialization checkout e Drive is reading data The light blinks while data is being read e Drive is in Play Audio Mode The light blinks while the audio is playing Hardware error condition found during initialization Note If this occurs contact your service representative Handling Compact Discs Compact discs are high density media that must be handled with care and kept clean to ensure that they remain readable Use the following precautions to ensure reliability e Hold the compact disc by the edges Do not touch the surface of the compact disc e To remove dust or fingerprints wipe the compact disc from the center to the outside of the compact disc as shown using a lint free cloth tr v Attention Wiping the compact disc in a circular direction can cause loss of data e Do not write on the surface e Do not store or place the compact disc in direct sunlight e Do not use benzene thinners or other cleaners to clean the compact disc e Do not bend the compact disc 2 14 ESCALA PL420T and PL420R User s Guide Other Handling Considerations Be sure to take the following additional precautions when you use the CD ROM drive e Remove compact discs from the tray before you move the drive a
103. correctly disabled in partitioned systems Modem Configuration Menu 3 22 Note This option applies only to a modem attached to serial port 1 S1 or serial port 2 S2 on the CEC backplane The first two lines of the Modem Configuration Menu contain status of the current selections Selections are made in the sections labeled Modem Ports and Modem Configuration File Name Select the serial port that you want to activate and then select the modem configuration file for the modem on the port If you want to set up all of the serial ports with modems make your selections one port at a time Port 1 Modem Configuration File Name Port 2 Modem Configuration File Name To make changes First select the port and then the configuration file name Modem Ports Serial port 1 Serial port 2 L 25 Modem ora Modem Configuration Menu Configuration File Name none9 modem_z_sp modem_f_sp 10 modem_ml_sp modem_f0_sp 11 modem m0 sp modem fl sp 12 modem m1 sp Save configuration to NVRAM and Configure modem Return to Previous Menu T For information on choosing a modem configuration file see Sample Modem Configuration Files on page D 1 and Transfer of a Modem Session on page D 6 ESCALA PL420T and PL420R User s Guide Serial Port Selection Menu This menu allows you to enable or disable the call in and call out functions of each serial port in any combination Note Call out is disabled in pa
104. ct Install or Boot a Device Allows you to select a device from which to boot or install the operating system This option is for the current boot only Select Boot Devices Allows you to set the boot list Multiboot Startup Toggles the multiboot startup flag which controls whether the multiboot menu is invoked automatically on startup If Select Install or Boot a Device is selected the following menu displays Select Device Typ Diskette Tape CD DVD IDE Hard Drive Network None List All Devices 10 01 Po ES Navigation keys return to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key If a device is selected that is not in the system a menu with the following message displays THE SELECTED D EVICES WERE NOT D ETECTED IN THE SYSTEM Press any key M to continue If Hard Drive is selected the following menu displays Select Hard Drive Type Ts SCSI 2 SSA 35 SAN 4 None 5 List All Devices Navigation keys return to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key ESCALA PL420T and PL420R User s Guide If
105. directly from the AIX command line by typing usr lpp diagnostics bin uspchrp d Introducing Tasks and Service Aids 6 11 Configure Surveillance Policy Note This service aid is supported only for systems running in full machine partition This service aid monitors the system for hang conditions that is hardware or software failures that cause operating system inactivity When enabled and surveillance detects operating system inactivity a call is placed to report the failure Use this service aid to display and change the following settings for the Surveillance Policy Note Because of system capability some of the following settings might not be displayed by this service aid e Surveillance on off e Surveillance Time Interval This is the maximum time between heartbeats from the operating system e Surveillance Time Delay This is the time to delay between when the operating system is in control and when to begin operating system surveillance e Changes are to Take Effect Immediately Set this to Yes if the changes made to the settings in this menu are to take place immediately Otherwise the changes take effect beginning with the next system boot You can access this service aid directly from the AIX command line by typing usr lpp diagnostics bin uspchrp s Create Customized Configuration Diskette This selection invokes the Diagnostic Package Utility Service Aid which allows the user to create a standalone dia
106. disk based diagnostic 6 37 display configuration and resource list 6 14 display firmware device node information 6 14 display hardware error report 6 14 display hardware VPD 6 14 display microcode level 6 19 display or change diagnostic run time options 5 display previous diagnostic results 6 16 display resource attributes 6 17 display service hints 6 17 display software product data 6 17 display system environmental sensors 6 17 display test patterns 6 19 display USB Devices 6 19 display alter bootlist 6 15 display alter sector 6 13 download microcode 6 19 fibre channel RAID service aids 6 22 flash SK NET FDDI firmware 6 23 format media 6 23 generic microcode download 6 25 introduction 6 1 local area network 6 30 log repair action 6 14 6 30 PCI RAID physical disk identify 6 31 periodic diagnostics 6 31 process supplemental media 6 31 ring indicate power on policy 6 11 run diagnostics 6 31 run error log analysis 6 32 run exercisers 6 32 6 34 SCSD tape drive 6 36 SCSI bus analyzer 6 35 spare sector availability 6 37 update system or service processor flash 6 37 service processor 3 1 access local 3 1 remote 3 2 boot mode menu 3 12 3 21 3 25 3 33 checklist C 1 console mirroring 3 33 customer account setup menu 3 26 error logs 3 34 general user menu 3 3 3 4 3 21 memory configuration deconfiguration menu 3 17 menus 3 1 modem configuration menu 3 22 monitorin
107. done disconnect condin waitcall expect delay 2 send delay 2 send ATHOTNr ignore ONr or OKNr timeout 2 send ATEOQ1Nr ignore ONr timeout 1 done send AT amp F1QO0TNr ignore ONr or OK r n timeout 2 send ATEOTNr expect ONr or OK r n timeout 2 send ATQOVOXOTNr expect ONr timeout 2 send ATS0 2Nr expect ONr timeout 2 send AT amp Cl amp D2 amp R1Nr expect ONr timeout 2 done ignore 2Nr timeout 1 expect 2Nr timeout 10 loNXr or ALONE or ALANE timeout 60 page ripo error done send ATDT N R Nr expect ONr timeout 60 delay 2 send ATHOTNr expect ONr timeout 2 done send AT amp F1Q0T r ignore O r or OK r n timeout 2 send ATEOTNr expect ONr or OK r n timeout 2 send ATQOVOXOTNr expect ONr timeout 2 send ATS0 0 r expect ONr timeout 2 send AT amp C1 amp D2 amp R1 r Expect a connection response or 12Nr or l0Nr or 5Xr or INr busy INE Separate from previous data Assure command mode Allow mode switching delay Set modem switch hook down i e hang up Ignore modem respons Initialize modem Echo OFF Disable responses Reset modem Select profile 1 Ignore modem respons Initialize modem Echo OFF Enable responses Numeric Limit response codes Confirm commands successful Set AutoAnswer ON Confirm command s
108. during the IPL sequence The system stops with the Diagnostic Go to Step 6 on page 8 9 Operating Instructions displayed The diskette LED is blinking rapidly or The flash EPROM data is corrupted Run E1EA or E1EB is displayed on the operator the recovery procedure for the flash panel EPROM The system stops with a prompt to entera Enter the password You are not allowed to password continue until a correct password has been entered When you have entered a valid password wait for one of the other conditions to occur Hardware Problem Determination 8 7 The system stops with an eight digit error Record the error code s and report the code s displayed on the console problem to the service organization The system login prompt is displayed You may not have pressed the correct key or you may not have pressed the key soon enough when you were to indicate a Service Mode boot of diagnostic programs If this was the case start over at the beginning of this step If you are sure that you pressed the correct key in a timely manner go to Step 7 on page 8 9 The system does not respond when the Go to Step 7 on page 8 9 password is entered The system stopped and an indicator is If the indicator text or icon represents displayed on the system console and an e A keyboard record error code MOKBDO000 eight digit error code is not displayed and report the problem to the service organization Memory record error code MOM
109. e Adapter Internal Log service aid analyzes these entries in the AIX system error log The service aid displays the errors and the associated service actions Entries that do not require any service actions are ignored When running this service aid a menu is presented to enter the start time the end time and the file name The start time and end time have the following format mmddHHMMyy where mm is the month 1 12 dd is the date 1 31 HH is the hour 00 23 MM is the minute 00 59 and yy is the last two digits of the year 00 99 The file name is the location where the user wants to store the output data To invoke the service aid task from the command line type diag c d devicename T adapela s start date e end date Flag Description C Specifies not console mode d devicename Specifies the device whose internal log you want to analyze for example SCRAIDO s start dale Specifies all errors after this date are analyzed e end date Specifies all errors before this date are analyzed T Specifies the Analyze Adapter Internal Log task Note To specify a file name from the command line use the redirection operator at the end of the command to specify where the output of the command is to be sent for example filename where filename isthe name and location where the user wants to store the output data for example tmp adaptlog Backup and Restore Media This service aid allows verification of b
110. e M nn ie tie cates Rack Safety Instructions Electrical Safety ee niun sors Hees tuu AM ARE hat BO lg Pe abo AUS Pnau Laser Safety Information Laser Compliance Data Integrity and Verification About This BooK sonriente a e a E grues ee RI a Steele KESRO O 49 03 ipa ee T EEE T tes EO EEEE T Related Publications 2 4 m feast cet fees RAS A EE amas Chapter 1 Introducing the System System Features Bus Architecture 0000 ee ee esse PrOC6SSOIS x ie vere Vk v ee YER CERE DC ERR CER RR ERE REED i Eu MEMO les Le REM addy S Hn eiu CHE NE OPNS ed elige Media Drives eicere dtr Rose eod he de th neces mener rende Hot Pluggable Disk Drives PCI X Slots and Integrated Adapters I O Expansion Drawer 222 Power Supply oi utes te ns RATES ute ne ee ERREUR Keyboard eeno aE E EEE dead eee ace de ch re RR Mouse fie rs cn use v D De mtb ta a ne Operator Paneli x rt muets led welds tee ns nee nee Input Output Ports x eae ERR ae sa beastie een Bees Security Features Front VIEW Len
111. e async port before the Dials and LPF keys can be configured on the port The task allows an async adapter to be configured then a TTY port defined on the adapter Dials and LPF keys can then be defined on the port Introducing Tasks and Service Aids 6 7 Before configuring Dials or LPF keys on a serial port you must remove all defined TTYs To determine if there are any defined TTYs select List All Defined TTYs Once all defined TTYs have been removed then add a new TTY and configure the Dials or LPF keys Configure ISA Adapter This task uses SMIT to identify and configure ISA adapters on systems that have an ISA bus and adapters Diagnostic support for ISA adapters not shown in the list may be supported from a supplemental diskette You can use the Process Supplemental Media task to add ISA adapter support from a supplemental diskette Whenever an ISA adapter is installed this service aid must be run and the adapter configured before the adapter can be tested You must also run this service aid to remove an ISA adapter from the system whenever an ISA adapter is physically removed from the system If diagnostics are run on an ISA adapter that has been removed from the system the diagnostics fail because the system cannot detect the ISA adapter Configure Reboot Policy 6 8 This service aid controls how the system tries to recover from a system crash Use this service aid to display and change the following settings for the Re
112. e boot skips much of the built in diagnostic testing A slow mode boot may yield a new 8 character error code on the operator panel and new errors in the service processor error log If a new error code is reported use this code to continue problem analysis Considerations for Running Standalone Diagnostics on a Partitioned Systems To run standalone diagnostics on a full system partition you must reboot the entire system However for a partition in a partitioned system you can boot standalone diagnostics either in a given partition or on the entire system which is the same procedure as a full system partition When running in a multiple partitioned system the device from which you are Using the Online and Standalone Diagnostics 5 5 booting standalone diagnostics must be made available to the partition dedicated to running standalone diagnostics This might require moving the device from the partition that currently contains the boot device for example the CD ROM or network adapter connected to the NIM server that has a standalone diagnostic image to the partition used to run standalone diagnostics Reboot both partitions if you move a device Devices on a partitioned system are moved on an l O slot basis The CD ROM is attached to an integrated adapter in the base system All integrated devices must be moved together from partition to partition Considerations for Running Standalone Diagnostics from CD ROM Consider the following
113. e bottom of the mouse to prematurely wear A deeply pitted surface could cause erratic operation of the mouse The surface you use should be free from spills dirt dust lint wax eraser dust and other foreign matter To care for the mouse Inspect the work surface for spills or other contaminants Dust the work surface If you are using a paper pad inspect it for wear and replace it if necessary Cleaning the Mouse Use the following steps to clean the mouse 1 Remove the retaining ring by turning it counterclockwise in the direction of the arrow as shown in the illustration e N Retaining Ring Cavity 2 Remove the ball Using the System 2 11 3 Inspect the ball for contaminants Wipe it clean with a dry lint free cloth 4 If the ball is dirty wash it in warm soapy water Rinse and wipe the ball with a lint free cloth until dry 5 Inspect the ball cavity in the mouse for foreign materials If there are any foreign materials remove them 6 Replace the ball 7 Replace the retaining ring on the mouse and align it with the open slots in the ball cavity 8 Turn the retaining ring clockwise until the open slots are covered and you hear the ring snap into place Using the 3 5 Inch Diskette Drive A 1 44 MB diskette drive is an optional feature for this system Contact your sales representative before purchasing a diskette drive for this system The 1 44 MB diskette drive can format read and wri
114. e following command syntax for a disk drive attached to a PCI SCSI RAID Adapter diag c d RAlDadapterName T download 1 chlD A D P Flag Description A All disk drives D Microcode is on diskette default to etc microcode directory l RAID disk drive physical disk channel ID for example 27 P Download the previous level of microcode default to latest level Microcode to a Fiber Channel Adapter Microcode installation occurs while the adapter and attached drives are available for use Before installation of the microcode ensure that a current backup of the system is available It is recommended that the installation be scheduled during a non peak production time period Notes 1 If the source is etc microcode the image must be stored in the etc microcode directory on the system If the system is booted from a NIM server the image must be stored in the usr lib microcode directory of the SPOT the client is booted from 2 If the source is diskette the diskette must be in backup format and the image stored in the etc microcode directory See the following command syntax for a Fiber Channel Adapter diag c d device name T download s etc microcode diskette l latest previous f Flag Description c No console mode Run without user interaction d Device name is the name of the adapter T Use the download option to download microcode S Source of the new microcode image Default i
115. e same function as Hardfile Format After the format is completed Certify is run Certify then reassigns all bad blocks encountered e Hardfile Erase Disk This option can be used to overwrite remove all data currently stored in user accessible blocks of the disk The Erase Disk option writes one or more patterns to the disk An additional option allows data in a selectable block to be read and displayed on the system console To use the Erase Disk option specify the number 0 3 of patterns to be written The patterns are written serially that is the first pattern is written to all blocks The next pattern is written to all blocks overlaying the previous pattern A random pattern is written by selecting the Write Random Pattern option Note The Erase Disk service aid has not been certified as meeting the Department of Defense or any other organization s security guidelines To overwrite the data on the drive use the following steps Introducing Tasks and Service Aids 6 23 1 Select Erase Disk 2 Do a format without certify 3 Select Erase Disk to run it a second time For a newly installed drive you can ensure that all blocks on the drive are overwritten with your pattern by using the following procedure 1 Format the drive 2 Check the defect MAP by running the Erase Disk option Note If you use the Format and Certify option there may be some blocks which get placed into the grown defect MAP 3 If there are
116. eck other resources select the resource When you have checked all of the resources you need to check go to Step 4 Stop the Diagnostics on page 7 4 Step 4 Stop the Diagnostics To stop the diagnostics do the following 1 To exit the diagnostics press the F3 key from a defined terminal or press 99 from an undefined terminal 2 If you changed any attributes on your ASCII terminal to run the diagnostics change the settings back to normal 3 This completes the system verification If you received an error code record the code and report it to the service organization If the system passed all the diagnostic tests the verification process is complete and your System is ready to use 7 4 ESCALA PL420T and PL420R User s Guide Chapter 8 Hardware Problem Determination Hardware Problem Determination This chapter provides information about using standalone or online diagnostics to help you solve hardware problems Problem Determination Using the Standalone or Online Diagnostics Use this procedure to obtain a service request number SRN when you are able to load the standalone or online diagnostics If you are unable to load the standalone or online diagnostics go to Problem Determination When Unable to Load Diagnostics on page 8 6 The service organization uses the SRN to determine which field replaceable units FRUs are needed to restore the system to correct operation Step 1 Considerations before Running This
117. ect ONr timeout 2 send ATSO O0Nr expect ONr timeout 2 send AT amp Cl amp D2Nr expect ONr timeout 2 done SN pager call center number Add enough commas to wait for time to enter paging number R paging number Confirm successful command Wait before hanging up Hang up Confirm successful command Reset to factory defaults Ignore modem respons Initialize modem Echo OFF Enable responses Numeric Limit response codes Confirm commands successful Set AutoAnswer OFF Confirm command successful Detect carrier and DTR Confirm command successful RI Power On enabled Handle unexpected modem responses expect 8WXr or VINET or 6Xr og ANE GE 8 r delay 2 done ESCALA PL420T and PL420R User s Guide Sample File modem_f0 cfg COMPONENT_NAME ESPSETUP ENTRY SERVICE PROCESSOR SETUP FO FUNCTIONS Modem configuration file for many recent Hayes compatible modems This example uses the AT amp FO reset command to choose the factory defaults This set up is preferred for modems with extended amp commands For early vintage modems setup Z or Z0 is recommended If your modem responds to the extended amp commands and to factory default choices amp Fn but doesn t work properly with this setup file setup Fl is recommended Trademark of Hayes Microcomputer Products Inc C COPYRIGHT International Business Machines Corp
118. en Using the System 2 15 Playing an Audio CD To play an audio CD you must have headphones connected to the headphone jack located on the front of the drive or connected to the line out connector located on the back of the system You must also have an audio software application installed The headphone jack provides the connection for headphones using a 3 5 mm 1 8 inch stereo mini plug The volume control adjusts the audio output level for the headphones Using the Service Processor Feature 2 16 The service processor feature protects users against unnecessary system downtime by keeping support personnel aware of any unexpected changes in the system environment In combination it provides a flexible solution to automated system maintenance The service processor runs on its own power boundary and continually monitors hardware attributes the AIX operating system and the environmental conditions within the system Any system failure which prevents the system from returning to an operational state a fully functional AIX operating system is reported by the service processor The service processor is controlled by firmware and does not require the AIX operating system to be operational to perform its tasks If any system failures are detected the service processor has the ability to take predetermined corrective actions The methods of corrective actions are e Surveillance e Call Home e AIX operating system monitoring Sur
119. ep 2 Load the Diagnostics Note If the system is in standby mode Power On LED on the operator panel is slowly blinking and the operator panel displays OK or if your system is not running and is not connected to an HMC go to step 4 on page 7 2 If you are connected to an HMC go to Step 1 Run Online Diagnostics in Service Mode on page 7 3 To load the diagnostics on a system that is not connected to an HMC do the following 1 Stop all application programs running on the operating system 2 Stop the operating system by logging in as root user and typing shutdown 3 Wait for the system to go into standby mode The operator panel LED starts to blink at a slow rate Verifying the Hardware Operation 7 1 Theok message displays in the operator panel The following figure shows the operator panel and the locations of operator panel components that are referred to in this procedure 12 345 6 7 HS ok M Q 9 000 JUL 9 8 Power On Button 6 Operator Panel Display 2 Power On LED 7 FS1 Front Serial Connector RJ 48 Connector 3 Attention LED 8 Service Processor Reset Switch Pinhole 4 SCSI Port Activity 9 System Reset Button 5 Ethernet Port Activity 4 Turn on the system unit power 5 After the keyboard POST indicator displays on the firmware console and before the last POST indicator speaker displays press the numeric 6 key on eithe
120. er if applicable or selecting a navigation key Select Language Note Your TTY must support the ISO 8859 character set to properly display languages other than English This option allows you to change the language used by the text based System Management Services menus SELECT LANGUAGE 1 English 2 Francais 3 Deutsch 4 Italiano 5 Espanol Navigation keys return to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key _ 4 2 ESCALA PL420T and PL420R User s Guide Change Password Options The Change Password Options menu enables you to select from password utilities Note This option is not available in partitioned systems Password Utilities 1 Set Privileged Access Password 2 Remove Privileged Access Password avigation keys return to main menu ESC key return to previous screen X eXit System Management Services ype the number of the menu item and press Enter or Select a Navigation key The privileged access password protects against the unauthorized starting of the system programs Note If the privileged access password has been enabled you are asked for the privileged access password at startup every time you boot your system If you previously had set a privileged access password and want to remove it se
121. erminal Testing Call Out C 2 During the setup you entered your phone numbers for the pager on page DPAGER on page 3 24 and customer voice on page CVOICE on page 3 24 These numbers are used for this test 1 Your remote terminal is disconnected as a result of the Call In test 2 Call your server again 3 Atthe service processor main menu select Call In Call Out Setup menu then select Call Out test This action causes a simulated error condition for the purposes of this test 4 After a few moments a message displays regarding an illegal entry Press Enter to clear the message and return to the main menu 5 When your telephone rings answer the call You should hear the sound of a telephone being dialed Your computer is trying to page you If this test is successful call out is working correctly Return to the Telephone Number Setup Menu on page 3 24 to enter the actual telephone numbers your server will use for reporting problems ESCALA PL420T and PL420R User s Guide Serial Port Configuration To configure the serial port on an AIX system run the following from an AIX console 1 Loginas root user 2 To determine if you have any serial ports already configured type lsdev Cc tty If no serial ports are configured none are listed If you want to configure serial ports that are not listed continue with the remaining steps Identify the serial port s with the modem s Type smit tty Select
122. ervice processor to refer to the OS Automatic Restart Policy setting and take action the same action the operating system would take if it could have responded to the problem causing the restart When this setting is no or if the operating system did not set a policy the service processor refers to enable supplemental restart policy for its action ESCALA PL420T and PL420R User s Guide Enable supplemental restart policy The default setting is yes When set to yes in a full system partition the service processor restarts the server when the operating system loses control and either e The Use OS Defined restart policy is set to No OR e The Use OS Defined restart policy is set to Yes and the operating system has no automatic restart policy If set to Yes on a full system partition the service processor restarts the system when the system loses control and it is detected by service processor surveillance Refer to Service Processor Reboot Restart Recovery on page 3 28 The following table describes the relationship among the operating system and service processor restart controls in a full system partition OS Automatic Service processor Service Processor System response reboot restart after to use OS Defined Enable crash setting restart policy supplemental restart policy Nm e m 1 p Ye CE es e remm N N N N N 0 es Oo es Fa oT Fa e 0 a Fat e e
