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7275 AES-Network Management System (NMS) User Manual

1. Type of Subscriber model and revision Version Model 7450 7440 Revision 2 50 Location Location including address and longitude and Address 1 43 Main Sres Address 2 latitude City Peabody State Massachusetts Current faults if any including CID codes ZIP 01960 Country United States Most Recent Route e Longitude 70 9253839 Most Used Route Atitude Number of repeat dependent Subscribers one Event Code A Name Time Number of generated messages over last 10 days 07 00 C801 Battery 10 29 2014 9 34 07 AM Subscriber Programmed Settings pst Recent Route Hops 1 10 Day event history including CID codes Route S393 Time 10 29 2014 9 34 07 AM ost Used Route Single click detail information 1s also available for Route 9739 bb44 Last Used 10 29 2014 1 34 16 AM any specific IP Link Subscriber Detail Screen Click here to search and sort current faults 5 3 Network Health Score The Network Health Score 1s a quick indicator of network performance The score is calculated based on the number of Ack Delays IP Link and Subscriber faults as well as the number of late check in messages The Health Score range is a number from to 100 A higher score suggests a healthy network and a lower score suggests that improvements can be made to the network lt a A E S MD ent CORPORATION System IBA Dashboard Equipment Geography Notification nce Sign out Monitoring 5 IP Links and 1470 S
2. y Dern 22 v 4 v C 7050 DLR rev 1 8 19 gt C 7450 7440 284 4 V IPLink 4 IV E 7170 4 O B Routes Ea v Layer EAE Users can select Subscribers and IP Links to view on the interactive map using Google Earth Summary The value of the Utilization view for managing an ntelliNet Network is that it can identify potential network bottlenecks to enable proactive network management for optimal performance To return to the Utilization view double click on Utilization in the Google Earth Summary AES Corporation Page 31 of 41 P N 40 7275 7275 AES Network Management System NMS User Manual Rev 1 6 5 Faults View This view provides an interactive satellite map of all subscribers with a current fault condition Subscribers with a new fault will automatically appear on the map When a fault restores the Subscriber will disappear from this view To access the Faults view double click on Faults in the Google Earth Summary BEL ntelliNet Faults View User can display Subscribers with a current fault real time and click down for details to plan service Single click detailed information is available for all Subscribers in the Fault view Click on any Subscriber icon to get information on the current fault and a view of the following real time information Type of Subscriber model and revision location including address and longitude and latitude current fault CID co
3. Equipment Geography Notification Maintenance IP Links Subscribers toring 5 IP Links and 1483 Subscribers A list of IP Links along with ID Model Revision and Location can be obtained by clicking on Equipment then IP Links at the top of the Dashboard If IP Links are removed from the AES MultiNet they are automatically removed from this list and no longer monitored These views can be sorted using the filters at the top of the list and can be easily printed To access a list of all IP Links on a network Click on Equipment gt IP Links Information includes IP Link ID Model Revision and Location Filters at the top of each column permit easy search and sort of the contents of the column Click on IP Link ID to open IP Links Detail Window AES Corporation AES ie Click here to automatically sort contents of any column Equipment List IP Links Enter text here to automatically search contents of any column Page 25 of 41 P N 40 7275 7275 AES Network Management System NMS User Manual Rev 1 IP Link ID BB44 Next single click detail information is available for any specific IP Link Click on any Model 7170 IP Link ID to open the IP Link Detail window a a Location that provides Address 1 303 Highland Avenue Address 2 Version of IP Link model and revision TS P a State Massachusetts Location including address and longitude m and latitude United Latit
4. 1273 AES Network Management System NMS User Manual Rev 1 S Warranty OWNER WARRANTY AES CORPORATION LIMITED PRODUCT WARRANTY AND TECHNOLOGY LICENSE LIMITED PRODUCT WARRANTY AES Corporation AES warrants to the original purchaser that each AES Subscriber Product will be free from defects in material and workmanship for three 3 years from date of purchase and all other products purchased from AES including central station receivers and accessories will be warranted for one 1 year from the date of purchase At no cost to the original purchaser for parts or labor AES will repair or replace any AES Product or any part or parts thereof which are judged defective under the terms of this Warranty Defective AES Products must be returned to AES directly provided they are properly packed postage prepaid Or exchange may be made through any authorized direct factory representative for any AES Products that are judged defective under the terms of this Warranty Improper or incorrectly performed maintenance or repair voids this Warranty This Warranty does not cover replacement parts that are not approved by AES This Warranty does not apply to any AES Product or any part thereof that has been altered in any way to affect its stability or reliability or that has been subjected to abuse misuse negligence accident or act of God or that has had the serial number effaced or removed Certain AES Products are designed to operate and communi
5. AES MultiNet Business Unit 1s set up with a separate Operator Dashboard that provides visibility into radio signal traffic and overall operation This dashboard displays critical Business Unit information in a dynamic and intuitive format to enable a quick assessment of the network s performance and to quickly identify events that could affect network operation For example the Network Pulse dynamically tracks key performance indicators including subscriber Check ins and Ack Delays over the most recent ten day period The Network Health Score quantifies overall network operational quality on a scale between 0 100 AES Corporation Page 4 of 41 P N 40 7275 1273 AES Network Management System NMS User Manual Rev 1 Below is a list of Business Unit specific data displayed in a user friendly format on the Operator Dashboard 1 1 2 List of Subscribers needing service List of IP Links needing service Network performance charts Total received packets IP Link Load List of Top Talking Subscribers List of Top Repeater Subscribers List of Subscribers with Late Check ins List of Subscribers with Check ins more than once per 24 hrs Interactive Radio Network Visualization List of Subscribers with high number of Hops List of Subscribers sending Acknowledgement Ack Delay signals List of Subscribers sending a NetCon signal IP Link Equipment List Subscriber Equipment List Link for Google Earth for interactive visualization of net
6. Change the NMS IP settings to the preferred network settings on the same network as AES MultiNet 3 Click OK 4 Power down the NMS server by pushing and releasing the power button the NMS will power down within 10 seconds 2 3 3 Enter AES MultiNet Receiver parameters 1 Disconnect NMS sever from the initial network 1f not the same IP network as the AES MultiNet receiver 2 Move the server to the permanent rack location use the rack mount brackets included 3 Connect server to same IP network as AES MultiNet receiver Ethernet port labeled 1 4 Access the Admin Dashboard enter new NMS IP address URL and same login as before see Section 2 3 5 Click on Configuration gt MultiNet Receiver 6 Enter the AES MultiNet receiver IP Address and password 7 Click OK and NMS will restart and begin AES Corporation Open a web browser on a PC on the same network as NMS server Enter the default IP address https 192 168 1 254 in the browser URL Enter Contact information Page 8 of 41 Network Management CORPORATION System Dac aaron Password Enter admin Enter admin Contact Information Company Name Email Address Company Phone Click Configuration gt NMS Server NMS Server IP Settings Status Configuration Maintenance Business Units NMS Server MultiNet Receiver tion MultiNet Receiver emal Name Communication with MultiNet Receiver IP Address 192 168 1 210 Click Configuration
7. Netcon to open a new window with NetCon the following information relating the Subscribers on the network Description A description of the Netcon Concept NetCon is a measurement calculated by a Subscriber to determine the level of confidence that its transmissions will reach an IP Link Only Fire Subscribers report their NetCon statuses as either high or low Tips for generally improving network in messages sent to the MultiNet Receiver performance Tips List of the Subscribers that have j reported a Netcon event over past 10 When a Fire Subscriber reports low NetCon ensure that other Subscribers communicating with it are operating normally and free of faults days and quantity over that period Consider relocating the Subscriber or its antenna within the premises Click on any Subscriber ID to open 0 Subscribers are reporting NetCon events in the past 10 days Subscriber Detail screen see section 5 5 2 Analytic Tools Netcon AES Corporation Page 24 of 41 P N 40 7275 1273 AES Network Management System NMS User Manual Rev 1 5 6 Equipment List Through the Operator Dashboard users can obtain list of all Subscribers and all IP Links on the Business Unit Network The Operator can sort each equipment list extensively and further click down into each Subscriber or IP Link for important information Click on Equipment gt IP Links or Equipment gt Subscribers 5 6 1 Equipment List IP Links Dashboard
