Qtel Corporate Customer Administrator User Manual
Contents
1. To instantly find any item in a list enter a search term into a Search box see above and press Enter or click the Search button The list is filtered to display all matching entries In most views symbol stands for any number of symbols and can be used to build wildcard driven searches Example sampl returns all records containing words like sampling samples sampled etc Page 6 of 21 MessageManager Platform Administration Interface 1 2 6 Rows The Rows option allows the User to determine the number of items displayed on one screen Simply select the required number from the drop down menu The following options are available e 10 records per page e 20 records per page e 50 records per page 1 2 c Calendar Some pages may have Date or From and To fields The Calendar control is used to simplify filling in dates to 06 15 2011 Fal hh x mm z ss a Jun 2011 OG Su Mo Tu We Th Fr Sa Do bee jel bret 6 a d 10 11 12 13 14 15 16 1i7 18 19 20 21 22 23 24 25 Fig 4 Calendar control element To use this control click the icon next to the field The pop up window then appears Then select the day The date that you have selected appears in the in the edited box Please also note that the obligatory fields in the forms if not filled properly are marked with the red asterisk You cannot proceed if you do not fill all the obligato2. CUSTOMER INTERFACE Phone Numbers should be entered in International format 974 o00000cxx a oe Customer Profile Customer Profle Manage admin Change password Log off Message Log Customer ID 0001 Customers traffic report Customer Name Customer s Users Activity Manage users Customer s Packages Expiration Report Add User Manage Statistics Nick Email Phone Country Deferred Messages Log Distribution Lists User name First Name Last Name Short Codes Fig 2 Administration page The biggest part of the page is taken by the work area where you can set and control the parameters necessary Below it you can see a small help section to help you deal with the current page The top right corner of the page can be used to place your logo In The exact menu structure depends on your access permissions The currently selected view further referred to as current view is highlighted in the menu on the left 1 2 Control elements All Message Manager Platform Admin Interface views have a uniform user interface to make it easier for you to search and manipulate data Every page has a context help box containing brief user instructions The following standard controls are available to the Message Manager Platform Admin Interface Users 1 2 a Search Nick Email Phone Country Search Fig 3 Search box
3. MESSAGE MANAGER PLATFORM Corporate Customer Admin Interface Manual Message Manager Platform Version 6 0 6 June 15 2011 PROVIDED BY Pover Me Mobile LL MessageManager Platform Administration Interface Table of Contents INTRODUCTION cem cea 4 DIS dp que en 4 Intended Audience for the Message Manager Platform Admin Interface 4 i GETTING STARTED uni ws sete sn eect 5 PEE odii 5 1 2 Control elements ss rental T 6 70 Seicelle sile Medi de 6 L2 D ROWS e e NRA ea 4 L263 RCA AMAR SR NN uu MUI ET 7 II ADMINISTERING YOUR CUSTOMERS rire 8 IET Managins Gustomerproble ina ggal aiiellai 8 Ikta Matacic Users M USIOMET Intertoto lilla 8 IL1 b Managing originators in Customer interface a tee t nement a dete Es ae cutus e oa 10 II 2 Changing your Admin name and password eeeeeeeee eee eee ee ee eee ee esee eene sess seat ettet tees eese s sess ettet eee ee 11 IL 3 Message reports fortheCustomeri ini ee aou us ota apo eoe e nn saga rn eos Pee e eee vae se posa sa nane so en ana eua t 11 11 4 Customertrafficreport a acciai M onu des 12 LES Customers Users Activity aaa 12 II 6 Monitoring your packages and their expiration Gates ccccccccccsssssssssssscscccccc
4. 01 01 2010 to 10 10 2010 Report Type By Active Users Detailed p Get Report Rows 50 f Date Username Number Of Sent Messages Fig 11 Getting customer user activity report Page 12 of 21 MessageManager Platform Administration Interface 11 6 Monitoring your packages and their expiration dates To monitor your packages and their expiration dates you can use the Customer s Packages Expiration Report page if the feature is available for you Customers packages expiration report Report Rows 150 v T Package Package Available balance Number of Package q E Wu Expiration Date Type points remaining credits messages sent State E sear SMS MMS 1600 000 1600 000 10 Active 2011 05 15 16 38 56 2011 06 15 16 38 56 1 Total Remaining SMS 0 MMS 0 Packages with expiration date Count 1 Total available balance 1600 00000000 Packages without expiration date Count 0 Total available balance 0 Fig 12 The list of packages bought a a Il 7 Manage statistics This is another informational page showing aggregated information about customer sending a batch of messages After specifying the time period the customer ID o
