Enterprise User Manual
Contents
1. _ 5 DATALOCKER User MANUAL DataLocker Enterprise OO 10 1 14 16 O n5 DATALOCKER Contents At a Glance Advanced Introduction 17 Special features About the Enterprise 19 Master admin password Package contents Troubleshoot Getting Started 20 Reestablish FIPS key First time setup 20 Initialize amp format your drive Main screen description Disconnecting your DL Enterprise Miscellaneous 25 Frequently asked questions 25 Contact support team Basics Deleting contents and redeploying the drive User options Self destruct mode Z 5 DATALOCKER At a Glance INTRODUCTION Congratulations on your purchase of the DataLocker Enterprise Encrypted Hard Drive This user manual is intended to help you configure your device Because we are constantly updating our products the images and text in this manual may vary slightly from the images and text displayed by your DataLocker Enterprise These changes are minor and should not affect the ease of setup adversely Updated software and documentation are freely available for download at our website Visit www datalocker com Go to support gt downloads 2 DATALOCKER SIMPLY SECURE fi Products Solutions Support Where to Buy Support Ultimate Secur Downloads Product Registration The ECAS ac lgari arigeme Submit Ticket validation for the entire deEVICE Mot JU crypto module You can be assured that your compliance requirements are2. met and your data is secure The DataLocker Enterprise has FIPS 140 2 validated AES 256 bit encryption and is one of the most simple to use devices of its kind Nevertheless we suggest that Z n5 DATALOCKER you review this guide to ensure that you become fully acquainted with the DataLocker Enterprise and all of its features To register your product please visit our website and fill out the online form under the Support tab to complete the product registration DataLocker Enterprise Physical Description 9 Buzzer 1 LCD Touch panel interface 2 USB Port Connects the DataLocker unit to the host system via a USB cable 1 LCD Teach Panel 7 HDO LED lt 6 Power LED 3 DC Input Is only used with older computers that may not have a sufficiently powered USB port 2 USG Port 3 DC IN 4 Switch 4 Power Switch Powers the DataLocker on and off 5 Buzzer Provides audio feedback while connecting to a host system and navigating the menus 6 Power LED Indicates power status 7 HDD LED Indicates hard disk access Z n5 DATALOCKER ABOUT THE ENTERPRISE The DataLocker has a minimum power requirement of 5 Volts and 500mA of current that is drawn from a USB port Older computers and external USB hubs may not provide sufficient power to operate an external hard drive If your computer cannot deliver adequate power you may be required to use the Y split USB cable The DataLocker Ent
3. a DataLocker E Mac Go to Applications under your Finder AirDrop bd Network TAN Applications a Desktop 2 Go to Utilities and then open Disk Utility J Utilities gt S Disk Utility 3 Select your unformatted DataLocker Enterprise disk 5 DATALOCKER 4 Rename your disk label Format Mac OS Extended Journaled Name 5 Press Erase 6 Your formatted Enterprise should now appear under Devices DEVICES a DELCIK C Z 5 DATALOCKER Miscellaneous FREQUENTLY ASKED QUESTIONS If you still have questions after reviewing the user guide please consult our FAQ page at the DataLocker website htto support datalocker com Contact the Support Team If you have any unresolved issues with the Enterprise give us a call or go to our website to chat with a real DataLocker representative Phone 913 310 9088 Web datalocker com If you would like to contact us outside of our business hours 8 30AM 5 30PM CST visit our support page to post your question and we will get back to you as soon as possible Support Site support datalocker com
4. change the default PLEASE password press the OK button Once you have changed CHANGE the default password this screen will no longer appear after DEFAULT PASSWORD logging in Z nS DATALOCKER Step 5 IMMEDIATELY press the SETUP key on the touch screen DATA If the SETUP key is not selected within 3 seconds the LOCKER DataLocker will automatically connect to the host computer CONNECT Step 6 Press CHANGE PASSWORD on Step 7 Press OK on the touch screen the touch screen Type 000000 and press the enter key CURRENT PASSWORD Step 8 Press the OK button on the Step 9 Press OK on the touch screen touch screen Enter a new password 6 Enter the same password you entered to 18 digits long and press the enter in the previous step to confirm the new key password Press the enter key CONF IRM PASSWORD PASSWORD Z n5 DATALOCKER Step 10 Press the touch screen 8 times Step 11 Press the back arrow key to randomly to initiate the seed key leave the setup menu and connect generation process The seed key is the DataLocker Enterprise to the host used to make each drive unique system GENERATE SEED KEY CHANGE PASSWORD CHANGE ENCRYPT KE OTHER TOUCH SCREEN RANDOMLY S TIMES Your DataLocker is now ready for use with your new password WARNING YOUR PASSWORD CANNOT BE RECOVERED OR RESET WITHOUT LOSING ALL OF THE DATA STORED ON THE DATALOCKER In Wind
