User Guide - Sprint Support
Contents
1. How to Use This Guide The advantages of Sprint are as clear as each wireless connection you make With Sprint service we give you what you really want from a wireless service provider clear connections easy to understand service plans and self servicing options for managing your account All this is designed to make your life easier and worry free We know you re eager to start using your device right away and the sections of this guide are designed to help you do just that 1 The first section page 1 gives an overview of the AirCard 402 package contents The second section page 5 guides you through the steps required to install your 2 AirCard 402 device and the Windows or Mac software and describes how to start the software once it is installed The third section page 23 lists the technical specifications regulatory and important 3 safety information and warranty information for your AirCard 402 device Getting More Information About Your Device and Service This guide describes how to install and start the software To learn how to use all the features of your device and software consult the user guide see page 18 of this document or online help rint Sp Section 1A Introducing the AirCard 402 Device Your AirCard 402 Device page 2 TRU Install page 2 Package Contents page 3 Care and Maintenance page 3 o This section introduces your AirCard 402 device and describes what is include2. Solution The device has no power The 0 LED indicator is off Ensure the following The device is properly inserted The computer is turned on and not in suspend mode Windows or sleep mode Mac No service is available The 2 LED indicator is off Try the following Reorient your computer o Ifyou are inside a building or near a structure that may be blocking the signal change the position or location of your computer Check with Sprint a network or account problem may be preventing the device from obtaining service Section 2C Using Your AirCard 402 Device 21 rint Sp Section 3A Technical Specifications LED Operation page 24 Radio Frequency and Electrical Specifications page 26 Software Specifications page 27 Environmental Specifications page 28 This section describes the LED indicators and various specifications of your AirCard 402 device LED Operation Your device has two LED indicators They operate as follows 24 LED State of LED Indicates 0 Off The device has no power The device may not be completely inserted into the computer the computer may be turned off or it may be in suspend mode Windows or sleep mode Mac causing the device to shut down or you may have disabled the device through the Sprint SmartView software Blue not The device has power and is working properly blinking Blue blinking
3. e International Commission on Non lonising Radiation Protection ICNIRP 1998 Guidelines for limiting exposure to time varying electric magnetic and electromagnetic fields up to 300 GHz FCC ID N7NAC402 CAUTION The AirCard 402 device must be 1 2 cm or more from users during operation to satisfy FCC RF exposure requirements It is recommended to use the AirCard 402 device in a PC Card slot whenever possible If the laptop computer has two slots it is recommended to use the upper slot for optimum modem performance When the AirCard 402 device is inserted into the laptop computer during lap held usage it is recommended that the antenna portion of the AirCard 402 device be moved away from the leg to ensure the maximum data rate is available to the user The AirCard 402 device has been tested for compliance with FCC IC RF exposure limits in the laptop computer s configurations with the side loading PC Card or ExpressCard slot and can be used in laptop computers with substantially similar physical dimensions construction and electrical and RF characteristics This device must not be used with any other antenna or transmitter that has not been approved to operate in conjunction with this device NOTE This device must not be used in any unapproved configurations For details contact Sierra Wireless Use of this device in any other configuration may exceed the FCC RF Exposure compliance limit NOTE If this device is intended for use in any ot