8. Network Management ORPORATION System Dashboard Equipment Geography Notification Maintenance Password Contact Monitoring 5 IP Links and 1484 Subscribers Equipment Geography Notification Maintenance Maintenance Password Business Unit IBA Old Password Password New Password 1 32 characters letters digits or any of the following 96 Password OK Cancel To change the Business Units Contact Information click on Maintenance Contact to launch the screen below To change the contact information Click on Maintenance Contact to launch the screen below Enter or change contact information AES Corporation Network Management ORPORATION System Dashboard Equipment Geography Notification Maintenance Password Contact Monitoring 5 IP Links and 1484 Subscribers Page 28 of 41 P N 40 7275 1273 AES Network Management System NMS User Manual Rev 1 6 Interactive Visualization 6 1 Overview Through the NMS Operator Dashboard a user can launch an interactive satellite map of their AES ntelliNet network that uses Google Earth M The map shows the location and status of all IP Links and Subscribers and illustrates the multiple routes for RF signals across the network from each Subscriber over past 10 days All interactive satellite maps are refreshed automatically as new data is received By clicking in any IP Link or Subscriber icon the following inform
9. Used Route Show All Routes Galle ry Show Adjacent Nodes Clear routes for this sub Clear routes for all subs v Global Awareness D More AA Routes View Users can access historical RF path information for any Subscriber Single click detailed information is available for all Subscribers in the Routes view Click on any Subscriber icon to enable interactive access to route information Use the check boxes at the bottom to generate specific route information on the map This information includes most recent route most used route all routes used and to identify adjacent nodes Below is an example of detailed information generated in Visualization to identify the adjacent nodes for a Subscriber on the network Routes View Identifying Adjacent Nodes ETIAM A ETT E me nr i MAES IntelliNet gt WC OW ABAESIAtelliNet Get Deections Mestory b P z a d 7 Pa 1 Places A A A 1D tempor Pun b wa oF BD eaor Management Setem 0045 y Cm ae Subscriber ID 6865 Click on Show Adjacent Nodes and then click Apply Settings to illustrate on map all other Subscribers with which this Subscriber has exchanged RF communication in the past 10 days Single click information is available for the RF paths illustrated on the map Click on a line representing an RF path to create a pop up box see above with the details of that particular RF Link that includes the dista
10. add a new Recipient click on Add Recipient button at top SEE NEXT PAGE AES Corporation Page 37 of 41 P N 40 7275 1273 AES Network Management System NMS User Manual Rev 1 To add a new Recipient click on Add Recipient button at top of Recipient view Input contact information including email address and mobile phone number Click OK to complete and save the Recipient information 7 3 Triggers Add Recipient First Name Last Name Last Name Y cription Description Email Address Email Address Mobile Phone 10 Digit Mobile Phone Mobile Carrier Mobile Carrier Status oK Cancel Add Recipient View To add a network events that will trigger an alert click on Notification gt Triggers to launch the Manager Triggers screen below In this screen you can also edit or delete an existing Trigger Network Management DORPORATION System Dashboard Equipment Yotification Triggers Click on Notifications gt Triggers A IP Link Interference gt 2 Network Health Score lt 70 Subscriber AC gt 2 Subscriber Battery gt 4 Subscriber Loopback gt 10 Subscriber NetCon gt 20 Notification Maintenance Add Trigger Description An IP Link Interference Fault has occurred on more than 2 units The Network Health Score has dropped below 70 A Subscriber AC Fault has occurred on more than 2 units A Subscriber Battery Fault has occurred on more than 4 uni
11. 7275 AES Network Management System NMS User Manual Rev 1 AA AE Dy S ntelliNet CORPORATION 7275 AES Network Management System NMS User Manual AES Corporation Page 1 of 41 P N 40 7275 1273 AES Network Management System NMS User Manual Rev 1 Table of Contents Eo A a A UU UU UR 4 1 1 NMS Product Des Cri ptt OM duo iS A A li ii tania choral 4 1 1 1 Multi level Intelligent Network Dashboards occccccccccococonononononononnncnnnnnnnnnnnononnnonnnnnonnnnnnnnncnnnnnnnnnnss 4 1122 Interactive Radio Network VISION 5 1 1 3 ZN OCA lios 5 2 NMS Server S DeCILICOL OBS e a Ee LR 6 1 3 NMS Software and Hardware Requirements a A A ea 6 Ze Installation andsC Oni UrattONl cod oia 7 2 1 DstallauonPrepatalfODlssecudaudco A AAA E 7 2 1 1 NN O PH iE 7 2 1 2 AES ut NetRecetVet oues ise MD du n SE MMC MUN e MN E IS ET M RUD MD PM M IUE EINEN 7 2 2 Connect and Power up NMS Server dis 7 2 3 Access the Administrator Dashboard iiio esso tese e atendido at taeda lees 8 2 3 1 Enter Contact Mormaii ersin a di iia 8 2 9 2 Conte re the NIVES Server IP SOLIS aniio ede E p puc due das tau aA Lett datu 8 233 Enter AES MultiNet Receiver parameters cccccccccccccccccessesesseseeeeeceeceeeeeeeeeeaauasaseeseeeseeeeeeeeeeeseeeeeqaas 8 2 3 4 Verify that the NMS is communicating with the AES MultiNet Receiver coccooooonocooononcnccncnnnnnnnnnnnnnos 9 3 System Operation Summary lc dd 10 d Adminstrator Dashboard IE OREA PO O t
12. Altitude Current Faults Event Code P307 00 C801 Battery 10 29 2014 9 34 07 AM Most Recent Route Hops 1 Route 9739 gt bb33 Time 10 29 2014 9 34 07 AM Most Used Route Route 9739 bb44 Last Used 10 29 2014 1 34 16 AM Subscriber Detail View Page 21 of 41 P N 40 7275 7275 AES Network Management System NMS User Manual Rev 1 5 5 3 Subscribers Top Repeaters Click here for a list of Subscribers that forward the RF packets of more than 100 other Subscribers Repeating the packets of other Subscribers is a normal function of the mesh network Excessive packet forwarding by a single Subscriber may reduce network efficiency and cause delays though it is unlikely It may be advisable to locate or install an additional IP Link near Subscribers forwarding RF packets from a high percentage of other Subscribers Click on Top Repeaters to open a new window with the following information relating the Subscribers on the network A description of the Top Repeater Concept Tips for generally improving network performance A list of the Subscribers that forward RF packets of more than 100 other Subscribers in past 10 days Filters at the top of each column permit easy search and sort of the contents of the column Click on any Subscriber ID to open Subscriber Detail Window see section 55 2 5 5 4 Subscribers Late Check Ins i i Description Click here to automatically sort Top Repeating Su
13. L for your NMS IP Address but they have different capabilities and different login credentials Below are some capabilities of the Administrator and Operator Dashboards Administrator Dashboard Monitoring and Configuration Capabilities NMS system and AES MultiNet connectivity status NMS private and public IP settings Settings for communication with AES MultiNet NMS factory reset and restart NMS software upgrade User credential configuration Operator Dashboard Monitoring Capabilities Network Health Score List Subscribers with Ack Delays Subscriber and IP Link service requirements List Subscribers with NetCon trouble Network Pulse List of IP Links and Subscribers with model IP Link load and revision numbers List Top Talker Subscribers Subscriber and IP Link addresses import for List Top Repeater Subscribers Google Earth List Late Check in Subscribers Google Earth access List Frequent Check in subscribers Set up 24 7 Notifications or network events List Subscribers with 4 or more Hops Operator password change AES Corporation Page 10 of 41 P N 40 7275 1273 AES Network Management System NMS User Manual Rev 1 4 Administrator Dashboard 4 1 Administrator Dashboard Status See Section 2 3 for instructions on accessing the Administrator Dashboard When first launched the Administrator Dashboard displays the status of the AES MultiNet receiver and the NMS server as detailed in the screen below followed by an expla
14. Subscriber icon on the map illustrates relative utilization of each Subscriber as measured by the number of repeat dependent Subscribers Roads WD eds a ee A A A Y A A a NM hp debe Ansero Mere Googie a Coo Ile Utilization View The larger the Subscriber icon indicates a higher number of repeat dependent Subscribers Single click detailed information is available for all Subscribers Click on any Subscriber icon to get a view of the following real time information Type of Subscriber model and revision location including address and longitude and latitude current faults if any including CID codes Most Recent Route Most Used Route number of repeat dependent Subscribers and number of generated messages over last 10 days Subscriber Programmed Settings and a 10 day event history including CID codes The components of the network detailed on the interactive map can be modified using the Google Earth Summary Expanding the check boxes below the Utilization view enables users to select and limit if needed the Subscribers and IP Links that are displayed based on Subscriber type and Subscriber model Utilization View Google Earth Summary w Places 4 V Temporary Places 4 J 3 Network Management System NMS 4 V S IBA Me Logo Me Legend 4 9 amp y Network Views O B Faults 4 9 Utilization Toggle twice to refresh Xy Fire 741 f ED 7050E F8 429 WED 7750F 4x4 3 7744F 1 7788 308 EJ Unknown 93
