Full Installation User Guide - A
Contents
1. System disarmed Tamper 3 4 Security mode cannot be set due Check door is closed and to A Ok door sensor position of sensor is fixed to the door fault frame A Ok Security Mode Alarm Trig Check or seek assistance gered Mrs Jones SL6 3EU A Ok security has detected movement in the secure zone Mrs Jones SL6 5BB A Ok Secu rity Mode Deactivated Now in Care Mode No action required A Ok is now in Care mode Security mode has been de activated by calling During security mode if A Ok detects any movement a warning SMS alert will be sent to all message recipients that have selected to receive SMS messages To disable security mode just call the A Ok s mobile number a second time and again A Ok will automatically reject the call after one ring If voicemail picks up the call then manually end the call and A Ok will return to care monitoring mode You will receive a confirmation message to confirm this action For more information and updates please visit our website as www A Ok co uk Silent Partner Ltd A Ok User Guide V1 1 31 4 A Ok Remote Configuration There are a number of settings that can be changed remotely just by sending one of the following SMS messages These messages can only be sent from one of the alert message recipient s mobile phones and must be sent exactly as shown including any spaces If you receive a message wrong syntax please check your message and try again You sho2. A OK MONITOR Multi function Care Monitor with SMS Text Message Alerts p gt Quick Start Page 34 Installation amp User Guide for A Ok amp A Ok models If you have any question please visit www a okmonitor com or call 0800 9 10 10 20 Products covered in the guide A Ok kit includes main sensor unit wall mounting bracket amp screws UK plug in power supply with 5m power lead PC Configuration application and USB cable UK Pay as you go SIM card unregistered A Ok as above but including wireless peripherals i e wireless door sensor Safety Please read and follow these safety guidelines in order to maintain safety of the installers and users gt PP Per BP amp A Ok later referred to as the A Ok the device or the system has a radio transceiver operat ing in GSM850 GSM900 GSM1800 and GSM1900 bands and 868 1 869 5MHz for wireless peripherals Don t use the system where its GSM engine may interfere with other devices and cause potential danger Don t use the system in the vicinity of medical devices Don t use the system in hazardous environments Don t expose the system to high humidity chemical environment or mechanical impacts Don t attempt to personally repair the system Any system repairs must be done only by qualified safety aware personnel The system must be powered by power supply source which should not exceed 15VA power supply and must be approved by LTS EN6095901 standar
3. ssossssocsssoccsssosssoccosssoosssosssssoesesossesssossssossssossesso 9 2 1 SIM Cards registering and inserting sessssesessesssssseeesesssseeeeessssssseeseosossssstereessssteereoossseseteoosssssssrereesss 9 2 2 Installing amp launching SOoftWare sees eeeessssssesesssssssssseeesosssseeeeessssseecesoosnssssseoooossssrerresssssererosssssseeeserss 10 2 3 Connecting software to the A Ok for CONFIQUIATION cessesssssssssessessssesessssessessecsessessaessssesesseses 10 24 SEtiNgs page een een eare re E i 11 25 Parameters Dage see pesca cee eet ee eee eet ee ein es 18 26 Wireless aa cs Seinen me eee ee eee oe ee eee ee ee eee errr eee eset eevee te 23 27 Mounting Bled oa a Ok Geen emer emma men enn Ree ta eaten a ENE A AS 27 2 8 Testing the A OKni aa e EEEE E LOONT ERa 28 2 9 Typical alert messages ssssssssesssssssseeresssessssssssssssssstereeeeeeeossssssssssesseeeseerereseeessssssenssesssererrereeesssessssessse 29 A A eLo EP T A E ET 31 4 Remote SMS Configuration eciavscicccsiccccccsssscssnsesectsssscecsssesnsssnsecnsesisecessssoucsasaenbasssssceesssecuniaes 32 Silent Partner Ltd A Ok User Guide V1 1 1 General Usage Guide 1 1 Operation A Ok is designed to be used indoors to check for regular movement patterns monitor room tem perature power cuts night wandering and be used as a security system The A Ok model adds wireless sensors to monitor door opening wandering alert All these features are opti
4. not detect the individual if they had fallen in front of the sensor and was perhaps on the floor in a sitting or crawling position z G 1 1 z i 1 v 1 n 4 Secure the fixing bracket to the wall using screws provided Plug the power connector into the top of the A Ok and the transformer into a nearby socket make sure the cable is secured to the wall or channelled around door frames using retaining clips not included to prevent a trip hazard The A Ok main unit is now active Once power is re established to the unit and A Ok has connected to the mobile network it will send a text message to Message Recipient 1 as follows Alarm System A Ok successfully started Silent Partner Ltd A Ok User Guide V1 1 27 2 8 Testing the A Ok Once you have installed the A Ok unit you can test it by requesting a status messages by sending the following text message to the A Ok SIM card number PASSCODE INFO note the SPACE between PASSCODE amp INFO PASSCODE is the 4 digit number that you set using the configuration software Example 1234 INFO A Ok will reply with one of the following SMS messages i e Mrs Jones SL6 3EU A Ok Active Movement OK Door 1 OK Door2 OK Temp OK Power OK Signal OK Clock is 09 59 11 2 2011 Mrs Jones SL6 3EU A Ok Active Movement OK Door1 OK Door2 OK Temp OK Power OK Signal OK Clock is NOT Set Please set If you receive the second message you should set the clock eithe
5. Ok passcode must be changed to a four digit security code of your choice Eg replace 0000 with 1234 Please remember your passcode as this will allow you to send SMS messages to the A Ok to check the status of the device as well as make configuration changes using the Remote SMS config commands listed at the end of this user guide Silent Partner Ltd A Ok User Guide V1 1 11 You will not be able to enter alert message recipient numbers if you do not change the passcode Person Home This is where the name of the person being cared for is stored You can put up to 24 characters in this field e g Mum Dad Mrs Jones Brenda etc Location Postcode This field is for entering the location of the A Ok unit such as the postcode You have 24 characters so can replace the postcode with the house name or even the home telephone number of the person being monitored E g Home 23 West St Paris etc Alert Message Recipients Name Mobile Number Beceets fig Jane Carer IA POOOOOORE _ Helen Neighbour AAT Home Phone 441 B2R0000 2 Alert Message Recipients Message Recipients i e carers or responders Enter the name and mobile number of the people who will receive the SMS or Ring alerts You can add a maximum of five recipients and can select whether they receive just SMS messages just ring alerts or both Note Recipient s numbers should always be entered with the international prefix i e UK 078912345678 sh
