Total Connect 2.0 Online Help
Contents
1. ASS Total Connect 2 0 Online Help Security Events Users Locations Video Hints for use e After logging in hit F11 to toggle full screen mode e Hover over icons for tool tip help e Upon the initial login control panel data should be imported to update the Total Connect database See the topic Events gt Importing control panel data 800 08936V1 6 24 2011 Rev A Contents A inset Caan ine alec Akg ee oats oh Se ie eet iad Aig Subic ts 1 AOS 2 Event search MEET asada 2 IMporting control par elldata css nearer ean eiaeeneE 3 SEEING Up event HOUINCANONS ini 4 A NO 5 PO GING or caiting US iS 5 Creating a group and adding MEMDETS ceccecsecsececeececsececeececuecucueceteeseceetsecaeseeetseesesseetes 6 O PE tmnt eeew inane canta umheuansenetenbosnnentmernuaiaaesans 7 Editing the loca a EAA A AON 7 MI a AA A A EO 8 WLS STMT LOWY cearnan a A 9 FOOI DURON iia 12 EdIticamera Seti 13 Camera configuration WINGOW ccococcoconcoconcnnonencononconencononranencononranennnnenrarenrnnonenreninnonennenens 14 Scnedule WINCOW ai 14 Detection areas WINdOW aras 15 Updating the camera MW iia 16 Video TEOUDIESNOOUNO aiii 17 Security Arm Away a Disarmed A l All Quiet a Arm Stay a E Click to toggle between Security system Status or Keypad view Status view Security Click to toggle back to Status view Events Security events are stored for 90 days and Video events are st2. a Activity Threshold Click and drag the small squares inside the areas to resize a Click and drag inside the area to move A lower activity threshold value will trigger clips more readily A lower activity threshold value will trigger clips more readily NOTE After setting up the detection areas go to the topic Setting up event notifications and ensure all the desired notifications are enabled 15 Total Connect 2 0 Online Help Updating the camera firmware If your camera is not running the latest firmware an Update icon will appear 1 Click on the Tool icon in the lower right corner 2 The Camera Configuration window appears Camera Configuration cam4 WO Pool Camera Name cam4 WO Pool A UPDATE AVAILABLE CLICK TO PROCEED Display Date and Time Time Zone KEMLER OEC ER A EELER 3 Click the UPDATE AVAILABLE button Then click OK to the confirmation window to proceed 4 During the firmware update process the video image will be replaced with a tool image You can continue using other cameras When the firmware update completes normal operation for that camera is restored 16 Total Connect 2 0 Online Help Video Troubleshooting If you are experiencing any difficulty with your video please refer to the information below Cause Your must have Apple QuickTime installed on your PC and updated to the latest version Perform the following corrective
3. logs when the system is armed disarmed and will display the user s first and last name 5 Enter the 4 digit User Code so this user will not be prompted for it when arming disarming the security system Check the desired boxes to grant access to devices Note the data entered in steps 4 and 5 only updates the Total Connect database Notes User Name 6 80 character length not case sensitive Password 6 32 character length case sensitive yell Entries are 0 9 A Zand _ 4 1 Edit user information Email Address RexShep fourpaws net LS 15000 In Chris Office 2 Check to give user Username Rex1234 x Panel User Admin rights ET Attachment Option User Code Blum RQ Note that Admin rights ee Rox AE A omc camera grant the ability to add o B Email Address ERE Ba A ottice camera 2 RexShep dogmail com and control other users as well as to configure and edit notifications 7 Administrator Attachment Option X Delete 3 Add email information 6 Click Save Creating a group and adding members This is where you configure which notifications are sent to each user group Some important points are e Each member must be assigned to a group a group can contain one or more members Also the master user is a predefined group default group e Within a particular group you can choose ALL members NO members or only certain members e The notification list can be enabled or disab