15. T OS oUm 25 5 6 1 Equipment EIStTIP LTS cani EI e t aides A Id can 25 5 6 2 Equipment List SUDSCriDEbS iussisti tad dla 26 5d Maintenance Operator Dashboard uus aod a acca cin eel cicadas cea HM DUM M I MIT bM MTM UD Ue 28 6 Interactive VISUaltzatfOTics eap odis Ae bu uad EL ise aisi cc 20 6 1 Y eT e s 20 6 2 Enter Subscriber and IP Link Addresses into NMS sssssesseeeeececceeeeeeceaaaeeeeseeeseeeceeeceeeeseseaaaaaesssnses 20 6 3 Launch T teractye Vista ZO Mccain iii 29 6 4 iia e AMM e E e e aceasta 31 6 5 AA O men arate 22 0 0 Mesh TO OOS V VIEN so a a ELM Ue taEE 33 6 7 FROULES VW RR 35 PME Lo 31 8 Le UD MET E UU 37 7 1 INOULFICaPIOTE S Sl Dia tia ci ia O edad sue et euet Maes Bateaiandes 3 7 2 ISCCIDIC HUS cadalso Le MR MM UE 37 7 3 AB EEE o E LAENE PR Po E ALA tae neu AA EAIA S EAA AE I M 9 38 7 4 A inci 39 EE 202118 0 1 ane aN retreat 41 AES Corporation Page 3 of 41 P N 40 7275 7275 AES Network Management System NMS User Manual Rev 1 1 Product Overview The AES Network Management System NMS is a complete end to end AES ntelliNet mesh radio network monitoring and management platform NMS provides a real time visual presentation of the operation and function of an AES ntelliNet network The NMS platform can also drive down overall network management costs while supporting efficient and profitable network growth as additional AES ntell
16. Topology View Google Earth Summary Y Places 4 y Network Views di Faults O EZ Utilization O EJ Routes a es Topology Toggle twice to refresh Radio Links 3232 E Fire 741 EJ Unknown 93 Burg 304 ES IPLink 4 Y gt v gt E gt M Users can select Subscribers to view by type and model The value of the Topology view is that it is a powerful tool for planning network growth detailing optimal locations for new Subscribers and the basis for planning expansion into new geographies AES Corporation Page 34 of 41 P N 40 7275 7275 AES Network Management System NMS User Manual Rev 1 6 7 Routes View This view provides an interactive satellite map that enables users to view the historical RF paths or routes between Subscribers and other Subscribers and Subscribers and IP Links over the past 10 day period It shows route information on the map that includes most recent route most used route as well as details on adjacent nodes and peers To access the Routes view double click on Routes in the Google Earth Summary file Edt Vew Jools Add Help Y Search Get Directions History Y Places 4 3 Utdamion Burg 304 Punk 4 C9 Routes 13 Toggle tm TIO Fire 41 HO Unknown 40 Burg 304 Version V CO Plink 4 ae Topology o Location Address 1 99 Lawrence Avenue Address 2 City Boston State Massachusetts Ocean n 3 Show Most Recent Route Show Most
17. ame and the initial password 1s oper Each Business Unit has its own username but the password is the same for all Business Units oper This can be changed after login Business Unit users should coordinate Operator Dashboard password management with the AES MultiNet owner Business Unit Login Screen AES ntelliNet and Business Unit Enter name of Business Unit rassw ord Password default password is oper AES Corporation Page 15 of 41 P N 40 7275 1273 AES Network Management System NMS User Manual Rev 1 5 Operator Dashboard 5 1 Overview The Operator Dashboard displays all information available from the AES MultiNet receiver for that Business Unit for the last 10 days Each Operator Dashboard provides the following important information to the operator to help manage monitor and maintain the AES ntelliNet network Operator Dashboard Monitoring Capabilities Network Health Score List Subscribers with Ack Delays Subscriber and IP Link service requirements List Subscribers with NetCon trouble Network Pulse List of IP Links and Subscribers with model IP Link load and revision numbers List Top Talker Subscribers Subscriber and IP Link addresses import for List Top Repeater Subscribers Google Earth List Late Check in Subscribers Google Earth access List Frequent Check in subscribers Set up 24 7 Notifications or network events List Subscribers with 4 or more Hops Operator pass
18. ation is accessible ID Version Settings Location Current Faults Communication Trends editable Notes and Event History By providing a comprehensive visualization of the network and its subsystems the network map helps with planning for network expansion There are four discrete views the user can access for interactive visualization of their network The four network views are Utilization Routes Faults and Topology Sections 6 4 through 6 7 explain each of the four network views In order to view the visualization feature of NMS Google Earth https www google com earth must be installed on the PC you plan to use 6 2 Enter Subscriber and IP Link Addresses into NMS In order to view the Visualization feature of the NMS on Google Earth you have to first load the addresses of the Subscribers and IP Links To import the street addresses go to Geography then Import You can download a template which can be used to import all the addresses After the addresses are imported the NMS server will resolve to latitude and longitude and display progress 6 3 Launch Interactive Visualization To launch the Visualization function click on Geography gt Google Earth to view the screen below J AES NMS x M BA e Cok beps 70 88 196 185 ESAE Network Management CORPORATION System jeograr Click on the Google Earth icon to download the klm file with the Business Unit map information The Business Unit klm file will download an ico
19. ber Click on and Subscriber ID to open the Subscriber Detail Window that provides AES Corporation Type of Subscriber model and revision Location including address and longitude and latitude Current faults 1f any including CID codes Most Recent Route Most Used Route Number of repeat dependent Subscribers Number of generated messages over last 10 days Subscriber Programmed Settings 10 Day searchable and sortable event history including CID codes Subscriber ID 9739 Version Model Revision Location Address 1 Address 2 City State ZIP Country Latitude Longitude Altitude Current Faults Event Code P307 00 C801 Battery Most Recent Route Hops Route Time Most Used Route Route Last Used 7450 7440 2 50 43 Main Street Peabody Massachusetts 01960 United States 42 524565 70 9253839 10 29 2014 9 34 07 AM 1 9739 gt bb33 10 29 2014 9 34 07 AM 9739 gt bb44 10 29 2014 1 34 16 AM Subscriber Detail View Page 27 of 41 P N 40 7275 1273 AES Network Management System NMS User Manual Rev 1 5 7 Maintenance Operator Dashboard Through the Maintenance dropdown on the Operator Dashboard users can easily change the Business Unit password and contact information To change the Password click on Maintenance gt Password to launch the screen below First enter the current password and then the new password twice Click OK to save the new password
20. bscribers It is normal for some Subscribers to repeat RF packets originating from other S contents of any column packet repetition by a single Subscriber may reduce network efficiency and cau Tips Install an IP Link near any Subscriber repeating packets for many dependent Subscribers Consider changing the antenna height or replacing with a higher or lower gain antenna Repeaters servicing greatest numbers of repeat dependent Subscribers in last 10 days Subscriber ID Repeat dependent Subscribers Top Repeating Subscribers Enter text here to automatically search contents of any column Click here for list of Subscribers from which the AES MultiNet Receiver has not received a Check in message at the expected time This could indicate a service requirements for this Subscriber or may be explained by some environmental factor such as the weather In order to come off this list the Subscriber must transmit 3 Check ins on schedule Click on Late Check ins to open a new window with the following information relating the Subscribers on the network A description of the Late Check in Concept Tips for generally improving network performance A list of the Subscribers that currently are late to check in length of time each 1s late and last time each checked in Filters at the top of each column permit easy search and sort of the contents of the column Click on any Subscriber ID to open Subscriber Detail Window
21. capacity of AES Subscribers supported by NMS software Compare the Subscriber count to Subscriber limit to determine if a license update is needed Use the Request New License section to initiate the process to update Upon completion of the transaction you will have a new license key which is entered into the Activate New License section to automatically update the license and capacity of Subscribers supported by NMS The License section 1s not affected by a system restart as Netwo Click Maintenance License VAS Maintenance License Displays current License Current License Request New License Request a new license here Activate new license with license key from AES here Activate New License License Section AES Corporation Page 14 of 41 P N 40 7275 7275 AES Network Management System NMS User Manual Rev 1 4 4 Operator Operations If you are the AES MultiNet owner and have access to the Administrator Dashboard you can access the Operator Dashboard for any Business Unit by clicking on Business Units then click on any Business Unit listed This will launch the Operator Dashboard for that Business Unit in a separate tab The Administrator Dashboard remains open The Administrator can open multiple Business Unit Operator Dashboards If you are a Business Unit Owner you can access your Operator Dashboard by signing in at your NMS IP Address URL to launch the login screen below The username will be the AES MultiNet Business Unit n