6. at bottom and insert the SIM card if it has not been pre installed Install A Ok configuration software onto your PC using the CD or download the software from www A Ok co uk Plug in and switch on the power supply to A Ok and connect the supplied USB cable between A Ok and your PC or laptop Run the A Ok Configuration Tool program and click CONNECT Change the PASSCODE to a 4 digit number of your choice Eg 1234 Add the name amp location details to person alise your A Ok and set the internal clock date Add message recipient s names amp numbers using the International phone code Click WRITE to copy the settings to A Ok Fit A Ok in the home in a position where you would expect to detect regular move ment usually the hallway or landing Silent Partner Ltd A Ok User Guide V1 1 Please read the full user guide to configure movement times temperature set tings etc and how to install wireless accessories such as the door sensor Silent Partner Ltd A Ok User Guide V1 1 35 Silent Partner Ltd Tel 0800 9 10 10 20 www a okmonitor com
7. following alert messages Mrs Smith SL6 1ED A Ok Battery Low Please reconnect to main power Mrs Smith SL6 1SD A Ok Battery too low A Ok will switch off Please check time and date when restored We would recommend you do not disable this feature as you will not know if the unit has been unplugged or the mains supply has failed 7 Regular All s OK Message All s OK Message Status Message ON v Time to send message 18 00 How often D aily E Weekly Fi Monthly The A Ok unit will send a status text message to all recipients at regular intervals to confirm the A Ok is active and the status of any alarms You can specify the time that the message will be sent and whether it is sent each day default weekly at set time each Sunday or Monthly at set time on the 28th day on each month Message example Mr Smith SL6 3EU A Ok Active Movement OK Door1 OK Door2 OK Temp OK Power OK Signal OK Clock is 18 00 4 2 2011 Silent Partner Ltd A Ok User Guide V1 1 15 The status message gives you a snapshot of all the parameters the A Ok unit is monitoring If any alarms have been triggered and have not been reset before the status message is sent then they will appear as ALARM You should then call or visit to check all is ok Mr Smith SL6 3EU A Ok Active Movement ALARM Temp OK Power OK Signal LOW Clock is 18 00 5 2 2011 The status message is in addition to the alert messages that wi
8. this step for a second door button sensor which will be configured as door button sensor 2 Delete Wireless Device If you wish to disconnect a wireless sensor then select the appropriate code and click Remove Replace Wireless Device Replace Devices If you wish to replace a device with a new sensor then New Device D you can enter the new device code and the old device Old Device ID 07000060 v code and click Replace Silent Partner Ltd A Ok User Guide V1 1 25 Monitoring You can monitor the signal quality and battery level of connected wireless devices This can be use ful when installing the system Note Please remove the battery from the wireless sensors when they are not being used or are not paired with a A Ok main unit The battery will discharge quickly if it cannot detect a A Ok host units as it will be constantly trying to connect The A Ok unit will send a SMS text alert Door Sensor Fault if the door sensor cannot be detected if the internal battery needs replacing or if the sensor has been opened or removed from the door frame The Door sensor has a lever at the back which remains depressed whilst fitted on the door frame and when this lever is released i e once removed from the door frame it will generate an alert As such be aware that after set up if door sensor is not already mounted on the frame you will receive this initial message telling you there is a Door fault
9. which you can ignore until the sensor is correctly fitted to the door frame A Ok RF Wireless Devices Experienced Users only Connection Settings Parameters RF Devices Wireless Zones Device Zone ID Number Tamper Zone Entry LED PIR Ch Status Type Delay s MOOD Z4 AlemZonet DoorSensorF ALARM Siert v Oo Boo no v vj Status Indication Enable Zone Name Tamper Name Sensitivity No Write Settings Read Settings For experienced installers We would not recommend making any changes within the Wireless Zones tab but you can monitor remote wireless devices from this tab 26 Silent Partner Ltd A Ok User Guide V1 1 2 7 Mounting the A Ok Unplug programming lead and disconnect power lead Mount the A Ok unit is a position where regular movement will take place typically the landing or the hallway Do not position it in a bedroom kitchen or living room as the sensor is looking for movement between rooms and not just in one room NOTE The A Ok is monitoring or looking for no movement Position the A Ok unit high up on a wall and not facing any windows or door or variable heat sources such as radiators The angle of detection is 90 a right angle in all directions The red light will assist you during the installation process because when this is lit it is detecting As such you should angle the sensor so it only detects a person whilst walking past the sensor but would
10. Low Please reconnect to main power Mrs Jones SL6 5BB A Ok Main Power is Restored Mrs Jones SL6 5BB A Ok Battery too low A Ok will switch off Please check time and date when restored Mrs Jones SL6 5BB Night Movement Detected Please Check Description No movement has been detected by the A Ok during the morning time period No movement has been detected by the A Ok during the lunchtime period No movement has been detected by the A Ok during the evening time period Ambient temperature around A Ok has dropped below the set value Ambient temperature around A Ok has risen above the set value The main power has been disconnected from the A Ok The main power has not been restored and the A Ok s internal battery is running low The main power is restored BEFORE the internal battery has discharged A Ok s internal battery has discharged Care monitoring is now inactive A Ok night mode is active and has detected movement Silent Partner Ltd A Ok User Guide V1 1 Action Recommended Check that all is OK Check that all is OK Check that all is OK Check heating is working and adequate Check heating system is correct or cooling is correct Check if there is a power cut or the unit has been unplugged or switched off Restore main power as soon as possible Nothing A Ok is active Restore main power as soon as possible and check reset clock to ensure
