PhoneFusion Web Manual
Contents
1. Copyright 2008 PhoneFusion Inc Humber of Destination Destination Type Finder Only iw Pin Code Ron ie Time Zone Eastern Digits L E Delay Time Wait Time Accept time Call Guard O On G ii Answering Machine Detection O On OF Auto Accept O On O OF Pre defined Schedule Please select 4 pattern Day I a la 2a 3a 4a 5a 65a 7a Ga Fa 10a ITa izp Ip 2p 3p 4p 5p bp 7p fp Yo 0p 11 Sunday d Aa Monday a Tuesday F F Wednesday Pr Thursday all ll F Friday d Per Saturday rl F is is Ai i A i is i i i A i is i is i Ni i is is i Ma A i is C Ai A i is is T i T A is is T Ma Ai i is is i Ma T i T is fis Mi MA i T is is T A T A T is C T A T A T is A T A T A is isi Mia A a is isi i i is i i MA i i is i is A i i is isi Mi A fi i is i i i A fi is is i Mi A i i is is i i A i is is i i A i i To add a forwarding destination Description of phone number Enter the brief description of the phone number you are adding home cell office Status Choose if this number is on or off If you choose off calls will not be forwarded to that phone number Number of Destination For domestic phone numbers enter a 10 digit number without the 1 in front of the number For international phone numbers enter the complete numbe2. When you choose this button a box will pop up asking you to enter the email address where you would like to send the message Copyright 2008 PhoneFusion Inc Please type your E mail address below Type E mail Re Type E mail Phone Options Main Page Click on one of the icons to manage your phone options eS Sj 1mm c i Phone Optons D incinin CaN Options Incoming Call Options Forwarding Call Options Outgoing Call Options Forwarding Destinations Forwarding Destinations Meetme Snieroncas Meet Me Conferencing Incoming Call Options This section allows you to manage options for your incoming calls Note When you record your incoming greeting your callers have predefined options available You can include these options in your recording Example greeting You have reached Joe Smith If you would like to leave me a message press 8 To send a fax press 3 or start on your fax machine now Otherwise please stay on the line while PhoneFusion One attempts to locate me Copyright 2008 PhoneFusion Inc E Activate call screening Who may say is Yes No O calling E What s your music on hold preference Classical C Custom Music on Hold Upload Custom E What time zone are you located in Eastern ss Should the system record ALL CALLS Yes No O automatically Send ICN 55 for missed calls Yes
3. For example 8002223333 1234 7184445555 If any of this information is invalid PhoneFusion One will reply to the email sent with an error message like one of the following Your Call Me Now attempt has failed with the following message This feature is disabled for your account Please contact PhoneFusion One Customer Support at 1 888 208 7801 Copyright 2008 PhoneFusion Inc Missing or invalid phone number Please make sure your message is formatted as follows lt your number gt lt your phone password gt lt the number at which you wish to be called gt QUICK REFERENCE GUIDE How do I record my voicemail and announcement greetings Dial your PhoneFusion One number Press the star key Enter your phone password followed by the sign Press 3 to get to your Account Options Press 2 to record your Voicemail Greeting or 1 to record your Announcement Greeting O1 BR WN Fe How do I change my password 1 Log on to your Web account at http login phonefusion com 2 Click on Administrative Options 3 Click on Security and then change your passwords as you like How do I set up forwarding destinations Log on to your Web account at http login phonefusion com Click on Phone Options Click on Forwarding Destinations Click Add to set up a forwarding destination and enter the appropriate information KR WN Fe Where do I go for help 1 Log on to your Web account at http
4. Would you like to receive your number as the Caller ID PhoneFusion One can send your PhoneFusion One phone number as Caller ID when receiving calls on your forwarding destinations This helps you identify where the call originates D Would you like to receive your number as the Caller ID Yes No Copyright 2008 PhoneFusion Inc Allowed options when receiving calls This setting allows you to rearrange the options you will have when you receive calls If you click on the yellow arrows on the left you will change the order in which you will hear the list of options On the right hand side you can choose the number you will press for the options listed PhoneFusion One has default settings already in place and you can feel free to leave them as they are a 7h Please specify the allowed options when receiving calls nahin Function 3 F1 Accept A T7 Reject 7 a7 3 Instant Message ara Voicemail a7 5 Transfer ep a7 6 Receive Fax ari Repeat Caller ID a 5 Stop all other FINDME calls ie Forwarding Destinations This is one of the first things you should do when you are setting up your PhoneFusion One options This section allows you to enter the phone number s where you would like PhoneFusion One to find you A Forwarding Destination is the phone number that you want dialed There is currently no forwarding destination Click Add to add a forwarding destination phone number __ _
5. options Bypass all introductory audio This means the caller will be placed on hold and PhoneFusion One will begin to call your active Forwarding Destinations Send directly to voicemail This means the caller will have no option but to hang up or leave you a voicemail message Send directly to Phone Admin This means the caller will have no options except to go directly the phone administration options 3 When you are done click the Add button You can delete or modify this VIP setting at any time You are now using 1 Bypass Number s out of a maximum of 5 9645551212 Bypass all introductory audio Copyright 2008 PhoneFusion Inc My Account Settings This section allows you update your general account a iiaa information subscriber information and credit card information we have on file It also give you access to your Click to Call hyperlink 7 ADMINISTRATIVE Manage your administrative settings Account information a __________________j Account Number 2000000675 Account Name PhoneFusion Demo Account Password EEEE Security Question Whatis your mother s maiden name Account Status Active Date Created 2007 11 26 16 39 08 Attpsicte phonefusion com phpictcb phiml Fee Cea Sei LE Hyper a val 47fe666dbc92cGe5a570bcbfecfficea Subscriber Information Company Name Po Address 1 Address 2 ty City State ZIP Code E mail Address Mobile Phone Telepho
