3Com® HomeConnect™
Contents
1. Consult the dealer or an experienced radio TV technician for help The user may find the following information prepared by the Federal Commu nications Commission helpful The CIB Interference Handbook and The CIB Telephone Interference Bulletin These documents are available on the Internet through the FCC Compliance and Interference Bureau Home Page at http www fcc gov cib listed under documents Select CIB Interference Handbook or CIB Telephone Interference Bulletin CAUTION CHANGES OR MODIFICATIONS NOT EXPRESSLY APPROVED BY THE PARTY RESPONSIBLE FOR COMPLIANCE COULD VOID THE USER S AUTHORITY TO OPERATE THIS EQUIPMENT 3Com HomeConnect ADSL Modem PCI Appendix B FCC Part 68 Statement 3Com Corporation Model 3Com ADSL Modem PCI There are no current FCC Part 68 rules governing DSL modems However care should be taken in connecting to a DSL network A FCC compliant 26 AWG telephone cord with a modular plug is provided with this equipment This device connects to the teleohone network via a RJ 11 plug and jack The plug and jack also comply with FCC part 68 rules Be sure that the telephone line you are connecting the modem to is a DSL line and not a standard analog digital PBX party or coin telephone line If this device causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice is not practical the telephon2. INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTE NANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF 3COM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT 3COM S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE XIV Install Guide Appendix B DISCLAIMER Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary depending on local law GOVERNING LAW This Limited Warranty shall be governed by the laws of the State of California U S A excluding its conflicts of laws principles and excluding the United Nations Convention on Contracts for the International Sale of G
3. Make New Connection This opens the following window Type the name FastAccess ADSL in the name box and select the 3Com ADSL device with the lowest line number from the drop down menu Click Next Make New Connection RB u 7 Type a name for the computer you are dialing FastAccess ADSL Select a device 2 3Com PCIA DSL Line O 7 Y Configure Back Cancel In the Telephone number field enter the value 35 Since you are establishing an ADSL connection you will not use a standard teleohone number Type the phone number for the computer you want to call Area code Telephone number 35 Country code United States of America 1 30 Install Guide Troubleshooting Press the Next button to complete the Service Profile definition Make New Connection Rae PEST par You have successfully created a new Dial Up Networking connection called FastAccess ADSL Click Finish to save it in your Dial Up Networking folder Double click it to connect To edit this connection later click it click the File menu and then click Properties e Click Finish and the computer completes the process creating a dial up icon in the Dial Up Networking window You can move this icon to p 5S 5 S fe the Desktop if you wish by holding down the B Ton right mouse button and dragging from the Connection ABSE window to the desktop Creating a Dial Up Connection i
4. You may encounter some errors when attempting to connect using Dial Up Networking Most of the error messages you will see are self explanatory Here are some of the messages you could receive 40 Install Guide Troubleshooting Windows 95 98 Me Error 602 Your physical connection to the ADSL line is down This can be verified by using the Quick View application Contents of the phone number field are wrong Check this The phone number field should contain only the number 35 Error 645 The Username and or Password you entered is not the one for the computer you are dialing Check if Require data encryption is checked in the Server Types property screen for the dial up connection If it is uncheck it and try the call again The computer you are dialing may not support sending and receiving encrypted data Error 650 The computer you are dialing or your ISP connection is currently down Check with your Service Provider Contents of the phone number field are wrong Check this The phone number field should contain only the number 35 Error 691 The Username and or Password you entered is not correct for the connection you are dialing to Windows NT and 2000 Error 692 Your physical connection to the ADSL line is down This can be verified by using the Quick View application Error 718 The computer you are dialing to typically your Internet Service Provider connection is currently down
5. Creating a Dial Up Connection in Windows 95 98 Me 29 Creating a Dial Up Connection in Windows NT 31 Modifying the values of a Dial Up Connection 35 Dialing a COMME CON sen nee 38 QuickView Is showing a Red LigNt nen 39 QuickView is green but you can t get to the Internet 39 In Windows 95 or Me a message is asking for 1_4_1 bin 39 You cancelled during Windows 95 98 Plug amp Play 39 You are having problems with Dial Up Networking 39 Dial Up Networking missing in Windows 95 98 Me 39 Dial Up Networking problems when trying to connect 40 Chapter Six Uninstalling the 3Com PCI modem 43 Appendix A Installing RAS for a PPPoA ADSL Installation 2u222022200002n0000nnnnnn nn A i Appendix B Technical Support uu 2a222022n000u2n0n000n B vii Technical SUPPort Hotlines essen B vii Online Technical SUNS ONL een B vii BellSouth Users Limited Warranty Note B vili Manufacturer s Declaration of Conformity eeeeen B ix 3Com Corporation Limited Warranty ss cc B xili Installation Sequence Installation and configuration of the 3Com HomeConnect ADSL Modem PCI has a slightly different sequence for Windows 95 98 Me 2000 users and Windows NT users Windows 95 98 Me 2000 Windows NT Chapter One i Chapte
6. 3800 Golf Road Rolling Meadows IL 60008 USA 847 262 5000 declares that the 3Com ADSL Modem PCI conforms to the FCC s specifications Part 15 Subpart B Class B Operation is subject to the following two conditions 1 this device may not cause harmful electromagnetic interference and 2 this device must accept any interference received including interference that may cause undesired operations FCC Notice Radio and Television Interference Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 2 Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected O
7. Capable Devices M Cancel Help Install Modem Install x25 Pad Appendix A Installing RAS for PPPoA 5 Check the box as shown below and click Next Install New Modem Windows NT will now try to detect your modem Before continuing you should 1 If the modem is attached to your computer make sure it is turned on 2 Quit any programs that may be using the modem Click Next when you are ready to continue lt Back Cancel 6 Next choose any modem you want This is going to be the dummy modem to ensure RAS installs correctly You might arbitrarily choose the Standard 300 bos Modem Choose it and click Next Install New Modem Click the manufacturer and model of your modem If your modem is not listed or if you have an installation disk click Have Disk Manufacturers Models Dial Up Networking Serial Cable between 2 PEs amp Standard Modem Types 4 VoiceView Modem Types Ix Standard 1200 bps Modem Standard 2400 bps Modem Standard 9600 bps Modem r Standard 14400 bps Modem gt Standard 1920 hns Mndem x Have Disk lt Back Cancel Aceex Acer 3Com HomeConnect ADSL Modem PCI AppendixA 7 After you select the modem choose a port to install it to Again this is random Select the COM1 port and click Next Install New Modem You have selected the following modem Standard 300 bps Modem On which ports do you want t
8. Check with your Service Provider to verify that you are dialing to a live connection 41 3Com HomeConnect ADSL Modem PCI Chapter Five 42 Chapter Six Uninstalling the 3Com PCI modem To begin select Start gt Programs Open the 3Com ADSL Mo dem PCI section and click on Uninstall d 33 Accessories gt 23 Paint shop Pros gt E Control center Documents Microsoft Excel Install Instant Update Requires CD Ek Settings E Microsoft word Online Help 5 Napster gt I Quick view A search 5 3Com HomeConnect AD I Her 2 Run The InstallShield Wizard will take you though the uninstall process InstallShield Wizard 3Com HomeConnect ADSL Modem PCI Setup is preparing the ker InstallShield Wizard which will guide you through the rest of the setup process Please wait Eaaananaa Cancel When the Confirm File Deletion window opens click OK to continue the uninstall process Confirm File Deletion x Do you want to completely remove the selected application and all of its components cn 43 3Com HomeConnect ADSL Modem PCI Chapter Six As part of the uninstall process the Wizard will remove the device from the Network Control Panel A check is automatically placed in a box which will open the Network Configuration screen Click Finish InstallShield Wizard Maintenance Complete To complete the Uninstall launch the Control Panel Applet to remove the 3Com HomeCo
