VoiceSoft VSP USB User`s Manual v2.2
Contents
1. VoiceSoft C Computer Management File El Computer Management Local E a System Tools I W E Event Viewer E Action View Window Shared Folders 81 Local Users and Groups Performance Logs and Alert g Device Manager a 5 Storage H Removable Storage Disk Defragmenter Disk Management E a Ea Services and Applications Help 2m A Phone Recording System User s Manual 7 Display adapters 4 DYDICD ROM drives E 3 Flopp disk controllers A Floppy disk drives 1 12 IDE ATAJATAPI controllers gt Keyboards LEI Mice and other pointing devices Monitors Network adapters 4 Ports COM amp LPT md Processors 4 A Sound video and game controllers System devices Universal Serial Bus controllers Eg Generic USB Hub g Intel R S2801EB USB Universal Host Controller p Intel R amp 2801EB USE Universal Host Controller a Intel R 82801EB USE Universal Host Controller z407 Intel R 82801EB USE Universal Host Controller 24DE a Intel R 82601EB USE Enhanced Host Controller 2400 i TX USB gt USB Root Hub USB Root Hub USB Root Hub gt USE Root Hub gt USB Root Hub e4De2 2404 Main program installation Must be install For example VSP 02 Windows XP operation system A Open CD and run folder setup exe file in CD VSP as pic 3 2 2 5 File Edit View Favorites Tools Help Address File and Folder Tasks2. i Make a new Folder e Publish this Folder to the Web tz Share this folder Other Places ta Local Disk 01 i My Documents 4 Shared Documents Ir My Computer J My Network Places CD Bak bi Bi Pp Search Wo Folders E datal hdr sp HDR File a 100 KB een KE Be Fle AR 332 KB layout setup BIN File IM File 1 KB 139 KB Setup Configuration Settings 1 KB VoiceSoft Phone Recording System User s Manual Pic 3 2 2 5 B One moment it appears pic 3 2 2 6 and click Next InstallShield Wizard Welcome to the InstallShield Wizard for SP_U2U4 The InstallShield Wizard will install SP UA on your computer To continue click Next lt Back Cancel Pic 3 2 2 6 C It appears pic 3 2 2 7 click Yes InstallShield Wizard License Agreement Please read the following license agreement carefully Press the PAGE DOWN kep to see the rest of the agreement Kequiesce clerk command for admin Cary out charging soft before please ensure soft dog had insert up Forbidden electric pull Insert salt dag Soft has got to in conjunction with soft dog make use of Admonish Procedure being copy right law and the preservation of international treaty Unwarranted copy or emit procedure Or the any of among these departments All shall will Being civil code and the grueling of code And a general officer being law allow s to biggest condemnatory lt Do
3. F It can run the client information popup system 1f double click POPUP shortcut 6 4 POPUP system setting If you open the password protection it need password to login POPUP system the choosed option is the protected option Interface language Setting popup language interface Popup client information Open this option it can popup as pic 6 4 1 when enter incoming call Or it only popup one prompt in the screen left corner Sound prompt When enter incoming call the system will make a sound to prompt 26 VoiceSoft Phone Recording System User s Manual Customer Database x Basic information Company product Contact person Address Payment and hair goods Customer s Phone Mumbers Please seperate phone numbers with J 0000123 ml Ba l a Department mm Customer Type ad O VIF Customer Customer Description or blemo L List in black list reason is Caller ID 0000123 Customer s name Mr GAO Brief 6 5 Client management Add new client Click client informaion gt add and it can according to the content to add the client information Editor Double click the editing client click modification after finish editting Delete client information Choosing the delete clent information click delete choosing option Export Excel Export the client information to Excel Export and backup Export the client information and backup the file Ren
4. i aan eare 20 SE A a Pe OAC UD RSS SIR 21 A os S 621M OLUN ONT ofa ar icy 01 T lt E UR IR VU RO 21 SAR EL A occcnnseacaracceataeaseasaracceatabarcearanacceateparonatanaccasiebaroaaranacceaiebaronaanarccaieenoarenacacatonar 22 NOT sas a tree ene STN Su ARG ana anda and ana an 24 Sd ENN eecsereeipistre ep kerer es ENE EEEE EEEE OEE EOI EE EEEO EEEE PEE 24 5 5 2 Network monitor Lan Internet seeeeeensseesssesssenssensserssersssesssesssessserssersseesseeseesseessseessersses 24 The sixth chapter POPUP Client information popup system 0000 25 0 L Pop p systeni Mnetion introduction ssseos en teeta os bees E at eee eee EE 25 6 2 Stand alone version popup set ne ModE siirre reei end pa in al na dl naga 25 6 3 Network version popup setting mode esssssssssssssseoeeereresssssssssssseeeeterreessssssssssssseeeereressssssssssssees 26 SS oe sass sassatae anne onceascnassweoneaieusasaancuanssancusnnnaddugesbassedaasananeesboncinaosadaesastassesnssaschonbbondesstas 26 CUTE AU lg ss NR A A A A E 27 OO INCOMING call log csesssrcssanretecsrerscosseusaceranmidanvsnabatenssebasusacssadenanntionesenhotwnatusdonvssusarensanbseanseebetwoatisees 28 The seventh chapter Client inquiry using 0000 etern 28 Te OIG TA moniy MS UAV O TU NTV TO TE 29 1 2 HOW to use TCCOLUIN sysem ka ant ala a an anc oak sn 29 7 3 According to channel inquiry recording in clent eeee