6. E mail address es to which your faxes will be sent more than one is allowed Separate O Of them by commas Enter the phone number of a paper fax machine to forward your incoming faxes PhoneFusion One can send a copy of a fax received to a fax machine If you have a paper fax machine where you would like faxes forwarded enter the fax phone number here i Enter the phone number of a paper fax machine to forward your incoming faxes fe Should the system delete all faxes to your external e mail address ONLY This setting allows you to decide if you want PhoneFusion One to automatically delete fax messages from your PhoneFusion One online inbox once it has been emailed to you conserving storage space Choose yes or no A Should the system send all faxes to your external e mail address ONLY Yes O No O Security Security This section allows you to manage security related features including your phone and Web password Your entire interaction with PhoneFusion One is private and confidential no one else has access to your PhoneFusion One account unless you give someone your information When you enter either your phone or Web password you are able to use all of the system features and settings that are unique to your PhoneFusion One account We encourage you to not disclose your passwords Make sure that you change your passwords to something that you will easily remember If you forget your passwords contact Custome
7. EST Monday Thursday and 9 30AM 3 00PM on Customer Service Hours mer ce rs Fridays Please have your Phone Fusion telephone number available when calling to ensure proper processing Copyright 2008 PhoneFusion Inc User Guide Click on one of the icons to read our Web or Phone user guide a Web Users Guide Adobe a Phone User s Guide Downloads The download icon provides links to download Adobe Acrobat Windows Media Player and Apple QuickTime The links to these tools and applications are solely for your convenience We are sorry that we cannot take responsibility for authoring these wonderful tools and therefore cannot take responsibility for supporting them You also have access to PhoneFusion One s downloadable applications Third Party Downloads Adobe Acrobat Reader Many of the documents on our website are in Acrobat PDF format To open these files you need Adobe Acrobat Reader software on your computer If you do not currently have Acrobat Reader click on the link to the left and download Acrobat Reader free of charge Microsoft Media Player In order to listen to voicemail messages or call recordings on our website you will need a media player You can download Windows Media Player using the ink here free of charge Quicktime In order to listen to voicemail messages or call recordings on our website you will need a media player You can download Apple Quicktime Player by using the
8. LETED Voicemail g 000 000 0000 IT AN i HEW Voicemail g 000 000 0000 12 20 07 04 52 47PM 0 02 Copyright 2008 PhoneFusion Inc Empty square When you click on this button you are choosing to delete this message You will see a check mark in the square Even though you have chosen to delete the message it is not yet permanent _ Voicemail icon When you click on this button your message 6 will load and then begin to play in the player on the top right hand corner of your screen Fax icon When you click on this icon your Web browser will open the fax in a new window Once you have clicked on the empty square the following buttons may appear All Ea Select All RA i NEW Fax 954 745 1699 12 20 07 04 57 20PM 1 Pe DELETED Voicemail g 000 000 0000 12 20 07 04 53 177PM 0 01 NEW O Voicemail g 000 000 0000 12 20 07 04 52 47PM 0 02 Empty Trash After a message is marked for deletion with a red line through it when you click this button the message will be permanently deleted Delete Selected Once you have clicked on one of the messages a check mark will appear in the square when you click this button the page will reload and there will be a line through this message Undelete Selected Once a message is marked for deletion with the line through it you have the option to undelete the message Email Selected This button allows you to email a selected message
9. No Activate call screening This setting will decide whether you want PhoneFusion One to screen your calls by playing Who may I Say is calling to your callers which will then record what the caller says Choose yes or no 2 Activate call screening Who may say is Yas No O calling Music on hold preference This setting allows you to choose the type of music callers will hear when they are on hold You have two 2 choices Predefined Audio or Custom Audio Predefined Audio The predefined chooses are classical mixed or an actual ring tone E What s your music on hold preference Classical oad Custom L Classical Custom Audio If you select Custom a new window will open Copyright 2008 PhoneFusion Inc Using the BROWSE button below please select the WAW or MPs file that wish to upload as your custom music on hold The file can be no larger than 5MB LI PO Browse WO hal FIL Please note that the size of the file depends on the service package you selected We can only upload WAV and MP3 type files If you are uploading an MP3 file we convert it to a WAV file which may increase the original size of the file you are attempting to upload Using the Browse button in this screen please select the wav or MP3 file that you wish to upload as your custom music on hold The file can be no larger than 5 MB After you have selected the file for PhoneFusion to load click o
10. PhoneFusion One Web User s Manual Welcome This manual is meant to be a guide to help you set up your PhoneFusion One number and some tips and shortcuts for some of your favorite features Getting Started Before you can set up any features for your PhoneFusion One number you must reset the password given to you at the time of your enrollment or the password you chose when you set up your phone number If you do not remember your password you can go to the log in page at http login pbhonefusion com and click on Forgot Password Your password will be sent to the email address you used to set up your PhoneFusion One number 0E E ry Home Phone Cell Phone Content Goes Here Content Goes here Content Goes here About PhoneFusion Product amp Services News amp Events Investor Relations Careers Contact Copyright 2007 PhoneFusion Inc AE Rights Reserved You can change your phone or Web passwords at any time by logging on to your Web account go to the Security section or by dialing your PhoneFusion One number and going into your Account Options Copyright 2008 PhoneFusion Inc How to Log in to Your Web Account The next thing you need to know is how to log in to your Web account Logging in will allow you to change any of your features or settings for your PhoneFusion One number Go to http login phonefusion com You will see the following page Forgot password O Remember M