5. erprise comes preformatted with Windows NFTS file system All major files systems are supported Mac Linux FAT32 If you require a different file system please consulf your operating system guide on reformatting instructions For more information on how fo initialize and format your Enterprise jump to page 20 _ n5 DATALOCKER PACKAGE CONTENTS You should find the following pieces when unboxing your new DataLocker Enterprise DataLocker Enterprise unit USB Cable Use the standard cable to connect the device to a powered USB port on the host system Y Cable Use this USB cable when a Silicone Band Optional black band single USB port does not provide used for added durability enough power a 3 DATALOCKER Z n5 DATALOCKER Getting Started FIRST TIME SETUP This section will guide you through the necessary steps to set up the Enterprise drive for the first time around It is highly recommended that you set a new administrator password using alohanumeric characters Step 1 Connect the included standard USB Cable to the DataLocker If your computer does not generate sufficient power to operate the DataLocker use the Y split USB cable plugging both the black and red prongs into the host computer Step 2 Turn the power switch to the On position Step 3 Enter the default password 000000 and press the return key Step 4 The next screen will prompt you to
6. ith caution Advanced SPECIAL FEATURES USB Malware Hack Detection WARNING FILE SYSTEM Z n5 DATALOCKER BEING The DataLocker will detect any process that attempts to alter MODIFIED the DataLocker file system or partition This includes malware CONTINUE WARNING IF THIS MENU viruses and any attempts to reformat or alter the drive DISPLAYED UNEXPECTEDLY IMMEDIATELY PRESS THE CANCEL KEY AND DISCONNECT THE CANCEL DATALOCKER FROM THE COMPUTER YOU SHOULD THEN SCAN YOUR COMPUTER FOR VIRUSES This warning is displayed during the initialization process If you are performing this operation disregard this warning Auto Secure Feature This feature will allow you to automatically secure your DataLocker after performing a lengthy disk operation large file transfer or backup operation Simply press the DISCONNECT button after starting the operation and the DataLocker will secure itself once the operation has completed A FIPS KEY ACTIVE DATA LOCKER RES 256 vZ I0E DISCONNECT E YOU MAY NOW SAFELY REMOVE OR EJECT THE DATA LOCKER TO DISCONNECT Use your operating system s Safely Remove Hardware or Eject function before you power down or detach the DataLocker from the host system This will helo prevent damage fo the disk Z 5 DATALOCKER Self Tests The DataLocker runs a series self diag
7. ive The instructions to format your drive will vary depending on your OS Windows Right click My Computer and press Manage i a jE Computer Collapse a Manage 2 Then press Disk Management 4 3 Storage Disk Management Services and Applications If your Enterprise pops up with the following warning press Continue WARNING FILE SYSTEM BEING MODIFIED CONTINUE O 5 DATALOCKER 93 Right click the unformatted disk and select New Simple Volume Disk 1 Se Basic 460 88 GB 460 88 GB New Simple Volume Online Unallocated New Spanned Volume 4 Press Next 5 Press Next 6 Pick a letter and then click Next 7 Rename the volume label and then press Next Format Partition To store data on this partition you must format it first Choose whether you want to format this volume and if so what settings you want to use C Do not format this volume Format this volume with the following settings File system NTFS m Allocation unit size Default Volume label DataLocker Perform a quick format Enable file and folder compression 8 Review and then press Finish as DATALOCKER 9 The status of your formatted disk should be Healthy Primary Partition Disk 1 T Basic Datalocker E 460 88 GB 460 87 GB NTFS Online Healthy Primary Partition 10 Your Enterprise should now appear under My Computer 4 Computer Local Disk C D