4. 3G This product is manufactured or sold by Sierra Wireless Inc or its affiliates under one or more patents licensed from InterDigital Group Trademarks Sprint and the logo are trademarks of Sprint Other marks are the property of their respective owners Sierra Wireless the Sierra Wireless logo TRU Install and the red wave design are trademarks of Sierra Wireless Windows is a registered trademark of Microsoft Corporation Mac OS is a trademark of Apple Inc registered in the U S and other countries QUALCOMM is a registered trademark of QUALCOMM Incorporated Copyright 2011 Sprint Sprint and the logo are trademarks of Sprint Other marks are the property of their respective owners Section 3B Regulatory Information 33 Limitation of Liability The information in this manual is subject to change without notice and does not represent a commitment on the part of Sierra Wireless SIERRA WIRELESS AND ITS AFFILIATES SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL DIRECT INDIRECT SPECIAL GENERAL INCIDENTAL CONSEQUENTIAL PUNITIVE OR EXEMPLARY DAMAGES INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS OR REVENUE ARISING OUT OF TH WIRELESS PRODUCT EVEN IF SIERRA WIRE ADVISED OF THE POSSIBILITY OF SUCH DA FOR CLAIMS BY ANY THIRD PARTY PROFITS OR REVENUE OR ANTICIPATED E USE OR INABILITY TO USE ANY SIERRA LESS AND OR ITS AFFILIATES HAS BEEN AGES OR THEY ARE FORESEEABLE OR Notwithstanding the foregoing in no
5. The firmware is updating Do not remove the device Section 3A Technical Specifications LED State of LED Indicates Amber blinking The device is searching for service If this state persists try the following Reorient your computer If you are inside a building or near a structure that may be blocking the signal change the position or location of your computer Check with Sprint a network or account problem may be preventing the device from obtaining service Amber not An error has occurred Remove the device and reinsert it blinking Off No service is available If this state persists try the following o Try reorienting your computer If you are inside a building or near a structure that may be blocking the signal change the position or location of your computer Check with Sprint a network or account problem may be preventing the device from obtaining service Amber blinking 1xRTT coverage is detected Ready to connect to the network see the user guide Amber not The device is connected to a 1xRTT network and can send or receive data blinking Blue blinking 1xEV DO coverage is detected Ready to connect to the network see the user guide Blue not The device is connected to a 1xEV DO network and can send or receive blinking data Section 3A Technical Specifications 25 Radio Frequency and Electrical Specifications Approv
6. event shall Sierra Wireless and or its affiliates aggregate liability arising under or in connect ion with the Sierra Wireless product regardless of the number of events occurrences or claims giving rise to liability be in excess of the price paid by the purchaser for he Sierra Wireless product Additional Information and Updates For up to date product descriptions documen tation application notes firmware upgrades troubleshooting tips and press releases visit www sierrawireless com 34 Section 3B Regulatory Information Section 3C Important Safety Information Important Notice page 35 Safety and Hazards page 35 Important Notice Because of the nature of wireless communications transmission and reception of data can never be guaranteed Data may be delayed corrupted i e have errors or be totally ost Although significant delays or losses of data are rare when wireless devices such as he AirCard 402 device are used in a normal manner with a well constructed network hey should not be used in situations where failure to transmit or receive data could result in damage of any kind to the user or any other party including but not limited to personal injury death or loss of property SPRINT SPECTRUM L P accepts no responsibility for damages of any kind resulting from delays or errors in data transmitted or received using he AirCard 402 device or for failure of the AirCard 402 device to transmit or
7. installed and ready to use Your new hardware is installed and ready to use The 0 LED indicator is lit blue or blinking amber the Sprint logo on the protruding end of the device is also lit 7 If the TRU Install window is not displayed in Windows Explorer browse to the 5 TRU Install entry under My Computer then browse to the Win folder and run Setup exe or if you re running Windows Vista and the AutoPlay window is displayed click Run setup exe to display the TRU Install window 8 In the TRU Install window click OK TRU install Welcome to TRU Install Click OK to install Sprint SmartView v2 22 008 0 9 In the WinZip Self Extractor window click Setup 10 In the Welcome to the InstallShield Wizard for Sprint SmartView window click Next Section 2B Installing the Software and Activating Your Device 11 11 Read the License Agreement select accept the terms in the License Agreement to agree to the terms and then click Next 12 In the Installation Customization Wizard window select a skin and then click Next A series of dialog boxes guides you through the installation 13 Use the Next and Back buttons to navigate through the wizard 14 If you re running Windows Vista or Windows XP wait until the system tray displays Your devices are ready to use or Your new hardware is installed and ready to use D Found New Hardware x Your new ha