4. steps If you do not already have QuickTime Player installed please download and install it http www apple com quicktime download After the installation is completed and the PC has been rebooted configure the player as follows 1 Open the player Typically navigate Start gt Programs gt QuickTime gt QuickTime Player 2 From the Edit pull down menu navigate Preferences gt QuickTime Preferences The Preferences window appears 5 Safe mode GDI only Directx Media Encoding E Enable encoding using legacy codecs Tray Icon E Install QuickTime icon in system tray Apply 3 Select the Advanced tab Then using the Transport Setup drop down box select Custom 4 Ensure the Transport Protocol is set to HTTP and the Port ID is set to 80 Click OK then click Apply Click OK to close j Total Connect 2 0 Online Help Cause A detection method must be selected Either PIR or Motion must be selected If Motion is selected then the camera analytics need to be adjusted Perform the following corrective steps 1 Log into Total Connect and launch the Camera Viewer then for the appropriate camera select the Tool icon 2 The Camera Configuration window appears Camera Configuration cam3 PT Store Camera Name cam3 PT Store A UPDATE AVAILABLE CLICK TO PROCEED o Display Date and Time Time Zone KLANLAR E IA O 1 ls 12 24 Hour Format O 2 Ho
5. 2009 13 23 F gt gt MN cami WI Dining cam2 PT Balcony Use the Enlarge button to n a Aa f ne at H bring Up a larger dedicated gt E po Pog hi p y viewing window cam3 PT Store Y cam3 PT Store powered by Honeywell Internet Protected Mode On 10 Total Connect 2 0 Online Help 3 This dedicated camera viewing window provides a larger live video view The tool buttons available will depend on the iP camera model For a detailed description of each button s function refer to the 700 Buttons topic that follows N Video Player Windows Internet Explorer http services alarmnet com T otalConnect video3 aspx GUID iealtl 11 05 2009 13 24 pa cam3 PT Store Internet Protected Mode On 4 When your session is over in the video monitoring window click Close then log out of Total Connect 1 Tool buttons Button Function How the camera s Home position is determined e If no video detection areas have been set up the camera s home position is centered in its vertical and horizontal axis e If a video detection area has been set up that view now becomes the home position e When a camera has been moved to other than the home position after 5 minutes of no movement the camera will always return to the home position arrow buttons Click to incrementally position the camera in a vertical or hor
6. ation below make the adjustments then click DONE NOTE In order for any change to take place you must click DONE then save that information to the camera Activity Threshold Click and drag the small squares inside the areas to resize Click and drag inside the area to move A lower activity threshold value will trigger clips more readily Adjusting the Activity Threshold to the side will increase the amount of activity needed to trigger the camera Select the position and size of each detection area carefully so as to exclude areas that may cause unnecessary triggering Consider positioning tightly on the area or a pathway that leads to that area For indoor scenes note that fans curtains changing light sources shadows and reflections off of other objects may produce false triggering For outdoor scenes note that moving plants and shadows may produce false triggering When possible set the camera angle and detection area height to avoid pets 19 TRADEMARKS QuickTime is a registered trademark of Apple Inc registered in the U S and other countries All other trademarks are the properties of their respective owners 800 08936V1 6 24 2011 Rev A
7. d Lens Video Motion Detection Wired or Wireless Fixed Lens Video Motion Detection PIR Motion Detection Outdoor use Wired or Wireless e PIR Motion Detection Fixed Lens e Pan and Tilt with presets Video Motion Detection e Aux Lighting Total Connect 2 0 Online Help Viewer window 1 On the right thumbnail still pictures for each camera will appear These thumbnails are updated every 10 to 20 seconds You may select a camera to view live video by clicking on that camera The live video appears on the left lel http services alarmnet com BetaConnect video3 aspx GUID 9f30d403 fbc8 4b0c b6d3 dd339ee8615e Set the default camera by checking this box If you set a default camera its live video will automati cally appear on the left the next time you launch the video system SELECT A CAMERA EE gt 0 Firmware update notification s 1 Refer to the Updating the Camera Firmware topic powered by Honeywell Total Connect 2 0 Online Help 2 You may use the arrow buttons to position a PT pan amp tilt camera Use single clicks and allow time for the camera to attain the new position Use the center Home button to command the camera to its home position refer to the detailed description in the 700 Buttons topic i Video Player Windows Internet Explorer E http services alarmnet com TotalConnect video3 aspx GUID cfd cit i fits Ad jb ata pes S yt Sy p 11 05