8. nostic check during start up The DataLocker will then give you a series of beeps to inform you of the problem each pattern of beeps denotes a different problem 1 If there is a problem with the hard drive itself the DataLocker will beep once every second until if is turned off 2 If there is a problem with the AES engine the DataLocker will beep twice every second until it is turned off 3 If there is a problem with the firmware the DataLocker will beep three times every second until it is turned off _ 5 DATALOCKER MASTER ADMINISTRATIVE PASSWORD DataLocker Admin Password Utility v2 0 allows you to set an administrator password to the DataLocker Enterprise models Having an administrator s password set on the device ensures access to the DataLocker drive in the event that the user forgets his her password It is highly recommended that you set an admin password to your DataLocker drives Keep this password safe and do not give out the Admin password to your users Connect the DataLocker to a MS Windows based PC and download the Enterprise Admin Password Utility from the support section Once downloaded extract all files to a new directory Run the utility within the newly created directory a DataLocker Admin Password Utility v2 0 mmj App Help z s DATALOCKER k 2 3 4 Upon opening up the program the DataLocker drive will automatically be detected Click this button at anytime t
9. o redetect the DataLocker drive If this is your first time setting up the admin password leave this box blank If you already have an admin password enter it in this box Enter the new admin password here Do NOT enter the current user password Doing so will prevent you trom logging in as an admin until you change the Current user password Confirm the new admin password here 5 Clicking this button will set the new admin password to the device Your user password will be the original password set to the device Reset your drive for the new changes to take effect Z n5 DATALOCKER Troubleshoot REESTABLISH FIPS KEY At this time the only way to reestablish your FIPS key is to send your device back to Data Locker If you are in need of this service please contact the support team For contact details go to pg 25 INITIALIZING AND FORMATTING YOUR ENTERPRISE On occasion for example after self destructing your Enterprise you will need to initialize and reformat the drive to make it usable again How fo Initialize your Drive 1 Power on your 2 Press Yes 3 Press Yes DataLocker Enterprise NEW DRIVE INITIALIZE DETECTED NEW CONFIRM pi YES YES 4 Touchscreen 8 times 5 Touchscreen 8 times GENERATE GENERATE NEW SEED KEY ENCRYPT KEY TOUCH TOUCH SCREEN SCREEN RANDOMLY RANDOMLY S TIMES S TIMES O 5 DATALOCKER 6 Enter default 000000 You will now have to format your dr
10. ows Explorer you will now see a new drive called DataLocker listed in the Hard Disk Drives section 4 Hard Disk Drives 2 Local Disk C DataLocker E I 14 3 GB free of 23 9 GB SS 465 GB free of 465 GB A new drive letter will be automatically assigned to this drive This means you are ready to begin using your new DataLocker Enterprise MAIN SCREEN DESCRIPTION O nS DATALOCKER Once the DataLocker is connected to the host system it will display an info status screen This is an explanation of the information disolayed to you on this screen FIPS KEY SELF KEY ACTIVE This denotes the source of the main AES encryption key the DataLocker Is currently using The DataLocker comes from the factory operating in FIPS KEY mode This key was generated in accordance to FIPS guidelines and inserted at the factory level f you perform the Regenerate Encryption H SELF KEY ACTIVE DATA LOCKER RES les ve IOE H FIPS KEY ACTIVE DATA LOCKER RES les v2 I0E Key function the FIPS KEY will be erased The DataLocker will Then generate a SELF KEY in its place The screen will then display the words SELF KEY ACTIVE DISCONNECT DISCONNECT No secondary Master PW set master PW While your drive is operating with a SELF KEY your data is still being encrypted with the same strength and protection as though it were operating in FIPS KEY mode The key in the encryption process is genera
11. p REDEPLOYING THE DRIVE SPECIAL NOTE Once a Master Password is set you must login using the Master Password to change the encryption key Regenerating the encryption deletes all data and user password but it does not delete the Master Password You can regenerate your AES encryption key This feature can also be used to redeploy the DataLocker to a new user Once this function is performed all the data is IRREVERSIBLY DELETED Use this feature with extreme caution Be aware that the drive will no longer be operating with a FPS validated key To reestablish a FIPS validated key go to pg 20 Step 1 Enter the default password 000000 or your user DATA defined password and press the enter key LOCKER Step 2 IMMEDIATELY press the SETUP key on the touch CONNECT screen If the SETUP key is not selected within 3 seconds the DataLocker will automaticaly connect to the host computer SETUP Step 3 Press Regenerate Encryption Step 4 Press Continue if you are 100 Key on the touch screen certain you want to delete all drive data and generate a new key DELETE ALL DRIVE DATA CHANGE PASSWORD REGENERATE ENCRYPT KE CONTINUE OTHER Step 5 Press YES to confirm that you want to continue Z n5 DATALOCKER Step 6 Press the touch screen 8 times randomly to initiate the key generation process CONFIRM TO DELETE ALL DRIVE DATA GENERATE NEW ENCRYPT KEY TOUCH SCREEN RANDOMLY 8 TIMES YES You