8. of your device displayed on the back of the device and on the packaging 6 Section 2A Setting Up Your Sprint Account Section 2B Installing the Software and Activating Your Device _ Installing the Software on a Windows Computer page 7 Installing the Software on a Mac Computer page 13 Activating Your AirCard 402 Device page 16 The installation process has two stages Installing the Software and Drivers Insert the device to install the drivers and the software for Windows see below for Mac see page 13 e Activating Your Device Start the software Sprint s hands free activation feature will automatically begin activating your device on the network page 16 For information on using the AirCard 402 device on Linux please see wwwssierrawireless com support Installing the Software on a Windows Computer System Requirements The AirCard 402 device works with e Windows Vista e Windows XP with Service Pack 2 or later e Windows 2000 with Service Pack 4 Section 2B Installing the Software and Activating Your Device Note Your device will not work with handhelds or Pocket PCs To install and run the device and accompanying Sprint SmartView software on a Windows computer you will need an empty PC Card or ExpressCard slot Installing the Software and Drivers Windows Vista and Windows 2000 users You must log in with administrative privileges to install the software and drive
9. or modifications not expressly approved by Sierra Wireless could void the user s authority to operate the equipment WARNING EMI Canada This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference causing equipment standard entitled Digital Apparatus ICES 003 of the Department of Communications Cet appareil num rique respecte les limites de bruits radio lectriques applicables aux appareils num riques de Classe B pr scrites dans la norme sur le mat riel brouilleur Appareils Num riques NMB 003 dictee par le ministre des Communications If you have purchased this product under a United States Government contract it shall be subject to restrictions as set forth in subparagraph c 1 ii of Defense Federal Acquisitions Regulations DFARs Section 252 227 7013 for Department of Defense contracts and as set forth in Federal Acquisitions Regulations FARs Section 52 227 19 for civilian agency contracts or any successor regulations If further government regulations apply it is your responsibility to ensure compliance with such regulations Section 3B Regulatory Information 31 Information pertaining to OEM customers The AirCard 402 device has been granted modular approval for mobile applications Integrators may use the AirCard 402 device in their final products without additional FCC IC certification if they meet the following conditions
10. terminate Vendor s warranty coverage of such Products This limited warranty is only valid in the United States of America and does not cover customer education instruction installation setup adjustments or signal reception problems REPAIR OR REPLACEMENT AS PROVIDED FOR UNDER THIS LIMITED WARRANTY IS YOUR SOLE AND EXCLUSIVE REMEDY FOR BREACH OF THIS LIMITED WARRANTY TO THE EXTENT PERMITTED BY APPLICABLE LAW NEITHER VENDOR NOR THE ORIGINAL OWNER OF THE PRODUCT MAKE ANY OTHER REPRESENTATIONS WARRANTIES OR CONDITIONS OF ANY KIND EXPRESS OR IMPLIED OR STATUTORY WITH RESPECT TO THE PRODUCT INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABLE QUALITY OR FITNESS FOR A PARTICULAR PURPOSE This warranty gives you specific rights and you may also have other rights which vary from jurisdiction to jurisdiction Some jurisdictions do not allow the exclusion of implied warranties and conditions and do not permit the exclusion or limitation of certain damages Therefore the foregoing exclusions may not apply to you 38 Section 3D One Year Limited Warranty THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THIS PRODUCT IS ASSUMED BY YOU NEITHER THE ORIGINAL OWNER OF THE PRODUCT NOR THE VENDOR NOR VENDOR S DISTRIBUTORS RESELLERS SUPPLIERS AGENTS OFFICERS AND DIRECTORS SHALL HAVE ANY LIABILITY TO YOU OR TO ANY OTHER PERSON OR ENTITY FOR ANY DAMAGES HOWSOEVER CAUSED INCLUDING BUT NOT LIMITED TO DIRECT INDIRECT INCIDENTA
11. with devices for which the Product was not designed or contemplated b modifications alterations combinations or enhancements of the Product not created by Vendor c any third party defined feature that Vendor incorporates into the Product at the request of such third party or e your failure to install any corrections or enhancements made available by Vendor that maintain equivalent or better functionality and performance to the extent that such correction or enhancement would have avoided the infringement claim Vendor s obligations do not apply to any alleged infringement occurring after you have received written notice of the Section 3D One Year Limited Warranty 39 alleged infringement THE FOREGOING IS IN LIEU OF ANY REPRESENTATIONS WARRANTIES OR CONDITIONS OF NON INFRINGEMENT WHICH ARE HEREBY DISCLAIMED AND SETS FORTH THE ENTIRE LIABILITY OF VENDOR AND THE ORIGINAL OWNER OF THE PRODUCT FOR ANY INFRINGEMENT OF ANY INTELLECTUAL PROPERTY RIGHTS BY THE PRODUCT If any provision or term of these terms and conditions is determined to be invalid or unenforceable the invalidity or unenforceability of that provision or term will not affect the validity or enforceability of the remaining provisions and terms or the validity or enforceability of that provision or term in any other jurisdiction 40 Section 3D One Year Limited Warranty 2131095 Rev2
