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HP ProLiant DL120 G7 Server Maintenance and Service Guide

1. HP i HP HP HP CSR 4 HP
2. Mandatory HP Optional HP HP No HP HP Mandatory HP FEA Optional SA ATHISATE ASA BREA BASH ARS AR THHE o TE MRR HP No
3. 2 Illustrated Parts Catalogoll Customer self repair 14 Illustrated parts catalog Mechanical components Description Spare part number Customer self repair on page 5 LFF drive cage 532114 001 644673 001 2 SFF drive cage 53248000 646404001 573091001 Not shown Mandatory Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that HP replace them for you there may or may not be additional charges depending on the type of warranty service designated for your product No Some HP parts are not designed for customer self repair In order to satisfy the customer warranty HP requires that an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Mandatory Obligatoire Pi ces pour lesquelles la r paration par le client est obligatoire Si vous demandez HP de remplacer ces pi ces les co ts de d placement et main d oeuvre du service vous seront factur s Illustrated parts catalog 15 Optional Facultatif Pi ces p
4. HP HP CSR HP HP 5 HP HP HP HP HP htp www hp com go selfrepgir HP HP ES CSR HP H o Customer self repa
5. No HP HP HP Mandatory HP Optional HP HP No HP HP Mandatory HP FEA
6. Customer self repair 11 HP CSR HP CSR HP CSR HP HP HP RAE HP HP CSR
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8. HP CSR HP 5 HERTHA HP HP HP MERA gt HP ARS HAAR ERFAR HP http www hp com go selfrepair ARIS HP HP CSR HP ISLES HP CART BOS MH Be RSS BH ALAR Customer self repair 13 HP CSR FES
9. Optional SA ATHISATE ASA BREA BASH ARS AR THHE o TE MRR HP No Hp HP mod AS 1 Mandatory FES Optional FES TAS No No HP HE 5 Illustrat
10. SSAA CSR ASSO PES DAS CSR WAS HPO HP FES FES CSR 4
11. Flashing blue System being managed remotely Deactivated Description Power cord connector 2 Video connector Serial connector 10 100 1000 NIC 2 connector Server component identification 64 Description __ 10 100 1000 NIC 1 connector shared iLO management port USB connectors 4 ig T10 T15 tool 9 Slot1 PCle2 x16 16 8 4 1 Slot 2 PCle2 x8 4 1 Rear panel LEDs es oe OOOO UID button LED Blue Identification Flashing blue System is being managed remotely Of Off 2 NIC2 link LED Green 10M 100M 1G link speed Off No connection NIC2 activity LED Green Linked to the network Flashing green Linked and activity on network Off 2 No network activity 4 NIC1 link LED Green 10M 100M 1G link speed Off No connection activity LED Green Linked to the network Flashing green Linked and activity on the network Off 2 No network activity Server component identification 65 PCle expansion slot definitions Mem Description DIMM slots 1 4 Processor socket System power connector 24 pin Fan connector 7 Reserved Fan connector 8 Reserved Fan connector 3 Fan connector 4 e RPS cometer SSS C Server component identification 66 Description Power supply connector 4 pin HP dedicated
12. HP HEE SSS HES CSR HSE 5 HP HSS APS HP A Atol amp http www hp com go selfrepair amp HE HZ HP CSR
13. CAUTION Failure to completely open the processor locking lever prevents the processor from seating during installation leading to hardware damage 11 Open the processor retaining latch and the processor socket retaining bracket Removal and replacement procedures 49 12 Carefully lift the processor straight out of the socket 13 Remove the system board screws 14 Remove the system board Removal and replacement procedures 50 To replace the component 1 Install the spare system board CAUTION Failure to completely open the processor locking lever prevents the processor from seating during installation leading to hardware damage 2 Open the processor retaining latch and the processor socket retaining bracket 3 Remove the plastic protective cover from the processor socket 4 Install the processor CAUTION To avoid damage to the processor e Handle the processor only by the edges e Do not touch the bottom of the processor especially the contact area CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board e Do not touch the processor socket contacts Removal and replacement procedures 51 not tilt or slide the processor when lowering the processor into the socket 5 Close the processor retaining bracket and the processor retaining latch CAUTION Be sure to close the processor socket retaini
14. 1 Cleanthe old thermal grease from the processor with the alcohol swab Allow the alcohol to evaporate before continuing 2 Remove the protective cover from the bottom of the heatsink Removal and replacement procedures 42 3 Install the heatsink and then insert and tighten the two screws B OP uw Install the air baffle Install the access panel Install the server into the rack Power on the server Processor CAUTION To avoid damage to the processor and system board only authorized personnel should attempt to replace or install the processor in this server IMPORTANT If installing a processor with a faster speed update the system ROM before installing the processor To remove the component 1 2 Power down the server on page 24 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Remove the server from the rack on page 24 Remove the access panel Access panel on page 25 Remove the air baffle Air baffle on page 25 Removal and replacement procedures 43 6 Remove the two screws and then remove the heatsink CAUTION Failure to completely open the processor locking lever prevents the processor from seating during installation leading to hardware damage 7 Open the processor retaining latch and the processor socket retaining bracket Removal and replacement procedures 44 8 Carefully
15. Hp HP mod AS 1 Mandatory FES Optional FES TAS No No HP HE 5 Illustrated parts catalog 17 System components Description Spare part Customer self repair on number page 5 LFF drive cage backplane 5700790001 001 Mandatory ER Power Powersupply a HP Proliant 400 W nonredundant power supply rn 001 Mandatory sent b HP ProLiant 400 W redundant hot plug power 532478 001 Mandatory ge
16. Install the heatsink and then insert and tighten the two screws DIMM Install the air baffle Install the access panel Install the server into the rack Power on the server To remove the component 1 2 Power down the server on page 24 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Do one of the following o Extend the server from the rack o Remove server from the rack on page 24 Remove the access panel Access panel on page 25 Remove the air baffle Air baffle on page 25 Open the DIMM slot latches Removal and replacement procedures 47 ds Remove the DIMM To replace the component reverse the removal procedure System board To remove the component 1 2 QC e S INT M Power down the server on page 24 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Remove the server from the rack on page 24 Remove the access panel Access panel on page 25 Remove the air baffle Air baffle on page 25 Remove the PCle riser cage PCle riser cage on page 26 Remove the battery pack BBWC battery pack on page 38 Remove all DIMMs DIMM on page 47 Disconnect all cables connected to the system board Removal and replacement procedures 48 10 Loosen the two screws and then remove the heatsink
17. T T 10 Torx screwdriver 72 telephone numbers 75 tools 23 Trusted Platform Module TPM 41 U USB support 62 utilities 61 W warnings 23 website HP 75 Index 80
18. fica los componentes CSR se enviar n para que lleguen a su destino al siguiente d a laborable Si la situaci n geogr fica lo permite se puede solicitar la entrega en el mismo d a o en cuatro horas con un coste adicional Si precisa asistencia t cnica puede llamar al Centro de asistencia t cnica de HP y recibir ayuda telef nica por parte de un t cnico Con el env o de materiales para la sustituci n de componentes CSR HP especificar si los componentes defectuosos deber n devolverse a HP En aquellos casos en los que sea necesario devolver alg n componente a HP deber hacerlo en el periodo de tiempo especificado normalmente cinco d as laborables Los componentes defectuosos deber n devolverse con toda la documentaci n relacionada y con el embalaje de env o Si no Customer self repair 8 enviara el componente defectuoso requerido HP podr cobrarle por el de sustituci n En el caso de todas sustituciones que lleve a cabo el cliente HP se har cargo de todos los gastos de env o y devoluci n de componentes y escoger la empresa de transporte que se utilice para dicho servicio Para obtener m s informaci n acerca del programa de Reparaciones del propio cliente de HP p ngase en contacto con su proveedor de servicios local Si est interesado en el programa para Norteam rica visite la p gina web de HP siguiente http www hp com go selfrepair Servicio de garant a exclusivo de componentes garant a limitada
