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SoundPoint IP 450 User Guide UCS 4.0.1

1. 4 Hew Call Forward i Changing the Soft Key Label Color You can change the soft key label color that appears on the graphic display A default soft key label color displays when the phone starts up shown below For more information on selections contact your system administrator To change the soft key label color 1 Press Mem J 2 Select Settings gt Basic gt Preferences gt Label Color Using the dialpad keys 1 3 7 and 9 change the soft key color to your desired color The Label soft key on the right reflects your changes 80 Customizing Your Phone color Text might be unreadable appears and you are unable to save your When the color of the label reaches a certain level of whiteness Cannot save this changes This warning appears only the first time the color reaches that level 1 Press the Reset soft key if you want to reset the color to the default color Press the Undo soft key if you want to undo your last change Press the Save soft key if you want to accept your changes Muting the Microphone During a call press Z The Message Waiting Indicator turns red and a microphone on the screen indicates that the other party or parties cannot hear you Microphone Mute applies to all modes Handset Headset and Hands free Speakerphone You can still hear all other parties while mute is enabled To turn off Microphone Mute press again Adjusting the Volume Press
2. To redial the last call placed from your phone gt gt Press Redial i A call to your last placed call is attempted To redial a previously placed call see Using Call Lists on page 32 Polycom SoundPoint IP 450 User Guide Placing Calls on Hold wot During a call press u a or the Hold soft key The hold icon will display on the line key label Wed Apr 15 4 23 PM Resume New Call Trnsfer Confrnc Press wa again or the Resume soft key to retrieve the call The registered line icon displays as the line indicator The Hold feature typically generates music or a beeping tone Therefore avoid putting a conference call on hold Use the mute button instead Multiple Calls on Hold If multiple calls are on hold ona single Line Key use and to switch between the calls and then press the Resume soft key T retrieve the desired call Wed Apr 15 428 PM Hold Tom Davis 3164 Hold Adam Kirk 3161 1 26 Resume New Call Trnsfer Confrnc If more than two calls are on hold on a single Line Key an indication displays on the screen for example 2 3 indicating that this is the second call out of three calls If calls are on hold on more than one Line Key you can view the details of the calls on any Line Key by pressing and holding the Line Key for more than two seconds If a Line Key is depressed for less than one second the first call on hold on that Line Key will be retrieved
3. SoundPoint IP 450 phone specific features This guide describes user level tasks How This Guide is Organized This guide is organized into five chapters as follows Chapter 1 Getting Started with Your Phone introduces the SoundPoint IP 450 phone running the Polycom UC 4 0 0 Software In Chapter 2 Using the Basic Features of Your Phone you learn how to place and answer calls hold and resume active calls set up conference calls transfer calls and work with call lists the contact directory and the corporate directory You also learn to manage speed dials and access voicemail In Chapter 3 Using the Advanced Features of Your Phone you learn how to use buddy lists and broadcast messages and how to update your phone s configuration Polycom SoundPoint IP 450 User Guide Chapter 4 Customizing the Phone Display provides instructions on how to make basic changes to the phone s display Chapter 5 Troubleshooting Your Phone explains error messages and what to do if you have issues with your phone What s New in This Guide The content in this guide has been reworked to make it more accessible and to provide more information to end users who are new to using the SoundPoint IP 450 phone Conventions Used in This Guide Theses icons are used in the guide Note This alert points to tips that may provide additional information about a concept or procedure Warning This alert
4. The other parties are put on hold After the new party answers press the More soft key and then the Confrnc soft key again to join all parties in the conference Manage Conference 1 Tom Davis 3164 2 Adam Kirk 3165 3 Ben North 3166 Add Far Mute Hold More Your system administrator determines the maximum number of conference participants The default number is three For more information contact your system administrator The Add soft key displays only if you can add more parties to the conference call 21 Polycom SoundPoint IP 450 User Guide 22 To mute a party select the party then press the Far Mute soft key Manage Conference 1 Tom Davis 3164 Mi 2 Adam Kirk 3165 3 Ben North 3166 UnMute Hold Remove More The muted party can hear all parties but no party can hear the muted party hr If you press Z instead of the Far Mute soft key all other parties can hear each other but they cannot hear you Press the UnMute soft key to un mute the party Toplacea party on hold select the party and then press the Hold soft key The held party cannot hear any parties and no party can hear the held party Press the Resume soft key to return the party to the conference Ca fe on their phone the party will remain on hold within the conference even if you press the Resume soft key If the held party presses To remove a party from the conference pre
5. Your system administrator can define up to 25 Paging Groups for Group Paging mode or Channels for PTT mode Your system administrator may assign a label to each group or channel that easily identifies the phones in the group or channel for example All HR Dept Shipping Staff or Executives Each group or channel will have one of the following priorities Normal for Groups Channels 1 23 Broadcasts sent to Groups Channels 1 to 23 are considered Normal broadcasts When a phone receives more than one Normal broadcast the first broadcast received is accepted and all others are ignored not played and not stored By default all phones receive broadcasts sent to Group Channel 1 Priority for Group Channel 24 Broadcasts sent to Group Channel 24 are considered Priority broadcasts All phones receive Priority broadcasts unless Do Not Disturb is enabled If a phone receives a Priority broadcast while an Emergency broadcast is already playing the Priority broadcast is placed on hold Phones play Priority broadcasts at the phone s current audio level Emergency for Group Channel 25 Broadcasts sent to Group Channel 25 are considered Emergency broadcasts All phones receive Emergency broadcasts even if Do Not Disturb is enabled and play them immediately By default phones play Emergency broadcasts at the highest audio level The audio level will return to normal for subsequent non Emergency broadcasts Your phone may b
6. and 25 Allowing Pages to Play During Active Calls The Accept While Busy option allows pages to come in as active calls if enabled or held calls if disabled If enabled a page will interrupt telephone calls and you ll be able to hear the audio of both the telephone call and the page The party on the other end of the telephone call cannot hear the page unless that party has also enabled Accept While Busy If disabled pages are placed on hold during an active call To hear the page select the page and then resume it To allow or disallow pages to play during an active call 1 Press then select Settings gt Basic gt Preferences gt Paging PTT Configuration gt Group Paging 2 From the Group Paging Configuration screen use the down arrow key to locate Accept While Busy then press the Edit soft key 3 From the Accept While Busy screen use the left or right arrow key to select Enabled or Disabled then press the Ok soft key The default setting is Disabled When enabled your phone will accept and play pages while you re in an active call When disabled your phone won t play pages while you re in a call but will hold them instead Accessing Features with Your Login Credentials 70 If your phone is set up to integrate with Microsoft Lync your system administrator has assigned you login credentials a domain user name and password that your phone requires to access the feature If there is a problem with you
7. yet flexible IP communications solution delivering excellent voice quality The high resolution colorgraphic display supplies content for call information multiple languages directory access and system status The SoundPoint IP 450 supports advanced functionality including multiple call and flexible line appearances HTTPS secure provisioning simplified configuration presence custom ring tones local conferencing applications and Polycom HDTM Voice technology For the package parts list and instructions on how to assemble your phone refer to the SoundPoint IP 450 Quick Start Guide Topics in this chapter include e Introducing Phone Components What Displays on the Screen Navigating Menus and Entering Data e Registering Your Phone e Troubleshooting Phone Issues e Using the Polycom Web Configuration Utility To customize your phone refer to Customizing Your Phone on page 1 To read about the phone s basic features refer to Using the Basic Features of Your Phone on page 9 To read the phone s advanced features refer to Using the Advanced Features of Your Phone on page 53 If you require additional information or assistance with your new phone contact your system administrator Polycom SoundPoint IP 450 User Guide For information on supported headsets go to http www polycom com support voice soundpoint_ip VoIP_Technical_Bulletins_pu POLYCOM __ b html and look for Technical Bulletin 37477 Headset Compatib
8. 2 POLYCOM gt Polycom SoundPoint IP 450 Phone User Guide UC Software 4 0 1 November 2011 1725 12495 001 Rev C Trademark Information POLYCOM the Polycom Triangles logo and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are property of their respective owners No portion hereof may be reproduced or transmitted in any form or by any means for any purpose other than the recipient s personal use without the express written permission of Polycom Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc Disclaimer Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary depending on local law Copyright Notice Portions of the software contained in this product are C
9. 4750 Willow Road Pleasanton CA 94588 2708 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice Introduction About This Guide The Polycom SoundPoint IP 450 User Guide provides instructions for using your SoundPoint IP 450 phone It will help you understand the phone s features and help you perform the following tasks e Perform basic tasks like placing and answering calls e Perform advanced tasks like using paging and locking your phone e Troubleshoot common phone issues Who Should Read This Guide Phone users should read this guide to learn how to use their SoundPoint IP 450 phone System administrators should read this guide to learn about the
10. CECD to adjust receiver volume during a call Pressing these keys in the idle state adjusts the ringer volume preset level after each call unless your system administrator changes this To conform to regulatory requirements handset and headset volume will return to a G Hands free Speakerphone volume settings will be maintained across calls 81 Polycom SoundPoint IP 450 User Guide 82 Troubleshooting Your Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use your Polycom SoundPoint IP 450 phone The tables in this chapter list possible trouble symptoms the likely causes of these problems and the recommended corrective actions to take Power and Startup e Controls Access to Screens and Systems e Calling e Displays Audio e Productivity Suite To obtain more detailed troubleshooting information you can access certain menus on your phone that test your phone hardware For more information see Testing Phone Hardware on page 90 If you require additional assistance contact your system administrator 83 Polycom SoundPoint IP 450 User Guide Power and Startup Symptom Problem Corrective Action There are power issues The SoundPoint IP 450 phone Do one of the following has no power e Verify that no lights appear on the phone when it is powered up e Check ifthe phone is properly plugged into a functional AC
11. KK KK kk v Getting Help and Support WWW KK KK KK KK KK KK KK KK KK KK K KK KK KK KH v Customer Feedback WWW kk kk kk kK KK KK KK KK KK KK KK KK KK KK KK KK kk vi 1 Getting Started with Your Phone j l Introducing Phone Components KK KK KK KK KK KK KK KK 2 What Displays on the Screen WW kK KK KK KK KK KK KK KK KK KK KK 4 Phone ICONS s3 4x3o ee citeres Bale we era ran rna Seed bik zk 5 Navigating Menus and Entering Data 0 0000000 6 Registering Your Phone srs kus ca seok Saka WE wan hed e En ku ES 7 Troubleshooting Phone Issues KK KK KK KK KK KK KK KK K KK 7 Using the Polycom Web Configuration Utility Sk 8 2 Using the Basic Features of Your Phone 9 Pl cing Call mee nea a ee Er 10 Answering Calls eserciti acer nah tentant pin 40 sewing nal n h n 12 Ending Calls 5555 40 4455043540 Car n DN ay WE BR een ee ee 15 Using a Headset riii e yaka gin eta AWA ERRARE EE 4 acts 16 Enabling Headset Memory Mode WWW KK KK KK KK KK K6 16 Using Electronic Hookswitch W We KK KK KK KK KK KK KK KK 17 Redialing Numbers 3 ku a kune tesdd t elek WE yan eee eee eee eee 17 Placing Calls on Hold WWW KK kk KK KK KK KK KK KK KK KK KK KK KK KK 18 Multiple Calls on Hold M K KK KK KK KK KK KK KK KK KK KK KK 18 Flosting Conferenc Call s4 s y sk
12. Line Keys on the phone When a new entry is added to the Contact Directory it is automatically assigned the next available speed dial index and the next available line key In the figure below the phone has one line key and two available speed dial keys assigned to Adam and Tom To dial Adam or Tom press the associated line key Tue Jul 27 2 24 PM New Call Forward the idle screen To speed dial a contact press the Up Arrow key followed by the contact s speed dial index For example if Joan s speed dial index is 55 pressing the Up Arrow key followed by 55 will place a call to Joan 4 To quickly access a list of speed dial index numbers press the Up Arrow key from To add or edit a speed dial index for an existing contact 1 Press Mew 40 Using the Basic Features of Your Phone Select Features gt Contact Directory Scroll to highlight the contact You can also use the key to page up and the key to page down Press the Edit soft key Edit Contact 1 Ascii Last Name Kirk Contact 2065 Speed Dial Index Save 1 A a Cancel _ Do one of the following Enter the next available speed dial index Delete the existing speed dial index by using the lt lt soft key and then enter a new speed dial index Valid speed dial index values are from 1 to 9999 If you enter an index that is invalid or already inuse you will recieve an error message Press the Save soft key to save change
13. a phone be certain to log out of the phone to prevent access to your personal settings To log in to a phone 1 If the User Login screen is in view go to step 2 If the User Login screen isn t in view do one of the following Press the Log in soft key 49 Polycom SoundPoint IP 450 User Guide Press the Menu key then select Features gt User Login gt Log in The User Login screen displays as shown next Log in a Ascii User ID Password 2 Enter your user ID and user password then press the Log in soft key If your login credentials are accepted the phone updates to display your personal phone profile and the home screen displays as shown next Wed Jul13 9 46 AM New Call Forward If you don t know what your user ID and password are ask your system administrator Default passwords are preset at the factory to the numerals 123 However your system administrator may have changed this for security reasons If your credentials are not accepted the message User login failed is displayed and the User Login screen displays again If you need to confirm your credentials ask your system administrator To log out of a phone 1 From the home screen do one of the following Press the Log out soft key Press the Menu key then select Features gt User Login gt Log out The Logout screen displays with a confirmation message as shown next Log out Are you sure 2
14. default password if needed Polycom recommends that you change your password when you first log in to a phone Your user ID is managed only by your administrator meaning you cannot change it yourself To change your user password 1 Login to any phone on your network 51 Polycom SoundPoint IP 450 User Guide 2 From the home screen press the Menu key then select Features gt User Login gt Change User Login Password The Change User Login Password screen displays as shown next Change User Login Pa 1 Ascii Old Password New Password Confirm New Cancel 3 Enter your old password and your new password twice and then press the Enter soft key The User password changed message displays Your password is changed The next time you log in to a phone you ll need to enter this password 52 Using the Advanced Features of Your Phone This chapter provides operating instructions for the advanced features of the Polycom SoundPoint IP 450 phone The topics include e Using Text Messaging Using Buddy Lists e Broadcasting Messages Using Push to Talk and Group Paging Accessing Features with Your Login Credentials e Updating Your Phone s Configuration e Restarting Your Phone To customize your phone refer to Customizing Your Phone on page 73 To read about the phone s basic features refer to Using the Basic Features of Your Phone on page 9 If you require additional information or ass
