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1. To access the Check Summary report filter click Reports on the menu bar Click the Check option Click the Summary Report option You may also click the Reports icon on the Icon Bar and then select Check Summary from the Report Type drop down list 15 xi Report Type Check Summary Print To Screen Printer File Report Filters Start 572172003 12 00 00 4M x End 572172003 11 59 00 PM Member Po Card Type All Z Cad p Result Approved 7 User ID Po Batch sz Tikt Amounts Merchant fa gt In the Report Filter area you can select the Start and End dates the Ticket the Amount and the Status of transactions processed Click the OK button to view print save the report 95 Check Detail The Check Detail report is a line by line view of your check transaction history g Note This report is only available in a check processing environment To access the Check Detail report filter click Reports on the menu bar Click the Check option Click the Detailed Summary option You may also click the Reports icon on the Icon Bar and then select Check Detail from the Report Type drop down list Biol xi Report Type Check Detail x Print To Screen Printer File Report Filters Start 572172003 12 00 00 4M x End 572172003 11 59 00 PM Member Po Card Type All Z Card Po Result Approved
2. Report Filters Start 57217 2003 12 00 00 4M End 572172003 11 59 00 PM Member Po Card Type ja Card Po Result Approved gt User ID O Batch ss Tikt Amounts Merchant faj In the Report Filters area you can select the Start amp End date the card Member the Card the User ID that processed the transactions the Ticket the Card Type the Status of the transactions processed the Batch the Amount and the Merchant Click the OK button to view print save the report 92 Batch Pre Settle The Batch Pre Settle report lets you view batches of transactions that are waiting to be settled As soon as you settle the transactions the report will be empty There will be no transactions to view until you process more transactions ee Note This report is only available when using a terminal based processing company To access the Batch Pre Settle report filter click Reports on the menu bar Click the Batch option Click the Pre Settle option You may also click the Reports icon on the Icon Bar and then select Batch Pre Settle from the Report Type drop down list lel Ea Report Type Batch Pre Settle Print To Screen Printer File Report Filters 6 4 2003 12 00 00 AM Membe O CadTy fal v Cad t p lt CS Sst Result User ID Po Batch s Ticket oOo O O Amount a Merchant faj v Start v End 6
3. Merchant Responsibility secure cardholder information according to CISP guidelines it is ultimately the merchant s responsibility to secure the system on which PCCharge resides and the environment in which it is used WARNING Although VeriFone Inc has designed PCCharge to properly The following guidelines should be implemented in your payment processing environment This information will help you to protect all areas the network individual PCs laptops servers databases backup data logs etc that store or transmit cardholder data Data Protection Guidelines Although the following information will help you to comply with the Cardholder Information Security Program CISP it is important to Visa s website http www visa com cisp and review the most up to date information available PCCharge when implemented according to CISP guidelines and when implemented into a secure environment will not keep a merchant from being CISP compliant i PCCharge does NOT store credit card magnetic stripe data track I II data so this is not an issue that would endanger a merchant s CISP compliancy PCCharge does NOT store credit card CVV2 CVC2 CID data the verification number that appears on the front or back of the credit card so this is not an issue that would endanger a merchant s CISP compliancy PCCharge stores credit card numbers Primary Account Number and expiration dates However this da
4. we 101 Reprint Receipts 102 Cashier Audit 104 Gratuity Pre Settle 106 Gratuity Detail 107 Gift Card 108 Check Image asiti anaa a AER A eave i eae ee eee 109 Frequently Asked Questions sccccsscssseseseseeeeeeees 110 Introduction This Client software can be used in conjunction with PCCharge Pro or PCCharge Payment Server PS to form a client server relationship when used on a Windows NT or Peer to Peer network Several users can process transactions using one merchant account Please direct any comments or suggestions regarding your PCCharge documentation to pccharge_manuals verifone com Please note that this address should not be considered as a source for technical support Any such requests should be directed to the normal support channels Using This Manual As you use this manual you ll come across the following text boxes These are meant to draw your attention to certain concepts and are easily identifiable by their icons provide you with an easy to digest summary of the information in that section If you want to get through the manual as quickly and easily as possible pay special attention to the simple explanations Simple Explanation The simple explanations found in this manual will eo Note A note is important information that either helps to explain a concept or draws attention to ideas that should be kept in mind
5. Select a merchant number All transactions processed with the selected merchant number will be used to generate the report If All is selected as the Merchant then all transactions processed with all merchant numbers registered with PCCharge will be used to generate the report Card Type Default All Select a card type All transactions processed with the selected card type will be used to generate the report If All is selected as the Card Type then all transactions processed with all card types will be used to generate the report Status Default Approved Select the result of a transaction Approved or Declined All transactions processed with the selected status will be used to generate the report If All is selected as the Status then all transactions processed regardless of status will be used to generate the report Batch Enter a batch number All transactions processed within the selected batch will be used to generate the report Enter the exact batch number used for the original transaction s Amount Enter an amount All transactions processed for the selected amount will be used to generate the report Enter the exact amount used in the original transaction s 84 Viewing a Report ActiveCharge arepTransDetaited ActiveReport Oj x S pa OB apawan z sof O D1 my ees Ree eee Se ee Peed ey Pee eT Ue Cee ees Pee ee PT ee Peer ie va a Credit Card Detail Repo
6. In the Report Filters area you can select the Start amp End date Click the OK button to view print save the report 104 Cashier Name If you specify a Cashier Name then the audit report will only show the actions performed by that specific cashier Supervisor Name If you specify a Supervisor Name then the audit report will only show the actions authorized by that specific supervisor s override A supervisor is a cashier or the system user that has access to a function and grants access to that function to a cashier that does not have access 105 Gratuity Pre Settle This report shows a line by line report of transactions and gratuity amounts for those transactions The transactions are grouped by Server ID if one is specified This report shows those gratuity transactions waiting to be finalized or completed ee Note This report is only available when the business type of your processing company s account is set to Restaurant To access the Gratuity Pre Settle report filter click Reports on the menu bar Click the Gratuity option Click the Pre Settle option You may also click the Reports icon on the Icon Bar and then select Gratuity Pre Settle from the Report Type drop down list 15 xi Report Type Open Gratuity Print To Screen Printer File Report Filters 5 72172003 12 00 00 4M Start 7 End v Server ID Card User ID EEE O O Batch Loo Ticke
7. Displays the gift card number Amount processed This field allows you to enter the dollar amount of the transaction to be 72 Cashier Privileges Simple Explanation In order to use cashier privileges at the Client location they must be first set up at the Server location consult the Server documentation for instructions Cashier privileges are used to control what functions a cashier can access If cashier privileges are enabled the Log On icon will be enabled and there will be a Log Off menu choice under File The active cashier s User Name is shown at the bottom of the main Client window next to the Active Company Display see page 48 Log On Simple Explanation If you encounter the following Log On window it is usually because you have started up Client Enter your User Name and Password for your cashier account then click the Log On button This information will be available from whoever set up cashier privileges at the Server location User Name a Log On Password a Anonymous If at least one cashier account has been set up at the Server location even if it s only the System account the Client will display the Log On window at these times when the Client is started when the Log On Off icon is clicked when the Log Off option is selected from the File menu when the PCCharge Pro PS path is changed in the Setup Wizard You may also log in and out of a c
8. We recommend that you carefully review the notes you encounter sections of the manual that you read These warnings will help to prevent serious issues from occurring WARNING We HIGHLY recommend that you read ALL warnings in the explanations of concepts described in this manual These extra bits of 9 Technical Details These technical details give more in depth information are often useful but are not necessarily pertinent to all users PCCharge Appendices PCCharge includes some extra documentation that isn t found in this manual This documentation the PCCharge Appendices contains specific information on the various payment processing companies You ll need to refer to this information as you use the PCCharge manual We recommend that you print out those sections related to your payment processing company To access the PCCharge Appendices available at the Server location click the Windows Start button then Programs or All Programs then PCCharge Pro or PCCharge Payment Server then PCCharge Appendices Important Security Notice Simple Explanation In June 2001 Visa mandated its Cardholder Information Security Program CISP This program is a standard for securing cardholder data wherever it is located Visa states that CISP compliance is required of all entities that store process or transmit Visa cardholder data This includes merchants who use PCCharge to process transactions The
9. device Set up in Client as Keyboard Wedge SEMTEK Model 9272USB Set up in Client as Keyboard Wedge Uniform Industrial USB Model MSR210U 33AUBN Set up in Client as Keyboard Wedge VeriFone PCCharge Partner Set up in PCCharge as Keyboard Wedge This device is a combined PIN pad card reader and receipt printer You must set up the PIN pad functionality of this device prior to setting up any other functionality Consult the documentation included with this device to determine how to set it up 39 Note The following example text shows the correct format of a swiped transaction after a Cherry keyboard device has been properly configured You can use Microsoft s Notepad to view a swiped transaction B6011000998980019 DISCOVERY JD 0412123456 76011000998980019 0412123456 Additionally Cherry Electronics has created a page on their website that details the setup of the Cherry Keyboard MY 7000 8000 http support cherry de english new_fagkb asp faqkbid 237 40 Client PIN Pad Setup Simple Explanation This window allows you to set up a PIN Pad for accepting debit transactions If you do not have a PIN Pad installed on your machine leave this window set to its default setting as shown below with NONE selected and skip ahead to the next section Performing Test Transactions see page 44 e Note If you plan to process deb
10. 4 v ppro y ved oe In the Report Filters area you can select the Merchant used to process the transactions The date range is not pertinent to this report Click the OK button to view print save the report 93 Batch Post Settle The Batch Post Settle report allows you to view batches of transactions that have been settled ji 1 eo Note This report is only available when using a terminal based processing company To access the Batch Post Settle report filter click Reports on the menu bar Click the Batch option Click the Post Settle option You may also click the Reports icon on the Icon Bar and then select Batch Post Settle from the Report Type drop down list 2 01 xi Report Type Batch Post Settle Print To Screen Printer File Report Filters Start 6 4 2003 12 00 00 4M End 6 4 2003 11 59 00 PM Member Po Card Type a Card Po Result User ID Batch m Tikt Amounts FO Merchant faj v In the Report Filters area you can select the Start amp End date the card Member the Card the User ID that processed the transactions the Ticket the Card Type the Batch the Amount and the Merchant Click the OK button to view print save the report 94 Check Summary The Check Summary report gives a summary of check transactions g Note This report is only available in a check processing environment
11. Action Tabs or fields will be available to every check processing company for every transaction type om Note Some of the following fields may not appear in your Check Services window This is because each check services company offers different options Transit Number Allows you to enter your customer s transit number Phone Number Allows you to enter your customer s phone number Zip Code Allows you to enter your customer s zip code Check Number Allows you to enter your customer s check number Account Number Allows you to enter your customer s checking account number Driver s License Allows you to enter your customer s driver s license number Birth Date Allows you to enter your customer s birth date from his or her driver s license State Code Allows you to enter your customer s state code Amount Allows you to enter the amount of the transaction Ticket Allows you to enter an internal invoice number oe Note If you perform check truncation conversion you ll need to close your batch at the end of the day It is necessary to perform this procedure to have funds transferred from the customers accounts to yours Consult the section Truncation Close for further explanation of this process consult the Server documentation All about Check Verification Guarantee In verifying guaranteeing a check funds are not being moved Check Verification Guarantee is only a one
12. Credit Card Transactions sev pheata rae eera ie nan A eara Eee aA Ta e Ra Lese isara Using Credit Card Processing cecceseeeesessesereeseeeeeeeeeieeeseseeeeesaeseeeeeeeeeeeeeeeeeeeanees Credit Card Transaction Types ceceseeeeeseeteees y About Book amp Ship Transaction Processing Using Book and Ship Transaction Processing ont About Restaurant Transaction Processing c ceccesseeeseseneeeeseseseesseeseeesseeeeaeenaaes Using Restaurant Transaction ProceSSing cccceceeceeeeeeeeeeeseeeseeseeeseeeeeeeneeege About Commercial Card Processing i Using Commercial Card Processing yr ai Offline Proc sSSiNG ratienriii ienna e a ea aeta ide Processing an Import File 0 cscssccscsssesssesecsssresseenseecossesssesessessoesoseesesesssenseseeeneseees 63 Debit Card Transactions 23 cs c2e Eaa aE ies Es es i tae eevee 64 Debit Card Transaction Types 0 c ccccccceseeeseeeeeeeeeeeeeeeeeeeeeeeseaeeeeeeeeaeeeaeeeeeeeeeeeeaeeee 64 Debit Card Processing ici scsiscs sets ceessescrsivese sare serevenecari an tivieesninav EEE A ATEA AE ees 64 Check Services Transaction Siini sirini inae i ea N iaa Aeri eE Eae 67 Check Services Processing ccscessesseeeeeeeeseeeseeeeesaeeseeeaeeaesecesaeseeeeaeeaeeeaeeeeeeaeeaees 67 All about Check Verification Guarantee ccccccceceeeeeeeeceeeceeeeeeeeeeaeeseeeeeeesneeenaeeeaeee 68 All about Check Conversion Truncation c ccccccccccsssecc
13. PCCharge as VeriFone SC5000 MAC Canadian debit processing only e Baud 9600 e Parity None e Data Bits 8 e Time Out 4 VeriFone SC 5000 DUKPT Set up in PCCharge as VeriFone SC5000 DUKPT American debit processing only e Baud 1200 e Parity Even e Data Bits 7 e Time Out 4 43 Performing Test Transactions Simple Explanation These test transactions will help you to determine if your modem is set up properly and working with your payment processing company Since these test transactions will be performed using a live credit card number actual funds will be transferred to and from your account If you get an appropriate response from these transactions as described below you ll be ready to begin processing live transactions using PCCharge 1 Client should be displaying the Credit Card Sale window It will look similar to the window displayed below but will may vary slightly from what you see in your copy of Client since different credit card processing companies offer different abilities PM PCCharge Client User1 15 x File Transactions Reports Setup Help Credit Debit Check Gift Customers Log Off Help Credit Card Sale Sale Credit Void Sale Pre Auth Post Auth Void Credit Credit Card Number F Card Issuer Frocess Card Member EE cane Exp Date MMYY Amount Ticket Number Process ae Offlin