11. am How many times should we call you to tell you that you have new messages Each time a new voicemail message is recorded you can ask PhoneFusion One to call you on your Forwarding Destinations giving you the opportunity to listen to the voicemail message You can ask PhoneFusion One to call you from one time up to 20 times Provide how many times we Should call you How many times should we call you to tell you that you have new messages How long after a new message should we wait until trying to notify you the first time This setting allows you to decide how long PhoneFusion One will wait in seconds to call you when a new voicemail message is received If you want PhoneFusion One to wait 5 minutes enter 300 seconds How long after a new message should we wait until trying to notify you the first time Copyright 2008 PhoneFusion Inc How many minutes between notification attempts This setting allows you to decide how much time in minutes you would like PhoneFusion One to wait between phone call notifications following the first notification that you have a voicemail message How many minutes between notification attempts Should the system send all voicemails to your external e mail address ONLY This setting allows you to decide if you want the PhoneFusion One to automatically delete voicemail me
12. before playing the administrative phone options menu This will be the first thing you hear when you call your PhoneFusion One number You can then press the key to enter into the phone administration of PhoneFusion One Choose yes or no i Play new message counts before admin menu Yes O No D Seconds to skip ahead on voicemail playback Choose the number of seconds you would like to skip ahead when listening to your voicemail messages Note You will still have to press the forwarding touchtone key This setting is specific to the amount of seconds PhoneFusion One will skip when this touchtone key is pressed i Seconds to skip ahead on voicemail playback Touchtone for forwarding on voicemail playback Choose the key on the phone that you would like to press to fast forward when listening to a voicemail message Touchtone for rewinding on voicemail playback Choose the key on the phone that you would like to press to rewind when listening to a voicemail message Touchtone for pausing voicemail playback Choose the key on the phone that you would like to press to pause the voicemail message you are playing To un pause the voicemail messages press the same key again This will allow you to listen to the rest of the message 5 Touchtone for forwarding on voicemail playback a Touchtone for rewinding on voicemail playback i Touchtone for pausing voicemail playback Copyright 2008 PhoneFusion Inc PhoneFusion One ha
13. d YOUR code is 460957 The code for regular participants is 286678 The listen anly code is 358119 View Edit or Delete Conferences i we Click on the Click for existing conferences button and the system will list all of your active conferences Click on the conference you want to edit or delete Once it s highlighted a new box will appear The system will list the conference ID number and all the details of the conference You can change the active date time duration or description Once you are finished editing these items simply click on Save Changes You can also change ALL the conference pin codes Highlight the pin code you want to change and then click on something else on the same Web page The system will prompt you and ask Do want to change the pin code Yes or No If you want to delete the conference click on Delete Conference located towards the bottom right hand side of this Web page Copyright 2008 PhoneFusion Inc Three 3 Ways to Dial in to the Meet Me Conference As the Conference Administrator you have three ways to call into the Meet Me Conference Option 1 1 Call your personal PhoneFusion One phone number 2 When the system answers press 9 3 PhoneFusion One will ask you to enter the Meet Me Conference Pin Code Option 2 1 Dial your personal PhoneFusion One phone number 2 When the system answers press the key 3 Enter your phone pass code followed by the
14. e Home Phone Cell Phone Fax Content Goes Here Content Goes here Content Goes here About PhoneFusion Product amp Services News amp Events Investor Relations Careers Contact Copyright 2007 PhoneFusion Inc All Rights Reserved o Forget password i Remember Me 1 Enter your PhoneFusion One phone number where it says Login Do not include the 1 in front of the phone number 2 Enter your Web password in the Password space Note Your entry here is case sensitive 3 Click Log In Copyright 2008 PhoneFusion Inc Additional Login Tools Remember Me After you have entered your PhoneFusion One phone number and Web password the Remember Me will appear If you select this option PhoneFusion One will save the information provided so you do not have to retype this information each time you enter the site If you are using a shared computer we suggest that you do not select this option Forgot Password wae First provide us your fA r See rcctassaword PhoneFusion One phone JT Remember Me number Then click on o Forgot Password We will send an email with your Web password to the email address es we have on file Once you have logged in you will see this main page Your phone number is displayed on top a 0 new message 0 new fax 0 new Call Recording Pas D old message 0 old fax 0 old Call Recording 954 734 7249 1 of 100MB us
15. ed i ca gol bh Messages Current Rate Plan Phone Options Description Deluxe Package tT Per Minute Fees Speed Dial Inbound toll free 0 049 Outbound 0 035 ei Follow Me local only FREE Reports Features Included Follow Me 4 Forwarding Destinations i i Conference Calling Up to 5 Attendees TE l Custom Music on Hold 5 MB Administrative Speed Dial 5 Entries Voicemail Storage 1 Hour VIP Callers 5 Entries Help Additional Features amp Packages 2s Ci Currently Subscribed Packages i You are not currently subscribed to any additional packages Make a Call ae z 3 Logout About PhoneFusion Products amp Services e911 Policy News amp Events Investor Relations Careers Copyright 2007 PhoneFusion Ioc All Rights Reserved Copyright 2008 PhoneFusion Inc The number of messages you have in your inbox is displayed on the top of the page on the right hand side v 1 of 100MB used 0 new message Onew fax Ood message Ootd fax 0 new Call Recording 0 oid Cali Recording This box also displays the amount of storage available on this website If you want to increase the amount of storage you have available contact Customer Service to upgrade your services If you have reached 100 storage used PhoneFusion One will not save new messages on this site or in the phone administration Delete me