9. Select the option to Install DialUp Networking Click Finish to Exit The Add Remove Progams Properties applet shown below will appear Make sure you have the Windows Setup tab selected then double click over the word communications in the window Don t unclick the check mark next to the word and don t click OK This will open the Communications screen Install Uninstall Windows Setup Startup Disk To add or remove a component select or clear the check box If the check box is shaded only part of the component will be installed To see what s included in a component click Details Components Space used by installed components 32 8 MB Space required 0 0 MB Space available on disk 1641 0 MB Description Includes standard Accessibility Options and new Accessibility 1 of 2 components selected Details Have Disk In the Communications screen shown on the following page check the Dial Up Networking box by clicking the little square to the left of the Dial Up Networking icon Then click OK 3Com HomeConnect ADSL Modem PCI Chapter One To add a component select the check box or click to clear it if you don t want the component shaded box means that only part of the component will be installed To see what s included in a component click Details Components O Ga Dial Up ATM Support 2 3 Dial Up Networking O 3 Dial Up Server 0 0 MB U 25 Direct Ca
10. al Connect Cancel Enter the User name and Password assigned to you by BellSouth The Phone Number should be 35 except in Windows 2000 where you will see p8 35 for your BellSouth FastAccess connection Once you have entered in the User Name and Password press the Connect button to make the connection And that s it You re on If the FastAccess icon is not on the desktop you can start your dial up session by selecting one of the following command paths depending on your operating system Windows 95 98 Start gt Programs gt Accessories gt Communi cations gt Dial Up Networking Windows Me Start gt Settings gt Dial Up Connections Windows 2000 Start gt Settings gt Network and Dial Up Connections 38 Install Guide Troubleshooting Windows NT Start gt Programs gt Accessories gt Dial Up Net working QuickView Is showing a Red Light Check the following e Are you plugged in e Check with your provider for possible access problems QuickView is green but you can t get to the Internet There may be a line problem Contact your service provider In Windows 95 or Me a message is asking for 1 4 1 bin Just type the location of your windows systems files e g drive windows system and accept it This will find the needed information You cancelled during Windows 95 98 Plug amp Play If you pressed the cancel button during the install process while Windows 95 or 98 Plug amp P
11. hardware manufacturer s disk If the PCI card has not been installed in your machine Windows will warn you with the message shown here If you get this message you need to exit and shut off your computer and install the PCI card Setup Message x A Network card is not present in the system The Network Properties window will now be open Click on the Services Tab and highlight Remote Access Service If you don t see Remote Access Service as a choice in the Network Services window go to Appendix A and complete the installation Click Properties as shown in the screen on the next page RE Install Guide Installing the Software Network ki Ea Identification Services Protocols Adapters Bindings Network Services 3Com TCAITDI Diagnostic TDI Computer Browser NetBIOS Interface Novell IntranetWare Client for Windows NT Remote Access Service RPC Configuration Server al Workstation H Add Remove Properties Update Description Enables users to work offsite as though connected directly to a network Network Access Order In the Remote Access Setup window click Add Remote Access Setup X Port Device Type Standard 300 bps Modem Modem unimodem Cancel Network Help Add Remove Configure Clone The screen should list the ISDN1 USRPCIAWR device as shown on the following page If not select this device from
12. install does not contain a Microsoft digital signature Therefore there is no guarantee that this software works correctly with Windows Unknown software package If you want to search for Microsoft digitally signed software visit the Windows Update Web site at http windowsupdate microsoft com to see if one is available Do you want to continue the installation F No More Info Then click Yes to continue the installation 8 Install Guide Installing the Software Windows 95 98 Me 2000 users are now finished with the software installation You should now shut down your computer and insert the PCI card in an available PCI slot as covered in Chapter Two Windows NT Users Completing the Install appear only if the PCI card has previously not only been inserted in the computer but also configured with its driver NT software The install process has detected the presence of the card and instructs you to reboot your computer as the last step Most NT users will not see the following screen which will InstallShield Wizard InstallShield Wizard Complete The InstallShield Wizard has successfully installed 3Com HomeConnect ADSL Modem PCI Before you can use the program you must restart your computer nnsonntssunsnesssonennensnnussnunsnnnssunsenenunsssnstnonnenunnsunns nnanenssunsnnnenssunsens No will restart my computer later Remove any disks from their drives and then
13. manual which will be available on your PC following installation trom the CD ROM by selecting Start gt Pro grams gt 3Com ADSL modem PCI gt Online Help The following sections will address some possible problems e The BellSouth FastAccess icon is not on the Desktop e Quick View Is showing a Red Light e Quick View is Green but you can t get to the Internet e In Windows 95 or Me a message is asking for 1_4_1 bin e You cancelled during Windows 95 98 Plug and Play e You are having problems with Dial Up Networking The FastAccess icon is not on the Desktop If you need to install the FastAccess icon follow the procedure which follows for your operating system Creating a Dial Up Connection in Windows 2000 Open the Network and Dial up Connections window by selecting Start gt Settings gt Networking and Dial Up Connections and double click on the Make New Connection Icon 25 3Com HomeConnect ADSL Modem PCI Chapter Five f Network and Dial up Connections I Oj x File Edit view Favorites Tools Advanced Help Back Qsearch GyFolders C4History Ag PR Address a Network and Dial up Connections Go u Se eee cB 178 Ea m Make New Local Area Network and Dial Connection Connection up Connections 3 object s The Network Connection Wizard will be displayed Click Next Network Connection Wizard Welcome to the Network Connection Wizard Using this wizard you can create a connect
14. that shown here InstallShield Wizard 5 x Who is your Internet Service Provider Ip Select BellSouth FastAccess Internet Service and click NEXT BellSouthFast Access and Internet Service Custom InstallShield lt Back Cancel Select BellSouth FastAccess Internet Service and click Next InstallShield Wizard x How will you connect to your Service Provider Ip If you are unsure which to select reference the documentation supplied by your Service Provider or contact your Service Provider to obtain this information PPP Over ATMILLC C Ethemet Bridge PPP Over Ethemet InstallShield Then select PPP Over ATM LLC and click Next 3Com HomeConnect ADSL Modem PCI Chapter One Completing the Installation The 3Com HomeConnect ADSL Modem PCI has been set up for ease of installation but there are some choices that we preferred to let you make Before copying files you can choose whether you want to accept the default directory or change it InstallShield Wizard E x Choose Destination Location Select folder where Setup will install files a Setup will install 3Com HomeConnect ADSL Modem PCI in the following folder To install to this folder click Next To install to a different folder click Browse and select another folder Destination Folder C Program Files 3Com xDSL Control Center InstallShield Click either Browse to identify the directory you would