14. Payments by Date This report shows you a line by line report of periodic payment transactions from the customer database that were processed within the selected date range To access the Periodic Payments by Date report filter click Reports on the menu bar Click the Periodic Payments option Click the Summary by Date option You may also click the Reports icon on the Icon Bar and then select Periodic Payments by Date from the Report Type drop down list 2 0 x Report Type Periodic Payments by Date Print To Screen Printer C File Report Filters Start 572172003 12 00 00 AM End 572172003 11 59 00 PM Member Card Type jar ss Card Result Approved gt User ID Po Batch sis Ticket Amount o Merchant fal In the Report Filters area you can select the Start amp End date the card Member the Card the User ID that processed the transactions the Ticket the Card Type the Status of the transactions processed the Batch the Amount and the Merchant Click the OK button to view print save the report 101 Reprint Receipts The Reprint Receipts function allows you to reprint a receipt The Report Filter section of this window is similar to the other report filter windows However here you must specify a single transaction or a range of transactions for which you wish to reprint receipts To access the Reprint Receipts report filter cli
15. Po Ticket 0 Aamot Merchant faj In the Report Filters area you can select the Start amp End date the card Member the Card the User ID that processed the transactions the Ticket the Card Type the Status of the transactions processed the Batch the Amount and the Merchant Click the OK button to view print save the report 89 Book The Book report shows transactions that were performed using the Book Transaction window To access the Book report filter click Reports on the menu bar Click the Transactions option Click the Book option You may also click the Reports icon on the Icon Bar and then select Book from the Report Type drop down list zx Report Type Book x Print To Screen Printer File m Report Filters Start 12 31 2003 12 00 00AM v End 12 31 2003 11 59 00 PM Member Po Card Type jars Card P Result Approved 7 User ID O Batch oOo i Tikt O Aamot Merchant faj Doe In the Report Filters area you can select the Start amp End date the card Member the Card the User ID that processed the transactions the Ticket the Card Type the Status of the transactions processed the Batch the Amount and the Merchant Click the OK button to view print save the report 90 Ship The Ship report shows transactions that were performed using the Ship Transaction window To access the Ship repo
16. Simple Explanation Basically one computer is used as the Server This computer would have the standard software installation The computers that would connect to this Server would have a copy of the Client software installed These Client machines would then accept transactions and pass them to the Server location to be processed The Server does not have to be the actual network server but it must be able to connect to your credit card processing company via modem TCP IP etc Note As with most other software installations you should be logged into Windows as a user with administrator access in order to install PCCharge If you do not have administrator access to Windows or are not sure of what that means contact one of the following e Whoever maintains your business computer systems e The technical support department of your computer s manufacturer Before you get started you ll need some information to set up this Client location The name of the payment processing company in the Server location that will be accessed from this Client location The merchant account numbers for that payment processing company The network address of the PCCharge Server location Once you ve obtained this information and have it ready complete the following steps 1 Insert the PCCharge Installation CD into CD ROM drive of your computer The PCCharge Installation Menu should automatically appear e Note If the PC
17. at Kelly s computer This override will allow Kelly to access this function only once If she needs to that function again David or some other cashier with access to that function will have to perform an additional override The other option is to adjust Kelly s cashier s permissions at the Server location 74 Customer Database Simple Explanation The Client customer database allows you to store information about your clients process transactions and create recurring billing contracts There are two main sections of the Customers window e Customer Info Allows you to record a customer s personal information e Credit Card Info Allows you to record a customer s credit card information The Customer Database accessible from the Client is identical to PCCharge Pro s in every way except two 1 The Client Customer Database cannot delete database entries This is to protect your data by only allowing the Server location to administer the customer database 2 The Client Customer Database cannot create or process contracts This function is also reserved for the Server location All other functions of the customer database are accessible by Client The following sections describe how to use the client customer database e Note Since the customer database is not available in PCCharge Payment Server the customer database functions are not available when the Client is used in conjunction with PCCharg
18. be installed on the computer that will act as the PCCharge Server which is not necessarily your network server Latest version of Microsoft s Internet Explorer version 6 or later 9 Technical Details We require that you install the latest version of Microsoft s Internet Explorer no matter how you connect to your processor Some processors require Internet Explorer version 6 or later to be installed in order to process transactions Internet Explorer is more than just an Internet browser it actually upgrades your operating system Each Client location must have a Windows Networking connection 2000 NT or Peer to Peer to the computer on which PCCharge Pro PS is installed Each Client location must have FULL read write access to the PCCharge Pro PS application folder T e Note If you intend to process transactions from the Server location of PCCharge install the Client software on that same machine and use that instead of the PCCharge Pro PS interface Do not process transactions at the Server location using the PCCharge Pro PS interface THE FOLLOWING ARE OPTIONAL Track amp Il reader Check Reader Scanner Debit Card PIN pad Windows compatible receipt printer CLIENT LICENSES A user license is required for each Client location At least two users are necessary one is included with PCCharge Pro PS and one additional user license is required for each Client location Installation
19. device s documentation 41 Notice the default Time Out value 4 seconds This value determines how long Client waits for input from the PIN pad You should not change the default value unless you are experiencing difficulties with your device e Select the parity that the PIN pad uses the default setting is Even This information should be provided by your device s documentation e Select the data bits setting appropriate for your PIN pad the default setting is 7 This information should be provided by your device s documentation 4 Click OK to save these settings and return to the main Client window You may now perform a test transaction using your device see page 44 or you may proceed to the section User s Guide see page 47 Tested PIN Pads We test Client with a wide range of hardware in a variety of conditions If you have hardware not shown on this list and are able use it successfully with your copy of Client please contact us at feedback pccharge com and inform us of your results Set up each device as specified in the Notes column If no additional information is given other than the device to be selected from the drop down list in Client use the default settings listed above eo Note Some PIN pads will only work with certain payment processing companies Check with your processing company and or merchant service provider to determine which PIN pads are available for you to use Manufacturer Pro
20. following steps will take you through settlement of your test transaction 9 Contact the administrator of the PCCharge Server location Ask the administrator to Void the test transaction you just processed so that no funds are deducted from the card you used 10 Now that you ve successfully processed a test transaction you may begin processing live transactions Continue on to the next section User s Guide to learn how to use the functionality of Client ee Note If you think that your account is set up to process other credit card types American Express Discover MasterCard etc you may also perform test transactions using those credit card types To test a different credit card type just repeat steps 1 13 using the new card type 46 User s Guide This section describes how to process single transactions view reports and use other options accessible in Client 47 Main Window The Main Window is the focal point of your Client software It is the window you will see first when the software is started You can access any function of the software from the Main Window e Note Your Main Window may look slightly different depending on which processing company you re using PA PCCharge Client User1 la xi File Transactions Reports Setup Help TE Credit Debit Check Gift Customers Log Off Help Credit Card Sale Sale Credit Void Sale Pre Auth Post Auth Vo
21. made in this window will not affect the customer s recorded information To make permanent changes to the customer s information use the Customer Info see page 76 and Credit Card Info see page 78 sections of the Customers window 80 3 Using the Credit Card Number drop down box select the customer s credit card number you wish to use to process the transaction The Exp Date field will automatically display the expiration date associated with the selected credit card number 4 Select the transaction type you wish to process from the Trans Type drop down box 5 Enter a ticket number for the transaction This should be some internal reference number you create invoice number sales number etc 6 If you re performing a Void or a Post Auth enter the original transaction s Reference Number 7 If you re performing a commercial card transaction and your processing company is set up to process commercial cards enter the cardholder s Customer Code 8 You may enter a tax amount in the Tax field whether or not you are performing a commercial card transaction and it will be added to the total dollar amount being processed However the tax amount will not be recorded to the customer database unless you re processing a commercial card and your processing company is set up to process commercial cards 9 By default the Sub Total will be the same as the value entered in the Amount field in the Credit Card Info section of the Customer
22. prompt you to enter addition transaction data using either your PIN pad or the Client interface 64 4 Click the Process button Your PIN Pad will prompt you to have the customer enter their PIN After the number is entered the Server location will contact debit card processing company and this Client location will display the results of the transaction ee Note The fields shown below may differ from what you see in your copy of the Client software depending on your debit card processing company and the transaction type being performed PCCharge Client User1 15 x File Transactions Reports Setup Help lt gt Z l or ae hp Sw 2 anr A Debit Check Gift Customers Log Off Help Debit Card Sale Sale Return Void Sale Void Return Sale Recovery Return Re 4 gt Debit Card Number Process Ee Card Member Exp Date MMYY Ticket Number Bus Amount Cash Back Total 279 2006 11 06 AM Debit Card Transaction Fields Debit Card Number Displays the debit card number captured by your card reader Card Member The cardholder s name Ticket Number This field allows you to enter an invoice number or some other internal reference number Amount The dollar amount of the transaction to be processed Cash Back This field allows you to enter the cash back amount The cash back is an amount over the amount of purchase This amount is to
23. provide the CVV2 CVC2 number shown on the back of the card which would help you to obtain better per transaction rates You would normally provide the ticket number and CPS qualifiers AVS information during a live transaction to obtain better per transaction rates 9 Technical Details Client is asking if the card is present to determine Watch the status window near the bottom left of the Client main window This will display the status of the transaction being processed Client will make two attempts to contact the processing company and make a transaction request Once you ve received a Result for the transaction compare it to the four possible scenarios listed below If the processing company is contacted and the transaction is authorized Client will display a Result of CAPTURED and some other information related to that transaction If you receive a Result of CAPTURED proceed to step 9 If the processing company is contacted and the transaction is not authorized Client will display a Result of NOT CAPTURED and a Response indicating the reason for the transaction was not captured This error message may vary but some of the likely possibilities are shown below These indicate that you ve successfully processed a test transaction even though the response shows that the transaction was not authorized If you receive a Result of NOT CAPTURED and one of these responses proceed to step 13 Example Responses Declined L
24. report shows transactions that were performed using the Gift Card Transaction window To access the Gift Card report filter click Reports on the menu bar Click the Transactions option Click the Gift Card option You may also click the Reports icon on the Icon Bar and then select Gift Card from the Report Type drop down list 2 0 xi Report Type Gift Card 7 Print To Screen Printer File Report Filters Start 57217 2003 12 00 00 AM End 572172003 11 59 00 PM Cashier Name o Card Type jars Card Po Result Approved CadNumbe Batch fo Ticket Amounts Merchant fa In the Report Filters area you can select the Start amp End date the Card the User ID that processed the transactions the Card Type the Status of the transactions processed and the Amount Click the OK button to view print save the report 108 Check Image The Check Image window shows images that were captured in PCCharge using a RDM EC5002i or eN Check 2600 check scanner To access the Check Image window click Reports on the menu bar Click the View Check Image option e Note The actual image is stored at a higher resolution than what is displayed on screen in this window The print out of the image will be rendered at the actual scan resolution TS lolx OT RDM EASY READ CHECK E r Fav lore t EA 4 Orderuf_ gt 677 e pa ier ae a ee Cdn Hadad s yap fa
25. saved into a new or existing Super DAT SDT file and is held there until the credit card processing company is actually contacted If you don t think you ll need this ability skip ahead to the section Debit Card Transactions see page 64 WARNING Transactions processed via offline processing have a higher per transaction rate than swiped transactions However you can often achieve better rates by providing the greatest amount of information available for each transaction Zip address etc Check with your payment processing company for details on per transaction rates Offline processing saves time because the credit card processing company is not contacted for transaction authorization until after the user has finished inputting all transactions and is ready to process them all as one batch group It can also be used should you temporarily lose your connection to the credit card processing company How to Process Offline Transactions 1 To enable Offline Processing click Transactions on the menu bar Click the Credit Card option Client will display the Credit Card Transactions window Click the Process Offline button 2 Client will display a New Edit Existing window allowing you to create a new SDT file or open an existing one to add transactions This Super DAT SDT file will contain your offline transactions If you re creating a new SDT file enter a filename into the box labeled File name Click the O
26. step process There is no need for re transmission batch settle close 1 Check Verification Verification allows you to verify that the check writer has an account that does not have any negative flags for that method of check verification driver s license MICR etc 2 Check Guarantee Guarantee first performs a Check Verification and then guarantees that the funds are available regardless of how much money is actually in the check writer s account 68 All about Check Conversion Truncation Check Conversion Truncation is one of the newer developments in electronic payment processing It is a process by which a checking account is immediately debited electronically Processing a check conversion is a two step process i 2 Process whatever check Sale transactions you have for that particular day As with credit cards there is secondary transmission of information needed to complete a transaction This happens at the Server location and is called Truncation Close E Note The important thing to remember is that without re transmission of the check information you will not receive your money Every day that you perform truncations the Server location should perform a truncation close after all transactions are complete Check Conversion Up Close Check Conversion takes verifying one step further The first step is to verify guarantee the check The second step is to have the funds electronica