8. eturn to the starting position After 5 minutes of no movement the camera will always return to the home position stop play When clicked this button toggles between stopping and starting the live video stream When stopped the video image is replaced by a blank screen Note if you inadvertently click on the live video screen the video may go blank You can use this button to restart the live video Edit camera settings Note that the settings for each camera are configured separately On each camera preview window there is a Tool icon in the lower right corner click this icon to bring up the camera s Camera Configuration window It is important to know that configuration settings are stored in the camera and are retrieved when a video session is opened To understand the various configuration settings we will look at the settings for a typical camera Refer to the table below and the screen shots that follow to understand how to configure the camera s settings Group or Item Camera Name Display Date and Time Event Capture Settings Event Notification Features Video Adjustments Function You can edit the camera name Up to 15 characters may be used The new name will appear when the next video session is initiated This grouping allows you to set your date and time preferences Check the Motion Detection box to enable video motion detection Motion is determined by comparing current and previou
9. hite Light LED his SCHEDULE PIR Motion Y DETECTION AREAS Video Adjustments Event Capture Settings Attachment Type ms Video Clip ec Snapshot s Post Capture Length RES y Features E f a White Balance ii Upon completion click the v SAVE button v A confirmation message Ceiling Mount appears Pan Tilt Speed Brightness ASAU Status LED Operation Y Sharpness Moue Schedule window This window allows you to setup schedules that define when a motion event can be detected Schedules may be deleted by clicking the X adjacent to the schedule Edit cam3 PT Store Schedules Create Schedule Item Start Time hh mm aD po y End Time h m A A y Effective Time Frame IAN After the camera s schedule is Every Day 12 00 AM thru 08 00 AM x set up click DONE Every Day 5 00 PM thru 11 55 PM You will be returned to the Camera Configuration window Added Schedules CANCEL 14 Total Connect 2 0 Online Help Detection areas window When an area is activated by checking the box a transparent colored Detection Area will appear on the screen You can drag and resize the box as desired Click Done when all the areas are configured Motion detected in any area will trigger a video event and store a video clip or series of snapshots 2009 11 03 11 08 X 5 Name Activity Threshold Name Activity Threshold
10. izontal direction preset buttons 1 2 3 4 These buttons are used to quickly drive the camera to a preset watch area Up to 4 preset watch areas can be set Just single click the button to go to the preset watch area To set a preset watch area use the arrow buttons to drive the camera to the desired area Then press and hold the desired 1 2 3 or 4 button for about 3 seconds A checkmark will briefly appear to confirm the preset is saved center home button Click to drive the camera to its home position movie camera Used to manually capture video clips When clicked a 10 second video clip is captured based on the pre capture and post capture settings stored in the camera The video clip will be stored as an event and may trigger an email notification if desired Refer to the Edit camera settings topic Note if a scheduled period has been setup for video motion detection this feature is restricted to the scheduled period If no schedule has be setup there is no restriction operates 24 7 still camera Used to manually capture still pictures You will be prompted to save the picture if desired light Used to toggle on or off the camera s auxiliary lighting LEDs Depending on the ambient low light conditions the auxiliary LED lighting can improve video quality up to 15 feet auto pan Causes the camera to swing through its entire horizontal range At the end of the panning motion the camera will r