15. depends on the priority of the page whether you re in an active call or if you re allowed to receive a page during an active call You ll receive pages on the paging groups you re subscribed to as well as Group 24 Priority pages and Group 25 Emergency pages If you enabled Do Not Disturb you ll only receive Emergency pages Non emergency pages won t display or play on your phone Receiving Pages When You re Not in an Active Call If you receive a page and you re not in an active call the page displays in the center of your screen and immediately plays regardless of the paging priority While a page plays you can e Hold the page End the page This ends the page at your phone only e Place a new call Receiving Pages During Active Calls How you handle a page when you re in an active call depends on the page priority and if you re allowed to receive a page when you re in an active call If the page isn t a Priority or Emergency page If your phone is allowed to receive pages during active calls the page displays in the inactive call group as an active page and immediately plays You ll hear both the original call and the page To hear only the page hold or end the call If your phone isn t allowed to receive pages during active calls the page displays in the inactive call group as a held page To listen to the page select the page appearance and press Accept soft key The active call will be held If i
16. downloaded or otherwise exported or re exported i into or toa national or resident of Cuba North Korea Iran Syria Sudan or any other country to which the U S has embargoed goods or ii to anyone on the U S Treasury Department s List of Specially Designated Nationals or the U S Commerce Department s Table of Denial Orders By downloading or using this Software Product you are agreeing to the foregoing and you are representing and warranting that you are not located in under the control of or a national or resident of any such country or on any such list If you obtained this Software Product outside of the United States you are also agreeing that you will not export or re export it in violation of the laws of the country in which it was obtained 10 MISCELLANEOUS 10 1 Governing Law This Agreement shall be governed by the laws of the State of California as such laws are applied to agreements entered into and to be performed entirely within California between California residents and by the laws of the United States The United Nations Convention on Contracts for the International Sale of Goods 1980 is hereby excluded in its entirety from application to this Agreement 10 2 General This Agreement represents the complete agreement concerning this license and may amended only by a writing executed by both parties If any provision of this Agreement is held to be unenforceable such provision shall be reformed only to the extent nec
17. go to the default paging group Group 1 If you want you can change the default paging group To update the default Paging Group 1 Press then select Settings gt Basic gt Preferences gt Paging PTT Configuration gt Group Paging 2 From the Group Paging Configuration screen press the Edit soft key The default paging group is 1 3 Enter the number of the new default paging group then press the Ok soft key Updating Paging Group Subscriptions By default you re subscribed to Paging Groups 1 24 and 25 This means that you can send pages to and receive pages sent to these groups You can change which groups you are subscribed to However you can t disable your subscriptions to Paging Groups 24 and 25 To update your Paging Group subscriptions 1 Press then select Settings gt Basic gt Preferences gt Paging PTT Configuration gt Group Paging 2 From the Group Paging Configuration screen use the down arrow key to locate Groups Subscriptions then press the Select soft key 69 Polycom SoundPoint IP 450 User Guide 3 From the Group Subscription screen use the down arrow key to select a group to subscribe to then press the Edit soft key For example you may want to enable subscriptions to Paging Group 6 so you ll be able to send pages to and receive pages sent to this group 4 Use the left or right arrow keys to select Yes then press the Ok soft key By default you re subscribed to Channels 1 24
18. handsfree calls Place your phone on a hard flat surface for best results 9 Volume Keys Adjusts the volume of the handset headset COO speaker and ringer 10 Dial Pad Provides the 10 digits the alphabetic characters and special characters available in context sensitive applications 11 Allows you to place and receive calls through Headset Q an optionally connected headset 12 Holds an active call or resumes a held call Hold Hold Z 13 Speaker For ringer and hands free audio output 14 Soft Keys These keys are automatically labeled to identify their context sensitive functions Polycom SoundPoint IP 450 User Guide Item Description 15 Screen Shows information about calls messages soft keys time date and other relevant data e Caller display information first party second party number of calls Information status line Popup text for example network errors Do Not Disturb text e Missed call text or second incoming caller display Prompt text for example Enter number Time and date text if home screen is not used for time date display Associated line icons are described in the following table 16 Hookswitch What Displays on the Screen Your phone displays information about calls messages soft keys time date and other relevant data Important messages appear on the home screen through an animated scrolling list which has precedence over the home screen
19. in the search results Search Filtered ii Woller Tom 4453 AdvFind You can dial any successful matches from the resulting information on the graphic display Adding Contacts From the Corporate Directory To add a contact to your local contact directory from the corporate directory 1 Press Mem 2 Select Features gt Corporate Directory 3 Search for the contact See Searching the Corporate Directory on page 37 4 Press the View soft key The contact s information displays on the screen ontact 1 Last Name Davis 2 First Name Tom 3 Contact 9467 Save Dial Back 5 Press the Save soft key to save the contact in the local contact directory The Entry saved message appears on the screen Only the first name last name and phone number are saved Placing Calls From the Corporate Directory To place a call to a contact in the corporate directory 1 Press Mem 39 Polycom SoundPoint IP 450 User Guide 2 Select Features gt Corporate Directory 3 Search for the contact See Searching the Corporate Directory on page 37 4 Press the View soft key The contact s information appears on the screen ontact 1 Last Name Davis 2 First Name Tom 3 Contact 9467 Save Dial Back 5 Press the Dial soft key Managing Speed Dials You can associate contacts with Line Keys for single touch dialing of frequently used numbers Speed Dial entries are consecutively placed next to assigned
20. into a single three way conference Splitting Conference Calls To split a conference call gt gt From the Active Conference page press the More soft key and then the Split soft key to split the conference All calls are split into individual calls and put on hold Ending Conference Calls To end a conference call gt gt From the Active Conference page press the End Call soft key or hang up The other parties my or may not continue to be connected The behavior after the conference host hangs up is configurable by your system administrator Transferring Calls A call can be transferred in one of three ways e Consultative transfer The party to whom you want to transfer the call answers their phone before you transfer the call or hang up You can consult with them before completing the transfer See Performing a Consultative Transfer on page 25 Blind transfer The call is automatically transferred after you dial the number of the party to whom you want to transfer the call See Performing a Blind Transfer on page 26 24 Using the Basic Features of Your Phone e Attended transfer The parties are automatically connected to each other after you exit the conference Set up a conference call and then end your participation For more information see Hosting Conference Calls on page 19 Performing a Consultative Transfer To transfer a call 1 During a call press the Trnsfer soft key The a
21. not expressly approved by Polycom Inc could void the user s authority to operate the equipment This equipment may not be used on a coin service or party line Installation Instructions Installation must be performed in accordance with all relevant national wiring rules L Installation doit tre ex cut e conform ment a tous les r glements nationaux applicable au filage lectrique When using PoE Power over Ethernet the equipment is to be connected only to PoE networks without connections to the outside plant Plugs Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible La prise lectrique a laquelle l appareil est branch doit tre install e pr s de l quipement et doit toujours tre facilement accessible Industry Canada IC This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada User Guide for the SoundPoint IP 450 Desktop Phone Safety and Compliance continued CE and VCCI Mark This SoundPoint IP 450 SIP is marked with the CE mark This mark indicates compliance with EC Directives 2006 95 EC and 2004 108 EC A full copy of the Declaration of Conformity can be obtained from Polycom Ltd 270 Bath Road Slough Berkshire SL1 4DX UK TORRI Ii HATNA 3 A ERMA VCCI O Jif CHSC FFABHRRAHRECH ceca R
22. of transmission beep and enters a 10 second waiting period During this period you can respond to the broadcast see Replying to PTT Broadcasts on page 63 Receiving PTT Broadcasts When You re Not in an Active Call If you receive a broadcast and you re not in an active call the broadcast displays in the center of your screen and immediately plays regardless of the broadcast priority Receiving PTT Broadcasts During Active Calls How you handle a broadcast when you re in an active call depends on the broadcast priority and if you re allowed to receive a broadcast when you re in an active call If the broadcast isn t a Priority or Emergency page If your phone is allowed to receive broadcasts during active calls the broadcast displays in the inactive call group as an active broadcast as shown next and immediately plays You ll hear both the original call and the broadcast To listen to only the broadcast hold or end the call If your phone isn t allowed to receive broadcasts during active calls the broadcast displays in the inactive call group as a held broadcast as shown next To listen to the broadcast hold or end the call or press the Accept soft key If it s a Priority or Emergency broadcast the broadcast displays in the inactive call group as an active broadcast and immediately plays You ll hear both the original call and the broadcast To listen to only the broadcast hold or end the call Replying to P
23. one time If more than two calls are taking place on the same line a counter displays on the display Use the down arrow to access additional calls or call appearances To place an additional call on the same line place the active call on hold and then press the New Call soft key 44 Using the Basic Features of Your Phone Supporting Shared Lines Your SoundPoint IP 450 phone supports shared lines A shared line is indicated by a different line icon In the following figure the line 3163 is private and the line 3166 is shared Fri Oct 3 8 29 AM New Call Forward MyStat Buddies If two phones share a line an incoming call to that number will cause both phones to ring The call can be answered on either phone but not both Calls on shared lines can be transferred placed on hold or added toa conference Shared lines are an optional feature and may not be supported on your particular system For more information contact your system administrator Call Forwarding is not available on shared lines Do Not Disturb DND on shared lines disables the ringing option only the visual indication is still in place Locking and Unlocking the Phone Locking your phone is a feature that your system may not support For more information see your system administrator Your system administrator can set up your phone to automatically lock if it has remained idle for a certain period of time Lock your
24. outlet If using PoE check that the ethernet cable is properly plugged into the phone and the outlet port Contact your system administrator to ensure that you are using a powered port enabled for PoE Make sure that the phone isn t plugged into a plug controlled by a light switch that is off Ifthe phone is plugged into a power strip try plugging it directly into a wall outlet instead Try the phone in another room where the electricity is known to be working on a particular outlet Ifyou are using POE make sure the network switch is supplying power 84 Controls Troubleshooting Your Phone Symptom Problem Corrective Action The dial pad does not work The dial pad on the SoundPoint IP 450 phone does not respond Do one of the following Check for a response from other feature keys or from the dial pad Place a call to the phone from a known working telephone Check for display updates e Check if the LAN port is active or inactive Press the Menu key and then select Status gt Network gt Ethernet From the Ethernet page scroll to the LAN port field and verify that it is active e Check the termination at the switch or hub end of the network LAN cable Ensure that the switch hub port connected to the telephone is operational if not accessible contact your system administrator 85 Polycom SoundPoint IP 450 User Guide Access to
25. phone to do the following e Prevent unauthorized outgoing calls e Allow only authorized people to answer calls e Prevent people from viewing or modifying phone displays or information for example menus directory lists call records and speed dial keys 45 Polycom SoundPoint IP 450 User Guide When your phone is locked e You can only make an outgoing call to a number from a list of configurable authorized numbers You have to enter a password to answer incoming calls e All keys and soft keys are disabled except those that allow you to unlock the phone make and authorized call or redial a number You unlock the phone by entering your user password If your phone restarts for any reason while it is locked it will be locked when the phone starts up again unless your phone is configured to start up unlocked When your phone is locked the This phone is locked and Authorized calls only messages scroll on the status bar Messages that were displayed before the phone was locked do not display About Your User Password You are assigned a user password so you can answer calls from your locked phone and unlock the phone By default your user password is 123 You can change your user password at any time To change your user password you need administrator privileges For more information or if you forget your user password see your system administrator By default your user password is 123 Cha
26. to access the Received Calls list Press the Down arrow from the home screen to access the Missed Calls list You can use these shortcuts while placing calls or performing transferring and conferencing functions You can manually clear all call lists by pressing the Menu key and then selecting Features gt Call Lists gt Clear They are also automatically cleared when you restart the phone Using the Basic Features of Your Phone Using Your Contact Directory Adding Contacts You can store a large number of contacts in your phone s local contact directory accessible by pressing and selecting Features gt Contact Directory Contact your system administrator for the exact number You can dial or search for a contact in this directory You may be able to add edit and delete contacts Directory Don Blue 1144 Tom Davis Dial Edit Back More You may have access to portions of your corporate directory through your phone The contacts that you can see are determined by your system administrator You can place calls to contacts in your corporate directory You may be able to add contacts from the corporate directory to your local contact directory For more information see Using Your Corporate Directory on page 27 You can add contacts to your contact directory manually from a call list or from your corporate directory see Adding Contacts From the Corporate Directory on page 39 Adding Contacts Manually To a
27. 2 Select Features gt Contact Directory 3 Scroll to highlight the contact You can also use the key to page up and the key to page down 4 Press the Edit soft key and then scroll down to the Divert Contact field Edit Contact 1 Ascii Label Ring Type Divert Contact Save 1 A a Cancel 5 Enter the number of the party to whom you want to divert the call 6 Scroll down to the Auto Divert field 7 Scroll to select Enabled 31 Polycom SoundPoint IP 450 User Guide Using Call Lists 32 8 Press the Save soft key Your phone maintains local lists of missed received and placed calls Each list contains 100 entries Press and then select Features gt Call Lists gt Missed Calls Received Calls or Placed Calls The following shows a Placed Calls list Placed Calls 1 Adam Kirk 2065 Dial Edit Back More Manage the call list by doing the following e To edit the phone number press the Edit soft key e To return the call press the Dial soft key e To view information about the call press press the More soft key followed by the Info soft key e To store the contact in the Contact Directory press the More soft key followed by the Save soft key e To delete the call from list press the More soft key followed by the Clear soft key Press to return to the home screen Press the Right arrow key from the home screen to access the Placed Calls list Press the Left arrow key from the home screen
28. 32 characters For example 10 3 0 42 sip jane polycom com Press the URL soft key and enter the URL or IP address Use for and for Then press the Send soft key to complete the call G You can also dial using the SIP URL or IP address To obtain the IP address of your Your phone may not support SIP URL or IP address dialing Contact your system administrator To place a call using Handsfree Speakerphone mode speakerphone key your system administrator has disabled the speakerphone on If the Handsfree mode disabled message displays on the screen after you press the 4 your phone gt gt Do one of the following With the handset on hook press gt or the New Call soft key to obtain a dial tone Dial the number using the dial pad With the handset on hook dial the number using the dial pad Press C gt gt or the Dial soft key To place a call using the headset gt gt Do one of the following With the optional headset connected press gt gt or the New Call soft key to obtain dial tone Press Q Dial the desired number using the dial pad Polycom SoundPoint IP 450 User Guide Answering Calls With the optional headset connected dial the desired number using the dial pad Press Q To permanently enable your headset see Changing the Ring Type on page 77 When you receive an incoming call the phone rings if enabled and shows the identificati