19. 25 Disconnect the fan cable from the system board NE Remove the fan To replace the component reverse the removal procedure Expansion board A CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCle riser board assembly Removal and replacement procedures 35 To remove the component Power down the server on page 24 Remove the server from the rack on page 24 Remove the access panel Access panel on page 25 Disconnect all internal cables connected to installed expansion boards Remove the PCle riser cage PCle riser cage on page 26 po Em due Remove the expansion board To replace the component reverse the removal procedure Drive cage To remove the component Power down the server on page 24 Remove the server from the rack on page 24 Remove the access panel Access panel on page 25 Remove all drives Hot plug drive on page 28 Disconnect all cables from the drive backplane Remove the drive Removal and replacement procedures 36 To replace the component reverse the removal procedure Battery backed write cache procedures Removing and replacing failed components by e Removing the cache module BBWC module on page 37 e Recovering data from the battery backed write cache on page 39 CAUTION Do not detach t
20. Contents 3 ee 58 SATA Eee een on on D en ne 58 SAS cabling en de 59 61 HP Insight Diagnostics nds 61 Integrated Management Log En na 61 HP Insight Remote Support software nemend wads ees vette dee desa eeen 61 USB dca caeeuenpee kier EE 62 OO CO IN ea un 63 Front panel components i 63 Front panel LEDS ii 64 Rear panel components sise 64 Rear panel LEDs RR 65 PCle expansion slot definitions ene eene nennen ener eene nennen 66 System board components sise 66 System board LEDs 67 System maintenance switch ns 67 68 DIMM slof loeatiSns cada 68 SAS ond SALA devise numbering seine been 69 SAS and SATA hard ancla iia 69 BBWC module De rt os 70 A T Sa E 71 T 10 T15 Torx screwdriver 72 Gs 74 Environmental specifications n ii sth 73 Mechanical specifications RSE 73 Power supply specifications ctc dee rr esee Ra an ui 73 Hotplug power supply calculations e p Hike EE EE 74 Suppor and other ee aarti fa Before you contact HP 75 ao AMA A AA 75 Poi NE abigo ________ Gba id 76 Documentation eedboel n 78 Bias an A 79 Contents 4 Customer self repair HP products are desig
21. all bays are populated with either a component or a blank To remove the component 1 Determine how many hotplug power supplies are installed o If only one hot plug power supply is installed power down the server on page 24 o If more than one hotplug power supply is installed continue with the next step Disconnect the power cord from the source 3 Remove the power cord from the power supply Removal and replacement procedures 29 4 Remove power supply from the server ZN WARNING To reduce the risk of electric shock or damage to the equipment do not connect the power cord to the power supply until the power supply is installed To replace the component reverse the removal procedure Redundant hot plug power supply backplane N WARNING To reduce the risk of personal injury from hot surfaces allow the power supply power supply blank to cool before touching it CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To remove the component Power down the server on page 24 Remove the redundant hot plug power supplies Redundant hot plug power supply on page 29 Remove the server from the rack on page 24 Remove the access panel Access panel on page 25 Remove the air baffle Air baffle on page 25 pe We deo e Disconnect the power supply cables For more information see Redundant
22. from the rack To remove the server from an HP Compaq branded TELCO or third party rack 1 Power down the server on page 24 2 Disconnect all peripheral cables and power cords from the server rear panel 3 Loosen the thumbscrews that secure the server faceplate to the front of the rack 4 Remove the server from the rack For more information see the documentation that ships with the rack mounting option 5 Place the server on a sturdy level surface Access panel N WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open To remove the component 1 Power down the server on page 24 Remove the server from the rack on page 24 3 Press the hood latch button slide the access panel to the rear of the chassis and then remove the access panel If the access panel is locked use a 10 Torx screwdriver to unlock the hood lock screw To replace the component reverse the removal procedure Air baffle CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the
23. from the host controller Steady glow There is a short circuit across the battery terminals or within the battery pack BBWC features are disabled until the battery pack is replaced The life expectancy of a battery pack is typically more than three years One flash per An open circuit is across the battery terminals or within the battery second pack BBWC features are disabled until the battery pack is replaced The life expectancy of a battery pack is typically more than three years Server component identification 71 T 10 T15 Torx screwdriver The server includes a T 10 T 15 Torx screwdriver located on the rear panel of the server Use the screwdriver to loosen screws during hardware configuration procedures Server component identification 72 Specifications Environmental specifications Temperature range 10 C to 35 C 50 to 95 F 30 C 10 60 C 22 c 140 Relative humidity noncondensing Operating maximum wet bulb 10 to 90 temperature of 28 C 82 4 F Nonoperating maximum wet 576 to 9576 bulb temperature of 38 7 C 101 7 F All temperature ratings shown are for sea level An altitude derating of 1 C per 304 8 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Mechanical specifications jo en 27 6 1 a8 en 7 64 Weight maximum 14 26 kg 31 4 16 Weight one hard drive 10 37 kg 22 84 16 instal
24. lift the processor straight out of the socket To replace the component 1 Install the processor A CAUTION To avoid damage to the processor e Handle the processor only by the edges e Do not touch the bottom of the processor especially the contact area CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board e Do not touch the processor socket contacts e Do not tilt or slide the processor when lowering the processor into the socket 2 Close the processor retaining bracket and the processor retaining latch Removal and replacement procedures 45 CAUTION Be sure to close the processor socket retaining bracket before closing the processor locking lever The lever should close without resistance Forcing the lever closed can damage the processor and socket requiring system board replacement A CAUTION To avoid damage to the system board e Do not touch the processor socket contacts e Always install the processor socket cover after removing the processor from the socket e Do not tilt or slide the processor when lowering the processor into the socket 3 Clean the old thermal grease from the bottom of the heatsink with the alcohol swab Allow the alcohol to evaporate before continuing 4 Apply all the grease to the top of the processor in the following pattern to ensure even distribution 7 w Removal and replacement procedures 46 5
25. ria Pe as cujo reparo feito pelo cliente obrigat rio Se desejar que a HP substitua essas pe as ser o cobradas as despesas de transporte e m o de obra do servi o Optional Opcional Pe as cujo reparo feito pelo cliente opcional Essas pe as tamb m s o projetadas para o reparo feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou n o a cobran a de taxa adicional dependendo do tipo de servi o de garantia destinado ao produto 3No Nenhuma Algumas pe as da HP n o s o projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um t cnico autorizado substitua a pe a Essas pe as est o identificadas com a marca No N o no cat logo de pe as ilustrado Illustrated parts catalog 21 Mandatory HP Optional HP
26. see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP website http www hp com go ilo docs Onboard Administrator SHOW ALL report for HP BladeSystem products only For more information on obtaining the Onboard Administrator SHOW ALL report see the HP website http h20000 www2 hp com bizsupport TechSupport Document jsp lang en amp cc us amp objectD c 02843807 Technical support registration number if applicable Product serial number Product model name and number Product identification number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level HP contact information For United States and worldwide contact information see the Contact HP website http www hp com go assistance In the United States To contact HP by phone call 1 800 334 5144 For continuous quality improvement calls may be recorded or monitored If you have purchased a Care Pack service upgrade see the Support amp Drivers website http www8 hp com us en support drivers html If the problem cannot be resolved at the website call 1 800 633 3600 For more information about Care Packs see the HP website http pro ag sama houston hp com services cache 10950 0 0 225 121 html Support and other resources 75 Acronyms and abbreviations BBWC battery backed write cache iLO Integrated Lights Out IML Integrated Management Lo
27. the cache contains data that has not two seconds yet been written to the drives Restore system power as soon as possible to prevent data loss If 3 3 V auxiliary power is available as indicated by LED 2 then data preservation time is extended If no auxiliary power is available only battery power preserves the data A fully charged battery can normally preserve data for at least two days The battery lifetime also depends on the cache module size For more information see the QuickSpecs on HP website hitp www hp com Double flash then The cache microcontroller is waiting for the host controller to pause communicate Server component identification 70 LED3 pattern LEDA pattern Interpretation One flash per The battery pack is below the minimum charge level and is being charged Features that require a battery such as write cache capacity expansion stripe size migration and RAID migration are temporarily unavailable until charging is complete The recharge process takes between 15 minutes and 2 hours depending on the initial capacity of the battery Steady glow The battery pack is fully charged and posted write data is stored in the cache The battery pack is fully charged and write data is not posted in the cache One flash per One flash per An alternating green and amber blink pattern indicates that the cache second second microcontroller is executing from within its boot loader and receiving new flash code