11. led as needed 1 Select from an existing group or click Add Group 2 Enter a Name for the group then check Enable This List 3 If desired select only certain members within the group 4 Click Save You can select only certain members in a group A Name Safety Team Ll X gt Ti Enable This List Mew Notification List Safety Team Add Group P a li ow Cancel Locations Shows the systems associated with the account AAA Company Hover over title and click to edit the location information Editing the location 2 Click here to choose a picture 3 Choose the location s time zone Locations Time Zone 1 Enter a location name G23 BEM onr 25 20 Eastem Time US amp Canade B Babylon Home GMT 04 00 Atlantic Time Canada Georgetown La Paz Manaus San x 4 Click Save ih Video Click to launch viewer A Launch Camera Viewer NOTE The various cameras each have different features that can be controlled from the website When a particular camera is selected only the operating switches for that model camera will appear Refer to the topics that follow for details on the tool buttons and how to set your preferences for each camera The table below highlights the features of each internet camera model Camera Features iPCAM WI Camera PCAM WO Camera e PCAM PT Camera e Wired or Wireless Fixe
12. lick Notifications caos Notifications E _Import Security sensor Closed Sensor Trouble sensor Restore sensor Alarm sensor Alarm Cleared sensor Bypass Save Cancel 3 Select the Security icon gt Sensor Open gt Import Security Settings If this was already done upon initial login and you are just updating the information you may need to scroll down 4 Enter the 4 digit Installer Code for the control panel ran Installer Code Required To import enter your 4 digit installer code Submit Cancel 5 Click Submit A confirmation message appears Success Your command has been submitted for processing and could take a few minutes to complete Please click on Notifications gt Security gt Sensor Open to confirm your command was processed OK 6 Click OK then follow the prompts Setting up event notifications This is where you choose which events will be sent to a particular user group Before setting up event notifications for Sensor Open or Sensor Close conditions ensure a session with the security system s Control Panel is not active The best way to assure this is to log off of Total Connect then log in again and setup the event notifications In the example below a Sensor Trouble event was chosen from the Security group When active user Chris will be notified of the sensor trouble 1 Pick the event category Security Vide
13. o or Admin Note the Security or Video category will not appear if they are not on the account Additionally the Admin category will not appear if the user does not have Admin rights For adding Security or Video to your system please contact your Installer From the Sensor menu choose the event to be notified of Click Add Event The notification info window appears Enter a Subject name for the notification Then from the Send To menu select the user group to notify Ensure the Notify box is checked To add another user group to be notified click Add Event Repeat for all events that require notifications Click Save Sensor Open Subject Sensor Trouble Sensor Closed Send To Chris Edit Sensor Trouble Notify A Sensor Restore x Delete sensor Alarm Add Event sensor Alarm Cleared Sensor Bypass Cancel Users Click to create a notification Shows users associated with group and add members this account a Add User User Groups Rex a 5 Gunther Green User is enabled Shephert Labrador k i i Red User is disabled Master User Admin rights To edit a user hover over the name and click Edit Can create new users Admin rights Indicates privilege level P 9 Can create and edit notifications Admin rights AM Validate your email address Adding or editing users 4 Enter the control Panel User number for the user This is for email and event
14. ored for 90 days or a maximum of approximately 100 MB In either case older events are deleted to make room for new events e Click to set up event notifications e This also enables you to import control panel data Recent system events Events e Search a Admin Logs HF Notifications Disarmed me dd J 08 59 42 Ah la Search Filter E ma Armed Away ee 04 26 2011 08 59 38 AM Panel User Chris Limits view to Admin Logs Video Event MPEG Enables attaching a note to the event Click to play video event Enables locking the event to prevent deletion Click to hide the event Event search filter Check to show all Search Filter hidden events B Events Cr Ove Events Admin Logs 5 Notifications sa onte Om Om 5 e hal O AM PM Show Hidden A Disarmed O Ei TE r 41071 1 0a 241 4d 1 Ana ca E a E Es PRA otal CONNECT Z U Online Help JLC me A IM Importing control panel data NOTE On the initial login or whenever security system sensors have been added or deleted the latest control panel data should be imported to update the Total Connect database Before importing control panel data ensure there are no active fault or trouble conditions Depending on the particular security system s control panel this procedure may require the control panel s 4 digit Installer Code If you are prompted for this code please contact your Dealer Installer 1 From the Events bar c