11. NCit Configuration Tool Files gt 1 Movement A OK Se Configuration MONITOR ri Tools s Zones E N onnection Settings Parameters RF Devices Morning Movement ON v Start Time 05 Temperature Check 0N v Ring Alert OFF Sil End Time 06 Start Time 22 o0 Night Time Disable Alarm Text No Moming Movement Detected Please Check End Time 08 00 Frost Protection Lunch Time Movement ON v Start Time ji l High Temp 30 degC Ring Alert OFF vij End Time 14 Alarm Text Room Temperature HIGH Please Check Alarm Text No Lunchtime Movement Detected Please Check Low Temp 18 degC Alarm Text Room Temperature LOW Please Check Evening Movement ON v Start Time 120 t OFF w EndTime 23 00 Door Sensor No 1 ON x Z Button Ring Ale Alarm Text No Evening Movement Detected Please Check Alarm Delay 0 min m mum Ring Alert F Night Mode Movement ON v Start Time 22 i aiaz Of Alarm Text Front Door Open Alert Please Check Ring Alert OFF m End Time 05 30 i Button Text Bogus Caller Alert Please Check Night Door Sensor OFF v Toilet Delay Alarm Text Night Movement Detected Please Check Door Sensor No 2 ON v Button Alarm Delay 0 min Night Alarm Restore Interval 15 min Ring Alert Mi Alarm Text Rear Door Open Alert Please Check Button Text Bogus Caller Alert Please Chec
12. age EES AE Recipients Connection Settings Parameters RF Devices u Alert Message Recipients Personalisation ie ped u ar Al No Name Mobile Number SMS RING Passcode 0000 OK Message gt 41 Jane Carer JATOOOOOON Poean Nas Settings 3 A Ok 2 Helen Neighbour IAPOCOOOON M Lanhuanrpustona 3 Home Phone 4416200000 o Internal Clock 1 E t 5 a All s OK Message Status Message ON v 8 Clock 4 Ale r t Con trol Alert Message Configuration SenCit ccc an ie Time to send message jis joo N e twork Syn c Send Alert to All ON v Date 201 l o 25 aten Daily 5 Sta rtu p Cascade Alerts JFF 7i Ea LR eekly i 39 Message Startup Message ON v a a B C Monthly f Power Fail Alert ON v Get PC Time Set Clock _ 9 Ring Alerts 6 Main power i i Duration fa il m ee e PAYG Anti deregistration Wises Network Clock pee eee ynchronisation ing Alerts Duration s g Long Call in 180 days Network Sync oN wl 1 0 Red ED Long Call to Message Recipient 1 I Bede OLE Control 11 PAYG SIM Anti deregister 12 Write Read Settings 2 4 Settings Screen The A Ok Configuration Tool allows the installer or user to adjust all the parameters within the unit to personalise the monitoring system for each individual s differing circumstances Personalisation Passcode 0000 Person Home Name Location Postcode Location 1 A Ok Personalisation Passcode The A
13. al 15 min Night Mode Movement Biat ON OFF Enable Disable or switch off this alert feature Bai Config Ring Alert See Ring Alert section in Movement Zones Silent Partner Ltd A Ok User Guide V1 1 19 Night Door Sensor A Ok You can also enable the wireless door sensor to be used during night time movement This works independently of the normal door sensor alerts and can be used to monitor if the person has open the main door at night The standard door sensor message is sent Toilet Delay During the night you would expect visits to the toilet To prevent the night movement alarm being triggered during these visits a 10 minute delay is provided A Ok will check that two movement detections are made past the sensor during a 10 minute period and only if a second movement has not been detected within 10 minutes is the night movement alarm message sent To enable disable this feature please check uncheck the toilet delay box Alarm Text You can customize the alert text that will be sent by SMS text message here The message should describe the event and will be sent to all selected recipients after the end time has expired and no movement has been detected during this period Night Alarm Restore Interval This is the reset period before the night wander alert is reset This delay enables the carer to attend to their charge without repeatedly triggering the alarm 4 Temperature Alert Tip Age UK website recommen
14. an adjust the length of time of the free ring alert by entering a value here This is a global setting for all ring alerts Ring Alerts Duration 5 s If you set this too high your voice mail or ansaphone may pick up the call This will then be a chargeable call and will use call ee ing credit from the SIM card 10 LED Indication General Settings ee The red light that is visible behind the sensor lens can be Ring Alerts Duration 5 _ s switched off by un checking this box It is useful during instal lation for checking positioning of sensor lens but thereafter Red LED Enable you may decide to disable if it is a distraction or fascination to the individual being monitored and would be better unseen 11 Write Read Settings button Write Settings Read Settings When you have made any changes to the configuration please Write Settings to send these con figuration changes to the unit You will then see confirmation message Write OK in the Status Bar bottom left of screen Note If you click READ SETTINGS any changes you have not written to the connected A Ok will be overwritten from the configuration already in the A Ok unit Silent Partner Ltd A Ok User Guide V1 1 17 2 5 A Ok Parameters We recommend you download the parameter questionnaire from our website so that you can interview individual being monitored or their carer relatives in order to get most effective informa tion for these settings Se
15. commend the use of monthly contract or automatic top up pay as you go SIM Cards as they do not need to be topped up Install the registered SIM card into the A Ok unit if it has not been supplied pre installed if so skip to section 2 2 MAKE SURE UNIT IS UNPLUGGED FROM MAINS SUPPLY Remove the front cover of the A Ok unit by removing the small screw at the bottom of the unit and pulling cover off Silent Partner Ltd A Ok User Guide V1 1 Open the SIM card holder by sliding in direction of open arrow as shown above and hinging the flap upwards and to the right Insert SIM card as shown so that gold contacts are face down when SIM Card cover is flipped back down Slide the SIM card cover in direction of the Lock arrow as shown below to lock SIM card in place Please visit our website www A Ok co uk for video demo of this procedure if required Replace the front cover and screw Connect the power lead and plug the unit into the mains see Fig 1 page 5 Power plug 5 con nected at socket for power in the top of the A Ok unit 3 Plug the supplied USB cable between the mini USB socket on the side of the A Ok 10 and a free USB port of your PC 2 2 Installing and Launching the Software To successfully launch the A Ok Configuration software it is necessary that Microsoft NET Frame work 3 5 is installed on your computer Most computers have this already installed Should you not have this installed please se