15. the pull down menu Click OK 13 3Com HomeConnect ADSL Modem PCI Chapter One Add RAS Device X RAS Cant in ISDN1 USRPCIAWR v Cancel _ Hep Install Modem Ix Install X25 Pad The new device is now listed in the Remote Access Setup window Click Continue Remote Access Setup x Port Device Type Standard 300 bps Modem Modem unimodem Continue USRPCIAWR Cancel Network Help Remove Configue Clone Now click Close in the Network Properties window Windows NT will now advise you to reboot After the PC reboots be sure to reinstall your Windows NT service pack Windows NT users should go next to Chapter Three and confirm your ADSL Connection 14 Chapter Two Installing the Hardware Windows 95 98 Me 2000 users will install the software and then the hardware the PCI card Windows NT users will install the hardware the PCI card and then verify they have RAS before putting the installation CD ROM in the drive and running the Setup program Instructions which pertain only to NT 4 0 users are flagged with the symbol NT Warning for Windows NT users Before installing your A ADSL modem on Windows NT please be sure you have installed at least Service Pack 4 or higher from Microsoft NT DO NOT install the modem unless you have done this You can obtain Service Pack 4 or higher from Microsoft free of charge from their Web Site www microsoft com If you will be ins
16. 3Com HomeConnect ADSL Modem PCI Quick Start Installation Guide Product 3CP3617B BSO Part 10041435 Microsoft Windows 95 98 Me 2000 and NT 4 0 Internal 3Com HomeConnect ADSL Modem PCI Quick Start Installation Guide Microsoft Windows 95 98 Me 2000 and NT 4 0 product 3CP3617B BSO http www 3com com Internal Published February 2001 3Com Corporation 5400 Bayfront Plaza Santa Clara California 95052 8145 Copyright 2001 3Com Corporation All rights reserved No part of this documentation may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from 3Com Corporation 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change 3Com Corporation provides this documentation without warranty of any kind either implied or expressed including but not limited to the implied warranties of merchantability and fitness for a particular purpose 3Com may make improve ments or changes in the product s and or the program s described in this documentation at any time UNITED STATES GOVERNMENT LEGENDS If you are a United States government agency then this documentation and the software described herein are provided to you subject to the followi
17. 42 3Com ADSL PCI Modem DialUp PPP Win 2000 ATM5 0 O 3Com ADSL PCI Modem DialUp PPP win 2000 ATM5 1 o 3 3Com ADSL PCI Modem DialUp PPP win 2000 ATM5 2 m 3Com ADSL PCI Modem DialUp PPP win 2000 ATM5 3 o ZB 3Com ADSL PCI Modem DialUp PPP Win 2000 4TM5 4 o 2 Modem Standard 300 bps Modem COM1 Enter p8 35 in the phone number field Click Next 27 3Com HomeConnect ADSL Modem PCI Chapter Five Phone Number to Dial You must specify the phone number of the computer or network you want to connect to Type the phone number of the computer or network you are connecting to If you want your computer to determine automatically how to dial from different locations check Use dialing rules Area code Phone number z p8 35 Country region code J Use dialing rules lt Back Cancel Choose For all users in the Connection Availability window Click Next Network Connection Wizard j Connection Availability You may make the new connection available to all users or just yourself You may make this connection available to all users or keep it only for your own use amp connection stored in your profile will not be available unless you are logged on Create this connection For all users Only for myself lt Back Cancel From the Network Connection Wizard first check the option Add a shortcut to my desktop Click Finish to exit Network Connection Wi
18. A On your Windows NT desktop click Start gt Settings gt Control Panel to open the Control Panel When your Control Panel is displayed double click on the icon labeled Network and select the Services tab as shown in the following example NT Network AE Identification Services Protocols Adapters Bindings Network Services 3 3Com TCAITDI Diagnostic TDI Server Add Remove Properties Update Description 3Com TCAITDI Diagnostic TDI Network Access Order Corer 19 3Com HomeConnect ADSL Modem PCI Chapter Two If Remote Access Service is listed under the Services tab then it is already installed on your computer and you can continue with the software installation If you do not see Remote Access Service listed the detailed procedure Is found in Appendix A Installing RAS for a PPPoA ADSL Installation Windows NT users now install the CD ROM as described in Chapter One Windows 95 98 Me 2000 users proceed to Chapter Three to verify the ADSL connection Note Windows 2000 users may see the Windows Digital Signature screen on restart ing the computer If so Click Yes to con tinue Proceed to Chapter Three 20 O Chapter Three 4 Verifying your ADSL Connection The ADSL Quick View application starts automatically when you enter Windows An icon appears in the System Tray at the bottom right side of your screen Quick View shows you at a glance whether
19. PCI card following the instructions in Chapter Two InstallShield Wizard InstallShield Wizard Complete Setup has finished installing the HomeConnect Application on your computer SHUTDOWN your PC Install the 3Com HomeConnect Modem according to the instructions in the Quick Start Guide 3Com HomeConnect ADSL Modem PCI Chapter One Windows 2000 users will see Windows Digital Signature procedure as follows Microsoft identifies applications that haven t applied for a Microsoft Digital Signature in order to protect you from programs that haven t been adequately tested The 3Com Modem has been adequately tested on all current Microsoft operating systems but we are still in the process of submitting for a digital signature Until this process is completed Windows 2000 users will see the following screens InstallShield Wizard IMPORTANT INFORMATION The 3Com HomeConnect Modem does not currently have 4 Microsoft Digital Signature However it works correctly with Windows 2000 In the next screen Windows may display a Digital Signature Not Found message Please continue the installation by pressing the YES button Click NEXT to continue Click Next to continue Digital Signature Not Found E x The Microsoft digital signature affirms that software has been tested with Windows and that the software has not been altered since it was tested The software you are about to
20. RODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT 3COM S OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRAN TIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MER CHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRE SPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED 3COM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS 3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER S OR ANY THIRD PERSON S MISUSE NEGLECT IMPROPER INSTALLATION OR TESTING UNAUTHORIZED ATTEMPTS TO OPEN REPAIR OR MODIFY THE PRODUCT OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE OR BY ACCIDENT FIRE LIGHTNING POWER CUTS OR OUTAGES OTHER HAZARDS OR ACTS OF GOD LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW 3COM ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL
21. TDI Network Access Order 2 Select Remote Access Service and click OK NT Select Network Service ki E4 7 Click the Network Service that you want to install then click OK If you have an installation disk for this component click Have Disk Network Service NetBIOS Interface Network Monitor Agent Novell Intranetw re Client for windows NT i a Novell NetWare IP Support NWIP IR Remote ccess Service v MN DID fae Intarnat Deatanal x Have Disk Cancel 3Com HomeConnect ADSL Modem PCI AppendixA 3 Next you will be required to insert your Windows NT CD ROM and type the path to the necessary files such as Drive 1386 That s 1386 but with a capital 1 Windows NT Setup ae Setup needs to copy some Windows NT files Setup will look for the files in the location specified below taped If you want Setup to look in a different place type the new location When the location is correct click Continue D 1386 there are no RAS capable devices to add Do you want L RAS setup to invoke the Modem installer to enable you to NT add a modem Answer No Note Windows may come up with a screen telling you 4 Next it will ask you to install a RAS Device The easiest way to do this is to install a dummy or fake modem just to make RAS work correctly The next few steps demonstrate this process First click Install Modem NT Add RAS Device x RAS