12. G RMS in each of 3 mutually perpendicular axes Test duration of 60 minutes for each axis for a total test time of 3 hours non operating Drop 1 mon concrete on each of 6 faces 2 times Section 3A Technical Specifications Section 3B Limitation of Liability page 34 Additional Information and Updates page 34 Regulatory Information Regulatory Notices page 29 Patents page 33 Trademarks page 33 Copyright page 33 This section contains important regulatory notices about your AirCard 402 device and also patent and other information Regulatory Notices The design of the AirCard 402 device complies with U S Federal Communications Commission FCC and Industry Canada IC guidelines respecting safety levels of radio frequency RF exposure for portable devices which in turn are consistent with the following safety standards previously set by Canadian U S and international standards bodies e ANSI IEEE C95 1 1999 IEEE Standard for Safety Levels with Respect to Human Exposure to Radio Frequency Electromagnetic Fields 3kHz to 300 GHz e National Council on Radiation Protection and Measurements NCRP Report 86 1986 Biological Effects and Exposure Criteria for Radio Frequency Electromagnetic Fields e Health Canada Safety Code 6 1999 Limits of Human Exposure to Radio frequency Electromagnetic Fields in the Frequency Range from 3 kHz to 300 GHz Section 3B Regulatory Information 29
13. L SPECIAL GENERAL CONSEQUENTIAL PUNITIVE OR EXEMPLARY DAMAGES WHATSOEVER INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE OR PROFIT DAMAGES TO PROPERTY OR PERSONS LOST OR DAMAGED DATA OR OTHER COMMERCIAL OR ECONOMIC LOSS EVEN IF ANY SUCH AFOREMENTIONED PERSON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR THEY ARE FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY MAXIMUM AGGREGATE LIABILITY OF THE AFOREMENTIONED PERSONS SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT THE LIMITATIONS IN THIS SECTION SHALL APPLY WHETHER OR NOT THE ALLEGED BREACH DEFAULT NON PERFORMANCE OR FAILURE IS A BREACH OF FUNDAMENTAL CONDITION OR TERM OR A FUNDAMENTAL BREACH In the event that the Product supplied by Vendor is found to infringe any third party US or Canadian patent trade secret copyright trademark or other proprietary right and or the use of the Product is enjoined Vendor will at its sole option either a procure for you the right to use such Product b modify such Product so that it becomes non infringing while giving equivalent functionality and performance or c if neither of the foregoing options is reasonably available refund to you all amounts paid for the infringing Products depreciated on a straight line basis over a three year period Vendor will have no liability or obligation to you to the extent the infringement is caused by or based upon a use of the Product in an application or environment or on a platform or
14. Otherwise additional FCC IC approvals must be obtained 1 At least 20 cm separation distance between the antenna and the user s body must be maintained at all times 2 To comply with FCC IC regulations limiting both maximum RF output power and human exposure to RF radiation the maximum antenna gain must not exceed 2 0 dBi in the Cellular band and 2 96 dBi in the PCS band 3 The AirCard 402 device and its antenna must not be colocated with any other transmitter or antenna within a host device 4 A label must be affixed to the outside of the end product into which the AirCard 402 device is embedded with a statement similar to the following This device contains FCC ID N7NAC402 This equipment contains equipment certified under IC 2417C AC402 5 A user manual with the end product must clearly indicate the operating requirements and conditions that must be observed to ensure compliance with current FCC IC RF exposure guidelines 6 The end product with an embedded AirCard 402 device must pass the unintentional emission testing and properly authorized per FCC Part 15 requirements If this device is intended for use in a portable device you are responsible for separate approval to satisfy the SAR requirements of FCC Part 2 1093 and IC RSS 102 32 Section 3B Regulatory Information Patents This product may contain technology developed by or for Sierra Wireless Inc This product includes technology licensed from QUALCOMM