5. 6 Customer Profile Manage users Originators Customer ID 1101 Customer Name Samer s Test Account for ATP Manage Originators Add originator Rows 10 Name Status Restricted Description 92077 Approved S 2 Way msisdn Delete 920 Approved si 2 Way msisdn Delete Test Approved a Delete Fig 6 The list of originators To add an originator click the corresponding button above the table The form shown in Fig then appears Create new originator Originator information Originator Newest Status Pending The originator is to be used by a Description Fig 7 Creating a new originator When filling in the form please note that every newly created originator s status is always pending because the Originator name is to be approved by your Operator After that the Originator status is changed to Approved and it can be used Page 10 of 21 MessageManager Platform Administration Interface 11 2 Changing your Admin name and password In the Manage admin section see Fig 8 you can change your login name and password if necessary Manage admin Administrator information Password PPFPPFP Confirm ececeses Password Change password Fig 8 Changing your login name and password Please note that here the user naming policy and the password naming policy can apply 11 3 Message reports for t
6. control center from which you can administer the back end and the middleware layers of the Message Manager Platform Server In order to configure the Message Manager Platform you must log into your Message Manager Platform Admin Interface using the Internet Explorer To do this open the browser and type your server address in the URL bar The configuration interface is accessible in Internet Explorer 7 0 or higher After you type your server address in the URL bar the Login formpresented below then appears Login User Name Admin Password Ch escpcososs Remember my password Fig 1 Login form Please type in your user name and password and then click the Login button to proceed Note that due to security reasons the Message Manager Platform Admin Interface requires you re enter your password every time you leave the running interface inactive for more than 10 minutes However you can override this function if you select the Remember my password box 1 1 Screen Layout After logging into the system you see Administration page Fig 2 with a navigation menu on the left Please note that it is essential to keep your username and password secure Also remember to use a Log Off yourUserName link in the top right corner of the screen every time you have finished working with the Message Manager Platform Admin Interface Page 5 of 21 MessageManager Platform Administration Interface MIESSAGEMANAGER Cu eer
7. 0684902989 mp FieStor agefDetrbuton Halle Td n su phones 5 50000 phones Private prev ad gt 50000 False dire f nyxaie an 3 a da 54640c72eb52 zc FieStor agefDistribution ut LA T On Il zw m s not Sk recip MTS not Private sufi e 5000 True 22000 000 asdfeel dete Prata 11491 1a30 38 db5b re FieStor sgefDistribution n y en Lets 74be102d 13 Lsbarg 10 harg 10 qr x dee Bicla re Fig 18 Managing the Distribution lists Page 16 of 21 MessageManager Platform Administration Interface If the Charge Per List parameter is true the customer pays a fixed price for the sending to this Distribution list the price is indicated in the column to the right If the Charge Per List parameter is false the customer pays for the number of messages sent If you want to create a new Distribution list please click Add new Distribution list You then get the form shown in Fig 19 Create new distribution list Distribution list information Name Number of Metal a recipients Description Metal plants M Private M Per list charging mb es Charge Price 30 Charge Flag la b cl Path D ASkWork DistList Metal zip Browse Fig 19 Creating a Distribution list Please supply the necessary name and description Then define the path for the text file containing the phone numbers Note that the numbers must be digits only separated by commas A Distribution l
8. can edit the URL A new short code can be added to the main system only so you have to request it from your Operator Admin Page 18 of 21 MessageManager Platform Administration Interface Appendix Definitions These are the basic terms and concepts used in this document Consumer the customer who purchases Mobile Telephony services from the Operator The Message Manager Platform services provided to the consumer are charged directly to their mobile phone bill and therefore no separate billing is performed in the Message Manager Platform In other words consumers are managed by the Operator only Distributors cannot create and manage consumers A Consumer is actually a Customer with just one User account and the Consumer s phone number is used as the only Originator Credit limit the maximum amount of debt the Postpaid Customer is allowed to incur Credits Basic accounting units used to maintain financial relations with the customers Every operation in the Message Manager Platform environment including sending the message checking the message status etc costs the Customer a certain number of credits The Operator can sell credits to Customers and to Distributors allowing those to refill their accounts Distributors can sell credits to their customers Credit units are normally set to be equal to the real currency units Customer These are the clients who unlike Consumers have their own accounts with Mes