5. I VSP 02 Telephone Recording Box CO Line Phone VSP 04U Telephone Recording Box VoiceSoft Phone Recording System User s Manual POWER EA co ome Cee amr th Em a Se USB COLine Phone i i toe f at a A ka k j me F EE VSP 08U Telephone Recording Box 3 2 2 Software installation Fox example model VSP 02 Windows XP other model s installation way please refer to the installation user manual file in CD The software installation divides into driver installation and main program installation two parts Driver installation A The USB recorder driver installation can not be installed by windows built in installation wizard After installing the USB recorder it will appear find out the new hardware wizard please cancel this wizard B Dblclick USB_Driver_Setup exe in CD to install the driver as pic NSE Driver Setup C Click OR as pic below VoiceSoft Phone Recording System User s Manual Installer Language Welcome to the USB driver 7 0 Setup Wizard This wizard will guide you through the installation of USB driver 2 0 Itis recommended that you close all other applications before starting Setup This vill make it possible to update relevant system files without having to reboot your computer Click Install to start the installation E Click next F Click Continue G Then click Finish
6. S is 0 direction is dialing in and the conversation time is Oct 8th 2004 you can inquire as pic Input 0 at Dialing a number and keep blank of option Out going call Setting 2004 10 08 00 00 00 at Start time 2004 10 08 59 59 59 at End time For example The Remark information is Incoming call of Mr zhang and he talked about the exploitation market problem last time If you want to inquire this record you can input exploitation market at Remark and click Display the result of inquiry then you can inquire the record of you need Recording file delete e Delete the file of choosing Please choose the recording file the recording file of choosing is blue then click delete the file of choosing e Delete present library Delete all record at present library Remark Library without any mark is very important The rule of recording save A The system will auto build up months database each month for example voc2005 08 mdb stands for the recording file database is Aug 2005 B When sell out the system the system will auto save in the months folder in local hard disk s Txrec folder If it is the recording box series goods and it will save by the local disk root directory months folder C Recording file introduction for example one recording file name 01 B 9075512345678 1001 20070510133327 wav about this record stands for l stands fo
7. you accept all the terms of the preceding License Agreement IF you choose Mo the setup will close To install YSP_U2U4 you must accept this agreement InstallShield Back Teg Ho Pic 3 2 2 7 D In pic 3 2 2 8 input User Name and Company Name or as default User Name and Company Name it will ok and click Next VoiceSoft Phone Recording System User s Manual InstallShield Wizard Customer Information Please enter your information Please enter your name and the name of the company for which you work User Mame TMT Company Name THT Back Cancel Pic 3 2 2 8 E It will appear pic 3 2 2 9 currently is the default installation route if you need to amend the installation route of recoding box please click Browse If not need to amend it it can click Next directly InstallShield Wizard Choose Destination Location Select folder where Setup will install files Setup will instal YSP_U 2U in the following folder To install to this folder click Nest To install to a different tolder click Browee and select another tolder m Destination Folder C Program Files WSP_U2U4 Browse Cancel Pic 3 2 2 9 F One moment it will appear the installation schedule as pic 3 2 2 10 10 VoiceSoft Phone Recording System User s Manual InstallShield Wizard Setup Status WSOP_U2U4 Setup ts performing the requested operations Installing CA
8. MINO MWS sustem se te udiah ecard dll 33 Installshield Pic 3 2 2 10 G After finishing the installation click Finish and finish installation As pic 3 2 2 11 Installshield Wizard InstallShield Wizard Complete Setup has finished installing VSP_U2U4 on your computer Langel Pic 3 2 2 11 H It will build up one shortcut key on the desktop after you finish installation as pic 3 2 2 12 Double click the shortcut key and run the recording system The software operation please refer to the sixth chapter 11 VoiceSoft Phone Recording System User s Manual Pic 3 2 2 12 The Fourth chapter Function Setting and index 4 1 About login system Default user name and password admin In system default status if not login the system and it can not to do any operations 4 2 How to rejigger the storage place of recording file After finish install the recording system well system default the recording file storage place in disk C In normally disk C is the windows system disk and it is not good for to advice disk C as the recording file storage disk So how to rejigger the route of recording file storage Open Parameter Setting gt Recording Option gt Storage place rejigger the recording storage place Rules of recording file storage It can set 4 disks to store the recording file at mostly When the Catalog memory store fully it will auto switch to Catalog two and go on stor
