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T3 Comfort connected to IP Office User`s Guide

1. 65 Customising your telephone Assign function and display keys Function LED Twinning On Twinning is switched on flashes A twinning call has been received on the mobile phone LED display on partner keys Status of partner LED Free Off Busy On Being called Flashing LED display on line keys Status of the line LED Free off busy On Call Callback is active Flashes quickly Call is held Flashes slowly 66 Customising your telephone Assign function and display keys Labelling function keys All function keys are pre assigned with frequently used functions as a default Next to the rows of function keys you can insert corresponding labelling strips These can be found on the accompanying sheet If you change the assignment of the function keys you can use the spare legend strips on the sheet for entries in handwriting 67 Customising your telephone Changing general settings You can specify how your telephone normally establishes a connection This includes all settings that help you to telephone more conveniently e g automatic handsfree You can set the telephone to indicate another call while telephoning call waiting You can specify whether a number is passed to the call partner You can have the fees incurred displayed For accounting purposes outgoing calls can be assigned an accounting code You can change the date time displayed on y
2. When your caller terminates the call a new call can be taken immediately 69 Customising your telephone Changing general settings Number presentation You can specify whether a call number is passed to an external call partner Press the Menu function key V Scroll to the Settings menu item x Confirm your selection V Scroll to the Dial settings menu item x Confirm your selection V Scroll to the Number presentation menu item tx Press the key for the desired setting Off to completely switch off the call number display On to send your internal extension number e g 7505 12 se Exit menu The new setting has been saved This feature must be supported by your network provider You can also suppress call number display for the next call only Anonymous cal ling p 21 70 Customising your telephone Changing general settings Direct dial When you set this function to off you can first type in a whole call number and then dial it as a block You can then check the call number again and correct it if neces sary Press the Menu function key F Scroll to the Settings menu item w Confirm your selection V Scrollto the Dial settings menu item w Confirm your selection V Scroll to the Direct dial menu item An indication on the right hand side of the window shows whether the function is on or off x Switch the function on or off The new status is displayed me Exit me
3. a Exit menu 53 Telephoning with ease Operate mailbox Edit greeting You can listen to and change the greeting text which your mailbox plays at any time Press the Menu function key V amp Scroll to the Settings menu item and confirm V amp Scroll to the Voicemail Settings menu item and confirm V x Scroll to the Greeting menu item and confirm V ox To listen to the current greeting scroll to the Greet ing menu item and con firm V ox To record a new greeting scroll to the Record menu item and confirm Record the new greeting x Finish recording by pressing Stop F Scroll to the Accept menu item amp x Confirm your selection This greeting is now played to all callers who are diverted to your mailbox we Exit menu f you delete your personal greeting by selecting delete it is replaced with the standard greeting text for your mailbox 54 Telephoning with ease Operate mailbox Change password If you wish top access your mailbox you need to enter a password to authenticate yourself Press the Menu function key V amp Scroll to the Settings menu item and confirm V ma Scroll to the Voicemail Settings menu item and confirm V wx Scroll to the Password menu item and confirm 0 9 Enter the old four digit PIN amp w Confirm input 0 9 Enter the new four digit PIN amp w Confirm input Your password has been changed we Exit menu You are not pro
4. ok Twinning Switching Mobile twinning on and off Symbol flashing A call has been received on the other mobile telephone It can then be picked up on the T3 telephone 91 Consult the manual as required System information For service purposes each telephone records which software is loaded onto it and which Avaya system it is connected to Press the Menu function key V Scroll to the Settings menu item amp w Confirm your selection V Scroll to the System info menu item amp x Confirm your selection 92 Consult the manual as required Menu overview You can find an overview of the menu structure of the T3 IP Comfort below The first three menu levels are shown Deviations from the menu overview shown here may arise due to the released func tions and the accessories used Menu Line in Basic down one menu down one menu Menu level level Pick up Call List Telephone book gt Searching New indiv entry Call forwarding gt Route to Follow me here Call forwarding Fwd uncond busy after time Forward for Twinning Lock gt Lock telephone Setting up the PIN Headset Charges gt Last call Total delete Announcement Group state gt Allin operation All night service All out of service Group 1 Group n Set Fallback gt Out of service Night service Settings gt Display Ac
5. When first setting up your telephone you can choose your preferred language in other ways When the registration window appears press the Escape key twice D GB F I E NL appears Subsequently select your preferred language D GB F I E NL disappears once the language has been changed 10 Familiarise yourself with your telephone Basic rules of operation You can select and use most of the functions using the menu To make operation easier you can assign frequently used functions to the function keys Some keys have already been assigned functions in their factory settings Selecting functions in the menu Press the Menu function key V or F scroll to the desired menu item x Confirm your selection The selected function is displayed A submenu also appears in many cases You can scroll in the submenu just as you can in the menu You can find all the functions in the menu overview p 93 Cancelling or exiting an operation If you have made an input or parameter error me Press several times if necessary to cancel the procedure You then move up one menu level or go to the idle display Settings which you have changed using the OK key cannot be reset with the Escape key 11 Familiarise yourself with your telephone Basic rules of operation The display helps you The displays guide you through operation step by step The display provides you with a great deal of information such as the status
6. Telephoning as usual Telephoning without receiver You can activate the loudspeaker of your telephone in order to hear the caller without having to use the handset You can also make a call with handsfree You do not then need to pick up the receiver You can also activate handsfree mode during a call and then continue the conversation with the receiver on hook Contents Monitoring Handsfree p 27 Making a call with the receiver on hook handsfree p 27 Handsfree ending a call p 27 Tips for handsfree monitoring and handsfree calling p 28 26 Telephoning as usual Telephoning without receiver Switch on monitoring handsfree during a call While telephoning with the receiver lifted Switching to monitoring Press the Handsfree Monitoring function key LED lights up You can then hear the caller through the built in loudspeaker Switching to handsfree Press the Handsfree Monitoring function key again LED flashes The built in microphone is activated You can replace the handset and speak handsfree Adjusting the loudspeaker volume re r Press keys and Making a call with the receiver on hook handsfree 0 9 Enter the desired number Press the Handsfree Monitoring function key LED flashes When the desired party answers you can hear them out loud and you can also talk to them with the receiver on hook The LED next to the function key flashes whenever you switch t
7. Enter one or more first letters of the name until the desired subscriber is shown V If necessary scroll to the desired subscriber 4 Lift the handset The number is dialled You can also scroll to the desired number using the arrow keys Entering new numbers into the directory Press the Directory function key V Scroll to the New personal entry menu item w Confirm your selection 1 2 Enter the desired number x Confirm the number ms wa Enter the name amp w Confirm the name and add the individual entry to the directory You may need to enter an external line code in front of an external call number You can obtain more information from your system administrator Editing entries in the directory You can change all the personal entries which you have added to the directory Press the Directory function key ms Ea Enter one or more first letters of the name until the desired subscriber is shown tx Confirm your selection F Scroll to the Edit menu item w Confirm your selection Edit the number x Confirm your selection Edit the name to Accept new settings 45 Telephoning with ease Using the directory Saving a call list entry in the directory Press the Call list function key F Scroll to the desired entry e g 0069123456 x Confirm your selection V Scroll to the Directory entry menu item wo Confirm your selection amp we Enter a name for this number Cw
8. Information about partners on display keys p 30 You can set up all the freely programmable function keys and the first 10 display keys first level as partner keys 29 Telephoning with ease Telephoning with partners Calling partners Press the key for the desired partner 4 Lift the handset Answering a call for a partner A partner telephone rings and the corresponding display flashes Press the partner key A Lift the handset Information about partners on display keys The following information is shown in the display fields Partner is free Bach Bach Partner busy on a call or receiver off hook name is shown in inverse Bach 4 Partner is being called name and bell flashing alternately 30 Telephoning with ease Using the call list If you do not answer a call it is stored in the call list with the time and date You can display this list at any time and return calls to the subscribers entered in it The call list also displays all the calls which have been made The list contains the 10 most recent entries Contents Selecting an entry from the call list gt p 32 Deleting an entry p 32 Deleting all entries p 32 Symbols in the call list gt p 33 31 Telephoning with ease Using the call list Selecting an entry from the call list Press the Call list function key V Scroll to the desired entry e g 0069123456 4 Lift the handset f y