29. Enter the new default channel 4 Press the Ok soft key Updating Channel Subscriptions You can subscribe to any channel that has been enabled by the system administrator and appears in your channels list When you subscribe to a channel you can send and receive PTT broadcasts on that channel To subscribe to additional PTT channels 1 Press then select Settings gt Basic gt Preferences gt Paging PTT Configuration gt PTT Push to Talk 2 From the PTT Channel Configuration screen use the down arrow key to locate Channels Subscriptions then press the Select soft key 3 From the Channels Subscriptions screen use the down arrow key to select a channel to subscribe to then press the Edit soft key 4 Use the left or right arrow keys to select Yes then press the Ok soft key By default you re subscribed to Channels 1 24 and 25 Allowing PTT Broadcasts to Play During Active Calls The Accept While Busy option allows PTT broadcasts to come in as active calls if enabled or held calls if disabled If enabled a PTT broadcast will interrupt telephone calls and you ll hear the audio of both the telephone call and the PTT broadcast The party on the other end of the telephone call cannot hear the PTT broadcast unless that party has also enabled Accept While Busy If disabled PTT broadcasts are held during an active call To hear the broadcast you have to resume the broadcast 65 Polycom SoundPoint IP 450 User Gui
30. HE CET Z RANE UE TAL COMBED 7IVACTV EV a year SASHAL SARE XRF LLEBHSVET HRA ic HE gt TIE LVR UHV amp LO FAL WARNING Electrical Safety This product is rated 24Vdc 0 5A When used with the optional external power supply the power supply shall be a Listed power supply with a LPS output rated 24V min 500mA Russian Compliance SoundPoint IP 450 Ministry of Information Technologies amp Communication of the Russian Federation Declaration of Conformity DoC 4 CN4 2615 Expiry 27 October 2013 7 100 Safety and Compliance continued Polycom SoundPoint IP450 VoIP Telephone PTC 220 08 077 Special Conditions for the User Manual PTC General Warning 1 The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services The Use of IP Networks through the PSTN 2 Internet Protocol IP by its nature introduces delay into speech signals as each data packet is formulated and addressed Telecom Access Standards recommends that suppliers designers and install
31. If the phone cannot obtain a time and date from the call server the display will flash Contact your system administrator if either the time or date is incorrect 73 Polycom SoundPoint IP 450 User Guide You can select from various formats for the time and date display Select and set options that are right for you You can also disable the time and date display so the time and date do not display on the phone screen Thu Jul 22 3 08 PM New Call Forward To configure the time and date formats Press Select Settings gt Basic gt Preferences gt Time amp Date Select from Clock Date Clock Time Clock Order or Enable Disable Scroll through the options under each of these selections Q A WO N m Press the Select soft key to confirm your choice The following figure shows the Clock Time menu Clock Time 2 4 12 AM PM Back Select Changing the Backlight You can adjust your phone s backlight by doing the following e Changing the brightness of the backlight e Changing the backlight timeout Changing the Backlight Brightness Backlight intensity has three components 74 Customizing Your Phone e Backlight On Intensity the brightness of the screen when you press a key have an incoming call end or hold a call or a call is resumed by the another party You can set a high medium or low level e Backlight Idle Intensity the brightness of the screen after the phone has been id
32. Press the Yes soft key 50 Using the Basic Features of Your Phone Your personal profile is no longer accessible and the phone displays either the User Login screen for the next user login or the default phone profile for anonymous users Placing Calls from Phones that are in the Logged Out State Changing Your User If a phone doesn t require a user login you can use the phone to place calls to any number even though the phone may be in the logged out state If a phone requires a user login you may be able to place calls to authorized numbers when the phone is in the logged out state If your system administrator has set up emergency numbers on the phone you can place calls to the standard emergency number for example 911 and up to five other authorized numbers You won t be able to call any other numbers until you log in to the phone To place a call to an authorized number from a phone in the logged out state 1 Press the New Call soft key The Place an Authorized Call screen displays as shown next Place an Authorized Call 1 Emergency 911 2 Fire Department 6041234567 3 Security 8124584562 Cancel 2 Select the number you want to call then press the Select soft key or the Dial key The call is placed Password You can change your password from any phone that you re logged in to By default user passwords are factory preset to the numerals 123 Your administrator can change this
33. Screens and Systems Symptom Problem Corrective Action There is no response when you press a feature key The SoundPoint IP 450 phone is not in an active state Do one of the following Press the keys more slowly Check with your system administrator to see if the key has been mapped to a different function or is disabled Place a call to the phone to check that inbound call display and ringing is normal If successful try to press feature keys within the call to access the Main Menu for example To confirm that the line is active press the Menu key and then select Status gt Lines gt Line Information From the Line Information page verify that your phone line is registered Contact your system administrator about restarting the phone to attempt re registration to the call server The screen shows Network Link is Down The LAN cable is not properly connected Do one of the following Check termination at the switch or hub furthest end of the cable from the phone Check that the switch or hub is operational flashing link status lights or contact your system administrator Check if the LAN port is active or inactive Press the Menu key and then select Status gt Network gt Ethernet From the Ethernet page scroll to the LAN port field and verify that it is active Contact your system administrator about restarting the phone to attempt re registration to the call
34. TT Broadcasts When a broadcast ends you have a chance to respond to it before the channel closes When a broadcast ends the broadcast enters a 10 second waiting period as shown next During this period the channel remains open to receive or send additional broadcasts 63 Polycom SoundPoint IP 450 User Guide 64 During a waiting period you can press and hold the Talk soft key and talk to all the people listening on the channel When you finish talking release the Talk soft key The broadcast will enter another waiting period until someone broadcasts again If no activity occurs within the waiting period the channel closes and no more broadcasts can take place Ending PTT Broadcasts You can end a PTT broadcast by releasing the Talk soft key or by tapping the End PTT soft key After you end a broadcast the channel remains open so others can respond If you release the Talk soft key without pressing the End PTT soft key You can resume the broadcast by pressing and holding the Talk soft key if the broadcast is in a wait period e You can t initiate another broadcast on another channel until the waiting period ends If you press the End PTT soft key e You can t resume the broadcast by pressing and holding the Talk soft key You can immediately initiate another broadcast on another channel Adjusting the Volume of PTT Broadcasts You can adjust the volume of PTT broadcasts while they play During a broadca
35. TTED BY APPLICABLE LAW IN NO EVENT SHALL POLYCOM OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION OR ANY OTHER PECUNIARY LOSS ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE PRODUCT OR THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT SERVICES EVEN IF POLYCOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN ANY CASE POLYCOM S ENTIRE LIABILITY SHALL BE LIMITED TO THE GREATER OF THE AMOUNT ACTUALLY PAID BY YOU FOR THE SOFTWARE PRODUCT OR U S 5 00 PROVIDED HOWEVER IF YOU HAVE ENTERED INTO A POLYCOM SUPPORT SERVICES AGREEEMNT POLYCOM S ENTIRE LIABILITY REGARDING SUPPORT SERVICES SHALL BE GOVERNED BY THE TERMS OF THAT AGREEMENT 8 DISCLAIMER Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary defending on local law 9 EXPORT CONTROLS The Software Product may not be
36. The following figure shows one such messages The messages continuously scroll on the screen s top line X Do Not Disturb New Call Forward differ from what appears in this user guide The background and key colors that appear on your SoundPoint IP 450 phone may Phone Icons Getting Started with Your Phone The following list describes the icons that display on the screen Icon Description Registered line solid Registered shared line D Unregistered line outline q Voice mail Text messages oe Speed dial Ringing Call in progress with HD Voice Call in progress Call Forward x Do Not Disturb afl Conference Do Presence Busy Lamp Field BLF Polycom SoundPoint IP 450 User Guide Navigating Menus and Entering Data To navigate menus and enter data use these useful tips If you want to Then do this Enter the main menu Press Exit a menu to the home screen Press Return to the previous menu Press Q or the Back soft key Scroll through lists and menus Press Hold A or v Scroll through pages Press to Page Up and to Page Down Select a menu Item Highlight the item and press QO er 5 Press the dial pad key that corresponds to the number menu list Press 2 for the second menu item View additional soft keys Press the More soft key Enter n
37. Using the Basic Features of Your Phone Hosting Conference Calls You can create a conference with other parties using the phone s local conference feature You can create a conference at any time between an active call and a call on hold on the same or another line by pressing the Join soft key The conference management feature allows you to view all parties ina conference call From the Manage Conference page you can add hold remove and mute specific conference participants supported on your particular system For more information contact your system administrator 4 The conference management feature is an optional feature and may not be This section provides the following step by step instructions e Setting Up Conference Calls e Managing Conference Calls e Adding Parties to Conference Calls e Joining Conferences e Splitting Conference Calls e Ending Conference Calls Setting Up Conference Calls To set up a conference call 1 Call the first party Contact Directory or Call Lists For more information see Placing Calls on page 10 You can either dial the phone number directly or search for the number in the G Searching for Contacts on page 37 or Using Call Lists on page 32 2 Press the Confrnc soft key to create a new call The active call is placed on hold Cancel URL Polycom SoundPoint IP 450 User Guide If configured for single key press conferences all conference participants hear the G dial tone
38. and ringback when the conference host places a call to a new pariy 3 Call the second party 4 When the second party answers press the More soft key and then the Confrnc soft key again to join all parties in the conference l Wed Jul 30 10 16 AM Active Conference 1 02 Adam Ki Hold End Call Manage More If configured for single key press conferences you do not need to press the G Confrne soft key again 5 Press Confrnc soft key to add another party to the conference The first and second party are put on hold 6 Call the third party 7 After the third party answers press the More soft key and then the Confrnc soft key again to join all parties in the conference A conference similar to this one will now exist Conference Host Four Party Conference 20 Using the Basic Features of Your Phone Managing Conference Calls You are currently in a conference call The screen like the one shown below is displayed on your phone l Wed Jul 30 10 16 AM Active Conference 3165 2 1 02 Adam TIT Hold End Call Manage More To manage a conference call 1 Press the Manage soft key The Manage Conference page displays Manage Conference 1 Tom Davis 3164 2 Adam Kirk 3165 Add Far Mute Hold More 2 Doone of the following To add a new party press the Add soft key Call another party as you would using the Confrnc soft key outside the conference management feature
39. atible Web browser The utility provides a browser friendly view of your phone s current settings Using the utility you can perform the same updates from your computer that you can perform using your phone s menu system You can access the utility using any compatible Web browser Before you begin you ll need to know the IP address of your phone and the user name and password login credentials of the phone user or the phone administrator Polycom Web Configuration Utility User Guide available from the Technical For detailed information on accessing navigating and using the utility see the G Bulletins Support page To access the Web Configuration Utility for your phone 1 Launch the compatible Web browser from a computer on the same network as your phone The supported browsers are Microsoft Internet Explorer version 7 0 and higher Mozilla Firefox version 3 0 X and higher Apple Safari version 5 and higher Google Chrome 2 Inthe Address Bar of your Web Browser enter the IP address of your phone The IP address is four sets of numbers separated by periods For example if your phone s IP address is 123 22 3 4 enter 123 22 3 4 in the address bar 3 Press the Enter key 4 From the Web Configuration Utility login screen select User and then enter the User password The factory default password for a User is 123 5 Click Submit The Web Configuration Utility Home screen is displayed Us
40. cept and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation The Software Product is licensed as a single product Its component parts may not be separated for use on more than one Product 2 2 Backup Except as expressly provided for under this Agreement you may not copy the Software Product except however you may keep one copy of the Software Product and if applicable one copy of any previous version for back up purposes only to be used in the event of failure of the original All copies of the Software Product must be marked with the proprietary notices provided on the original Software Product You may not reproduce the supporting documentation accompanying the Software Product 2 3 Modifications You may not modify translate or create derivative works of the Software Product 2 4 Proprietary Notices You may not remove or obscure any proprietary notices on or in the Software Product or the supporting documentation 2 5 Software Transfer You may permanently transfer all of your rights under this Agreement provided you retain no copies you transfer all of the Software Product including all component parts the media any printed materials any upgrades this Agreement and if applicable the Certificate of Authenticity and any recipient agrees to the terms of this Agreement If the Software Product is an upgrade any transfer must include all prior versions of the Software Pr
41. cially useful for permanent or full time headset users To enable Headset Memory Mode 1 Press Mem 2 Select Settings gt Basic gt Preferences gt Headset gt Headset Memory 3 Scroll to select Enabled and then press the Select soft key Headset Memory Mode 1 0 Disabled 2 4 Enabled Back Select Repeat steps 1 to 4 to select Disabled and turn Headset Memory Mode off To activate Headset Memory Mode gt gt Press Q twice The flashing headset icon on the screen or a flashing headset key indicates that the headset mode is activated Pressing gt gt or the Answer soft key to receive a call will now connect to your headset automatically Using the Basic Features of Your Phone Using Electronic Hookswitch This feature allows you to answer your phone from your headset if you are using one placing answering and ending calls go to www polycom com support voice and enter Headset Compatibility List in the Knowledge Base text box or contact your system administrator G For information on supported headsets to provide electronic hookswitch features for To select a headset that supports electronic hookswitch 1 Press Mem 2 Select Settings gt Basic gt Preferences gt Headset gt Analog Headset Mode 3 Scroll to select your headset and then press the Select soft key Analog Headset Mode 1 4 Regular Mode 2 0 Jabra DHSG 3 0 Plantronics Mode Back Select Redialing Numbers
42. ct Directory 3 Scroll to highlight the contact You can also use the key to page up and the key to page down 4 Press the More soft key and then press the Delete soft key The contact is deleted from the directory Placing Calls to Contacts To place a call to a contact in the local contact directory 1 Press Mem J 2 Select Features gt Contact Directory 3 Scroll to highlight the contact You can also use the key to page up and the key to page down 4 Press the Dial soft key 36 Using the Basic Features of Your Phone Searching for Contacts To search for a contact in the local contact directory Press l Select Features gt Contact Directory Press the More soft key and then the Search soft key A U N me Using the dial pad enter the first few characters of the contacts s first or last name Directory Search A Ascii Last Name Search 1 A a Cancel Encoding 5 Press the Search soft key again You can dial any successful matches from the resulting information on the screen Using Your Corporate Directory If your system administrator sets up your corporate directory on your phone you may have read only access to portions of your organization s Corporate Directory You cannot update the contacts in your organization s Corporate Directory Your system administrator determines which contacts you can see Searching the Corporate Directory To search for a contact in the corporate direc
