The solution
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1. Did structured content get you the localization ROI you expected Content Strategy e Globalization e Your company wants to address more countries e Competition e Your competitors have decided to localize their offering e You have been asked to be prepared to make your content available for far more many coutries e You selected to launch a structured content strategy to improve efficiency Copyright WhP International Vv Change management e 2 years ago you decided to go for DITA e To somehow reduce the cost of authoring e To significantly reduce localization cost e To get rid of DIP costs e To shorten the documentation turn around time e You went through all the changes e You have defined your document types e You have broken them down into topics e You have implemented a CMS e You have selected an authoring tool and trained your writers e You have designed your rendering process Copyright WhP International Presentation e The reasons e The solution e The effectiveness of the solution Copyright WhP International Your ROI expectation Cost of multilingual documentation Prior to DITA project Expected after DITA project 60000 60000 50000 50000 40000 40000 30000 20000 10000 1 Ig 3 Ig 8 lgs BAuthoring Localisation W DTP in target language Estimation for a User s Manual around 130 pages of a new machine Authoring includes int2. _ E a 0 30000 1 Ig 3 Ig 8 lgs BAuthoring Localisation W DTP in target language Copyright WhP International Who shall do that WhP e The Language Service Provider LSP e If you are spending less than 5 Mio in localization since the LSP will share with others e In full transparency e No up front capital expanditure vs a commiment on volumes e Amid size LSP e If too small it does not have the compency nor the power e f too large its overheads might damage the ROI Copyright WhP International Presentation e The issue e The reasons e The solution e The effectiveness of the solution Copyright WhP International And it works e The customer e A leading specialist in automation 100 countries 140 000 employees e The project e From 2003 to 2007 Only localization was outsourced to a very large LSP e In 2007 it outsourced technical documentation management from authoring to publishing and localization e Assystem and WhP were selected e Over 5 years permanent process improvements in full transparency with the customer Copyright WhP International Improvement steps e Clean the linguistic assets e Translation memories e Term bases e Improve the localization process e ICE matches e Set up the GMS e Automated workflows e Integration with CMS e Switch to Xliff standard e Implement Machine Translation e Feed back on Auth
3. Check translation Handshake Check translation Post process Deliver project Update TMs Invoice Measure linguistic quality Copyright WhP International Advanced filtering MIRE ra lt BibInfo version 1 revision 15 lang eng gt lt Titles gt lt MainTitle translate trans gt M lt SubTitle translate trans gt Transmitter and Receiver Modules lt SubTitle gt lt SubTitle translate trans gt Hardware Guide lt SubTitle gt lt Titles gt lt Graphic file tct G SE 0023386 align left angle 0 000 cropped 0 float 0 he lt About anchor D SE 0025775 1 gt lt Scope browse seq browse anchor D SE 0025775 2 gt lt P lt Validity browse seq browse anchor D SE 0025775 3 gt lt P production type both tran lt P V ref variablename SoM_ValNot1 gt lt P V ref variablename SoM_B ValNot1 gt lt Table V ref variablename OnlineDataSheet1 gt lt P V ref variablename OnlineDataSheet2 gt lt Validity gt lt RelatedDocs browse seq browse anchor D SE 0025775 9 gt lt RelatedDoc gt lt RelDocTitle tr lt DocRef translate trans gt lt P production type both translate trans gt E100000001396 lt P production type both translate trans gt E100000001397 FRA lt P gt lt P production type both translate trans gt E100000001398 GER lt P gt lt P production type both translate trans gt E100000001399 SPA lt P gt lt P production type both translate trans
4. gt E100000001400 ITA lt P gt lt P production type both translate trans gt E100000001401 CHS lt P gt lt DocRef gt lt Relate lt RelatedDoc gt lt RelDocTitle translate trans gt lt P production type both translate tran lt DocRef translate trans gt lt P production type both translate trans gt E100000001402 lt P production type both translate trans gt E100000001403 FRA lt P gt lt P production type both translate trans gt E100000001404 GER lt P gt lt P_nroduction tvne hoth translate trans gt FT00000001405 SPA lt P gt Save C Show markup Edit Mode Segmented Freeform C omine Viewer Asset D SE 0025775 1 eng fre xml Source Projects Assystem SoMachine src en US P SE 0000602 1 Documents fre Text Import D SE 0025775 1 eng fre xml 27 segments 135 words 2 Modicon 1 Add Show comment placeholders for this segment 4 Transmitter and Receiver Modules No Add comment placeholders s found os bho segment 6 Hardware Guide No Add comment placeholders sor this found segment 8 This guide describes the hardware implementation of 2 Transmitter and Receiver modules Add Show comment placeholders for this segment Copyright WhP International Rendering Save L Show markup Edit Mode Segmented Freeform O Oomine Viewer Asset D SE 0025775 1 eng fre xml Source Projects Assystem SoMachine src en US P SE 0000602 1 Documents
