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1. Header name Type Sub Bold Color Mandatory Group order RGB Subscriber Data SE Physician J tite 1 A 4M AO sree ete email oe E A A a aooo Delete EA Website URL 1 40 M M Vv 0000 Delete SS esate e A 2 8 A ere Derete gt New user gt Role list Prescription Multi line 3 VM u u M M FFFF J eetete Se ma om EID 2 2 ov eee bette gt Call filtering balancing gt Call forwarding Insurance single ine Ss M4 WM M f rr M V Detete Keysafe list a Ferace o i 2 A a A ap bert gt Keysafe management Ss gt Additional data Daily button Drop down list 8 W w v v FFFF y Delete gt Summary document mme SEE irst contact person Single line 9 wd wd vi wd W FFFF Delete p EventGroups anme ogee EOE A a Mw rose Doite gt Map Yee a Siest nanbe Jagene EE J 3 2 fae pete gt Reason 1a ZIP City Single line 9 JB m M v M 1538 Delete gt Link phone workstatio gt Scheduler 1a Telephone Phone field 9 4 WA v V 153B Delete gt Mandatory fields 1a Mobile telephone Phone field 9 5 MV v m W 153B Delete gt Co operation partner p Subscriber status 1a Remarks Single line 9 6 M M v W 1538 J etete gt Device template 1 Assistance Saruchwod aid 10 MaM v M FFFA O Delete gt Import Export templ
2. Contacts History Total records 19 Pagefs 1 gt Current call events gt Key events 04 04 2008 09 16 31 IHUGC EUSA Mg Mr Mann Hans 4000 Diziness Specialist doctor alerted gt Reminder events 04 04 2008 09 09 44 cy Mr AMann Hans 4000 Difficulty to breath Ambulance alerted gt Warning events 04 04 2008 09 05 05 Mr Mustermann Peter 2000 Dizziness Family doctor alerted z 04 04 2008 09 04 04 PAA LLa EE aA eels Mr Mustermann Peter 2000 Subscriber unconscious Contact person alerted gt Administration events 04 04 2008 09 03 51 Semice call Mr Mustermann Peter 2000 Unknown Remote programming b System events 04 04 2008 09 03 44 MEE Mr Mustermann Peter 2000 Difficulty to breath Family doctor alerted gt All events 04 04 2008 09 03 27 Mr Mustermann Peter 2000 Intrusion Police department alerted 04 04 2008 09 02 22 5000 Intrusion Police department alerted 04 04 2008 09 02 21 Mr AMann Hans 4000 Subscriber has fallen Ambulance alerted 04 04 2008 09 02 18 Ms Musterfrau Gabriele 1000 Difficulty to breath Ambulance alerted 04 04 2008 09 02 07 Mr Dr XMann Helmut 3000 Social call Social call No action necessary 04 04 2008 09 02 01 HUA ESA Mr Mustermann Peter 2000 Combustions Specialist doctor alerted 04 04 2008 08 45 31 ca Ms Musterfrau Gabriele 1000 Unknown Testcall Ok 04 04 2008 08 42 11 Ms Musterfrau Gabriele 1000 Social call Help is needed 04 04 2008 08 42 00 Mr AMann Hans 4000 Social call Family doctor
3. Close Changed data Ca aada No supervision MobSec interval protocol female Status Special event Connected from to Red Cross WeilDerStadt Original data a The modified data is framed in red To close the window gt click Close The LMS 7 Professional service provider has an option to reject or confirm the modified data To reject the data gt click Reject To confirm the data gt click Confirm NOTICE Newly created data is not framed in red The Original data and Changed data fields correspond Bosch Security Systems User Manual 970 130f F 01U 173 315 V1 6 2014 10 102 en Verification 14 2 BOSCH Subscriber Data Device data Contacts Administration Verification gt Subscriber data gt Additional data gt Device data gt Subscriber data list gt Additional data list gt Device data list Change Password 970 130f F 01U 173 315 V1 6 2014 10 Social Alarm Management System 7 Professional Additional data The LMS 7 Professional service provider can display all additional modified subscriber data for restricted organisations using Verification gt Additional data Total records 1 Additional data Subscriber Organisation ZIP City House No No 20 1000 Organisation A Musterfrau Gabriele 70173 Stuttgart Luisenweg Reject Accept 1 To display the modifications made to additional subscriber data in detail gt click the subscriber
4. The SIP option enables RBIP SIP support the LMS 7 can receive calls from the analog or emulated network and also calls issued from a Carephone equipped with an IP Module The Mobile Security GSM Module option includes the integrated support of the Doro Secure IP protocol for reception of alarms from Doro Secure phones as well as online map material This option also supports reception of calls from a GSM Module It is possible to receive calls from various Mobile Security devices and to locate subscribers for fast help The SMS modem allows support of SMS protocols as well as sending and receiving SMS from mobile phones Call procedure An alarm is triggered at a device e g a Carephone an RF pendant or another sensor at the subscriber s property The alarm is forwarded via the public telephone network and arrives at the CTI server after evaluation of the call protocol by the LU1223 It is also optionally possible to receive alarm calls from IP Carephones through the internet or via the GSM network from Carephones equipped with a GSM Module or from MobSec devices via GPRS or SMS The CTI server sends the alarm to the connected alarm handling workstations via LAN Local Area Network If an operator accepts the alarm the CTI server activates the alarm handling and a speak listen connection is established to the subscriber via an headset or optionally via an operator telephone The operator can park the call forward it internally and in
5. You can display the device number and or the subscriber name depending on the type of event Actions You can append actions after a call has been terminated gt Enter text in the Actions text field and confirm the entry using Append action NOTICE Actions that have been appended cannot be removed from the history Previous Next gt To display the details of the previous or the next event click Previous or Next respectively Back gt Toreturn to the history click Back Bosch Security Systems User Manual 970 130f F 01U 173 315 V1 6 2014 10 48 en Subscriber data 9 1 6 BOSCH Subscriber Data gt Display gt Create Administration Change Password Keys This allows you to administer the key slot allocation and the checking in out of keys XMann Helmut 3000 staus lt anagement Key given to Checked out date Social Alarm Management System 7 Professional lt lt Back Start key management Subscribers keys can be stored in safes Starting key management 1 Select the keysafe from the list box The system suggests the next available key slot in the safe You also have the option to enter a key slot manually 2 Enter a free key slot 3 Enter a note where necessary 4 Click Start key management 5 Store the key in the corresponding location in the safe entered Checking in keys 1 Place the key in its original location in the safe again 2 Click Check in
6. 3 The key is now stored again and can be requested in an emergency for example Checking out keys 1 Enter the name of the person to whom the key is being issued in the Key given to text field 2 Click Check out The date and time of checkout is recorded in the field Checked out date 3 Remove the key from the safe Quitting key management 1 Click Quit key management A confirmation window is displayed Microsoft Internet Explorer P jJ Are you sure you want to quit key management For the subscriber 2 Confirm by clicking OK NOTICE To quit key management the key must be in Checked out status 970 130f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional Subscriber data en 49 1 7 File This allows you to save files such as service contracts in the database Co BOSCH Afrau Sabine 3 Identifier C No data found Subscriber Data lt lt Back Add gt Display gt Create Administration Change Password 1 Click Add file The following window appears Upload File max 500 kbyte browse Upload 2 Click the Browse button Search for the file that you wish to upload 3 Enter a description in the text field 4 Click Upload The file can now be called up by clicking the file name You have the option to store multiple files in the system NOTICE The files are stored in the database The size of the
7. Bosch Security Systems User Manual 970 130f F 01U 173 315 V1 6 2014 10 40 en Data administration Social Alarm Management System 7 Professional Additional search functions are the placeholder Example to filter locations that end in ford enter ford the placeholder to represent a single character Example to search for all subscribers with the names Mayer Meyer Meier or Maier formulate the filter criterion as M er When multiple filter criteria are set only the records that meet all the filter criteria are displayed Some fields may be disabled depending of the organisation the user belongs to 8 3 Paging sorting printing Monso oo CC O omero poene ses E v Subscriber Data i a female ne x gt Display gt Create Device d 8 Subscriber list Search Reset PDF v 6 BOSCH Subscriber list x Print Total records 32 Page s 12 3 Organisation A Afrau Sabine 70180 _ Seestr ABC 3 4 Organisation A Bfrau Maria 70176 Stuttgart Haufstr 17 i232 4 5 Organisation A Cfrau Claudia 20102 Hamburg Florianstr 60 ABC 5 6 Organisation A Dfrau Hannelore 87630 Rosenheim Jahnstr g 123 6 7 Organisation A Efrau Anna 10120 Berlin Eberhardstr 2 P1 T 8 Organisation A Gfrau Johanna 70174 Stuttgart Asternweg 5b T3 8 9 Organisation A Hfrau Elfriede 70176 Stuttgart Glasbergstr T P EE g 10 Organisation A lfrau Ingrid 70180 Stuttgart Seidelbastst
8. A confirmation window appears 2 Confirm by clicking OK The reason is deleted from the system Bosch Security Systems User Manual 970 130f F 01U 173 315 V1 6 2014 10 92 en Administration Social Alarm Management System 7 Professional 13 18 Link phone workstation This allows you to assign system telephones to the alarm handling workstation Link phone workstation Alarm handling workstation 1st Extension No 2nd Extension No O Add Save 13 18 1 Headset configuration To configure the use of a headset for an alarm handling workstation 1 click Add A new line appears at the end of the list 2 Enter the computer name in the Alarm handling workstation text field 3 Tick the check box use an audio device 4 Incase of a SIP option enter the number of the SIP extension in the 1st Extension No text field In case of a CTI option only there is no need to enter the number of the SIP extension 5 Inall cases the second extension has to remain empty 6 Click Save To delete an assignment 1 click Delete A confirmation window appears 2 Confirm by clicking OK The assignment is deleted 13 18 2 System phone configuration To configure the use of a system phone for an alarm handling workstation 1 click Add A new line appears at the end of the list 2 Enter the computer name in the Alarm handling workstation text field 3 Un tick the check box use an audio device 4 Enter the number of the sys
9. Record If this is ticked the event is stored in the history If the box is left blank the details of the event are not displayed in the history Event groups You can select a defined event group from the list This event group is assigned to the event in all statistics Forward If this is ticked the event is forwarded to the extension number defined in the Call forwarding administration 13 14 Event groups Event groups can de created and deleted The event groups can be assigned to each event in the event administration see Section 13 13 Events page 88 To Enable Event Grouping in the statistics the check box must be ticked Event Groups Add Save Event Groups a Delete Delete Add Save 13 15 Map You can store map information here see Section 9 1 4 Location page 46 Map Add Save aentter a eee ed oem Cd et umis date SO Beman date Add Save To store a new map 1 click Add The following window appears Map Map max 500 Kbyte Browse Upload 2 Enter a designation for the map in the Identifier text field 3 Inthe lower text field Map enter the path where the map has been stored or click on Browse to search for the map 4 Click Upload 5 Confirm with Save The map is now stored in the database NOTICE You should upload files in JPEG format max 500 MB Bosch Security Systems User Manual 970 130f F 01U 173 315 V1 6 2014 10 90 en Administration Social Alarm Management S
10. Save To make changes 2 click in the appropriate text field and enter your changes 3 Click Save Bosch Security Systems User Manual 970 130f F 01U 173 315 V1 6 2014 10 96 en Administration 13 21 1 Social Alarm Management System 7 Professional Adding a co operation partner To add a new co operation partner gt click the Add button The following view appears New Co operation partner Organization Contraction BG color RGB Street Number Welcome message Organization Logo Contraction Access right BG color RGB FG color RGB Name Phone Street Number ZIP City Welcome message Print remark 13 21 2 970 130f F 01U 173 315 V1 6 2014 10 EE Feces H FFFFFF FG color RGB 000000 TS rs ei 2 E E Create 2 3 Organisation for which this co operation partner is active You can upload an organisation s logo and display the logo in Alarm handling To upload a logo 1 click Upload logo 2 Select the appropriate image 3 Click OK Organisation s short form Select the access right from the list box Restricted or Full access see Section 14 Verification page 100 Background colour for the co operation partner in Alarm handling Text colour for the co operation partner in Alarm handling Surname and first name of the co operation partner Co operation partner s telephone number Address Address Text that appears in Alarm handling when a subscriber for
11. This gives you the option to create new link contents As in the case of drop down lists you can select from multiple options in a pre defined list In addition you can set an individual entry link text lt lt Back Add Save AOK Stuttgart VT KK iv Delete Bosch BKK VT KK v Delete TK S ddeutschland VT KK v Delete Example E KK E e E 1 Click Add A new line in the list is displayed 2 Enter the contents of the link in the text field highlighted in yellow 3 Enter a new group name in the text field Group or select from an existing group from the list box 4 Click Save To delete existing entries 1 click Delete A confirmation window is displayed 2 Confirm by clicking OK The entry is deleted To return to the additional subscriber data gt click Back 970 130f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional Administration en 87 13 12 Summary document Specify the layout of the alarm summary document displayed in the alarm handling window Section 4 2 Alarm summary page 18 Summary document Save Absence Show absence note Vv Alignment Left v Subscriber history Show history Vv Alignment Left v No of last displayed entries Subscriber status Show subscriber status Vv Alignment Left Subscriber modification Show subscriber modification Iv Alignment Left v Subscriber gender Show subscrib
12. When you click on the link name of the subscriber the contact is selected Appearance of this function depends on the configuration of the system NOTICE During this type of assignment you cannot change or create a subscriber Deleting a contact already assigned If you want to delete a contact already assigned a hint will pop up Microsoft Internet Explorer DY Are you sure you want to delete this contact 970 130f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional History en 65 12 History You can use the history to display events logged for the LMS 7 BOSCH Subscriber Data Device data Contacts Current call events Alarm events Key events Reminder events Warning events Administration events System events All events Administration Verification Change Password FF FF Fr Y F T F Logout The history is divided into the following sub categories Current call events Alarm events Key events Reminder events Warning events Administration events System events All events The technical alarm events contained in the alarm events can be separated into a specific sub category Contact your local support to obtain this configuration Printing You can print the history Select the appropriate printing template and printer from the list boxes and click Print Bosch Security System
13. 970 130f F 01U 173 315 V1 6 2014 10 42 en Subscriber data 9 1 1 Social Alarm Management System 7 Professional Subscriber core data Should you wish to display the core data for a particular subscriber gt click the subscriber number required A window containing the subscriber core data for the subscriber selected is displayed You can use this window to view and modify the data Amman Ferdinand 5 Location taon History MobSec phone it s SEE rear No supervision MobSec v File MobSec device protocol ona e Sees a UUU UUO Date of birth Sex 10 10 2042 male Status p ha Subscriber data Connected from to 12 05 2004 Map Print Last modified by User5 on 08 09 2006 15 14 00 lt Previous Next gt lt lt Back l Assign Delete Save changes Saving changes To save any changes you have made gt click Save changes The display returns to the subscriber list and the modified data record is displayed with a coloured background Making outgoing phone calls To make an outgoing phone call gt click on the Dial button next to the phone number A corresponding event is then generated in the alarm client in the upper field of the alarm list If the phone number was already saved in the subscriber core data then the generated event will be a call to subscriber If the phone number was not already saved e g if you first type or modify the phone number and press the Dial button be
14. 99 History data 99 I Import export 75 99 Information field 12 K Key 48 Key events 68 Key management 13 23 Keysafe 82 Keysafe list 81 L Line failure 106 Link 45 83 Link phone workstation 92 Link text 86 List boxes 10 Login 10 37 Logout 10 105 M Maintenance call 62 Mandatory fields 94 Map 13 22 89 Mobile Security 32 Modifying and deleting a contact 64 N New header 84 New role 76 77 New user 73 No data received 106 No server 108 Note 12 45 52 O Operator 74 Operators 7 Option buttons 10 Organisation 7 13 P Paging 40 Parking a call 28 Password 11 36 105 Phone workstation 75 Pre defined rights 76 Printing 40 Programming 55 User Manual Bosch Security Systems Social Alarm Management System 7 Professional PTU failure 106 R Reason 13 18 91 Reminder events 68 Remote programming 31 Remote programming request 55 RF detector 9 10 59 60 Role 74 75 S Scheduler 93 Search filter 39 Service call 10 Simulation 34 75 SMS 12 SMS modem without GSM network 108 Sorting 40 Sound properties 35 Status bar 14 Subscriber core data 42 Subscriber notes 13 21 Subscriber status 97 System administrator 7 11 72 74 System components 9 System events 0 T Table header 19 25 46 Talk button 15 Technical Recommendations 109 U User interface 12 User list 38 72 User name 11 72 V Verification 75 100 View 39 Voice files 99 Volume 15 27
15. Export import Away reminder Follow up Key reminder Task name Designation of the automatic process Data In the case of an import export task the name of the template is stored here In the case of a key reminder task enter the hourly period of time after which the key reminder is started Choose a value between 1 and 720 hours 30 days If the field is empty the default value is 168 hours 7 days Period This period of time refers to the time interval after which the task is activated Select the unit of time Yearly Monthly Weekly Daily Hourly Every 5 minutes Unit The value of the unit depends on the period Yearly gt month and day gt e g 1202 on 2 December Monthly gt day of the month gt e g 23 on the 23rd of every month Weekly gt day of the week gt e g 1 every Monday Daily gt hour gt e g 12 at 12 00 Hourly gt minute gt e g 30 every half hour Every 5 minutes gt no units A unit can be entered but has no effect Bosch Security Systems User Manual 970 130f F 01U 173 315 V1 6 2014 10 94 en Administration Social Alarm Management System 7 Professional Example To automate the birthday reminder process Click Add to add a new line Select the birthday reminder from the Task list box Enter the designation of the task in the text field below Task name Select the time Period It is useful to check daily the birthday reminder Enter a Unit Click Save
16. Keys and Additional data Subscriber note Keys Assignment and Assignment Additional data Additional subscriber data can be viewed but not Additional subscriber data can be Sees pte E Subscriber note Note can be viewed A note cannot be created or Note can be viewed edited and created eee hited aaao Parean be venea ead oaa Key Key status can be viewed but not modified or Key status can be viewed fret E Assignment Assignment of subscriber and device can be a e Device core data Device data can be viewed Device data cannot be Device data can be viewed modified or created or modified created Does not include the sub category Programming Does not include the sub category Programming Device statuses can be viewed and edited Le Ou Can view all recorded events in connection with he LMS 7 Does not include the sub category Actions Append actions Actions can be appended to subscribers and or devices at a later stage Closing an alarm a Listening to voice een 970 130f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional Administration en 75 E emis neinee ete auton ee Administration he administration right includes the following sub rights Creating deleting and editing users Creating deleting and editing roles Creating deleting and editing co operation partners Editing the structure in Alarm and Data administration e g mandatory fields and additi
17. Reminder events l System events Warning events Create rule Save 970 130f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional Administration en 79 13 6 3 13 6 4 Bosch Security Systems To create a filter 1 Click on Create rule 2 Under the column Role select a role without a rule within the drop down list 3 Under the column Event groups make a tick in the box of the calls events that shall be hidden before the filter timeout If the box is not ticked the calls events are not filtered 4 Under the column Filter time make a tick in the checkbox to activate the filter timeout and define a value in the box after seconds After the timeout period any event of the event groups that have been checked for this rule will then appear By default the filter timeout is checked meaning yes and default value is O seconds Maximum filter timeout is 999 seconds Save your changes by clicking on Save You can also delete a filter rule simply by clicking on Delete at the end of the rule After making any changes to the filter rules you must reload the CTI server configuration A message will prompt you to do so NOTICE When Forwarding a filtered call to the user who is concerned by the filter the filter does not a oe ee apply However with Forwarding to all the filter rule applies NOTICE The filter rules can be changed by any user These
18. The birthday reminder is added All subscriber data in the database is checked daily for birthdays Subscribers having a birthday on the current day are displayed in alarm handling Birthday reminder Ook wn Pp Mr Bmann Jens Rheinstr 40 71387 K ln Mr Bmann Jens CN Ms Arrau Sabine FR 13 20 Mandatory field Mandatory fields are highlighted in yellow and must be completed BOSCH Mandatory fields Save changes Data fieid Mandat Mandat Subscriber Connected from to o Connected to O Criteria Date of birth Sex O gt User list MobSec device protocol o MobSec phone O gt New user MobSec test call interval o Name v No Organization E gt New role Sex O Status C gt Call filtering balancing eo i gt Call forwarding O i i gt Keysafe list Telephone 2 O Title C gt Keysafe management ZIP g ZIP City 0 gt Additional data Device gt Summary document Acquired on g Battery change g Aisea Battery type cup E teehee Connectivity Device driver x gt Map cg HW SW Version O oe play C E Manufacturer O R v gt Link phone workstation Osna O Rapak Fonto O gt Scheduler Serial number O Stock state iv gt Mandatory fields Test call interval Test call monitored z gt Co operation partner Type O gt ee status RF d ete ctor A ial soni Battery change O Battery type C r EE M facturer Number gt Delete history O S O me L E You can select which fields you wish