9. VoiceSoft Phone Recording System User s Manual Contents The first chapter Introduchon ccccccccccssssencessssssevssssssscecccccsnneeecccssssevssessssccccccssaseneesessssees Z The second chapter Main Function cccccccsseeesoosssvevevsssescccccccssueceeccsssssvsssssssecccccssereeeesossssens 3 The third chapter Installation and connection eeeeeeeennnnnnnrrrrrrrrr rr 4 eb eG Ome OMAN O i s3x6 0 ssonasasanceanceancvonaiasderaspasacandhanseasctosouasstasstuanasadauensias tusnonashesshaneeanahanaweeaneneuseataies 4 3 2 Recording box VSP 02 VSP 04U VSP O8U installation and Connection cccccceeeseeeees 4 The fourth chapter Function Setting and index ccccccccccccssssssesseeeeeececceeeeeeeeeaaaaasesseees 12 The fifth chapter Software Operation cccccccesesssssssseeeeccccceeeeeeeeasaesssseeeeeeeeceeeeeeeseesaaaaaeeseees 13 5 1 Main interface and channel status introduction 00000e eee eeen 13 LO STEN gasinu a aa a 16 NA OC UNIS Sese dersien EEEE buinn Bad nuisuafja kisa Bad uisualhu EEEE 16 ROF SE E E E E E E 16 IS e e ee eee ee ee ee a 18 5 3 3 Password Setting and authority distribution dd 18 5 3 4 Extension Setting POPUP Incoming call number popup system 0000 0 eee eee 19 Xr 0 etry 0 K Vee aB mode Setii geen ene ee eee ee mee eee eee 20 5 3 0 HOW t hide the recording S n saka i aa SR ak a a
10. connection if it is the auto get the IP of PC and input 127 0 0 1 As pic 6 2 1 25 VoiceSoft Phone Recording System User s Manual fj Systemsetting i RecordOption NumberOption PasswordOption SeatOption Otherlptions 2 Launch IF B Click Startup Popup at recording main program and it will popup this system As pic 6 2 2 6 3 Network version LAN popup setting way For example VSP Recording Normal Version A Each PC will install the main program in LAN about the recoridng system server click start running and input G vsp setup exe in case of G is CD ROM B Running the main program of recording system click parameter setting gt extension option gt extension PC s IP address and add the IP address of each PC It can get the each PC s IP address from Local connection C Parameter setting gt Extension option gt Open IP interface N D Please setting in completely share in the installation catalog in Server the PC has installed the recording system The installation catalog default is C Program Files VSP if amend the installation route and it will share the correct route E If the PC install the recording system IP address is 192 168 1 2 then it can in other PC through network neiborhood search PC 192 168 1 2 and find VSP installation catalog Then copy the shortcut way Popup exe to the desktop
11. d into three paragraphs For example some customer only want to record at 8 00 12 00 14 00 18 00 It can input 08 00 at Start timel 12 00 at End timel 14 00 at Start time2 18 00 at End time2 Startup mode There is Pressure Control Key Control Sound Control but default Pressure Control Start up the recording according to voltage of phone line That means hooking off to record hooking on to stop recording The mode is mostly used at analog line Key control Start up or stop recording according to key of user s phone After you setting with key control mode it will start to record when you press and stop recording when you press in your conversation But if not press any key it will not record For example if set with Key control at channel 1 when in the conversation it will start recording when press and stop recording by H As picd 3 1 2 W RecordSet RecordData Weer umber Monitor Record 24Hr Record StartTime1 EndTime1 Start Timez EndTime StartTimes EndTimes Boothode 12345675 Yes Full YES 1 1 ELEJE Yes a FE ce ee ee ee ee ee ee To confirm to press key Enter the green color indicates successful in modification Magnitude of the current sound Pic 5 3 1 2 Sound Control Start up or stop recording according to sound of line For example If you want to recording the Microp
12. der EXTOr dar Click right and popup the menu CallTimsDrdar Dar ali onde dee Tial Hur erir der lireciisnirdisF Type Order A VIF Order 3 Pick up file If you want to copy one important recording log to the other colleague listen and you can do as the step A Open Recording Inquiry B Choose you need copy the recording log click right and it will popup one menu as pic above and you will find the file if using Search goal command then you can copy it Or use the command saved as WAV then copy one counterpart of the recording file and copy it directly Voice file remark It can add one text for the voice file First need choose the remark 699 recording file and click Remark and input text it will ok as pic Filter condition of Inquiry GeneralEnquiry Channel User number Duration 00 00 00 vale starttime 2013 03 24 00 00 00 End Time 2013 03 24 73 59 59 Today Inthreedays In one week User defined DDC City Dial Incoming Show Result button then it will appears remark dialog box VoiceSoft Phone Recording System User s Manual Examples of inquiry A If you want to inquire the number 6661 you can input 6661 in the dial a number cote and click display the result of inquiry then all the recording record of number 6661 will be filtrated B In your inquiry if the NO