27. transaction is used with the Ship transaction to make for an efficient and easy to use payment processing solution for MOTO and e Commerce retailers A Book transaction is made when the customer places an order and is followed by a Ship transaction when the order is shipped ee Note A Book transaction s corresponding Ship transaction must be performed at the Server installation 54 About Book amp Ship Transaction Processing Simple Explanation Client has the ability to process a special type of Pre Auth transaction specifically designed for MOTO and e Commerce industries the Book transaction If your company is not set up as a mail order or e Commerce business skip ahead to the section About Restaurant Transaction Processing see page 57 e Note The Book transaction type is not accessible in Client unless the credit card processing company account accessed is setup as MOTO or e Commerce at the Server location A Book transaction performed at the time a customer s order is placed is the same as a Pre Auth That transaction is then available for completion at the time of shipment using the Ship transaction type which is the same as performing a Post Auth The Ship transaction type is only available from the Server location The real difference between Pre Auth amp Post Auth and Book amp Ship is that when a Client user performs a Book transaction the user at the Server locat
28. window You can change the Sub Total manually entering a new value into the field Alternatively you can enter product service Descriptions and Amounts and Client will compute a Sub Total for you om Note This information is not stored in the customer database for later retrieval It is merely a convenience used to itemize purchases at the time of the transaction This information will not be printed to your receipts 10 Click OK and Client will attempt to contact the Server location and have it process the transaction 81 Reports Simple Explanation This section explains how to access each report and find out what transaction information each report presents You will also learn how to configure your report s data e Note This function provides access to all reports accessible at the Server location of PCCharge If you find that a report is not accessible it usually means that the active processing company does not support that report type The Reports menu on PCCharge Client s menu bar has many sub menus The reports are categorized by the type of data they display credit card Transactions Batches Check transactions Debit transactions etc When selected each Reports menu item brings up a window similar to the following zix Report Type X Print To Screen Printer File m Report Filters Start 7 End Member Po Card
29. x User ID Po Batch sz Tikt Amounts Merchant fa In the Report Filter area you can select the Start and End dates the Ticket the Amount and the Status of transactions processed Click the OK button to view print save the report 96 Debit Summary The Debit Summary report is a summary of your debit transaction history om Note This report is only available in a debit processing environment To access the Debit Summary report filter click Reports on the menu bar Click the Debit option You may also click the Reports icon on the Icon Bar and then select Debit Summary from the Report Type drop down list 15 x Report Type Debit Summary Print To Screen Printer File Report Filters Start 572172003 12 00 00 4M x End 572172003 11 59 00 PM Membe l CadTy fa z Card Po Result Approved User ID Po Batch poo Tikt 0 Aamot Merchant In the Report Filters area you can select the User ID that processed the transactions the Start and End dates the Ticket of the transaction the Status of transactions processed the Batch and the Amount Click the OK button to view print save the report 97 EBT Summary The EBT Summary report is a summary of your EBT transaction history eo Note This report is only available in an EBT processing environment To access the EBT Summary report fi
30. your device s documentation e Click OK to save these settings and return to the main Client window You may now perform a test transaction using your device see page 44 or you may proceed to the next section Client PIN Pad Setup see page 41 Tested Card Readers We test Client with a wide range of hardware in a variety of conditions If you have hardware not shown on this list and are able use it successfully with your copy of Client please contact us at feedback pccharge com and inform us of your results Set up each device as specified in the Notes column If no additional information is given other than the device to be selected from the drop down list in Client use the default settings listed above 38 Manufacturer Cherry Product Cherry Keyboard MY 7000 98 2000 XP 2003 Notes Cherry Cherry Keyboard MY 8000 Set up in Client as Keyboard Wedge Review the Note at the end of this table and refer to your Cherry manual to determine how to configure the following settings e Enable Header for track 1 and set to e Enable Terminator for track 1 and set to e Enable Header for track 2 and set to e Enable Terminator for track 2 and set to IDTech Serial Model WCR3321 12 Set up in Client as Serial Reader e Baud 9600 e Parity Even e Data Bits 7 IDTech USB Model IDT3331 12U Set up in Client as Keyboard Wedge MagTek Mini Micr Check and card swipe
31. ADING THE SOFTWARE AND OR OPENING THE SOFTWARE PACKET S AND OR USING THE SOFTWARE YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT UNDERSTAND IT AND AGREE TO BE BOUND BY ITS TERMS 1 GRANT OF LICENSE Subject to the terms and conditions of this Agreement and your payment of the applicable license fees VERIFONE grants You a limited nontransferable nonexclusive license to use the Software solely i in object executable code form ii on a single computer the Computer and iii for your internal use and without any further rights You understand that You must comply with VERIFONE s Software registration policies and the failure to comply with those policies may result in the disablement of the Software The Software is in use on a computer when it is loaded into temporary memory i e RAM or installed into permanent memory e g hard disk CD ROM or other storage device of a computer 2 COPYRIGHT The Software and all copies provided to you are licensed and not sold All title to the Software resides and remains in VERIFONE and its suppliers The Software is protected by U S copyright laws and international copyright treaties You may make one copy of the Software solely for backup or archival purposes You may not copy any documentation accompanying the Software 3 OTHER RESTRICTIONS You may not decompile disassemble or otherwise reverse engineer the Software except to the extent that the foregoing restriction is expressly
32. Charge Installation Menu does not automatically appear your copy of Windows may be set up to not allow auto run of CD ROMs If so you ll need to manually access the PCCharge Installation Menu Click your Windows Start button and then click Run Click the Browse button Click the drop down list to the right of the Look In field Select your CD ROM drive Double click the file CD_Start exe The PCCharge Installation Menu will appear Once you can access the PCCharge Installation Menu click the PCCharge Client button Next click the Install PCCharge Client button The PCCharge Client installation process will begin The following sections explain each screen displayed during the installation process Welcome Click Next gt to proceed to the next step in the installation process Welcome to the InstallShield Wizard for PCCharge Client Script tallShield Wizard will install PCCharge Client Script on your computer To continue click 14 License Agreement Select accept the terms of the license agreement and click Next gt to proceed to the next step in the installation process PCCharge Client Script InstallShield Wizard License Agreement Ples ad the follow c agreement carefully IMPORTANT CAREFULLY REVIEW THIS AGREEMENT BEFORE CONTINUING THE INSTALLATION OR USE OF THE VERIFONE INC VeriFone SOFTWARE SOFTWARE THIS END USER LICENSE AGREEMENT AGREEMENT IS A LEGAL AGREEMENT BETWE
33. EN YOU EITHER AN INDIVIDUAL OR A SINGLE ENTITY YOU AND VERIFONE IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT TERMINATE THIS INSTALLATION AND PROMPTLY RETURN ALL SOFTWARE AND DOCUMENTATION IF APPLICABLE TO THE PLACE YOU OBTAINED THE SOFTWARE FOR A FULL REFUND THE SOFTWARE INCLUDES COMPUTER SOFTWARE THE ASSOCIATED MEDIA ANY PRINTED MATERIALS AND ANY ONLINE OR ELECTRONIC DOCUMENTATION BY DOWNLOADING THE SOFTWARE AND OR OPENING THE SOFTWARE PACKET S AND OR USING THE SOFTWARE YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT UNDERSTAND IT AND AGREE TO BE BOUND BY ITS TERMS 1 GRANT OF LICENSE Subject to the terms and conditions of this Agreement and your payment of the applicable license fees VeriFone grants You a limited nontransferable nonexclusive license to use the Software solely i in object executable code form ii on a single computer the Computer and iii for your internal use and without any further rights You understand that You must comply with VeriFone s Software registration policies and the failure to comply with those policies may result in the disablement of the Software The Soft is in use on a computer when it is loaded into temporary memory i e RAM or x pt the f the i do not accept the terms of th InstallShield 15 Setup Type click Next gt to proceed to the next step in the installation process You may Simple Explanation Most users should simply sele
34. PCCharge Client Electronic Payment Processing Software Setup Guide and User s Manual Bora VeriFone THE WAY TO FA y Copyright March 2006 VeriFone Inc PCC 5 7 1i Notice Copyright March 2006 VeriFone Inc All rights reserved active Charge active Charge SDK PCCharge Payment Server PCCharge Pro PCCharge Devkit Virtual Charge IP Charge are trademarks and PC Charge is a registered trademark of VeriFone Inc Microsoft is a registered trademark and Windows is a trademark of Microsoft Corporation Other brands and their products are trademarks or registered trademarks of their respective holders and should be noted as such VeriFone Inc Parkway Business Center 5000 Business Center Drive Suite 1000 Savannah Georgia 31405 Technical Support 877 659 8981 Fax 912 527 4596 Software License IMPORTANT CAREFULLY REVIEW THIS AGREEMENT BEFORE CONTINUING THE INSTALLATION OR USE OF THE VERIFONE INC VERIFONE SOFTWARE SOFTWARE THIS END USER LICENSE AGREEMENT AGREEMENT IS A LEGAL AGREEMENT BETWEEN YOU EITHER AN INDIVIDUAL OR A SINGLE ENTITY YOU AND VERIFONE IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT TERMINATE THIS INSTALLATION AND PROMPTLY RETURN ALL SOFTWARE AND DOCUMENTATION IF APPLICABLE TO THE PLACE YOU OBTAINED THE SOFTWARE FOR A FULL REFUND THE SOFTWARE INCLUDES COMPUTER SOFTWARE THE ASSOCIATED MEDIA ANY PRINTED MATERIALS AND ANY ONLINE OR ELECTRONIC DOCUMENTATION BY DOWNLO
35. Po Batch sz Ticket Amount Po Merchant Approved All v Doe Sort Order You may sort by Company name or by Final Date In the Report Filters area you can select the Start and End dates and a Sort Order Click the OK button to view print save the report 99 Periodic Payments by Customer ID This report shows a summary of periodic payments based on customer database accounts that were processed within the selected date range To access the Periodic Payments by Customer ID report filter click Reports on the menu bar Click the Periodic Payments option Click the Summary by Customer ID option You may also click the Reports icon on the Icon Bar and then select Periodic Payments by Customer ID from the Report Type drop down list 15I x Report Type Periodic Payments by Customer ID Print To Screen Printer File Report Filters Start 3 73172004 12 00 00 4M End 3 73172004 11 59 00 PM Membe o o CadTyp jars Card Result Approved gt User ID Po Batch Doo Tikt S Aamot Merchant fal De In the Report Filters area you can select the Start amp End date the card Member the Card the User ID that processed the transactions the Ticket the Card Type the Status of the transactions processed the Batch the Amount and the Merchant Click the OK button to view print save the report 100 Periodic
36. Programs then PCCharge Pro or PCCharge Payment Server then PCCharge Appendices 70 Gift Card Processing From the Main Window see page 48 click the Gift Card icon to access the Gift Card Transaction window Or click Transactions on the menu bar and then click the Gift Card option ee Note If you are using a PIN pad device with PCCharge you must click the Gift icon before you can swipe a gift card through your PIN pad even if the Gift Card window is already onscreen This will activate the magnetic strip reader and make it ready for use 1 From the Action Selector Row select the desired action Redemption Register etc Enter the gift card number e In a retail environment the gift card should be swiped through your card reader If a card reader is not available type in the gift card number In a non retail environment type in the gift card number 3 Enter the dollar amount of the transaction 4 Click the Process button PM PCCharge Client User1 E 15 x File Transactions Reports Setup Help a Credit Debit Check Gift Customers Log Off Help Gift Card Redemption Redemption Register Increment Activate Cancel Balance Number Process Amount ae 2 9 2006 11 05 AM 71 e Note The fields shown may differ from what you see in your copy of the Client depending on the processor selected and the transaction being processed Gift Card Number
37. R TO THE SOFTWARE EVEN IF VERIFONE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH CLAIM OR DAMAGE IN ANY CASE VERIFONE S ENTIRE LIABILITY RELATING IN ANY MANNER TO THE SOFTWARE REGARDLESS OF THE FORM OR NATURE OF THE CLAIM SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE SOFTWARE ANY WRITTEN OR ORAL INFORMATION OR ADVICE GIVEN BY VERIFONE S DEALERS DISTRIBUTORS AGENTS OR EMPLOYEES WILL IN NO WAY INCREASE THE SCOPE OF THIS WARRANTY BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES OR LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES THE ABOVE LIMITATION MAY NOT APPLY TO YOU TERMINATION Either party may terminate this Agreement at any time as a result of a material breach by the other party by giving written notice of termination to the other party Unless otherwise agreed to by the parties in writing upon the expiration or termination of this Agreement You shall immediately remove from your Computer all copies of the Software EXPORT LAWS You shall fully comply with all laws and regulations of the United States and other countries relating to the export import and use of the Software You will defend indemnify and hold harmless VERIFONE from and against any and all claims proceedings losses damages liabilities fines penalties costs and fees including reasonable attorneys fees arising in connection with any violation of any regulation of any United States or other governmental authorit
38. Select Features ct the features setup will install s you want to uninstall Description PCCharge Client i PCCharge Client 0 00 MB of space required on the C drive 06 MB of space available on the C drive alii chok ffo ee Ready to Install You are now ready to install PCCharge Client Click Next gt to proceed to the next step in the installation process PCCharge Client Script InstallShield Wizard Ready to Install the Program The wizard is ready to begin installation Click I to begin the installation If you want to review or change any of your inst tings click Back Click Cancel to exit the d 19 Installing PCCharge is now being installed to your system This process should only take a few minutes arge Client Script InstallShield Wizard Setup Status PCCharge Client Script i Installing LUTTE T TTT TT carr 20 Installation Completed The installation process is complete You may now remove the PCCharge Installation CD from your computer Click Finish to proceed to The Setup Process PCCharge Client Script InstallShield Wizard InstallShield Wizard Complete ly installed PCCharge Client Script Click Finish Cancel 21 Setup Process During your first use of PCCharge Client you will go through a setup process If you need to make changes to the following settings at any time after the initial software setup you can access all of the setup parameters fr