28. Customer self repair 9 Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP Informatie over Service Partners vindt u op de HP website hitp www hp com go selfrepair Garantieservice Parts Only Het is mogelijk dat de HP garantie alleen de garantieservice Parts Only omvat Volgens de bepalingen van de Parts Only garantieservice zal HP kosteloos vervangende onderdelen ter beschikking stellen Voor de Parts Only garantieservice is vervanging door CSR onderdelen verplicht Als u HP verzoekt deze onderdelen voor u te vervangen worden u voor deze service reiskosten en arbeidsloon in rekening gebracht Reparo feito pelo cliente Os produtos da HP 500 projetados com muitas pecas para reparo feito pelo cliente CSR de modo minimizar o tempo de reparo e permitir maior flexibilidade na substitui o de pe as com defeito Se durante o per odo de diagn stico a HP ou fornecedores parceiros de servico da HP concluir que reparo pode ser efetuado pelo uso de uma CSR a de reposic o ser enviada diretamente ao cliente Existem duas categorias de pecas CSR Obrigat ria Pe as cujo reparo feito pelo cliente obrigat rio Se desejar que a HP substitua essas pe as ser o cobradas as despesas de transporte e m o de obra do servi o Opcional Pe as cujo reparo feito pelo cliente opcional Essas pe as tamb m s o projetadas para o reparo feito pelo cl
29. HP ProLiant 01120 G7 Server Maintenance and Service Guide Abstract This document is for an experienced service technician It is helpful if you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations Part Number 638026 004 September 2012 Edition 4 O Copyright 2011 2012 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft and Windows are U S registered trademarks of Microsoft Corporation Intel Intel Xeon Pentium and Celeron are trademarks of Intel Corporation in the U S and other countries Contents CUNA sell red ia peon PT 5 Parts ani warranty SEI Eee 5 luSihated pare RO LAM ee 15 Mechanical components sise 15 oyslem components ce cn EE EE EEOAE ETEEN A OOE EEEE CEE EEO ERR 18 Removal and replacement procedures dedit i DEO RD Ek 23 Required M PR E EE 23 Safety considerations iii 23 Preventing electrostatic discharg
30. age 25 Remove the air baffle Air baffle on page 25 Remove the PCle riser cage PCle riser cage on page 26 Removal and replacement procedures 38 7 Ifthe battery pack is connected to the BBWC module disconnect the battery pack cable from the connector on the top of the cache module mmm n 8 Disconnect the cable and then remove the battery pack Recovering data from the battery backed write cache If the server fails use the following procedure to recover data temporarily stored in the BBWC CAUTION Before starting this procedure read the information about protecting against electrostatic discharge Preventing electrostatic discharge on page 23 1 Perform one of the following o Setup a recovery server station using an identical server model Do not install any internal drives or BBWC in this server HP recommends this option o Findaserver that has enough empty drive bays to accommodate all the drives from the failed server and that meets all the other requirements for drive and array migration Removal and replacement procedures 39 2 Power down failed server Power down the server on page 24 If any data is stored in the cache module a green LED on the module flashes every 2 seconds Z CAUTION Do not detach the cable that connects the battery pack to the cache module Detaching the cable causes any unsaved data in the cache module to be lost Transfer the har
31. amount of time the access panel is open To remove the component 1 Power down the server on page 24 2 Remove access panel Access panel on page 25 Removal and replacement procedures 25 3 Remove air baffle To replace the component reverse the removal procedure PCle riser cage CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCle riser board assembly To remove the component 1 Power down the server on page 24 2 Remove the server from the rack on page 24 3 Remove the access panel Access panel on page 25 4 Disconnect all internal cables connected to existing expansion boards 5 Remove the PCle riser cage a Remove the T 10 screw b Remove the T 15 screws Removal and replacement procedures 26 Remove the riser cage To replace the component reverse the removal procedure PCle riser board CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCle riser board assembly To remove the component 1 Power down the server on page 24 2 Remove all power a Disconnect each power cord from the power source Remove the server from the rack on page 24 Remove the access panel Access panel on page 25 Remove the PCle riser cage PCle riser cage on page 26 Remove
32. any installed expansion boards Expansion board on page 35 E OG d de Remove the PCle riser board o Full length riser board Removal and replacement procedures 27 o Low profile riser board To replace the component reverse the removal procedure Drive blank CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank Remove the component as indicated To replace the component reverse the removal procedure Hot plug drive ES IMPORTANT Hotplug capability and drive LED support are only available when a supported optional controller is installed in the server To remove the component 1 Back up all data on the drive 2 Power down the server on page 24 Removal and replacement procedures 28 CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 3 Remove the drive N WARNING To reduce the risk of injury from electric shock do not remove more than one drive carrier at a time To replace the component reverse the removal procedure Redundant hot plug power supply N WARNING To reduce the risk of personal injury from hot surfaces allow the power supply or power supply blank to cool before touching it CAUTION To prevent improper cooling and thermal damage do not operate the server unless
33. ar Customer Self Repair CSR para minimizar el tiempo de reparaci n y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagn stico HP o los proveedores o socios de servicio de HP identifica que una reparaci n puede llevarse a cabo mediante el uso de un componente CSR HP le enviar dicho componente directamente para que realice su sustituci n Los componentes CSR se clasifican en dos categor as e Obligatorio componentes para los que la reparaci n por parte del usuario es obligatoria Si solicita a HP que realice la sustituci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio e Opcional componentes para los que la reparaci n por parte del usuario es opcional Estos componentes tambi n est n dise ados para que puedan ser reparados por el usuario Sin embargo si precisa que HP realice su sustituci n puede o no conllevar costes adicionales dependiendo del tipo de servicio de garant a correspondiente al producto NOTA Algunos componentes no est n dise ados para que puedan ser reparados por el usuario Para que el usuario haga valer su garant a HP pone como condici n que un proveedor de servicios autorizado realice la sustituci n de estos componentes Dichos componentes se identifican con la palabra No en el cat logo ilustrado de componentes Seg n la disponibilidad y la situaci n geogr
34. as substitua pode haver ou n o a cobran a de taxa adicional dependendo do tipo de servi o de garantia destinado ao produto 3No Nenhuma Algumas pe as da HP n o s o projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um t cnico autorizado substitua a pe a Essas pe as est o identificadas com a marca No N o no cat logo de pe as ilustrado Illustrated parts catalog 16 Mandatory HP Optional HP No HP HP HP
35. d drives from the failed server to the recovery server station Perform one of the following o If the array controller has failed remove the cache module BBWC module on page 37 and battery pack from the failed array controller and install the cache module and battery pack on an array controller in the recovery server o If the server has failed remove the controller cache module module on page 37 and battery pack from the failed server and install the controller cache module and battery pack in the recovery server 5 Power up recovery server 1759 POST message is displayed stating that valid data was flushed from the cache This data is now stored on the drives in the recovery server You can now transfer the drives and controller if one was used to another server System battery If the server no longer automatically displays the correct date and time you might have to replace the battery that provides power to the clock N WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury e Do not attempt to recharge the battery e Do not expose the battery to temperatures higher than 60 C 140 F e Do not disassemble crush puncture short external contacts or dispose of in fire or water e Replace only with th