15. s video frames Attachment Type If you want an email notification choose between sending a Video Clip or Snapshot attachment Note this choice also determines what will be stored in the Event History If no choice is made a Video Clip will be stored in the Event History Pre Capture and Post Capture Length These two settings determine the beginning and end of the 10 second period that is captured when motion is detected For video a 10 second clip is captured and for snapshots a series of 10 are captured Interval Choose from 1 to 15 minutes before the next video motion can be captured This setting helps reduce excessive notifications This grouping enables you to set which Triggers will be used to cause certain actions Unavailable settings are grayed out Triggers can be from an Input PIR or Motion One or more may be selected Input Triggered by the security system s control panel Such a trigger may come from a door opening safe opening etc This Feature is Reserved for Future Use PIR Triggered by the camera s PIR sensor Will trigger on movement in its view There are no masking sensitivity levels or adjustments Motion Triggered by video motion A triggered input can cause the following Actions One or more may be selected Capture The video or snap shot is stored in the Event History and can send an email notification if desired Output Port Connector port on the camera can be used to t
16. ur O 24 Hour Adjust for Daylight Savings A Date Time Format WUU DAAA y Timestamp Visible i Event Capture Settings Event Notification Triggered by Capture Output Port White Light LED Pre Capture Length Post Capture Length Interval Video Adjustments Features White Balance Pan Tilt Speed Brightness Status LED Operation Sharpness Ceiling Mount 3 Check the following items e If you have a Schedule set up be aware that triggering will only occur within the scheduled time frame e You may have to adjust the Pre Capture and Post Capture length settings Use a test subject walking across the field to help in finding the desired video capture e Ensure that either PIR or Motion is selected DO NOT select both PIR detection works by using input from the camera s built in PIR sensor This is not adjustable Motion detection works by analyzing frame to frame video differences This is adjustable by clicking the DETECTION AREAS button then adjusting the Activity Threshold for each detection area Further attention should be given to the detection area size See the guidelines below for setting the video analytics 18 Total Connect 2 0 Online Help Setting the Video Analytics At the Camera Configuration window ensure Motion is selected and PIR is NOT selected then click DETECTION AREAS The following screen appears to enable adjusting the Activity Threshold for each area Using the inform
17. urn on light or sounder etc This Feature is Reserved for Future Use White Light LED The camera s white light LEDs turn on for the 10 second video motion capture period Schedule Opens up a new window to allow setting schedules that define when a motion event can be detected Detection Areas Opens a new window to allow setting up to 4 detection areas where the Activity Threshold can be adjusted Pan Tilt Speed Allows choosing the camera panning speed Note a slower speed will give clearer video Status LED Operation Uncheck this box to turn off the camera s status LEDs for stealth operation Although the camera will appear as not operating all functions are working This grouping allows the camera to be optimized for the particular viewing area Note for cameras that are ceiling mounted check the Ceiling Mount box to invert the image ds J dm ae a a a D A CN Ii i i i otal Connect 2 0 Online Help LJ C a Nos U U y Ns LL Lm n LJ Lr l pE iw l D Camera configuration window This is where you configure the camera Camera Configuration cam4 WO Pool Camera Name cam4 WO Pool Display Date and Time Time Zone GMT 05 00 Eastern Time US amp Canada y gt 24 Hour Adjust for Daylight Savings A Date Time Format RUMS ei AAAA Timestamp Visible A 12 24 Hour Format QO Hour Event Notification Triggered by Capture Output Port W
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