19. W Keysafe E Subscriber No E Status o E Organization Search Keysafe list Total records 1 1 test 1 1000 Checked out User3 Install three keys 1 NOTICE Assignment of subscribers to keys is performed in Subscriber data administration You can find the following information in the keysafe list Name Keysafe name Organization Organisation to which the keysafe belongs Slot Slot number in which the key is stored in the safe Subscriber Number of the subscriber to whom the key has been assigned Status Two statuses are displayed Checked out and Checked in Key given to Person to whom the key was issued Key note Additional information 13 9 Subscriber To display more detailed subscriber information gt click the subscriber number Bosch Security Systems User Manual 970 130f F 01U 173 315 V1 6 2014 10 82 en Administration Social Alarm Management System 7 Professional 13 10 Keysafe management You can display a list of all keysafes in the system by using Administration gt Keysafe management You can create and delete keysafes and modify safe data Keysafe management Total records 1 1 Create keysafe Key at the social center Red Cross Leonberg Delete 1 You can find the following information in Keysafe management Name Keysafe name Organization Organisation to which the keysafe belongs Number of slots Number of key slots available in the safe Used slots Number of slots occupied in the safe Creating a new k
20. has to contact the system administrator Lost IP call connection When a SIP voice connection is lost the call event will have a red background To re establish the voice connection the user has to park the call and accept the call again Exclamation mark in alarm list In case of a call not being handled completely by the CTI server within the expected time the concerned event will appear with an exclamation mark next to it Note that not all information is available Depending on the status of the event it can happen that the event cannot be handled in the alarm client The system has to be restarted if the calls cannot be handled Weak signal SMS modem The SMS functionality is not working Solution Check why the signal is weak Try another location for the antenna and check in the CTI server the GSM signal strength If this is successful then you will get a confirmation message Connection failure SMS modem The LMS 7 is not able to receive or send SMS anymore Solutions Please read the additional hints in the details of the error message Check the SMS modem functioning amp connection f not successful replace the SMS modem If this is successful then you will get a confirmation message SMS modem without GSM network The LMS 7 is not able to receive or send SMS anymore Solutions Please read the additional hints in the details of the error message Try another location for the an
21. 03 03 Action taken Help is needed 04 04 2008 09 03 05 Call forwarding to operator user2 200 DACH4 04 04 2008 09 03 06 Voice recorder stopped ms5 VoiceRecording 2008 4 4 9_ 2 57_3E721CC5 A303 49A1 988B 86CADC8B4EA9 wav 04 04 2008 09 03 08 Accept request 04 04 2008 09 03 08 Operator user2 200 DACH4 04 04 2008 09 03 10 Yoice recorder started 04 04 2008 09 03 11 Line listening 01033 04 04 2008 09 03 11 Call Reason Combustions 04 04 2008 09 03 14 Call Reason Subscriber has fallen 04 04 2008 09 03 16 Action taken Ambulance alerted 04 04 2008 09 03 17 Action deleted Help is needed 04 04 2008 09 03 18 Terminate event request 04 04 2008 09 03 18 Actions summary Subscriber has fallen Ambulance alerted 04 04 2008 09 03 18 Voice communiction ended 01033 04 04 2008 09 03 19 Voice recorder stopped ms5 VoiceRecording 2008 4 4 9_3_8 3E721CC5 A303 49A1 988B 86CADC8B4EA9 wav Ej lt 5 El lt Previous Next gt lt lt Back Use the Previous and Next buttons to view the details on the previous next alarm You can return to the call history overview by clicking Back Additional data Additional data stored on the subscriber in the LMS 7 Professional is displayed here To view the subscriber data gt click the Subscriber data button in the document bar EF Saag XMann Helmut 3000 Medical indication Tetraseptin Type of contract Standard Insurance Medicare Reference irst contact Tochter Mame BFrau Sabine Stre
22. 10 Keysafe management page 82 Additional data see Section 13 11 Additional data page 83 Summary document see Section 13 12 Summary document page 87 Events see Section 13 13 Events page 88 Event groups see Section 13 14 Event groups page 89 Map see Section 13 15 Map page 89 Actions see Section 13 16 Actions page 90 Reason see Section 13 17 Reason page 91 970 130f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional Data administration en 39 Link phone workstation see Section 13 18 Link phone workstation page 92 Scheduler see Section 13 19 Scheduler page 93 Mandatory fields see Section 13 20 Mandatory field page 94 Co operation partner see Section 13 21 Co operation partner list page 95 Subscriber status see Section 13 22 Subscriber status page 97 Device template see Section 13 23 Device template page 98 Import Export template see Section 13 24 Import export template page 99 Delete history see Section 13 25 Deleting history page 99 Verification Subscriber data see Section 14 1 Subscriber data page 101 Additional data see Section 14 2 Additional data page 102 Device data see Section 14 3 Device data page 103 Subscriber data list see Section 14 4 Subscriber data list page 104 Additional data list see Section 14 5 Additional data list page 104 Device data list s
23. 64 Assigning a subscriber as contact 64 Deleting a contact already assigned 64 User Manual Bosch Security Systems Social Alarm Management System 7 Professional 12 12 1 12 2 12 3 12 4 12 5 12 6 12 7 12 8 13 13 1 13 2 13 3 13 4 13 4 1 13 4 2 13 4 3 13 5 13 5 1 13 5 2 13 6 13 6 1 13 6 2 13 6 3 13 6 4 13 7 13 8 13 9 13 10 13 11 13 11 1 13 11 2 13 11 3 13 12 13 13 13 14 13 15 13 16 13 16 1 13 16 2 13 17 13 18 13 18 1 13 18 2 13 19 13 20 13 21 13 21 1 History Current call events Alarm events Key events Reminder events Warning events Administration events System events All events Administration User list User name New user Role list What is a role Modifying a role Deleting a role New role Pre defined rights at time of delivery Creating a new role Call filtering balancing Call balancing Call filtering by events Call filtering by organizations Call filtering balancing priority and check Call forwarding Keysafe list Subscriber Keysafe management Additional data New header Drop down list Link text Summary document Events Event groups Map Actions Append actions Delete actions Reason Link phone workstation Headset configuration System phone configuration Scheduler Mandatory field Co operation partner list Adding a co operation partner Bosch Security Systems User Manual Table of Contents en 5 65 6 67 68 68 69 69 70
24. 7 You cannot switch backwards and forwards between individual calls using the keyboard functions General Key Function Ctrl Tab Steps forward through the document bar Accepting a call Key Function Fi Online Help F2 Accept the uppermost call with a speak listening connection F3 Accept the uppermost alarm without a speak listening connection Speaking to the subscriber Keys F6 F7 and F8 control the volume at the subscriber s Carephone Key Function F5 Switches between listening and speaking in half duplex mode In full duplex mode this switches to half duplex mode Shift F5 Pressing the F5 button switches between listening and speaking in half duplex mode In full duplex mode pressing the F5 button switches to half duplex mode in speaking and releasing the F5 button switches back in listening F6 Soft F7 Medium F8 Loud Specifying actions You can use keys F9 to F11 to specify reasons and actions The keyboard functions relate to the last accepted alarm and also function if the Reason Actions button is not displayed Key s Function F9 First reason in the list is highlighted Shift F9 First action in the list is highlighted F10 Second reason in the list is highlighted Shift F10 Second action in the list is highlighted F11 Third reason in the list is highlighted Shift F11 Third action in the list is highlighted Terminating a call Key s Function F12 Terminate call the speaking connection is terminat
25. Lon 27 06 2014 09 09 31 25 06 2014 09 44 12 47 10564 6 83431 Google Maps Request new position aoe Y 2 x ow Pa X S X 8 ss K gt aA oF G s ky g ge oe E amp oF amp oF S moe paR Rue Fa S cS j A j S ZF Ai 2 S 4 A Ra 3 Q S Pe pog F j LS fa CSi N f jA L Ro oF Ces s ay a 7 g r 4 D od a Com S E o mapquest som quest 2013 MapQuest Portions 2013 NAVTEQ Terms Display last 1 GPS coordinates The button Request new position is available to send a request to the device The button is greyed when the LMS 7 is waiting for the device to answer The map is automatically updated when the new position is received It is possible to trigger an outgoing phone call in the alarm client by clicking on a phone number of a point of interest in the map i Fa eg ari ENA Tr j A wT ogee _Mulhouse Rescue Center 1 1 kiz Street name 1 i 11111 City Name Telephone 0049111222333 Mobile 07 82000156 a a ae User Manual 970 130f F 01U 173 315 V1 6 2014 10 Bosch Security Systems 34 en Windows menu in Alarm handling Social Alarm Management System 7 Professional 7 Windows menu in Alarm handling 7 1 System Clock Simulation Event monitor Sound properties Exit You can display the time in the alarm interface if no call is being handled 1 Goto the menu item System 2 Click the menu item Clock I
26. S S g Details Emergency Button Restore Time O40 4 2008 09 09 44 4000 Subscriber Name Mann Hans Previous Next gt lt Back 01 01 1 RBZ000 8 4000 BOSCH HTS 3004 4000 AMann Hans Stuttgart Hauptstrahe 33 a 7000 M 8218 YZ 01 013 Type O4f04 2008 09 09 35 Telegram detection started O4f04 2008 09 09 40 Protocal type 04 04 2008 09 09 44 Copy of device core data O4f04 2008 09 09 44 Copy of subscriber core data O4f04 2008 09 09 47 Line speaking O4f04 2008 09 09 50 Accept request 04 04 2008 09 09 50 Operator O4f042008 09 09 51 Voice recorder started O4f0462008 09 09 52 Line listening O4f042008 09 12 31 Call Reason O4f04 2008 09 12 31 Action taken O4f0462008 08 12 33 Actions summary O4f04 2008 08 12 33 Terminate event request D442 008 09 12 33 Yoice communiction ended O4f04 2008 09 12 34 Voice recorder stopped user 200 DACH4 01 013 Difficulty to breath Ambulance alerted Difficulty to breath Ambulance alerted 01 013 Wms VoiceRecording 2008 44 9_9 49 BBOG4S35E E8DC 4777 977E C4DC52139382 wav Previous Next gt lt Back The user can listen to the recorded conversations by clicking on the link A voice recording file will open User Manual 970 130f F 01U 173 315 V1 6 2014 10 26 en Call handling Social Alarm Management System 7 Professional 5 Call handling 5 1 Keyboard operation The keyboard functions are always only related to the active alarm in the LMS
27. a co operation partner triggers a call e g Welcome to Organisation A Entries in this field are printed on reports For example you can add a note showing who created the report Complete the text fields The fields highlighted in yellow must be completed and the white fields are optional The BG color RGB and FG color RGB fields provide you with an option to define both the background colour as well as the font colour for this co operation partner The colour settings can be viewed in Alarm handling Click Create Click Save The co operation partner is now saved in the LMS 7 Co operation partner management It is possible to define organisation filtering Only the alarm events of the visible organisations are displayed to the operators This is done by defining per user the visible organisations See Section 13 3 New user Page 73 User Manual Bosch Security Systems Social Alarm Management System 7 Professional Administration en 97 13 22 Subscriber status This provides you with an option to specify different subscriber statuses from which data administrators can select Subscriber status Add Save Subscriber status O OO O beete O oae e O oae e O oaee O oae e O oae e O oae e Add Save Adding a subscriber status 1 Click the Add button A new line appears at the end of the list 2 Enter a new subscriber status 3 Click Save The new subscriber status is now saved in the LMS 7 Deleting a
28. a standard replacement of the Carephone PTU failure Meaning Connection between the CTI server and LU1223 is not available Handling of emergency calls on this LU1223 is not possible Solutions Check the LAN cable of the LU1223 Check the power supply of the LU1223 Perform and handle a test alarm through this LU1223 f this is unsuccessful restart the CTl server application f this is unsuccessful inform Bosch ST and close CTI server When the CTI server is closed no more call will be received Therefore the user must check that another call centre will receive and handle these calls Line failure Meaning Connection between the LU1223 and the PBX cannot be established due to a line problem Call handling is not possible with this line When the message Line restore appears then this error message can be ignored Solutions Check the status LED of this LU1223 Check the phone connection between the LU1223 and the telephone system Restart the LU1223 Perform and handle a test alarm f this is unsuccessful restart the CTl server application f this is unsuccessful inform Bosch ST When the CTI server is closed no more call will be received Therefore the user must check that another call centre can receive and handle these calls V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional Error messages en 107 1
29. admin client login User Manual 4000 2000 4000 2000 2000 2000 2000 2000 5000 4000 1000 3000 2000 1000 Page s 12345678910 Operator in admin client login Emergency Button Dizziness Specialist doctor alerted Difficulty to breath Ambulance alerted Dizziness Family doctor alerted Subscriber unconscious Contact person alerted Unknown Remote programming Difficulty to breath Family doctor alerted Intrusion Police department alerted Intrusion Police department alerted Subscriber has fallen Ambulance alerted Difficulty to breath Ambulance alerted Social call Social call No action necessary Combustions Specialist doctor alerted Unknown Testcall Ok Pagels d 12345678910 Bosch Security Systems Social Alarm Management System 7 Professional Administration en 71 13 Bosch Security Systems Administration This is used to define the structure processes and access rights for the LMS 7 In the case of restricted rights only certain menu items are available NOTICE For information on assigning rights refer to Section 13 5 New role page 76 in the Administration gt New role chapter Administration is divided into the following sub categories User list see Section 13 1 User list page 72 New user see Section 13 3 New user page 73 Role list see Section 13 4 Role list page 73 New role see Section 13 5 New role page 76 Call filtering balancing see Section 13 6 Call filtering ba
30. alerted a N Alarm events You can display alarm events that were triggered by devices using History gt Alarm events Both alarms with a speak listening connection and those without a speak listening connection are displayed PDF v E Subscriber Name W information E Device organization W Subscriber organization Daily statistic alarm J Subscriber Data Device data BOSCH Contacts History Total records 93 Page s 123 4 gt Current call events gt Key events 04 04 2008 09 16 31 Snipes r AMann Hans 4000 Diziness Specialist doctor alerted gt Reminder events 04 04 2008 09 09 44 C Mr AMann Hans 4000 Difficulty to breath Ambulance alerted gt Warning events 04 04 2008 09 05 05 Mr Mustermann Peter 2000 Diziness Family doctor alerted ae 04 04 2008 09 04 04 FR onitor offfbo ary a on Mr Mustermann Peter 2000 Subscriber unconscious Contact person alerted gt Administration events 04 04 2008 09 03 51 Semice call Mr Mustermann Peter 2000 Unknown Remote programming b System events 04 04 2008 09 03 44 E itor ofii i Mr Mustermann Peter 2000 Difficulty to breath Family doctor alerted gt All events 04 04 2008 09 03 27 Mr Mustermann Peter 2000 Intrusion Police department alerted 04 04 2008 09 02 22 5000 Intrusion Police department alerted Verification 04 04 2008 09 02 21 Mr AMann Hans 4000 Subscriber has fallen Ambulance alerted 04 04 2008 09 02 18 gency Ms Musterfrau Gabri
31. and effective system for conveniently and intuitively dealing with all administration activities associated with social alarms The co operation partner feature of the LMS 7 Professional allows many organisations to be linked It enables the LMS 7 Professional operator to extend his field of operation and to increase turnover for instance by collaborating with other social alarm providers that do not run their own call centres Flexibility in data administration permits organisations to enter their own data in the system Reliable protection of own data is guaranteed The organisation benefits from improved functionality without having to invest in its own call centre Concept description 1 LMS 7 Professional call centre Alarms are handled centrally in the LMS 7 Professional call centre 2 Call centre data administrator The call centre data administrator can enter modify and delete subscriber and device data Reports and statistics can also be created You can define whether data administrators are able to view all data including that of organisations or only own data 3 Call centre system administrator The system administrator defines the LMS 7 Professional structure and processes and controls access rights 4 Operators Call centre operators receive and process emergency and service calls User Manual 970 130f F 01U 173 315 V1 6 2014 10 8 1 2 en LMS 7 Professional The concept Social Alarm Management System 7 Pr
32. can create new device data records modify existing device data records or create reports Displaying Device data en Click Display to open the device list containing all saved device data records 2 cosch CE a eee Reset v Subscriber Data Print gt Display gt Create Device list Total records 35 T2 gt Analysis Administration Change Password 21 23 25 P togout 28 29 30 1000 2000 3000 4000 5000 Organisation C Organisation C Organisation C Organisation C Organisation C Organisation C Organisation C Organisation C Organisation C Organisation C Organisation A Organisation B Organisation C Organisation A Organisation A BOSCH BOSCH BOSCH BOSCH BOSCH HTS3100 HTS3100 HTS3100 HTS 3004 HTS52 The following information is displayed Device No Organisation Manufacturer Type Driver SW version Serial number Subscriber i Subscriber to whom the device is assigned Printing HTS 3100 HTS 3100 HTS 3100 HTS 3000A HTS 52 92 23 92 24 92 23 11 02 4048738912 4038917143 4048737420 4369200055 Co operation partner to whom the device is assigned Device manufacturer Device type Device driver 22 23 24 25 26 27 28 29 30 1000 2000 3000 4000 ere if an entry from the list box is selected special functions for the device are supported If the entry is blank a default setting is used Software version of the device Ser
33. instructions and Data administration buttons together with freely configurable buttons can be found under Additional applications i 2 ejej ai Print alarm Click this button to print the alarm and all the relevant subscriber data device data and reason and actions In order to print an alarm the alarm must currently be being handled The alarm print is always printed on the default printer of the server Displaying operating instructions gt Click this button to call up the operating instructions User Manual 970 130f F 01U 173 315 V1 6 2014 10 Bosch Security Systems 32 en Device functions Social Alarm Management System 7 Professional Data administration You can switch to Data administration from Alarm handling at any time You require the necessary rights to work in Data administration Under Additional applications click the Data administration button Social Alarm t9 BOSCH If the entered user name has the necessary rights you will see the subscriber data of the current event If no subscriber data is available a page for a new subscriber will open If the entered user name does not have the necessary rights the login template opens If the login template opens gt click the Login button and log in with your user name and password The user name rights and password are allocated by the responsible system administrator Mobile Security with Doro Secure phones and SMS MobSec phones In thi
34. is designed to allow the monitoring centre to ask a Carephone to forward a selected event to a new destination using a specified protocol This function is only possible with protocols RB2000E CPC and RBIP Events with other protocols will be rejected All phone calls will be ignored Call forwarding Save Enabled E Phone number or IP address Protocol to forward to only for RB2000E and RBIF Monitoring centre Bosch protocol ES Number of selected events to forward 0 Click to set all events to forward Execute Click to reset all events to forward Execute The Number of selected events to forward appears at the end of the line To activate the call forwarding 1 The check box Enabled must be ticked 2 Enter the Phone number or IP address that must be called 3 Choose the Protocol to forward to This is needed only for protocols RB2000E and RBIP A call made in CPC protocol will also be forwarded in CPC protocol 4 Click on Save The events to be forwarded must be selected in the events administration see Section 13 13 Events page 88 However you can also select or de select all events to forward by clicking on Execute in front of your choice 970 130f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional Administration en 81 13 8 Keysafe list All keysafes that are set up in which at least one subscriber participates in key management are displayed here
35. number A window containing the original data and the verified data is displayed Musterfrau Gabriele 1000 Changed data Original data Medical indication yes yes Type of contract Plus Plus Insurance AOK AOK Reference 1rst contact Name Street nummer Zip code Town Telephone Cell phone Comment 1rst service The modified data is compared To close the window gt click Close The LMS 7 Professional service provider has an option to reject or confirm the modified data To reject the data gt click Reject To confirm the data gt click Confirm User Manual Bosch Security Systems Social Alarm Management System 7 Professional Verification en 103 14 3 Device data The LMS 7 Professional service provider can display all modified device data for restricted organisations by means of Verification gt Device data Device data Total records 3 1 Devceno organisation Manufacturer type tener sersion SeriatNo 584002 Cross East test beta5 b 2 Bosch HTS3100 Bosch HTS3100 Reject Accept 584001 Cross East Test for beta5 b Bosch HTS3100 Bosch HTS3100 Reject Accept 101 Cross East Bosch Bosch HTS3100 Reject Accept To display the modifications made to device data in detail gt click the device number A window containing the original data and the verified data is displayed 10 Close Changed data Device number 10 CLID Type HTS 3100 Manufacturer Battery change Battery type Ser
36. of Contents en 3 N 10 10 11 12 12 12 12 12 13 14 14 14 15 16 16 18 18 18 19 19 20 21 22 23 24 25 26 26 2 2 28 28 28 29 29 29 970 130f F 01U 173 315 V1 6 2014 10 4 en Table of Contents 5 10 5 11 5 12 6 1 6 2 7 1 7 1 1 7 1 2 8 1 8 2 8 3 9 1 Ddd J12 g3 9 1 4 a Bo 9 1 6 9 1 7 9 2 10 10 1 10 1 1 10 1 2 10 1 3 10 1 4 10 2 10 3 11 11 1 11 2 TiS 11 4 11 5 11 6 11 7 970 130f F 01U 173 315 V1 6 2014 10 Social Alarm Management System 7 Professional Handling of Incoming and Outbound phone calls 30 Handling of test calls 30 Timeout for social alarms and phone calls 30 Device functions 31 Special buttons 31 Additional applications 31 Windows menu in Alarm handling 34 System 34 User 36 Help 36 Data administration 37 View 39 Search filter 39 Paging sorting printing 40 Subscriber data 41 Displaying 41 Subscriber core data 42 Additional data 44 Note 45 Location 46 History 46 Keys 48 File 49 Creating new subscriber data records 50 Device data 51 Displaying 51 Device core data 52 History 53 Programming 55 RF detector 60 Creating new device data records 61 Analysis 62 Contact handling 63 Creating a new contact 63 Modifying and deleting a contact 64 Assigning a contact 64 Additional functionality during assigning a contact changing the contact details 64 Additional functionality during assigning a contact creating a new contact