123. esentative for the correct telephone number to enter For test purposes use a test number which you can change later see the note on page on page 3 33 Note If the system is running in partitioned mode call out is disabled However if the system is booted in full system partition mode at least one of the preceding three telephone numbers must be assigned in order for the call out test to complete successfully Customer Voice Telephone Number is the telephone number of a phone near the system or answered by someone responsible for the system This is the telephone number left on the pager for callback For test purposes use a test number which you can change later Customer System Telephone Number is the telephone number to which your system s modem is connected The service or administrative center representatives need this number to make direct contact with your system for problem investigation This is also referred to as the call in phone number ESCALA PL420T and PL420R User s Guide Call Out Policy Setup Menu Note Call out is disabled on partitioned systems Call out settings can be set using the following menu 98 Call Out policy First All Currently First Remote timeout in seconds Currently 120 Remote latency in seconds Currently 2 umber of retries Currently 2 Return to Previous Menu CALL OUT POLICY SETUP MENU Call Out policy can be set to first oral
124. est Identifying the Terminal Type to the Diagnostics When you run diagnostics you must identify which type of terminal you are using If the terminal type is not known when the FUNCTION SELECTION menu is displayed the diagnostics do not allow you to continue until a terminal is selected from the DEFINE TERMINAL option menu Undefined Terminal Types If you specify an undefined terminal type from the DEFINE TERMINAL option menu the menu prompts the user to enter a valid terminal type The menu redisplays until either a valid type is entered or you exit the DEFINE TERMINAL option For a system attached to an HMC use VT320 emulation If the AIX operating system is being used from the command line type export term vt320 Resetting the Terminal If you enter a terminal type that is valid according to the DEFINE TERMINAL option menu but is not the correct type for the Hardware Management Console HMC virtual terminal window being used you may be unable to read the screen use the function keys or use the Enter key To pass these difficulties press Ctrl C to reset the terminal The screen display that results from this reset depends on the mode in which the system is being run e Online Normal or Maintenance Mode The command prompt displays e Standalone Mode or Online Service Mode The terminal type is reset to dumb the Diagnostic Operating Instruction screen displays and you are required to go through the DEFINE TERMINAL proces
125. esting Complete menu and the No Go to Step 18 on page 8 1 trouble was found message displays and you have tested all of the resources The diagnostics produced an SRN for this problem Do the following 1 Record the SRN and other numbers read out 2 Report the SRN to the service organization 3 STOP You have completed these procedures When you are loading the standalone diagnostics the attributes for the terminal must be set to match the defaults of the diagnostic programs The ASCII terminal must be attached to serial port 1 on the system unit Are you going to load standalone diagnostics and run them from a ASCII terminal NO Go to Step 17 on page 8 1 YES Go to Using the Online and Standalone Diagnostics on page 5 1 and be sure your terminal attributes are set to work with the diagnostic programs Return to Step 17 on page 8 1 when you finish checking the attributes Record any settings that are changed Hardware Problem Determination 8 5 Step 17 Step 18 This step loads the standalone diagnostics If you are unable to load the diagnostics go to Step 8 on page 8 1 1 Turn on the power 2 Insert the diagnostic CD ROM into the CD ROM drive 3 When the keyboard indicator displays press 5 on the directly attached keyboard or 5 on the ASCII keyboard to indicate that diagnostics are to be loaded 4 Enter any requested passwords 5 Follow any instructions to select a console Did the Diagnostics Operating Inst
126. f the modem attached to the Hardware Management Console HMC The call out function is normally handled by the Service Focal Point application running on the HMC For your convenience an example of a basic service processor setup checklist is included here Your setup may include more or fewer of the available features so you can adjust this checklist for your own application so that it is helpful to you Note Call out and surveillance are disabled in partitioned systems Service Processor Setup Checklist 1 Unplug the power cord from the server 2 Attach a local terminal for this setup procedure 3 Plug in the system and power on the local terminal Attention Make sure that system power remains off Start the service processor menus See Using the Service Processor on page 3 1 Set the system name See Privileged User Menus on page 3 4 Enable surveillance See FEAT on page 3 7 Configure Call In Call Out See Call In Call Out Setup Menu on page 3 21 Exit the service processor menus Unplug the power cord from the system 2 N o 8 0 Attach modems if needed See Accessing the Service Processor Menus Remotely on page 3 2 11 Plug in the system Attention Make sure that the system power remains off 12 Test both of the following Call in see Testing Call In on page C 2 Call Out see Testing Call Out on page C 2 Your service processor is now ready for use Service Processor Setup and Test C 1
127. ff between the computer and the modem Modems with this design send extra characters during and after the transmitted data The service processor cannot accept these extra characters If your configuration includes such a modem your functional results may be unpredictable The sample modem configuration files included in this appendix do not support these modems so custom configuration files are necessary Anchor Automation 2400E is an example of such a modem If you experience unexplainable performance problems that may be due to Xon Xoff characters it is recommended that you upgrade your modem Ring Detection Most modems produce an interrupt request each time they detect a ring signal Some modems generate an interrupt only on the first ring signal that they receive AT amp T DataPort 2001 is an example of such a modem The service processor uses the ring interrupt request to count the number of rings when Ring Indicate Power On RIPO is enabled If your modem produces an interrupt on only the first ring set Ring Indicate Power On to start on the first ring Otherwise you can choose to start Ring Indicate Power On on any ring count Terminal Emulators The service processor is compatible with simple ASCII terminals and therefore compatible with most emulators When a remote session is handed off from the service processor to the operating system agreement between terminal emulators becomes important The server s operating sy
128. ff by one of the following methods Resetting the System Attention LED The system attention LED can be turned off by using either Resetting the System Attention LED on HMC Attached Systems or Resetting the System Attention LED on Systems not Attached to an HMC Resetting the System Attention LED on Systems Attached to an HMC To reset the system attention LED on HMC attached systems do the following 1 On the HMC graphical interface click Service Applications 2 Double click Service Focal Point 3 In the Contents area of the screen select Hardware Service Functions The LED Management window opens 4 In the LED Management window select one or more managed systems from the table 5 Select Deactivate LED The associated system attention LED is turned off For more information about the virtual operator panel on the HMC see the Hardware Management Console Operations Guide Resetting the System Attention LED on Systems not Attached to an HMC As a user with root authority type diag on the AIX command line and do the following 1 Select Task Selection 2 On the Task Selection Menu select Identify and Attention Indicators 3 When the list of LEDs displays use the cursor to highlight Set System Attention Indicator to Normal 4 Press Enter and then press F7 to commit This action turns off the LED If the system is powered off access the service processor menus From the service processor main menu do the following
129. figuration file D 2 1 Is your modem an IBM 7852 400 If Yes use modem configuration file modem_m0 cfg and go to step 7 on page D 2 Note The IBM 7852 400 modem has DIP switches on the right side of the unit See IBM 7852 400 DIP Switch Settings on page D 4 for the correct switch settings If No continue with step 2 on page D 2 Is your modem an IBM 7857 017 If Yes use modem configuration file modem md1 cfg and go to step 7 on page D 2 Note The IBM 7857 017 modem has two telephone line connections on the back of the unit One is marked LL for Leased Line and the other is marked PTSN for Public Telephone Switched Network The service processor expects to use the modem on the public network so the telephone line should attach to the PTSN connector If No continue with step 3 on page D 2 Does your modem respond to the extended command set prefixed with amp If Yes go to step 5 on page D 2 If No continue with step 4 on page D 2 Does your modem respond to ATZreset command or ATZ nreset commands where n can be 0 1 and so on If ATZ configuration file modem z cfg is recommended If ATZ n configuration file modem 20 cfg is recommended Go to step 7 on page D 2 Does your modem command set include a test for V 42 error correction at the remote modem often called Auto Reliable Mode If Yes disable this test You can use sample configuration files usr share modem_m0 cfg or usr
130. flash image is not saved You can use the update_flash command in place of this service aid The command is located in the usr Ipp diagnostics bin directory The command syntax is as follows update_flash q f file_name update_flash q D device_nam f file name update flash q D update flash q D device nam Attention The update flash command reboots the entire system Do not use this command if more than one user is logged in to the system Flag Description D Specifies that the flash update image file is on diskette The device name variable specifies the diskette drive The default device name is dev fd0 f Flash update image file source The file_name variable specifies the fully qualified path of the flash update image file l Lists the files on a diskette from which the user can choose a flash update image file q Forces the update flash command to update the flash EPROM and reboot the system without asking for confirmation ESCALA PL420T and PL420R User s Guide Chapter 7 Verifying the Hardware Operation Verifying the Hardware Operation The system verification procedure checks the system for correct hardware operation If you have a problem with your system in the future use this procedure to test the system hardware to help you determine if you have a hardware problem Run the system verification procedure as described in the following steps Running System Verification When Not Connected to a
131. g surveillance 3 31 operational phases 3 36 OS surveillance setup menu 3 7 service mode 3 5 3 26 power control network utilities menu 3 18 privileged user menus 3 4 procedures in service mode 3 26 reboot restart policy setup menu 3 11 reboot restart recovery 3 28 ring indicate power on menu 3 10 serial port selection menu 3 23 serial port snoop setup menu 3 7 serial port speed setup menu 3 23 settings 3 2 setup C 1 setup checklist C 1 setup menu 3 5 system information menu 3 14 Index X 3 system power control menu 3 10 telephone setup menu 3 24 test C 1 service processor feature using 2 16 set identify indicators 6 30 setup menu 3 5 slow boot 5 5 standalone diagnostics 5 5 5 6 NIM server 5 5 5 7 5 8 stopping the system with an HMC 2 1 stopping the system with an HMC and Linux 2 2 stopping the system without an HMC 2 1 surveillance monitoring 3 31 system resetting attention LED 2 5 system attention indicators 6 30 system features 1 1 system firmware updates 3 29 system information menu 3 14 system management services 4 1 boot devices select 4 10 boot options select 4 7 error log view 4 3 exiting SMS 4 12 IPL remote setup 4 4 IPL setup 4 4 multiboot startup 4 3 4 12 SCSI settings change 4 7 select console 4 7 X 4 ESCALA PL420T and PL420R User s Guide select language 4 2 settings display current 4 12 settings restore default 4 12 s
132. g System Management Services Chapter 5 Using the Online and Standalone Diagnostics Operating Considerations for Online and Standalone Diagnostics Identifying the Terminal Type to the Diagnostics Undefined Terminal Types Resetting the Terminal Online Diagnostics Modes of Operation Service MOGe nb Lerma e ane iube o Doa RM deae adve a aon ER bd gets Running Online Diagnostics with an HMC Attached to the System Running Online Diagnostics in Service Mode with an HMC Attached to tHE SYSTEME SSSR nan at eve en te ee ete S Concurrent Mod 24 ss master dale tus eee eed dat ate alee bx dus Running the Online Diagnostics in Concurrent Mode Maintenance Mode Running the Online Diagnostics in Maintenance Mode Standalone Diagnostics Operations Performing Slow Boot Considerations for Running Standalone Diagnostics on a Partitioned Systems Considerations for Running Standalone Diagnostics from CD ROM Loading the Standalone Diagnostics from CD ROM Using an HMC Running the Standalone Diagnostics with No HMC Attached
133. gnostic package configuration diskette The Standalone Diagnostic Package Configuration Diskette allows the following to be changed from the console e Default refresh rate for a low function terminal LFT The refresh rate used by the standalone diagnostic package is 60 Hz If the display s refresh rate is 77 Hz set the refresh rate to 77 e Different async terminal console You can create a console configuration file that allows a terminal attached to any RS232 or RS422 adapter to be selected as a console device The default device is an RS232 TTY device attached to the first standard serial port S1 Delete Resource from Resource List 6 12 Use this task to delete resources from the resource list Note Only resources that were previously detected by the diagnostics and have not been deleted from the Diagnostic Test List are listed If no resources are available to be deleted then none are listed ESCALA PL420T and PL420R User s Guide Disk Maintenance This service aid provides the following options for the fixed disk maintenance e Disk to Disk Copy e Display Alter Sector Disk to Disk Copy Notes 1 This service aid cannot be used to update to a different size drive The service aid only supports copying from a SCSI drive to another SCSI drive of similar size 2 Use the migratepv command when copying the contents to other disk drive types This command also works when copying SCSI disk drives or when copying to
134. goo L 8o 5 z o So gs 8 oo z ER 283 of fo oj jo 6500 too P0 og oo og of fo fof jo fo fo ae ee ee eq amp a Coo e Q c 2 E O Gr CG Oo O 056 90 000 6 8 fo Q o 00 Po 00 O o 00 q 153 4 RIO G 0 Identify LED System Drawer Rear Power LED System Drawer Rear Attention LED RIO G 1 Identify LED ESCALA PL420T and PL420R User s Guide The following table explains the meaning of the on and off status of the PCI X adapter LEDs PCI Adapier Table Inactivity Active e Identify Green Amber Green Off Green On Green On Green Off 2 LEDs Amber Off Amber Off Amber Amber Blinking Blinking Reporting the Problem After you have determined which component is failing report the problem 1 Record the following information before calling for service Machine type and model number Server serial number Any error codes that appear in the operator panel display or console The adapter or device containing the lit amber colored LED 2 Call for service You will be given the choice to replace the failing component yourself or have a service representative replace it for you If you decide to replace the failing component go to Repair Action on page 2 9 for instructions Repair Action After you have determined which component is failing a repair action is necessary Note If you need instructions on component installation removal and replacement see I
135. h in three of the sample modem configuration files as follows 2 Will the server s modem disconnect when the power drops You can make this observation at the remote terminal by commanding your server to shut down and power off Use the AIX command shutdown F Watch for the message NO CARRIER on your remote terminal If Yes this is the correct response The modem is set up correctly If No try another amp Dn setting for your server s modem See your model manual for this information The amp Dn command appears in three places each in three of the sample modem configuration files Only the following sample modem configuration files contain the amp Dn command in three places each modem f cfg modem fO cfg modem f1 c g If you are using modem z cfg or modem zO cfg you cannot control DTR response If your remote terminal does not disconnect after logging off you must command the remote terminal emulator to hang up This then breaks the connection Recovery Strategy D 6 The recovery strategy consists of making two calls to establish a remote session This solution is the easiest to implement and allows more freedom for configuring your server s serial ports To set up a remote terminal session dial into the service processor and start the system After the operating system is loaded and initialized the connection will be dropped At this point call the server back and the operating system will answer and offe
136. he other ports are being used in normal operation e The full test level requires the device not be assigned to or used by any other operation This level of testing on a disk drive might require the use of the varyoff command The diagnostics display menus to allow you to vary off the needed resource Error log analysis is done in concurrent mode when you select Problem Determination on the DIAGNOSTIC MODE SELECTION menu To run the online diagnostics in concurrent mode you must be logged in to the AIX operating system and have proper authority to issue the commands if help is needed see the system operator The diag command loads the diagnostic controller and displays the online diagnostic menus Running the Online Diagnostics in Concurrent Mode To run online diagnostics in concurrent mode do the following 1 Log in to the AIX operating system as root user or use CE Login 2 Enter the diag command 3 When the DIAGNOSTIC OPERATING INSTRUCTIONS display follow the instructions to check out the desired resources 4 When testing is complete press the F3 key to return to the DIAGNOSTIC OPERATING INSTRUCTIONS Press the F3 key again to return to the AIX operating system prompt Be sure to vary on any resource that you had varied to off 5 Press Ctrl D to log off from root user or CE Login Maintenance Mode 5 4 Maintenance mode runs the online diagnostics using the customer s version of the AIX operating system This mode
137. hted sound pressure level at the 1 meter bystander positions for a random sample of machines 286 E4 levels apply to the following system configurations 2 way 1 gigahertz processor 2 disk drives 2048 GB of RAM non redundant power supply One power supply 1 processor fan 286 C4 levels apply to the following hardware configurations 2 way 1 gigahertz processor 2 disk drives 2048 GB of RAM redundant power supply Two 645 watt power supplies 2 processor fans All measurements made in conformance with ISO 7779 and declared in conformance with ISO 9296 A 2 ESCALA PL420T and PL420R User s Guide Appendix B Firmware Updates Firmware Updates Determining the Level of Firmware on the System The firmware level is denoted by XXYYMMDD where XX model designation YY year MM month and DD day of the release The firmware level can be determined by either of the following methods e On the AIX command line by typing lscfg vplgrep p Platform A line that begins with ROM level alterable displays the firmware level that is currently on the system Looking at the top of the service processor main menu Firmware Updates B 1 B 2 ESCALA PL420T and PL420R User s Guide Appendix C Service Processor Setup and Test Service Processor Setup and Test Attention This procedure applies to modems attached to serial ports S1 and S2 on the CEC backplane U0 1 P1 It does not affect the operation o
138. hysical disks attached to a PCI SCSI RAID adapter This task can be run directly from the AIX command line See the following command syntax diag c da RAlDadapterName T format 1 chld A Flag Description l Physical disk channel ID An example of a physical disk channel ID is 27 where the channel is 2 and the ID is 7 A All disks ESCALA PL420T and PL420R User s Guide Optical Media Use the following functions to check and verify optical media Optical Media Initialize Formats the media without certifying This function does not reassign the defective blocks or erase the data on the media This option provides a quick way of formatting the media and cleaning the disk Note It takes approximately one minute to format the media e Optical Media Format and Certify Formats and certifies the media This function reassigns the defective blocks and erases all data on the media This task can be run directly from the AIX command line See the following command syntax diag c d deviceName T format s initialize fmtcert Option Description initialize Formats media without certifying fmtcert Formats and certifies the media Diskette Format This selection formats a diskette by writing patterns to it Gather System Information This service aid uses the AIX snap command to collect configuration information on networks file systems security the kernel the ODM and other system components You can also c
139. ice Run diagnostics on sysplanarO to determine what repair action is needed Critical Low The sensor reading indicates a serious problem with the device Run diagnostics on sysplanarO to determine what repair action is needed Warning High The sensor reading indicates a problem with the device This could become a critical problem if action is not taken Run diagnostics on sysplanarO to determine what repair action is needed Warning Low The sensor reading indicates a problem with the device This could become a critical problem if action is not taken Run diagnostics on sysplanar0 to determine what repair action is needed Introducing Tasks and Service Aids 6 17 Examples e Hardware Error The sensor could not be read because of a hardware error Run diagnostics on sysplanarO in problem determination mode to determine what repair action is needed e Hardware Busy The system has repeatedly returned a busy indication and a reading is not available Try the service aid again If the problem continues run diagnostics on sysplanarO in problem determination mode to determine what repair action is needed This service aid can also be run as a command You can use the command to list the sensors and their values in a text format list the sensors and their values in numerical format or a specific sensor can be queried to return either the sensor status or sensor value Run the command by entering one of the following u
140. ice aid when there is no need to see the vital product data VPD No VPD is displayed Display Firmware Device Node Information This task displays the firmware device node information This service aid is intended to gather more information about individual or particular devices on the system The format of the output data may differ depending on which level of the AIX operating system is installed Display Hardware Error Report This service aid uses the errpt command to view the hardware error log The Display Error Summary and Display Error Detail selection provide the same type of report as the errpt command The Display Error Analysis Summary and Display Error Analysis Detail selection provide additional analysis Display Hardware Vital Product Data This service aid displays all installed resources along with any VPD for those resources Use this service aid when you want to look at the VPD for a specific resource Display Machine Check Error Log Note The Machine Check Error Log Service Aid is available only on Standalone Diagnostics When a machine check occurs information is collected and logged in an NVRAM error log before the system unit shuts down This information is logged in the AIX error log and cleared from NVRAM when the system is rebooted from the hard disk LAN or standalone media When booting from Standalone Diagnostics this service aid converts the logged information into a readable format that can be used t
141. ice processor 3 36 operator panel 1 9 2 4 considerations standalone 3 5 5 5 general change 3 6 privileged change 3 6 service processor service mode 3 26 P physical disk statu SCSI RAID 6 35 power control network utilities menu 3 18 power on methods 3 27 primary console D 7 privileged user menus 3 4 problem determination using the standalone or online diagnostics 8 1 8 6 when unable to load diagnostics 8 6 processor configure 3 31 deconfigure 3 31 product disposal A 1 R reading the operator panel display 2 4 reboot restart policy setup menu 3 11 recycling A 1 related publications vii repair action 2 9 repair log service aid 6 30 reset fault indicators 6 21 resetting LEDs 2 9 resetting the system attention LED 2 5 restart recovery 3 28 RETAIN 3 26 retries 3 25 ring indicate power on menu 3 10 run exercisers ili 6 32 S scan dump policy 6 11 SCSI RAID physical disk status and vital product data 6 35 serial port selection menu 3 23 snoop setup menu 3 7 speed setup menu 3 23 service aids add resource 6 3 analyze adapter internal log 6 3 6 4 certify media 6 4 change hardware VPD 6 7 configure dials and LPF Keys 6 7 configure ISA adapter 6 8 configure reboot policy 6 8 configure remote maintenance policy 6 9 configure surveillance policy 6 12 create customized configuration diskette 6 12 delete resource 6 12 disk to disk copy 6 13
142. ignore ONr send ATEOTNr expect send ATQOVOXOTNr expect ONr timeout 2 send ATSO O0Nr expect ONr timeout 2 send AT amp Cl amp D2 amp R1Nr expect ONr timeout 2 done expect 8Nr or 7Nr or 6Nr delay 2 done ESCALA PL420T and PL420R User s Guide or OKNr timeout 2 or OK r n timeout 2 or OKNrNMn timeout 2 or OKNrNMn timeout 2 QNr or OKNrMn timeout 2 or 12Xr or IONE or A r Separate from previous data Assure command mode Allow mode switching delay Set modem switch hook down i e hang up Ignore modem respons Initialize modem Echo OFF Disable responses Reset modem Select profile 0 Ignore modem respons Initialize modem Echo OFF Enable responses Numeric Limit response codes Confirm commands successful Set AutoAnswer ON Confirm command successful Detect carrier and DTR Ignore RTS Confirm command successful Ignore first ring Pick up second ring or timeout Expect a connection response Or VON Et gp Up Np N pager call center number Add enough commas to wait for time to enter paging number SR paging number Confirm successful command Wait before hanging up Hang up Confirm successful command Reset modem Select profile 0 Ignore modem respons Initialize modem Echo OFF Enable responses Numeric Limit response codes Confirm commands successful Set A