22. cate with other specified AES Products and certain other specified products systems or networks authorized or approved by AES as identified in the applicable AES Product instructions This Warranty does not apply to any AES Product that is used with any unauthorized or unapproved products systems or networks or that has been installed applied or used in any manner other than in strict accordance with AES instructions AES makes no warranty express or implied other than what is expressly stated in this Warranty f the law of your state provides that an implied warranty of merchantability or an implied warranty of fitness for particular purpose or any other implied warranty applies to AES then any such implied warranty is limited to the duration of this Warranty AES cannot be aware of and is not responsible for the differing values of any property to be protected by its alarm reporting systems This Warranty does not cover and AES shall not be liable for any defect incidental or consequential loss or damage arising out of the failure of any AES Product to operate some states do not allow the exclusion or limitation of the durations of implied warranties or the limitation on incidental or consequential damages so the above limitations or exclusions may not apply to you This Warranty gives you specific legal rights and you may also have other rights that vary from state to state TECHNOLOGY LICENSE Certain AES Products include softwar
23. column Tips Ensure that the Subscriber is installed properly Ensure that the Subscriber is free of faults Ensure that the Alarm Panel connected to the Subscriber is configured and connected properly Ensure that the Alarm Panel connected to the Subscriber is free of faults Ensure that all zone power and communication wires are secured properly 785 Subscribers have generated events other than Check ins in the last 10 days Subscriber ID Events Most used Event Code Most used Event Total 6998 E140 00 C004 2020 E140 00 C012 1536 E140 00 C003 Enter text here to automatically search contents of any column 242 E370 00 C002 Top Talkers Subscribers Subscriber ID 9739 Version Single click detail information is available for any Model 7450 7440 specific Subscriber Click on and Subscriber ID to Revision 2 50 Location open the Subscriber Detail Window that provides Address 1 43 Main Street Type of Subscriber model and revision Location including address and longitude latitude Current faults if any including CID codes Most Recent Route Most Used Route Number of repeat dependent Subscribers Number of generated messages over last 10 days Subscriber Programmed Settings 10 day event history including CID codes AES Corporation Address 2 City Peabody d State Massachusetts an ZIP 01960 Country United States Latitude 42 524565 Longitude 70 9253839
24. des Most Recent Route Most Used Route number of repeat dependent Subscribers and number of generated messages over last 10 days Subscriber Program Settings and a 10 Day event history including CID codes The Subscribers with a fault that are detailed on the interactive map can be modified using the Google Earth Summary Expanding the check boxes below the Faults view enables users to select and limit if needed the Subscribers with a fault that are displayed based on Subscriber type Subscriber model or by event code For example the illustration below details Subscribers with a fault sorted by event code see the Google Earth Summary check boxes Google Earth Summary Current Faults 233 of as 6 zZ 5 ES y 806B P Ei eS egzis ey Event a Code Name gt For Faults view check here Control display by event code cw Check here Most Used Route Click on any Subscriber for Subscriber Detail View O Z BE osos Repeal dependent Subscribers 4 Users can select Subscribers to view by type and model or event code The value of the Faults view is that it can simplify planning for routine service of Subscribers so that it can be scheduled cost effectively within normal workflows AES Corporation Page 32 of 41 P N 40 7275 7275 AES Network Management System NMS User Manual Rev 1 6 6 Mesh Topology View This view provides an interactive satellite map of all Subscribers and illustrates
25. e protocols and other proprietary and confidential technology and trade secrets of AES which are incorporated in or provided with AES Products solely for use in conjunction with and in order to operate AES Products Licensed Technology AES grants the original purchaser a non exclusive license to use such Licensed Technology solely in connection with the use and operation of AES Products and for no other purpose or use whatsoever No title or ownership in or to any such Licensed Technology is conveyed by the sale or delivery of any AES Products all such rights are retained by AES AES SERVICE PROCEDURE Contact AES by phone 978 535 7310 fax 978 535 7313 or email Julie Hickey at jhickey aes intellinet com to receive a Return Material Authorization RMA number Please have the AES part number and serial number ready Repack equipment in original or equivalent packaging Inside the box include contact name telephone number address and a brief description of the reason for return Ship items freight prepaid to Repair Services RMA AES Corporation 285 Newbury Street Peabody MA 01960 USA Contact AES for Return Material Authorization number November 2014 AES Corporation Page 41 of 41 P N 40 7275
26. e following information will be required for setting up the NMS Server with your preferred settings 1 Private IP address Subnet Mask Default Gateway DNS Server 1 DNS Server 2 optional Public IP address optional a TCP port 1194 1195 for AES VPN A do 2 1 2 AES MultiNet Receiver Only one AES MultiNet Receiver can be monitored at a time so identify which AES MultiNet usually the Primary AES MultiNet is to be monitored by the NMS and collect the information below 1 AES MultiNet IP address 2 AES MultiNet password 2 2 Connect and Power up NMS Server 1 Connect the power cord to NMS and plug into an outlet NMS server will power up right away 2 Connect NMS Server Ethernet port labeled 1 to an IP network or PC where it can be reached with the factory IP address 192 168 1 254 from a PC for configuration purposes AES Corporation Page 7 of 41 P N 40 7275 7275 AES Network Management System NMS User Manual Rev 1 2 3 Access the Administrator Dashboard This will open the Administrator login screen oS Login as Administrator Enter admin in Business Unit field and use the password admin note the password can be changed later 2 3 1 Enter Contact Information 1 Click on Maintenance 2 Then Contact 3 Enter contact information 4 Click Save 2 3 2 Configure the NMS Server IP settings 1 In the Administrator Dashboard click on Configuration gt NMS Server to change the NMS IP settings 2
27. e hops to reach an IP Link in either the most recent transmission and or the most used route to an IP Link over the past 10 day period It may be advisable to locate or install an additional IP Link near Subscribers on the list with 4 or more Hops Click on Hops to open a new window with the following information relating the Subscribers on the eum Click here to automatically sort contents of any column networ k When a Subscriber transmit IP Link is within direct reach the Subscriber sends the pact to the IP Link otherwise it sends the packet to another Subscriber along a route leading to the IP Link A description of the Hops Concept Each step in the route from Subscriber to IP Link is called a Hop AXnetwork conditions evolve the route and consequently the number of Hops from a given Subscriber to an IRLink can change Tips for generally improving network performance on List of the Subscribers that are located 4 or more Hops from an IP Link number of Hops in most recent route and number of Hops in most 51 Subscribers are located 4 or more Hops from an IP Link used route over past 10 days SubscriberID Hops Most Recent Route Hops Most Used Route v Consider installing additional IP Links near Subscribers with high Hops counts Filters at the top of each column permit easy search and sort of the contents of the column Click on any Subscriber ID to open Subscriber Detail screen see Secti
28. ed to a fault the fault will flash red white for 10 seconds then remain red 5 2 3 View Fault List Fault Detail Windows Each fault is described by name and in parentheses next to the name is the number of IP Links or Subscribers on the network experiencing that fault To view a list of IP Link or Subscribers with the fault click on the red button for that fault to open a Fault Detail Window An example is below a list of Subscribers with a low battery fault condition To access Fault Detail Window Click on a fault This AA is an example of Subscriber Battery Fault Detail Window on right ERE Sc bate w Click here to automatically sort The IP Link and Subscriber fault detail windows a cere privide the following Name of the fault and Event code A description of the fault and what causes it Tips for resolving this fault Total number of IP Links or Subscribers experiencing this fault Sortable list of IP Links or Subscribers experiencing this fault and the time stamp Fault Detail Window Enter text here to automatically search any column AES Corporation Page 17 of 41 P N 40 7275 Filters at the top of each column permit easy search and sort of the contents of the column 7275 AES Network Management System NMS User Manual Rev 1 Next single click detail information is available for Subscriber ID 9739 any specific Subscriber Click on and Subscriber ID to open the Subscriber Detail Window that provides
