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EX16300, EX16350 - Promise Technology, Inc.

1. cece eee 57 Change a User s Email Address 58 Change a User s Access Rights 59 Host Management 0 00 cee ees 61 tility CONNQUIGUON nama tsened da NAMA NEN Bod NGABA 62 SUPENA wegner teeter ede oe St fees come Hue a ANG AE ee 63 CONTOR o ped icy teens acy ee ayer ee ae hee esl ewe oes ee 64 Controller Information 20 00 eee 64 Controller SENJ waw vex ieewt st ea Bottke eee code aes 65 vi Contents Controller continued Controller Schedule nananana ccc eens 66 Controller LOCK isa maana i hs are wy eae 67 Controller Restore 0 cc eens 68 PIVSICAL DIVES arien Kaawaan natn ack achat ied kus ad AeA aon hae 69 Physical Drive View a 69 Merge a Physical Drive aaa 69 Media Patrol Schedule 0 0 0A 70 Physical Drive Information a 71 Physical Drive Settings 0 0 73 Physical Drive Media Patrol 0 0000 cee eee 73 Physical Drive Bad Sector Log 75 Locate a Physical Drive aaa 76 Logical BULA PA 17 Logical Drive VIEW 7o c 2amiedd had alan eaaa a 17 Create a Logical Drive 0 cc ees 77 JBOD mag Pca Bae whee ee ae MA bee ee he ote 88 Delete a Logical Drive 0 0 Aa 88 Logical Drive Information cc eee eee 89 Logical Drive Settings 0 0 90 Logical Drive Migration 0 e eee eee 90 Logica
2. Click the Start Now button To schedule Media Patrol to run at a later time 1 PA 3 4 Click on the Physical Drive View icon in Tree View Click on the Physical Drive icon Click on the Media Patrol tab in Management View Physical Drive Information Information Settings Media Patrol BSL Locate Drive Schedule Disable Enable By Day start at O 0 By Week start at 0 0 pg Every Sunday By Month start at 30 onthe 5th Example 10 30 hh mm Schedule Click on the Enable radio button 74 Chapter 5 WebPAM 5 Click on the by Day by Week or by Month radio button From the dropdown menus select a start time and a day of the Week or Month if applicable Start time is based on a 24 hour clock 6 Click the Schedule button To cancel the scheduled Media Patrol operation 1 Click on the Physical Drive View icon in Tree View Click on the Physical Drive icon Click on the Media Patrol tab in Management View Click the Disable radio button oo NO Physical Drive Bad Sector Log On occasion an error can arise with the media on a physical drive WebPAM keeps track of bad sectors in order to inform you of the condition of individual physical drives To access a physical drive s bad sector log 1 Click on the Physical Drive View icon in Tree View 2 Click on the Physical Drive icon 3 Click on the BSL tab in Management View Physical D
3. EXIO 300 EX16350 LEER MANAL SuperTrak EX16300 EX16350 User Manual Copyright 2006 Promise Technology Inc All Rights Reserved Copyright by Promise Technology Inc Promise Technology No part of this manual may be reproduced or transmitted in any form without the expressed written permission of Promise Technology Trademarks Promise and the Promise logo are registered in U S Patent and Trademark Office All other product names mentioned herein may be trademarks or registered trademarks of their respective companies Important data protection information You should back up all data before installing any drive controller or storage peripheral Promise Technology is not responsible for any loss of data resulting from the use disuse or misuse of this or any other Promise Technology product Notice Although Promise Technology has attempted to ensure the accuracy of the content of this manual it is possible that this document may contain technical inaccuracies typographical or other errors Promise Technology assumes no liability for any error in this publication and for damages whether direct indirect incidental consequential or otherwise that may result from such error including but not limited to loss of data or profits Promise Technology provides this publication as is without warranty of any kind either express or implied including but not limited to implied warranties of merchantability or fitnes
4. This will be the User s login name 4 Type the user s display name into the Display Name field This could be the User s actual name 5 Type a password into the Password field Use up to 8 letters and numbers but no spaces or other characters 6 Type the same password into the Retype Password field 7 Ifyou plan to set up Event Notification type the user s email address in the Email field 8 Under Host User Rights check the boxes to select rights for this user Creation Permission to create a logical drive and a spare drive Deletion Permission to delete a logical drive and a spare drive Maintenance Permission to migrate rebuild and synchronize a logical drive to run Media Patrol on a physical drive make controller and physical drive settings Notification Permission to receive notification of events affecting the logical drive 9 Click on the Submit button The new user will type the User ID and password to log into WebPAM See Log in to WebPAM on page 51 Event Notification 1 In Tree View click on the User Management a icon User Management Information Create Delete O User List User ID Display Hame Email Sam Samuel Adams sadams promize com adm Super user 2 Click on the User ID link 3 Click on the Settings tab 54 5 Chapter 5 WebPAM Information Settings Events i2 tech pubs pe 192 168 1 237 Email Hotification IY Select All Events I Select All In
5. When you set the lock other users have view only access to physical drives and logical drives The lock releases when the selected period of time has passed or the user who set the lock clicks the Unlock button Other users cannot release the lock 67 SuperTrak EX16300 EX16350 User Manual To lock the Controller on the Host PC Click on the Controller a icon in Tree View Select the Lock tab in Management View From the dropdown menu select a period of time to hold the lock The lock time range is 1 to 30 minutes Click on the Lock button to set the lock The lock will release itself automatically at the end of the period you specified To release the lock before the scheduled time click the Unlock button Notes e While the lock is active if you log into WebPAM under a different username you have view only access e If another user locks the controller your screen does not update when the lock releases Periodically click your browser s refresh button so that when the lock does release your screen will show full access Controller Restore Controller Information Settings Schedule Lock Restore k2 Restore This function vill help you to restore to defaut settings Restore The Restore tab resets all controller settings to their factory default values Use this function when you are uncertain about what setting changes have been made or your RAID system is not working as expected To resto
6. A list of logical drives plus create and delete logical drive functions e Background Activity A list of logical drives any current background activity logical drive status and percentage of activity completed Background activities include Rebuild Initialize Synchronize Migrate and Pause Resume Controller Selection The SuperBuild Configuration utility supports up to two SuperTrak RAID Controller cards in the same Host PC Controller selection enables you to select which of the two SuperTrak controllers is accessed by the utility If you have only one SuperTrak card installed it is Controller 1 If you have two SuperTrak cards use the following procedure to select one 1 Inthe Main Menu highlight Controller Selection and press Enter 2 Highlight Controller 1 or Controller 2 and press Enter The selected controller SuperTrak card will display in the SuperBuild utility 33 SuperTrak EX16300 EX16350 User Manual Controller Information The SuperBuild utility displays information about the selected SuperTrak controller 1 Inthe Main Menu highlight Controller Information and press Enter The information includes Vendor Promise Technology Inc Model SuperTrak EX16300 or EX16350 Memory Type ECC Error Correcting Code checks for errors and corrects them automatically Memory Size 256 MB Firmware Version The version number of the firmware currently installed on the SuperTrak controller Firmwar
7. Files Promise WebPAM If you want a different folder type its location or click the Browse button and select a new location If you change your mind and want the default location click on the Back button then the Next button Click the Next button when you are finished 18 Chapter 2 Installation y o xi Check HTTP SSL 4d Promise WebPAM Introduction vebPAM has the ability to be installed with or without Secure sb Choose Install Folder Sockets Layer 55L support gt Check HTIP SSL The setting can be changed at anytime Please read the WebFAM User s tlanual for additional information C Pre Installation Summary Installing Install Complete O Register On line 4 External SSL Security InstallAnywhere by Zero G Cancel n Previous 8 When the Check HTTP SSL screen appears above you can check External Security An explanation follows External SSL Security Applies security to all connections involving the Internet or outside your company firewall Security options are invisible to authorized users Promise Technology provides a default certificate for the server as well as for internal data communication However in some cases it is always better to install and verify your own certificate for the webserver And and if possible verify certificate by certificate authority like Verisign or Thwate See your MIS Administrator for guidance Cli
8. Highlight the logical drive you want to migrate and press the spacebar to mark it An asterisk appears at the left of the selected logical drive 3 Highlight Migration and press Enter 46 Chapter 4 SuperBuild Utility Capacity 60 01 GB 60 01 GB 80 03 GB 4 Highlight the Free physical disk drives you want to add to your logical drive and press the spacebar to mark them An asterisk appears at the left of the selected physical drive 5 Highlight Next and press Enter The Migration Step 2 2 screen appears Migration Step 2 2 Select Translate Mode RAID 5 Next 6 Highlight Select Translation Mode and press Enter From the popup list highlight the target RAID level you want The available target RAID levels depend on your current RAID level and the number of physical drives you chose to add 7 Highlight Next and press Enter 8 Press Y to confirm the Migrate operation on the selected logical drive The Migrate operation begins immediately The length of time required depends on the size of the logical drive and other operations Pause To pause the Migration 1 In the Main Menu highlight Background Activity and press Enter The Background Activity screen displays Highlight the migrating logical drive and press the spacebar to mark it An asterisk appears at the left of the selected logical drive Highlight Pause and press Enter Press Y to confirm the pause The Status of the migrating logica
9. promise Together your entry looks like this https 127 0 0 1 8443 promise or https localhost 8443 promise 149 SuperTrak EX16300 EX16350 User Manual Note that the IP address shown above applies to a log in at the Host PC When you log in over a network you will enter the Host PC s actual IP address E Promise Array Manager Login Microsoft Internet Explorer File Edit view Favorites Tools Help Q Back G x 2 ofl Search 7 Favorites Ea PA PROMISE BET aed TECHNOLOGY INC 2005 Promise Technology Inc Al rights reserved sr F ja Local intranet ve Ca CC SSSA When the opening screen above appears 1 Type admin in the Login ID field 2 Type admin in the Password field 3 Click the Sign in button This is the default login for the Administrator Each user will have their own Login ID the User ID and password See Add a User on page 53 and Change a User s Password on page 57 for more information The Login ID and Password are case sensitive 150 Appendix C Battery Backup Unit e Purpose below e Installation page 152 Purpose The Battery Backup Unit BBU is a device that maintains power to the controller cache when a failure occurs in the power supply to the Host PC The failure could be due to a problem with the PC s power supply a cessation of electrical service or an accidental disconnection of the power cable When p
10. you MUST load the SuperTrak driver to the boot drive while it is still attached to your existing hard drive controller Do not attach the boot drive to the SuperTrak card before completing this step After installing the SuperTrak card and rebooting your system Windows setup will show a Found New Hardware dialog box 1 2 Insert the Promise SuperTrak Driver diskette in the A drive When the New Hardware Wizard appears select Install from a list or specific location advanced and click Next Under Please choose your search and installation options select Don t search will choose the driver to install and click Next Under Select the device driver you want to install click Have Disk Under Install from Disk e Fora 32 bit OS type A i386 st8350 inf and click OK e Fora 64 bit OS type A amd64 st8350 inf and click OK Under Select the device driver you want to install click Next If a warning about Windows Logo testing appears click Continue Anyway Under Completing the New Hardware Wizard click Finish 26 9 Chapter 3 Installing Software Drivers If the New Hardware Wizard appears again close it 10 Click Yes to restart your PC 11 Remove the Promise SuperTrak Driver diskette Note Check the readme file included with the downloaded driver files for instructions on installing the RAID Console Confirm Installation OP AP O NO a From the Windows Desktop open the Control Panel from My
11. BIOS is concerned the SuperTrak Controller and defined logical drives are categorized as a SCSI device Look for SuperTrak LD1 LD2 and so on In your BIOS setup utility set the boot sequence to boot from SCSI first If there are multiple SCSI add in controllers in the system then the boot sequence among them will be determined exclusively by their PCI slot priority PCI slot 1 will be first slot 2 second etc Put the SuperTrak Controller in the PCI Express or PCI X slot where it will be accessed ahead of other SCSI controllers if you want to boot from the logical drive How can change the boot sequence between a PCI SCSI card and the SuperTrak EX Series RAID logical drive Since all PCI Express and PCI X devices are PnP it is difficult to determine which device is addressed first Most motherboard BIOSes have advanced options that identify devices and allow you to select which device will be assigned resources first Otherwise you may have to physically switch the device cards on the PCI PCI Express PCI X slots so that the boot device is in the highest priority slot number See previous question Post Installation Why can t see the drives on the SuperTrak EX Series under FDISK You have not created a logical drive yet Without a logical drive the system will not recognize the physical drives attached to the SuperTrak Controller A physical drive is recognized by the SuperTrak controller but not available to use in a logical
12. Basic Information VWiebPAM version 24 0 3 Display Name Hozt5ystem IP Address 1921651184 Operating System Windows 2003 5 2 Java Virtual Machine Java HotSpotcTh Client VM 1 4 2 b28 Sun Microsystems Inc The Information tab displays with information about the Host PC WebPAM Version The version number of the WebPAM software Display Name The display name of the Host PC localhost is the default IP Address The Host PC s IP address such as 192 168 1 184 If the Host PC has no network connection 127 0 0 1 appears Operating System The Operating System running on the Host PC Java Virtual Machine The version number of JVM running on the Host PC 61 SuperTrak EX16300 EX16350 User Manual Utility Configuration Use this function to make email settings for WebPAM and also to set the refresh interval for the Event Frame 1 Under Administrative Tools in Tree View click on the Utility Configuration oh icon Utility Configuration Settings Configuration Display email of the person from Email Sender RalDmanager promise com whom every email notification is sending out Email Server mail promise com Display name of the Email Server p Display subject of the every Email Email Subject Promise Controller Error ea Event Frame fo Display Refrezhing time of the event Refresh Time FEC frame ms 2 Enter the Sender s address in the Email Sender field Be sure the sender h
13. Full Initialization is recommended To change the Write Cache Policy highlight Write Cache Policy and press Enter Highlight your choice of Write Through or Write Back and press Enter To change the Gigabyte Boundary feature highlight Gigabyte Boundary and press Enter Highlight your choice of No or Yes and press Enter 38 Chapter 4 SuperBuild Utility 11 Highlight Save and press Enter Logical Drive Management ID Logical Drive Name Capacity il LogDrv A 9 GB Create The Logical Drive Management screen appears with your new logical drive At this point you can create additional logical drives if there is physical drive space available To create another logical drive repeat steps 2 though 11 above Press the F10 key to exit the SuperBuild utility and press Y to confirm and restart the computer Do not press the Ctrl Alt Del keys Do not press the Esc key Important You must partition and format your new logical drive before you can use it Use the same method of partitioning and formatting a logical drive as you would any other fixed disk added to your computer system Delete Logical Drive Warning When you delete a logical drive you delete all data on the logical drive Be sure to backup any important data before you delete a logical drive To delete a logical drive 1 In the Main Menu highlight Logical Drive Management and press Enter The Logjical Drive Managemen
14. Introduction WebPAM Management Software The Web Based Promise Array Management WebPAM software offers local and remote management and monitoring of all SuperTrak logical drives that exist anywhere on a network Browser based GUI provides email notification of all major events alarms memory cache management drive event logging logical drive maintenance rebuild and access to all components in the RAID configuration server controller logical drives physical drives and enclosure For information on using WebPAM refer to page 51 Operating System Support The SuperBuild utility see page 31 is independent of the PC s operating system On the Host PC where you install the SuperTrak controller and WebPAM Promise Technology recommends 32 bit or 64 bit versions of e Windows 2000 e Windows XP Professional e Windows 2003 e Red Hat Enterprise Linux 4 0 e SuSE Linux ES 9 0 Browser Support On the Host PC where you install the SuperTrak controller and WebPAM you must have one of the following browsers e Internet Explorer e Mozilla e Firefox e Netscape Navigator If you do not have one of the above browsers install the browser first and make it the default browser Then install WebPAM SuperTrak EX16300 EX16350 User Manual Chapter 2 Installation Packing list below Install the SuperTrak EX16300 Card page 6 Install the SuperTrak EX16350 Card page 7 Installing the Physical Drives page 8 Create a Logical Drive p
15. Log in to WebPAM on page 51 Important If a user forgets his her password the Administrator must delete that User and create a new User as described above Change a User s Email Address In WebPAM each user can change his her own email address or the Administrator can do it To change a user s email address User Management Information Create Delete OUser List User ID Display Name Email Samuel Adams sadams promise com Super user 58 Chapter 5 WebPAM 1 Click on the User ID link for the user whose email address will change Information Settings Events bi User Settings User ID sammy Display Name Samuel Aart 4 20 numbers andor letters Old Password fee HESEEEE New Password 0 8 numbers andror letters Retype Password esses Email sactams promise com i2 Host User Rights Host Hame Creation Rights Deletion Rights Maintenance Rights Hotification Rights localhost I rd rd rd ma 2 Type anew email address in the Email field 3 Click the Submit button Change a User s Access Rights In WebPAM the Administrator can change a user s access rights To change a user s access rights 1 Login as the Administrator Information Create Delete User List User ID Display Hame Email Samuel Adams sadams promise com Super user 2 Click on the User ID link for the user whose access rights will change 59 SuperTrak EX16300 EX16350 User Manual Use
16. Serial ATA physical drives For optimal performance install physical drives of the same model and capacity The drives matched performance allows the logical drive to function better as a single drive Level Number of Drives RAID 0 1 or more RAID 1 2 only RAID 5 3 or more RAID 6 3 or more RAID 10 4 6 8 10 12 14 or 16 RAID 50 6 8 10 12 14 or 16 JBOD 1 only The table above shows the number of drives required for each RAID level 1 Install the physical drives into the physical drive bays of your system Caution If you plan to use a removable disk drive enclosure be sure it meets the SAF TE standard Other enclosures are not supported and may result in performance loss or other undesired results Chapter 2 Installation SuperTrak EX16300 h1 4 Ch9 12 BBU module Ch5 8 Ch13 16 connector LED Pins SMBus connector for SAF TE enclosure SuperTrak EX16350 h1 4 Ch9 12 C BBU module Ch13 16 connector LED Pins SMBus connector for SAF TE enclosure 2 Attach one SATA fanout cable to each four channel connector on the SuperTrak card above Then attach the other ends of the fanout cable to the data connectors on t
17. The UDMA mode in which this physical drive currently operates 72 Chapter 5 WebPAM ex M A R T Status SMART an acronym for Self Monitoring Analysis and Reporting Technology is a feature of the physical drive software When this feature is supported the drive will pass SMART information to the SuperTrak controller when it polls the physical drives e Write Cache Status Indicates whether the physical drive s write cache is Enabled or Disabled You can change this status under the Settings tab see below Physical Drive Settings Physical Drive Settings allows you to enable or disable the Write Cache and Native Command Queuing NCQ or Tagged Command Queuing TCQ on an individual physical drive To access the physical drive setting 1 Click on the Physical Drive View icon in Tree View 2 Click on the Physical Drive icon 3 Click on the Settings tab in Management View Physical Drive Information Information Settings Media Patrol BSL Locate Drive i View Change Physical Drive Parameters Write Cache Enabled Enable Disable NCG Enabled Enable Disable Submit Reset Click the Write Cache Enable or Disable radio button 5 Click the NCQ or TCQ Enable or Disable radio button If this option does not appear the physical drive does not support NCQ or TCQ 6 Click the Submit button Physical Drive Media Patrol The Physical Drive Media Patrol tab allows you to start Media Patrol on an in
18. battery and SuperTrak card line up 3 Carefully pick up the SuperTrak card and turn it over Hold the battery assembly against the SuperTrak card so the two do not separate 153 SuperTrak EX16300 EX16350 User Manual Mounting screws 4 Install the four mounting screws and snug them gently 5 Install the SuperTrak controller into the Host PC See Chapter 2 Installation on page 5 for more information After installation and power up a new battery takes several hours to charge From that time it should show Fully Charged See Battery on page 108 After you install the BBU go to the SuperTrak controller settings and enable the Battery Not Detected Event This feature enables the controller to check for the battery See Controller Settings on page 65 154