143. indicated by AB where B indicates the number of errors and A indicates the type of error according to the following 1 Bring up failure 2 Run time non recoverable failure 3 Run time recoverable failure 4 Group integrity failure 5 Non repeat gardable error The resource may be reconfigured on the next boot A status of 00 indicates that the CPU has not had any errors logged against it by the service processor To enable or disable CPU repeat gard use menu option 77 CPU repeat gard is enabled by default If CPU repeat gard is disabled processors that are in the deconfigured by system state will be reconfigured These reconfigured processors are then tested during the boot process and if they pass they remain online If they fail the boot testing they are deconfigured even though CPU repeat gard is disabled The failure history of each CPU is retained If a processor with a history of failures is brought back online by disabling repeat gard it remains online if it passes testing during the boot process However if repeat gard is enabled the processor is taken offline again because of its history of failures Notes 1 The processor numbering scheme used by the service processor is different from the numbering scheme used by the operating system Consult the operating system documentation before configuring or deconfiguring a processor to ensure that the correct processor is selected 2 To determine the number of proces
144. ion installation procedures do not require the system to be stopped for installation The option installation procedures in this chapter will direct you here if stopping the system is required 1 Log in to the system as root user 2 Have your system administrator stop all applications that are running on the system 3 At the command line ask the administrator to type one of the following commands Note If your system is running AIX type shutdown If your system is running Linux type shutdown now h 4 After you shut down the operating system set the power switches of any attached devices to Off Stopping the System with an HMC Attached and AIX Installed Attention Using the power button on the operator panel or commands at the HMC to power off the system can cause unpredictable results in the data files The next initial program load IPL will also take longer to complete if all applications in all partitions are not stopped before hand The HMC user interface provides a power off function to turn off the power to the system If the system is logically partitioned AIX in each partition may be stopped individually to make repairs If the system power must be turned off all of the logical partitions must be stopped AIX provides hot swap procedures for adapters and devices that support hot swap removal and installation You do not have to shutdown a partition that controls an adapter or device that supports hot swap Individual powe
145. ional devices and cables to the bus ensuring that each one works This service aid works with any valid SCSI bus configuration The SCSI Bus Service Aid transmits a SCSI Inquiry command to a selectable SCSI Address The service aid then waits for a response If no response is received within a defined amount of time the service aid displays a timeout message If an error occurs or a response is received the service aid then displays one of the following messages e The service aid transmitted a SCSI Inquiry Command and received a valid response back without any errors being detected e The service aid transmitted a SCSI Inquiry Command and did not receive any response or error status back e The service aid transmitted a SCSI Inquiry Command and the adapter indicated a SCSI bus error e The service aid transmitted a SCSI Inquiry Command and an adapter error occurred e The service aid transmitted a SCSI Inquiry Command and a check condition occur When the SCSI Bus Service Aid is started a description of the service aid displays Pressing the Enter key displays the Adapter Selection menu Use this menu to enter the address to transmit the SCSI Inquiry Command When the adapter is selected the SCSI Bus Address Selection menu displays Use this menu to enter the address to transmit the SCSI Inquiry Command After the address is selected the SCSI Bus Test Run menu displays Use this menu to transmit the SCSI Inquir
146. ity of spare sectors You can run this task directly from the AIX command line See the following command syntax diag c d deviceName T chkspares System Fault Indicator For a description of the System Fault Indicator task see Fault Indicators on page 6 21 System Identify Indicator For a description of the System Fault Indicator task see Identify and System Attention Indicators on page 6 30 Update Disk Based Diagnostics This service aid allows fixes APARs to be applied This task invokes the SMIT Update Software by Fix APAR task The task allows the input device and APARs to be selected You can install any APAR using this task Update System or Service Processor Flash Attention If the system is running on a logically partitioned system ask the customer or System administrator if a service partition has been designated e If a service partition has been designated ask the customer or system administrator to shut down all of the partitions except the one with service authority The firmware update can then be done using the service aid or the AIX command line in that partition e If aservice partition has not been designated the system must be shut down If the firmware update image is available on backup diskettes the firmware update can then be done from the service processor menus as a privileged user If the firmware update image is in a file on the system reboot the system in a full system partition and use the
147. k of a return heartbeat Operating system surveillance is not enabled by default allowing you to run operating systems that do not support this service processor option For operating system surveillance to work correctly you must set these parameters e Surveillance enable disable e Surveillance interval The maximum time the service processor should wait for a heartbeat from the operating system before timeout e Surveillance delay The length of time to wait from the time the operating system is started to when the first heartbeat is expected Surveillance does not take effect until the next time the operating system is started after the parameters have been set If desired you can initiate surveillance mode immediately from service aids In addition to the previously discussed options another option allows you to select immediate surveillance and rebooting of the system is not necessarily required If operating system surveillance is enabled and system firmware has passed control to the operating system and the service processor does not detect any heartbeats from the operating system the service processor assumes the system is hung and takes action according to the reboot restart policy settings See Service Processor Reboot Restart Recovery on page 3 28 If surveillance is selected from the service processor menus that are only available at bootup surveillance is enabled by default as soon as the system boots From service
148. kette Using the CD ROM Drive Caution A class 1 laser is contained in the device Do not attempt to operate the drive while it is disassembled Do not attempt to open the covers of the drive as it is not serviceable and is replaced as a unit This section describes the features of the 40X SCSI 2 CD ROM drive and provides instructions for handling the drive and CD ROM discs The CD ROM is a half high 5 25 inch 8 bit single ended tray loading drive Its features include the following e SCSI 2 interface supports both synchronous and asynchronous data transfer e High speed data transfer rate of 2100 KB per second 14X at inner diameter and 4800 KB per second 32X at outer diameter due to constant RPM spin rate e High speed synchronous burst rate of 10 MB per second e Average random access time of 90 ms e Loading tray accommodates both 8 cm discs in the horizontal orientation only and 12 cm discs e Reads multi session discs e Reads CD recordable discs e Reads CD RW discs e Supports all major CD ROM formats Mode 1 Mode 2 XA CDDA and audio e Headphone output and line output for audio Front View of CD ROM Drive 1 N Compact Disc Tray Emergency Eject Hole Load Unload Button Status Light Volume Control oa A QN Headphone Jack Using the System 2 13 Understanding the Status Lights The status lights indicate the operational status of the drive The various
149. l N A Backplan 2x e SCSI Activity Operator Green No Activity Port Panel 1x Activity Mode Chassis Green 10 Mbit 100 Mbit Rear 2x Mode Mode Activity Chassis Green No Activity Rear 2x Activity Activity Operator Green No Activity Panel 1x Activity Using the System 2 7 The following illustration shows the Ethernet LED locations on the rear of the PL420R and PL420T o Soo EH o5 oS o oc 5 al Q C Cr zi Edd kj S e TE Gi Ethernet 1 Connector and LED Ethernet 2 Connector and LED Mode LED 10 Mbit Off 100 Mbit On Activity LED On Receiving Information Off Not Receiving Information The following illustration shows the RIO connector LED locations on the rear of the PLA20R and PL420T BE N 2 8 los 5 8 8 8 8 NOs AQ E o e 028 eti o uu o of n 1 0 n S 8 god QU 2 e NES 88 o
150. l lfcall out policy is set to first the service processor stops at the first successful call out to one of the following numbers in the order listed 1 Service Center 2 Customer Administrative Center 3 Pager If call out policy is set to a11 the service processor attempts a call out to all of the following numbers in the order listed 1 Service Center 2 Customer Administrative Center 3 Pager Remote timeout and remote latency are functions of your service provider s catcher computer Either use the defaults or contact your service provider for recommended settings Number of retries is the number of times you want the system to retry calls that failed to complete Using the Service Processor 3 25 Customer Account Setup Menu This menu allows users to enter information that is specific to their account 98 Customer Account Setup Menu Customer Account Number Currently Unassigned Customer RETAIN Login userid Currently Unassigned Customer RETAIN login password Currently Unassigned Return to Previous Menu e Customer Account Number is assigned by your service provider for record keeping and billing If you have an account number enter it Otherwise leave this field unassigned e Customer RETAIN Login User ID and Customer RETAIN Login Password apply to a service function to which your service provider might have access If your service provider does not use RETAIN leave these
151. lag is only applicable when running an option such as identify or remove d Indicates the SCSI device T Specifies the task to run ESCALA PL420T and PL420R User s Guide RAID Hot Plug Devices This task allows the user to identify or remove a RAID device in a system unit that uses a SCSI Enclosure Services SES device The following subtasks are available e Normal e Identify e Remove The Normal subtask is used to return a RAID hot plug device to its normal state This subtask is used after a device has been identified or replaced This subtask lists all channel IDs of the RAID and the status of the devices that are connected A device in its normal state has power and the check light is off The Identify subtask is used to identify the physical location of a device or an empty position in the RAID enclosure This subtask lists all channel IDs of the RAID and the status of the devices that are connected to the RAID enclosure If a device is attached to the selected channel ID the check light on the device will begin to flash If the channel ID does not have a device attached the light associated with the empty position on the enclosure will begin to flash The Remove subtask is used to put the RAID hot plug device in a state where it can be removed or replaced This subtask lists all channel IDs of the RAID adapter that have devices that can be removed Only devices with a status of Failed Spare Warning or Non Existent canbe rem
152. le values are between 1 and 60 days 7 days is the default p Displays or changes the value of the Display Progress Indicators option S Displays all of the diagnostic run time options Display Previous Diagnostic Results 6 16 Note This service aid is not available when you load the diagnostics from a source other than a hard disk drive or a network This service aid allows a service representative to display results from a previous diagnostic session When the Display Previous Diagnostic Results option is selected the user can view up to 25 no trouble found NTF and service request number SRN results This service aid displays Diagnostic Event Log information You can display the Diagnostic Event Log in a short version or a long version The Diagnostic Event Log contains information about events logged by a diagnostic session This service aid displays the information in reverse chronological order This information is not from the AIX operating system error log This information is stored in the var adm ras directory You can run the command from the AIX command line by typing usr lpp diagnostics bin diagrpt o s mmddyy a r Flag Description 0 Displays the last diagnostic results file stored in the letc Ipp diagnostics data directory ESCALA PL420T and PL420R User s Guide s mmddyy Displays all diagnostic result files logged since the date specified a r Displays the long version
153. lect Remove Privileged Access Password View Error Log Use this option to view or clear your system s error log A menu similar to the following displays when you select this option Error Log Date Time Error Code Location Entry 1 01 04 96 12 13 22 25A80011 00 00 Entry 2 no error logged 1 Clear error log avigation keys return to main menu ESC key return to previous screen X eXit System Management Services ype the number of the menu item and press Enter or Select a Navigation key Note The time stamp in his error log is coordinated universal time UTC which is also referred to as Greenwich mean time GMT The operating system error logs have more information available and can time stamp with your local time Using System Management Services 4 3 Setup Remote IPL Initial Program Load This option allows you to enable and set up the remote startup capability of your system or partition You must first specify the network parameters Network Parameters 1 2 3 Ping Test IP Parameters Adapter Parameters ES Navigation keys return to main menu C key return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key _ Selecting IP Parameters displays the following menu IP Parameters 1 Client IP Address 000 000 000 000 2 Server IP
154. lection menu 7 2 ESCALA PL420T and PL420R User s Guide The checkout programs end with either of the following results The Testing Complete menu displays with a message stating No trouble was found The A Problem Was Detected On Time Stamp menu displays with either a service request number SRN or an error code Make a note of any codes displayed on the display or operator panel Step 4 Perform Additional System Verification To perform additional system verification do the following 1 2 Press Enter to return to the Diagnostic Selection menu To check other resources select the resource When you have checked all of the resources you need to check go to Step 5 Stop the Diagnostics on page 7 3 Step 5 Stop the Diagnostics To stop the diagnostics do the following 1 To exit the diagnostics press the F3 key from a defined terminal or press 99 from an undefined terminal If you changed any attributes on your ASCII terminal to run the diagnostics change the settings back to normal This completes the system verification If you received an error code record the code and report it to the service organization If the system passed all the diagnostic tests the verification process is complete and your system is ready to use Running System Verification When Connected to an HMC Run the following procedure only if you are connected to an HMC Step 1 Run Online Diagnostics in Service Mode To
155. ll Go to the problem determination attached terminals documentation for this type of terminal Hardware Problem Determination 8 3 Step 12 8 4 1 If the terminal type has not been defined use the Initialize Terminal option on the Function Selection menu to initialize the operating system environment before you can continue with the diagnostics This is a separate and different operation from selecting the console display 2 Select Diagnostics 3 Press Enter 4 In the following table find the menu or system response you received when you selected Diagnostics Follow the instructions given in the Action column The Diagnostic Mode Selection menu is Select Problem Determination and go to displayed Step 13 on page 8 1 The Missing Resource menu is displayed The New Resource menu is displayed Follow the displayed instructions until either the Diagnostic Mode Selection menu or an SRN is displayed If the Diagnostic Mode Selection menu is displayed select Problem Determination and go to Step 13 on page 8 1 If you get an SRN record it and go to Step 15 on page 8 1 Follow the displayed instructions Note Devices attached to serial ports S1 or S2 do not appear on the New Resource menu Also ISA adapters do not appear unless they have been identified and configured If the Diagnostic Mode Selection menu is displayed select Problem Determination and go to Step 13 on page 8 1 If you get an SRN rec
156. ll the settings that you make except language from the service processor menus can be backed up either for recovering from a fault that may corrupt these settings or for replicating these settings to other servers that include a service processor The service aid Save or Restore Hardware Management Policies can be used to save your settings after initial setup or whenever the settings must be changed for system operation purposes It is strongly recommended that you use this service aid for backing up service processor settings to protect the usefulness of the service processor and the availability of the system Refer to Save or Restore Hardware Management Policies in Chapter 6 Introducing Tasks and Service Aids Menu Inactivity 3 2 The service processor exits menu mode after ten minutes of inactivity and displays a message indicating that it has done so Pressing any key on the virtual terminal window causes the main menu to display ESCALA PL420T and PL420R User s Guide General User Menu The menu options presented to the general user are a subset of the options available to the privileged user The user must know the general access password if one is set to access this menu GENERAL USER MENU 1 Power on System 2 Power off System 3 Read VPD Image from Last System Boot 4 Read Progress Indicators from Last System Boot 5 Read Service Processor Error Logs 6 Read Sy
157. llows you to identify add remove or replace PCI adapters that are hot pluggable The following functions are available under this task e List PCI Hot Plug Slots e Add a PCI Hot Plug Adapter e Replace Remove a PCI Hot Plug Adapter e Identify a PCI Hot Plug Slot e Unconfigure Devices e Configure Devices e Install Configure Devices Added After IPL The List PCI Hot Plug Slots function lists all PCI hot plug slots Empty slots and populated slots are listed Populated slot information includes the connected logical device The slot name consists of the physical location code and the description of the physical characteristics for the slot The Add a PCI Hot Plug Adapter function is used to prepare a slot for the addition of a new adapter The function lists all the empty slots that support hot plug When a slot is selected the visual indicator for the slot blinks at the Identify rate After the slot location is confirmed the visual indicator for the specified PCI slot is set to the Action state This means the power for the PCI slot is off and the new adapter can be plugged in The Replace Remove a PCI Hot Plug Adapter function is used to prepare a slot for adapter exchange The function lists all the PCI slots that support hot plug and are ESCALA PL420T and PL420R User s Guide occupied The list includes the slot s physical location code and the device name of the resource installed in the slot The adapter must be in the Defined
158. m is so equipped and if the user enables this function Menus The service processor menus are password protected Before you can access them you need either the general user password or privileged user password Service processor menus are available on ASCII terminals attached to the serial ports on the system and on terminal emulators On HMC managed systems service processor menus are also available on the HMC interface Bring Up Phase On a system that is powered on to full system partition this phase is entered upon power on and exited upon loading of the operating system On a system that is powered on to partition standby this phase is entered upon power on and exited when the partition manager and hypervisor have been loaded and become fully operational in system memory The end of this phase is indicated by LPAR on the operator panel At this point the server can start multiple logical partitions that would be activated through the HMC interface The bring up phase components are as follows Retry Request Check The service processor checks to see if the previous boot attempt failed If the specified number of failures are detected the service processor displays an error code and places an outgoing call to notify an external party if the user has enabled this option Dial Out The service processor can dial a preprogrammed telephone number in the event of an IPL failure The service processor issues an error repor
159. maintain program synchronization when modem may will echo the commands amp Cl Detect CD amp D2 Respond to DTR often the default amp R1 Ignore RTS CTS oe N Call Out phone number P Paging phone number S Modem speed available to users oe Following are common responses from a wide range of modems 16 15 12 10 5 and 1 are connection responses Add others as required 7 busy 6 no dial tone 4 error 3 no carrier 2 ring 0 OK PROGRAMMING NOTE No blanks between double quote marks condout send AT amp F1QO0TNr Reset modem Select profile 1 ignore ONr or OK r n timeout 2 Ignore modem respons send ATEOTNr Initialize modem Echo OFF expect ONr or OK r n timeout 2 Enable responses Numeric send ATQOVOXOTNr Limit response codes expect ONr timeout 2 Confirm commands successful send ATSO 0Nr Set AutoAnswer OFF expect ONr timeout 2 Confirm command successful send AT amp C1 amp D2 amp R1 r Detect carrier and DTR Ignore RTS expect ONr timeout 2 Confirm command successful done connect send ATDTSNNr Tone dialing command N from Call Home setup Expect a connection response expect l6Xr or I5Nr or l4Nr or I2Nr or TONT or 5Xr or INE busy INE timeout 60 done retry send A Repeat the previous command D 20 ESCALA PL420T and PL420R User s Guide expect FIG ET or TID ET or l4Nr timeout 60
160. mand N from Call Home setup expect 1Nr busy 7Nr timeout 60 Expect a connection response done retry send A Repeat the previous command expect 1Nr busy 7Nr timeout 60 Expect a connection response done disconnect Modem Configurations D 9 condin waitcall page ripo error D 10 delay 2 send delay 2 send A ignore send A THO r EOQ1 r QNr or OKNr timeout 2 ignore O r timeout 1 done send A ignore O r or OKNrNMn timeout 2 send A expect send A expect done ignore expect expect done send A expect delay 2 send delay 2 send A expect done send A ignore send A expect send A expect done expect delay 2 done ESCALA PL420T and PL420R User s Guide T amp F EOEONr T4FO0 Q2Nr TVOXOS0 2 r QNr timeou 2Nr timeou 2Nr timeou 1 r timeou TDSN R r QNr or 3Nr timeout 30 FEY THO r D X QNr or OKNrMn timeout 2 60 QNr timeout 2 amp F EOEONr T FO Q2 r TVOXOS0 0 r QNr or OK r n timeout 2 QNr or OKNrMn timeout 2 QNr timeout 2 Far or VINEY or A r Separate from previous data Assure command mode Allow mode switching delay Set modem switch hook down i e hang up Ignore modem respons Initialize modem Echo OFF Disable respo
161. manual Trademark of Hayes Microcomputer Products Inc C COPYRIGHT International Business Machines Corp 1996 All Rights Reserved Licensed Materials Property of IBM US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp If the modem has configuration switches they should be set to the factory default settings ICDelay 1 DefaultTO 10 CallDelay 120 AT Attention Code Inserts delay in dialing commands Z Reset to factory defaults QO Turn on responses EO Turn echo off Ql Turn off responses vO Use numeric responses S0 0 Automatic answer inhibit Escape to command mod S0 2 Answer on second ring HO Hang up T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands o N Call Out phone number SP Paging phone number S Modem speed available to users oe Following are common responses from a wide range of modems 16 15 12 10 5 and 1 are connection responses Add others as required 7 busy 6 no dial tone 4 error 3 no carrier 2 ring 0 OK PROGRAMMING NOTE No blanks between double quote marks condout send ATZQOTNr Reset to factory defaults ignore O r or OK r n timeout 2 Ignore modem respons send ATEOTNr Initialize modem Echo OFF expect ONr or OK r n timeout 2 Enable responses Numeric send ATQOVOTNr
162. mation about surveillance e Reset Service Processor If this option is selected entering Y causes the service processor to reboot e Reprogram Flash EPROM Menu This option requires a diskette drive to be installed in the system If this option is selected and no diskette drive is present in the system the service processor will indicate Not Supported on the screen This option updates the system EPROMs After entering v to indicate that you want to continue you are prompted to enter the update diskettes Follow the instructions on the screen When the update is complete the service processor reboots All system EPROMs that can be reprogrammed are updated at the same time and are as follows System power control network programming Service processor programming System firmware programming Run Time Abstraction Services e Serial Port Snoop Setup Menu Note This option is disabled in partitioned systems This menu can be used to set up serial port snooping in which the user can configure serial port 1 as a catch all reset device Using the Service Processor 3 7 3 8 From the service processor main menu select option 1 service processor setup menu then select option 8 Serial Port Snoop Setup Menu 1 gt Ly 2 98 SERIAL PORT SNOOP SETUP MENU System reset string Currently Unassigned Snoop Serial Port Currently Unassigned Return to Previous Menu Use the