12. r new AES encryption key has now been generated All data previously stored on the DataLocker is no longer accessible and CANNOT be recovered Step 7 You MUST now reinitialize and reformat the DataLocker This process is different depending on your computer s operating system Please consult your operating system for instruction on reinitializing and formatting the hard drive YOU MUST NOW INITIALIZE AND REFORMAT DRIVE Z n5 DATALOCKER USER OPTIONS The DataLocker has three user options that can be disabled or enabled through the setup menu All of these features are enabled with the factory presets ENTERING THE SETUP MENU Step 1 Enter the default password 000000 or p your user defined password and press the DATA enter key pean orice Step 2 IMMEDIATELY press the SETUP key on the touch screen If the SETUP key is not CONNECT selected within 3 seconds the DataLocker will automatically connect to the host i SETUP computer Step 3 Press the OTHER key on the Step 4 On this screen you can touch screen disable or enable the KEY TONE SELF DESTRUCT and RANDOM KEY PAD mode a ON OFF ON OFF RANDOM KEY PAD ON OFF CHANGE PASSWORD REGENERATE ENCRYPT KE OTHER Z n5 DATALOCKER SETUP OPTIONS Before making any changes to your DataLocker Enterprise configuration settings please scan the descriptions for each feature e Self Des
13. ted by the Enterprise To regenerate the factory FIPS KEY please contact the support team for instructions ADMINSTRATOR MASTER PASSWORD INDICATOR If a Master or Administrator password has been set it will be indicated by the double padlock icon on the following screen AES 256 This denotes the length of the AES encryption key v2 30E This denotes the firmware version DISCONNECTING YOUR DATALOCKER ENTERPRISE Oo SELF KEY Use your operating system s Safety Remove ACTIVE Hardware or Eject function before you power down or detach the DataLocker Enterprise DATH from the host system LOCKER AES 256 v2 30E Doing this will reduce the chance for lost or corrupted data This will also helo prevent damage to the disk Z 5 DATALOCKER YOU MAY NOW SAFELY REMOVE OR EJECT THE DATA LOCKER DISCONNECT WINDOWS USERS MAC USERS 1 Right click the Safely Remove 1 Click the eject button that Hardware icon located on the corresponds with the DataLocker lower right hand corner of the Enterprise on your MAC operating Windows taskbar system 7 4 12 00 AM DEVICES Tiviz OS I J Ua La LVERTE D 2 Once the popup menu has 2 Once the drive has been ejected appeared click the correct drive from your MAC operating system to safely eject the Enterprise from press DISCONNECT on the Windows Enterprise drive Z nS DATALOCKER BASICS DELETING CONTENTS am
14. truct Mode This is a security measure that will DELETE all data stored on the DataLocker after nine unsuccessful password attempts Once initiated this function is IRREVERSIBLE The password attempt counter will reset once the correct password is successfully entered e Note to Enterprise Edition Users Once a Master Password is set you must login using the Master Password to change the encryption key e Key Tone You may choose to disable the key tones Random Keypad In order to prevent finger print reading or shoulder hacking the DataLocker has the ability to generate rotating keypads e Screen Contrast Adjust contrast of the screen O n5 DATALOCKER SELF DESTRUCT MODE The Self Destruct feature is designed to defend against brute force password hacks If you forgot your passcode The Self Destruct mode also allows you to regain access fo your device The Enterprise performs this by zeroizing all of the device s encryption keys after 9 failed login attempts WARNING HACK DETECTED ALL DATA WILL BE DELETED Your device will shut off every 3 failed login attempts A warning sign will appear on the screen after the 7 failed login attempt Once the encryption key is deleted your data cannot be recovered Powering off the unit does NOTreset the Unsuccessful password attempts counter The password attempts counter will only reset after a successful password attempt Use this feature w
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