19. box click the Save button In the Save As dialog box direct the driver to save to a convenient location on your PC Copy the files to one of the blank formatted floppy diskettes For Windows driver files Unzip the downloaded driver package and copy the files to the diskette For Linux driver files e Ona Windows PC run the rawrite exe utility and extract the image file to the diskette e Ona Linux PC run the command dd if imagefilename of floppydevicename bs 10k to copy the image file to the diskette imagefilename the disk image file name floppydevice name the device name such as dev fd0 Label the diskette SuperTrak Driver Use the SuperTrak Driver diskette to upgrade to the latest software driver Go to step 3 below 145 SuperTrak EX16300 EX16350 User Manual Step 3 Install the Software Drivers Windows Server 2003 XP and 2000 1 2 10 11 12 13 Insert the SuperTrak Driver diskette in the A drive In the Start Menu go to Settings gt Control Panel Double click on the System icon Click on the Hardware tab Click on the Device Manager button At the Device Manager click on the icon to the left of SCSI and RAID Controllers to expand the list Right click on Promise SuperTrak EX8350 EX16350 EX8300 EX16300 tm Controller and select Update Driver In the Hardware Update Wizard select No not this time and click Next In the Hardware Update Wizard select nstall fro
20. change the Stripe Size highlight Stripe Size and press Enter Highlight your choice of 32 64 or 128 KB and press Enter To change the Initialization Mode highlight Init Mode and press Enter Highlight your choice of No Quick or Full initialization and press Enter To change the Write Cache Policy highlight Write Cache Policy and press Enter Highlight your choice of Write Through or Write Back and press Enter To change the Gigabyte Boundary feature highlight Gigabyte Boundary and press Enter Highlight your choice of No or Yes and press Enter Highlight Save and press Enter Logical Drive Management ID Logical Drive Name Capacity Status l LogDrv A 19 GB D Ok The Logical Drive Management screen appears with your new logical drive At this point you can create additional logical drives if there is physical drive space available To create another logical drive repeat steps 4 though 13 above Press the F10 key to exit the SuperBuild utility and press Y to confirm and restart the computer Do not press the Ctrl Alt Del keys Do not press the Esc key You have successfully created a new RAID logical drive 14 Chapter 2 Installation WebPAM Installation Important Install the SuperTrak software drives for your operating system before installing WebPAM See Chapter 3 Installing Software Drivers on page 23 for instructions WebPAM installation software will install two major components e WebP
21. drive How can make it available Open the SuperBuild utility and access Physical Drive Management Highlight the drive then press the Alt and F1 keys at the same time This action clears the reserve sector in order to make the drive available Why can t make a dedicated spare drive in WebPAM Early versions of Internet Explorer running in Windows 2000 exhibit this problem Update your Internet Explorer to the latest version Why can t run WebPAM in Konqueror The Konqueror browser Linux does not support WebPAM Install a Netscape Navigator Mozilla or Firefox browser With that browser as the default reinstall WebPAM 132 Chapter 7 Support Aren t the WebPAM icons supposed to be animated Yes they are animated However the default setting for Internet Explorer under Windows 2003 Server does not display animation in the browser Go to Internet Options gt Advanced and check Play animations in web pages Contact Technical Support Promise Technical Support provides several support options for Promise users to access information and updates We encourage you to use one of our electronic services which provide product information updates for the most efficient service and support If you decide to contact us please have the following information available e Product model and serial number e BIOS and driver version numbers e A description of the problem situation e System configuration information includi
22. if one physical drive fails or has errors the other mirrored physical drive continues to function This is called Fault Tolerance Moreover if a spare physical drive is present the spare drive will be used as the replacement drive and data will begin to be mirrored to it from the remaining good drive Data Mirror mm physical drives Figure 2 RAID 1 Mirrors identical data to two drives The logical drive s data capacity equals the smaller physical drive For example a 100GB physical drive and a 120GB physical drive have a combined capacity of 100GB in a mirrored logical drive If physical drives of different capacities are used there will also be unused capacity on the larger drive RAID 1 logical drives on SuperTrak consist of two physical drives If you want a mirrored logical drive with more than two physical drives see RAID 10 Mirror Stripe on page 116 113 SuperTrak EX16300 EX16350 User Manual RAID 5 Block Striping with Distributed Parity RAID 5 organizes block data and parity data across the physical drives Generally RAID Level 5 tends to exhibit lower random write performance due to the heavy workload of parity recalculation for each I O RAID 5 is generally considered to be the most versatile RAID level It works well for file database application and web servers Distributed Parity Data Blocks physical Figure 3 RAID 5 Stripes all drives with data and parity information The capaci
23. into a single physical drive 69 SuperTrak EX16300 EX16350 User Manual The Merge function is not available when either or both portions of the physical drive are assigned to a logical drive Physical Drive View Information Merge Media Patrol Schedule i2 Physical Drive List Select Port Ho Capacity O 2 74 53 GB Iv 3 74 53 GB Hina To merge a physical drive Click on the Physical Drive View icon in Tree View Click on the Merge tab in Management View Check the box es to the left of the physical drive s you want to merge Click the Submit button A O N gt Click on a Physical Drive icon to see the results of your merge operation Media Patrol Schedule The Physical Drive View Media Patrol tab allows you to start Media Patrol on all physical drives You can also run Media Patrol on individual physical drives see page 73 Media Patrol is a routine maintenance procedure that checks the magnetic media on each physical drive sector by sector Media Patrol checks physical drives assigned to logical drives spare drives and currently unassigned physical drives that were once part of a logical drive or a spare Media Patrol does not check new physical drives that have never been configured nor physical drives assigned as JBOD Unlike Synchronization and Redundancy Check Media Patrol is concerned with the condition of the media itself not the data recorded on the media If Media Patrol encounters a suspect s
24. process for JBOD e Ifyou selected a RAID level in step 3 continue with step 9 below Assign a Name Assign a name to the logical drive Assigned Name Logical Drive 1 1 32 character 3 9 Enter a name for the logical drive in the field provided 80 Chapter 5 WebPAM 10 Click the Next button Final Settings Contirm your choices Wake any changes here Mame Logical Drive 1 RAID Level RAID 6 Logical Drive Size 10 0 SB Stripe Block Size 64 KB Write Cache rte Back Gigabyte Boundary GigaByte Boundary Parity Count jz ss Initialization Fast Initialization 11 Select a Stripe Block Size from the dropdown menu Choose from 32 64 or 128 KB The size selected affects how SuperTrak sends and receives data blocks to and from the drives In general a larger block size is better when handling large data transfers such as A V editing and graphics while a smaller size is better when handling email and other common server data The default is 64 KB When in doubt use the default value 12 Select a Write Cache policy from the dropdown menu e Auto Switch The setting is made automatically This is the default e Write Back Increases performance but can result in data loss in the event of a power failure e Write Through Slower but more secure 13 Select a Gigabyte Boundary policy from the dropdown menu e GigaByte Boundary Rounds the size of the logical drive down to the nearest wh
25. specified logical drive The hot spare policy function lets you select whether a logical drive will access any unassigned physical drive or a designated drive in the event of physical drive failure See Logical Drive Rebuild on page 94 and Create a Spare Drive on page 106 for information The SuperBuild utility does not support hot spare drives The spare drive effectively takes the place of the failed drive and the RAID system immediately begins to rebuild data onto the drive When the rebuild is complete the logical drive is returned to fault tolerant status Maintaining a hot spare drive is a good precaution to protect your logical drive integrity in the event of drive failure Partition and Format the Logical Drive Like any other type of fixed disk media in your system a RAID logical drive must also be partitioned and formatted before use Use the same method of partitioning and formatting on an logical drive as you would any other fixed disk See Appendix A Partition and Format on page 139 123 SuperTrak EX16300 EX16350 User Manual Cache Settings There is a data cache on the SuperTrak controller and another one on each physical drive A cache holds data in volatile memory during RAID management and data transfer activity The right combination of cache settings for your needs can improve SuperTrak s efficiency and performance Physical Drive Write Cache Activates the write cache on the physical d
26. the terms of this limited warranty Promise s sole responsibility with respect to any product is to do one of the following a replace the product with a conforming unit of the same or superior product b repair the product Promise shall not be liable for the cost of procuring substitute goods services lost profits unrealized savings equipment damage costs of recovering reprogramming or reproducing of programs or data stored in or used with the products or for any other general special consequential indirect incidental or punitive damages whether in contract tort or otherwise notwithstanding the failure of the essential purpose of the foregoing remedy and regardless of whether Promise has been advised of the possibility of such damages Promise 136 Chapter 7 Support is not an insurer If you desire insurance against such damage you must obtain insurance from another party Some states do not allow the exclusion or limitation of incidental or consequential damages for consumer products so the above limitation may not apply to you This warranty gives specific legal rights and you may also have other rights that vary from state to state This limited warranty is governed by the State of California Your Responsibilities You are responsible for determining whether the product is appropriate for your use and will interface with your equipment without malfunction or damage You are also responsible for back
27. the Rebuild tab in Management View 94 Chapter 5 WebPAM Logical Drive Information Assigned LD 1 1 59 94 GB Assigned LD 1 2 59 54 GE Assigned LD 1 3 59 94 GB Zz Selected Awailable J Inwalid Start Mow 4 Select the logical drive you want to rebuild Available drives have a black frame Selected drives have a red frame 5 Click the Start Now button Logical Drive Information You can monitor Rebuild progress on the Logical Drive Rebuild tab Click the respective buttons to pause and resume the Rebuild Scheduled To schedule a Rebuild 1 Click on the Logical Drive View icon in Tree View 2 Click on the Logical Drive E icon of the logical drive you want to rebuild 3 Click on the Rebuild tab in Management View 95 SuperTrak EX16300 EX16350 User Manual Logical Drive Information Information Settings Migration Rebuild Synchronization Initialization Activation Select one available drive to rebuild LI Drive on Port6 60 01 GB Assigned LD 1 1 59 94 GB LI Drive on Port 60 01 GB Assigned LD 1 2 59 94 GB Drive on Port 60 01 SB Assigned LD 1 3 59 94 GB eB Selected Lal Awailable E Invalid Start Mow Schedule Disable Enable Start At 3 45 10 25 2005 Example 10 30 09 21 2004 hh mm Milidh 4 Select the physical drive you want to rebuild Available drives have a black frame Selected drives have a red frame 5 Click on the Enable radio b
28. 1 Superlrak BIOS waaa penas kanpi nakalagda uhh Gets 31 Main Meng abad 4 KB nan BA ha GD AA eee eS 32 Controller Selection a 33 Controller Information ccc eee 34 Physical Drive Management 2 34 Physical Drive Information cece eee eee 35 Logical Drive Management 00000 e eee eee eee 36 Display Logical Drives 0 0 0 cece ee eee 36 Create a Logical Drive 0 ces 37 Delete Logical Drive aaa 39 Background Activity 0 aaaea ee ene 40 Rebuild a Logical Drive a 40 Initialize a Logical Drive 0 0 ce ees 42 Synchronize a Logical Drive 0 ees 44 Migrate a Logical Drive 0 cece 46 Logical Drive Problems 0 0 00 48 Logical Drive Critical 0 0 0 0 cee 48 Logical DiVeOMING 3 napa maa G RA ned doe haa kap he be 49 Hot Spare Drives 0c ees 50 Identify a Failed Drive 1 naaa a Bowen NAY CARAGA 50 RAID 0 and JBOD 23 aaa eee h AG eae eee ead ide bis 50 Chapter 5 WebPAM Umaga AA noes Ge PEE KG ie dee 51 LOGIN IO WebPAM v2 4 c 0 wes fee na orden kab Led owes 51 Regular Connection 0 ccc eee 51 Secure COMECON 2 3 224 232 3 25824 bigeeeeat hee eed 51 Log out of WebPAM 2 ee 53 ser Management o arap KAMA NEL Rok tin keel Dan e s 53 Adaa USer AA ee is 53 EYENENOUNCAlON 1 284 2awien da dati awe ahead aA 54 Delete a User teens 57 Change a User s Password
29. 15 WebPAM Sofware 2X a BK AGA DEAR GNG NA S 4a44gia 2044 15 Java Runtime Environment a 16 Operating System Support aa 16 Browser Support ccc eee eee 16 Asal WebPAN za e242 coe ND Kada hb 16 Chapter 3 Installing Software Drivers 2000000 23 Windows Server 2003 ccc eee eens 24 Install Driver During New OS Installation 24 Install Driver in an Existing System 24 Confirm Mmstalatiom Aa naaa katha Cow da WAN doe ANG 25 WWI OWS XP apan a aan KAN aaa Ba eee ea ee alee be 25 Install Driver During New OS Installation 25 Install Driver in an Existing System 26 CoanrmdastalaNonNG aaa Sots ced Ro tae dad Kaha es 27 WINGOWS 2000 02 ag ie be ee ad She eee eee ee eae LAW HANG 27 Install Driver During New OS Installation 27 Install Driver in an Existing System 28 Contri MmstalalliomM Aa vie ace Bonde dad oe MANG 28 Red Hat Linux EL 4 0 0 0 0c ee 29 Install Driver During New OS Installation 29 Install Driver in an Existing System 29 SUSE LNUX ESI O AA een Salas eos ss Bal RR ae eile ee 30 Install Driver During New OS Installation 30 Install Driver in an Existing System 30 SuperTrak EX16300 EX16350 User Manual Chapter 4 SuperBuild Utility 0 0000 e eee 3
30. 16350 Controller card The SuperTrak card must be properly installed in your PC or server in order to perform the upgrade See Install the SuperTrak EX16300 Card on page 6 or Install the SuperTrak EX16350 Card on page 7 for more information Step 1 Preparation You need two diskettes to perform the BIOS and Firmware upgrade procedure A DOS bootable diskette A blank formatted diskette for the upgrade file Step 2 Download BIOS and Firmware File 1 2 3 10 Go to the Promise website www promise com support Click on Downloads Click on the Select Product popup menu and choose SuperTrak EX16300 or SuperTrak EX16350 Click on the Select Category popup menu and choose B OS Click the GO button The list of current BIOS options displays Be sure you select the appropriate BIOS for your system Click on BIOS you want In the File Download dialog box click the Save button In the Save As dialog box direct the file to save to a convenient location on your PC Unzip the file and copy the contents to one of the blank formatted floppy diskettes Label this diskette SuperTrak Upgrade Use the upgrade diskette to install the BIOS and firmware upgrade package to the SuperTrak controller Go to step 3 below 143 SuperTrak EX16300 EX16350 User Manual Step 3 Install the BIOS and Firmware Package Cautions e Before you begin backup any important or useful data e Do NOT skip any steps in the proced
31. 2 Inthe Select Drive Type screen click on the Logical Drive radio button to select the same physical drives as the previous logical drive 3 Click the Next button 84 Chapter 5 WebPAM 4 Specify the size of this logical drive Select Drives RAID 6 Striped Parity Data is striped over 3 or more drives party provides redundancy using less space Best overall balance of performance capacity and protection fi 0 0 GB Logical Drive Size T Use Maximum Capacity e To create additional logical drives with the same physical drives uncheck the Use Maximum Capacity box and enter a capacity in the Logical Drive Size field Select Drives RAID 6 Striped Parity Data is striped over 3 or more drives party provides redundancy using less space Best overall balance of performance capacity and protection foo GB Logical Drive Size IM Use Maximum Capacity e To create the last of multiple logical drives leave the Use Maximum Capacity box checked Please select at least 3 drives for RAID 6 LI Drive on PortS 60 0 GB Assigned LD 1 1 Free 5 00 GB 54 94 GE L Drive on Port 6 60 0 GB Assigned LD 1 2 Free 5 00 GB 54 54 GB Drive on Port 60 0 GB Assigned LD 1 3 Free 5 00 GB 54 54 GB L Drive on PortS 60 0 GB Assigned LD 1 4 Free 5 00 GB 54 54 GB Pipe PAA Pwe BE spare The physical drives are already selected and display a red frame 5 Click the Next button 85 Supe
32. 2 9 0 14 c 2004 2005 Promise Technology Inc All rights reserved Controller 1 Logi cal Drive Nana lt 8 gt to enter SuperBuild tm Configuration Utility or or lt Space gt to continuek When the SuperTrak BIOS loads during bootup it displays pertinent information about the RAID logical drives that it finds At this point press Ctrl S to enter the SuperBuild Configuration Utility The SuperTrak BIOS screen displays the following information Controller Up to two SuperTrak controllers are supported shown as Controller 1 and Controller 2 ID An identification number assigned to each logical drive by the BIOS Logical Drive Name The user assigned name of the logical drive Capacity The data capacity of the logical drive in GB Gigabytes 31 SuperTrak EX16300 EX16350 User Manual Status Shows one of four logical drive conditions Ok The logical drive is fully operational and no problems are present Degrade For RAID 6 the logical drive contains a failed physical drive If there is a hot spare drive the logical drive will rebuild automatically You must identify and replace the failed physical drive Critical The logical drive is operational but has lost its fault tolerance For RAID 1 5 10 and 50 the logical drive contains a failed physical drive RAID level 6 is critical when to physical drives have failed If there is a hot spare drive the logical drive will rebuild automatica
33. 24 for more information You can set up an Migration to begin immediately on demand or schedule a Migration for a time when there is less demand on the RAID system 90 Chapter 5 WebPAM On Demand To migrate a logical drive 1 Click on the Logical Drive View E icon in Tree View 2 Click on the Logical Drive EE icon of the logical drive you want to migrate 3 Click on the Migration tab in Management View Logical Drive Information Information Settings Migration Rebuild Synchronization Initialization Activation 62 Migration Parameters Migrate RAID level to Parity Count LI Drive on Port 1 80 02 GB Free 79 95 GB LI Drive on Port 80 02 GB Free 79 95 GB LI Drive on Port3 80 02 GB Free 79 95 GB Drive on Port d4 80 02 GB Free 79 95 GB L Drive on Port 5 60 04 GB Free 59 94 GB Papaw PAA EER H mm O Schedule X 4 Select the Target RAID level Click on the dropdown menu labelled Migrate RAID level to 5 RAID 6 only Select a Parity Count from the dropdown menu RAID 50 only Select a Sub Array Count from the dropdown menu Both of these settings have only their default values with this version of SuperTrak For information on these choices see page 115 and page 117 6 If the Migration requires additional physical drives click on a free physical drive to select it Available drives have a black frame Selected drives have a red frame 7 Click the Start Now b
34. AIDS Striped parity on 3 or more drives ultimate data protection capacity and performance balance RAID GE Striped parity on 3 or more drives ultimate data protection capacity and performance balance RAID 10 Data mirrored then striped across 4 drives for double drive failure protection RAID 50 Data mirrored then striped over 6 or more drives for double drive failure protection JBOD Just a Bunch Of Drives independent connected drives with no RAID interconnection 3 Select the radio button beside the RAID level you want for your logical drive 78 Chapter 5 WebPAM WebPAM displays the RAID levels you can use with the available physical drives You can also select JBOD on this screen See Choosing a RAID Level on page 119 for information about the advantages and requirements of the available RAID levels and JBOD Select Drive Group Please select a free drives or one logical drive that has free space Select one of the following groups Free Drivers 4 Inthe Select Drive Type screen click on the radio button for one of the following e Free Drives Select all Free unassigned physical drives e Logical Drive Select the Free portion of physical drives whose other portion is assigned to a Logical Drive The available choices depend on the RAID level you selected and the physical drives available 5 Click the Next button 6 Specify the size of this logical drive Select Dr
35. AM RAID management software e Java Runtime Environment in a private folder WebPAM Software The WebPAM software installs on the PC with the SuperTrak RAID Controller card the Host PC The Internet Laptop PC Desktop PC a ga with Internet with Internet SN browser browser E Router amp Firewall Networked PC File Server with Internet browser Host PC with Host PC with Host PC with SuperTrak EX SuperTrak EX SuperTrak EX Controller Controller Controller Figure 16 WebPAM on a network SuperTrak EX16300 EX16350 User Manual Java Runtime Environment The WebPAM installation program installs a private JRE in folder _ vm under the same directory where WebPAM is installed WebPAM uses this private JRE to avoid incompatibility issues with any other JREs that may be present on your system Operating System Support On the Host PC where you install the SuperTrak controller and WebPAM Promise Technology recommends 32 bit or 64 bit versions of Windows 2000 Windows XP Professional Windows 2003 Red Hat Enterprise 4 0 SuSE ES 9 0 The Utility Server supports these operating systems Choose one of them to take full advantage of all the features of WebPAM Browser Support On the Host PC where you install the SuperTrak controller and WebPAM you must have one of the following browsers Internet Explorer 6 0 Mo
36. Advantages Disadvantages High Read data transaction rate High disk overhead equivalent of two Medium Write data transaction rate drives used for parity Good aggregate transfer rate Slightly lower performance than RAID 5 Safest RAID level Recommended Applications for RAID 6 e Accounting Financial e Database servers e Any application requiring very high availability RAID 10 Advantages Disadvantages Implemented as a mirrored logical drive Very high disk overhead uses only whose segments are RAID 0 logical 50 of total capacity drives High I O rates are achieved thanks to multiple stripe segments Recommended Applications for RAID 10 e Imaging applications e Database servers e General fileserver 120 Chapter 6 Technology Background RAID 50 Advantages Disadvantages High Read data transaction rate Disk failure has a moderate impact on throughput Good write data transaction rate Very good aggregate transfer rate Most versatile RAID level Recommended Applications for RAID 50 e File and Application Servers e Transaction Processing e Office applications with many users accessing small files JBOD Advantages Disadvantages Easy management of multiple No increase in performance capacity or independent physical drives fault tolerance Recommended Applications for JBOD e Non critical file storage ex Swappable data storage 121 SuperTrak EX16300 EX16350 User Manual Choo