163. microprocessors with 8 MB of L3 cache per processor card Only a single 1 way card is allowed per server at a time A 3 way configuration is not supported A 1 way to a 2 way upgrade is available by feature conversion A 1 2 GHz to 1 45 GHz POWER4 upgrade is available by feature conversion 1 2 GHz and 1 45 GHz POWER4 processor cards cannot be mixed L3 cache capacity per processor configuration One way configuration 1 L3 chip with an 8 MB memory capacity Two way configuration 2 1 L3 chip with an 8 MB memory capacity Four way configuration 2 2 L3 chips each with 8 MB memory 16 MB memory capacity 1 GB to 32 GB ECC error code correction DDR double data rate SDRAM synchronous dynamic random access memory Memory DIMMs plug into the processor cards 8 DIMM slots per card DIMMs must be populated in quads four DIMMs A memory feature consists of a quad Additional quads can consist of any memory size A system with a single processor card 1 way or 2 way can have a maximum of 16 GB of memory Media Drives Typical system configuration consists of two media bays One of the media bays can be configured with either IDE CD ROM or IDE DVD ROM Media bay 1 can accommodate an IDE CD ROM or IDE DVD ROM Media bay 2 can accommodate a SCSI DVD RAM tape drive or diskette drive Note The SCSI DVD RAM can read CD ROM installation media ESCALA PL420T and PL420R User s Guide The following media drives a
164. monitors the communication link between the managed system and the HMC If the service processor detects that this communication link has been broken it will post an error to the operating system running on the managed system 3 38 ESCALA PL420T and PL420R User s Guide Chapter 4 Using System Management Services Using System Management Services Use the system management services menus to view information about your system or partition and to perform tasks such as setting a password changing the boot list and setting the network parameters Notes 1 On some of the system management services or service processor screens you will see the term LPAH LPAR is equivalent to the term ogically partitioned system or partitioned system 2 In a partitioned system only those devices that are assigned to the partition that is being booted display in the SMS menus In a full system partition all devices in the system display in the SMS menus To start the system management services do the following 1 For a partitioned system use the Hardware Management Console HMC to restart the partition For a full system partition restart the system 2 For a partitioned system watch the virtual terminal window on the HMC For a full system partition watch the firmware console 3 Look for the POST indicators memory keyboard network scsi speaker which appear across the bottom of the screen Press the numeric 1 key after the word
165. n waitcall expect page ripo error D 16 delay 2 send delay 2 send ATHOTNr ignore ONr or OKNr timeout 2 send ATEOQl1Nr ignore O r timeout 1 done send AT amp FQOTNr ignore ONr or OKNrNMn timeout 2 send ATEOTNr expect ONr or OK r n timeout 2 send ATQOVOXOTNr expect ONr timeout 2 send ATSO0 2Nr expect ONr timeout 2 send AT amp Cl amp D2Nr expect ONr timeout 2 done ignore 2Nr timeout 1 expect 2 r timeout 10 Separate from previous data Assure command mode Allow mode switching delay Set modem switch hook down i e hang up Ignore modem respons Initialize modem Echo OFF Disable responses Reset to factory defaults Ignore modem respons Initialize modem Echo OFF Enable responses Numeric Limit response codes Confirm commands successful Set AutoAnswer ON Confirm command successful Detect carrier and DTR Confirm command successful Ignore first ring Pick up second ring or timeout Expect a connection response LoXr or CLONE Or VLAN or 12NXrFT or TO0Vc oor ONY OPTINET timeout 60 done send ATDT N R Nr expect ONr timeout 60 delay 2 send ATHOTNr expect ONr timeout 2 done send AT amp FQOTNr ignore ONr or OKNrNMn timeout 2 send ATEOTNr expect ONr or OK r n timeout 2 send ATQOVOXOTNr exp
166. n the call out policy setup menu These retries result in redundant pages Console Mirroring Console mirroring allows a user on one serial port to monitor the service processor activities on another serial port This can be done on the locally attached HMC virtual terminal window or windows remotely attached through modems Console mirroring is supported on any combination of locally or remotely attached monitors The serial port from which console mirroring is enabled is called the primary port The mirror port is determined when keyboard input is detected from one of the other two serial ports From this point forward the service processor sends information to the active port and the mirror port only Console mirroring ends when the service processor releases control of the serial ports to the system firmware Console mirroring is supported on serial port 1 S1 serial port 2 S2 and serial port 3 S3 Remote attachment through modem is supported on serial port 1 S1 and serial port 2 S2 System Configuration The following describes the configuration for console mirroring e Service processor e Modem connected to one serial port and enabled for incoming calls Using the Service Processor 3 33 e Local HMC virtual terminal window connected to the other serial port This local terminal can be connected directly to your system or connected through another modem Console mirroring can be started by either of the following methods
167. n is compared with the expected result Any mismatch results in an error condition If the processor is in use by the exerciser and is removed as a result of dynamic logical partitioning the exerciser terminates Save or Restore Hardware Management Policies Use this service aid to save or restore the settings from Ring Indicate Power On Policy Surveillance Policy Remote Maintenance Policy and Reboot Policy The following options are available e Save Hardware Management Policies This selection writes all of the settings for the hardware management policies to the following file etc Ipp diagnostics data hmpolicies e Restore Hardware Management Policies This selection restores all of the settings for the hardware management policies from the contents of the following file etc Ipp diagnostics data hmpolicies You can access this service aid directly from the AIX command line by typing usr lpp diagnostics bin uspchrp a 6 34 ESCALA PL420T and PL420R User s Guide SCSI Bus Analyzer This service aid allows you to diagnose a SCSI bus problem in a freelance mode To use this service aid the user should understand how a SCSI bus works Use this service aid when the diagnostics cannot communicate with anything on the SCSI bus and cannot isolate the problem Normally the procedure for finding a problem on the SCSI bus with this service aid is to start with a single device attached ensure that it is working then start adding addit
168. n the system unit s console Step 6 The diagnostics loaded correctly Go to Problem Determination Using the Standalone or Online Diagnostics on page 8 1 Step 7 There is a problem with the keyboard In the following table find the type of keyboard you are using Follow the instructions given in the Action column Keyboard Type 101 key keyboard Identify by the type of Record error code MOKBDO01 and report Enter key used The Enter key is within one the problem to the service organization horizontal row of keys 102 key keyboard Identify by the type of Record error code MOKBD002 and report Enter key used The Enter key extends into the problem to the service organization two horizontal rows of keys Kanji keyboard Identify by the Japanese Record error code MOKBDO003 and report characters the problem to the service organization ASCII terminal keyboard This applies to all Go to the problem determination attached terminals documentation for this type of terminal Hardware Problem Determination 8 9 8 10 ESCALA PL420T and PL420R User s Guide Appendix A Environmental Notices Appendix A Environmental Notices Product Recycling and Disposal Components of the system unit such as structural parts and circuit boards can be recycled where recycling facilities exist Companies are available to disassemble reutilize recycle or dispose of electronic products Contact your account representative for mo
169. n to Previous Menu 3 12 ESCALA PL420T and PL420R User s Guide To select a boot mode select a number and press Enter The item corresponding to the selected number toggles between Disabled to Enabled If a boot mode is Enabled the boot mode selected is performed and the Disabled Enabled selection is reset to Disabled The following describes each boot mode Boot to SMS Menu When this selection is enabled the system boots to the System Management Services SMS Menu Service Mode Boot from Saved List This selection causes the system to perform a service mode boot using the service mode boot list saved in NVRAM If the system boots AIX from the disk drive and AIX diagnostics are loaded on the disk drive AIX boots to the diagnostics menu Using this option to boot the system is the preferred way to run online diagnostics Service Mode Boot from Default List This selection is similar to Service Mode Boot from Saved List except the system boots using the default boot list that is stored in the system firmware This is normally used to try to boot customer diagnostics from the CD ROM drive Using this option to boot the system is the preferred way to run standalone diagnostics Boot to Open Firmware This option should only be used by service personnel to obtain additional debug information When this selection is enabled the system boots to the open firmware prompt Using the Service Processor 3 13 System Information
170. n to Previous Menu Reboot Restart Policy Setup Menu umber of reboot attempts Currently 1 Currently No Enable supplemental restart policy Currently Yes Currently Disabled Reboot is the process of bringing up the system hardware for example from a system reset or power on Restart is activating the operating system after the system hardware is reinitialized Restart must follow a successful reboot Number of reboot attempts If the system fails to successfully complete the boot process it attempts to reboot the number of times specified Entry values equal to or greater than 0 are valid Only successive failed reboot restart attempts are counted Use OS Defined restart policy In a full system partition this allows the service processor to react in the same way that the operating system does to major system faults by reading the setting of the operating system parameter Automatically Restart Reboot After a System Crash This parameter might already be defined depending on the operating system or its version or level If the operating system automatic restart setting is defined it can be set to respond to a major fault by Using the Service Processor 3 11 restarting or by not restarting See your operating system documentation for details on setting up operating system automatic restarts The default value is No Enable supplemental restart policy The default setting is Yes
171. nable responses Numeric send ATQOVOXOTNr Limit response codes expect ONr timeout 2 Confirm commands successful send ATSO 0 r Set AutoAnswer OFF expect ONr timeout 2 Confirm command successful send AT amp C1 amp D2 amp R1 r Detect carrier and DTR Ignore RTS expect ONr timeout 2 Confirm command successful done connect send ATDTSNNr Tone dialing command N from Call Home setup Expect a connection response expect IONE or 1oXr or VIANE o I2Nr or L0Nr or VONT or INr busy 7Xr timeout 60 done Modem Configurations D 17 retry send A Repeat the previous command Expect a connection response expect 16Nr or 15Nr or 14 r or I2Nr or 10Nr or 5Nr or lNr busy 7Nr timeout 60 done disconnect condin waitcall expect delay 2 send delay 2 send ATHOTNr QNr EO0Q1Nr ignore send A ignore O r timeout 1 done send AT amp FOQOTNr ignore ONr send ATEOTNr expect O r send ATQOVOXOTNr expect ONr timeout 2 send ATSO0 2Nr expect ONr timeout 2 send AT amp Cl amp D2 amp R1Nr expect ONr timeout 2 done ignore 2Nr timeout 1 expect 2 r timeout 10 TIGNE or i5Nr or Vann timeout 60 page ripo error D 18 done send ATDT N R Nr expect ONr timeout 60 delay 2 send ATHOTNr expect ONr timeout 2 done send AT amp FOQOTNr
172. nd does not allow you to set the fault indicators to the Fault state Use the following command syntax usr lpp diagnostics bin usysfault s normal l location code Flag Description s normal Sets the Fault Indicator to the normal state l location code Identifies the resource by physical location code When the command is used without the s flag the current state of the indicator is displayed as normal or attention When teh command is used without the I flag the Primary Enclosure resource is used Use the 1 flag only in systems that have more than one fault indicator Note See also the Identify and System Attention Indicators on page 6 30 Some systems that do not support Fault Indicators have a similar System Attention Indicator Fibre Channel RAID Service Aids The Fibre Channel RAID service aids contain the following functions Certify LUN This selection reads and checks each block of data in the logical unit number LUN If excessive errors are encountered the user is notified You can run this task from the AIX command line Use the following fast path command diag T certify Certify Spare Physical Disk This selection allows the user to certify check integrity of the data drives that are designated as spares You can run this task from the AIX command line Use the following fast path command diag T certify Format Physical Disk This selection is used to format a selected disk drive
173. ndows and prompts may display for each resource Read any text and carefully complete any prompts before committing The exercisers start and the Device Status Screen displays The exercisers runs 5 to 10 minutes depending on the number of processors processor speed memory size and I O configuration After choosing the Extended Exercise option additional menus pop up windows and prompts may display for each resource Read any text and carefully fill out any prompts before committing The System Exerciser Main Menu displays From this menu the exercisers can be activated through e Option 1 Short Exercise e Option 2 Extended Exercise e Option x where exercises are exited For information about using other available options see the help text When the task completes any errors that were encountered are displayed for review Finally an Exerciser Complete pop up window displays ESCALA PL420T and PL420R User s Guide To continue press Enter The TASK SELECTION LIST menu displays If miscompare errors were encountered run diagnostics on the resource If the problem is not reported contact your service support structure If any other error were encountered select and run the Error Log Analysis task If Error Log Analysis does not report a problem contact your service support structure Exerciser Commands CMD Use the following commands as needed in the exerciser menus and reports Not all commands are available in ea
174. ng 3 33 enable disable 3 6 customer account setup menu 3 26 D deconfigure memory 3 31 processor 3 31 diaggetrto command 6 16 diagnostic run time change 6 16 display 6 16 diagnostics 7 1 considerations 5 1 considerations diagnostics 7 1 loading 5 6 7 1 loading diagnostics 7 1 online 5 2 concurrent mode 5 3 5 4 5 5 online diagnostics from HMC 7 3 running service mode 5 3 running online 5 3 running from HMC 7 3 service mode 5 2 7 3 standalone 5 5 5 6 considerations 5 6 NIM server 5 5 5 7 stopping diagnostics 7 3 7 4 using 5 1 verification procedure running 7 2 7 4 verification additional 7 3 7 4 verifying hardware 7 1 diagsetrto command 6 16 display diagnostic run time 6 16 display fault indicators 6 21 display identify indicators 6 30 display alter bootlist 6 15 documentation AIX 5 4 E electrical safety iii iv emissions noise A 1 error logs service processor 3 34 6 21 F features system 1 1 architecture bus 1 1 media drives 1 3 memory 1 2 processors 1 2 fibre channel RAID service aids 6 22 firmware 3 30 B 1 level 3 30 B 1 update 3 30 B 1 firmware updates system 3 29 flash SK NET FDDI firmware 6 23 G general user menu 3 3 8 1 Index X 1 identify indicators 6 29 6 30 indicators 6 21 K keyboards using iv 2 10 3 21 L LCD progress indicator log 3 35 LEDs 2 4 component LEDs 2 6 indicator menu
175. ng to shut down your system 1 At the system prompt stop the operating system using the appropriate command for your operating system 2 After the operating system is stopped turn off the system unit 3 Go to Step 7 on page 8 1 This step invokes the online diagnostics in concurrent mode 1 Log in as root user 2 Enter the diag command 3 Wait until the Diagnostic Operating Instructions are displayed or wait for three minutes Are the Diagnostic Operating Instructions displayed without any obvious console display problems NO Do the following to shut down your system 1 At the system prompt stop the operating system using the appropriate command for your operating system 2 After the operating system is stopped turn off the system unit 3 Go to Step 7 on page 8 1 YES Go to Step 10 on page 8 1 This step loads online diagnostics in service mode If you are unable to load the diagnostics go to Step 8 on page 8 1 1 Turn on the power 2 When the keyboard indicator appears press 6 on the directly attached keyboard or 6 on the ASCII terminal keyboard to indicate that diagnostics should be loaded 3 Enter any requested passwords 4 Follow any instructions to select a console Did the Diagnostics Operating Instructions display without any obvious display problem NO Go to Step 8 on page 8 1 YES Go to Step 10 on page 8 1 ESCALA PL420T and PL420R User s Guide Step 8 Starting at the top of the f
176. nses Reset to factory defaults E0 data compression disabled EO0 echo disabled Ignore modem respons Trellis modulation disabled Retrain with adaptive rate Confirm commands successful Numeric response cod AT compatible messages Answer on 2nd ring Confirm commands successful Ignore first ring Pick up second ring or timeout Expect a connection response SN pager call center number commas 6sec wait time to enter paging number SR return number Confirm successful command Wait before hanging up Assure command mode Allow mode switching delay Hang up Confirm successful command Reset to factory defaults E0 data compression disabled EO0 echo disabled Ignore modem respons Trellis modulation disabled Retrain with adaptive rate Confirm successful command Numeric response cod AT compatible messages Auto Answer disabled Confirm commands successful Handle unexpected modem responses or 3 r Sample File modem_z cfg COMPONENT NAME ESPSETUP ENTRY SERVICE PROCESSOR SETUP Z FUNCTIONS Modem configuration file for many early Hayes compatible modems This example uses the ATZ reset command to choose the factory defaults This setup will work for many modems but it is required for early vintage modems which respond to neither the ATZO reset command nor the extended amp commands Refer to your modem
177. nstalling Options in the PLA20R and PL420T located in the PL420R and PL420T Installation Guide 1 Run the system verification procedure see Verifying the Hardware Operation on page 7 1 2 Record the following information before calling for service Machine type and model Server serial number Any error codes that appear in the operator panel display or console Any LEDs that are lit on the operator panel 3 Call for service 4 After the repair action is completed go to Resetting the LEDs on page 2 9 Resetting the LEDs After the repair action is complete do the following 1 Log in as root user 2 At the command line type diag 3 Select Task Selection 4 Select Log Repair Action 5 Select the device that was repaired 6 Press F10 to exit diagnostics If the Attention LED remains on after you have completed the repair action and reset the LEDs call for service support Using the System 2 9 Using the Keyboards There are several keyboards available for the system The keyboards have various keys that enter data and control the cursor location The keyboards can be engraved for the languages of various countries The functions of each keyboard depend on the software used The character sets for the keyboards are contained and explained in the documentation for your operating system Function Keys F zv i E k N Ss L A A pe fF tf ay HE de E d i
178. nywhere e Do not place the drive where any of the following conditions exist High temperature High humidity Excessive dust Excessive vibration or sudden shock Inclined surface Direct sunlight e Do not insert foreign objects into the drive e Do not remove the drive covers or attempt to service the drive yourself Loading a Compact Disc To load a compact disc into the drive do the following 1 Press the Load Unload button to open the tray The tray slides out of the drive 2 Place the compact disc in the tray with the label facing up 3 Press the Load Unload button or gently push in the tray to close the tray Note Be sure that none of the vertical retaining tabs are extended when you use the drive in the horizontal position Opening the Tray Manually The compact disc tray automatically opens when you press the Load Unload button If it does not automatically open follow these steps to force it open manually 1 Shut down and turn off the power to your system 2 Insert the straightened end of a paper clip into the emergency eject hole until you feel some resistance If you are not sure where the emergency eject hole is located see Front View of CD ROM Drive on page 2 13 3 Continue to push in the paper clip while you pull out the tray with your fingernail 4 Pull the tray completely open and remove the disc It is normal for the tray to make a clicking sound while you are pulling it op
179. o an SES Device e Replace Remove a Device Attached to an SES Device Introducing Tasks and Service Aids 6 27 6 28 e Configure Added Replaced Devices The List the SES Devices function lists all the SCSI hot swap slots and their contents Status information about each slot is also available The status information available includes the slot number device name whether the slot is populated and configured and location The Identify a Device Attached to an SES Device function is used to help identify the location of a device attached to an SES device This function lists all the slots that support hot swap that are occupied or empty When a slot is selected for identification the visual indicator for the slot is set to the Identify state The Attach a Device to an SES Device function lists all empty hot swap slots that are available for the insertion of a new device After a slot is selected the power is removed If available the visual indicator for the selected slot is set to the Remove state After the device is added the visual indicator for the selected slot is set to the Normal state and power is restored The Replace Remove a Device Attached to an SES Device function lists all populated hot swap slots that are available for removal or replacement of the devices After a slot is selected the device populating that slot is Unconfigured then the power is removed from that slot If the Unconfigure operation fails it is possible th
180. o isolate the problem When booting from the hard disk or LAN the information can be viewed from the AIX error log using the Hardware Error Report Service Aid In either case the information is analyzed when the sysplanar0 diagnostics are running in Problem Determination Mode Display Microcode Level 6 14 This task is used to display the microcode or firmware levels of currently installed resources When the sysO resource is selected the task displays the levels of both the system firmware and service processor firmware sys0 may not be available in all cases You can display the current level of the microcode on an adapter the system or a device by using the AIX diag command See the following command syntax diag c d device T disp mcode Flag Description ESCALA PL420T and PL420R User s Guide C No console mode d Used to specify a device T Use the disp mcode option to display microcode The AIX Ismcode command serves as a command line interface to the Display Microcode Level task For information on the Ismcode command refer to the AIX Commands Reference manual Display or Change Bootlist This service aid allows the bootlist to be displayed altered or erased The system attempts to perform an IPL from the first device in the list If the device is not a valid IPL device or if the IPL fails the system proceeds in turn to the other devices in the list to attempt an IPL Display or Change Diagnostic Run Time Opti
181. o the diagnostics and the current flash image is not saved After the reboot you can remove the var update_flash_image file When this service aid is run from standalone diagnostics the flash update image file is copied to the file system from diskette or from the NIM server Using a diskette the user must provide the image on backup format diskette because the user does not have access to remote file systems or any other files that are on the system If using the NIM server the microcode image must first be copied onto the NIM server in the usr lib microcode directory pointed to the NIM SPOT from which you plan to have the NIM client boot standalone diagnostics prior to performing the NIM boot of diagnostics Next a NIM check operation must be run on the SPOT containing the microcode image on the NIM server After performing the NIM boot of diagnostics one can use this service aid to update the microcode from the NIM server by choosing the usr lib microcode directory when prompted for the source of the microcode that you want to update If not enough space is available an error is reported stating additional system memory is needed After the file is copied a screen requests confirmation before continuing with the flash update When you continue with the update the system reboots using the reboot u command You may receive aCaution some process es wouldn t die message during the reboot process you can ignore this message The current
182. odem on serial port 2 S2 Enter the name of a modem configuration file to load on either S1 or S2 The modem configuration files are located in the directory usr share modems If a modem file is already loaded it is indicated by Modem file currently loaded Modem file currently loaded on S1 Modem file currently loaded on S2 This is the name of the file that is currently loaded on serial port 1 or serial port 2 Note These settings are only shown when a modem file is loaded for a serial port e Call In Authorized on S1 on off Call In Authorized on S2 on off Call In allows the Service Processor to receive a call from a remote terminal e Call Out Authorized on S1 on off Call Out Authorized on S2 on off Call Out allows the Service Processor to place calls for maintenance e S1 Line Speed S2 Line Speed A list of line speeds is available by using List on the screen e Service Center Phone Number This is the number of the service center computer The service center usually includes a computer that takes calls from systems with call out capability This computer is referred to as the catcher The catcher expects messages in a specific format to which the Service Processor conforms For more information about the format and catcher Introducing Tasks and Service Aids 6 9 computers refer to the README file in the AIX usr samples syscatch directory Contact the service provider for the correct telephone number to enter here