16. correct operation All other setting is maintained in the unit Check all is OK 29 A Ok Status Messages Alert SMS Message Description Action Clock needs to be set see section 2 8 Alarm system A Ok successfully started MD V6 01 05 Clock is NOT Set Please set Initial start up message sent on power up or when power is restored after the internal battery has discharged Alarm system A Ok successfully Initial start up message sent on power No action required started MD V6 01 05 up or when power is restored after the Clock is 14 38 31 1 2011 internal battery has discharged Mrs Jones SL6 5BB A Ok Status message sent at set time to No action required Active Movement OK Door1 confirm system is active and time date OK Door2 OK Temp OK Power are correct Also sent by request using OK Signal OK Clock is 19 13 XXXX INFO command 26 1 2011 Mrs Jones SL6 5BB A Ok Active Movement ALARM Temp OK Power OK Signal LOW Clock is 09 11 5 2 2011 Status messages showing activated Check all is OK ALARM No movement alarm was detected during the last time zone A Ok Care Messages Alert SMS Message Description Action Clock needs to be set see section 2 8 Alarm system A Ok successfully started MD V6 01 05 Clock is NOT Set Please set Initial start up message sent on power up or when power is restored after the internal battery has discharged No action
17. d External power supply is for internal use only i e inside a building and must be plugged into a standard UK 3 pin socket The main circuit should be protected by short circuit or over current protection Mains power must be disconnected during installation The system must be used only with approved back up battery to avoid fire or explosion hazards Special care must be taken connecting positive and negative battery terminals Electrical socket from which the system is powered must be in an easily accessible place The device contains a back up battery and therefore if you need to switch the system off completely you can do so by opening the cover and disconnecting the battery terminal Device is protected by a Fuse F1 type C1S 2 5A Blown fuse should not be replaced by the user and should be returned to the supplier for attention WARNING In order to avoid fire or explosion hazards the system must be used only with approved back up battery Special care must be taken when connecting positive and negative battery terminals Silent Partner Ltd A Ok User Guide V1 1 The WEEE Waste Electrical and Electronic Equipment marking on this product see left or its documentation indicates that the product must not be disposed of together with household waste To prevent possible harm to human health and or the environment the gam Product must be disposed on in an approved and environmentally safe recycling process For further info
18. ds comfortable Temperature Check ON i temperature for rooms used by the elderly during the day is around 21 C 70 F Start Time 22 00 Night Time Disable End Time 08 00 Frost Protection High Temp 30 degC EBERLE fig Alarm Text Room Temperature HIGH Please Check Low Temp 18 degC Alarm Text Room Temperature LOW Please Check A Ok can monitor the ambient room temperature around the device If the temperature rises above or falls below the adjustable set points the customizable SMS text message is sent Temperature Check ON OFF Enable or disable temperature monitoring alerts Temperature Check ON v 20 Silent Partner Ltd A Ok User Guide V1 1 Temperature alert level and messages High Temp degl Low Temp degC Mam Ten Both HIGH amp LOW temperature settings can be adjusted The alert SMS text message can be customised for both settings Note Temperature Alerts delay A Ok monitors the temperature and will only send the alert if the temperature remains below the LOW set point for one hour This is to prevent false trig gering Night Time Mode During the night you can disable the temperature alerts as most heating systems are switched off at night This will prevent temperature alert messages being sent during this period Enter the start and end time for the period you wish to have the temperature alerts inactive Frost P
19. e A Ok website s support section for how to download this program or install from the CD You will also be able to download the latest copy of the A Ok configuration software from www A Ok co uk Your computer will also need one of the following Operating Systems either XP Vista or Windows 7 Insert CD into your PC s CD Drive CD should perform an autorun routine If not please double click on the A Ok set up icon exe file and follow the installation instructions After installation is complete please run the A Ok Config Tool which will appear as an icon on your PC desktop You will be taken to Connection Screen as below SeNCit Configuration Tool DER 1 Files File M a ile Manager A OK i Configuration Pa me MONITOR Tools amp A Za 2 Connection Settings Parameters RF Devices Wireless Zones Configuration Tabs Turn OFF button Connect button Statusbar 2 3 Connection Screen Connect button Click here to connect to your A Ok unit ensure the A Ok is powered ON and connected via the supplied USB cable You will see the software connecting in the status bar 5 When you 10 Silent Partner Ltd A Ok User Guide V1 1 have successfully connected you will be presented with the Settings page SeNCit Configuration Tool DER Fil m 1 A Ok A OK e Configuration x Personalisation t ools 2 Alert Mess
20. ed recipients after the end time has expired and if no movement has been detected during this period Ring Alert A Ring Alert will precede the SMS text Alert with a brief call to the recipients phone This can be useful to draw attention to critical alerts The recipient must also have checked the Ring box in the message recipient list within the settings tab The duration of the ring alert is also set in call dura tion on the settings tab page See Settings Section Note 9 Tip Message receipients should save the A Ok s mobile number within their mobile s phone book and if possible assign a specific ring tone When the ring alert is triggered you will then be able to distinguish this call immediately by the name on the display as an alert from A Ok The alert SMS text will also be sent unless you have unchecked the SMS box in the message recipient list giving you more details of the type of alert 2 Night Movement Night Mode Movement ON i E It can be useful to be alerted during the night if the person you are caring for has Ring Alert OFF v End Time 05 130 eo x aon 7 got up and may be at risk This is especially Night Door Sensor OFF Toilet erat important if the carer lives with their charge Alarm Text Night Movement Detected Please Check Night Movement mode will activate if it de tects movement during the period defined Night Alarm Restore Interv