22. WARE THE USE OF WHICH IS GOVERNED BY A SEPARATE END USER LICENSE AGREEMENT THIS 3COM WARRANTY DOES NOT APPLY TO SUCH THIRD PARTY SOFTWARE FOR THE APPLICABLE WARRANTY PLEASE REFER TO THE END USER LICENSE AGREEMENT GOVERNING THE USE OF SUCH SOFTWARE OBTAINING WARRANTY SERVICE Customer must contact a 3Com Corporate Service Center or an Authorized 3Com Service Center within the applicable warranty period to obtain warranty service authorization Dated proof of purchase from XIII 3Com HomeConnect ADSL Modem PCI Appendix B 3Com or its authorized reseller may be required Products returned to 3Com s Corpo rate Service Center must be pre authorized by 3Com with a Return Material Authoriza tion RMA number or User Service Order USO number marked on the outside of the package and sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the package Responsibility for loss or damage does not transfer to 3Com until the returned item Is received by 3Com The repaired or replaced item will be shipped to Customer at 3Com s expense not later than thirty 30 days after 3Com receives the defective product 3Com shall not be responsible for any software firmware information or memory data of Customer contained in stored on or integrated with any products returned to 3Com for repair whether under warranty or not WARRANTIES EXCLUSIVE IF A 3COM P
23. adian Notice This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the interference causing equipment standard entitled Digital Apparatus ICES 003 of Industry Canada Cet appareil num rique respecte les limites de bruits radio lectriques applicables aux appareils num riques de la Classe B pr scrites dans la norme sur le mat riel brouilleur Appareils Num riques NMB 003 dict e par l Industrie Canada The Industry Canada IC label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operation and safety requirements Industry Canada does not guarantee the equipment will operate to the users satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the inside wiring associated with a single line individual service may be extended by means of a certified connector assembly telephone extension cord The customer should be aware that compliance with the above conditions might not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to thi
24. alling Alternate phone numbers if any are dialed automatically if the primary phone number cannot be reached They may also be used to set different numbers on individual multi linked ISDN lines Phone number E Alternates Use Telephony dialing properties lt Back Cancel Note Don t use a standard telephone number The phone A number field should contain only the number 35 Click Next You ll see the final New Phonebook Entry Wizard screen Just click Finish New Phonebook Entry Wizard That s it Press Finish to save Fast ccess ADSL Cancel 33 3Com HomeConnect ADSL Modem PCI Chapter Five The Dial Up Networking screen will appear allowing you to choose FastAccess ADSL as your phonebook entry from the top drop down menu Click Dial I Dial Up Networking Phonebook entry to dial Fast ccess ADSL Dialing from New Location v Location coe On the following screen enter the username and password you ve been provided to log on Click OK Connect to Fast ccess ADSL d Ea Enter a user name and password with access to the remote network domain User name Jusemame bellsouth net Password Domain Cancel 34 J L Install Guide Troubleshooting Modifying the values of a Dial Up Connection In Windows 95 98 Me use the following procedure There are some differences in the screens you will see in Windows 2000 and NT Th
25. before starting the installation although it is not mandatory If you haven t done this you can do so at this point by hitting the Cancel button All users It is a good idea to close all open applications you If the installation does not automatically launch you can manually Start it From the Start menu select Run and type x setup exe where x is the letter of your CD ROM drive Alternately you can click the MyComputer icon on your al desktop click the CD ROM Drive Icon and find the Setup Sot icon shown here Double click on that and the install Setup program will start Windows 95 98 and Me Users Install Dial Up Networking In Windows 95 98 and Me if the Dial Up Networking function has not already been installed on your computer you will be prompted to install it The prompts will look a little different in Windows 95 98 and Me In Windows 95 the first screen will ask if you want to install Dial Up Install Guide Installing the Software Networking Click to accept and you will see a screen similar to that shown in Windows 98 and Me allowing you to initiate the windows procedure to complete the installation Click Finish Windows 95 will install Dial Up Networking Windows 98 and Me will launch the Windows Add Remove Programs applet InstallShield Wizard Setup NOT Complete Setup has determined that DialUp Networking is NOT installed The 3Com HomeConnect ADSL Modem requires DialUp Networking
26. ble Connection 0 0 MB vl u HyperT erminal 0 8 MB Space used by installed components 32 8 MB Space required 0 0 MB Space available on disk 1640 3 MB Description Provides a connection to other computers via a modem Windows may require you to reboot in order to establish the correct entries in the Windows registry If you reboot and the program doesn t resume automatically just reinsert your CD ROM and the install procedure will recommence and you will find the Dial Up Networking capability has been installed Proceed to the next sec tion All Users Continuing the Install NT Windows NT Users Note install the hardware first When you click Next from the Welcome screen NT users will see a slightly different sequence of screens from those viewed by Win dows 95 98 Me or 2000 users If you are using Windows NT as your operating system you should have first installed the PCI Card in your computer so when you hit the Next button on the Welcome screen you will be given a chance to exit the program in case you haven t installed the card If you wish to proceed select Yes and continue IMPORTANT l oy Setup for Windows NT requires the 3Com HomeConnect ADSL Modem PCI Card to be 2 inserted into the PC before running Setup Do you have the 3Com HomeConnect ADSL Modem in the PC KO Install Guide Installing the Software All Users Continuing the install Next all users will see a screen similar to
27. click Finish to complete setup Most NT users should see the following screen If you have installed the PCI card the hardware and you now see the screen shown on the following page the system is signaling you that you now need to configure it to use the proper driver software 3Com HomeConnect ADSL Modem PCI Chapter One InstallShield Wizard Complete To complete Setup Launch the Windows NT Control Panel Network Applet to install the 3Com HomeConnect ADSL Modem goereseeeseeseessesoseeesessoeooesesoeeooseosoesosesesoesoesessoseeesersossersoneossessoseeesorsoesessoseessessosoeesoseessesseseessg E AE EEEE FA FHDEURTE Software for the 3Com HomeConnect DSL Modem PCI is located G Drivers Ppp WinNT The letter will be the letter which represents your CD ROM Drive Select Finish and you will see the Windows NT Network applet as shown NT FY Identification Services Protocols Adapters Bindings Network Adapters 1 AcerL4N ALN 325 10 100M Ethernet Adapter Ifyou already have the necessary adapter it will be listed here Add Remove Properties Update Item Notes p ALN 325 10 100M Ethernet Adapter cova The Adapter Tab should be shown Unless the 3Com ADSL Modem PCI has been previously installed on your PC you will not see a driver for it in this window Select Add and in the following win dow select Have Disk 10 Install Guide Installing the S