183. odems modem_f cfg as a model that you can modify as follows 1 Find the necessary command in your modem manual Modem Configurations D 3 2 Copy the usr share modems modem_f cfg file to a new file with a different name for example modem fx cfg 3 In the new file modem fx cfg change the line Send ATEOTNr to Send ATcccEOTNr where ccc is the added command as specified in your modem manual as follows Change the third line of each of the following stanzas condout condin ripo 4 Save the changes IBM 7852 400 DIP Switch Settings If you are using a 7852 400 modem to enable service processor communications for proper operation the dual inline package DIP switches must be set according to the following table Switch Position Function 1 Up Force DTR 2 Up Flow Control amp E4 3 Down Result Codes Enabled 4 Down Modem Emulation Disabled 5 Up Auto Answer Enabled 6 Up Maximum Throughput Enabled 7 Up RTS Normal Functions 8 Down Enable Command Mode 9 Down Remote Digital Loopback Test Enabled 10 Up Dial Up Line Enabled 11 Up AT Responses Enabled Extended Responses Disabled 12 Down Asynchronous Operation 13 Up 28 8KB Line Speed 14 Up 15 Up CD and DSR Normal Functions 16 Up 2 Wire Leased Line Enabled Only switches 11 and 12 are changed from the factory default settings D 4 ESCALA PL420T and PL420R User s Guide Xon Xoff Modems Some early modems assume software flow control Xon Xo
184. of the Diagnostic Event Log Displays the short version of the Diagnostic Event Log Display Resource Attributes This task displays the Customized Device Attributes associated with a selected resource This task is similar to running the Isattr E I resource command Display Service Hints This service aid reads and displays the information in the CEREADME file from the diagnostics media This file contains information that is not contained in the publications for this version of the diagnostics The file also contains information about using this particular version of diagnostics Display Software Product Data This task uses SMIT to display information about the installed software and provides the following functions List Installed Software List Applied but Not Committed Software Updates Show Software Installation History Show Fix APAR Installation Status List Fileset Requisites List Fileset Dependents List Files Included in a Fileset List File Owner by Fileset Display System Environmental Sensors This service aid displays the environmental sensor information for the system The information displayed is the sensor name physical location code literal value of the sensor status and the literal value of the sensor reading The sensor status can be any one of the following Normal The sensor reading is within the normal operating range Critical High The sensor reading indicates a serious problem with the dev
185. ogram synchronization when modem may will echo the commands amp Cl Detect CD amp D2 Respond to DTR often the default SN Call Out phone number SP Paging phone number S Modem speed available to users Following are common responses from a wide range of modems 16 15 12 10 5 and 1 are connection responses Add others as required 7 busy 6 no dial tone 4 error 3 no carrier 2 ring 0 OK PROGRAMMING NOTE No blanks between double quote marks condout send AT amp FQOTNr Reset to factory defaults ignore ONr or OKNrNMn timeout 2 Ignore modem respons send ATEOTNr Initialize modem Echo OFF expect ONr or OK r n timeout 2 Enable responses Numeric send ATQOVOXOTNr Limit response codes expect ONr timeout 2 Confirm commands successful send ATSO0 0Nr Set AutoAnswer OFF expect ONr timeout 2 Confirm command successful send AT amp Cl amp D2Nr Detect carrier and DTR expect ONr timeout 2 Confirm command successful done connect send ATDTSNNr Tone dialing command N from Call Home setup Expect a connection response expect LOVE or LON son TANEV or I2Nr or LONE or 5Xr or CINE busy ZNr timeout 60 done retry send A Repeat the previous command Modem Configurations D 15 expect Expect a connection response ULONE or I5Xr on VIANE Of LONE or LTO0Nr or 5Xr or INE pusy INE timeout 60 done disconnect condi
186. ollect SSA adapter and disk drive configuration data or AIX trace information for software debugging The output of the SNAP service aid can be used by field service personnel or it can be put on removable media and transferred to remote locations for more extensive analysis To use the SNAP task select Gather System Information from the task list You can select which components you want to collect information for and where to store the data hard disk or removable media Generic Microcode Download The Generic Microcode Download service aid provides a means of executing a genucode script from a diskette or tape The purpose of this generic script is to load microcode to a supported resource The genucode program should be downloaded onto diskette or tape in tar format while the microcode image itself goes onto another one in restore format Running the Generic Microcode Download task will search for the genucode script on diskette or tape and execute it It will ask for a Genucode media to be inserted into the drive The service aid moves the genucode script file to the tmp directory and runs the program that downloads the microcode to the adapter or device This service aid is supported in both concurrent and standalone modes from disk LAN or loadable media Introducing Tasks and Service Aids 6 25 Hot Plug Task The Hot Plug Task provides software function for those devices that support hot plug or hot swap capability This in
187. ollowing table find your symptom and follow the instructions given in the Action column Symptom Display problem Go to Step 9 on page 8 1 All other symptoms Go to Problem Determination When Unable to Load Diagnostics on page 8 6 Step 9 Find your type of console display in the following table Follow the instructions given in the Action column Console Display Aeon Display Device Go to the problem determination documentation for this display ASCII terminal Go to the problem determination documentation for this type of terminal Step 10 The diagnostics loaded correctly Press Enter Is the Function Selection menu displayed NO Go to Step 11 on page 8 1 YES Go to Step 12 on page 8 1 Step 11 There is a problem with the keyboard Find the type of keyboard you are using in the following table Follow the instructions given in the Action column Keyboard Type Action 101 key keyboard Identify by the type of Record error code MOKBDO01 and report Enter key used The Enter key is within one the problem to the service organization horizontal row of keys 102 key keyboard Identify by the type of Record error code MOKBD002 and report Enter key used The Enter key extends into the problem to the service organization two horizontal rows of keys Kanji keyboard Identify by the Japanese Record error code MOKBDO03 and report characters the problem to the service organization ASCII terminal keyboard This applies to a
188. ons The Display or Change Diagnostic Run Time Options task allows the diagnostic run time options to be set Note The run time options are used only when selecting the Run Diagnostic task The run time options are e Display Diagnostic Mode Selection Menus This option allows the user to turn on or off displaying the DIAGNOSTIC MODE SELECTION MENU the default is on e Run Tests Multiple Times This option allows the user to turn on or off or specify a loop count for diagnostic loop mode the default is off Note This option is only displayed when you run the Online Diagnostics in Service Mode e Include Advanced Diagnostics This option allows the user to turn on or off including the Advanced Diagnostics the default is off e Include Error Log Analysis not available in diagnostics 5 2 0 or later This option allows the user to turn on or off including the Error Log Analysis ELA the default is off e Number of Days Used to Search Error Log This option allows the user to select the number of days for which to search the AIX error log for errors when running the Error Log Analysis The default is seven days but it can be changed from one to sixty days e Display Progress Indicators This option allows the user to turn on or off the progress indicators when running the Diagnostic Applications The progress indicators in a box at the bottom of the screen indicate that the test is being run the default is on
189. oot user authority 2 If you replace the network adapter in the client the network adapter hardware address settings for the client must be updated on the NIM server 3 The Cstate for each standalone diagnostics client on the NIM server should be kept in the diagnostic boot has been enabled state 4 On the client system the NIM server network adapter should be put in the bootlist after the boot disk drive This allows the system to boot in standalone diagnostics from the NIM server if there is a problem booting from the disk drive For information about setting the bootlist see the Multiboot section under SMS in the client system s service guide NIM Server Configuration Refer to the Advanced NIM Configuration Tasks chapter of the AIX Installation Guide and Reference order number SC23 4389 for information on doing the following e Registering a client on the NIM server e Enabling a client to run diagnostics from the NIM server To verify that the client system is registered on the NIM server and the diagnostic boot is enabled run the Isnim a Cstate Z ClientName command from the command line on the NIM server Refer to the following table for system responses Note The ClientName is the name of the system on which you want to run standalone diagnostics System Response name Cstate The client system is registered on the NIM ClientName diagnostic boot has been server and enabled to run diagnostics from CR ES the NIM
190. ord it and go to Step 15 on page 8 1 If you do not get an SRN go to Step 18 on page 8 1 The system does not respond to selecting Go to Step 11 on page 8 1 Diagnostics ESCALA PL420T and PL420R User s Guide Step 13 Step 14 Step 15 Step 16 Did the Diagnostic Selection Menu display NO If Problem Determination was selected from the Diagnostic Mode Selection menu and if a recent error has been logged in the error log the diagnostics automatically begin testing the resource Follow the displayed instructions If the No Trouble Found screen is displayed press Enter If another resource is tested repeat this step If the Diagnostic Selection menu is displayed go to Step 14 on page 8 1 If an SRN is displayed record it and go to Step 15 on page 8 1 YES Go to Step 14 on page 8 1 The All Resources option checks most of the configured adapters and devices Select and run the diagnostic tests on the resources you are having problems with or select the All Resources option to check all of the configured resources Find the response in the following table and follow the instructions given in the Action column Diagnostic Response Action O An SRN is displayed Go to Step 15 on page 8 1 The system hangs Report SRN 109 200 The Testing Complete menu and the No Press Enter and continue with the testing trouble was found message displays and you have not tested all of the resources The T
191. ot been defined you must use the Initialize Terminal option on the Function Selection menu to initialize the operating system environment before you can continue with the diagnostics 3 If you want to do a general checkout with minimal operator action select the Diagnostic Routines option on the Function Selection menu If you want to do a more complete checkout including the use of wrap plugs select the Advanced Diagnostics option on the Function Selection menu The advanced diagnostics are primarily for the service representative the diagnostics may instruct you to install wrap plugs to better isolate a problem 4 Select the System Verification option on the Diagnostic Mode Selection menu 5 f you want to run a general checkout of all installed resources select the All Resource option on the Diagnostic Selection menu If you want to check one particular resource select that resource on the Diagnostic Selection menu The checkout programs end with either of the following results e The Testing Complete menu displays with a message stating No trouble was found e The A Problem Was Detected On Time Stamp menu displays with either a service request number SRN or an error code Make a note of any codes displayed on the display or operator panel Step 3 Perform Additional System Verification To perform additional system verification do the following 1 Press Enter to return to the Diagnostic Selection menu 2 To ch
192. oved A device s status can be changed with the AIX smitty pdam command After a device is selected for removal the check light on the device will begin to flash indicating that you may physically remove that device Standalone Diagnostics has restrictions on using the RAID Hot Plug Manager Devices being used as replacement devices must be exactly the same type of device as the device being replaced e New devices may not be added unless a device of the same FRU part number already exists in the system because the configuration information for the new device is not known after the Standalone Diagnostics are booted You can run this task directly from the command line See the following command syntax diag c d device name gt T identifyRemove 1 lt ChId gt s identifyl remove normal Flags Description C Run the task without displaying menus Only command line prompts are used d Raid adapter device name for example scraidO S Subtask to execute such as identify remove or normal l CHid is the channel number of the RAID adapter and SCSI ID number of the position in the enclosure concatenated together for example 27 for channel 2 device 7 T Task to run Identify Indicators See the Identify and System Attention Indicators on page 6 30 for a description of the Identify Indicators task Introducing Tasks and Service Aids 6 29 Identify and System Attention Indicators Note Prior to Diagno
193. p to a maximum of two for the PL420R The D20 provides additional PCI X slots and disk drive bays for the PL420R Seven hot plug PCI X slots 64 bit 133 MHz 3 3 volt Up to 12 hot pluggable disk drive bays The optional disk backplane consists of two 6 pack disk bays and requires SCSI cables to connect a required Ultra3 SCSI PCI adapter or Ultra3 SCSI RAID adapter in slot 7 to each of the 6 packs or two SCSI adapters one in slot 4 and one in slot 7 of the I O drawer Introducing the System 1 3 Power Supply Up to two power supplies maximum per system the second power supply is for redundant power e AC input type 120 127 V ac 200 240 V ac e Single phase e Frequency 47 Hz 63 Hz Keyboard e Standard 101 key enhanced keyboard e 101 102 or 106 key enhanced keyboard is also available Mouse e Three button Operator Panel e 32 character LED diagnostics display e LEDs for power on attention SCSI activity and LAN activity e Buttons for power on and service processor reset e Pinhole for system reset System Reset Dumps AIX if dump is enabled and reboots Service Processor Reset Resets the service processor into standby mode The service processor reset switch is the pinhole located on the operator panel above the system reset button Input Output Ports e One 25 pin parallel e Keyboard e Mouse e Two Ultra3 SCSI one to internal 4 pack disk drive backplane one to external VHDCI mini 68 pin port
194. partitioned system 2 The information in this chapter regarding the configuring of serial ports and modems attached to those serial ports applies only to the serial ports S1 and S2 on the CEC backplane location U0 1 P1 This information is not applicable to the serial ports or modems attached to those serial ports on the HMC The service processor runs on its own power boundary and continually monitors hardware attributes and the environmental conditions within the system The service processor is controlled by firmware and does not require the operating system to be operational to perform its tasks The service processor menus allow you to configure service processor options as well as enable and disable functions Service processor menus are available using an ASCII terminal or an HMC virtual terminal window when OK is displayed on the operator panel or when the service processor has detected a system problem such as a surveillance failure Service Processor Menus The service processor menus are divided into the following groups e General user menu the user must know the general access password e Privileged user menus the user must know the privileged access password If the system is powered off the service processor menus can be accessed locally or remotely on the following e Serial port 1 S1 e Serial port 2 S2 e HMC Accessing the Service Processor Menus Locally Service processor menus can be accessed
195. perating speed Note There is approximately a 30 second transition period between the time the power button is pressed and the power LED remains on solid no longer blinking 2 2 ESCALA PL420T and PL420R User s Guide c The power LED stays on solid and progress indicators also referred to as checkpoints are visible on the operator panel display 2345 6 7 j Ome Ue ok M Q 9 T 9 8 1 Power On Button 6 Operator Panel Display 2 PowerLED 7 FS1 Front Serial Connector RJ 48 Connector 3 Attention LED 8 Service Processor Reset Switch Pinhole 4 SCSI Port Activity 9 System Reset Button 5 Ethernet Port Activity Starting the System with an HMC Attached Power on the system only after all of the following steps are completed e Connect all I O drawer cables e Connect the base system cables e Connect all PCI cables to supported subsystems e Connect the hardware management console HMC if required e Connect power the system After the required cables are installed and the power cables are connected the HMC user interface provides a power on function to turn on the power to the system If a system operator panel is available the power button on the operator panel can be pushed to initialize the system but the preferred method is to use the HMC if booting logical partitions Progress indicators also referred to as checkpoints are visible on the ope
196. plays details from partition O The progress indicator codes are listed from top latest to bottom oldest This information is not stored in nonvolatile storage If the system is powered off using the power on button on the operator panel this information is retained If the ac power is disconnected from the system this information will be lost For an example refer to LCD Progress Indicator Log on page 3 35 Read Service Processor Error Logs Displays error conditions detected by the service processor Refer to Service Processor Error Logs on page 3 34 for an example of this error log ESCALA PL420T and PL420R User s Guide Read System POST Errors This option should only be used by service personnel to obtain additional debug information Read NVRAM Displays Non Volatile Random Access Memory NVRAM content Read Service Processor Configuration Displays current service processor configuration Processor Configuration Deconfiguration Menu Enable Disable CPU Repeat Gard CPU repeat gard will automatically deconfigure a CPU during a system boot if a processor has failed BIST power on self test caused a machine check or check stop or has reached a threshold of recoverable errors The processor will remain deconfigured until repeat gard is disabled or the processor is replaced The default is enabled For more information see Configuring and Deconfiguring Processors or Memory on page 3 31 Processor Hot Sparing This op
197. priate mode If you answer no the firmware will return to the Select Task menu Using System Management Services 4 9 Select Boot Devices 4 10 Attention In a partitioned system only those devices from which an operating system can be booted that are assigned to the partition that is being booted display on the select boot devices menu In a full system partition devices from which an operating system can be booted display on the Select Boot Devices menu Select this option to view and change the customized boot list which is the sequence of devices read at startup Configure Boot Device Order Select 1st Boot Device Select 2nd Boot Device Select 3rd Boot Device Select 4th Boot Device Select 5th Boot Device Display Current Setting Restore Default Setting YUAN amp 2o ES Navigation keys ESC key return to previous screen X eXit System Management Services return to main menu ype the number of the menu item and press Enter or Select a Navigation key When any of the options 1 5 is selected the Select Device Type screen will be displayed which is similar to the following lect Device Typ Diskette Tape CD DVD IDE Hard Drive Network None List All Devices I oO 01 amp N IS C2 Navigation keys ESC key return to previous screen X eXit System Management Services return to main menu Type the number of the menu item and press
198. pt with the drive This data is used later when the drive is to be overwritten 4 Use you drive as you would normally 5 When the drive is no longer needed and is to be erased run the same version of the Erase Disk selection which was used in step 2 Note Using the same version of the service aid is only critical if any bad blocks were found in step 3 6 Compare the bad blocks which were recorded for the drive in step 3 with those that now appear in the grown defect MAP Note If there are differences between the saved data and the newly obtained data then all sectors on this drive cannot be overwritten The new bad blocks are not overwritten ESCALA PL420T and PL420R User s Guide 7 If the bad block list is the same continue running the service aid to overwrite the disk with the chosen pattern s This task can be run directly from the AIX command line See the command syntax diag c d deviceNam T format s fmtcert eras a read write F Flag Description fmtcert Formats and certifies the disk erase Overwrites the data on the disk Available in no console mode only F Force the disk erasure even if all blocks cannot be erased due to errors accessing the grown defect map Note The Erase Disk option in command line mode uses default values To selectively read or write use the diag command in console mode e Certify Hardfile attached to a PCI SCSI RAID Adapter This selection is used to
199. r 7Nr or 6 r or ANr or 3Nr delay 2 done ESCALA PL420T and PL420R User s Guide Sample File modem_f cfg COMPONENT NAME ESPSETUP ENTRY SERVICE PROCESSOR SETUP F FUNCTIONS Modem configuration file for many recent Hayes compatible modems This example uses the AT amp F reset command to choose the factory defaults This set up is preferred for modems with extended amp commands For early vintage modems setup Z or Z0 is recommended If your modem responds to the extended amp commands and to factory default choices amp Fn setup file FO or Fl is recommended Trademark of Hayes Microcomputer Products Inc C COPYRIGHT International Business Machines Corp 1996 All Rights Reserved Licensed Materials Property of IBM US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp If the modem has configuration switches they should be set to the factory default settings ICDelay 1 DefaultTO 10 CallDelay 120 AT Attention Code A Inserts delay in dialing commands amp F Reset to default profile Q0 Turn on responses EO urn echo off Ql Turn off responses VO Use numeric responses S0 0 Automatic answer inhibit Escape to command mod S0 2 Answer on second ring HO Hang up X0 0 Limit modem response codes T Tone mode When used as T r it is a no op to maintain pr
200. r or 31 r or 28Nr lo9Xr or VESNE or I2Xr or TINE busy TINE retry timeout 60 done send A expect 33Nr or 31 r or 28Nr TINET or VESNE or I2Xr or TINE busy TINE timeout 60 done disconnect condin delay 2 send delay 2 send ATHOTNr ignore ONr or OKNr timeout 2 send ATEOQ1 r ignore O r timeout 1 done send AT amp F amp E2EOTNr ignore ONr or OKNrNMn timeout 2 send AT amp E12 amp El14Nr expect ONr or OK r n timeout 2 send AT amp SF1 amp S0S9 1Nr expect ONr or OK r n timeout 2 send ATV0SO 2Nr expect ONr timeout 2 done waitcall ignore 2Nr timeout 1 page ripo D 8 expect 2Nr timeout 10 Tone dialing command SN from Call Home setup Expect a connection response or 26Nr or 24Xr or 2l Nr O Repeat the previous command Expect a connection response Ot 26Nr or 2A4Xrf or FINE O Separate from previous data Assure command mode Allow mode switching delay Set modem switch hook down i e hang up Ignore modem respons Initialize modem Echo OFF Disable responses Reset to factory defaults Reliable mode Echo off Ignore modem respons Disable pacing Disable data compression Confirm commands successful DSR independent of CD Force DSR on CD respond time 100ms Confirm commands successf
201. r components and fans may be serviced with power on for power systems equipped with redundant power and cooling Check removal and installation procedures before servicing the system If the system is operating in a full system partition under AIX typing the shutdown command causes the system to shut down and power off The F flag shuts down the system without warning system users Check with the system administrator before using this command If you cannot use this method you can power off the system by pressing the power button on the operator panel or the appropriate command at the HMC Using the System 2 1 Stopping the System with an HMC Attached and Linux Installed Attention Using the power button on the operator panel or commands at the HMC to power off the system can cause unpredictable results in the data files The next IPL will also take longer to complete if all applications in all partitions are not stopped before hand The HMC user interface provides a power off function to turn off the power to the system If the system is logically partitioned Linux in each partition may be stopped individually to make repairs If the system power must be turned off all of the logical partitions must be stopped Linux does not provide hot swap procedures for adapter and device removal and installation You must shutdown all partitions and the system power must be turned off to service an adapter or device Individual power components and fan
202. r lpp diagnostics bin uspchrp r Configure Scan Dump Policy Configure Scan Dump Policy allows the user to set or view the scan dump policy scan dump control and size in NVRAM Scan Dump data is a set of chip data that the service processor gathers after a system malfunction It consists of chip scan rings chip trace arrays and Scan COM SCOM registers This data is stored in the scan log partition of the system s Nonvolatile Random Access Memory NVRAM Use this service aid to display and change the following settings for the Scan Dump Policy at run time e Scan Dump Control how often the dump is taken e Scan Dump Size size and content of the dump The Scan Dump Control SDC settings are as follows e As Needed This setting allows the platform firmware to determine whether a scan dump is performed This is the default setting for the dump policy e Always This setting overrides the firmware recommendations and always performs a dump after a system failure The Scan Dump Size SDS settings are as follows e As Requested Dump content is determined by the platform firmware e Minimum Dump content collected provides the minimum debug information enabling the platform to reboot as quickly as possible e Optimum Dump content collected provides a moderate amount of debug information e Complete Dump data provides the most complete error coverage at the expense of reboot speed You can access this service aid