21. en by clicking Set Clock this will write this time to the A Ok Unit Please check your PC is set at the correct time first 4 Alert Control Alert Message Configuration Send Alert to All ON v Cascade Alerts Startup Message Power Fail Alert SMS Alert Control allows you to select how you would like the text messages sent Send Alerts to all All recipients that have checked the SMS alert box will receive the alert SMS messages Cascade Alerts The alert SMS messages will be sent to the recipients in turn from recipients 1 through to 5 until A Ok receives an automatic SMS delivery report back from the recipient s phone to confirm the message has arrived If no delivery receipt is received within a short time the A Ok will try recipient number 2 and so on until the message is delivered When a delivery receipt is received by A Ok no further messages will be sent to remaining recipients Lack of delivery receipts can mean that the Silent Partner Ltd A Ok User Guide V1 1 13 recipient s phone is switched off or not on the mobile network NB Not all mobile networks support the cascade feature in these circumstances A Ok will default to sending alerts to all users concurrently 5 Startup Message Alert Message Configuration Send Alert to All Cascade Alerts OFF Startup Message ON v Power Fail Alert ON v A Ok will send recipients a SMS Message to inform them that the device is active and on the netwo
22. ert OFF w Alarm Text Front Door Open Alert Please Check Button Text Bogus Caller Alert Please Check Each door sensor can be switched on off by selecting deselecting here Door Sensor No 1 OFF wv Each door sensor has built in pushbutton which can be configured to send an alert as shown in the Button Text field below As the sensor is attached to a door this button can be used to alert to warn of bogus callers or as a panic alert button Please select this in the Button checkbox if you wish to use this feature Button Text Button Text Panic Button Alert Please Check Add your chosen alert message here Alarm Delay Alarm Delay oC min A delay can be added to this alert so the door open alert text message will not be sent until the time delay has elapsed This feature is used when you wish to know if a door has been opened but not shut again If the door is shut before the time period has elapsed the message is not sent This feature is useful for individuals who forget to close their external doors properly Door Sensor Ring Door Sensor Ring OFF v In addition to the SMS text message alert the door sensor can trigger a ring alert This will immedi ately ring any recipient who has selected to receive ring alerts in the message recipient list Note This feature is to enable carers whose charges are prone to wandering to react very quickly before the person wandering has gone t
23. he monitored individual has to pass by in or der to go about normal daily routines i e hallway or landing see example below This will mean when no movement is detected there is highly likely to be a problem that needs investigation NB The A Ok does not record images or video of the person being monitored Example Typical installation position 6 Silent Partner Ltd A Ok User Guide V1 1 The A Ok is configured using simple Windows based configuration software so that you can fine tune the system to best match different individual s lifestyle patterns and hence get the best results from the alerting system Please see our sample questionnaire on the A Ok website support section which will help gather accurate information from individuals being monitored If a monitored indi vidual is incapable of correctly answering these questions carers or relatives should be consulted or failing this we have some standard default settings which should cover most normal lifestyles To customise the system you can select up to three time periods morning lunch and evening to moni tor movement within Should users find the settings are not quite correct upon using the system or if individual s circumstances change they can be adjusted at any time using the configuration software e Morning Movement In the example installation shown on page 6 A Ok is fixed to the wall in the hallway A typical time period might be between 6a
24. k File cfg uploaded successfully 1 Movement Zones Morning Movement ON v Start Time 06 00 Ring let OFF w End Time 10 00 Alarm Text No Morning Movement Detected Please Check Lunch Time Movement OFF w Start Time 12 00 RingAlert OFF End Time 16 oo Alarm Text NoLunchtime Movement Detected Please Check Evening Movement ON v Start Time 19 00 Ring Alert OFF v End Time 23 00 Alam Text No Evening Movement Detected Please Check A Ok has three daily movement zones which can be adjusted to suit the normal daily routines of the person being monitored 18 Silent Partner Ltd A Ok User Guide V1 1 Activating Zones Each Zone Morning Lunchtime amp Evening can be enabled using the ON OFF drop down box Morning Movement v Ring Alert ON Adjusting Zone Times Each zone can be adjusted to suit the times of the Siart Time og loo person being monitored End Time 10 00 e g If Mrs Jones gets up and goes to the bathroom between 7am and 9am then you should set the Morning Movement Zone from 06 00 to 10 00 NB Morning Lunchtime amp Evening time zones should not overlap Alarm Text You can customize the alert text that will be sent by SMS text message here The message should describe the event and will be sent to all select
25. lent Partner Ltd A Ok User Guide V1 1 The rear tamper switch should be positioned against the door frame so it is in the closed position The sensor LED will flash briefly when the door is opened or closed and periodically flash to confirm operation If you are using the bogus call pushbutton located on the door sensor then ensure the sensor is placed in a position than it can be easily pressed i e at body height Note Wireless sensors can be mounted up to 30 meters from the main A Ok unit The signal strength and battery level can be monitored in the configuration tool software Configuring your Wireless Device within the software Add Devices Device ID 07000071 Add Each wireless peripheral Door sensor pendant etc has a unique 8 character code which distinguish es it from other wireless devices Each peripheral needs to be connected paired to the A Ok unit Add the ID number you made a note of overleaf in Device ID box as shown above and click on Add If the device is not discovered within 30 seconds you may need to press the small black reset button which is located in the top right corner above the battery inside the door sensor See Fig 1 above Once the wireless device door sensor has battery inserted the LED will flash periodically A Ok will then connect to the sensor and it is now defined as door button sensor 1 and can be configured in the A Ok Parameter tab as described earlier in this guide You can repeat