36. de HP puede que incluya un servicio de garant a exclusivo de componentes Seg n las condiciones de este servicio exclusivo de componentes HP le facilitar los componentes de repuesto sin cargo adicional alguno Para este servicio de garant a exclusivo de componentes es obligatoria la sustituci n de componentes por parte del usuario CSR Si solicita a HP que realice la sustituci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio Customer Self Repair Veel onderdelen in HP producten zijn door de klant zelf te repareren waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is Deze onderdelen worden CSR onderdelen Customer Self Repair genoemd Als HP of een HP Service Partner bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR onderdeel verzendt HP dat onderdeel rechtstreeks naar 4 u het defecte onderdeel daarmee kunt vervangen Er zijn twee categorie n CSR onderdelen Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u HP verzoekt deze onderdelen voor u te vervangen worden u voor deze service reiskosten en arbeidsloon in rekening gebracht Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te vervangen kunne
37. die im Rahmen des Customer Self Repair Programms ersetzt werden m ssen Wenn Sie diese Teile von HP ersetzen lassen werden Ihnen die Versand und Arbeitskosten f r diesen Service berechnet Optional Optional Teile f r die das Customer Self Repair Verfahren optional ist Diese Teile sind auch f r Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen m chten k nnen bei diesem Service je nach den f r Ihr Produkt vorgesehenen Garantiebedingungen zus tzliche Kosten anfallen SNo Kein Einige Teile sind nicht f r Customer Self Repair ausgelegt Um den Garantieanspruch des Kunden zu erf llen muss das Teil von einem HP Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit bzw Nein gekennzeichnet Mandatory Obligatorio componentes para los que la reparaci n por parte del usuario es obligatoria Si solicita a HP que realice la sustituci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio Optional Opcional componentes para los que la reparaci n por parte del usuario es opcional Estos componentes tambi n est n dise ados para que puedan ser reparados por el usuario Sin embargo si precisa que HP realice su sustituci n puede o no conllevar costes adicionales dependiendo del tipo de servicio de garant a correspondiente al producto 3No No Algunos componentes no est n dise ad
38. e reparo feito pelo cliente da HP entre em contato com o fornecedor de servi os local Para o programa norte americano visite o site da HP http www hp com go selfrepair Servi o de garantia apenas para pe as A garantia limitada da HP pode incluir um servi o de garantia apenas para pe as Segundo os termos do servi o de garantia apenas para pe as a HP fornece as pe as de reposi o sem cobrar nenhuma taxa Customer self repair 10 No caso desse servi o substitui o de pe as CSR obrigat ria Se desejar que a HP substitua essas pecas cobradas as despesas de transporte e m o de obra do servico HP CSR CSR HP HP HP HP CSK 2 HP
39. e spare designated for this product 1 Power down the server on page 24 2 Remove the access panel Access panel on page 25 Removal and replacement procedures 40 3 Remove battery To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider HP Trusted Platform Module The TPM is not a customer removable part CAUTION Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data If you suspect a TPM board failure leave the TPM installed and remove the system board System board on page 48 Contact an HP authorized service provider for a replacement system board and TPM board Heatsink To remove the component 1 Power down the server on page 24 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Remove the server from the rack on page 24 Remove the access panel Access panel on page 25 Remove the air baffle Air baffle on page 25 Removal and replacement procedures 41 6 Loosen the two screws and then remove the heatsink To replace the component
40. e ss 23 Server warnings and cautions ua 23 Preparation procedures sise 24 Poweridown ihe BEN iE 24 Remove the server from the rack nee 24 Access Ol 25 Air bafle ee T TUE 25 PCIe ee ee nents ninaerinssnn 26 PEle TSG DOO es ita ns 27 Drive blonl LL 28 as rive 28 Redundant hot plug power supply neue mme iia 29 Redundant hot plug power supply backplane ss 30 Nonredundant power supply bracket sis 31 Nonredundant power supply sisi ener rennen nenne een nn nens 32 Es e A cs 33 Fane E I EE 35 Expansion board sisi seen 35 Drive COGS u nie ae __ ___ _ __ ________ __ 36 Battery backed write cache procedures iii 37 A EE 37 BBWC battery 0 iir er oeenn EE EE E ttt 38 Recovering data from the battery backed write cache u ana kv asia 39 System intimin 40 HP Trusted Platform Module ali _ _______ 41 lp ke 0 en E E RA 41 Processor sd phil 43 Pu 47 System beards 48 a Cabling A uei nd 55 Server cabling ccc 55 Nonredundant power supply cabling ss 55 Redundant power supply cabling ss 56 Internal USB cabling ar o ka A A sra tieni duin 56 BBWC battery cabling RE 57
41. ed parts catalog 22 Removal and replacement procedures Required tools You need the following items for some procedures e T 10 T 15 Torx screwdriver included with the server e HP Insight Diagnostics software HP Insight Diagnostics on page 61 Safety considerations Before performing service procedures review all the safety information Preventing electrostatic discharge To prevent damaging the system be aware of the precautions you need to follow when setting up the system or handling parts A discharge of static electricity from a finger or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage e Avoid hand contact by transporting and storing products in static safe containers e Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry e Always be properly grounded when touching a static sensitive component or assembly Server warnings and cautions Before installing a server be sure that you understand the following warnings and cautions N WARNING To reduce risk of electric shock or damage to the equipment e Do not disable the power cord grounding plug The grounding plug is an important safety feature e Plug the po
42. ent procedures 53 10 11 WARNING WARNING WARNING The serial number is loaded into the system during the manufacturing process and should NOT be modified This option should only be used by qualified service personnel This value should always match the serial number sticker located on the chassis Warning The serial number should ONLY be modified by qualified personnel This value should always match the serial number located on the chassis Press the Enter key to clear the warning Enter the serial number and press the Enter key Select Produd ID The following warning appears Warning The Product ID should ONLY be modified by qualified personnel This value should always match the Product ID on the chassis Enter the product ID and press the Enter key Press the Esc key to close the menu Press the Esc key to exit RBSU Press the 10 key to confirm exiting RBSU The server automatically reboots Removal and replacement procedures 54 Cabling Cabling overview This section provides guidelines that help you make informed decisions about cabling the server and hardware options to optimize performance Server cabling CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or air flow can be blocked IMPORTANT Route the cables without blocking the airflow or other installed components Use the cable clips installed in the chassis to manage cable rou
43. entro di servizi o di assistenza HP identifica il guasto come riparabile mediante un ricambio CSR HP lo spedir direttamente al cliente per la sostituzione Vi sono due categorie di parti CSR Obbligatorie Parti che devono essere necessariamente riparate dal cliente Se il cliente ne affida la riparazione ad HP deve sostenere le spese di spedizione e di manodopera per il servizio Opzionali Parti la cui riparazione da parte del cliente amp facoltativa Si tratta comunque di componenti progettati per questo scopo Se tuttavia il cliente ne richiede la sostituzione ad HP potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto NOTA alcuni componenti HP non sono progettati per la riparazione da parte del cliente Per rispettare la garanzia HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato Tali parti sono identificate da un No nel Catalogo illustrato dei componenti Customer self repair 6 In base alla disponibilit e alla localit geografica le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente La consegna nel giorno stesso o entro quattro ore offerta con un supplemento di costo solo in alcune zone In caso di necessit si pud richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora s
44. eplacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used For more information about HP s Customer Self Repair program contact your local service provider For the North American program refer to the HP website http www hp com go selfrepair Parts only warranty service Your HP Limited Warranty may include a parts only warranty service Under the terms of parts only warranty service HP will provide replacement parts free of charge For parts only warranty service CSR part replacement is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service R paration par le client CSR Les produits HP comportent de nombreuses pi ces CSR Customer Self Repair r paration par le client afin de minimiser les d lais de r paration et faciliter le remplacement des pi ces d fectueuses Si pendant la p riode de diagnostic HP ou ses partenaires ou mainteneurs agr s d termine que la r parat