37. onnectivi Cd Contacts ty p z History Acquired on O T oo E Administration Organization Red Cross Stuttgart 7 wner be o Veriicalin fonstock o Change Password E Technical status Call trigger Logout Test call monitored Cee thou ci Create device 1 Enter the new device data All fields highlighted in yellow are mandatory fields and must be completed The fields highlighted in white are optional fields and may be completed Device number The number of the device is automatically suggested can be overwritten CLID Call number for the device Type Device type e g HTS52 Manufacturer Device manufacturer Battery replacement Battery type Serial number HW SW Version Device driver Connectivity Acquired on Leasing from to Organisation Owner Stock state Repair from to Technical status Call trigger Test call monitored Test call interval Test call last next gt Click Create device Next planned battery replacement Battery type e g NiCd The serial number is indicated on the device Hardware and software version of the device indicate the driver of the device This value covers the currently used interfaces type of used equipment and the type of corresponding connection Device purchase date Start and end of the leasing period Co operation partner to whom the device is assigned Device owner Device state e g to repair Repair time period Display of the technical status of the dev
38. rules are stored in the database and distributed by the CTl Server to alarm workstations When only call filtering is active no balancing value set and filtering is set then the scrolling message Calls are filtered will appear in blue in the status bar All hidden calls or events are visible in the event monitor When call balancing and call filtering are active then the scrolling message calls are filtered and balanced appears in blue in the status bar Call filtering by organisations You can activate call filtering by organisations gt Make a tick in the box Activate filtering by organizations gt Type in the time after which hidden calls should be shown in seconds Click Save Call filtering by organisation obeys to the following rules alarm events of assigned or unassigned devices appear to a user if the subscriber or device belong to an organisation visible to that user alarm events of unknown devices are displayed to all users independent of the organisation Call filtering balancing priority and check Filter rules have priority over call balancing The following examples illustrate how the system will perform Example 1 The following rules were created user 1 group 1 with rule 1 hide all events except incoming phone calls show hidden events after 10 sec users 2a amp 2b group 2 with rule 2 hide incoming phone calls show them after 20 sec call balancing timeout 30 sec The
39. the RF detectors User Manual 970 130f F 01U 173 315 V1 6 2014 10 60 en Device data Social Alarm Management System 7 Professional 10 1 4 RF detector To add modify or delete RF pendants gt click RF detector BOSCH HTS 62 A0 09 1250 lt lt Back Add Save changes RF detector Subscriber Data Device data a a ime panaceo rarae oaee gt Create lt lt Back Add Save changes gt Analysis Administration Change Password These could be sensors e g a smoke detector that is assigned to this device Adding a detector 1 Click Add A new row of text fields is displayed 2 Complete the fields Deleting a detector To delete a particular RF pendant gt click Delete Saving changes You can save your changes by clicking Save changes Back Return to the device core data by clicking Back 970 130f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional 10 2 Bosch Security Systems Device data en 61 Creating new device data records Clicking Create opens the blank device core data template You can now create new device data records i gt Device data 6 BOSCH Create device i 584004 Lo J e e R NA eos Note Type han uiacturer E U O s Programmin gt Display Battery change Battery type T_T PEER RF detector aisha Serial number DOODDE Jr m Device a OE evice driver
40. the alarm interface NOTICE The last operator to be logged into the system can only perform this function after confirmation A warning note appears Help Help The operating instructions are called up Alarm client The alarm handling version number of the LMS 7 Professional is displayed here gt Go to the menu item Help gt Alarm client 970 130f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional Data administration en 37 8 Bosch Security Systems Data administration Data administration can be used to create and modify data records for subscribers and devices You can perform key management and technical alarm management create reports and view detailed alarm events Access to individual data can be restricted differently for every user based on restricted rights Rights can restrict both access to data areas as well as individual functions e g modifying data and disconnecting For information on rights administration please see Section 13 5 New role page 76 in the Administration gt Role chapter To start data administration m Under Alarm handling click the Data administration button or start a web browser and enter the URL of the server A login screen is displayed 2 Click Login Enter your login details Username M O Login Switch off automatic password completion in the browser settings 3 Enter your user name and p
41. the scheduler checks whether the test calls are overdue In addition a test call supervision overview independent of the scheduler is available at the welcome page of the data administration There is a list of all Carephones for which a test call is overdue Timeout for social alarms and phone calls For social alarms and phone calls that do not show any activity two values of timeout can be configured separately for each category Configuring a timeout value means that after a predefined period of time the call is automatically be switched to a non active speak listening connection The alarm or call then goes to the lower section of the alarm list 970 130f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional Device functions en 31 6 6 1 6 2 Device functions Special functions depending on the device can be performed under Device functions B aja Pincode g amp 8 The alarm must be active and the corresponding function must be supported by the device Special buttons Depending on the type of device different numbers of special buttons for triggering special functions can be found under Device functions The function is explained in a tool tip 8 g Example remote disabling of the activity monitor or remote activation of the output for external connection options in a Carephone Additional applications The Print alarm Display operating
42. the subscriber core data for the subscriber with the next highest or next lowest search criterion respectively Printing You can create a PDF or XLS file of the subscriber data as well as export it to a detailed CSV file or print it gt Select an appropriate printing template and printer from the list boxes and click Print See Section 8 3 Paging sorting printing Page 40 9 1 2 Additional data The structure of the additional data is set up by the call centre service provider For information on configuring additional data please see Section 14 2 Additional data page 102 in the Administration gt Additional data chapter Depending on the current configuration a window is opened in which additional data e g medical indications and contact persons is displayed 6 BOSCH Hfrau Elfriede 10 gt Create lt lt Back Save changes Subscriber Data gt Display Change Password Name Street number ZIP City Telephone Mobile Dial Remarks eo rasan ett o Ee To modify the additional data 1 goto the corresponding text field and make the changes Finally click Save changes 2 You can undo changes that you have not saved by clicking Reset Email and URL When clicking on the button Email beside the field of type email in the subscriber additional data or when clicking on the link in the field in the subscriber additional data in the alarm client the related email prog
43. to define as mandatory 1 Place a tick next to the data field you wish to define as mandatory 2 Click Save changes Subscriber data and Device data now contain fields highlighted in yellow that must be completed before entries can be saved See also Section 13 11 Additional data page 83 970 130f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional Administration en 95 13 21 Co operation partner list The co operation partner list contains all co operation partners organisations that are connected to the service provider s LMS 7 Co operation partner list Total records 6 Page s 1 Add Organization Contraction Complete name Access right BG color FG color RGB RGB CE _ M Cross East Restricted 0000FF 000000 Cross North CN FullAccess 0000FF 000000 SESSi Cross South RK Leo Full Access FF1100 000000 5 Cross West CWN Full Access FFFFFF 000000 lol Organization Alpha Alp Full Access FFFFFF 000000 Pe Add Page s 1 To obtain further information on a particular co operation partner 1 click the corresponding entry under Organization The following view appears Organization Alpha Ip FFFFFF Organization Logo available No Upload logo Access right Full Access v FG color RGB 000000 Contraction BG color RGB ZIPiCity Street Number Welcome message Welcome to Organization Ain region South lt lt Back Delete
44. 0 Dfrau Hannelore 87630 Rosenheim Jahnstr g Efrau Anna 10120 Berlin Eberhardstr 2 Gfrau Johanna 70174 Stuttgart Asternweg 5b Hfrau Elfriede 70176 Stuttgart Glasbergstr 7 lfrau Ingrid 70180 Stuttgart Seidelbaststr 1 Kfrau Eva 40357 Essen Im Paradies 3 Lfrau Else 8000 M nchen Schoppenhauerstr 11 Mfrau Luise 80653 M nchen Bruckbergstr 50 Bmann Jens 40345 K ln Rheinstr 40 Nfrau Angelika 70180 Stuttgart Holbeinweg nes Cmann Fritz 70173 Stuttgart Haldenweg 5 Ofrau Elisabeth 70176 Stuttgart Gartenstr 45 Dmann J rgen 73635 Rudersberg Rontgenstr 11 Pfrau Irmgard 70180 Stuttgart Heppstr 66a Qfrau Paula 70173 Stuttgart Laura Schradin Vveg 4 Rfrau Ina 70176 Stuttgart Moosburgerstr 1 Sfrau Jutta 70174 Stuttgart Aalenstr 20 The following information is displayed Subscriber No Organisation Name ZIP City Street No Criterion Device No Co operation partner to whom the subscriber has been assigned Subscriber name Postal code Subscriber s city House number This is an important free form field that can be used to group subscriber data according to characteristics e g debtor number The device assigned to the subscriber User Manual Search Reset PDF v Subscriber list v Print Page s ABC lees ABC 123 Pi oie T23 P1 AE ABC 123 lees UAE i P41 Page s 12 nz on OS He w 11 1 13 14 15 16 17 18 19 20 21 22 41
45. 1 2 History You can display the corresponding actions for the device with the history BOSCH HTS62 62 Time 04 04 2008 10 18 24 gt Display 04 04 2008 10 17 43 gt Create 04 04 2008 09 02 18 gt Analysis 04 04 2008 08 45 31 History i o i 03 04 2008 20 09 59 03 04 2008 20 07 51 Change Password 03 04 2008 20 02 57 03 04 2008 16 30 14 03 04 2008 16 30 11 03 04 2008 16 30 09 03 04 2008 16 30 05 03 04 2008 16 30 02 03 04 2008 16 30 00 Subacribar Dain 04 04 2008 10 19 04 Device data changed Device data changed Device data changed Emergency Button Ms Musterfrau Gabriele Ms Musterfrau Gabriele Ms Musterfrau Gabriele Ms Musterfrau Gabriele Ms Musterfrau Gabriele Ms Musterfrau Gabriele Emergency Button Emergency Button Act monitor offfboundary a on Emergency Button Emergency Button Ms Musterfrau Gabriele Device data changed Device data changed Device data changed Device data changed Device data changed Device data changed Total records 22 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 Page s 1 lt lt Back Difficulty to breath Ambulance alerted Unknown Testcall Ok Social call Help is needed 1 You can sort the contents of individual columns in ascending or descending order by clicking the table header 2 Click Back to return to the device core data Bosch Security Systems User Manual 970
46. 10 2008 Lithium lt lt Back 970 130f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional 4 10 Device history To view the device history Ke 14613 HTS3100 2000 ao Total records 23 Bg gt click the Device history button in the document bar Buttons in the document bar en 25 Page s 1 Bosch Security Systems 04 04 2008 09 14 06 Device data changed 000 04 04 2008 09 05 05 Etat ratelat naia Tice na bir Mustermann Peter 2000 04 04 2008 09 04 04 PAA erence nether ee bir Mustermann Peter 2000 Subscriber unconscious Contact person alerted 04 04 2008 09 03 51 Serice call Mir Mustermann Peter 2000 Unknown Remote programming 04 04 2008 09 03 44 PA erence eee Tice a bir Mustermann Peter 2000 Difficulty to breath Family doctor alerted 04 04 2008 09 03 27 SEE asa bir Mustermann Peter 2000 Intrusion Police department alerted 04 04 2008 09 02 01 ERE Easily bir Mustermann Peter 2000 Combustions Specialist doctor alerted The device history consists of a table with the following information Date and time device and subscriber name You can sort the contents of the individual columns in ascending or descending order e g according to date and time by clicking the dark table header Details To view device history details gt click the required date The details then appear in a display field 5S Sr
47. 130f F 01U 173 315 V1 6 2014 10 54 en Device data Social Alarm Management System 7 Professional Details To enter the detailed view of a particular event in the history gt click in the Time column on the date time of day of the event whose details you wish to display BOSCH Details Emergency Button Restore PDF vl Time 04 04 2008 09 02 18 Call details v Subscriber Data Device number 1000 Print gt Display gt Create Append action Ape action pane lt Previous Next gt lt lt Back Administration 04 04 2008 09 02 09 Telegram detection started 01011 Verification 04 04 2008 09 02 14 Protocol type RB2000 4 04 04 2008 09 02 14 Driver type HTS 3100 04 04 2008 09 02 18 Copy of device core data 1000 BOSCH HTS3100 4048738912 92 23 04 04 2008 09 02 18 Copy of subscriber core data 1000 Musterfrau Gabriele Stuttgart Luisenweg 20 70173F 123 04 04 2008 09 02 22 Line speaking 01013 04 04 2008 09 02 52 Accept request 04 04 2008 09 02 52 Operator user2 200 DACH4 04 04 2008 09 02 53 Voice recorder started 04 04 2008 09 02 54 Line listening 01013 04 04 2008 09 02 54 Call Reason Difficulty to breath 04 04 2008 09 02 55 Action taken Ambulance alerted 04 04 2008 09 02 56 Actions summary Difficulty to breath Ambulance alerted 04 04 2008 09 02 56 Terminate event request 04 04 2008 09 02 56 Adjust timer 04 04 2008 09 02 57 Voice recorder stopped ims5 VoiceRecording 2008 4 4 9_2_ 51_64300900 DEDA 434D A480 776A8 1C4
48. 30f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional Administration en 77 The following rights are associated with the pre defined Operator role Alarm Client fee Alarm Client Description subscriber core lw Iw Administration E Subscriber additional data r lw Import export template E Subscriber note r lw Verification lw Subscriber key lw Iw Link phone workstation E Assignment Iw Device core F m Programming data F m Call management i Analysis Iw Simulation wj History lw Escalation jw Append action E Exit alarm client r Listen to voice recording m Event monitor r keysafe Iw wj _ Previous MENI _ lt lt Back o Dete __ Savechanges 13 5 2 13 6 13 6 1 Call balancing Call balancing after seconds Bosch Security Systems Creating a new role To create a new rights group 1 click the corresponding checkboxes and 2 enter the designation of the rights group in the Name text field In addition you can enter a description for the rights group e g for Organisation A only 3 Click Create role The rights group is now created in the LMS 7 Professional and can be assigned to users Call filtering balancing Call balancing This feature is designed to balance calls between workstations having active calls to others without active calls in order to ensure an optimum response time This feature is handling
49. 34 q e lt lt wa E AA j TON x Kunde 7544 35 Organisatic Herr Mustermann Notruftas Musterstadt 12345 i 9 127569 RAA AAF A ew Social Alarm Management System 7 Professional CRS LMS 7 PRF 970 130f F 01U 173 315 V1 6 2014 10 BOSCH en User Manual Social Alarm Management System 7 Professional Table of Contents 1 1 1 2 2 1 2 2 2 3 2 4 3 1 3 2 3 3 3 4 3 5 3 6 3 7 3 8 3 9 3 10 3 11 4 1 4 2 4 3 4 4 4 5 4 6 4 7 4 8 4 9 4 10 5 1 5 2 9 3 5 4 5 5 5 6 5 5 8 Sits LMS 7 Professional The concept Concept description Co operation partner feature System description Call procedure Windows buttons The most common call triggers Logging in to the alarm system User interface Emergency call template Information field Note field Document bar Display field Status bar Additional applications Call handling Device functions Dial pad Alarm list Buttons in the document bar Reason actions Alarm summary Organisation Call history Additional data Subscriber notes Map Key management Device data Device history Call handling Keyboard operation Call indication Accepting an alarm Forwarding to all alarm handling workstations Forwarding to a particular operator Parking a call Handling calls in parallel Terminating a call Full duplex voice half duplex voice Bosch Security Systems User Manual Table
50. 37 03 04 2008 18 42 59 03 04 2008 15 56 14 03 04 2008 15 17 49 All events You can display all events recorded to date in an unfiltered manner using History gt All events History 04 04 2008 09 17 52 04 04 2008 09 16 31 04 04 2008 09 14 06 04 04 2008 09 09 44 04 04 2008 09 05 05 04 04 2008 09 04 04 04 04 2008 09 03 51 04 04 2008 09 03 44 04 04 2008 09 03 27 04 04 2008 09 02 22 04 04 2008 09 02 21 04 04 2008 09 02 18 04 04 2008 09 02 07 04 04 2008 09 02 01 04 04 2008 09 01 44 04 04 2008 09 01 36 04 04 2008 08 59 13 04 04 2008 08 58 45 04 04 2008 08 57 48 04 04 2008 08 57 42 04 04 2008 08 57 35 04 04 2008 08 56 53 04 04 2008 08 56 48 04 04 2008 08 45 31 04 04 2008 08 43 47 W Subscriber Name O information l Device organization W Subscriber organization v Organisation A v Search Reset v a PDF v Daily statistic alarm v Print Total records 354 Mr Mann Hans Mr Mann Hans Mr Mustermann Peter Mr Mustermann Peter Mr Mustermann Peter Mr Mustermann Peter Mr Mann Hans Ms Musterfrau Gabriele Mr Dr XMann Helmut Mr Mustermann Peter Act monitor offfboundary a on Emergency Button Operator login Operator logout Operator logout Operator logout Operator in admin client login Operator in admin client logout Operator logout Operator in admin client login Operator in admin client logout Ms Musterfrau Gabriele Operator in
51. 48 05 08 02 2008 09 48 11 08 02 2008 09 48 15 08 02 2008 11 00 19 08 02 2008 11 00 22 08 02 2008 11 00 26 Verification Change Password Logout Start key management Key checked in Key checked out Key checked in Key checked out Start key management Start key management Key checked in Key checked out Quit key management Start key management Key checked in Key checked out W Subscriber Name Minformation fl Device organization W Subscriber organization v Organisation Leonberg v Total records 24 Mr Amman Ferdinand Mr Amman Ferdinand Mr Amman Ferdinand Mr Amman Ferdinand Mr Amman Ferdinand Jfrau Lydia Ms Ofrau Elisabeth Ms Ofrau Elisabeth Ms Ofrau Elisabeth Ms Ofrau Elisabeth Mr Bmann Jens Mr Bmann Jens Mr Bmann Jens Reminder events Search Reset PDF i Call summary Print Page s 1 You can display all events that were triggered through the reminder function using History gt Reminder events This could be a reminder of a subscriber s birthday for example Subscriber Data Device data Contacts History Current call events Alarm events Key events 30 01 2008 14 11 11 Reminder events 30 01 2008 14 11 11 Warning events 30 01 2008 13 58 46 REP p 30 01 2008 13 54 45 Administration events 30 01 2008 09 29 53 System events All events 30 01 2008 09 19 51 Administration Verification Change Password Logout Aw
52. 483E E8DC 4777 977E C4DC52139382 wav lt Previous Next gt lt lt Back You can display the device number and or the subscriber name depending on the type of event For additional information on a device or subscriber gt click the device number or the subscriber name This will take you to Device or Subscriber administration Actions You can append actions gt Enter text in the Append action text field and confirm by clicking Append action Actions that have been appended cannot be modified or removed from the history Previous Next gt To display the details of the previous or the next event click Previous or Next respectively Back gt Toreturn to the main history categories click Back Restore All history entries have a restore button to restore the event in alarm client always without Speak Listen 970 130f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional History en 67 1 N 1 Current call events You can display the current day s alarm related events using History gt Current call events In case of incoming and outbound calls and if the number of this call is known this number is stored instead of the device number BOSCH Demma a d e n fd Accept request ____Reset___ PDF W Subscriber Name W Device organization W Subscriber organization Daily statistic alarm gt Subscriber Data Device data
53. 6 4 16 5 16 6 Bosch Security Systems Database error Meaning Access to the SQL database cannot be established Call handling emergency calls phone calls is not possible Possible causes SQL server is not running Current charge on the SQL server is too high Solutions Check the availability of the SQL server service Restart the service Perform and handle a test alarm If this is unsuccessful restart the CTl server application f this is unsuccessful inform Bosch ST and close CTI server When the CTI server is closed no more call will be received Therefore the user must check that another call centre can receive and handle these calls PBX middleware link error or PBX middleware CAP link error Meaning Connection between the CTI server and PBX middleware or between PBX middleware and CAP software is not available These error messages only appear in case of an activated CTI option In this case the following functionalities are not available anymore reaction to a receiver that has dropped down recognition that a connection to an external extension is lost suppression of busy tones therefore leading to a busy tone contagion Solutions Connection between the CTI server and PBX middleware or between PBX middleware and CAP software has to be restarted Restart PBX middleware Perform and handle a test alarm If this is unsuccessful inform Bosch ST P
54. 70 71 12 12 13 13 74 195 76 76 76 77 TT TT 18 19 19 80 81 81 82 83 84 85 86 8 88 89 89 90 90 90 91 92 92 92 93 94 95 96 970 130f F 01U 173 315 V1 6 2014 10 6 en Table of Contents Social Alarm Management System 7 Professional 1321 2 Co operation partner management 13 22 Subscriber status 13 23 Device template 13 24 Import export template 13 25 Deleting history 14 Verification 14 1 Subscriber data 14 2 Additional data 14 3 Device data 14 4 Subscriber data list 14 5 Additional data list 14 6 Device data list 15 Password and logout 15 1 Changing a password 15 2 Logout 16 Error messages 16 1 No data received 16 2 PTU failure 16 3 Line failure 16 4 Database error 16 5 PBX middleware link error or PBX middleware CAP link error 16 6 PBX out of service 16 7 No server 16 8 SIP registration 16 9 Lost IP call connection 16 10 Exclamation mark in alarm list 17 Technical Recommendations Index 96 97 98 99 99 100 101 102 103 104 104 104 105 105 105 106 106 106 106 107 107 107 108 108 108 108 109 110 970 130f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional LMS 7 Professional The concept en 7 1 1 Bosch Security Systems LMS 7 Professional The concept The Social Alarm Management System 7 Professional LMS 7 Professional from Bosch provides an innovative