16. een check will appear to mark the hours when you want your number to be called Pre defined Schedule Standard Business Hours 12a la 2a 3a 4a 5a 6a 7a Ba 9a 10a 11a 12p 1p 2p 3p 4p 5p 6p 7p 8p 9p 10p 11p A pPPPPPP L m e LI L LI L d L OEE a a O K E a a eo O K E a a eo OEE a a eo OEE a a eo O K a a a a o O K E a a eo O K E a a eo O K E a eo Copyright 2008 PhoneFusion Inc Meet Me Conferencing Using your PhoneFusion One number distribute a phone pin code and allow your callers to be added to an on demand conference call Using this online conference setup PhoneFusion One will issue you the Conference Administrator three 3 types of pin codes an Administrator pin code for you listen only pin code s for attendees that will not be heard during the call and regular pin code s for attendees who will participate Creating a Conference Meetme conferences Click on the Meet Me Conference icon A new window page will open Follow the 5 steps below Step 1 Click on the calendar to select a date Step 2 Highlight the time you would like to start the conference Step 3 Select the duration of the conference Step 4 Enter a description this is optional Step 5 Click on Create Once you are done you will receive an email confirmation that the conference has been scheduled and the pin codes have been assigned Copyright 2008 PhoneFusion Inc Conference has been schedule
17. feature is enabled How do I accept a call If you are using the default settings once PhoneFusion One has read the name of the caller and their phone number simply press 2 to accept the call When you are finished simply hang up Copyright 2008 PhoneFusion Inc How do I send my caller a live instant message 1 PRESS 6 2 Speak your short message 3 Wait for the system to say Good Bye or PRESS to immediately send your message 4 Hang up How do I send a caller directly to voicemail 1 PRESS 8 2 Your caller will hear your Voicemail Greeting 3 Hang up or listen to your caller leave a message Can I interrupt someone while they leave me a message To connect with a caller that is in the process of leaving you a voicemail message 1 PRESS 2 at any time 2 You will then be connected to your caller 3 Begin speaking Can I transfer a call to another phone while I m in the middle of a call To transfer a call in progress 1 Anytime after you have received a call PRESS 8 2 Dial the phone number where you would like to transfer the call then PRESS 3 PRESS 1 to confirm the number you have entered your call has now been transferred How do I make a conference call TO INITIATE A CONFERENCE CALL Dial your PhoneFusion One number When the system answers PRESS Enter your Phone Pass Code and PRESS PRESS 9 Enter the local or long distance phone number to the person y
18. ge ara Voicemail avi Transfer fe av Receive Fax avy Repeat Caller ID F 4 amp Stop all other FINDME calls Play the chime tone to you when you pick up a call This setting allows you to choose whether you will hear the PhoneFusion One chime tone Copyright 2008 PhoneFusion Inc when you answer a call that is being forwarded from PhoneFusion One Choose yes or no D Play chime tone to you when you pick up the phone Yes 7 No O Play back the caller s name to you when receiving a call This setting allows you to choose whether you want to hear the caller s name played back from the Who may I say is calling option when you receive the call before you choose to accept Choose yes or no t f Play back the caller s name to you when receiving a call Yes No O Play back the caller s caller ID before the outbound menu This setting allows you to choose if you would like the caller s phone number played back to you before giving you other calling options like pressing 2 to accept a call Choose yes or no 9 Play back the caller s caller ID before the outbound menu Yes O No Announcement type when receiving a call Do you want to receive full or abbreviated options Regular example to accept this call press 2 to reject this call press 7 Quick example accept 2 reject 7 Choose Quick or Regular from the dropdown menu Announcement type when receiving a call Regular ka Quick Regular
19. ike this 00 00 Le OoO oo af ainil NEW Voicemail NEW Voicemail g 000 000 0000 12 20 07 04 52 47PM All hd 60 Select All F E F 000 000 0000 12 20 07 04 53 11PM Copyright 2008 PhoneFusion Inc Select All If you wanted to delete ALL of your messages instead of selecting on each one individually you can click on this button First up arrow button This allows you to arrange your messages in ascending number order First down arrow button This allows you to arrange your messages in descending number order Second up arrow button Arranges your messages in chronological order from oldest to most recent Second down arrow button Arranges your messages in reverse chronological order from most recent to oldest Refresh button Reloads this page and checks for new messages Message Player The player at the top right hand side of this section will play all the Voicemail and Call Recordings stored on this site 00 00 00 00 af ijl Available Player buttons Red line This red line has a button towards the top Click on the button and drag it to a specific place to play the message The other buttons in order from left to right are Stop Button Play Pause Button Fast Backward Button Fast Forward Button and Volume Control The player also shows the percentage of the message that has been loaded In the list of messages you have the following buttons DE
20. ill send a copy of the voicemail message your caller has left for you This voicemail message will be sent as a WAV file Enter the Copyright 2008 PhoneFusion Inc email address or addresses where you would like your voicemail messages sent You can enter more than one email address by separating them with a comma E mail address es to which your woroemaill will be sent more than one is allowed Separate jason omvox com them by commas PERMANENTLY delete all messages marked for deletion when exiting the Phone Admin program When you call your PhoneFusion One phone number you have the option of marking a message to be deleted If you want PhoneFusion One to PERMANENTLY delete your voicemail message after you hang up select yes If you select to NOT have your messages deleted when listening to them on the phone you still have the option to go online and delete your voicemail messages Then the next time you call your PhoneFusion One phone number the message will be deleted This setting allows you to choose whether you want all messages marked for deletion to be deleted when you hang up IMPORTANT NOTE The master voicemail inbox is your online inbox Once the message is not online it is PERMANENTLY deleted This feature allows you to mark them PERMANENTLY deleted without having to go online Choose yes or no gi PERMANENTLY delete all messages marked for deletion when exiting the Phone Admin Yes O No OQ progr