45. evisto per il prodotto No Non CSR Alcuni componenti HP non sono progettati per la riparazione da parte del cliente Per rispettare la garanzia HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato Tali parti sono identificate da un No nel Catalogo illustrato dei componenti Mandatory Zwingend Teile die im Rahmen des Customer Self Repair Programms ersetzt werden m ssen Wenn Sie diese Teile von HP ersetzen lassen werden Ihnen die Versand und Arbeitskosten f r diesen Service berechnet Optional Optional Teile f r die das Customer Self Repair Verfahren optional ist Diese Teile sind auch f r Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen m chten k nnen diesem Service je nach den f r Ihr Produkt vorgesehenen Garantiebedingungen zus tzliche Kosten anfallen 3No Kein Einige Teile sind nicht f r Customer Self Repair ausgelegt Um den Garantieanspruch des Kunden zu erf llen muss das Teil von einem HP Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit bzw gekennzeichnet Mandatory Obligatorio componentes para los que la reparaci n por parte del usuario es obligatoria Si solicita a HP que realice la sustituci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio 2Optional Opcional componentes para los que la re
46. g NMI nonmaskable interrupt NVRAM nonvolatile memory PCle peripheral component interconnect express POST Power On Self Test RBSU ROM Based Setup Utility RPS redundant power supply SAS serial attached SCSI SATA serial ATA TPM Trusted Platform Module Acronyms and abbreviations 76 UID unit identification USB universal serial bus Acronyms and abbreviations 77 Documentation feedback HP is committed to providing documentation that meets your needs To help us improve the documentation send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hp com Include the document title and part number version number or the URL when submitting your feedback Documentation feedback 78 Index A AC power supply 29 access panel 25 air baffle 25 authorized reseller 75 battery backed write cache BBWC 37 39 Battery backed write cache LEDs 70 BBWC cabling 57 buttons 63 C cabling 55 56 58 cautions 23 components 15 23 41 63 components identification 15 63 components system board 67 68 connectors 63 contacting 75 customer self repair CSR 5 75 D diagnostic tools 61 diagnostics utility 61 DIMMs 47 68 drive blank 28 drive LEDs 69 DVD ROM drive 33 electrostatic discharge 23 environmental specifications 73 expansion boards 35 F fans 35 71 features 63 front panel components 63 front panel LEDs 64 H hard dri
47. geschickt werden muss Wenn es erforderlich ist das defekte Teil an HP zur ckzuschicken m ssen Sie dies innerhalb eines vorgegebenen Zeitraums tun in der Regel innerhalb von f nf 5 Geschaftstagen Das defekte Teil muss mit der zugeh rigen Dokumentation in der Verpackung zur ckgeschickt werden die im Lieferumfang enthalten ist Wenn Sie das Customer self repair 7 defekte Teil nicht zur ckschicken kann HP Ihnen das Ersatzteil in Rechnung stellen Im Falle von Customer Self Repair kommt HP f r alle Kosten f r die Lieferung und R cksendung avf und bestimmt den Kurier Frachtdienst Weitere Informationen ber das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort Informationen ber das CSR Programm in Nordamerika finden Sie auf der HP Website unter http www hp com go selfrepair Parts only Warranty Service Garantieservice ausschlieBlich f r Teile Ihre HP Garantie umfasst m glicherweise einen Parts only Warranty Service Garantieservice ausschlieBlich fur Teile Gem f den Bestimmungen des Parts only Warranty Service stellt HP Ersatzteile kostenlos zur Verf gung F r den Parts only Warranty Service ist das CSR Verfahren zwingend vorgegeben Wenn Sie den Austausch dieser Teile von HP vornehmen lassen werden Ihnen die Anfahrt und Arbeitskosten f r diesen Service berechnet Reparaciones del propio cliente Los productos de HP incluyen muchos componentes que el propio usuario puede reemplaz
48. he cable that connects the battery pack to the cache module Detaching the cable causes any unsaved data in the cache module to be lost BBWC module To remove the component 1 Power down the server on page 24 Remove the server from the rack on page 24 Remove the access panel Access panel on page 25 Remove the air baffle Air baffle on page 25 Remove the PCle riser cage PCle riser cage on page 26 Remove the expansion board Expansion board on page 35 Remove the module of Removal and replacement procedures 37 8 0 LE O CAUTION To prevent damage to the cache module duri module is fully inserted before pressing down To replace the component reverse the removal procedure BBWC battery pack To remove the component 1 2 3 Back up all data Close all applications Power down the server on page 24 If the BBWC module is connected to a battery pack disconnect the battery pack cable from the connector on the top of the cache module ng installation be sure the cache CAUTION In systems that use external data storage be sure that the server is the first unit to be powered down and the last to be powered back up Taking this precaution ensures that the system does not erroneously mark the drives as failed when the server is powered up Remove the access panel Access panel on p
49. iLO management connector System board LEDs 1 Power supply 1 Red Power supply 1 failed failure Normal 2 Power supply 2 Red Power supply 2 failed redundant failure Normal System maintenance switch 1 Off Off LO 3 security is enabled On iLO 3 security is disabled 2 Off Off System configuration can be changed On System configuration is locked LED description On Password is disabled Pr Off No function On Clear NVRAM Server componert identification 67 pr e o gt jew ee When the system maintenance switch position 6 is set to the On position the system is prepared to erase all system configuration settings from both CMOS and NVRAM CAUTION Clearing CMOS and or NVRAM deletes configuration information Be sure to properly configure the server or data loss could occur NMI functionality An NMI crash dump enables administrators to create crash dump files when a system is hung and not responding to traditional debug mechanisms Crash dump log analysis is an essential part of diagnosing reliability issues such as hangs in operating systems device drivers and applications When crashes freeze a system administrators must cycle the system power Resetting the system erases any information that support issue analysis but the NMI feature preserves that information by performing a memory dump before a hard rese
50. ia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 giorni lavorativi Il componente difettoso deve essere restituito con la documentazione associata nell imballo di spedizione fornito La mancata restituzione del componente pu comportare la fatturazione del ricambio da parte di HP Nel caso di riparazione da parte del cliente HP sostiene tutte le spese di spedizione e resa e sceglie il corriere vettore da utilizzare Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona Per il programma in Nord America fare riferimento al sito Web HP http www hp com go selfrepair Servizio di garanzia per i soli componenti La garanzia limitata HP pu includere un servizio di garanzia per i soli componenti Nei termini di garanzia del servizio per i soli componenti HP fornir gratuitamente le parti di ricambio Per il servizio di garanzia per i soli componenti obbligatoria la formula CSR che prevede la riparazione da parte del cliente Se il cliente invece richiede la sostituzione ad HP dovr sostenere le spese di spedizione e di manodopera per il servizio Customer Self Repair HP Produkte enthalten viele CSR Teile Customer Self Repair um Reparaturzeiten zu minimieren und h here Flexibilitat beim Austausch defekter Bauteile zu erm glichen Wenn HP oder ein HP Servicepartner bei der Diagnose feststellt dass das P
51. iente No entanto se desejar que a HP as substitua pode haver ou n o a cobran a de taxa adicional dependendo do tipo de servi o de garantia destinado ao produto OBSERVA O Algumas pe as da HP n o s o projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um t cnico autorizado substitua a pe a Essas pe as est o identificadas com a marca No N o no cat logo de pe as ilustrado Conforme a disponibilidade e o local geogr fico as pe as CSR ser o enviadas no primeiro dia til ap s o pedido Onde as condi es geogr ficas permitirem a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional Se precisar de aux lio entre em contato com o Centro de suporte t cnico da HP para que um t cnico o ajude por telefone A HP especifica nos materiais fornecidos com a pe a CSR de reposi o se a pe a com defeito deve ser devolvida HP Nos casos em que isso for necess rio preciso enviar a pe a com defeito HP dentro do per odo determinado normalmente cinco 5 dias teis pe a com defeito deve ser enviada com a documenta o correspondente no material de transporte fornecido Caso n o o fa a a HP poder cobrar a reposi o Para as pe as de reparo feito pelo cliente a HP paga todas as despesas de transporte e de devolu o da pe a e determina a transportadora servico postal a ser utilizado Para obter mais informa es sobre o programa d