28. connection to your ISP to be active If you should find your connection is down proceed to Chapter Five Troubleshooting to resolve If your ADSL connection is up green proceed to Chapter Four to finish setting up your connection Vie Cad 22 Chapter Four Connecting to Your Internet Provider Once you have the green light showing in Quick View you re ready to go Congratulations Establishing a BellSouth Connection You will see the FastAccess ADSL icon on your desktop Double click a2 a Fast ccess Fast ccess ADSL ADSL Windows 95 98 ME Windows NT 2000 FASTACCESS ADSL ICON FASTACCESS ADSL ICON Note If you don t see the FastAccess ADSL icon on your desktop go to Chapter Five Troubleshooting to install Dial Up Networking Enter your FastAccess User Name and Password as designated in the FastAccess registration process x z Connect To FastAccess ADSL User name Your User Name Bellsouth net Password Save password Phone number 35 Dialing fom N 7 ial Propertie ree 23 3Com HomeConnect ADSL Modem PCI Chapter Four Click Connect Congratulations Your FastAccess Installation is now complete 24 Chapter Five Troubleshooting In the best of all possible worlds you won t need this chapter We have included some of the situations you could possibly encounter while you are installing your 3Com ADSL Modem PCI You can also go to the Online Help
29. e company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could effect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service If trouble is experienced with this device for repair and warranty information please refer to the Warranty section of this User Guide In the event of device malfunction all repairs should be performed by 3Com or an authorized agent It is the responsibility of users requiring service to report the need for service to our company or to one of our authorized agents In the event service is required refer to the Warranty section for information Service can be obtained at 3Com Corporation 1800 W Central Road Mount Prospect IL 60056 If the device is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved This registered device is capable of providing users access to interstate providers of operator services through the use of equal access codes Install Guide Appendix B UL cUL Listing This Information Technology Equipment is UL and cUL listed for both the US and Canadian markets respectively Can
30. ese will be described in a separate note following the procedure below To further modify the options that your Dial Up Connection is using open the connection by selecting its Properties This is done by high lighting the connection in the Dial up Network ing Folder and then either choosing Properties from the File menu or right clicking the mouse and selecting Properties from the pop up menu An example is shown here in Im a S ID los lt Q o a Y When you click on Properties you will see the following screen BellSouth 21x General Server Types Scripting Multilink m ao FastAccess ADSL r Phone number Area code Telephone number vy 135 Country code United States of America 1 v Use area code and Dialing Properties r Connect using D 3Com PCIA DSL Line 0 Configure General Tab The General properties tab allows you to choose or change the modem you are using for the connection and or to change the phone number 35 3Com HomeConnect ADSL Modem PCI Chapter Five Telephone number This field should be set to the VCI for your connection For BellSouth this should be 35 Use area code and Dialing Properties This check box should NOT be checked If it is it may modify the Telephone number field and change your VCI settings Connect using This list box allows you to change the name of the modem with which yo
31. ge most of the settings you will find in the Properties window Proceed with caution There is no Server Types tab in Windows 2000 To check for the advanced options in Windows 2000 go to the Networking Tab and select setting Make sure that the option Enable software compression is not checked In Windows 2000 in the Properties for the PPPoA DUN session make sure the item Register this connection s addresses in DNS is unchecked This option is found by going to the Network tab selecting TCP IP Properties and on the following screen under the Advanced but ton selecting the DNS tab The following differences appear in Windows NT To modify your Dial Up Connection properties locate your FastAccess icon either in the Dial Up Networking folder or on the desktop Under the More button you can choose to Edit Phonebook Entry and click the Server tab Here too make sure that only TCP IP is enabled 37 3Com HomeConnect ADSL Modem PCI Chapter Five under Network Protocols and that Enable software compression is not checked Dialing a connection To connect to BellSouth open up the Dial Up Networking window and double click on the FastAccess ADSL icon you have defined For future convenience you can also drag and drop a shortcut onto the desktop E a z Connect To FastAccess ADSL User name Your User Name Bellsouth net SP eee SS gt amp Password Phone number 35 Dialing from N aiir
32. ion to other computers and networks enabling applications such as e mail Web browsing file sharing and printing To continue click Next In the following window Network Connection Type select the Dial up to private network option Click Next 26 A Install Guide Troubleshooting Network Connection Wizard i Network Connection Type You can choose the type of network connection you want to create based on your network configuration and your networking needs Dial up to private network Connect using my phone line modem or ISDN Dial up to the Internet Connect to the Internet using my phone line modem or ISDN C Connect to a private network through the Internet Create a Virtual Private Network MPN connection or tunnel through the Internet Accept incoming connections Let other computers connect to mine by phone line the Internet or direct cable C Connect directly to another computer Connect using my serial parallel or infrared port lt Back Cancel In the Select a Device window choose the 3Com ADSL PCI Mo dem DialUp PPP Note Be sure you select the lowest ATM value for the device in this case you would select the connection ATM5 0 Click Next Network Connection Wizard a Select a Device This is the device that will be used to make the connection You have more than one dial up device on your computer Select the devices to use in this connection
33. lay was copying Tiles you may have disabled the Plug amp Play utility for your modem To resolve this you need to simply reinsert your installation CD ROM and reinitiate the install process from the beginning You are having problems with Dial Up Networking Dial Up Networking missing in Windows 95 98 Me If you are installing to Windows 95 or 98 and you have put the PCI card in the card slot before installing your software from the 39 3Com HomeConnect ADSL Modem PCI Chapter Five CD ROM you will get an error message on attempting to run the CD Network 3Com ADSL PCI Modem Dialup PPP Win 95 must have ndiswan installed You need to remove your PCI card from your computer and install the software provided on the CD ROM install disk first In the process of installing the install CD has been programmed to look for Dial Up Networking capability and if not found as in some versions of Windows 95 to supply the necessary files When you start the installation Windows will give you a message like the following InstallShield Wizard Setup NOT Complete Setup has determin goatee alUp Networking is ul stalled The 3Com HomeCon ee em PCI re s the DialUp Networki ners 13 Continue the installation You will need to have your Windows 95 or 98 install CD ROM available when requested so that the neces sary Tiles can be copied to your system Dial Up Networking problems when trying to connect