21. ion MEN Message press F Send all mew k T Send all sawed aT Send all ara Scan through faxes a 45 Main Menu Number of times to attempt to resend a fax This setting allows you to choose the number of times you want PhoneFusion One to try and resend a fax E a Number of times to attempt to resend a fax Minutes between fax reattempts This setting allows you to choose the number of minutes you want to wait in between attempts to resend a fax oa Minutes between fax resend attempts Minutes from now to attempt initial fax resend This setting allows you to choose the number of minutes from the first attempt that you want to wait before the second attempt to resend a fax ee Minutes from now to attempt initial fax resend Send ICN for faxes received Choose whether you would like to receive an ICN Incoming Call Notification SMS message that you have a new fax This SMS message will be sent to the email address provided in the Incoming Phone Options section Choose yes or no Send ICH for Faxes received Yes No E mail address es to which your faxes will be sent PhoneFusion One will send you a copy of the fax message your caller has sent you This fax message will be sent as a PDF file Enter the email address es where you would like your fax messages sent You can enter more than one email address by separating them with a comma Copyright 2008 PhoneFusion Inc E
22. is on vacation returning next Monday If you need immediate attention press O to be routed to the operator Copyright 2008 PhoneFusion Inc E Telephone number to dial when user presses 0 operator during voicemail greeting if O O enabled Fax Fax This section allows you to change all settings related to your PhoneFusion One fax feature D Specify the allowed options for fax administration via telephone interface Len Function eF a Message press 71 Send all new hT Send all sawed aS Send all ara Scan through faxes a 5 Main Menmu 2 Number of times to attempt to resend a fax E Minutes between fax resend attempts 2 Minutes from now to attempt initial fax resend Send ICN for Faxes received Yes O No D E mail address es to which your faxes will be sent more than one is allowed Separate them by commas 2 Enter the phone number of a paper fax machine to forward your incoming faxes D Should the system send all faxes to your external e mail address ONLY Yes D No Specify the allowed options for fax administration via telephone interface This menu allows you to choose which keys you will press in order to manage your faxes If you click on the yellow arrows you will change the order in which you will hear the list of options You choose the number you will press for the options listed and the order in which you hear them Copyright 2008 PhoneFusion Inc TT Funct
23. link here free of charge Phone Fusion Downloadable Applications Control your PhoneFusion calls neht from your Windows ee PC Place calls on hold send callers to voicemail Call Control 445k Manual synchronize contacts with Outlook and track your call history all with the click of your mouse PhoneFusion brings you outbound faxing neht from your PC Outbound Fax installs as a Windows Printer and Outbound Fax 2 1m Se ees Manual makes faxing as easy as printing a page Its simple to set up and easy to use Copyright 2008 PhoneFusion Inc Call Me Now The Call Me Now feature is great for the person on the go it gives you the ability to use the calling card or any phone feature by sending an email to PhoneFusion One Send an email to callmenow phonefusion com and the system will call you back at the phone number provided When the system calls you back it will ask you for your phone pass code After entering a valid pass code you have access to the phone administration of PhoneFusion One In the email you send to PhoneFusion One you will need to provide 3 things Your PhoneFusion One phone number Your phone pass code The phone number you want PhoneFusion One to call Please make sure your message is formatted as follows lt your number gt lt your phone password gt lt the number where you wish to be called gt For example 8001233333 1234 7181235555 You may also put each value on a separate line
24. login phonefusion com 2 Click on Help 3 Click on Contact Us and you can find the Customer Service phone number or the link to our Support pages at http support phonefusion com to answer many of your questions Or call 1 888 208 7801 to speak to Customer Service directly Copyright 2008 PhoneFusion Inc How do I send voicemail messages to my email address Log on to your Web account at http login phonefusion com Click on Administrative Options Click on Voicemail Type your email address where it says Email address es to which your voicemail will be sent more than one is allowed KR WN Fe How do I record a call To record outgoing calls 1 Dial your PhoneFusion One Personal Phone Number 2 When the system answers PRESS 3 Enter your Phone Pass Code PRESS 4 PRESS 9 5 Enter the phone number you are calling and PRESS 6 PRESS 7 7 Reminder Memo is now turned on You will hear a tone indicating that recording is enabled To record incoming calls 1 Anytime after you connect with your caller PRESS 7 2 Call Record is now turned on You will hear a tone indicating that recording is enabled Stop recording during a call 1 PRESS 7 2 Call Record is now turned off You will hear a tone indicating that recording has been disabled Recordings made during calls will show up as voicemail messages in your Web account and emailed to you if the Voicemail to Email
25. n Upload File If the upload result is successful you will receive this response Thank you we have received your custom Music on Hold message successfully Please preview it below and if you are satisfied with your message select the ACTIVATE button After the file has been successfully uploaded you can choose the option to activate the custom audio file by clicking on Activate If you want to remove the Custom Audio file click on Delete PhoneFusion will Know to play the Default Audio selection Classical unless you load another custom audio file If you want to preview the recording click on Preview Choose the time zone where you are located Select the right time zone from the drop down menu Copyright 2008 PhoneFusion Inc 3 What time zone are you located in Eastern p Send ICN SMS for missed calls Choose yes or no Enter the email address where you would like to receive an ICN text message more than one is allowed use commas to separate The system will send an SMS message of all incoming calls to any email address you provide we z wF Enter the e mail address where you would like to recerve an ICH text message more than one is allowed use commas to separate You can also add your mobile phone number if your mobile number can receive SMS type messages Click on Add ICN to add your mobile phone number email address A box will pop up where you can enter a ph