39. Type H Card Po Result H User ID Po Batch pooo Ticket O amt Merchant 82 T ee Note Not all Reports windows selectable from the Reports menu will have the same options and fields accessible For example in the Today s Summary Report you wouldn t be able to change the Member and Ticket fields Further not all processing companies will have access to the same reports An account using a host based system would of course not be able to access the Settled Batch report host based systems close their batches terminal based systems settle their batches Report Type Each Reports menu item will display a different report type in the Report Type field You can select a different report type from this list by clicking on the small arrow to the right of the Report Type field Print To Window Default Selected Select this option if you want to view the report from within PCCharge After the report is shown on window you may print it out by clicking the Print button Printer Default Unselected Select this option if you want to send the report to the printer selected in the Report Printer Setup window see page 36 If this option is selected two additional options become available Portrait and Landscape Select the page orientation you wish to use File Default Unselected Select this option if you want to send the report to your hard drive as an ASCII text file After t
40. ashier account by clicking the Log On Off button on the Icon Bar This icon is immediately to the left of the help icon ee Note If you don t have your login information available you can log on anonymously To do so click the Anonymous button You ll be allowed to access the Client location with only base permissions you ll only be able to process sale transactions 73 Password On window The difference is that the Password window is displayed when a cashier attempts to access a function that he does not have permission to access Simple Explanation The Password window is very similar to the Log To access the protected function enter your User Name and Password for your cashier account then click the OK button This information will be available from whoever set up cashier privileges at the Server location If your cashier account has been set up at the Server location to allow access to this function the Client will allow you access it User Name __ Password Cancel Temporary Override As stated above the Password window is displayed when a cashier Kelly attempts to access a function that she does not have permission to access She would normally not be able to use this function at all However another cashier with access to that function David can temporarily allow Kelly to use that function To do this David types in his cashier User Name and Password in the Password window
41. be given to the customer It is basically a service that debit transactions allow you to offer for your customers 65 Total This field shows the total amount of the transaction to be processed It is calculated by adding the Amount and Cash Back field 66 Check Services Transactions Check Services Processing Check Verification verifies that the check writer has an account that does not have any negative flags for that method of check verification drivers license MICR etc Check Guarantee guarantees that the check amount will be paid to you regardless of the funds available in the customer s checking account To access the Check Services window click Transactions on the menu bar Click the Check Services option Or click the Check button on the Icon Bar A check swipe is available for processing checks You can contact your merchant service provider for more information e Note Your Check Services window may look slightly different depending on which check services company you are using PA PCCharge Client User1 lol xj File Transactions Reports Setup Help Credit Debit Check Gift Customers Log Off Help Check Services Verify Verity ZB AAN SEN eS Transit Number Process Account Number Check Number Amount Cancel Ticket 279 2006 11 07 AM 67 Action Tabs The action tabs allow you to select the desired Action Sale Credit etc Not all
42. ck Reports on the menu bar Click the Reprint Receipts option You may also click the Reports icon on the Icon Bar and then select Reprint Receipts from the Report Type drop down list EE Hl x Report Type Reprint Receipts Print To Screen Printer C File Receipt Options Secure C Merchant Customer Query TroutD Report Filters Start 5721 2003 12 00 00AM v End 5721 2003 11 59 00 PM 7 Start Number DOO O Card Type aoo End Number Result CadNumbe 7 Bache Ticket Doo O O Amount sisSCY Merchant faj uppror red e Enter the number of the first receipt in the Start Number field Enter the number of the last receipt in the End Number field Click the OK button to reprint the receipt s 102 The number of each transaction can be found by viewing the Detailed Summary report Alternatively you can use the Query TroutD button explained below Report Options Secure Default Selected Select this option to reprint the specified receipt s in secure format Account No Exp Date not displayed Merchant Default Unselected Select this option to reprint the specified receipt s in merchant format Account No Exp Date displayed and Merchant Copy printed at bottom of receipt Customer Default Unselected Select this option to reprint the specified receipt s in customer format Account No Exp Date not displayed and Customer Co
43. csssccessseecesssescesseeceseeeessseeeesaes 69 Gift Card Transactions ccccccssceccsseeeesseeeees Gift Card Transaction Types Gift Card Processing 4 diaries aan shrine aA Cashier Privileges a A aca ie ees Log ON eee Password Customer Database Customer Info Credit Card Info Customer Transactions 005 Processing a Customer Transaction 80 REPOMS niaan anae Arani 82 Viewing a Report 85 Daily Transaction SUMMAary cccccceeeeeeeeeteeeeeeceaeeeeceeeeeeeeeeseaeeceeeeeaeeeaeeseeeeseeeeeeeee 87 Credit Card Detail 88 AN Sis drhti tines aaite eetrenwtiveaveeye e e aia dead ebb avd a 89 21010 C EE A E E O A andy eh E A A A 90 SHIP iiini 91 Customer Transaction 92 Batch Pre Settle wii cciccccscsviccetecsancovcavecicscecuevtasuncavedavscaedersesttesecdonteceaccsudaesguesectinaresseeeses 93 Batch Post Settle cs cciewawurntatavaves as avatavaivasimavebestataaiauvtnaiteaavetereese 94 CHECK SUMMA areren eea reae Eaa aaa aaa A i e Aa eaaa eatae riers 95 Check Detail scsccnccsicctncecrcanet reine ae tenes anancensioedl aaae aE a SEa 96 Debit SUMIMAry AAE A E E A E E E EEE 97 EBT SUMIMANY apanan a o a a aa Aa a Eea Ea EEE Ea E eens 98 Periodic Payments by Expired Contracts ceccescseceeseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaeeneeeaeeas 99 Periodic Payments by Customer ID 100 Periodic Payments by Date
44. ct Complete and then skip ahead to the section Ready To Install see page 18 You may select either Complete setup or Custom setup Select Complete setup if you want to install all PCCharge program files and features If you select Custom setup you will be able to e Specify the PCCharge installation directory e Specify which PCCharge utilities are installed After you ve selected a setup type click Next gt to proceed to the next step in the installation process If you have selected Complete setup you may then skip ahead to the section Ready To Install see page 18 Otherwise continue on to the next section PCCharge Client Script InstallShield Wizard Setup Type Select the setup type to install Ple lect a setup type e Complete All program features will be installed Requires the most disk space Select which program features you want installed Recommended for advanced users Next gt Cancel Choose Destination Location Simple Explanation If you selected Complete as your setup type you may skip this section This window allows you to specify where on your local hard drive you d like to install PCCharge Client If you re upgrading PCCharge use the Browse button to specify the location of your existing installation directory Most users should click Next gt to proceed to the next step in the installation process WARNING If you change the destinatio
45. duct 98 2000 XP 2003 Notes Set up in Client as Ingenico 3010 Set up in Client as eN Crypt 2100 Signature capture device Set up in Client as eN Touch 1000 Ingenico eN Touch 1000 X X X X e Baud 9600 e Parity None e Data Bits 8 e Time Out 4 Set up in Client as VeriFone 101 1000 e Baud 1200 e Parity Even e Data Bits 7 e Time Out 4 Set up in Client as VeriFone 101 1000 e Baud 1200 e Parity Even e Data Bits 7 e Time Out 4 Ingenico 3010 X X X X Ingenico eN Crypt 2100 X X X X VeriFone 1000 X X X X VeriFone 1000 SE X X XI X 42 Manufacturer VeriFone Product 2000 98 2000 XP 2003 Notes Set up in Client as VeriFone 2000 e Baud 1200 e Parity Even e Data Bits 7 e Time Out 4 VeriFone Everest Set up in Client as VeriFone Everest Device must be on COM port 1 Requires device drivers from VeriFone VeriFone Everest Plus Set up in Client as VeriFone Everest Device must be on COM port 1 Requires device drivers from VeriFone VeriFone PCCharge Partner Set up in PCCharge as PCCharge Partner This device is a combined PIN pad card reader and receipt printer You must set up the PIN pad functionality of this device prior to setting up any other functionality Consult the documentation included with this device to determine how to set it up VeriFone SC 5000 MAC Set up in
46. e Note You may be required to enter a password to set up this feature If Client prompts you to enter a User Name and Password check with whoever set up the Server location You ll need to enter System as the User Name and the Password for the System account oix OK Report Printer _ ox I cea Configure 1 Click Setup on the menu bar Click the Printer option Click the Report option 2 Click the small drop down arrow button to the right of the Report Printer field Select the printer that Client will use to print reports and contracts 3 Click the Configure button Client will cause Windows to display the configuration window for the printer selected in the Report Printer field 4 Review the configuration window and make sure the correct settings have been configured for your printer You may want to refer to your printer s documentation Click the Print button when you re done to return to the Report Printer Setup window 5 Click the OK button to return to the main Client window Proceed to the next section Client Card Reader Setup 36 Client Card Reader Setup Simple Explanation This window allows you to set up a card reader to swipe cards that is to read the data stored on the card s magnetic strip by manually passing it through the card reader This window is separate from the Card Reader Setup window at the Server location You may choose to set up or not set up this dev
47. e Street Card Verification Value Close 2 9 2006 11 01 AM 2 You ll need a credit card with an active account use one that has adequate funds for testing purposes We suggest that you use your own credit card since you ll be transferring funds from that card s account to your business merchant account Enter the credit card s number into the Credit Card Number field Make sure that you enter the number without spaces or dashes 44 Click in the white space next to the words Card Member and type in the cardholder name exactly as show on the credit card Look at the Card Issuer field It should now display the type of card being processed VISA MC DISC etc If UnKn is displayed it means that the card number you ve entered is incorrect and that you ll need to re enter it After you ve re entered it click in the white space next to the words Card Member PCCharge should display the correct card type in the Card Issuer field Enter the card s four digit expiration date into the Exp Date MMYY field without using spaces or dashes Enter the number 1 into the Amount field without a dollar sign or a decimal point Client will automatically recognize 1 as one dollar Click the Process button Client may ask if the customer s card is present Click Yes You may be asked if you want to enter a ticket number Click No Finally Client may ask if you want to enter CPS qualifiers AVS information Click No if you can
48. e Payment Server 75 Customer Info Simple Explanation The Customer Info section of the Customers window allows you to store view and edit a customer s credit card information This information is stored in the customer database Peli Customer Info Credit Card Info Customer ID Company Name Contact Salutation Alt Contact First Name ts MI ts Last Name pooo Phone pooo E Mail Alt Phone pooo Street y O Fax l i City O y O State lft Zip O Cheit Lint ee X Cg No Records Found p I Auto Assign Customer ID New Update Delete Find Close Creating a New Customer 1 From the main window click the Customers button on the icon bar Click the Credit Card Info tab Note that you can also use the right and left arrows at the bottom of this window to browse through your customers 2 From the Customer Info section of the Customers window click the New button 3 You can manually create a Customer ID or Client can auto create the Customer ID field If you check the box labeled Auto Assign Customer ID Client will automatically create a Customer ID when you click the New button 4 Enter your customer s personal information It is not necessary to use every field However you must at least provide a Company Name or First Name amp Last Name If you fill out a First Name and Last Name but not a Company Name a Company Name will be generated for
49. e that a two character Server ID be entered at the time the transaction is processed The Server ID entered is then associated with that transaction and can be referenced from the Gratuity or Open Gratuity Reports 57 Using Restaurant Transaction Processing ahead to the section About Commercial Card Processing see page 60 Simple Explanation If your company is not set up as a restaurant skip Restaurant transaction processing is handled in much the same way as normal processing The major difference is that there is a second step for some types of restaurant based transactions establishing the actual gratuity amount This second step ensures that the correct gratuity amount is transferred from the customer s account to your account The different types of restaurant transactions are explained in detail below A Sale including an estimated gratuity amount This transaction should be used when the actual gratuity amount is not yet Known but the total sale amount is known at the time of transaction Client automatically calculates the Estimated Gratuity Amount This amount is based on the Authorization Expansion Factor set in the processors extended data fields This Estimated Gratuity Amount can be overridden simply by typing over the value displayed in the Estimated Gratuity Amount field This transaction should be followed by a Gratuity transaction A Sale including a known gratuity amount This transaction s
50. e to the Reseller VERIFONE agrees to provide you with free telephone support for a period of sixty 60 days from installation provided that in no event shall You be entitled to such support no later than one 1 year after VERIFONE provided the Software to the Reseller You agree that it is Your responsibility to determine when VERIFONE provided the Software to the Reseller Telephone support shall occur during the hours of 9 a m to 8 p m Eastern Time Monday through Friday excluding holidays and is subject to change NO OTHER WARRANTIES EXCEPT FOR THE WARRANTIES PROVIDED HEREIN THE SOFTWARE IS PROVIDED AS IS AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW VERIFONE DISCLAIMS ALL OTHER WARRANTIES REGARDING THE SOFTWARE EXPRESSED OR IMPLIED AND INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS YOU MAY HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION NO LIABILITY FOR CONSEQUENTIAL DAMAGES VERIFONE AND ALL PARTIES INVOLVED IN THE CREATION OR DELIVERY OF THE SOFTWARE TO YOU SHALL HAVE NO LIABILITY TO YOU OR ANY THIRD PARTY FOR SPECIAL INCIDENTAL INDIRECT EXEMPLARY AND CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS GOODWILL OR SAVINGS DOWNTIME DAMAGE TO OR REPLACEMENT OF SOFTWARE AND DATA ARISING FROM CLAIMS BASED IN WARRANTY CONTRACT TORT OR OTHERWISE RELATING IN ANY MANNE
51. elect the gift card processing company that will be accessed from this Client location 2 Select the Gift Card Processing Company Numbers that will be accessed from this Client location 3 Click Next gt to proceed to the next step in the installation process 30 End of Setup Wizard The automated setup process is complete Click Finish to proceed to the final setup steps Client Setup Wizard Your electronic payment processing software has now been set up You are ready to start processing transactions Help Cancel lt Back Jext gt 31 Client User Setup Simple Explanation This window allows you to specify which PCCharge user from the Server location you ll use to process transactions software Using User1 to process multiple Client transactions will result in loss of data and or program functionality WARNING You must have more than one user to properly use the Client User Information Show at Startup 1 Each Client location needs to have a different User This window displays the users set up at the Server location of PCCharge 2 Select the User for the current Client location by clicking on that User name om Note When Show at Startup option is checked this Select User window will be displayed when the Client software starts up 3 Select the User for the current Client location by clicking on that User name Click OK to confirm your s
