Home

Supervisor Express Guide - Monitor Business Machines

1. Edit molior TE Delete Line Elemerit ceni tento tr c enr ccr ch e gne ev tet depesnieasisvsstastemedenceventonasa Default Font Header Footer Appearance Hide Mouse Cursor Button Positions Busy Indicator Common Number Pad Keyboard Main Galculator ereas u Calculator Nr Payment Method nsu eni iMi D E eid METRI e reete PES LEE Account Selton uxaaasoneoeibee ep EEG ce Ep eq RAN RE rinde te ax es cin adita ti ecran EAE RETER Select Primary Select Suffix Select Secondary Invaild Account Locked Account Non Reloadable ACCOUnIL eerie ntc repe rae eterne ua toa Eno eain de Ee eee Eee a RI Y Rak aaepe eere eee epa At Maximum Balance cccccccccseceeeeeeeeeeeeeeeeeeeeeaeeeeaeeecaaeecaaeesaeeeeaaeeeaaeeseaeeseaaeeceaeeecaeeseaeeseeaeeseaeeseeeseeeeeseaeeseeeees Add Value Unavailable Validate ID No PIN cccccccccecsscesecsseceseesseceaecaeceecaeecseecseecsessaeecsessaeesaecseesseecseesseecaessaeecseesaescaeseaeseaeeeaeseaeeneesseesaeeses Card Association Association INSTFUCTIONS 0 ccceeecceeeceeeeceeeeeeceeeneeeeaeeecaaeecaaeecaaeeeeaaescaaeesaeeecaaeseaeeseaeeseaeeesaeeseaeeseaeeseeeeeseaeeeeeeees Validate User RE Confirm ASSOCI tION RRRRRRRRRRRRRRRREEEEEEMEEMEEMMMMEMMEMMMNMM Ass
2. Out of Service This option allows you to customise the wording or appearance of the Out of Service screens by specifying replacement images By clicking on the buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified 125 Configuration a d Express Configuration Ce rer L Add Value Page Definition L Buy Card Filename Pages OutOfService xaml E B Buy Ticket L Invalid Amount gt i Confirm Amount Message L Add Value L Buy Card L Buy Ticket L Eftpos Transaction L Add Value Welcome L Combine Tickets L Card Dispensed HDG B L D3000 Collect Card m Out Of Service Text L Print Receipt L Buy Another Card L Supervisor Transaction L Refund To Ticket L No Receipts Warning B Maintenance L Tech Access L Exit L Out of Service B PIN Support L Set New PIN L Confirm New PIN X L amp Configuring Terminal ID Le PIN Support This section holds all the PIN Support images and text used Set New PIN By clicking on the buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified Configuration 126 127 a d Express Configuration L Add Value Buy Card D Buy Ticket L Invalid Amount gt amp Confirm Amount L Add Value L Buy Card L Buy Ticket Eftpos
3. Select Cash Eftpos This area contains the images and text for the Eftpos and Cash selection buttons including the additional text added to the button if the particular function is unavailable for whatever reason Configuration 5 een gt m Appearance E Common AE Number Pad eg Keyboard L Main b amp amp Calculator b X Account Selection b i Card Association b i Card Refund Select Cash Eftpos gt l Cash Payment _A Not Available Messages L Instructions gt Cash Entry L Add Value L Buy Card L Buy Ticket lt gt B Calculator Cash Entry L Add Value L Buy Card L Buy Ticket L Buy Card Insufficient Amou LJ Cash Not Available gt I Eftpos Payment L Preset Amounts a Configuring Terminal ID AB35 Page Definition Filename Pages CashEftpos xaml utton Images Pay By Cash Images WhiteButton xaml Pay By Eftpos Images WhiteButton xaml ZeroValue Images WhiteButton xaml ext Message Cash Not Available Eftpos Not Available Cash Button Label Eftpos Button Label Zero Value Button Label By clicking on the buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified or changed Configuration 90 Cash Payment This option allows you to customise the messages displayed during the Cash Payment process A Not Available Messages Instructions oy Cas
4. A Configuring Terminal ID Buy Card By clicking on the J buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified Configuration 102 B Eftpos Payment Page Definition Filename Pages EnterAmount xaml P L Preset Amounts gt D Enter Amount Add Value Text L Buy Ticket gt I Calculator Enter Amount L Add Value L Buy Card L Buy Ticket L Invalid Amount gt EX Confirm Amount L Add Value L Buy Card L Buy Ticket L Eftpos Transaction L Add Value Welcome L Combine Tickets L Card Dispensed D3000 Collect Card L Print Receipt L Buy Another Card Supervisor Transaction Refund To Ticket L No Receipts Warning B Maintenance L Tech Access D Exit LJ Out of Service gt i PIN Support 4 m A Configuring Terminal ID Buy Ticket By clicking on the J buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified 103 Configuration B Eftpos Payment Page Definition Filename Pages EnterAmount xaml P L Preset Amounts gt i Enter Amount L Add Value Text L Buy Card Message m B Buy Ticket gt I Calculator Enter Amount L Add Value L Buy Card L Buy Ticket L Invalid Amount gt iX Confirm Amount L Add Value L Buy Card L Buy Ticket L Eftpos Transaction L Add V
5. 2 General V Enable Card Refund 4 Supervisor Options 4 Card Settings y Card Readers Refund Type J Eftpos Manual Manual Refund Type V To Bank Account V By Cheque V Donation W Functions 2 Add Value Min Refund Amount 50 s amp View Balance V Card must be inserted in D3000 Controller Buy Card a Bic Ls IC Charge Manual Refund Fee For Donations 4 Card Refund Dots Entry Mask _ Buy Ticket Calculator Phone Number 4 Application Launcher Bank Field 1 v Payment Methods V Use Bank Field 2 9 Cash 2 Eftpos Bank Field 2 Es Exit Disbursements Printing Refund ACCOUNT REFUND Y Receipts Tickets Manual Refund Fee ADMIN CHARGE bg Header Footer Donation DONATION Y Wl Appearance After Refund Wil Common 9 Reset Primary Fields Delete Primary Number Pad Keyboard V Name ID 2 Main V Department v Default Secondary Calculator v Text Field 1 4 Text Field 2 L Calculator V Text Field 3 7 Email L Payment Method m gt Configuring Terminal ID AB35 Cancel Options Refund Type There are two types of refund process available Eftpos and Manual Eftpos refund type attempts to automatically refund the user back to a bank card of their choice using the Eftpos terminal attached to the kiosk It is now quite rare for a bank to allow this mode of operation in an un attended situ
6. Refund to Bank Account 4 MON IT 559 sein Account Name Phone Number mn M IR CR CUR CRURA CD ZR CR CRI CR CR CIA CN A A A CN CA A nl n mn CC om em 2 Enter your bank account number This screen will alter depending on what the requirements are in your area User Guide 218 4 MONIT StarfAgain Account Number er BSB En M CIR CIN CUR A CC CR C CIA CN LB CR AR CR CINA TD COR CURA CNN TUR TN CUR CR CR CED CER UND CUIR CUL CU CIA CR AR ER A CR mem 3 Confirm the refund MONITOR Confirm Refund Card Balance Your request is then processed by an administrator and will be directly credited to your account within a few days 219 User Guide Refund by Cheque 1 Enter your account name and contact phone number 4 MONIT StanffAgain Account Name Phone Number E ND CIR A CO ON A CO CO OR CA CA CN EM ND 7D CA CC CO CC CN TN CIR CR CA CENA CUR CU CUIR CHO CR CR CR AR E CO CR 2 Enter your postal details This is where the cheque will be mailed 2 MONIT StarffAgain Name John Customer Street Address PO Box Suburb State Postcode GD M CIR CR CS OC CO CC CLR IND EA CER CUR FR CR CA CER RO CM CER UR CR User Guide 220 3 Check that your details are correct and then click Accept amp Proceed 4 MONIT StarffAgain Confirm Refund Details Account Name John Customer Phone Number 555 5555 Name John Customer Street Addres
7. 7 The application will then confirm that the Supervisor Transaction has been successfully completed before re directing the user to the Main page 177 User Guide MONITOR By Cash with Calculator This is the step by step process that a user will walk through if selecting payment By Cash and the Calculator function is enabled under Configuration Calculator User Guide 178 zm A l M lt gt Start Again MONITOR By Cash By Eftpos Back 1 Select By Cash option 2 This message is customisable through Configuration Appearances where the instructions for how to load cash and coins can inputted reflecting the specific cash or note acceptor hardware devices installed 179 User Guide Start Again inne Details go here 3 The user then selects Next to proceed or Back to go back a step 4 The following screen will then show the amount You Have Entered the account holder s Card Balance less Fee The screen also displays the possible number of transactions available based on the current Card Balance User Guide 180 Goninon You Have Entered 5 00 Card Balance 4 50 After 0 50 Fee Photocopying A4 Black amp White 0 10 45 A4 Colour 0 20 22 A3 Black amp White 0 30 5 Mac PC Use A3 Colour 0 40 11 Accept amp Proceed 5 Once the User is satisfied with the amount up loaded and that amount appears under You Have Entered then the User can select Accept amp Proceed to continue w
8. Refund to Ticket By clicking on the buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified Configuration 120 L Buy Ticket Page Definition v Calculator Enter Amount Filename Pages MessagePage xaml L Add Value L Buy Card L Buy Ticket Message LJ Invalid Amount D Confirm Amount Add Value L Buy Card L Buy Ticket L Eftpos Transaction L Add Value Welcome L Combine Tickets L Card Dispensed L D3000 Collect Card L Print Receipt L Buy Another Card L Supervisor Transaction L No Receipts Warning 7 c Maintenance L Tech Access L Exit L Out of Service gt B PIN Support T Configuring Terminal ID Text No Receipts Warning By clicking on the buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified 121 Configuration a d Express Configuration L Buy Ticket gt B Calculator Enter Amount L Add Value L Buy Card L Buy Ticket LJ Invalid Amount gt B Confirm Amount L Add Value D Buy Card L Buy Ticket L Eftpos Transaction L Add Value Welcome L Combine Tickets L Card Dispensed L D3000 Collect Card L Print Receipt Buy Another Card a Supervisor Transaction L Refund To Ticket L No Receipts Warning 7 c Maintenance L Tech Access O Exit Out
9. 3 The user then selects Next to proceed or Back to go back a step 4 The following screen appears and the value on the You have Entered will update as the user loads their cash Ga Start Again MONITOR Insert Cash Initial Balance 490 21 You Have Entered 0 00 Reload Fee 1 00 New Balance 489 21 User Guide 160 5 Once the cash has been entered and the You Have Entered balance reflects the same amount entered the user selects Accept amp Proceed to continue 6 This next screen is optional and will only appear if enabled under Configuration Prompt to Print Receipt If Yes is selected the receipt is printed If No is selected a receipt is not generated MONITOR 7 The application will then confirm that the Supervisor Transaction has been successfully completed before re directing the user to the Main page 161 User Guide MONITOR By Cash with Calculator This is the step by step process that a user will walk through if selecting payment By Cash and the Calculator function is enabled under Configuration Calculator User Guide 162 zm A l M lt gt Start Again MONITOR By Cash By Eftpos Back 1 Select By Cash option 2 This message is customisable through Configuration Appearances where the instructions for how to load cash and coins can inputted reflecting the specific cash or note acceptor hardware devices installed 163 User Guide Start Again MONITOR Detai
10. Configuration 94 Calculator Cash Entry Add Value By clicking on the buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified D Cash Entry 3 Page Definition L Add Value LJ Buy Card LJ Buy Ticket Text gt amp Calculator Cash Entry Cash Entered Label au Cash Entered Amount New Balance Label New Balance Amount Filename Pages ThisBuysCashAddValue xaml L Buy Card Insufficient Amour L Cash Not Available Fee gt W Eftpos Payment P Preset Amounts D Enter Amount L Add Value L Buy Card L Buy Ticket gt B Calculator Enter Amount L Add Value LJ Buy Card L Buy Ticket LJ Invalid Amount D Confirm Amount L Add Value LJ Buy Card LJ Buy Ticket L Eftpos Transaction L Add Value Welcome L Combine Tickets L Card Dispensed 3 D3000 Collect Card m E Configuring Terminal ID 95 Configuration Buy Card By clicking on the buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified gt Cash Entry Page Definition L Add Value LJ Buy Card L Buy Ticket Vet gt X Calculator Cash Entry Cash Entered Label L Add Value Cash Entered Amount Card Balance Label Card Balance Amount Filename Pages XThisBuysCashBuyCard xaml ard L Buy Ticket LJ Buy Card Insufficient Amour L Cash Not Availa
11. Text Header By clicking on the buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified Pesci Wl Appearance E Common EE Number Pad Keyboard L Main b iS Calculator b I Account Selection b W Card Association b Card Refund L Select Cash Eftpos gt l Cash Payment L Instructions gt Cash Entry D Buy Card L Buy Ticket L Add Value nD Buy Card L Buy Ticket gt D Eftpos Payment L Preset Amounts _A Not Available Messages B Add Value gt B Calculator Cash Entry L Buy Card Insufficient Amou L Cash Not Available Configuring Terminal ID AB35 Page Definition Filename Pages AddValueCash xaml ext Message Cash Entered Label Cash Entered Amount Fee Label Fee Amount Reload Value Label Reload Value Amount Bonus Label Bonus Amount Total Label Total Amount New Balance Label New Balance Amount Configuration 92 Buy Card By clicking on the J buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified or changed 93 een gt Wl Appearance El Common EE Number Pad Keyboard L Main b i Calculator b X Account Selection b I Card Association b I Card Refund L Select Cash Eftpos gt l Cash Payment A Not Available Messages L Instructions
12. gt B Card Refund L Insert Swipe f L Enter Account E rar hich Te L Confirm Refu n m E DO NoPINSet a BI TE aby Q Balance Too Ld BEREA Dac Confirm Association ash Payment LA Not Available LJ Instructions gt amp Cash Entry EY Configuring Terminal ID Cancel Configuration 76 Association Failed By clicking on the buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified fi x1 Express Configuration gt B Card Association Page Definition D Association Instructions Filename Pages MessagePage xaml f Validate User Text L Confirm Association D Association Failed Message gt B Card Refund L Insert Swipe Card L Enter Account PIff L Confirm Refund 9 C No PIN Set Blt L Balance Too Low IBzi amp B BIBIBIIA V g O Select Cash Eftpos z n Card Association Failed gt y Cash Payment Al Not Available M LJ Instructions gt amp Cash Entry L Add Value LJ Buy Card L Buy Ticket 7 X Calculator Cash L Add Value LJ Buy Card L Buy Ticket L Buy Card Insuffid L Cash Not Availad gt D Eftpos Payment L Preset Amounts B Enter Amount L Add Value Buv Card A Configuring Terminal ID 77 Configuration Card Refund This option allows you to customise the messages displa
13. For more information read the Data Collection Policy 6 The wizard will install the Microsoft Net Framework 4 if required then will prompt that Express is ready for install Click nstall to continue Installation Notes 6 fe Setup Express Ready to Install Setup is now ready to begin installing Express on your computer Click Install to continue with the installation or click Back if you want to review or change any settings Destination location C Program Files Monitor Business Machines Express 3 Start Menu folder Monitor Business Machines E press 3 7 Once Express has been successfully installed the wizard will advise with the following screen Click Finish to exit the setup wizard fe Setup Express Completing the Express Setup Wizard Setup has finished installing Express on your computer The application may be launched by selecting the installed icons Click Finish to exit Setup Installation Notes Getting Started The installer creates shortcuts in the drive selected during the setup wizard The following shortcut icons are created B Start Express Opens the Express application ready to Add Value Buy Card or Tickets va Cash and or EFTPOS See User Guide section for a walk through of the process a user will go through to do a transaction Express exe db Configure Express COA exa Opens the Express configuration dialog where you can change and activate sett
14. y General 4 Supervisor 4 Card Readers b 2X Functions b 2X Payment Methods Be Exit Printing BI Appearance W Common E Number Pad 5 Keyboard L Main gt W Calculator L Calculator L Payment Method gt Account Selection Select Primary Select Suffix Select Secondary LJ Invalid Account L Locked Account L Non Reloadable Account L At Maximum Balance L Add Value Unavailable Card Association Association Instructions D Validate User L Confirm Association Association Failed m Configuring Terminal ID Add Value Fee m Cards Prefix Offset Length Add Value Fee Eftpos Add Value Cash Add Value Max Balance Auto In 0 20 v vi 10 000 This enables a fee to be charged when value added Eftpos Add Value This enables the card to add value by EFTPOS Cash Add Value This enables the card to add value using Cash Max Balance This shows the maximum balance allowed on the account See Functions Add Value to set this maximum balance Auto Insert This function if ticked will create an account within Supervisor Net if the Card account is not found Ifthis box is left un ticked the card will be rejected if account not set up in Supervisor Net Configuration 16 Card Readers These options provide a connection and integration to the Card R
15. 4 Express will then take the User through the processing an EFTPOS payment steps 5 Once the EFTPOS payment has been successfully processed if enabled under Configuration Prompt to Print Receipt the following prompt will apear If Yes is selected the receipt is printed If No is selected a receipt is not generated User Guide MONITOR Do you want to Print the Receipt 6 The application will then confirm that the Supervisor Transaction has been successfully completed before re directing the user to the Main page MONITOR Supervisor Transaction Completed User Guide 186 By Eftpos with Calculator This is the step by step process that a user will walk through if selecting payment By EFTPOS and the Calculator function is enabled under Configuration Calculator Ga Start Again MONITOR By Eftpos 1 Select By EFTPOS option 2 Using the keypad the User enters their desired Card Value The screen then displays the Card Value amount including the Fee It also gives the option of viewing the possible number of transactions available based on Card Balance These services listed and service pricing can be customised under Configurations Calculator 187 User Guide Start Again Total Cost 5 50 Includes 0 50 Fee Card Balance 5 00 5 a Photocopying Mac PC Use m Accept amp Proceed 3 Using the keypad the User enters their desired Add Value The screen then displays the Add
16. Digits All Digits First X Digits Last X Digits Using the arrow key select the desired read digits from the card Digits 0 Configuration Skype Assistance By enabling this option assistance calls can be made through Skype from the Kiosk Enter your skype address into the field below Skype Assistance E Enable Skype Name USB Kiosk Control Board Kiosks supplied by Monitor will come fitted with a kiosk control board This board is used to extend the capabilities of the kiosk beyond what is possible with using just a computer These include e Intrusion detection e Disabling the alarms when a special access card is used e Battery backup circuit for the siren Even though the interface is USB the connection is a serial communications channel USB Kiosk Control Board Serial Port COM1 Stop Bits fi Baud Rate 9600 DataBits 8 Parity None v Alter these to match the Kiosk computer settings or as specified in the Kiosk board user manual e Serial Port e Baud Rate e Parity e Stop Bits e Data Bits Hardware Power Management Windows may attempt to shut down the network adaptor and USB ports during periods of inactivity in order to save power This behaviour is generally undesirable for a kiosk as they there are usually many periods of inactivity during the day When the device wakes up it takes time to re establish connection to the peripherals and can result in the message Busy being
17. Making a Transaction This section shows the process a user will go through when making a transaction of buying a Card Ticket or Adding Value to a Card Ticket Many parts of the screen display such as the background and the text used for the display messages can be customised for your site Refer to appearance for more detail on this This is the main home page and the start of the transaction process At any stage of the process the Start Again button can be selected to return to this main page or if a transaction is canceled the system will return to this screen MONITOR Add Value Buy Card Buy Ticket Calculator Card Refund User Guide 142 Add Value Start Again MONITOR Welcome JOHN SMITH Your Current Balance is 35 00 The above screen is an optional Welcome Screen with user balance that appears when user swipes their card This can be enabled under configuration Add Value This function allows the user to Add Value to a Supervisor Account on their card MONITOR Please Select an Option Add Value Buy Card Buy Ticket Calculator Card Refund 143 User Guide 1 By Selecting the Add Value button from the Main Page the following Swipe Card prompt will appear Start Again MONITOR 2 Once the card is swiped and the Supervisor Net account is verified this optional screen will appear if enabled under Prompt for Suffix in Configuration If enabled the user selects the relevant Suffix
18. Preview Transaction Fee Displays the fee deducted from the payment amount The fee will be aligned to the right side of the page You can also enter text which will be aligned to the left side of the page Transaction Reference Number Displays the terminal generated reference number of the transaction This transaction reference number can be queried from the database in the future to find the transaction The fee will be aligned to the right side of the page You can also enter text which will be aligned to the left side of the page Verticle Spacer Creates a vertical space like a blank line on the Receipts Tickets The height of the space is given by the Spacing setting Add Line Element Add new elements by pressing the Add button This displays the dialog shown below 45 Configuration Center v Cancel Horizontal Line Image Nett Amount New Balance Payment Amount Payment Method Refund Reference Number Tax Terminal ID Ticket Number Ticket Number Barcode Transaction Fee Transaction Reference Number Vertical Spacer Choose the type of element you want to add by selecting it from the Type drop down box shown above The text appearance can be selected using the Edit Style button and you can change the position of the text on the line using the alignment drop down box If you want to usea consistent font on your receipt ticket you can set up a default font by pressing the Default Font
19. This option allows you to enter text or any other line element into the Header space on selected Receipt Tickets X Eftpos Es Exit Printing E Receipts Tickets Header E Footer Wi Appearance UB Common EE Number Pad amp Keyboard L Main gt B Calculator LJ Calculator L Payment Method Account Selection L Select Primary L Select Suffix 3 Select Serandanr Image MonitorLogoForTickets png Text Vertical Spacer Preview Monitor Business Machines E 31a Normanby Rd Mt Eden Auckland 1024 Phone 09 623 5000 Configuration 50 51 The header is a recommended option for reoccurring items such as Ticket No Image or Text Refer to the list of Line Elements for details on the line elements available for adding to the header The Header will appear on Receipt Tickets where the Use Header option has been ticked in the Receipts Tickets section of the configuration settings There is no limit to the number of line elements that can be added to the Header Ticket Type Add Value Cash Image Vertical Spacer Text Text Vertical Spacer Horizontal Line Purchase Date Transaction Reference Number Expiry Date Card Number Nett Amount Transaction Fee Tax Vertical Snacer g d eR v Use Header v Use Footer Preview Date of Purchase Transaction Reference Number Expiry Date Card Number Net Am