37. Chapter 4 SuperBuild Utility See Rebuild a Logical Drive on page 40 See your PC s User Manual for more information about replacing a physical drive Logical Drive Offline When two physical drives have failed the logical drive goes offline and cannot be rebuilt If you can restore one of the failed physical drives to operation the logical drive will be critical and you can rebuild it For an offline RAID 1 5 6 10 or 50 logical drive 1 Shut down the Host PC 2 Open the case and check the power and data connections to each physical drive 3 Correct any loose or faulty connections For an offline RAID 0 or JBOD see RAID 0 and JBOD on page 50 49 SuperTrak EX16300 EX16350 User Manual Hot Spare Drives The WebPAM software includes a hot spare drive feature See Hot Spare Drive s on page 123 If a hot spare drive is available the SuperTrak Controller will automatically begin rebuilding the logical drive with the hot spare You must replace the failed drive which becomes the new hot spare If a hot spare drive is not available you must replace the failed drive after which the SuperTrak controller will automatically rebuild the logical drive For more information about hot spare drives see Spare Drives on page 106 and Hot Spare Drive s on page 123 In either case you must identify the failed drive so you can replace it See Identify a Failed Drive below Identify a
38. Computer Click on Performance and maintenance Click on the System icon Choose the Hardware tab and then click the Device Manager button Click the in front of SCSI controllers Promise SuperTrak EX8350 EX16350 EX8300 EX 16300 tm Controller should appear Windows 2000 Install Driver During New OS Installation Is Start the installation Boot from the CD ROM Press F6 after the message Press F6 if you need to install third party SCSI or RAID driver appears When the Windows Setup window is generated press S to specify an Additional Device s Insert the Promise Technology driver diskette into drive A and press Enter Choose Promise SuperTrak EX8350 EX16350 EX8300 EX 16300 tm Controller from the list that appears on screen and then press the Enter The Windows Setup screen will appear again saying Setup will load support for the following mass storage devices The list will include Promise SuperTrak EX8350 EX 16350 EX8300 EX 16300 tm Controller Note If you need to specify any additional devices to be installed do so at this time Once all devices are specified continue to the next step From the Windows Setup screen press the Enter Setup will now load all device files and then continue the Windows installation Note Check the readme file included with the downloaded driver files for instructions on installing the RAID Console 27 SuperTrak EX16300 EX16350 User Manual Install Driver in an E
39. Critical and Background activity is d e This indicates that there is no automatic rebuild so you must take action to restore the logical drive 1 Identify the failed physical drive 2 Replace the failed physical drive 3 Rebuild your logical drive Identify the Failed physical drive Click on the Physical Drive View icon in the WebPAM user interface Look for a missing physical drive A drive that used to be present but is suddenly absent is the failed physical drive 103 SuperTrak EX16300 EX16350 User Manual Physical Drive View No drive Information Split Merge on Port 3 62 Physical Drive Overview Drive Model Status 2134001445 ars GB Functional S1380023A5 74 53 GB Functional 51380013A5 74 53 GB Functional k2 Graphic View L Drive on Pot 1 37 27 GB Assigned Port 1 LI Drive on Port 74 53 GB Assigned Free 37 27 GB 37 20 GB Port 2 LI Drive on Port4 74 53 GB Assigned Free af GB 37 26 GB Port A PAA ipo BB spare O In this example there were four physical drives connected to the SuperTrak Controller Notice that there is no drive on Port 3 This is the failed drive Replace the Failed physical drive Replace the failed physical drive with a new one of equal or greater capacity Then rebuild the logical drive See Installing the Physical Drives on page 8 for more information about replacing a physical drive Rebuild Your Logical Drive 1 Click on the Logical Drive View E ico
40. Drive EE icon of the logical drive you want to see 3 Click on the Settings tab in Management View Logical Drive Information Help Information Settings Migration Rebuild Synchronization Initialization Activation i2 View Change Logical Drive Parameters Assigned Name Logical Drive 1 Write Cache Mode Write Through Write Back Auto Switch Write Cache Status Write Back Submit Reset Enter a name in the Assigned Name field as desired 5 Click the radio button to select cache mode e Write Back Increases performance but can result in data loss in the event of a power failure This is the default Write Through Slower but more secure e Auto Switch The setting is made automatically 6 Click the Submit button when you are done Logical Drive Migration The Logical Drive Migration tab enables you to migrate a logical drive Migration is the process of e Changing the RAID level e Adding physical drives but keeping the same RAID level Migration is possible for most RAID logical drives but it is not available for JBOD In the migration process the existing logical drive is called the Source The proposed logical drive is called the Target Each target logical drive has certain requirements and they are different for each RAID level You must meet all of the requirements in order to successfully migrate a logical drive See Choosing a RAID Level on page 119 and Logical Drive Migration on page 1
41. Failed Drive To identify a failed physical drive 1 Inthe Main Menu highlight Physical Drive Management and press Enter Physical Drive Management ID Model Name ID 3 is missing Sk 2 Check the list of physical drives against the actual physical drives attached to the SuperTrak controller In the example above there is not physical drive for ID 3 Assuming you installed a physical drive onto Channel 3 of the SuperTrak controller this is the failed physical drive See page 9 for a diagram of Channel numbers on the SuperTrak controller RAID 0 and JBOD Because RAID 0 and JBOD logical drives are not fault tolerant there is no way to rebuild the logical drive when a physical drive fails After you replace the failed physical drive you must create a new logical drive and copy your data to it from a backup source 50 Chapter 5 WebPAM Log in to WebPAM page 51 e Controller page 64 Log out of WebPAM page 53 e Physical Drives page 69 User Management page 53 e Logical Drives page 77 Host Management page 61 e Enclosures page 106 Utility Configuration page 62 e Spare Drives page 106 SuperTrak page 63 e Battery page 108 Log in to WebPAM Double click on the WebPAM icon on your Windows desktop right Or 1 2 Promise WebPaM 2 0 Launch your Browser In the Browser address field type the entry explained below If you did not choose the External Security option during WebPA
42. M installation see page 19 use the Regular connection If you chose the External Security option during WebPAM installation use the Secure connection Regular Connection WebPAM uses an HTTP connection http Enter the Host PC s IP address 127 0 0 1 or localhost Enter the Port number sic 4 an ka KAKA eee ek ees 8080 Add to launch WebPAM 2 aa promise Together your entry looks like this http 127 0 0 1 8080 promise or http localhost 8080 promise Secure Connection WebPAM uses a secure HTTP connection https Enter the Host PC s IP address 127 0 0 1 or localhost Enter the Port number 0 0 00 cee ee eee ee 8443 Add to launch WebPAM 0000 c eee ees promise Together your entry looks like this https 127 0 0 1 8443 promise or https localhost 8443 promise Note that the IP address shown above applies to a log in at the Host PC When you log in over a network enter the Host PC s actual IP address or hostname 51 SuperTrak EX16300 EX16350 User Manual E Promise Array Manager Login Microsoft Internet Explorer File Edit wiew Favorites Tools Help G Back EJ x GD 2 Search Favorites 2 oor FE PROMISE BET Enon TECHNOLOGY INC 2005 Promise Technology Inc Al rights reserved ra F ja Local intranet ve A When the opening screen above appears 1 Type ad
43. SuperTrak EX16350 BIOS Version 25014 Firmware Version 1 1 0 53 Driver Version 25 0 4 i2 Hardware Information Memory Size 256 MB Maximum Number of Portis 16 Maximum Physical Drivejz 16 Maximum Logical Drivefs 128 The Information tab displays with information about the controller Product Name The Promise product name for this controller BIOS Version Version number of the controller s BIOS Firmware Version Version number of the controller s firmware Driver Version Version number of the controller s software driver Maximum Number of Ports The number of ports on the controller Maximum Physical Drives The maximum number of physical disk drives the controller can support Maximum Logical Drives The maximum number of logical drives arrays the controller can support 64 Chapter 5 WebPAM Controller Settings Controller Information Settings Schedule Lock Restore k2 View Change Controller Parameter Rebuild Rate Low Medium High Media Patrol Rate Low f Medium High Migration Expansion Rate C Low Medium High Initialization Fate Low amp medium High Synchronization Rate Low Medium High Automatic Rebuild Status C Enable Disable Automatic Rebuild Policy Free amp Spare Spare Buzzer Status Enable Disable SWART Status f Enable Disable SMART Check Polling 120 Interval 120 Seconds Battery NOT Detected Event Enable Dis
44. able Submit Reset Default Click on the Settings tab to access controller settings Rates Allocates system resources between the background process such as Rebuild Media Patrol Expansion Migration Initialization and Synchronization and the data read write activity A High setting assigns most of the system resources to background processes The process will finished sooner but read write requests are handled slower A Medium setting tries to balance system resources between the background processes and data input output activity A Low setting assigns most of the system resources to handling read write requests Read write requests are handled at nearly normal speed while the background processes take longer Automatic Rebuild Status When enabled and a hot spare drive is available a critical or degraded logical drive will rebuild itself automatically Automatic Rebuilding applies to RAID 1 and 3 drive RAID 5 logical drives only Automatic Rebuild Policy Selects which physical drives to use as hot spares Spare drives and Free drives or designated Spare drives only Buzzer When enabled the motherboard s buzzer will sound to report a problem S M A R T Status SMART an acronym for Self Monitoring Analysis and Reporting Technology is a feature of the physical drive software When 65 SuperTrak EX16300 EX16350 User Manual enabled the SuperTrak controller polls the physical drives for SMART
45. age 11 WebPAM Installation page 15 Packing List When you receive the SuperTrak Serial ATA RAID Controller card the package should contain the items listed below SuperTrak EX16300 or EX16350 Controller card Quick Start Guide Four 1 0m 39 inch SATA fanout cables Eight Y power splitter cables CD with Drivers Web Based Promise RAID Management WebPAM software SuperTrak EX16300 EX16350 User Manual If any of the items are missing or appear damaged please contact your dealer or distributor immediately Warning The electronic components on the SuperTrak RAID Controller card are sensitive to damage from Electro Static Discharge ESD Observe appropriate precautions at all times when handling the SuperTrak card or its subassemblies Warning Before installing the adapter into an existing system backup any important or useful data Failure to follow this accepted PC practice could result in data loss SuperTrak EX16300 EX16350 User Manual Note The SuperTrak EX16300 and EX16350 RAID Controller cards are PCI Plug n Play PnP devices No changes are necessary in the motherboard CMOS BIOS Setup for resources or drive types in most applications Install the SuperTrak EX16300 Card The SuperTrak EX16300 card fits into any available 3 3 volt PCI X slot You cannot plug the SuperTrak card into a 5 volt PCI slot 1 Remove the cover of your system 2 Remove the inside slot cover of an availab
46. al drives than the RAID 1 logical drive RAID 50 6 physical drives minimum Even number of physical drives 125 SuperTrak EX16300 EX16350 User Manual RAID 5 A RAID 5 Source logical drive can migrate to the following Target logical drives RAID 5 Add physical drives RAID 6 Number of physical drives is greater than or equal to the number of RAID 5 physical drives minus 1 plus the parity count RAID 50 6 physical drives minimum If the RAID 5 array had an odd number of physical drives add 1 3 5 7 9 or 11 physical drives If the RAID 5 array had an even number of physical drives add 2 4 6 8 10 or 12 physical drives RAID 6 A RAID 6 Source logical drive can migrate to the following Target logical drives RAID 6 Add physical drives RAID 10 A RAID 10 Source logical drive can migrate to the following Target logical drives RAID 5 Add physical drives RAID 6 Number of physical drives is greater than or equal to the number of RAID 10 physical drives divided by 2 plus the parity count RAID 10 Add physical drives Even number of physical drives RAID 50 6 physical drives minimum Even number of physical drives 126 Chapter 6 Technology Background RAID 50 A RAID 50 Source logical drive can migrate to the following Target logical drives RAID 6 Number of physical drives is greater than or equal to the number of RAID 50 physical drives RAID 50 Add physical drives Even number of p
47. are fully PnP This means all the resources that it uses are given to it by the PnP BIOS on the motherboard The SuperTrak Controller supports IRQ sharing but this feature only works when ALL the concerned devices support it If your motherboard allows you to control the assignment of these resources you may be able to remedy the problem by e Changing the IRQ assignments to the PCI slots in the motherboard BIOS during boot up e Reset the configuration data in your CMOS This is usually an option in the PnP section of your CMOS e Otherwise switch the SuperTrak Controller card to a different PCI slot Drive Issues Can l add a drive to a SuperTrak EX Series logical drive via hot swap and dynamically adjust the array size configuration Yes The SuperTrak Controller supports online logical drive expansion and migration You must use the SuperBuild utility or the WebPAM software to expand or migrate an existing logical drive Do the HDDs on the SuperTrak EX Series have to be the same size The physical drives that you use with the SuperTrak EX Series do not have to be the same size If the sizes differ the SuperTrak Controller will truncate the large drive so the capacities match The resulting difference in drive space is unusable so avoid using physical drives of significantly different capacities Can I take a drive used in a SuperTrak EX Series logical drive and access it directly with a different controller such as the one
48. arranty shall not apply to defects resulting from a improper or inadequate maintenance or unauthorized modification s performed by the end user b operation outside the environmental specifications for the product c accident misuse negligence misapplication abuse natural or personal disaster or maintenance by anyone other than a Promise or a Promise authorized service center Disclaimer of other warranties This warranty covers only parts and labor and excludes coverage on software items as expressly set above Except as expressly set forth above Promise DISCLAIMS any warranties expressed or implied by statute or otherwise regarding the product including without limitation any warranties for fitness for any purpose quality merchantability non infringement or otherwise Promise makes no warranty or representation concerning the suitability of any product for use with any other item You assume full responsibility for selecting products and for ensuring that the products selected are compatible and appropriate for use with other goods with which they will be used Promise DOES NOT WARRANT that any product is free from errors or that it will interface without problems with your computer system It is your responsibility to back up or otherwise save important data before installing any product and continue to back up your important data regularly No other document statement or representation may be relied on to vary
49. as an account in your email system See your IT administrator 3 Enter your email server in the Email Server field 4 Keep or change the Email Subject line 5 Type anew interval in seconds in the Event Frame Refresh Time field 30 seconds is the default interval 6 Click the Submit button when you are done 62 Chapter 5 WebPAM SuperTrak The SuperTrak Information tab displays a photograph of the SuperTrak SX Series RAID Controller installed in your system WebPAM will display the SuperTrak controller installed in your system To display this screen in Management View click on the SuperTrak Fi icon in Tree View With the screen displayed move your cursor over key components of the SuperTrak controller card to see a Tool Tip popup message that identifies the component as shown above If you have multiple SuperTrak controller cards in the same system they will appear under the SuperTrak icon as Controller 1 Controller 2 and so on 63 SuperTrak EX16300 EX16350 User Manual Controller Controller Information below Controller Settings page 65 Controller Schedule page 66 Controller Lock page 67 Controller Restore page 68 The term Controller refers to the device that controls your RAID To access the controller click on the Controller icon in Tree View Controller Information Controller Information Settings Schedule Lock Restore 2 Basic Information Product Mame
50. cal drive on page 104 for more information Synchronize Redundancy Check All Logical Drives The Logical Drive View Synchronization Schedule tab enables you to synchronize all logical drives You can also synchronize an individual logical drive see page 99 Synchronization refers to an automated process of checking and correcting data and parity Unlike a Rebuild Synchronization is a maintenance operation Redundancy Check is an automated process of checking data and parity but it only reports and does not correct any inconsistencies that it finds Synchronization and Redundancy Check apply to RAID 1 5 6 10 and 50 logical drives When an logical drive is first created and you select Full Initialization the same action as Synchronization takes place To schedule Synchronization for all logical drives 1 Click on the Logical Drive View E icon in Tree View 2 Click on the Synchronization Schedule tab in Management View 97 SuperTrak EX16300 EX16350 User Manual Logical Drive View Information Create Delete Synchronization Schedule An automated process of checking data and parity Policy a Scheduled Disable Enable By Day start at O 0 C By Week Start ME 30 7 every Sunday gt By Month start at O iE onthe 1st Example 10 30Chh mm Schedule 3 Inthe Policy dropdown menu select Fix if you want Synchronization or Redundancy Check if you do not want to correct inco
51. ch are similar to RAID 5 logical drives One physical drive in each sub array can fail but the RAID 50 logical drive will remain online There must be at least three physical drives in a sub array A sub array is also known as an axle RAID 50 logical drives on SuperTrak consist of even number of physical drives and a minimum of six 117 SuperTrak EX16300 EX16350 User Manual JBOD Single Drive Just a Bunch of Disks JBOD arranges individual physical drives on the SuperTrak controller the same as if they were attached to the PC s motherboard controller The advantage is that a SuperTrak Controller can accommodate up to four physical drives more than most PC motherboards JBOD offers none of the performance or security advantages of a RAID logical drive Any number of physical drives on the SuperTrak Controller can be designated as JBOD In WebPAM JBOD is created managed and deleted the same as a logical drive You can also use the SuperTrak BIOS for this purpose See the SuperTrak User Manual for more information on the BIOS In addition if you attach a physical drive that was initialized using Windows disk management that drive will be automatically recognized as a JBOD by the SuperTrak controller and WebPAM 118 Chapter 6 Technology Background Choosing a RAID Level There are several issues to consider when choosing the RAID Level for your logical drive The following discussion Summarizes some advantages disad
52. ck the Next button when you have made your choice 19 SuperTrak EX16300 EX16350 User Manual VW Promise WebPAM O AmE Pre Installation Summary Introduction Choose Install Folder Check HTTP SSL Fre Installation Summary Installing C Install Complete Register On line Please Review the Following Before Continuing Product Name YUEDPAM Install Folder C Program Files4PromisewvebPAm Java YM Installation Folder C Program Files4Promise4vebPAMm jT Enable HTTP SSL YES Disk Space Information for Installation Target Required 60 995 852 bytes Available 37 715 296 256 bytes mi InstallAnywhere by Zero G Cancel Es Previous 9 When the Pre Installation Summary screen appears above review your choices To make changes click the Previous button To continue click the Install button 20 Chapter 2 Installation Bei Install Complete 4d Promise WebPAM Introduction Choose Install Folder Ww Check HTTP SSL CProgram FilesiPromiseivebPan Congratulations VvebPAN has been successfully installed to wh Fre Installation Summary Installing G Install Complete O Register On line Press Done to quit the installer Previous When the Install Complete screen appears above the installation process is finished Click the Next button 21 SuperTrak EX16300 EX16350 User Ma
53. dividual physical drive You can also run Media Patrol on all physical drives at the same time see page 70 Media Patrol is a routine maintenance procedure that checks the magnetic media on each physical drive sector by sector Media Patrol checks physical drives assigned to logical drives spare drives and currently unassigned physical drives that were once part of a logical drive or a spare Media Patrol does not check new physical drives that have never been configured nor physical drives assigned as JBOD 73 SuperTrak EX16300 EX16350 User Manual Unlike Synchronization and Redundancy Check Media Patrol is concerned with the condition of the media itself not the data recorded on the media If Media Patrol encounters a suspect sector it will attempt to regenerate the data and write to the suspect sector If the write operation is successful Media Patrol continues checking other sectors If the write operation fails Media Patrol reports the error to your PC s system log and to the physical drive s Bad Sector Log see page 75 This action triggers a BSL update message and an email message if you enabled that notification option see page 54 To start Media Patrol immediately A 2 3 4 Click on the Physical Drive View icon in Tree View Click on the Physical Drive icon Click on the Media Patrol tab in Management View Physical Drive Information Information Settings Media Patrol BSL Locate Drive Schedule N
