HP LaserJet 5, 5M and 5N Printer Envelope Feeder (C3927A)
Contents
1. Envelopes must not be damaged wrinkled or have torn edges Envelopes must not have any adhesive areas exposed to the printer Envelopes must not contain windows clasps or snaps these may cause printer damage Envelope edges must be sharp and well creased especially the leading edge going into the printer Envelopes must lie flat with no more than 0 2 inches 5 mm of curl across the entire surface Envelopes must be tightly constructed flimsy or baggy envelopes may wrinkle when moving through the printer Envelopes must be made of 100 chemical wood pulp and or cotton fiber Envelopes must have a smooth texture a rough texture may cause envelopes to jam in the printer The printer uses heat and pressure to fuse toner to the envelope Envelopes incorporating ink and adhesives must be able to withstand 392 F 200 C for 0 1 second while moving through the fusing area of the printer Figure 1 2 A A Good Fold Construction B Poor Fold Construction 1 2 Setting Up the Envelope Feeder EN Envelope Specifications For additional information about envelope specifications refer to the HP LaserJet Printer Family Paper Specification Guide HP part number 5010 3990 for ordering see your HP LaserJet printer manual Installing and Loading the Envelope Feeder Refer to the figures inside the front cover 1 Turn your printer OFF always turn your printer OFF before inserting or rem2. printer for more information about removing paper jams Troubleshooting Envelope Feeder Problems 2 3 If envelopes are wrinkled after printing Try using a different kind of envelope Roll a pen or pencil over the envelope edges to flatten the envelopes before inserting them into the envelope feeder Use envelopes with tight construction and sharply creased folds Baggy construction can cause an envelope to buckle as it passes through the printer e Make sure that envelopes lie flat when stored to avoid damaging the edges Store the envelopes by laying them flat and placing a weight on top of the stack If multiple envelopes feed at once Make sure that envelope flaps are not interlocked or stuck together with subsequent envelopes in the stack Reload envelopes making sure the envelope stack is slanted from bottom to top see Loading Envelopes in the Envelope Feeder in Chapter 1 If your address prints on paper instead of your envelope Check your software application for commands overriding the control panel settings Refer to your software documentation for information about printing envelopes with an envelope feeder The envelope feeder is not selected in the application Select the envelope feeder in your application Selecting manual envelope feed will not correct this problem the envelope feeder must be selected The envelope feeder is empty install envelopes 2 4 Troubleshoot
3. User s Guide HP LaserJet 5 5M and 5N Printer Envelope Feeder C3927A Copyright Hewlett Packard Company 1996 All Rights Reserved Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws Publication number C3927 90901 Second edition April 1996 Hewlett Packard Company 11311 Chinden Boulevard Boise Idaho 83714 Warranty The information contained in this document is subject to change without notice Hewlett Packard makes no warranty of any kind with regard to this material including but not limited to the implied warranties or merchantability and fitness for a particular purpose Hewlett Packard shall not be liable for errors contained herein or for incidental or consequential damaged in connection with the furnishing performance or use of this material EN Contents 1 Setting Up the Envelope Feeder Introduction 2 2 2 ee ee ee Parts of the Envelope Feeder 2 004 Guidelines for Selecting Envelopes Installing and Loading the Envelope Feeder Testing the Envelope Feeder 000 Printing Envelopes Using Software Removing the Envelope Feeder 2 Troubleshooting Envelope Feeder Problems Printer Messages 2 2 2 0 0 002000 0000004 Common Problems 2 2 0000 If envelopes jam in the printer or feed incor
4. ain on the printer at all times If you want to remove it follow these instructions Turn the printer OFF Push in the extension tray on the envelope feeder Slightly raise the envelope feeder and gently pull it away from the printer Replace the black printer access cover Turn the printer ON Store the envelope feeder in a safe location Setting Up the Envelope Feeder 1 7 L sadojeaauy Bunuid 1 8 Setting Up the Envelope Feeder EN Troubleshooting Envelope Feeder Problems Printer Messages Printer messages appear on the printer s control panel display to tell you what is happening to your printer When a printer message appears you need to respond to it usually by performing a task For additional messages refer to Chapter 8 in the printer user s manual What does it mean What to do envelope size envelope size envelope size EN An envelope or piece of paper is jammed in the paper path The envelope feeder is empty The printer control panel is not set to the correct envelope size The software application is not set for the correct envelope size The Envelope Feeder is not selected in the software application as the source An incompatible envelope feeder has been installed The HP LaserJet 5 or 5M printer is compatible only with the C3927A envelope feeder The printer is trying to print from Tray 1 rather than from the envelope feeder Troubleshooting Envelope Feeder Prob