52. election and continue on to the next section 32 Client Receipt Printer Setup Simple Explanation The Receipt Printer Setup window allows you to select the printer you ll use to print receipts from this Client location This window is separate from the Receipt Printer Setup window at the Server location You may choose to set up or not set up receipt printing from either location Server and or Client If you do not have a printer or you simply do not want to print receipts leave this window set to its default settings as shown below click OK and skip ahead to the section Client Report Printer Setup see page 36 e Note You may be required to enter a password to set up this feature If Client prompts you to enter a User Name and Password check with whoever set up the Server location of PCCharge You ll need to enter System as the User Name and the Password for the System account MiReceipt Printer Setup r Receipt Printer r Printer Orientation Portrait Landscape zi Receipt Options J Print Receipts for Pre Auths Comments Cancel Secure Receipts p Configure Number of Copies Hl Right 720 Left 720 720 Bottom 1 Click the small drop down arrow button to the right of the Printer field Select the printer that Client will use to print receipts Optional You may configure your printer s settings by clicki
53. entries for a particular customer The search allows you to use the Customer ID Company Name and Last Name fields from the Customers window to find the desired customer Select the field you would like to use in the search and enter the information you d like to find using the Search For field 77 Credit Card Info Simple Explanation The Credit Card Info section of the Customers window allows you to store a customer s credit card information in the customer database You can also use this section to process individual transactions for specific customers sox JV Auto Assign Customer ID New Update Customer Info Credit Card Info Credit Card Number Process Expiration Date Alt Credit Card Number J Alt Expiration Date Amount Customer Code Tax penenr Sid Recording a Customer s Credit Card Information J From the main window click the Customers button on the icon bar Select the customer whose credit card information you wish to view edit If you have not entered any customers into the customer database refer the subsection Creating a New Customer in the section Customer Info see page 76 Click the Credit Card Info tab to access the Credit Card Info section of the Customers window The values in the Credit Card Number Expiration Date Alt Credit Card Number and Alt Expiration Date fields are pulled from the Customer Info window You can also use the righ
54. for restaurant transaction processing with the Server location the user can add a gratuity to the total transaction amount i Simple Explanation Client has the ability to process restaurant based If your company is not set up as a restaurant skip ahead to the section About Commercial Card Processing see page 60 Client can process the following types of restaurant transactions A Sale including an estimated gratuity amount This transaction should be used when the actual gratuity amount is not yet known but the total sale amount is known at the time of transaction A Sale including a known gratuity amount This transaction should be used when both the actual gratuity amount and the total sale amount are known at the time of transaction A Pre auth including an estimated gratuity amount This transaction should be used when the actual gratuity amount is not yet known but the total pre auth amount is known at the time of transaction A Post auth including a known gratuity amount This transaction should be used when the actual gratuity amount is known after the original corresponding Pre Auth transaction has been processed A Gratuity after a Sale including an estimated gratuity amount This transaction should be used when the actual gratuity amount is known after the original corresponding Sale including an estimated gratuity amount transaction has been processed Client can also be configured to requir
55. fore batch settlement close With a host based auto close system the action has to be performed on the same day If you want to void a credit and the action is not available use the Void action Sale Recovery This action removes a Void Sale transaction The original sale will be processed as if the sale was never voided This action can only be performed before batch settlement close With a host based auto close system the action has to be performed on the same day Credit Return Recovery This action removes a Void Credit Return transaction The original credit will be processed as if the credit was never voided This action can only be performed before batch settlement close With a host based auto close system the action has to be performed on the same day Debit Card Processing 1 From the Client s main window see page 48 click the Debit icon to access the Debit Card Sale window Or click Transactions on the menu bar and then click the Debit Card option e Note If you are using a PIN pad device with PCCharge you must click the Debit icon before you can swipe a debit card through your PIN pad even if the Debit Card window is already onscreen This will activate the magnetic strip reader and make it ready for use Select the transaction type Sale Return etc you want to perform Swipe the debit card through your card reader Depending on your PIN pad and debit card processing company Client may
56. he main Credit Card Transaction window is that this window provides a convenient way to process transactions for customers recorded in the customer database Simple Explanation The Customer Transactions window allows you to E customer Transactions m oj xj Credit Card Transaction OK Credit Card Number Exp Date Trans Type Ticket Number Close Issuer Reference Number Customer Code Name Sub Total 0 00 Street Tax 0 00 Zp State Total 0 00 Processing a Customer Transaction e Note The following instructions apply to processing individual customer transactions using a credit card If a customer wants to use an alternate form of currency for a contract based payment refer to the Manual Payment method described in the subsection Editing a Customer Contract in the section Contracts in the Server manual 1 To access the Customer Transactions window click Customers on the menu bar Click the Customers option Select the customer for whom you wish to process a transaction Click the Credit Card Info tab Click Process to access the Customer Transactions window 2 Client will automatically fill out this window with the transaction customer and card information from the Customer Info and Credit Card Info sections of the Customers window You can manually modify some of the values listed in the Customer Transactions window but any changes
57. his option is enabled and you click OK you ll need to specify the desired file name and location of the text file Report Filters Start Click the small drop down arrow button to the right of the Start field Select the start date for report range you wish to view End Click the small drop down arrow button to the right of the End field Select the end date for report range you wish to view Member Use this field if you want to generate a report that shows only those transactions processed for a specific card member Enter the exact card member name used in the original transaction s Card Use this field if you want to generate a report that shows only those transactions processed for a specific credit card number Enter the exact credit card number used in the original transaction s ee Note Enter the first four digits of the credit card number eight periods and then the last four digits of the credit card number 83 User ID Use this field if you want to generate a report that shows only those transactions processed by a specific user ID This report applies only to multi user version of PCCharge Enter the exact user ID used to process the original transaction s Ticket Use this field if you want to generate a report that shows the transaction associated with a particular ticket number Enter the exact ticket number used in the original transaction Merchant Default All
58. hould be used when both the actual gratuity amount and the total sale amount are known at the time of transaction Client automatically calculates the Actual Gratuity Amount This amount is based on the Authorization Expansion Factor set in the processor s extended data fields This Actual Gratuity Amount can be overridden simply by typing over the value displayed in the Estimated Gratuity Amount field A Pre auth including an estimated gratuity amount This transaction should be used when the actual gratuity amount is not yet known but the total pre auth amount is known at the time of transaction Client automatically calculates the Estimated Gratuity Amount This amount is based on the Authorization Expansion Factor set in the processor s extended data fields This Estimated Gratuity Amount can be overridden simply by typing over the value displayed in the Estimated Gratuity Amount field This transaction type differs from a Sale including an estimated gratuity amount in that a Pre Auth sets money aside in anticipation of a Post Auth including a known gratuity amount A Post Auth can for less than the original Pre Auth A Pre Auth must be followed by a Post Auth in order for the funds to be transferred from a customer s account to your account A Post auth including a known gratuity amount This transaction should be used when the actual gratuity amount is known after the original corresponding Pre Auth transaction has been pr
59. ice at either location Server and or Client If you do not have a card reader installed on your machine leave this window set to its default setting as shown below with Keyboard Wedge selected and skip ahead to the next section Client PIN Pad Setup see page 41 om Note If you are processing debit card transactions you ll need to have a card reader and PIN Pad connected to your computer e Note You may be required to enter a password to set up this feature If Client prompts you to enter a User Name and Password check with whoever set up the Server location You ll need to enter System as the User Name and the Password for the System account Tixi r Card Reader Com Port Port Com OK Cancel Baud Parity Time Out 300 e 2400 C None 4 Sec C 600 C 4800 Odd r Data Bits C 1200 3600 C Eyen C7 C8 1 Click Setup on the menu bar Click the Devices option Click the Card Reader option 2 Click the small drop down arrow button to the right of the Card Reader field Select the type of card reader that you ll use with Client e Serial Reader A serial card reader is connected to your computer s COM port by acord that ends in a 9 pin plug Keyboard Wedge A keyboard wedge reader is usually a card swipe device that connects in between your keyboard and your computer However the setting Keyboard Wedge also refers to keyboards with bu
60. id Credit Credit Card Number Card Issuer o Bie Card Member O Exp Date MMYY Cancel Amount iz Ticket Number ooo Process Zip Lo Offline Street Card Verification Value Close 2 9 2006 11 01 AM Menu Bar Top of the main window The menu bar is a generic Windows based menu system The menu bar allows you to access every feature of Client File Transactions Customers Batch Reports Utilities Setup Help Icon Bar Top of the main window The Icon Bar allows you to access six of the main functions of the software credit card processing debit card processing check processing gift card processing cashier log on off the customer database and the help file Simply click the appropriate icon to access the desired function 48 Credit Debit Check Gift Customer Log Off Help Action Selector Row The Action Selector Row allows you to select the type of transaction to be performed As you access different functions of the software the Action Selector Row changes The Action Row displays all types of actions that can be performed using the currently selected processor and processing function Example Functions available when processing credit card transactions are not all available when processing debit card transactions Sale Credit Void Sale Pre Auth Post Auth Void Credit Active Company Display Bottom middle of the main window This drop down box displays the cu
61. ilt in card readers 3 If you ve selected Keyboard Wedge complete the following steps 37 e Notice the default Time Out value 4 seconds This value determines how long Client waits for a card swipe to be completed You should not change the default value unless you are experiencing difficulties with your device e Click OK to save these settings and return to the main Client window You may now perform a test transaction using your device see page 44 or you may proceed to the next section Client PIN Pad Setup see page 41 4 If you ve selected Serial Reader Review the Tested Card Readers table at the end of this Card Reader Setup section to determine if there are any special settings recommended for your card reader Next complete the following steps e Select the baud appropriate for your serial card reader the default value is 9600 This information should be provided by your device s documentation e Select the parity that the serial card reader uses This information should be provided by your device s documentation e Click the small drop down arrow button to the right of the Com Port field Select the COM port of the serial card reader that you ll use with Client Most users can select Port Com1 but some users may have plugged the device into port 2 and should select Port Com2 e Select the data bits setting appropriate for your serial card reader the default value is 8 This information should be provided by
62. information given in this section explains how CISP may affect your business CISP Requirements In order for you to protect yourself you must comply with the twelve basic CISP requirements listed below These are the most current requirements as of the printing of this manual but you should check Visa s website http www visa com cisp for the most up to date requirements Install and maintain a working firewall to protect data Keep security patches up to date Protect stored data Encrypt data sent across public networks Use and regularly update anti virus software Restrict access by need to know Assign unique ID to each person with computer access Don t use vendor supplied defaults for passwords and security parameters Track all access to data by unique ID 10 Regularly test security systems and processes 11 Implement and maintain an information security policy 12 Restrict physical access to data CONT O21 eGo In addition to these requirements Visa also provides sub requirements to which merchants must adhere It is suggested that you contact Visa or visit their website http www visa com cisp to learn more about CISP requirements and compliance e Note Other card associations such as MasterCard Discover and American Express have established programs cardholder security programs as well These programs are similar to CISP You should become familiar with these other security programs as well
63. ion has a convenient easy to use drop down menu in the Ship transaction window The Server user can select which transactions to perform simply and quickly without referring to reports to get the information on the original Book transaction Pre Auth 55 Using Book and Ship Transaction Processing Simple Explanation If your company is not set up as a mail order or e Commerce business skip ahead to the section About Restaurant Transaction Processing see page 57 Book amp ship transaction processing is handled in much the same way as Pre Auth and Post Auth transaction processing Essentially a Book transaction is the same as a Pre Auth and Ship transaction is the same as a Post Auth The Ship transaction must be performed at the Server location The Client can only perform Book transactions Enter all of your transaction information into the Book transaction window Since the Book transaction type is similar to the Pre Auth transaction type you can refer to the section Credit Card Transaction Types for more information on both of the types see page 54 e Note As with Sale transactions processing companies often offer a better per transaction rate if you enter the ticket number zip CVC2 CVV2 CID and street 56 About Restaurant Transaction Processing transactions in a way specifically suited for that type of business Using Client and a processing company that is certified
64. it which is usually 7 10 days You should contact your merchant service provider credit card processing company for the exact time Post Auth This action makes an approved Pre Auth or voice authorized transaction available for batch settlement close This action is the second half of a sale Void Credit This action removes a Credit transaction This action can only be performed before settlement close This action can only be performed before batch settlement close With a host based auto close system the action has to be performed on the same day Void Auth This action removes a Post Auth transaction This action can only be performed before re transmission With a host based system the action has to be performed on the same day This transaction is not available with all processing companies If you want to void a Post Auth and the action is not available use the Void action ee Note You will notice there is no action to void a Pre Auth This is because you cannot void a Pre Auth To remove a Pre Auth you can have the processing company remove the transaction if your processing company is host based they can probably do it Or you could follow up the Pre Auth with a Post Auth and do a Void Sale The only other option is to simply wait for the authorization to expire Book This action is essentially the same as a Pre Auth it reduces a cardholder s account s limit to buy for a predetermined amount of time The Book