55. Alarm administration If a box is ticked the header is visible in Data administration If a box is ticked the header is visible in Alarm administration If a box is ticked the header is displayed in Reports An option to assign an individual colour to the header name A hexadecimal value must be entered preceded by a hash character The colour is displayed in the bar under the hexadecimal value If a box is ticked the field is highlighted in yellow and must be completed by the data administrator If a box is ticked a Link button appears to the right of the field in Subscriber administration It assists in assigning pre defined values to a single line multi lines or a structured data field List box for selecting created link texts or drop down lists This is only displayed if the field type Single line Multi line or Drop down list was selected Bosch Security Systems User Manual 970 130f F 01U 173 315 V1 6 2014 10 84 en Administration Social Alarm Management System 7 Professional 13 11 1 New header To create a new header 1 click New header A new line appears 2 Enter a Header name 3 Select a field type for the header CAUTION The field type cannot be changed later Single line Field for one line of text Multi line Field for multiple lines of text Phone field Field in which only telephone numbers can be entered These are displayed as a link and can be activated by a mouse click to se
56. BOSCH 2 O O ees a __ seas PDF Contact list v Subscriber Data Print Administration Contacts Total records 8 Page s 1 cnn AT Category Phone Phone2 Zipiity streetno J Contacti Red Cross vveilDerStadt 0329111111 098898 2300 La Chaux E de Fonds Contact2 Red Cross Leonberg 0327213611 2000 Neuchatel Ta Page s 1 Making outgoing phone calls gt To make an outgoing phone call click on the highlighted phone number A corresponding event is then generated in the alarm client in the upper field of the alarm list The event will be a call to support services See Section 5 3 Accepting an alarm Page 27 NOTICE To make outgoing phone calls the user must be logged into the alarm client Printing You can create a PDF or XLS file of the contact data or print it gt Select an appropriate printing template and printer from the list boxes and click Print See Section 8 3 Paging sorting printing Page 40 11 1 Creating a new contact Click on Add Select a pre defined category or create a new one Fill in the mandatory field Name and if you wish the other details of the address Click on Create EE Other information Create Making outgoing phone calls gt To make an outgoing phone call click on the Dial button behind the phone number A corresponding event is then generated in the alarm client in the upper field of the alarm list The event will be an outgoing call See Section 5 3 Accepting a
57. BX out of service Meaning PBX is out of service or the link between CAP software and PBX is not available Call handling with system phones emergency calls outgoing and incoming calls is not possible This error message only appears in case of an activated CTI option Solutions Usean alarm handling station with a headset If necessary the configuration of the alarm handling workstations has to be changed from system phone to headset After restart of the CTI server software the alarm client software has to be restarted Perform and handle a test alarm f this is unsuccessful inform Bosch ST and close CTI server When the CTI server is closed no more call will be received Therefore the user must check that another call centre can receive and handle these calls User Manual 970 130f F 01U 173 315 V1 6 2014 10 108 en Error messages 16 7 16 8 16 9 16 10 16 11 16 12 16 13 970 130f F 01U 173 315 Social Alarm Management System 7 Professional No server When the CTI server is disconnected or is restarted then the message No server appears on the status bar In this case the CTI server has to be restarted You will then get the normal status bar message Connected with server back SIP registration When the SIP registration information which is only visible in case of an IP Carephone support appears in red then the user is not registered in the SIP server anymore The user
58. E6BB wav 04 04 2008 09 03 05 Voice communiction ended 01013 lt Previous Next gt lt lt Back Subscriber Name Musterfrau Gabriele Actions You can append actions after a call has been terminated gt Enter text in the Append action text field and confirm the entry by clicking Append action NOTICE Actions that have been appended cannot be modified or removed from the history Previous Next gt To display the details of the previous or the next event click Previous or Next respectively Back To return to the history gt click Back 970 130f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional Device data en 55 10 1 3 Programming Here you can display programming data e g for a Bosch Carephone 62 61 You can modify device parameters at this point Refer to the user or programming manual of the particular device for the relevant parameters Remote programming can be performed during alarm handling see Section 6 Device functions page 31 Back Return to the device core data by clicking Back Copying data You can select a pre defined programming data record and adopt this record for the current device 1 Select a programming data record from the list box 2 Click Copy data The data is now assigned to the device and can be customised if necessary You can create a programming data record in Administration see Section Add
59. Organization Tick the box of the organisation that the user will be able to see gt Click Create user The user is now created in the LMS 7 Professional system Role list You can display all rights groups created in the system using Administration gt Role list Total records 5 Page s 1 re Created from Script Created as part of Test DB Created from Script Created from Script Created from Script System Administrator Subscriber Local unit Subscriber Information Alarm Client Admin Client Bosch Security Systems Page s 1 User Manual 970 130f F 01U 173 315 V1 6 2014 10 74 en Administration Social Alarm Management System 7 Professional 13 4 1 What is a role The term role refers to variably assigned rights that are created under a group name The LMS 7 Professional is delivered with three pre defined roles System administrator All rights except alarm handling Data administrator Data administrator rights Rights groups can be modified by the system administrator Alternatively other rights can be added to new rights groups The following table shows which functions with allow or write authorities are activated Allow also includes write authority Subscriber core data Subscriber data can be viewed Subscriber data Subscriber data can be viewed modified cannot be created or modified or created Does not include the sub categories Does not include the sub categories Additional data Subscriber note
60. Professional The programming data can be divided into the following sub areas Depending on the Carephone you are using the set of parameters is different Hereafter are examples for a Bosch Carephone 62 Call targets Extended Function assignment General IP GSM module Professional RF detector 1 Select the appropriate parameters from the checkboxes and list boxes or complete the text fields NOTICE See the programming documents for each device for explanations 2 Finally click Save changes Call targets BOSCH HTS 62 A0 09 1250 Remote programming Last remote programming Last remote request request lt lt Back Save changes 44 10 2013 15 48 34 14 10 2013 15 47 44 J Subscriber Data Copy data Joo M z Read file gt Display Write file gt Create Destination number 1 212161129034 Protocol PT EE Monitoring centre RBIP protocol 7 Destination number 3 Protocol Media PSTN Destination number 4 Protocol Media PSTN Media PSTN o Ol gt Enter the call number s and select Receiver or Phone as the target gt This allows you to enter general programming data 970 130f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional w re T Q I Subscriber Data Device data gt Display gt Create gt Analysis Contacts History Administration Verifica
61. Systems Social Alarm Management System 7 Professional Subscriber data en 47 Details To enter the detailed view of a particular event in the history gt click in the Time column on the date time of day of the alarm whose details you wish to display BOSCH Details Emergency Button Restore PDF v Time 04 04 2008 09 16 31 Call details v Device number 4000 Print Subscriber Name Mann Hans gt Create Contacts Contacts lt Previous Next gt lt lt Back Savane Time Type 04 04 2008 09 16 22 Telegram detection started 0101 1 04 04 2008 09 16 27 Protocol type RB20008 04 04 2008 09 16 31 Copy of device core data 4000 BOSCH HTS 300A 04 04 2008 09 16 31 Copy of subscriber core data 4000 AMann Hans Stuttgart Hauptstra e 33 a 7000 M821 XYZ 04 04 2008 09 16 35 Line speaking 01013 04 04 2008 09 16 37 Accept request 04 04 2008 09 16 37 Operator user2 200 DACH4 04 04 2008 09 16 38 Voice recorder started 04 04 2008 09 16 39 Line listening 01013 04 04 2008 09 17 24 Call Reason Dizziness 04 04 2008 09 17 25 Action taken Specialist doctor alerted 04 04 2008 09 17 26 Actions summary Dizziness Specialist doctor alerted 04 04 2008 09 17 26 Terminate event request 04 04 2008 09 17 27 Voice communiction ended 01013 04 04 2008 09 17 27 Voice recorder stopped ms5 VoiceRecording 2008 4 4 9_16_36_22D4DB1B 97E2 40D6 B69C 6CD8DCCDD200 wav lt Previous Next gt lt lt Back Subscriber Data gt Display
62. To delete a rights group 1 click Delete A confirmation window is displayed 2 Confirm by clicking OK The rights group is now removed from the system NOTICE The rights group can only be deleted if no users are assigned to the role 13 5 New role You can create new rights groups in the system using Administration gt New role New role i O subscriber core i F Administration E Subscriber additional data Hl C Import export template E Subscriber note Hl Ti Verification E Subscriber key Hl E Link phone workstation Li Assignment Hl Device core i B Programming data Ti Hl Call management E Analysis Hl Simulation F History Hl Escalation E Append action E Exit alarm client E Listen to voice recording i Event monitor E Keysate Hl F Create role 13 5 1 Pre defined rights at time of delivery The following rights are associated with the pre defined System administrator role System Administrator Subscriber core m m Administration m Subscriber additional data m m Import export template m Subscriber note m m Verification m Subscriber key m m Link phone workstation m Assignment m Device core m m Programming data m m Call management m Analysis m Simulation m History m Escalation m Append action m Exit alarm client m Listen to voice recording m Event monitor m keysafe m m lt Previous Next gt lt lt Back Delete Save changes 970 1
63. W Warning events 69 Weak signal SMS modem 108 Welcome text 8 13 19 Bosch Security Systems User Manual Index en 111 970 130f F 01U 173 315 V1 6 2014 10 Bosch Security Systems Robert Bosch Ring 5 85630 Grasbrunn Germany www boschsecurity com Bosch Security Systems 2014
64. ace a tick in Note marked Logging in and out A subscriber is logged out if the Logout interval checkbox is active gt Place a tick in Logout interval You can enter the date of absence in the date fields NOTICE No logout is created for Carephones See the explanation of the away reminder function Section 4 6 Subscriber notes page 21 Saving gt You can save the modified dates by clicking Save changes User Manual 970 130f F 01U 173 315 V1 6 2014 10 46 en Subscriber data Social Alarm Management System 7 Professional Back To return to the subscriber core data gt click Back The note history appears below the text window This contains an archive of every note entry and includes the date timestamp and user name 9 1 4 Location The Location describes the details of the subscriber s place of residence more precisely 6G BOSCH Musterfrau Gabriele 1000 Take Main Street and turn left after the grocery store Subscriber Data gt Display gt Create Device data Contacts Administration lt lt Back Save changes Verification No map to display Change Password Logout 1 Enter a description of the subscriber s place of residence in the text field e g third entrance then first house on the right 2 You can save the modified data by clicking Save changes 3 Click Back to return to the subscriber core data NOTICE The map information displayed here can be selected from the subscriber cor
65. ange Password Logout Remote programming request Forwarding to another number 248 00 00 00 00 00 00 00 00 Kn En Kn Ee B ma lt lt Back Save changes lt lt Back Save changes Last remote programming Last remote request 06 11 2013 13 57 35 06 11 2013 13 56 53 Copy data Read file Write file Call targets Extended Function assignment IP GSM module RF detector DHCP IP module IP Address IP module IP subnet mask IP module Gateway IP module Automatic test call interval hours IP GSM module Phone number of GSM module without country code SIM card PIN Code GSM module APN Code GSM module Auto provider selection GSM module ee EE v lt lt Back Save changes gt You can select or enter the settings specific to the IP Module and the GSM Module 970 130f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional Professional BOSCH HTS62 62 Subscriber Data gt Display Contacts Language selection History Hear speech impaired Administration Verification Silent alarm Change Password Logout Remote programming Last remote programming Last remote request request Device data en 59 lt lt Back Save changes E aE Copy data Read file Write file RF de
66. ange Password viviviiviviyv 970 130f F 01U 173 315 Social Alarm Management System 7 Professional Verification Verification allows the LMS 7 Professional users with verification rights to check newly created and modified subscriber and device data records for individual organisations This means that modifications to subscriber or device data are only finally added to the database after confirmation by the users with verification rights for this organisation Co operation partners can be created using the Verification or Without verification option If a data record for a co operation partner allowing Verification is modified a message is always sent to users with verification rights for this organisation The users with verification rights for this organisation can confirm or reject the modified data record You can restrict the modification right for individual organisations using Administration gt Co operation partner see Section 13 21 Co operation partner list page 95 Subscriber data Additional data Device data Subscriber data list Additional data list Device data list i 4 i i 4 gt D gt 4 Verification is divided into the following sub categories Subscriber data see Section 14 1 Subscriber data page 101 Additional data see Section 14 2 Additional data page 102 Device data see Section 14 3 Device data page 103 Subscriber data list see Section 14 4 Subscriber data list page 104 Addit
67. anged The following symbols will help you recognise the status of an alarm Incoming alarm 762 Service call Mir Mustermann OrgE There is no symbol in front of the alarm Alarm being handled 270 Semice cal Mr Mustermann Clrge lf an operator accepts an alarm by double clicking it a tick appears in the operator s alarm handling workstation The active call is highlighted in light blue The alarm appears in grey in all other alarm handling workstations for 2 seconds before it is deleted from the alarm list Alarm forwarded to all alarm handling workstations 76 Bieiogs Vr Or Mann Orge If the alarm was forwarded to all alarm handling workstations an arrow appears next to the alarm The counter resets to O when an alarm is forwarded The alarm is highlighted in yellow during data communication for remote programming or remote query Simulated alarms appear in italics Alarm forwarded to a particular operator A Mr Mustermanr OrgE If the alarm was forwarded an arrow with a tick appears next to the alarm The same symbol appears if the call was parked Bosch Security Systems User Manual 970 130f F 01U 173 315 V1 6 2014 10 18 4 4 1 4 2 en Buttons in the document bar Social Alarm Management System 7 Professional O RA IGAL Buttons in the document bar Reason actions An alarm can only be closed completely once a reason and at least one action have been entered otherwise th
68. assword 4 Click Login The password is displayed in hidden format The data administration interface and the welcome page are displayed Welcome to the Social Alarm Management System 7 6 BOSCH g y Pending verification items No of entries Deviceanalysis Total No Subscriber data 1 No of devices with status New problem 8 Schacter ties Saregama Devices with missing test call arite Device data 2 Missing since p Displa Missing since 04 11 2006 4500 Reset erification feedback gt Create Subscriber data list 1 Subscribers with missing oat test call Subscriber No Additional data list 2 Last test call No test call received 16 Reset Administration Verification Change Password You will continue to see the welcome page as you navigate through the different menus of the data administration interface It contains information useful for the user The appearance of the items depends on their availability on the user s rights and on the organisation Device analysis Number of device analyses with the status new problem with a link to the related page Today s birthday list List of birthdays of the day and links to the corresponding subscriber data Devices with missing test call List of missing test calls and links to the assigned device It is possible to remove devices from this list by clicking once on the button Reset beside on the device number In addition the next expected test call ti
69. aststr 12 Accepted OK Administration Subscriber data Additional data Device data Subscriber data list Additional data list Vviviviviviy Device data list Change Password Additional data list This displays all modified additional subscriber data for restricted organisations together with its status You can see at a glance which data has been confirmed and which has been rejected or not yet verified 6 BOSCH Additional data list Total records 1 1000 Organisation A Musterfrau Gabriele 70173 Stuttgart Luisenweg Changed 1 Administration Subscriber data Additional data Device data Subscriber data list Additional data list Vviviviviviyv Device data list Change Password Device data list This displays all modified device data for restricted organisations together with its status You can see at a glance which device data has been confirmed and which has been rejected or not yet verified B BOSCH Device data list Total records 1 1 CN CR CT CS sws 1000 Organisation A BOSCH HTS3100 92 23 40487389123 Changed Subscriber Data 1 Administration Subscriber data Additional data Device data Subscriber data list Additional data list Vviviviviviy Device data list Change Password User Manual Bosch Security Systems Social Alarm Management System 7 Professional Password and logout en 105 15 Password and logout 15 1 Changing a password You have an option to change your passwo
70. ata 13 20 83 Administration 71 Administration events 69 Administration workstation 9 Alarm events 67 Alarm handling 9 Alarm handling workstations 9 Alarm list 16 Alarm printing 14 31 Alarm summary 18 Alarm system 11 All events 70 Analysis 62 74 Assigning a contact 64 Assigning a subscriber as contact 64 Assignment 43 74 Away reminder 21 C Call balancing 77 Call filtering 78 Call forwarding 80 Call handling 14 26 Call history 13 19 Call trigger 19 34 Carephone 9 Checkboxes 10 Clock 34 Connection failure SMS modem 108 Contact handling 63 Co operation partner 8 Creating a new contact 63 Creating a subscriber 50 Criterion 39 41 CTI server 9 Current call events 67 D Data administration 37 Data administrator 74 Data error 106 Data exchange 8 Data records 37 Database error 107 Deleting a contact already assigned 64 Device core data 52 Device data 13 24 51 Device functions 15 16 31 Device history 13 25 Device template 98 Dial button 10 42 63 Display field 13 Document bar 12 18 Drop down list 85 E Emergency call button 10 Emergency call template 12 970 130f F 01U 173 315 V1 6 2014 10 Social Alarm Management System 7 Professional Error messages 106 Events 88 Exclamation mark 108 F Field type 84 Follow up 22 Forwarding 15 28 Full duplex voice 29 H Half duplex voice 29 Handling of Incoming and Outbound phone calls 30 Header 84 History 46 53 65
71. ate gt ee Rar i Rave ere 1 ZA A Bw errr Derete Verification ECCONE em o mi 2 a a ap Delete Change Password 1b Street number Single line u e m M v MV 1538 Delete 1b ZIP City Single line JE vw v Z 1538 Delete 1b Telephone Phone field 11 4 W vi wd W 153B Delete 1b Mobile telephone Phone field 11 5 W v Vv W 153B Delete v oa z 1b Remarks Single line 11 6 yw v M 1538 Delete v Field designation e g medical indication Select from seven field types Single line field for one line of text Multi line field for multiple lines of text Phone field field in which only telephone numbers can be entered These are displayed as a link in Alarm administration and can be used to dial the appropriate call number Drop down list field in which multiple self defined options are available for selection Structured field data field with pre defined structure e g support services URL and Email field in which you can enter URLs and email addresses the LMS creates the link This determines the order in which the data fields are displayed The order is specified by means of numbers whereby the lowest value is displayed first For header names containing sub headers e g reference person The order is specified by means of numbers whereby the lowest value is displayed first If a box is ticked the header name is highlighted in dark blue If a box is ticked the header is visible in
72. ay overdue 30 01 2008 09 24 52 minder reminder 29 01 2008 15 54 24 28 01 2008 16 59 10 27 01 2008 18 00 53 26 01 2008 18 00 37 25 01 2008 18 00 19 25 01 2008 17 33 25 970 130f F 01U 173 315 V1 6 2014 10 Accept request v W Subscriber Name Mintormation W Device organization W Subscriber organization v Organisation Leonberg v Total records 463 Sid sid Jfrau Lydia Ms Dimler Dzmler Ms Dimler Dzmler Ms Nfrau Angelika Ms Nfrau Angelika Ms Nfrau Angelika Jfrau Lydia Mr Mustermann Peter Ms Nfrau Angelika Ms Ofrau Paula Ms Gfrau Johanna Ms Gfrau Johanna User Manual Search Reset PDF v Call summary l Print Page s 4 11 12 13 14 15 16 17 18 19 Mananta 4 aa ana A 44 AP AP ATF AM AM Bosch Security Systems Social Alarm Management System 7 Professional 12 5 Warning events History en 69 You can display events that were caused by external situations e g an alarm from a device with an unknown device number using History gt Warning events BOSCH Subscriber Data ee EY Organisation Contacts Current call events History Alarm events Warning events Administration events System events All events Administration Vviviiviyviviviviy sd Accept request Reset__ W Subscriber l Device organization W Subscriber organization Name Search v Organisation A Tota
