to User Manual on Request Tracker for PDMSD
Contents
1. Outgoing email recorded HOW TO LOGOUT 1 Click on Logout from the logged in as user menu as shown below E A seach totaa OERTT GEETE the logout button to be Edit My reminders A 10 highest priority tickets I own logged out of RT2. creation Subject Ousus Incident Reports Ower We B RRequestors beobilah ugedugh Content 2 Click on the dropdown arrow to get access to the options in the Queue box as indicated below Queue incident Reports lestors Blocks Elearning E mail ontent Electricals General Grounds amp Gardens Incident Reports Incidents Investigations ITS Library 0 newes Network Student Account Si Telephone 3 After filling the fields to create a request click on the button to complete the process amp nugedugh Tero craaemri7Quou0 19 E A soren Atta Bones Dotais a Creste anew cht Ea Regnier urgach Queue Electteats Si satus now B ee Owner Nobody in particular B Admin Ce Subject Desce the A Custom Fields The light bulbs in UGGS Conference room have burnt out and need replace Click to attach pictures or relevant documents related to the 4 Your ticket number will be displayed on your screen and also sent to your email for further correspondence regarding your request as shown below RT at a glance Ticket 6785 created in queue Trai A 10 highest priority tickets own Edit Subject Priority Queue Status 6785 te 0 Training new HOW TO TRACK YOUR TICKETS 1 Login to RT 2 Type your ticket number into the Search box as shown below and press enter S08 fe wim e ODOT au vote ao RT at a
3. glance en SC A 10 highest priority tickets I own A My reminders Type your ticket number in the search box A Quick ticket creation Subject Queue Incident Reports E omer Me B Requesters usor ug edu gh Content 3 A new page opens with your ticket and details of your request The status of your request can be found at the History section of the page This is located at the bottom of the page E rtupecushy Tein Tdceu78 son totaao j EEE ht Bulb Replacement at UGCS Conference Room Please Ignore Just Testing New train gt E a a T T O T ees A Ticket metadata id 6978 New reminder Status row sie Priority O Owner _boobbish Benjamin Cobbian B Gum ocenie re RE f snore Light ous Replace x tug edugh Teret Dispay hii CO Search rotrtfr ao a aes mapy Muay Bal Page Dees Uns nba Renin Aces Ae cara Nonn Stree Room oe oe dast oen Bape on rl Testing Paronts Croato Groups this user belongs to Edit Gaon Everyone Raters to Creat Unpristeged Referred to by Create A History Show all quoted text Show full headers Sun Jan 18 1653592015 beobblah Benjamin Cobblah Ticket created Repy Comment Forward Subject Light Bulb Replacement at UGCS Conference Room Please Ignore Jus Testing The ight bulbs in UGCS Conference room nave burnt out and need replacement Sun Jan 18 16 59 59 2015 The RT System itself
4. USER MANUAL ON REQUEST TRACKER FOR PDMSD Table of Contents Introduction How to Login How to create a ticket How to track your ticket uk Ne e How to logout INTRODUCTION Request Tracker RT is a service desk solution for making and tracking requests It will be used for making all academic residential and administrative requests to PDMSD and in the future will replace the manual requisition form Below is a step by step tutorial to aid in making and tracking requests to PDMSD HOW TO LOGIN 1 Visit the Request Tracker site using the URL http rt ug edu gh a log on screen will pop up as shown below This can also be located on the UG website under the Staff Menu gt D rtugedush Be iis men CMN Login DONT HAVE AN ACCOUNT Click Here If you do not have an account click on the link below the login button for appropriate directions on how to obtain one 2 Type in your username and password and click on Logon HOW TO CREATE A TICKET 1 To create a ticket a request for solution Click on the drop down menu shown below and select the section within PDMSD you want to send the request to This is referred to as a Queue If you are unsure of the section select PDMSD your request would be routed to the appropriate section O20 a maga t argan aces totf4e RT for tug adu gh RT ata glance Cu A 10 highest priority tickets I own eat My reminders A Quick ticket
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