20. 7 Add Value 2 View Balance 2 Buy Card 7 Card Refund L Buy Ticket Calculator 2 Application Launcher Ticket Type Buy Ticket Eftpos Y Copy Horizontal Line Vertical Spacer Payment Method Payment Amount Tax Vertical Spacer Horizontal Line Vertical es Text Ticket Number Horizontal Line m S tee Heada Ica Erba To delete any unwanted line element highlight the line element and click on the Delete button to remove Supervisor 2 Card Settings 4 Card Readers 2X Functions 7 Add Value XH View Balance amp Buy Card 7 Card Refund L Buy Ticket Calculator Application Launcher nt Mes Default Font The Default Font function controls the default appearance of the receipt ticket text Ticket Type Buy Ticket Eftpos Y Copy Horizontal Line Vertical Spacer Payment Method Payment Amount Tax Vertical Spacer Horizontal Line Vertical uem Text Ticket Number Horizontal Line m IZ tice Heade Lic Erbe EE Ex Default Font EC eem By using the Default Font you can standardise all text and line elements that haven t already been individually customised to pre defined font styles and sizes Using the arrow down button on each of the drop boxes you can edit the font and size 49 Configuration Inherit From Font Family Arial Font Size 9 Weight Bold Italic Preview Header
21. Keyboard Reader This function option enables Express PC or Kiosk to operate with a Keyboard reader A keyboard wedge unit will be attached to the kiosk A keyboard wedge is a card reader that attaches to the kiosk and appears to be a keyboard to the software The keyboard wedge reader can be enabled on some or for all functions i e Add Value Refunds Tech Access 17 Configuration Serial Card Reader This function option enables Express PC or Kiosk to operate with a Serial Card reader A serial card reader is connected to a serial port Card Reader Settings To alter these to match the card reader settings or as specified in the card reader s user manual e Serial Port e Baud Rate e Parity e Stop Bits e Data Bits Serial Card Reader can be enabled on some or for all functions i e Add Value Refunds Tech Access D3000 Controller Filter The D3000 card reader is a motorised card acceptor and optional reader capable of accepting a user s card reading a mifare card option and swallowing a card For purposes such as automated refunds To alter these to match the card dispenser settings or as specified in the card dispenser s user manual e Serial Port e Baud Rate e Card Capacity Once this capacity is reached no further cards can be inserted until a special access card CARD ACCESS is used Card Dispenser Controller can be enabled on some or for all functions i e Add Value Refunds Tech Access
22. Maximum Balance Reached Then click OK to accept the new image or Cancel to return to the previous configuration Screen Add Value Unavailable gt Wi Appearance Page Definition EE Common EE Number Pad amp Keyboard L Main Message amp Calculator L Calculator L Payment Method gt 2X Account Selection L Select Primary L Select Suffix L Select Secondary LJ Invalid Account L Locked Account L Non Reloadable Account i At Maximum Balance B Add Value Unavailable 7 i Card Association Association Instructions Validate User L Confirm Association Association Failed c Card Refund L Insert Swipe Card L Enter Account PIN L Confirm Refund L No PIN Set Balance Too Low L Select Cash Eftpos c Cash Pavment Filename Pages XCantAddValue xaml E Configuring Terminal ID 71 Configuration By clicking on the J buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified Please try again later Then click OK to accept the new image or Cancel to return to the previous configuration Screen Configuration 72 Validate ID No PIN Ml Appearance i Page Definition Common WI Number Pad isa Keyboard Text m a Calculator j Calculator L Payment Method gt 9 Account Selection Select Validation Method L Select Primary L S
23. Min Refund Amount 50 4 Set a minimum allowable amount to be refunded Any account with less than this will not be refunded 3 General Enable Card Refund Supervisor Options 4 Card Settings Refund Type Eftpos 9 Manual 4 Card Readers v Functions Manual Refund Type To Bank Account By Cheque Donation 2 Add Value Min Refund Amem s 2 3 View Balance Igi Card meet he incor yor WT ies Configuration Appendix 1 Manual Refunds Setting the fees Fees are optional but a good way to cover administration costs If this is enabled the fee will be deducted from the user s account prior to the refund application being sent to the administrator 1 Choose which disbursement pricing model you wish to use for the fee Where possible this should be left at the default value of ADMIN CHARGE AM X General lt V Enable Card Refund 4 Supervisor Opia Card Setti n ze ae Refund Type Eftpos Manual 4 Card Readers Functions Manual Refund Type To Bank Account V By Cheque Donation Add Value Min Refund Amount 50 gt 4 VIEN Bane ES V Card must be inserted in D3000 Controller Buy Card 2 5 L Charge Manual Refund Fee For Donations LJ Buy Ticket S ENCIMA E Calculator Phone Number 9 00 000 0000 2 Application Launcher Bank Field 1 i Payment Metho
24. Start Character Defines the character on the card to start reading the card number from Usually a semi colon End Character Defines the character to stop reading the card number at Usually a question mark Ignore Card Reads With x Digits Or Less Express can ignore any cards read that are below a certain number of characters long This is primarily to ignore those card readers that put out a string such as Error if there is an error reading the card Configuration 18 Conversion No Conversion No Conversion Hex To Decimal By default this option is set to No Conversion If the option Hex To Decimal is enabled Express will convert hexadecimal data read from a card to decimal Functions This function option enables which services the Express PC or Kiosk can operate These options include Add Value Buy Card Card Refunds Buy Tickets Card Refund Calculator Application Launcher Express Configuration 4 Add Value Buy Card 4 Card Refund Buy Ticket B Calculator 4 Application Launcher b Payment Methods Es Exit Printing 9 If Add Value is the only function enabled the user will not see the main page instead they will be taken directly to the account number entry card swipe screen There is no point asking the user what function they would like to perform if there is only one function to choose from Add Value This screen allows the enabling of the function
25. amp Supervisor mm 7 Card Settings 7 Card Readers Port 8082 2X Functions Primary Creation pinnis Default Record INSERT DEFAL 7 View Balance X Buy Card E Set Primary ID to the Primary Nv 2 Card Refund g PIN Support L Buy Ticket E Enable PIN Support Calculator Bonus Amoun Application Launcher E Display Bonus Amounts Payment Methods Sutfre ACCOUNTS Configuration Appendix 2 Add Value Bonus 140 Disable the Calculator screens 141 Add value bonus amounts will not be displayed if the calculator is enabled for the Cash or Eftpos pages It is fine to have the calculator enabled on the main page of express To achieve this disable the feature Functions gt Calculator gt Show On Cash Eftpos Pages General 4 Supervisor 7 Card Settings 4 Card Readers X Functions 2 Add Value 2 View Balance 2 Buy Card 2 Card Refund E Buy Ticket Calculator 2 Application Launcher Payment Methods Configuration Appendix 2 Add Value Bonus Enable Calculato Show On Cash Eftpos Pages Disbursement 1 Enable Label Photocopying Disbursement PHOTOCOPIES Extensions Enable Extension Label 1 AA Black amp White 2 A4 Colour 3 A3 Black amp White 4 A3 Colour User Guide This section demonstrates the process a user will go through in order to make a transaction and process a payment The screens that follow show Express in its default configuration
26. e N Calculator Add Value Images WhiteButton xaml L Calculator Payment Method Buy Card Images WhiteButton xaml gt D Account Selection Buy Ticket Images WhiteButton xaml L Select Validation Method Combine Tickets Images WhiteButton xaml L Select Primary Card Refund ImagesWhiteButton xaml L Select Suffix L Select Secondary O Invalid Account Text Filename Pages WMain2 xaml J amp amp J amp amp y Xs ye CheckBalance Images WWhiteButton xaml L Locked Account Message L Non Reloadable Account Rd Vale Ba ene LJ At Maximum Balance Add Value Unavailable L Validate ID No PIN D Card Association Buy Card Not Available Label Check Balance Button Label Buy Card Button Label D Association Instructions Card Refund Button Label Validate User Card Refund Not Available Label Confirm Associati D Con duae Buy Ticket Button Label LJ Association Failed Combine Tickets Button Label gt amp Card Refun 7 gt j Calculator Button Label amp J amp J amp J amp Y Ys EEEE V Configuring Terminal ID AB35 By clicking on the J buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified 59 Configuration DB a LL rj ggRSSIA Y pisse Select an Option Calculator This section holds all the Calculator images and text used throughout the Express applicati
27. Amounts v Enter Amount L Add Value L Buy Card L Buy Ticket gt B Calculator Enter Amount L Add Value D Buy Card LJ Buy Ticket EY Configuring Terminal ID Configuration gt Page Definition Filename Pages RefundConfirm xaml 5 Text Message Balance Label Balance Amount Small Transaction Fee Label B B Small Transaction Fee Amount n Refund Total Label Refund Total Amount EEDE Confirm Refund No PIN Set By clicking on the buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified fi d Express Configuration fei gt c Card Refund L Insert Swipe Card L Enter Account PIN Filename Pages MessagePage xaml f L Confirm Refund Text L No PIN Set eae LJ Balance Too Low L Select Cash Eftpos amp Cash Payment LA Not Available Messages LJ Instructions B Cash Entry L Add Value D Buy Card L Buy Ticket v ED Caleator Cash Ey Can not Refund this Accoun L Add Value LJ Buy Card L Buy Ticket L Buy Card Insufficient Amour 7 L Cash Not Available 7 W Eftpos Payment M Preset Amounts gt i Enter Amount L Add Value L Buy Card Buy Ticket gt B Calculator Enter Amount L Add Value LJ Buy Card LJ Buy Ticket I gt Page Definition D Jm 1H JF S EY Configur
28. Configuration Calculator eS Start Again MONITOR 1 Select By Cash option 2 This message is customisable through Configuration Appearances where the instructions for how to load cash and coins can inputted reflecting the specific cash or note acceptor hardware devices installed User Guide 194 195 Start Again MONITOR Cash Instructions Details go here 3 The user then selects Next to proceed or Back to go back a step 4 The following screen appears and the value on the You have Entered will update as the user loads their cash Ga Start Again MONITOR Insert Cash You Have Entered User Guide 5 Once the cash has been entered and the You Have Entered balance reflects the same amount entered the user selects Accept amp Proceed to continue 6 This next screen is optional and will only appear if enabled under Configuration Prompt to Print Receipt If Yes is selected the receipt is printed If No is selected a receipt is not generated lt gt MONITOR 7 The application will then confirm that the Supervisor Transaction has been successfully completed before re directing the user to the Main page User Guide 196 MONITOR By Cash with Calculator This is the step by step process that a user will walk through if selecting payment By Cash and the Calculator function is enabled under Configuration Calculator 197 User Guide zm A l M lt gt Start Again MONITOR By
29. D Add Value L Buy Card L Buy Ticket L Buy Card Insufficie L Cash Not Available gt D Eftpos Payment Preset Amounts gt B Enter Amount L Add Value Y Buy Card Filename Pages StartCardAssociation xaml IBz ig ES Configuring Terminal ID Configuration 74 Validate User There are no strings to configure for this section as they are shared with other screens and edited in the common section lf Appearance Page Definition sy Filename Pages ValidateUser xaml J ie Keyboard L Main i Calculator L Calculator Payment Method gt B Account Selection L Select Validation Method L Select Primary Select Suffix L Select Secondary L Invalid Account L Locked Account L Non Reloadable Account L At Maximum Balance Add Value Unavailable Validate ID No PIN gt I Card Association L Association Instructions L Confirm Association L Association Failed gt X Card Refund Configuring Terminal ID AB35 75 Configuration Confirm Association By clicking on the buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified fi d Express Configuration fei D Card Association Page Definition L Association Instructions Filename Pages YesNoPage xaml f Validate User L Confirm Association Text a Association Failed Message
30. L Buy Card Cash Access Card Swiped Cash Access Ticket L Buy Ticke Card Access Card Swiped Card Access Eftpos Transaction LJ Add Value Welcome Tech Access Card Swiped Tech Access D Combine Tickets Invalid Card Swiped Invalid Card L Card Dispensed D3000 Collect Card L Print Receipt L Buy Another Card L Supervisor Transaction L Refund To Ticket L No Receipts Warning B Maintenance Tech Access D Exit L Out of Service B PIN Support L Set New PIN L Confirm New PIN m Text amp Configuring Terminal ID Exit This option allows you to customise the wording or appearance of the Exit screens by specifying replacement images By clicking on the J buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified Configuration 124 Add Value Page Definition Buy Card Filename PagesVExitPin xaml B Buy Ticket LJ Invalid Amount 2X Confirm Amount L Add Value L Buy Card L Buy Ticket Eftpos Transaction L Add Value Welcome L Combine Tickets L Card Dispensed D3000 Collect Card L Print Receipt L Buy Another Card L Supervisor Transaction L Refund To Ticket L No Receipts Warning B Maintenance L Tech Access L Out of Service B PIN Support L Set New PIN L Confirm New PIN X 4 m LI d Configuring Terminal ID Cancel
31. LE Ia RR Ra ERE AERE ERR RN SECRET dad SR Esa EXE ERR ERR Reed Ee Oe ba EA Use Card Reader Enter Account Number Contents i Enter ACCOUN ID ntsc Acces cnesteck cs 235224 dearna eRe Er aA cliches seaacacenaseceseesacsdessadaiendadadscsthasdasses ssseineeseseietsatsseaicin bees 21 Enter Us ernaime PaSSwOrd oasis cicsicscecssccnessceevssdvssteancececustevsaccscsatencsseedetesestacdsitedeaceneseiueasisbietsdecbsdvediecsacciesnans 21 Mobile Phone QR Code e EE 21 SNOW Welcome Page oed tee eese hbro b countusdacdecascdsanacedoneedeseauatedsdeascuspeusdunaviaiasasshcsantbnsesdecsacdsade 21 Enable Card ASSOCIatiION ccccccsccssecsseeseecseeeseecseessesceecssesseecseesaeecseseseseaeeseeseaeessecsaeceuscseesaeecaeseaeecaeseaeeeseseaeeeees 22 MASUAICIEDU NN P 22 146 1 A 24 Options Nr aaa aar A eE AETA A ATAUS SESETAN Ene ENOTE EA Saa a ES an TEES 24 Min Transaction AMOUNL cccccecccecseeceeeseneeceeeeeeeeeeeaeeseaeeeesaeseaaeeseaeeeeseeecaeeesaeeseseesseeeseaeeseaeesnseeeseaeeeeaees 24 Max Initial AMOUN TRE EE 24 Prompt to Buy Another Card 4 eer irai eec etie EH REEL E vaa inciso EI APAE RE ER aea ERRARE 24 Payment Method Allow Cash Allow Eftpos Disbursements RRRRRRRRRRRREEEEEEEMMMMMMMMM Hardware NN sik bdecdavcaw sscnadssavennadesniacsiccvssctbevstecasiazsnncnnduidasicesences dateadstavssasseenievsdacvsd cose sadeu
32. Logging This is a system setting that generates a detailed background record of all actions by the Express software The information generated by this feature may be used by technical staff to rectify an issue You may be asked to enable this option in order to diagnose a particular issue 4 General 4 Supervisor 4 Card Settings 2 Card Readers b e Functions b 2 Payment Methods Fs Exit gt Printing gt BM Appearance WU Common WU Number Pad Express Logging Debug Logging Card Swipe Logging Enabled Condition After Card Read All Digits After Applying Filter All Digits J When Sendina to Server Last X Diaits Configuration Copyright 2011 Monitor Business Me 10 After Card Read 11 Tick to enable After Card Read Then select from the Data to Log drop down box the desired range to be read Data To Log All Digits First X Digits Last X Digits Using the arrow key select the desired read digits from the card Digits 0 After Applying Filter Tick to enable After Applying Filter Then select from the Data to Log drop down box the desired range to be read Data To Log Digits All Digits First X Digits Last X Digits Using the arrow key select the desired read digits from the card Digits 0 When Sending to Server Tick to enable When Sending to Server Then select from the Data to Log drop down box the desired range to be read Data To Log
33. Number Pad i Ex gt MB Appearance Button Images 0 Images WhiteButton xaml 4 Number Pad amp Keyboard 1 Images WhiteButton xaml ls O Main 2 Images WhiteButton xaml 5 B Calculator 3 Images WhiteButton xaml ls Q Calculator 4 Images WhiteButton xaml a ne a nag 5 Images WhiteButton xaml ls v count Selection O Select Primary 6 Images WhiteButton xaml i Select Suffix 7 Images WhiteButton xaml bes L Select Secondary 8 Images WhiteButton xaml le D Invalid Account 9 Images WhiteButton xaml s d SESSE Delete Images RedButton xaml Non Reloadable A t a pee a i ii Clear Images YellowButton xaml laximum Balance LJ Add Value Unavailable Decimal Point ImagesWhiteButton xaml ie gt X Card Association Text Association Instructions RAREST L Validate User L Confirm Association n e D Association Failed 2 Button Label le gt B Card Refund 3 Button Label f L Insert Swipe Card 4 Button Label A L Enter Account PIN DON AE M L Confirm Refund ty O No PIN Set 6 Button Label o L Balance Too Low 7 Button Label B L Select Cash Eftpos 8 Button Label m zy Cash Payment 9 Button Label m amp Configuring Terminal ID By clicking on the buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified or changed Configuration 56 Select Button Images
34. Select By EFTPOS option 167 User Guide gt gt Start Again MONITOR Select Amount 100 Other Amount 2 The User can select a preset amount or select Other Amount If Other Amount is selected the following keypad screen is displayed and the User can enter a specific amount and press Next or Back to return to the preset amount screen _ Start Again MONITOR Enter Amount 15 m am m User Guide 168 169 3 Express will display the chosen Add Value Card Value less the Reload Fee To confirm the transaction amount press Next to proceed or Back to return to the preset amount screen Ga Start Again MONITOR Reload Amount Value Loading Fee Total Cost Accept amp Proceed 4 Express will then take the User through the processing an EFTPOS payment steps 5 Once the EFTPOS payment has been successfully processed if enabled under Configuration Prompt to Print Receipt the following prompt will apear If Yes is selected the receipt is printed If No is selected a receipt is not generated User Guide MONITOR Do you want to Print the Receipt 6 The application will then confirm that the Supervisor Transaction has been successfully completed before re directing the user to the Main page MONITOR Supervisor Transaction Completed User Guide 170 By Eftpos with Calculator This is the step by step process that a user will walk through if selecting p
35. Transaction L Add Value Welcome L Combine Tickets L Card Dispensed D3000 Collect Card L Print Receipt L Buy Another Card L Supervisor Transaction L Refund To Ticket L No Receipts Warning B Maintenance L Tech Access LJ Exit L Out of Service B PIN Support L Set New PIN L Confirm New PIN i i Page Definition Filename Pages SupervisorPin xaml E Text Message B TE BZ Please Enter a new PIN a Configuring Terminal ID Confirm New PIN By clicking on the buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified Configuration LJ Add Value LJ Buy Card D Buy Ticket D Invalid Amount gt X Confirm Amount D Add Value L Buy Card D Buy Ticket Eftpos Transaction L Add Value Welcome Combine Tickets U Card Dispensed D3000 Collect Card L Print Receipt LJ Buy Another Card L Supervisor Transaction L Refund To Ticket L No Receipts Warning B Maintenance L Tech Access L Exit L Out of Service B PIN Support L Set New PIN L Confirm New PIN E Configuring Terminal ID Page Definition Filename Pages SupervisorPin xaml B Text OD lB z igi s BIA VIB Please Confirm your new PIN ok J cance Configuration 128 Config
36. Value LJ Buy Card L Buy Ticket L Invalid Amount lt gt B Confirm Amount L Add Value L Buy Card L Buy Ticket L Eftpos Transaction L Add Value Welcome L Combine Tickets L Card Dispensed D3000 Collect Card 4 m gt Page Definition Filename Pages CashNotAvailable xaml Text Message DB LS gt Cash Not Available d Configuring Terminal ID Configuration Eftpos Payment This option allows you to customise the messages displayed during the EFTPOS process fe Eftpos Payment Preset Amounts i Enter Amount Add Value L Buy Card L Buy Ticket LI Calculator Enter Amount _ Add Value L Buy Card L Buy Ticket L Invalid Amount i Confirm Amount L Add Value J Buy Card L Buy Ticket Eftpos Transaction Add Value Welcome If no message is specified the default is used Enter a new message by selecting an item pressing the Edit button and typing a message Preset Amounts By clicking on the buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified Configuration 100 101 gt B Appearance Ul Common Wl Number Pad i Keyboard L Main Calculator Account Selection Card Association Card Refund L Select Cash Eftpos B Cash Payment gt B Eftpos Payment W Preset Amounts gt B Enter Amount L Add Value LJ Bu
37. Value amount including the Reload Fee It also display s the Users New Balance along with the possible number of transactions available based on the current New Balance These labels services and service pricing can be customised under Configurations Calculator 4 In the instance of an Add Value transaction the screen will display the chosen Reload Amount less the Value Loading Fee To confirm the transaction amount press Next to proceed or Back to return to the preset amount screen User Guide 188 Start Again MONITOR Confirm your Choices Reload Amount Value Loading Fee Total Cost 5 In the instance of an Buy Card transaction the screen will display the Card Value less the Value Loading Fee To confirm the transaction amount press Next to proceed or Back to return to the preset amount screen Start Again MONITOR Confirm your Choices Card Value Value Loading Fee Total Cost 189 User Guide 6 In the instance of an Buy Ticket transaction the screen will display the cost of the Ticket To confirm the transaction amount press Next to proceed or Back to return to the preset amount screen Oy Start Again MONITOR Total Cost Accept amp Proceed 7 Express will then take the User through the processing an EFTPOS payment steps 8 Once the EFTPOS payment has been successfully processed if enabled under Configuration Prompt to Print Receipt the following prompt will ape
38. acceptor connected to the computer via a serial cable An additional Mifare unit Monitor MF_Inserter is fitted to the device giving it the ability to read Mifare cards as they are inserted The advantage of using this device is that the user s card is physically removed from them at the time of the refund enabling a site to recycle costly cards When a kiosks has this unit fitted the computer must have two spare serial ports one for the card reader mechanism and one for the Mifare module There are two places in the Express configuration that need to be enabled to use this device Enable the D3000 Enable the option Card Readers gt D3000 Controller gt Use For Refund Configuration Appendix 1 Manual Refunds 136 Z General Supervisor Card Settings Y Card Readers gt amp Functions 2 Add Value K View Balance x Buy Card 2 Card Refund L Buy Ticket Calculator Application Launcher gt wv Payment Methods 2 Cash 2 Eftpos Es Exit a Printing F Receipts Tickets Enable the serial card reader Readers Eftpos Terminal Use for Add Value Use for Refund C Use for Tech Access Keyboard Wedge Reader Use for Add Value Use for Refund C Use for Tech Access Serial Card Reader m Use for Add Value Use for Refund Z Use for Tech Access SerialPort COMi StopBits 1 Baud Rate 9600 DataBits 8 gt Parity None Y D3000 Controller Use for Add Value V Use for Refund JE U