13. ec or it will display can not search in the network neiborhood 29 VoiceSoft Phone Recording System User s Manual t GeneralEnquiry 2 Biemna P Duration 00 00 00 t TRE Starttime 2008 08 11 00 00 00 EndTime 2008 08 ff 23 59 59 iw Auto Update time DOD DialOut City Incoming Search path Browse button Search Record File Type wav Saye Show Result Return Pic 7 2 2 Description of Synthesis Inquiry Channels Can choose channels inquired blank means all channels User Number Can choose the user number which will be inquired blank means all user number Time Can set beginning or finishing of inquiry Dial a number For example If you input 123 all numbers include 123 recordings were screened out Renew the time automatically It only can inquire the recording file intraday if you choose this option Search scope You can input the recording file of main program server or can search in the internet The recording file type of search It has three types WAV TS2 TS4 About Parameter parameter setting recording option compression ratio Compression ratio is 1 1 recording file is WAV format 1 2 recording file is TS2 1 4 the recording file is TS4 then save Conversation time Inquire according conversation times Trunk When you connect the recording system to Group phone it can set the trunk which is need to inquire Extension When y
14. eeeeernnnnnnnnrrrrrrrrr ser 31 VoiceSoft Phone Recording System User s Manual The first chapter Introduction Thanks for choosing VoiceSoft Phone Recording Sytem Please read this user manual before you installing and using VoiceSoft Phone Recording System VoiceSoft Phone Recording System is a modern enterprise management tool It can monitor and manage the call and with incoming call number popup call charge with pbx extension record voice mail and so on functions VoiceSoft Phone recording system is one kind with the hardware and software It carves up VSP Normal version Standard version Senior version VSP Normal version with Phone Recording Monitor real time Out going call record Unanswered call Incoming call number popup Business management Network inquiry Long distance management Extension record and so on functions Standard version adds Call charge function Senior version is add voice mail function From the hardware it carves up USB box PCI Card Embedded and 3 kinds According to different user s need the system from channel channel 2 channel 4 channel 8 channel 16 channel 32 and so on Stand alone use channel 1 VoiceSoft Phone Recording System is widely used in few lines user It used in commercial call electric power dispatch hotline call complain call financial and stock traffic and transportation and so on Our company keep the right of amending the user manual please pay some understand if delay
15. emory at different disk Don t keep the directory in C disk and protect the system from virus Give an alarm when the hard disk is lack When the harddisk 1s lack it will make a sound and the dialog box will give you some display but harddisk memory is fully and give an alarm and voice alarm this two options will must be opened then it can become effective Recording compression rate It can set 1 1 1 2 1 4 times compression default is 1 1 compression and build up the recodring file format is WAV if 1 2 times compression the build up recording file format is TS2 if 1 4 the build up file format is TS4 5 3 3 Password setting and authority distribution a Rejiggering the administrators password Setting way Open parameter setting gt Password option gt Operator password table gt Rejiggering user password 18 VoiceSoft Phone Recording System User s Manual F a Eg RecordOption Numberoption PasswordOption ssat ption OtherQptions iw System passyord protect W Record pazsyword protect W Unsoed password protect W Setting password protect W Log password protect W paly passyword protect W Query password protect iW Message passvword protect W Ext password protect Operator password list Description of password option Use system password protection If choosing the option System can enter when instruction protectionis needed automatically Other option It means it i
16. ew and backup When the client information is deleted by by accident or after reinstalling the system the client can throught the order to renew the information of backup before As pic 27 VoiceSoft Phone Recording System User s Manual Customer Backup files Look ir E Desktop du fea ee FE f My Documents EG Y My Computer by Recent py Network Places Documents a a B xCDBack TsdeD Desktop F Hy Documents 3 My Computer L File name ITeCDBack pe Oper My Network Files of type TSDback files TsdCD a Cancel sr Places Open as read only The client information popup by appointed extension It can set as pic blow when Mr Wu enter incoming call it will popup by extension 1001 s PC Customer Database Basic information Company product Contact person Ade Customer s Phone Mumbers Please seperate phone numbers with 0000123 oe Customer ID 6 6 Incoming call log It can save the detailed history incoming call record in the incoming call log database the user also can choose to educe to Excel The seventh chapter Client Recording system inquiy client using Remark The function is not use for Recording box Recording system inquiry client In LAN after the user install the recording system if other PC B need to inquire the recording it can through the recording system inqur