26. ll be sent to warn of condition changes as they happen The ALLs OK message is a further way of knowing there have been no missed alarms Note You should check the time date setting showing in the status message are correct 8 Clock Synchronisation Mobile Network Clock Synchronisation Network Sync Most mobile networks broadcast the time and date and A Ok can use this information to set its internal clock UK Networks Orange Clock set automatically Vodafone Clock set automatically T Mobile Please check clock O2 GiffGaft Clock NOT set Please set manually A Ok will re synchronise its internal clock every 28 days to ensure the correct time only applicable for newtorks that set the clock automatically 8 PAYG SIM Anti Deregister PAYG Anti deregistration Some pre pay or pay as you go SIM cards may be de registered by the network if no calls or text messages are sent after a certain time This is usually 180 days but varies from network to network We would always recommend a low cost monthly con tract SIM but where a pay as you go SIM card is used A Ok will make a long call to the first message recipient When this call is answered or picked up by the voice mail service this will count as a chargeable call and should prevent de registration d ays Long Callin 180 Long Call to Message Recipient 1 16 Silent Partner Ltd A Ok User Guide V1 1 9 Ring Alert Duration General Settings You c
27. m and 10am when you would expect an individual to be rising from bed and passing through the hallway to visit the bathroom or perhaps on their way to the kitchen to prepare a morning drink No movement during this period would trigger the A Ok to alert carers via a ring and or text message at 10am asking them to check on the individual e Evening Movement In the same installation a typical evening period could be between 8pm and 10pm when you would expect an individual to be preparing for bed and passing from the living room through the hallway to make their way to the bedroom No movement during this period would trigger the A Ok to alert carers via a ring and or text message at 10pm to let them know e Lunchtime Movement for extra monitoring You may expect an individual to visit the kitchen at lunchtime to get food or drink Typically this could be between 12pm and 2pm perhaps As per morning and evening movement periods an alert would be sent if no movement was detected during these times Room Temperature Monitoring In addition to movement monitoring A Ok also monitors the room temperature to check that the is kept at a comfortable level If the temperature falls below or rises above pre set levels an alert SMS message is sent This can be automatically disabled at night as central heating is usually switched off during this period Power Cut Monitoring A Ok can monitor its main power supply and if the unit is unplugged or the main s
28. main doors Wireless door sensors can be added to the A Ok unit to detect when doors have opened To inform the carer speedily and prevent their charge wandering too far away from the home the A Ok can be configured to ring a mobile or home number and send an alert SMS message to inform them of the wander alert Bogus Caller Alert Wireless door sensors have a built in pushbutton which individuals can press to trigger a SMS alert message to inform of unwelcome callers to the home 8 Silent Partner Ltd A Ok User Guide V1 1 2 Set up Configuration and Installation The Following section will guide you through this sequence Registering and activating your PAYG or Pre Pay SIM Card not relevant for Contract SIMs Insert SIM Card in A Ok Unit Install Configuration Software onto PC or Laptop Plug in power cable to A Ok and plug in USB cable for programming Connecting to A Ok and configuration using software Installation Mounting of A Ok Testing of A Ok 2 1 SIM Cards Register and add credit to your chosen SIM Card Instruction booklets that are provided with SIM Cards on how to do this Please refer to A Ok website support section for latest SIM card recommen dations and links to Mobile Network provider websites NB It is the responsibility of the user carers relatives to ensure the SIM card has credit The system will not warn of lack of credit and without credit the system cannot send alert messages We would always re
29. nsor block and a magnet block You should install the battery and note the unique ID code for the sensor shown inside the door sensor prior to installing The ID code will be used to connect pair the sensor to the main A Ok unit using the configuration software Observe polarity here Fig 1 Note ID of your door sensor here cssececsececcccceccceececceeee Prise top of case off with thumbnail or small screwdriver You can now slide the CR2032 button bat tery into the battery slot or remove the plastic tab if the battery is already fitted Please ensure that the ve positive side of the battery is at the top You may have to remove the circuit board from the housing to help give access to the battery slot They battery can be removed by using the blade of a screwdriver to push the battery out of the holder Snap the plastic cover back in place ensuring the small LED light is aligned with the clear lens on the cover The small LED will flash to confirm the sensor is powered See video demo on website if still unsure how to fit the battery The sensor should be screwed to the door frame as below Ei Tamper fault switch Lo o Note the mounting plates covers can be removed from the sensor and magnet to enable fitting and an arrow is shown on the magnet part cover removed to help with fixing MAX 20 mm Please ensure the correct orientation as shown in Fig 1 Picture overleaf show how not to fit the door switch 24 Si
30. nt VA OK alouscosat ssudcttetenteedstestpcrnsanslceon teen ane senasiceds E S qty 1 2 Power SU Y su desetecSieatsssaten beer taen taarreteesn ests beeen RES qty 1 3 A Ok User Manual deicisicctsiiasiciviceeeieatneiniesientacinneniannaces qty 1 4 MicroUSB USB cable ss sssssessesssssssssssssssssserereseseesssssssssessssrerereeeeeossnssssssssss qty 1 5 Configuration Software CD sesssssseessssssseeeesssssssseesoonssssseeeoosssssereeosssseeeee qty 1 6 Wireless Accessories depending on model purchased 00 qty 1 Silent Partner Ltd A Ok User Guide V1 1 3 About User Manual e This document describes Care Monitoring Device A Ok s installation configuration and operation e Itis very important to read User Manual before using the system Where you see this symbol you can remotely change the setting by send Sis Config ing a SMS text message to an installed A Ok device Please see the Remote ee SMS section at the end of this user guide Contents 1 General Usage Guide iccssissciercsorcesssonsvssvsseccunieresssevvenvvevsveiavcevssesseveansssexeieronnsweseseoodessesteveraes 5 BI Operaio Merenna R RRAN a AEI ONE E E eee ae 5 1 2 Technical specificationS ssssssssssssssssereseseesssssssssssessteeeeeeeerosenssssssnssseeeeeeeereseeessssssssseeesserereereessssssessssesseree 5 w3 Main FUNCIONS secs syscccoesaseuicaponcssccceyncastemenanntia reeds tice neti AR iii 6 2 Set up Configuration and Installation