9. case the Retry failed items becomes visible Pressing this button resubmits all FAILED items in this batch for reprocessing and then the Administrator is informed that X items were resubmitted for processing You can export the reports from this section in csv xls or other popular formats for external use Please note that in case of SMS messages the message text is shown while for MMS the subject is shown II 7 a Message sending control You can control the batch sending with the help of the message sending controls shown in Fig 16 Please note sthat the date and time control elements appear after you select the corresponding checkboxes compare it with Fig 15 M Suspend at M Suspend until Date Date la Gros 2 emas 2 Stop Resume Pause pa 0 2009 gt pa 1 2009 ime ime OD 00 oo oo Suspend Fig 16 Controlling the message sending 11 6 Deferred messages managing This section allows you to manage deferred messages or the messages which the sender does not want to be sent immediately and for this specifies a certain date and time mainly to observe the time zone difference Page 15 of 21 MessageManager Platform Administration Interface Deferred messages managemen Search parameters CustomerID 2 1 Message Transactions Rows 10 Date Deferred Date Customer User name Message Number 10 2 2009 a 2 12 12 00 AM Matnl Park Na
10. erences between the screenshots in this manual and the actual user interfaces Please also remember that the actual Message Manager Platform Admin interface may also depend on the list of features available for the Operator Disclaimer PowerMeMobile Co makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose Further PowerMeMobile Co reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation to notify any person of such revision or changes While every reasonable precaution has been taken in the preparation of this document neitherPowerMeMobilenor its development team assumes responsibility for typos errors or omissions or for damages resulting from the use of the information contained herein All names appearing in this work are fictitious Any resemblance to real persons or organizations is purely coincidental The information contained in this document is believed to be accurate as for release 6 0 12 Intended Audience for the Message Manager Platform Admin Interface This document is intended for the Customer Administrators responsible for the administration of individual Customer Accounts Page 4 of 21 MessageManager Platform Administration Interface I Getting started Message Manager Platform Admin Interface is a web based
11. he Customer This section is designed for providing statistical information on the messages sent during the specified period see Fig 9 Please note that the set of the fields and options available may slightly vary depending on the features the Operator requested from PowerMeMobile Sales Manage users message reports Parameters Date From 03 16 2011 o hh mm z ss z to 03 17 2011 gt d hh z mm z ss Report Increment C Year C Month Week C Day C Hour C Minute Second User Name Originator Message Content Recipient Report type By Date By Date Summary _ Summary with text ARPS E Rasa EE EE NE eo oe es EE EE a SS Summary with user name and status Details with status Fig 9 Getting message reports in Customer interface Please specify the report period report grouping provide the customer ID the user name and the recipient optional and select the report type After clicking Search in Fig 9 the button is hidden behind the drop down menu you get the report on screen The set of columns depends on the report type You can also download the report in csv formator other popular formats the link appears above the resulting table Page 11 of 21 MessageManager Platform Administration Interface 11 4 Customer traffic report This section is designed to show how much traffic in credits the customer generates for the period specified Customers traffic report Pa