9. p 7 Basic rules of operation p 11 You will often find this information line at the end of a section or chapter It contains additional information that will help you to make better use of the functions Additional functions Functions marked by an are not activated as standard for your telephone If you wish to use one of these functions please contact your system administrator telephoning made easy You can make the following settings immediately or during your first telephone calls TheVolume p 58 for ringing for the receiver and the settings for Handsfree gt p 59 to your surroundings Adapting the contrast of the display p 58 to the lighting conditions where you are Selecting which Language p 60 should be used for all displays The lan guages available are English German French Spanish Dutch and Italian Saving frequently used numbers in the directory p 44 You can modify the individual directory entries yourself User manual in other languages Would you prefer to read these operating instructions in a different language Go to the Avaya Support page at http support avaya com where you can access our list of documents Look there to find out whether the language version you want is avail able for download Familiarise yourself with your telephone Important notes Always dispose of old equipment correctly keep our environment tidy Zr Old electrical a
10. Contents If you receive a call gt p 16 Answering a call for a partner p 16 If another telephone rings pick up p 16 If a group is being called group pick up gt p 16 Call during a conversation call waiting gt p 17 Call during a programming procedure p 17 Call diversion gt p 17 Trap call p 17 15 Telephoning as usual Answering calls If you receive a call Your telephone rings The call is shown in the display 4 Lift the handset Telephoning without the receiver Press the Handsfree Monitoring function key When you recieve a diverted call you will be shown the number or the name that the caller has dialled f you do not want the caller to hear what is being said at your end press the Mute key The opposite party will be able to hear you again after pressing this key again Answering a call for a partner If you have assigned a partner to a function key or display key A partner is being called Press the display key or function key for the partner being called 4 Lift the handset If another telephone rings pick up Another telephone rings Press the Pick up function key 1j ig Enter the number of the ringing telephone 2 Lift the handset You can now talk with the caller If a group is being called pick up A group is being called A group member s telephone rings Press the Pick up function key It displays all the groups of which you ar
11. Direct dial 77 directory 44 Directory editing entry 45 Directory new entry 45 Directory saving a number in a different location 46 Directory selecting entry 45 Display 12 Display keys 12 13 Display keys partners 30 Diverting 34 Diverting call 17 34 Do not disturb 59 DSS module 85 DSS module Il 85 E Entering a phone number 45 Entering text 14 External 18 Index External line code 18 F Fallback 77 Fault finding 95 Faults 95 Features 90 Features on keys 62 Finding a gatekeeper 70 Follow me here 35 Forward 17 Forward message 52 Forward unconditional 34 36 Forwarding 23 24 Function keys possible functions 90 Fwd uncond for 38 Fwd uncond after time 36 Fwd uncond call 36 Fwd uncond if busy 36 G Gatekeeper 10 gatekeeper entering manually 79 Group 76 Group membership 76 Group state 76 Group fallback 77 H Handsfree 27 Handsfree automatic 69 Headset 87 Hold 23 Hot Desking 47 l Icons 90 Idle display 12 Internal 18 Internal Auto Answer 69 IP settings 79 K Keys 8 Keys assigning functions to 63 L Labelling strip 67 Language 57 Language registering IP telephones 10 LED 65 letter keys 14 Levels 13 License 4 Light emitting diodes 65 Line keys 64 Lines 64 Links 83 Listen to message 49 Lock 42 Locking telephone 43 Logging in 10 47 Logging out 47 Logging out from the telecommunica tions system 82 Logging out the telephone f
12. by 5 sec onds Save Save message Pause mode Pause Continue playing the current message Copy message to the mailbox of another sub scriber Forward p 52 Icons Examples of entries in the message list 06975056666 Th 12 06 17 13 Cl ark W 11 06 08 21 0691234567 W 11 06 06 31 Meaning New message which has not yet been listened to Message which has already been listened to once Message that you have saved 06975056666 Call number of caller Cl ark Caller s name W 11 06 06 31 Date and time of message 50 Telephoning with ease Operate mailbox Send message Press the Menu function key V ma Scroll to the Settings menu item and confirm V ma Scroll to the Voicemail Settings menu item and confirm V x Scroll to the Message menu item and confirm 0 19 Enter the mailbox number of the recipient amp w Confirm input V Scroll to the Record menu item wo Start recording and say the message x Finish recording by pressing Stop The message is played back to you so you can check it F Scroll to the send menu item amp w Confirm your selection The message is sent to the mailbox of the recipient entered we Exit menu f you want to change the message before sending it simply record it again 51 Telephoning with ease Operate mailbox Forward message You can forward a message to the mailbox of another subscriber This means you do not
13. members can now hear you Instead of entering a group number you can also select a displayed group and confirm it via the OK key You will only hear the paging announcement in your handset after picking it up 21 Telephoning as usual Making several connections You can also accept another call while you are already on the phone Call waiting gt p 72 You can speak to several parties alternately and switch back and forth between them as you wish You can speak with several callers simultaneously conference Contents Consultation during a call hold p 23 Switching between two external callers brokering gt p 23 Forwarding callers p 23 Forwarding additional callers p 24 Conference 3 participants gt p 24 Conference several participants p 25 Connecting conference partners with each other p 25 22 Telephoning as usual Making several connections Consultation during a call hold During a call Press the Hold function key The caller waits and cannot hear what you say 0 9 Enter the number you wish to hold Carry out hold conversation we f necessary disconnect the hold extension V Scroll to the Return to menuitem to Confirm your selection You will now be able to talk to the first party again The other party is on hold You can also call the hold extension with a function key if it is set up as a partner key or is assigned to that extensio
14. of your current connection The phone number of all external ISDN callers appears in the display assuming they have not disabled call number ID display This allows you to see who is calling If name and call number of the caller have been stored in your telecommunications System you will see the caller s name The 10 display keys can be assigned different functions You can read the current function of each key in the display What does the idle display show The idle display shows Your name and call number Day date and time Assignment of display keys The display key level Status messaged if required Status messages 1234 Wager Do 31 05 01 16 50 Status Forward to 4712 Call list If required your telephone displays additional text in the idle display This happens when there is important information for you e g new entry in the call list or you have activated special functions e g Divert to You can call the associated menu item directly from a status message e g to change the setting F Scroll to the desired status message Cw Confirm your selection 12 Familiarise yourself with your telephone Basic rules of operation Display keys T CAVE AVA AVA AVA AVAA EA t IET t I ll JI Your telephone has 10 special function keys the display keys The current allocation of each key is shown in the display Examples You can call Partner 1 Part 1 using the top left k
15. selection It displays all the groups whose settings you have per mission to change V Scroll to the group whose status you want to change e g Service Cw Press several times if necessary until the desired new state is displayed a Exit menu This saves the new setting You can change several states before exiting the menu All the settings will be accepted You do not need to be a member of the group in order to change the status 76 Customising your telephone Changing general settings Change group fallback destinations If your telephone is configured accordingly you can set fallback destinations for groups This means that you can select where calls are diverted to when a group has the status Night service or Not in service Press the Menu function key V Scroll to the Set fallback menu item amp x Confirm your selection It offers all the groups of which you are a member F Scroll to the group whose status you want to change e g Service amp w Confirm your selection The menu shows you a list of all the groups set up in the System The group which is currently set as the fallback destination for the service group with the status Out of service is displayed V In order to change the setting for the Night service status scroll to the Toggle menu item wo Change Status if applicable The menu title changes The settings are now made for the group status Night service V Scroll to the group whi
16. the line L601 Free f L601 4 Call on the line pmr EZE Line is busy x601 Line busy from this extension L601 1600 Line busy from this extension L601 4 L601 Line on hold 601 Line cannot be reached 64 Customising your telephone Assign function and display keys Function keys with an LED Your telephone has 6 programmable function keys with LED indication The LED shows you the current status of the key function e g you can see whether the corre sponding function is turned on or off LED display on function keys Function LED Call List On Entries flashing new entries Follow me here On Call routing is active Call forwarding On Forward unconditional is active Callback On Callback enabled Telephone book Announcement group announcement Dial Partner Pick up Group pickup pickup member Accounting code On Accounting code is being used Do not disturb On Feature active Group membership On Switched out of group Intercom Handsfree during call On Feature active Headset On Headset active Switch group status to Night night serv On Group state Night ice Switching the group state to Off On Group state Off Special key e g door Voicemail on off On Mailbox switched on Voicemail Flashing New message Visual Voice Flashing New message Log in Logout Trap