31. onal and can be selected or de selected at any time using the configuration software A Ok units connect directly to the GSM mobile network and alerts are sent directly to carers by SMS text message if any of the above situations go outside of your pre set parameters 1 2 Technical Specification Supply Voltage via power supply Back up Battery voltage capacity Back up Battery type GSM modem frequency Dimensions Operating temperature range Back up battery operating time Movement Sensor Detection angle Maximum motion detection range 11 15V 500 mA max 8 4V 150 250mAh Ni Mh 900 1800 1900Mhz 104x60x33mm 10 to 400C 3 hours max 90 10 metres A Ok Radio transmitter receiver frequency 866 1 MHz 869 5 MHz A Ok Radio communication range Silent Partner Ltd A Ok User Guide V1 1 30m indoors max Fig 1 A Ok Unit 1 Wall mounting bracket 2 Movement sensor lens 3 Socket for power 4 UK Main power adapter 5 DC power plug 7 N A 10 USB configuration port Fig 2 A Ok Unit Front Cover Removed 6 Reset Button hold for 5 seconds to reset the unit 9 Backup battery 10 USB configuration port 11 SIM Card Receptacle 12 Movement Sensor 13 Tamper switch 14 A Ok Transceiver 1 3 Main Functions Movement Sensor A Ok s main function is to alert carers if it has not seen any movement within certain periods of the day A Ok should be positioned in a location where t
32. oo far A ring alert typically alerts recipient 1 within 10 seconds and the following alert SMS text message gives the carer more details Alarm Text Alarm Text Front Door Open Alert Please Check Add your chosen alert message here 22 Silent Partner Ltd A Ok User Guide V1 1 Write Read Settings button see Write Settings Read Settings When you have made all changes to the parameters page please WRITE these changes to the unit 2 6 A Ok RF Wireless Devices for use with A Ok units Connection Settings Parameters RF Devices Wireless Zones _ Add Devices Monitoring System eo DeviceID 07000071 _Add TestTime s Devisi oroo V Add Wireless Device i Delete Selected Device Delete Wireless Device EECEEEEEEEEEEEEEEEETTT 100 Battery Level Replace Devices i n Signal Level PEELE EEL EEE EEE EEL LLL New Device ID Replace Wireless Device Old Device ID 07000060 x Monitoring A Ok units can link to local wireless sensor to expand its features The main wireless peripherals are door sensors which will alert back via the A Ok unit when a door has opened and there is risk of wandering These wireless peripherals are battery powered and the battery must be inserted into the product prior to setup Silent Partner Ltd A Ok User Guide V1 1 23 Installing Door Sensor The wireless door sensor Part No A Ok AD comes in two parts the main se
33. ould be 4478912345678 Note the leading 0 Zero is omitted UK 01628638557 should be 441628638557 Note Ring Alerts The A Ok unit can be set to make a call to a number for a few seconds as an instant notification that an alert has triggered A ring alert typically calls the recipients phone within 10 seconds This enables the recipient to react quickly This is especially useful for live in carers to alert when a door has opened and there is risk of the person they are caring for wandering away from the home Alert Message Recipients Mobile Number Jane Carer IA POOOOOONS Helen Neighbour IA POOOOOONS a Home Phone 441 B2ROOOKX aKO 8 Silent Partner Ltd A Ok User Guide V1 1 Usage example In this example Jane amp Helen will receive SMS alerts for all alert conditions than have been enabled in the Parameters section The home phone will just ring for a few seconds to alert the home owner that an alert has triggered This is useful for Night Wandering or Door Wandering where the carer lives with their charge Important You must enter the alert message recipients number with the international prefix as shown in the example above 3 Internal Clock SenCit Clock Settings EBen 02 25 ESMS Config Date 2011 Time 08 39 You can set the internal clock of the A Ok unit to match the time of your PC clock by clicking on the Get PC Time and th
34. r by using the Configuration soft ware or by sending the following message PASSCODE YYYY MM DD HH mm note the SPACE between PASSCODE amp DATE and the SPACE between the DATE amp TIME Where CODE Description Example MM DD T 50 mm Current Time Minutes Example 1234 2011 02 12 18 50 A Ok will reply with a message to confirm Date and Time are set 2011 02 11 18 50 Important You should inform all message recipients that the unit is active and give them de tails of the alerts they may receive and the SIM card number that will send the messages They can then store this number against a name within their mobile home phone i e A Ok Mrs Jones See following page for list of A Ok Care Alert Messages You should also have a response plan of how you are going to respond to alerts who are authorised key holders etc 28 Silent Partner Ltd A Ok User Guide V1 1 2 9 Typical Alert Messages These can be customised using the Configuration software A Ok Care Alert Messages Alert SMS Message Mrs Jones SL6 5BB No Morning Movement Detected Please Check Mrs Jones SL6 5BB No Lunchtime Movement Detected Please Check Mrs Jones SL6 5BB No Evening Movement Detected Please Check Mrs Jones SL6 5BB Room Temperature LOW Please Check Mrs Jones SL6 5BB Room Temperature HIGH Please Check Mrs Jones SL6 5BB A Ok Main Power Cut Alert Please Check Mrs Jones SL6 5BB A Ok Battery
35. required Alarm system A Ok successfully started MD V6 01 05 Clock is 14 38 31 1 2011 Initial start up message sent on power up or when power is restored after the internal battery has discharged Mrs Jones SL6 5BB A Ok Status message sent at set time to No action required Active Movement OK Door1 confirm system is active and time date OK Door2 OK Temp OK Power are correct Also sent by request using OK Signal OK Clock is 19 13 XXXX INFO command 26 1 2011 Mrs Jones SL6 5BB A Ok Active Movement ALARM Temp OK Power OK Signal LOW Clock is 09 11 5 2 2011 Status messages showing last activated Check all is OK ALARM 30 Silent Partner Ltd A Ok User Guide V1 1 3 0 Security Mode A Ok can be switched into security mode for times when the home is left unoccupied To enable security mode any of the message recipients can just call the A Ok s mobile number from their authorised phones i e the phones that receive the alert SMS messages A Ok will reject this call after a few rings and set the security mode ON You will receive a confirmation message as shown below Note If the mobile network s voicemail answers the call then just hang up the call as soon as you hear the voicemail message A Ok security mode Alert SMS Message Description Action Mrs Jones SL6 5BB A Ok Secu rity Mode is now active Ring to disable Security mode has been activated by No action required calling