39. bank field Customise the field names You may need to customise the field names that are displayed to the user Name Dave Patient Street Address PO Box Suburb State Postcode Navigate to Appearance gt Card Refund gt Manual Refund Data Entry Configuration Appendix 1 Manual Refunds 132 gt W Appearance Page Definition 4 User Information Pages EnterUserlnfo xaml m umber Fa 7 amp Keyboard Address Pages EnterAddress xaml m Main Bank Information Pages EnterBankDetails xaml Ls i Calculator Text E Account Selection gt Bi Card Association Name Label Account Name ie Card Refund Phone Number Label Phone Number L Insert Swipe Card E Address 1 Label Name B L Enter Account PIN Address 2 Label Street Address PO Box m Confirm Refund Address 3 Label Suburb a No PIN Set gt L Balance Too Low Andante B _ Manual Refund Options Address 5 Label Postcode Bank Label Bank J L Confirm Refund Details Bank 2 Label Bank 2 ie L Donation Thank You Required Field Message 0 is Required A L Retry Send Refund Email f Select Cash Eft Invalid Field Message 0 is Invalid elect Cas pos i Cash Payment A Not Available Messages L Instructions l Cash Entry L Add Value 4 z gt a Configuring Terminal ID AB35 Decide what happens to refunded accounts You have two options for what to do with an account onc
40. displayed for a number of seconds before the user can begin their activities at the kiosk The following options have been included to help mitigate this Windows behaviour Stop Network Card Sleep Express makes changes to the computer s registry each time it starts as per the following knowledgebase articles XP http support microsoft com kb 837058 Window 7 http support microsoft com kb 2740020 Configuration 12 Stop USB Device Sleep Express makes changes to the computer s registry each time it starts as per the following knowledgebase article http support microsoft com kb 314634 Supervisor These options provide a connection and integration to Supervisor Net 7 General 4 Card Settings y Card Readers W Functions 4 Add Value 4 View Balance 4 Buy Card 4 Card Refund LJ Buy Ticket Calculator 4 Application Launcher uy Payment Methods Z Cash Z Eftpos Be Exit Printing Receipts Tickets 7 Header T Footer Wl Appearance EE Common Number Pad amp Keyboard L Main 4 NT gt a Configuring Terminal ID AB35 Supervisor Net Server m SOAP Server Server localhost Port 8082 Primary Creation Default Record INSERT DEFAULT E Set Primary ID to the Primary Number P N Support C Enable PIN Support Bonus Amounts E Display Bonus Amounts Suffixed Accounts E Prompt For Suffix Suffixes Insert Suffix Description Ca C oen The networ
41. for the value to be added against Then select Next to proceed or Back to go back a step User Guide 144 Start Again Select Suffix Photocopying Printing PC Use Canteen 3 This screen is optional and will only appear if Secondary Codes are enabled in Configuration Select Secondary If so the user selects the relevant Secondary i e Department for the value to be added against Then select Next to proceed or Back to go back a step Start Again Select Secondary 100 SCIENCE DEPARTMENT 200 ENGLISH DEPARTMENT 300 MATHS DEPARTMENT 4 Express will then prompt for payment method Then select Cash to proceed with Cash Payment Eftpos to proceed with Eftpos Payment or Back to go back a step 145 User Guide Oy Start Again MONITOR By Eftpos Error Messages This section shows the error messages that may appear when the user is making a transaction of Adding Value to a Card Many parts of the screen display such as the background and the text used for the display messages can be customised for your site Refer to appearance for more detail on this Please Try Again Later The following message will appear when the Cash or Eftpos reader is unconnected or non operational User Guide 146 Start Again MONITOR You can t Add Value at this time as the Cash Eftpos reader is unavailable Can not Add Value to this Account The following message will be displayed when the User has entered a v
42. lees A Configuring Terminal ID AB35 63 Configuration Select Suffix By clicking on the J buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified MB Appearance Page Definition Bil Common Filename Pages SelectSuffix xaml B3 Number Pad amp Keyboard Text L Main Message m gt amp Calculator D Calculator L Payment Method amp Account Selection L Select Primary Select Suffix L Select Secondary LJ Invalid Account L Locked Account L Non Reloadable Account L At Maximum Balance L Add Value Unavailable gt W Card Association L Association Instructions Validate User Confirm Association L Association Failed gt B Card Refund L Insert Swipe Card Enter Account PIN L Confirm Refund L No PIN Set Balance Too Low L Select Cash Eftpos cv Cash Pavment 4 m A Configuring Terminal ID Configuration 64 Select Secondary By clicking on the J buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified MB Appearance Page Definition EE Common E Number Pad amp Keyboard Text L Main Message m gt amp Calculator D Calculator L Payment Method gt amp Account Selection L Select Primary L Select Suffix Filename Pages VSelec
43. teeth tides a ipe ORA are iege E EM eter 13 Port Primary Creation PIN support Bonus Amounts Prompt for Suffix Card Settings Add Value Fee Eiipos Add Vale uen ien gas p Wa n eere eic eot i EE Er Lees e Fi Enric stabs decepta aula 16 CashiAdd Valie duandemensemte ieu cs decashenssadusceazehcaraes encensusbuct sau ceass sasacecsdecndess assess iaetaee as esnsttam mir 16 Max Balance Auto Insert Card Readers Eipos Reader MR 17 Keyboard Reader T E sehsusananateecaiesaisasrangaasstnsl ESA TASEA SERE EERE 17 Seral Gard Reader 2 nic ft paese RE HR creo FERE ESEE Eine ANA aepo ica AS s eas E EEE da ERES 18 Gard Header Settilgs eren ot us this Aet die tU tn ELM editus 18 Beteisoni lE ESEA 18 Filter NEUEM 18 Start Character uana deine enti am ERE UTE e EE EE SH EE SNERI ARTERE TE Fio CHE EXE ARESE EERENS 18 End Character RR 18 Ignore Card Reads With x Digits Or Less sssssssssssseseeeeeneneennenetnennenennenetnenrtnetee treni trene teet tne treni 18 Poco EESPEL EE EEERERRTAMAmMR EuneHohs sseusnenceunedeiaihufec ceu E E Add Valle NN ais Payment Method omitti uretiiubererete uit II seizes sciacesk E E E ETT rc Disb rsementS UC E m Account Selection 3 iens eren deae XI E ERR e FR
44. teme irpoc rebas irre tegit repere o iP dive eer Resta ame catered 194 ByGash inshingetenten inedit eate bala at ental Le It Ard teu rem By Cash w ith Calculator n a zi e By Eftpos w DuiaEe el wo ge 206 LT Pope aL 209 Ins fficent Cash Enteredi is iter tri rcr et r Ear ene Veen Re RE Ee Eyes o EE eL dere ates 210 CardiRetumds cc a E eco ie tie ely eg eee TN 212 AUTOMATIC RETUNGS E 212 Too Low Balance to Ref rid irte terii i teri e tete ei iE eek E E lien 214 Manual sitos er Refund to Bank Account is s in 2 Ne AGI Mu lk g We e ue M Processing an Eftpos Transaction a nec tnt tetra e nci eir ries ata nba stasera i rana Seca dE aaa aab tla wass After Payment Received e M Printing a RECCIDE Mm 226 Buy Another Card scsi crc M 226 Completed Transaction Message Help amp Support Using the On Screen Calculator itr eR READ eisai vin HR Er EHE EX en E FORE ERE EEH Calculator Canceling a SOSSIOM ME Tech Access Screens a Alarm Settings deese andi
45. uy Payment Methods Eftpos Font Size 9 9 Cash Z Eftpos Be Exit Receipts Tickets Header T Footer Wi Appearance EE Common Number Pad amp Keyboard L Main M 7 ag Configuring Terminal ID AB35 Cancel Printer Type The drop down box will list the printer hardware connected to the PC or Kiosk to choose from Prompt to Print Receipt This option if selected will prompt the user asking whether or not they would like a receipt once an add value transaction has completed If this option is left un ticked a receipt will automatically be printed once the transaction has completed Continue if Out of Paper Normal operation is for Express to go out of service if there is no paper in the receipt printer Enabling this option will cause Express to continue to operate even if the receipt printer has no paper Override Default Paper Width This option if selected allows the user to modify Paper Width Eftpos Font Size Enables you to configure the size of the Eftpos font on the printed receipt Receipts Tickets The receipts tickets formatting allows you to create and customise the format used for the printed receipt ticket A receipt ticket is made up of a number of elements each of which represents a line of the Configuration 40 ticket An element can be an image text a horizontal line and several different types of predefined text such as the purchase amount and ticket number Th
46. which enables a user to work out how much they need to add to the system in order to be able to buy a given number of services Up to three different services can be configured for display to the user These are shown as Disbursement 1 Disbursement 3 Configuration 30 l gt Functions T V Enable Calculator V Show On Cash Eftpos Pages 9 Add Value Disbursement 1 4 View Balance V Enable 4 Buy Card Label Photocopying 4 Card Refund E Buy Ticket Disbursement PHOTOCOPIES Calculator Z Extensions Enable Extension Label 4 Application Launcher y i A4 Black amp White Payment Methods E 2 AA Colour 9 Cash v 3 A3 Black amp White 4 Eftpos Es Exit 4 4 A3 Colour id Printing E Disbursement 2 Receipts Tickets W Enable O Header Label Printing Footer Wi Appearance Disbursement PRINTING ES Common Extensions Enable Extension Label nil Pad gi A4 Black amp White Sk d y x 4 2 A4 Colour L Main BD Calculator i 3 A3 Black amp White Calculator w 4 peo L Payment Method Disbursement 3 D Account Selection V Enable Select Validation Method Label Mac PC Use Select Primary Q Select Suffix Disbursement COMPUTERTIME Y L Select Secondary Extensions Enable Extension Label Invalid Account goi Internet L Locked Account gB b TECH L Non Reloada
47. Add Value by ticking the Enable Add Value box 19 Configuration D press Configuration pec 7 General E V Enable Add Value 4 Supervisor Payment Method Card Settings V Allow Cash V Allow Eftpos y Card Readers P Limit 2X Functions x 4 View Balance L Disbursements 4 Buy Card Load Eftpos ADD VALUE M 4 Card Refund Load Cash ADD VALUE M LJ Buy Ticket Calculator Fee ADD VALUE FEE M 4 Application Launcher uy Payment Methods Account Selection V Use Card Reader Z Cash L Enter Account Number Z Eftpos m Eis Exit Enter Account ID Printing E Enter Username Password Receipts Tickets Mobile Phone QR Code 7 Header Settings T Footer C Show Welcome Page Appearance Card Association El Common 7 Enable Card Association Number Pad Keyboard L Main 4 n a Configuring Terminal ID AB35 Cancel Payment Method This configuration screen allows for the specification of payment to according to the hardware installed e allow Cash and or e allow EFTPOS Limit This specifics what the maximum limit on Secondary accounts Use the up and down arrows to increase or decrease the limit in 100 increments The limit amount can also be typed over should the limit be a specific amount i e 2 550 Maximum balances on Primary accounts is set on a per prefix basis in the Card Settings area of the configuration Disbursements This category allows you to enter the dis
48. Card 3 Enter your PIN Then click Next Start Again MONITOR Please Enter your PIN LL i 4 The following screen will prompt you to Accept amp Confirm Refund or Back to cancel transaction 213 User Guide Start Again MONITOR Card Balance Accept amp Proceed 5 You will then be directed to Payment Methods where the refund is processed to either a Bank Account or a Credit Card Too Low Balance to Refund The following message will appear when the balance on your card is lower than the Minimum allowed to Refund as set by the System Administrator User Guide 214 e Start Again MONITOR You must have at least 50 in your account 215 User Guide Manual Refunds Manual refunds are processed by an administrator and may be directly credited to a bank account of your choosing or a cheque may be posted to you 1 Click Card Refund MONITOR Add Value Buy Card Buy Ticket Calculator Card Refund 2 Swipe your card at the prompt or insert it into the motorised card acceptor if one of these is fitted User Guide 216 Start Again Please Insert your Card 3 Enter your PIN Start Again MONITOR Please Enter your PIN m AN CNN m a 4 Choose the refund method or make a donation 217 User Guide 4 MONIT SfanffAgain Please Select a Refund Method To Bank By Cheque Donate Account 1 Enter your account name and contact phone number
49. Cash By Eftpos Back 1 Select By Cash option 2 This message is customisable through Configuration Appearances where the instructions for how to load cash and coins can inputted reflecting the specific cash or note acceptor hardware devices installed User Guide 198 Start Again MONITOR Details go here 3 The user then selects Next to proceed or Back to go back a step 4 The following screen will then show the amount You Have Entered the account holder s Ticket Balance The screen also displays the possible number of transactions available based on the balance on the ticket 199 User Guide Oy Start Again You Have Entered Photocopying A4 Black amp White A4 Colour A3 Black amp White Mac PC Use A3 Colour 5 Once the User is satisfied with the amount up loaded and that amount appears under You Have Entered then the User can select Accept amp Proceed to continue with the process 6 This next screen is optional and will only appear if enabled under Configuration Prompt to Print Receipt If Yes is selected the receipt is printed If No is selected a receipt is not generated User Guide 200 MONITOR Do you want to Print the Receipt 7 The application will then confirm that the Supervisor Transaction has been successfully completed before re directing the user to the Main page MONITOR Supervisor Transaction Completed 201 User Guide By Eftpos This is the s
50. E EH j 4 The Setup window will show you the disk location select Click on Next to continue or Browse to reselect new disk location Installation Notes 4 fe Setup Express Select Destination Location Where should Express be installed 5 CJ Setup will install Express into the following folder To continue click Next If you would like to select a different folder click Browse C Program Files Monitor Business Machines Express 3 At least 3 9 MB of free disk space is required 5 The software will check the PC to see if Microsoft Net Framework 4 is on the installation computer This is a Express requirement If the check finds that Microsoft Net Framework is required or an updated version is required the application will attempt to install the software directly from the Microsoft website This will not be possible if there is no internet connection available and in this case the framework will have to be manually downloaded and installed on the express kiosk Tick to accept the terms of the license and then select nstall to continue Installation Notes Es Microsoft NET Framework 4 Setup NET Framework 4 Setup Please accept the license terms to continue MICROSOFT SOFTWARE v have read and accept the license terms Download size estimate 39 MB Download time estimates Dial Up 97 minutes Broadband 7 minutes Yes send information about my setup experiences to Microsoft Corporation
51. EEL REA HE UR EX ERI tkm ree ER RENE ee dts Add Valis aunseasaene deett iid t ce nee etti i per D deerit f e tees eee Error Messages Please Try Again Later Can not Add Value to this AcCOUhl rite etit ri err n eH rain rec Ea eR EE EE E RE E CER Ea bead 147 nyald Cardi c 148 Buy Gard duiuunbuene ndun UII rreret creeper rer preter ee reer errr OLEI 150 Buy Ticket M ianiai iy 151 Combine Tickets ERE 152 Add Value Card Association 153 PINSUDDOIT nusnh nssnisueino sb Hirn de YE EA Ie RO EE urit ienett 157 Add Value Payment by Cash or Eftpos i iren eiecti tits Rok AE IEEE Fh ern eR iG ERROR EA EUR 159 By Cash annan dette adel O At oA eee sta Net ae teet es 159 By Cash with Calculator M ai a aa ES OET 162 YI NN 167 By ise e Ee e zio ge Y 171 Buy Card Payment by Cash or Eftp s cede te tese ie ha uat v Peiper le etta etus 175 e MN 175 By Cash w ith Calculator EN 178 By Epos 183 By Eftpos w ith Calculator sssini rt tr pee re nr EUR ER Tte EEEE ian 187 Invalid AMOUNE isecen M 192 Insufficent CaslhiEntered eee d etc OU E pane EUER ERR TA ee 192 Buy Ticket Payment by Cash or EPOS i uus iieri
52. L Calculator L Payment Method D Account Selection L Select Primary L Select Suffix L Select Secondary L Invalid Account L Locked Account L Non Reloadable Account L At Maximum Balance L Add Value Unavailable 7 amp Card Association Association Instructions Validate User d m i amp Configuring Terminal ID Cancel m In the example below the button MiniPOS has been placed on the main screen Clicking this button would launch the MiniPOS product Configuration 32 Scan QR Code to Reload your account dim m Enabled Applications can be enabled or disabled by ticking the Enabled box Applications Enabled Application Parameters Label C Program Files x86 Monitor Business Machines Pri x Print Release o Application The path and filename of the application to be launched when the button is clicked on the main page To specify an application click the into the application text box and then click the button Applications Enabled Application Parame LN Browse to the application executable and then click Open 33 Configuration rf EM e Monitor Busi Print Release Station m Search Print Release Station D Organize v New folder X Favorites RE Desktop PARP PAE tationConfig exe E Recent Places il unins000 exe d Downloads d ReleaseS Libraries B Documents 3 Music Pictures E Videos jE Com
53. MB Appearance Page Definition EE Common E Number Pad amp Keyboard Tet L Main Message m gt amp Calculator D Calculator L Payment Method X Account Selection L Select Primary L Select Suffix L Select Secondary LJ Invalid Account B Locked Account L Non Reloadable Account L At Maximum Balance L Add Value Unavailable gt W Card Association L Association Instructions L Validate User Confirm Association L Association Failed gt B Card Refund L Insert Swipe Card Enter Account PIN L Confirm Refund L No PIN Set L Balance Too Low L Select Cash Eftpos cv Cash Pavment 4 m Filename Pages InvalidAccount xaml Aa Configuring Terminal ID By clicking on the buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified 67 Configuration Br ggBG BIA Account is Locked Non Reloadable Account WB Appearance Page Definition EE Common E Number Pad amp Keyboard NS L1 Main amp Calculator L Calculator L Payment Method gt amp Account Selection L Select Primary L Select Suffix L Select Secondary LJ Invalid Account L Locked Account Filename Pages NonReloadableCard xaml B Non Reloadable O a At Maximum Balance L Add Value Unavailable 7 Card Association Association Instructions L Validate User L C
54. R The Total Cost is 5 50 55 Photocopying A4 Black amp White 0 10 55 a a A4 Colour 020 0 A3 Black amp White 0 30 0 pn a A3 Colour 040 0 am a n am Mac PC Use This screen allows the user to continue on to making a transaction Start Again MONITOR Please Select an Option Add Value Buy Card Buy Ticket 229 User Guide Cancelling a Session To cancel a User session the User can click on the Start Again icon on the top right hand of the screen For a Technician or an Administrator to cancel a session refer to EXIT under Configuration Tech Access Screens These are screens available to the administrators and technicians when conducting maintenance The Administrator or Technician should have 3 swipe cards available to them 1 Tech Access Card for general Tech Maintenance and Kiosk PC Support 2 Cash Access Card This card resets the counts on the Cash held and is used when the Cash is collected from the Kiosk 3 Card Access This card resets the count of physical cards held and is used when restocking or removing cards MONITOR The Administrator or Technician may swipe multiple cards at a time for greater concurrent access User Guide 230 222 MONITOR Tech Access You may swipe another special access card to perform another function at the same time Press Exit to finish The keypad is for the Technician to enter the code to cancel a session The Techni
55. RO RE YRERY Y EFE tera EU EE LEE REESE RES TUER ER rt ee e ve rv Ede Een M Contents Outof Service Error Message 5 5 cc ceSssczscesasserncssesnsussesassteutecasedeestuatacsasraessesias tataseseda cassasyasessteacaadaeaeeastesteseeussenanstestvas 232 Offline Message Contents Vii Product Overview Monitor s Express application is a multi purpose self service kiosk application that can be configured to support the following functionality Add value to a Supervisor Net account using notes coins EFTPOS and credit cards Dispense cards Dispense casual tickets with optional expiry dates Launch other applications Display a configurable welcome message or advertising Ability to re skin the application Using Microsoft WPF to conform to the operating environment e Provides a calculator to help the user decide how much to add to their account to use various services Express is suited for situations such as e Replacing aging autoloader fleets with a more user friendly multi functional alternative e Self service situations such as a library or copy shop It allows user to buy a Card or Ticket that can be used to purchase services such as photocopying and printing controlled by Monitor s Supervisor Net transaction management solution The user can also reload the card or ticket by depositing any value using either cash and coin or EFTPOS Each Card or Ticket represents an account within Supervisor Net The user swi
56. T 37 Whole Dollar Mounts Ornly 2 curio re itta think tte bi e aha ei ra bead senda 37 Small Value Transactions ir i n ee a rae AAA Sa nE EE Aaea OaE A aarne Seea AA AEE aA EADAE eta easan daaraan EEan Fee Disb rsemienl ce eese cestdeansezssscodetevbaccesdencactiavededavistivsadecvacieussvey e ERR E SNRERER EAR PARS ure Tere A paa FOS AAG COU NETT ERREUR ized niin NOCERE Retry Until Successful iint eati ere rr Esas rapere ERI D EORR ERE RAE Lk te Ee vae dau 37 aieo uq ge 37 zc PL 38 Allow Credit Cards REEEEEEEEEMMMMMMMM 38 Exit Options ure JAN HR M Sec nd Glick Set Exit PIN c Printing Pinter TYDE nnne iere Gaivitshncesslnnseescsieudadiesxsusccuaesesssstetddsii agitsadscetsesaenadeiandpssiaessstsdindasnicecheasttattatcessax Prompt to PRINT IREC GIDE E Continuei Out OF Papel cis cicescesccsheisescnssstsetecnstcencniecotescacenstadteceashsccuscancshonanndhssd tubnsisaccaachuchtesactaraces desbesuciaccncasisdensanbanvessst Override Default Paper Width EMIPOSFOMESIZE sudant ssiciseteccecheascaaessheadssresszactsisacshassatasszishsiadiviceiscyatzanasatadsstasesiticdsaacezaacsenageatiatsashae zer A TT Bc cM E eE Use He
57. Tech Access D Exit L Out of Service PIN Support L Set New PIN L Confirm New PIN X 4 m gt amp Configuring Terminal ID Card Dispensed This option allows you to customise the wording or appearance of the Card Dispensed screens by specifying replacement images By clicking on the buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified 115 Configuration d Express Configuration Ee peres gt B Enter Amount Page Definition L Add Value im 3 Buy Card Filename Pages CardDispensed xaml L Buy Ticket Text E Message i Calculator Enter Amount L Add Value L Buy Card L Buy Ticket L Invalid Amount gt I Confirm Amount L Add Value L Buy Card L Buy Ticket L Eftpos Transaction L Add Value Welcome L Combine Tickets BZ L Card Dispensed Paea ee 2x J L 03000 Colect Card Please Collect your Card _ Print Receipt L Buy Another Card L Supervisor Transaction Refund To Ticket L No Receipts Warning B Maintenance L Tech Access L Exit L Out of Service E PIN Support L Set New PIN L Confirm New PIN m amp Configuring Terminal ID D3000 Collect Card This option allows you to customise the wording or appearance of the Collect Card screens by specifying replacement images By clicking on the buttons to t