17. the telephone system n the case of external calls you can only use Auto callback if the network pro vider type of system connection and connected party support it For internal calls you can also initiate Auto callback if the extension dialled was not busy and the call was not picked up Joining another call cut in You call an internal extension The user already has a call You want to cut in on the call F Scroll to the Cut in menu item x Confirm your selection All subscribers hear a cut in tone You are now included in the conversation and can give the subscribers your message e Cut in is only possible within your system It must be enabled for your telephone and the target telephone If you require this option contact your system adminis trator Ending the cut in Replace the handset or press the Escape key 20 Telephoning as usual Call someone Anonymous calling wor 0 19 Enter the external phone number V Scroll to the Anonymous calling menu item w Confirm anonymous calling 2 Lift the handset Your call partner cannot see your number Anonymous calling must be supported by your network operator Paging Press the Menu function key F Scroll to the Paging menu item w Confirm your selection 0 9 Enter the call number or group number which you want to page 2 Lift the handset You can now carry out paging The individual subscriber or all the group
18. 58 Press the Hold function key The other party is on hold D Enter the number of second conference participant When you are connected to this subscriber you can initiate the conference V Scroll to the conference menu item x Confirm your selection Ending the conference Any participant can switch out of the conference Replace the receiver If the third subscriber whom you are calling does not answer select the Return to subs menu item to return to the first participant 24 Telephoning as usual Making several connections Conference with more than three parties You are telephoning with the first call partner who wishes to participate in the confer ence Press the Hold function key The other party is on hold 0 l9 Enter the number of second conference participant Wait until you are connected to this subscriber Press the Hold function key again The two initial parties are put on hold In case further parties call and are also put on hold V Scroll to the Conference menu item x Confirm your selection You are now in a conference with all the parties who were on hold Ending the conference Any participant can switch out of the conference Replace the handset f the new subscriber you are calling does not answer Select the Return to subs menuitem to return to the waiting participant Connecting conference partners with each other During the conference X Replace the handset 25
19. AVAYA T3 Comfort connected to IP Office Benutzerhandbuch User s guide Manual de usuario Manuel utilisateur Manuale d uso Gebruikersdocumentatie Contents Familiarise yourself with your telephone Important notes iie tir HET Ht ERE EUR HM Eti ts 3 Your T3 IP Comfort at a glance sse 7 The keys at a Glance in ea HEB rr Ree RR URP 8 Commissioning the T3 IP telephone sssseeeeneeennenenen nennen 9 Basic rules of operation niei eti etn den E RR M Pine 11 Telephoning as usual Ariswerlrg calls orriei ispir dre pct eec het eee ee 15 C llsomeorie a ere decenter ee te cete ttu a caue ces E pae nie 18 Making several connections eeseesiseeeseeeeeeme nete nnne 22 Telephoning without receiver esseseeeenenneem eene 26 Telephoning with ease Telephoning with partners seeeesseeeeeeeeseeeeeeenn nennen nnne nnne enne 29 Using the callllst empero IR RR EEE 31 Divertirig calls IP Office iid hop opere 34 See charges IP Office c eee UE ES OR RE eis 40 Locking the telephorie 5 eee nee CER RAD aces 42 Using the dlrectory 3 orte tcm tereti ta e Petite tira nn 44 Logging into another telephone Hot Desking see 47 Operate Mailbox 1 22 2 Ania tme eere tse te ae eh pica oe eps 48 Customising your telephone Setting audio contrast and language sese 57 Assign fun
20. Customising your telephone Assign function and display keys Features p 90 which you use often can be assigned to display and function keys Numbers can be assigned as destinations to display keys You can then execute the functions or dial the phone numbers simply by pressing the key You can assign partners to display keys or other function keys The display or LEDs if present will then inform you about the telephone status of each partner Your system administrator can assign partners to display keys or other function keys The keys then show you the status of the line Contents Assigning functions partners to keys p 63 Assigning destinations to keys p 63 Lines on display keys p 64 Function keys with an LED gt p 65 Labelling function keys p 67 62 Customising your telephone Assign function and display keys Functions Partners on display keys Press the Menu function key V Scroll to the Settings menu item amp w Confirm your selection V Scroll to the Key assignment menu item amp w Confirm your selection V Press the function key that you want to reassign This displays the key number and highlights the current assignment V Scroll to the function you want to assign to the key e g Collect wo Confirm your selection 0 19 enter a number if required V apply the new function The handsfree mute menu redial and refer back call function keys have fixed assignm
21. NCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http support avaya com Licenselnfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE PROD UCT S TO THE POINT OF PURCHASE WITHIN TEN 10 DAYS OF DELIVERY FOR A REFUND OR CREDIT Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Desig nated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on Hardware Hardware means the standard hardware Products origi nally sold by Avaya and ultimately utilized by End User License Type s Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Desig nated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial
22. Save in the directory Saving redial numbers in the directory Press the Redial function key F Scroll to the desired entry e g 0069123456 Cw Confirm your selection V Scrollto the Directory entry menu item Confirm your selection amp wx Enter a name for this number Wx Save in the directory You can also save a call list entry in your directory 46 Telephoning with ease Logging into another telephone Hot Desking Hot Desking enables you to log in at another telephone The telephone accepts your internal extension number and the settings of your normal telephone e g directory and assignment of the function keys Hot Desking is only possible if you have set a PIN for it The PIN is the same as the lock PIN gt p 43 Hot Desking is also possible in a SCN Small Community Network Logging in to the telephone You can log into every other telephone if you have set a corresponding PIN At another phone Press the Menu function key F Scroll to the Login menu item tox 1 Confirm selection A y Enter current PIN x If necessary confirm PIN You are logged in at this telephone You have been automatically logged out of the telephone at which you were previ ously logged in Logging out from the telephone You can logout from your own telephone or from another one at which you used Hot Desking to log in Press the Menu function key F Scroll to the Logout menu item wx Con
23. a lettering template You can change the language for the text display via the language setting Contents Setting the acoustics and contrast gt p 58 Set handsfree p 59 Do not disturb p 59 Set language p 60 Selecting alphanumeric keypad p 61 57 Customising your telephone Setting audio contrast and language Setting the acoustics and contrast You can quickly modify the display and tones of your telephone to suit changing envi ronmental conditions e g sun dazzle loud repair work Press the Menu function key V Scroll to the Settings menu item x Confirm your selection V Scroll to the Display Audio menu item w Confirm your selection V Scrollto the Audio Contrast menu item w Confirm your selection V Scroll to the desired menu item r r Increase or decrease the setting New ring settings are sounded immediately so you can check them V If necessary scroll to further menu options and change their settings Wo Exit menu The new settings have been saved You can access the acoustics and contrast menu directly from your telephone s basic status using the und keys You can also change any setting by pressing the numeric key for the desired set ting f you want to reset the acoustics and contrast settings to their factory settings scroll to the Basic setting menu item and confirm it via the OK key 58 Customising your telephone Set
24. also press an appropriate destination or partner key instead of entering the number Diverting calls to your telephone Press the Follow me here function key 1 2 3 4 Enter the internal number of the subscriber for whom you want to set up call diversion to your own telephone e g from 1234 w Confirm the number The status indication of the diverted telephone Divert to 1234 appears in the display You can also press an appropriate destination or partner key instead of entering the call number Forward deactivating In the status menu V Scroll to the desired call diversion e g Follow me to 1234 x Confirm your selection V Scroll to the Deactivate menu item tox Delete call diversion 35 Telephoning with ease Diverting calls IP Office Forward unconditional Press the Forward unconditional function key DEBA Enter the call number or if necessary correct the one displayed to which the calls are to be forwarded e g to 1234 An additional external line code probably has to be predialled for an external call number usually 0 V Scroll to the on menu item w Confirm your selection The entry Follow me to 1234 appears in the status messages Forward unconditional after time and if busy Press the Menu function key V Scroll to the Forward menu item x Confirm your selection V Scroll to the Forward on busy NA menu item w Confirm your selection 112 i3 4 Enter the call num
25. ayed wo Confirm your selection amp Change or re enter the account code wx Confirm the account code The new account code has been saved The account code can have between 1 and 15 digits 74 Customising your telephone Changing general settings Date Time Press the Menu function key V Scroll to the Settings menu item x Confirm your selection V Scroll to the Date Time menu item x Confirm your selection V Scroll to the menu item whose settings you want to change e g Hour F Press the left or right arrow to increase or decrease the selected settings e g the hour a Exit menu The new setting has been saved You have to have authorisation to change the date and time f you change several settings all of these are accepted when you exit the menu 75 Customising your telephone Changing general settings Change group membership The status menu displays all the groups of which you are a member The current sta tus of your membership is displayed directly to the right You can change your status directly in the status menu V Scroll to the group for which you want to change your current status e g Serv ice w Change membership The new setting is saved immediately Change group state The following settings are available n operation Out of service Night service Press the Menu function key V Scroll to the Group state menu item amp w Confirm your