43. ctive call is placed on hold Cancel URL Blind 2 Doone of the following Enter the number to which you want to transfer the call See Placing Calls on page 10 3 As soon as you hear the ring back sound or after the party answers and you speak to the party press the Trnsfer soft key K Wed Jul 30 1023 AM 0 Adam Kirk 2811 Cancel Trnsfer Split You can talk privately to the party to which you are transferring the call before the transfer is completed If you are using a handset the transfer can be completed by putting the handset on the cradle You can cancel the transfer before the call connects by pressing the Cancel soft key 25 Polycom SoundPoint IP 450 User Guide Performing a Blind Transfer To perform a blind transfer 1 During a call press the Trnsfer soft key 2 Press the Blind soft key l Wed Jul 30 1023 AM Blind transfer to 3165 lt 4 Cancel URL 3 Doone of the following steps Enter the number to which you want to transfer the call See Placing Calls on page 10 At this point the call is connected to the number to which you are transferring them Forwarding Calls 26 You can configure your phone so that all incoming calls are forwarded to another party see Using Static Forwarding You can also forward calls while your phone rings see Using Dynamic Forwarding You can forward all incoming calls to another party while Do Not Disturb is enable
44. d on your phone For more information contact your system administrator Call Forwarding is not available on shared lines This feature is local to the phone and may be overridden by call server settings For more information contact your system administrator Using the Basic Features of Your Phone Using Static Forwarding To forward all incoming calls to another party 1 From the home screen press the Forward soft key Forwarding Type Select 1 Always Disabled 2 No Answer Disabled 3 Busy Disabled 2 If multiple lines are configured on your phone select the line to forward from the list using the arrow keys 3 Scroll to select the forwarding type you want to change and then press the Select soft key The options are Always To forward all incoming calls No Answer To forward unanswered incoming calls Busy To forward calls that arrive when you are already in a call 4 Depending on your selection a Ifyou selected Always enter a number to forward all future incoming calls to Call Forward Always 1 Ascii Contact Enable Back 1 A a b If you selected No Answer enter a number to forward all unanswered incoming calls to and how many rings to wait before forwarding one ring is approximately six seconds A value of 2 is recommended Call Forward No Answer 1 Ascii Contact Forward After Rings 2 Enable Back 1 A a 27 Polycom SoundPoint IP 450 User Gu
45. d the basis for your eligibility for the upgrade You may use the resulting upgraded Software Product only in accordance with the terms of this Agreement If the Software Product is an upgrade of a component of package of software programs that you licensed as a single product the Software Product may be used and transferred only as part of that single Software Product package and may not be separated for use on more than one Product 6 WARRANTY AND WARRANTY EXCLUSIONS 6 1 Limited Warranty Polycom warrants that a the Software Product will perform substantially in accordance with the accompanying documentation for a period of ninety 90 from the date of receipt by you and b any Support Services provided by Polycom shall be substantially as described in applicable written materials provided to you by Polycom and Polycom support engineers will make commercially reasonable efforts to solve any problem issues Polycom does not warrant that your use of the Software Product will be uninterrupted or error free or that all defects in the Software Product will be corrected Polycom s sole obligation under this express warranty shall be at Polycom s option and expense to refund the purchase price paid by you for any defective software product which is returned to Polycom with a copy of your receipt or to replace any defective media with software which substantially conforms to applicable Polycom published specifications Any replacement Software P
46. dd a contact to the local contact directory manually Press Select Features gt Contact Directory Press the More soft key Press the Add soft key A U N m 33 Polycom SoundPoint IP 450 User Guide Enter first and or last name of the contact from the keypad Use the 1 A a soft key to select between numeric and upper lower case alphanumeric modes Use the Encoding soft key to access special characters in other languages Add To Directory A Ascii Last Name Contact Cancel Encoding Enter a contact number This is a required field and it must be unique not already in the directory Optional Change the Speed Dial Index It is automatically assigned to the next available index value You may instead enter any unused speed dial number from 1 to 9999 For more information see Managing Speed Dials on page 40 Optional Change the Ring Type and Divert Contact These fields may be left blank For more information on setting the Ring Type field see Distinguishing Calls on page 30 For more information on diverting contacts see Diverting Calls on page a1 Edit Contact Speed Dial Index 3 Label EEE gt Ring Type Save Cancel Play Optional Change the Auto Reject Auto Divert Watch Buddy and Block Buddy Scroll to switch between Enabled and Disabled settings For more information on setting the Auto Reject field see Rejecting Calls on page 30 For more information on sett
47. de Group Paging Mode 66 To allow or disallow PTT broadcasts to play during an active call 1 Press then select Settings gt Basic gt Preferences gt Paging PTT Configuration gt PTT Push to Talk 2 From the PTT Channel Configuration screen use the down arrow key to locate Accept While Busy then press the Select soft key 3 From the Accept While Busy screen use the left or right arrow key to select Enabled or Disabled then press the Ok soft key The default setting is Disabled When enabled your phone will accept and play broadcasts while you re in an active call When disabled your phone won t play broadcasts while you re in a call but will hold them instead Your phone may be enabled to operate in a broadcast mode called Group Paging mode In this mode you broadcast one way announcements to a specified group of phones called a Paging Group In Group Paging mode users must subscribe to Paging Groups to send and receive pages Sending and Receiving Pages To send and receive pages you need to subscribe to certain Paging Groups By default you re subscribed to Paging Groups 1 24 and 25 This means that e You can send pages to Paging Groups 1 24 and 25 e You ll receive pages sent to Paging Groups 1 24 and 25 Sending Pages By default when you send a group page it s automatically sent to Paging Group 1 This is your default paging group You can change your default paging group to any group yo
48. dies soft key 2 Doone of the following Ifthe buddy list is empty press the Add key Ifthe buddy list is not empty press the More soft key and then the Add soft key 3 Enter the desired contact name and press the Submit soft key You can also delete a contact from your buddy list To place a call to a buddy see the next section Calling Your Buddies or the Microsoft Lync documentation Calling Your Buddies To place a call from your buddy list 1 Doone of the following a Press and select Features gt Presence gt Buddy Status b Select the Buddies soft key 2 Scroll to desired buddy in the list 3 Press the Dial soft key or lift the handset 59 Polycom SoundPoint IP 450 User Guide Broadcasting Messages Using Push to Talk and Group Paging Push to Talk Mode 60 The Group Paging and Push to Talk PTT features enable you to broadcast a message to as many people as have subscribed to a channel or have been placed in a group Your system administrator can set up both features on your phone Group Paging mode enables you to broadcast a one way announcement to people subscribed to a paging group The people receiving the announcement can t respond to the message PTT mode enables you to broadcast a message to people subscribed to a channel The people receiving the message can respond to the message by broadcasting a message over the same channel In this way PTT is a collaborative broadcast mode
49. e Time amp Date Directory Search Headset Clock Date Clock Time Clock Order Disable Headset Memory Hookswitch Mode Echo Cancellation Corporate Directory Audible Ringer LU View Persistency Screen Capture Audio Mode Paging PTT Configuration Backlight On Intensity Backlight Idle Intensity Maximum Intensity Group Paging PTT Push to Talk If enabled and license available If enabled Platform dependent 95 Polycom SpectraLink 8400 Series Wireless Telephone Deployment Guide Messages Applications Organization dependent 96 Safety Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California U S A and by the laws of the United States excluding their conflicts of laws principles The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability All rights reserved under International and Pan American Copyright Conventions No part of the contents of this manual may be copied reproduced or transmitted in any form or by any means or translated into another language or format in whole or part without written consent from Polyco
50. e 58 Updating Your Buddy List Update your buddy status list by updating the contacts in your contact directory To add or delete a contact from your buddy list 1 Press Mem 2 Select Features gt Contact Directory 3 Scroll to highlight the contact You can also use the key to page up and the key to page down 4 Press the Edit soft key 5 Scroll to the Watch Buddy field Using the Advanced Features of Your Phone 6 Scroll to select Enabled When Watch Buddy is enabled the contact is added to your buddy list When Watch Buddy is disabled the contact is removed from your buddy list The default for Watch Buddy is Disabled 7 Press the Save soft key Blocking and Unblocking Your Buddies Block a contact in your contact directory if you don t want the contact to view your status If you unblock a contact the contact can add you to their buddy status list and view your status To block or unblock a contact from your buddy list 1 Press Mem 2 Select Features gt Contact Directory 3 Scroll to highlight the contact You can also use the key to page up and the key to page down 4 Press the Edit soft key 5 Scroll down to the Block Buddy field 6 Scroll to select Enabled When Block Buddy is enabled the contact cannot watch your phone When Block Buddy is disabled the contact can watch your phone The default for Block Buddy is Disabled 7 Press the Save soft key Integrating With Microsoft Live Comm
51. e enabled to operate in a broadcast mode called Push to Talk PTT In PTT mode you broadcast messages on a specific channel In order to send and receive PTT broadcasts on certain channels you have to subscribe to those channels PTT broadcasts are collaborative you can transmit messages and listen to replies Using the Advanced Features of Your Phone Sending and Receiving PTT Broadcasts To send and receive PTT broadcasts you need to subscribe to certain channels By default you re subscribed to Channels 1 24 the Priority channel and 25 the Emergency channel This means that You can send PTT broadcasts on Channels 1 24 and 25 e You ll receive PTT broadcasts sent on Channels 1 24 and 25 When you end a PTT broadcast the channel remains open and enters a waiting period This waiting period gives people who received the broadcast a chance to respond If no one responds within the waiting period the channel closes Sending PTT Broadcasts If you send a PTT broadcast without specifying a channel it s automatically transmitted on the default channel Channel 1 is the default channel that all broadcasts transmit on if no channel is specified for a broadcast You can change your default channel to any channel you want see Updating the Default Channel on page 64 If you change your default channel you ll become subscribed to that channel automatically To subscribe to a channel see Updating Channel Subscriptions o
52. ed with the following software Rev 5891 Equipped with this software batch the IP telephone is known to comply with PTC220 speech signal delay requirements Failure to equip the telephone with this version of software when connected to a Telecom New Zealand network breaks the conditions of this Telepermit Australia WARNING ALL SOUNDPOINT IP PHONES With respect to section 5 4 3 11 of the Australian Communications Authority as Telecommunications Technical Standard AS ACIF S004 2006 You should be aware that under certain operating conditions the handset earpiece may retain small metallic objects If this occurs these objects should be removed before using the handset 7 101 User Guide for the SoundPoint IP 450 Desktop Phone 7 102 End User License Agreement for Polycom Software This End User License Agreement Agreement is a legal agreement between you either an individual or a single entity and Polycom B V for the Polycom Software Product licensed by Polycom B V in Europe the Middle East Africa and Asia Pacific or Polycom Inc for the Polycom Software Product licensed by Polycom Inc in the rest of the world collectively Polycom The Software Product includes the computer software included herewith and may include associated media printed materials and online or electronic documentation Software Product By clicking I agree or by installing copying or otherwise using the Software P
53. ees 33 Editing Contact 0 0 k NAK AKA GIN NE ohana eee ee 35 Deleting Contacts na cal KA A AN SE KARAN E Ce oe ele de hens 36 Placing Calls to Contacts WWW KK KK KK KK KK KK KK KK KK KK KK 36 Searching for Contacts WW KK KK KK KK KK KK KK KK KK KK KK KK KK KK 37 Using Your Corporate Directory W kk kk kK KK KK KK KK KK KK 37 Searching the Corporate Directory 0 0 KK KK KK 37 Adding Contacts From the Corporate Directory 39 Placing Calls From the Corporate Directory 06 39 Managing Speed Dials WWW KA KK KK KK KK KK KK KK KK KK KK KK KK KK KK KH 40 Using Voice Mail se essi basan K 2 Maes Sed yane KV EW ae d na An 42 Using Multiple and Shared Lines KK KK KK KK KK KK KK 42 Supporting Multiple Lines 0 cee KK KK KK eee 42 Supporting Multiple Line Keys Per Line 0 43 Supporting Multiple Call Appearances 0000000 43 Supporting Shared Lines 0 0 KK KK KK KK KK KK KK 45 Locking and Unlocking the Phone 0 ccc eee KK 45 About Your User Password 0 KK KK KK KK KK KK KK KK eee 46 Locking and Unlocking Your Phone 0 e eee k gt 46 Calling and Answering from a Locked Phone 5 48 Contents Logging Into Phones 545 52y oe kweta aa W biya dened 22a A 2 QAR Anay 49 Logging In and Out of a Phone Kh KK KK KK KK KK KK 49 Placing Call
54. efective product or part deliver to Customer an equivalent product or part to replace the defective item or if neither of the two foregoing options are reasonably available Polycom may on its sole discretion refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of Polycom Replacement products or parts may be new or reconditioned Polycom is expected to warrant any replaced or repaired product or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever is longer Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the package Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom The repaired or replaced item will be shipped to Customer at Polycom s expense not later than thirty 30 days after Polycom receives the defective product and Polycom will retain risk of loss or damage until the item is delivered to Customer The product software comes with 90 day software warranty providing for software updates minor releases bug fixes To continue to receive support purchasing a maintenance contract is the most economical solution Exclusions Polycom will not be liable under this limited warranty if its testing and examination discl
55. en changes in response 87 Polycom SoundPoint IP 450 User Guide Symptom Problem Corrective Action The phone does not ring cont You turned off the ringer Do one of the following e During an incoming call lift the handset press the Speakerphone key or press the Headset key to obtain a dial tone Press the ringing Line Key or the Answer soft key to answer the call The Service Unavailable displays on the screen The user pressed the New Call soft key dialed a number with the handset on hook or attempted to make a call from the contact directory when the phone was not registered or all available lines are in use Check with your system administrator to see when your phone will be registered The line icon shows an unregistered line icon The phone line is unregistered Contact your system administrator 88 Displays Troubleshooting Your Phone Symptom Problem Corrective Action There is no display The display is incorrect The display has bad contrast Power is not correctly applied to the SoundPoint IP 450 phone The contrast needs adjustment Do one of the following Check that the screen is illuminated Make sure the LAN cable is inserted properly at the back of the phone try unplugging and re inserting the cable If using Power over Ethernet PoE have your system administrator check that the switch is supplyin
56. ers using this technology for calls to or from the PSTN refer to ITU E Model requirements in the design of their networks The overall aim is to minimise delay distortion and other transmission impairments particularly for those calls involving cellular and international networks which already suffer extensive delay The Use of Voice Compression through the PSTN 3 Because of the extensive delay already experienced when calling cellular and international networks some of which is already caused by their use of voice compression technologies Telecom Access Standards will only approve G711 voice technology for use on the PSTN G711 is an Instantaneous Speech encoding Technique whereas G729 and all its variants are considered Near Instantaneous introducing additional delay into the speech signal Echo cancellation 4 Echo cancellers are not normally required in the Telecom PSTN because geographic delays are acceptable where CPE return loss is maintained within Telepermit limits However those private networks making use of Voice over IP technology are required to provide echo cancellation for all voice calls The combined effect of audio VoIP conversion delay and IP routing delay can cause the echo cancellation time of 64 mS to be required Modification of this Polycom SoundPoint IP450 VoIP Telephone for the New Zealand network 5 All samples of Polycom SoundPoint IP450 VoIP Telephones connected to the Telecom network shall be equipp