58. Up Image Images WhiteButton xaml Down Image Preview To change the selected image click on the side box button and select another image from another location Then click OK to accept the changes or Cancel to return to the previous configuration Screen Keyboard This section holds all the Keyboard image and Key Text Style used for the Keyboard 57 Configuration gt MB Appearance El Common ERE Number Pad eT 1s L Main amp Calculator _ Calculator L Payment Method gt X Account Selection L Select Primary L Select Suffix L Select Secondary D Invalid Account D Locked Account L Non Reloadable Account L At Maximum Balance L Add Value Unavailable 7 i Card Association Association Instructions L Validate User L Confirm Association L Association Failed gt B Card Refund L Insert Swipe Card L Enter Account PIN L Confirm Refund L No PIN Set Balance Too Low L Select Cash Eftpos c Cash Pavment EY Configuring Terminal ID Key Images Key Template Images WhiteButton xaml P Key Text Style Font Family Font Size Text Colour ERG Pressed Colour J Configuration 58 Main This section holds all the Main Function images and text used throughout the Express application gt BM Appearance Page Definition Ul Common Wi Number Pad 3 Keyboard utton Images Calculator Images WhiteButton xaml
59. WE Appearance ER Common ER Number Pad amp Keyboard Main Calculator Calculator L Payment Method Be Account Selection L Select Primary L Select Suffix L Select Secondary L Invalid Account Locked Account LJ Non Reloadable Account L At Maximum Balance Add Value Unavailable If no message is specified the default is used Enter a new message by selecting an item pressing the Edit button and typing a message Configuration 62 Select Primary By clicking on the buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified WM Appearance Page Definition Wi Common WI Number Pad i Keyboard L Main Enter Primary ID Pages EnterAccountID xaml v amp Calculator Username Password Pages WValidateUser xaml Calculator Payment Method gt B Account Selection Swipe Card Swipe Card Pages SwipeCard xaml Manual Entry Pages EnterAccountNumber xaml Images _ Select Validation Method ap B Select Primary L Select Suffix Select Secondary Enter Account Number Swipe Card L Invalid Account Enter Primary ID Label Account ID Locked Account L Non Reloadable Account L At Maximum Balance Add Value Unavailable Validate ID No PIN gt I Card Association L Association Instructions Validate User L Confirm Association L Association Failed gt amp Card Refund 7
60. ader Aa E n 1 3 Footer segeescsisccissecessscesveceassleavanecucdenvencessensaasteasateetsscs e0t aisasecusaeestaceasnicavssesuzeiehcestaassetseeesaucasadescatetecsanses Line Hements A EE Card Number Date of LUI 43 Encrypted Gard Pin or IOTER 44 Expiry Date M EE 44 uo trde cl BIER 44 Image Net Amount New Balance gc Lee RC E 44 Pay ment gc RAin 44 Refund Reference Number cccccceeesececeeeeeeeeeeeeeeceaeeceaeeeeeaeecaeeesaaeseeneeeeaeessaaesseaeeseaeeesaaeseeaeeseeeeeeaeeseaees 44 Ir ERES 44 Temi recitetur Rev E EGREEURE tessa EEA ae EPRAR FREIE E A EENE EREE EAEE NR UTR EFE LET eR 44 I 45 Contents iii meket toa RRERERRERERNEE Ticket Number Barcode 5 einge eeerc in eae ra ene Ea gae ELE ica eMe sd Ene ERARA ey a eek ra Enea ga Transaction Fee icit ttr th te Ara ERE EORR HE EXE REE AEEA EE AA AAEE Anaa taitaa RARE Aabi E ERRR ERES EUR RASEN EBRA pd EE Transaction Reference Number Md E Add EineiBlement 5s rtc eee nx o ear tee ee ia EROR Re ERES REV LES ECL ER ERA EXER RR ERATAN e ICE ERR Red R n Edit Line Hement M RRRRRRRRRRRRREEMEMMMMMMMMM zen
61. age or text is opened to view This allows the text font style or image to be modified S d Express Configuration gt IY Cash Entry Page Definition L Add Value Filename Pages InsufficientCashEntered xaml f L Buy Card L Buy Ticket gt i Calculator Cash Entry Message L Add Value L Buy Card L Buy Ticket L Buy Card Insufficient Amount L Cash Not Available gt I Eftpos Payment B Preset Amounts l Enter Amount syne Insufficient Cash Entered L Buy Ticket gt B Calculator Enter Amount L Add Value LJ Buy Card L Buy Ticket L Invalid Amount lt gt B Confirm Amount L Add Value L Buy Card L Buy Ticket L Eftpos Transaction L Add Value Welcome L Combine Tickets L Card Dispensed 3 D3000 Collect Card 4 f mM J d Configuring Terminal ID Cancel Text 58m gt Configuration 98 Cash Not Available By clicking on the buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified 99 f d Express Configuration Cs gt IY Cash Entry L Add Value L Buy Card L Buy Ticket gt iX Calculator Cash Entry L Add Value L Buy Card L Buy Ticket L Buy Card Insufficient Amount L Cash Not Available gt a Eftpos Payment L Preset Amounts Enter Amount Add Value L Buy Card L Buy Ticket gt i Calculator Enter Amount L Add
62. alculator Card Refund 1 Select Combine Tickets 2 Using the keypad enter the ticket numbers of the Tickets you wish to combine The current ticket balance will display on the right side of the screen once ticket number entered successfully User Guide 152 G Start Again 1 11111111 2 22222222 Total Accept amp Proceed 3 Select Accept amp Proceed to generate a new combined ticket 4 Express will confirm with a message that the transaction has been successfully completed Note Once the new Combined Ticket has been printed the previous tickets wil become immediately void Add Value Card Association This is the step by step process of establishing Card Association to a windows server login once Add Value is selected You will be prompted to Swipe your Card 153 User Guide Start Again MONITOR Please Swipe Card Once card has been processed the following screen will appear Start Again MON ITOR Card Not Found If you want to associate this card with your account click next then enter your network username and password Click Next to proceed Enter windows network login User Name and Password Then click Next to proceed User Guide 154 Ga Start Again MONITOR Username sbeasley Password coocoo M EE ERE UR RI CRI CZ NE CONI CN CON GN CN DN DN CN CN CN CR UN CRI EA FN DN CNN CN TON DON TRIN CN TN IN a SN CN CON CO CO Cancel The following screen will appe
63. also enter text which will be aligned to the left side of the page New Balance Displays the updated value of the users account following the successful transaction The value will be aligned to the right side of the page You can also enter text which will be aligned to the left side of the page Payment Amount Displays the amount paid for the Card Ticket include any fee The amount will be aligned to the right side of the page You can also enter text which will be aligned to the left side of the page Payment Method Displays the method used to pay for the Card Ticket The method description will be aligned to the right side of the page You can also enter text which will be aligned to the left side of the page Refund Reference Number Enter topic text here Tax Displays the tax component of the Receipt Tickets The tax rate is set using the Rate edit box The amount will be aligned to the right side of the page and you can also enter text which will be aligned to the left side of the page Terminal ID Displays the terminal ID code on the Receipt Ticket Configuration 44 Text Displays a line of text The font and alignment of the text can be adjusted as necessary Ticket Number Displays the casual ticket number When printing a casual ticket Ticket Number Barcode Displays the casual ticket number as a barcode When printing a casual ticket Ticket Number Barcode Edi Delete
64. alue Welcome L Combine Tickets L Card Dispensed D3000 Collect Card L Print Receipt L Buy Another Card L Supervisor Transaction Refund To Ticket L No Receipts Warning E Maintenance L Tech Access D Exit LJ Out of Service gt i PIN Support 4 m A Configuring Terminal ID Calculator Enter Amount Add Value By clicking on the J buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified Configuration 104 gt B Enter Amount L Add Value L Buy Card L Buy Ticket Text gt IX Calculator Enter Amount B Add Value L Buy Card a Buy Ticket Cost Amount L Invalid Amount New Balance Label Page Definition Filename Pages ThisBuysEftposAddValue xaml Message Cost Label gt amp Confirm Amount New Balance Amount L Add Value L Buy Card L Buy Ticket L Eftpos Transaction L Add Value Welcome L Combine Tickets D Card Dispensed D3000 Collect Card L Print Receipt Buy Another Card Supervisor Transaction Refund To Ticket L No Receipts Warning Fee gt B Maintenance L Tech Access L Exit L Out of Service gt B PIN Support L Set New PIN L Confirm New PIN en E Configuring Terminal ID Buy Card By clicking on the J buttons to the right of the page the image or text is opened to view This allows the text f
65. alue that exceeds the Maximum allowed balance By selecting OK the User will return to the keypad or preset amounts to re enter an amount that does not exceed the allowed balance set in Configurations Limit 147 User Guide Start Again MONITOR Cannot Add Value to this Account Invalid Card This message will appear where a card or account is not able to be verified by Supervisor Net See Configurations Auto Insert under Card Settings to enable this function if ticked this will create a new account within Supervisor Net if the account is not found User Guide 148 Start Again MONITOR Cannot Add Value to this Account 149 User Guide Buy Card This function allows the user to Buy Card to purchase a new Supervisor Net account MONITOR Add Value Buy Card Buy Ticket Calculator Card Refund 1 Once the User has selected Buy Card it will automatically direct the user through to the How do you want to pay payment screen User Guide 150 151 Buy Ticket This function allows the user to Buy Ticket to purchase a new temporary casual Supervisor Net account cunc Add Value Buy Card Buy Ticket Calculator Card Refund 1 Once the User has selected Buy Ticket it will automatically direct the user through to the How do you want to pay payment screen User Guide Combine Tickets This function allows the user to Combine existing Tickets MONITOR Add Value Buy Card Buy Ticket C
66. and using the Move Up and Move Down buttons to move it higher or lower in the list The lower half of the window shows a preview of the receipt tickets as it will print on the default Windows printer If you want to display it as it will print on the kiosk you should set your printer to the same as the printer in the kiosk Ticket Type There are seven ticket types Ticket types will appear based on the Functions and Payment Methods selected in the earlier configuration settings To create the ticket type select from the drop down box then click Aad Use Header This tick box gives you the option for each receipt ticket type to choose whether the Header is to be applied The Header is the top section of the Receipt Ticket and can be set to have Configuration any of the many line elements added such as Text for Company Name Address Phone no etc or Image showing the company s logo There are many line element options available These are detailed under Add Line Elements Use Footer This tick box gives you the option for each receipt ticket type to choose whether the Footer is to be applied The Footer is the bottom end section of the Receipt Ticket and can be set to have any of the many line elements added such as Date of Purchase Transaction Reference Number or Terminal ID for example All line element options are detailed under Add Line Elements Line Elements A line element represents the information that you d lik
67. ar If Yes is selected the receipt is printed If No is selected a receipt is not generated User Guide 190 MONITOR Do you want to Print the Receipt 9 The application will then confirm that the Supervisor Transaction has been successfully completed before re directing the user to the Main page MONITOR Supervisor Transaction Completed 191 User Guide Invalid Amount This message will appear to notify when an invalid amount is entered This may be due the amount being under the Minimum or Maximum limited set in Configurations Buy Card By clicking the Back button the User can re enter another amount Ga Start Again MONITOR Please select a higher amount Insufficent Cash Entered When selecting a Buy Card transaction the cash entered must be higher than the Minimum Limit set in Configurations Buy Min and Max If the cash is below the minimum the transactions can t proceed so the User is instructed to take the receipt to an administrator for a refund User Guide 192 Start Again MONITOR Press Back to enter more cash Press Continue to print a receipt for a manual refund Continue 193 User Guide Buy Ticket Payment by Cash or Eftpos This is the step by step process of making a payment by Cash or Eftpos once a transaction has been selected By Cash This is the step by step process that a user will walk through if selecting payment By Cash and the Calculator function is not enabled under
68. ar requesting confirmation to associate the Card with the Windows server User and password Click Yes to accept and No to cancel 155 User Guide Start Again MONITOR Are you sure you want to associate this card Click Yes to accept and proceed to Add Value Payment by Cash or Eftpos or No to cancel User Guide 156 PIN Support Where the System Administrator has enabled for PIN Support you will be prompted to set a new PIN when swiping your card for the first time Ga Start Again MONITOR Enter new PIN then click Next or Back to return to the Swipe Card screen 157 User Guide Start Again MONITOR P 1l 34 m zm Delete om Clear Back Next Re enter your new PIN to confirm and click Next to proceed User Guide 158 Add Value Payment by Cash or Eftpos This is the step by step process of making a payment by Cash or Eftpos once a transaction has been selected By Cash This is the step by step process that a user will walk through if selecting payment By Cash and the Calculator function is not enabled under Configuration Calculator Ga Start Again MONITOR By Eftpos 1 Select By Cash option 2 This message is customisable through Configuration Appearances where the instructions for how to load cash and coins can inputted reflecting the specific cash or note acceptor hardware devices installed 159 User Guide Start Again MONITOR Cash Instructions Details go here
69. ard L Enter Account PIN L Confirm Refund L No PIN Set m L Balance Too Low Manual Refund Data Entry _ Confirm Refund Details Donation Thank You L Retry Send Refund Email L Select Cash Eftpos iS Cash Payment Al Not Available Messages _ Instructions gt iS Cash Entry L Add Value 778 Page Definition Filename Pages RefundOptions xaml Button Images To Bank Account Images WhiteButton xaml By Cheque Images WhiteButton xaml OEE Donation Images WhiteButton xaml Text Message im To Bank Account Button Label By Cheque Button Label m Donation Button Label P Configuring Terminal ID AB35 Manual Refund Data Entry EN These fields are used during the manual refund process for the field labels displayed to the user Name Dave Patient Street Address PO Box Suburb State By clicking on the buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified Configuration 84 gt W Appearance Page Definition aS Common User Information Pages EnterUserlnfo xaml IJ Number Pad amp amp Keyboard Address Pages EnterAddress xaml L Main Bank Information Pages EnterBankDetails xaml b i Calculator nt b B Account Selection b B Card Association B Card Refund Phone Number Label Phone Number L Insert Swipe Card Add
70. ard Refund F Buy Ticket V Enable Card Refund Options Refund Type Eftpos Manual Manual Refund Type To Bank Account V By Chec Data Entry Masks Configuration Appendix 1 Manual Refunds 138 Configuration Appendix 2 Add Value Bonus The add value bonus system is a great way to incentivise users to add greater amounts to their account each time they either buy a casual ticket or add funds to their account Any bonus value credited to the user goes on to their Quota Balance whilst the money that the user actually inserts into the kiosk is credited to their Balance By doing this any refund that the user obtains does not include any bonus value that they have been allocated To enable this feature and to configure Express to show the user how much bonus they are receiving follow these steps Configure Add Value Bonus amounts In Supervisor Administrator go to Terminal gt Terminal Setup and find the record called EFT SETUP Open the Autoloader Cash Register tab and alter the add value bonus settings to the desired bands lt 5 Terminal Setup EFT SETUP General User Department Auxiliary Pricing Model Card Reader Autoloader Cash Register Fax Phone Pass Coins Accepted Buy Card Initial Balance 0 0000 is Jj5c 7 25 c Buy Card Message Delay 2 V 10 c 7 50 c V One Shot Buy 7 20 c v 1 7 One Shot Add Stop on E
71. asisesansshbsnstlierdaceacdsads Card Dispenser Com Port Baud Rate Bin Capacity jezirods i NM Options Sunuhsesccsnenibrg iie Mie an fo Dad EO Dee des Erste Sas S Dee NA a EAEAN Refund Type Maniual Fetund IVDe s imei defence rce tue E eet err Eee roa ete luba De i n Ee Bases dad 27 Min Refund YE VL NREREREREREHR 27 Card must be inserted in D3000 Controller sese 27 Charge Manual Refund Fee For Donations sssssssssssssseseesenenee nenne nnnnnetnetnrtnr tnter nent 27 Data Entry MASKS ceils mm Phone Number Bank Field 1 Use Bank Field 2 Bank Field 2 B Je I M ROREM Pd MEE Reset Primary Fields lp i dudil M IPM c M E M Payment MeIlIOd eise rent Bede e tn it raed thence ere Pa Pa E ee eese eee c ED SaN Y Gash EE o aped e M PA THA DRIEUEEE E ARRERA Disbursements Um Ticket Options Number Length Max Value Primary Detauilt e S lisi A scccsctsceseitssissiczistcecingestace sas enttasesiceatanssascasageicsecadsaagaaeiievacsienceadnaasaicantasesaacsasdecactscasetaaentatssiazine Enable Combine Tickets ia territi o P ecc ide er e Rui erra EIER ERRARE Rin Pin Pera dave 30 Combining Ticket Disbursement sss
72. ation so please check with your Eftpos supplier before attempting to enable this option A manual refund would be the most common option used This mode of operation enables the user to enter their details including bank account if being refunded back to their bank account or information required for the facility to write them a cheque An option to donate the funds is also present for situations where a user such as a patient in a hospital decides that they wish to gift their remaining balance Configuration 26 Manual Refund Type If a Manual Refund is being used there are three options e To Bank Account The user must enter their bank account details and an administrator will then direct credit that user s account e By Cheque The user must enter details including the name to appear on the cheque and their postage details e Donation The user has the option of donating their credit to the facility Min Refund Amount A minimum amount can be set to prevent excessive administration costs for small amounts Card must be inserted in D3000 Controller If enabled a D3000 card acceptor must be fitted to the kiosk The advantage of this unit is that it will swallow the card once the refund is complete This option is only viable if the card is a Mifare card and the D3000 unit has been fitted with the optional Mifare reader module Why have this option Why not just disable the ability for the other card mechanisms to pro
73. ayment By EFTPOS and the Calculator function is enabled under Configuration Calculator Ga Start Again MONITOR By Eftpos 1 Select By EFTPOS option 2 Using the keypad the User enters their desired Add Value The screen then displays the Add Value amount including the Reload Fee It also display s the Users New Balance along with the possible number of transactions available based on the current New Balance These labels services and service pricing can be customised under Configurations Calculator 171 User Guide Start Again MONITOR Total Cost 6 50 Includes 1 00 Reload Fee New Balance 491 71 Photocopying Internet 0 50 983 Design 0 80 614 Mac PC Use au m 3 In the instance of an Add Value transaction the screen will display the chosen Reload Amount less the Value Loading Fee To confirm the transaction amount press Next to proceed or Back to return to the preset amount screen A Start Again MONITOR Confirm your Choices Reload Amount Value Loading Fee Total Cost User Guide 172 4 Express will then take the User through the processing an EFTPOS payment steps 5 Once the EFTPOS payment has been successfully processed if enabled under Configuration Prompt to Print Receipt the following prompt will apear If Yes is selected the receipt is printed If No is selected a receipt is not generated cue 6 The application will then confirm that the Supervisor Transact
74. ble Account L At Maximum Balance 3 Aziz Vater d leri iei M 0 m gt LN Configuring Terminal ID AB35 m Enable Calculator Turns the calculator function on A new button will appear on the main page of Express Show On Cash Eftpos Pages Determines whether or not the calculator function will be used while the user is adding funds to the system If disabled the calculator is only accessible via the button on the main page Label This is a user friendly label for the service being offered Disbursement A disbursement Pricing Model number matching an entry in Supervisor Net Extension A read only field that is automatically populated with values once a disbursement number is chosen These values are the various sub types for the disbursement chosen e g the disbursement number may be Copies 12345 and the extensions are A4 B amp W A4 Colour etc 31 Configuration Application Laucher This enables you to configure third party applications to appear as a button on Express s main page Clicking the button will launch the specified application d Express Config imm 2X Functions Applications Add Value _ A Enabled Application Parameters Label 4 Buy Card X Card Refund hE GN EM aaa LJ Buy Ticket Calculator 7 Application Launcher gt lt i Payment Methods Es Exit gt 3 Printing E Appearance Common Ly E Number Pad amp Keyboard L Main Calculator
75. ble Fee gt W Eftpos Payment D Preset Amounts 5 Enter Amount L Add Value L Buy Card L Buy Ticket Calculator Enter Amount L Add Value L Buy Card L Buy Ticket L Invalid Amount B Confirm Amount L Add Value L Buy Card LJ Buy Ticket L Eftpos Transaction L Add Value Welcome L Combine Tickets L Card Dispensed 1 D3000 Collect Card 4 m A Configuring Terminal ID Configuration 96 Buy Ticket By clicking on the buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified gt W Cash Entry Page Definition L Add Value L Buy Card L Buy Ticket Text gt X Calculator Cash Entry Cash Entered Label L Add Value Cash Entered Amount L Buy Card J Buy Ticket L Buy Card Insufficient Amour L Cash Not Available gt W Eftpos Payment D Preset Amounts 5 Enter Amount L Add Value L Buy Card L Buy Ticket Calculator Enter Amount L Add Value L Buy Card L Buy Ticket L Invalid Amount B Confirm Amount L Add Value LJ Buy Card LJ Buy Ticket L Eftpos Transaction L Add Value Welcome L Combine Tickets L Card Dispensed 1 D3000 Collect Card 4 m Filename Pages ThisBuysCashBuyTicket xaml EN Configuring Terminal ID 97 Configuration Buy Card Insufficent Amount By clicking on the buttons to the right of the page the im
76. bursement name from Supervisor Net to record transactions against the correct disbursement type The disbursement codes entered against the following transaction type must be identical to the disbursement code set up in Supervisor Net to integrate successfully Load Fee Account Selection This category specifies how the Account Card Number is obtained Configuration 20 21 Use Card Reader The user swipes their card to enter their account information Enter Account Number The account number is typed in manually by the user on an on screen keyboard Enter Account ID The account ID Primary ID Field is typed in manually by the user on an on screen keyboard Enter Username Password The user s network username and password is typed in manually by the user on an on screen keyboard These credentials are authenticated by Supervisor Net using its external interface which is configured using Supervisor Administrator is the system settings Mobile Phone QR Code A QR code is displayed on the main page and card swipe screen in Express Express can then be activated using the mobile application Scan QR Code to Reload your account Show Welcome Page Tick to enable an initial Welcome page for users which displays their account current balance Configuration Ga Start Again MONITOR Your Current Balance is 35 00 Enable Card Association This category enables Card Association Card Association enables th