26. ne Humber Fax esr Credit Card Information pas Card Type Unknown SRM N KKT Expiration Date Month Year Tae Verification Code code Past Code 33334 sver Phone sd Copyright 2008 PhoneFusion Inc CTC Click to Call Hyperlink This feature gives you the ability to add a hyperlink to your email signature Or on a website It embeds the hyperlink into an image and gives your customers and future clients an easy way to communicate with you Click on Web Preferences to find your Click to Call URL Hyperlink Copy this hyperlink and add it to your email signature or on a website htips ictc phonefusion com phpctcb phtmil Your Click to Call URL HyperLink ral 47ich6Gdbco3cGebas20bcbfecti ices Once someone clicks on this link a new Web page will open Pe ee epee L a Pani Fei ai rer Click to Call Powered by se janefusion Eida ase Enter the ialophone mumber whore you wish to be calbed Place call immediatiety lt eMokeCal gt gt This Web page will ask the customer to Enter the telephone number where you wish to be called Then When should the call be placed Your choices are immediately within 1 minute 3 minutes or 5 minutes When all of this information is provided the customer can click on Make Call Enter the telephone number whara you wish to be called 53208720 Place call Immediatel
27. on One to wait before sending calls to this phone number You might want to have calls routed to your office phone immediately don t add a delay but might want to wait 10 20 seconds before dialing your mobile phone number Wait Time Provide the number of seconds that PhoneFusion One will wait for you to answer the phone NEVER set this to O zero Accept Time Provide the number of seconds that PhoneFusion One should wait for you to decide what to do to with the call you have answered Send the caller to Voicemail accept the call NEVER set this to O zero Call Guard Set Call Guard on or off This feature can be used for wireless devices If you lose signal on your wireless device while you are in the middle of a conversation the caller is not disconnected Instead the caller is told the connection was lost and if they would like to reconnect the call they can press 1 Answering Machine Detection This feature tells PhoneFusion One either to continue processing a call when an answering machine is detected at a phone number or to hang up Copyright 2008 PhoneFusion Inc Series Mode or Parallel Mode The Parallel setting indicates that all phones will ring at the same time The Series setting indicates that phones will ring in a specific order as shown Online E Choose either Series or Parallel mode SENES Pre defined Schedule Select from the drop down box or click on the boxes a gr
28. one number and then choose the company that provides your phone service for that number Use the scroll bar to the right to view more mobile carriers Once you have entered the required information click on Add ICN to finish Please enter a ten digit number Alltel Alltel PCS Boost cingular Comeast Should the system record all calls automatically Do you want to have every call recorded automatically Choose yes or no Should the system record ALL CALLS Yes No C automatically Copyright 2008 PhoneFusion Inc Send ICN SMS message for missed calls Do you want to receive an email message from PhoneFusion One telling you that you have missed a call This is not the same notification as when someone sends you a fax or voicemail Choose yes or no D Send ICN 5M 5 for missed calls Yes No O Forwarding Call Options This section allows you to manage features that apply to all your forwarding destinations D Play chime tone to you when you pick up the phone Yes No Play back the caller s name to you when receiving a call Yes no O Play back the callers caller 1D before the outbound menu Yes Ho D Announcement type when receiving a call Regular D Would you like to receive your number as the Caller IO Yes O No D Please specify the allowed options when receiving calls Order of Sigs Key to Message Faneson press 71 Accept ATZ Reject aa Instant Messa
29. or forwarding on woicemail playback B Touchtone for rewinding on woicemail playback D Touchtone for pausing voicemail playback B Please specify the allowed options for voicemail playback Order of Function Key to Wessage press Replay ar Delete Undelete aS Save ava Call back sender avs Reply to message a7 6 Play back senders caller ID ari Forward to another user ard Repeat current menu ang Main Wher amp 10 NONE D Should we send you an IEH SMS when a new voicemail is left Yes Ho E mail address es to which your voicemail will be sent more than one is allowed Separate them by commas D PERMANENTLY delete all messages marked for deletion when exiting the Phone Admin Yes C Ho program D How many times should we call you to tell you that you hawe new messages D How long after a new message should we wait until trying to notify pou the first time DB How many minutes between notification attempts B Should the system send all voicemails to your external e mail address ONLY Yes Hao D Touchtone for stopping voicemail playback D Do you want the system fo call you when you geta new voicemail or fax Yes Ho Telephone number to dial when user presses 0 foperator during voicemail greeting if OoOo O Of enabled Copyright 2008 PhoneFusion Inc Play new message counts before admin menu Choose whether you would like the system to tell you the number of new messages you have
30. ou want added to the conference then PRESS O1 BR WN Be Copyright 2008 PhoneFusion Inc To add additional attendees PRESS 3 Repeat step 6 until all of your attendees have been added TO REMOVE AN ATTENDEE FROM A CONFERENCE CALL 1 PRESS 2 Attendees are removed in the following order Last added to the conference is the first one removed from the call 1 To join the current conference PRESS 1 2 You have now initiated a conference call Copyright 2008 PhoneFusion Inc