26. ber or if necessary correct the one displayed to which the calls are to be forwarded e g to 1234 An additional external line code probably has to be predialled for an external call number usually 0 V If necessary scroll to the If free after time or If busy menu item Cw Confirm your selection The entry Follow me to 1234 appears in the status messages In addition a clock symbol is shown for forward unconditional If free and a B for forward uncondi tional If busy You can simultaneously activate forward unconditional after time and if busy Calls are forwarded to the same call number Youcan forward calls after time and if busy to a different call forwarding station than the one used for normal forward unconditional As standard only the calls which are specifically for your telephone are forwarded You can also divert the calls which you receive as a member of a group In the For ward Forward unconditional menu set the menu item Forward group calls to On 36 Telephoning with ease Diverting calls IP Office Deleting forward unconditional destination Press the Menu function key V Scroll to the Forward menu item x Confirm your selection F Scroll to the Forward unconditional or Fwd uncond busy after time menu item x Confirm your selection F Scroll to the Delete menu item x Confirm your selection The call number has been deleted Even if you deactivate forward uncondi
27. ch is to be the new fallback destination e g Sales wo Confirm your selection we Exit menu This saves the new setting m If you select and confirm the A11 menu item in the Set fallback menu the set tings for the fallback destinations are applied for all of your groups Use the Night service or Out of service menu items to change the group status for the selected groups directly f you select empty as the fallback destination calls to the selected group are not forwarded 77 Customising your telephone IP specific settings An overview of possible settings and procedures in the case of faults is listed below Contents If no gatekeeper is found on automatic search run gt p 79 Viewing your IP settings p 79 Sending a ping gt p 81 Blocking the Web browser p 80 Changing the PIN to enable the Web browser p 81 Deleting registration at the telecommunications system p 82 78 IP specific settings are only possible if your telephone is not registered at the tele communications system Customising your telephone IP specific settings If no gatekeeper is found on automatic search run If the automatic search for a gatekeeper has been unsuccessful the display on your telephone will show Searching Network permanently You now have the option of selecting a gatekeeper from the gatekeeper list provided there are entries in it V Scroll to theGatekeepers lis
28. cial functions me Escape Ends the current connection during a call and also cancels entries the next higher menu level then appears on the display e Clear Deletes the character above the marker If the marker comes after the last character the last character is deleted t IF Arrow up down Moves the cursor up or down in the display W Increases or decreases the volume or contrast F Arrow left right Moves the cursor to the left or right in the display tox Enter Opens a selected menu item or confirms an input E gt Switch level Activates the next level for the display keys Function keys 10 display keys below the display 12 user definable function keys next to the numeric block 6 of these with LEDs 5 fixed function keys Menu the key is well accentuated on the top handsfree monitoring mute switch off microphone redial and hold ms Built in alphabetic keypad for convenient text entry The default assignment for the function keys is printed on the enclosed label strips Familiarise yourself with your telephone Commissioning the T3 IP telephone Please read and follow the following instructions regarding the commissioning of an IP telephone Contents Connecting and registering the telephone p 10 Modifying language for the registering procedure and IP settings p 10 m P specific settings are described in separate chapters p 78 in the user manual Familiarise your
29. ction and display keys sssemernn 62 Changing general settings ssssssssseeeeneeeneeeeeneen nennen nnns 68 IP specific settings enr t tei dote De I E SER ERR 78 Add on equipment LIRAKE ehe e utu ttftt tette atetada ead aen tef e ait s 83 The DSS module chee Va ae ed eb crede Ee 85 Headset 2 5 ntt tma e PE dup e EE d usse 87 Consult the manual as required Telephone functions and symbols sseeeeee 90 System information iret ied ener i len t d ee neuere EET 92 Menu OVerVIQW e erred prep Gro RO rode Rete aarti hate 93 Troubleshooting 2 tne Em tese ENS eR 95 Index uinum e n tn mee treat E ae t coh 96 Familiarise yourself with your telephone Important notes Which systems can you connect your telephone to This telephone is only intended for connection to telecommunications systems from Avaya It must not be connected directly to a PSTN Declaration of conformity We Avaya GmbH amp Co KG declare that the T3 Comfort telephone complies with the basic requirements and other relevant rules in accordance with EU directive 1999 5 EU radio and telecommunication terminal equipment R amp TTE This telephone is intended for connection to digital interfaces of Avaya systems and meets the fundamental requirements formulated in EC directive 1999 5 EU Radio and Telecommunication Terminal Equipment R amp TTE The design of this telephone makes it unsuitable for direct operati
30. e a member V Scroll to a group of which the ringing telephone is a member 4 Lift the handset You can now talk with the caller Instead of selecting the group you can also enter the group call number directly 16 Telephoning as usual Answering calls Call during a conversation call waiting You are on the phone Someone else calls you You hear a single ringing tone The caller is shown as the top item on the menu tx Answering a call The first caller is waiting and cannot hear your conversation In order for a second caller to be displayed call waiting has to be activated Call during a programming procedure You receive a call but want to finish what you are doing on your telephone first You are programming your phone A call arrives V Scroll to the Place call on hold menu item x Confirm your selection You can continue with your programming After comple tion the held call will be shown Forward You receive a call and wish to divert the call to a different phone number F Scroll to the Follow me to menu item amp w Confirm your selection DE Enter the external call number to which calls are to be diverted tx The call is diverted Trap call You are talking with an external caller Telephone number suppressed is displayed instead of the caller s name or number If you would like to know the caller s number you can register for this with your network provider V Scroll to the T
31. elivery The PIN may be up to 31 characters long f you make a mistake when entering your PIN Press the Escape key and start again from the beginning The lock PIN and the hot desking PIN p 47 are the same Locking the telephone Press the Menu function key V Scroll to the Lock menu item Cw Confirm your selection V Scroll to the Lock telephone menu item w Confirm your selection The telephone is now locked Unlocking the telephone In the idle display V Scroll to the status message Telephone locked x Confirm your selection D Y Enter the current PIN x If necessary confirm PIN 43 Telephoning with ease Using the directory The directory consists of a central and a personal section It contains up to 1000 entries The entries from the central section are displayed at each telephone They can only be changed using the Manager administration tool You can add and change personal entries in your directory These personal entries are only available at your telephone You can then dial all these entries quickly and easily Contents Dialling an entry from the directory p 45 Entering new numbers into the directory p 45 Editing entries in the directory p 45 Saving redial numbers in the directory p 46 Saving a call list entry in the directory p 46 44 Telephoning with ease Using the directory Dialling an entry from the directory ms ws
32. ents and cannot be changed You can only assign functions and partners to the first level display keys Assigning destinations to keys You can assign personal entries from your directory to display keys Press the Menu function key V Scroll to the Directory menu item w Confirm selection V Select the desired personal directory entry e g by scrolling w Confirm selection V Scroll to the edit menu item w Confirm selection Select the desired level level 2 8 Press the desired display key The respective display flashes wx Confirm the key tx Accept assignment The desired call number is now assigned to this key 63 Customising your telephone Assign function and display keys Lines on display keys Lines create the physical connection between your Avaya system and your telecom munications provider Only one call can be carried out on each line at a time If your telephone has display or Function keys p 66 which have been assigned to lines line keys you are given information about the status of these lines They also give additional usage options If a call is received on a specific line all telephones with the relevant line keys ring The call can be taken from any of these telephones Acall put on hold can be picked up from any of these telephones The following information is shown in the display fields using the line L601 as an example Display Status of
33. ephoning with ease See charges IP Office Viewing the charges for the last call Press the Menu function key V Scroll to the Charges menu item x Confirm selection The charge for the last call e g Last call 1 19 is displayed Viewing the sum of the charges Press the Menu function key V ox Scroll to the Charges and confirm V Scroll to the Total menu item The sum of the charges so far e g Total 31 17 is displayed Resetting the call charge meter Press the Menu function key V amp Scroll to the Charges and confirm V wx Scroll to the Delete them and confirm 41 Telephoning with ease Locking the telephone You can protect your telephone against unauthorised use by locking it with a PIN Personal Identification Number You can enter this PIN yourself and also change it at any time It is still possible to answer all incoming calls and dial internal numbers when the tel ephone is locked Contents Changing the PIN Personal Identification Number p 43 Locking the telephone gt p 43 Unlocking the telephone p 43 42 Telephoning with ease Locking the telephone Changing the PIN Personal Identification Number Press the Menu function key V Scroll to the Lock menu item w Confirm selection V Scroll to the Setting up the PIN menu item wx Confirm selection 0 Nu Enter the current PIN nO Y Enter new PIN wx Confirm PIN No PIN is allocated upon d