65. it card transactions you ll need to have a card reader and PIN Pad connected to your computer ee Note You may be required to enter a password to set up this feature If Client prompts you to enter a User Name and Password check with whoever set up the Server location You ll need to enter System as the User Name and the Password for the System account E Configure PinPad Information i oj x PinPad m Com Port ila v Port Coml 7 Cancel Baud Parity Time Out C 300 2400 C None E Sec C 600 4800 C Odd Data Bits f 1200 9600 Even o C8 1 Click Setup on the menu bar Click the Devices option Click the Pin Pad option 2 Review the Tested PIN Pads table at the end of this PIN Pad Setup section to determine if there are any special settings recommended for your PIN pad 3 Click the small drop down arrow button to the right of the PIN Pad field Select the PIN Pad that you ll use with Client Depending on the PIN Pad selected you may not need to set up all or any of the following fields e Click the small drop down arrow button to the right of the Com Port field Select the COM port of the PIN pad that you ll use with Client Most users can select Port Com1 but some users may have plugged the device into port 2 and should select Port Com2 Select the baud appropriate for your PIN pad the default value is 1200 This information should be provided by your
66. kip ahead to the section Offline Processing see page 60 Commercial card transactions record a customer code and a tax amount The customer code is the code that is assigned to that cardholder by his her company and is typically used for accounting within the cardholder s company The tax amount is added to the total amount to be charged from that card it s also kept separate for accounting purposes 60 Using Commercial Card Processing cards also known as purchasing or corporate cards skip ahead to the section i Simple Explanation If your company is not set up to accept commercial Offline Processing see page 60 Commercial cards are processed in almost the same way as normal credit cards If your credit card processing company is certified for commercial card processing Client will allow you to add a tax amount to the total transaction amount and can also include a customer code with the transaction information sent to the credit card processing company Client automatically recognizes commercial cards so no special steps need to be taken to process commercial cards other than inputting the customer code and tax amount at the time of the sale 61 Offline Processing Simple Explanation Offline processing allows you to enter all the necessary data for each of your transactions without having to connect to the processing company for each transaction immediately The card information is
67. l report filter click Reports on the menu bar Click the Transactions option Click the Credit Card Detail option You may also click the Reports icon on the Icon Bar and then select Credit Card Detail from the Report Type drop down list 2 0 xi Report Type Credit Card Detail Print To Screen Printer C File m Report Filters Start 572172003 12 00 00 4M x End 5 72172003 11 59 00 PM Member Po Card Type ja id Card P Result Approved x User ID O Batch oOo Ticket P Amount Po Merchant faj v In the Report Filters area you can select the Start amp End date the card Member the Card the User ID that processed the transactions the Ticket the Card Type the Status of the transactions processed the Batch the Amount and the Merchant Click the OK button to view print save the report 88 AVS The AVS report shows your transaction history with the AVS response for each transaction To access the AVS report filter click Reports on the menu bar Click the Transactions option Click the AVS Report option You may also click the Reports icon on the Icon Bar and then select AVS from the Report Type drop down list zix Report Type avs X Print To Screen Printer File i Report Filters Start 5 72172003 12 00 00 AM x End 5 721 2003 11 59 00 PM Membe O Cadea y Card a Result Approved User ID Po Batch
68. ll notices to VERIFONE shall be sent to the attention of VERIFONE s Executive Vice President Table of Contents NOUCG vicisssiccciecciscetasidsensendiewetsdsinendendieatewdvacenecddenenaanadduadawndas 2 Software License sisaiscasssaseeaessiseansnwaanscaveuavieavenanstereduewedans 3 ITFOGUCTION m E T 8 Important Security Notice cccceeeeeseeeseeeeeeeeeeeeeeeeees 9 System Requirements ccccccccsesseseeeeeeeeeeeeeseneeseeeeeeeeeeees 12 Installation sctetesscestsasecnattasccnadindnocntdadnerstentbeeaitathieabtaanimantaain Welcome siisii oiai License Agreement Setup Type seeren Choose Destination Location Select Features cee Ready to Install Set p Process iiihanaa naana aiana aiaa na anaana Starting PCCharge Client c eeeeeees Setup Wizard ceee PCCharge Path iincsnccnwenctraniiw Credit Card Processing Company Setup Debit Card Processing Company Setup Check Services Company Setup Gift Card Processing Company Setup End of Setup Wizard Client User Setup eee Client Receipt Printer Setup Client Report Printer Setup Client Card Reader Setup Client PIN Pad Setup ie at Performing Test Transactions ccsccsecsccsssressccsscecesrecssessseseseessaescoesessrseseessoeesseessaeeesees USER S GUIS E E Main Window cseeeees Processing Transactions re Sea
69. lly moved from your customer s checking account to yours is Verify This action allows you to verify that a checking account exists for your customer and guarantees that the amount of the transaction is available This action also allows you to perform the first half of a sale transaction This action does not make information available for re transmission Sale This action reduces the balance of your customers checking account A sale actually performs two functions First a sale will verify guarantee a check Second it will make the transaction available for re transmission Void This action removes a Sale or Forced transaction from the re transmission information You will be deleting the transaction You will not get the funds from this transaction Use the Void Sale action to correct mistakes and on same day returns This action can only be performed before re transmission Force This action makes a verified check transaction available for re transmission A Verify followed by a Force is equivalent to a Sale 69 Gift Card Transactions Gift Card Transaction Types There are several gift card processing companies currently supported by Client each with its own unique transaction types Consult the PCCharge Appendices for a description of the transaction types available for each processor To access the PCCharge Appendices available at the Server location click the Windows Start button then Programs or All
70. lter click Reports on the menu bar Click the EBT option You may also click the Reports icon on the Icon Bar and then select EBT Summary from the Report Type drop down list 15 x Report Type EBT Summary Print To Screen Printer File Report Filters Start 572172003 12 00 00 4M x End 572172003 11 59 00 PM Membe l CadTy fa z Card Po Result Approved User ID Po Batch poo Tikt 0 Aamot Merchant In the Report Filters area you can select the User ID that processed the transactions the Start and End dates the Ticket of the transaction the Status of transactions processed the Batch and the Amount Click the OK button to view print save the report 98 Periodic Payments by Expired Contracts This report shows the customer database accounts that will expire within the selected date range To access the Account Expiration report filter click Reports on the menu bar Click the Periodic Payments option Click the Summary by Expired Contracts option You may also click the Reports icon on the Icon Bar and then select Periodic Payments by Expired Contracts from the Report Type drop down list Pa Report Type Perodic Payments by Expired Contre Print To Screen Printer C File Report Filters Start 3 73172004 12 00 00 4M x End 3 73172004 11 59 00 PM Member Po Sort Order Company F Card Result User ID
71. n behalf of or legally bind the other Neither party may assign this Agreement in whole or in part without the other party s written consent which consent shall not be unreasonably withheld If any provision of this Agreement is found by a court of competent jurisdiction to be invalid the parties nevertheless agree that the court should endeavor to give the maximum effect to the parties intentions as reflected in the provision and that the other provisions of the Agreement shall remain in full force and effect Neither party shall use the name or marks refer to or identify the other party in advertising or publicity releases promotional or marketing correspondence to others without first securing the written consent of such other party Each party agrees that it will not unduly delay in responding to such a request In addition to those obligations that have accrued prior to termination Sections 3 4 and 6 through 11 shall survive any termination of this Agreement All notices demands or consents required or permitted hereunder shall be in writing and shall be delivered in person or sent via overnight delivery or certified mail to the respective parties at the addresses set forth herein or at such other address as shall have been given to the other party in writing Such notices shall be deemed effective upon the earliest to occur of i actual delivery or ii three days after mailing addressed and postage prepaid return receipt requested A
72. n directory it is vitally important that you install to your computer s local hard drive You should not install PCCharge across a network to another computer s local hard drive PCCharge uses system files that must be on the local computer s hard drive PCCharge Client Script InstallShield Wizard a xj Choose Destination Location fold setup will install files amp Install PCCharge Client to C Program File Technical Details PCCharge Client replaces updates some Windows system files This directory is where the original copies of those files are placed If it should become necessary to restore your computer to its state before the install these files would be retrieved This would only be effective if no other programs had been installed since the installation of PCCharge Client The installation of other programs may replace update some of the same Windows system files and restoring older versions of those files could result in disrupted functionality of those other programs Select Features Simple Explanation If you selected Complete as your setup type you may skip this section This window allows you to specify which PCCharge features you d like to install You can uncheck a feature if you do not want that feature to be installed Most users should click Next gt to proceed to the next step in the installation process i PCCharge Client Script InstallShield Wizard
73. n was unsuccessful the Server location should return a response explaining the problem If you are concerned about processing duplicate transactions please enable the Require Duplicate Transactions to be Forced feature at the Server location consult the section Configure Setup or Preferences in the PCCharge Pro or Payment Server manual respectively 53 Credit Card Transaction Types Sale This action decreases the cardholder s limit to buy It authorizes a transfer of funds from the cardholder s account to your account Credit This action increases the cardholder s limit to buy It authorizes a transfer of funds from your account to the cardholder s account Void Sale This action removes a sale transaction No funds will be received from this transaction Use the Void Sale action to correct mistakes and on same day returns This action can only be performed before batch settlement close With a host based auto close system this action has to be performed on the same day Pre Auth This action reduces a cardholder s account s limit to buy for a predetermined amount of time A Pre Auth is the first half of a sale A Pre Auth specifies that amount to be set aside for a potential transfer of funds The funds are not transfer at batch settlement close unless a Post Auth is performed using the Pre Auth s approval code As previously mentioned there is a time limit on a Pre Auth s usability The processor determines the time lim
74. nd of your receipt The comment section can be up to five 5 lines long with each line being no longer than forty 40 characters Click OK to save your comments 8 Click the OK button Client will display its main window Proceed to the next section Client Report Printer Setup Tested Receipt Printers We test Client with a wide range of hardware in a variety of conditions If you have hardware not shown on this list and are able use it successfully with your copy of Client please contact us at feedback pccharge com and inform us of your results Set up each device as specified in the Notes column If no additional information is given other than the device to be selected from the drop down list in Client use the default settings listed above a Note Windows generic text printer drivers were used for all printers that were tested on Windows 2003 34 Manufacturer Citizen Product CBM 1000 98 2000 XP 2003 Notes X X Manual tear off Drivers available online Set up in PCCharge as Roll Printer Set the Column Width to 40 Citizen iDP 3550 Drivers available online Set up in PCCharge as Roll Printer Set the Column Width to 40 Citizen CPM 10 without card reader Thermal printer Drivers available online Set up in PCCharge as Roll Printer Set the Column Width to 40 Star SP2000 Manual tear off Drivers available online Set up in PCCharge as Roll Pri
75. ng the Configure button on the right side of this window 33 2 Select the Orientation that you want for your printed receipts You may select a Portrait or Landscape orientation 3 Inthe section labeled Receipt Options specify the of Copies you want to print 4 You now have the option to uncheck the box labeled Print Receipts for Pre Auths Books Pre auth and book transactions set money aside on a customer s credit card without actually initiating the transfer of funds from the customer s account to your account These transaction types are often used when the exact final amount of the transaction is not known Unchecking this box makes PCCharge not print out receipts for these two transaction types 5 If you want the credit card number on all receipts to be masked covered with X s put a check in the box labeled Secure Receipts 6 Set your Margins The values for the margins are displayed in twips There are 1440 twips in an inch so the default setting of 720 twips is equal to one half of an inch The margin settings allow you to place the receipt information in different areas of the page to permit the use of preprinted invoices We recommend that you leave these settings at their default values You should wait until you see your printed receipts before you modify these values 7 Click the Comments button Client will display the Receipt Comment Setup window This feature allows you to include a customized message at the e
76. nsult the following section Processing an Import File for more information on this subject Processing an Import File Import files must be processed from the Server location This is intended as a security feature since Client generated import files are usually created in response to a temporary communications outage Consult the Server location manual for instructions on importing offline processing files 63 Debit Card Transactions Debit Card Transaction Types There are two main types of debit card transactions Sales and Credits Other debit card transactions Void Sale Void Credit etc are variations on these The different types of transactions are also known as actions Here is a list with general descriptions 1 Sale This action decreases the cardholder s limit to buy It authorizes a transfer of funds from the cardholder s account to your account Credit Return This action increases the cardholder s limit to buy It authorizes a transfer of funds from your account to the cardholder s account Void Sale This action removes a sale transaction No funds will be received from this transaction Use the Void Sale action to correct mistakes and on same day returns This action can only be performed before batch settlement close With a host based auto close system the action has to be performed on the same day Void Credit Return This action removes a Credit transaction This action can only be performed be