17. g System User s Manual B Icon interpretation of Channels Oh Sound control Sound Control Recording 5 2 Login 1 Login After input user name and password can login Different users have different authorization Default user name admin password admin cel Password 5 3 SoftwareSetting 5 3 1 Recording Setting In Recording Setting it can set each channel s attribute such as the channel s line number or user name or whether the channel can recording by time sharing ij RecordSet RecordData Channel Usertumber Monitor Record 24Hr Record Start Timel EndTimet Start Timez End Time StartTimes End Times Boothode Startupkey End 12345670 Yes Full Wes 1 Voltage Yes pT yes Ful Vs ee sr Votg To confirm to press key Enter the green color indicates successful in modification magnitude of the current sound 16 VoiceSoft Phone Recording System User s Manual Pic 5 3 1 1 User call number Dblclick to input user and call number of the channel it can be inputed Chinese English and so on As pic 5 3 1 1 Monitor Can set to monitor one route or not to do Recording Can set to record one route or not to do 24 hour recording If want to record at different time section set 24hours recording to be no 66 Time section stands for not setting Time can be divide
18. hone you can choose Sound Control Sound Sensitivity Adjust sound sensitivity to start recording of sound control Default is 18 decibel After you choosing the Sound control it will 17 VoiceSoft Phone Recording System User s Manual start up recording when the recording system sound reach 18 decibel It will stop recording when it under 18 decibel and 5 sec Parameter Setting Recording Item begin to count recording seconds 5 3 2 Harddisk management t Systemsetting RecordMemory Lompressibility H Record Compress 1 2 compressibility Record Saved to Disk sog ME Automatic clearance when the 400 hi data Space USE Up a Kt vill give an alarm when the Died sala al alinn EM cr lial ts u Mw Sound Alarm m k 5 ka Start Record Seconds auto fiter second Voice End seconds hWemoaryPath Ej D iTxRec Em Recording backup M Cataloquetwo E TxRec FTP Backup x Atomatic backup to CD ROM t recording M Catalogue three FAT mm equipment required Iw Catalogue four GiTeRec Recording memory Empty memory of every system of operation disk is less than reserve memory set by system system will delete foremost file of which memory is equal to deletion memory set by system For example Picture 1 4 the recording file is saved in catalog C VSPRec When the memory of disk C less than SOOMB the system will delete 100M foremost file Can set 4 directory at most which is different m
19. ick save 20 VoiceSoft Phone Recording System User s Manual Minimized Display Title on taskbar Display icon on taskbar iw Use Hotkey Ctr Shift 5 C After setting the recording system will hide at background it can use hot key Ctrl Alt S to find it 5 3 7 FTP Backup This function use need Internect f Connection Properties Server 192 168 1 55 User admin save Path Password fr Fort 21 Test Connection Return Open FTP auto backup function then setting FTP server IP address user and password save place port and so on Normally is 21 port FTP transport rate is restricted by net rapid For example One insurance company HQ in Shenzhen and have some branch company in Shanghai Beijing Guangzhou then the Shenzhen HQ how to inquire the other branch company s recording file the setting is A Setting one server in Shenzhen HQ B Other branch company need to install phone reccrding system well open FTP auto backup function the mainframe inputs server IP address or domain name of Shenzhen HQ and setting well the other parameter such as user password or use port Please restart the recording system after you setting well the system will auto upload the recording file to the appointed FTP router 5 3 8 Special number disposal The function can set some special number not recording the setting step 1s A Open Parameter Setting g
20. ing So analogy When all the working disk of setting store fully the system will clean out the recording data of earliest so that the system can continue to working always The system will build up one folder to store the recording file each month At the months folder it will build up one folder to store everday For example 20050809 stands for the recording file of Aug 09 2008 in this folder 4 3 How to rejigger the system login password The system default login password is admin about how to rejigger this password 1s Open Parameter Setting gt Password Option gt Operator password table gt Rejigger user password 4 4 If only recording the out going call the Dial in call will no need recoding about this setting is Open Recording Setting gt Recording table and choose pull out 4 5 About how to set the extension function Please refer to 5 3 5 chapter 4 6 About how to inquire the recording Please refer to 5 4 chapter 4 7 About how to startup the popup function Using this function it need to apply for the Caller ID FSK DTMF A Open Parameter Setting gt Extension Option gt Open IP interface Remark B Then add IP address of extension PC if gets the IP of PC automatically then 12 VoiceSoft Phone Recording System User s Manual input 127 0 0 1 and click Save C After finish the second step above then Startup the popup