34. ey If you press the second key in the bottom row the call list appears Display keys in several levels EEV TERVE SVEA AVAATA AN Wagnt Che Ligeti pi Bach The first level display keys can be allocated to partners lines or any other functions as required Normally you will see the first level displayed You can assign destinations to display keys in other levels You can change between the levels using the Switch level key The level tabs show you which level is in use Level 2 is active in the illustration Press E gt The next level of the display keys will be shown The current destinations are shown in the display Press ise Return to the first level Anew level is only displayed when the last display button has been assigned to a destination A maximum of 8 levels can be displayed 13 Familiarise yourself with your telephone Basic rules of operation Entering text Your telephone has its own keypad with letter keys p 7 The keys are arranged in a similar manner to a computer keyboard The default layout corresponds to the letters printed in white on the keys For upper case letters the shift key up arrow must be held down Special characters are shown in blue For special characters the ALT key must be held down Country specific special characteristics can be created as follows First select the special diacritic character shown in blue e g an accent Then e
35. firm selection You are now logged out of this telephone If you logged into this telephone via Hot Desking the standard user of this tele phone is automatically logged in again You are automatically logged into your standard telephone again Itis possible to call other internal subscribers from a telephone at which no user is logged in 47 Telephoning with ease Operate mailbox Your mailbox is easy to manage using the menu system You can listen to and forward messages you have received or send your own mes sages You can also change the personal greeting and the access password for your mail box You also have the option of sending a voice message by e mail Contents Switch on voicemail p 49 Listen to messages p 49 Messages sending p 51 Forward messages gt p 52 Save message gt p 53 Change personal greeting gt p 54 Changing mailbox password p 55 Send voicemail as email p 56 The Voicemail function key accesses voice commands which guide you through the mailbox operation You use the keyboard to make the input 48 Telephoning with ease Operate mailbox Switch on voicemail You can set your telephone up so that callers are diverted to your mailbox after a cer tain time Press the Menu function key V ma Scroll to the Settings menu item and confirm V ma Scroll to the Voicemail Settings menu item and confirm V Scroll to the Voicemail
36. have to pass on the content of the message yourself If you have additional information or questions about the message you can record a text that the recipient will here before the message In the message list select the message you wish to forward Confirm your selection F Scroll to the Copy menu item amp w Confirm your selection 0 19 Enter the mailbox number to which you wish to forward the message V ox if you wish to add your own message scroll to the Add message menu item and confirm Say the text to be added to the message w Finish recording by pressing Stop The message is played back to you so you can check it F Scroll to the Send menu item wo Confirm your selection The message is forwarded to the mailbox of the recipient entered f you wish to change a message you have added simply record a new one 52 Telephoning with ease Operate mailbox Save message After a certain time the messages in your mailbox are automatically deleted To pre vent this you can save important messages Press the Menu function key V mx Scroll to the Settings menu item and confirm V amp Scroll to the Voicemail Settings menu item and confirm V amp Scroll to the Listen menu item and confirm V Scroll to the message you wish to save wo Confirm your selection F scroll to the Save menu item Cw Save message The message is now displayed in the message list with a hash in front of it
37. irm your selection The currently set language is highlighted V Select the desired language tw Exit menu All display texts will now be in the selected language 60 Customising your telephone Setting audio contrast and language Selecting alphanumeric keypad If your telephone has a keypad with nothing printed on the keys you can place one of the three lettering templates provided over the keypad When the telephone is put into commission letters will automatically be assigned to the keys Here you can select the lettering scheme which will be used for this If you want to use a different template you can change the letter assignment at any time Press the Menu function key F Scroll to the Settings menu item w Confirm your selection V Scrollto the Display Audio menu item w Confirm your selection V Scroll to the Keypad menu item The current setting is shown on the right x If necessary press the key for the required setting several times QWERTZ e g for the German keypad layout OWERTY e g for the English keypad layout AZERTY e g for the French keypad layout msc Exit menu When you reboot the telephone the desired lettering scheme will be set The names of the layouts represent the letters assigned to the five top left letter keys The QWERTZ keyboard template is set as the default The telephone keyboard will not be changed while the telephone is on 61
38. istening volume for your headset in the same menu Headset answering calls If you receive a call Press the Handsfree Monitoring function key You will be speaking to the other party via the headset The LED next to the function key flashes Continuing a headset call with the handset 2 Lift the handset and continue the converstion as normal Continuing a handset call with the headset Press the Handsfree Monitoring function key twice You will be speaking to the other party via the headset The LED next to the function key flashes Ending a headset call and disconnecting Press the Handsfree Monitoring function key X Replace the handset if necessary 88 Add on equipment Headset Headset making a call A Enter the desired call number on the telephone Press the Handsfree Monitoring function key The LED next to the function key starts to flash You can speak with your desired call partner as soon as they answer your call Ifthe call number that you want to dial is in one of the lists call list directory then you can also select it there and then press the Handsfree Monitoring function key 89 Consult the manual as required Telephone functions and symbols All the functions that you can assign to display keys are shown in the table If a func tion is activated the symbol is shown inverted If the inverse display has a different meaning this is explained in the text This table is a
39. ll to the Safety menu item x Confirm selection V Scroll to the Change PIN menu item tox Confirm selection ABC 2 5 Enter the current PIN default setting 0000 V Scroll to the New PIN menu item c 2 bes y Enter new PIN V Scroll to the Reenter PIN menu item ABC 2 y Re enter the new PIN to confirm it V Scroll to the Save PIN menu item wox 1 Confirm selection The first digit of the PIN for enabling the Web browser should not be 0 or 1 Sending ping Press the Menu function key x Confirm your selection F Scroll to the Sending ping menu item x Confirm your selection F Scroll to the network component whose accessibility you want to check e g Def GK amp w Confirm your selection You then receive an information message on whether the selected network component was reached 81 Customising your telephone IP specific settings Deleting registration at the telecommunications system Disconnect the telephone s power plug Press and hold the star key Reconnect the telephone to the power supply You can release the star key once the idle display appears Bow The telephone is now no longer registered at the telecommunications system 82 Add on equipment Links One special advantage your telephone has is its flexible link concept that offers you the option of adding various links to the basic equipment of your telephone Links are base inserts for T3 telephones You can c
40. lso terminate programming if you answer a call during the pro cedure 95 Index nS A Account code 74 Acoustic signal 59 Acoustics 57 Action cancelling 11 Additional functions 5 Alphabetic keyboard 14 61 Alphanumeric keypad 14 61 Anonymous call 17 Anonymous calling 21 Answering a call 15 Asterisk 5 Audio 58 Automatic connection 69 B Basic principles 11 Block dialling 71 Blocking 42 Busy 20 C Call diversion 17 34 Call diversion deactivating 35 Call during programming procedure 17 Call for partner answering 16 Call list 31 Call list calling back 32 Call list deleting 32 Call list symbols 33 Call number saving in a different loca tion 46 Call numbers on destination keys 63 Call numbers preventing display of 70 Call waiting 17 72 Callback 32 Callback automatic 20 Calling 18 19 Calling anonymously 21 Calling partners 30 Calling with one key stroke 79 Calling with the DSS module 86 96 cancelling 11 Cancelling an entry 77 Charge display 73 Charges 40 Charges resetting 41 Charges total 41 Commissioning IP telephones 9 Conference 24 25 Conference connecting callers 25 Conformity 3 Connecting 23 24 Connecting the telephone 3 Consultation 23 Contrast 57 58 Cutting into another call 20 D Date 75 Date Time 12 Deactivating a diversion 35 Delete registration 82 Destination key 19 63 Dialling from the directory 45 Dialling with DSS module 86
41. lso useful if you want to know the meaning of a symbol List Call List The call list contains all the calls you have not answered The call list also displays all the calls which have been made MCILD Trap To record the number of anonymous callers 4 Pick up You can use this function to direct calls for other subscribers or groups to your telephone weHans Call pick up from associated subscriber from associated group Pickup Member 21 Group state of the associated group Night Service Switches the state of the associated group to Night service 2X Group state of all groups Night Service Switches the status of all groups to Night service inverse Group state of all groups is Night Service Symbol flashing The groups are in different statuses 111 Group status of the associated group Out of Service Switches the state of the associated group to Out of service Group status of all groups Out of Service Switches the status of a group to Out of service inverse Group status of all groups is Out of Service Symbol flashing The groups are in different statuses Michel Partner or destination If a partner or destination has been stored with a name this name will be shown Call forwarding For forwarding calls from your telephone to another one Forward unconditional to the associated subscriber Follow me here For routing calls from another telephone t