203. r the directly attached keyboard or the ASCII terminal to indicate that a service mode boot should be initiated using the customized service mode boot list 6 Enter any requested password Note If you are unable to load the diagnostics to the point when the DIAGNOSTIC OPERATING INSTRUCTIONS display call your support center for assistance Step 3 Run the Verification Procedure When the Diagnostic Operating Instructions display do the following to run system verification 1 Press Enter 2 If the terminal type has not been defined you must use the Initialize Terminal option on the Function Selection menu to initialize the operating system environment before you can continue with the diagnostics 3 If you want to do a general checkout with minimal operator action select the Diagnostic Routines option on the Function Selection menu If you want to do a more complete checkout including the use of wrap plugs select the Advanced Diagnostics option on the Function Selection menu The advanced diagnostics are primarily for the service representative the diagnostics may instruct you to install wrap plugs to better isolate a problem 4 Select the System Verification option on the Diagnostic Mode Selection menu 5 If you want to run a general checkout of all installed resources select the All Resource option on the Diagnostic Selection menu If you want to check one particular resource select that resource on the Diagnostic Se
204. r you the login prompt ESCALA PL420T and PL420R User s Guide Prevention Strategy The disconnect is caused by the operating system when it initializes the Primary Console The tests listed in Transfer of a Modem Session on page D 6 are conducted with the remote terminal selected as the primary console to manifest the modem s response to DTR Modem Configuration Sample Files transitions e lf a local ASCII terminal or a graphics console is to be a permanent part of your server then make one of them the primary console Your remote terminal will no longer experience the connection loss e lf alocal console is not a permanent part of your server you can still assign either the unused graphics console or the unused serial port as the primary console This gives you the desired seamless connection at your remote terminal e f you choose to use the unused serial port as the primary console some initialization traffic will be sent to any serial device attached to that port As a result that serial device s connection and function could be affected These impacts may make that port unattractive for devices other than a temporary local ASCII terminal Sample File modem_m0 cfg modem mO IBM 7852 400 AT amp F reset command to These must be respectively COMPONENT NAME ESPSETUP ENTRY SERVICE PROCESSOR SETUP FUNCTIONS Modem configuration file specifically for
205. rator panel display if available as the system power is turned on The power LED on the base system stops blinking and stays on indicating the system power is on The base system and I O subsystems are powered on through the system power control network SPCN When power is applied the power LEDs on the base system go from blinking to continuous and the power LEDs on the I O subsystem s come on and stay on This indicates that power levels are satisfactory in the subsystems After the system is powered on all logical partitions will be in a standby or powered on state Each logical partition must then be booted via the HMC All logical partitions that have been booted will be in the running state Using the System 2 3 Reading the Operator Panel Display The operator panel display is used to e Track the progress of the system unit self tests and configuration program e Display codes when the operating system comes to an abnormal end e Display system messages Operator Panel 12345 6 7 d Om 3 LOK v Qe e 9 8 1 Power On Button 6 Operator Panel Display 2 Power On LED 7 FS1 Front Serial Connector RJ 48 Connector 3 Attention LED 8 Service Processor Reset Switch Pinhole 4 SCSI Port Activity 9 System Reset Button 5 Ethernet Port Activity Power On Button Turns the system power on and off Power On LED Blinking When connected to the power source system i
206. re available for the PL420R and PL420T Diskette drive DVD RAM drive 4 7 GB capacity 650 MB IDE 48x CD ROM drive 4 7 GB IDE 16x 48x DVD ROM drive 8 mm 60 150 GB tape drive 4 mm 20 40 GB tape drive Hot Pluggable Disk Drives Four hot plug disk drive bays 18 2 GB to 587 2 GB of disk storage The following disk drive sizes and speeds are available 18 2 GB Ultra3 10K RPM 1 inch 36 4 GB Ultra3 10K RPM 1 inch 73 4 GB Ultra3 10K RPM 1 inch 146 8 GB Ultra3 10K RPM 1 inch 36 4 GB Ultra3 15K RPM 1 inch 73 4 GB Ultra3 15K RPM 1 inch PCI X Slots and Integrated Adapters The following devices are included in the PLA20R and PL420T Six hot plug PCI X slots 64 bit 133 MHz 3 3 volt Integrated ports Two 10 100 Ethernet IEEE 802 3 compliant Two Ultra3 SCSI one external Ultra3 SCSI with VHDCI 4 mini 68 pin port and one internal Ultra3 SCSI disk drive backplane VHDCI may require a mini 68 pin connector or FC 2118 mini 68 pin to 68 pin 0 3 meter cable as an additional feature One SCSI SE for media drives Three serial Serial port 1 S1 has two physical connectors one RJ 48 connector located in front on the operator panel and a 9 pin D shell connector located on the rear of the chassis The use of the front port disables the rear S1 port One parallel the parallel port is not accessible when in partitioned mode Keyboard and mouse l O Expansion Drawer Expansion is provided by adding additional D20 I O drawers u
207. re information This system unit contains parts such as circuit boards cables electromagnetic compatibility gaskets and connectors which may contain lead and copper beryllium alloys that require special handling and disposal at end of life Before this unit is disposed these materials must be removed and recycled or discarded according to applicable regulations This book contains specific information on each battery type where applicable This product may contain a sealed lead acid nickel cadmium nickel metal hydride lithium or lithium ion battery Consult your user manual or service manual for specific battery information The battery must be recycled or disposed of properly Recycling facilities may not be available in your area For information on disposal of batteries contact your local waste disposal facility Acoustical Noise Emissions The equivalent continuous A weighted sound pressure level at workstations emission sound pressure level at the 1 meter bystander positions does not exceed 70 dB A Environmental Notices A 1 Declared Acoustical Noise Emissions Product Declared A Weighted Sound Declared A Weighted Sound Configuration Power Level LWAd B Pressure Level lt LpAm gt dB at 1 meter Bystander Position mni ig opening Tsing 6E4 Deskside 6C4 Rack Drawer LWAd is the declared upper limit sound power level for a random sample of machines 1B 10dB LpAm js the mean value of the A weig
208. requires that all activity on the partition running the AIX operating system be stopped so that the online diagnostics have most of the resources available to check All of the system resources except the SCSI adapters memory processor and the disk drive used for paging can be checked Error log analysis is done in maintenance mode when you select Problem Determination on the DIAGNOSTIC MODE SELECTION menu Use the shutdown m command to stop all activity on the AIX operating system and put the AIX operating system into maintenance mode The diag command is then used to invoke the diagnostic controller so you can run the diagnostics After the diagnostic controller is loaded follow the normal diagnostic instructions ESCALA PL420T and PL420R User s Guide Running the Online Diagnostics in Maintenance Mode To run the online diagnostics in maintenance mode do the following 1 Stop all programs running on the partition except the AIX operating system if help is needed see the system operator Log in to the AIX operating system as root user or use CE Login 3 Type the shutdown m command When a message indicates the system is in maintenance mode enter the diag command Note It might be necessary to set TERM type again When DIAGNOSTIC OPERATING INSTRUCTIONS screen displays follow the displayed instructions to check out the desired resources When testing is complete press the F3 key to return to DIAGNOST
209. rive Not all models of SCSD tape drive are supported The service aid provides the following options e Display time since a tape drive was last cleaned The time since the drive was last cleaned displays on the screen as well as a message regarding whether the drive is recommended to be cleaned e Copy a tape drive s trace table The trace table of the tape drive is written to diskettes or a file The diskettes must be formatted for DOS Writing the trace table may require several diskettes The actual number of diskettes is determined by the size of the trace table Label the diskettes as follows TRACE x DAT where x is a sequential diskette number The complete trace table consists of the sequential concatenation of all the diskette data files When the trace table is written to a disk file the service aid prompts for a file name The default name is tmp TRACE x where x is the AIX name of the SCSD tape drive being tested e Display or copy a tape drive s log sense information The service aid provides options to display the log sense information to the screen to copy it to a DOS formatted diskette or to copy it to a file The file name LOGSENSE DAT is used when the log sense data is written to the diskette The service aid prompts for a file name when you have selected that the log sense data is to be copied to a file This service aid can be run directly from the AIX command line See the following command syntax path is usr
210. rs the service processor This monitoring is accomplished by periodic samplings called heartbeats Surveillance is available during the following phases e System firmware bringup automatic e Operating system runtime optional Note Operating system surveillance is disabled in partitioned systems Using the Service Processor 3 31 System Firmware Surveillance System firmware surveillance is automatically enabled during system power on It cannot be disabled by the user and the surveillance interval and surveillance delay cannot be changed by the user If the service processor detects no heartbeats during system IPL for a set period of time it cycles the system power to attempt a reboot The maximum number of retries is set from the service processor menus If the fail condition persists the service processor leaves the machine powered on logs an error and displays menus to the user If Call out is enabled the service processor calls to report the failure and displays the operating system surveillance failure code on the operator panel Operating System Surveillance 3 32 Note Operating system surveillance is disabled on partitioned systems Operating system surveillance provides the service processor with a means to detect hang conditions as well as hardware or software failures while the operating system is running It also provides the operating system with a means to detect a service processor failure caused by the lac
211. rtitioned systems Serial Port Selection Menu 1 Serial Port 1 Call Out Currently Disabled NOT supported in LPAR mode 2 Serial Port 2 Call Out Currently Disabled NOT supported in LPAR mode 3 Serial Port 1 Call In Currently Disabled 4 Serial Port 2 Call In Currently Disabled 98 Return to Previous Menu Call in and ring indicate power on cannot be enabled at the same time If ring indicate power on is already enabled and you try to enable call in a message prompts you for confirmation Refer to the message displayed on the screen Serial Port Speed Setup Menu This menu allows you to set serial port speed to enhance terminal performance or to accommodate modem capabilities Serial Port Speed Setup Menu 1 Serial Port 1 Speed Currently 9600 2 Serial Port 2 Speed Currently 9600 98 Return to Previous Menu 0 A serial port speed of 9600 baud or higher is recommended The following are valid serial port speeds 50 600 4800 75 1200 7200 110 1800 9600 134 2000 19200 150 2400 38000 300 3600 57600 115200 Using the Service Processor 3 23 Telephone Number Setup Menu 3 24 Note Use this menu to set or change the telephone numbers for reporting a system failure These menus are available however the function of calling out to report a system failure is normally handled by the Service Focal Point application running on the HMC Telephone Number Set
212. ructions display without any obvious display problem NO Go to Step 8 on page 8 1 YES Go to Step 10 on page 8 1 The diagnostics did not find a hardware problem If you still have a problem contact your software support center Problem Determination When Unable to Load Diagnostics Use this procedure to obtain an error code Service personnel use the error code to determine which field replaceable units FRUs are needed to restore the system to correct operation Step 1 Considerations before Running This Procedure Step 2 Step 3 8 6 e The diagnostics can use a display connected to the video port or an ASCII terminal attached to a serial port e Go to Step 2 on page 8 6 Are the online diagnostics installed on this system NO Go to Step 4 on page 8 7 YES Go to Step 3 on page 8 6 This step attempts to load online diagnostics in service mode 1 Turn off the power 2 Turn on the power 3 If the keyboard indicator displays press 6 on the directly attached or ASCII keyboard to indicate that diagnostics are to be loaded 4 Enter any requested passwords 5 Follow any instructions to select a console 6 Wait until the diagnostics load or the system appears to stop Did the diagnostics load NO Go to Step 5 on page 8 7 YES Go to Step 6 on page 8 9 ESCALA PL420T and PL420R User s Guide Step 4 Step 5 This step loads the standalone diagnostics 1 Turn off the power 2 Turn on the power 3 In
213. s etc microcode l Level of microcode to install The default is the latest Force the installation even if the current level of microcode is not on the source 6 20 ESCALA PL420T and PL420R User s Guide Download Microcode to DVD RAM Attached to a PCI SCSI Adapter See the following command syntax for a DVD RAM attached to a PCI SCSI Adapter diag c d cdX T download s etc microcode diskette 1 latest previous f Flag Description c No console mode Run without user interaction cdX Device selected for example cdO S Source of the new microcode The default is etc microcode l Level of microcode image to be installed Latest in default Install the microcode on the device even if the current level is unavailable on the source Download Microcode to Disk Attached to PCI SCSI Adapter See following command syntax for a disk drive attached to a PCI SCSI adapter diag c d hdiskX T o download s etc microcode diskette 7 1 latest previous f Flag Description C No console mode Run without user interaction d hdiskX Selected device for example hdiskO T download Download microcode task S Source of the new microcode The default is etc microcode l Level of microcode image to be installed Latest in default f Install the microcode on the device even if the current level is unavailable on the source Download Microcode to Other Devices See the following
214. s service aid a menu asks you to select the type of diskette being verified The program then reads all of the ID and data fields on the diskette one time and displays the total number of bad sectors found Certify DVD RAM media This selection reads all of the ID and data fields It checks for bad data and counts all errors encountered If an unrecovered error occurs or recovered errors exceed the threshold value the data on the media should be transferred to other media and the original media should be discarded The Certify service aid will display the following information Capacity in bytes Number of Data Errors Not Recovered Number of Equipment Check Errors Number of Recovered Errors If the drive is reset during a certify operation the operation is restarted If the drive is reset again the certify operation is terminated and the user is asked to run diagnostics on the drive This task can be run directly from the AIX command line See the following command syntax diag c d T certify Flag Description c No console mode d Specifies a device T Specifies the certify task Certify Hardfile Attached to a Non RAID SCSI Adapter This selection reads all of the ID and data fields It checks for bad data and counts all errors encountered If there are unrecovered data errors that do not exceed the threshold value the hard file must be formatted and certified If the unrecovered data errors recovered dat
215. s again Online Diagnostics Modes of Operation Notes 1 When running online diagnostics on a partition in a partitioned system diagnostics can be run only on resources that are allocated to that partition 2 Online diagnostics can only be run in a partition with AIX installed The online diagnostics can be run in the following modes e Service Mode e Concurrent Mode e Maintenance Mode Service Mode 5 2 Service mode provides the most complete checkout of the system resources This mode also requires that no other programs be running on the partition or on a full system partition All partition on a full system partition resources except the SCSI adapter and the disk drives used for paging can be tested However note that the memory and processor are only tested during POST and the results of the POST tests are reported by diagnostics ESCALA PL420T and PL420R User s Guide Error log analysis is done in service mode when you select Problem Determination on the DIAGNOSTIC MODE SELECTION menu Running Online Diagnostics with an HMC Attached to the System Consider the following when you run the online diagnostics from a server or a disk e The diagnostics cannot be loaded and run from a disk until the AIX operating system has been installed and configured e The diagnostics cannot be loaded on a system client from a server if that system is not set up to boot from a server over a network When the system is set up to boot
216. s and automatic error log analysis You can select a hardware resource to be tested once a day at a user specified time Hardware errors logged against a resource can also be monitored by enabling automatic error log analysis This allows error log analysis to be performed every time a hardware error is put into the error log If a problem is detected a message is posted to the system console and either sent to the Service Focal Point when there is an attached HMC or a mail message to the users belonging to the system group containing information about the failure such as the service request number The service aid provides the following functions e Add or delete a resource to the periodic test list e Modify the time to test a resource e Display the periodic test list e Modify the error notification mailing list e Disable or enable automatic error log analysis PCI RAID Physical Disk Identify For a description of the PCI RAID Physical Disk Identify task see SCSI RAID Physical Disk Status and Vital Product Data on page 6 35 Process Supplemental Media Process Supplemental Media contains all the necessary diagnostic programs and files required to test a particular resource The supplemental media is normally released and shipped with the resource as indicated on the diskette label Diagnostic Supplemental Media must be used when the device support has not been incorporated into the latest diagnostic CD ROM This task processes the
217. s in standby mode Solid When power button has been pressed Note There is approximately a 30 second transition period from the time the power button is pressed until the power LED goes from blinking to on solid During the transition period you may observe the blinking intervals accelerate Component Name Component Description Attention LED Normal State LED is off Ethernet Port Activity Normal State LED is on when there is Ethernet activity Operator Panel Display Displays current status of system startup or diagnostic information in the event of a hardware problem Front Serial Connector FS1 Serial port uses RJ 48 connector Use to plug in external devices at the front of the system unit Service Processor Reset Service personnel use Switch Pinhole System Reset Button Resets the system SCSI Port Activity Normal State LED is on when there is SCSI activity 2 4 ESCALA PL420T and PL420R User s Guide System Attention LED The system attention LED on the operator panel is turned on when an entry is made in the service processor error log that gets transmitted to the system level error logs the AIX error log and the service action event log in service focal point When the attention light comes on examine these error logs to see if user intervention is required If a hardware problem is indicated call service support If no intervention is required the System attention LED can be turned o
218. s may be serviced with power on for power systems equipped with redundant power and cooling Check removal and installation procedures before servicing this system If the system is operating in a full system partition under Linux typing the shutdown now h command causes the system to shut down and power off Check with the system administrator before using this command If you cannot use this method you can power off the system by pressing the power button on the operator panel or the appropriate command at the HMC Starting the System without an HMC Attached Power on the system only after all of the following steps are completed e Connect all I O drawer cables e Connect the base system cables e Connect all PCI cables to supported subsystems e Connect the hardware management console HMC if required e Connect power the system To power on the system perform the following steps in sequence 1 Open any system or rack doors necessary to allow the operator panel to be observed 2 Connect the power source to the system unit Before you press the power button on your operator panel observe the following The power LED is slowly blinking AnokK promptis visible in the operator panel display 3 Press the power on button on the operator panel After pressing the power button located on the operator panel observe the following a The power LED begins to blink visibly faster b The system cooling fans are activated and accelerate to o
219. s possible to allow the complete analysis of hardware and software errors 4 Minimum The dump will include the smallest amount of information possible a minimum number of hardware scan log rings Using the Service Processor 3 9 The complete dump will take the longest time to finish it may take as long as 1 5 hours ona fully configured system Option 3 Immediate Dump can only be used when the system is in the standby state with power on It is used to dump the system data after a checkstop or machine check occurs when the system firmware is running or when the operating system is booting or running The scan log dump content can also be set from the Tasks menu in the AIX diagnostic service aids If a valid dump file already exists the dump control code will stop because the contents of the prior dump must be protected System Power Control Menu 3 10 This menu is used to set power control options Other menus that control boot options are available from this menu 98 99 SYSTEM POWER CONTROL MENU Enable Disable Unattended Start Mode Currently Enabled Ring Indicate Power On Menu Reboot Restart Policy Setup Menu Power On System Power Off System Enable Disable Fast System Boot Currently Fast Boot Boot Mode Menu Return to Previous Menu Exit from Menus e Enable Disable Unattended Start Mode Use this option to instruct the service processor to restore the
220. sequent reboots until it is replaced or memory repeat gard is disabled The repeat gard function also provides the user with the option of manually deconfiguring a processor or memory DIMM or re enabling a previously deconfigured processor or memory DIMM For information about configuring or deconfiguring a processor see the Processor Configuration Deconfiguration Menu on page PCDM on page 3 15 For information on configuring or deconfiguring a memory DIMM see the Memory Configuration Deconfiguration Menu on page MCDM on page 3 16 Both of these menus are submenus under the System Information Menu You can enable or disable CPU Repeat Gard or Memory Repeat Gard using the Processor Configuration Deconfiguration Menu Run Time CPU Deconfiguration CPU Repeat Gard L1 instruction cache recoverable errors L1 data cache correctable errors and L2 cache correctable errors are monitored by the processor runtime diagnostics PRD code running in the service processor When a predefined error threshold is met an error log with warning severity and threshold exceeded status is returned to AIX At the same time PRD marks the CPU for deconfiguration at the next boot AIX will attempt to migrate all resources associated with that processor to another processor and then stop the defective processor Service Processor System Monitoring Surveillance Surveillance is a function in which the service processor monitors the system and the system monito
221. sert the diagnostic CD ROM into the CD ROM drive 4 If the keyboard indicator displays press 5 on the directly attached or ASCII keyboard to indicate that diagnostics are to be loaded 5 Enter any requested passwords 6 Follow any instructions to select a console 7 Wait until the diagnostics load or the system appears to stop Did the diagnostics load NO Go to Step 5 on page 8 7 YES Go to Step 6 on page 8 9 Starting at the top of the following table find your symptom and follow the instructions given in the Action column The power LED does not come on or Check the power cable to the outlet Check comes on and does not stay on the circuit breakers and check for power at the outlet Ensure that the room temperature is within 60 90 F If you do not find a problem record error code MOPS0000 and report the problem to the service organization The system appears to be stopped and no Processor POST failure Report error code beep was heard from the system unit MOCPUOOO The system appears to be stopped and no No good memory could be found Report beep was heard from the system unit E122 error code MOMEMOOO E123 or E124 is displayed on the operator panel display The system appears to be stopped A beep No good memory could be found Report was heard from the system unit error code MOMEMOO 1 The diagnostics are loaded and there was Record error code MOSPKO001 no beep heard from the system unit