15. Sprint Y Get started All you need to know to get going SIERRA WIRELESS AirCard 402 Sprint Y Sprint Mobile Broadband 2 in 1 Card Sierra Wireless AirCard 402 7 O_o SIERRA WIRELESS HEART OF TME WIRELESS MACHINES www sprint com O 2011 Sprint Sprint and the logo are trademarks of Sprint Other marks are the property of their respective owners Table of Contents Your AirCard 402 Device aa asaan cnet i How to Use This Guide 22 ccc cence e nnn eee ii Section 1 Introducing the AirCard 402 Device 1 1A Introducing the AirCard 402 Device ccc cece nce nee nnennnenes 2 Your AirGard 402 Device nassen ea a 2 TRUSINSE narea A 2 Package Contents mila a e aid ed 3 Care and Maintenance retornar rada air ta id 3 Section 2 Setting Up and Using the AirCard 402 Device 5 2A Setting Up Your Sprint Account 0 ccc ccc nen 6 Setting Up Your Device on Your Sprint Account eee eee eee teens 6 2B Installing the Software and Activating Your Device 7 Installing the Software on a Windows Computer 2000s cece eee eee e eee nenn 7 Installing the Software on a Mac Computer Activating Your AirCard 402 Device 0 c cece rnrn een nennen nennen 2C Using Your AirCard 402 Device cece ccc cence nr Starting the Windows Software 0 0 cece cece net aaia iania i seen nenn Starting the Mac Sof
16. als Compliant with 15 2000 Release 1 0 CDMA 1X IS 707 A Data IS 856 CDMA 1xEV DO 15 866 IS 878 IS 890 CDMA Development Group FCC Industry Canada Voltage 3 3 Vdc from PC Card or ExpressCard slot Current Maximum 1300 mA Typical data call current talk mode 350 mA 1X 430 mA 1xEV DO Standby 100 mA 1xEV DO S 2000 hybrid mode Transmitter power 200 mW 23 dBm average Transmit PCS 1850 to 1909 95 MHz Cellular 824 04 to 848 97 MHz Receive PCS 1930 to 1989 95 MHz Cellular 869 04 to 893 97 MHz GPS 1575 42 MHz Channel spacing 1 25 MHz Frequency stability 150 Hz 26 Section 3A Technical Specifications Software Specifications Position Location Mobile Station based Data service IS 707A Mobile IP Supported SMS IS 637 Not supported FAX Not supported OMA DM Supported OTASP S 683A 15 683B IS 683C Not supported OTAPA Not supported PRL preferred roaming list Supported Authentication Supported NAM Single Voice Not supported E911 Not supported TTY Accessibility Not supported Section 3A Technical Specifications 27 Environmental Specifications 28 Operating temperature 4 to 131 F ambient outside PCMCIA ExpressCard enclosure Storage temperature 40 to 185 F Humidity 95 non condensing Vibration Random vibration 10 to 1000 Hz nominal 6
17. d with your device Your AirCard 402 Device The Sierra Wireless AirCard 402 device is a dual band wireless modem It enhances the functionality of your mobile computing devices by adding wireless connectivity to the Internet Your AirCard 402 device fits into a PC Card or ExpressCard slot available on most notebook and some desktop computers TRU Install To install the drivers and software you do not need an installation CD Your device uses the Sierra Wireless TRU Install feature driver and software installation starts when you insert the device into your Windows or Mac computer Note To get the latest drivers and software visit www sprint com downloads 2 Section 1A Introducing the AirCard 402 Device Package Contents Your AirCard 402 device package contains the following components e Sierra Wireless AirCard 402 device e Get Started guide this document Care and Maintenance As with any electronic device you should handle this device with care to ensure reliable operation Follow these guidelines in using and storing the device e Do not apply adhesive labels to the device or the card adapter as they may cause the device or the card adapter to become jammed inside the card slot e The device should fit easily into an available PC Card or ExpressCard slot Forcing the device into a slot may damage the connector pins Protect the device from liquids dust and excessive heat When not install
18. ection 2B Installing the Software and Activating Your Device 13 3 If your computer has a PC Card slot grip both sides of the card adapter and insert the device and card adapter into your computer Sprint label facing up and then proceed to step 7 on page 15 lt A y If your computer has an ExpressCard slot remove the device from the card adapter as described below 4 Slide and hold the locking tab in the indicated direction RN 14 Section 2B Installing the Software and Activating Your Device 5 Holding the locking tab use your other hand to free the device from the adapter 6 Gripping both sides of the device insert it into your computer s ExpressCard slot Sprint label facing up IN 7 In the TRU Install window double click Install Sprint SmartView mpkg Section 2B Installing the Software and Activating Your Device 15 10 11 12 13 14 15 16 In the This package contains a program window click Continue n the Welcome to the Sprint SmartView Installer window click Continue Read the Software License Agreement To continue with the software installation you must click Continue and then click Agree to accept the terms n the Standard Install on window click Install f a window appears prompting you for your password enter your Mac password and hen click OK n the window with the message that you will have to restart you