57. esemble the following figure Fri Oct3 8 29 AM New Call Forward MyStat Buddies Incoming calls to this line will be distributed evenly among the available Line Keys Similarly outgoing calls will be distributed The SoundPoint IP 450 combines the call appearances for multiple line keys into a single call list The line key that a call belongs to is indicated by the reverse colored icon Supporting Multiple Call Appearances When multiple call appearances is set up you can see information for more than one call at one time For example if you have an active call you can see information for an incoming call as well 43 Polycom SoundPoint IP 450 User Guide For example the following figure shows an active call with Tom Davis on line 3163 From Tom Davis 2345 The following figure shows an incoming call from Adam Kirk on the same line From Tom Davis 2345 From Adam Kirk 3164 i Hold End Call Trnsfer Confrnc To answer an incoming call when configured for multiple call appearances gt gt Do one of the following a Pae Press or the Hold soft key to place the original call on hold Press to access the new call Answer the incoming call This original call is placed on hold and the incoming call becomes the active call 5 new missed calls Hold Tom Davis 3161 5 13 Answer Reject Forward New Call Your phone can display two call appearances at
58. essary to make it enforceable 10 3 Contact If you have any questions concerning this Agreement or if you desire to contact Polycom for any reason please contact the Polycom office serving your country 10 4 U S Government Restricted Rights The software and documentation provided by Polycom pursuant to this Agreement are Commercial Items as the term is defined at 48 C F R 2 101 consisting of Commercial Computer Software and Commercial Computer Software Documentation as such terms are used in 48 C F R 12 212 or 48 C F R 227 7202 as applicable Consistent with 48 C F R 12 212 or 48 C F R 227 7202 1 through 227 7202 4 as applicable the Commercial Computer Software and Commercial Computer Software Documentation are licensed to United States Government end users 1 only as Commercial Items and 2 with only those rights as are granted to all other users pursuant to the terms of this Agreement www polycom com Corporate Headquarters 4750 Willow Road Pleasanton CA 94588 USA Phone 925 924 6000 Israel Office 94 Derech Em Hamoshavot P O B 3654 Petach Tikva 49130 Israel Phone 972 3 925 1444 Fax 972 3 921 1571 Netherlands Office Tarnspolis Park Siriusdreef 41 2132 Wt Hoofddorp Netherlands Phone 31 0 230 2600
59. et speakerphone or headset You can dial the number first and then choose the method you will use to speak to the other party You can also search the call lists the local contact directory or the corporate directory and dial from the search results page For more information see Using Call Lists on page 32 and Using Your Contact Directory on page 33 You can place a call from your buddy list or privacy list if enabled For more information on buddy and privacy lists see Calling Your Buddies on page 59 During a call you can alternate between Speakerphone Hands Free Headset or Handset modes by pressing the gt or Q keys or picking up the handset The name of the called party is displayed in the active window on the call screen If it is too long to fit on the screen you can press Q and gt to scroll horizontally to view the full name The call duration of active calls is also visible on the call screen In the figure below the call to Don Blue has currently lasted 19 seconds Hold End Call Trnsfer Confrnc Using the Basic Features of Your Phone To place a call using the handset gt gt Do the following steps in any order Pick up the handset Dial the number using the dial pad Enter number End Call URL phone press the Menu key and then select Status gt Platform gt Phone The IP address is listed together with other phone information The maximum URL or IP address length is
60. ettings For more information contact your system administrator To enable Do Not Disturb gt gt Press then select Features gt Do Not Disturb A flashing icon and text on the screen indicate that Do Not Disturb is enabled X Do Not Disturb New Call Forward Calls received while Do Not Disturb is enabled are logged in the Missed Calls list unless configured to be forwarded to another party by your system administrator To disable Do Not Disturb gt gt Press then select Features gt Do Not Disturb Multiple Lines and Do Not Disturb If multiple lines are configured on your phone Do Not Disturb can be set on a line by line basis from the menu using the arrow keys For more information contact your system administrator When Do Not Disturb is enabled for a particular line a flashing X displays beside the line indicator Managing Incoming Calls You can distinguish incoming calls by setting distinctive rings for contacts in your contact directory sending particular calls directly to your voice mail or transferring particular calls to another party 29 Polycom SoundPoint IP 450 User Guide Distinguishing Calls You can customize your phone so that you can distinguish different parties by ring type This feature is local to the phone and may be overridden by your organization s settings For more information contact your system administrator To set a distinctive ring type fo
61. g Message Waiting Indicator LED on the front of the phone and a visual notification on the screen If your phone has multiple lines an individual line indicator icon indicates voice mail messages on that line A stutter dial tone in place of normal dial tone indicates that one or more voice messages are waiting at the message center To listen to voice messages 1 Press Messages If multiple lines are configured on your phone select the line to retrieve messages from 2 Follow voice or visual prompts on the screen to retrieve your messages Using Multiple and Shared Lines Your system administrator can customize your phone so that you have more than one Line Key or that your one line appears on two Line Keys Your phone can also share a line with another phone Supporting Multiple Lines 42 Your SoundPoint IP 450 phone can support up to 3 lines Typically the top most Line Key is reserved for the principal directory number DN of the phone Using the Basic Features of Your Phone Depending on how your phone is configured the display could resemble one of the following figures Thu Jul 22 313 PM BROS New Call Forward Thu Jul 22 3 08 PM New Call Forward Supporting Multiple Line Keys Per Line Each line on the phone can be configured to have more than one Line Key associated with it This enhances call visualization and simplifies call handling If this is the case the display could r
62. g power to the phone Use the screen capture feature Contact your system administrator to determine if it is enabled Do one of the following Refer to Changing the Backlight Brightness on page 74 Reboot the phone to obtain a default level of contrast Use the screen capture feature Contact your system administrator to determine if it is enabled Outbound or inbound calling is unsuccessful Do one of the following Place a call to the phone under investigation Check that the screen indicates incoming call information Lift the handset Ensure the dial tone is present and place a call to another extension or number Check that the screen changes in response Use the screen capture feature Contact your system administrator to determine if it is enabled The display flickers A certain type of older fluorescent lighting causes the display to appear to flicker Do one of the following Move the Polycom SoundPoint IP 450 User Guide 450 SIP phone away from the lights Replace the lights in your work environment Use the screen capture feature Contact your system administrator to determine if it is enabled 89 Polycom SoundPoint IP 450 User Guide Audio Symptom Problem Corrective Action There is no audio on the headset The connections are not correct Do one of the following Ensure the headset is plugged into the jack marked Headset at the rear of the p
63. he Software Product not expressly granted to you in this Agreement 3 SUPPORT SERVICES Polycom may provide you with support services related to the Software Product Support Services Use of Support Services is governed by the Polycom policies and programs described in the Polycom provided materials Any supplemental software code provided to you as part of the Support Services is considered part of the Software Product and is subject to the terms and conditions of this Agreement With respect to technical information you provide to Polycom as part of the Support Services Polycom may use such information for its business purposes including for product support and development Polycom will not utilize such technical information in a form that personally identifies you 4 TERMINATION Without prejudice to any other rights Polycom may terminate this Agreement if you fail to comply with any of the terms and conditions of this Agreement In such event you must destroy all copies of the Software Product and all of its component parts You may terminate this Agreement at any time by destroying the Software Product and all of its component parts 5 UPGRADES If the Software Product is labeled as an upgrade you must be properly licensed to use the software identified by Polycom as being eligible for the upgrade in order to use the Software Product A Software Product labeled as an upgrade replaces and or supplements the software that forme
64. he selected ring type Line key or the Answer soft key to answer the call If your handset is off hook the call is routed to the handset If your handset is on hook the call is routed to the speaker If you configure your SoundPoint IP 450 phone with a silent ring press the flashing 77 Polycom SoundPoint IP 450 User Guide Changing the Audible Ringer The SoundPoint IP 450 phone can play the audible ringer of an incoming call through any of its alerting destinations the speaker the handset the headset if enabled or the active destination The speaker by default e The handset if it is off hook and the phone is idle The headset if it is connected and Headset Memory Mode is enabled refer to Changing the Ring Type on page 77 4 If the Active destination is selected the audible ringer is played through To change the audible ringer 1 Press Mew 2 Select Settings gt Basic gt Preferences gt Audible Ringer 3 Scroll to select the desired ring destination Choose Speaker Handset Headset or Active as the alerting destination for the audible ringer Audible Ringer 1 4 Speaker 2 O Handset 3 O Headset Select 4 Press the Select soft key to change to the selected audible ringer Changing the Language The SoundPoint IP 450 phone supports many languages To change the language 1 Press Mem 2 Select Settings gt Basic gt Preferences gt Language 78 Customizing Your P
65. highlights information that you need to A know to keep the phone running correctly Caution This alert warns you of instances where an A instruction or procedure if not followed exactly could result in significant problems with your phone These typographic conventions are used in this guide Bold This convention highlights interface items like menus soft keys filenames and directories Italics This convention is used for documents that are available from the Polycom Support Web site Blue This convention is used for URLs Fixed width font This convention is used for code fragments and parameter names Introduction These writing conventions are used in this guide lt installed dir gt This convention indicates that you must enter information specific to your installation For example when lt installed dir gt appears enter the path to your installation directory gt This convention indicates that you must select an item from a menu For example Settings gt Basic gt Preferences Recommended References You can find all referenced Technical Notifications on the Polycom Support Web site at http support polycom com PolycomService support us support voice soundpoint_ip VoIP_Technical_Bulletins_pub html You can find all Polycom phone documentation on the Polycom Support Web site at http support polycom com PolycomService support us suppor
66. hone Ensure the headset amplifier if present is turned on and or the volume is correctly adjusted If the amplifier uses batteries check that they are fully charged You are using a headset and the people you call hear echo There may be an issue with the echo cancellation feature of your headset Do the following Press the Menu key then select Settings gt Basic gt Preferences gt Headset gt Echo Cancellation Using the arrow keys select Enabled and then press the Select soft key Contact your system administrator Productivity Suite Symptom Problem Corrective Action You are trying to access one of the following features but it is not available on your phone e Corporate Directory e Recording and Playback of Audio Calls e Managing Conferences The license is not installed on your phone or it has expired Do the following Press the Menu key then select Status gt Licenses Using the arrow keys verify that the features that you want to use has a valid license Contact your system administrator Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware From the diagnostics menu you can test your phone s microphones speaker handset third party headset if present keypad mappings and LCD display See your system administrator for instructions on how to perform the
67. hone 3 Scroll to highlight the language you want Language 1 4 English Internal 2 0 P zh cn 3 0 Dansk da dk Select 4 Press the Select soft key Text that appears on the screen will change to the language of your choice Changing the Background Picture You can change the picture or design that appears on the screen A default background displays when the phone starts up shown below For more information on selections contact your system administrator Thu Jul 22 3 08 PM New Call Forward Updating the background picture is an optional feature and may not be supported on your particular system To change the graphic background 1 Press Mem 2 Select Settings gt Basic gt Preferences gt Backgrounds Select Background to actually select the background If your system administrator has configured the phone s idle browser and you want to view the background and not the idle browser you can turn off the idle browser by doing the following e Select Background gt Prioritize Background e Select Enable and press the Select soft key 4 Under certain circumstances you may need make an additional menu selection 79 Polycom SoundPoint IP 450 User Guide 3 Scroll to highlight the background you want Background 3 0 Light Gray 4 O Leaf256x116 jpg Back Select 4 Press the Select soft key One of the background selections is shown below Tue Jul27 129PM
68. ide c Ifyou selected Busy enter a number to forward all future incoming calls to when you are already in another call Call Forward Busy 1 Ascii Contact Enable Back 1 A a You can also enter the SIP URL or IP address For more information on using a SIP URL or IP address see Placing Calls on page 10 5 Select the Enable soft key to confirm call forwarding A moving arrow displays on the line label to confirm call forwarding is enabled To disable call forwarding 1 From the home screen press the Forward soft key 2 If multiple lines are configured on your phone select the line to forward from the list using the arrow keys 3 Scroll to select the forwarding type you want to change and then press the Select soft key 4 Press the Disable soft key When the home screen return the regular icon displays as the line indicator Using Dynamic Forwarding 28 To forward an incoming call to another party 1 When the phone rings press the Forward soft key 2 Enter a number to forward the incoming call to 3 Press the Enable soft key The incoming call is forwarded to the other party If call forwarding is disabled all future calls will not be forwarded and forwarding will remain disabled Using the Basic Features of Your Phone Enabling Do Not Disturb To prevent the phone ringing from incoming calls you can select Do Not Disturb This feature is local to the phone and may be overridden by call server s
69. ility List Introducing Phone Components The following figure shows the phone s primary hardware features Item Description 1 Message Waiting Indicator Alert for voice and text instant messages 2 Line Indicators Individual multi color LEDs display the dynamic call state and remote user status busy lamp field BLF and presence The mapping is Solid green Indicating an active call is in progress Fast flashing green Indicating that there is an incoming ringing call e Flashing green Indicating that the call is held by the other party e Flashing red lIndicating that the call is on hold Solid red tndicating that the line is busy remotely shared lines Getting Started with Your Phone Item Description 3 Line Speed Dial Key Use these keys to activate up to three lines or speed dials that can be assigned to your lt gt phone 4 Arrow Keys Scroll through displayed information or options Select a field of displayed data 5 Speakerphone Allows for handsfree communication during calls 6 Feature Keys Access important features using these keys Access local and global features Access and manage text and voice messages Messages Dials most recently dialed party 7 Microphone Mute Mutes audio transmission locally during calls and conferences 2 8 Handsfree Microphone Picks up audio during