77. button All new elements will then use that font as their default Edit Line Element Attributes of the line elements can be edited by pressing the Edit button This displays the dialog shown below Configuration 46 Within this Edit Ticket Item box you can edit and change the Type from the drop down menu and amend the text font or alignment Edit Style Click on the edit style button Text Go to any device and fot eit style Align Center The Font Family Size and Weight can be selected from the drop down boxes 47 Configuration Inherit From Receipt Default Font Family Font Size Weight Italic Preview ExtraBlack ExtraBold ExtraLight Light Medium SemiBold Thin A preview of the selection style appears in the preview pane Inherit From Receipt Default Font Family Calibri Font Size 24 Weg Italic a Preview AaBbYyZz If you wish to edit the the default font to have a consistent style on all line elements refer to Default font By choosing nherit you are electing to use the value in the default font Edit Position You can also edit the position of the line element by clicking on either the Move Up or Move Down buttons Configuration 48 Keep clicking on the Move Up or Move Down button until you have the line element in the position you require Delete Line Element General Supervisor Card Settings Card Readers 2X Functions
78. cel Button Label Yes Button Label No button Label Back Button Label Next Button Label Accept amp Proceed Button Label Continue Button Label JEJEJEJE a Genes By clicking on the tJ buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified or changed Select Button Images Up Image Images Exit xaml Down Image Preview Configuration 54 55 To change the selected image click on the side box button and select another image from another location Images WhiteButton xaml Select Button Images of Images WhiteButton xaml Up Image Images Exit xaml Images YellowButton xaml omme lE ages GreenButton xaml se Assistance xaml ke AssistanceEndCall xaml My Recent Exit xaml Documents GreenButton xaml 3 MonitorBrandedBackgroundBigMonitorLogo png MonitorBrandedBackgroundSmallMonitorLogo png Desktop MonitorLogoForLighterNonMonitorBarndedBackground png RedButton xaml StartAgain xaml WhiteButton xaml kei YellowButton xaml v My Documents My Computer My Network File name Exi xaml be Open Places Files of type Image Files Cancel Then click OK to accept the changes or Cancel to return to the previous configuration Screen Configuration Number Pad This section holds all the Button images and Button Text used for the
79. cess refunds The reason for this is that the Serial Card Reader option needs to also be enabled for refunds as this is the Mifare card reader fitted to the D3000 unit Charge Manual Refund Fee For Donations In order to cover administrative overheads a site may elect to charge a fee for processing the manual refund Depending on how the administration of the site is set up one department may handle the refunds and therefore require a portion of a donation for processing the refund On other sites the administration may be handled by the same department receiving the donation therefore a refund fee does not have to be applied to the donation Data Entry Masks Data Entry Masks enable the ability for the user to be constrained as to what they can enter for a given field This is achieved by entering a series of special characters as a data mask as well as any formatting characters as required Valid special characters are 9 Optional character and 0 Mandatory character 9 If you are wanting to rename the fields as they appear on the screen to the user these strings can be found later in the configuration application under Appearance gt Card Refund Manual Refund Data Entry Phone Number The mask for the phone number field Care must be taken when defining a mask as there are often different combinations that are valid For example 27 Configuration 09 555 5555 021 555 5555 021 555 555 In this situati
80. cian enters the Exit pin here Start Again MONITOR 231 User Guide Alarm Settings Alarm ID Alarm Description On Screen Message Email Sent Endet Y N Y N 7 Cards Empty No Buy card button is Yes disabled 6 Low Cards No Yes Card Jam Yes Out of Serice Yes 55 Low Paper in printer No Yes 19 No Paper in printer Yes Out of Service Yes 18 Receipt Printer Fault Yes Out of Senice Mag Jam 11 Unauthorised Door Open No Audible Alarm Only Yes 50 Card Bin full No Buy card disabled Yes 7 EFTP Terminal Can m Tuc Nd Yes Out of Service Yes 9 Note Coin Jam No Cash disabled Yes Out of Service Error Message This section shows the error messages that may appear when the user is making a transaction of buying a Card Ticket or Adding Value to a Card Many parts of the screen display such as the background and the text used for the display messages can be customised for your site Refer to appearance for more detail on this User Guide 232 MONITOR Offline Message This section shows the error messages that may appear when the user is making a transaction of buying a Card Ticket or Adding Value to a Card Ticket Many parts of the screen display such as the background and the text used for the display messages can be customised for your site Refer to appearance for more detail on this 233 User Guide MONITOR Funds will be added when the syste
81. credit card Allow Zero Value Allow the user to issue themselves with a zero value ticket Often used in situations where a ticket is required to book computers or facilities but the booking itself is free of charge 29 Configuration Disbursements Defines the disbursements Pricing models used for the transactions This is split into Cash and Eftpos so that they can be reported on separately for reconciliation purposes Ticket Options Number Length The length of the casual ticket number Don t set this value too low otherwise it is a security risk If set too high it will be hard to remember if the user does not have the ticket on them Max Value The maximum value ticket that can be purchased Primary Default When the ticket is created the details will be based upon this default record Ticket Expires Enforce a ticket expiry date This is defined in days from the time the ticket is purchased Any remaining funds on a ticket at the time of expiry cannot be used Enable Combine Tickets Enables the the user to combine the value of multiple un expired tickets onto a single new ticket The original tickets are canceled and the expiry date of the new ticket is set as per the Ticket Expires value Combining Ticket Disbursement This is the disbursement Pricing Model that will be recorded in the transaction when tickets are combined Calculator This screen configures the on screen funds calculator function
82. d m Select Primary E Enable L Select Suffix Serial Port COM1 Stop Bits 1 Select Secondary NS a LJ Invalid Account Parity None L Locked Account L Non Reloadable Account L At Maximum Balance L Add Value Unavailable Card Association L Association Instructions Validate User L Confirm Association A aciation Failed 4 m gt A Configuring Terminal ID Cancel Configuration General 4 Supervisor 2 Card Settings 2 Card Readers gt amp Functions Add Value 2 View Balance 2 Buy Card 2 Card Refund El Buy Ticket Calculator 2 Application Launcher gt i Payment Methods 2 Cash 2 Eftpos Es Exit Printing Receipts Tickets Header E Footer Wi Appearance E Common ER Number Pad amp Keyboard LJ Main m Y lt General Express 3 3 0 22 Copyright 2011 2013 Monitor Business Machines Logging Debug Logging Card Swipe Logging Enabled Condition E After Card Read E After Applying Filter V When Sending to Server Data To Log Digits All Digits All Digits Last X Digits Skype Assistance E Enable Skype Name USB Kiosk Control Board E Enable COMi StopBits 1 Serial Port Baud Rate 9600 DataBits 8 Parity None M Hardware Power Management Stop Network Card Sleep E Stop USB Device Sleep V Configuring Terminal ID AB35 Debug
83. d 4 Add Value Options Buy Card pom MA Min Transaction Amount 0 y 4 Card Refund e E Buy Ticket Max Initial Amount 1000 ll Calculator Prompt to Buy Another Card 7 Application Launcher z Payment Method ii Metho F Allow Cash V Allow Eftpos Es Exit 2 Disbursements gt Printing WWE Appearance Load Eftpos INITIAL LOAD M Common Load Cash E Number Pad Card Fee AUTOLOADER BUY Y amp Keyboard O Main Hardware Calculator Card Dispenser M100a Dispenser M A Cakulator Com Port CoMi L Payment Method D Account Selection Baud Rate L Select Primary Bin Capacity 25 L Select Suffix L Select Secondary LJ Invalid Account L Locked Account L Non Reloadable Account L At Maximum Balance L Add Value Unavailable gt X Card Association L Association Instructions d Validate User m Pp 4 Configuring Terminal ID Options Min Transaction Amount The minimum amount that can be loaded on to the card when it is purchased Max Initial Amount The maximum amount that can be loaded onto the card when it is purchased Prompt to Buy Another Card This option gives the Option to purchase another card once they have completed the purchase of their first card Payment Method Allow Cash Enable the use of a note and or coin acceptor Configuration 24 Allow Eftpos Enable the use of an EFTPOS terminal for debit or credit card
84. d Refund L Insert Swipe Card L Enter Account PIN L Confirm Refund L No PIN Set Filename Pages RetryRefund xaml L Balance Too Low L Manual Refund Options L Manual Refund Data Entry L Confirm Refund Details L Donation Thank You y Send Refund Email L Select Cash Eftpos gt iX Cash Payment A Not Available Messages L Instructions gt l Cash Entry L Add Value aaa P a Configuring Terminal ID AB35 No Refund Payable By clicking on the buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified Configuration 88 89 x13 Express Configuration Printing a y Appearance Wi Common WI Number Pad Keyboard Main Calculator o Account Selection 3 Card Association ow Card Refund L Insert Swipe Card L Enter Account PIN L Confirm Refund L No PIN Set L Balance Too Low L Manual Refund Options L Manual Refund Data Entr L Confirm Refund Details L Donation Thank You L Retry Send Refund Email L No Refund Payable L Select Cash Eftpos Cash Payment A Not Available Messages L Instructions cU Sark Entes m gt a Configuring Terminal ID AB35 o t amp Page Definition Filename Pages ManualRefundLessThanFee xaml m Message v3 Edit Rich Text cJ B Z No refund is payable Do you want your card back OK Cancel
85. ds iii V Use Bank Field 2 3 4 Cash 3 Eftpos Bank Field 2 Bs Exit Disbursements amp Printing Refund ACCOUNT REFUND _ Receipts Tickets Fl Header Manual Refund Fee ADMIN CHARGE gt E Footer Donation DONATION Y 2 Open Supervisor Administrator and then go to Transaction gt Pricing Model 3 Find the pricing model defined in step 1 and edit it 4 Open the Variable Hate tab and change the Count ltem Price to the value of the refund fee Fixed Price 0 0000 Fixed Cost 0 0000 Count Item Timed Item Cost 0 0000 Cost 0 0 5 If you wish to deduct a refund fee prior to the donation being processed enable the option Charge Manual Refund Fee For Donations in the Express configuration tool Configuration Appendix 1 Manual Refunds 130 7 General Enable Card Refund 4 Supervisor Options 4 Card Settings 4 Card Readers Refund Type Eftpos Manual Manual Refund Type WV To Bank Account V By Cheque Donation 2X Functions 2 Add Value Min Refund Amount 50 ER Vaea E Card must be inserted in D3000 Controller S iyon m Charge Manual Refund Fee For Donations X Card Refund 5 Data Entry Masks Ll Buy Ticket i E Calculator Phone Number 9 00 000 0000 If account balances are less that the fees There will be situations when a user s account balance is less than the refund fee that you have set In add
86. e Buy Card Buy Ticket Calculator Enter Amount essssssssssssesesssseeesee eene enne stern snnt en rns sen nn sr nrts ihres sd edited inre s inn ns snnt s inre s sn eenn 104 LOREM E inN EAEAN i Eiana 104 Buy Card Buy Ticket Invalid Amount Confirm Amount PROGINS ME HERE 108 Buy Card M 109 Ea EET 110 serui T PE 111 View Balance none n ERR En has AMALA RERA ENESE EAEE ceases sducessazsndsaeessah PUPA ERE ESA a Eaa AAA ERR ACE RE NENNE ESANERA RER EENAES EEE 112 Add Value Welcome E 113 Combine Tickets Card Dispensed DEEE use EETA 116 Print Receipt Sisiezectscnocsinyctatnte eA ENEAS EEA EE EE ETEA E A ATS 117 Se ONEA EEUU EAA 118 Supervisor Transaction Refund NI cM No Receipts Warning E Maintenance RREEEEEEEEEEEEMMMMMEMMMSM Tech Access Exit Out of Service PN Support einneitbre ia foie elici eda ke era R Ema sso Era Ex ea EL desea eR ER RRER ER REGERE LA ASSETA Ree HER rye Set New PIN Confirm New PIN Configuration Appendix 1 Manual Refunds 129 Activating Manual Refund functionality ssesssssssssssesessees teen terne tnt tette nt treten e tetr stet nnmnnn nenene rennan Ene 129 Setlingthe fees tect Anta karen feritatis su ger UMORE pH AER AL ESO CHIE RE HR HERE e 130 f acc
87. e a refund has occurred You can either delete the account or re initialise a number of different fields but leave the account in the database To achieve this navigate to Functions gt Card Refund gt Options and adjust accordingly in the section called After Refund After Refund Reset Primary Fields Delete Primary Name ID Department Default Secondary Text Field 1 Text Field 2 Text Field 3 Email Configuring the email system With a manual refund a notification must be sent to a system administrator This is configured in Supervisor Net s notification configuration section 133 Configuration Appendix 1 Manual Refunds 1 Open Supervisor Administrator 2 Go to Tools gt Supervisor Net Settings 3 Open the Notifications tab 4 Click on the Template drop down You will find three templates specific to the manual refund system Supervisor Net Settings Server Database Diagnostics Automatic Import Locale Alarms Price Codes Notifications vendor Keys Open API External Interface gt SMTP Configuration Message Templates Host mail myserver com Template Express Manual Refund To Bank Account Port 465 Z Use ssi To Manual Refund To Bank Account User name administrator Subject Facility Reservation sent to customer Password GEXOXXOUX XXX X XXX X Body Facility Reservation Update sent to Staff From Address ManualRefunds myserver com Express Manual Refund v
88. e receipt tickets editing screen is shown below iy oie se Z Eftpos Be Exit Ticket Type Copy Default Font ae Add Value Cash Ticket Numbe renting i8 Insc Add Value Eftpos Add _ Receipts Tickets age Buy Card Cash 2 Text Edit Header Text Buy Card Insufficient Cash E Footer Horizontal Line Buy Card Eftpos Delete Appearance Buy Ticket Cash pe Buy Ticket Eftpos eurem Common Combine Tickets a E Number Pad Manual Refund Ticket Move Down amp Keyboard E Card Refund EQ O Main Calculator L Calculator Use Header E Use Footer L Payment Method Account Selection L Select Primary L Select Suffix L Select Secondary L Invalid Account L Locked Account L Non Reloadable Account At Maximum Balance L Add Value Unavailable Card Association Association Instructions Validate User Confirm Association Association Failed gt B Card Refund L Insert Swipe Card m La Preview 1234567890 i MONITOR d m b rm gt Configuring Terminal ID The top list displays the Ticket Type line elements in the order they are printed on the receipts tickets You can add new elements by pressing the Aad button delete the selected element by pressing the Delete button and re arrange the order of the elements by selecting an element
89. e to appear on the receipt tickets Line elements can be created by clicking the Add or Edit button on the right side of the window Delete Move Up Move Down ARE i FOG This displays the following dialog Type Text Text Font Edit Style Align Center Choose the type of element you want to add by selecting it from the Type drop down box Configuration 42 Horizontal Line Image Nett Amount New Balance Payment Amount Payment Method Refund Reference Number Ticket Number Ticket Number Barcode Transaction Fee Transaction Reference Number Vertical Spacer Example of Line Elements added Ticket Type Add Value Cash ult Font Purchase Date E Transaction Reference Number Expiry Date Card Number ag ME d s Payment Amount Tax 7 Vertical Snacer w Muse Header v Use Footer Preview MONITOR Company Address Phone Fax GST ABN Number Date of Purchase 27 Sep 2010 10 18 32 a m Transaction Reference Number TEST12345 Expiry Date 27 Dec 2010 10 18 32 a m Card Number 106 Net Amount 120 00 Transaction Fee 3 45 Payment Amount 123 45 Tax Included 12 35 New Balance 120 00 Card Number Displays the user s card number aligned to the right side of the page You can also enter text which will be aligned to the left side of the page Date of Purchase Displays the date of
90. e user to swipe a card that does not exist in Supervisor Net They will then enter their network username and password and a new account will be created for them using that card number that they swiped as their Primary Number View Balance This screen allows the enabling of the function View balance on the main screen This enables the user to check their balance without having to begin an add value transaction Additional items Credit Limit and Quota Balance can also be displayed if required Configuration 22 23 f Express Configuration ESEECET 4 General 4 Supervisor 4 Card Settings 4 Card Readers gt I Functions 4 Add Value 2 Buy Card 4 Card Refund L Buy Ticket Calculator 4 Application Launcher i Payment Methods Z Cash P Eftpos Be Exit amp Printing Receipts Tickets F Header E Footer Wi Appearance EI Common Number Pad amp Keyboard L Main m SE V Configuring Terminal ID AB35 Here is an example of this screen when enabled Configuration Enable View Balance E Show Credit Limit C Show Quota Balance Current Balance Available Credit Available Quota Total Available Ae n IT Stati Again Buy Card This screen allows the enabling of the function of purchasing a Card by ticking the Enable Buy Card box d Express Configuration rc C me 2X Functions E Enable Buy Car
91. eaders General 4 Supervisor L4 Readers Eftpos Terminal x Cord Settings V Use for Add Value E Use for Refund V Use for Tech Access lt Card Readers 3 eee 2X Functions a Add Val E Use for Add Value Use for Refund Use for Tech Access 7 alue K View Balance Serial Card Reader 2 Buy Card 7 Use for Add Value Use for Refund E Use for Tech Access 4 Card Refund Serial Port COM1 Stop Bits 1 B Sye Baud Rate 9600 Data Bits 8 ij Calculator Parity None 4 Application Launcher oy Payment Methods D3000 Controller Cash 7 Use for Add Value Use for Refund E Use for Tech Access 4 Eftpos Serial Port COM1 Baud Rate 9600 Es Exit gt Printing Card Capacity 50 Receipts Tickets Filter Header Start Character Footer Wi Appearance End Character a E Common Ignore Card Reads With 5 Digits Or Less Number Pad 3 Conversion No Conversion Z amp Keyboard L Main 4 m gt cen Configuring Terminal ID AB35 Eftpos Reader This function option enables Express PC or Kiosk to operate with an EFTPOS reader The account number is obtained by the card being swiped on the EFTPOS pinpad This option is only available where the PC EFTPOS or DPS terminal has been installed along with corresponding software Refer to requirements for more information EFTPOS can be enabled on some or for all functions i e Add Value Refunds Tech Access
92. ecting the user to the Main page User Guide 208 MONITOR Invalid Amount This message will appear to notify when an invalid amount is entered This may be due the amount being under the Minimum or Maximum limited set in Configurations Buy Card By clicking the Back button the User can re enter another amount 209 User Guide Start Again MONITOR Please select a higher amount Insufficent Cash Entered When selecting a Buy Card transaction the cash entered must be higher than the Minimum Limit set in Configurations Buy Min and Max If the cash is below the minimum the transactions can t proceed so the User is instructed to take the receipt to an administrator for a refund User Guide 210 Start Again MONITOR Press Back to enter more cash Press Continue to print a receipt for a manual refund Continue 211 User Guide Card Refunds Depending on how your site is configured either automatic refunds Where the money is credited back to your bank account or credit card immediately or manual refunds Where an administrator processes your request may be possible Automatic Refunds This function allows you to have the remaining credit on your Supervisor Net account refunded back to you immediately 1 Select Card Refund MONITOR Add Value Buy Card Buy Ticket Calculator Card Refund 2 You will be prompted to insert your Card User Guide 212 Start Again MONITOR Please Insert your
93. elect Suffix Select Secondary L Invalid Account Locked Account L Non Reloadable Account L At Maximum Balance Add Value Unavailable Bb Validate ID No PIN X Card Association L Association Instructions Validate User L Confirm Association L Association Failed gt X Card Refund plies Filename Pages InvalidAccount xaml A Configuring Terminal ID AB35 Card Association This option allows you to customise the messages displayed during the Card Association process Card Association Association Instructions Validate User L Confirm Association L Association Failed gt B Card Refund L Insert Swipe Card Enter Account PIN L Confirm Refund L No PIN Set Balance Too Low Select Cash Eftpos Association Instructions By clicking on the J buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified 73 Configuration gt B Card Association Page Definition L Association Instructions L Validate User L Confirm Association Association Failed B Card Refund L Insert Swipe Card L Enter Account PIN L Confirm Refund L No PIN Set L Balance Too Low H L Select Cash Eftpos z Card Not Found A Not Available Mess L Instructions gt amp Cash Entry L Add Value LJ Buy Card LJ Buy Ticket gt amp Calculator Cash Ent
94. er Preview Date of Purchase Transaction Reference Number Expiry Date Card Number Net Amount Transaction Fee Payment Amount Tax Included New Balance IS IS the Meader MONITOR Company Address Phone Fax GST ABN Number 27 Sep 2010 10 18 32 a m TEST12345 27 Dec 2010 10 18 32 a m RRERRERERRER ADS 120 00 3 45 123 45 12 35 120 00 This is the Footer Configuration 52 Appearance General 7 E Hide Mouse Cursor 4 Supervisor Button Positions Top Left Top Right 4 Card Settings 7 Busy Indicator Card Readers E Functions Message Busy Please Wait Edit Style 4 Add Value s View Balance Buy Card Card Refund _ Buy Ticket Calculator 4 Application Launcher oy Payment Methods A5 NS Z Cash Z Eftpos Es Exit Printing Receipts Tickets Header T Footer Bap ER EJ Common Number Pad amp g Keyboard L Main lt m IZ Configuring Terminal ID AB35 Cancel Hide Mouse Cursor Specifies whether the Windows cursor is visible on screen In general this should be turned off for a touch screen kiosk but it may be useful to have it on during setup or if the application is being used with a mouse Button Positions Select special function buttons position either Top Left or Top Right Special functions are things such as the Home button Exit and call for assistance Busy Indicator Enter the tex
95. et 3 MONITOR Supervisor Express Product Manual www monitorbm com gt MONITOR Monitor Express Product Manual Copyright 2014 Monitor Business Machines Ltd The software contains proprietary information of Monitor Business Machines Ltd Itis provided under a license agreement containing restrictions on use and disclosure and is also protected by copyright law Reverse engineering of the software is prohibited Information in this document is subject to change without notice Companies names and data used in examples herein are fictitious unless otherwise noted No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Monitor Business Machines Ltd All rights reserved No part of this work may be reproduced in any form or by any means graphic electronic or mechanical including photocopying recording taping or information storage and retrieval systems without the written permission of the publisher While every precaution has been taken in the preparation of this document the publisher and the author assume no responsibility for errors or omissions or for damages resulting from the use of information contained in this document or from the use of programs and source code that may accompany it In no event shall the publisher and the author be liable for any loss of profit or any ot