5. International E Average 1000 wds B German E Service level N N S y Service incidents incidents 1000 projects Guidelines 4s
6. e The solution e The effectiveness of the solution Copyright WhP International Any solution e What if we have a contract e Where everything is charged per word e Where word price is fixed e Its not fair e Your supplier will quit sooner or later e Its quality level will drop e Do you measure the quality e When you get hit its too late e The technology keeps generating mistakes Copyright WhP International The solution WhP e Review the localization process when you switch to Structured content e Select the best practices in localization to apply e Select the best mature technologies e Identify what shall be internalized what shall be outssourced e Select the partner s who can support you e on all these changes e ona permanent improvement process e Plan the transition phase Copyright WhP International Globalization management system WAP e Setup a modern GMS Globalization management System e With automated processes with workflows user profiles e Ground for all other best practices _ e Integrate this GMS with the CMS e to automatically synchronize the workflows e to reduce human effort e Align administrative processes e Quote approval e invoicing Copyright WhP International Advanced CAT tool e Clean the linguistic assets e Term Bases e Translation Memories e Build dedicated filtering e To hide as much structure as possible to the tr
7. anslator e Configure In Context Exact ICE matches e To benefit from the pre translated content at a low cost without quality issues e Provide the translator with rendering features e Either standard rendering Stylesheets e Or the exact CMS rendering Copyright WhP International Measure and control quality e Set up a process e Automatic Quality control e Structure control e Completion e Spell check e Terminology e Custom checks string length figures e Customer review e By an In Country reviewer e With rendering features e Updating Translation Memories e Define Service Levels e Keep measuring service levels e Against realistic targets SLA Copyright WhP International u eee istequalty Seveeinadens Set up Machine Translation e Machine Translation MT e To increase productivity followed by post editing e Mature technology e Efficient when properly tuned e Tune the M T Engine e With actual clean linguistic assets Term Bases Bilingual corpus e With proper DITA structure management e Involving the linguists from your partner e Measure productivity increase e Check the impact on quality e Update your authoring rules Copyright WhP International e If you do all these steps and in this order Expected after DITA project To be expected with best practices 60000 60000 50000 50000 40000 40000 30000 M se EE
8. e computer internet software taxes currency rate bank costs including Vacation commercial tests training invoicing chasing payments complaint management setting the environment professional translator simple content with some terminology Actual content WhP e Sentence to translate Refer to the Unity System Planning Guide for an example of an M1 block created in a Unity application to read the ports of a switch DRS to diagnose a ring break e In XML structured content lt P production type both translate trans gt Refer to the lt Siring V ref variablename ProductName_CCS_CPFx_italics_abbrev gt lt Emph translate trans italic italic bold no bold over no over under no under System Planning Guide lt Emph gt for an example of an lt NoTrans translate notrans gt M1 lt NoTrans gt block created in a lt NoTrans translate notrans gt Unity lt No Trans gt application to read the ports of a switch lt GlossRef translate trans target D SE 0008564 68 gt lt No Trans translate notrans gt DRS lt No Trans gt lt GlossHef gt to diagnose a ring break lt P gt lt FactBlock gt e How to make sure e lam translating at an acceptable speed e do not corrupt the structure e do not enter double or missing space Copyright WhP International e Some CMS propose to filter the sentences already translated e tis interesting when slight changes happened to a topic even thoug
9. erviews investigation and validation Localization include all external costs charged by LSP but no internal costs Copyright WhP International Measured ROI e You got everything right e Decrease in authoring cost e No DIP cost left e Shorter turn around time e But not the expected savings in localization Expected after DITA project Actually reached after DITA project 60000 60000 50000 50000 40000 30000 M ss FE _ E BE a 0 1 Ig 3 lg 8 lgs MaAuthoring Localisation W OTP in target language Copyright WhP International Presentation e The issue e The reasons e The solution e The effectiveness of the solution Copyright WhP International Fix costs WhP e Ina localization project there are plenty of tasks which are not related to the size of the project e Exchange of files e Pre processing and post processing 7 e Administrative work quote preparation approval invoicing a Estimation for one project of 40 000 words to 10 batches of 2000 words Assuming the price per word is unchanged WVariable costs Fix Cost M Internal costs Copyright WhP International Unit price per word Expected Net monthly income Expected gross revenue Number of Working days Average productivity Unit price Copyright WhP International Before 3000 4500 18 days 2500 wd d 0 100 wd incl Salary social charges infrastructure offic