52. ion peut tre effectu e l aide d une pi ce CSR HP vous l envoie directement Il existe deux cat gories de pi ces CSR Customer self repair 5 Obligatoire Pi ces pour lesquelles la r paration par le client est obligatoire Si vous demandez HP de remplacer ces pi ces les co ts de d placement et main d oeuvre du service vous seront factur s Facultatif Pi ces pour lesquelles la r paration par le client est facultative Ces pi ces sont galement concues pour permettre au client d effectuer lui m me la r paration Toutefois si vous demandez HP de remplacer ces pi ces l intervention peut ou non vous tre factur e selon le type de garantie applicable votre produit REMARQUE Certaines pi ces HP ne sont pas con ues pour permettre au client d effectuer lui m me la r paration Pour que la garantie puisse s appliquer HP exige que le remplacement de la pi ce soit effectu par un Mainteneur Agr Ces pi ces sont identifi es par la mention Non dans le Catalogue illustr les pi ces CSR sont livr es le jour ouvr suivant dans la limite des stocks disponibles et selon votre situation g ographique Si votre situation g ographique le permet et que vous demandez une livraison le jour m me ou dans les 4 heures celle ci vous sera factur e Pour b n ficier d une assistance t l phonique appelez le Centre d assistance technique HP Dans les documents envoy s avec la pi ce de rechange CSR HP pr cise s i
53. ir 12 CSR BALD RES ERE E FAS BET EA HP EX HP CSR HP CSR HP IED HP HP HP CSR HP
54. k of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC DC power is removed 7 IMPORTANT When server is in standby mode auxiliary power is still being provided to system To power down the server use one of the following methods Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the server enters standby mode e Press and hold the Power On Standby button for more than 4 seconds to force the server to enter standby mode This method forces the server to enter standby mode without properly exiting applications and the OS If an application stops responding you can use this method to force a shutdown e Use a virtual power button selection through iLO This method initiates a controlled remote shutdown of applications and the OS before the server enters standby mode Before proceeding verify the server is in standby mode by observing that the system power LED is amber Remove the server from the rack Removal and replacement procedures 24 ZN WARNING The server is not attached to the rack mounting rails To avoid potential damage to the server and personal injury always support the server with both hands when removing it
55. l est n cessaire de lui retourner la pi ce d fectueuse Si c est le cas vous devez le faire dans le d lai indiqu g n ralement cinq 5 jours ouvr s La pi ce et sa documentation doivent tre retourn es dans l emballage fourni Si vous ne retournez pas la pi ce d fectueuse HP se r serve le droit de vous facturer les co ts de remplacement Dans le cas d une pi ce CSR HP supporte l ensemble des frais d exp dition et de retour et d termine la soci t de courses ou le transporteur utiliser Pour plus d informations sur le programme CSR de HP contactez votre Mainteneur Agr e local Pour plus d informations sur ce programme en Am rique du Nord consultez le site Web HP http www hp com go selfrepair Service de garantie pi ces seules Votre garantie limit e HP peut inclure un service de garantie pi ces seules Dans ce cos les pi ces de rechange fournies par HP ne sont pas factur es Dans le cadre de ce service la r paration des pi ces CSR par le client est obligatoire Si vous demandez HP de remplacer ces pi ces les co ts de d placement et main d oeuvre du service vous seront factur s Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilit nella sostituzione di parti difettose i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente CSR Customer Self Repair Se in fase di diagnostica HP o un c
56. led Power supply specifications Depending on installed options the server is configured with one of the following power supplies e Proliant 400 W nonredundant power supply assembly ann Rated input voltage 100 to 240 VAC Rated input frequency 47 Hz to 63 Hz Rated input power 570 W at 115 VAC Power supply output Specifications 73 Efficiency Not less than 70 at 100 load Not less than 70 at 50 load Not less than 70 at 20 load Rated output power 400 W e Proliant 400 W redundant hot plug power supply module Input requirements requirements Rated input ______ 06 16 127 200 16 240 Rated input frequency 47 Hz to 63 Hz Rated input current 6 A at 100 VAC 3 A at 200 VAC Rated input power 570 at 230 Power supply output Efficiency Not less than 85 at 100 load Not less than 89 at 50 load Not less than 85 at 20 load 400W Hotplug power supply calculations For hot plug power supply specifications and calculators to determine electrical and heat loading for the server refer to the HP Enterprise Configurator website hitp h30099 www3 hp com configurator Specifications 74 Support and other resources Before you contact HP Be sure to have the following information available before you call HP Active Health System log Download and have available an Active Health System log for 3 days before the failure was detected For more information
57. mote Support supplements your monitoring 24 x 7 to ensure maximum system availability by providing intelligent event diagnosis and automatic secure submission of hardware event notifications to HP which will initiate a fast and accurate resolution based on your product s service level Notifications may be sent to your authorized HP Channel Partner for on site service if configured and available in your country The software is available in two variants Diagnostic tools 61 HP Insight Remote Support Standard This software supports server and storage devices and is optimized for environments with 1 50 servers Ideal for customers who can benefit from proactive notification but do not need proactive service delivery and integration with a management platform HP Insight Remote Support Advanced This software provides comprehensive remote monitoring and proactive service support for nearly all HP servers storage network and SAN environments plus selected non HP servers that have a support obligation with HP It is integrated with HP Systems Insight Manager dedicated server is recommended to host both HP Systems Insight Manager and HP Insight Remote Support Advanced Details for both versions are available on the HP website http www hp com go insightremotesupport To download the software go to Software Depot http www software hp com Select Insight Remote Support from the menu on the right USB support HP provides both
58. n daarvoor extra kosten in rekening worden gebracht afhankelijk van het type garantieservice voor het product OPMERKING Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de geillustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische ondersteuning te ontvangen HP vermeldt in de documentatie bij het vervangende CSR onderdeel of het defecte onderdeel aan HP moet worden geretourneerd Als het defecte onderdeel aan HP moet worden teruggezonden moet u het defecte onderdeel binnen een bepaalde periode gewoonlijk vijf 5 werkdagen retourneren aan HP Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal Als u het defecte onderdeel niet terugzendt kan HP u voor het vervangende onderdeel kosten in rekening brengen Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier transportonderneming hiervoor wordt gebruikt
59. n number page 5 Dom e 2 8 GHz Intel Pentium G840 processor 2C 3 MB 656462 001 Mandatory IN f 2 9 GHz Intel Pentium G850 processor 2C 3 MB 656463 001 Mandatory EE a 3 GHz Intel Pentium G860 processor 2C 3 MB MEA h 3 1 GHz Intel Xeon i3 2100 processor 20 3 MB 644761 001 Mandatory ME i 3 3 GHz Intel Xeon 13 2120 processor 2C 3 644762 001 EN RA ERN EE emma 65 W k 3 1 GHz Intel Xeon E3 1220 processor 4C 8 MB 644753 001 Mandatory EN RR 3 2 GHz Intel Xeon E3 1230 processor 4C 8 MB 644754 001 Mandatory m 3 3 GHz Intel Xeon E3 1240 processor 4 644755 001 Mandatory O EN RR HR 80 W 3 5 GHz Intel Xeon E3 1280 processor 4 8 MB 648254 001 Mandatory EF RR ERR Be Not shown Mandatory Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that HP replace them for you there may or may not be additional charges depending on the type of warranty service designated for your product 3No Some HP parts are not designed for customer self repair In order to satisfy the customer warranty HP requires that an authorized service provider replace the part These parts are ide
60. n module c HP ProLiant 400 W redundant hotplug power 532479 001 Mandatory supply backplane with cage i ee 9 System board assembly 64467 1 001 Low profile PCle riser board 511809 001 Smart Aray P212 462594001 Monde 14 HF Dedicated Management Port opion 1575058001 Mondo BELL ES Illustrated parts catalog 18 Description Spare part Customer self repair on number page 5 SATA DVD ROM 9 5mm optical disk drive 481430 001 SATA DVD RW 9 5mm optical disk drive 481431 001 Mandatory AA MZ drives NE LS 250 GB SATA 7 200 rpm LFF drive 571517 001 Mandatory yes ON aa LS E wo _ E LS LL 00 Hot plug drives ee LS RI GS A mee ses 19 a 1 GB PC3 10600E UDIMM RoHS 501539 001 Mandatory b 2 GB PC3 10600E UDIMM ECC RoHS 501540 001 Mandatory c 4 GB PC3 10600E UDIMM ECC RoHS 501541 001 Mandatory E 8 GB PC3 10600E UDIMM ECC RoHS 664696 001 ET uam Processors a 2 2 GHz Xeon E3 1220L processor 2C 001 Mandatory 3 20 W e 2 4 GHz Intel Celeron G530 processor 2C 2 MB 66477 1 001 65 W c 2 6 GHz Intel Pentium G620 processor 20 3 MB 65646 1 00 1 Mandatory 65 W d 2 7 GHz Intel Pentium G630 processor 2C 3 MB 664772 001 Illustrated parts catalog 19 Description Spare part Customer self repair o