12. il respectively Please note that these boxes are available if the corresponding features are on for the Customer Allow SMPP TRANSCEIVER access selecting these boxes allows the user to access third party applications via the SMPP protocol both for sending and receiving messages Allow SMPP TRANSMITTER access selecting these boxes allows the user to access third party applications via the SMPP protocol for sending messages only Allow SMPP RECEIVER access selecting these boxes allows the user to access third party applications via the SMPP protocol for receiving messages only Monthly credit consumption limit you can limit the number of credits your user can spend per month Naturally all your users limits total cannot exceed the limit granted to you by the administrator who created your Customer account Page 9 of 21 MessageManager Platform Administration Interface The fields on the right First name Last name etc are the users personal information and are optional To edit a user click their name The form similar to Fig 5 appears where you can change the information and save it again Il 1 b Managing originators in Customer interface Originator is the name or number that the Recipients see as the signature for the message received You can have several originators To see the list of your originators click the Originators link in your Customer profile This results in the table similar to Fig
13. ist can also be private In this case the customer cannot see the actual recipients phones only the number of recipients You can also assign a fixed price for the Distribution list by selecting the Per list charging box If it is not selected the customer pays for the number of messages sent You can also edit a Distribution list if you click its name in the Distribution lists page Fig 18 The editing form is similar to Fig 19 The number of recipients in the list is automatically shown on the right Please note that you can assign packages to the newly created Distribution list the list of the packages assigned then appears in the table at the bottom If so only the assigned packages can be used for sending messages to the Distribution list 11 10 Short codes This is an information page which shows you the short codes You can make them available to other mobile phone users so that they can send you messages from directly to your Message Manager account Available short codes Rows 50 hd Msisdn Type Category Behaviour Type Redirect URL 92077 SMS Gold SMPP MM WebMM Inbox 92078 MMS Gold SMPP MM WebMM Inbox Fig 20 Short code information table Page 17 of 21 MessageManager Platform Administration Interface short code can have a redirect URL so that the message sent is automatically redirected to a web site and processed there for example to organize voting on some issue In this case you
14. l person who is using the service and has the software installed on his PC The person can be the same as the customer however there can be several End Users for a given Customer Page 19 of 21 MessageManager Platform Administration Interface Customer ID Each End User has access to the service on his PC with a User Name and Password Mobile User The person accessing the platform from his Mobile device It might be a registered service End User or a user within the mobile network e MSISDN a number uniquely identifying a subscription in a GSM mobile network Simply put it is the telephone number to the SIM card in a mobile cellular phone The abbreviation has several interpretations most common one being Mobile Subscriber Integrated Services Digital Network Number Operator the corporate body responsible for all aspects of the service provision from technical maintenance of the Message Manager Platform infrastructure to maintaining relations with messaging uplinks accounting and cash collection The Operator has a complete access to all Message Manager Platform administration facilities e Originator The name or number that the Recipients see as the signature for the message received Phone Numbers All phone numbers should be entered in international format in Message Manager Platform It means that the Country Code must be followed by the Local Code and then by the Phone Number As an example numbers sho
15. r MSISDN and the username you get the information how many messages the customer sent and how many of them were submitted Usually processing a batch of messages takes some time and the delivery results may vary The resulting table shows you the information about it including the time when the messages were submitted Manage statistics Parameters Period From 06 01 2011 oo E 00 s to 06 08 2011 23 59 Username Status Lac Stopped amp Paused Fig 13 Getting the batch statistics in Customer interface Please specify the report period provide the customer ID optional and the User name optional After clicking Search you get the report onscreen which looks like Fig 14 Page 13 of 21 MessageManager Platform Administration Interface Report graphic view Username credits Group by Select data to show View Transactions Message sending control Stop r n Resume eee Suspend at Suspend until Suspend You can control the batch sending selecting the necessary batches in the table and then defining what to do with the batch please see the Stop Resume and Pause buttons The date time control elements appear after you select the Suspend at and Suspend until checkboxes as shown in Fig 14 If you click a batch link in the Submitted column you get Batch details Fig 15 Note that from this page le