222. set command to choose the factory defaults Le Trademark of Hayes Microcomputer Products ICDelay US Government Users Restricted Rights Use disclosure restricted by GSA ADP Schedule Contract with IBM Corp If the modem has configuration switches factory default settings 1 DefaultTO 10 CallDelay 120 o oe M 16 15 7 busy condout connect expect timeout retry expect timeout AT Attention Code This setup is recommended for modems that will respond to the ATZO command and which do not respond to the extended amp co mmands Refer to your modem Inc C COPYRIGHT International Business Machines Corp 1996 All Rights Reserved Licensed Materials Property of IBM duplication or they should be set to the Inserts delay in dialing commands ZO Reset Restore Profile 0 QO Turn on responses EO Turn echo off Ql Turn off responses vO Use numeric responses S0 0 Automatic answer inhibit Escape to command mod S0 2 Answer on second ring HO Hang up X0 0 Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands N Call Out phone number P Paging phone S odem speed available to users number Following are common responses from a wide range of modems 12 10 5 and 1 are connection responses Add others as required 6 no dial PROGRAMMING NO
223. share modem md1 cfg as models to help you create a file for your particular modem See Customizing the Modem Configuration Files on page D 3 for more information Go to step 7 on page D 2 If No go to step 6 on page D 2 Does your modem respond to AT amp F reset command Or AT amp F nreset commands where n can be 0 1 and so on If AT amp F configuration file modem f cfg is recommended If AT amp F n configuration file modem fO0 cfg or modem f1 cfg is recommended depending on which provides the hardware flow control profile You have completed selection of the configuration file If your modem configuration selection is not available in the Service Processor Modem Configuration Menu you must access it through the Configure Remote Maintenance Policy Service Aid ESCALA PL420T and PL420R User s Guide If you find it necessary to adjust any of these configuration files use the manual provided with your modem to accomplish that task It is recommended you select settings that enable hardware flow control and respond to DTR Note Some older modems do not respond to the X0 or amp R1 commands Edit out these commands from the modem configuration file if yours is such a modem See your modem manual for more information Some modems such as the IBM 7857 017 are not designed for the paging function Although they can be used for paging they return an error message when they do not get the expected response from another
224. sical location code When this command is used without the flag the Primary Enclosure resource is used Use the 1 flag only in systems that have more than one Identify and System attention indicator When this command is used without s flag the current state of the identify indicator is displayed For more information on the tasks see Introducing Tasks and Service Aids on page 6 1 Local Area Network Analyzer This selection is used to exercise the LAN communications adapters Token Ring Ethernet and FDDI Fiber Distributed Data Interface The following services are available e Connectivity testing between two network stations Data is transferred between the two stations requiring the user to provide the Internet addresses of both stations e Monitoring ring Token Ring only The ring is monitored for a specified period of time Soft and hard errors are analyzed Log Repair Action The Log Repair Action task logs a repair action in the AIX Error Log A Repair Action log indicates that a FRU has been replaced and error log analysis should not be done for any errors logged before the repair action The Log Repair Action task lists all resources 6 30 ESCALA PL420T and PL420R User s Guide Replaced resources can be selected from the list and when commit F7 key is selected a repair action is logged for each selected resource Periodic Diagnostics This selection provides a tool for configuring periodic diagnostic
225. sors available to AIX run the following command on the AIX command line bindprocessor q Note The number of processor available to Linux can be determined by issuing the following command on the Linux command line cat proc cpuinfo grep POWER Memory Configuration Deconfiguration Menu Enable Disable Memory Repeat Gard Memory repeat gard will automatically deconfigure a quad of memory during a system boot if a memory DIMM has failed BIST power on self test caused a machine check or check stop or has reached a threshold of recoverable errors The quad will remain deconfigured until repeat gard is disabled or the memory is replaced The default is enabled For more information see Configuring and Deconfiguring Processors or Memory on page 3 31 Runtime Recoverable Error Repeat Gard The runtime recoverable error repeat gard flag controls the deallocation of the memory if a recoverable error occurs during runtime If a recoverable memory error occurs and runtime recoverable error repeat gard is disabled the system will continue running with no change in the memory configuration If a recoverable memory error occurs and runtime recoverable error repeat gard is enabled the memory quad in which the error occurred will be garded out taken offline The default is disabled ESCALA PL420T and PL420R User s Guide These menus allow the user to change the system memory configuration If it is necessary to take one of the memor
226. sr lpp diagnostics bin uesensor 1 a usr lpp diagnostics bin uesensor t token i index v Flag Description l List the sensors and their values in a text format a List the sensors and their values in a numerical format For each sensor the numerical values are displayed as token index status measured value location code t token Specifies the sensor token to query i index Specifies the sensor index to query V Indicates to return the sensor measured value The sensor status is returned by default The following are examples from this command 1 Display a list of the environmental sensors usr lpp diagnostics bin uesensor 1 Sensor Fan Speed Status Normal Value 2436 RPM Location Code F1 Sensor Power Supply Status Normal Value Present and operational Location Code V1 Sensor Power Supply Status Critical low Value Present and not operational Location Code V2 2 Display a list of the environmental sensors in a numerical list usr lpp diagnostics bin uesensor a 3 0 11 87 P1 9001 0 11 2345 F1 9004 0 11 2 V1 9004 1 92 V2 3 Return the status of sensor 9004 index 1 usr lpp diagnostics bin uesensor t 9004 i 1 9 6 18 ESCALA PL420T and PL420R User s Guide 4 Return the value of sensor 9004 index 1 usr 1pp diagnostics bin uesensor t 9004 i 1 v 2 Display Test Patterns This service aid provides a means of adjusting system display units by providing test patterns that
227. state before it can be prepared for hot plug removal When a slot is selected the visual indicator for the slot is set to the Identify state After the slot location is confirmed the visual indicator for the specified PCI slot is set to the Action state This means the power for the PCI slot is off and the adapter can be removed or replaced The Identify a PCI Hot Plug Slot function is used to help identify the location of a PCI hot plug adapter The function lists all the PCI slots that are occupied or empty and support hot plug When a slot is selected for identification the visual indicator for the slot is set to the Identify state The Unconfigure Devices function attempts to put the selected device in the PCI hot plug slot into the Defined state This action must be done before any attempted hot plug function If the unconfigure function fails it is possible that the device is still in use by another application In this case the customer or system administrator must be notified to quiesce the device The Configure Devices function allows a newly added adapter to be configured into the system for use This function should also be done when a new adapter is added to the system The Install Configure Devices Added After IPL function attempts to install the necessary software packages for any newly added devices The software installation media or packages are required for this function Standalone Diagnostics has restrictions on using
228. stem POST Errors 99 Exit from Menus 0 Power on System Allows the user to start the system using the current virtual terminal window as the active console Power off System This option is not available on this system Read VPD Image from Last System Boot Displays manufacturer vital product data such as serial numbers part numbers and so on that were stored from the system boot prior to the one in progress now for the entire system Read Progress Indicators from Last System Boot Displays a number of the boot progress indicators which may include service processor checkpoints IPL checkpoints or AIX configuration codes from the previous system boot This information can be useful in diagnosing system faults Note If you are running one or more logical partitions enter the partition ID 0 15 to display progress indicators for that partition since the last system boot If your system is running in Full System Partition mode this option automatically displays details from partition O The progress indicator codes are listed from top latest to bottom oldest This information is not stored in nonvolatile storage If the system is powered off using the power on button on the operator panel this information is retained If the ac power is disconnected from the system this information will be lost For an example refer to LCD Progress Indicator Log on page 3 35 Read Service Processor Error Logs Displays the ser
229. stem will have some built in terminal emulators You may also have a commercially available terminal emulation It is important that the local and host computers select the same or compatible terminal emulators so that the key assignments and responses match ensuring successful communications and control For best formatting choose line wrap in your terminal emulator setup Recovery Procedures Situations such as line noises and power surges can sometimes cause your modem to enter an undefined state When it is being used for dial in dial out or ring indicate power on your modem is initialized each time one of these actions is expected If one of these environmental conditions occur after your modem has been initialized it might be necessary to recover your modem to a known state If your modem communicates correctly with remote users it is probably in control It may be wise to occasionally change some of the functional settings and then change them back just for the sense of security that the modem is communicating and to ensure it has been initialized recently If your system is particularly difficult to access physically another strategy is to protect it with an Uninterruptible Power Source UPS and a phone line surge protector In case recovery becomes necessary shut down your system using established procedures Disconnect the power cable and press the power button to drain capacitance while power is disconnected Disconnect
230. stics version 5 1 0 35 this task may also have been known as the System Identify Indicator or Identify Indicators task This task is used to display or set the Identify Indicators and the single system attention indicator on the systems that support this function Some systems may support the Identify Indicators or the Attention Indicators The Identify Indicator is used to help physically identify the system in a large equipment room The Attention Indicator is used to help physically identify a system with a fault in a large equipment room When a fault has been detected on a system that supports the Attention Indicator the Indicator is set to an Attention condition After the failing system has been identified and the problem fixed the Attention Indicator changes back to normal This should be done by the Log Repair Action Task Note It is important to run the Log Repair Action function This action keeps the Fault Indicator from going back to the Fault state due to a previous error in the error log that has already been serviced For additional information concerning the use of this indicator refer to the service guide This task can also be run directly from the command line by typing usr lpp diagnostics bin usysident s normal identify 1 location code Flag Description s normal identify Sets the state of the System Identify Indicator to either normal or identify l location code Identifies the resource by phy
231. swords After any requested passwords have been entered the system attempts to boot from the first device of each type found on the list If no bootable image is found on the first device of each type on the list the system does not search through the other devices of that type for a bootable image instead it polls the first device of the next type If all types of devices in the boot list have been polled without finding a bootable image the system restarts This action gives the user the opportunity to start the System Management Services by pressing the number 1 key on a directly attached keyboard or the number 1 on an ASCII terminal before the system attempts to boot again Using the Online and Standalone Diagnostics 5 9 5 10 ESCALA PL420T and PL420R User s Guide Chapter 6 Introducing Tasks and Service Aids Introducing Tasks and Service Aids The AIX Diagnostic Package contains programs that are called Tasks Tasks can be thought of as performing a specific function on a resource for example running diagnostics or performing a service aid on a resource Notes 1 Many of these programs work on all system model architectures Some programs are only accessible from Online Diagnostics in Service or Concurrent mode while others might be accessible only from Standalone Diagnostics 2 If the system is running on a logically partitioned system the following tasks can be executed only in a partition with service authority
232. system is rebooted with the new configuration 2 If the NVRAM has been cleared the default performance mode and the current performance mode will indicate uninitialized If you want to override the default setting a brief description of each performance mode follows Large Commercial System Optimization Is the setting for systems that do not fall into the other two categories standard operation and turbo database mode This setting provides the optimum performance for most applications Standard Operation Optimizes the system for large memory bandwidth applications where minimal sharing of data occurs and the likelihood of significant hardware data prefetching exists Turbo Database Mode Optimizes system operation for environments where there is a large amount of data sharing among processes running concurrently on the system ESCALA PL420T and PL420R User s Guide Language Selection Menu The service processor menus and messages are available in various languages This menu allows selecting languages in which the service processor and system firmware menus and messages are displayed LANGUAGE SE r4 RECTION MENU 1 English 2 Francais 3 Deutsch 4 Italiano 5 Espanol 98 Return to Previous Menu 99 Exit from Menus 0 Note Your virtual terminal window must support the ISO 8859 character set to correctly display languages other than English Call In Call Out Setup Menu No
233. t with the last reported IPL status indicated and any other available error information Update Operator Panel The service processor displays operator panel data on the HMC virtual terminal window if a remote connection is active Environmental Monitoring The service processor provides expanded error recording and reporting System Firmware Surveillance Heartbeat Monitoring The service processor monitors and times the interval between system firmware heartbeats Responding to System Processor Commands The service processor responds to any command issued by the system processor Runtime Phase This phase includes the tasks that the service processor performs during steady state execution of the operating system Environmental Monitoring The service processor monitors voltages temperatures and fan speeds on some servers Responding to System Processor Commands The service processor responds to any command issued by the system processor Run Time Surveillance not supported on partitioned systems Using the Service Processor 3 37 If the device driver is installed and surveillance enabled the service processor monitors the system heartbeat If the heartbeat times out the service processor places an outgoing call This is different from the bring up phase scenario where the specified number of reboot attempts are made before placing an outgoing call e HMC surveillance On an HMC managed system the service processor
234. tative Merci de demander a votre contact Bull BULL CEDOC 357 AVENUE PATTON B P 20845 49008 ANGERS CEDEX 01 FRANCE ORDER REFERENCE 86 A1 41EG 00 tc Ww z O we z W 9 O cz c mo uuo gt sw zl JUGI ICS ITIATUUCS US uvcuvUupvce VPUUI YOIH Co CUJUS Use the cut marks to get the labels el ESCALA PL420T and UE 420 fe 86 A1 41EG 00 ESCALA PL420T and User 420 fe 86 A1 41EG 00 ESCALA PL420T and User 420 fe 86 A1 41EG 00
235. te The information in this section regarding the configuring of serial ports and modems attached to those serial ports applies only to the serial ports S1 and S2 on the CEC backplane location UO 1 P1 These serial ports are normally used for call in and call out Call out is disabled in partitioned systems The call out function is normally handled by the Service Focal Point application running on the HMC None of these menus are applicable to the serial ports or modems attached to those serial ports on the HMC CALL IN CALL OUT SETUP MENU 1 Modem Configuration Menu 2 Serial Port Selection Menu 3 Serial Port Speed Setup Menu 4 Telephone Number Setup Menu 5 Call Out Policy Setup Menu 6 Customer Account Setup Menu 7 Call Out Test NOT supported in LPAR mode 98 Return to Previous Menu 99 Exit from Menus 0 e Modem Configuration Menu see Modem Configuration Menu on page 3 22 Using the Service Processor 3 21 Serial Port Selection Menu see Serial Port Selection Menu on page 3 23 Serial Port Speed Setup Menu see Serial Port Speed Setup Menu on page 3 23 Telephone Number Setup Menu see Telephone Number Setup Menu on page 3 24 Call Out Policy Setup Menu see Call Out Policy Setup Menu on page 3 25 Customer Account Setup Menu see Customer Account Setup Menu on page 3 26 Call Out Test tests the configuration after the modem is installed and configured
236. te diskettes compatible with the following diskette drives e 1 0 MB diskettes with 720 KB formatted data capacity e 2 0 MB diskettes with 1 44 MB formatted data capacity High Density Format the diskette according to its specified capacity Write Protecting 3 5 Inch Diskettes Write protecting diskettes is necessary so that important information is not accidentally lost When diskettes are write protected you can read information from the diskettes but you cannot write information to them There is a write protect tab on the 3 5 inch diskette To locate the write protect tab turn the diskette over with the label facing down To prevent writing onto a diskette slide the write protect tab to open the protect slot as shown in the illustration Slot Open Ly Write Protect Tab To allow writing onto a diskette slide the write protect tab to cover the protect slot as shown in the illustration D Slot Closed Write Protect Tab 2 12 ESCALA PL420T and PL420R User s Guide Loading and Unloading the 3 5 Inch Diskette To load a diskette into the drive insert the diskette in the diskette drive with the labeled metal shutter first Push the diskette into the drive until you hear a click The click indicates that the diskette is securely in position in the drive To unload the diskette push the diskette unload button The diskette unloads partially from the drive Remove the dis
237. tected from one of the other ports From this point on the service processor sends information only to the active port and the mirror port This capability can be enabled by local or remote users providing local users with the capability to monitor remote sessions Console mirroring can be enabled for the current session only For more information see Console Mirroring on page 3 33 e Start Talk Mode In a console mirroring session it is useful for those who are monitoring the session to be able to communicate with each other Selecting Start Talk Mode activates the keyboards and displays for such communications while console mirroring is established This is a full duplex link so message interference is possible Alternating messages between users works best 3 6 ESCALA PL420T and PL420R User s Guide e OS Surveillance Setup Menu Note This option is disabled in partitioned systems This menu can be used to set up operating system OS surveillance OS Surveillance Setup Menu 1 Surveillance Currently Enabled 2 Surveillance Time Interval 2 minutes 3 Surveillance Delay 2 minutes 98 Return to Previous Menu Surveillance Can be set to Enabled or Disabled Surveillance Time Interval Can be set to any number from 2 through 255 Surveillance Delay Can be set to any number from 0 through 255 Refer to Service Processor System Monitoring Surveillance on page 3 31 for more infor
238. tem partition Select the Power on Diagnostic Default Boot List For more information about full system partitions see Full System Management Tasks in the Hardware Management Console Maintenance Guide order number SA38 0590 9 Insert the CD ROM into the system s CD ROM drive not into the HMC s CD ROM drive Running the Standalone Diagnostics with No HMC Attached To load standalone diagnostics from the default boot list perform the following procedure 1 Verify with the system administrator and users that all programs may be stopped then do so 2 Turn off the system Note If AIX is running type the shutdown command If Linux is running type the shutdown now h command 5 6 ESCALA PL420T and PL420R User s Guide 3 Wait until the Power on LED stops flashing and remains off then press the power button to turn on the system 4 Immediately insert the diagnostic CD ROM into the CD ROM drive 5 When or after the word keyboard appears during startup press the numeric 5 key on the keyboard 6 Enter any requested passwords Running Standalone Diagnostics from a Network Installation Management NIM Server with an HMC Attached to the System A client system connected to a network with a Network Installation Management NIM server can boot standalone diagnostics from the NIM server if the client specific settings on both the NIM server and client are correct Notes 1 All operations to configure the NIM server require r
239. th the system Consult your application publication for the exact use of the three button mouse You can use the mouse to perform such functions as positioning a cursor selecting items from a menu or moving around in your document much easier and faster than if you used only the keyboard The cursor moves exactly as you move the mouse on a flat surface such as a desktop With the mouse buttons you can perform functions such as selecting and deselecting options extending your selection or choosing a command The precise function of your mouse depends on the software you are using The mouse cable plugs into the mouse connector at the rear of the system ESCALA PL420T and PL420R User s Guide Handling the Mouse Correctly For best operation handle the mouse with care Incorrect handling can damage the mouse Do not Operate the mouse on cloth unfinished wood newspaper or carpet Drop or hit the mouse Carry the mouse by holding onto the cable Expose the mouse to extreme temperatures or direct sunlight Place the mouse in liquid spills Caring for the Mouse The operating surface for the mouse should be smooth clean and flat For example you can operate the mouse on the following surfaces Finished wood Glass Enamel Plastic Paper except newspaper Metal Rough surfaces collect contaminants that can be transferred to the interior of the mouse by the ball Rough surfaces can also cause the pads located on th
240. the PCI Hot Plug Manager For example e Adapters that are replaced must be exactly the same FRU part number as the adapter being replaced e New adapters cannot be added unless a device of the same FRU part number already exists in the system because the configuration information for the new adapter is not known after the Standalone Diagnostics are booted e The following functions are not available from the Standalone Diagnostics and will not display in the list Add a PCI Hot Plug Adapter Configure Devices Install Configure Devices Added After IPL You can run this task directly from the command line by typing the following command diag d device T identifyRemove However note that some devices support both the PCI Hot Plug task and the RAID Hot Plug Devices task If this is the case for the device specified then the Hot Plug Task displays instead of the PCI Hot Plug Manager menu More detailed information concerning PCI Hot Plug Manager can be found in the AIX Operating System System Management Guide SCSI Hot Swap Manager This task was known as SCSI Device Identification and Removal or Identify and Remove Resources in previous releases This task allows the user to identify add remove and replace a SCSI device in a system unit that uses a SCSI Enclosure Services SES device The following functions are available e List the SES Devices e Identify a Device Attached to an SES Device e Attach a Device t
241. tiated it may take up to 60 seconds to return a result 2 f the ping test passes or fails the firmware will stop and wait for a key to be pressed before continuing Change SCSI Settings This option allows you to view and change the addresses of the SCSI controllers attached to your system SCSI Utilities 1 Hardware Spin Up Delay 2 Change SCSI Id avigation keys return to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key _ Select Console Note This option is not available on partitioned systems The Select Console utility allows the user to select which console to use to display the SMS menus This selection is only for the SMS menus and does not affect the display used by the operating system Follow the instructions that display on the screen The firmware automatically returns to the SMS main menu Select Boot Options Use this menu to view and set various options regarding the installation devices and boot devices 1 Select Install or Boot a Device 2 Select Boot Devices 3 Multiboot Startup avigation keys return to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key _ Using System Management Services 4 7 4 8 Sele
242. tings Xon Xoff Modems 22 Ring Detection ei sweater meten me SOLAN parate tta ae iios d alee as Terminal Emulators 4482222 Recovery Procedures rorat sa ena Rea eee eee eens Transfer of a Modem Session Recovery Strategy 422 Prevention Strategy 2 Modem Configuration Sample Files Sample File modem mO cfg Sample File modem ml cfg Sample File modem z cfg Sample File modem zO0 cfg Sample File modem f cfg Sample File modem fO cfg Sample File modem_f1 cfg XIV ESCALA PL420T and PL420R User s Guide C 1 C 2 D 1 D 1 D 1 D 1 D 2 D 3 D 3 D 4 D 5 D 5 D 5 D 5 D 6 D 6 D 7 D 7 D 7 D 9 D 11 D 13 D 15 D 17 D 20 X 1 Chapter 1 Introducing the System Introducing the System This chapter provides information about the system features of the PL420R and PL420T The PL420R is a rack mount system and the PL420T