42. mpted for a PIN if you are accessing the mailbox from a trusted extension Your own extension is normally considered trusted 55 Telephoning with ease Operate mailbox Send voicemail as email You can set the format in which you receive an e mail message when a message is recorded in your mailbox Off You receive no e mail notification Copy A copy of the voicemail is created and attached to the e mail as a voice file wav FW The voicemail is attached to the e mail as a voice file wav It is deleted in the mailbox Notif You only receive notification that a voice message has been received You can then listen to it as normal Press the Menu function key V x Scroll to the Settings menu item and confirm V amp Scroll to the Voicemail Settings menu item and confirm V x Scroll to the E mail menu item and confirm 0 9 Enter the four digit mailbox PIN wx Confirm input V Scroll to the desired notification format e g Copy w Confirm your selection A new voicemail is now sent to you as an e mail in the selected format we Exit menu Your mailbox must be switched on for you to be able to use the e mail function 56 Customising your telephone Setting audio contrast and language You can modify various audio settings and the display contrast to suit your require ments You can deactivate the ring tone If your telephone has a keypad with nothing printed on the keys select
43. n number Destination key Switching between two external callers brokering If you want to speak with a call party e g 06975058 who has been put on hold V Scroll to the Back to 06975058 menu item w Confirm your selection The other caller is now waiting Forwarding callers Your caller wishes to be connected to another extension Press the Hold function key The caller waits and cannot hear what you say 0 9 Enter the number to which you want to forward the call Replace the handset The hold extension will be connected to the first caller You do not need to wait until the hold extension picks up the call 23 Telephoning as usual Making several connections Forwarding additional callers Someone calls you while you are on another call e g from 06975058 V Scroll to the Call 06975058 menu item x Confirm your selection You are connected to the second caller The first caller is on hold and cannot hear your other conversation Now you want to forward the additional caller e g to call number 1234 Press the Hold function key 112 i3 4 Enter the number of the extension you want to connect the caller to in this example 1234 You can now announce the caller The first party is waiting V Scrollto the Transfer call to 06975058 menu item w Confirm your selection You will now be able to talk to the first party again Conference operation adding a party to a call During a call e g with 069750
44. nd electronic equipment marked with this symbol can contain substances hazardous to human beings and the environment Never dispose of these items together with unsorted municipal waste household waste In order to protect the environment public collec tion points have been set up to ensure the correct disposal of old elec trical and electronic equipment marked with this symbol To reduce the risk of these substances being released into the envi ronment and to reduce the burden on natural resources it is also pos sible to participate in Avaya s used equipment return system This System ensures the correct recycling of old equipment as well as the re utilisation of individual components Familiarise yourself with your telephone Your T3 IP Comfort at a glance 1 12 Display Level switch for display keys Clear key Arrow keys for navigation around the display OK key Escape key Cover with alpha keypad underneath CO NI amp O1 BY GC N Numeric keys with letters o Function keys some with LEDs Volume Contrast keys Call indicator k N Display keys for destinations functions lines and partners Familiarise yourself with your telephone The keys at a glance u A lo Digit keys with letters For dialling call numbers and entering codes The alphabetic labelling allows you to dial with letters vanity numbers Star and hash For spe
45. ng p 21 Paging gt p 21 Some telephone systems require a special code to be dialled first for external calls the so called external line code You can obtain more information from your System administrator 18 Telephoning as usual Call someone Making a call within and outside your telephone system i Ig Enter the desired number 4 Lift the handset You can of course pick up the handset first and then dial the number However in this case you cannot correct an input error f you have deactivatedDirect dial p 71 you can correct input errors before dialling f necessary you have to predial an external line code for external calls For more information contact your system administrator Making a call with one key stroke Press the display key or function key for the desired subscriber 4 Lift the handset Youcan assign numbersto keys yourself Redialling You can redial one of the last 10 numbers called Press the Redial function key Scroll to the desired number e g 06975051234 4 Lift the handset 19 Telephoning as usual Call someone If the person you have called cannot be reached auto callback The number you called is busy V Scroll to the Callback menu item wo Confirm selection Replace the handset Your telephone rings as soon as the other line is free 2 Lift the handset when your telephone rings The other line is called automatically by
46. nter the nor mal letter for that key Example You want to enter the character Press and hold the ALT key Press above the D on the middle row of keys Release both buttons Press and hold the Shift key Press the A key Release both buttons The character will be shown in the display If you have a telephone with an unprinted alphanumeric keypad p 61 you must place a keypad template over the alphanumeric keypad The appropriate let ters and symbols are printed on the template 14 Telephoning as usual Answering calls You can lift the receiver and speak with the caller as usual If another subscriber within your system receives a call you can pick up the call at your telephone It is also possible to answer calls using the handsfree key and then to telephone with the receiver on hook You can set your telephone to activate handsfree mode automatically when it receives an internal call You will not need to lift the receiver but can immediately start speaking to the caller Automatic handsfree for incoming call p 69 It is also possible to put calls on hold for the time being rather than answer them immediately This allows you to complete any operating procedures you have already started e g editing a directory entry You can also divert a caller without answering the call If you receive unwanted anonymous calls you can let the number of the caller be identified trap call
47. nu The new setting has been saved 71 Customising your telephone Changing general settings Switch on call waiting Press the Menu function key V Scroll to the Settings menu item wo Confirm your selection V Scrollto the Dial settings menu item x Confirm your selection V Scroll to the Call waiting menu item An indication on the right hand side of the window shows whether the function is on or off Cw Change setting The new status is displayed a Exit menu The new setting has been saved f you are making a call and have switched off call waiting a caller will receive the busy signal 72 Customising your telephone Changing general settings Charge display You can let the charges for external calls be displayed Press the Menu function key V Scroll to the Settings menu item x Confirm selection V Scroll to the Charges display menu item wo Change setting You can choose between Currency and off ise Exit menu The new setting has been saved 73 Customising your telephone Changing general settings Account code Each outgoing call can be assigned an account code This enables the call to be assigned to a project or client number Press the Menu function key V Scroll to the Settings menu item x Confirm your selection V Scroll to the Dial settings menu item x Confirm your selection V Scroll to the Account code menu item If already set up the current accounting number is displ
48. number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Third party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya s web site at http support avaya com ThirdPartyLicense Tips on phone location Place the telephone on a non slip surface especially if the furniture is new or has recently been cleaned or polished Varnishes or cleaning agents may contain sub stances which soften the base parts of your telephone and softened bases can leave undesirable marks on furniture Avaya cannot assume liability for damages of this kind Familiarise yourself with your telephone Important notes Repairs The equipment may only be opened or repaired by a qualified technician Do not open the telephone yourself Doing so could damage the unit and cause it to mal function What you should definitely read You should definitely read the following sections These sections explain all the parts of your telephone You will find out how to use your telephone Overview of your telephone
49. o handsfree If you want to make a handsfree call you can also select the number from the call list or the redial list Handsfree continuing the call using the receiver During a handsfree call 2 Lift the receiver LED goes out Handsfree ending a call While you are telephoning handsfree with the receiver on the hook Press the Handsfree Monitoring function key LED goes out You can also end the call with the Escape key 27 Telephoning as usual Telephoning without receiver Tips for handsfree monitoring and handsfree calling Perhaps you can t remember whether call monitoring or handsfree are actually acti vated Here are a couple of simple tips If the receiver is not on the hook the Handsfree Monitoring function key toggles between call monitoring LED on handsfree LED flashing and normal telephone operation LED off None of these will end the call f however the receiver is on the hook the call will be ended the next time the key is pressed 28 Telephoning with ease Telephoning with partners A partner user can be any internal subscriber to your system You can set up partner keys These can be display keys or other function keys The display or the LEDs in the function keys provide information about the activities of each partner Setup is the same procedure as for Function keys p 63 Contents Calling partners p 30 Answering a call for a partner p 30