29. ement CORPORATION System Dashboard Equipment Geography Notification Maintenance Recipients Triggers Monitoring 2 IP Links and 16 Subscribers Associations Set up Notifications In order to set up and manage the Notification function click on Notification and then on each of the following sections e Recipients To identify personnel that receive one or more alerts e Triggers To define network events from which to generate alerts e Associations To map personnel or recipients to trigger events 7 2 Recipients To add personnel to the alert list or to edit information about an existing Recipients change the status of a Recipient or delete a Recipient click on Notification Recipients to launch the screen below Network gt Management CORPORATION System Click on fion Recipients Notifications Recipients ERI A ecipien First Name Last Name Description Email Address Mobile Phone Mobile Carrier S Matis S George Jones Manager GJones company com 1234567891 T Mobile Enabled Martha Smith Manager msmith company com 1123456789 AT amp T Enabled Recipient View To edit an existing Recipient click on the pencil icon to bring up the Edit Recipient screen In this screen you can also change the status of a Recipient from Enabled to Disabled SEE NEXT PAGE To delete a Recipient click on the X icon to the far right You will be asked to CONFIRM that you want to delete the Recipient To
30. ench et Se ne Wi cent ac il el Ai ah cena wa enh oe a clean 11 4 1 Administator Das AS A lacteos 11 425 ANMS Server Conta ura ON nidad bd 12 4 2 1 AES MultiNet Receiver CONSI di 12 4 2 2 Perma Name COn UE 816 a Meee eeuenenes bomee a ep co ida EA ODER nemrecrt nranr ent Eantane tree 12 4 3 SV SECM VIACOM AC Cacao ase trical a oo eea tiers 13 4 3 1 PASS WOLI iii 13 4 3 2 ode EES CC It MN T 14 4 3 3 Beas II ETE 14 4 4 OPEr tOr Operi ONS ese ser ae sca ate ease maida deo Ina cedit Nds OO e 15 Operator Dad tra idad doin 16 5 1 A 16 3 2 EP Tink and Subscriber Status INIODTIOPBLTDP acis etes an 17 5 2 1 PP Tein Status Monitorni esee dica 17 LA Sabseri ber Status TIVIODIEOT IIO ete e ee Dada E e ae 17 5 2 3 View Fault List Fault Detail WIndOWS smeoirn ie a a E Qupd e KIM S Rus e tb esed 17 5 3 Network Health COLS notes dtu dunes e E D tue peu cupa 18 A RO 19 5 5 Network Analyysit OCIS cass cacao eee eu bei etude sbdia en edo coU LI i Iubet md M o Le Ic Mob atu rta ELM I o De 19 20 PPE SOA s uic A NA 20 2 922 Subscribers Eoo Talker cer 21 5 5 3 Subscribers 110p RE PENES nari a E a N A 22 5 5 4 Subscribers Late C Dec K Ins dio m A Ad isa 22 5 5 5 Subscribers Prequent Check ui da A weite tu E EE ERN 23 5 5 6 A E 23 AES Corporation Page 2 of 41 P N 40 7275 1273 AES Network Management System NMS User Manual Rev 1 309 7 Mes ACK BI e HOP 24 5 5 8 Me hEN COT en ds LL 24 SOMME SC Denier S CUN
31. gt MultiNet Receiver AES MultiNet Receiver Parameters P N 40 7275 1273 AES Network Management System NMS User Manual Rev 1 2 3 4 Verify that the NMS is communicating with the AES MultiNet receiver 1 After the NMS server restarts access the Administrator Dashboard by entering the new IP address https new NMS IP address 2 Within a few minutes verify that you see the number of Business Units monitored at the top of the Status screen The number might change as information is retrieved from the AES MultiNet This could take between 15 minutes and a few hours depending upon the size of the database Please note AES MultiNet operation is never affected in any way by the operation of NMS lt AES ste System Administrator Dashboard Status screen Verify number of Business Units monitored Conclusion The AES Network Management System 1s now ready for operation The next sections provide additional information and operational instructions AES Corporation Page 9 of 41 P N 40 7275 1273 AES Network Management System NMS User Manual Rev 1 3 System Operation Summary NMS features multi level browser based dashboard architecture for system configuration management and operation The Administrator Dashboard is designed for the AES MultiNet receiver owner The Operator Dashboard is designed for each Business Unit one User per Business Unit The Administrator and the Operator Dashboards can both be accessed at the UR
32. iNet subscribers are deployed NMS monitors all network subsystems which includes AES MultiNet receivers IP Links Burglary and Fire Subscribers and delivers real time notifications of system events IP Network P ra E ka N N y f A N Clent PC NOTE Closely follow the entire contents of this User Manual as it contains information that is essential to successfully completing the proper installation of the 7275 AES Network Management System NMS 1 1 NMS Product Description This release of NMS offers the following features e Multi level Intelligent Network Dashboards e Radio Network Interactive Visualization of each Business Unit e 24 7 Notifications via email or SMS of network events to key personnel 1 1 1 Multi level Intelligent Network Dashboards NMS features multi level browser based dashboard architecture for system configuration maintenance and operation The Administrator Dashboard is designed for the AES MultiNet owner and provides real time status of AES MultiNet connectivity and the NMS server once the system is set up and operating Through the Administrator Dashboard the AES MultiNet owner sets up and supports e Configuration of AES MultiNet receiver parameters e Configuration of NMS server parameters e Edit User credentials for access to the Operator Dashboards one for each Business Unit e Remote software upgrade of NMS server e Reset to factory defaults for NMS server e Overall appliance Status Each
33. l events MU NA VA Self test failure hod d a dads General alarm B Fire trouble T NY Network Pulse Detail View 5 5 Network Analysis Tools Under the Network Pulse are a set of Network Analysis tools for 3 critical network subsystem categories IP Links Subscribers Mesh Clicking down on each link opens another window which provides analytical information related to network performance Note that these windows update automatically IP Links Subscribers Top Repeaters Rad Ack Delays wi Late Check ins ae NetCon vd Frequent Check ins AES IntelliNet Network Analysis Tools AES Corporation Page 19 of 41 P N 40 7275 7275 AES Network Management System NMS User Manual Rev 1 5 5 1 IP Links Load Click down here to see a 10 Day history of total signals and relative distribution across IP Links on the network An example of the IP Link Load is illustrated below Ideally all IP Links in the network should handle roughly equal volumes of RF traffic This generalization does not apply when the antennas of two IP Links are deliberately placed within RF range of each other such as at a Central Monitoring Station See the Tips section describing how to increase RF traffic handled by an under utilized IP Link Click on Load to open new window with the following information relating to the IP Links on the network A description of IP Links load concept A number of tips are offered to generally improve network perfor
34. lick SWAES Es Configuration MultiNet Receiver q Then enter AES MultiNet 1P address and password Then click OK 4 2 2 External Name Configuration The view below will be displayed after clicking on Configuration then selecting External Name This allows you to change NMS public IP settings for communication from outside the LAN Click SVAES ron Configuration gt External Name nto Then enter a public IP address or host name and port number if needed for access from outside the LAN Then click OK AES Corporation Page 12 of 41 P N 40 7275 1273 AES Network Management System NMS User Manual Rev 1 4 3 System Maintenance The view below will be displayed after clicking on Maintenance then selecting System This allows you to do the following 1 Restart the NMS server When you click on Restart the NMS system will restart If the NMS server is restarted contact information license information and NMS server IP settings will not be affected 2 Upgrade NMS software using an upgrade package or URL The new upgrade package and passphrase will be provided by AES Upgrading the NMS software will cause a restart to the NMS appliance 3 Reset NMS to Factory Default State This action will reset the system to original status All passwords will be reset to default sand all Business Unit data will be lost The NMS IP address will not be lost The NMS IP address is the only setting that is saved if NMS is reset to default sta