36. rk The message format is a follows Alarm system A Ok successfully started MD V6 01 05 Clock is 14 38 31 1 2011 Dependent on the SIM card and network the time and date is automatically set within the A Ok unit Please check this is correct If the network does not set the time automatically then you will receive the following message Alarm system A Ok successfully started MD V6 01 05 Clock is NOT Set Please set You will have to set the time and date This can be done using the configuration tool see section 3 or via a Remote SMS config command shown at the end of this guide 6 Power Fail Alert Alert Message Configuration Send Alert to All ON Cascade Alerts OFF Startup Message ON na Power Fail Alert ON v 14 Silent Partner Ltd A Ok User Guide V1 1 The A Ok until has a backup battery which is recharged when the unit is connected to its power supply If the power supply is cut or has been unplugged the A Ok will send the following message to the recipients Mrs Smith SL6 1ED A Ok Main Power Cut Alert Please Check Note The A Ok unit delays sending the power fail alert until the main power has been discon nected for 5 mins This is to allow for brief power cuts or power dips When the main power is restored the A Ok will send the following message Mrs Smith SL6 1ED A Ok Main Power is restored A Ok is now active again If the main power remains disconnected for a period of time A Ok will send the
37. rmation on how to dispose of this product correctly contact the system supplier or the local authority responsible for waste disposal in your area Limited Liability e The buyer must agree that whilst the system will help with detection of falls illness tem perature issues power fail wander and burglary it does not guarantee detection Buyer should also understand that it is an aid to care and not a substitute for regular care visits e Silent Partner Ltd will not take any responsibility regarding personal or property or rev enue loss while using the system e Silent Partner Ltd liability according to local laws does not exceed value of the purchased system e Silent Partner Ltd is not affiliated with any of the cellular providers therefore not responsible for the quality of cellular service Manufacturer Warranty e The system carries a 12 month warranty by the manufacturer e Warranty period starts from the day the system has been purchased by the end user The warranty is valid only if the system has been used as intended following all guidelines listed in the manual and within specified operating conditions Receipt must be kept as a proof of purchase date e The warranty is voided if the system has been exposed to mechanical impact chemicals high humidity fluids corrosive and hazardous environment or other force majeure factors e The warranty is a return to base warranty Package Conte
38. rotection used only when A Ok Security Mode is activated Temperature Check ON ww To prevent damage to water pipes A Ok will send an alert Start Time 22 00 Night Time Disable SMS message to all message recipients that have selected EndTime log oo Frost Protection to receive SMS alerts when the room temperature is at 3degC or less 4 Door Bogus Caller Button Sensors Only for use on A Ok models with wireless peripherals Door Sensor No 1 ON v Button Alarm Delay 0 min Up to two wireless door sensors can be connected to each A Ok units Wireless door sensors must be paired to the main Alarm Text Front Door Open Alert Please Check A Ok unit as described in section 2 6 Button Text Bogus Caller Alert Please Check Ring Alert OFF v Door Sensor No 2 ON v Button A Ok can monitor local wireless sensors such as Alarm Delay 0 min door sensors and pendants Ring Alert OFF v The door sensors can be positioned up to 30 meters from the main A Ok unit and will trigger an alert message when a monitored external door is opened This is used to warn of wandering Alarm Text Rear Door Open Alert Please Check Button Text Bogus Caller Alert Please Check Silent Partner Ltd A Ok User Guide V1 1 21 Door Sensors Door Sensor No 1 ON v Button Alarm Delay 0 min Ring Al
39. uld also make a note of any changes you make remotely 1 Adding removing message recipients To add a message recipient send the following SMS message XXXX NR2 44NNNNNNNNNN where XXXX is the 4 digit passcode NR2 is the second recipient you can have up to five recipients NR1 NR2 NR3 NR4 amp NR5 44NNNNNNNNNN is the telephone number of the recipient e g To add a new message recipient into position 3 you would send the following SMS 1234 NR3 447871234567 When sent correctly A Ok will send back a confirmation message 2 Time amp Date Setting See section 2 8 3 Status All s OK message See section 2 8 4 A Ok ON OFF You can disable the A Ok completely by sending the following SMS message XXXX A Ok ON jor XXXX A Ok OFF e g 1234 A Ok OFF When sent correctly A Ok will send back a confirmation message 5 Night Movement ON OFF You can disable Night Movement alerts by sending the following SMS message A Ok will use the night movement parameters already set in the unit XXXX NIGHT ON or XXXX NIGHT OFF e g 1234 NIGHT OFF When sent correctly A Ok will send back a confirmation message 6 Remote Temperature Request You can request the current temperature from a remote A Ok unit by sending XXXX GETTEMP eg 1234 GETTEMP Silent Partner Ltd A Ok User Guide V1 1 33 34 A OK MONITOR Register and add credit to the mobile phone SIM card Open the main A Ok sensor small screw
40. upply is cut will send a SMS message alert The A Ok will also alert when power is restored Night Wandering A Ok can monitor or check on night movement During the night a carer especially a live in carer may want to be alerted if the individual being monitored gets up and potentially puts themselves and the carer at risk As such A Ok can be configured to send an alert if the movement sensor detects a person passing by the sensor during your chosen night time period All OK Status Message A regular status SMS message can be sent on a daily weekly or monthly basis to confirm the A Ok system is active and no alerts have been activated Silent Partner Ltd A Ok User Guide V1 1 7 Security Mode When not being used as a care monitor A Ok can be switched into security mode This is ideal when the home is left unoccupied for a period of time To switch the A Ok unit into security mode one of the alert message recipients just needs to call the number of the SIM card in the A Ok after a few rings A Ok will terminate the call and activate security mode If the voicemail answering service picks up the call then you should end the call manually This will be confirmed by a SMS message Calling the A Ok a second time will disable security mode and revert the A Ok back to care mode Make sure all door sensors are in the closed position before you set security mode The A Ok Plus model offers the following additional features Wandering via
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