54. dundancy Check Synchronization applies to fault tolerant RAID 1 5 6 10 and 50 logical drives When an logical drive is first created and you select Full Initialization the same action as Synchronization takes place To Synchronize a logical drive 1 Inthe Main Menu highlight Background Activity and press Enter 44 Chapter 4 SuperBuild Utility The Background Activity screen displays Background Activity Device Type Status Percentage LD 1 No BGA Ok N A LD 2 No BGA Ok N A Rebuild Pause Initialize Synchronize Migration 2 Highlight the logical drive you want to synchronize and press the spacebar to mark it An asterisk appears at the left of the selected logical drive 3 Highlight Synchronize and press Enter The Synchronize screen appears 4 Highlight Select Synchronization Mode and press Enter 5 From the popup list highlight Synchronize or Redundant Check then press Enter Synchronize finds and corrects data and parity inconsistencies Redundant Check finds and reports data and parity inconsistencies 6 Highlight Next and press Enter 7 Press Y to confirm the Synchronization operation on the selected logical drive The Synchronization begins immediately The length of time required depends on the size of the logical drive and other operations Pause To pause the Synchronization 1 In the Main Menu highlight Background Activity and press Enter The Background Activity scr
55. e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult Promise Technology Inc or an experienced radio TV technician for help This device complies with Part 5 of the FCC Rules Operation is subject to the following conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Caution Only digital device equipment CERTIFIED CLASS B should be attached to this equipment and that must have shielded cables SuperTrak EX16300 EX16350 User Manual Contents Chapter 1 Introduction 24 6404 i3056 RAK ARALAN AALALA 1 About This Manual 22 a 1 PIOGUCLOVEIVICW wins 3 darned caren AG DNA ANA A 2 WebPAM Management Software 0a 3 Operating System Support a 3 Browser SUPPO a DA KALAN ated danse ee alee Sb Geen 3 Chapter 2 Installation 0333k GTA BARKER indeed hese 5 PACKING LISU waaa Biwi ated are ADA NA NA NG ANA Sle Aten ose a 5 Install the SuperTrak EX16300 Card 6 Install the SuperTrak EX16350 Card 7 Installing the Physical Drives cee eee 8 Create a Logical Drive 4 aaa daa BANANA Boke KNA BA LEAN MENG 11 WebPAM Installation aa
56. e Delete tab Spare Drive View Information Create Delete A Spare Drive List Select Capacity Status rd 37 27 GB Global Spare 3 Check the box to the left of the spare drive you want to delete 4 Click the Delete button 5 Inthe Confirmation box click the OK button The selected spare drive is deleted Battery The Information tab displays information about the cache backup battery if one is installed on your SuperTrak controller To access the Controller Information tab click on the Battery a icon in Tree View Information 2 Basic Information Temperature 26 40 C 83127F Voltage 415 State Fully Charged e Temperature The battery s operating temperature The battery normally has the same temperature as the inside of the PC where it is installed typically below 38 C or 100 F If the battery temperature rises above this value determine whether the PC is overheating If the PC is OK but the battery is too hot the battery is not accepting a charge properly and you must replace it 108 Chapter 5 WebPAM e Voltage The battery supplies 3 3V to back up the controller cache in the event of a power failure If battery voltage drops below this value the battery is not accepting a charge properly and you must replace it e State Under normal conditions the battery shows Fully Charged If the battery shows Charging or Discharging it should return to Fully Charged within a few hour
57. e Synchronization e Logical Drive Information page 89 Pecungancy nee Pade 2 e Logical Drive Settings page 90 e Logical Drive Migration page 90 Logical Drive Initialization page 101 Logical Drive Activation page 102 Logical Drive View Logical Drive View provides a list of all logical drives currently on the Host PC To access Logical Drive View click on the Logical Drive View E icon in Tree View Logical Drive View Information Create Delete Synchronization Schedule A Logical Drive Overview Assigned Name RAID Level Status Background Activity Capacity Logical Driwe 1 RAID 5 Functional Idle 105 00 GB From this screen you can click on the links to access information and functions of individual logical drives and use the Create and Delete features Create a Logical Drive A logical drive is a collection of physical drives in a RAID You can create multiple logical drives from the same collection of physical drives but you must create them one at a time e If you plan to create one logical drive and use the maximum capacity available skip to Create a Logical Drive on page 78 e If you plan to create multiple logical drives you need to know the maximum capacity available in order to allocate the appropriate capacity to each logical drive See Calculate Available Capacity below Calculate Available Capacity If you plan to create multiple logical drives based on the same physical drives you
58. e is upgradable Contact Promise Technical Support for more information See page 133 BIOS Version The version number of the BIOS currently installed on the SuperTrak controller BIOS is upgradable Contact Promise Technical Support for more information See page 133 PCI Func Address The functional address of the SuperTrak card in the Host PC Used for advanced diagnostics PCI Base Address The base address of the SuperTrak card in the Host PC Used for advanced diagnostics Controller Speed SATAII 3Gb s 2 Press the Esc key to return to the Main Menu Physical Drive Management The SuperBuild utility displays information about the physical disk drives attached to the SuperTrak controller 1 Inthe Main Menu highlight Physical Drive Management and press Enter Fhysical Drive Management ID Model Name 1 5T380013A8 2 ET3B0013AS 4 MHT2060BS5 MHT2060B3 ST3B0013A5 ETIB0013N5 MAT2D60B5 MATZO60BS 34 Chapter 4 SuperBuild Utility The information includes ID The channel number of the SuperTrak controller to which the physical drive is attached Mode Name The physical drive manufacturer s model name for the drive Capacity Data capacity of the physical drive in GB Press the Esc key to return to the Main Menu Physical Drive Information The SuperBuild utility displays information about the physical disk drives attached to the SuperTrak controller de 2 3 In the Main Men
59. e physical drive An asterisk appears at the left of each selected physical drive When you have selected all your physical drives highlight Next and press Enter 37 SuperTrak EX16300 EX16350 User Manual 10 The Create Step 2 2 screen appears with default logical drive settings irasFal Iphan PR Aa Ler step w e RAID Level RAID O Logical Drive Nama Logirv A Physical Drive ID 1256 Stripe Size Capacity Free Capacity Init Mode NG Write Cache Policy Writ Gigabybe Boundary Ne Save To change the RAID Level highlight RA D Level and press Enter In the popup menu highlight your choice of RAID Level and press Enter The available RAID Levels depend on the number of physical drives you selected for this logical drive Press the arrow keys to highlight Logical Drive Name Type a name for your logical drive and press Enter To use less than the full physical drive capacity for this logical drive highlight Capacity and press Enter Press the Delete or Backspace keys to erase the current capacity Type the new capacity in MB to allocate to this logical drive Later you can assign the unused capacity to a second logical drive To change the Stripe Size highlight Stripe Size and press Enter Highlight your choice of 32 64 or 128 KB and press Enter To change the Initialization Mode highlight nit Mode and press Enter Highlight your choice of No Quick or Full initialization and press Enter
60. eate Delete i Graphic View L Drive on Port4 74 53 GB Dedicated Spare 74 535 GH PAA we A Spare E Invalid From this screen you can view the current Spare Drives and click on the tabs to access the Create and Delete features Create a Spare Drive To create a spare drive 1 Click on the Logical Drive View G6 icon 2 Click on the Create tab 106 ag Chapter 5 WebPAM Spare Drive View Information Create Delete b2 Spare Drive Parameters Spare Drive Type Logical Drive 1 L Drive on Porti 74 53 GB Assigned Free 37 27 GB 37 20 GB L Drive on Pond 74 53 GB Assigned Free 37 27 GB 74 45 GB L Drive on Portg 74 53 GB Free 74 53 GB Pie RTE Pra i Create From the Logical Drive dropdown menu select e Global Spare This Spare Drive can be used by any qualified Logical Drive e Logical Drive The name of the logical drive to which this Spare Drive will be assigned or dedicated Click on a physical drive to select it Available drives have a black frame Selected drives have a red frame Drives with a blue frame are assigned to a logical drive You cannot assign a split drive as a spare drive Click the Create button The new Spare Drive appears under Physical Drive View and Spare Drive View 107 SuperTrak EX16300 EX16350 User Manual Delete a Spare Drive To delete a spare drive icon 1 Click on the Logical Drive View fur 2 Select th
61. ector it will attempt to regenerate the data and write to the suspect sector If the write operation is successful Media Patrol continues checking other sectors If the write operation fails Media Patrol reports the error to your PC s system log and to the physical drive s Bad Sector Log see page 75 This action triggers a BSL update message and an email message if you enabled that notification option see page 54 To schedule Media Patrol 1 Click on the Physical Drive View icon in Tree View 70 Chapter 5 WebPAM 2 Click on the Media Patrol tab in Management View Physical Drive View Information Merge Media Patrol Schedule 3 Schedule Disable Enable By Day start at O 0 By Week Start at 5 30 Every Sunday C By Month start at 0 D 7 onthe 1st Example 10 30 hh mm Schedule 3 Click on the Enable radio button Click on the by Day by Week or by Month radio button 5 From the dropdown menus select a start time and a day of the Week or Month if applicable Start time is based on a 24 hour clock 6 Click the Schedule button To cancel the scheduled Media Patrol operation 1 Click on the Physical Drive View icon in Tree View 2 Click on the Media Patrol tab in Management View 3 Click the Disable radio button Physical Drive Information To access information about a physical drive 1 Click on the Physical Drive View icon in Tree View 2 Click on the Ph
62. ed logical drive The Initialization begins immediately The length of time required depends on the size of the logical drive and other operations 43 SuperTrak EX16300 EX16350 User Manual Pause To pause the Initialization 1 In the Main Menu highlight Background Activity and press Enter The Background Activity screen displays 2 Highlight the initializing logical drive and press the spacebar to mark it An asterisk appears at the left of the selected logical drive 3 Highlight Pause and press Enter Press Y to confirm the pause The Status of the initializing logical drive changes to Paused Resume To resume the Initialization 1 Inthe Main Menu highlight Background Activity and press Enter The Background Activity screen displays 2 Highlight the initializing logical drive and press the spacebar to mark it An asterisk appears at the left of the selected logical drive 3 Highlight nitialize and press Enter 4 Press Y to confirm the Initialization The Status of the initializing logical drive changes to Running Synchronize a Logical Drive Synchronization refers to an automated process of checking and correcting data and parity Unlike a Rebuild Synchronization is a maintenance operation There are two levels of synchronization e Fix Find and correct data and parity inconsistencies e Check Find and report data and parity inconsistencies without correction This process is sometimes called a Re
63. ee Chapter 6 Technology Background on page 111 of this manual 1 Boot your system If this is the first time you have booted with the SuperTrak card and drives installed the Promise onboard BIOS will display the following screen SuperTrak EX16300 EX16350 User Manual SuperTrak EX16350 16300 8350 8300 SATAII 300 BIOS Version 2 9 0 12 o 2004 2005 Promise Technology Inc All rights reserved Controller 1 Ko Array is defined c8 to enter SuperBuild ta Configuration Utility or ZopaCe to continue 2 b Main Manu roller Information Physical Drive Management Logical Drive Management Background Activity tl Navigate ENTER Enter SPACE Select ESC Back F10 Exit The SuperBuild Utility opens with the Main Menu displays ed Main Sen ar Selection oller Information Physical Drive Management Logical Drive Hanaganant Background Activity 3 Press the arrow keys to highlight Logical Drive Management and press Enter The Logical Drive Management screen displays 12 Chapter 2 Installation Logical Drive Management ID Logical Drive Name Capaci ty 4 Highlight Create and press Enter The Create Step 1 2 screen appears Create Step 1 2 Select Physical Drives Logical Drive Name Capacity ID 1 2 3 4 x5 x6 7 ST380013As ST380013AS MHT2060BS MHT2060BS ST380013AS ST380013AS MHT2060BS MHT2060BS 80 03 80 03 60 01 60 01 80 03 80 03 60 01 60 01 Use
64. een displays Highlight the synchronizing logical drive and press the spacebar to mark it An asterisk appears at the left of the selected logical drive Highlight Pause and press Enter 45 SuperTrak EX16300 EX16350 User Manual 4 Press Y to confirm the pause The Status of the synchronizing logical drive changes to Paused Resume To resume the Synchronization 1 Inthe Main Menu highlight Background Activity and press Enter The Background Activity screen displays 2 Highlight the synchronizing logical drive and press the spacebar to mark it An asterisk appears at the left of the selected logical drive 3 Highlight Synchronize and press Enter Press Y to confirm the Synchronization The Status of the synchronizing logical drive changes to Running Migrate a Logical Drive Migration is the process of e Changing the RAID level e Adding physical drives but keeping the same RAID level Migration is possible for most RAID logical drives but it is not available for JBOD Before you attempt to migrate your logical drive see Introduction to RAID on page 111 and Logical Drive Migration on page 124 for more information To Migrate a logical drive 1 In the Main Menu highlight Background Activity and press Enter The Background Activity screen displays Background Activity Device Type Status Percentage LD 1 No BGA Ok N A LD 2 No BGA Ok N A Rebuild Pause Initialize Synchronize Migration 2
65. elete a User 1 In Tree View click on the User Management pa icon 2 Click on the Delete tab Information Create Delete O User List re User ID Display Hame Email rd sammy Samuel Adams sadams promise com E admin Super user mis 3 Check the box to the left of the user you want to delete 4 Click the Delete button 5 Inthe Confirmation box click the OK button Change a User s Password In WebPAM each user can change his her own password To change a user s password 4 ogin ID sammy Password 1 Log into WebPAM under the User name Information Create Delete User List User ID Display Hame Email Samuel Adams sadams promise com Super user 2 Click on your User ID link b7 SuperTrak EX16300 EX16350 User Manual User Management Information Settings Events i2 User Settings User ID sammy peple VENE Samuel Adams 4 20 numbers andor letters Old Passyyord esses kkkk4EE Mew Password 0 8 numbers andror letters Retype Password pe Email sacams promisecom 62 Host User Rights Host Hame Creation Rights Deletion Rights Maintenance Rights Hotification Rights localhost rd rd Type the current password in the Old Password field Type a new password in the New Password field Retype the new password in the Retype Password field 6 Click the Submit button Ot ra CO The new user will type the User ID and the new password to log into WebPAM See
66. erver and launch the Linux GUI If the computer is already running exit all programs Double click on the WebPAM Installer file to launch it right When the Run or Display dialog box appears click Run i webpamxxxx bin Terminal After several moments the Terminal window closes and the first WebPAM installation dialog box appears Follow the prompts in the installation dialog box Step 3 Log in to WebPAM Double click on the WebPAM icon on your Windows desktop right Or 1 2 a Promise Launch your Browser WebPAM 2 0 In the Browser address field type in the IP address of the Host PC as explained below If you did not choose the External Security option during WebPAM installation use the Regular connection If you chose the External Security option during WebPAM installation use the Secure connection Regular Connection e WebPAM uses an HTTP connection http e Enter the Host PC s IP address 127 0 0 1 or localhost e Enter the Port number 0 8080 e Add to launch WebPAM 0000 eee eee promise Together your entry looks like this http 127 0 0 1 8080 promise or http localhost 8080 promise Secure Connection e WebPAM uses a secure HTTP connection https e Enter the Host PC s IP address 127 0 0 1 or localhost e Enter the Port number wc ex aaah owe Ah EGG mag 8443 e Add to launch WebPAM 2 2 2 0 a
67. firmation box click the OK button 6 Inthe Warning box click the OK button The selected logical drive is deleted Logical Drive Information Logical Drive View provides a list of all logical drives currently on the Host PC To access Logical Drive View 1 Click on the Logical Drive View E icon in Tree View 2 Click on the Logical Drive E icon of the logical drive you want to see Logical Drive Information i2 Basic Information Assigned Name Logical Drive 1 RAID Level RAID amp Stripe Size 64 KB Parity Count 2 Capacity 157 99 GB Status Functional Background Activity Idle k2 Graphic View LI Drive on For 1 80 02 GB Assigned LD 1 1 79 55 GB LI Drive on Port 80 02 GB Assigned LD 1 2 79 95 GB LI Drive on Port3 80 02 GB Assigned LD 1 3 79 55 3B LI Drive on Port4 80 02 GB Assigned LD 1 4 79 95 GB Pam ame mam Logical Drive 1 spare i From this screen you can click on the links to access the Settings Migration Rebuild Synchronization Initialization and Activation features The features that apply to this logical drive have blue tabs Features that do not apply have grayed tabs 89 SuperTrak EX16300 EX16350 User Manual Logical Drive Settings Logical Drive Settings allows you to assign a name to a logical drive and to change its controller cache settings To access logical drive settings 1 Click on the Logical Drive View E icon in Tree View 2 Click on the Logical
68. formation Events M Select All Warning Everts M Select All Error Events Disk Events I Disk Plugged In I Disk BSL Update M Disk BSL Cleared I Disk Error Fixed I Disk Patrol Progress IM Disk Media Patrol Started IM PC Parity Error IM Memory Single Bit Error Iv PC System Error Iv Memory Multi Bit Error Cther Events m Unknown The image above was shortened to fit into the available space Check the boxes of the notification events that you want to have reported to you via email and popup messages To select events by their severity check one of the four Select Events boxes at the top of the window See the table on the next page Click on the Submit button 55 SuperTrak EX16300 EX16350 User Manual Event Notification Severity Levels Information Events Disk Plugged In Disk BSL Update Disk BSL Cleared Disk Error Fixed Disk Patrol Progress Disk Media Patrol Started Disk Media Patrol Completed Disk Media Patrol Paused Disk Media Patrol Resumed Disk Media Patrol Aborted Array Online Array Created Array Deleted Array Cache Mode Changed Array Auto Cache Mode Change Synchronization Started Synchronization Completed Synchronization Paused Synchronization Resumed Synchronization Aborted Synchronization Progress Synchronization Inconsistency Fixed Redundancy Check Started Redundancy Check Completed Redundancy Check Paused Redundancy Check Resumed Redundancy Check Aborted Redundancy Check Progress Rebuild Sta
69. g New OS Installation 1 6 Insert the SuSE Installation CD into your CD ROM drive When the boot picture prompts for an installation option choose nstallation Press the F6 key and insert the SuperTrak driver diskette into the floppy drive In the Driver Update Medium selection box choose fd0 and click OK When the Driver Update Medium selection box appears again click Back to continue Finish the installation normally Install Driver in an Existing System OO ND OY a Ne Insert SuperTrak Driver Diskette into the floppy drive Log in as root Run mount dev fd0 media floppy Run cd media floppy Run install Run cd umount media floppy Remove the SuperTrak Driver Diskette Run reboot to restart the system 30 Chapter 4 SuperBuild Utility e SuperTrak BIOS below e Main Menu page 32 e e Controller Selection page 33 e e Controller Information page 34 e Physical Drive Management page 34 e Physical Drive Information e page 35 e Display Logical Drives page 36 SuperTrak BIOS Create a Logical Drive page 37 Delete Logical Drive page 39 Rebuild a Logical Drive page 40 Initialize a Logical Drive page 42 Synchronize a Logical Drive page 44 Migrate a Logical Drive page 46 Logical Drive Problems page 48 This section explains the information that you can obtain from the SuperTrak BIOS SuperTrak EX16350 16300 8350 8300 SATAII 300 BIOS Version
70. ga ds oe aa ered os adan Gobet eae E 121 Choosing Stripe Block Size 1 2 0 ee 122 Gigabyte Boundary 00 cc ee ees 122 MAZAN ncaa nA BU oe ee Oat Sa i alte Se EES 122 Hot Spare Drive s ee eee 123 Partition and Format the Logical Drive 123 Cache Settings a eee 124 Logical Drive Migration a 124 PAIDO girse gh anise eee oe ee be ees DALAN erat anes 125 RAIMI saa ese oe eke do ee aS ee anew a ee ae 125 RAIDET naaa maa ate tee eee ae ee aa eee ees 126 RAIDO merto toan eles PP hte eee en DTE 126 PAIDTO a oie tate sew head at han Aa erate RG Sots Geen asad ede 126 RAID AA AA AA AE 127 Chapter 7 SUPDPON wcnek ore NANA eter tee eee oe 129 Frequently Asked Questions 0 00 eee eee eee 129 Contact Technical Support 0 0 00 133 Limited Warranty ccc eee eens 135 Return Product For Repair 2 1 naaa ha akn NY AY AKUNG 137 Appendix A Partition and Format 0 an 139 Appendix B Upgrades aaa RANA WA AG NEL AA KAG 143 BIOS and Firmware Upgrade 00 a 143 Software Driver Upgrade 0 eee 145 WebPAM Upgrade ccc ee eens 148 Appendix C Battery Backup Unit a aaa 151 viii Chapter 1 Introduction e About This Manual below e Product Overview page 2 e WebPAM Management Software page 3 Thank you for purchasing one of Promise Technology s SuperTrak EX16300 or EX16350 RAID control
71. has the effect of erasing any existing data from the drives This action is especially helpful in creating accurate parity in logical drives with more than four drives Initialization applies all RAID levels It does not apply to JBOD When you create one of these logical drives you can specify Quick Fast Initialization or Full Initialization Full Initialization is recommended See Create a Logical Drive on page 37 or page 77 The Full Initialization process begins immediately after the logical drive is created and may take some time to finish depending on the size of the physical drives in your logical drive Your logical drive is available while initialization is in progress 122 Chapter 6 Technology Background Hot Spare Drive s A hot spare is a physical drive that is connected to the logical drive system but is not assigned as a member of the logical drive In the event of the failure of a drive within a functioning fault tolerant logical drive the hot spare is activated as a member of the logical drive to replace a drive that has failed SuperTrak will replace a failing physical drive in a logical drive with an unassigned drive if one is available The unassigned drive is not part of any logical drive Such a drive is called a hot spare drive There are two types e Global An unassigned physical drive available to any logical drive on the Host PC e Dedicated An unassigned physical drive that can only be used by a