16. r by the administrator who created the Customer Page 8 of 21 MessageManager Platform Administration Interface Create new user User information User name trust First name Amin Password 0000000000000 Last name Hasemi State Active x Mobile phone 97400000001 Inbox M E mail Can send MMS messages Iv Country Allow SMPP TRANSCEIVER access M Company Trust Foundation Allow SMPP TRANSMITTER F g access Occupation Allow SMPP RECEIVER access v Priority 1 High Language EH Monthly credit consumption 0 limit 0 Unlimited Creation Date Last Sending Date Fig 5 Creating a new user The fields to fill in are the following User name First of all the users name must be unique Second we advise you to make it informative enough so that you do not have to make a guess every time you need to contact the customer Besides in order to ensure a proper level of security the Message Manager platform lets you define a user naming policy The naming and password policy is influenced by the parameters set by your Operator Admin State by default the state is active It can also be Blocked then you can unblock the account or Deactivated the deactivated accounts cannot be revived but the records are kept in the database for statistical purposes Inbox Can send MMS messages selecting these boxes allows the user to have the Inbox facility send MMS messages send SMS messages via ema
17. rameters Period From 05 14 2011 oo oo to 06 15 2011 23 55 Compression C Monthly Daily Hourly Report type By Period By Country By Country and Network Detailed Fig 10 Getting traffic reports in Customer interface Please specify the report period the report compression provide the customer ID and select the report type After clicking Get report you get the report on screen The set of columns depends on the report type For your statistical needs you can also get reports broken down by client applications If you select Summary by Customer as shown in Fig 10 you can further narrow your search with the help of the Customer Type and Customer Pay Type filters or the Show customers with zero activity checkbox Please note that in the resulting tables the information on prepaid customers on SMS and MMS messages contains both the number of SMS messages total size of MMS messages and their cost for example 3800 760 You can also download the report in csv format or other popular formats the link appears above the resulting table 11 5 Customer s Users Activity This is another informational page showing how active the users of the customer are After specifying the time period the report type and the customer ID you get the outcome report showing the total number of users and the number of active users among them Customer s Users Activity Report Parameters Period From
18. ry forms Page 7 of 21 MessageManager Platform Administration Interface Il Administering your Customers This level of administration is designed for Administrators of Customers The Customers and their Administrators are created by Operator Administrators or by Distributor Administrators You as a CustomerAdministrator can Manage your own credentials your name and password Manage users create modify delete user records Monitor your packages and their expiration dates e Manage your Distribution lists e Get various statistical reports on your business activities This Chapter also relates to the case when the customer is a consumer which means having just one User account Please be aware that the set of forms and links in the forms depends on the features available from your Operator in general as well as the features your Operator assigned to you as a customer aani gt Please remember that for security reasons after some time of inactivity 4 usually 15 min you are automatically logged out 11 1 Managing Customer profile If you log in as a Customer Administrator first you see the Manage Customer page as shown in Fig 2 Here you can manage your users and originators Il 1 a Managing users in Customer interface To create a new user please click Add user The Create new user form then appears Fig 5 The availability of the fields in this form depends on the privileges given to the Custome