73. changes When only call balancing is active balancing value higher than O and filtering is not set then the scrolling message calls are balanced appears in blue in the status bar Call filtering by events Filter rules can be defined to hide calls or events in the alarm list of a user belonging to a role user group For each role only one filter rule is allowed The following calls or event groups can be hidden Active social alarms including combined alarms Passive automatic social alarms Technical alarms Incoming phone calls Reminder events System events Warning events The hidden calls or events can be made visible after a defined timeout period To activate call filtering click on Administration gt Call filtering balancing Call filtering by events Create rule Save Manual Filtered xi V Active social alarms M Show hidden events after seconds Delete Passive social alarms Technical alarms Incoming phone calls Reminder events System events Warning events Technical Filtered YF Active social alarms M Show hidden events after seconds Delete Passive social alarms MV Technical alarms Incoming phone calls Reminder events l System events Warning events System Administrator be IV Active social alarms M Show hidden events after seconds Delete V Passive social alarms Technical alarms l Incoming phone calls
74. coming call Acall event is created when the call arrives Double click on the event The connection will be established Most buttons are gray to notify that most functions are not useful You can End the call End the event Forward the call to another operator or park the call Forward the call to all operators Handling of test calls Test call handling of PSTN calls Each test call is recorded in the history This behavior applies to calls from a Carephone directly connected to the PSTN connected via a GSM Gateway or via a DSL cable modem Test call handling of calls through the IP Module and the GSM Module The LMS 7 adapts during each test call the fields last test call and next test call and the system records test calls once per day in the history There is however an exception test calls from Carephones without a known device ID or a double device ID in the LMS database are always stored Test call supervision A test call supervision interval has to be defined in the device administration for each Carephone The selected value should correspond to the shortest test call interval in the Carephone telephone network or internet By defining a longer test call supervision interval it is possible to reduce the sensitivity of the test call supervision The test call supervision is done by the scheduler of the LMS and the attached task called Test call supervision At the defined start time
75. conscious Contact person alerted 04 04 2008 09 03 31 Serice call Mr Mustermann Peter 2000 Unknown Remote programming 04 04 2008 09 03 44 eaa aaan spate ate ped bir Mustermann Peter 2000 Difficulty to breath Family doctor alerted 04 04 2008 09 03 27 EE Eater bir Mustermann Peter 2000 Intrusion Police department alerted 04 04 2008 09 02 01 Lena rt bir Mustermann Peter 000 Combustions Specialist doctor alerted 04 04 2008 08 39 29 Eat rater ere anan cee ae ee bir Mustermann Peter 2000 To display details on a particular event gt click the required date The alarm details will then be shown in the display field You can append actions if necessary by entering the text in the text field gt click Append action Bosch Security Systems User Manual 970 130f F 01U 173 315 V1 6 2014 10 20 4 5 en Buttons in the d ocument bar Social Alarm Management System 7 Professional 04 04 2008 09 02 12 CLI 119 04 04 2008 09 02 12 Telegram detection started 01031 04 04 2008 09 02 17 Protocol type RB2000 8 04 04 2008 09 02 21 Copy of device core data 4000 BOSCH HTS 3004 04 04 2008 09 02 21 Copy of subscriber core data 4000 AMann Hans Stuttgart Hauptstra e 33 a 7000 M821 XYZ 04 04 2008 09 02 58 Accept request 04 04 2008 09 02 58 Operator user 200 DACH4 04 04 2008 09 02 59 Voice recorder started 04 04 2008 09 03 00 Line listening Off OEE S 04 04 2008 09 03 02 Call Reason Subscriber has fallen 04 04 2008 09
76. e call is parked gt Select the Reasons Actions button in the document bar A number of reasons and actions are listed 4 2d eieli el eli eliel eliele e Social call Social calls No action necessary Subscriber has fallen Helpis needed Difficulty to breath Ambulance alerted Dizziness Family doctor alerted Combustions Specialist doctor alerted Subscriber unconscious Contact person alerted General phone call Neighbor alerted Intrusion l Police department alerted Fire Fire department alerted Unknown Testcall error has occured l Testcall Ok Birthday greetings Remote programming You can enter your own actions in the text window below Actions Select the appropriate reason and one or more actions by clicking the text Use the text window to enter an action that does not appear in the list 1 You can enter your own action text in the text window 2 Click the symbol in front of the text window to confirm the entry You can cancel a selected action by clicking the highlighted action text or the tick in the checkbox In case of text created hit the save button Alarm summary You can choose to make the Alarm summary visible by configuration in the administration menu and set its place in the alarm summary box left right or centre Additional data can be added and the appearance depends on its configuration under Additional data What is modified in the men
77. e data 9 1 5 History You can display the actions associated with each subscriber by means of History 6 BOSCH Mustermann Peter 2000 Total records 27 Page s 12 lt lt Back ES CS 0 faens x 04 04 2008 10 10 36 Subscriber data changed Mr Mustermann Peter gt Display 04 04 2008 10 10 11 Subscriber data changed Mr Mustermann Peter gt Create 04 04 2008 10 07 16 Subscriber data changed Mr Mustermann Peter Device data 04 04 2008 09 28 01 PAA a EA A Mr Mustermann Peter 2000 Dizziness Specialist doctor alerted Contacts 04 04 2008 09 05 05 ALA LETE ae LA Mr Mustermann Peter 2000 Dizziness Family doctor alerted 04 04 2008 09 04 04 PAAA LLN lem lg Mr Mustermann Peter 2000 Subscriber unconscious Contact person alerted PEPESE 04 04 2008 09 03 51 Serice call Mr Mustermann Peter 2000 Unknown Remote programming 04 04 2008 09 03 44 PAA LLN a E a le Mr Mustermann Peter 2000 Difficulty to breath Family doctor alerted Steal dat 04 04 2008 09 03 27 EAEE Mr Mustermann Peter 2000 Intrusion Police department alerted Change Password 04 04 2008 09 02 01 GECE Mr Mustermann Peter 2000 Combustions Specialist doctor alerted 04 04 2008 08 39 29 PMA La E a Mr Mustermann Peter 2000 1 You can sort the contents of individual columns in ascending or descending order by clicking the table header 2 Click Back to return to the subscriber core data 970 130f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security
78. e information Key given to is also stored in the event history Checking out a key gt Inthe text field enter the name of the person to whom you wish to give the key and then click the Check out button Bosch Security Systems User Manual 970 130f F 01U 173 315 V1 6 2014 10 24 en Buttons in the document bar Social Alarm Management System 7 Professional 4 9 Device data Sa To view device data 1 click the Device data button in the document bar AEE ap HTS62 62 D N Device number CLID Note HTS62 Manufacturer Programming RF detector Battery type Battery change Serial number Device number cu Manufacturer Battery change Battery type Serialnumber awisw Version HTS 62 40 09 GSM module Analogue line to DSL cable modem D Device OK Call trigger a no COCE moe Assigned device Subscriber number Subscriber name No assignment found Last modified by User3 Install1 on 24 10 2013 09 39 55 You can view all the information for a device here and add notes To do this gt click the Note button and enter the text in the text field Click Save changes All the notes are displayed in the lower list according to date RF detector gt Click RF detector to view all connected peripheral devices HTS3100 3000 lt lt Back RF detector Ca ce oc Co Co 1 3651234567 radio button Bosch 09 02 2010 Lithium 2 3657654321 radio button Bosch 03
79. ed Shift F12 Close alarm 970 130f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional Call handling en 27 5 2 5 3 Bosch Security Systems Call indication When an alarm arrives there are two types of call indications gt Optical the alarm client window pops up or the window icon in the toolbar blinks gt Acoustical a configured audio file wav is played each time except when an active call with speak listen is being handled or when a phone call incoming or outbound is active The sound is stopped when no more calls are in the upper section of the alarm list In the event of a loss of connection to the CTI Server by the alarm client an audio file is played Accepting an alarm When a call is received the call trigger the subscriber name and the organisation appear in the alarm list The time elapsed in seconds since the alarm occurred is displayed on the left D Mr AMann Han OrgC E CRRR IER Mr AMann Har OrgC Mr AMann Har Calls with a speak listening connection are displayed in the upper field of the alarm list Also a MobSec call with a missing voice connection will appear in the upper list because it needs to be processed with special attention It is displayed when alarm data from a Doro Secure Phone is received but no voice connection could be established within a defined period of time This is also valid for supported SMS protocol
80. ee Section 14 6 Device data list page 104 Change password and Logout See Section 15 1 Changing a password Page 105 See Section 15 2 Logout Page 105 8 1 View The data administration view depends on the individual s rights The LMS 7 Professional is supplied with three pre defined rights roles System administrator all rights except alarm handling Data administrator data administrator rights Operator alarm handling NOTICE The system administrator can set up additional roles see Section 13 Administration Page 71 Where rights do not exist certain buttons are greyed out and have no function 8 2 Search filter The data administration menu items point to lists of data e g subscriber lists or device lists como rT CES meee CC ae ee upper section contains Saha for search criteria This skal you with an option for filtering a search for particular subscribers devices or locations 1 Enter the filter criterion in the text field or select a criterion from the list box Entering filter criteria in both fields Connect searches a subscriber connected within a certain time frame Entering a filter criterion in the first field Connect searches a subscriber connected at a certain date Entering a filter criterion only in the second field is not allowed 2 Click Search or press Enter Only the records that meet the criterion are displayed 3 To reset the filter click the Reset button
81. ele 1000 Difficulty to breath Ambulance alerted 04 04 2008 09 02 07 PAAA a ELA mls Mr Dr XMann Helmut 3000 Social call Social call No action necessary 04 04 2008 09 02 01 gency Mr Mustermann Peter 2000 Combustions Specialist doctor alerted 04 04 2008 08 45 31 Ms Musterfrau Gabriele 1000 Unknown Testcall Ok The technical alarm events contained in the alarm events can be separated into a specific sub category Contact your local support to obtain this configuration Subscriber Data Current call events Alarm events Technical alarm events Key events Reminder events Warning events Administration events System events Vviviviviviviviviyv All events Bosch Security Systems User Manual 970 130f F 01U 173 315 V1 6 2014 10 68 1 N en History a Key events Social Alarm Management System 7 Professional You can display all key related events such as checking out and checking in of keys using History gt Key events Accept request v BoscH OSZ SE a a ey Vviviviviviviviy a N A BOSCH Vviviviviviviviyv Subscriber Data Device data Contacts History Current call events Alarm events Key events 28 01 2008 11 32 39 Reminder events 28 01 2008 11 32 47 Warning events 28 01 2008 11 32 56 ere F 28 01 2008 11 33 50 Administration events 28 01 2008 11 34 00 Sysiem events 28 01 2008 15 56 36 All events 08 02 2008 09 48 01 Administration 08 02 2008 09
82. ely E The repeated emergency call is no longer sent Full duplex voice half duplex voice You can speak to the subscriber in half duplex mode or speak and listen to him at the same time depending on the features in the Carephone Half duplex voice The button with the two arrows indicates whether the half duplex mode is activated S9 gt Click the Speak button for the subscriber to hear you Release the Speak button to listen to the subscriber Ong The Speak button is greyed out in full duplex voice Full duplex voice The button with the arrow indicates whether full duplex voice mode is active ii User Manual 970 130f F 01U 173 315 V1 6 2014 10 Bosch Security Systems 30 en Call handling Social Alarm Management System 7 Professional 5 10 5 11 5 12 You can simultaneously speak and listen to the subscriber For Carephones that support full duplex voice you can choose to switch to half duplex voice In the half duplex mode 20 seconds before timeout the speak listen icon becomes red In full duplex mode 20 seconds before timeout the half duplex full duplex button becomes red Handling of Incoming and Outbound phone calls Outbound call gt Use phone number in top of subscriber sheet or use phone numbers in summary or in additional data You can also dial a number using the dial pad Acall event is created Double click on the event The connection will be established In
83. er gender Vv Alignment Left x Additional data Show additional data v Prescription Left v Insulin Left v Medication re x Contract Left v Insurance Left al The following items can be configured Absence If the box is ticked and the Away reminder is ticked in the Note page this info is displayed Subscriber history If the box is ticked the last history events related to the subscriber is displayed In the text box the number of the last events must be entered Subscriber status If the box is ticked the assigned subscriber status is displayed Subscriber modification If the box is ticked the data and time of the last modification of subscriber data is displayed Subscriber gender If the box is ticked the gender of the subscriber is displayed Additional data If the box is ticked selected additional data is displayed The data to be displayed in this administration page and in the alarm summary has to be defined in the administration page additional data by ticking the box in the column summary For all items the alignment can be defined left centre or right According to the selected value the information is displayed in the left middle or right column of the alarm summary Bosch Security Systems User Manual 970 130f F 01U 173 315 V1 6 2014 10 88 en Administration Social Alarm Management System 7 Professional 13 13 Events All events defined in the LMS 7 Professional system are displayed here Events are incoming a
84. ering new text in the text window and subsequently clicking Save changes Logout interval Away reminder Click the Away reminder checkbox to indicate and generate a reminder in the system that the subscriber has signed out You have an option to enter manually the time period in the adjacent date fields You can select duration in the drop down list the time period will be automatically updated Press the Save button User Manual 970 130f F 01U 173 315 V1 6 2014 10 22 4 7 EEP Musterfrau Gabriele 1000 Take Main Street and turn left after the grocery store en Buttons in the document bar Social Alarm Management System 7 Professional The time period is visible in the lower part alarm list as Away overdue It can be ticked and you will get access to the subscriber data The away reminder can be removed when the subscriber is back Otherwise the alarm is active and an action has to be taken e g call the subscriber The away reminder appears as a stand alone event Follow up You can select duration in the drop down list the time period will be automatically updated You have an option to enter manually the time period in the adjacent date and time fields You can save your choice with Start follow up It then appears in pending follow up The follow up and its reminder appear as the same event that is reactivated It allows the user to clear his alarm list without forgetting to perform an action Example A
85. es to leave the house and provide notification of this Login The subscriber has returned home and wishes to provide notification of this Activity monitor The subscriber has not activated the daily button despite having been requested to do so by the Carephone 970 130f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional System description en 11 2 4 Logging in to the alarm system The symbol for alarm handling appears on your alarm handling workstation screen To start the application gt double click the icon A window opens in which you can select the CTI server on which alarm handling is running A predefined CTI Server can be defined as a parameter for the program link on the alarm client desktop If no CTI servers are found you can enter the IP address or the name of the server here Please select a server MES User Password gt Log in with your user name and password The alarm handling window is displayed The status bar appears in the lower section of the screen this contains the user name alarm handling workstation name and the name of the CTI server The appearance of this window depends on the option used The following example is without CTI option Alarmclient user4 CPU2 tected with LMS amp cont Contact your system administrator if the login attempt was unsuccessful Bosch Sec
86. et nummer Hauptstrasse Zip code Town 49845 Stuttgart Telephone 0917123654 Cell phone 0172587458 Comment irst service Category Hausarzt Mame Dr Moller Streeta Hauptstrake 34 ZIF City 71679 Asperg Phone 1 71136532495 Remark 1 Sprechzeiten Wo Fr amp 00 16 00 Remark 2 Samstags nach Yereinbarung 970 130f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional Buttons inthe document bar en 21 4 6 Si fs If an unknown subscriber or a subscriber who has not been assigned to a device calls no subscriber data is available Subscriber data can only be modified deleted or created in Data administration with the appropriate rights see Section 9 Subscriber data page 41 Subscriber notes A You can make notes on the corresponding subscriber here The notes can be edited during an alarm The last subscriber note is displayed in the information field To create a note gt click Subscriber note in the document bar to create a note You can add a new note Click Save changes You can view the subscriber note history in the lower section of the display field Cy S S SS ala XMann Helmut 3000 Away reminder o E Date Time n E From Si Start follow up wL Save Pending follow ups M Note marked Bosch Security Systems Save changes Time User Nt No data found New subscriber note You can add a new note by ent
87. ew role Page 76 User list Total records 6 1 BOSCHADMIN Dachverband BOSCHADMIN BOSCHADMIN System Administrator English boss Dachverband Boss Jens System Administrator 49 711 7545432 English eckel Dachverband Eckel Bruce System Administrator 49 711 87659877 English gross Verband Alpha Gross Michael System Administrator 49 766 86767975 German heinz Verband Gamma Heinz Sabine System Administrator 49 711 786523 German klein Verband Beta Klein Peter System Administrator 49 711 7865432 German 13 2 You can obtain the following information from the user list User name User identification used to log in to the LMS 7 Professional system Organization Co operation partner for whom this user is active Name Surname and first name of the user Role Rights group assigned to the user Phone business User s business telephone Language Language for web administration for the user User name To view detailed information about a user gt click the corresponding user name The following window appears User lt Previous Next gt lt lt Back Delete Save changes heme D Ss Red Cross Leonberg Jv Red Cross Ludwigsburg Red Cross Stuttgart Red Cross WeilDerStadt lt Previous Next gt lt lt Back Delete Save changes Changing user data If you wish to change user data 1 enter the changes in the text fields 2 and confirm using Save changes Deleting users If you wish to rem
88. eysafe To create a new keysafe in the LMS 7 1 click the Create keysafe button The following window appears Keysafe management lt lt Back Save changes 2 Enter the keysafe name in the text field 3 Enter the number of slots in the text field 4 Click Save changes Deleting a keysafe To delete a safe from the LMS 7 1 click Delete A confirmation window is displayed 2 Confirm by clicking OK The keysafe is now removed NOTICE A safe can only be removed if all slots are vacant 970 130f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional Administration en 83 13 11 Header name Type Order Sub order Bold Alarm Admin Summary Print Color RGB Mandatory Link Role Additional data Specify the customised structure to be displayed using Subscriber data gt Additional data BOSCH Additional data ch link text Drop down list new header Save
89. f a tick is visible the time will be displayed If it is not visible the background is uniformly white NOTICE If an image background jpg is installed then you will see this image on the screen By default this image background jpg is installed Simulation System User Help w Clock Simulation Event monitor Sound properties Exit Simulation is important for the operator as an induction to alarm handling Simulation is also used to test the system behaviour and is therefore useful for troubleshooting 1 Goto the menu item System 2 Click the menu item Simulation The following window appears Simulation Call trigger Activity monitor Device number 1000 3 From the Call trigger list box select the call trigger you would like to use to simulate an alarm 4 Enter a device number in the Device number field You can find the device numbers under Data administration 5 Click OK You can now work with the simulated alarm 970 130f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional Windows menu in Alarm handling en 35 Depending on settings in CTI server simulated calls will be stored or not in the history In this case an additional history detail will inform that this was a simulated event Event monitor User Help w Clock Simulation Event monitor Sound properties Exit Using a sec
90. files is limited to 500 KB Deleting a file To delete a file gt click the Delete button Back To return to the subscriber core data click Back Bosch Security Systems User Manual 970 130f F 01U 173 315 V1 6 2014 10 50 en Subscriber data 9 2 Social Alarm Management System 7 Professional Creating new subscriber data records Clicking Create opens the blank subscriber core data template Sub no Title Name First name Street no ZIP City Telephone 1 Telephone 2 MobSec phone MobSec test call interval MobSec device protocol Born Gender list box Status list box Connected from to Map list box Criterion Organisation New subscriber location _ StreetiNo n 21 city a History MobSec phone ist sms SES call interval No supervision MobSec v File MobSec device protocol Date of birth Sex Status v Create subscriber Enter the new subscriber data All fields highlighted in yellow are mandatory The fields highlighted in white are optional Mandatory fields are configured by the system administrator see Section 13 20 Mandatory field page 94 Subscriber number The first free number is automatically suggested Subscriber s title e g Dr or Prof Subscriber s surname Subscriber s first name Subscriber s street and house number Postal code and location Telephone number Spare telephone number Mobility Security telephone number Interval between tes