72. he Logical Drive E icon in Tree View then select the appropriate tab in Management View To access or schedule a Media Patrol click on the Physical Drive p4 icon in Tree View then select the Media Patrol tab in Management View 66 Chapter 5 WebPAM Delete a Scheduled Process Controller Information Settings Schedule Lock Restore i4 Schedule List Select Target Action Hame Description All Physical m Drivels Media Patrol Start at 03 00 on the 1st every month fw PROMISE LO 1 Rebuild Start at 20 30 0121 2006 Delete Reset To delete a scheduled process Click on the Controller a icon in Tree View Select the Schedule tab in Management View Check the box to the left of the process you want to delete Click the Delete button In the Confirmation box click the OK button he eee I Alternative method to delete a scheduled process 1 Go to its function tab under the Physical Drive icon or Logical Drive EE icon 2 Under Schedule click the Disable radio button Controller Lock Controller Information Settings Schedule Lock Restore f Lock Controller Lock Controller for fio T IMinutecs Uro The Lock tab displays lock status and enables you to lock or unlock a subsystem controller The locking mechanism isolates the controller during maintenance operations and other periods when you want to avoid interruption from other users trying to access the logical drives under this controller
73. he SuperTrak BIOS for this purpose See Create a Logical Drive on page 37 Logical Drive Information information Settings Drive Mapping Migration Rebuild Synchronization Initialization Activation Basic Information Assigned Name JBOD on port 04 00 RAID Level JBOD Capacity 80 02 GB Status Functional Graphic View 3 Drive on Port 4 80 02 GB Assigned LD 4 1 80 02 GB AA EFR BB assigned to span on port 04 00 BB spare Kar JBODs do not have Settings Rebuild Migration Synchronization or other functions that pertain to RAID logical drives If you attach a physical drive that was initialized using Windows disk management that drive will be automatically recognized as a JBOD by the SuperTrak controller and WebPAM Delete a Logical Drive Warning When you delete a logical drive you delete all data on the logical drive Be sure to backup any important data before you delete a logical drive To delete a logical drive 1 Click on the Logical Drive View ES icon 2 Select the Delete tab Logical Drive View Information Create Delete Synchronization Schedule Logical Drive Overview Select Assigned Name RAID Level Status Background Activity Capacity m PROMISE LO 1 RAID O Functional idle 149 06 GB Submit Reset 3 Check the box to the left of the logical drive you want to delete 88 Chapter 5 WebPAM 4 Click the Submit button 5 Inthe Con
74. he disk drives SuperTrak EX16300 EX16350 User Manual SATA fanout cables typically have numbered ends for the disk drives The table below indicates which fanout cable end connects to which disk drive SuperTrak 2M0Ut Disk Drive SuperTrak 294 Disk Drive Cable End Cable End Connector Number Connector Number Number Number ELF 3 Attach the Y cable power splitters to each of the disk drives 4 Optional Attach cables from the LED pins on the SuperTrak card see the diagrams below to the activity LEDs in your enclosure LED pinouts for SuperTrak EX16300 O LED9 O LED10 O LED11 O LED12 O LED13 O LED14 O LED15 O LED16 LED1 O LED2 gt O LED3 gt O LED4 gt O LED5 O LED6 O LED7 mo LED8 p O X 6 6 6 O 6 Chapter 2 Installation LED pinouts for SuperTrak EX16350 7m NGO TF DD DD LU LL LU LU pai laga a a eee o00 ece LED5 8 O ee eee LED9 12 o0o0 eee LED13 16 Fo 000 O O O All LEDs Create a Logical Drive You will now use the onboard SuperBuild BIOS utility to create a logical drive with the attached drives Even if you plan to use the WebPAM software to manage your logical drive you can still create your first logical drive using the SuperBuild Utility as described here For an explanation of the logical drive concepts s
75. hysical drives 127 SuperTrak EX16300 EX16350 User Manual 128 Chapter 7 Support e Frequently Asked Questions below e Contact Technical Support page 133 e Limited Warranty page 135 e Return Product for Repair page 137 Frequently Asked Questions This section lists frequently asked questions involving pre installation drive issues installation and post installation Pre Installation Speed Device Types Capacity Cabling What kind of HDDs can use for a SuperTrak EX Series logical drive You can use any Serial ATA hard drive s to create arrays on the SuperTrak EX Series Use matching drives for multiple drive arrays to maximize capacity usage as well as performance What is the maximum physical drive storage capacity of SuperTrak EX Series The SuperTrak EX16300 and EX16350 support up to 6 4 TB sixteen 400 GB physical drives Will ACPI work with HDDs on the SuperTrak EX Series Yes The SuperTrak Controller supports ACPI S1 S3 and S4 standby modes ACPI currently applies to the Windows OS only Can use ATAPI devices on the SuperTrak EX Series No The SuperTrak Controller does not support ATAPI devices What kind of PCI slot do I use for the SuperTrak EX Series SuperTrak EX16300 requires a PCI X slot SuperTrak EX16350 will work in a PCI Express X8 or X16 slot 129 SuperTrak EX16300 EX16350 User Manual How can change the resources that the SuperTrak uses The SuperTrak EX16300 and EX16350
76. ical Drive Size field when you created your previous logical drive To create another logical drive using the same physical drives Select RAID Level Redundant Array of Independent Disks RAID combines multiple physical drives to form one logical drive RAID O Data striped across one or more drives for increased performance but no data protection RAID 1 Mirrored pairs of drives for data protection with increased read performance RAIDS Striped parity on 3 or more drives ultimate data protection capacity and performance balance RAID GE Striped parity on 3 or more drives ultimate data protection capacity and performance balance RAID 40 Data mirrored then striped across 4 drives for double drive failure protection RAID 50 Data mirrored then striped over 6 or more drives for double drive failure protection JBOD Just a Bunch Of Drives independent connected drives with no RAID interconnection 1 Select the radio button beside the RAID level you want for your logical drive WebPAM displays the RAID levels you can use with the available physical drives You can also select JBOD on this screen See Choosing a RAID Level on page 119 for information about the advantages and requirements of the available RAID levels and JBOD Select Drive Group Please select a free drivels or one logical drive that has free space Select one of the following groups Free Drivers G Logical Drive 1
77. ight Logical Drive Management and press Enter The Logical Drive Management screen displays Logical Drive Management ID Logical Drive Name Capacity 1 LogDrv A 179 83 GB LogDrv E 181 45 GB LogDrv C 179 83 GB Create The information includes ID The consecutive number of the logical drive in the order it was created beginning with 1 Logical Drive Name The user assigned name for the logical drive Capacity Data capacity of the logical drive in GB Status Shows one of seven logical drive conditions Ok Critical Offline Initial Migration Synchron and Rebuild See page 31 for definitions 2 Press the Esc key to return to the Main Menu 36 Create a Logical Drive 1 Inthe Main Menu highlight Logical Drive Management and press Enter The Logical Drive Management screen displays Logical Drive Management ID Logical Drive Name 2 Highlight Create and press Enter The Create Step 1 2 screen appears Create Step 1 2 Select Physical Drives ID x x2 3 4 x5 x6 Logical Drive Name ST380013AS ST380013AS MHT2060BS MHT2060BS ST380013AS ST380013AS MHT2060BS MHT2060BS Capacity Capacity 80 80 60 60 80 80 60 60 03 03 01 01 03 03 01 01 Chapter 4 SuperBuild Utility Status Use this screen to select the physical drives for your logical drive 3 Press the arrow keys to highlight a physical drive Then press the spacebar to select th
78. indows XP Install Driver During New OS Installation 1 Start the installation Boot from the CD ROM Press F6 after the message Press F6 if you need to install third party SCSI or RAID driver appears When the Windows Setup window is generated press S to specify an Additional Device s Insert the Promise Technology driver diskette into drive A and press Enter 25 SuperTrak EX16300 EX16350 User Manual Choose Promise SuperTrak EX8350 EX16350 EX8300 EX 16300 tm Controller from the list that appears on screen Specify the 32 bit or 64 bit driver Then press the Enter Press S to use the driver on the floppy disk and then press Enter to continue with installation The Windows XP Setup screen will appear again saying Setup will load support for the following mass storage devices The list will include SuperTrak EX8350 EX 16350 EX8300 EX 16300 tm Controller Note If you need to specify any additional devices to be installed do so at this time Once all devices are specified continue to the next step From the Windows Setup screen press the Enter Setup will now load all device files and then continue the Windows XP installation Note Check the readme file included with the downloaded driver files for instructions on installing the RAID Console Install Driver in an Existing System Important If you plan to move the boot drive containing the existing Windows XP operating system to the SuperTrak card
79. information and reports it to you S M A R T Check Polling Interval The SuperTrak controller periodically polls the physical drives for SMART information and displays it in WebPAM Choose an interval from the dropdown menu The range is 0 to 120 seconds A setting of 0 seconds disables the polling function e Battery Not Detected Event Enable this feature if you have a Battery Backup Unit installed on your SuperTrak controller This feature will report a condition where the controller does not detect the battery To prevent unnecessary messages disable this feature if you do not have a battery See Event Notification on page 54 and Appendix C Battery Backup Unit on page 151 After you make the desired changes click the Submit button To clear changes without saving them click the Restore button To reset controller settings to their default values click the Default button Controller Schedule Controller Information Settings Schedule Lock Restore i2 Schedule List Select Target Action Hame Description All Physical m Drive 5 Media Patrol Start at 03 00 on the 1st every month D PROMISE LD 1 Rebuild Start at 20 30 0111 2006 Delete Reset Click on the Schedule tab to access scheduled background processes such as Rebuild Media Patrol Expansion Migration Initialization and Synchronization To access or schedule a Rebuild Expansion Migration Initialization or Synchronization click on t
80. ing up your data before installing any product and for regularly backing up your data after installing the product Promise is not liable for any damage to equipment or data loss resulting from the use of any product Return Product For Repair If you Suspect a product is not working properly or if you have any questions about your product contact our Technical Support Staff through one of our Technical Services making sure to provide the following information e Product model and serial number required e Return shipping address e Daytime phone number e Description of the problem e Copy of the original purchase invoice The technician will assist you in determining whether the product requires repair If the product needs repair the Technical Support Department will issue an RMA Return Merchandise Authorization number Important Obtain an RMA number from Technical Support before you return the product and write the RMA number on the label The RMA number is essential for tracking your product and providing the proper service 137 SuperTrak EX16300 EX16350 User Manual Return ONLY the specific product covered by the warranty do not ship cables manuals diskettes etc with a copy of your proof of purchase to USA and Canada Promise Technology Inc Customer Service Dept Attn RMA 47654 Kato Road Fremont CA 94538 Other Countries Return the product to your dealer or retailer Contact them for i
81. integrated on the motherboard Yes but only under certain configurations First the other controller must address the drives as LBA not CHS Second only the following configurations allow the drive s to be accessed individually on another controller e Single drive RAID 0 stripe e One drive from a RAID 1 mirror logical drive e JBOD Other array configurations will not work for this purpose 130 Chapter 7 Support already have an array on a Promise FastTrak controller Can move that array to my new SuperTrak EX Series controller Yes if your HDDs are SATA All SuperTrak controllers read the logical drives the same way so the HDDs can be moved from an older controller to a newer one If have a problem with one of the drives on the SuperTrak EX Series how can low level format it to correct the problem Do NOT do this Low level formatting the physical drives is not only unnecessary but it generally does not correct problems commonly experienced during use such as bad sectors or ECC CRC Try running the disk drive manufacturer s diagnostic utility The action typically requires you to connect the drive directly to the motherboard controller If the utility cannot correct the problem replace the disk drive Do I have to install disk management software on my logical drive in order to access the full storage capacity of drives No Disk management software will only complicate things The logical drive sh
82. ion d EE Unallocated J Primary partition Properties Help 5 Right click on the Unallocated portion of Disk 1 and select New Partition from the popup menu The New Partition Wizard appears 140 Appendix A Partition and Format New Partition Wizard Welcome to the New Partition Wizard This wizard helps you create a partition on a basic disk A basic disk is a physical disk that contains primary partitions extended partitions and logical drives You can use any version of Windows or MS DOS to gain access to partitions on basic disks To continue click Next Cancel Click the Next button to start the wizard In the following windows do the following actions Click Next to move to the next window Select Primary Partition Specify the maximum available partition size in MB Assign the available drive letter of your choice Choose Format this partition with the following settings File system NTFS Allocation unit size Default Volume label Enter your choice of name Do not check Perform a quick format or Enable file and folder compression Review your selections and click Finish The New Partition Wizard will disappear while partitioning and formatting begin This process will take some time The Disk Management window displays the progress 141 SuperTrak EX16300 EX16350 User Manual Im Computer Management Bf m Fie Action wiew Window Help e gt om De Co
83. irst WebPAM installation dialog box appears as shown below uE Promise WebPAM E loj x Introduction gt Introduction InstallAnywwhere will guide you through the installation of VvebPAM Ca Choose Install Folder Check HTTP SSL Ca Fre Installation Summary CJ Installing Install Complete Register On line Itis strongly recommended that you quit all programs before continuing with this installation Click the Next button to proceed to the next screen If you want to change something on a previous screen click the Previous button You may cancel this installation at any time by clicking the Cancel button InstallAnjwhere by Zero G Cancel pa Previous 6 When the Introduction screen appears above click the Next button 17 SuperTrak EX16300 EX16350 User Manual 4d Promise WebPAM Choose Install Folder Q Introduction E Choose Install Folder Check HTTP SSL CO Fre Installation Summary Installing C Install Complete O Register On line Where Would You Like to Install cPragram Files Promize WVebP Ah Restore Default Folder Choose Installanywhere by Zero G ibarre ee Cancel Es ma Previous 7 When the Choose Install Folder screen appears above make your selection of a folder for the WebPAM applications you are installing For example the Windows default folder is C Program
84. ite locations The SuperTrak EX16300 and EX16350 RAID Controller cards support 1 5 Gb s and 3 0 Gb s Serial ATA hard drives At their core both SuperTrak cards provide advanced RAID management functions creating logical drives monitoring them keeping them online and operating at optimum efficiency SuperTrak can also perform many other tasks such as e Create logical drives at various RAID levels 0 1 5 6 10 and 50 and JBOD depending on the application being used e Set up a network of SuperTrak RAID servers all running under different RAID levels and monitor those servers from any workstation on the network e Create a series of SuperTrak RAID networks at any number of offsite locations e Monitor and or repair SuperTrak RAID logical drives using the Internet from an offsite location all without compromising the integrity of secure servers IOP Microprocessor The SuperTrak EX16300 and EX16350 Controllers have an onboard Intel Input Output Processor IOP microprocessor which off loads the parity calculation workload from the main CPU and transfers it to the controller card boosting the performance of the entire system Hot Swapping Each SuperTrak EX16300 and EX16350 can support up to 16 Serial ATA physical drives With either Controller card you can configure the drives as RAID levels 1 5 6 10 or 50 Attached drives can be hot swapped when used with any drive enclosure that has a hot swap capable backplane Chapter 1
85. itioning and formatting create a file structure on the physical drives with which your operating system can work In the example below we show how this is done in Windows A similar procedure is required for Linux PC s However partitioning and formatting in Linux is not automated therefore please refer to your system documentation for the exact procedure Note If you plan to boot your computer from this logical disk go to Windows and Device Driver Installation under the Installation section for instructions The instructions here are for data logical disks only Open Explore Search Map Network Drive Disconnect Network Drive Create Shortcut Delete Rename Properties 1 From the desktop right click on the My Computer icon and select Manage from the popup menu The Computer Management window opens 2 From the left menu click on Disk Management The Disk Management window opens with your new logical disk identified as Disk 1 The Initialize Wizard appears automatically 139 SuperTrak EX16300 EX16350 User Manual Computer Management m Fie Action view Window Help e gt ome as Computer Management Local Volume Layout Type File System Status Capacity Free Space ih System Tools pmr e ps t Initialize and Convert Disk Wizard E Event viewer Shared Folders G Local Users and Groups Welcome to the Initialize and if Performance Logs and Alerts Convert Disk W
86. ive in WebPAM Logical Drive Information i2 Basic Information Assigned Name Logical Drive 1 RAID Level RAID 6 Stripe Size 64 KB Parity Count 2 Capacity 10 00 GB Status Functional Background Activity Idle 62 Graphic View LI Drive on Port 5 60 01 GB Assigned LD 1 1 Free 5 00 GB 54 94 GB LI Drive on Port B 60 01 GB Assigned LD 1 2 Free 5 00 GB 54 54 GB LI Drive on Port 60 04 GB Assigned LD 1 3 Free 5 00 GB 54 94 GB LI Drive on Port 8 60 01 GB Assigned LD 1 4 Free 5 00 GB 54 94 GB PAA pe ipama Logical Drive 1 BB spare NG invanig Click on the Logical Drive amp Icon to see all of the information about your new logical drive In the example above only a portion of the physical drives are assigned to this logical drive This is the result of using less than the maximum available capacity when the logical drive was created See Specify the size of this logical drive on page 79 If the Use Maximum Capacity box had been checked the full length of the physical drives would be assigned to this logical drive Before you can use your new logical drive you must partition and format the logical drive using your PC s operating system See Appendix A Partition and Format on page 139 for more information 83 SuperTrak EX16300 EX16350 User Manual Create Another Logical Drive Use this procedure if you unchecked the Use Maximum Capacity box and entered a capacity in the Log
87. ives RAID 6 Striped Party Data is striped over 3 or more drives parity provides redundancy using less space Best overall balance of performance capacity and protection fi 0 0 GB Logical Drive Size TU Use Maximum Capacity e To create multiple logical drives using the same physical drives uncheck the Use Maximum Capacity box and enter a capacity in the Logical Drive Size field Select Drives RAID 6 Striped Party Data is striped over 3 or more drives parity provides redundancy using less space Best overall balance of performance capacity and protection foo GB Logical Drive Size I Use Maximum Capacity 79 SuperTrak EX16300 EX16350 User Manual e To create one logical drive or to create the last of multiple logical drives leave the Use Maximum Capacity box checked Refer to the available capacity you calculated under Calculate Available Capacity on page 77 Please select at least 3 drives for RAID 6 LI Drive on PortS 60 0 GB Free 59 94 GH J Drive on Port6 60 0 GB Free Ln uo uo E oO L Drive on Port 60 0 GB Free 55 94 GB LI Drive on Port 8 60 0 GB Free 59 94 GB Pipe PAA we BE spare A 7 Click on the physical drives to select them Available drives have a black frame Selected drives have a red frame 8 Click the Next button e If you selected JBOD in step 3 click the Finish button on the Select Drives screen This completes the creation
88. izard 4 Device Manager Ka i any Storage This wizard helps you to initialize new disks and to convert empty basic disks to dynamic disks FH 7 Removable Storage Disk Defragmenter Disk Management volumes that can be mirrored or they can be striped or Ta Services and Applications spanned across multiple disks You can also expand single disk and spanned volumes without having to restart the computer You can use dynamic disks to create software based RAID After you convert a disk to dynamic you can only use Windows 2000 and later versions of Windows on any volume of that disk To continue click Next 3 Click the Next button to start the Wizard 4 Inthe following windows select Disk 1 to Initialize Do not select any disks to Convert Click the Finish button to Initialize the logical disk g Computer Management m Fie Action View Window Help e Mme nas Computer Management Local volume Layout Type File System Status Capacity Free Space Ho System Tools CI C Partition Basic NTFS Healthy System 37 26 GB 25 92 GB E Event Viewer Shared Folders 2 Local Users and Groups Performance Logs and Alerts a Device Manager Storage Removable Storage Disk Defragmenter Disk Management Fa Services and Applications ee Ppisk 0 Basic C 37 26 GB 37 26 GB NTFS Online Healthy System Ppisk 1 Basic 37 25 GB Online Unallocated ii New Partit
89. k For information on these choices see page 115 and page 117 Click on a free physical drive to select it Available drives have a black frame Selected drives have a red frame Click on the Enable radio button From the dropdown menus select a start time Start time is based on a 24 hour clock 93 SuperTrak EX16300 EX16350 User Manual 9 Click in Start At field to display a popup calendar 10 Click on the start date in the calendar or enter a date manually 11 Click the Schedule buiton Cancel a Schedule If you want to cancel the scheduled Migration do the following 1 Click on the Logical Drive View E8 icon in Tree View Click on the Logical Drive EB icon Click on the Migration tab in Management View Click on the Disable radio button AB o N Logical Drive Rebuild Rebuild refers to the process of repairing a logical drive by reconstruction the data on one of its physical drives This feature only applies to logical drives with redundancy RAID 1 5 6 10 and 50 You can set up a Rebuild to e Begin immediately on demand Schedule a Rebuild for a time when there is less demand on the RAID system e Begin automatically when a logical drive goes critical or degraded see Create a Spare Drive on page 106 On Demand To rebuild a logical drive 1 Click on the Logical Drive View E icon in Tree View 2 Click on the Logical Drive EE icon of the logical drive you want to rebuild 3 Click on