31. r Service Copyright 2008 PhoneFusion Inc i Please specify your Web password H Please specify your phone password Please confirm your password 2 Enter your Preferred Phone Number here 97420G0000 Enter your Preferred Phone Number here Loo Enter your Preferred Phone Number here fe Enter your Preferred Phone Number here fe Please specify your Web password Your Web password is used when logging into the PhoneFusion One website The passwords must be at least 6 characters long and should contain at least one letter and one number Enter the password you will use when logging in to the PhoneFusion One website Please specify your phone password Your phone password is used when you press the key to enter the PhoneFusion One administration settings on the telephone This password must be completely numeric and be at least 4 digits in length Enter the password you will use when dialing into PhoneFusion One over the phone The phone password is NOT required if the phone number you are calling from is one of your Preferred Phone Numbers Enter your Preferred Phone Number here When calling from a Preferred Phone Number you will not need to enter your phone password to gain access to your phone administration settings You can enter up to 4 phone numbers Please be careful of what phone numbers you enter If you enter your home phone number anyone calling from that phone number will be able
32. r including 011 before the country code and area code Destination Type Choose the type of calls you will receive on this phone number from the dropdown menu Finder Only calls give you the ability to accept the call you are receiving Notification Only calls are when PhoneFusion One calls you only to notify you that a Voicemail or Fax Destination Type Finder Onhy Notification Onhy Copyright 200 Finder and Notification message has been received You can also select both types Finder and Notification Pin Code You can add a Pin Code on this forwarding destination This protects your call from being accepted by someone else When PhoneFusion One calls this phone number the recipient will need to provide the Pin Code before we allow the call to be handled in any way Provide us with a numeric Pin Code here maximum of 4 digits Post Dial Digits Post dial digits are DTMF tones entered to bypass an automated phone system If you have an extension number that needs to be entered when we call this destination enter that extension number here Time Zone Choose the correct time zone for the phone number you are providing 9 Eastern Time Central Time Mountain Time or Pacific Time If your destination does Mountain not apply to these time zones make sure your hours for destination are marked with m m the GMT hour difference Delay Time Provide the number of seconds you want PhoneFusi
33. reports show you details on the all charges billed to your account Usage reports will show you details of calls received through PhoneFusion One Usage reports include the date and time of a call the number that called what type of call was answered and the duration of the call Below is an example of incoming faxes to 888 208 7701 Note the report has shading that highlights what happened to one individual call Each call can have several lines on the report depending on the features used in the call that was received 2005 12 23 13 41PM _ 9547451699 aoro peoo oa 2005 12 23 13 41 PM __ 9547451699 ow 2005 12 23 13 45 PM_ 9547451699 e e 036 2005 12 23 13 45 PM_ 9547451699 on 2005 12 23 13 45 PM_ 9547451699 882087701 osr S Copyright 2008 PhoneFusion Inc Administrative This section allows you to change your administrative options Click on the administrative icon and you will be presented with a list of submenus Click on the icons to change specific features related to these sections Adminis trative Voic em ail E _ Fax Security VIP Callers Distribution List My Account Settings Voicemail Voicemail This section allows you to change all settings related to your PhoneFusion One voicemail feature Copyright 2008 PhoneFusion Inc D Play new message counts before admin menu Yes Ma O D Seconds to skip ahead on woicemail playback B Touchtone f
34. s default settings already in place and you can feel free to leave them as they are To change the touchtone key click on the box and a phone keypad will appear Select one of the options Options for voicemail playback This menu allows you to choose which touchtone keys you will press on the phone keypad in order to carry out different functions when listening to voicemail messages If you click on the yellow arrows you can change the order in which you will hear the list of options Click on the box and you can choose the touchtone number you will press for the options listed PhoneFusion One has default settings already in place and you can feel free to leave them as they are 5 Please specify the allowed options for voicemail playback Order of Key to Message press Ti Replay AF Delete Undelete k T3 Save ara Call back sender a7 5 Reply to message 476 Play back sender s caller ID avi Forward to another user k TE Repeat current menu ATI Main Menu eo a2 10 NONE Should we send you an ICN SMS when a new voicemail is left Choose whether you would like to receive ICN Incoming Call Notification SMS message that you have new voicemail This SMS message will be sent to the email address provided in the Incoming Phone Options section Choose yes or no Should we send you an ICN 5M 5 when a new voicemail is left Yes Mo E mail address es to which your voicemail will be sent PhoneFusion One w
35. se the amount of Speed Dial entries you have available contact Customer Service to upgrade your services Speed Chal You are now using 0 Speed Dials out of a total of 5 Click the Add button A new window will appear Copyright 2008 PhoneFusion Inc For visualhelp Speed Dial ela anan ET AAA EE Ose Jo e a C mae 1 Enter the Speed Dial number you are assigning this entry 2 Enter a brief description name of the entry you are adding 3 Enter the complete phone number for this entry Domestic phone numbers Enter a 10 digit number without the 1 International phone numbers Enter the complete number including 011 4 Choose whether the number entered is a phone number a VoIP IP address or an SIP IP address 5 When you are finished click the Modify button You can modify or delete Speed Dial entries at any time by selecting Delete or Modify on the Speed Dial list You are now using 1 Speed Dials out of a total of 5 Speed Dial Hame Humber ype G 0 CY G a Copyright 2008 PhoneFusion Inc Reports Si This section allows you to browse your Credit Card repos JI and Usage reports You can select different date ranges from the drop down list to review all usage or select credit card to see billing reports Credit Card ae Credit Card No data for that period sorry Today Yesterday Last Month Custom Data Range Credit card