70. ing the Basic Features of Your Phone Your Polycom SoundPoint IP 450 phone is designed to be used like a regular phone on a public switched telephone network PSTN You call place a call transfer a call to someone else or conduct a conference call At any time at most one active call may be in progress on your phone The active call is the one that has audio associated with it There may be multiple other calls on hold in an Incoming call or Ringing state This chapter shows you how to use the basic features on your SoundPoint IP 450 phone The topics include e Placing Calls e Answering Calls e Ending Calls e Using a Headset e Redialing Numbers e Placing Calls on Hold e Transferring Calls Hosting Conference Calls e Forwarding Calls e Enabling Do Not Disturb e Managing Incoming Calls Using Call Lists e Using Your Contact Directory e Using Your Corporate Directory e Managing Speed Dials e Using Voice Mail e Using Multiple and Shared Lines Polycom SoundPoint IP 450 User Guide Placing Calls e Locking and Unlocking the Phone e Logging Into Phones To read about the phone s advanced features see Using the Advanced Features of Your Phone on page 53 To customize your phone see Customizing Your Phone on page 73 If you require additional information or assistance with your new phone contact your system administrator You can place a call using your SoundPoint IP 450 phone over the hands
71. ing the Watch Buddy and Block Buddy fields see Managing Buddies on page 56 10 Press the Save soft key 34 Editing Contacts Using the Basic Features of Your Phone Adding Contacts From Call Lists To add a contact to the local contact directory from a call list 1 Doone of the following Press Mem Select Features gt Call Lists gt Missed Calls Received Calls or Placed Calls as desired Press Q gt OT to access the desired call list 2 Scroll to highlight the contact You can also use the key to Page Up and the key to Page Down 3 Press the More soft key and then the Save soft key to save the contact in the phone s directory Placed Calls 1 Adam Kirk 2065 Clear Save Info More To edit a contact in the local contact directory 1 Press Men 2 Select Features gt Contact Directory 3 Scroll to highlight the contact You can also use the key to page up and the key to page down 4 Press the Edit soft key 35 Polycom SoundPoint IP 450 User Guide 5 Edit the contact information Edit Contact A Ascii Last Name Blue Contact 1144 Save 1 A a Cancel More 6 Press the Save soft key You can quickly edit a contact associated with a speed dial key by pressing and holding the contact s speed dial key and then performing steps 5 to 7 Deleting Contacts To delete a contact from the local contact directory 1 Press Mem J 2 Select Features gt Conta
72. istance with your new phone contact your system administrator Using Text Messaging You can send and receive text messages using your phone Text messaging is supported in real time Your phone indicates text messages by a flashing Message Waiting Indicator LED on the front of the phone and optionally a visual notification on the screen The text messaging feature is an optional feature and may not be supported on your particular system If it is supported screen options may vary with your application Text messaging may be accessible with a single key press For more information contact your system administrator 53 Polycom SoundPoint IP 450 User Guide To read text messages 1 Doone of the following steps Press Messages Select Instant Messages Press Mew Select Features gt Messages gt Instant Messages Press the InstMsg soft key 2 If multiple lines are configured on your phone scroll to select the line to retrieve messages from The first message received displays last 3 Optional Do one of the following Press the Next or Prev soft keys to cycle through messages in order Press the More soft key to access the Delete Reply and New soft keys To send a text message 1 Doone of the following Press Messages Select Instant Messages Press Select Features gt Messages gt Instant Messages Screen options may vary with your application Text messagi
73. ith Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interferences received including interference that may cause undesired operation Class B Digital Device or Peripheral Note This equipment is tested and complies with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experience radio TV technician for help Modifications In accordance with Part 15 of the FCC Rules the user is cautioned that any changes or modifications
74. le for a certain number of seconds as defined by the backlight timeout You can set a high medium or low level e Maximum Intensity the entire backlight intensity scale For example if you decrease the Maximum Intensity the Low Medium and High values for the Backlight On Intensity and the Backlight Idle Intensity will decrease proportionally If you do not press any keys on the phone after 20 seconds of the backlight turning on the default backlight timeout the backlight changes to the Backlight Idle Intensity If one of the following phone events is taking place the backlight changes to medium e A call is in progress e A call is on hold e There is an incoming call ringing There is an outgoing call ringing back e Any menu shows on the display To modify the backlight intensity 1 Press Mem 2 Select Settings gt Basic gt Backlight Intensity Backlight Intensity 1 Backlight On Intensity 2 Backlight Idle Intensity 3 Maximum Intensity Back Select 3 Select Backlight On Intensity Backlight On Intensity 2 O Medium 3 0 Low Back Select 75 Polycom SoundPoint IP 450 User Guide 10 11 Scroll to select high medium low or off and then press the Select soft key The default level is High Press the Save soft key to accept your changes Select Backlight Idle Intensity Backlight Idle Intensity 2 0 Medium 3 4 Low Back Select Scroll to se
75. lect high medium low or off and then press the Select soft key The default level is Low Press the Save soft key to accept your changes Select Maximum Intensity Maximum Intensity HERR III LLL Down Up Cancel Ok Press the Up or Down soft keys to increase or decrease the maximum backlight intensity The other backlight intensities are shown relative to this value Press the Ok soft key Changing the Backlight Timeout You can change the length of time your phone is idle before the backlight changes to the Backlight Idle Intensity To change the backlight timeout 1 76 Press l Customizing Your Phone 2 Select Settings gt Basic gt Backlight Timeout Backlight Timeout seconds Back Select 3 From the Backlight Timeout screen scroll to the timeout you want then press the Select soft key The default timeout is 40 seconds Changing the Ring Type You can select different ring types to distinguish different lines or phones from each other To change the incoming ring type 1 Press Mem 2 Select Settings gt Basic gt Ring Type 3 If multiple lines are configured on your phone first select the line to change from the list using the arrow keys 4 Scroll to select the desired ring type To hear the selected ring type press the Play soft key Ring Type 1 0 Silent Ring 2 4 Low Trill 3 O Low Double Trill Play Back Select 5 Press the Select soft key to change to t
76. m Inc Do not remove or allow anybody else to remove any product identification copyright or other notices Limitations of Liability LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE User Guide for the SoundPoint IP 450 Desktop Phone Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY Polycom warrants to the end user Customer that this product is expected to be free from defects in workmanship and materials under normal use and service for one year from the date of purchase from Polycom or its authorized reseller Polycom s sole obligation under this express warranty is at Polycom s option and expense to repair the d
77. m administrator will configure the phone parameters beforehand so that after you set up your phone it will be registered and ready to use If your phone is not part of a large deployment it may not be registered after you set it up Before you use your phone you or your system administrator will have to register it For detailed information on how to register your phone after you install it refer to Quick Tip 44011 Registering Standalone Polycom Phones at http www polycom com usa en support voice soundpoint_ip VoIP_T echnical_Bulletins_pub html Troubleshooting Phone Issues If your phone is unable to operate or perform certain tasks a warning icon will display Tue Jul 12 10 47AM A New Call Press the Menu Key then select Status gt Diagnostics gt Warnings You can press the Details soft key to obtain detailed information about the phone issue Press the ClrIcon soft key to remove the Warnings icon If you clear the icon you can still access the warnings from the list See Troubleshooting Your Phone on page 83 Polycom SoundPoint IP 450 User Guide Using the Polycom Web Configuration Utility This user guide explains how to update phone settings from your phone using your phone s menu system If you want you can update these settings remotely with the Polycom Web Configuration Utility The phone s Web Configuration Utility enables you to view and configure phone behavior from a computer using any comp
78. n page 65 To send a PTT broadcast 1 Press the Talk soft key to select a channel to broadcast on Wed Jul13 12 23 PM New Call Forward To automatically send a PTT broadcast on the default channel press and hold the Talk soft key and then go to step 4 61 Polycom SoundPoint IP 450 User Guide 62 2 From the PTT Channels List screen select the channel to send the broadcast on as shown next PTT Channels List 1 Default Channel 1 2 Recent Channel 1 3 Emergency 25 The list displays the default channel the most recent channel you sent a broadcast on and other channels you can broadcast on In the above example the default channel is 1 the recent channel is 1 and the Emergency channel is 25 3 To start the broadcast press and hold the Talk soft key You need to press the Talk soft key throughout the entire broadcast You ll hear a transmitting beep and then the phone displays the channel you are using To Teachers Channel 18 as shown next Wed Jul 13 12 33 PM 4 Start talking If you release the Talk soft key while you re sending the broadcast the broadcast temporarily stops and enters a 10 second Waiting period During this period the channel remains open to give people a chance to reply At any time during the waiting period you can resume your broadcast by pressing and holding the Talk soft key If no one broadcasts during the waiting period the cha
79. ng may be accessible G with a single key press Contact your system administrator about this option 2 If multiple lines are configured on your phone scroll to select the line to retrieve messages from 3 Press the New soft key 4 Enter the number Use the 1 A a soft key to alternate between numeric and upper lower case alphanumeric modes 54 Using the Advanced Features of Your Phone URL or IP address refer to the instructions for using the handset in Placing Calls on page 10 G You can also enter the SIP URL or IP address For more information on using a SIP 5 Press the Ok soft key 6 Doone of the following Tochoose from various pre scripted short messages press the Select soft key To compose a custom message press the Edit soft key Use dial pad keys to cycle through the character set Use keys 1 0 and to select special characters 7 Press the Send soft key Using Buddy Lists A buddy list is a list of users devices whose status or presence you can monitor Users update their presence setting for example Be right back Busy or Out to lunch and you can view their status in real time from your phone Your phone can watch the status of up to eight other phones or 48 buddies These other phones form your buddy list Your phone displays the status of your buddies in real time Your phone can be watched by up to eight other phones If your phone is configured to work with Mic
80. nge your user password so it is unique to your phone To change your user password 1 Press then select Settings gt Advanced 2 From the Password screen enter the administrator password and press the Enter soft key From the Advanced screen select Change User Password 4 From the Change User Password screen enter your password information and press the Enter key Locking and Unlocking Your Phone 46 You can choose how you want your phone to handle incoming calls when it is locked If you set up your phone to allow incoming calls when it is locked the default setting incoming calls will ring on your phone and you can answer Using the Basic Features of Your Phone them by entering your user password If you set up your phone to ignore incoming calls Do Not Disturb will be applied to all lines on your phone and your phone will not ring To Lock your Phone 1 Press then select Settings gt Basic gt Lock Phone 2 From the Lock Phone screen select how you want incoming calls handled when your phone is locked Allow ringing when locked Select this option if you want your phone to ring when you have an incoming call If you choose this option you can answer a call by entering your user password DNDwhen locked Select this option if you do not want your phone to ring You will not have the option to answer incoming calls All incoming calls will go to voice mail if enabled and display in your Mis
81. nnel closes and the broadcast ends 5 When you finish your broadcast do one of the following Release the Talk soft key The broadcast temporarily stops and enters a 10 second waiting period to allow others to reply or you to resume the broadcast If no one responds during a waiting period the channel closes and the broadcast ends Press the End PTT soft key The broadcast temporarily stops and enters a 10 second waiting period to allow others to reply If there are no replies the channel closes and the braodcast ends After you tap the End PTT soft key you can immediately initiate another broadcast on another channel even if the previous broadcast is still in its waiting period Using the Advanced Features of Your Phone Receiving PTT Broadcasts To receive a broadcast sent on a particular channel you need to be subscribed to that channel To subscribe to a channel see Updating Channel Subscriptions on page 65 How you receive a PTT broadcast depends on the broadcast priority whether you re in an active call or if you re allowed to receive broadcasts during active calls You ll receive broadcasts on the channels you re subscribed to as well as Channel 24 the Priority channel and Channel 25 the Emergency channel If you ve enabled Do Not Disturb on your phone you ll only receive Emergency broadcasts Non emergency broadcasts won t display or play on your phone When a broadcast ends your phone emits an end
82. nswer the incoming call a 2 Press 2 or the Hold soft key Anyone on another phone configured to use the same shared line may take the call by selecting the Line Key associated with the call on hold represented by a flashing red LED Ending Calls To end a call gt gt Do one of the following Ifyou are using the handset press the EndCall soft key or replace the handset Ifyou are using a headset press If your are using the speakerphone press gt Press the line key associated with the call if this behaviour has been configured by your system administrator Press the td _ gt of the active call if enabled by your system administrator Polycom SoundPoint IP 450 User Guide Using a Headset If you use a headset you can set up your phone so that all calls use your headset You can also use the hookswitch button on your headset to place answer and end calls If headsets are deployed in high static environments where users frequently disconnect and re connect the headset to the phone it is possible that the phone can be damaged by electrostatic discharge ESD You should take precautions to avoid excessive static buildup in your environment This can include humidity control and removal of synthetic materials near the phone location Antistatic spray applied to carpets in the workplace can reduce the level of static buildup Enabling Headset Memory Mode This feature is espe
83. ntact from seeing your presence The default for Access is Disabled 7 Press the Save soft key You can also delete a contact or dial a contact from your privacy list For more information on contacting buddies refer to Placing Calls on page 10 or the Microsoft Office Communicator and Windows Messenger documentation Integrating With Microsoft Lync Server 2010 58 Your system administrator can configure your phone to work with Microsoft Lync Server 2010 and communicate with others using Microsoft Lync From your phone you can invite join control and monitor integrated multipoint audio and video conferences Using the Advanced Features of Your Phone Any contacts added through your buddy status list will appear as a contact in Microsoft Lync Any contacts added as a contact in Microsoft Lync will appear in your buddy status list To view and change your presence see Updating Your Presence Settings on page 55 For more information on integrating with Microsoft Lync Server 2010 contact your system administrator Your login credentials will be set up by your system administrator so your phone is authorized to communicate with Microsoft Lync Server 2010 If you have any issues with your login credentials see Accessing Features with Your Login Credentials on page 70 Adding Buddies To add a contact to your buddy list 1 Doone of the following a Press and select Features gt Presence gt Buddy Status b Press the Bud
84. oduct However if the Software Product is marked Not for Resale or NFR you may not resell it or otherwise transfer it for value 2 6 Copyright All title and copyrights in and to the Software Product including but not limited to any images photographs animations video audio music text and applets incorporated into the Software Product the accompanying printed materials and any copies of the Software Product are owned by Polycom or its suppliers The Software Product is protected by copyright laws and international treaty provisions Title ownership rights and intellectual property rights in the Software Product shall remain In Polycom or its suppliers Title and related rights in the content accessed through the Software Product is the property of such content owner and may be protected by applicable law This Agreement gives you no rights in such content 2 7 Confidentiality The Software Product contains valuable proprietary information and trade secrets of Polycom and its suppliers and you shall protect the confidentiality of and avoid disclosure and unauthorized use of the Software Product 2 8 Dual Media Software You may receive the Software Product in more than one medium Regardless of the type or size of medium you receive you may use only one medium that is appropriate for your single Product You may not use or install the other medium on another Product 2 9 Reservation Polycom reserves all rights in t