5. answer your questions about your printer and envelope feeder Warranty Information Refer to the printer user s manual for information on the envelope feeder including Length of warranty Service during the warranty period e Warranty limits and exclusions 2 6 Troubleshooting Envelope Feeder Problems EN
6. ed surfaces Reduce the envelope stack height Fill the envelope feeder to the arrow on the Side Guard of the feeder Make sure the envelopes rest against the left side of the envelope feeder Make sure the envelopes are pushed all the way into the envelope feeder and that they are slanted from bottom to top see Loading Envelopes in the Envelope Feeder in Chapter 1 of this document For detailed information about printing with envelopes obtain the HP LaserJet Printer Family Paper Specification Guide HP part number 5010 3990 For ordering see your HP LaserJet Printer Manual 2 2 Troubleshooting Envelope Feeder Problems EN Figure 2 1 Note EN w Clearing Envelope Jams When an envelope jams along the paper path the printer message i appears on the control panel display Follow these instructions to remove jammed envelopes f c lez oO oO gt fo 2 Co 1 Envelope pickup area 3 Fusing assembly area 2 Paper access door area 4 Paper output area Open the top cover or back door of the printer Remove envelopes in one of the areas shown in the illustration above if you need to remove the envelope feeder you will have to power the printer off which will remove any print data sent to the printer Close the printer if you removed the envelope feeder turn the printer OFF re attach the envelope feeder then turn the printer ON Refer to Chapter 8 of the user s manual for your
7. ing Envelope Feeder Problems EN EN If shading appears in background areas on the envelopes Increase the toner attraction to sharpen the printed edges of characters To increase the toner attraction follow these steps Press repeatedly until i appears Press repeatedly until T appears Press repeatedly to increase the print density The higher the number the greater the attraction Press RAES to enter your selection Press KIJ to exit the menus If characters in the return address appear bold or smudged Move the return address at least 0 6 inches 15 mm from the edge of the envelope in your application software e Flatten the envelope edge with a pen or pencil before loading the envelopes into the envelope feeder Troubleshooting Envelope Feeder Problems 2 5 BHuljooyse qnol G Customer Support Use these Hewlett Packard support services to find information about your envelope feeder Your user s manuals for your printer and envelope feeder guide Your dealer Sales and support offices Hewlett Packard products are sold worldwide To locate a sales and support office nearest you use your telephone directory or contact one of the major HP offices listed in the back of the user s manual for your printer Customer support phone line see the inside front cover of the printer s user s manual When you call this number you are connected to a group of support personnel who can
8. lems Refer to Clearing Envelope Jams later in this chapter Install the requested envelope size in the feeder Change the envelope size on the control panel to match the envelopes loaded see Installing the Envelope Feeder in Chapter 1 Select the correct envelope size in your application program or press the ee key to override the request and print on the envelopes loaded Place an envelope in Tray 1 if it does not feed press KJ or select envelope feeder in the application press to clear the printer and resend the job Power off the printer and remove envelope feeder Install an HP C3927A Envelope Feeder 1 Verify that your software application is selecting the envelope feeder and not Tray 1 2 Verify th appears in the Config Menu 2 1 Common Problems If envelopes jam in the printer or feed incorrectly To clear jams from the printer refer to the Clearing Envelope Jams later in this section additionally Make sure that the edges of the envelopes are straight and not damaged Roll a pen or pencil over the envelope edges to flatten them Make sure your envelopes fall within the correct specifications See Guidelines for Selecting Envelopes in Chapter 1 Make sure the envelope side guide is pressed firmly against the envelope stack but is not too tight Make sure your envelopes are not too smooth too roughly textured do not use paper with embossed or rais