35. mance A list of the IP Links is presented at the bottom Additional analytical details including number of packets received by each IP Link and the distribution of packets among all of the IP Links on the network Filters at the top of each column permit easy search and sort of the contents of the column Next single click detail information is available for any specific IP Link Click on any IP Link ID to open the IP Link Detail Window that provides Version of IP Link model and revision Location including address and longitude and latitude Current faults if any including CID codes Number of repeat dependent Subscribers Number of generated messages over last 10 days A section for Notes 10 day event history a IP Link Load Description Click here to automatically sort Ideally all IP Links in the network should does not apply when the antennas of two contents of any column example at a Central Monitoring Station under utilized IP Link Enter text here to automatically search contents of any column Move the IP Link antenna to a higher position IP Link inbound packt distribution over the period 10d 00 00 00 IP Link ID Packets w Distribution BB44 BB33 BB66 BB88 BB99 IP Link Load IP Link ID BB44 Model 7170 Revision S1 6 23X Location Address 1 303 Highland Avenue Address 2 City Salem State Massachusetts ZIP 01970 Country United States Latitude 42 501296 L
36. n to the bottom left of the screen Next click on he Business Unit klm file As Google Earth begins to launch you will be asked to enter a User Name and password The user name is the name of the Business Unit and the password is the same used for the Operator Dashboard password for that Business Unit Next enter user name and password and click Sign In AES Corporation Page 29 of 41 P N 40 7275 7275 AES Network Management System NMS User Manual Rev 1 y Search Search Get Directions History v Places s MS My Places Tin NGS Sightseeing Tour ba d E l eee aj j Enter the name of the Business Unit as the MS Temporary Places A vig Network Management i User Name and o ut gt 3 y 1 E a User Name v Layers Earth Gallery x ip s Password ES Primary Database i Y s an 4 V Borders and Labels 3 Y i lick Si n In 1 Bl Places AP ERN g bl El Photos LIE Roads gt m GY 3D Buildings gt lil Ocean E re Weather I Gallery Data SIO NOAA U S Navy NGA GEBCO all Global Awareness s TAIE Para i C M Te di e ot m mage x gle eart E More g 2 OL SIC eart Tour Guide 73 11 50 66 N 141 16 48 02 W eye alt 6834 47 mi O After clicking on Sign In the Business Unit data base will load which could take a few minutes Cle cca RR aS Temporary Places gl Network Management System NMS zd aS Network Management System NMS 4 S wa Vl Logo Ae Legend o
37. nation of each of the sections on the status screen Click on Status to return to the Status screen LEF AES e ystem Administrator Dashboard Status Screen Overview of Status Screen Database Reorganization Indicates proper optimization of databases and gathering of data from the AES MultiNet receiver and reorganizing in NMS Dashboard Indicates that Dashboard calculations and preparation of data for presentation on the Dashboards are operating properly Address file Import Indicates status of importing addresses from a csv file in to the NMS Geocoding Indicates status of geocoding when finding GPS coordinates for the provided addresses Notification Indicates status of Notification function NMS monitoring for trigger conditions configured by users VPN VPN for remote support from AES Tech Support team AES Corporation Page 11 of 41 P N 40 7275 7275 AES Network Management System NMS User Manual Rev 1 4 2 NMS Server Configuration The view below will be displayed after clicking on Configuration then selecting NMS Server This allows you to enter and change NMS private IP setting AES nin Click Configuration gt NMS Server Then enter NMS server IP settings Then click OK Configure NMS Server Screen 4 2 1 AES MultiNet Receiver Configuration The view below will be displayed after clicking on Configuration then selecting MultiNet Receiver This allows you to change AES MultiNet Receiver settings C
38. nce of the link and ID of the beginning and end nodes AES Corporation Page 35 of 41 P N 40 7275 1273 AES Network Management System NMS User Manual Rev 1 The components of the network detailed on the interactive map can be modified using the Google Earth Summary Expanding the check boxes below the Routes view enables users to select and limit 1f needed the Subscribers that are displayed based on Subscriber type and Subscriber model Routes View Google Earth Summary W Places ES Legend 4 9 SJ Network Views gt BJ Faults O EJ Utilization 4 9 SI Routes ir Toggle twice to refresh E Fire 741 EJ Unknown 93 E Burg 304 E IPLink 4 gt Om Topology Qa Ed E Users can select Subscribers to view on the interactive map by type and model AES Corporation Page 36 of 41 P N 40 7275 7275 AES Network Management System NMS User Manual Rev 1 7 Notification 7 1 Notification Set up The Notification function enables users to monitor their AES ntelliNet network from anyplace at any time Through the Operator Dashboard users can configure automatic alerts based on a change to the Network Health Score or a fault with any Subscriber or IP Links Separate drop down menus enable the user to easily create the list of personnel to be notified by both SMS and email define the fault criteria to be reported and create associations between the alert triggers and personnel to optimize response Network Manag
39. o e 4 O 3 Network Views 9 C2 Uttizston gt 2 EJ Faults Utilization TAL f a gt EJ Routes fis IAN Jj B Topology 4 Woo Primary Database ae E RODE Et Weather Google earth On the left of the screen will be the NMS Google Earth Summary as detailed above At the top of the Summary under AES Network Management System is the name of the Business Unit in this example the Business Unit name is IBA Below the Business Unit name are check boxes that control whether the Legend and the AES IntelliNet logo are visible on screen Note in the Legend that the AES Fire Subscribers are red Burglary Subscribers are blue and unknown Subscribers are white Next in the Google Earth Summary are the four Network views which present the interactive maps of the AES IntelliNet network from four different perspectives The four network views are Utilization Routes Faults and Topology Sections 6 4 through 6 7 explain each of the Four Network Views Next double click on the Utilization view to populate the map with the Subscribers and IP Links from this Business Unit network The program will zoom into the network geography AES Corporation Page 30 of 41 P N 40 7275 7275 AES Network Management System NMS User Manual Rev 1 6 4 Utilization View This view provides an interactive satellite map that highlights the most often used Subscribers for signal delivery across the network to IP Links The graphical size of the
40. on 5 5 2 Enter text here to automatically search contents of any column Analytic Tools Hops AES Corporation Page 23 of 41 P N 40 7275 7275 AES Network Management System NMS User Manual Rev 1 5 5 7 Mesh Ack Delays Click here for a list of all Subscribers that have transmitted an Ack Delay in the past 10 days as well as the quantity of Ack Delays over that period When any Subscriber transmits an RF packet the Subscriber recipient of the packet returns a message to the sender acknowledging receipt of the packet An Ack Delay is triggered if a Subscriber does not receive an acknowledgement message of a transmitted signal within the configured Communication Timeout Delay period Ack Delays could indicate a service requirements for a Subscriber or may be explainined by some environmental factor such as the weather It may be advisable to locate or install additional IP Links near Subscribers that remain on the list for extended periods m Acknowledgement Delays Click on Ack delays to open a new window with lt a g y r A _ the following information relating the Subscribers P on the network Description B A descr iption of the Ack delay Concept Normally after a Subscriber transmits an RF packet the recipient of the packet returns a message to the sender acknowledging receipt of the E packet If the issuing Subscriber does not receive the acknowledgement message within the configured Communication Timeout Delay period Tip
41. on the map the RF paths between each Subscriber and the IP Links In additional to detailed Subscriber information user can click on any path and obtain RF Link data including the beginning and end nodes and the distance between the nodes idit yew Jools Add Help Search Get Directions History Get Directions History v Places IO Fire 141 I Unknown o Burg 304 Plink 4 Y amp Topology 6 Toggle twi Burg 904 C2 IPLink 4 4 amp Topology i Toggle twice to refresh MIG Radio Links 3233 1110 Sub Sub 2119 Yen Location 7 v 4 au AA 306 Savin Hill Avenue VO Unknown 93 ZO Burg 904 LO IPLink 4 Boston VC Radio Un YD Fire 741 VICO Unknown y o Burg 04 YE Pink ate Massachusetts 02125 E Borders and Labels Country Unted States Places Photos EE Roads Longitude 71047759 WC 0 Buddngs BO ocean Weather op Current Faults wv Global Awareness o More Tour Guide NEL N 25 n Tour Gusde Latitude 42 3123597 WC 3 Buildings WM Ocen Altitude n Weather Gallery L Global Awareness More Topology View User can display RF paths between Subscribers and IP Links Single click detailed information is available for all Subscribers in the Topology view Click on any Subscriber icon to get a view of the following real time information Type of Subscriber model and revision location including address and longitude and lati