85. on of the caller on the display If the caller s name is too long to fit on the screen it will automatically scroll horizontally across the display In the figure below Alexander Smithson Reid s full name will scroll across the display Tue Jul27 400PM When you are not in another call you can answer a call using the handset the speakerphone or the headset if enabled The steps for answering an incoming call when you are in another call are different if your phone is configured for A single Line Key per line Thu Jul22 313PM New Call Forward Using the Basic Features of Your Phone e Multiple Line Keys per line Thu Jul 22 3 08 PM New Call Forward If your phone is configured with multiple call appearances see Supporting Multiple Call Appearances on page 43 for instructions on how to answer a call You can ignore incoming calls by pressing the Reject soft key for private lines or the Silence soft key for shared lines or the Do Not Disturb key The Do Not Disturb mode stays active when the call ends and remains active until you press the Do Not Disturb key again You can forward incoming calls by pressing the Forward soft key For more information see Using Dynamic Forwarding on page 28 When your phone is configured with a silent ring press the ringing Line key or the Answer soft key to answer the call By default if your handset is off hook the call is routed to it If your handset is on h
86. one is configured for shared lines You may hear a call waiting tone the second Line Key indicator will fast flash green and an incoming call icon displays on the second Line Key Silence soft key and there is no Forward soft key To stop the incoming call from If your phone is configured for shared lines the Reject soft key is replaced by a ringing press the Silence soft key To answer an incoming call on a line configured for a single Line Key gt gt Do one of the following Press ae or the Hold soft key to place the original call on hold The incoming call is highlighted Press the Answer soft key to answer it Scroll down to access the new call Press the Answer soft key The original call is placed on hold You can forward incoming calls by pressing the Forward soft key For more 4 information see Using Dynamic Forwarding on page 28 Using the Basic Features of Your Phone To answer an incoming call on a line configured for multiple Line Keys gt gt Do one of the following Press c__ next the flashing green indicator The first call is placed on hold and the second call become the active call Press Hou or the Hold soft key to place the original call on hold Press the Answer soft key You can forward incoming calls by pressing the Forward soft key For more G information see Using Dynamic Forwarding on page 28 To answer an incoming call on a shared line 1 A
87. ook the call is routed to the speaker Answering When Not in Another Call Inall cases the active call will appear on the screen showing call duration and destination To answer a call using the handset gt gt Pick up the handset To answer a call using Hands Free Speakerphone mode If Handsfree mode disabled displays on the screen after you press the speakerphone key your system administrator has disabled the speakerphone on your phone gt gt Do one of the following Press i With the handset on hook press _ next to the flashing green status indicator Press the Answer soft key Polycom SoundPoint IP 450 User Guide To answer a call using the headset gt gt Press Q If Headset Memory Mode is activated press lt __ or the Answer soft key Answering When in Another Call If you have an active call and an incoming call arrives on the same line do one of the following If your phone is configured for a single Line Key per line You may hear a call waiting tone and you will see the second call appearance Caller information for the incoming call displays on the screen If your phone is configured for multiple Line Keys per line You may hear a call waiting tone the second Line Key indicator fast flashes green and an incoming call icon displays Caller information for the second Line Key displays on the bottom line of the screen If your ph
88. opyright 1998 1999 2000 Thai Open Source Software Center Ltd and Clark Cooper Copyright 1998 by the Massachusetts Institute of Technology Copyright 1998 2003 The OpenSSL Project Copyright 1995 1998 Eric Young eay cryptsoft com All rights reserved Copyright 1995 2002 Jean Loup Gailly and Mark Adler Copyright 1996 2004 Daniel Stenberg lt daniel haxx se gt Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE 2011 Polycom Inc All rights reserved Polycom Inc
89. ore restarting the phone and losing current status information 71 Polycom SoundPoint IP 450 User Guide 72 Contact your system administrator before attempting to restart your phone You may be able to restore normal operation without restarting the phone In addition your administrator may want to troubleshoot your phone before you restart it If you want to update your phone s configuration don t restart the phone See Updating Your Phone s Configuration on page 71 The call lists are automatically cleared when you restart the phone To restart the phone 1 Press 2 Select Settings gt Basic gt Restart Phone The Are you sure messages displays on the screen 3 If you still want to restart your phone press the Yes soft key The restart process begins The process ends when the idle screen appears Customizing Your Phone This chapter shows you how to customizing your Polycom SoundPoint IP 450 phone display by adjusting certain settings such as time and date display backlight intensity and language The topics include e Changing the Time and Date Display e Changing the Backlight e Changing the Ring Type e Changing the Audible Ringer e Changing the Language e Changing the Background Picture Changing the Soft Key Label Color e Muting the Microphone e Adjusting the Volume Changing the Time and Date Display The time and date appears on the screen of the SoundPoint IP 450 phone
90. ose that the alleged defect or malfunction in the product does not exist or results from Failure to follow Polycom s installation operation or maintenance instructions e Unauthorized product modification or alteration Unauthorized use of common carrier communication services accessed through the product Abuse misuse negligent acts or omissions of Customer and persons under Customer s control or e Acts of third parties acts of God accident fire lightening power surges or outages or other hazards Warranty Exclusive IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS Safety and Compliance Part 15 FCC Rules This device is compliant w
91. r a contact 1 Press Mem J 2 Select Features gt Contact Directory 3 Scroll to highlight the contact You can also use the key to page up and the key to page down 4 Press the Edit soft key and then scroll down to the Ring Type field Edit Contact Speed Dial Index 3 Label a gt Ring Type Save Cancel Play 5 Press the Left and Right arrows to select the Ring Type For more information refer to Changing the Ring Type on page 77 6 Optional To remove an existing value scroll to the blank entry 7 Press the Save soft key Rejecting Calls You can customize your phone so that incoming calls from a particular party are immediately sent to your voice mail 4 Calls on shared lines can only be silenced they cannot be rejected 30 Diverting Calls Using the Basic Features of Your Phone To send incoming calls from a contact directly to voice mail 1 Press Mem 2 Select Features gt Contact Directory 3 Scroll to highlight the contact You can also use the key to page up and the key to page down 4 Press the Edit soft key and then scroll down to the Auto Reject field Edit Contact Ring Type Divert Contact Auto Reject Welt 5 Scroll to select Enabled 6 Press the Save soft key You can customize your phone so that incoming calls from a particular contact are transferred directly to a third party To divert incoming calls from a particular contact 1 Press Mew
92. r login credentials you won t be able to access the feature on your phone When your phone has incorrect login credentials the message Login Credentials failed displays on the screen You must re submit your login credentials Using the Advanced Features of Your Phone To re submit or enter your login credentials 1 Press then select Settings gt Basic gt Login Credentials The Login Credentials Domain screen displays Login Credentials Domain User Password 2 Enter the domain user name and password then press the Submit soft key Updating Your Phone s Configuration Your phone can often accept a new configuration without requiring a restart To update the phone s configuration 1 Press 2 Select Settings gt Basic gt Update Configuration The Are you sure messages displays on the screen 3 If you still want to update the configuration press the Yes soft key The configuration is updated Your phone may restart depending on the configuration parameters that have changed 4 If the phone doesn t restart press to return to the home screen Restarting Your Phone In rare cases your system administrator may ask you to restart your phone to assist in troubleshooting It is sometimes possible to restore normal operation to a malfunctioning phone without restarting it Your system administrator may want to perform diagnostics on the phone before restarting it contact them bef
93. rized Call screen select the number you want to call and then press the Dial soft key The following screen shows an example of the Place an Authorized Call screen Place an Authorized Call 1 Emergency 911 2 Security 604 555 4875 3 IT Department 613 555 7926 Dial Cancel Place a call to an authorized number by using the handset headset or speakerphone For information on using the handset headset or speakerphone to place a call see Placing Calls on page 10 The call is placed To answer a call on a locked phone 1 While the phone rings press the Answer key 2 From the Answer the Call screen enter your password and then press the Enter soft key If you press the Cancel soft key instead the Answer the Call screen disappears and the incoming call window displays again For information on your user password including what to do if your forget it see About Your User Password on page 46 The call connects 48 Using the Basic Features of Your Phone Logging Into Phones If your system administrator has set up the User Login feature you can view your personal phone settings from any phone in the organization This means you can access your contact directory and speed dials as well as other phone settings even as you temporarily change work areas If you change any settings while you re logged in to a phone the settings are saved and displayed the next time you log in to a phone When yo
94. roduct you agree to be bound by the terms of this Agreement If you do not agree to the terms of this Agreement do not install or use the Software Product and return it to your place of purchase for a full refund The Software Product is protected by copyright laws and international copyright treaties as well as other intellectual property laws and treaties The Software Product is licensed not sold to you and its use is subject to the terms of this Agreement 1 GRANT OF LICENSE Subject to the terms of this Agreement Polycom grants to you a nonexclusive license to install and use the Software Product included with the Polycom product that incorporates or uses the Software Product the Product You may use the Software Product only in connection with the use of the Product You are not permitted to lease rent distribute or sublicense the Software Product or to use the Software Product in a time sharing arrangement or in any other unauthorized manner Further no license is granted to you in the human readable code of the Software Product source code Except as provided below this License Agreement does not grant you any rights to patents copyrights trade secrets trademarks or any other rights in respect to the Software Product 2 DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS 2 1 Limitations on Reverse Engineering Decompilation and Disassembly You may not reverse engineer decompile or disassemble the Software Product ex
95. roduct will be warranted for the remainder of the original warranty period or thirty 30 days whichever is longer 6 2 Warranties Exclusive If this Software Product does not operate as warranted above your sole remedy for breach of that warranty shall be repair replacement or refund of the purchase price paid at Polycom s option TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF All OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF THIS SOFTWARE PRODUCT POLYCOM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE SOFTWARE PRODUCT DOES NOT EXIST OR WAS CAUSED BY YOUR OR ANY THIRD PERSON S MISUSE NEGLECT IMPROPER INSTALLATION OR TESTING UNAUTHORIZED ATTEMPTS TO MODIFY THE PRODUCT OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE OR BY ACCIDENT FIRE LIGHTNING POWER CUTS OR OUTAGES OTHER HAZARDS OR ACTS OF GOD 7 LIMITATION OF LIABILITY TO THE MAXIMUM EXTENT PERMI
96. rosoft Live Communications Server 2005 the behavior of the presence setting and buddy lists is different For more information see Integrating With Microsoft Live Communications Server 2005 on page 57 If your phone is configured to work with Microsoft Lync Server 2010 the behavior of the presence setting and buddy lists is different For more information see Integrating With Microsoft Lync Server 2010 on page 58 Updating Your Presence Settings To view and change your presence settings 1 Doone of the following Press Mem Select Features gt Presence gt My Status 55 Polycom SoundPoint IP 450 User Guide Managing Buddies 56 Press the MyStat soft key My Status 2 O Busy 3 O Be right back 2 Scroll through the list and then press the Select soft key to select your new status The phones watching your status will now display your new status Presence information will also be sent to watching phones when you go off hook or enable Do Not Disturb Manage your buddies by selecting the contacts whose presence you want to monitor These contacts form your buddy status list You add contacts to your buddy status list from your contact directory If your call server is Microsoft Live Communications Server 2005 see Integrating With Microsoft Live Communications Server 2005 on page 57 If your call server is Microsoft Lync Server 2010 see Integrating With Microsoft Lync Server 2010 on pag
97. s To assign a new speed dial key 1 5 Press and hold an unassigned C____ A new empty entry in the contact directory is automatically opened allowing contact information to be added Optional Enter contact information Use the 1 A a soft key to select between numeric and upper lower case alphanumeric modes Use the Encoding soft key to access special characters in other languages Enter a contact number The number must be unique not already in the directory Change the Speed Dial Index field The index can be any value between the next available index value and the maximum value of 9999 Polycom recommends that you assign speed dial index values consecutively For example if you assign the third Line Key to the speed dial index value 2 assign the fourth Line Key to the speed dial index value 3 Press the Save soft key 41 Polycom SoundPoint IP 450 User Guide Using Voice Mail Voice mail is an optional feature configured on the call server and may not be supported on your particular system For more information contact your system administrator Screen options may vary with your application Voice mail may be accessible with a single key press Contact your system administrator about this option You can access voice mail messages from your phone Your voice mail is saved in a centralized location Your phone indicates the presence of new voice mail messages by a flashin
98. s from Phones that are in the Logged Out State 51 3 Using the Advanced Features of Your Phone 53 Using Text Messaging 666 s rak ke r ne t a a 53 Using Buddy Lists 2 0 0 ccc e eee e h r ake 55 Updating Your Presence Settings 0 0000 55 Managing Buddies WWW K k KK kK KK KK KK KK KK KK KK KK KK KK KK 56 Integrating With Microsoft Live Communications Server 2005 57 Integrating With Microsoft Lync Server 2010 06 58 Broadcasting Messages Using Push to Talk and Group Paging 60 Push to Talk Mod 6 s ss s5n s nan nalan malba n epee ee ee AD Hel es 60 Group Paging Mode WW 0 k kK KK KK KK KK KK KK KK eens 66 Accessing Features with Your Login Credentials 00 70 Updating Your Phone s Configuration 0 0 000 e eee 71 Restarting Your Phone 0 0 71 4 Customizing Your Phone e kk e 73 Changing the Time and Date Display KK KK KK KK KH 73 Changing the Backlight 0 0 cece kk Ey d ah Wan 74 Changing the Backlight Brightness KK 74 Changing the Backlight Timeout 0000 KK KK 76 Changing the Ring Type 6 cece s ka Pak e k lan h mell nak 77 Changing the Audible Ringer KK KK KK KK KK KK KK KK KK KK 78 Changing the Language M L k kK kK kK cece eee teens 78 Changing the Background Pict
99. se tests 90 Troubleshooting Your Phone To test your phone hardware gt gt Press and then select Status gt Diagnostics gt Test Hardware gt Audio Diagnostics Keypad Diagnostics or Display Diagnostics 91 Polycom SoundPoint IP 450 User Guide 92 Polycom UC Software Menu System Features Messages Do Not Disturb Forward Always No Answer Busy Contact Directory Corporate Directory Call Lists Received Calls Placed Calls Clear Speed Dial Presence User Login g e Login Paging PTT Configuration Paging Groups List PTT Channels List If enabled and licenses available If enabled Polycom SpectraLink 8400 Series Wireless Telephone Deployment Guide Status Platform Phone Application pp t Main Components Configuration Network TCP IP Parameters Ethernet Network Statistics 802 1X Auth Lines Line 1 Line 2 Diagnostics Test Hardware Audio Diagnostics Keypad Diagnostics Display Diagnostics LED Diagnostics Graphs CPU Load Network Load Memory Usage Media Statistics i g Network Ping Warnings Corporate Directory Status Licenses If enabled and licenses available If enabled If applicable 94 Settings gt Basic Polycom UC Software Menu System Preferences Contrast Backlight Intensity 4 Backlight Timeout Ring Type Lock Phone Update Configuration Restart Phone Languag