21. it will ok The detailed introduction please refer to the sixth chapter 4 8 About how to set User Number For example I have installed one pcs recording system of 2 ch and I want to make the user of 02ch is Market department Mr Xiaowang about the setting is A Open Recording Setting B Double click O2ch User Number cote and input Market department Mr Xiaowang then input Enter After finish setting it can see the conversation status of Market Mr Xiaowang in the recording system working interface directly As pic 4 9 2 a Recordset RecordData User Number Fo Market department Mr xiaowang Pic4 9 1 O01 Market Mr xiaoywang 00 00 10 Pic4 9 2 13 VoiceSoft Phone Recording System User s Manual The fifth chapter Software operation 5 1 Main working interface and channel status PHONE RECORDING SYSTEM USB UV2 8 4 Login Setting Query Help ee L gin Logout RecordSet Parameter Play Unanswer Logs About Exit Channel monitoring windows Conversation records monitoring windows Total C 51 199MB Free48 053MB Duration1 708 32 01 Register time 2013 03 22 16 49 31 3 22 2013 4 50 PM admin h Main working interface and channel status VSP 02 VoiceSoft PHONE RECORDING SYSTEM U2 U4 UV2 8 9 Ee Login Setting Query Help 4 9 amp BY P Exit Login Logout RecordSet Parameter Play Unanswer Logs About 1 5 6 RMSE A Ea
22. n Sr Chan Usermum TRK ExT CalTime Duration DialNumber Direct Type RecordFie Total C 23 752MB Free1 9 381 MB Duration689 05 46 Register time 2014 02 25 10 51 04 27252014 10 51 AM Do not Login Z Main working interface and channel status VSP 04U 14 VoiceSoft Phone Recording System User s Manual i VoiceSoft PHONE RECORDING SYSTEM U 2 04 UY 2 8 9 Login Setting Query Help w K 4 x ce 7 Logout Recordset Parameter Play Login D Chan sernum TRK ExT Calime Duration DiaNumber Direct Type RecoraFie Total C 23 7 52MB Freel 9 331 MB Duration639 05 39 Register time 2014 02 25 10 42 17 2 25 2014 10 42 AM Do not Login Main working interface and channel status VSP 08U Channel status For Dialing call 0000100 is Incoming call Green color stands for FH Blue stands for outgoing calls 6664777 stands for the outgoing calls 01 number 01 stands for the channel number of the lines and can set the GRG4ATTT7 number of the users of channel name Stands for conversation time Total l51 199MB Free4 ARAB Durations 694 06E Register time 201 3 03 23 14 50 26 HS 3 250 Pha Do not Login db Recording disk Recording time Memory can be used disk memory reserve memor A When system start main interface recording system is in working status 15 VoiceSoft Phone Recordin
23. ng So that you can find out the customer incoming call information and deal with them in time 7 Extension Record After the recording system is connected to PBX it will record the extension particular information and can designate which extension in not recording status Extension record function can make you save much expenses 8 Incoming call number popup Notice If the user want to use this function its telephone line will apply Caller ID FSK DTMF Open this function it will popup the incoming call number of client so that the service worker can know the client status 9 Business management POPUP If the user want to use this function its telephone line will apply Caller ID FSK DTMF It can pop up the client s detail information of incoming call if you add the client information to your information bank It also can record your client s address telephone number business record and so on contents This system becomes your business helper 10 Local internet If you install the phone recording system in the PC with local internet and it can inquiry the recording in the other PC with local internet VoiceSoft Phone Recording System User s Manual 11 FTP backup Long distance inquiry Through the FTP backup function it can backup the recording file to the server directly 12 Call Charge It can do some call charge if you connecting with PBX and not need to buy charge software The third chapter Ins
24. onitor real time tool and copy it to the local disk This file it can be used not need to install B If have firewall it need to open 1503 1504 1507 in appointed IP address in Router C Double click MONITORINGexe and start running As pic 6 6 1 1 and input 192 168 1 2 in Remoted host computer IP address then click login it can start monitor after you searching the channels The Sixth chapter POPUP Client information system Notice lf the user want to use this function it s telephone line will apply Caller ID FSK DTMF 6 1 Introduction Display incoming call number real time Display the client information such as name history record and so on real time Thumb through incoming call information and inquire the client message Modify and renew the client information real time Can remind the call number of blacklist automatically Send out the incoming call information according to the designated extension You can use the funcion above on the LAN Provide the incoming call data interface for other CRM software real time It will pop up the customer information when has incoming call 6 2 Stand alone version popup setting way A Running the main program of recording system openning Parameter Setting gt Seat option gt Startup IP interface N Then add this PC s IP address in Extension PC s IP address the IP address can see in attribute on network neiborhood gt Local