42. ongitude 70 923871 Altitude Current Faults none 10 Day Totals Repeat dependent Subscribers 1391 Generated Messages 0 10 Day Event History none IP Link Detail View AES Corporation Page 20 of 41 P N 40 7275 7275 AES Network Management System NMS User Manual Rev 1 5 5 2 Subscribers Top Talkers Click down here for a list of all Subscribers that have sent any signal other than Check in during last 10 days For each of these Subscribers this list also includes total signals transmitted the events most sent and the number of times this event was sent Click on Top Talkers to open a new window with the following information relating the Subscribers on the network A description of the Top Talker Concept Tips for generally improving network performance A list of the Subscribers that generated the largest amounts of events in the last 10 days The total number of events generated by each of these Subscribers The most used Event Code and the most used Event Code occurrence total Filters at the top of each column permit easy search and sort of the contents of the column Click on any Subscriber ID to open Subscriber Detail Window Top Talking Subscribers Description Click here to automatically sort Ideally all Subscribers in the network should generate roughly equal numbers consuming air time The Tips below describe how to reduce excess activity o contents of any
43. period The recommended number of Check ins per 24 hours is one This meets the requirements of UL 864 for Commercial Fire and is appropriate for virtually all applications A higher number of Check ins per 24 hour period can unneccessarily increase RF traffic on network Click on Frequent Check ins to open a new window with the following information relating ha la Frequent Subscriber Check ins the Subscribers on the network Click here to automatically sort Description E contents of any column A description of the Frequent Check in Each Subscriber normally transmits Check the Subscriber Check in interval to 23 45 A shorter time interval increases RF Naffic in the network Concept Tips for generally improving network Tis p er for mance Ensure that there are no Subscribers with mis configured Check in intervals List of the Subscribers that currently are transmitting frequent check ins and the 18 Subscribers are transmitting frequent check ins number of check ins per 24 hour period Subscriber ID 24Hour Total AES recommends 1 check in per 24 hour period Filters at the top of each column permit easy search and sort of the contents of the column 0925 Click on any Subscriber ID to open Subscriber 0945 Detail Window see section 5 5 2 6412 Frequent Check ins Enter text here to automatically search contents of any column 5 5 6 Mesh Hops Click here for a list of Subscribers with 4 or mor
44. ppliance also includes 2x GbE Ethernet 2x SATA 3 Gb s 1x mSATA option DDR3 So DIMM up to 4GB system memory 240GB of Solid State Storage Server Appliance Software Specifications Dashboard Visualization and Notification applications are implemented over an industry standard Linux environment 1 3 NMS Software and Hardware Requirements e Client PC for accessing NMS Administrator Dashboard and Google Earth o Google Earth application o Internet access for Google Earth during operation o Network Access for NMS Dashboard o Internet Browser such as Internet Explorer 10 or newer Firefox Chrome etc e NMS Server Included with NMS e NMS Server Ethernet cable Included with NMS e NMS Server AC power cord Included with NMS e Uninterrupted Power Supply e AES MultiNet must have Version 467 or later installed When connected to a MN 467 NetCon faults will not be shown AES Corporation Page 6 of 41 P N 40 7275 1273 AES Network Management System NMS User Manual Rev 1 2 Installation and Configuration 2 1 Installation Preparation It is recommended to collect all configuration information prior to starting installation to reduce installation time 2 1 1 NMS Server Take a note of the NMS factory default addresses as they will be needed when connecting with the NMS Server for the first time 1 Default IP 192 168 1 254 Default NM 255 255 255 0 Default GW 192 168 1 1 Default DNS1 8 8 8 8 Default DNS2 blank of m d Th
45. ria above then click OK to complete and save the Trigger 7 4 Associations To map Recipients to Triggers click on Notification gt Associations to launch the screen s below In these screens you can view list of recipients and associated Triggers or a list of Triggers and associated Recipients depending which view by box is checked at the top of the screen lt ES AES 5 o Click on Notification gt conponanion System Associations IBA Dashboard Equipment Geography Notification Maintenance Notification Associations Sorted by Recipients and lade Recipient O Trigger associated Triggers First Name A Last Name Description Associations George Jones Manager Network Health Score lt 70 Martha Smith Manager Subscriber Battery To add or edit an association Click on the pencil icon lt ES AES Moe CORPORATION System BA Dashboard Equipment Geography Notification Maintenance Sorted by Triggers and adii associated Recipients a oe View by Recipid Trigger Name A Description IP Link Interference gt 2 An IP Link Interference Fault has occurred on more than 2 units Network Health Score 70 mo za ore has dropped below 70 To add or edit an association D Subscriber AC gt 2 A Subscriber AC Fault has occurred on more than 2 units Click on the pencil icon Subscriber Battery 4 A Subscriber Battery Fault has occurred on more than 4 units Subscriber Loopback gt 10 A Subsc
46. riber Loopback Fault has occurred on more than 10 units AES Corporation Page 39 of 41 gt Associations none George Jones Martha Smith Martha Smith none P N 40 7275 7275 AES Network Management System NMS User Manual Rev 1 To set a new Association or edit an existing Association click on the pencil icon on the right of the grid See screens below Use arrows as needed to manage Associations and click on OK to save Set a new or Set Trigger Associations Set Recipient Associations edit an Trigger Recipient Name Network Health Score lt 70 First Name George CX1 sting Description The Network Health Score has dropped below 70 Las Name Jones AS S OCI ation Recipients Description Manager Triggers Not Associated Associated Martha Smith George Jones Not Associated Associated IP Link Interference gt 2 Network Health Score lt 70 Subscriber AC gt 2 Subscriber Battery gt 4 Subscriber Loopback gt 10 Use arrows to Subscriber Nation aa adjust Associations Click OK NOTE If a notification has been already sent out to existing recipients all new recipients added after this notification will not receive notifications until the status of the associated triggers drops below the threshold Only after the trigger status 1s below the threshold will the new and existing recipients receive notifications when the threshold is surpassed AES Corporation Page 40 of 41 P N 40 7275
47. s for generally improvin g network then it indicates in a subsequent message that an Ack Delay has occurred performance Tips List of the Subscribers that have reported Consider installing additional IP Links near Subscribers with high occurrences of Ack Delays Consider relocating the Subscriber or its antenna elsewhere on the premises for better RF reception an Ack delay over past 10 days and quantity over that per 10d 497 Subscribers are reporting Ack Delays in the past 10 days Ack Subscriber ID Delays Y Address 1 Address 2 City Filters at the top of each column permit easy search and sort of the contents of the column 18 Fanaras Drive Salisbury Massachusetts 66 Greenfield Road Boston Massachusetts Click on any Subscriber ID to open Subscriber adimi shi acon Detail Window see section 5 5 2 Analytic Tools Ack delays 5 5 8 Mesh NetCon Click here for a list of all Fire Subscribers that have reported a NetCon fault in the last 10 days NetCon is a measurement calculated by a Subscriber to determine the level of confidence that 1ts transmissions will reach an IP Link Only Fire Subscribers report NetCon status as either high or low in messages sent to the AES MultiNet Receiver When a Fire Subscriber reports low NetCon ensure that the other Subscribers communicating with it are operating normally and are free of faults In may be advisable to relocate the Subscriber or to relocate or change its antenna Click on
48. see Section 5 5 2 Enter text here to automatically Aere search contents of any column Late Subscriber Check ins AES Corporation Late Subscriber Check ins Description Each Subscriber normally transmits Check in messages at regular pre set interval might be a problem with the Subscriber alternatively there might be a problem w Click here to automatically sort Tips contents of any column Ensure that the Subscriber is installed properly Ensure that the Subscriber is free of faults Ensure that the Subscriber is connected to the network by watching the LEDs on the Subscriber PCB Retrieve current Subscriber Timing parameters by running the Get Subscriber Timing operation in IPCtrl 81 Subscribers are late to check in Subscriber ID Late Period Last Check in Time 6d 06 15 29 10 22 2014 8 53 52 AM 5d 02 58 13 10 23 2014 12 11 08 PM 5d 01 28 06 10 23 2014 1 41 16 PM 4d 22 00 32 10 23 2014 5 08 50 PM Od 05 37 17 0 28 2014 9 32 05 AM 0d 01 21 23 10 28 2014 1 47 58 PM 4 4 1 1d 02 13 17 10 28 2014 4 41 05 AM 1 1 1 0 28 2014 2 44 26 PM Page 22 of 41 P N 40 7275 7275 AES Network Management System NMS User Manual Rev 1 5 5 5 Subscribers Frequent Check Ins Click here for list of Subscribers transmitting more than one Check in during a 24 hour period The list shows the number of Check ins each Subscriber transmits per 24 hour