243. tinue or x to return to menu If Return is pressed the contents of NVRAM will be dumped 320 bytes at a time starting at address 0000 3 34 ESCALA PL420T and PL420R User s Guide LCD Progress Indicator Log The following is an example of the LCD progress indicator log It shows the types of entries that can appear in the log and is for example purposes only The progress indicator codes are listed from top latest to bottom oldest OFD I I U0 1 P2 I1 E1 U0 1 P2 12 E1 LCD Progress Indicator Log N N 01 K1 00 01 R1 00 00 40 60 00 1 0 U0 1 P2 13 T1 continue or x to return to menu U0 1 P1 14 U0 1 P1 U0 1 P1 14 4UO 12P1 gt Using the Service Processor 3 35 Service Processor Operational Phases This section provides a high level flow of the phases of the service processor SP Power Applied Pre Standby Phase i Standby Phase SP Menus Available Bring Up Phase SMS Menus Available Run time Phase Operating System Login Prompt Available Pre Standby Phase This phase is entered when the system is connected to a power source The system may or may not be fully powered on This phase is exited when the power on self tests POSTs and configuration tasks are completed The pre standby phase components are Service Processor Initialization Service processor performs any necessary hardware and software initialization
244. tion in the SERVICE PROCESSOR SETUP MENU If OS activity stops due to a hardware or software induced failure the service processor can initiate a reboot restart process based on the settings in the Service Processor Reboot Restart Policy Setup Menu and the OS automatic restart settings see the operating system documentation if you are running in a full system partition Operating system surveillance is disabled in partitioned systems If you are using the AIX operating system the menu item under SMIT for setting the restart policy is Automatically Reboot After Crash The default is false When the setting is true and if the service processor parameter Use OS Defined Restart Policy is yes the default the service processor takes over for AIX to reboot restart after a hardware or surveillance failure Service Processor Reboot Restart Policy Controls 3 28 The operating system s automatic restart policy see operating system documentation indicates the operating system response to a system crash The service processor can be instructed to refer to that policy by the Use OS Defined Restart Policy setup menu If the operating system has no automatic restart policy or if it is disabled then the service processor restart policy can be controlled from the service processor menus Use the Enable Supplemental Restart Policy selection Use OS Defined restart policy The default setting is no In a full system partition this causes the s
245. tion is not available on this system This menu allows the user to change the system processor configuration If it is necessary to take one of the processors offline use this menu to deconfigure a processor and then reconfigure the processor at a later time An example of this menu follows PROCESSOR CONFIGURATION DECONFIGURATION MENU 77 Enable Disable CPU Repeat Gard Currently Enabled 78 Enable Disable Processor Hot Sparing if available Currently Disabled 1 O 3 0 00 Configured by system 2v 1 3 1 00 Deconfigured b 3 24 4 0 00 Configured by system 4 25 4 1 00 Configured by 98 Return to Previous Menu 0 Note This table is built from vital product data collected during the last boot sequence The first time the system is powered on or after the system s nonvolatile RAM NVRAM has been erased this table may be empty The table is rebuilt during the next boot into the operating system The fields of the previous table represent the following Column 1 1 Menu selection index Column 2 0 Logical processor device number assigned by AIX If the system is running AIX you can display these logical device numbers by issuing the following command on the AIX command line 1sdev C grep proc Column 3 3 0 Processor address list used by the service processor Column 4 00 Error status of the processors Using the Service Processor 3 15 3 16 The error status of each processor is
246. ty attacks on the system by unauthorized remote users The following table lists what you can access with the privileged access password and the general access password Privileged General Resulting Menu Access Access Password Password None Service processor MAIN MENU displays Set None Users with the password see the service processor MAIN MENU Users without password cannot log in Set Set Users see menus associated with the entered password e Change Privileged Access Password Set or change the privileged access password It provides the user with the capability to access all service processor functions This password is usually used by the system administrator or root user e Change General Access Password Set or change the general access password It provides limited access to service processor menus and is usually available to all users who are allowed to power on the system especially remotely Note The general access password can only be set or changed after the privileged access password is set e Enable Disable Console Mirroring Note Console mirroring is disabled in partitioned systems Console mirroring is supported on serial port 1 S1 and serial port 2 S2 When console mirroring is enabled the service processor sends information to all serial ports The serial port from which console mirroring is enabled is referred to as the active port The mirror port is determined when keyboard input is de
247. uccessful Detect carrier and DTR Ignore RTS Confirm command successful Ignore first ring Pick up second ring or timeout Expect a connection response or pU2NEU or VONT or TONE or Ar SN pager call center number Add enough commas to wait for time to enter paging number R paging number Confirm successful command Wait before hanging up Hang up Confirm successful command Reset modem Select profile 1 Ignore modem respons Initialize modem Echo OFF Enable responses Numeric Limit response codes Confirm commands successful Set AutoAnswer OFF Confirm command successful Detect carrier and DTR Ignore RTS expect ONr timeout 2 Confirm command successful done RI Power On enabled Handle unexpected modem responses expect gNr or VINES or ONE orf ANE or INE delay 2 done Modem Configurations D 21 D 22 ESCALA PL420T and PL420R User s Guide Index Numbers 3 5 inch diskette drive using 2 12 A acoustical noise emissions A 1 alter display bootlist 6 15 attention LED 2 5 attributes required for TTY terminal disposal recycling A 1 B boot list 5 9 boot mode menu 3 12 testing 3 21 3 25 3 33 C 2 C CD ROM drive using 2 13 change diagnostic run time 6 16 configuration client 5 8 NIM server 5 7 configure memory 3 31 processor 3 31 configure scan dump policy 6 11 console mirrori
248. ul Numberic response cod Answer on 2nd ring Confirm commands successful Ignore first ring Pickup 2nd ring or timeout Expect a connection response expect 33Nr or 3lNr or 28Nr or 26Nr or 24Nr or 21Nr or ATINE T ot I3Xr or l12Xr or TINE busy 7Nr timeout 60 done send ATDT N R Nr expect ONr timeout 60 delay 2 send ATHONr expect ONr timeout 2 done send AT amp F amp E2EOTNr ignore O r or OKNrMn timeout 2 send AT amp E12 amp El14Nr expect ONr or OK r n timeout 2 send AT amp SF1 amp S0S9 1Nr ESCALA PL420T and PL420R User s Guide N pager call center number Add enough commas to wait for time to enter paging number R paging number Confirm successful command Wait before hanging up Hang up Confirm successful command Reset to factory defaults Reliable mode Echo off Ignore modem respons Disable pacing Disable data compression Confirm successful command DSR independent of CD Force DSR on CD respond time 100ms expect ONr or OK r n timeout 2 Confirm commands successful send ATV0SO 0Nr Numeric response cod Auto Answer OFF expect ONr timeout 2 Confirm commands successful done error Handle unexpected modem responses expect 8 r or 7Nr or 6Nr or ANr or 3Nr delay 2 done Sample File modem md1 cfg
249. up Menu Service Center Telephone Number Current Customer Current ly Unassigned Administration Center Telephon Number ly Unassigned Digital Pager Telephone Number Current ly Unassigned Customer Voice Telephone Number Currently Unassigned Customer System Telephone Number Currently Unassigned Return to Previous Menu Service Center Telephone Number is the number of the service center computer The service center usually includes a computer that takes calls from servers with call out capability This computer is referred to as the catcher The catcher expects messages in a specific format to which the service processor conforms For more information about the format and catcher computers refer to the readme file in the AIX usr samples syscatch directory Contact your service provider for the correct service center telephone number to enter Until you have that number leave this field unassigned Customer Administration Center Telephone Number is the number of the System Administration Center computer catcher that receives problem calls from servers Contact your system administrator for the correct telephone number to enter here Until you have that number leave this field unassigned Digital Pager Telephone Number is the number for a numeric pager carried by someone who responds to problem calls from your system Contact your administration center repr
250. utoAnswer OFF Confirm command successful Detect carrier and DTR Ignore RTS Confirm command successful RI Power On enabled Handle unexpected modem responses or ma Modem Configurations D 19 Sample File modem_f1 cfg COMPONENT_NAME ESPSETUP ENTRY SERVICE PROCESSOR SETUP F1 FUNCTIONS Modem configuration file for many recent Hayes compatible modems This example uses the AT amp F1 reset command to choose the factory defaults This set up is for modems with extended amp commands and which do not work properly with setup FO For early vintage modems setup Z or Z0 is recommended Trademark of Hayes Microcomputer Products Inc C COPYRIGHT International Business Machines Corp 1996 All Rights Reserved Licensed Materials Property of IBM US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp If the modem has configuration switches they should be set to the factory default settings ICDelay 1 DefaultTO 10 CallDelay 120 AT Attention Code Inserts delay in dialing commands amp F1 Reset Restore profile 1 Q0 Turn on responses EO Turn echo off Ql Turn off responses vO Use numeric responses S0 0 Automatic answer inhibit Escape to command mod S0 2 Answer on second ring HO Hang up X0 0 Limit modem response codes T Tone mode When used as T r it is a no op to
251. ve to the SCSI address of the old drive 3 Install the new drive in the old drive s location 4 Install any other drives that were removed into their original location To prevent problems that can occur when running this service aid from disk it is suggested that this service aid be run when possible from the diagnostics that are loaded from removable media Display Alter Sector Note Use caution when you use this service aid because inappropriate modification to some disk sectors can result in the total loss of all data on the disk This selection allows the user to display and alter information on a disk sector Sectors are addressed by their decimal sector number Data is displayed both in hex and in ASCII To prevent corrupted data from being incorrectly corrected the service aid does not display information that cannot be read correctly Introducing Tasks and Service Aids 6 13 Display Configuration and Resource List If a device is not included in the Test List or if you think a Diagnostic Package for a device is not loaded check by using the Display Configuration and Resource List task If the device you want to test has a plus sign or a minus sign preceding its name the Diagnostic Package is loaded If the device has an asterisk preceding its name the Diagnostic Package for the device is not loaded or is not available This service aid displays the item header only for all installed resources Use this serv
252. veillance is a function in which the service processor monitors the system through heartbeat communication with the system firmware The heartbeat is a periodic signal that the firmware can monitor During system startup the firmware surveillance monitor is automatically enabled to check for heartbeats from the firmware If a heartbeat is not detected within a default period the service processor cycles the system power and attempts to restart until the system either restarts successfully or a predetermined retry threshold is reached In the event the service processor is unsuccessful in bringing the system online or in the event that the user asked to be alerted to any service processor assisted restarts the system can call home to report the error The call home function can be initialized to call either a service center telephone number a customer administration center or a digital pager telephone number The service processor can be configured to stop at the first successful call to any of the numbers listed or can be configured to call every number provided If connected to the service center the service processor transmits the relevant system information the system s serial number and model type and service request number SRN If connected to a digital pager service the service processor inputs a customer voice telephone number defined by the customer An established sequence of digits or the telephone number to a phone near the failed s
253. vice processor error logs For an example refer to Service Processor Error Logs on page 3 34 Read System POST Errors Displays additional error log information this option is only for service personnel Using the Service Processor 3 3 e Exit from Menus Selecting this option will exit the service processor menus You can re enter the menus by pressing any key on the console Privileged User Menus The following menus are available to privileged users only The user must know the privileged access password if one is set to access these menus Main Menu A listing at the top of the main menu contains the following e Your system s current firmware version e The firmware copyright notice e The system name given to your system during setup You need the firmware version for reference when you either update or repair the functions of your service processor The system name an optional field is the name that your system reports in problem messages This name helps your support team for example your system administrator network administrator or service representative to more quickly identify the location configuration and history of your system Set the system name from the main menu using option 6 Note The information under the Service Processor Firmware heading in the following Main Menu illustration is example information only 0 Service Processor Setup Menu System Power Control Menu System
254. w Boot IPL Using the service processor menus you can select the IPL type mode and speed of your system Attention Selecting fast IPL results in several diagnostic tests being skipped and a shorter memory test being run Using the Service Processor 3 27 Service Processor Reboot Restart Recovery Reboot describes bringing the system hardware back up for example from a system reset or power on The boot process ends when control passes to the operating system process Restart describes activating the operating system after the system hardware is reinitialized Restart must follow a successful reboot Boot IPL Speed When the system enters reboot recovery slow IPL is automatically started which gives the POST an opportunity to locate and report any problems that might otherwise be unreported Failure During Boot Process During the boot process either initially after system power on or upon reboot after a system failure the service processor monitors the boot progress If progress stops the service processor can reinitiate the boot process reboot if enabled to do so The service processor can re attempt this process according to the number of retries selected in the Reboot Restart Policy Setup Menu Failure During Normal System Operation When the boot process completes and control transfers to the operating system OS the Service processor can monitor operating system activity see the Set Surveillance Parameters op
255. ware on the System The firmware level is denoted by XXYYMMDD where XX model designation YY year MM month and DD day of the release If your system is running AIX the platform firmware level can be determined by either of the following methods e On the AIX command line by typing lscfg vp grep p Platform A line that begins with ROM level alterable displays the firmware level that is currently on the system e Looking at the top of the service processor main menu If the system is running Linux the platform firmware level can be determined by either of the following methods e On the Linux command line type usr sbin ibmras nvram print vpd grep RR A line similar to Alterable ROM Level RR021114 displays the firmware level that is currently on the system e Looking at the top of the service processor menu main menu Updating System Firmware From the Service Processor Menus This procedure requires a diskette drive to be installed in the system This procedure also requires a set of firmware update diskettes in backup format The service processor menus are available while the system is powered off As a privileged user from the service processor main menu select Service Processor Setup then select Reprogram Flash EPROM Menu The update process requests update diskettes as needed Updating System Firmware from a NIM Server Refer to Running Standalone Diagnostics from a Network Installation Management N
256. wer requirement for the supply circuit e An electrical outlet that is not correctly wired could place hazardous voltage on the metal parts of the system or the devices that attach to the system It is the responsibility of the customer to ensure that the outlet is correctly wired and grounded to prevent an electrical shock Electrical Safety Observe the following safety instructions any time you are connecting or disconnecting devices attached to the workstation When using or servicing your system keep the following in mind e The ac power interface connector is considered the main power disconnect device e This system has redundant power supply capabilities meaning that it has the capability of having two power supplies running simultaneously in the same system unit When instructed to disconnect the power source ensure that all power cables have been unplugged Preface iii DANGER An electrical outlet that is not correctly wired could place hazardous voltage on metal parts of the system or the devices that attach to the system It is the responsibility of the customer to ensure that the outlet is correctly wired and grounded to prevent an electrical shock Before installing or removing signal cables ensure that the power cables for the system unit and all attached devices are unplugged When adding or removing any additional devices to or from the system ensure that the power cables for those devices are unplugged before
257. when you run standalone diagnostics e The diagnostic CD must remain in the CD ROM drive for the entire time that diagnostics are running e The diagnostic CD cannot be ejected from the CD ROM drive after the diagnostics have loaded The CD can only be ejected after the system has been turned off and then turned on standalone mode or after the diagnostics program has terminated online concurrent mode e The CD ROM drive from which diagnostics were loaded cannot be tested e The adapter or circuitry controlling the CD ROM drive from which diagnostics were loaded cannot be tested Loading the Standalone Diagnostics from CD ROM Using an HMC To run standalone diagnostics in service mode from CD ROM do the following 1 Stop all programs including the operating system get help if needed 2 Remove all tapes diskettes and CD ROMs 3 Power off the system For more information about full system partitions see Full System Management Tasks in the Hardware Management Console Maintenance Guide order number SA38 0590 4 Right click the mouse and select Open Terminal Window 5 From the service processor menu on the virtual terminal select option 2 System Power Control Menu 6 Select option 6 Verify that the state changes to currently disabled Disabling fast System boot automatically enables slow boot 7 Select option 98 to exit the system power control menu 8 Use the HMC to power on the managed server in a full sys
258. y Command by pressing Enter The service aid then indicates the status of the transmission When the transmission is completed the results of the transmission displays Notes 1 A Check Condition can be returned when the bus or device is working correctly 2 If the device is in use by another process AIX does not send the command SCSI RAID Physical Disk Status and Vital Product Data Note This task was previously known as the PCI RAID Physical Disk Identify task Use this service aid when you want to look at the vital product data for a specific disk attached to a RAID adapter This service aid displays all disks that are recognized by the PCI RAID adapter along with their status physical location microde level and other vital product data The physical location of a disk consists of the channel number of the RAID adapter and the SCSI ID number of the position in the enclosure The microde level is listed next to the physical location of the disk Introducing Tasks and Service Aids 6 35 You can run this task directly from the command line with the following command syntax diag c d lt device name gt T identify Flags Description C Run the task without displaying menus Only command line prompts are used d RAID adapter device name for example scraido T Task to run SCSD Tape Drive Service Aid 6 36 This service aid allows you to obtain the status or maintenance information from a SCSD tape d
259. y DIMMs offline this menu allows you to deconfigure a DIMM and then reconfigure the DIMM at a later time When this option is selected a menu displays The following is an example of this menu MEMORY CONFIGURATION DECONFIGURATION MENU 77 Enable Disable Memory Repeat Gard Currently Enabled 78 Runtime Recoverable Error Repeat Gard Currently Disabled 1 Memory card 98 Return to Previous Menu After you select the memory card option by entering 1 a menu displays allowing the selection of a memory DIMM The following is an example of this menu MEMORY CONFIGURATION DECONFIGURATION MENU 1 3 16 00 Configured by system 2 3 17 00 Configured by system 3 3 18 00 Configured by system 4 3 19 00 Configured by system 5 4 24 00 Configured by system 6 4 25 00 Configured by system 7 4 26 00 Configured by system 8 4 27 00 Configured by system 98 Return to Previous Menu Note This table is built from vital product data collected during the last boot sequence The first time the system is powered on or after the system s nonvolatile RAM NVRAM has been erased this table may be empty The table is rebuilt during the next boot into the operating system The fields in the previous table represent the following Column 1 1 Menu selection index DIMM number Column 2 xx xx DIMM address used by service processor Column 3 00 Error status The error status of the
260. y is undefined or is set to False When surveillance detects operating system inactivity during restart an enabled Supplemental Restart Policy causes a system reset and the reboot process begins e Call Out Before Restart on off ESCALA PL420T and PL420R User s Guide When enabled Call Out Before Restart allows the system to call out on a serial port that is enabled for call out when an operating system restart is initiated Such calls can be valuable if the number of these events becomes excessive thus signalling bigger problems e Enable Unattended Start Mode 12 Yes 0 No When enabled Unattended Start Mode allows the system to recover from the loss of ac power If the system was powered on when the ac loss occurred the system reboots when power is restored If the system was powered off when the ac loss occurred the system remains off when power is restored You can access this service aid directly from the AIX command line by typing usr lpp diagnostics bin uspchrp b Configure Remote Maintenance Policy The Remote Maintenance Policy includes modem configurations and phone numbers to use for remote maintenance support Use this service aid to display and change the following settings for the Remote Maintenance Policy Note Because of system capability some of the following settings might not be displayed by this service aid e Configuration File for Modem on serial port 1 S1 Configuration File for M
261. ystem could be used to signal a system administrator to a potential system failure During normal operations the service processor can also be configured to monitor the AIX operating system If AIX does not respond to the service processor heartbeat the service processor assumes the operating system is hung The service processor can automatically initiate a restart and if enabled initiate the call home function to alert the appropriate parties to the system hang Enabling operating system surveillance also affords AIX the means to detect any service processor failures and report those failures to the service director application Unlike the service director the service processor cannot be configured in a client server environment where one system can be used to manage all dial out functionally for a set of systems ESCALA PL420T and PL420R User s Guide Prior to installing the service director feature ensure that you have the latest levels of service processor microcode and system firmware You also need a properly configured modem For more information on configuring a modem see Call In Call Out Setup Menu on page 3 21 Using the System 2 17 2 18 ESCALA PL420T and PL420R User s Guide Chapter 3 Using the Service Processor Using the Service Processor Notes 1 On some of the system management services or service processor screens you will see the term LPAR LPAR is equivalent to the term ogical partitioned system or
262. ystem power on methods 3 27 system stopping with an HMC 2 1 stopping with an HMC and Linux 2 2 stopping without an HMC 2 1 system starting with an HMC 2 3 system starting without an HMC 2 2 T telephone setup menu 3 24 terminal type identifying 5 2 testing the setup C 2 transfer of a modem session D 6 V verifying hardware operation 7 1 vital product data SCSI RAID 6 35 W web sites firmware yupdates 3 30 microcode updates 3 30 Vos remarques sur ce document Technical publication remark form Titre Title Bull ESCALA PL420T and PL420R User s Guide N Ref rence Reference N 86 A1 41EG 00 Dat Dated February 2003 ERREURS DETECTEES ERRORS IN PUBLICATION AMELIORATIONS SUGGEREES SUGGESTIONS FOR IMPROVEMENT TO PUBLICATION Vos remarques et suggestions seront examin es attentivement Si vous d sirez une r ponse crite veuillez indiquer ci apr s votre adresse postale compl te Your comments will be promptly investigated by qualified technical personnel and action will be taken as required If you require a written reply please furnish your complete mailing address below NOM NAME Date SOCIETE COMPANY ADRESSE ADDRESS Remettez cet imprim un responsable BULL ou envoyez le directement Please give this technical publication remark form to your BULL representative or mail to BULL CEDOC 357 AVENUE PATTON B P 20845 49008 ANGERS CEDEX 01

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