25. ou connect recording system to PBX Group phone it can set the extension which 1s need to inquire 30 VoiceSoft Phone Recording System User s Manual 7 3 According to the appointed channel inquire the recording system at recording system According to the popedom to inquire the recording in recording inquire client for example only inquire ch0l and ch02 recording the steps is A Double click the VSP Client shortcut on the desktop running recordiing inquire client B Click Parameter setting as pic 7 3 1 C Click Setting appointed channel inquiry and input the default admin password admin as pic 7 3 2 For example 02 click save then the client can inquie the channel 02 recording Notice Amending the admin s password in time Settings Setting designated channel Setting designated channel Default Password admin Setting designated channel Sele Interface Language English channel pa Use the player of software Blank default can inguire all of the channels ModityPassyord 31
26. partment of extension Channels Stands for extension channel For example extension 1001 channel is 01 02 and stands for Olch and 02 ch will popup the client information of 1001 when it has incoming call of outside line And it will not popup ther incoming call if 1other channels about 1001 Please use to block off if it has more channels in DBC case states As picture f Systemsetting x Record option Number lptian Pasevord Option SeatOption ther Options We Launch IP 1001 UserA 1921 68 1 2 Technic departmen gt Br ID a I E 5 3 5 Voice play way setting The system have two kinds voice play mode it is Recording card audio output play and Voice card play audio port play this function not use for Recording box As pic Play mode Play in recording card f Play in voice card Use the player of software Operation step Parameter Setting gt Other option gt Play mode Notice Continuously playing the recording function is not use for sound card audio port play if need use Cyc play function please use Recording card play audio port 5 3 6 How to hide recording system This function it uses for the recording system workin background and not need display This function it is not use for the recording box The setting steps A Open Parameter Setting gt Other Option B As the pic setting after setting please cl
27. r channel number B stands for dialing out A stands for incoming call 9075526906661 stands for outside call or incoming call 1001 stands for extension 20070510133327 stands for 13 33 27 on 10 May 2007 5 5 Monitor 5 5 1 Local Monitor If you do local monitor it not need to use monitor tool When channel in conversation status as pic 5 6 1 2 double click to start monitor as pic 5 6 1 3 bugle status 1s monitor status double click again to exit U1 had TT 5 5 2 Network monitor LAN Internet 24 VoiceSoft Phone Recording System User s Manual The conversation monitor quality will get some influence if use the monitor function in network environment It need use monitor real time tool to operate it Local area network LAV monitor real time For example One company have two pcs PC and their IP address is 192 168 1 2 192 168 1 3 and the PC 192 168 1 2 install phone recording system If I want to monitor the conversation contents in PC 192 168 1 3 about this setting is A Find out the file MONITORING exe from CD this file is monitor real time tool and copy it to the local disk This file it can be used not need to install B Double click MONITORINGexe and start running As pic 6 6 1 1 and input 192 168 1 2 in Remoted host computer IP address then click login it can start monitor after you searching the channels Internet real time A Find out the file MONITORINGexe from CD this file is m
28. s protected if the option marked so that the admin can operate Password list of operator It can be added amended some administrators Authority distribution The system have two user is admin administrators and userl Operator for user only open recording inquiry function and make user can not set the other parameter about this setting is A Parameter setting gt Password Option gt Using system password protection Remark B Parameter setting gt Operator password table gt Add add user1 C Parameter setting gt Password option gt Recording inquiry using password protection not open After finish the three steps above Userl only can inquire recording and can not use the other option is protected 5 3 4 Extension Setting POPUP incoming call number popup system Open IP interface After open this function the system will send out the incoming call information by the extension table IP address and it will receive by the POPUP Client The detailed using way please refer to the sixth chapter Extension option introduction Open IP interface If you want to use POPUP function you must open this option Extension number About the extension number advise using Arabic numerals or English User Extension user name IP address of Extension PC Input the IP address of Extension PC 19 VoiceSoft Phone Recording System User s Manual Department The de