96. fines the second special key press sequence that will cause Express to exit This is the final of the two DOUBLE CLICK sequences to exit Express It is strongly recommended for security that this second click be in a different location to the first click selected Second Click Top Left V Top Right Bottom Left Bottom Right Set Exit PIN After the double click sequence has been successfully achieved an Exit button with appear in the top right hand corner To exit the application this button must be clicked twice Clicking it once will return you to the express application The final stage of the exit sequence is that a PIN is required to complete the exit An on screen keyboard will appear allowing the administrator to type in the PIN then press Enter to complete the exit This configuration option allows the PIN to be set and confirmed 15 Set PIN ai NewPIN Confirm PIN cone Printing This section configures the receipt printer and the information printed on the receipts and tickets 39 Configuration D xpress Configuratio secs 2 General Printer m Supervisor Printer Type Standard Windows Printer Y 4 Card Settings y Card Readers Es Functions v Prompt to Print Receipt Add Value Continue if Out of Paper 7 View Balance L E Override Default Paper Width Buy Card Paper Width 190 pixels 4 Card Refund Buy Ticket Calculator 4 Application Launcher
97. gt Cash Entry Add Value B Buy Card L Buy Ticket lt gt B Calculator Cash Entry L Add Value L Buy Card L Buy Ticket LJ Cash Not Available gt I Eftpos Payment L Preset Amounts a L1 Configuring Terminal ID AB35 Configuration L Buy Card Insufficient Amou Page Definition Filename Pages XBuyCardCash xaml ext Message Cash Entered Label Cash Entered Amount Fee Label Fee Amount Card Value Label Card Value Amount Bonus Label Bonus Amount Card Balance Label Card Balance Amount Buy Ticket By clicking on the J buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified or changed Page Definition E Common Filename Pages BuyTicketCash xaml AE Number Pad Keyboard L Main Message b BS Calculator Required Label b IX Account Selection Required Amount b I Card Association b i Card Refund L Select Cash Eftpos gt l Cash Payment Bonus Label ext Cash Entered Label Cash Entered Amount _A Not Available Messages Bonus Amount L Instructions Ticket Balance Label gt li Cash Entry L Add Value Buy Card gt B Calculator Cash Entry L Add Value Buy Card L Buy Ticket L Buy Card Insufficient Amou L Cash Not Available gt I Eftpos Payment L Preset Amounts A Configuring Terminal ID AB35 Ticket Balance Amount
98. h Entry L Add Value L Buy Card L Buy Ticket 2 Calculator Cash Entry L Add Value L Buy Card L Buy Ticket L Buy Card Insufficient Amc L Cash Not Available 4 Eftpos Payment Preset Amounts If no message is specified the default is used Enter a new message by selecting an item pressing the Edit J button and typing a message Not Available Messages By clicking on the buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified Cash Payment Text Not Available Messages Notes Not Available m D Instructions Coins Not Available m B Cash Entry L Add Value L Buy Card d Buy Ticket Calculator Cash Entry L Add Value Buy Card D Buy Ticket Buy Card Insufficient Amour L Cash Not Available Instructions By clicking on the buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified 91 Configuration SSS eo pee B Cash Payment _A Not Available Messages Instructions amp Cash Entry L Add Value LJ Buy Card L Buy Ticket L Add Value LJ Buy Card L Buy Ticket L Cash Not Available Cash Entry Add Value gt amp Calculator Cash Entry L Buy Card Insufficient Amour LI Page Definition Instructions Pages CashInstructions xaml Images Image
99. he right of the page the image or text is opened to view This allows the text font style or image to be modified Configuration 116 117 d Express Configuration Ee peres gt B Enter Amount Page Definition L Add Value D Buy Card Filename Pages MessagePage xaml B L Buy Ticket Text i Calculator Enter Amount Message L Add Value L Buy Card L Buy Ticket L Invalid Amount i Confirm Amount L Add Value L Buy Card L Buy Ticket L Eftpos Transaction o Add Value Welcome L Combine Tickets b EET peterem Please Collect your Card L D3000 Collect Card L Print Receipt L Buy Another Card L Supervisor Transaction Refund To Ticket L No Receipts Warning IB Z E isi isi is gt B Maintenance L Tech Access L Exit L Out of Service E PIN Support L Set New PIN L Confirm New PIN m gt amp Configuring Terminal ID g Print Receipt This option allows you to customise the wording or appearance of the Print Receipt screens by specifying replacement images By clicking on the 8 buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified Configuration fi d Express Configuration Ee peres Enter Amount Page Definition L Add Value EJ D Buy Card Filename Pages YesNoPage xaml L Buy Ticket Text B Calculator Enter Amount Mes
100. her commercial damage caused or alleged to have been caused directly or indirectly by this document Monitor Business Machines Ltd 31a Normanby Road Mt Eden Auckland 1024 NEW ZEALAND Printed March 2014 The Monitor Logo and Supervisor are registered trademarks of Monitor Business Machines Ltd Any other products that are referred to in this document may be either trademarks and or registered trademarks of the respective owners The publisher and the author make no claim to these trademarks Contents Product Overview 1 Requirements 2 Compatible Transactional Hardware sse tenete terere tenete tnnt tete tenete tnn tete tnter tn tn tette tenens 2 Installation Notes 3 Getting Started 8 Configuration 9 General Debug hogging After Card Redd 2 2 ener n stet te eni tarte dedit i ra baleen After odii When Sending to Server dete Skype Assistance T D riiai USB Kiosk Control Boardi iesistie d e ere bes la ce GG ee este eee eet trae Hardw are Pow er Management Stop Netw ork Card Sleep isis eo ema e ren te ERO URP REESE ata MAEUISR EXE Co E caves ivdusteosse dines EET EErEE 12 StOp USB Device Sleeps c 13 SUBGPMSOF Sea Sasi ee r e ieee 13 S pervisor Net Serv8r eee oye Heri e E RERO ED
101. i rrt tent enhn th c e irri reir enden aa 30 Galculator rc MH UU 30 Enable Calculator RR 31 Show On Cas h EMpos PAQeS ce deer te e terit ie EAS ior eL Ende eel AaS Neida de deua ede ag 31 a a aa e Eae EE EEEa E EAA EEEE E R AE E EE 31 Disbursement 31 Extension Sheevcasiexecitavedutesesuetsacticcgcceesnacecaressuacentsaecsasessuaesdstaneeitrsaiatsecsuaceuate cgevsceuscexsacs saacseedeecsacesatvseetetenianaes 31 Application Lauchen 2 5 adire nce bees yea aE Ea ASE AE aE EEEO 32 EO e NNNM T A ETTE AT EAE TT ATENEA 33 ii Contents Application MERE 33 Parameters p e Em 34 Label Payment Methods Cash Show Cash Instructions Page curet cr n E Ree eei i Ee E RE Re ores Dads 35 Note Coin Reader RM 36 Com Port e 36 97 EET H e 36 NOTES P M 36 Epos o iusnncuneutiurdbd eaaa n Ea A aA A E a EEA ASE ti nu rnt psi cati dicti iae 36 AmOUnlS uudesbueenaunide cepi ei es ARS PARL iaaiaee eani araa aaea aeaaea bu haan iradisi adraia 36 Mnim m V altis css ack n sce cae reae Far yn ERES ae rr aree par ERROR E S EAER RERUEER AFER XAR Rr E Exe a FR e ERR ERRARE ERREYA 37 Maxim m ValUe eco cia eost a eee orc eene ee Ea area ARA EF CES eC e ERAN XE ERE RR EN Re Ee EDEA P aA 37 aerea ES ONE nEEPEEEEEEEMI
102. ia Cheque press Manual Refund Donation PC Allocated sent to customer Address 2 Address2 5 Edit the template for each of the manual refund options that you have enabled The recipient subject and body of the email is defined in the template Message Templates Template Express Manual Refund To Bank Account m To administrator myserver com Subject Express Refund Request Body Card CardNumber Amount Amount Account 9 s amp AccountName 9s Phone PhoneNumber Address 1 Address1 Address 2 Address2 Address 3 Address3 There are special variables that are replaced with values from the manual refund system They are CardNumber The user s Supervisor Net account number Primary Number Amount The amount to be refunded to the user Minus any refund fee AccountName The user s Supervisor Net account name Primary Name PhoneNumber The phone number that the user entered into the form Address1 The first address line that the user entered into the form Address2 The second address line that the user entered into the form Address3 The third address line that the user entered into the form Address4 The forth address line that the user entered into the form Address5 The fifth address line that the user entered into the form Bank1 The first bank account detail field that the user entered into the form Bank2 The second bank account detail field that the user entered into the for
103. ing Terminal ID Configuration 82 Balance Too Low By clicking on the buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified d Express Configuration Card Refund L Insert Swipe Card L Enter Account PIN L Confirm Refund L No PIN Set L Balance Too Low L Select Cash Eftpos B Cash Payment LA Not Available Messages LJ Instructions gt amp Cash Entry D Add Value LJ Buy Card L Buy Ticket gt amp Calculator Cash Entry L Add Value D Buy Card L Buy Ticket L Buy Card Insufficient Amour L Cash Not Available gt a Eftpos Payment 9 Preset Amounts i Enter Amount L Add Value D Buy Card L Buy Ticket gt B Calculator Enter Amount L Add Value LJ Buy Card LJ Buy Ticket m ml gt Bee Page Definition Filename Pages MessagePage xaml f Text T e 3 B Page Message Arial Balance Too Low Cannot Refund this Account E Configuring Terminal ID Configuration 83 Manual Refund Options By clicking on the buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified ly Express Configuration W Appearance Common Number Pad amp Keyboard L Main E Calculator E Account Selection E Card Association ic Card Refund Insert Swipe C
104. ings Once you have made your changes you can choose whether you want to start the main Express application when you exit the dialog See the Configuration section of this manual for more information about the available settings Installation Notes 8 Configuration Express has a large number of configuration options to customise the application for your site The configuration application is run by double clicking on the Config exe within the Express folder Config exe The configuration window as shown here divides the settings into a number of categories listed down the left side of the window Selecting a category will display the available options in the main part of the window The options available in each section are explained in detail in subsequent sections This icon represents that the category can be expand or collapsed to see further options listed 4 General 4 Supervisor Express n Card Settings Copyright 2011 Monitor Business Machines 4 Card Readers L 2X Functions a l i Payment Methods 2 WW Debug Logging Be exit J Card Swipe Logging B Printing Enabled Condition Data To Log Digits Common V After Applying Filter All Digits 0 Number Pad wi mere F3 4 When Sending to Server Last X Digits 8 Keyboard L Main Skype Assistance gt B Calculator E Enable L Calculator Skype Name L Payment Method B Account Selection USB Kiosk Control Boar
105. ion has been successfully completed before re directing the user to the Main page 173 User Guide MONITOR User Guide 174 Buy Card Payment by Cash or Eftpos This is the step by step process of making a payment by Cash or Eftpos once a transaction has been selected By Cash This is the step by step process that a user will walk through if selecting payment By Cash and the Calculator function is not enabled under Configuration Calculator Start Again MONITOR 1 Select By Cash option 2 This message is customisable through Configuration Appearances where the instructions for how to load cash and coins can inputted reflecting the specific cash or note acceptor hardware devices installed 175 User Guide Start Again MONITOR Cash Instructions Details go here 3 The user then selects Next to proceed or Back to go back a step 4 The following screen appears and the value on the You have Entered will update as the user loads their cash Ga Start Again MONITOR Insert Cash You Have Entered Fee Card Balance User Guide 176 5 Once the cash has been entered and the You Have Entered balance reflects the same amount entered the user selects Accept amp Proceed to continue 6 This next screen is optional and will only appear if enabled under Configuration Prompt to Print Receipt If Yes is selected the receipt is printed If No is selected a receipt is not generated MONITOR
106. ith the process 6 This next screen is optional and will only appear if enabled under Configuration Prompt to Print Receipt If Yes is selected the receipt is printed If No is selected a receipt is not generated 181 User Guide MONITOR Do you want to Print the Receipt 7 The application will then confirm that the Supervisor Transaction has been successfully completed before re directing the user to the Main page MONITOR Supervisor Transaction Completed User Guide 182 By Eftpos This is the step by step process that a user will walk through if selecting payment By EFTPOS and the Calculator function is not enabled under Configuration Calculator Ga Start Again MONITOR By Eftpos 1 Select By EFTPOS option 183 User Guide gt gt Start Again MONITOR Select Amount 100 Other Amount 2 The User can select a preset amount or select Other Amount If Other Amount is selected the following keypad screen is displayed and the User can enter a specific amount and press Next or Back to return to the preset amount screen _ Start Again MONITOR Enter Amount 15 m am m User Guide 184 185 3 Express will display the Card Value less the Value Loading Fee To confirm the transaction amount press Next to proceed or Back to return to the preset amount screen a Start Again MONITOR Card Value Value Loading Fee Total Cost Accept amp Proceed
107. ition to this scenario is whether or not a donation is subject to the refund fee as described earlier These two scenarios are covered in more detail below 1 User s balance is less than refund fee donations are subject to an admin fee Under this circumstance the user will see the following message MONITOR No refund is payable Do you want your card back Your card will be kept unless you respond within seconds If they do not respond to the message before the timer expires it is the same as if they clicked the No button Either way an Admin Charge transaction is generated and the card is swallowed There is no donation transaction generated 131 Configuration Appendix 1 Manual Refunds 2 User s balance is less than refund fee donations are NOT subject to an admin fee Under this circumstance it is recommended that you change the message on the above screen to something like No refund is payable If you give us your card back any balance remaining on your card will be donated to us Do you want your card back Be aware that if the user clicks No their card will be swallowed so the question has to be worded accordingly i e Don t pose the question such as Would you like to give us a donation The transaction generated if the card is swallowed is a Donation transaction rather than an Admin Charge Set the data entry masks Set the Data Entry Masks and determine whether or not you will be using the second
108. k name or IP address of the machine running Supervisor Net This machine must be visible from the Express computer Port The network port used to connect to Supervisor Net If there are firewalls between the Supervisor Net server and the Express computer or Kiosk this port must be opened in the firewall This port must also correspond to the Supervisor Net Port setting in the Server section of the Supervisor Net Settings dialog in Administrator Primary Creation This determines the default record used when a Supervisor Net account is created The created account will inherit its settings from this default record 13 Configuration PIN support This applies to the Add Value Function where a PIN will be requested if it is enabled in the user s account If the user s account s PIN status is Set New it will prompt for user to set a new PIN Bonus Amounts Bonus amounts are values gifted to the user based upon how much money they insert during that session It is an incentive for users to add larger sums to their accounts Any bonus value is credited to the user s Quota Balance Supervisor Net can then be configured to deduct funds from the user s normal balance first ensuring that the user spends their own money before they can spend their bonus money This bonus system is configured on the Autoloader tab of the EFT SETUP terminal setup record Please consult the Supervisor Net user guide for more information Enabling the display
109. loadable Account L At Maximum Balance L Add Value Unavailable gt X Card Association 4 m Notes Index Value 1 5 2 10 3 20 4 50 5 100 E Configuring Terminal ID Show Cash Instructions Page Enabling this option will display an instruction page prior to the user inserting cash This page may contain text graphics or animations to assist the user with the process 35 Configuration Note Coin Reader This specifics the type of Note Coin Reader installed in the PC or Kiosk If no Note Coin Reader is installed this should be None Com Port The communication port that connects with the Note Coin Reader hardware Coins This specifies the Coin types that the hardware accepts and the value of the coins accepted by each of the channels in the coin mechanism Once the communication port connects to the hardware this information should automatically display Notes This specifies the Note types that the hardware accepts and the value of the bills accepted by each of the channels in the coin mechanism Once the communication port connects to the hardware this information should automatically display Eftpos 2 xpress Configuration poe es 2X Functions Amounts amp Add Value Minimum Value 5 4 Buy Card 3X Card Refund Maximum Value 1 000 gt MJ Don t Restrict E Buy Ticket Preset 1 5 gt Calculato
110. ls go here 3 The user then selects Next to proceed or Back to go back a step 4 The following screen will then show the amount You Have Entered the account holder s New Balance and cash reloading Fee The screen also displays the possible number of transactions available based on the current New Balance User Guide 164 MONITOR You Have Entered 5 00 New Balance 490 21 After 1 00 Reload Fee Photocopying A4 Black amp White 0 10 4902 A4 Colour 0 20 2451 A3 Black amp White 0 30 1634 Mac PC Use A3 Colour 0 40 1225 Accept amp Proceed 5 Once the User is satisfied with the amount up loaded and that amount appears under You Have Entered then the User can select Accept amp Proceed to continue with the process 6 This next screen is optional and will only appear if enabled under Configuration Prompt to Print Receipt If Yes is selected the receipt is printed If No is selected a receipt is not generated 165 User Guide MONITOR Do you want to Print the Receipt 7 The application will then confirm that the Supervisor Transaction has been successfully completed before re directing the user to the Main page MONITOR Supervisor Transaction Completed User Guide 166 By Eftpos This is the step by step process that a user will walk through if selecting payment By EFTPOS and the Calculator function is not enabled under Configuration Calculator Ga Start Again MONITOR By Eftpos 1
111. m Configuration Appendix 1 Manual Refunds 134 Using a standard card swipe unit 135 It is possible to use a serial card swipe unit keyboard emulation reader or the swipe unit built into the Eftpos terminal for manual refunds If you want to use one of these device navigate to the Card Readers section of the configuration application and enable the option Use for Refund for those devices you wish to use General Readers Eftpos Terminal 7 Use for Add Value f E Keyboard Wedge Reade Use for Add Value E Serial Card Reader Use for Add Value 2 4 Supervisor 4 Card Settings X Card Readers 2X Functions 4 Add Value s View Balance f Buy Card Card Refund E Serial Port COM1 E Buy Ticket Baud Rate 9600 Calculator Parity None 4 Application Launcher Use for Refund Use for Refund Use for Tech Access Use for Refund Use for Tech Access E Use for Tech Access Stop Bits 1 Data Bits co When the refund is complete the user walks away with the card This may be acceptable on sites using disposable tickets or cheaper cards but for sites using Mifare card it may be better to fit a D3000 card accepting device and Mifare reader which will keep the card after the refund completes Configuration Appendix 1 Manual Refunds Using a D3000 automatic card acceptor with Mifare reading module The D3000 is a motorised card
112. m is back online User Guide 234 9 MONITOR Monitor Business Machines Ltd 31a Normanby Road Mt Eden Auckland 1024 New Zealand Phone 64 9 623 5000 Web www monitorbm com
113. nabled the user will be notified that credit cards are not supported You will most likely have to have set up credit card support with your bank for this to work successfully Some Eftpos providers need to disable the use of credit cards at the Eftpos gateway and it is not possible to disable them using this option Please check with your Eftpos provider Exit Options This category contains options regarding how the Express application can be closed lt 2 Express Configuration oo e ow Functions Z Add Value 2 Buy Card Second Click Top Left gt Card Refund Set Exit Pin Buy Ticket a Calculator 4 Application Launcher Payment Methods First Click Top Left gt 9 Cash 9 Eftpos Te Exit za Printing Receipts Tickets Header Footer Bl Appearance Ul Common Wl Number Pad a Keyboard Main Calculator L Calculator L Payment Method Account Selection L Select Primary 1 Select Suffiv m L Configuring Terminal ID Cancel First Click This defines a special key press sequence that will cause Express to exit This is the first of two DOUBLE CLICKS in the exit sequence The location of the double click can be set to any of the four settings Top Left Top Right Bottom Left and Bottom Right The purpose is to ensure that the administrator has a sequence to exit that the user would not accidentally select Configuration 38 First Click Second Click This de
114. nd To Ticket L No Receipts Warning B Maintenance L Tech Access L Exit L Out of Service gt PIN Support L Set New PIN L Confirm New PIN m gt amp Configuring Terminal ID Cancel Supervisor Transaction This option allows you to customise the wording or appearance of the Supervisor Transaction screens by specifying replacement images By clicking on the buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified 119 Configuration d Express Configuration e e Enter Amount Page Definition L Add Value i D Buy Card Completed Pages SupervisorCompleted xaml m D Buy Ticket Faled Pages SupervisorFailed xaml m gt I Calculator Enter Amount Text Add Vali Be uy Car O Buy Ticket Failed m LJ Invalid Amount Failed Retry gt iX Confirm Amount Failed Refunding L Add Value B Buy Card L Buy Ticket L Eftpos Transaction L Add Value Welcome L Combine Tickets Bi Card Dispensed D 5B LS D3000 Collect Card i BZ Supervisor Transaction L Print Receipt Buy Another Card Q Supervisor Transaction Refund To Ticket Co m p eted L No Receipts Warning gt B Maintenance L Tech Access L Exit L Out of Service E PIN Support O Set New PIN L Confirm New PIN M 4 m aj gt EY Configuring Terminal ID