90. l Drive Rebuild 0 000 eee 94 Synchronize Redundancy Check All Logical Drives 97 Logical Drive Synchronization Redundancy Check 99 Logical Drive Initialization 0 0 0 101 Logical Drive Activation 0 00 cece eee ees 102 Logical Drive Critical Offline 0 0 00 00a 102 CIOS US S pun ga ac ae fa vac Bad fe aA center oes NA AA NAAN MPa chester wie ee Bee 106 Opale DIVES seata Bart elieuny haaa eae ce Be SATB nh Alala 106 Spare Drive View 0 cee ees 106 Create a Spare Drive 0 ees 106 Delete a Spare Drive 0 0 ee 108 DANG vite sa pa LNAG LAAN ha One Paa 108 Chapter 6 Technology Background 0000000es 111 Introduction to RAID 0 cee 111 RAID OS Swe waa oo MIA NAN KG Ja GATA pink lalan 112 RAID 1 Mirror 2 a 113 RAID 5 Block Striping with Distributed Parity 114 RAID 6 Block and Double Parity Stripe 115 RAID AO Mirr r SINPE 4 cuit udder bye AP NBSA GAGA 116 vii SuperTrak EX16300 EX16350 User Manual RAID 50 Striped Distributed Parity logical drives 117 JBOD Single Drive naana cc ee 118 Ghoosing a RAID Level 2 ada eid bka EA 119 RAIDO gara Ak MAAN AA ALAALA ahd an Snes AA a Mice 119 RAIDT sahara ioniene kha nes eden ea KA Bee eae BANA 119 BUAN PA AA asec 120 RAIDO daa AE a adat pesos eae 120 AA KA 120 PRAID OO cutee AA eee nate was Meee oan se A 121 IBOD
91. l drive changes to Paused 47 SuperTrak EX16300 EX16350 User Manual Resume To resume the Migration 1 Inthe Main Menu highlight Background Activity and press Enter The Background Activity screen displays 2 Highlight the migrating logical drive and press the spacebar to mark it An asterisk appears at the left of the logical drive 3 Highlight Migration and press Enter Press Y to confirm the Migrate operation The Status of the migrating logical drive changes to Running Logical Drive Problems Fault tolerant RAID 1 5 10 and 50 logical drives go Critical when a physical drive fails A RAID 6 logical drive goes Degraded when one physical drive fails and Critical when two physical drives fail Non fault tolerant logical drives RAID 0 and JBOD go Offline when a physical drive fails When you boot your system the SuperTrak BIOS screen informs you if there is a critical or offline logical drive SuperTrak EX16350 16300 8350 8300 SATAII 300 BIOS Version 2 9 0 14 a 2004 2005 Promise Technology Inc All rights reserved Controller 1 ID Logical Drive Nase Capacity Logiry A 179 83 GB LogDrv B 184 62 GB Press lt Ctrl gt lt 5 gt to enter SuperBuild tm Configuration Utility or Press lt Esc gt or lt Space gt to continue Logical Drive Critical For a critical logical drive 1 Press Ctrl S to access the SuperBuild utility 2 Replace the failed physical drive 3 Rebuild the logical drive 48
92. le PCI X slot on the motherboard U AL 3 Install the SuperTrak card into the open slot above Fasten the SuperTrak card bracket to the system case above Attach your system case s LED cables to the LED connectors on the SuperTrak card see page 10 Chapter 2 Installation Install the SuperTrak EX16350 Card The SuperTrak EX16350 card fits into any available 3 3 volt PCI Express X8 or X16 slot 1 Remove the cover of your system 2 Remove the inside slot cover of an available PCI Express X8 or X16 slot on the motherboard U 3 Install the SuperTrak card into the open slot above Fasten the SuperTrak card bracket to the system case above 5 Attach your system case s LED cables to the LED connectors on the SuperTrak card see page 10 SuperTrak EX16300 EX16350 User Manual Installing the Physical Drives Important If you wish to include your current bootable Serial ATA drive using the Windows operating system as part of a bootable Mirrored RAID 1 logical drive on your SuperTrak card do NOT connect the physical drive to the SuperTrak yet You MUST install the Windows driver software first onto this drive while it is still attached to your existing physical drive controller The SuperTrak EX Series RAID Controller card supports 1 5 Gb s and 3 0 Gb s
93. lers About This Manual This User Manual describes how to setup use and maintain the SuperTrak RAID controller It also describes how to use the Web Based Promise Array Management WebPAM RAID management software This manual includes a full table of contents chapter task lists and numerous cross references to help you find the specific information you are looking for Also included are four levels of notices gt PANN Note A Note provides helpful information such as hints or alternative ways of doing a task Important Important calls attention to an essential step or point required to complete a task Important items include things often missed Caution A Caution informs you of possible equipment damage or loss of data and how to avoid them Warning A Warning notifies you of probable equipment damage or loss of data or the possibility of physical injury and how to avoid them SuperTrak EX16300 EX16350 User Manual Product Overview SuperTrak EX16300 and EX16350 are Serial ATA RAID controllers When used with WebPAM software the SuperTrak RAID Controllers offer a feature rich secure and versatile enterprise wide ATA RAID solution In addition the SuperTrak EX Series supports RAID expansion The resulting RAID environment allows users and administrators to configure manage and monitor everything from single logical drives on local systems to logical drive networks residing in offs
94. lly You must identify and replace the failed physical drive Offline The logical drive is no longer operational and the SuperBuild utility cannot rebuild it You must identify and replace the failed drive s Then you can create a new logical drive and copy your data to it from the last tape backup or other device For RAID 1 5 10 and 50 at least two or more physical drives in the logical drive have failed For RAID 6 at least three or more physical drives in the logical drive have failed For a RAID 0 or JBOD logical drive at least one physical drive has failed Main Menu When the SuperTrak BIOS displays on your computer screen press Ctrl S to launch the SuperBuild utility and display the Main Menu SuperBuild ta Configuration Utility Ver 7 9 0 9 c 2005 Promise Tech b Main Manu Controller Information Physical Drive Management Logical Drive Management Background Activity The Navigate ENTER Enter SPA 32 Chapter 4 SuperBuild Utility The Main Menu above has five options e Controller Selection Select which of two SuperTrak controllers you want to access e Controller Information Memory type and size Firmware and BIOS version numbers and address information that may be helpful for diagnostic purposes e Physical Drive Management A list of physical drives attached to the SuperTrak controller their ID channel numbers model numbers capacity and status e Logical Drive Management
95. m a list or specific location Advanced and click Next Under Please choose your search and installation options select Don t search will choose the driver to install and click Next Under Select the device driver you want to install click Have Disk Under Install from Disk type A and click OK Under Select the device driver you want to install click Next If a warning about Digital Signature appears click Continue Anyway Under Completing the Hardware Update Wizard click Finish Click Yes to restart your PC Remove the SuperTrak Driver diskette Red Hat Enterprise Linux 4 0 OF OT Gs O No EB go N Insert SuperTrak Driver diskette into the floppy drive Log in as root Run mount r dev fd0 media floppy Run cd media floppy Run sh install When the Installer asks You are installing a driver on an existing OS Is it true y n type Y and press Enter Run cd umount media floppy Remove the SuperTrak Driver diskette Run reboot to restart the system 146 Appendix B Upgrades SuSE Linux ES 9 0 Insert SuperTrak Driver diskette into the floppy drive Log in as root Run mount dev fd0 media floppy Run cd media floppy Run install Run cd umount media floppy Remove the SuperTrak Driver diskette Run reboot to restart the system Ose D OE PB O a 147 SuperTrak EX16300 EX16350 User Manual WebPAM Upgrade Follow this procedure to upgrade the WebPAM Software on your PC or se
96. min in the Login ID field 2 Type admin in the Password field 3 Click the Sign in button This is the default login for the Administrator Each user will have their own Login ID the User ID and password See Add a User on page 53 and Change a User s Password on page 57 for more information The Login ID and Password are case sensitive b2 Chapter 5 WebPAM Log out of WebPAM There are two ways to log out of WebPAM e Close your browser window e Click Logout on the WebPAM banner below Language English v Show Event ContactUs Logout Help After logging out you must enter your user name and password to log in again Clicking Logout brings you back to the Login Screen User Management e Adda User below e Change a User s Password page 57 e Event Notification page 54 Change a User s Email Address e Delete a User page 57 page 58 e Change a User s Access Rights page 59 Add a User 1 In Tree View click on the User Management a icon 2 Click on the Create tab Information Create Delete User Creation User ID sammy 4 20 character 3 Display Name Samuel Adams HERERE Passyvord 0 8 character s Retype Password pe Email sadams promise com i Host User Rights Host Hame Creation Rights Deletion Rights Maintenance Rights Hotification Rights localhost rd rd fa rd 3 Typea User ID into the User ID field 53 SuperTrak EX16300 EX16350 User Manual
97. mputer Management Local Type File System Status Capacity Free Space BG System Tools Sic Partition Basic NTFS Healthy System 37 26GB 25 92 GB Event Viewer amp New volume E Partition Basic NTFS Healthy 37 25GB 37 18 GB 4 Shared Folders 2 Local Users and Groups Performance Logs and Alerts z Device Manager FH Sy Storage Removable Storage Disk Defragmenter Disk Management E Services and Applications Ga Ppisk 0 ss rr sA Basic C 37 26 GB 37 26 GB NTFS Online Healthy System PDisk 1 a a Basic New Yolume E 37 25 GB 37 25 GB NTFS Online Healthy gt If Primary partition When formatting is complete your logical disk will appear as a hard drive in the Disk Management window above and the My Computer window below My Computer File Edit View Favorites Tools Help O Bach 3 po Search Key Folders CI Address 1d My Computer i Go Links Hard Disk Drives 7 System Tasks Other Places IF Local Disk C IF New Volume E Details Devices with Removable Storage H 314 Floppy 4 mo 4 DVD Drive D Network Drives adlib Adapt on ConnectStorII 192 168 1 178 Y 142 Appendix B Upgrades BIOS and Firmware Upgrade page 143 Software Driver Upgrade page 145 WebPAM Upgrade page 148 BIOS and Firmware Upgrade Follow this procedure to upgrade the BIOS and Firmware on your SuperTrak EX16300 or EX
98. n in Tree View 2 Click on the Logical Drive E icon of the logical drive you want to rebuild 3 Click on the Rebuild tab in Management View 104 Chapter 5 WebPAM Assigned LD 1 1 59 94 GB Assigned LD 1 2 59 54 GB Assigned LD 1 3 59 94 GB Fy Selected E Available Inwalid Start Mow 4 Select the physical drive you just replaced 5 Click the Start Now button You can monitor Rebuild progress on the Logical Drive Rebuild tab Click the respective buttons to pause and resume the Rebuild When the Rebuild is finished your logical drive will be Functional again 105 SuperTrak EX16300 EX16350 User Manual Enclosures This feature does not apply to SuperTrak EX16300 EX16350 For more information such as replacing physical drives and other repair operations refer to the User Manual that came with your enclosure Spare Drives A spare drive is a physical drive designated to function as a hot spare drive A hot spare drive automatically replaces a failed physical drive You can also set the Controller to rebuild a logical drive from a Free physical drive See Controller Settings on page 65 and Logical Drive Rebuild on page 94 for more information on how spare drives work Spare Drive View Spare Drive View provides a list of all spare drives currently on the Host PC To access Spare Drive View click on the Spare Drive View bir icon in Tree View Spare Drive View Information Cr
99. n there is less demand on the RAID system On Demand To Synchronize or Redundancy Check a logical drive 1 Click on the Logical Drive View E icon in Tree View 2 Click on the Logical Drive EB icon of the logical drive you want to synchronize 3 Click on the Synchronization tab in Management View Logical Drive Information Information Settings Migration Rebuild Synchronization Initialization Activation An automated process of checking data and parity Policy Fix r ean O Schedule 4 Inthe Policy dropdown menu select Fix if you want Synchronization or Redundancy Check if you do not want to correct inconsistencies 99 SuperTrak EX16300 EX16350 User Manual 5 Click the Start Now button Logical Drive Information Homan Satins ton Rab You can monitor Migration progress on the Logical Drive Migration tab Click the respective buttons to pause resume or abort the Synchronization or Redundancy Check Scheduled To schedule a Synchronization or Redundancy Check 1 Click on the Logical Drive View icon in Tree View 2 Click on the Logical Drive E icon of the logical drive you want to synchronize 3 Click on the Synchronization tab in Management View Logical Drive Informatior Start Mow Coro kulo E 5 C By Month start at O 0 7 onthe 1st gt 10 30 hh mm Schedule In the Policy dropdown menu select Fix if you want Synchronization or Redundancy Check if you do no
100. need to know available capacity This value is based on the RAID level and the number and size of your physical drives 77 SuperTrak EX16300 EX16350 User Manual With this information you can choose how much capacity to allocate to each of the logical drives you plan to create Number of Drives Logical Drive Capacity Equals RAIDO 1 or more Capacity of the smallest physical drive times the number of physical drives RAID 1 Capacity of the smaller physical drive RAID5 3 or more Capacity of the smallest physical drive times the number of physical drives minus one RAID 6 3 or more Capacity of the smallest physical drive times the number of physical drives minus two RAID 10 4 6 8 10 12 14 Capacity of the smallest physical drive time the or 16 number of physical drives divided by two RAID 50 6 8 10 12 14 or Capacity of the smallest physical drive time the 16 number of physical drives minus two Record the available capacity You will need this information for step 6 below Create a Logical Drive To create a new logical drive 1 Click on the Logical Drive View ES icon 2 Click on the Create tab Select RAID Level Redundant Array of Independent Disks RAID combines multiple physical drives to form one logical drive RAID O Data striped across one or more drives for increased performance but no data protection RAID 1 Mirrored pairs of drives for data protection with increased read performance TU R
101. ng motherboard and CPU type hard drive model s SATA ATA ATAPI drives amp devices and other controllers Technical Support Services Promise Online Web Site http www promise com support technical documents drivers utilities etc United States E mail Support support promise com Fax Technical Support 408 228 1097 Attn Technical Support Phone Technical Support 408 228 1400 option 4 If you wish to write us for Promise Technology Inc support Attn Technical Support 580 Cottonwood Drive Milpitas CA 95035 USA 133 SuperTrak EX16300 EX16350 User Manual Europe Africa Middle East E mail Support support promise emea com Fax Technical Support 31 0 40 256 9463 Attn Technical Support Phone Technical Support 31 0 40 235 2600 If you wish to write us for Promise Technology Europe B V support Attn Technical Support Science Park Eindhoven 5542 5692 EL Son The Netherlands Germany E mail Support support de promise emea com Fax Technical Support 49 0 2 31 56 76 48 29 Attn Technical Support Phone Technical Support 49 0 2 31 56 76 48 10 If you wish to write us for Promise Technology Germany support Attn Technical Support Europaplatz 9 44269 Dortmund Germany Italy E mail Support support it promise emea com Fax Technical Support 0039 06 367 12400 Attn Technical Support Phone Technical Support 0039 06 367 12626 If you wish to write us for Promise Technology Ital
102. ng a RAID Level on page 119 The following outline breaks down the properties for each type of RAID logical drive SuperTrak EX16300 EX16350 User Manual RAID 0 Stripe When a logical drive is striped the read and write blocks of data are interleaved between the sectors of multiple physical drives Performance is increased since the workload is balanced between drives or members that form the logical drive Identical drives are recommended for performance as well as data storage efficiency Data Stripe physical drives Figure 1 RAID 0 Striping interleaves data across multiple drives The logical drive s data capacity equals the capacity of the smallest physical drive times the number of physical drives For example one 100GB and three 120GB drives will form a 400GB 4 x 100GB logical drive instead of 460 GB If physical drives of different capacities are used there will also be unused capacity on the larger drives RAID 0 logical drives on SuperTrak consist of one or more physical drives 112 Chapter 6 Technology Background RAID 1 Mirror When a logical drive is mirrored identical data is written to a pair of physical drives while reads are performed in parallel The reads are performed using elevator seek and load balancing techniques where the workload is distributed in the most efficient manner Whichever drive is not busy and is positioned closer to the data will be accessed first With RAID 1
103. nsistencies Click on the Enable radio button 5 Click on the by Day by Week or by Month radio button 6 From the dropdown menus select a start time and a day of the Week or Month if applicable Start time is based on a 24 hour clock 7 Click the Schedule button If you want to cancel the scheduled Synchronization do the following 1 Click on the Logical Drive View E icon in Tree View 2 Click on the Synchronization tab in Management View 3 Click on the Disable radio button 98 Chapter 5 WebPAM Logical Drive Synchronization Redundancy Check Synchronization refers to an automated process of checking and correcting data and parity Unlike a Rebuild Synchronization is a maintenance operation You can also synchronize all logical drives at the same time see page 97 Redundancy Check is an automated process of checking data and parity but it only reports and does not correct any inconsistencies that it finds Synchronization and Redundancy Check apply to RAID 1 5 6 10 and 50 logical drives When an logical drive is first created and you select Full Initialization the same action as Synchronization takes place Promise recommends that you first Synchronize and then Redundancy Check all newly created logical drives where you selected Fast Initialization or None You can set up a Synchronization or Redundancy Check to begin immediately on demand or schedule a Synchronization or Redundancy Check for a time whe
104. nstructions before shipping the product You must follow the packaging guidelines for returning products e Use the original shipping carton and packaging e Include a summary of the product s problem s e Write an attention line on the box with the RMA number e Include a copy of proof of purchase You are responsible for the cost of insurance and shipment of the product to Promise Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty When repairing returned product s Promise may replace defective parts with new or reconditioned parts or replace the entire unit with a new or reconditioned unit In the event of a replacement the replacement unit will be under warranty for the remainder of the original warranty term from purchase date or 30 days whichever is longer Promise will pay for standard return shipping charges only You will be required to pay for any additional shipping options Such as express shipping 138 Appendix A Partition and Format In order for your operating system to recognize and work with the physical drives attached to your SuperTrak RAID Controller card the drives must be partitioned and formatted e If your drives were previously partitioned and formatted they are ready to use and you can skip this procedure e If your drives have not been partitioned and formatted you must do that job before you can use them The actions of part
105. nual 4d Promise WebPAM BE ici Register On line introduction Promise VebPAM has finished installing ve suggest you go to a Choose Install Folder Promise Warranty Registration web site and register your wi Check HTIP SSL information for support service You can click the following check box to go to Warranty Registration web site Thank you for choosing Promise a Fre Installation Summary Installing Install Complete E Register On line mM Register Your Product On line FI i Sa ka ten fam Cancel mo 7 Previous 10 When the Register On line screen appears above the installation process is finished Click the Done button to go to the Promise Registration website Important Registration of your SuperTrak and WebPAM provides useful information that helps Promise Technology Inc to offer better products and support Please take a few minutes to register Thanks This completes the WebPAM installation Go to Chapter 5 WebPAM on page 51 for information about using WebPAM 22 Chapter 3 Installing Software Drivers Following are driver installation procedures for the SuperTrak EX16300 and EX16350 RAID Controller cards Download the latest drivers from the Promise Technology website at www promise com support Important Promise provides 32 bit and 64 bit versions of it drivers Be sure you select the appropriate driver for your system Procedu
106. ole gigabyte It allows you to install a slightly smaller within 1 GB replacement drive should the need arise This is the default e None No Boundary function 81 SuperTrak EX16300 EX16350 User Manual 14 15 16 Select an Initialization policy from the dropdown menu Fast Initialization Erases the reserve and master boot sectors of the physical drives being added to the logical drive If you select Fast Initialization run Synchronize and Redundant check your logical drive after you create it See Logical Drive Synchronization Redundancy Check on page 99 e Full Initialization Erases all sectors of the physical drives being added to the logical drive Recommended e None No initialization Not recommended RAID 6 only Select a Parity Count from the dropdown menu RAID 50 only Select a Sub Array Count from the dropdown menu Both of these settings have only their default values with this version of SuperTrak For information on these choices see page 115 and page 117 Click the Finish button If there is capacity available the Select RAID Level screen appears again where you can create an additional logical drive e To create another logical drive using the same physical drives see Create Another Logical Drive on page 84 e To create another logical drive using different physical drives return to Create a Logical Drive on page 78 82 Chapter 5 WebPAM Logical Dr
107. om My Computer Click on the System icon Choose the Hardware tab and then click the Device Manager button Click the in front of SCSI controllers Promise SuperTrak EX8350 EX16350 EX8300 EX 16300 tm Controller should appear 28 Chapter 3 Installing Software Drivers Red Hat Linux EL 4 0 Install Driver During New OS Installation 1 2 Insert the Red Hat Installation CD into your CD ROM drive At the Welcome to Red Hat Linux installation screen a prompt labeled boot will appear at the bottom of the screen Type linux dd and press Enter When the Installer asks Do you have a driver disk click Yes When the Installer asks for a Driver Disk Source highlight fd0 and click OK At the nsert your driver disk and press OK to continue insert the driver diskette into the floppy drive and click OK When the Installer asks for more driver disks respond appropriately Continue with the installation normally Install Driver in an Existing System o N G On IN Insert SuperTrak Driver Diskette into the floppy drive Log in as root Run mount r dev fd0 media floppy Run cd media floppy Run sh install When the Installer asks You are installing a driver on an existing OS Is it true y n type Y and press Enter Run cd umount media floppy Remove the SuperTrak Driver Diskette Run reboot to restart the system 29 SuperTrak EX16300 EX16350 User Manual SuSE Linux ES 9 0 Install Driver Durin