77. nter Set the Column Width to 40 Star Micronics TSP700 Automatically cut off Thermal printer Drivers available online Set up in PCCharge as Roll Printer Set the Column Width to 40 Epson M129C TM T88llIP Drivers available online Set up in PCCharge as Roll Printer Set the Column Width to 39 Epson TM T90 Set up in PCCharge as Roll Printer Set the Column Width to 39 Epson TMU220B Set up in PCCharge as Roll Printer Set the Column Width to 45 VeriFone PCCharge Partner Set up in PCCharge as PCCharge Partner This device is a combined PIN pad card reader and receipt printer You must set up the PIN pad functionality of this device prior to setting up any other functionality Consult the documentation included with this device to determine how to set it up 35 Client Report Printer Setup Simple Explanation This window allows you to set up a standard Windows compatible printer to print reports from this Client location This window is separate from the Report Printer Setup window at the Server location You may choose to set up or not set up report printing from either location Server and or Client If you do not have a printer or you simply do not want to print receipts leave this window set to its default settings as shown below click OK and skip ahead to the section Client Card Reader Setup see page 37
78. ocessed Client automatically calculates the Actual Gratuity Amount This amount is based on the Authorization Expansion Factor set in the processor s extended data fields This Actual Gratuity Amount can be overridden simply by typing over the value displayed in the Actual Gratuity Amount field A Post Auth and or Actual Gratuity Amount can for less than the original Pre Auth and or Estimated Gratuity Amount A Pre Auth must be followed by a Post Auth in order for the funds to be transferred from a customer s account to your account 58 A Gratuity after a Sale including an estimated gratuity amount This transaction should be used when the actual gratuity amount is known after the original corresponding Sale including an estimated gratuity amount transaction has been processed A Gratuity can for less than the original Estimated Gratuity Amount A Sale including an estimated gratuity amount must be followed by a Gratuity in order for the amount of the gratuity to be transferred from a customer s account to your account 59 About Commercial Card Processing Simple Explanation Client has the ability to process commercial card transactions Commercial cards also known as corporate cards or purchasing cards are special credit cards that are given to employees of businesses governments etc for company purchases If your company is not set up to accept commercial cards also known as purchasing or corporate cards s
79. om the Setup menu The following sections explain each window displayed during the PCCharge Client setup process 22 Starting PCCharge Client Simple Explanation The following instructions explain how to start up PCCharge Client for the first time 1 Click the Windows Start button its default location is the bottom left of your screen 2 Click Programs or Program Files 3 Click PCCharge Client 4 The following shortcuts are available PCCharge Client Help File Also available within PCCharge e PCCharge Client Manual The PCCharge manual in PDF format e PCCharge Client Read Me Readme shown during installation e PCCharge Client The PCCharge executable e Uninstall PCCharge Client Uninstalls PCCharge Client 5 Click PCCharge Client to start PCCharge Client T T 1 9 Technical Details if you chose to not have PCCharge Client added to the Windows Start Menu you ll need to manually start PCCharge Client You can do so by browsing to the PCCharge Client installation directory via Windows Explorer The default location of the PCCharge Client executable is C Program Files PCCWClient PCCWClient exe 23 Setup Wizard Click Next gt to proceed to the next step in the installation process Client Setup Wizard This Setup Wizard will walk you through setting up your electronic payment processing software merchant information You will always be able to run this wizard again should your merchan
80. on to view the next page in the report Move Backward Click this button to move backward in your page view history OOS 9 OO Move Forward Click this button to move forward in your page view history 86 Daily Transaction Summary The Daily Transaction Summary is a summary of the transactions that you have processed today To access the Daily Transaction Summary report filter click Reports on the menu bar Click the Transactions option Click the Daily Transactions option You may also click the Reports icon on the Icon Bar and then select Daily Transaction Summary from the Report Type drop down list 15 xi Report Type Daily Transaction Summary Print To Screen Printer C File m Report Filters Start 5721 2003 12 00 00 AM End 572172003 11 59 00 PM M Member Po Card Type f l v Card o Result Approved User ID Po Batch o Ticket Po Amount tis Merchant fal v In the Report Filters area you can select the User ID that processed the transactions Status of the transactions processed the Start and End date the Batch and the Merchant Click the OK button to view print save the report Because this is a Daily Transaction Summary the Start and End dates default to today s date 87 Credit Card Detail The Credit Card Detail report is a line by line view of your credit card transaction history To access the Credit Card Detai
81. ost Card Stolen Card Hold Call Call for Auth Pick Up Card If neither attempt at contacting the processing is successful Client will display Result of NOT CAPTURED and a communications related error message for a Response This error message may vary but some of the likely possibilities are shown below If you receive a communications related error message for a Response investigate the Server location Example Responses Port Access Error No Carrier No Dial Tone No Answer Connect Failure Com Error e If you received some other error message you will need to contact Technical Support at 877 659 8981 45 8 Since you ve received a Result of CAPTURED you know that the Client location is properly communicating with the Server location Click OK on the Result window e Note This means that 1 00 from the credit card has been reserved or put on hold This step in transaction processing is called authorization The next step in transaction processing is called settlement Settlement is when your payment processing company instructs your business bank and the cardholder s bank to initiate the transfer of authorized transaction funds For some processing companies this happens automatically For others it must be manually initiated In either case settlement is a HIGHLY IMPORTANT step in payment processing During live processing you will not receive your funds unless your authorizations are settled The
82. pen button to create your file or click the arrow to the right of the Look In drop down box to browse to a different save location If you re opening an existing SDT file select the file you wish to open you may need to change the Look In location to find your file Click the Open button to open the file 3 Click OK to create or load your file Client will return to the Credit Card Transactions window Notice that the Process Offline button is activated This indicates that any transactions processed will be recorded in the file displayed at the bottom of this window e Note If your connection to the processing company is still available and you re only using offline processing to speed up transaction processing you can interrupt offline processing and return to normal processing at any time by clicking the Process Offline button again to deactivate it 4 Process any transactions that you want included in the offline batch of transactions Clicking the Process button saves that transaction to your SDT file and Client will update the transaction count at the bottom of the Credit Card Transactions window 62 5 When you re done entering transactions click the Process Offline button to close the file and save all the transactions you ve just entered Click Cancel to exit the Credit Card Transactions window 6 To actually have your credit card company process the transactions you ll need to import your SDT file Co
83. prohibited by applicable law You may not sublicense lend lease donate sell load pledge transfer or distribute on a temporary or permanent basis the Software You may not use the Software for commercial time sharing rental or service bureau use 4 U S GOVERNMENT RESTRICTED RIGHTS The Software is provided with RESTRICTED RIGHTS Use duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause at DFARS 252 227 7013 or subparagraphs c 1 and 2 of the Commercial Computer Software Restricted Rights at 48 CFR 52 227 19 as applicable Contractor manufacturer is VeriFone Inc 5000 Business Center Drive Suite 1000 Savannah GA 31405 LIMITED WARRANTY REFUND SUPPORT VERIFONE warrants that the magnetic media on which the Software is contained shall be free from defects in materials and workmanship under normal use for a period of 60 days after the purchase date If you discover physical defects in the media on which the Software is distributed VERIFONE will replace the media within that warranty period If You are not completely satisfied with the Software you may return it to the reseller or other place of purchase Reseller for a refund provided that you do so within thirty 30 days of installation and provided that in no event shall You return the Software later than one 1 year after VERIFONE provided the Softwar
84. py printed at bottom of receipt Query TroutD Click this button to view the TroutD Selection window This window will allow you to easily select a previously processed transaction in order to reprint that transaction s receipt To select a transaction click anywhere on that transaction s row and then click the Select button Amount Action AppCode Trans 1 00 Sale TESTI 4005 0019 1 00 Sale TESTI 4005 0019 1 00 Sale TESTI 4005 0019 1 00 Sale TESTI 4005 0019 1 00 Sale TESTI 4005 0019 100 00 Sale TESTVI 4005 0019 103 Cashier Audit The Cashier Audit report allows you to view actions performed by your cashiers It shows attempted logons functions accessed etc To access the Cashier Audit report filter click Reports on the menu bar Click the Cashier Audit option You may also click the Reports icon on the Icon Bar and then select Cashier Audit from the Report Type drop down list EE Hl x Report Type Cashier Audit hi Print To Screen Printer File r Report Filters Start 7 End 7 5 72172003 11 59 00 PM 5 7217 2003 12 00 00 4M Cashier Name Card Type All Supervisor Name Result Card Number Ticket Merchant All Approved Batch Amount Enter the name of the cashier in the Cashier Name field Or enter the name of the supervisor in the Supervisor Name field
85. quirements to continue to accept Visa Payment products CISP compliance penalties Failure to comply with CISP standards or to rectify a security issue may result in e Fines described below Restrictions on the merchant or Permanent prohibition of the merchant or service provider s participation in Visa programs The following fines apply for non compliance within a rolling 12 month period e First violation 50 000 e Second violation 100 000 e Third violation Management discretion More Information e Note VeriFone Inc highly recommends that you contact whoever set up your ability to process transactions and find out exactly what they mandate and or recommend Doing so may help merchants protect themselves from fines and fraud For more information related to security visit e http www visa com cisp e http Awww sans org resources http Awww microsoft com security default asp https sdp mastercardintl com 11 System Requirements YOU MUST HAVE THE FOLLOWING PC with Windows 98 XP NT 2000 or 2003 64 MB minimum of RAM 256 MB preferred 30 MB of available hard disk space 100 MB preferred An Internet connection OR a Hayes compatible modem capable of 1200 baud or less and an analog phone line CD ROM drive 400 MHZ or higher processor Latest Microsoft service pack updates installed Merchant Account with a PCCharge certified processor PCCharge Pro or PCCharge Payment Server must
86. r and then click the Credit Card option ee Note If you are using a PIN pad device with PCCharge you must click the Credit icon before you can swipe a credit card through your PIN pad even if the Credit Card window is already onscreen This will activate the magnetic strip reader and make it ready for use PM PCCharge Client User1 15 x File Transactions Reports Setup Help 82 Ff Credit Debit Check Gift Customers Log Off Help Credit Card Sale Sale Credit Void Sale Pre Auth Post Auth Void Credit Credit Card Number Card Issuer o Beet Card Member O Exp Date MMYY Cancel Amount a Ticket Number o Process Zip Ooo Offline Street Card Verification Value Close 279 2006 11 01 AM From the Action Selector Row select the desired transaction type Sale Credit etc In a RETAIL environment Swipe the credit card through your card reader If a card reader is not available type in the Credit Card Number and Exp Date In a NON RETAIL environment Type in the Credit Card Number and Exp Date Client will display the Card Issuer VISA DISC AMEX etc Enter the dollar Amount of the transaction Enter your invoice number or some internal reference number in the Ticket Number field This field is required for some processing companies check your processor s information in the PCCharge Appendix If you are in a non retail environment or are manually en
87. redit card processing company that will be accessed from this Client location 2 Select the Credit Card Company Number that will be accessed from this Client location 3 Click Next gt to proceed to the next step in the installation process 27 Debit Card Processing Company Setup Simple Explanation This window allows you to set up your debit card processing account number in the Client software If you don t need this ability click the Next button and skip ahead to the section Check Services Company Setup see page 28 Client Setup Wizard The next step is to specify which company if any you will be using to process debit card transactions Debit Card Processing Company None v Debit Card Company Numbers zi Help Cancel lt Back Finish 1 The Debit Card Processing Company drop down list shows the debit card processing companies that have been set up at the Server location of PCCharge Select the debit card processing company that will be accessed from this Client location 2 Select the Debit Card Company Number that will be accessed from this Client location 3 Click Next gt to proceed to the next step in the installation process 28 Check Services Company Setup Simple Explanation This window allows you to set up your check processing account number in the Client software If you don t need this ability click the Next button and skip ahead
88. requirements Some possible variables that would affect this value include e Your merchant service provider s regulations Your accountant s advice Your local laws CISP Implementation Documentation In addition to the Data Protection Guidelines it is important that merchants review the information that is available on Visa s website http www visa com cisp and or contact Visa directly for more information regarding CISP compliance Why Comply with CISP The following information was taken directly from Visa s website http www visa com cisp The CISP requirements help Visa members merchants and service providers protect their information assets and meet the obligations to the Visa payment structure Other benefits include Consumer confidence Reports of hacker attacks stolen credit card numbers and identity theft have left consumers demanding absolute assurance that their account data and other personal information is safe Minimized threat to your reputation and financial health Financial and resource outlay is minimal compared to the costs associated with the reactive hiring of security and public relations specialists or the loss of significant revenue and customer goodwill that can result from a compromise If a merchant or service provider refuses to participate in CISP Visa may impose a fine on the responsible Visa Member Ultimately merchants and their service providers must meet the CISP re
89. rrently selected merchant account number and the company name associated with that account Whatever account is shown here will be used to process all credit card transactions performed from the Credit Card Transactions window Click the drop down arrow on the right of the Active Company Display to select a different account z Processing Status Bar Bottom left of the main window The Processing Status Bar allows you to see the status of Client and the status of a transaction being processed System Ready 49 Processing Transactions Client was designed to process four types of transactions e Credit Card Transactions e Debit Card Transactions e Check Services Transactions e Gift Card Transactions Before trying to process any transactions make sure you have followed all the steps in the Setup Wizard section of this documentation see page 23 Next make sure that the Server location is running The following sections give specific information on processing each of the four transaction types available in Client 50 Credit Card Transactions Using Credit Card Processing ji T 1 ee Note The following instructions describe a standard Sale transaction For information on other transaction types consult the section Credit Card Transaction Types see page 54 From the main Client window see page 48 click the Credit icon to access the Credit Card Transaction window Or click Transactions on the menu ba