36. sign 4 Press 3 for Account Options 5 Press 9 to initiate Meet Me Conference Mode 6 Enter your Meet Me Conference Pin Code Option 3 For calls from a VoIP adapter only 1 Pick up your handset connected to your VoIP adapter 2 Dial 377 You have now initiated the Phone Administration Copyright 2008 PhoneFusion Inc 3 Press 3 for Account Options 4 Press 9 to initiate Meet Me Conference Mode 5 Enter your Meet Me Conference Pin Code Instructions for Listen Only and Regular Attendees to Call into Your Meet Me Conference Once your Meet Me Conference has been set up provide your callers with either the Listen only pin code or Regular pin code Ask the conference attendee to call your personal PhoneFusion One phone number When the system answers the caller should press 9 PhoneFusion One will ask the caller to enter the Meet Me Conference pin code 1 Dial your Personal PhoneFusion One Phone Number 2 When the system answers press 9 3 Enter the Meet Me Conference Pin Code followed by the sign Speed Dial This section allows you to enter Speed Dial entries for those phone numbers you call most often Speed Dial entries are used when using your PhoneFusion One number to MAKE calls You can assign a frequently dialed phone number a shortcut number Dial the shortcut number followed by the sign and PhoneFusion One will Know which phone number you want to call If you want to increa
37. ssages from your PhoneFusion One online inbox once it has been emailed to you conserving storage space Choose yes or no Should the system send all voicemails to your external e mail address ONLY Yes No Touchtone for stopping voicemail playback This setting allows you to choose the touchtone key on the phone keypad that you will press to stop a voicemail message playback once you have started playing the message i Touchtone for stopping voicemail playback Do you want the system to call you when you get a new voicemail or fax This is the PhoneFusion One Message Phone Call Notification feature PhoneFusion One can call you each time you receive a NEW voicemail or fax message This feature has additional components that can be configured here in the voicemail section or in the fax section on this website These additional components include how many times PhoneFusion One will call you Choose yes or no Do you want the system to call you when you get a new woicemail or fax Yes O Ho Telephone number to dial when user presses O operator during voicemail greeting if enabled Enter the phone number you want calls transferred to when someone reaches your voicemail box if the feature is turned on Remember to record your voicemail greeting giving your caller instructions to press O to be routed to the representative on call Example Greeting Hello you have reached John Doe s voicemail He
38. ssages you no longer need or contact Customer Service You will see the following icons on the left hand side of the page Phone Options 7 Messages Speed Dial Phone Options gt Reports i a SpeedDial Administrative Repor ts eee Hap J Administrative 9 Makea Call Help Logout J Make a Call All of these icons will lead you to all of the account options in order customize your features i E O i You will find the Log Out button on the bottom right of the screen gt Logout l Copyright 2008 PhoneFusion Inc Now that you have logged in to your personal PhoneFusion One Web account you have access to all of your settings and can now customize your PhoneFusion One features Messages Main Page In this section you will find a list of all messages currently stored in your Web account All the messages you find here will also be available when you dial into your account by phone Once a message is deleted from this Web inbox that message will NOT be available to you when you log into your PhoneFusion One account by phone aim Onew message F o fax 0 Call R di Pac 0 oid messaze Ep Ta T pan Tea 954 734 7249 0 of 100MB used You currently have no messages in your mailbox Reports Administrative Help Make a Call Logout Here is a guide to the other buttons on the screen The top section of the screen will look l
39. to gain access to your phone administration options like listening to voicemail messages or use the Calling Card feature Copyright 2008 PhoneFusion Inc E Enter your Prefered Phone Number here IIKKA E Enter your Preferred Phone Number here Po E Enter your Prefered Phone Number here Po E Enter your Preferred Phone Humber here DOO O OE VIP Callers This section allows you to enter VIP callers A VIP caller is someone you know will call your PhoneFusion One number often When that person calls PhoneFusion One can be set to behave a certain way If you want to increase the amount of VIP entries you have available contact Customer Service to upgrade your services gt VIP Callers If you add a phone number as a VIP entry you can have PhoneFusion One do one of the following Bypass all introductory audio Send directly to voicemail Send directly to Phone Admin Reject the call To add a VIP caller s phone number to this list Click the Add button A new window will appear Copyright 2008 PhoneFusion Inc 2 AETS Number Bypass all introductory audio Send directly to voicemail Send directly to Phone Admin Reject the call 1 Enter the complete phone number for this VIP caller entry Domestic phone numbers Enter a 10 digit number without the 1 International phone numbers Enter the complete number including 011 2 Choose one of the following VIP
40. y pi Immediately in T minute In 3 menutes In S minutes If the phone number entered is valid the system will give the requestor an accepted response similar to the one below Copyright 2008 PhoneFusion Inc Click to Call Your request for a call has been accepted You should receive a phone call to your telephone number G88 208 7801 immediately Please stand by For more information go to hitp tiwww phonefusion com Powered gm pheonsfusion by M ais ai ae If this feature is not enabled the requestor will get an error response Cork jo Cai Prani by T usion You have clicked on a link sponsored by PhoneFusioen com We are unable to determine the phone number of the customer you are trying to reach Please contact the provider of this link to notify him her of a problem Help F Help i PhoneFusion One including contacting Customer b Contact us Service Manuals and downloads to help use our User guide service Downloads a O O i This menu brings some helpful information about Contact Us This icon shows you how you can contact PhoneFusion One Customer Service by email or phone This link also provides additional online support information PhoneF usion com On the Web http www phonefusion com Support Website http support phonefusion com Customer Service Phone 1 888 208 7801 Customer Service Email csemice phonefusion com 9 30 AM to 5 00PM
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