29. t Number option B Use phone number forbid recording function Remark and add the not need recording number As pic dial number is 95599 call record will not recording 21 VoiceSoft Phone Recording System User s Manual Systemsetting fx Record Option HumberOption PasswordQption sest ption CtherQptions W Perform the feature Record Deny f e o 95599 China Agricuture bank 5 4 Recording Inquiry By this function user can play delete make interpretation and print the recording file and so on Introduction Only after clicking recording record can play make interpretation back up and delete the file and so on If mark with it means the record has finished Play the recording automatically and continuously The system play the recording file from blue row to the last row This system also supports LAN to inquire recording file the detailed operation please refer to the eighth chapter Client The recording system inquiry and listen end use 22 VoiceSoft Phone Recording System User s Manual Play Gsiluksc ik DRIF 200812719 I BI SUE Le Lo ABA oe IE e F l _CurrentRecordindexVoe2008 12 Mdb ia a oe T S 2003 12 19 17 3843 naina i ee ee a ae VIF Li raa amaba sar i Hr A a Find target P eimie Ma 2008 12 20 11 O28 azoa A maae hive ue Hie rr ee 0 18 1028 O000 24 305810000 Die E k Channel fe dar Veer mrber r der TEMr
30. tallation and Connection About installation e Installing hardware and driver e Connecting line e Installing software 3 1 PC Configuration e Window NT Windows2000 or Windows XP Vista operation system e CPU Speed gt 800MHZ Pentium e more than one USB connection e Memory 256M e Harddisk gt 40G In compression proportion 1 4 140hour G 5600 40G 12000 80G e Other equipments of PC Assuring to using the recording system well we advice the user to do some PC connection line with earth For example protecting from mine If other important industry As Bank Police Insurance agent Service hotline please use industry PC Notice Becase the Phone Recording system moving for a long time when without people to operation commonly and you must close CMOS and Windows operation system s power management about CPU Hard disk and so on Make of the computer in a moving condition or it will bring on the performance descend or get a suddenness error 3 2 Recording Box VSP 02 VSP 04U VSP 08U Installation and Connection 3 2 1 Hardware Installation A Install your recording BOX to USB Port B According to the way of box recording connection the line source connect with recording Box by LINE port from PHONE port of Box recording connect with phone or terminal unit Such as pbx outside line port VoiceSoft Phone Recording System User s Manual Phone Line Phone ham rar stad mai Fm TE oe CO Line USB
31. to inform you after our products make some renew And if need some technic service you can visit our website Www tmtvn com or call our technic department number 84 8 3511 9567 Our VoiceSoft will make great efforts to improve our user manual and if you have any important idea you can tell us by any way Thanks THIEN MINH TELECOM CO LTD V2 2 VoiceSoft Phone Recording System User s Manual The second chapter Main Function 1 Multi language Supporting Window2000 NT XP 2003 VISTA Simplified 2 Phone Recording The system has Pressure Control Key Control Sound Control and so on Start time of recording can be set freely can record some duration or record whole a day Can set 4 disk at most which is harddisk or subarea If system hard disk will be fully occupied it will delete previous record content so that system can operate continuously 3 Monitor real time Supports Lan Internet The recording box not supports network monitor Can monitor every real time conversation of Extension Recording clearly to make sure that coversation party do not feel other people recording or monitor 4 Caller ID It will display incoming call number of dialling call It can do some record when recording so that it can be inquiry in future 5 Operation Log The system has the integrity operation log it can record all of the system operation 6 Unanswered Call It will display in the unanswered call database if the call not unanswer of incomi
32. y to transfer the recording file to inquire This function need has LAN the pic as 28 VoiceSoft Phone Recording System User s Manual 7 1 Recording system inquire client install A Insert the VoiceSoft recording system CD into CD ROM in case of G is CD driver click Start gt Run G Client Setup exe and finish the installation according to the guide B After finish installing the system will build up one VSP Client shortcut on the desktop then it can run if you double click the shortcut 7 2 How to use the recording system inquiry client recording A Double click VSP_Client shortcut way on the desktop and run VoiceSoft recording system inquiry client B As pic7 2 1 click Synthesis inquiry as pic 7 2 2 kecord System Client Channel Usernumber CallTime Duration DialMumber Direction TRE Type RecordF Current Total Bills A AccumulativeTirne 00 00 00 File size Sis Login admin ExportExcel GeneralEnquiry Pic7 2 1 C As pic 7 2 1 please input the recording file memory route in search scope option For example The IP address of main program server is 192 168 1 2 recording file memory catalog is TxRec Then you can input 192 168 1 2 TxRec to option search scope or Browse at internet and setup its inquiry condition such as File Type Time then save Like these you can play the recording file Notice PC A need share the folder Txr
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