90. rt Wedrarsday Mey 21 2005 P15 HPM rnu a aea Wa HOT mo Tren fer imde 59900096 isie Fames Bria wad Dest Se Dats report ww emer eted wing Mee following filters Sturt Date Tine Wedwrdey May 21 2003 120000AM Bed Date Time Wee edgy May 21 2003 115900PM Mearaber Cord T AL Card Type AL Renk Kyrn d Ua Batch Nuiher Bike Arewunt Demiled Danzcam Arpt ThMap 03 OF 15 PM ee Note Some reports are larger than your viewable window Use the scroll bars located on the right hand side and bottom of the window Report Window Buttons icon Description i Print Click this button to print the report Copy Click this button to copy this report to system memory as an image You may then paste the image into a graphics editing application tith Find Click this button to find a text string within the report 85 Report Window Buttons continued icon Description Single Page Click this button to view a single report page at a time Multiple Pages Click this button to view multiple report pages at once You may specify how many pages you wish to view simultaneously Zoom Out Click this button to decrease the current magnification level Zoom In Click this button to increase the current magnification level Previous Page Click this button to view the previous page in the report Next Page Click this butt
91. rt filter click Reports on the menu bar Click the Transactions option Click the Ship option You may also click the Reports icon on the Icon Bar and then select Ship from the Report Type drop down list zx Report Type Ship x Print To Screen Printer File m Report Filters Start 12 31 2003 12 00 00AM v End 12 31 2003 11 59 00 PM Member Po Card Type jars Card P Result Approved 7 User ID O Batch oOo i Tikt O Aamot Merchant faj Doe In the Report Filters area you can select the Start amp End date the card Member the Card the User ID that processed the transactions the Ticket the Card Type the Status of the transactions processed the Batch the Amount and the Merchant Click the OK button to view print save the report Customer Transaction The Customer Transaction report displays transactions that were processed as a payment for a recurring billing contract Consult the section Contracts for more information recurring billing contracts see page Error Bookmark not defined To access the Customer Transaction report filter click Reports on the menu bar Click the Transactions option Click the Customer Report option You may also click the Reports icon on the Icon Bar and then select Customer Transaction from the Report Type drop down list ioj xi Report Type Customer Transaction i Print To Screen Printer File
92. t Po Amount a Merchant faj In the Report Filters area you can select the Server ID the Card the Ticket and the Merchant Click the OK button to view print save the report 106 Gratuity Detail This report shows a line by line report of transactions and gratuity amounts for those transactions The transactions are separated by Server ID This report allows filtering by date card and other information e Note This report is only available when the business type of your processing company s account is set to Restaurant To access the Gratuity Detail report filter click Reports on the menu bar Click the Gratuity option Click the Detail option You may also click the Reports icon on the Icon Bar and then select Gratuity Detail from the Report Type drop down list ioj x Report Type Gratuity z Print To Screen Printer C File Report Filters Start 57217 2003 12 00 00 AM End 572172003 11 59 00 PM Server ID O Card Type jar Card Po Result Approved User ID Po Batch Poo Tikt Amity Merchant fal In the Report Filters area you can select the Start amp End date the Server ID the Card the User ID that processed the transactions the Ticket the Card Type the Status the Batch the Amount and the Merchant Click the OK button to view print save the report 107 Gift Card The Gift Card
93. t Woe otters a Clarke American EAMPI E youn Nuin Ane foda frais Date tane A Fur et Print Image Click the Print Image button to print a copy of the image PCCharge will print to the default Windows printer 109 Frequently Asked Questions Question Does PCCharge Pro PS have to be on my actual network server Answer No PCCharge Pro PS can be on any computer to which the Client can establish a network connection The Server must have the ability to connect to the processing company and the ability to share the PCCharge Pro PS folder to the Client locations Question Will the Client work with the PCCharge Server operate over a Novell network Answer PCCharge Pro PS and Client were designed to operate on a Windows 9x NT network We have had some of our customers tell us they were able to get the relationship to work on a Novell network but our Technical Support Department cannot support such an arrangement 110
94. t an existing customer s credit card information you must first select a customer using the folder on the left of the Customers window If you have not entered any customers into the customer database refer the subsection Creating a New Customer in the section Customer Info see page 76 Make any changes as necessary Click the Update button and your customer s credit card information will be saved to the customer database After you click Update only the first four and last four digits of the credit card number will be displayed for security reasons but the entire number is stored in the customer database Processing a Customer Transaction Using the folder on the left of the Customers window select the customer for whom you wish to process a transaction Click the Process button to access the Customer Transaction window and process a transaction for the selected customer see page 80 Finding an Existing Customer Click the Find button to access the Find Customer window and search through customer database entries for a particular customer The search allows you to use the Customer ID Company Name and Last Name fields from the Customers window to find the desired customer Select the field you would like to use in the search and enter the information you d like to find using the Search For field 79 Customer Transactions process non recurring transactions for specific customers The difference between this window and t
95. t and left arrows at the bottom of this window to browse through your customers Enter the customer s Credit Card Number and Expiration Date If an alternate credit card number is available for customer enter that information into Alt Credit Card Number and Alt Expiration Date This information can be used to create recurring billing contracts and can also be used to process individual transactions from the Customer Transactions window see page 80 The Alt Credit Card Number and Alt Expiration Date fields may be left blank 78 You can enter an Amount if you expect to constantly manually process transactions for this customer for the same amount instead of using automatic recurring billing This field may be left blank If you re performing a commercial card transaction and your processing company is set up to process commercial cards enter the cardholder s Customer Code and Tax amount These fields are not available for editing unless you re processing a commercial card Refer to the section All about Commercial Card Processing for more information on commercial cards see page 60 Click the Update button and your customer s credit card information will be saved to the customer database After you click Update only the first four and last four digits of the credit card number will be displayed for security reasons but the entire number is stored in the customer database Editing a Customer s Credit Card Information T To edi
96. t information change Help Cancel Back Finish 24 PCCharge Path Simple Explanation PCCharge Client needs to know where to find the executable file for the Server location of PCCharge This window allows you to specify where that file is installed ee Note You may need the assistance of a network administrator or someone else familiar with your local computer network in order to complete the following steps Client Setup Wizard The First step is the enter the path to the PCCharge Executable You may also change the timeout values for the transaction and the card swipe Path PCCharge Path Browse Transaction Timeout _ Card Swipe Timeout Timeout in seconds Timeout in seconds 1 You must specify the location of the main executable file for the Server location of PCCharge Enter the filename and its path into the field labeled PCCharge Path or use the Browse button to specify the location of your PCCharge executable e The PCCharge Pro executable is pccw exe e The default PCCharge Pro path is c Program Files pccw e The PCCharge Payment Server executable is Act ive Charge exe e The default PCCharge Payment Server path is C Program Files Active Charge 2 Enter a Transaction Timeout in seconds to specify how long the Client will wait for the Server to respond to an attempted transaction We recommend that most users set
97. ta is encrypted per a CISP accepted method Therefore this is not an issue that would endanger a merchant s CISP compliancy If the computer running PCCharge is on a network that has any kind of an Internet connection a firewall must used on that network Even if a firewall is already in place ensure that all patches have been installed Industry standards should be followed for strengthening the firewall prior to processing financial transactions Perimeter scans and intrusion detection are recommended Printed material documenting sensitive merchant information Merchant ID Terminal ID etc should be safeguarded Keep software up to date including but not limited to operating systems e mail programs and Internet browsers For example Microsoft security updates and patches can be downloaded by visiting http www microsoft com Use appropriate facility entry controls to limit physical access to systems that store or process cardholder data Visa recommends the use of complex passwords to facilitate a secure environment Complex passwords are longer than 6 characters and use a combination of alphanumeric and non alphanumeric characters PCCharge provides users with the ability to use usernames and passwords PCCharge allows users to purge delete transactions from their PCCharge databases that are older than a configurable amount The default value is 2556 days 7 years You should change this value according to your business s
98. tering transactions in a retail environment type in the cardholder s Street address and Zip code This information is optional with most payment processing companies but you ll usually get a better per transaction rate if you supply it Enter the Card Verification Value if the card has one This information is optional with most payment processing companies but you ll usually get a better per transaction rate if you supply it e Visa MasterCard Discover enter the last three digits from the long number on the back of the credit card below the magnetic stripe e American Express enter the four digits from above the credit card number on the front of the credit card CID 1234 oooo ooo00 oooo Cvvicvc Click the Process button Client will connect to the Server location You may be prompted to enter additional information Input any extra information as instructed by Client The Server location will contact your payment processing company and get a transaction response Finally the Server location will return the transaction response to you at the Client location 52 Technical Details Most responses will be received in 5 20 seconds depending on whether a modem or TCP IP connection is used There is no status message while the transaction is processing so please allow enough time for the transaction to process up to 90 seconds before assuming the transaction didn t process If the transactio
99. this to 60 initially but you ll be able to adjust this value more precisely once you ve had some experience with your processing company 25 Enter a Card Swipe Timeout in seconds to specify how long the Client will wait for a card swipe device to completely transmit card information We recommend that most users set this to 9 initially but you ll be able to adjust this value more precisely once you ve had some experience with your processing company Click Next gt to proceed to the next step in the installation process 26 Credit Card Processing Company Setup Simple Explanation This window allows you to set up your credit card processing account number in the Client software If you don t need this ability click the Next button and skip ahead to the section Debit Card Processing Company Setup see page 28 Client Setup Wizard Please specify which electronic payment processing company you will be using to process credit card transactions Credit Card Processing Company You can only a change settings for one merchant account at a time IF you switch accounts in the middle of running the wizard any changes to that account will be lost Credit Card Company Numbers Help Cancel lt Back Finish 1 The Credit Card Processing Company drop down list shows the credit card processing companies that have been set up at the Server location of PCCharge Select the c
100. to the section Gift Card Processing Company Setup see page 30 Client Setup Wizard The next step is to specify which company if any you will be using to process check services transactions Check Services Company None v m Check Services Site ID z Help Cancel lt Back Finish 1 The Check Services Company drop down list shows the check services companies that have been set up at the Server location of PCCharge Select the check services company that will be accessed from this Client location 2 Select the Check Services Site ID that will be accessed from this Client location 3 Click Next gt to proceed to the next step in the installation process 29 Gift Card Processing Company Setup Simple Explanation This window allows you to set up your debit card processing account number in the Client software If you don t need this ability click the Next button and skip ahead to the section End of Automated Client Setup see page 31 Client Setup Wizard The next step is to specify which company if any you will be using to process Gift Card transactions Gift Card Processing Company None v Gift Card Processing Company Numbers zi Help Cancel lt Back Finish 1 The Gift Card Processing Company drop down list shows the gift card processing companies that have been set up at the Server location of PCCharge S
101. y relating to the use of the Software by You or your agents 10 THIRD PARTY BENEFICIARIES You are hereby notified that persons and entities that have licensed software to VERIFONE for inclusion in the Software are third party beneficiaries to this Agreement as it applies to their respective software product s included in the Software MISCELLANEOUS The Agreement and any attached Exhibits constitutes the entire agreement between VERIFONE and You and it supersedes all prior or contemporaneous communications and proposals whether electronic oral or written that relate to its subject matter This Agreement will be governed by the laws of the State of Georgia without regard to its conflict of law provisions Each party consents to the exclusive jurisdiction and venue of the appropriate courts in Chatham County Georgia for all disputes arising out of or relating to this Agreement The prevailing party in any action or proceeding to enforce its rights hereunder shall be entitled to recover reasonable attorneys fees and other reasonable costs incurred in the action or proceedings The failure of a party to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision This Agreement is between independent contractors and no joint venture partnership or employment relationship exists between the parties as a result of this Agreement and neither party has the authority to make representations o
102. you Note You must use a letter for the first character of Company Name Any characters that follow can be letters or numbers Additionally all punctuation is prohibited due to database restrictions e 76 e Note You ll usually get the best per transaction rate from your credit card processing company if you provide complete name and address information Check with your processing company for information on how to get the best per transaction rate 5 The Credit Limit field allows you to specify in dollars a credit limit for the displayed customer This field is just a convenient reference it does not actually affect whether or not the Client software will allow a transaction to be processed 6 After filling out all applicable fields click the Update button You will be prompted to commit changes If you click Yes your information will be saved A plus sign should appear next to the corresponding folder on the left side of the Customers window A plus sign shows that a folder contains on or more entries The entries in the database are listed alphabetically by the Company Name field Deleting a Customer The Client Customer Database cannot delete database entries This is to protect your data by only allowing the Server location to administer the customer database Finding an Existing Customer Click the Find button to access the Find Customer window and search through customer database

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