19. ed in your computer store the device in its protective case Remove the device before storing or transporting your computer When inserting or removing the device always grip it by the sides rather than the top as this prevents damage to the device e Do not use the device with a handheld computer it is designed only for notebook or desktop computers running Windows Vista Windows XP Windows 2000 Mac OS X or Linux e Do not handle or operate the device while driving or operating a vehicle Doing so may distract you from properly operating the vehicle In some jurisdictions operating communication devices while in control of a vehicle is a criminal offense Section 1A Introducing the AirCard 402 Device 3 rint Sp Section ZA Setting Up Your Sprint Account Setting Up Your Device on Your Sprint Account page 6 Setting Up Your Device on Your Sprint Account Normally your device will be set up on your Sprint account at the time of purchase To verify that your device is set up on your Sprint account 1 Log on to your account at www sprintcom by entering your username and password 2 Confirm that the AirCard 402 device is on your account with a Mobile Broadband connection plan If you don t see your device listed you will need to contact Sprint Customer Service to complete setting up the device on your account Have the following available before calling e Your Sprint account information e The ESN number
20. endor or one of its authorized suppliers is offered a personal non transferable limited warranty that a the Product will be of good quality and free from defects in design materials workmanship and manufacture under normal use and service b all materials parts components and other items incorporated in the Product will be new and c the Product will be compliant with and perform in accordance with its specifications for a period that expires one year from the original purchase date of the Product the Warranty Period During the Warranty Period if Vendor determines that a Product is defective under a proper warranty claim then Vendor will at its sole discretion either a pay parts and labor charges for the repair of the Product or b replace the Product with a new or rebuilt unit which unit may use refurbished parts of similar quality and functionality provided that the defective Product is returned to a Vendor authorized service center for the Product transportation charges prepaid and is accompanied by written proof of purchase in the form of a bill of sale or receipted invoice indicating that the Product was purchased by you and is within the Warranty Period After the Warranty Period you are responsible for paying all parts labor and shipping charges The warranty described above shall apply to all repaired or replaced Product for a period of 90 days from the date of return to you or the balance of the Wa
21. her portable device you are responsible for separate approval to satisfy the SAR requirements of Part 2 1093 of FCC rules WARNING EMI United States FCC Information This equipment has been tested and found to comply with the limits for a Class B computing device peripheral pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation 30 Section 3B Regulatory Information If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help This device complies with Part 15 of the FCC Rules Operation is subject to the condition that this device does not cause harmful interference CAUTION Any changes
22. ing both sides of the device and pulling straight out ee BA When inserting or removing your device always grip it by its sides as this prevents damage to the device Section 2C Using Your AirCard 402 Device 19 Attaching an External Antenna You can improve the signal strength by attaching an external antenna with a TS9 connector sold separately The recommended antenna is the 6 band blade antenna with TS9 connector available from wwwsierrawireless com part number 6000342 CAUTION Use of other antennas may violate FCC requirements 1 If the device is connected to your computer remove it 2 Gently flip open the tab on the side of the device 3 Hold the antenna cable by the connector end part and carefully insert the connector part of the cable into the corresponding connector on the device 4 Reinsert the device into your computer Contacting Sprint Customer Service You can reach Sprint Customer Service by Logging on to your account at www sprint com e Calling us toll free at 1 888 211 4727 personal use or 1 800 927 2199 business use e Writing to us at Sprint Customer Service P O Box 8077 London KY 40742 20 Section 2C Using Your AirCard 402 Device Troubleshooting For a more complete listing of errors and possible solutions please see the user guide or online Help You may also visit www sprintcom or contact Sprint Customer Service see above Problem error