34. n Windows NT Double click My Computer on the desktop In the My Computer window double click the Dial Up Networking icon My Computer x File Edit View Help D 3 Floppy amp C Drivers1_0 D Control Panel Printers Dial Up Networking objects selected ooo 31 3Com HomeConnect ADSL Modem PCI Chapter Five If this is the first Dial up connection you have established you will see a message like that shown telling you G The phone back i empty the phone book is empty Click OK to Press OK to add an entry add an entry In the next screen enter FastAccess ADSL in the name field Click Next New Phonebook Entry Wizard Dial Up Networking connects you to remote networks using your modem ISDN or other WAN adapter This wizard helps you create a phonebook entry that stores the settings needed to connect to a particular remote network Name the new phonebook entry Fast ccess DSU J know all about phonebook entries and would rather edit the properties directly ext I Send my plain text password if that s the only way to connect J The non windows NT server am calling expects me to type login information after connecting or to know TCP IP addresses before dialing lt Back Cancel 32 Install Guide Troubleshooting Enter 35 into the phone number field Phone Number Enter the phone number of the dial up server you are c
35. ng United States Government Legend All technical data and computer software is commercial in nature and developed solely at private expense Software is delivered as Commercial Computer Software as defined in DFARS 252 227 7014 June 1995 or as acommercial item as defined in FAR 2 101 a and as such is provided with only such rights as are provided in 3Com s standard commercial license for the Software Technical data is provided with limited rights only as provided in DFAR 252 227 7015 Nov 1995 or FAR 52 227 14 June 1987 whichever is applicable You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in or delivered to you in conjunction with this User Guide Unless otherwise indicated 3Com registered trademarks are registered in the United States and may or may not be registered in other countries 3Com the 3Com logo and HomeConnect are registered trademarks of 3Com Corporation Microsoft Windows and Windows NT are registered trademarks of Microsoft Corporation The BellSouth company names and logos and all related products and service names design marks and slogans are trademarks and service marks owned by and used under license from BellSouth Intellectual Property Corporation Other brand and product names may be registered trademarks or trademarks of their respective holders Table of Contents Installation Sequence an i Windows 95 99 MI 2000 en WIndow
36. nnect ADSL Modem Back Sancel When the Network Configuration mn m screen opens choose the 3Com Cate rian Mee Crk ADSL PCI Modem from the list of oo installed components Highlight the Kan 2320 heed Ere Conte DSG modem name and click the Remove button Then click OK to finish a rn ee Y Dial Up Adapter Primary Network Logon Y 3Cor Diagnostic Communciation Module Do Not Delete Chert for Microsoft Networks 7 Eile and Print Sharing Description A network adapter is a hardware device that physically connects your computer to a network You will now be prompted to restart the computer to finish the uninstall Click Yes and reboot the computer System Settings Change 2 You must restart your computer before the new settings will take effect Do you want to restart your computer now 44 Appendix A Installing RAS fora PPPoA ADSL Installation 1 To install RAS which is required if you have a PPPoA setup first right click on Network Neighborhood and go to Properties Click on the Services tab and click the Add button Network Identification Services Protocols Adapters Bindings Network Services a 3Com TCAITDI Diagnostic TDI Computer Browser E NetBIOS Interface E Novell Intranetware Client for Windows NT E RPC Configuration E Server Workstation Add Remove Properties Update m Description 3Com TCAITDI Diagnostic
37. nternet service and the 3Com HomeConnect ADSL Modem are contained in separate documents included in your BellSouth FastAccess kit If your modem becomes defective within the first year from the date of purchase call 1 888 321 ADSL If the modem becomes defective beyond one year from the date of purchase contact 3Com at the address provided in the 3Com warranty If you need to return the modem to Us after the first year contact 3Com Customer Support If the sup port representative determines that you need to return the mo dem you will receive an USO User Service Order number You must have a USO number before returning the modem to us Ship the unit postage paid in a strong box made of corrugated card board with plenty of packing material DO NOT send the modem back in the original box Send ONLY the modem NOT manuals diskettes etc Include your USO number name and address on the shipping label as well as inside the package If possible send the package via a courier capable of tracking the progress of the shipment Ship to the following address 3Com USO Attn Dock 15 1800 W Central Road Mount Prospect IL 60056 Customers in Canada needing to return a modem for repair or replacement should send the modem to the following address Keating Technologies 25 Royal Crest Court Suite 120 Markham ONT L3R 9X4 vill Install Guide Appendix B Manufacturer s Declaration of Conformity 3Com Corporation
38. o install it C All ports Selected ports lt Back Cancel 8 You should receive this window saying the modem installed correctly Click Finish Install New Modem Your modem has been set up successfully If you want to change these settings double click the Modems icon in Control Panel select this modem and click Properties Cancel Appendix A Installing RAS for PPPoA 9 The newly installed dummy modem should appear in the window now Click OK Add RAS Device x RAS Capable Devices OK COM1 Standard 300 bps Modem Cancel Help Install Modem Oo ox ese __ tee len state Install X25 Pad 10 This shows the Remote Access Setup Yours should be similar to this one varying only by the modem you selected Click Continue Remote Access Setup x Port Device Type Add Remove Configue Clone 3Com HomeConnect ADSL Modem PCI AppendixA 11 Now the Services tab in the Windows Network applet should show Remote Access Service installed Click Close Network ki Ea Identification Services Protocols Adapters Bindings 2 iam Network Services 3Com TCAITDI Diagnostic TDI Computer Browser NetBIOS Interface Novell Intranet Ware Client for Windows NT Remote Access Service RPC Configuration Server Workstation Remove Properties Update m Description Enables users to work off
39. oftware Select Network Adapter 21x Click the Network Adapter that matches your hardware and then click OK If you have an installation disk for this component click Have Disk Network Adapter ODI Accton EN1203 PCI Ethernet Adapter Adapter for NetWare EF ODI Accton EN1207 TX PCI Fast Ethernet Adapter Adapter for N EF ODI Accton EN166X PnP ISA CARD Adapter for Netware EF OD Ansel M1500 All n One Networking Adapter for Netware BY ODI Ansel M2100 Al In One Networking Adapter for NetWare x ANLATLAT RCNA CC araa DPI MANN ECi karnat Adantar Neinar Adantar f Have Disk OK Cancel The Insert Disk screen will appear You will type the information telling the computer where to find the correct driver as shown The letter D shown represents the letter of the drive where you have your install CD ROM running Insert Disk Insert disk with software provided by the software or ge hardware manufacturer If the files can be found at a different location for example on another drive type a new path to the files below _ Cancel Type in the information shown in this screen substitufing the correct drive letter for your CD ROM drive D drivers ppp i386 enu Then click OK 11 3Com HomeConnect ADSL Modem PCI Chapter One In the Select OEM Option window you should see the 3Com ADSL PCI Modem Dialup PPP identified Confirm by clicking OK Select OEM Option Choose 4 software supported by this
40. oods 3Com Corporation 5400 Bayfront Plaza P O Box 58145 Santa Clara CA 95052 8145 408 326 5000 XV 3Com Corporation 5400 Bayfront Plaza P O Box 58145 Santa Clara CA 95052 8145
41. or not you have a good physical connection with the ADSL line A GREEN light in Quick View means your connection Is operational A RED light indicates that you have not connected yet A YELLOW light means you are in the process of connecting When you first turn on your computer your ADSL modem will begin to connect to your ISP While it is connecting Quick View will show the Line Status as DOWN It may take as long as 60 seconds to make the connection If Quick View is operational you have properly installed the PCI card and have completed setting up your modem You will com plete your registration as a BellSouth FastAccess user following the instructions In Chapter Four ADSL Link Operational UP When you have a good physical connection with your ADSL line Quick View will display a green light as shown below This screen shows Quick View in the System Re 1 23 PM Tray which is located at the lower right hand L corner of your computer screen Quick View T is the icon with the round circle over the name 3Com 21 3Com HomeConnect ADSL Modem PCI Chapter Three To fully display Quick View point your mouse to the Quick View icon in the System Tray and double click your left mouse button You ll see Quick View as a larger Window ADSL Link Not Operational DOWN When you do not have a good physical connection with your ASDL line Quick 2 1 23 PM View will display a red light as shown The indicator must be green for your