50. o your own Follow me here associated subscriber Auto Callback Initiates automatic callback when the busy number is free again 90 Consult the manual as required Telephone functions and symbols Do not disturb If you do not wish to be disturbed by internal calls Ca EHS1 Switching out of a group Temporarily switches you out of the group S1 Special key For controlling a relay e g a door m m Telephone book Displays the directory gis Paging the associated subscriber 160 Group announcement Paging the associated group 415 Intercom Creates an intercom connection to the associated subscriber Both telephones are set to handsfree HF Ans Automatic handsfree for incoming call Your telephone automatically answers an internal call handsfree HdSet Headset activate deactivate Switches a connected headset on or off 1244 Accounting code For every outgoing call you can enter a 1 to 15 digit accounting code for billing the charges e g a project or job number Voicemail or Visual Voice Calls your mailbox Voice mail Acoustic guide and mailbox control using keypad input Visual Voice Menu based navigation inverse New messages a 23 Voicemail on off Switches your voicemail on or off Login Log in For logging into the telephone The number and PIN are required Logout Logout For logging out of the telephone
51. off menu item w Change the setting Voicemail on we Exit menu Your system administrator defines how long your telephone will ring for before the caller is diverted to your mailbox Listen to messages Press the Menu function key F Scroll to the Settings menu item amp w Confirm your selection V Scroll to the voicemail settings menu item amp w Confirm your selection V Scroll to the Listen menu item t Confirm your selection This displays a list of all messages which have already been listened to or saved F Scroll to the message you wish to listen to e g Wagner Mo 17 02 08 47 w Confirm your selection The message is played f you do not select a message the most recent message is played automatically f you do not have any messages in your mailbox which you have not yet listened to a status message appears e g Voicemail 3 The number in brackets is the number of new messages Selecting the status message and confirming by pressing OK takes you to the message list f you assign Visual Voice to a display or function key you can get to the mes sage list just by pressing one button 49 Telephoning with ease Operate mailbox Options while listening to a message Menu Item Meaning Previous Play previous message Back Rewind current message by 5 seconds Deleting Delete current message gt Play next message Before Fast forward current message
52. on on interfaces of public telephone networks If any problems should occur during operation please initially contact your specialist dealer or your system administrator The complete declaration of conformity can be requested at the following Internet address http www avaya de gcm emea de includedcontent conformity htm or look for Conformity in the index Ce Declaration of Conformity IP We Avaya GmbH amp Co KG declare that the T3 IP Comfort telephone complies with the basic requirements and other relevant rules in accordance with EU directive 1999 5 EU radio and telecommunication terminal equipment R amp TTE This telephone is intended for connection to Ethernet LAN interfaces of IP capable Avaya telecommunications systems and fulfils the basic requirements of Directive 1999 5 EU R amp TTE Avaya cannot guarantee successful operation of the telephone in LAN or Intranet environments in which no Avaya system is present Declaration of Conformity Links When using links and DSS modules This link DSS module is intended for connection to T3 telephones and meets the fundamental requirements of EC directive 1999 5 EC Radio and Telecommunication Terminal Equipment R amp TTE The design of this Link DSS module makes it suitable for use with T3 telephones only Familiarise yourself with your telephone Important notes License Software License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USERS ACCEPTA
53. onnect two links to the T3 Comfort at the same time The T3 IP Comfort has one slot for links y View of a link Bottom view Some links have only one Western socket Information on installing links can be found in the respective operating instructions 83 Add on equipment Links Links for ISDN telephones Headset link For connecting headsets CTI audio link For connecting comfort headsets Links for IP telephones AEI Headset link AEI interface For connecting DSS modules Application interface for headsets Headset Link Application interface For headsets 84 Add on equipment The DSS module A DSS module has 36 keys which you can assign according to your preferences DSS Direct Station Select You have the following options Numbers of your partners Functions e g door divert call etc Lines 1 keys with LEDs 2 Insert strips for labelling You can connect up to 3 DSS modules You can set up the function keys on the DSS module gt p 63 in exactly the same way as the function keys on your telephone Only your system administrator can set up lines 85 Add on equipment The DSS module Dialling with the DSS module 2 Lift the handset Press the DSS key for the desired subscriber The LED indicates whether the connection is free or busy Port LED Free Off Call Flashing Busy On Instead of lifting the handset to start with y
54. ou call an entry from the call list the entry is automatically deleted Deleting an entry Press the Call list function key V Scroll to the entry you want to delete e g 0069123456 e Delete entry Deleting all entries Press the Call list function key V Scroll to the Delete all menu item amp w Confirm your selection 32 Using the call list Symbols in the call list Examples of an entry in the call list Telephoning with ease 06975056666 Th 12 06 17 13 2 amp Wagner 14 12 06 16 34 Qark V 11 06 08 21 0691234567 W 11 06 06 31 Meaning New entry which has not yet been viewed Entry which has already been shown amp Call that you have had with an external caller 06975056666 Phone number of caller Cl ark Caller s name V 11 06 06 31 Day and time of last call 2 The caller called twice Wagner 14 In the case of a call diversion to your telephone Caller and the number of the telephone which has diverted Overlong entries will not fit in their entirety in the display You can view the com plete call list entry with the left and right arrows You can accept a call list entry p 46 into the directory 33 Telephoning with ease Diverting calls IP Office You can divert incoming calls to another connection You may have calls diverted to your telephone from another connection You can activate forward unconditional to a previ
55. ou can also press the DSS key for the desired subscriber first and then lift the handset dialling with handset on hook 86 Add on equipment Headset You can connect a headset via a headset or AEI Headset link to your telephone the latter only for IP telephone Before making a call using the headset you have to activate it in the menu Contents Activating headset p 88 Headset answering calls p 88 Continuing a headset call with the handset p 88 Continuing a handset call with the headset p 88 Finishing a headset call and clearing the connection p 88 Headset making a call p 89 The links only correctly support the headsets which have been released for these links Caution Prevent damage to your hearing If you use a headset headphone on a continuous basis loud signals can cause damage to your hearing So always reduce the volume of loud calls to a pleasant value using the key 87 Add on equipment Headset Activating headset You have to have inserted a suitable link and connected a headset Activate usage of this headset here Press the Menu function key F Scroll to the Headset menu item w Confirm selection Whether you can use a connected headset or not is displayed on the right hand side of the highlighted line tx Switch the setting to On The new setting is displayed esc Exit menu You can now use the headset You can set the l
56. ould also ring when a call is received e g 012341234 amp w Confirm the number The following status appears in the display of the tele phone Twinning on Now if your T3 telephone is called the external telephone also rings You can take the call on both telephones f twinning is assigned to a display or function button the display flashes if you answer a call on your mobile phone You can transfer the call to your T3 telephone with one press of this button 39 Telephoning with ease See charges IP Office During a call you can have the currently incurred charges converted to your local currency shown in the display p 73 You can view the charges for your most recent call Your call charges incurred since the last reset are totalled and stored in the tele phone system Furthermore your telephone system can also record and account for the call charges for single projects or private calls separately Contents Viewing the charges for the last call p 41 Viewing the sum of the charges gt p 41 Resetting charge meter gt p 41 Charges can only be displayed if your network operator supports this For techni cal reasons the charges displayed may differ from those calculated n the case of a conference with two external subscribers the sum of the charges for both external connections is shown Charges which are incurred by an external call diversion appear as a message 40 Tel
57. our telephone It is possible to temporarily switch yourself out of all the groups which you belong to You can also change the state of these groups Calls to groups which cannot currently be reached are normally diverted You can change these group fallback destinations Contents Automatic handsfree for incoming call p 69 Number display for outside calls p 70 Direct dial p 71 Switch on call waiting p 72 Charge display p 73 Accounting code p 74 Date Time p 75 Change group membership p 76 Change group state p 76 Change group fallback destination gt p 77 68 Customising your telephone Changing general settings Automatic handsfree when called If you switch on this function your telephone automatically accepts all internal calls On receiving a call you hear a short attention tone and you can then speak in hands free mode to the caller immediately without pressing any key and without picking up the receiver Press the Menu function key V Scroll to the Settings menu item x Confirm your selection F Scroll to the Dial settings menu item w Confirm your selection V Scroll to the Internal Auto Answer menu item An indication on the right hand side of the window shows whether the function is on or off amp w Switch the function on or off The new status is displayed a Exit menu The new setting is saved and a status message appears