10. fre Text Import D SE 0025775 1 eng fre xml 27 segments 135 words 2 Modicon 1 Add Show comment placeholders for this segment 4 Transmitter and Receiver Modules No Add comment placeholders ie found segment 6 Hardware Guide No Add comment placeholders ie found segment 8 This guide describes the hardware implementation of 2 Transmitter and Receiver modules Add Show comment placeholders for this segment Modicon TM5 Transmitter and Receiver Modules Hardware Guide 04 2012 Copyright WhP International Customer review Browser Workbench w Viewer Freeform Editor D _ Save Save and Update TM Tools C show markup Task 1 Project Assystem0001 Asset D SE 0021116 1 eng fre xml All segments el You can either monitor each and every unit of production or you can define a lot size and have the average mean Vous pouvez contr ler ou chaque unit de production ou vous pouvez d finir une la taille et avoir l nergie energy calculated for the units within the lot moyenne moyenne calcul e pour les unit s dans les sorties physiques O 13 For example if you set the 5 parameter to 1 the display will reflect the energy consumed for each individual unit X Par exemple si vous r glez 5 le param tre 1 l affichage r fl chira le courant consomm pour chaque unit and the display will be updated with every unit produced
11. h it is charged only 25 e But 2 similar sentences might translate differently e Whether in a title in a list and in a legend e What do we do e But the translator is lacking context It also uses them in the mechanisms provided for handling function block instantiations e Either make a quick choice e search the reference document PDF was provided e ask a question to my customer and wait for his feed back Copyright WhP International Consequence on unit price e If we factor In e The smaller size of projects e The lower productivity e The unit price per word will be affected incl Salary social charges infrastructure office computer internet software taxes currency rate bank costs including Vacation commercial tests training invoicing chasing payments complaint management setting his environment Average productivity 2500 wd d 2300 wd d professional translator simple content with some terminology Unit price 0 100 wd 0 115 wd Copyright WhP International That s why WhP e Through the double effect of fix costs and unit price per word Expected after DITA project Actually reached after DITA project 60000 60000 50000 50000 40000 40000 30000 30000 20000 20000 10000 B ot 0 1 Ig 3 g MaAuthoring Localisation W OTP in target language 8 lgs Copyright WhP International Presentation e The issue e The reasons
12. individuelle et l affichage est mis jour avec chaque unit produite LJ If however you set this input parameter to something greater than 1 then the function block will sum the energy for Y Mais si vous r glez ce param tre d entr e pour une valeur sup rieure 1 le bloc fonction additionnera that number of units produced and divide the sum by the lot size before displaying the result l alimentation pour ce nombre d unit s produites et divise la somme par la taille du lot avant d afficher le r sultat O 16 in very high speed production applications it may not be possible to accurately calculate each and every unit of production Dans les applications de production tr s haute vitesse il ne peut pas tre possible de calculer exactement chaque unit de production O 17 The speed of the function block processing d complexity and organization of your appid task in which you have programmed La vitesse de traitement du bloc fonction d pend de nombreuses de facteurs y compris notamment la taille complexit et organisation de votre application la vitesse de vos r seaux de communication et la priorit t che dans laquelle vous avez programm vos blocs fonction i J Copyright WhP International Quality control Linguistic quality rating Monthly projects delivered Linguistic quality errors 1000 words Accuracy 00 Terminology Guidelines Language Copyright WhP
13. oring Copyright WhP International Customer architecture WhP topic ii Rendering Publishing Authoring _ FrameMaker D XML CMS es cm Acrolinks 4 Package OR Customer a reviewer _ Post Edition WhP Translator Copyright WhP International Result e Customer confidence went up e The overall volumes of documentation increased e The number of languages increased e The localization costs remained rather stable e We got other localization projects Copyright WhP International e Technical content is getting closer to marketing content e Everything is now on line e We integrate more and more SEO localization features for technical content e Videos 3D animations audio localization e User generated content community management e More and more DITA awareness e In Western Europe e In Eastern Europe e In Asia Copyright WhP International WhP Conclusion e My peers very often tell me Why do you invest in Technical Documentation There is nothing new to do e My answer is always Because there is plenty to do especially when your DNA is innovation technology and advising your cusiomers pariners Dominique Trouche CEO WHP International dominique trouche whp net Copyright WhP International Workflow for one language Pre process Analyse files with TMs Assign translation
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