91. fore saving the changes then the event will be an outgoing call For handling of these events see Section 5 3 Accepting an alarm Page 27 NOTICE To make outgoing phone calls the user must be logged into the alarm client Send outgoing SMS To send an outgoing SMS gt click on the SMS button next the phone number A pop up box will open Enter your text and press send button The SMS will be stored in the call history NOTICE The sending of SMS cannot be performed in the alarm handling user interface Deleting a subscriber You can delete subscriber data records from the database 1 Click Delete 970 130f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional Subscriber data en 43 Bfrau Maria 4 Device list A confirmation window is displayed Microsoft Internet Explorer 2 jJ re you sure you want to delete the subscriber Abbrechen 2 Confirm by clicking OK The subscriber data record is then deleted from the database NOTICE If a device is assigned to the subscriber the subscriber cannot be deleted from the system A message appears Device still assigned In this case first remove the device assignment Removing an assignment If a device is assigned to a subscriber the button Unassign is displayed gt Click Unassign to terminate the assignment of the device for this subscriber Assigning a device If no device is assigned to a subscr
92. hlighted in red if this is indicated accordingly under Administration Map The map indicates directions to the subscriber You can display a map extract of the subscriber s neighbourhood Key management The subscriber s house keys can be checked in and checked out This button is only visible if key management has been activated Device data Device data for a device for which the alarm has been activated is displayed here This button is highlighted in red if this is indicated accordingly under Administration Device history History of the last alarms for this device Display field 4 The display field contains information assigned to the individual buttons in the document bar The design and arrangement is dependent on the buttons selected User Manual 970 130f F 01U 173 315 V1 6 2014 10 14 en User interface 3 6 3 7 3 8 k e Social Alarm Management System 7 Professional Status bar 5 The following information is displayed in the status bar Username Name of the handling workstation Extension number of the system phone in case of an activated CTI option Name of the CTI server or information if the connection to the server is interrupted In case of Carephones connected through IP the following information is also displayed Extension number Status of the SIP registration Additional applications 6 These buttons can be used to start additional applications DAE oj
93. ial number HW SW Version Device driver HTS 62 A0 09 Connectivity IP module Acquired on Leasing from to Organization Red Cross WeilDerStadt Owner Stock state on stock Repair from to Original data Device number 10 CLID Type HTS 3100 DEUME ULC Battery change Battery type Serial number HW SW Version Device driver HTS 62 A0 09 Connectivity Analogue line to DSU cable modem Acquired on Leasing from to Organization Red Cross WeilDerStadt Owner Stock state on stock Repair from to The modified data is framed in red To close the window gt click Close The LMS 7 Professional service provider has an option to reject or confirm the modified data To reject the data gt click Reject To confirm the data gt click Confirm Bosch Security Systems User Manual 970 130f F 01U 173 315 V1 6 2014 10 104 en Verification 14 4 14 5 14 6 970 130f F 01U 173 315 V1 6 2014 10 Social Alarm Management System 7 Professional Subscriber data list This displays all modified subscriber data for restricted organisations with their status You can see at a glance which subscriber data has been confirmed and which has been rejected or not yet verified Pressing the OK button removes the item from the list 6 BOSCH Subscriber data list Total records 2 Subscriber Data 1000 Organisation A Musterfrau Gabriele 70173 Stuttgart Luisenweg Accepted Organisation A lfrau Ingrid 70180 Stuttgart Seidelb
94. ial number of the device 51 You can create a PDF or XLS file of the device data as well as export it to a detailed CSV file or print it gt Select an appropriate printing template and printer from the list boxes and click Print See Section 8 3 Paging sorting printing Page 40 To display the device core data for a particular device gt click the corresponding device number User Manual Bosch Security Systems 970 130f F 01U 173 315 V1 6 2014 10 52 en Device data Social Alarm Management System 7 Professional 10 1 1 Device core data This displays detailed information about a particular device BOSCH HTS 62 101 lt Previous Next gt lt lt Back Delete Save changes cuo Subscriber Data 2m z Programmin gt Display Battery change TT cattery type Es Baan RF detector POF gt Analysis HTS 6240 00 1S Tl Repartom Contacts Administration Red Cross WeilDerStadt a E Change Password Logout New problem Call trigger No No assignment found Last modified by User3 Install1 on 21 11 2013 09 49 07 lt Previous Next gt lt Back Delete Save changes Assigned device The lower section of the device core data displays the subscriber to whom the device is assigned A device can be assigned to multiple subscribers NOTICE Assigning subscribers and releasing assignments can be performed under Subscriber administration Previous Ne
95. iber the Assign button is displayed 1 Click Assign to assign a device to the subscriber A window containing a list of available devices is displayed Reset on onstock H J fDachverband lt lt Back Total records 6 1 1001 1002 1003 2000 3333 Verband Alpha Dachverband Dachverband Dachverband Verband Beta Dachverband Bosch Security Systems on stock HTS950 Device H Assign to repair Bosch HTS3100 BOSCH 173920456 Device H Assign on stock Bosch HTS3100 BOSCH 128629817 Device H Assign at subscriber HTS3000 BOSCH 129971243 Device H Assign on stock defect Bosch HTS3100 BOSCH 153920018 Device H Assign on stock t t wW Device H Assign 1 2 From the list box under Assignment select either the device or an RF detector to which the subscriber should be assigned 3 Click the Assign button The device entered is now assigned to the subscriber The device number for the assigned device is displayed in the subscriber core data NOTICE When you call up a device for the first time all devices that do not yet have an assigned subscriber are displayed You can also use the search function to search for devices to which subscribers have already been assigned Back Return to the subscriber list by clicking Back User Manual 970 130f F 01U 173 315 V1 6 2014 10 44 en Subscriber data Social Alarm Management System 7 Professional Previous Next You can use the Previous and Next buttons to display
96. ice e g Device OK Technical alarm Decision as to whether monitoring of incoming test calls for the device should be performed Next expected test calls Timestamp of last and next test call Automatically entered The device is now created in the LMS 7 User Manual 970 130f F 01U 173 315 V1 6 2014 10 62 en Device data 10 3 6 BOSCH Subscriber Data Device data gt Display gt Create gt Analysis Contacts Administration Verification Change Password Logout Social Alarm Management System 7 Professional NOTICE Device numbers of Carephones with IP module or with GSM module must be unique over all co operation partners because the organisation name is not transmitted in the alarm message and no co operation partner assignment is possible for IP GPRS alarm messages Analysis You can check and edit the technical device status of individual Carephones by using Device data gt Analysis lv Status I FromNo Ill ToNo W Organization Fi Manufacturer ___ Search Device OK vif e Organisation A v BoscH OS A o PDF v Print Device list Total records 5 a a a a a e pen aee No version 1000 Organisation A Device OK BOSCH HTS3100 4048738912 92 23 New problem Maintenance call Planned repair Immediate repair 2000 Organisation B Device OK 2000 BOSCH HTS3100 4038917143 92 24 New problem Maintenance call Planned repair Immediate repair 3000 Organisatio
97. ing a device template page 98 Read from file Write to file only available in case of Carephones with a microSD card support lt lt Back Save changes x Remote programming No i v Last remote programming Last remote request rate Copy data Job W Read file Write file cata ron var a P peee eeen You can read the device parameters from a setting file Select Read from file and choose in the popup window the setting file from the hard disc or the microSD card Click on Read file in popup window setting file Microsoft Internet Explorer Read setting file Setting file Durchsuchen Read file You can write the device parameters to a setting file Select Write to file and define the name and path of the setting file Save the file Remote programming request Select Yes in the Remote programming request to ensure that the Device data button appears red in Alarm administration This can be useful for alerting an operator to possible changes in the device data for example To make additional information visible to the operator during alarm handling 1 place a tick in Job 2 Enter your information in the text field The operator can view the text by clicking the Note button The programming data view is dependent on the device driver in each case Bosch Security Systems User Manual 970 130f F 01U 173 315 V1 6 2014 10 56 en Device data Social Alarm Management System 7
98. ing it The call is parked This is displayed by the arrow with tick symbol in the alarm list Fy The alarm only remains visible in your alarm list 970 130f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional Call handling en 29 5 7 5 8 5 9 Handling calls in parallel You can accept other calls and switch between accepted calls toggle while handling a call gt To accept a new call double click the call The call is accepted and the previous call is automatically parked Terminating a call You can terminate calls completely once one reason and at least one action have been entered or you can terminate the speak listening connection and the alarm remains active Terminating the speak listening connection gt In Alarm handling click the Terminate call button g The speak listening connection is terminated and the call is displayed under Alarms without speak listen in the lower section of the alarm list You can also process or transfer the alarm Closing an alarm An alarm can only be closed once the necessary reasons and actions have been initiated gt In Alarm handling click the Close alarm button B The alarm is closed and no longer present in the alarm list Terminating a repeated emergency call Some Carephones support the option to send repeated emergency calls gt Click the Close repeated emergency call button to close the alarm complet
99. ional data list see Section 14 5 Additional data list page 104 Device data list see Section 14 6 Device data list page 104 NOTICE In each case the organisation is informed as to whether the modified data has been confirmed or rejected see Section 14 4 Subscriber data list page 104 Subscriber data list Total records 2 1000 Organisation A Musterfrau Gabriele 70173 Stuttgart Luisenweg Accepted Organisation A Ifrau Ingrid 70180 Stuttgart Seidelbaststr 12 Accepted OK 1 Pressing the OK button removes the item from the list V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional Verification en 101 14 1 Subscriber data The call centre service provider can view all modified subscriber data for co operation partners with restricted editing rights using Verification gt Subscriber data Verification S BOSCH Subscriber data Total records 2 1 Subscriber Organisation City House No No Subscriber Data 1000 Organisation A Musterfrau Gabriele 70173 Stuttgart Luisenweg 20 Roet accom 10 Organisation A ifrau Ingrid 70180 Stuttgart Seidelbaststr 12 History es eee Administration 1 gt Subscriber data gt Additional data Mw Se Ws To display the modifications made to subscriber data in detail gt click the subscriber number A window is displayed containing the original data and the data modified by the organisation test beta5 b 1 1 889
100. ist Click on Print gt To export it to a CSV file select a report with the prefix CSV in the lower drop down list The upper drop down list becomes grey Click on Print You will be prompted to save or open the file gt To print select a printer from the upper drop down list and a report from the lower drop down list Click on Print 970 130f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional 9 9 1 Bosch Security Systems BOSCH Subscriber Data gt Display gt Create Administration Change Password Subscriber data en Subscriber data This is used for the administration of subscriber data You can create new subscriber data records modify existing subscriber data records or create reports Displaying Click Display once to open the Subscriber list and to display all stored subscriber data records id Pod Sia evert Subscriber list O NONNA Ww Organisation A Organisation A Organisation A Organisation A Organisation A Organisation A Organisation A Organisation A Organisation B Organisation B Organisation B Organisation B Organisation B Organisation B Organisation B Organisation B Organisation B Organisation B Organisation C Organisation C v v Total records 32 Afrau Sabine 70180 _ Seestr Bfrau Maria 70176 Stuttgart Haufstr 17 Cfrau Claudia 20102 Hamburg Florianstr 6
101. istration en 85 13 11 2 Drop down list List boxes where you may only select the entries they contain are termed drop down lists You can use the drop down list to create new selection groups e g the type of contract You can assign as many contents to a selection group as required e g contract A contract B and contract C This is useful if you wish to create a list box in which a selection can be made from multiple options Drop down list ___ lt lt Back Add Se s AL ja nein v Dane AL jainein v Delete o E v Doete O A F v e ALP v pate AL Vertrag v Delete AL Vertrag v Dete Loo Aaen Dee Creating new selection groups To create a new Selection group 1 click Add A new line in the selection list is displayed 2 Enter a group name in the text field 3 Enter the content of the selection group in the text field highlighted in yellow 4 Click Save Modifying a selection group To assign new contents to an existing selection group 1 click Add A new line in the selection list is displayed 2 Select a selection group in the list box Ignore the entry field 3 Enter the content of the selection group in the text field highlighted in yellow 4 Click Save To return to the additional subscriber data gt click Back Bosch Security Systems User Manual 970 130f F 01U 173 315 V1 6 2014 10 86 en Administration Social Alarm Management System 7 Professional 13 11 3 Link text
102. itiate the necessary actions User Manual 970 130f F 01U 173 315 V1 6 2014 10 10 2 2 2 3 en System description Social Alarm Management System 7 Professional Windows buttons Option buttons allow you to select just one option from a list of options C Social call Subscriber fallen C Difficulty in breathing C Dizziness C Combustions Unconsciousness General phone request C Intrusion C Fire Others C Unknown Checkboxes present you with options you can select one or more options I Social calls No action necessary T Help is needed I Ambulance alerted I Family doctor alerted J Specialist doctor alerted l Contact person alerted Neighbor alerted l Police department alerted Fire department alerted I Testcall error has occured Il Testcall Ok Birthday greetings l Remote programming a Clicking on a button triggers the action linked to the button gj 2 j j al List boxes display options from which you can select only one English v System Administrator v With dial buttons and highlighted phone numbers you can call phone numbers 040 1234567 040 1234567 The most common call triggers Emergency call button Emergency call triggered by pressing the emergency call button on the Carephone RF detector Emergency call triggered by using an RF pendant connected to a Carephone Service call Subscriber wishes to make use of a service Logout The subscriber wish
103. l records 2 12 6 Administration events PDF Call nay w Print Page s 1 Key events Cs es See ane 0001208 150001 MDAMATEST CAT 03104 2008 14 53 00 MSS ISS 1 Page s 1 You can display all events related to data administration e g the creation of a subscriber data record using History gt Administration events BoscH S W Subscriber Name W information Device gl cools O Subscriber organization Subscriber Data Device data Contacts History Current call events Key events 12 02 2008 10 24 50 Reminder events 12 02 2008 10 24 42 12 02 2008 10 24 31 12 02 2008 10 24 31 12 02 2008 10 23 51 12 02 2008 10 16 05 All events 12 02 2008 10 15 52 Administration 12 02 2008 10 14 29 Verification 12 02 2008 10 14 09 Soe 1202 2008 10 14 09 12 02 2008 10 13 39 12 02 2008 10 13 32 12 02 2008 10 09 56 12 02 2008 10 08 53 Warning events Administration events System events Vviviviviviviviyv Logout Bosch Security Systems Total records 3720 New local device Device deleted Device unassigned Ms HTS3000 RB2000 Subscriber unassigned Ms HTS3000 RB2000 New local device Device data changed Operator in admin client login Device deleted Device unassigned Mr Cmann Fritz Subscriber unassigned Mr Cmann Fritz Operator in admin client login Operator in admin client logout Follow up set Ms HTS3000 RB2000 Device data changed User Manual v Organisatio
104. lancing page 77 Call forwarding see Section 13 7 Call forwarding page 80 Keysafe list see Section 13 8 Keysafe list page 81 Keysafe management see Section 13 10 Keysafe management page 82 Additional data see Section 13 11 Additional data page 83 Summary document see Section 13 12 Summary document page 87 Events see Section 13 13 Events page 88 Event groups see Section 13 14 Event groups page 89 Map see Section 13 15 Map page 89 Actions see Section 13 16 Actions page 90 Reason see Section 13 17 Reason page 91 Link phone workstation see Section 13 18 Link phone workstation page 92 Scheduler see Section 13 19 Scheduler page 93 Mandatory fields see Section 13 20 Mandatory field page 94 Co operation partner see Section 13 21 Co operation partner list page 95 Subscriber status see Section 13 22 Subscriber status page 97 Device template see Section 13 23 Device template page 98 Import Export template see Section 13 24 Import export template page 99 Delete history see Section 13 25 Deleting history page 99 User Manual 970 130f F 01U 173 315 V1 6 2014 10 72 en Administration Social Alarm Management System 7 Professional 13 1 User list You can display all users created in the LMS 7 Professional system using Administration gt User list Only subscribers with the assigned role System administrator may view the user list For information on assigning rights see Section 13 5 N
105. lated page Navigate through the program functions using the menu on the left hand side of the screen Subscriber data Display see Section 9 1 Displaying page 41 Create see Section 9 2 Creating new subscriber data records page 50 Device data Display see Section 10 1 Displaying page 51 Create see Section 10 2 Creating new device data records page 61 Analysis see Section 10 3 Analysis page 62 Contact handling See Section 11 Contact handling Page 63 History Current call events see Section 12 1 Current call events page 67 Alarm events see Section 12 2 Alarm events page 67 Key events see Section 12 3 Key events page 68 Reminder events see Section 12 4 Reminder events page 68 Warning events see Section 12 5 Warning events page 69 Administration events see Section 12 6 Administration events page 69 System events see Section 12 7 System events page 70 All events see Section 12 8 All events page 70 Administration User list see Section 13 1 User list page 72 New user see Section 13 3 New user page 73 Role list see Section 13 4 Role list page 73 New role see Section 13 5 New role page 76 Call filtering balancing see Section 13 6 Call filtering balancing page 77 Call forwarding see Section 13 7 Call forwarding page 80 Keysafe list see Section 13 8 Keysafe list page 81 Keysafe management see Section 13
106. mestamp is stored in the LMS Subscribers with missing MobSec test call List of missing test calls from Mobile Security devices such as Doro Secure phones Neat Nemo or Geocare devices It is possible to remove devices from this list by clicking once on the button Reset beside on the device number In addition based on the specified MobSec test call intervall the next expected test call timestamp is stored in the LMS Follow ups List of all follow up reminders and links to the corresponding subscribers NOTICE Areas empty or with a value zero are not visible User Manual 970 130f F 01U 173 315 V1 6 2014 10 38 en Data administration Social Alarm Management System 7 Professional In the case of a user responsible for verification and with the right for verification the Pending verification items are visible Number of entries in verification for subscriber data with a link to the related page Number of entries in verification for additional data with a link to the related page Number of entries in verification for device data with a link to the related page In the case of a user of organisation with verification Verification feedback is visible Number of entries in verification for subscriber data list with a link to the related page Number of entries in verification for additional data list with a link to the related page Number of entries in verification for device data list with a link to the re
107. n C Device OK 3000 BOSCH HTS3100 4048737420 92 23 New problem Maintenance call Planned repair Immediate repair 4000 Organisation A Device OK 4000 BOSCH HTS 300A New problem Maintenance call Planned repair Immediate repair 5000 Organisation A Device OK BOSCH HTS52 4369200055 11 02 New problem Maintenance call Planned repair Immediate repair 1 The devices are normally in Device OK status If a problem occurs in the device causing a technical message the status of the device changes to New problem To display all devices in New problem status 1 select the search criterion New problem in the Status list box 2 Click Search All devices with New problem status are displayed Maintenance call The subscriber can be requested to trigger a maintenance call in order to analyse a device problem Depending on the result a decision can then be made as to how the device problem is to be handled further The device is transferred to the corresponding status by using one of the following buttons Planned repair The device must be repaired at the next inspection or exchanged Immediate repair The device at the subscriber s property must be repaired or exchanged immediately Device OK The device is functioning correctly 970 130f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional Contact handling en 63 11 Contact handling Click on Contacts
108. n Leonberg Pagels d 111 5000 5000 5000 5000 4004 4500 4004 4004 4004 6000 970 130f F 01U 173 315 V1 6 2014 10 70 en History 1 N Ti System events Social Alarm Management System 7 Professional You can display events that were caused by internal system messages from the LMS 7 Professional using History gt System events Boscu CE es A Subscriber Data Device data Contacts Current call events Alarm events Key events Reminder events Warning events Administration events System events Vviviviviviviviwvy All events Administration Verification Change Password Logout A BOSCH Subscriber Data Device data Contacts Current call events Alarm events Key events Reminder events Warning events Administration events System events VvViviviviyviviviy All events Administration Verification Change Password Logout 970 130f F 01U 173 315 V1 6 2014 10 W Subscriber Name O information W Device organization W Subscriber organization v Organisation A v Search Reset x Accept request PDF vi Call summary v History Print Total records 19 Page s 1 CSTA Sery 04 04 2008 08 40 51 03 04 2008 23 59 13 03 04 2008 23 59 10 03 04 2008 23 59 10 03 04 2008 23 59 06 03 04 2008 23 59 06 03 04 2008 23 59 03 03 04 2008 23 59 03 03 04 2008 23 59 01 03 04 2008 18 50