23. r computer click Continue Installation n the Please Choose a Skin window click one of the two images and then click Continue n the Install Succeeded window click Restart After your computer restarts start the Sprint SmartView software by double clicking he program s icon on your Mac desktop Activating Your AirCard 402 Device After you have successfully installed Sprint SmartView and while your device is connected to your computer Sprint SmartView will inform you that hands free activation has started and will periodically give you updates about activation status No intervention is required on your part If activation is successful Sprint SmartView will display Hands Free Activation Complete after which you are ready to connect to the network 16 Section 2B Installing the Software and Activating Your Device Section 2C Using Your AirCard 402 Device Starting the Windows Software page 17 Starting the Mac Software page 18 Viewing the User Guide page 18 Removing the AirCard 402 Device page 19 Attaching an External Antenna page 20 Contacting Sprint Customer Service page 20 Troubleshooting page 21 Starting the Windows Software rf Double click the program s icon ih on your desktop In Windows Vista select Start gt All Programs gt Sprint gt SmartView gt Sprint SmartView In Windows XP or Windows 2000 select Start 5 Programs gt Sprint gt SmartVie
24. rdware is installed and ready to use 15 In the InstallShield Wizard Completed window click Finish 16 If you see a message that you must restart your computer click Yes and wait until your computer restarts 17 If the Sprint SmartView software has not started start it by double clicking the program s icon on your desktop 18 Proceed to Activating Your AirCard 402 Device on page 16 12 Section 2B Installing the Software and Activating Your Device Installing the Software on aMac Computer System Requirements The AirCard 402 device works with any MacBook Pro or PowerBook G4 computer running Mac OS X version 10 4 11 or newer z To check your version from the Apple menu 8 choose About This Mac If your version is earlier than 10 4 11 then you must upgrade to version 10 4 11 or newer contact an Apple reseller an Apple retail store or visit www apple com store To install and run the device and accompanying Sprint SmartView software on a Mac computer you will need an empty PC Card or ExpressCard slot Installing the Software and Drivers As part of the installation process you will need to restart your computer save any open documents 1 Ensure you are in the Sprint Mobile Broadband coverage area not roaming 2 If your computer has an AirPort AirPort Extreme AirPort Express or Bluetooth adapter turn it off For instructions see your computer s user guide S
25. receive such data Safety and Hazards Do not operate the AirCard 402 device in areas where blasting is in progress where explosive atmospheres may be present near medical equipment life support equipment or any equipment which may be susceptible to any form of radio interference In such areas the AirCard 402 device MUST BE POWERED OFF It can transmit signals that could interfere with this equipment Section 3C Important Safety Information 35 Do not operate the AirCard 402 device in any aircraft whether the aircraft is on the ground or in flight In aircraft the AirCard 402 device MUST BE POWERED OFF When operating it can transmit signals that could interfere with various onboard systems The driver or operator of any vehicle should not operate the AirCard 402 device while in control of a vehicle Doing so will detract from the driver or operator s control and operation of that vehicle In some jurisdictions operating such communications devices while in control of a vehicle is an offense 36 Section 3C Important Safety Information Section 3D One Year Limited Warranty THIS PRODUCT IS PROVIDED TO YOU UNDER THE FOLLOWING TERMS AND CONDITIONS THAT CONTAIN LIMITATIONS ON WARRANTIES AND LIABILITIES AND YOUR REMEDIES BY USING THIS PRODUCT YOU AGREE TO THE TERMS AND CONDITIONS BELOW The original end user purchaser of the enclosed wireless personal computer modem card the Product from Sierra Wireless the V