115. nkxaml Bank Confirm Message User Label Phone Number Label Pho Bank 1 Label Bank 2 Label Address 1 Label Address 2 Label Address 3 Label Address 4 Label amp amp amp amp amp amp amp amp 6 8 8 8 amp wnn By clicking on the J buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified Configuration 86 W Appearance Page Definition IE Common EA Number Pad 3 Keyboard Text D Main Coa Filename Pages MessagePage xaml b E Calculator b amp Account Selection b B Card Association Card Refund L Insert Swipe Card L Enter Account PIN L Confirm Refund L No PIN Set L Balance Too Low L Manual Refund Options L Manual Refund Data Entry L Confirm Refund Details B Donation Thank You Q Retry Send Refund Email L Select Cash Eftpos gt EX Cash Payment A Not Available Messages L Instructions v l Cash Entry L Add Value l L1 Configuring Terminal ID AB35 Retry Send Refund Email By clicking on the J buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified 87 Configuration gt W Appearance Page Definition IE Common EA Number Pad 3 Keyboard Text L Main Message b E Calculator Retry Button Label b amp Account Selection b B Card Association D Car
116. nter Amount Yum J L Add Value L Buy Card LJ Buy Ticket L Invalid Amount gt IX Confirm Amount L Add Value L Buy Card L Buy Ticket Eftpos Transaction BZ L Add Value Welcome L Combine Tickets o Card Dispensed L D3000 Collect Card _ Print Receipt L Buy Another Card L Supervisor Transaction L Refund To Ticket L No Receipts Warning gt B Maintenance L Tech Access L Exit L Out of Service gt PIN Support L Set New PIN L Confirm New PIN m gt amp Configuring Terminal ID Cancel Combine Tickets This option allows you to customise the wording or appearance of the Combine Tickets screens by specifying replacement images By clicking on the buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified Configuration 114 gt B Enter Amount a Page Definition L Add Value D Buy Card Filename Pages CombineTickets xaml L Buy Ticket Text gt I amp Calculator Enter Amount Message L Add Value List Label L Buy Card L Buy Ticket L Invalid Amount gt EX Confirm Amount L Add Value L Buy Card L Buy Ticket L Eftpos Transaction B Add Value Welcome L Card Dispensed L D3000 Collect Card Print Receipt L Buy Another Card L Supervisor Transaction Refund To Ticket L No Receipts Warning gt B Maintenance L
117. ociation Failed tice cis peste ree tete oak sce eR Ra EROR Ee Ea Rn SEV ice Re ER EXER ERR S RR Reve FC ERR bag Card Refund REEEEEEEEEEEEEEEEMMMMMMM AT SW IPO Card m E ncgiedidaetERHP Confirm Refund ERRm OL RCM sized Manual Refund Options Manual Refund Data Entry Confirm Refund Details RRRRRRRRRRREEEMMEMMMEMMMMMMNMM Donation Thank Y OU EREEEINRCP EE Retry Send Refund Email ccccccecceceecseeceeeeeeeseeeeeseceecaeceeceeseaeeaecaecaecaesaeseeseeseeseaeeaesaesaeseesaeseseeseeseaeeaesaeeaesaeeeteees No Refund Payable Select Gasl EIpOS c odores MEE D MM E E E CashiPayMent NTeEET aegre DUC WO INSTRUCTIONS ausscadssces ir nente dc E ken ana E e AICESE Eid Eanan o EUR nce a ER LEX ER ARAA EN ARE VY ERR LAN CER nece epe PARA CaS Entry Wiunsdensenioieipio iine ie ERE T LES Add Valie ei ECE iv Contents Buy Card Buy Ticket Calculator Cash Entry Add Value Buy Card Buy Ticket Buy Card InSutticent A mount sa0siccssccstecs cgecesctsaecesdecvatsdesesccsseesadedaceaagnacs sodastevnedscieniassaceaxeaugoassateeesa saaeasuesaieesaceaces 98 Cash eL VELZ EE 99 mne PP H Preset Amounts Enter Amount Add Valu
118. of Bonus Amounts will show the user how much bonus they are earning based upon the value they are reloading their account by Bonus value is also applicable to the purchase of casual user tickets A Add value bonus display is only supported if the calculator option is disabled for the Cash Eftpos pages The calculator can still be displayed on the main page Here are some examples 1 A user is adding value to their account using cash A complete break down is displayed to them as they insert the funds You Have Entered 30 00 Bonus Amount 10 00 Added to Account 40 00 New Avaliable Funds 99 90 2 A user is adding value to their account using EFTPOS The available bonus amounts are displayed on the value selection buttons Configuration 14 15 5 20 50 Bonus 0 00 Bonus 2 00 Bonus 10 00 100 Other Bonus 30 00 Amount Prompt for Suffix This option enables integration with the Supervisor Net suffix system allowing the user the opportunity to select which category of services they want to add funds to It should only be used if you are using suffixed accounts Enable suffix support by checking this option then use the Account Types list to define category of services the user can have access to Suffixes can be Added Edited or removed by clicking on the function keys on the right hand side of the main window Configuration Card Settings These options enable the functions on the account card
119. of Service gt PIN Support E ae Page Definition Filename Pages YesNoPage xaml Text Message E D Bm z ga A fpes Printer is Unavailable EY Configuring Terminal ID Maintenance This section holds all the Maintenance images and text used Configuration 122 123 0 Me EAR e RR P NER E E Add Value L Buy Card L Buy Ticket L Invalid Amount 2 Confirm Amount Add Value L Buy Card L Buy Ticket L Eftpos Transaction L Add Value Welcome L Combine Tickets Card Dispensed L D3000 Collect Card L Print Receipt L Buy Another Card L Supervisor Transaction L Refund To Ticket L No Receipts Warning Maintenance Tech Access L Exit Out of Service oY PIN Support Set New PIN If no message is specified the default is used Enter a new message by selecting an item pressing the Edit button and typing a message Tech Access This option allows you to customise the wording or appearance of the Tech Access screens by specifying replacement images By clicking on the buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified Configuration L Add Value Page Definition L Buy Card Filename Pages TechAccess xaml D Buy Ticket LJ Invalid Amount 2X Confirm Amount Swipe Card L Add Value Card Swiped
120. on gt Wl Appearance EE Common EE Number Pad amp Keyboard Main Calculator r 4 Daywment Method If no message is specified the default is used Enter a new message by selecting an item pressing the Edit J button and typing a message To reset a message back to its default select it and press the Cancel button Calculator M Appearance Page Definition amp Common ER Number Pad amp Keyboard L Main amp Calculator B Calculator L Payment Method Filename Pages Calculator2 xaml Configuration 60 61 By clicking on the buttons to the right of the page the image is opened This allows another image to be selected Then click OK to accept the new image or Cancel to return to the previous configuration Screen Payment Method Wi Appearance x Page Definition UB Common Number Pad amp Keyboard L Main gt X Calculator L Calculator amp Account Selection L Select Primary Filename Pages CalculatorPaymentOptions xaml By clicking on the J buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified or changed DB a Page Message Arial 2 36 z Bot ala ae Av fp Please Select a Payment Option Configuration Account Selection This option allows you to customise the messages displayed during the Account Selection process gt
121. on the first few digits are variable therefore should be made optional and the very last digit must be optional also The mask should therefore be 999 000 0009 Other characters such as brackets around the area code and dashes between numbers can also make it easier to read The final version of the mask would therefore be 999 000 0009 The user would be presented with this form Account Name Phone Number qe After filling it in it may end up looking like this They don t have a last digit on their number Account Name Person s Name Phone Number 021 555 555 Bank Field 1 The mask for the first field of the bank account number You may get away with only having to use one bank account field if enough information can be entered on the single line Use Bank Field 2 Tells Express whether or not to display the second bank account field on the screen The second bank account may not be necessary if everything was able to fit nicely on the first field Bank Field 2 The mask for the second field of the bank account number Disbursements The disbursements Pricing Models used for different aspects of the refund process Refund and Donation are only for display in the transactions for refunds and donations respectively Manual Refund Fee also sets the price of the fee if applicable To alter the fee amount edit the ADMIN CHARGE pricing model in Supervisor Net setting the Variable Rate gt Count item price to the amo
122. on Completed 205 User Guide By Eftpos with Calculator This is the step by step process that a user will walk through if selecting payment By EFTPOS and the Calculator function is enabled under Configuration Calculator Ga Start Again MONITOR By Eftpos 1 Select By EFTPOS option 2 Using the keypad the User enters their desired Ticket value The screen then displays the Ticket Value It also display s the possible number of transactions available based on the Ticket Value entered These services listed and service pricing can be customised under Configurations Calculator User Guide 206 gt Start Again MONITOR Select an option to 0 see how much of each service your LI ticket will buy pan a Mac PC Use n mn 3 Express will display the chosen Ticket Value To confirm the transaction amount press Accept amp Proceed or Back to return to the previous screen G Start Again MONITOR Confirm your Choices Total Cost 4 Express will then take the User through the processing an EFTPOS payment steps 207 User Guide 5 Once the EFTPOS payment has been successfully processed if enabled under Configuration Prompt to Print Receipt the following prompt will apear If Yes is selected the receipt is printed If No is selected a receipt is not generated MONITOR 6 The application will then confirm that the Supervisor Transaction has been successfully completed before re dir
123. onfirm Association Association Failed gt c Card Refund L Insert Swipe Card L Enter Account PIN L Confirm Refund L No PIN Set Balance Too Low L Select Cash Eftpos um Configuring Terminal ID Configuration 68 By clicking on the J buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified DB a Invalid Account 69 Configuration At Maximum Balance gt MB Appearance Page Definition EE Common E Number Pad amp Keyboard Tet L Main Message m gt amp Calculator D Calculator L Payment Method X Account Selection L Select Primary L Select Suffix L Select Secondary L Invalid Account L Locked Account L Non Reloadable Account B At Maximum Balance L Add Value Unavailable gt W Card Association Association Instructions L Validate User Confirm Association L Association Failed gt B Card Refund L Insert Swipe Card Enter Account PIN L Confirm Refund L No PIN Set L Balance Too Low L Select Cash Eftpos cv Cash Pavment 4 m Filename Pages MaxBalance xaml Aa Configuring Terminal ID By clicking on the buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified Configuration 70 EEL B rzjBgBgBIA IsB
124. ont style or image to be modified 105 Configuration gt B Enter Amount L Add Value L Buy Card L Buy Ticket Text gt I Calculator Enter Amount L Add Value P Buy Card L Buy Ticket Cost Amount L Invalid Amount Card Balance Label gt EX Confirm Amount Card Balance Amount L Add Value L Buy Card L Buy Ticket L Eftpos Transaction L Add Value Welcome L Combine Tickets D Card Dispensed L D3000 Collect Card L Print Receipt L Buy Another Card Supervisor Transaction Refund To Ticket L No Receipts Warning Page Definition Filename Pages ThisBuysEftposBuyCard xaml Message Cost Label Fee gt B Maintenance L Tech Access L Exit L Out of Service gt B PIN Support L Set New PIN L Confirm New PIN en E Configuring Terminal ID Buy Ticket By clicking on the J buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified Configuration 106 gt B Enter Amount L Add Value D Buy Card Filename Pages ThisBuysEftposBuyTicket xaml m L Buy Ticket Text gt B Calculator Enter Amount Msas I L Add Value L Buy Card F Buy Ticket L Invalid Amount gt IX Confirm Amount L Add Value L Buy Card L Buy Ticket L Eftpos Transaction L Add Value Welcome L Combine Tickets o Card Dispensed L D3000 Collect Card L Print Receipt L Buy Anothe
125. ont style or image to be modified or changed Configuration 112 Bl Appearance Common Wl Number Pad ea Keyboard L Main b a Calculator b W Account Selection gt Card Association b a Card Refund Select Cash Eftpos b a Cash Payment gt B Eftpos Payment Preset Amounts b B Enter Amount b B Calculator Enter Amount Invalid Amount gt B Confirm Amount L Add Value D Buy Card L Buy Ticket Eftpos Transaction Add Value Welcome L Combine Tickets Card Dispensed D3000 Collect Card L Print Receipt View Balance Page Definition Filename Pages WViewBalance xaml ext Message Balance Label Balance Value Credit Limit Label Credit Limit Amount Quota Label Quota Amount Total Label Total Amount Spend Limit Label Spend Limit Amount Available Funds Label Available Funds Amount Gaon ca oe oe oe oe oe oe oe ce cee Configuring Terminal ID AB35 Add Value Welcome By clicking on the J buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified or changed Note that the Primary Name value is replaced by the user s name before it is displayed to them 113 Configuration d Express Configuration Ee yer ess SM Ever Ampunt R Page Definition L Add Value Buy Card Filename Pages AddValueWelcome xaml m L Buy Ticket Text E Calculator E
126. ou can either install the application on each kiosk or install it on a central server and access it through a network drive If you intend to run Express from a central server it is recommended that you choose a shared path that the client machines can access read only The administrator on the server will require read write access to allow saving the configuration 1 When you run or double click on the installer you will be lead through the installation by a standard install wizard Select Next to commence the Install wizard ie Setup Express Welcome to the Express Setup Wizard This will install Express 3 0 0 2 on your computer It is recommended that you close all other applications before continuing Click Next to continue or Cancel to exit Setup Ces Cancel 2 You are able to select the disk location where you want Express to be installed by clicking on Browse 3 Installation Notes fe Setup Express Select Destination Location Where should Express be installed Setup will install Express into the following folder To continue click Next If you would like to select a different folder click Browse Cu At least 3 9 MB of free disk space is required 3 Click on the disk location and then select OK Browse For Folder Select a folder in the list below then click OK C Express 3 lt Local Disk C ub DVD CD RW Drive D 5 9 ct on showroomvm K
127. ount Transaction Fee Payment Amount Tax Included New Balance Footer Is IS the Header MONITOR Company Address Phone Fax GST ABN Number 27 Sep 2010 10 18 32 a m TEST12345 27 Dec 2010 10 18 32 a m RRERRERRERER ADS 120 00 3 45 123 45 12 35 120 00 This is the Footer This option allows you to enter text or any other line element into the Footer space on the Receipt Tickets The Footer space begins at the bottom of the main line elements Configuration amp Eftpos Text Es Exit Printing F Receipts Tickets C Header gt Wi Appearance EE Common E Number Pad amp Keyboard L Main amp Calculator LJ Calculator L Payment Method Preview gT Move Down ers The footer is a recommended option for reoccurring items such as Date of Purchase and Terminal ID Refer to the list of Line Elements for details on the line elements available for adding to the footer The Footer will appear on Receipt Tickets where the Use Footer box has been ticked in the section Receipts Tickets of the configuration settings There is no limit to the number of line elements that can be added to the Footer Add Value Cash IM Transaction Reference Number Expiry Date Card Number Nett Amount Transaction Fee Payment Amount Tax Vertical Snacer g HHE d s v Use Header v Use Foot
128. ount balances are less that the fees esessssssssssssseseeeeeeneneneeene nemen nennen nennen tnter etre 131 setthe dataientrymasks uses eo eie bcr eun Ed ee Ort HE LEE EC dats 132 Customisethefieldriames usessessenaus e eter beer teinte ipei e Ae lie ede 132 Decide what happens to refunded accounts sese ener nene 133 Configuring the email system Using a standard card swipe unit Using a D3000 automatic card acceptor with Mifare reading module sse 136 Bnable Bi Abou MM denecaeciieaiansaes 136 Enable the serial card reader s cccccsscscesscssaccsesaccsesscesseccesnscsessesedccsessacsnenesdactensacsadhaessaaasigacesesausasonscesunesendcqussacaaszanaaas 137 Mandate that it must be used for refunds ssssssssssssssssssssseseseenee entente tnnt nenne ett st et rnn eet n entr s sitne nens ss nnn inn 137 Contents V Configuration Appendix 2 Add Value Bonus 139 Configure Add Value Bonus amounts 2 enitn io et ently ab ea rei ete desees Vete E eC ERE Ed 139 Make the user spend their own money first essssssssssssssesseeeenee nennen tnter three nennen etre tnter nnn 139 Enable Add Value Bonus in Express sese nennen nemen 140 Disable the Calc lator sereerns eene eat adhe ed eee de ease eee ir Ores 141 User Guide 142 Making Tr nsactllOD eene ior HERR ER cad RE e e R
129. pes the Card or enters the number printed on the Ticket to access services up to the value they purchased or re loaded 1 Product Overview Requirements Express is a kiosk software application that is designed to work with the following components e A touch screen kiosk with a screen resolution of 1024x768 Express is designed to run at 96 DPI e A server running Supervisor Net 6 4 0 or later e 1 x EFT registration license Microsoft Windows XP or later Microsoft NET Framework 4 0 50MB free hard drive space e 1GB RAM e EFTPOS client software supplied by your bank installed on the computer If EFTPOS or credit card reload is required e EFTPOS terminal If EFTPOS or credit card reload is required It is assumed that the above components are installed and working before the installation of Express This manual does not cover the installation of the EFTPOS system and is based on Express version 3 0 1 Compatible Transactional Hardware Compatible Transactional Hardware to the Express software include but not exclusive to e AL7000 Interactive Kiosk e GBA ST1 Note Acceptor e ICT A7 Note Acceptor e MUNZ EMP 890 Coin Acceptor e NP 2411D Serial Receipt Printer Requirements 2 Installation Notes Ensure you have installed the prerequisites described in the Requirements section Express is distributed as an executable installer typically called Express Setup exe Mame jSlExpress Setup exe Y
130. pted for an amount to add to their account The last two presets are optional and can be disabled individually Whole Dollar Mounts Only When enabled the user may only add whole dollar amounts no cents on to their account Small Value Transactions This function enables a facility to charge a fee for any add value transaction that falls below a preset threshold Limit The threshold below which a fee will be charged Fee The fee to charge if the add value transaction is below the threshold set in Limit Fee Disbursement The disbursement Pricing Model used for the transaction when a fee is charged Fee Account The Primary Number of the account that the fee is credited to This is for auditing purposes to track the flow of money within the system Error Handling This specifies the action in the event of an error after EFTPOS payment has been processed Refund The Eftpos payment is refunded back to the account specified by the user when they performed the add value transaction Not all Eftpos systems are capable of refunds check with your Eftpos provider before enabling this option Retry Until Successful As soon as Supervisor Net is online the transaction will be attempted again Eftpos Terminal Configuration Terminal Type Specifies which terminal type has been installed on the PC or Kiosk Allow Credit Cards Specifies whether the Eftpos reader will attempt to use credit card accounts If this is not e
131. purchase and time consistent with the formatting used in the Supervisor Net settings The date is aligned to the right side of the page You can also enter text which will be aligned to the left of the page See the Date Formatting Codes section for more information on formatting the date 43 Configuration Encrypted Card Number Displays the card number as a encrypted series of letters aligned to the right side of the page The line can also include text that is aligned to the left edge of the page The card number can be decrypted in Supervisor Administrator if you need to find the account that matches the receipt Expiry Date Displays the expiry date and time consistent with the formatting used in the Supervisor Net settings The date is aligned to the right side of the page You can also enter text which will be aligned to the left of the page See the Date Formatting Codes section for more information on formatting the date Horizontal Line Displays a horizontal line The thickness of the line can be set using the Thickness setting Image Displays a jpg png tiff bitmap image Select the file containing the image using the Select button in Other Properties A preview will be shown in the lower part of the dialog You can also adjust the horizontal alignment of the image on the page to Left Center Right Net Amount Displays the value of the receipts tickets The value will be aligned to the right side of the page You can
132. puter a Network adj Filename ReleaseStationApp exe M open jJ Parameters Specify any parameters that the application should be launched with If the application must be told to close completely after completing the task this should be supplied as a parameter An example of this is Supervisor Print Release It will require the parameters xto be supplied so that it exits back to Express when finished releasing a print job Label The label for the button which will appear on the Express s main screen Payment Methods This section configures the cash and Eftpos devices connected to the kiosk Configuration 34 gt amp Functions 2 Add Value 2 Buy Card 7 Card Refund LJ Buy Ticket B Calculator 2 Application Launcher 9 Cash 2 Eftpos We Exit Cash gt amp Functions gt Settings x pra V Show Cash Instructions Page x Buy Card Note Reader Hardware 7 Card Refund E Buy Ticket Reader Type B Calculator Serial Port COMi v Application Launcher 7 i Payment Methods Cash amp Eftpos Es Exit gt Printing gt Ml Appearance ER Common Coin Reader Hardware Keyboard D Man Serial Port COMI v gt B Calculator Coins Index Value Calculator 0 05 L Payment Method 0 10 amp Account Selection 0 20 L Select Primary 0 50 L Select Suffix 1 00 L Select Secondary 2 00 L Invalid Account L Locked Account L Non Re
133. r Card L Supervisor Transaction L Refund To Ticket L No Receipts Warning Page Definition gt B Maintenance L Tech Access L Exit L Out of Service gt B PIN Support L Set New PIN L Confirm New PIN l A Configuring Terminal ID Invalid Amount By clicking on the J buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified 107 Configuration gt B Enter Amount L Add Value L Buy Card L Buy Ticket gt I Calculator Enter Amount Text L Add Value L Buy Card O Buy Ticket Too High B Invalid Amount gt EX Confirm Amount L Add Value L Buy Card L Buy Ticket L Eftpos Transaction L Add Value Welcome L Combine Tickets Page Definition Too Low D Card Dispensed L D3000 Collect Card L Print Receipt L Buy Another Card Supervisor Transaction Refund To Ticket L No Receipts Warning gt B Maintenance L Tech Access L Exit L Out of Service gt B PIN Support L Set New PIN L Confirm New PIN m amp Configuring Terminal ID Confirm Amount Add Value By clicking on the J buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified Configuration 108 109 Bl Appearance Common Wl Number Pad i Keyboard L Main b a Calculator b i Acco