19. sage Manager Platform There are two types of Customers those who have accounts in External Charging System billing system administered directly by the Operator and those who have their accounts in the Message Manager Platform administered by the Distributors A single Customer can have multiple user accounts in the Message Manager Platform therefore enabling for example many employees of a company to access Message Manager Platform services using the same corporate account The Customer may have one or more users registered with their account Customer Edition for example only the top level Enterprise edition of the Message Manager is equipped with an advanced function which makes the PhoneBook capacity virtually unlimited connection to the database on the company server which enables other users of the company to connect to the company server and share the database Customer ID Every customer has a customer ID which is set when provisioned on the system by THE OPERATOR or the Distributor and cannot be modified by the customer himself The customer ID is linked to the customer account All SMS sent from this account are related to this ID Message Originators are also related to the customer ID For multi user account there could be one or several user names and passwords depending on THE OPERATOR the Distributor or the Customer choice but there is always only ONE customer ID End User The End User is the physica
20. scsssssssssssccccccsssseesssssseees 13 1E7 Manage stalistisa sicari 13 Tide Mossage sendin controlli ian 15 ILS Deferred messa es managing ciciiiric iii naar 15 II 9 Distribution m 16 IETU Shortcodesagial leali 17 APPENDIA ici lacca 19 DA PIU E M 19 Page 2 of 21 MessageManager Platform Administration Interface Copyright Copyright 2004 2011 PowerMeMobile Co All rights reserved No part of this publication or any software included with it may be reproduced stored in a retrieval system or transmitted in any form or by any means including photocopying electronic mechanical recording or otherwise without the prior written permission of the copyright holder Trademarks and Registered Trademarks Products and product names mentioned in this document may be trademarks or registered trademarks of their respective owners Page 3 of 21 MessageManager Platform Administration Interface Introduction Thank you for choosing the Message Manager Platform your turnkey solution for building the PC to mobile messaging networks This document is to guide you through the Message Manager PlatformAdmin interface The Message Manager Platform is highly customizable software for ensuring effective mobile communication Please note that due to our ongoing efforts to improve the Message Manager Platform suite there may be some minor diff
21. tnl Park yet another deferred message 1 Edit Delete All JE 10 1 2009 9 29 2009 12 11 00 PM 12 10 00 AM Natnl Park Natnl Park another deferred message 1 Edit Delete All 9 29 2009 12 09 56 PM dd Natnl Park Natnl Park deferred message text 1 Edit Delete All Transaction Phones Total Phones 1 Phone Search Fig 17 Deferred messages management page After you click Search a list of deferred messages appears You can further narrow your search results by specifying the recipient phone in the Transaction Phones section The links in the message list let you edit or delete the messages if necessary 11 9 Distribution lists A Distribution list is a tool used primarily for promotional purposes Technically speaking it is a archived text file with phone numbers separated by commas so that the owners of the phone numbers can receive the promotional materials they may be interested in The Customer requests the available distribution lists from the server to the Message Manager client and then selects the necessary list Distribution Lists Add new Distribution Lists Rows SC Charge Charge Charge Per List Name Description File Path Number of recipients Per List Per List Charge Flag Price Fie5tor sgefDistribution 100 velcom 100 welcor be rid TET 10 False delete 66727892 wD Fie5tor agefDistribution ian Lt sie 7059009 0 AQvelcom Uvek om 42 ad Qt iU Fase dute 0
22. ts you pause suspend or stop an SMS broadcast in progress see Fig 14 Batch statistics report the corresponding buttons in Fig 15 Batch details Rows 10 m E Submitted CustomerID Username Originator Recipients Messages Message type Credits 06 08 2011 13 14 19 1101 test1 Test 1 1 MMS 0 800 06 08 2011 12 51 17 1101 testi Test 1 1 SMS 0 300 06 08 2011 12 45 11 1101 testi Test 1 1 MMS 0 800 Batch information CustomerID 1101 Username testi Originator Test Message type MMS Subject test Number of recipients 1 Recipient Status Recipient Status Details Submitted Started Ended Duration 1 SMSC_DELIVERED Download HTML XML 06 08 2011 13 14 19 06 08 2011 13 14 19 06 08 2011 13 14 20 00 00 01 Export Recipients Transaction history Message sending control Delivery statistics Total number of messages 1 Number of processed messages Number of unprocessed messages Number of rejected messages Number of deleted messages Status 100 0 0 0 100 Percentage Fig 15 The Batch details form Page 14 of 21 n O O O rm Messages MessageManager Platform Administration Interface If there are failed messages the number of failed messages is hyperlinked Clicking on this number opens a pop up window showing the detailed information grouped by the failure reason In this
23. uld be entered as follows 974XXXXXXX Recipient he person receiving the message sent by the service Page 20 of 21 PROVIDED BY Mobile LI
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