100. sed Calls list The default setting is Allow ringing when unlocked Enabling DND when locked on shared lines disables ringing only You will still see 4 a visual notification of the call and have the option to answer it 3 Press the Lock soft key Your phone is locked Lock soft key from the idle screen If you do this however you cannot choose how to handle incoming calls Your phone will use the default setting Allow ringing when locked or the last setting you selected 4 Your phone may be set up so that you can quickly lock your phone by pressing the To unlock your phone 1 From the idle screen press the Unlock soft key 2 From the Unlock the Phone screen enter your user password and then press the Enter soft key For information on your user password including what to do if you forget it see About Your User Password on page 46 The phone unlocks 47 Polycom SoundPoint IP 450 User Guide Calling and Answering from a Locked Phone From a locked phone anyone can dial the standard emergency number for example 911 and up to five authorized numbers that an administrator can set up You cannot call any other numbers from a locked phone If you set up your phone so you can answer incoming calls when it is locked you can answer calls by entering your user password To call an authorized number from a locked phone gt gt Do one of the following Press the New Call soft key From the Place an Autho
101. selk n k Ek eee eee eee 19 Setting Up Conference Calls M L KK KK KK KK KK KK KK KK KK 19 Polycom SoundPoint IP 450 User Guide viii Managing Conference Calls 1 1 0 KK KK KK KK KK KK KK KK KK KK 21 Adding Parties to Conference Calls n on KRA 23 Joining Conferences sessir s kall aa ea al e ak lak eee Bka a 24 Splitting Conference Calls WWW ASK KK KK KK KK KK KK KK KK KK KK KI 24 Ending Conference Calls ii sy i yaka Syn y N GA W N n 540i 24 Transt rring Calls i a ene e eas Gaede ean ANA A Xe N 24 Performing a Consultative Transfer LAWA KK KK KK 25 Forwarding Calls gt s fuses H Wa ka Wl el k e aya Mme A 26 Using Static Forwarding kk kK KK KK KK KK KK KK KK KK KK KH 27 Using Dynamic Forwarding uk KK KK KK KK KK KK KK KK KK KK 28 Enabling Do Not Disturb M L kK KK KK KK KK KK KK KK KK KK KK KK KK K6 29 Multiple Lines and Do Not Disturb La KK KK KK KK KK 29 Managing Incoming Calls M L KK KK KK KK KK KK KK KK KK KK KK KK 29 Distinguishing Calls k ezik s Erk Ziwan eee kok hy n k eee 30 Rejecting Cals 3 i Ay 66 cites Steere eerste ed ae ieee ee de ace eee as 30 Diverting Calls lt isan a da saved wad had el r eae ad 31 Using Call Fists sex 2s ean cath si ea aa ain in SEDE dR N a 32 Using Your Contact Directory kek kk kk KK KK KK KK KK KK KK eee 33 Adding Contacts ic sika E k R a ak Wala Alk ed Ga elas eda S
102. server 86 Calling Troubleshooting Your Phone Symptom Problem Corrective Action There is no dial tone Power is not correctly applied to the SoundPoint IP 450 phone Dial tone is not present on one of the audio modes Do one of the following Do one of the following Check that the screen is illuminated Make sure the LAN cable is inserted properly at the back of the phone try unplugging and re inserting the cable If using in line powering have your system administrator check that the switch is supplying power to the phone Switch between Handset Headset if present or Hands Free Speakerphone to see if the dial tone is present for one of audio modes If the dial tone exists on another audio mode connect a different handset or headset to isolate the problem The phone is not registered Contact your system administrator The phone does not ring Ring setting or volume is low Do one of the following Adjust the ringing level from the front panel using the volume up down keys Check status of Handset Headset if connected and Hands Free Speakerphone Outbound or inbound calling is unsuccessful Do one of the following Place a call to the phone under investigation Check that the screen indicates incoming call information Lift the handset Ensure the dial tone is present and place a call to another extension or number Check that the scre
103. ss the Remove soft key The party is removed from the conference To return the party to the conference press the Add soft key see the first optional step above To perform other actions press the More soft key Press the Info soft key to view more information about the selected party Press the Back soft key to exit the conference management feature Using the Basic Features of Your Phone Adding Parties to Conference Calls You are currently hosting a conference call between a number of parties Conference Host Conference To add a party to a conference call using the Join soft key 1 From the Manage Conference page press or the Hold soft key The other parties in the conference call are placed on hold If configured for local conference hold the other parties in the conference call can G continue to speak with each other while you place the new call 2 Press the New Call soft key 3 Place a call to a new party 4 After the new party answers press the Join soft key All parties in the conference call can now hear each other Conference Host e N gt Four Party Conference 23 Polycom SoundPoint IP 450 User Guide Joining Conferences To join two conferences Previously you set up two separate calls Only one conference can be active at a time gt gt From the either call the one on hold or the active one press the Join soft key Both calls are joined
104. st press either Volume Up or Volume Down to raise or lower the volume of the broadcast If you adjust the volume of anon emergency broadcast your phone retains the adjusted volume for all subsequent non emergency broadcasts However even though you can adjust the volume of an Emergency broadcast the adjusted volume won t be retained for subsequent Emergency broadcasts All Emergency broadcasts play at the same volume until you adjust it Changing Where Broadcasts are Played While you send a broadcast you can pick up the handset or press the Speakerphone or the Headset key and continue speaking You can also press the Microphone Mute key to mute your audio so that the people receiving your broadcast won t hear anything This behavior is similar to a phone call When you listen to a broadcast you can pick up the handset or press Speakerphone or the Headset key and continue listening to the broadcast Updating the Default Channel If you don t select a channel to broadcast on your broadcast will automatically transmit on the default channel Channel 1 If you want you can change the default channel Using the Advanced Features of Your Phone The default channel is automatically used when you initiate a broadcast by pressing and holding the Talk soft key To update the default channel 1 Press then select Settings gt Basic gt Preferences gt Paging PTT Configuration gt PTT Push to Talk 2 Press the Edit soft key 3
105. t s a Priority or Emergency page the page displays in the inactive call group as an active page and immediately plays You ll hear both the original call and the page To hear just the page hold or end the call Adjusting the Volume of Pages You can adjust the volume of pages while they play During a page press either Volume Up or Volume Down to raise or lower the page volume If you adjust the volume of a non emergency page your phone will use the adjusted volume for subsequent non emergency pages However if you adjust the volume of an Emergency page your phone won t use the adjusted volume for subsequent Emergency pages All Emergency pages play at the same volume until you adjust it Using the Advanced Features of Your Phone Changing Where Pages are Played While you send a page you can pick up the handset or press Speakerphone or the Headset key and continue speaking You can also press the Microphone Mute key to mute your audio so that the people receiving your page won t hear anything This behavior is similar to a phone call An incoming page plays from the speakerphone by default If you lift the handset or press the Headset key you ll hear a dial tone Your system administrator can change your phone s configuration so that you can change where the page plays the speakerphone headset or handset Updating the Default Paging Group If you don t select a group to send your pages to your page will automatically
106. t voice index html Getting Help and Support The following related documents for SoundPoint IP 450 are available e Quick Start Guides which describe how to assemble phones e Quick User Guides which describe the basic phone features User Guides which describe both basic and advanced phone features Technical Notifications which describe workarounds to existing issues and provide expanded descriptions and examples For support or service please contact your Polycom reseller or go to Polycom Technical Support at http support polycom com Polycom recommends that you record the phone model numbers software and partner platform for future reference Phone models UC Software version Partner Platform Polycom SoundPoint IP 450 User Guide Customer Feedback We value your opinion Help focus our documentation quality improvements by sending your comments and feedback to VoiceDocumentationFeedback polycom com vi Contents Introduction ccccccccccccccccevcescvccvccece lll About This Guide gt K yn LA a RACE an Kheran Rule kk acest ane a iii Who Should Read This Guide 0 0 kK KK KK KK KK KK KK KK K iii How This Guide is Organized WW KK KK KK KK KK KK KK KK iii What s New in This Guide kk KK kK KK KK KK KK KK KK KK KK KK iv Conventions Used in This Guide WWW kK KK KK KK KK KK KK KK KK KK iv Recommended References WWW kk kk cee ccc KK KK KK KK KK
107. tory if enabled 1 Press Mew J 2 Select Features gt Corporate Directory 37 Polycom SoundPoint IP 450 User Guide remember the last person you viewed in the directory When you display the Corporate Directory again the last person you viewed will display If you searched for a person the results of the last search you submitted will display To enable this feature press the Menu key and then select Settings gt Basic gt Preferences gt Corporate Directory gt View Persistency Select Enabled press the Select soft key and then press the Menu key to exit the menu You can enable your phone to save Corporate Directory search results and to 3 Search for the contact in one of the following ways Inthe search line enter the first few characters of the contacts s last name using the dial pad For example to search for Tom Woller enter wo in the search line Search wo Press the Submit soft key In this example Tom Woller appears in the search results ii Mng Kirk 3949 i fodbury Adam 6044 If no entries in the corporate directory match the search parameters No entries found appears Press the AdvFind soft key enter search values in the displayed fields For example enter Woll as the last name Advanced Find A Ascii Last Name WOLL First Name Contact 38 Using the Basic Features of Your Phone Press the Submit soft key In this example Tom Woller appears
108. u log out your personal phone settings no longer display You can log in to a phone by entering your user ID and password Default passwords are preset at the factory to the numerals 123 use the phone to place emergency calls to standard emergency numbers such as 911 and other pre configured phone numbers These numbers are configured by your administrator For information on how to place authorized calls see Placing Calls from Phones that are in the Logged Out State on page 40 4 If a phone is in the logged out state and requires a user login you may be able to If the User Login feature is set up on your organization s phones you ll need to know how to e Log in to a phone to access your personal phone settings Log out of a phone after you finish using it e Place a call to an authorized number from a phone that is in the logged out state and requires a user login e Change your user password Logging In and Out of a Phone Depending if the User Login feature is enabled and required you may or may not have to log in to the phone to use it However if you want to see your personal phone settings from the phone you ll have to log in If you don t log in you ll see the phone s default phone profile While logged in you ll have full access to your personal phone settings and your contact directory After you log out of the phone you ll no longer be able to view this information on the phone After you use
109. u want see Updating the Default Paging Group on page 69 If you change your default paging group you ll become subscribed to that paging group automatically To subscribe to a paging group see Updating Paging Group Subscriptions on page 69 Using the Advanced Features of Your Phone To send a page 1 To send a page press the Paging soft key Wed Jul 13 12 23 PM New Call Forward To automatically send a page to the default paging group press the Paging soft key 2 From the Paging Groups List screen select the paging group to send the page to as shown next Paging Groups List 1 Default Group 1 2 Recent Group 1 3 Emergency 25 The list displays the default paging group the most recent group you paged and other paging group that you can page In the above example the default paging group is Group 1 the recent paging group is Group 1 and the Emergency channel is 25 3 To start the page press the Page soft key Just before the page starts you ll hear an alert tone and then the page starts as shown next Wed Jul 13 148 PM End Page New Call 4 Start talking 5 To end the page press the End Page soft key Receiving Pages 67 Polycom SoundPoint IP 450 User Guide 68 To receive a page sent to a particular paging group you need to be subscribed to that group To subscribe to a paging group see Updating Paging Group Subscriptions on page 69 How you receive a page
110. umbers Press the dial pad key with the corresponding number Enter text Press the dialpad keys one or more times To enter A press lt 1 gt once To enter C press lt 1 gt twice quickly Enter lower or upper case characters or numbers Enter special characters Press the 1 A a soft key one or more times to select upper lower case alphanumeric mode or numeric mode visible in the status bar Then use the dial pad to enter numbers or text as you normally would Press lt 1 gt lt 0 gt one or more times quickly in alphanumeric mode Press or once or twice quickly in numeric mode To enter a space press lt 0 gt three times quickly in alpha mode Enter an IP address or URL Press a dial pad key once for numbers and one to four more times quickly for letters Change the character set Press the Encoding soft key to select the character set shown in the title bar for the text being entered Delete characters you entered Press the lt lt soft key Getting Started with Your Phone If you want to Then do this Enable or disable fields Toggle C Enable or disable menu items Press Q After 40seconds of inactivity the menu system automatically exits to the home 4 screen unless an edit session is in progress Registering Your Phone Generally your phone will be deployed with multiple other phones In this case your syste
111. unications Server 2005 Your system administrator can configure your phone to work with Microsoft Live Communications Server 2005 and communicate with others using Microsoft Office Communicator and Windows Messenger From your phone you can invite join control and monitor integrated multipoint audio and video conferences Any contact you add through your buddy list will appear as a contact in Microsoft Office Communicator and Windows Messenger Any contact you add as a contact in Microsoft Office Communicator and Windows Messenger will appear in your buddy list To view and change your presence refer to Updating Your Presence Settings on page 55 57 Polycom SoundPoint IP 450 User Guide For more information contact your system administrator To add a contact to your buddy list Press 1 2 Select Features gt Presence gt Buddy Status 3 Press the More soft key 4 Press the Add soft key 5 Enter the number of the contact 6 Press the Submit soft key You can also delete a contact or dial a contact from your buddy list To view and change your privacy list Press Select Features gt Presence gt Buddy Status gt Privacy List Scroll through the list to find the contact Press the Edit soft key Scroll down to the Access field aA un A eR N Scroll to enable or disable the Access field When Access is enabled you allow the contact to see your presence When Access is disabled you prevent the co
112. ure 0 0 KK KK KK KK KK KK 79 Changing the Soft Key Label Color 1 00 0 0 0 KK KK KK KK KK 80 Muting the Microphone kK KK KK KK KK KK KK KK KK KK KK KK 81 Adjusting the Volume gt lt sa we 3 Hen kunek kn n n RESTE Wa de 81 5 Troubleshooting Your Phone j j j j 83 Power and Startup 4 543535 yon k b l yed KA ben bade Wut eels 84 a DN a a a hg __ggg_ goo nr r 85 Access to Screens and Systems KK KK KK KK KK KK KK KK KK 86 We cree mm me 87 DIS Plays a1 y na den deters bar e Ger n bara del ete ee es 89 aN Te hb addtgoDbbDbabDbDaDaDa kmn o o EeEe gamamemmmmmun 90 Polycom SoundPoint IP 450 User Guide Prodtictivity Suite ci sS evan ey dn aken en Mears 4 058 2154 EERUN 2 bits 90 Testing Phone Hardware M A kK KK KK KK KK KK KK KK KK KK KK KK KH 90 6 Polycom UC Software Menu System 93 Safety Notices 145445640 k kk kk kk kk kk kek eee OZ End User License Agreement for Polycom Software Getting Started with Your Phone This chapter includes overview information that you may find helpful when you re just starting to learn about your Polycom SoundPoint IP 450 desktop phone or when you have experience but need a quick refresher Certain phone settings are configurable by your system administrator and may not G be available on your phone The SoundPoint IP 450 provides a powerful

SoundPoint IP 450 User Guide UCS 4.0.1

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