9. n Hee With ai a i aaah eta ata oR ee aM E If the envelope prints the envelope feeder is working correctly If the envelope does not print refer to the Printer Messages section or the Common Problems section for troubleshooting information in the next chapter to help solve the problem The problem may be related to your application software or your computer printer communication check your cable to ensure that it is securely connected Refer to your software documentation or the printer user s manual for further assistance Printing Envelopes Using Software Printing envelopes with your envelope feeder is software dependent Not all software applications support envelope feeder printing consult your user s manual for your software application In order to print envelopes your software application must support Paper size or job size with envelope feeder support Orientation Paper Source e Margins When setting margins for a return address make sure your margins are at least 0 6 inches 15 mm from the top and 0 6 inches 15 mm from the left side of the envelope Characters printed too close to the edge may have poor print quality Check your software documentation to determine if it has instructions for printing envelopes with an envelope feeder 1 6 Setting Up the Envelope Feeder EN EN N w A Wn N Removing the Envelope Feeder The envelope feeder may rem
10. oving the envelope feeder 2 Open Tray 1 3 Remove the black envelope feeder access cover Grasp it at the top and pull it firmly downward then gently pull it toward you Reinsert this cover when you remove the envelope feeder 4 Insert the envelope feeder into the printer Push it into the printer as far as it will go Select the desired envelope size using the following steps a Turn the printer ON Press until c Press OS until appears If EM does not appear reinstall the envelope feeder Press to select the desired envelope size Press BARS to save your selection Press KIJ to exit the menus lez o0 a EN Setting Up the Envelope Feeder 1 3 L sadojeauy Bunuid 10 11 12 13 Select no more than 75 envelopes and inspect their quality see Guidelines for Selecting Envelopes earlier in this chapter Lift up the pressure plate it will stay in a vertical position Gently pull the extension tray out and slightly upward Squeeze the release lever against the envelope side guide Slide the side guide all the way to the right Load envelopes into the envelope feeder with the address side up and the flap down and to the left fill the feeder to the arrow on the envelope side guide Tap the edge of the envelope stack on a flat surface to align the envelope edges Remove envelopes that are damaged or curled and make sure envelope flaps are not interlocked or stuck together Lowe
11. r the pressure plate against the envelope stack Slide the envelope side guide against the envelope stack This guide should be pressed firmly against the stack but not too tightly If pressed too tightly against the envelopes envelope misfeeds may result make sure the envelope stack height does not exceed the arrow on the side guide Push the envelope stack toward the printer Make sure the envelopes are slanted from bottom to top 1 4 Setting Up the Envelope Feeder EN EN A un Testing the Envelope Feeder oul Before running this test make sure the envelope feeder is installed m0 correctly 22 2 03 If you have not done so load envelopes into the envelope feeder aO 0 Remove any paper from Tray 1 so that envelopes will be selected from the feeder If you have not selected your desired envelope size use the following steps a Press until F b Press until c Press until lt envelope size gt appears d Continue to press until the desired envelope size appears in the menu e Press SEESI Press repeatedly until 7 display appears in the control panel Press repeatedly until display T appears in the control panel Press RAES to print the self test pages In a few seconds the printer will print the self test on the envelope see Figure 1 3 Setting Up the Envelope Feeder 1 5 Figure 1 3 Note Note ee PRH pe i P Rag HL i Eii 3 HEH 8 iH a guage
12. rectly Clearing Envelope Jams 004 If envelopes are wrinkled after printing If multiple envelopes feed at once If your address prints on paper instead of your envelope If shading appears in background areas on the envelopes If characters in the return address appear bold or smudged Customer Support 0000 Warranty Information 000 Contents 1 Contents 2 EN Setting Up the Envelope Feeder Figure 1 1 EN Introduction This chapter explains how to install load and remove the envelope feeder Refer to the diagrams inside the front cover as you install the envelope feeder The three tasks for installing the envelope feeder include e Installing and loading the envelope feeder Testing testing the envelope feeder Parts of the Envelope Feeder This envelope feeder works with the HP LaserJet 5 and 5M only A Pressure Plate B Extension Tray C Side Guard Setting Up the Envelope Feeder 1 1 Guidelines for Selecting Envelopes The HP LaserJet 5 5M and 5N printer envelope feeder C3927A is specifically designed for envelope printing with your printer It holds up to 75 envelopes and prints up to 9 envelopes per minute When selecting envelopes use the following guidelines Before purchasing envelopes in volume test a small quantity to determine their performance in your envelope feeder
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