42. ot Insert your 3Com ADSL Modem PCI card into the slot where you just removed the bracket Do not touch any of the electronics on the board Hold the modem trom the edge and firmly press it straight down Do not force the modem into the slot Make sure it is fully seated in the slot Then screw it into place using the screw you removed trom the bracket 17 3Com HomeConnect ADSL Modem PCI Chapter Two Plug the computer back in and turn it on A Typical Installation Computer 2 for 1 Adapter Phone Jack AN a 3 Microfilter PCI Card Phone or other Analog Device Install Guide Installing the Hardware Installing the ADSL phone line to your ADSL Jack The drawing on page 18 shows how to connect your phone and computer to your ADSL enabled phone jack Plug the 2 for 1 adapter into your telephone wall jack To one of the adapter s outlets attach the microfilter and then the phone cord to your phone To the other outlet attach the phone line that will go to the outlet in your new PCI card Attach the other end of that line to the outlet in your newly installed PCI card Windows NT verifying Remote Access Service RAS Windows NT users now need to verity they have Microsoft Remote Access Service RAS installed as covered in this section RAS is required for using PPP over ATM software with your modem If RAS is not installed you will find complete instructions for setting it up in Appendix
43. prefer to copy files to or Next to proceed The install program will then check whether you would like to change the default program folder InstallShield Wizard j Select Program Folder Please select a program folder Setup will add program icons to the Program Folder listed below You may type a new folder name or select one from the existing folders list Click Next to continue Program Folders Existing Folders Administrative Tools Startup InstallShield lt Back Cancel RE Install Guide Installing the Software Select Next to start copying the files from the CD ROM to your computer You will get a last chance to review your selections InstallShield Wizard a Start Copying Files Review settings before copying files Setup has enough information to start copying the program files If you want to review or change any settings click Back If you are satisfied with the settings click Next to begin copying files Current Settings Internet Service Provider BellSouthFast Access and Internet Service Internet Access Method PP Over ATM LLC Destination Location C Program Files 3Com xDSL Control Center Program Folders 3Com HomeConnect ADSL Modem PCI ao InstallShield i Cancel Click Next to start copying files Windows 95 98 Me users will see the following screen Follow the instructions on the screen turn off the computer and install the
44. r Two Software Card Verity R A S Chapter Two Duse Card Jar Chapter One Software Chapter Three f Verify A Chapter Three Connection Verify Connection Chapter Four _ 3 Connect Br gt Chapter Four NS Connect Requirements The following list provides the minimum requirements needed for successfully installing and configuring your ADSL Modem Microsoft Windows operating system 95 98 Me Windows 2000 Professional or Windows NT 4 0 Workstation For NT 4 0 you will also need a copy of Service Pack 4 or higher 32 Megabytes of RAM Approximately 10 Megabytes of free hard disk space One free PCI slot ADSL service In addition to the above your DSL provider may require the use of ADSL micro filters If so this will have been addressed in any docu mentation you may have received from them Items to Have Ready The following items will be required to install your modem You should locate them now and have them ready Your Microsoft Windows 95 98 Me 2000 or NT 4 0 CD ROM A small screwdriver for removing your PC cover and installing the PCI card Microsoft NT Service Pack 4 or higher if installing in NT Your Internet Service Provider s Phone Company s name Conventions gt A A um Information Caution Warning Emphasis Chapter One Installing Modem Software Windows 95 98 Me 2000 users will install the CD ROM first following procedures in this chapter Then shut off the comp
45. s N NORENPWER BEINEN RI RERREG EN NEE a a TIREEEHFETHERTLUNGR REGUE MEN aeg sehereiteilns I tem O Hlave Reagv anne ie ii CONVER UO e E E AEN Chapter One Installing Modem Software cccssseesseeees 1 Software Installation Procedure 2 2 22 1 Windows 95 98 and Me Users Install Dial Up Networking 2 Windows NT Users Note install the hardware Tirst 4 All Users Continuing the install 5 Completing the lnstallalon sanesetiigain ee 6 Windows NT Users Completing the Install 9 Chapter Two Installing the Hardware c ssccesssssseeeeeeees 15 Installing the Modem Hardware cccccceeccceeeececeeeeeeeeeeuaees 15 All Users Windows 95 98 Me 2000 and NT 15 Installing the ADSL phone line to your ADSL Jack 19 Windows NT verifying Remote Access Service RAS 19 Chapter Three Verifying your ADSL Connection 21 ADSL Link Operational UP 21 ADSL Link Not Operational DOWN 0 ccccceceeeeeeeeeee enna 22 Chapter Four Connecting to Your Internet Provider 23 Establishing a BellSouth Connection eeeeneeee 23 Chapter Five Troubleshooting u2222222022000000n0nn0n00n0 25 The FastAccess icon is not on the Desktop 25 Creating a Dial Up Connection in Windows 2000 25
46. s equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas CAUTION Users should not attempt to make electrical ground connections by themselves but should contact the appropriate inspection authority or an electrician aS appropriate Warranty and Repair Service Center Keating Technologies 25 Royal Crest Court Suite 120 Markham ONT L3R 9X4 xi 3Com HomeConnect ADSL Modem PCI Appendix B This is a class B product based on the standard of the Voluntary Control Council for Interference from Information Technology equipment VCCI If this is used near a radio or television receiver in a domestic environment it may cause radio interference Install and use the equipment according to the instruction manual CORBI FRUBAESRRERSERMMBRS VCCI OME CEOS TFA RBBRRARRCST CORR ZERHTERTFSIE ZENELTUWEFN CDERMILACFL EL 3s yR ARL T KAEZNAL RERSCNEECTFOCLEASZORT RRR AS iro TELM RORVWELTFS Translation This is a Class B product based on the standard of the Voluntary Control Council for Interference from Information Technology Equipment VCCI If this is used near a radio or television receiver in a dome
47. site as though connected directly to a network Network Access Order Close Cancel After RAS is installed you will need to re start your computer Once you have re started your computer re apply your Service Pack and again re start your computer This is necessary to ensure that Windows gets all the information stored correctly in its regis tries Windows NT users are now ready to install the CD ROM as described in Chapter One VI Technical Support 3Com provides easy access to technical support information through a variety of services This section describes those services Technical Support Hotline Toll free Technical Support for U S Customers 888 877 5040 7 00am 8 00pm CST Monday through Friday 7 00am 4 00pm CST Saturday Technical Support for Canadian Customers Canadian customers can speak to a technical support representa tive by contacting Keating Technologies This is not a toll free number 905 479 0231 7 00am 7 00pm CST Monday through Friday Online Technical Support 3Com offers product support 24 hours a day 7 days a week through World Wide Web _http support 3com com broadbandsupport htm Email You can send a message to technical support by selecting Contact Us from the Site Tools section of the web site 3Com HomeConnect ADSL Modem PCI Appendix B BellSouth Users Limited Warranty Note The warranty information pertaining to BellSouth FastAccess I