109. n alarm Page 27 NOTICE To make outgoing phone calls the user must be logged into the alarm client Bosch Security Systems User Manual 970 130f F 01U 173 315 V1 6 2014 10 64 en Contact handling Social Alarm Management System 7 Professional 11 2 11 3 11 4 11 5 11 6 11 7 Modifying and deleting a contact Press the button Any field can be changed You can also delete the contact Assigning a contact Go in the Subscriber menu and Display sub menu Select a subscriber in the list and go into additional data Click on assign You can select a contact category in the category drop down list you will see the contact list in the subscriber menu When you click on the link name of the contact the contact is selected to assignment Additional functionality during assigning a contact changing the contact details Press the button of the contact and make your changes while still in the subscriber menu Additional functionality during assigning a contact creating a new contact Click on Add and create the new contact while still in the subscriber menu NOTICE During this type of assignment you cannot delete a contact Assigning a subscriber as contact Go in the Subscriber menu and Display sub menu Select a subscriber in the list and go into additional data Click on assign You can select a subscriber category in the category drop down list and search you will see the subscriber list
110. nd outgoing calls with a speak listening connection alarms without a speak listening connection and system events such as technical error messages Colours or an alarm sound can be individually assigned to every event This can be helpful for quickly distinguishing important events from less important ones Events Save RGB RGB techn Groups alarm C EM Emergency Button ims5 LMS_V50 AdditionalData ringin wav Alarm driven r z C E Repeated Alarm eFFFFFF 0000FF OOS OS E Alarm driven X X y v a E C E Repeated alarm terminated il Alarm driven E m y C M C E C E Door call afrrFFF FFoooo tt OS Alarm driven v X v E C E Test alarm FFFFFF FF0000 C Alarm driven EE a r C M C M C E Message 3 arrrFFF FFoooo OOS OS Alarm driven v v m m _ Panic alarm FFFFFF FF0000 Alarm driven T r C M C E C E Medicine alarm afrrFFF FFoooo OOS OS a Alarm driven v v v v r E _ Pull switch alarm 1 FFFFFF FF0000 E Alarm driven 7 z r C M C M AREARE P ee The events can be modified as follows Event All events in the system e g emergency call button FG color RGB Option to assign an individual text colour to the event A hexadecimal value must be entered preceded by a hash character The colour is displayed in the bar under the hexadecimal value BG Color RGB Option to assign an individual background colour to the e
111. ofessional 5 Data exchange All data administrators access the database in the call centre Modifications to data records are activated immediately and logged The LMS 7 Professional operator can restrict modification rights for organisations The operator can also verify organisations data and makes the final decision to accept or reject modifications 6 Organisations Data administrators for individual organisations can enter modify and delete subscriber and device data Reports and statistics can also be created here According to the filtering settings operators from different organisations can view and access their own data as well as data from other organisations Co operation partner feature The call centre 1 receives emergency and service calls from subscribers According to the organisation that he belongs to and the call filtering settings the operators in the call centre 4 will see the calls and be able to accept them Depending on the organisation 6 to which the subscriber has been assigned the operator s alarm handling workstation displays the welcome text for the corresponding partner The LMS 7 Professional call centre s 3 system administrator administers access rights and rights for individual data administrators and operators Data administrators from the collaborating organisations have access to their data and according to the settings to the data of other organisations Reports and statistics are displayed acc
112. oj ai There are three default buttons Print alarm Display operating instructions and Call up data administration upper row left to right The other 3 buttons can be configured to start external applications Therefore the icon and the tool tip can be different Call handling 7 Call handling is active only during incoming outgoing calls and alarm calls B aS Calls can be accepted terminated sent back to all alarm handling workstations and forwarded to a particular operator The following buttons are available Terminate repeated emergency call Some Carephones support the option to send repeated emergency calls Click this button to close the alarm completely Terminate call The speaking connection is ended but the alarm remains active for further handling Close alarm The alarm is closed An alarm can only be closed once a reason and at least one action have been selected 970 130f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional User interface en 15 So Sa 3 9 Bosch Security Systems 08 Ore Full duplex half duplex voice Depending on its features the Carephone can switch between full duplex and half duplex Forward The alarm is sent back to all alarm handling workstations Forward to Park The alarm is forwarded to a particular operator When you click this button a list box with all the active operators appears giving you also
113. onal data Automating processes e g birthday greetings Editing of reason and actions catalogue Call filtering balancing Call forwarding Key management Keysafe management Editing events and defining event groups Setting up a phone workstation connection Creating deleting and editing support services Editing subscriber status Creating deleting and editing device templates Editing history entries Creating deleting and editing templates for importing data into the LMS 7 database or for exporting data into CSV files handling workstations and their associated SIP extension Alarm handling Access to alarm handling with the exception of imulation To display the assigned rights for individual roles gt click the corresponding role name NOTICE A modification to the rights in a rights group has an immediate effect on all users assigned to this rights group 13 4 2 Modifying a role You can modify rights groups that have been created if you have the necessary rights To modify a rights group 1 click the corresponding checkboxes and 2 optionally enter anew Name for the rights group in the text field In addition you can enter a description for the rights group e g for Organisation A only 3 Click Save changes The rights group is now modified Bosch Security Systems User Manual 970 130f F 01U 173 315 V1 6 2014 10 76 en Administration Social Alarm Management System 7 Professional 13 4 3 Deleting a role
114. ond screen is recommended Sound properties System User Help w Clock Simulation Event monitor Sound properties To open the sound properties 1 Goto the menu item System 2 Click the menu item Sound properties A dialog box will open allowing you to choose the headset setting Headset O d C Media USB Headphone Set SoundMAX Digital Audio Exit System User Help w Clock Simulation Event monitor Sound properties To exit Alarm handling 1 Goto the menu item System 2 Click the menu item Exit Alarm handling has now been exited and can be called up again by double clicking the Alarm client symbol Bosch Security Systems User Manual 970 130f F 01U 173 315 V1 6 2014 10 36 en Windows menu in Alarm handling Social Alarm Management System 7 Professional 7 1 1 7 1 2 NOTICE If you are the last operator to log out a message is displayed You can then decide whether you would like to log out or remain logged into the system User Changing users System User Help Users can log in and out here e g when there is a change in shift 1 Go to the menu item User gt Change user Change user is only possible if there is no active event The following window is displayed Change user User Password 2 Enter your user name 3 Enter your password 4 Click OK You are logged in as the new user This is indicated in the lower status bar in
115. only active calls with a speak listen connection which are not assigned to an operator social alarm calls incoming phone calls outbound phone calls NOTICE An outbound phone call is not hidden by call balancing because it is already assigned to a user However outbound phone calls are considered as active calls with speak listen If a workstation has an active call and other workstations do not have an active call new pending calls with S L are suppressed in the alarm list of the workstation with the active call until a certain call balancing timeout period is reached The call will then be visible in the alarm list of all workstations with no active call If all workstations have active calls the pending calls are visible in all workstations immediately To activate call balancing click on Administration gt Call filtering balancing Save User Manual 970 130f F 01U 173 315 V1 6 2014 10 78 en Administration 13 6 2 Social Alarm Management System 7 Professional 1 Define a value in the box Call balancing after seconds Maximum balancing timeout is 999 seconds Default value is 0 meaning that call balancing is switched off 2 Save your changes by clicking on Save After making any changes to the call balancing value you must reload the CTI server configuration The following message will prompt you to do so Microsoft Internet Explorer A Please reload the CTI serwer configuration after making the
116. ordingly 970 130f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional System description en 9 2 2 1 Bosch Security Systems System description The LMS 7 Professional has a modular structure and contains the following components SIP option o B O Sas cannes cae meats eas tae acer Internet i a parr 1 SMS modem 1 Administration CTI option PSTN MobSec GSM Module option PSTN lines serves to connect the call centre to the public telephone network and to transfer calls within the call centre Line Units 1223 LU1223 receives data telegrams from Carephones and forwards protocol information to the CTI server CTI server Computer Telephony Integration contains the database of subscriber and device data and co ordinates all alarm events within the system Administration workstations these are used for the administration of subscribers devices and users Alarm handling workstations used to accept and process incoming alarms The information required for handling alarms is displayed Administration activities according to the item above can also be performed from the alarm handling workstations A workstation can be used with a headset or with a telephone Telephone system optional serves to connect the call centre to the public telephone network and the internal phones within the call centre
117. outgoing phone call Enter the phone number into the text box or click the number buttons Clicking on the pick up button creates an outgoing call event in the upper alarm list Double clicking on this call event establishes the call Alarm list 9 Incoming emergency and service calls and outgoing calls are displayed in the alarm list 42 Service call Mr Mustermanr Org Mr AMann Han Orgc Mr AMann Har Orgc Mr AMann Har Orgc The alarm list is split into two sections The upper section contains calls with an active speak listening connection The lower section contains alarms without an active speak listening connection You can derive the following information from an incoming alarm 152 Service call Mr Mustermanr OrgE QD 3 O 1 Time elapsed in seconds since the alarm was received in the system 2 Call trigger 3 Subscriber 4 Organisation associated with subscriber 970 130f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional User interface en 17 If the call is accepted by an operator the subscriber field will be a drop down list if more than one subscriber is assigned to the device It is possible to select another subscriber In this case all data related to the other subscriber will be visible All related data are changed and are specific to the subscriber Therefore all documents in the alarm client will be ch
118. ove a user from the LMS 7 Professional system 1 click Delete A confirmation window is displayed 2 Confirm by clicking OK The user is now deleted from the system 970 130f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional 13 3 13 4 Role list Administration en 73 New user You can create new users using Administration gt New user New user Create user usorname 4 OO ooo OO lt xh coon coc Ci dC ch rr CC eose Red Cross Stuttgart Red Cross Ludwigsburg Red Cross WeilDerStadt Create user To create a new user gt enter the user data in the text fields All fields highlighted in yellow are mandatory fields and must be completed The fields highlighted in white are optional fields and may be completed User name User identification used to log into the LMS 7 Professional system Special characters and umlaut are not allowed Name User s surname First name User s first name Password Password used to log in to the LMS 7 Professional system Confirmation Phone business Phone private Mobile phone Language Organization Role Confirmation of the password User s business telephone User s private telephone number User s mobile telephone number Language to be used for displaying web administration for this user Co operation partner for whom this user is active User s rights Visible
119. pears in the lower section of the alarm list You have the option to call up additional persons e g dependents in the document bar under subscriber data gt Click the telephone number displayed Forwarding to all alarm handling workstations To send an alarm back to all the alarm handling workstations that are logged in you must be currently handling the alarm gt Click the Forward button ei The alarm is forwarded to all alarm handling workstations as indicated by the arrow symbol in the alarm list Every operator can now accept or process the alarm or forward it on again s Forwarding to a particular operator To forward an alarm to another operator a different alarm handling workstation you must be currently handling the alarm gt Click the Forward to button erel A list appears showing all operators who are currently logged in gt Inthe list click on the operator to whom you wish to forward the alarm The alarm is forwarded to another operator and is no longer present in your alarm list Parking a call Parking a call means putting a call on hold for the operator No other operator will be able to see it By double clicking the call again the speaking connection to the workstation is reinstated In order to park a call you must be currently handling the call gt Click Forward to Ore A list appears showing all users who are currently logged in as well as park gt Select Park from the list by click
120. r 1 10 11 Organisation B Kfrau Eva 40357 Essen Im Paradies 3 P1 11 12 Organisation B Lfrau Else 8000 M nchen Schoppenhauerstr 11 P1 12 13 Organisation B Mfrau Luise 80653 Munchen Bruckbergstr 50 ABC 13 14 Organisation B Bmann Jens 40345 K ln Rheinstr 40 14 15 Organisation B Nfrau Angelika 70180 Stuttgart Holbeinweg 13 15 16 Organisation B Cmann Fritz 70173 Stuttgart Haldenweg 5 eee 16 17 Organisation B Ofrau Elisabeth 70176 Stuttgart Gartenstr 45 T23 17 18 Organisation B Dmann J rgen 73635 Rudersberg Rontgenstr ia Paa 18 19 Organisation B Pfrau Irmgard 70180 Stuttgart Heppstr 66a 19 20 Organisation B frau Paula 70173 Stuttgart Laura Schradin VWweg 4 123 20 21 Organisation C Rfrau Ina 70176 Stuttgart Moosburgerstr 1 21 22 Organisation C Sfrau Jutta 70174 Stuttgart Aalenstr 20 P1 22 Page s 12 gt To page backwards forwards click the corresponding page number Use the orange arrows above and below the lists to page forwards or backwards 10 pages at a time Inactive arrows are displayed in a light pink colour Sort the list in ascending or descending order according to your requirements gt Click the column title that you wish to search e g City The list is now sorted alphabetically according to the subscriber s city It is possible to create and print reports gt To create a PDF document respectively an XLS file select PDF respectively XLS from the upper drop down list and a report from the lower drop down l
121. ram is started When clicking on the button Open beside the field of type URL in the subscriber additional data or when clicking on the link in the field in the subscriber additional data in the alarm client a linked webpage or a linked document is opened 970 130f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional Subscriber data en 45 9 1 3 Linking unlinking You can link pre defined data e g medical insurance information to a subscriber or cancel an existing link To do this select an item from a list of pre configured data 1 Click Link A list box containing pre defined data opens from which you can select an item You can then save the selected data by 2 clicking Save To cancel a pre defined link 3 click Unlink To return to the subscriber core data 4 click Back Note The notes can be used for details such as a hospital stay To enter a note gt click Note BOSCH XMann Helmut 3000 Logout interval Subscriber Data 1 gt Create To m Change Password Bosch Security Systems Pending follow ups T Note marked lt lt Back Save changes Time ser Pt eS Creating a note To create a note gt enter the required text in the text field Highlighting a note You can highlight important notes such as hospital stays The Note button appears highlighted in red in alarm handling during an incoming call gt Pl
122. rd 1 Click Change password The following template is displayed Change password Save changes 2 Enter your current password 3 Enter your new password 4 Enter your new password again 5 Click Save changes The following confirmation text is displayed Your password has been successfully changed NOTICE An error message is displayed if the new password and the confirmation do not correspond or if the entry for the old password is not identical to your current password 15 2 Logout To terminate Data administration for the LMS 7 gt click Logout You are logged out of LMS 7 Bosch Security Systems User Manual 970 130f F 01U 173 315 V1 6 2014 10 106 en Error messages 16 16 1 16 2 16 3 970 130f F 01U 173 315 Social Alarm Management System 7 Professional Error messages No data received Meaning Connection between caller and LU1223 cannot be established The handling of this call cannot be performed The Carephone will send a new call Possible causes Phone call Unsupported Carephone protocol Incorrect transmission In case of a successful transmission from the Carephone after an unsuccessful transmission this error message can be ignored Solutions Ascertain which Carephone is involved check for example the CLI Info in History Take contact with the customer subscriber Check the connection of the Carephone or proceed with
123. rite file Function assignment IP IGSM module RF detector N N oo _ UAA Ki A A x Save changes lt lt Back Save changes Lo A d O Copy data Read file Write file lt lt Back Save changes gt Assign a call number to the individual call triggers Bosch Security Systems User Manual 970 130f F 01U 173 315 V1 6 2014 10 58 en Device data BOSCH Subscriber Data Device data b Display gt Create gt Analysis Contacts History Administration Verification Change Password Logout General HTS62 62 Remote programming request Social Alarm Management System 7 Professional lt lt Back Save changes Copy data Read file Write file Call targets Extended Function assignment General IPIGSM module RF detector E Radio jamming Radio transmission monitoring Call forwarding Device number Sign in sign out Call progress tones audible Speak Listen command audible Activity monitor hours Activity monitor minutes Start time 1 in 15 minutes intervals End time 1 in 15 minutes intervals Start time 2 in 15 minutes intervals End time 2 in 15 minutes intervals Default volume Max Min Automatic test call interval days IP GSM module BOSCH HTS 62 A0 09 2000 Subscriber Data Device data gt Display gt Create b Analysis Contacts History Administration Verification Ch
124. s It is recommended to check the call history see Section 4 4 Call history Page 19 Silent alarms calls without a speak listen connection technical messages are displayed in the lower field only NOTICE in case of a MobSec call with a missing voice connection check the accuracy of the Doro Secure phone number with your Mobile Security Configurator NOTICE The voice connection of MobSec devices is not established automatically by the CTI Server This means the operator has to accept those alarm events immediately The voice connection will then be established If the operator does not accept the alarm within the defined time configured in the MobSec device the device will continue to call another target and the MobSec LU1223 will be blocked for a time gt To accept the call double click the call The alarm window appears and is used to display additional information about the subscriber The speaking connection is created To improve communication the volume of the Carephone can be set awl aadi aE Depending on the protocol the buttons can have the following appearance Z Adjust the volume settings of the headset microphone and loudspeakers User Manual 970 130f F 01U 173 315 V1 6 2014 10 28 5 4 5 5 5 6 en Call handling Social Alarm Management System 7 Professional gt Toend the conversation after choosing a Reason and an Action click Close alarm B If the alarm is still active it ap
125. s User Manual 970 130f F 01U 173 315 V1 6 2014 10 66 en History Social Alarm Management System 7 Professional Details To view details of an event gt click in the Time column on the date time of day of the event whose details you wish to display BOSCH Details non A cme for Sesok Dala CA aa a Subscriber Name AMann Hans Cc t call t gt urrent call events lt Previous Next gt lt lt Back gt Alarm events sore te gt Reminder events 04 04 2008 09 09 35 Telegram detection started 01011 04 04 2008 09 09 40 Protocol type RB2000 8 gt Warning events gt Admini 04 04 2008 09 09 44 Copy of device core data 4000 BOSCH HTS 300A dministration events 04 04 2008 09 09 44 Copy of subscriber core data 4000 AMann Hans Stuttgart Hauptstra e 33 a 7000 M821 XYZ gt System events 04 04 2008 09 09 47 Line speaking 01013 gt All events 04 04 2008 09 09 50 Accept request Administration 04 04 2008 09 09 50 Operator user2 200 DACH4 04 04 2008 09 09 51 Voice recorder started Change Password 04 04 2008 09 09 52 Line listening 01013 04 04 2008 09 12 31 Call Reason Difficulty to breath 04 04 2008 09 12 31 Action taken Ambulance alerted 04 04 2008 09 12 33 Actions summary Difficulty to breath Ambulance alerted 04 04 2008 09 12 33 Terminate event request 04 04 2008 09 12 33 Yoice communiction ended 01013 04 04 2008 09 12 34 Voice recorder stopped ms5 VoiceRecording 2008 4 4 9_9 49 BB66
126. s example the free button is configured to launch a Mobile Security application The configuration of these buttons are made within the CTI server After accepting an alarm received from a Doro Secure phone or a supported SMS device a click on this button opens a map On this map the GPS data related to the alarm is displayed date fix time stamp collection time stamp locating warning if the GPS data is outdated speed Example of a device without relocating functionality such as a Doro Secure phone Estimated device location Additional information Olivier Champion Rue de la Ronde Level of charge of the battery 80 2300 La Chaux de Fonds Speed Okm h Neuchatel Switzerland GPS coordinates received on GPS coordinates collected on GPS Coordinates 11 04 2013 11 50 37 11 04 2013 11 50 37 47 105652 6 834661 K A P oF a A Zi amp ZA F oe N R a S N Cad m Con S E som sd par 4 M4 4 2013 MapQuest Portions 2013 NAVTEQ Terms Display last 1 GPS coordinates 970 130f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional Device functions en 33 Example of a device with relocating functionality such as Geocare Neat Nemo or Twig Protector In range of the following bluetooth beacon In cradle 27 06 2014 09 09 31 Hide last GPS coordinates Warning GPS coordinates are not up to date Else Su GPS Coordinates Lat