108. ould be fully addressable by your OS as it is Remember that some operating systems have varying limits on the sizes of partitions and logical drives that can be defined Consult your OS documentation about partitioning larger drives What system BIOS setup settings do use for the drives on the SuperTrak EX Series controller A BIOS setting is required only if you want to boot your system from the logical drive on the SuperTrak controller After your logical drive is created partitioned and formatted make the change in your BIOS boot order setting How do partition format my SuperTrak EX Series RAID logical drive The SuperTrak Controller represents the logical drive as a single physical drive to your system Therefore anything that you can do to a single physical drive you can do to a Super Trak logical drive For example you can use the New Partition Wizard in Windows or the FDISK and MKFS functions in Linux to partition and format the logical drive Run these functions directly from the OS or from the OS installation CDs You can format the logical drive with any file system you wish Do not use the DOS FDISK utility as it only supports logical drive smaller than 100 GB SuperTrak EX16300 EX16350 User Manual Installation Issues Capacity Booting How can change the system boot sequence in order to boot from the SuperTrak EX Series logical drive The boot sequence is controlled by the system BIOS As far as the system
109. ower is interrupted any data in the controller s cache is lost The BBU maintains power to the cache so that any data stored there is saved until it can be written to a physical drive Promise provides a BBU installation kit that fits all SuperTrak Serial ATA RAID controllers 151 SuperTrak EX16300 EX16350 User Manual Installation Battery connector on SuperTrak controller E E J re reli fren MRR SHAN TT WH 1 ma ae PE tit Ta Gai E a jia Fej Ng rk g Se nh seri E ma 3 The BBU installation kit includes parts to fit all SuperTrak Serial ATA RAID controllers For the SuperTrak EX16300 and EX16350 the following parts are required e Battery assembly including a lithium battery and holder e Mounting screws 4 These items from the kit are not used on SuperTrak EX16300 and EX16350 e Extension card fits into a PCI slot e 20 pin cable SuperTrak Controller Already Installed If your SuperTrak controller is already installed in the Host PC 1 Power down the PC 2 Disconnect the data and SMBus cables from the SuperTrak controller 3 Remove the SuperTrak controller from the Host PC 152 Appendix C Battery Backup Unit Install the BBU To install the BBU onto the SuperTrak controller 1 Place the SuperTrak controller on an anti static surface Battery assembly ki PROMISE api Di a LE a a aa 2 Place the battery assembly onto the SuperTrak controller so the 20 pin connectors on the
110. physical drive fails all of the data on the logical drive is lost You must replace the failed drive Then if the logical drive had more than one physical drive delete the logical drive and re create it Restore the data from a backup source When a physical drive Fails The following will occur when a physical drive fails or goes offline e The SuperTrak Controller s audible alarm if enabled will sound e WebPAM reports the condition in Tree View with popup messages and if Event Notification is set up email messages 102 Chapter 5 WebPAM e If you have a RAID 1 5 6 10 or 50 logical drive with a hot spare drive properly configured the logical drive will automatically rebuild itself using the Spare drive Promise WebPAM Logical Drive View Information Create Delete Synchronization Schedule k2 Logical Drive Overview Assigned Hame RAID Level Status Background Activity Logical Drive 1 RAID 5 Critical Idle Administrative Tools a 1921681184 ag SuperTrak EX8350 Ge al Controller 1 Sy Controller 2 EH Physical Drive views BI 5138001345 ST380013A5 BI 8138002328 ig LE Logical Drive 1 H E Enclosure view Ga Spare Drive View In the example above amber icons appear over the SuperTrak Controller Logical Drive View and Logical Drive icons Click on the Logical Drive View E or Logical Drive EE icons to verify the condition of the logical drive In this example the Status is
111. r Management Information Settings Events i2 User Settings User ID sammy Display Name Samuel Aarts 4 20 numbers andfror letters Old Password fee SESEEEE New Password 0 8 numbers andror letters Retype Password esses Email sactams promise com i2 Host User Rights Host Hame Creation Rights Deletion Rights Maintenance Rights Hotification Rights localhost rj v v mj ma 3 Under Host User Rights check the boxes to select rights for this user Creation Permission to create a logical drive and a spare drive Deletion Permission to delete a logical drive and a spare drive Maintenance Permission to migrate rebuild and synchronize a logical drive to run Media Patrol on a physical drive make controller and physical drive settings Notification Permission to receive notification of events affecting the logical drive 4 Uncheck the boxes of rights to be deleted 5 Click the Submit button 60 Chapter 5 WebPAM Host Management This function provides information only There are no user settings To access Host Management l Under Administrative Tools in Tree View click on the Host Management g icon Host Management Information Host List IP Address Display Hame H HostSystem Under Host List click on the link to the host you want to see Host PCs are identified by their IP addresses If there is no network connection the link will be 127 0 0 1 Information
112. rTrak EX16300 EX16350 User Manual Assign a Name Assign a name to the logical drive Aesignedimame Logical Drive 2 1 32 characteris 6 Enter aname for the logical drive in the field provided 7 Click the Next button Final Settings Confirm your choices Wake any changes here Mame Logical Drive 2 RAID Level RAID 6 Logical Drive Size Maximum Capacity Stripe Block Size 64 KB Write Cache vrte Back Gigabyte Boundary GigaByte Boundary Parity Count f2 Initialization Fast Initialization 8 Select a Stripe Block Size from the dropdown menu Choose from 32 64 or 128 KB The size selected affects how SuperTrak sends and receives data blocks to and from the drives In general a larger block size is better when handling large data transfers such as A V editing and graphics while a smaller size is better when handling email and other common server data The default is 64 KB When in doubt use the default value 9 Select a Write Cache policy from the dropdown menu e Auto Switch The setting is made automatically This is the default e Write Back Increases performance but can result in data loss in the event of a power failure e Write Through Slower but more secure 86 Chapter 5 WebPAM 10 Select a Gigabyte Boundary policy from the dropdown menu e GigaByte Boundary Rounds the size of the logical drive down to the nearest whole gigabyte It allows you to install a slightly
113. re Page Number Windows Server 2003 Install Driver During New OS Installation 0000 cea 24 Install Driver in an Existing System 0 saaana a 24 CONN ATON 6400244408 aaah 4 oe tad sheesh eeed BKA GANAN 25 Windows XP Install Driver During New OS Installation 0000 eee 25 Install Driver in an Existing System a 26 Confirm Installation 0 0 0 0 cece eee eee 26 Windows 2000 Install Driver During New OS Installation 000 cea 27 Install Driver in an Existing System 0a 27 Confirm Installation 0 20 0 0 28 Red Hat Linux EL 4 0 Install Driver During New OS Installation 00 29 Install Driver in an Existing System naana anaana aaa 29 SuSE Linux ES 9 0 Install Driver During New OS Installation 00 30 Install Driver in an Existing System 00 00 aa 30 SuperTrak EX16300 EX16350 User Manual Windows Server 2003 Install Driver During New OS Installation 1 Start the installation Boot from the CD ROM Press F6 after the message Press F6 if you need to install third party SCSI or RAID driver appears When the Windows Setup window is generated press S to specify an Additional Device s Insert the Promise Technology driver diskette into drive A and press Enter Choose Promise SuperTrak EX8350 EX16350 EX8300 EX 16300 tm Controller from the list that appears on screen Specif
114. re the default controller settings 2 NO ga Click on the Controller a icon in Tree View Select the Restore tab in Management View Click on the Restore button Click OK in the confirmation dialog box The controller settings are automatically restored to their default values See Controller Settings on page 65 68 Chapter 5 WebPAM Physical Drives e Physical Drive View below e Physical Drive Media Patrol e Merge a Physical Drive page 69 page 73 Media Patrol Schedule page 70 Physical Drive Bad Sector Log Physical Drive Information page 75 page 71 e Locate a Physical Drive page 76 e Physical Drive Settings page 73 Physical Drive View Physical Drive View Information Merge Media Patrol Schedule 62 Physical Drive Overview Drive Model Capacity Status ST340014 45 37 27 GB Functional ST1380025A5 745366 Functional 5138001545 74 53 GB Functional 513800135245 74 53 GH Functional k2 Graphic View LI Drive on Port 1 37 27 GB LI Drive on Port 74 53 GB L Drive on Port 23 7453 SB 111 73 GB LI Drive on Portd 74 53 GB PAA ie BI spare O To access Physical Drive View click on the Physical Drive View icon in Tree View From this window you can click on the links to access information and functions of individual physical drives and use the Merge feature Merge a Physical Drive The action of merging a physical drive reunites the two portions of a split drive back
115. rive Write Back Cache Activates write back feature of SuperTrak s controller cache A write back cache holds data after an I O operation and tells the controller the data has been written The data is written as soon as the physical drive is no longer busy This action increases availability of the logical drive If the power fails before the data is written to the physical drive the data will be lost The alternative is a write through cache policy which reports that the data has been written to the disk only when it actually has To make Cache settings see Create a Logical Drive on page 77 and Logical Drive Settings on page 90 Logical Drive Migration Migration is the process of e Changing the RAID level e Adding physical drives but keeping the same RAID level The Logical Drive Migration tab enables you to migrate an existing logical drive See Logical Drive Migration on page 90 In the migration process the existing logical drive is called the Source The proposed logical drive is called the Target Each target logical drive has certain requirements and they are different for each RAID level You must meet all of the requirements in order to successfully migrate a logical drive In most cases you must add one or more physical drives during the migration process You can never reduce the number of physical drives Note that when you migrate a logical drive to RAID 6 you must compute the number of ph
116. rive Information Information Settings Media Patrol BSL Locate Drive i2 Bad Sector Log List Mo Bad Sector s logged If any bad sectors are found they are listed here WebPAM informs you by popup and email messages when a bad sector error is logged see page 54 After 10 bad sectors have been discovered on a physical drive WebPAM issues a warning to replace the drive After 20 bad sectors have been discovered e On fault tolerant RAID 1 5 6 10 or 50 logical drives the SuperTrak controller will set down the physical drive take it offline and the logical drive will go critical Replace the physical drive and rebuild your logical drive 75 SuperTrak EX16300 EX16350 User Manual e On non fault tolerant RAID 0 logical drives the physical drive remains online Backup your data replace the physical drive create a new logical drive and copy your data to it See Logical Drive Rebuild on page 94 and Logical Drive Critical Offline on page 102 See the SuperTrak User Manual and your PC s User Manual for more information about replacing a physical drive Locate a Physical Drive This feature does not apply to SuperTrak EX16300 EX16350 76 Chapter 5 WebPAM Logical Drives e Logical Drive View below e Logical Drive Rebuild page 94 e Create a Logical Drive page 77 e Synchronize Redundancy Check JBOD page 88 All Logical Drives page 97 e Delete a Logical Drive page 88 e Logical Driv
117. rted Rebuild Completed Rebuild Paused Rebuild Resumed Rebuild Aborted Rebuild Progress Background Initialization Progress Background Initialization Started Background Initialization Completed Background Initialization Paused Background Initialization Resumed Background Initialization Aborted Migration Started Migration Completed Migration Paused Migration Resumed Migration Aborted Migration Progress 56 Warning Events Disk Unplugged Disk Timeout Task Error Disk Media Patrol Aborted with Error Bad Block Remapped Disk Pre Fail Array Critical Array Degrade Synchronization Requested Redundancy Check Rejected Fan Error Enclosure Voltage 3 3 Out Of Range Enclosure Voltage 5 Out Of Range Enclosure Voltage 12 Out Of Range Enclosure Temperature Above Threshold Battery Becomes Normal Battery Temperature Out Of Range Battery Temperature Unstable Battery Voltage Out Of Range Battery Voltage Unstable Battery Communication Error Battery Not Functioning Battery Not Detected PCI Parity Error Memory Single Bit Error Error Events Disk Setdown Disk Non ECC Error Disk S M A R T Error Synchronization Aborted with Error Redundancy Check Aborted with Error Redundancy Check Inconsistency Found Rebuild Aborted with Error Rebuild Aborted on Stream Background Initialization Aborted with Error Migration Aborted with Error PCI System Error Memory Multi Bit Error Unknown Error Chapter 5 WebPAM D
118. rver Step 1 Download the WebPAM File l 2 3 Go to the Promise website www promise com support Click on Downloads Click on the Select Product popup menu and choose SuperTrak EX16300 or SuperTrak EX16350 Click on the Select Category popup menu and choose Utility Click the GO button The list of the current WebPAM software displays Promise provides versions of WebPAM software for Windows and Linux Be sure you select the appropriate version for your system Click on the WebPAM you want In the File Download dialog box click the Save button In the Save As dialog box direct the software to save to a convenient location on your PC Unzip the downloaded WebPAM package The result is a single installer file Go to step 2 below Step 2 Install WebPAM You can install the latest version of WebPAM over an existing installation The installer will delete the previous version and then install the new one Windows Follow these steps to install WebPAM on your Windows based PC or Server 1 Boot up the PC server and launch Windows If the computer is already running exit all programs dg Double click on the WebPAM Installer file to launch it right ce Promise vvebPAM The first WebPAM installation dialog box appears Follow the prompts in the installation dialog box 148 Appendix B Upgrades Linux Follow these steps to install WebPAM on your Linux based PC or Server 1 4 Boot up the PC s
119. s If it does not show Fully Charged after 12 hours replace the battery If the Battery icon does not appear in Tree View the battery is either disconnected or was not installed For more information see Appendix C Battery Backup Unit on page 151 109 SuperTrak EX16300 EX16350 User Manual 110 Chapter 6 Technology Background e Introduction to RAID below e Choosing a RAID Level page 119 e JBOD Single Drive page 118 e Choosing Stripe Block Size page 122 e Gigabyte Boundary page 122 e Initialization page 122 e Hot Spare Drive s page 123 e Partition and Format the Logical Drive page 123 e Cache Settings page 124 e Logical Drive Migration page 124 Introduction to RAID RAID Redundant Array of Independent Disks allows multiple physical drives to be combined together in a logical drive The operating system sees the logical drive as a single storage device and treats it as such The RAID software and or controller handle all of the individual drives on its own The benefits of a RAID can include e Higher data transfer rates for increased server performance e Increased overall storage capacity for a single drive designation such as C D E etc e Data redundancy fault tolerance for ensuring continuous system operation in the event of a hard drive failure Different types of logical drives use different organizational models and have varying benefits Also see Choosi
120. s for a particular purpose The published information in the manual is subject to change without notice Promise Technology reserves the right to make changes in the product design layout and driver revisions without notification to its users This version of the User Manual supersedes all previous versions Recommendations In the manual the appearance of products made by other companies including but not limited to software servers and physical drives is for the purpose of illustration and explanation only Promise Technology does not recommend endorse prefer or support any product made by another manufacturer Notices Radio Frequency Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures
121. screen displays 2 Highlight Rebuild and press the spacebar to mark it An asterisk appears at the left of the selected logical drive 3 Highlight Rebuild and press Enter 4 Press Y to confirm the Rebuild The Status of the rebuilding logical drive changes to Running Initialize a Logical Drive When you create a logical drive and select Full Initialization the RAID controller writes zeros to the data and parity portions of the physical disk drives This action effectively erases all information that was on the physical drives When you initialize an existing logical drive you perform a synchronization and fix operation See Synchronize a Logical Drive on page 44 This action is non destructive that is it does not erase any data or parity To initialize a logical drive 1 In the Main Menu highlight Background Activity and press Enter The Background Activity screen displays 42 Chapter 4 SuperBuild Utility Background Activity Device Type Status Percentage LD 1 No BGA Ok N A LD 2 No BGA Ok N A Rebuild Pause Initialize Synchronize Migration Highlight the logical drive you want to initialize and press the spacebar to mark it An asterisk appears at the left of the selected logical drive Highlight nitialize and press Enter The Initialize screen appears Initialize Full is the only option Highlight Next and press Enter Press Y to confirm the Initialization on the select
122. sing Stripe Block Size The stripe block size value can be set to 32 KB 64 KB and 128 KB 64 KB is the default This selection will directly affect performance There are two issues to consider when selecting the stripe block size e Choose a stripe block size equal to or smaller than the smallest cache buffer found on any physical drive in your logical drive A larger value slows the logical drive down because physical drives with smaller cache buffers need more time for multiple accesses to fill their buffers e If your data retrieval consists of fixed size data blocks such as some database and video applications choose that data block size as your stripe block size Generally speaking email POS and webservers prefer smaller stripe block sizes Video and database applications prefer larger stripe block sizes Gigabyte Boundary The Gigabyte Boundary feature is designed for logical drives in which a drive has failed and the user cannot replace the drive with the same capacity or larger Instead the Gigabyte Boundary feature permits the installation of a replacement drive that is slightly smaller within 1 gigabyte than the remaining working drive for example an 80 5GB drive would be rounded down to 80GB This can be helpful in the event that a drive fails and an exact replacement model is no longer available Initialization Initialization is the process of setting all of the data bits on all of the physical drives to zero This
123. smaller within 1 GB replacement drive should the need arise This is the default e None No Boundary function 11 Select an Initialization policy from the dropdown menu Fast Initialization Erases the reserve and master boot sectors of the physical drives being added to the logical drive If you select Fast Initialization run Synchronize and Redundant check your logical drive after you create it See Logical Drive Synchronization Redundancy Check on page 99 e Full Initialization Erases all sectors of the physical drives being added to the logical drive Recommended e None No initialization Not recommended 12 RAID 6 only Select a Parity Count from the dropdown menu RAID 50 only Select a Sub Array Count from the dropdown menu Both of these settings have only their default values with this version of SuperTrak For information on these choices see page 115 and page 117 13 Click the Finish button If there is capacity available the Select RAID Level screen appears again where you can create an additional logical drive e To create another logical drive using the same physical drives see Create Another Logical Drive on page 84 e To create another logical drive using different physical drives return to Create a Logical Drive on page 78 87 SuperTrak EX16300 EX16350 User Manual JBOD In WebPAM JBOD is created managed and deleted the same as a logical drive You can also use t
124. t screen displays 39 SuperTrak EX16300 EX16350 User Manual Logical Drive Management ID Logical Drive Name Capaci ty Btatus l LogDrv A 179 GB Ok 2 Loglrv H 181 GB Ok LogOrv C 179 GE Ok Create 2 Highlight the logical drive you wish to delete and press the spacebar to mark it An asterisk appears at the left of the selected logical drive 3 Highlight Delete and press Enter 4 Press Y to confirm logical drive deletion Logical Drive Management gt ID Logical Drive Name Capaci ty Status 1 LogDrv A 179 GB Ok Z Logiry E 179 GB Ok The selected logical drive is removed from the list Background Activity The SuperBuild utility provides maintenance repair and enhancement functions for your logical drives including Rebuild Initialization Synchronization and Migration Rebuild a Logical Drive Fault tolerant RAID 1 5 10 and 50 logical drives go Critical when a physical drive fails A RAID 6 logical drive goes Degraded when one physical drive fails and Critical when two physical drives fail The Rebuild operation enables you to replace the failed physical drive in your logical drive You must have a Free physical drive of adequate size on your Host PC system in order to do a Rebuild 40 Chapter 4 SuperBuild Utility To Rebuild a logical drive 1 Inthe Main Menu highlight Background Activity and press Enter The Background Activity screen displays Background Activity Device T
125. t want to correct inconsistencies Click on the Enable radio button Click on the by Day by Week or by Month radio button 100 8 Chapter 5 WebPAM From the dropdown menus select a start time and a day of the Week or Month if applicable Start time is based on a 24 hour clock Click the Schedule button Cancel a Schedule If you want to cancel the scheduled Synchronization or Redundancy Check do the following 1 S w N Click on the Logical Drive View E icon in Tree View Click on the Logical Drive EF icon Click on the Synchronization tab in Management View Click on the Disable radio button Logical Drive Initialization When logical drive is first created you can select one of three choices for initialization Quick Initialization Erases the reserve and master boot sectors of the physical drives being added to the logical drive Full Initialization Erases all sectors of the physical drives being added to the logical drive None No initialization This choice is not recommended When you select full initialization the process takes some time depending on the size of the physical drives selected for the logical drive The Initialization tab enables you to pause the initialization process so that more of SuperTrak s resources are available for other operations When the other operations are done you can resume the initialization of your new logical drive 1 2 Click on the Logical Dri