49. te Click Maintenance gt System Next click Restart Upgrade NMS software browse to select file and click Upgrade Click here to Reset to Factory Default state 4 3 1 Passwords The view below will be displayed after clicking on Maintenance then selecting Password This allows you to set and or change the Administrator Dashboard password as well as the Operator Dashboard passwords for all Business Units The factory default log in and password for access to the Operator Dashboard at start up 1s admin enter into Business Unit field see section 2 3 and admin for password Click Maintenance gt Password EF AES icem Next select either NMS Administrator or Business Unit Then enter current Admin password Then enter new Password twice Click OK to save AES Corporation Page 13 of 41 P N 40 7275 1273 AES Network Management System NMS User Manual Rev 1 4 3 2 Contact Section The view below will be displayed after clicking on Maintenance then selecting Contact This screen allows the AES MultiNet owners to input contact information The contact section is not affected by a system restart SEES Ete Click Maintenance gt Contact then Enter Administrator contact information including email and phone Then Click Save Contact Section 4 3 3 License Section The view below will be displayed after clicking on Maintenance then selecting License This is an important system wide view of the current license
50. ts A Subscriber Loopback Fault has occurred on more than 10 units A Subscriber NetCon Fault has occurred on more than 20 units Manage Triggers Screen To edit an existing Trigger click on the pencil icon to bring up the Edit Trigger screen To delete a Trigger click on the X icon to the far right You will be asked to CONFIRM that you want to delete the Trigger To add a new Trigger click on Add Trigger button at top SEE NEXT PAGE AES Corporation Page 38 of 41 P N 40 7275 1273 AES Network Management System NMS User Manual Rev 1 Add Trigger To add a new Trigger click on Add Trigger button at n Network Health Score 100 top of Manage Triggers Screen Description The Network Health Score has dropped below 100 There are three criteria for triggers see below Notify associated Recipients when Subscriber Fault v Click OK TR Reg S13 Subscriber Fault to complete and save the Trigger information 100 OK Cancel Add Trigger View There are three criteria for each alert Trigger event defined e Fault source there are 3 possible fault sources 1 a reduction in the Network Health Score below a set score 2 an IP Link Fault and 3 Subscriber Fault e Fault type These are defined in the drop down lists for Subscriber Fault and IP Link Fault e Minimum events needed to alert the number of occurrences requires to send the alert Input your selections from the three crite
51. tude current faults if any including CID codes Most Recent Route Most Used Route number of repeat dependent Subscribers and number of generated messages over last 10 days Subscriber Program Settings and a 10 Day event history including CID codes Single click information is also available on any of the RF paths between Subscribers and IP Links illustrated on the map Click on a line representing an RF path to create a pop up box with the details of that particular RF Link that includes the distance of the link and ID of the beginning and end nodes of the link file Edit View Jools Add Help RF Link RF Link Link 6557 6566 Link 6676 gt 6921 YQ pH Distance 24 miles Distance 4718 miles p Earth Gallery gt Us Primary Database VP Borders and Labels AES ine For more information please visi www ae Places Photos Z2 Road BED 30 Buildings aC Ocean FAES Mangement FOr more information please visit www aes corp com ezwrcnamzu Spa User can access the details of any RF path on the network AES Corporation Page 33 of 41 P N 40 7275 1273 AES Network Management System NMS User Manual Rev 1 The components of the network detailed on the interactive map can be modified using the Google Earth Summary Expanding the check boxes below the Topology view enables users to select and limit 1f needed the Subscribers and IP Links that are displayed on the map based on Subscriber type and Subscriber model
52. ubscribers Hea Ith Score Network Health Score Total RF signals received by IP Links in last 24 hours 6 031 AES Corporation Page 18 of 41 P N 40 7275 7275 AES Network Management System NMS User Manual Rev 1 5 4 Network Pulse The Network Pulse is a dynamic 10 day historical view of leading network health indicators Network Pulse at the Dashboard level presents the number of Check ins and Ack Delays in a way such that any change in network performance will be quickly visible A consistent pattern to the Network Pulse indicates consistent network operation If an issue develops with network performance the number of Check ins will decrease and the number of Ack Delays will increase This change in performance will be quickly visible because the 10 Day pattern will change Additional single click detail 1s available by clicking on the Network Pulse Chart which will open a window with a 10 Day history of all events Network Pulse Dashboard view Network Pulse Blue line section details 10 day Ml Y Check ins lll Ack delays 200 history of all Subscriber Check ins 180 Red line section details 10 Day history of all Subscriber Ack Delays Click on the chart to open detail view window of all events Network Pulse Detail view Detail View shows a 10 day history of all events depending on check boxes at top Includes n LI Check ins j ull NA tn Ack Delays E l A INT n M mu Al
53. ude 42 501296 Current faults if any including CID codes Longitude 70 923871 Number of repeat dependent Subscribers o Current Faults Number of generated messages over last 10 days 10 Day Totals A section for Notes Repeat dependent Subscribers 1391 Generated Messages 0 10 Day searchable and sortable event history 10 Day Event History none IP Link Detail View 5 6 2 Equipment List Subscribers A list of Subscribers along with ID Model Revision and Location can be obtained by clicking on Equipment then Subscribers at the top of the Dashboard If Subscribers are removed from the AES MultiNet they are automatically removed from this list and no longer monitored These views can be sorted using the filters at the top of the list and easily printed AES rot ont Click here to automatically sort To access a list of all Subscribers ince on a network contents of any column Subscribers Click on Equipment gt Subscribers Information includes ID Model Revision and Location Filters at the top of each column permit easy search and sort of the contents of the column Click on Subscriber ID to open Equipment List Subscribers Subscriber Detail Window Enter text here to automatically search contents of any column AES Corporation Page 26 of 41 P N 40 7275 7275 AES Network Management System NMS User Manual Rev 1 Single click detail information is available for any specific Subscri
54. word change AES Corporation Page 16 of 41 P N 40 7275 7275 AES Network Management System NMS User Manual Rev 1 5 2 IP Link and Subscriber Status Monitoring If IP Link and Subscriber faults occur these faults are highlighted on the left and right panels of the Dashboard to indicate new service requirements in real time do that they can be scheduled in the normal workflow The green color indicates that there are no faults with any Subscribers or IP Links IP Link Status Network Pulse Subscriber Status Tamper 0 Bl Check ins i Ack delays Battery 10 AC 0 T E A D Converter 0 Battery 0 2207 Modem Chip 0 Charger 0 ej ye Timing 0 Interference 0 160 ul RAM Chip 0 Phone Line 0 Loopback 0 1204 TCP IP 0 MA AC 3 RF Offline 0 807 IP Link and Subscriber Status Monitoring NetCon 0 PSTN Modem 0 Ground 0 Duplicate ID 0 PAN AUN Y Wy Con JV OIL 7N VWWyY vr Nw Ww w M v Radio Silence 0 9 Wed 29 Sat 25 Oct 26 Mon 27 Tue 28 Thu 30 Fri 31 November Nov 02 Mon 03 Antenna Cut 0 RAM Data 0 5 2 1 IP Link Status Monitoring New IP Link faults will flash red white for 10 seconds then remain red These faults can flash again red white when the browser is refreshed but if you click on any of the faults to view them they will remain red 5 2 2 Subscriber Status Monitoring New Subscriber faults will flash orange white for 10 seconds then stay orange If a new Subscriber is add
55. work Radio Network Visualization 1s a feature accessed through the Operator Dashboards that presents an interactive geographical layout of the AES ntelliNet network using Google Earth It will show Business Unit specific information such as the following 1 1 3 Subscriber positions Subscriber status IP Link positions IP Link status Most Used Route Most Recent Route 24 7 Notification Route and distance information Subscribers requiring service IP Links requiring service Subscriber utilization IP Link utilization The Notification function enables users to monitor their AES ntelliNet network from anyplace at any time Through the Operator Dashboard users can configure automatic alerts based on the system wide Network Health Score to send alerts by both SMS and email to key personnel Triggers can also be set up for alerts due to many types of subsystem faults with any Subscriber or IP Links The user can create the list of personnel to be notified define the fault criteria to be reported and create associations between the alerts and personnel to optimize responses AES Corporation Page 5 of 41 P N 40 7275 1273 AES Network Management System NMS User Manual Rev 1 1 2 NMS Server Specifications Server Appliance Hardware Specifications The NMS is a rack mountable 1U network appliance that runs on an Intel Atom D2550 processor It features an Intel NM10 chipset and board based on HB 131 This security a

7275 AES-Network Management System (NMS) User Manual

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