134. r z 4 Application Launcher E Presta 20 z 2 Payment Methods Preset 3 50 h P z Cas Preset 4 100 Enable Preset Be Exit Preset 5 200 Enable Preset gt d Printing V Whole Dollar Amounts Only a Appearance Small Value Transactions ac a n Limit 0 EE Number Pad amp Keyboard Fee 000 L Main Fee Disbursement TRANSACTION FEE Y Calculator Q Calculator Fee Account 1000 L Payment Method Error Handling Account Selection On Error Refund 9 Retry Until Successful L Select Primary Eftpos Terminal Select Suffix T E i Terminal Type PC Eftpos zZ L Select Secondary 3 Invalid Account 7 Allow Credit Cards Locked Account L Non Reloadable Account At Maximum Balance L Add Value Unavailable Card Association m amp Configuring Terminal ID Cancel Amounts Configuration 36 37 Minimum Value The minimum value is the smallest amount via an EFTPOS transaction that the user can choose to add to their Card or Ticket This is enforced if the user chooses to enter their amount on the on screen keyboard rather than selecting a preset amount If the value they enter is less than this amount they will see an error message prompting them to enter a higher amount Maximum Value This is the maximum value that the user can add to their account in a single session Preset 1 5 This screen allows you to specify the five present amounts displayed for the user to select from when prom
135. ration gt Card Refund L Insert Swipe Card L Enter Account PIN L Confirm Refund L No PIN Set L Balance Too Low L Select Cash Eftpos gt amp Cash Payment LJ Instructions Cash Entry L Add Value L Buy Card L Buy Ticket L Add Value Buy Card D Buy Ticket L Cash Not Available 7 Y Eftpos Payment d Preset Amounts gt D Enter Amount L Add Value L Buy Card L Buy Ticket L Add Value L Buy Card Buy Ticket _A Not Available Messa b 3 Bim Calculator Cash Ent LJ Buy Card Insufficient gt B Calculator Enter Amd m amp Configuring Terminal ID Confirm Refund Page Definition Filename Pages SupervisorPin xaml f Text Message j pe Please Enter your PIN By clicking on the buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified Configuration 80 81 lt 2 Express Configuration gt a Card Refund Insert Swipe Card L Enter Account PIN L Confirm Refund L No PIN Set L Balance Too Low L Select Cash Eftpos gt B Cash Payment LA Not Available Messages LJ Instructions gt B Cash Entry L Add Value LJ Buy Card L Buy Ticket gt amp Calculator Cash Entry L Add Value LJ Buy Card L Buy Ticket LJ Buy Card Insufficient Amour in Cash Not Available gt amp Y Eftpos Payment L Preset
136. ress 1 Label Name a Enter Account PIN Address 2 Label Street Address PO Box L Confirm Refund Address 3 Label Suburb L No PIN Set Addi 4 Label State L Balance Too Low m L Manual Refund Options Address 5 Label Postcode B Manual Refund Data Entry Bank 1 Label Bank 1 Name Label Account Name L Confirm Refund Details Bank 2 Label Bank 2 L Donation Thank You Q Retry Send Refund Email L Select Cash Eftpos gt EX Cash Payment A Not Available Messages L Instructions gt I Cash Entry L Add Value a Configuring Terminal ID AB35 Required Field Message 0 is Required Invalid Field Message 0 is Invalid Confirm Refund Details By clicking on the buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified 85 Configuration EB Number Pad amp Keyboard L Main b ev Calculator b E Account Selection b B Card Association lt gt B Card Refund L Insert Swipe Card L Enter Account PIN L Confirm Refund L No PIN Set L Balance Too Low L Manual Refund Options L Manual Refund Data Entry Confirm Refund Details L Donation Thank You L Retry Send Refund Email L Select Cash Eftpos gt lli Cash Payment A Not Available Messages L Instructions gt lS Cash Entry L Add Value W Configuring Terminal ID AB35 Donation Thank You Page Definition Bank Page Pages RefundManualBa
137. rror Add Value Bonus Enable Receipt Printing Method Add Fixed Amount Encrypt Card Number From m 20 0000 49 9999 Allow Cash In 50 0000 99 9999 Allow Cash Out 100 0000 Casual Tickets T Enabled You are able to give either a percentage of the amount they add as a bonus or a fixed amount Make the user spend their own money first 139 It is wise to ensure that the user spends their own money before being able to use their bonus credit otherwise a user may put a lot of money on their account and then obtain a refund If the administrator forgets to remove the bonus value from the user s Quota Balance account that user now has free money Configuration Appendix 2 Add Value Bonus To configure Supervisor Net to debit the user s Quota Balance before their normal Balance open Supervisor Administrator and go to Tools gt Supervisor Net Settings and enable the option Deduct from Quota After Balance which is on the Server tab Server Automatic Imp Supervisor NetPort 16000 Data Directory C mbm supervisor date Terminal Server Port 10002 Terminal Console Port 15001 Interface Server Port 8082 External Account DLL F Extra cash pickups Create Closeoff on Autoloader Cash Access Enable Add Value Bonus in Express In the Express configuration application enable the option Supervisor gt Bonus Amounts gt Display Bonus Amount General ll SOAP Server TYPES
138. s ConfirmAmountBuyCard xaml ext Message Total Label Total Amount Fee Label Fee Amount Small Transaction Fee Label Small Transaction Fee Amount Initial Balance Label Initial Balance Amount Bonus Label Bonus Amount Balance Label Balance Amount LE Configuring Terminal ID AB35 Buy Ticket By clicking on the J buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified Configuration 110 111 Bl Appearance Common Wl Number Pad i Keyboard L Main b a Calculator b i Account Selection gt a Card Association b a Card Refund L Select Cash Eftpos b a Cash Payment gt B Eftpos Payment L Preset Amounts b B Enter Amount LJ Invalid Amount B Confirm Amount Add Value L Buy Card D Eftpos Transaction L View Balance LJ Add Value Welcome L Combine Tickets O Card Dispensed L D3000 Collect Card Im nen zan b B Calculator Enter Amount _ Page Definition Filename Pages ConfirmAmountBuyTicket xaml ext Message Total Label Total Amount Small Transaction Fee Label Small Transaction Fee Amount Ticket Value Label Ticket Value Amount Bonus Label Bonus Amount Balance Label Balance Amount a Configuring Terminal ID AB35 Eftpos Transaction By clicking on the buttons to the right of the page the image or text is opened to view This allows the text fon
139. s PO 42 Somewhere Box Street Suburb Browns Bay State AKL Postcode 6013 4 Your request is processed and sent to an administrator who will mail the cheque to you Busy Please Wait 221 User Guide Make a donation 1 A message of appreciation is displayed while your donation is being processed MON Ton 2 You will be given the option to print a receipt after donating This may be used for tax purposes User Guide 222 Processing an Eftpos Transaction 1 Express will prompt for the Eftpos Card to be swiped MONITOR Cancel 2 Once the EFTPOS hardware has processed the card swipe the following screen will appear prompting the user to select their bank account for payment 223 User Guide MONITOR Select Account 3 Next the user will be prompted to Enter their PIN gt MONITOR Enter PIN 4 The following screen will appear as the EFTPOS transaction is processed and verified User Guide 224 MONITOR Processing 5 Notification of completed transaction will appear if successful gt MONITOR Eftpos Transaction Complete 225 User Guide After Payment Received After payment is successfully processed the following optional prompt screens can be enabled through Configurations Printing and Configurations Prompt to Buy Another Card Printing a Receipt At the end of any Transaction Add Value Buy Card Buy Ticket the user will be prompted if they wi
140. sage L Add Value L Buy Card L Buy Ticket L Invalid Amount gt IX Confirm Amount L Add Value L Buy Card L Buy Ticket L Eftpos Transaction B Z A a f B pps Do you want to Print the Receipt L Combine Tickets o Card Dispensed L D3000 Collect Card L Print Receipt L Buy Another Card L Supervisor Transaction Refund To Ticket L No Receipts Warning gt li Maintenance L Tech Access L Exit L Out of Service E PIN Support L Set New PIN L Confirm New PIN m gt amp Configuring Terminal ID Camel Buy Another Card This option allows you to customise the wording or appearance of the Buy Another Card screens by specifying replacement images By clicking on the buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified Configuration 118 fi d Express Configuration Ee yer ess Enter Amount Page Definition L Add Value gJ D Buy Card Filename Pages YesNoPage xaml L Buy Ticket Text B Calculator Enter Amount Message L Add Value L Buy Card L Buy Ticket L Invalid Amount gt IX Confirm Amount L Add Value L Buy Card L Buy Ticket L Eftpos Transaction L Add Value Welcome L Combine Tickets L Card Dispensed k B z E8EEIAY sE ey Would you like to Buy Another E ee Card L Refu
141. se for Tech Access Serial Port COM1 Baud Rate Card Capacity 50 m Filter The serial card reader option must be enabled as this is the interface to the Mifare reader fitted to the D3000 1 Enable the option Card Readers gt Serial Card Reader gt Use For Refund 2 Change the option Card Headers gt Serial Card Reader gt Baud Rate to 19200 gt General 4 Supervisor 2 Card Settings 4 Card Readers gt i Functions 2 Add Value 4 View Balance 2 Buy Card 4 Card Refund Buy Ticket Calculator 2 Application Launcher gt ex Payment Methods Es Exit i Printing b M Appearance Readers o Eftpos Terminal Use for Add Value Use for Refund C Use for Tech Access Keyboard Wedge Reader Use for Add Value Use for Refund C Use for Tech Access Serial Card Reader Use for Add Value V Use for Refund J Use for Tech Access Serial Port___COM2__ Stop Bits Parity D3000 Controller Use for Add Value V Use for Refund Use for Tech Access Serial Port COM1 v Baud Rate Card Capacity 50 S Filter Mandate that it must be used for refunds If you want cards to only be inserted into the D3000 for refunds enable the option Functions gt Card Refund gt Options gt Card must be inserted in D3000 Controller 137 Configuration Appendix 1 Manual Refunds 3 General 2 Supervisor 2 Card Settings 2E Card Readers gt I Functions 2 Add Value 2 View Balance XH Buy Card lt C
142. sh to Print a Receipt If Yes is selected the receipt is printed and a message appears advises that transaction is complete and returns them to the Main page If Nois selected a receipt is not generated cnm Buy Another Card At the completion of the Buy Card Transaction the User is prompted if they wish to purchase another If Yes is selected the application takes them back to the Buy Card process If No is selected a screen message notifying that their transaction is complete then the application automatically returns to the main page User Guide 226 oum Completed Transaction Message When the Transaction Add Value Buy Card Buy Ticket has been successfully completed and payment received the following notification message will appear 227 User Guide MONITOR Help amp Support Using the On Screen Calculator The on screen calculator is a support tool for the user The icon appears at the top of the screen and is available for use at any stage through the initial transaction process Calculator Select a service on the left then a specific activity i e A4 Black and White The User can then type in the number of copies they wish to do using the keypad The cost or value of the Buy Card Ticket or Add Value will show at the top of the screen Once the User is satisfied they can click on Accept amp Proceed to continue or Back to return to the previous screen User Guide 228 Start Again MONITO
143. t style or image to be modified Configuration Bl Appearance Common Wi Number Pad Ga Keyboard D Main gt Calculator gt Account Selection b B Card Association b e Card Refund L Select Cash Eftpos b e Cash Payment gt B Eftpos Payment L Preset Amounts b B Enter Amount b B Calculator Enter Amount LJ Invalid Amount gt B Confirm Amount L Add Value L Buy Card L View Balance LJ Add Value Welcome L Combine Tickets L Card Dispensed L D3000 Collect Card L Print Receipt LJ Buy Another Card Supervisor Transaction L Refund To Ticket LJ No Receipts Warning gt 7 Maintenance L Tech Access D Exit Out of Service gt B PIN Support L Set New PIN L Confirm New PIN V Configuring Terminal ID AB35 View Balance Page Definition Swipe Eftpos Card Enter PIN Approved Cancelled re Swipe Eftpos Card Refund Enter PIN Refund ae Refund Complete Pages SwipeEftposCard xaml Pages EftposTransaction xaml a SEEE Pages SwipeEftposCard xaml Pages EftposTransaction xaml Pages MessagePage xaml Images Swipe Card O 8366 8 8 8 Xs Xs X8 Y 8 Jr Swipe Eftpos Card Enter PIN Complete Cancelled la Swipe Eftpos Card Refund Enter PIN Refund Refund Complete Y amp y e Y ym X ym Xa ym Xa ya By clicking on the buttons to the right of the page the image or text is opened to view This allows the text f
144. t message for when Express is thinking busy Click on Edit Style to customise the font and size of message Common This section holds all the Common images for Background Button and Button Text used throughout the Express application 53 Configuration Express Configuration E Appearance E Number Pad E Keyboard L Main Calculator L Calculator L Payment Method Account Selection L Select Primary L Select Suffix L Select Secondary L Invalid Account L Locked Account L Non Reloadable Account L At Maximum Balance L Add Value Unavailable Card Association L Association Instructions L Validate User L Confirm Association L Association Failed Card Refund L Insert Swipe Card L Enter Account PIN L Confirm Refund No PIN Set L Balance Too Low Select Cash Eftpos Cash Pavment m gt Configuring Terminal ID m Images Background Images MonitorBrandedBackgroundBigMonitorLogo png co utton Images Exit Images Exit xaml Start Again Images StartAgain xaml Assistance Start Call Images VAssistance xaml Assistance End Call Images AssistanceEndCall xaml Ok Images GreenButton xaml Cancel Images RedButton xaml Yes Images WhiteButton xaml No Images WhiteButton xaml Back Images YellowButton xaml Next Images GreenButton xaml Accept amp Proceed Images XGreenButton xaml s Jy JEJEJE Text OK Button Label Can
145. tSecondary xaml B Invalid Account L Locked Account L Non Reloadable Account L At Maximum Balance L Add Value Unavailable gt W Card Association L Association Instructions Validate User Confirm Association L Association Failed gt B Card Refund L Insert Swipe Card Enter Account PIN L Confirm Refund L No PIN Set Balance Too Low L Select Cash Eftpos cv Cash Pavment 4 m A Configuring Terminal ID 65 Configuration Invaild Account By clicking on the J buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified MB Appearance Page Definition EE Common B3 Number Pad amp Keyboard Text L Main Message m gt amp Calculator a Calculator L Payment Method gt amp Account Selection L Select Primary L Select Suffix Q Select Secondary B Invalid Account L Locked Account L Non Reloadable Account L At Maximum Balance L Add Value Unavailable gt W Card Association Association Instructions Validate User Confirm Association L Association Failed gt B Card Refund L Insert Swipe Card L Enter Account PIN L Confirm Refund L No PIN Set Balance Too Low L Select Cash Eftpos cv Cash Pavment 4 m Filename Pages InvalidAccount xaml A Configuring Terminal ID Configuration 66 Locked Account gt
146. tep by step process that a user will walk through if selecting payment By EFTPOS and the Calculator function is not enabled under Configuration Calculator Start Again MONITOR By Cash By Eftpos 1 Select By EFTPOS option User Guide 202 gt gt Start Again MONITOR Select Amount 100 Other Amount 2 The User can select a preset amount or select Other Amount If Other Amount is selected the following keypad screen is displayed and the User can enter a specific amount and press Next or Back to return to the preset amount screen _ Start Again MONITOR Enter Amount 15 m am m 203 User Guide 3 Express will display the chosen Ticket Value To confirm the transaction amount press Next to proceed or Back to return to the preset amount screen G Start Again MONITOR Total Cost Accept amp Proceed 4 Express will then take the User through the processing an EFTPOS payment steps 5 Once the EFTPOS payment has been successfully processed if enabled under Configuration Prompt to Print Receipt the following prompt will apear If Yes is selected the receipt is printed If No is selected a receipt is not generated User Guide 204 MONITOR Do you want to Print the Receipt 6 The application will then confirm that the Supervisor Transaction has been successfully completed before re directing the user to the Main page MONITOR Supervisor Transacti
147. transactions Disbursements A list of disbursements Pricing models used by Express for various functions The cost of the card is obtained from the pricing model associated with the Card Fee Hardware Card Dispenser Select from the drop down menu the dispenser hardware installed Currenty supported units are M100A Card dispenser with card reader To read the card number as its being dispensed and reject card bin Kiosk Board Simple card dispenser with card empty and card jam sensor Com Port Specifies where the card dispenser USB device is connected This must match the COM port used by the FTDI VCP Virtual Com Port USB driver Note that the VCP driver should be configured to use COM port 3 or 4 since the TL Technologies device will not work with a higher port setting Baud Rate To match the card reader settings or as specified in the card reader s user manual Bin Capacity Specifies how many reject cards can be held in the dispenser before it has to be cleared by a technician Only applicable for the M100A card dispenser Card Refund This screen allows the enabling of the function of Card Refunds by ticking the Enable Card Refund box A card refund is a convenient way for a user to be given their money back when they are leaving a site for good Some example of this are a student leaving University or a patient leaving hospital To activate this feature tick the Enable Card Refund box 25 Configuration
148. unt Selection gt a Card Association b a Card Refund L Select Cash Eftpos b a Cash Payment gt B Eftpos Payment L Preset Amounts b B Enter Amount LJ Invalid Amount gt B Confirm Amount L Buy Card LJ Buy Ticket D Eftpos Transaction L View Balance LJ Add Value Welcome L Combine Tickets O Card Dispensed L D3000 Collect Card PR nen s xm b B Calculator Enter Amount Page Definition Filename Pages ConfirmAmountAddValue xam ext Message Total Label Total Amount Fee Label Fee Amount Small Transaction Fee Label Small Transaction Fee Amount Amount Label Amount Bonus Label Bonus Amount Balance Label Balance Amount a Configuring Terminal ID AB35 Buy Card By clicking on the buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified Configuration Bl Appearance Common Wl Number Pad i Keyboard L Main b a Calculator b i Account Selection gt a Card Association b a Card Refund L Select Cash Eftpos b a Cash Payment gt B Eftpos Payment L Preset Amounts b B Enter Amount LJ Invalid Amount B Confirm Amount L Add Value Buy Card L Buy Ticket Q Eftpos Transaction L View Balance LJ Add Value Welcome L Combine Tickets O Card Dispensed L D3000 Collect Card PR nen EFT b B Calculator Enter Amount Page Definition Filename Page
149. unt of the fee After Refund These options determine what happens to the account once the refund has completed Configuration 28 Reset Primary Fields The chosen fields in the account are blanked out Delete Primary The account is deleted from the database Buy Ticket This screen allows the enabling of the function of purchasing a Ticket by ticking the Enable Buy Ticket box a ion c f 8 Functions V Enable Buy Ticket 4 Add Value 3 Payment Method 4 View Balance V Allow Cash V Allow Eftpos E Allow Zero Value 4 Buy Card 3 Disbursements 4 Card Refund 7 Cash CASH E Buy Ticket Calculator Eftpos EFTPOS Y 4 Application Launcher Ticket Options amp X Payment Methods Number Length 8 9 Cash a X Eftpos Max Value 100 Es Exit Primary Default INSERT DEFAULT lt Printi Painting Ticket Expires _ Receipts Tickets ED Expires in 90 days C Header m E Footer W Enable Combine Tickets gt Ml Appearance Disbursement ER Common Combine COMBINING v Number Pad amp Keyboard Main B Calculator Calculator L Payment Method Account Selection m gt Configuring Terminal ID AB35 Cancel Payment Method Sets the methods of payment available in Express Allow Cash Enable the use of a note and or coin acceptor when purchasing a ticket Allow Eftpos Enable the use of an EFTPOS terminal to buy a ticket using a debit or
150. uration Appendix 1 Manual Refunds This section will guide you through all the steps required to configure the system to give manual refunds including the email configuration required to send the manual refund request to asystem administrator Activating Manual Refund functionality 129 1 In the configuration under Functions gt Card Refund gt Options Tick the option Enable Card Refund General Supervisor Card Settings Options X Card Read Refund Type Eftpos 9 Manual Card Readers v UP funclions Manual Refund Type V To Bank Account V By Cheque V Donation 2 Add Value Min Refund Amount 50 3 View Balance 2 Set Refund Type to Manual General Supervisor 2 Card Settings 2 Card Readers gt amp Functions 2 Add Value 3 View Balance V Enable Card Refund Options m Manual Refund Type To Bank Account V By Cheque V Donation Min Refund Amount 50 P Card miret ha ineartad in nnn Cael 3 Under Manual Refund Type Choose which types of manual refund to offer the user The options are To Bank Account By Cheque or Donation General 2 Supervisor 4 Card Settings 2 Card Readers gt amp Functions l Add Value l 3 View Balance W Enable Card Refund Options Refund Type Eftpos Manual Manual Refund Type To Bank Account By Cheque V Donation
151. y Card L Buy Ticket B Calculator Enter Amount L Add Value D Buy Card D Buy Ticket O Invalid Amount gt EX Confirm Amount L Add Value L Buy Card L Buy Ticket Im er Page Definition Add Value Pages PresetAmounts xaml Buy Card Pages PresetAmounts xaml Buy Ticket PagesXPresetAmounts xaml Button Images B B B B B Preset Template Images WhiteButton xaml Enter Amount Images WhiteButton xaml Text Preset Amount Label Bonus Amount Label Enter Amount Label Add Value Buy Card Buy Ticket L1 Configuring Terminal ID AB35 Enter Amount Add Value By clicking on the buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified Configuration gt B Eftpos Payment L Preset Amounts gt D Enter Amount L Buy Card L Buy Ticket gt iX Calculator Enter Amount L Add Value L Buy Card L Buy Ticket Invalid Amount gt iX Confirm Amount L Add Value L Buy Card L Buy Ticket L Eftpos Transaction L Add Value Welcome L Combine Tickets L Card Dispensed D3000 Collect Card L Print Receipt L Buy Another Card L Supervisor Transaction Refund To Ticket L No Receipts Warning E Maintenance L Tech Access D Exit LJ Out of Service gt PIN Support 4 m Page Definition Filename Pages EnterAmount xaml Im Text C HEN
152. yed during the Card Refund process 3 Card Association L Association Instructions Validate User L Confirm Association Association Failed B gt Card Refund L Insert Swipe Card Enter Account PIN L Confirm Refund No PIN Set Balance Too Low For a step by step guide to configuring the manual refund system please refer to Appendix 1 Manual Refunds Insert Swipe Card By clicking on the buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified Configuration 78 7 B Card Association Page Definition Association Instructions Filename Pages RefundInsertCard xaml L Validate User L Confirm Association Text D Association Failed gt B Card Refund L Insert Swipe Card Enter Account 1 L Confirm Refund D R m No PIN Set gt De s B Z Please Insert your Card gt amp Cash Entry L Add Value D Buy Card L Buy Ticket gt amp Calculator Cash L Add Value L Buy Card L Buy Ticket LJ Buy Card Ins gt ww Eftpos Payment L Preset Amounts gt B Enter Amount L Add Value Y Buv Card Configuring Terminal ID 79 Configuration Enter Account PIN By clicking on the buttons to the right of the page the image or text is opened to view This allows the text font style or image to be modified ff d Express Configu

Supervisor Express Guide - Monitor Business Machines

Contents

Download Pdf Manuals

Related Search

Related Contents