127. subscriber is calling and asking for a doctor in an hour The follow up allows delaying an action without keeping an alarm active Highlighting a note Clicking the Note marked checkbox highlights the button in red in the document bar This is useful for important notes Subscriber notes can also be edited under Data administration see Section 9 1 3 Note page 45 Map To view the location of the calling subscriber s neighbourhood gt click the Map button in the document bar A description of the location for the subscriber entered is displayed S2 ed A wr ee No map to display The map can be edited under Data administration see Section 9 1 4 Location page 46 970 130f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional Buttons in the document bar en 4 8 Key management R This button is only displayed if key management has been activated for this subscriber To view key management gt click the Key management button in the document bar S EPS Ala Efrau Anna 7 Key atthe social center 2 Checked out iste 30 05 2012 13 06 35 e The key management status is displayed Check in Key checked in Key checked out Name of the safe into which the key has been checked Checkout date and time Checking in key gt Click the Check in button The key is now registered in the system as checked in Th
128. subscriber status To remove a subscriber status from the LMS 7 1 click Delete 2 Confirm by clicking OK The subscriber status is deleted Bosch Security Systems User Manual 970 130f F 01U 173 315 V1 6 2014 10 98 en Administration 13 23 Device template Social Alarm Management System 7 Professional Device template The device template provides you with the option to store programming data records for particular device types The programming data records can be selected as pre defined templates in Device programming making the task of device documentation easier Total records 2 Page s 1 HTS 3100 v Add Default set 1 Default set 2 HTS 3100 HTS 3100 Page s 1 For more detailed information on particular device templates 1 click the corresponding entry under Identifier A new window opens To make changes 2 click in the appropriate text field and enter your changes 3 Click Save Deleting a device template To delete a device template 1 click the corresponding entry under Identifier 2 Click the Delete button A confirmation window is displayed 3 Confirm by clicking OK The device template is deleted from the LMS 7 Adding a device template To add a device template 1 Select the device driver for which you wish to define a new device template from the list box 2 Click Add A new window opens 3 Select the appropriate parameters from the checkboxes and list boxes or comple
129. system has the following configuration User 1 without an active call user 2a with an active call user 2b without an active call User Manual 970 130f F 01U 173 315 V1 6 2014 10 80 en Administration 13 7 Social Alarm Management System 7 Professional In case of a new incoming phone call the system will react as follows From O sec to 20 sec the incoming phone call is visible to user 1 After 20 sec the incoming phone call is visible to all three users Example 2 The following rules were created user 1 group 1 with rule 1 hide all events except incoming phone calls show hidden events after 10 sec users 2a amp 2b group 2 with rule 2 hide incoming phone calls show them after 30 sec call balancing timeout 20 sec The system has the following configuration User 1 without an active call user 2 with an active call user 3 without an active call In case of a new incoming phone call the system will react as follows From O sec to 30 sec the incoming phone call is only visible to user 1 After 30 sec the incoming phone call is visible to all three users NOTICE You must be aware that the call filtering and balancing within the LMS 7 Professional system is freely configurable A logical check of the defined rules is not implemented by the system Therefore you must take care that any call event that is filtered does not remain unanswered Call forwarding This feature
130. t calls from a Mobile Security phone e g Doro Secure phones or other MobSec devices Geocare Neat Nemo Choose the device and protocol through which the Mobile Security device will communicate Date of birth Subscriber s gender The gender Unknown is generally used for subscribers that are not individual persons such as residents of shared accommodation You can select the subscriber status from a list Period of time for which the subscriber is connected to the call centre Selection of the map to be displayed under Location Free form field in three groups e g debtor number Depends on the rights of the operator currently logged in As the processor for a particular organisation e g Organisation A only this organisation Organisation A can be selected As the processor in the LMS 7 call centre the organisation to which the subscriber belongs can be selected gt Click Create subscriber The database prevents double subscriber numbers within a co operation partner The Note Location Additional data History and Key buttons are only activated once the subscriber core data has been created To make an outgoing phone call or send an outgoing SMS see Section 9 1 1 Subscriber core data Page 42 970 130f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional i 10 10 1 Device data This is used for the administration of device data You
131. t up an outgoing call from the alarm interface Drop down list field in which multiple self defined options are available for selection Structured field pre defined data fields e g for support services URL and Email field in which you can enter URLs and email addresses 4 You can determine the order of headers by entering a numerical value in the Order field The order is arranged according to the numerical value entered whereby the header with the lowest value is displayed first NOTICE Proceed in increments of ten In this manner you can also assign a higher priority to headers later without having to renumber all headers 13 Tick Bold if the header name is to be displayed in dark Tick Alarm if the header is to be displayed in Alarm administration Tick Admin if the header is to be displayed in Data administration Tick Print if the header is to be displayed in Reports Enter a colour code in Color RGB Place a tick in Mandatory if completion of this header is mandatory If a link to the header is to be created place a tick in the Link checkbox Select a selection group from the list box Click Save The new header is now created in the LMS 7 NOTICE You can check the structure created using Subscriber data gt Additional data see Section 9 Subscriber data page 41 970 130f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional Admin
132. te gt Keysafe management gt Additional data Add m gt Summary document Page s 1 gt Events gt Map gt Actions gt Reason gt Link phone workstation gt Scheduler gt Mandatory fields gt Co operation partner gt Subscriber status gt Device template gt Import Export template gt Delete historv 13 25 Bosch Security Systems Deleting history You can delete history data and voice files that are older than a particular time period Delete history Delete the history entries voice recorded files older than the specified period Deletion is in progress History data v Delete v Delete E months Deleting history data 1 Select a time period from the History data list box 2 Click Delete 3 Confirm by clicking OK History data older than the time period entered is deleted from the LMS 7 Professional database Deleting voice files 1 Select a time period from the Voice files list box 2 Click Delete 3 Confirm by clicking OK Voice files older than the time period entered are deleted from the LMS 7 Professional database A message appears in red deletion is in progress It is not possible to start another deletion User Manual 970 130f F 01U 173 315 V1 6 2014 10 100 en Verification 14 BOSCH Subscriber Data Administration Subscriber data Additional data Device data Subscriber data list Additional data list Device data list Ch
133. te the text fields 4 Click Create 5 Click Save The new device template is available in the LMS 7 970 130f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional 13 24 import export template Administration en 99 This allows you to define templates for exporting data from the LMS 7 Professional database into CSV files or for importing data into the LMS 7 Professional database More detailed information is available from Bosch Security Systems technical support BOSCH Import Export template Total records 9 Page s 1 Add Save fetter Tense eat soparaorl rae neser eva tacusine femore OO Contacts Data miarat il v E Croat Tove ED DevicelmportTemplate Import v No v Original Table v Delete LocalDeviceCore Data migratic csv _ itm _ No DaLocalDeviceCorecsy Origna sw Table w Delete b User list LocalDeviceToSubscriber Data migratic wv No Original v Table w Delete nen SubCore Data migratic vijes Jtn k No v Original i Table v Delete gt New role SubscriberAdditionalData Data migratic vifesv Jin No v Original v Table v Delete gt Call fitter Balancing Subscriber AdditionalHeader Data migratic No v Original Table v Delete gt Keysafe list SubscriberlmportTemplate Import J No J Original V Table J Dele
134. tector Ce E E lt lt Back Save changes gt You can select or enter the language and other functions here RF detector BOSCH HTS 62 A0 09 2000 Remote programming request Job E Subscriber Data Device data gt Display gt Create gt Analysis Last remote programming Last remote request lt lt Back Save changes 06 11 2013 13 57 35 06 11 2013 13 56 53 Po Copy data Read file Write file Call targets Extended Function assignment IP GSM module RF detector Assign phone numbers 1 to 10 C a a a a a a a a Start ime activation for RF 1 End time activation for RF 1 PoR PEE EER Custom event handler for RF 1 858521 ony EEEE a Wireless transmiter 2 RF detector 2 extended Panic alarm iv Assign phone numbers 1 to 10 C a a a a a a a a Start time activation for RF 2 End time activation for RF 2 00 00 iv Pee Snare R Custom event handler for RF 2 8521 ony Location code for RF 2 BS8521 oniy ated EEE RF detector 3 extended Panic alarm v Assign phone numbers 1 to 10 Start time activation for RF 3 00 00 End time activation for RF 3 Custom alarm type for RF 3 BS8521 only Custom event handler for RF 3 BS8521 only w Location code for RF 3 BS8521 only Code number 4 Emergency event personal elimille sis 0 o o o o o o o o didl IRKIRK Bosch Security Systems i 2 Assign a call trigger to the RF detectors Assign a call number to
135. tem phone in the 1st Extension No text field In case of a SIP option this number is also used as SIP extension 5 Enter the number of the system phone to be used for audible park in the 2nd Extension No 6 Click Save To delete an assignment 1 click Delete A confirmation window appears Confirm by clicking OK The assignment is deleted 970 130f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional Administration en 93 13 19 Scheduler Automate certain processes in the LMS 7 at a specific time 6 BOSCH Scheduler Add Save The meaning of unit field depends on period Period Yearly Meaning of unit month and day Example 1202 December 2nd Period Monthly Meaning of unit day of month Example 23 23rd day of every month History O Period Weekly Meaning of unit day of the week Example 1 Monday Period Daily Meaning of unit hour of day Example 12 at12 noon gt User list Period Hourly Meaning of unit minute of hour Example 30 30 minutes past very hour gt New user Period Every 5 minutes No unit entry necessary gt Newrole gt Callfitter Balancing J gt Events 1 gt Map gt Actions Add Save gt Reason gt Link phone workstation gt Scheduler Task The following tasks can be automated Test call supervision Birthday reminders
136. tenna and check in the CTI server the GSM signal strength Check the function of the SMS modem SIM card and PIN Replace the SMS modem If this is successful then you will get a confirmation message V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional Technical Recommendations en 109 17 Bosch Security Systems Technical Recommendations No other software applications other than installed by Bosch authorized technical staff are allowed to be installed on the server hardware No other software applications which are using the sound card are allowed to be installed on the operator Alarm client hardware PC Alarm client software shall be installed as back up on the CTI server Be sure that you have a good physical connection between all cables of the parts of the system Clean the fan of CTI server from time to time at last once per year Clean the mouse from time to time at last once per year Replace the hard disk of the CTI server from time to time at last once every two years Mark the Alarm printer with Don t switch off It is recommended to use a UPS Uninterruptible Power Supply for all system parts PC CTI server and also for network equipment announcement modules etc User Manual 970 130f F 01U 173 315 V1 6 2014 10 110 en Index Index A Actions 13 18 47 66 90 Activity monitor 10 Additional applications 14 31 Additional subscriber d
137. the possibility to park the call without audio option park Volume You can adjust the volume of the Carephone from soft to medium to loud With protocols ANT and RB2000 the appearance is the following g aad HA With other protocols including Geocare MobSec devices the volume setting buttons will have the following appearance You can adjust the volume settings of the headset microphone and loudspeakers with the following sliders These sliders appear for all protocols but do not appear in case of an activated CTI option Talk button Click the talk button when in half duplex mode Ong To switch from listening to speaking hold the button down while speaking The button is greyed out during full duplex mode Device functions 8 The window contains different numbers of special buttons depending on the type of device for triggering special functions B 3S Pincode EN KAE The two upper buttons are deactivated within LMS 7 Professional For further information about device functions see Section 6 Device functions page 31 User Manual 970 130f F 01U 173 315 V1 6 2014 10 16 en User interface 3 10 3 11 Social Alarm Management System 7 Professional A errue nur ERER kue uenee 8 The dial pad supports following functionality Creation of DTMF tones Clicking on the number buttons 1 9 during an active phone call creates the corresponding DTMF tones Preparation of an
138. tion Change Password Logout BOSCH Subscriber Data Device data gt Display gt Create gt Analysis Contacts History Administration Verification Change Password Logout Extended HTS62 62 Job Extended Call targets Waiting time for repeated emergency call Callback waiting time Number of announcements when calling a telephone Incoming call recognition Action button Activate output Assign input Input is Individual PIN code Acoustical feedback for technical failures Pre alarm time Confirmation with call Presence marking service done CPC Adaptation gt Select the extended programming data here Function assignment HTS62 62 Remote programming Last remote programming Last remote request request Job Call targets Function assignment External input Normally open contact closing Remote programming Last remote programming Last remote request request Wireless Transmitter mfa Emergency call o e Fire intrusion afafa Repeated emergency call and local confirmation Hoo Sign in sign out afafa Service call direct call Technical messages 1 Technical messages 2 Registration call presence marking service done HOoOAAARAaGA Device data en 57 lt lt Back Save changes Copy data Read file W
139. u Additional data has impact on the menu summary document and on the alarm summary itself 970 130f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional Buttons in the document bar en 19 4 3 Organisation Heil The welcome text for the organisations is stored here The text can be freely configured by the system administrator see Section 13 21 1 Adding a co operation partner page 96 gt Inthe document bar click the Organisation button The information for the corresponding organisation is displayed this will be used to welcome the subscriber amp EPa Welcome message RIKALA Welcome to Organisation C What can I do for you 4 4 Call history o The call history contains events pertaining to the current subscriber only if the subscriber is assigned to a device gt Click the Call history button in the document bar The call history consists of a table with the following information Date and time Device number Call trigger Name Actions initiated You can sort the contents of the individual columns in ascending or descending order e g according to call trigger by clicking the dark table header HG eE Mustermann Peter 2000 Total recards 23 Pagets 1 04 04 2008 09 05 05 Kaa aana grate ate mee t Mustermann Peter 2000 04 04 2008 09 04 04 Etat rate ar Cnr anaia E ae ee bir Mustermann Peter 000 Subscriber un
140. unsupported SMS protocols the SMS content is shown beside the note field on the right side 3 4 Document bar 3 You can use the buttons to switch to the information contained in the lower display field 1 S A Ed A 970 130f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security Systems CASS fei RIED Social Alarm Management System 7 Professional User interface en 13 a ds 3 5 Bosch Security Systems Note Discrepancies between the alarm and the database are shown here e g incoming alarm from a Carephone not listed in the database This button is only visible when entries are present Reason Actions The reason for a call e g subscriber fallen and the action taken e g ambulance informed is documented here Alarm summary This function allows showing the most important information The five information items by default are Absence History Gender Subscriber status Subscriber modification Organisation This contains the welcome text for the corresponding organisation Call history The history of the calls as well as other events such as subscriber data modifications reasons for calls and actions implemented are displayed here Additional data Additional subscriber data recorded in the system is displayed here Subscriber notes You can call up previous notes and add new notes here A history of the notes is displayed This button is hig
141. urity Systems User Manual 970 130f F 01U 173 315 V1 6 2014 10 12 en User interface Social Alarm Management System 7 Professional 3 User interface 3 1 Emergency call template Alarmclient System User Help Subscriber 4000 Device 4000 Mr AMann Han OrgC Mr AMann Hans Hauptstra e 33 a 7000 Stuttgart 1 Emergency Button 821 2 za x lt lt N 11 05 1933 cum Geis OF J 5S S S S amp Reason Social call F Social call No action necessary C Subscriber has fallen l Help is needed C Difficulty to breath l Ambulance alerted C Dizziness f Family doctor alerted C Combustions F Specialist doctor alerted C Subscriber unconscious l Contact person alerted C General phone call f Neighbor alerted C Intrusion f Police department alerted Fire Fire department alerted C Unknown f Testeall error has occured F Testeall Ok Birthday greetings l Remote programming a 4 Fertig Klaus Maier 200 DACH4 connected with LMSS 3 2 Information field 1 The information field contains basic information about the subscriber or alarm event as well as the call trigger e g emergency call button Optionally information related to the location code will appear in this field Subscriber 9003 Device 123456001248 alee DOG Red Cross Stuttgart 0123456789 Emergency Button 3 3 Note SMS field 2 You can view the last note entered in the note field In case of
142. vent A hexadecimal value must be entered preceded by a hash character The colour is displayed in the bar under the hexadecimal value Alarm sound You can enter the path to an alarm sound here The file is played back if this event occurs Use tech alarm If this box is ticked the event is evaluated as a technical alarm When this event occurs the device status for this device is set to New problem see Section 10 3 Analysis page 62 Auto handler List box from which you can select Alarm driven This is the standard setting The setting defined in the log is used With speak listen The event is processed using a speak listening connection Without speak listen The event is processed without a speak listening connection and is terminated when automatic reason actions are entered Otherwise processed according to the option Without speak listen parked Without speak listen parked The event is processed without a speak listening connection and then parked in the alarm list without a speak listening connection Auto reason You can select a reason from the list This reason is then marked as the default in Alarm handling if this event occurs Auto action You can select an action from the list This action is then marked in alarm handling as the default for when this event occurs 970 130f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional Administration en 89
143. xt You can use the Previous and Next buttons to display device core data with the next highest and next lowest search criterion respectively Back gt Click Back to move to the device list Deleting a device You can delete devices from the database 1 Click Delete device 2 Confirm by clicking OK The device is now deleted from the database NOTICE If the device is assigned to a subscriber the device cannot be removed from the system In this case you must first remove the device assignment in the subscriber data record Saving changes To save any changes you have made gt click Save changes The display returns to the device list and your changes are incorporated The edited list entry is displayed with a coloured background Note To enter a note 970 130f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional 1 click Note The notes can be used to record special details e g Scratch on the device BOSCH HTS62 62 Subscriber Data gt Display gt Create gt Analysis Administration Change Password No data found Device data en 53 lt lt Back Save changes CS 7 2 Enter your note in the text field and confirm the entry using Save changes The view returns to the device core data If you do not wish to save the note 3 click Back The history of all device notes is displayed below the text window 10
144. ystem 7 Professional 13 16 Actions You can view append and delete all existing actions using Administration gt Actions Actions Add Save a O oane O oae Add Save 13 16 1 Append actions To append new actions 1 click Add A new line appears at the end of the list of actions 2 Enter a new action in the text field 3 Click Save The action is now available in the LMS 7 Professional and can be selected during alarm handling by operators 13 16 2 Delete actions To delete an action from the LMS 7 1 click the Delete button next to the action that you wish to delete A confirmation window appears 2 Confirm by clicking OK The action is deleted from the system 970 130f F 01U 173 315 V1 6 2014 10 User Manual Bosch Security Systems Social Alarm Management System 7 Professional Administration en 91 13 17 Reason You can view all existing reasons that can be selected in alarm handling using Administration gt Reasons You can add or delete new reasons Reason Add Save Beason O Social call Delete Add Save Adding reasons To add a reason 1 click Add A new line appears at the end of the list of reasons 2 Enter a new reason in the text field 3 Click Save The reason is now available in the LMS 7 Professional and can be selected in Alarm handling by operators Deleting a reason To delete a reason from the LMS 7 1 click the Delete button next to the reason that you wish to delete

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