48. stic environment it may cause radio interference Install and use the equipment according to the instruction manual XII Install Guide Appendix B 3Com Corporation Limited Warranty This warranty applies to customers located in the United States Australia Canada except Quebec Ireland New Zealand U K and other English language countries and countries for which a translation into the local language is not provided HARDWARE 3Com warrants to the end user Customer that this hardware product will be free from defects in workmanship and materials under normal use and service for the following length of time from the date of purchase from 3Com or its authorized reseller Five 5 years 3Com s sole obligation under this express warranty shall be at 3Com s option and expense to repair the defective product or part deliver to Customer an equivalent product or part to replace the defective item or if neither of the two foregoing options is reasonably available 3Com may in its sole discretion refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of 3Com Replacement products may be new or reconditioned 3Com warrants any replaced or repaired product or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever is longer SOFTWARE 3Com warrants to Customer that each software program licensed from it will perform in subs
49. talling the Remote Access Service you may be required to insert your Windows NT System CD ROM to copy files so you should have this handy before starting gt Installing the Modem Hardware All Users Windows 95 98 Me 2000 and NT Make sure you have shut down and unplugged your computer Remove the cover from your computer Refer to the manual that came with your computer if you need instructions for your model 3Com HomeConnect ADSL Modem PCI Chapter Two metal case of the computer when installing the modem hardware Electrostatic discharge can damage your computer or the 3Com ADSL Modem PCI Warning Make sure to ground yourself by touching the Removing the Cover from your PC Locate a vacant PCI slot on one of the system boards An example of a PCI slot is shown below Your computer s manual will also contain examples if you need assistance locating a PCI slot on your machine PCI slots are usually white as opposed to the long black slots you may also see Install Guide Installing the Hardware Using a screwdriver remove the metal bracket on the rear of the computer corresponding to the vacant PCI slot you just identified To loosen the screw turn it counter clockwise Once the screw has been removed you should be able to lift the bracket out by pulling up on it see photos below This will expose a long narrow rectan gular opening in the back of your computer perpendicular to the vacant slot PCI Sl
50. tantial conformance to its program specifications for a period of ninety 90 days from the date of purchase from 3Com or its authorized reseller 3Com warrants the media containing software against failure during the warranty period No updates are provided 3Com s sole obligation under this express warranty shall be at 3Com s option and expense to refund the purchase price paid by Customer for any defective software product or to replace any defective media with software which substantially conforms to applicable 3Com published specifications Customer assumes responsibility for the selection of the appropriate applications program and associated reference materials 3Com makes no warranty or representa tion that its software products will meet Customer s requirements or work in combina tion with any hardware or applications software products provided by third parties that the operation of the software products will be uninterrupted or error free or that all defects in the software products will be corrected For any third party products listed in the 3Com software product documentation or specifications as being compatible 3Com will make reasonable efforts to provide compatibility except where the non compatibility is caused by a bug or defect in the third party s product or from use of the software product not in accordance with 3Com s published specifications or user manual THIS 3COM PRODUCT MAY INCLUDE OR BE BUNDLED WITH THIRD PARTY SOFT
51. u are connecting Server Types Tab The Server Types properties screen is used to set various options related to your connection and to define the protocols for the computer you are dialing BellSouth ki x General Server Types Scripting Multilink Type of Dial Up Server rc etc These boxes it a m should NOT Pr en be chec ked I Require encrypted password J Require data encryption J Record a log file for this connection Allowed network protocols J NetBEUI I IPX SPX Compatible V TCPAP TCP IP Settings Cancel Advanced Options You do NOT want to check the boxes Log on to Network and Enable software compression Allowed Network Protocols If you are connecting to the Internet you must check TCP IP option as shown in thepreceding screen In general this is the only option 36 Install Guide Troubleshooting that you should have checked when connecting to the Internet The TCP IP Settings button allows you to configure your specific TCP IP settings For your BellSouth installation do not change the settings on TCP IP or Scripting or Multilink tabs gt The following differences appear in Windows 2000 If your FastAccess icon is not on the desktop find the Network and Dial Up Connections icon either on the desktop or in the Control Panel right click it and select properties from the drop down menu Then right click the FastAccess icon and select properties You should not chan
52. uter and install the PCI card Windows NT users should go first to Chapter Two and install the card then verify Remote Access Service RAS and last install the 3Com HomeConnect software as shown in this chapter Chapter Three covers verifying the connection and Chapter Four connecting to your service provider You are now ready to begin the modem software installation gt During the software installation there are some differences between the installation of the software to systems running Windows 95 98 Me 2000 and those running Windows NT Consequently we will use a symbol in the text to identify those steps that apply specifically to Windows NT operating systems NT You may be asked to insert your Windows operating system CD ROM during the install You should locate it now and have it ready before you begin in case it is needed Software Installation Procedure Place the 3Com ADSL PCI Installation CD ROM in your CD ROM drive The Setup program should automatically start as shown on the following page Throughout this guide Millennium Windows upgrade to Windows 98 is abbreviated as Me 3Com HomeConnect ADSL Modem PCI Chapter One InstallShield Wizard x Welcome to the InstallShield Wizard for 3Com HomeConnect ADSL Modem PCI The InstallShield Wizard will install 3Com HomeConnect ADSL Modem PCI on your computer To continue click Next i Cancel may have running
53. zard id Completing the Network Connection Wizard Type the name you want to use for this connection Fasthocess ADSL To create this connection and save it in the Network and Dial up Connections folder click Finish To edit this connection in the Network and Dial up Connections folder select it click File and then click Properties VW Add a shortcut to my desktop lt Back Cancel 28 A Install Guide Troubleshooting The FastAccess ADSL shortcut icon looks like the picture shown here except that the background a color may vary Fast ccess ADSL Once you have clicked Finish and exited the Network Connec tion Wizard you will see a window called Connect FastAccess ADSL Type in your user name and password Check to ensure that the phone number is set to p8 35 this is the correct setting in Windows 2000 and click Dial Connec t FastAccess ADSL Creating a Dial Up Connection in Windows 95 98 Me Open the Dial up Networking folder as follows e In Windows 95 98 Start gt Programs gt Accessories gt Communications gt Dial Up Networking e In Windows Millennium Start gt Settings gt Dial up Networking Double click the Dial Up Networking icon which will look similar to one of the icons shown here gt Dial Up Dial Up Networking Networking 29 3Com HomeConnect ADSL Modem PCI Chapter Five You will see an icon for Make New Connection 23 Double click on this
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