61. ned with many Customer Self Repair CSR parts to minimize repair time and allow for greater flexibility in performing defective parts replacement If during the diagnosis period HP or HP service providers or service partners identifies that the repair can be accomplished by the use of a CSR part HP will ship that part directly to you for replacement There are two categories of CSR parts e Mandatory Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service e Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that HP replace them for you there may or may not be additional charges depending on the type of warranty service designated for your product NOTE Some HP parts are not designed for customer self repair In order to satisfy the customer warranty HP requires that an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help you over the telephone HP specifies in the materials shipped with a r
62. ng bracket before closing the processor locking lever The lever should close without resistance Forcing the lever closed can damage the processor and socket requiring system board replacement A CAUTION To avoid damage to the system board e Do not touch the processor socket contacts e Always install the processor socket cover after removing the processor from the socket e Do not tilt or slide the processor when lowering the processor into the socket 6 Clean the old thermal grease from the processor and the bottom of the heatsink with the alcohol swab Allow the alcohol to evaporate before continuing Removal and replacement procedures 52 T 8 Apply all the grease to the top of the processor in the following pattern to ensure even distribution 7 w Install the heatsink and then insert and tighten the two screws ES IMPORTANT Install all components with the same configuration that was used on the failed system board Install all components and cables removed from the failed system board Install the air baffle Install the access panel Install the power supplies Power on the server After you replace the system board you must re enter the server serial number and the product ID 1 2 3 4 During the server startup sequence press the F9 key to access RBSU Select the Advanced Options menu Select Service Options Select Serial Number The following warnings appear Removal and replacem
63. ntified as in the Illustrated Parts Catalog Mandatory Obligatoire Pi ces pour lesquelles la r paration par le client est obligatoire Si vous demandez HP de remplacer ces pi ces les co ts de d placement et main d ceuvre du service vous seront factur s 2Optional Facultatif Pi ces pour lesquelles la r paration par le client est facultative Ces pi ces sont galement concues pour permettre au client d effectuer lui m me la r paration Toutefois si vous demandez HP de remplacer ces pi ces l intervention peut ou non vous tre factur e selon le type de garantie applicable votre produit SNo Non Certaines pi ces HP ne sont pas con ues pour permettre au client d effectuer lui m me la r paration Pour que la garantie puisse s appliquer HP exige que le remplacement de la pi ce soit effectu par un Mainteneur Agr Ces pi ces sont identifi es par la mention Non dans le Catalogue illustr Mandatory Obbligatorie Parti che devono essere necessariamente riparate dal cliente Se il cliente ne affida la riparazione ad HP deve sostenere le spese di spedizione e di manodopera per il servizio Illustrated parts catalog 20 Optional Opzionali Parti la cui riparazione da parte del cliente facoltativa Si tratta comunque di componenti progettati per questo scopo Se tuttavia il cliente ne richiede la sostituzione ad HP potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia pr
64. os para que puedan ser reparados por el usuario Para que el usuario haga valer su garant a HP pone como condici n que un proveedor de servicios autorizado realice la sustituci n de estos componentes Dichos componentes se identifican con la palabra No en el cat logo ilustrado de componentes Mandatory Verplicht Onderdelen waarvoor Customer Self Repair verplicht is u HP verzoekt deze onderdelen te vervangen komen de reiskosten en het arbeidsloon voor uw rekening Optional Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als 4 echter HP verzoekt deze onderdelen voor u te vervangen kunnen daarvoor extra kosten in rekening worden gebracht afhankelijk van het type garantieservice voor het product 3No Nee Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de ge llustreerde onderdelencatalogus aangemerkt met Mandatory Obrigat ria Pe as cujo reparo feito pelo cliente obrigat rio Se desejar que a HP substitua essas pe as ser o cobradas as despesas de transporte e m o de obra do servi o Optional Opcional Pe as cujo reparo feito pelo cliente opcional Essas pe as tamb m s o projetadas para o reparo feito pelo cliente No entanto se desejar que a HP
65. our lesquelles la r paration par le client est facultative Ces pi ces sont galement concues pour permettre au client d effectuer lui m me la r paration Toutefois si vous demandez HP de remplacer ces pi ces l intervention peut ou non vous tre factur e selon le type de garantie applicable votre produit No Non Certaines pi ces HP ne sont pas con ues pour permettre au client d effectuer lui m me la r paration Pour que la garantie puisse s appliquer HP exige que le remplacement de la pi ce soit effectu par un Mainteneur Agr Ces pi ces sont identifi es par la mention Non dans le Catalogue illustr Mandatory Obbligatorie Parti che devono essere necessariamente riparate dal cliente Se il cliente ne affida la riparazione ad HP deve sostenere le spese di spedizione e di manodopera per il servizio Optional Opzionali Parti la cui riparazione da parte del cliente facoltativa Si tratta comunque di componenti progettati per questo scopo Se tuttavia il cliente ne richiede la sostituzione ad HP potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto 3No Non CSR Alcuni componenti HP non sono progettati per la riparazione da parte del cliente Per rispettare la garanzia HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato Tali parti sono identificate da un No nel Catalogo illustrato dei componenti Mandatory Zwingend Teile
66. paraci n por parte del usuario es opcional Estos componentes tambi n est n dise ados para que puedan ser reparados por el usuario Sin embargo si precisa que HP realice su sustituci n puede o no conllevar costes adicionales dependiendo del tipo de servicio de garant a correspondiente al producto No No Algunos componentes no est n dise ados para que puedan ser reparados por el usuario Para que el usuario haga valer su garant a HP pone como condici n que un proveedor de servicios autorizado realice la sustituci n de estos componentes Dichos componentes se identifican con la palabra No en el cat logo ilustrado de componentes Mandatory Verplicht Onderdelen waarvoor Customer Self Repair verplicht is u HP verzoekt deze onderdelen te vervangen komen de reiskosten en het arbeidsloon voor uw rekening Optional Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te vervangen kunnen daarvoor extra kosten in rekening worden gebracht afhankelijk van het type garantieservice voor het product 3No Nee Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de ge llustreerde onderdelencatalogus aangemerkt met Mandatory Obrigat
67. power supply cabling on page 56 7 Remove the system board System board on page 48 Removal and replacement procedures 30 8 Remove power supply cage 9 Remove the power supply cage backplane To replace the component reverse the removal procedure Nonredundant power supply bracket N WARNING To reduce the risk of personal injury from hot surfaces allow the power supply or power supply blank to cool before touching it CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To remove the component 1 Power down the server on page 24 Removal and replacement procedures 31 Remove the server from the rack on page 24 Remove the access panel Access panel on page 25 Remove the power supply bracket To replace the component reverse the removal procedure Nonredundant power supply N WARNING To reduce the risk of personal injury from hot surfaces allow the power supply or power supply blank to cool before touching it CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To remove the component 1 Power down the server on page 24 Disconnect the power cord from the source Disconnect the power cord from the power supply Remove the server from the rack on page 24 Remove