26. rranty Period whichever is greater This limited warranty does not cover and is void with respect to a Products which have been improperly installed repaired maintained or modified b Products which have Section 3D One Year Limited Warranty 37 been subjected to misuse including using the Products with hardware which is electrically or mechanically incompatible with the Products abuse accident physical damage abnormal operation improper handling or storage neglect exposure to fire water or excessive moisture or dampness or extreme changes in climate or temperature c Products which have been opened repaired modified or altered by anyone other than Vendor or a Vendor authorized service center d Products which have been damaged due to fire flood acts of God or other acts which are not Vendor s fault and which the Product is not specified to tolerate e cosmetic damage f Products which have been operated outside of published maximum ratings g cost of installation removal or reinstallation of the Product h signal reception problems unless caused by a defect in material s or workmanship or i Products on which warranty stickers or serial numbers have been removed altered or rendered illegible This limited warranty is not transferable to any third party including but not limited to any subsequent purchaser or owner of the Products Any transfer or resale of any of the Products will automatically
27. rs Windows XP users You may need to log in with administrative privileges depending on your Windows configuration As part of the installation process you may need to restart your computer save any open documents 1 Ensure you are in the Sprint Mobile Broadband coverage area not roaming 2 If your computer has WiFi or a Bluetooth adapter turn it off For instructions see the user guide or online Help of your computer 8 Section 2B Installing the Software and Activating Your Device 3 If your computer has a PC Card slot grip both sides of the card adapter and insert the device and card adapter into your computer Sprint label facing up and then proceed to Windows detects the device on page 11 IN If your computer has an ExpressCard slot remove the device from the card adapter as described below 4 Slide and hold the locking tab in the indicated direction Section 2B Installing the Software and Activating Your Device 9 5 Holding the locking tab use your other hand to free the device from the adapter 6 Gripping both sides of the device insert it into your computers ExpressCard slot Sprint label facing up lt A 10 Section 2B Installing the Software and Activating Your Device Windows detects the device and installs the drivers for it This may take a few minutes Once completed the system tray may display Your devices are ready to use or Your new hardware is
28. w gt Sprint SmartView Proceed to Viewing the User Guide on page 18 Section 2C Using Your AirCard 402 Device 17 Starting the Mac Software If the Sprint SmartView software has not started automatically Double click the program s icon De on your Mac desktop In Finder select Go gt Applications gt Sprint SmartView and then double click Sprint SmartView Viewing the User Guide The user guide provides detailed information on the Windows and Mac versions of the Sprint SmartView software In Windows Vista select Start gt All Programs gt Sprint gt SmartView gt Users Guide In Windows XP or Windows 2000 select Start 5 Programs gt Sprint gt Smartview gt Users Guide or On your Mac in Finder select Go gt Applications gt Sprint SmartView and then double click Sprint SmartView_User_Guide PDF 18 Section 2C Using Your AirCard 402 Device Removing the AirCard 402 Device 1 Exit the Sprint SmartView software if it is open 2 If you re running Windows 2000 click the Unplug or Eject Hardware icon 5 in the system tray and click the entry for NEC PCI to USB Open Host Controller or Standard Enhanced PCI to USB Host Controller If a dialog box appears notifying you that it is safe to remove the device click OK 3 If your computer has a PC Card or ExpressCard ejector use it to eject the device from the slot 4 Remove the device from your computer s PC Card or ExpressCard slot by gripp
29. ware a a ia Viewing the User Guide 4 een aan en ee een Removing the AirCard 402 Device aaa Attaching an External Antenna u une ss ee Contacting Sprint Customer Service cece eee eee eee eee neces Troubleshooting ernten ee ee ea en Section 3 Technical Specifications Regulatory and Safety Information and Warranty ooooocococonococcon en 23 3A Technical Specifications aaa 24 LED Operation A A Ae 24 Radio Frequency and Electrical Specifications 0ooooooccooconcrcorcomm 26 Software Specifications lt a aga Ga ii Ada 27 Environmental Specifications arina ana ae a n aa E aA aden an 28 3B Regulatory Information aaa 29 Regulatory NOBGEEL une ar Te Ra rel 29 A E ee en ea Are fe af 33 Trademarks roa ges er DR NYA AA tacts 33 83121118 D SH NT Marinas re ee a same RENNEN 33 AMOR or Dauer Nasa anne Raed wm Ad eee 34 Additional Information and Updates 000 c cece eee eee eee nennen 34 3C Important Safety Information aaa 35 Important AN OIE a Th er wey E 35 Safety and Hazards A en Le ae a ser aa 35 3D One Year Limited Warranty 0 cece ccc aaa naaa aaa 37 Your AirCard 402 Device Thank you for purchasing a Sierra Wireless AirCard 402 device This device offers more freedom than ever before No wires no cables just access to your data when you need it The power of the Internet is truly at your fingertips
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