58. ously entered phone number You have the choice whether this should always take place only if the telephone is busy oronly if the telephone is not answered within a specified time period You can also set this up for other telephones if you have the authorisation to do so You can also let a call signal at two telephones at the same time e g at your office telephone and at your GSM mobile phone Contents Diverting calls for your telephone p 35 Diverting calls to your telephone gt p 35 Forward deactivating p 35 Forward unconditional p 36 Forward unconditional after time and if busy p 36 Deleting forward unconditional destination p 37 Forwarding calls for another telephone p 38 Signalling a call at two telephones mobile twinning p 39 The time that elapses before forward unconditional after time takes place is set in the system 34 Telephoning with ease Diverting calls IP Office Routing calls for your telephone Press the Menu function key V Scroll to the Call routing menu item amp w Confirm your selection V Scroll to the Call routing to menu item amp w Confirm your selection 112 3 4 Enter the number to which you want to route calls e g to 1234 w Confirm the number The status indication Route to 1234 appears in the dis play The telephone to which you are diverting your calls displays the status Divert from 4712 You can
59. oustics Acoustics contrast Do not disturb Charge display Language Keyboard gt Dial settings gt Handsf for call 93 Consult the manual as required Menu overview Menu Line in Basic Menu down one menu level down one menu level Call waiting Number ID Direct dial Accounting code Configure voicemail Voicemail Hearing messages Message Greeting Password e mail Key assignment Links Compartment 1 Compartment 2 Date time Year Minute System Info Logout Log in 94 Consult the manual as required Troubleshooting Incorrect date and time are displayed Set the correct time in the Settings gt p 75 menu The number of a caller is not displayed Call is transmitted without caller s number e g an analogue call or the caller has switched off the caller ID function Short tones during a call A second call is being signalled Please refer to the section titled Making several connections p 22 to find out about possible operating steps or You have activated monitoring or handsfree operation A function does not work It is possible that the function has not yet been activated by your system administra tor Telephone cuts off prematurely when programming No key has been pressed for approx 60 seconds This will terminate every program ming procedure You a
60. rap call menu item amp w Confirm selection The message Call registered is displayed The phone number of the caller is now stored with your network provider You will have to apply to your network provider to use trap call and there will be a charge for this service You can only use trap call when the external line being used supports this feature Please ask your network provider how they will inform you of a number which has been identified 17 Telephoning as usual Call someone You can use the telephone as usual within and outside your telephone system Dial the internal extension number or external phone number directly You can use the display keys to redial the 10 most recently called numbers and to dial frequently required numbers If an number is busy you can be automatically called back when the line is free again You can cut in on another call within your system if you have something urgent to tell one of the subscribers If you don t want the person who you call to see your number you can also call anon ymously You can also page subscribers in your telephone system via the loudspeakers fitted in the telephones You can talk to individual subscribers or groups Contents Making a call within and outside your telephone system p 19 Making a call with one key stroke p 19 Redialling p 19 Auto callback p 20 Joining another call cut in p 20 Anonymous calli
61. rom the tele communications system 82 Login 47 Logout 47 M mailbox 48 Mailbox greeting 54 Mailbox e mail 56 Mailbox greeting 54 Mailbox password 55 Mailbox switching on 49 Menu 11 93 Message as email 56 Mobile twinning 39 Monitoring 27 Mute 16 N Names searching for 45 Notes important 3 Notes important chapters 5 Number presentation 12 70 Numbers onto keys 62 97 Index O Open Source 4 Overview 7 8 Overview menu 93 P Paging 21 Partner 29 Partner keys 30 Pick up a call 16 Pick up 16 PIN 42 43 PIN Web browser 81 Placing the telephone 4 Programming 1 1 Protection 42 R Redialling 19 Registering 10 Remote call no ID 12 Repairs 5 Ringing tone 59 Ringing deactivating 59 Routing call to 35 S Save message 53 Second call 17 72 Selecting a language 60 Send message 51 Set handsfree 59 Settings 5 98 Settings IP 78 Settings modifying 68 Several connections 22 Status 12 76 Status messages 12 Switching between calls 23 Switching between parties 23 Symbols call list 33 Symbols message list 50 System information 92 T Taking over a telephone 47 Telephone functions 90 Telephone systems for your telephone 3 Telephoning made easy 5 Time 75 Tips placement 4 Transferring 23 24 Trap call 17 Twinning 39 U Unit diagram 7 Unlocking telephone 43 User 29 User manual language versions 5 V Volume 58 W Web browser 80 2008 All rights re
62. self with your telephone Commissioning the T3 IP telephone Connecting and registering the T3 IP telephone After connecting to the LAN Local Area Network and to the power supply only if the telephone is not powered via the LAN the telephone software is activated and subsequently searches automatically for a gatekeeper responsible for access authorisation A gatekeeper is normally found If this is the case the registration window appears next 2 9 Enter extension number F Scroll to thee IN menu item 0 0 0 0 Enter PIN No PIN is allocated to the IP Office in delivery condition wo Confirm selection The idle display appears next You can now also be reached under the number you have entered extension number i You can changeLanguage gt p 10 for the registration procedure f you have cancelled registration i e you have exited the registration window via the Escape key in order to change or view settings in the menu you can reregis ter via the User administration menu item Selecting the language for the registering procedure and IP settings If your telephone has not yet been registered you can choose between 11 different languages German English French Italian Spanish Dutch Hungarian Slovenian Polish Czech Russian Press the Menu function key V Scroll to the Switch language menu item amp w Confirm selection V Select the desired language e g English amp w Confirm selection
63. served for Avaya Inc and Avaya GmbH amp Co KG 4 999 106 405 08 08 IPO 4 2 en AVAy Avaya GmbH amp Co KG KleyerstraBe 94 D 60326 Frankfurt am Main Germany T 0 800 266 10 00 F 0 800 266 12 19 International T 449 69 7505 28 33 E 49 69 7505 5 28 33 infoservice avaya com avaya de
64. t menu item to Confirm selection V Select gatekeeper e g GKxyz 123 456 000 123 o Confirm selection The search for the gatekeeper specified is now started If the gatekeeper is found your telephone s idle display will subsequently appear Viewing your IP settings If you wish to view IP specific settings your telephone should not be registered at the telecommunications system delete registration p 82 Press the Menu function key V Scroll to the Gatekeeper list or theNetwork settings menu item x Confirm selection You will now see various IP settings e g the gatekeeper list or your telephone s IP address 79 Customising your telephone IP specific settings Blocking the Web browser Your telephone has been released in order for your system administrator to be able to access your telephone and adjust certain settings via a Web browser on a PC Proceed as follows to block access Press the Menu function key V Scroll to the Safety menu item tx Confirm selection V Scroll to the Web browser menu item wx Confirm selection 1 19 Enter PIN The factory setting is 0000 amp w Confirm input V Scroll to the blocked menu item wx Confirm selection You can only block and unblock the Web browser if your system administrator has enabled this function 80 Customising your telephone IP specific settings Changing the PIN to enable the Web browser Press the Menu function key V Scro
65. ting audio contrast and language Set handsfree Press the Menu function key F Scroll to the Settings menu item x Confirm your selection V Scroll to the Display Audio menu item x Confirm your selection V Scroll to the Audio Contrast menu item x Confirm your selection F Scroll to the Handsfree menu item um Increase or decrease the setting Cw Exit menu The new settings have been saved There are four possible settings for handsfree mode Level 1 Normal connection medium volume Level 2 Quiet or long distance connection Level 3 Loud connection purely digital or internal connection Level 4 When you have connected an additional loudspeaker Level 3 is normally the best setting if you are using your telephone s built in loud speaker Do not disturb If you do not wish to be disturbed you can temporarily deactivate the ring tone Press the Do Not Disturb function key f you have activated Do not disturb A caller is diverted to your voicemail if it has been activated You can still make internal and external calls without any restrictions even if you have activated Do not disturb 59 Customising your telephone Setting audio contrast and language Set language Press the Menu function key V Scroll to the Settings menu item amp w Confirm your selection V Scroll to the Display Acoustics menu item amp x Confirm your selection V Scroll to the Language menu item wx Conf
66. tional the entry for the forward uncondi tional destination still remains 37 Telephoning with ease Diverting calls IP Office Forward uncond for another telephone Press the Menu function key V Scroll to the Forward menu item wo Confirm your selection V Scroll to the Forward unconditional for menu item wo Confirm your selection 1 2 3 4 Enter the internal number of the subscriber for whom you want to set up call diversion to your own telephone e g from 1234 0 0 0 0 Enter the PIN for this subscriber e g 0000 tx Confirm your entry V Scroll to the Forward unconditional or Fwd uncond busy after time menu item w Confirm your entry AM a a n Enter the call number or if necessary correct the one displayed to which the calls are to be forwarded e g to 1234 An additional external line code probably has to be predialled for an external call number usually 0 V If necessary scroll to the If free after time or If busy menu item wo Confirm your selection You can also press an appropriate destination or partner key instead of entering the call number 38 Telephoning with ease Diverting calls IP Office Signalling a call at two telephones mobile twinning Press the Menu function key V Scroll to the Call diversion menu item to Confirm selection V Scroll to the Twinning menu item to Confirm selection 0 ig enter the external number of the telephone which sh

T3 Comfort connected to IP Office User`s Guide

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