126. ter 3 Installing Software Drivers 13 14 Under Please choose your search and installation options select Don t search will choose the driver to install and click Next Under Select the device driver you want to install click Have Disk Under Install from Disk e Fora 32 bit OS type A i386 st8350 inf and click OK e Fora 64 bit OS type A amd64 st8350 inf and click OK Under Select the device driver you want to install click Next If a warning about Windows Logo testing appears click Continue Anyway Under Completing the Found New Hardware Wizard click Finish If the New Hardware Wizard appears again close it Click Yes to restart your PC Remove the Promise SuperTrak Driver diskette When the Found New Hardware Wizard appears a second time select Install the Software Automatically Recommended and click Next If a warning about Windows Logo testing appears click Continue Anyway Under Completing the Found New Hardware Wizard click Finish Note Check the readme file included with the driver files for instructions on installing the RAID Console Confirm Installation Ol ge ee O From the Windows Desktop open the Control Panel from My Computer Click on Performance and maintenance Click on the System icon Choose the Hardware tab and then click the Device Manager button Click the in front of SCSI controllers Promise SuperTrak EX8350 EX16350 EX8300 EX 16300 tm Controller should appear W
127. this screen to select the physical drives for your logical drive 5 Press the arrow keys to highlight a physical drive Then press the spacebar to select the physical drive An asterisk appears at the left of each selected physical drive 6 When you have selected all your physical drives highlight Next and press Enter The Create Logical Drive Step 2 2 screen appears with default logical drive settings Create Step 2 2 RAID U RAID Level Logical Drive Name Lo Physical Drive ID Stripe Size Capacity Free it Mode Write Cache Policy Gigabyte Boundary a PR Se NG 64 KE 1 No Write Base He ro 2 te i es She ee eel 833 MB 7 To change the RAID Level highlight RAID Level and press Enter 13 SuperTrak EX16300 EX16350 User Manual 10 11 12 13 14 15 In the popup menu highlight your choice of RAID Level and press Enter The available RAID Levels depend on the number of physical drives you selected for this logical drive Press the arrow keys to highlight Logical Drive Name Type a name for your logical drive and press Enter To use less than the full physical drive capacity for this logical drive highlight Capacity and press Enter Press the Delete or Backspace keys to erase the current capacity Type the new capacity in MB to allocate to this logical drive Later you can assign the unused capacity to a second logical drive To
128. tripe combines both of the RAID O and RAID 1 logical drive types It can increase performance by reading and writing data in parallel while protecting data with duplication At least four physical drives are needed for RAID 10 to be installed With a four disk drive logical drive one drive pair is mirrored together then striped over a second drive pair Data Stripe h Data Mirror physical drives Figure 4 RAID 10 takes a data mirror on one drive pair and stripes it over two drive pairs The data capacity RAID 10 logical drive equals the capacity of the smallest physical drive times the number of physical drives divided by two In some cases RAID 10 offers double fault tolerance depending on which physical drives fail RAID 10 logical drives on SuperTrak consist of an even number of physical drives and a minimum of four 116 Chapter 6 Technology Background RAID 50 Striped Distributed Parity logical drives RAID 50 combines both RAID 5 and RAID 0 features Data is striped across disks as in RAID 0 and it uses distributed parity as in RAID 5 RAID 50 provides data reliability good overall performance and supports larger volume sizes Distributed Parity a Sub Array 1 Data Stripe 6 z B ma physical drives The data capacity RAID 50 logical drive equals the capacity of the smallest physical drive times the number of physical drives minus two A RAID 50 logical drive is composed of two or more Sub Arrays whi
129. ty of a RAID 5 logical drive equals the smallest physical drive times the number of physical drives minus one Hence a RAID 5 logical drive with four 100 GB physical drives will have a capacity of 300 GB A logical drive with two 120 GB physical drives and one 100 GB physical drive will have a capacity of 200 GB RAID 5 requires a minimum of three physical drives 114 Chapter 6 Technology Background RAID 6 Block and Double Parity Stripe RAID level 6 stores dual parity data is rotated across the physical drives along with the block data A RAID 6 disk logical drive can continue to accept I O requests when any two physical drives fail Double Distributed P and Q Parity Data Z Blocks gt physical drives The total capacity of a RAID 6 disk logical drive is the smallest physical drive times the number of physical drives minus two Hence a RAID 6 disk logical drive with 7 100 GB hard drives will have a capacity of 500 GB A disk logical drive with 4 100 GB hard drives will have a capacity of 200GB RAID 6 becomes more capacity efficient in terms of physical drives as the number of physical drives increases RAID 6 offers double fault tolerance Your logical drive remains available when up to two physical drives fail RAID 6 is generally considered to be the safest RAID level RAID 6 requires a minimum of three physical drives 115 SuperTrak EX16300 EX16350 User Manual RAID 10 Mirror Stripe Mirror S
130. u highlight Physical Drive Management and press Enter Highlight the physical drive you want to see and press Enter Physical Drive Information Fhysical Drive ID 1 Model Humber Serial Number Firmware Version 3 16 DMA Moda Capacity Extent Status The information includes Physical Drive ID The channel number of the SuperTrak controller to which the physical drive is attached Model Number The physical drive manufacturer s model name or number Serial Number The serial number of this physical drive Firmware Version The version number of the firmware on this physical drive DMA Mode The UDMA mode in which this physical drive currently operates Capacity The data capacity of the physical drive in GB Extent Status An extent is Free unused or Assigned to a logical drive and has a specific size in GB There can be one or multiple extents on a physical drive Extents are made when you create a logical drive See Create a Logical Drive on page 37 Press the Esc key twice to return to the Main Menu 35 SuperTrak EX16300 EX16350 User Manual Logical Drive Management The SuperBuild utility displays information about the logical drives on the SuperTrak controller and enables you to create and delete logical drives For an explanation of the logical drive concepts see Chapter 6 Technology Background on page 111 of this manual Display Logical Drives 1 In the Main Menu highl
131. ure e Do NOT power off your PC during the procedure 1 Boot your PC from the DOS bootable diskette 2 When the A gt prompt appears remove the DOS bootable diskette and insert the SuperTrak Upgrade diskette 3 Type step1 and press Enter When the A gt prompt appears remove the upgrade diskette and insert the DOS bootable diskette 5 Reboot your PC from the DOS bootable diskette 6 When the A gt prompt appears remove the DOS bootable diskette and insert the SuperTrak Upgrade diskette 7 Type step2 and press Enter 8 When the A gt prompt appears remove the SuperTrak Upgrade diskette 9 Reboot your PC normally This completes BIOS and Firmware upgrade procedure 144 Appendix B Upgrades Software Driver Upgrade Follow this procedure to upgrade the SuperTrak software drivers on your PC or server Step 1 Preparation You need one blank formatted diskette to perform this procedure Step 2 Download Driver Files 1 2 3 10 Go to the Promise website www promise com support Click on Downloads Click on the Select Product popup menu and choose SuperTrak EX16300 or SuperTrak EX16350 Click on the Select Category popup menu and choose Driver Click the GO button The list of current drivers displays Promise provides 32 bit and 64 bit versions of its drivers Be sure you select the appropriate driver for your system Click on the driver you want In the File Download dialog
132. utton 91 SuperTrak EX16300 EX16350 User Manual gical Drive Information Information Settings Migration Rebuild Synchronization Initialization Activation i2 Migration Progress 2 Start Time 20059 025 12 54 16 Elapsed Time 0 10 14 PAN You can monitor Migration or Expansion progress on the Logical Drive Migration tab Click the respective buttons to pause and resume the Migration Scheduled To schedule a Migration or Expansion 1 Click on the Logical Drive View icon in Tree View 2 Click on the Logical Drive E icon of the logical drive you want to migrate or expand 3 Click on the Migration tab in Management View 92 Chapter 5 WebPAM Logical Drive Information k2 Migration Parameters Migrate RAID level to Parity Count LI Drive on Port 1 80 02 GB 79 95 GB LI Drive on Port 80 02 GB 79 95 GB LI Drive on Port3 80 02 GB 79 55 GB LI Drive on Port4 80 02 GB 79 95 GB LI Drive on Port 5 60 01 GB 59 54 GB pie EZET Pam spare vata Start Mow i2 Schedule Disable Enable Start At 5 30 10725 2005 Example 10 30 09 21 2004 hh mm MAN Select the Target RAID level Click on the dropdown menu labelled Migrate RAID level to RAID 6 only Select a Parity Count from the dropdown menu RAID 50 only Select a Sub Array Count from the dropdown menu Both of these settings have only their default values with this version of SuperTra
133. utton 6 From the dropdown menus select a start time Start time is based on a 24 hour clock 7 Click in Start At field to display a popup calendar 8 Click on the start date in the calendar or enter a date manually 9 Click the Schedule button Cancel a Schedule If you want to cancel the scheduled Rebuild do the following 1 Click on the Logical Drive View E icon in Tree View Click on the Logical Drive EF icon Click on the Rebuild tab in Management View Click on the Disable radio button AB o N 96 Chapter 5 WebPAM Automatic Rebuild Automatic rebuilding of a logical drive is possible under the following conditions e The logical drive is a RAID 1 5 6 10 or 50 See Create a Logical Drive on page 77 e There is a spare drive present in the RAID system See Create a Spare Drive on page 106 e Automatic Rebuild Status is enabled in the Controller Settings See Controller Settings on page 65 If the three above conditions are met a logical drive will replace a faulty physical drive and rebuild itself automatically WebPAM will report the critical logical drive and automatic rebuild in its user interface as well as via popup messages Depending on your Event Notification settings see page 54 WebPAM can also notify you via email message When the automatic rebuild operation is completed you must remove and replace the faulty physical drive with a new one See Replace the Failed physi
134. vantages and applications for each choice RAID 0 Advantages Disadvantages Implements a striped disk logical drive Not a true RAID because it is not fault the data is broken down into blocks and tolerant each block is written to a separate The failure of just one drive will result in physical drive all data in an logical drive being lost I O performance is greatly improved by Should not be used in mission critical spreading the I O load across many environments channels and drives No parity calculation overhead is involved Recommended Applications for RAID 0 e Image Editing e Pre Press Applications e Any application requiring high bandwidth RAID 1 Advantages Disadvantages Simplest RAID storage subsystem Very high disk overhead uses only design 50 of total capacity Can increase read performance by processing data requests in parallel since the same data resides on two different drives Recommended Applications for RAID 1 e Accounting Financial e Payroll e Any application requiring very high availability 119 SuperTrak EX16300 EX16350 User Manual RAID 5 Advantages Disadvantages High Read data transaction rate Disk failure has a medium impact on Medium Write data transaction rate throughput Good aggregate transfer rate Most versatile RAID level Recommended Applications for RAID 5 e File and Application servers e WWW E mail and News servers e Intranet servers RAID 6
135. ve View E icon in Tree View Click on the Logical Drive E icon of the logical drive whose initialization you want to pause Click on the Initialization tab in Management View Click the Pause button The initialization process stops Click the Resume button The initialization resumes from the point where you paused it SuperTrak EX16300 EX16350 User Manual Logical Drive Activation This feature enables you to designate a hot plug and play logical drive It will become available in a future release of the SuperTrak Controller card Logical Drive Critical Offline A fault tolerant logical drive RAID 1 5 10 or 50 goes Critical when a physical drive is removed or fails A RAID 6 logical drive goes Degraded after one drive is removed or fails and Critical after two drives are removed or fail Due to the fault tolerance of the logical drive the data is still available and online However once the logical drive goes critical it has lost its fault tolerance and performance may be adversely affected If the fault was caused by a failed physical drive that was removed the drive must be replaced by another drive either identical or larger in order for the RAID system to rebuild and restore optimal configuration A non fault tolerant logical drive RAID 0 g0es offline when a physical drive is removed or fails Since the logical drive is not fault tolerant the data stored in the disk array is no longer accessible If one
136. xisting System Important If you plan to move the boot drive containing the existing Windows 2000 operating system to the SuperTrak card you MUST load the SuperTrak driver to the boot drive while it is still attached to your existing hard drive controller Do not attach the boot drive to the SuperTrak card before completing this step After installing the SuperTrak card and rebooting your system Windows setup will show a Found New Hardware dialog box 1 2 3 T 8 9 10 When the New Hardware Wizard appears click Next Insert the Promise SuperTrak Driver diskette in the A drive Under Install Hardware Device Drivers select Search for a suitable driver and click Next Under Locate Driver Files uncheck Floppy physical drives and CD ROM drives Check Specify a Location and click Next Under Insert the manufacturer s installation disk type A and click OK Under Driver Files Search Results e Fora 32 bit OS when a 386 st8350 inf appears click Next e Fora 64 bit OS when a lamd64 st8350 inf appears click Next If a Digital Signature Notice appears click Yes Under Completing the New Hardware Wizard click Finish Click Yes to restart your PC Remove the Promise SuperTrak Driver diskette Note Check the readme file included with the downloaded driver files for instructions on installing the RAID Console Confirm Installation Sow YS From the Windows Desktop open the Control Panel fr
137. y support Attn Technical Support Piazza del Popolo 18 00187 Roma Italy 134 Chapter 7 Support Taiwan E mail Support support promise com tw Fax Technical Support 886 3 578 2390 Attn Technical Support Phone Technical Support 886 3 578 2395 ext 8811 If you wish to write us for Promise Technology Inc support Attn Technical Support 2F No 30 Industry E Rd IX Science based Industrial Park Hsinchu Taiwan R O C China E mail Support support china promise com Fax Technical Support 86 10 8857 8015 Atin Technical Support Phone Technical Support 86 10 8857 8085 8095 If you wish to write us for Promise Technology China support Attn Technical Support Room 1205 Tower 3 Webok Time Center No 17 South Zhong Guan Cun Street Hai Dian District Beijing 100081 China Limited Warranty Promise Technology Inc Promise warrants that for three 3 years from the time of the delivery of the product to the original end user a the product will conform to Promise s specifications b the product will be free from defects in material and workmanship under normal use and service This warranty a applies only to products which are new and in cartons on the date of purchase b is not transferable c is valid only when accompanied by a copy of the original purchase invoice 135 SuperTrak EX16300 EX16350 User Manual d Is not valid on spare parts fans and power supplies This w
138. y the 32 bit or 64 bit driver Then press the Enter Press S to use the driver on the floppy disk and then press Enter to continue with installation The Windows 2003 Setup screen will appear again saying Setup will load support for the following mass storage devices The list will include Promise SuperTrak EX8350 EX 16350 EX8300 EX 16300 tm Controller Note If you need to specify any additional devices to be installed do so at this time Once all devices are specified continue to the next step From the Windows Setup screen press the Enter Setup will now load all device files and then continue the Windows installation Note Check the readme file included with the downloaded driver files for instructions on installing the RAID Console Install Driver in an Existing System Important If you plan to move the boot drive containing the existing Windows Server 2003 operating system to the SuperTrak card you MUST load the SuperTrak driver to the boot drive while it is still attached to your existing hard drive controller Do not attach the boot drive to the SuperTrak card before completing this step After installing the SuperTrak card and rebooting your system Windows setup will show a Found New Hardware dialog box 1 2 Insert the Promise SuperTrak Driver diskette in the A drive When the New Hardware Wizard appears select Install from a list or specific location advanced and click Next 24 Chap
139. ype Status Percentage LD 1 No BGA Critical N A LD 2 No BGA Ok N A Rebuild Pause Initialize Synchronize Migration 2 Highlight the critical logical drive and press the spacebar to mark it An asterisk appears at the left of the selected logical drive 3 Highlight Rebuild and press Enter The Rebuild screen appears lect Free Physical Drive Physical Drive Nana Capacity MHTZ060B8 60 01 GB MHT2060E8 60 01 GB ET380013A8 80 03 GB 4 Highlight the Free physical disk drive you want to use for the rebuild and press the spacebar to mark it An asterisk appears at the left of the selected physical drive 5 Highlight Next and press Enter 6 Press Y to confirm the Rebuild operation on the selected logical drive The Rebuild begins immediately The length of time required depends on the size of the logical drive and other operations 41 SuperTrak EX16300 EX16350 User Manual Pause To pause the Rebuild 1 In the Main Menu highlight Background Activity and press Enter The Background Activity screen displays 2 Highlight the rebuilding logical drive and press the spacebar to mark tt An asterisk appears at the left of the selected logical drive 3 Highlight Pause and press Enter Press Y to confirm the pause The Status of the rebuilding logical drive changes to Paused Resume To resume the Rebuild 1 Inthe Main Menu highlight Background Activity and press Enter The Background Activity
140. ysical Drive ICON 71 SuperTrak EX16300 EX16350 User Manual Physical Drive Information information Settings Media Patrol BSL Locate Drive amp Basic Information Drive Model ST340014A5 Serial Mumber AKO OTW Firmware Version 35P1 Port Number 1 Enclosure Super5Swap 4100 62 Drive Information Drive Status Functional Background Activity Idle Capacity 37 27 GB Sector 63 Head 16 Cylinder 16353 Ultra DMA Mode UDMAS SMART Status Mot Support Write Cache Status Enable 2 Graphic View L Drive on Port 1 37 27 GB Free 37 27 GB PAA pipe KA Spare Invalid The information tab displays the following information e Drive Model The physical drive manufacturer s model name or number e Serial Number The serial number of this physical drive e Firmware Version The version number of the firmware on this physical drive e Enclosure This feature does not apply to SuperTrak EX16300 EX16350 e Drive Status The operational of this physical drive Functional means normal Others include Offline e Background Activity The current background activity affecting this physical drive Idle means no activity Others include Initializing and Rebuilding e Capacity The data capacity of this physical drive in GB e Sector The number of sectors on this physical drive e Head The number of heads on this physical drive e Cylinder The number of cylinders on this physical drive e Ultra DMA Mode
141. ysical drives required based on e The number of physical drives in the source logical drive e The parity count 2 or 3 you plan to select The tables below shows the migration options for a source logical drive according to its RAID level The available target RAID levels are shown with their requirements 124 Chapter 6 Technology Background RAID 0 A RAID 0 source logical drive can migrate to the following target logical drives RAID 0 Add physical drives RAID 1 2 physical drives only Only a 1 drive RAID 0 can migrate to RAID 1 Add 1 physical drive RAID 5 3 physical drives minimum At least 1 more physical drive than the RAID 0 logical drive RAID 6 3 physical drives minimum Number of physical drives is greater than or equal to the number of RAID O physical drives RAID 10 4 physical drives minimum Even number of physical drives At least 2 more physical drives than the RAID 0 logical drive RAID 50 6 physical drives minimum Even number of physical drives At least 2 more physical drives than the RAID 0 logical drive RAID 1 A RAID 1 Source logical drive can migrate to the following Target logical drives RAID 5 3 physical drives minimum At least 1 more physical drive than the RAID 1 logical drive RAID 6 3 physical drives minimum Number of physical drives is greater than or equal to 1 plus the parity count RAID 10 4 physical drives minimum Even number of physical drives At least 2 more physic
142. zilla Suite 1 7 Mozilla Firefox 1 0 Netscape Navigator 7 1 If you do not have one of the above browsers install the browser first and make it the default browser Then install WebPAM You must use one of the browsers listed above on your networked PC in order to access WebPAM over the network Install WebPAM Windows Follow these steps to install WebPAM on your Windows based PC or Server il 2 Boot up the PC server and launch Windows If the computer is already running exit all programs Insert the software CD into your CD ROM drive Chapter 2 Installation 3 Double click on the Install CD s icon to open it NO 4 Double click on the Installer icon to launch it right Promise WebPAM The first WebPAM installation dialog box appears 5 Follow the prompts in the installation dialog box Linux Follow these steps to install WebPAM on your Linux based PC or Server 1 Boot up the PC server and launch the Linux GUI If the computer is already running exit all programs 2 Insert the software CD into your CD ROM drive 3 Inthe CD window double click on the webpam bin icon to begin installation right webpamxxxx bin 4 When the Run or Display dialog box appears click Run in Terminal After several moments the Terminal window closes and the first WebPAM installation dialog box appears 5 Follow the prompts in the installation dialog box WebPAM Installation for Windows and Linux continued The f

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