68. rious in depth system and component testing while the OS is not running To run this utility launch the SmartStart CD HP Insight Diagnostics Online Edition is a web based application that captures system configuration and other related data needed for effective server management Available in Microsoft Windows and Linux versions the utility helps to ensure proper system operation For more information or to download the utility refer to the HP website http www hp com servers diags Integrated Management Log The IML records hundreds of events and stores them in an easy to view form The IML timestamps each event with 1 minute granularity You can view recorded events in the IML in several ways including the following e From within HP SIM e From within Survey Utility e From within operating system specific IML viewers o For NetWare IML Viewer does not apply to HP ProLiant DL980 Servers o For Windows IML Viewer o Forlinux IML Viewer Application e within LO user interface e within HP Insight Diagnostics on page 61 For more information see the Management CD or DVD in the HP Insight Foundation suite for ProLiant HP Insight Remote Support software HP strongly recommends that you install HP Insight Remote Support software to complete the installation or upgrade of your product and to enable enhanced delivery of your HP Warranty HP Care Pack Service or HP contractual support agreement HP Insight Re
69. rodukt mithilfe eines CSR Teils repariert werden kann sendet Ihnen HP dieses Bauteil zum Austausch direkt zu CSR Teile werden in zwei Kategorien unterteilt Zwingend Teile f r die das Customer Self Repair Verfahren zwingend vorgegeben ist Wenn Sie den Austausch dieser Teile von HP vornehmen lassen werden Ihnen die Anfahrt und Arbeitskosten f r diesen Service berechnet Optional Teile f r die das Customer Self Repair Verfahren optional ist Diese Teile sind auch f r Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen m chten k nnen bei diesem Service je nach den f r Ihr Produkt vorgesehenen Garantiebedingungen zus tzliche Kosten anfallen HINWEIS Einige Teile sind nicht f r Customer Self Repair ausgelegt Um den Garantieanspruch des Kunden zu erf llen muss das Teil von einem HP Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit bzw gekennzeichnet CSR Teile werden abh ngig von der Verf gbarkeit und vom Lieferziel am folgenden Gesch ftstag geliefert F r bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Avfpreis verf gbar Wenn Sie Hilfe ben tigen k nnen Sie das HP technische Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen Den Materialien die mit einem CSR Ersatzteil geliefert werden k nnen Sie entnehmen ob das defekte Teil an HP zur ck
70. standard USB 2 0 support and legacy USB 2 0 support Standard support is provided by the OS through the appropriate USB device drivers Before the OS loads HP provides support for USB devices through legacy USB support which is enabled by default in the system ROM Legacy USB support provides USB functionality in environments where USB support is not available normally Specifically HP provides legacy USB functionality for the following POST RBSU Diagnostics DOS Operating environments which do not provide native USB support Diagnostic tools 62 Server component identification Front panel components e configuration em Optical drive 1 Serial label pull tab USB connectors 2 e configuration 4 Server component identification 63 Front panel LEDs Green Normal Amber System degraded Red System critical Off 2 Normal when in standby mode Green Network link Flashing green Network link and activity Off No network link If the power is off view the LEDs on the RJ 45 connector Green Network link Flashing green Network link and activity Off No link to network If the power is off view the LEDs on the RJ 45 connector Power On Standby button Green Normal system on and system power LED Amber System in standby but power is still applied Off Power cord not attached or the power supply failed Blue
71. t The administrator must use the iLO Virtual NMI feature to force the OS to invoke the NMI handler and generate a crash dump log For additional information see the HP website http h20000 www2 hp com bc docs support SupportManual c00797875 c00797875 pdf DIMM slot locations DIMM slots are numbered sequentially for the processor Populate the DIMM slots in the following sequence e 1 DIMM 2A Server componert identification 68 e _2 DIMMs 2A 4B e 3 DIMMs 2A 4B 1C e 4 DIMMs All DIMMs SAS and SATA device numbering e LFF device bay numbering Fault UID LED amber blue Online LED green Server component identification 69 BBWC module LEDs 1 Green System Power LED This LED illuminates steadily when the system is powered up and 12 V system power 15 available This power supply is used to maintain the battery charge and provide supplementary power to the cache microcontroller Green Auxiliary Power LED This LED illuminates steadily when 3 3 V auxiliary voltage is detected The auxiliary voltage is used to preserve BBWC data and is available any time that the system power cords are connected to a power supply pee Battery Health LED To interpret the illumination patterns of peus LED see the following table a BBWC Status LED To interpret the illumination patterns of this LED see the following table One flash every The system is powered down and
72. the access panel Access panel on page 25 Remove the air baffle Air baffle on page 25 MOS qo ei Disconnect the power supply cables For more information see Nonredundant power supply cabling on page 55 Removal and replacement procedures 32 8 Remove power supply bracket 9 Remove the system board System board on page 48 10 Remove the power supply Z WARNING To reduce the risk of electric shock or damage to the equipment do not connect the power cord to the power supply until the power supply is installed To replace the component reverse the removal procedure Optical drive CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank Removal and replacement procedures 33 To remove the component 1 Power down the server on page 24 Remove the server from the rack on page 24 2 3 Remove the access panel Access panel on page 25 4 Disconnect the cables from the optical drive 5 Remove the optical drive screws Removal and replacement procedures 34 6 Remove optical drive assembly To replace the component reverse the removal procedure Fan To remove the component Power down the server on page 24 Remove the server from the rack on page 24 Remove the access panel Access panel on page 25 Remove the air baffle Air baffle on page
73. ting Nonredundant power supply cabling Cabling 55 Redundant power supply cabling Cabling 56 BBWC battery cabling e Smart Array controller installed in full height full length slot Cabling 57 Optical drive cabling Y un up a a n T E A CE ase 2 A 2 fT gt 4 o m SATA cabling e configuration Nl 1 n oe ql LE mi t de M 5 Cabling 58 e configuration 20 _ II II IT AN D Q SAS cabling e configuration Cabling 59 e SFF configuration Cabling 60 Diagnostic tools HP Insight Diagnostics HP Insight Diagnostics is a proactive server management tool available in both offline and online versions that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations troubleshoot problems and perform repair validation HP Insight Diagnostics Offline Edition performs va
74. ve LEDs 69 help resources 75 hot plug drive 28 HP Insight Diagnostics 61 HP Insight Remote Support software 61 HP technical support 75 illustrated parts catalog 15 IML Integrated Management Log 61 Integrated Management Log IML 61 L LEDs 63 69 LEDs hard drive 69 LFF drive cage 36 M management tools 61 mechanical components 15 mechanical specifications 73 N NMI header 68 non redundant power 31 32 nonredundant power supply cabling 55 O optical drive 33 optical drive cable 58 P part numbers 15 PCI expansion slots 66 PCle riser board 27 PCle riser cage 26 phone numbers 75 power supply specifications 73 74 Index 79 powering down 24 preparation procedures 24 R rear panel components 64 rear panel LEDs 65 redundant power supply 29 30 redundant power supply cabling 56 removal and replacement procedures 23 Removing a heatsink 41 removing server from rack 24 removing the access panel 25 removing the battery pack 38 Removing the processor 43 removing the system board 48 required information 75 5 safety considerations 23 SAS and SATA device numbers 69 SAS cabling 59 SAS hard drive LEDs 69 SATA cabling 58 server cabling 55 specifications 73 specifications environmental 73 specifications server 73 static electricity 23 support and other resources 75 system battery 40 system board components 66 system board LEDs 67 system components 18 system maintenance switch 67
75. wer cord into a grounded earthed electrical outlet that is easily accessible at all times e Unplug the power cord from the power supply to disconnect power to the equipment Do notroute the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server Z WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them Removal and replacement procedures 23 CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage Preparation procedures To access some components and perform certain service procedures you must perform one or both of the following procedures e Power down the server on page 24 If you must remove a server from a rack or a non hotplug component from a server power down the server e Remove the server from the rack on page 24 If the rack environment cabling configuration or the server location in the rack creates awkward conditions remove the server from the rack Power down the server Before powering down the server for any upgrade or maintenance procedures perform a backup of critical server data and programs N WARNING To reduce the ris

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