Center For Digital Education: Dell MDM Advertorial
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1. Mobile Devices n Education A Comprehensive Management Approach The use of mobile devices on campus networks is exploding According to a recent Center for Digital Education Survey 6 percent of respondents said K 12 and higher education stu dents bring their own mobile phones or tablets to school for use on the campus network while 84 percent of respondents said faculty and staff do the same The accelerating adoption of mobile devices in education both institution owned and personal is forcing IT departments to rethink the way they manage end user devices Because tablets are powerful versatile and reasonably priced many educators especially in K 12 Schools and districts are eager to purchase those mobile products for use in the classroom At the same time more and more students and employees especially in colleges and universities are asking for the chance to run academic and business applications on their personal tablets laptops and smartphones As institutions add these consumer oriented devices to the desktop and laptop computers already present on campus IT professionals face an entirely new challenge They need About this Paper Many K 12 school districts and institutions of higher learning are embracing the reality of increased mobile device usage and bring your own device BYOD initiatives on their campuses and the impact this will have on IT Those pressed with supporting this2. Windows 8 along with the Windows and Mac OS computers they already support e How can IT secure the network when it is opened to devices that the institution doesnt own e How can IT maintain compliance with federal State and local laws and regulations such as the Children s Internet Protection Act CIPA and sec tion 508 Compliance when students are access ing Web content via the institution s network e How can IT manage mobility network traffic and control maintain network stability with the proliferation of mobile devices and the increased use of digital content in the learning experience e How will IT manage all those elements with out putting new burdens on its budget and resources especially in an era when institu tions everywhere face tremendous pressure to accomplish more with less Policy enforcement and security are just as important for tablets and smartphones as they are for desktop and laptop computers But managing mobile devices demands a different approach A strong policy for institution owned mobile devices and BYOD should cover device selection and security and offer application controls Dell s education solution team has been working with IT professionals at many K 12 districts and institutions of higher learning to help address the challenges of incorporating the new generation of mobile devices into an existing IT infrastruc ture To support this instruction model Dell has developed a comprehe
3. e passed as indicated by the VW mark e was not an applicable feature of the identified OS identified by an O symbol or e functionality is not currently available using KACE as noted by the MP symbol Note These capabilities may be delivered using Dell partner products The functional tests were conducted using two device categories e Notebook type device including laptops notebooks or tablets running supported Windows or Mac OS e End user mobile device including tablets iPads or smartphones running supported iOS or Android OS Test and test execution details 1 Device enrollment a Notebook type device mass or indi vidual enrollment via K1000 appliance b 10S and Android devices individual enrollment via K5000 appliance 2 Force AD password change at login a Notebook type device Set by IT administrator via AD policy b 10S and Android devices Not a feature of these OSs to join devices to AD domains user domain authentication may be achieved with these devices via Web interface see 10 Quest self service AD password reset 3 Set user device passcode a Notebook type device passcode is not a feature of Windows or Mac OSs b iOS and Android devices configuration profile via K5000 appliance 4 Install or uninstall enterprise applications a Notebook type device mass or individ ual install or uninstall via K1000 appliance b 10S and Android devices mass or individ ual ins
4. devices from a single integrated management console The Challenge The existing collection of consumer oriented devices is difficult to man age For example each time the IT department needs to distribute a new application to multiple devices it has to buy the software through the appropriate app store Since those stores make no provisions for volume purchases IT must give each student a voucher to download the application individually It has no control of these downloads and no way to confirm whether Students have completed them successfully or used the vouchers to buy something else entirely Because there is no enterprise level manage ment capability securing the mobile devices is a challenge Also because each device can support only one user profile and login sharing devices among students is difficult Proposed Solution To complement the Apple and or Android devices already in use the school purchases Dell Latitude 10 tablets with Windows 8 or Windows 8 Pro It uses the K1000 K2000 and K3000 management appliances to manage all of these devices Windows iOS Mac OS X and Android from one integrated KACE management console 3 One Device Per Student The Situation The institution has provided each Student with his or her own device to support a blended or personalized learning initlative The Challenge Institutions in this scenario face the same range of challenges as schools in scenario 2 The devices a
5. management In conducting these functions the strategy addresses both institution owned and privately owned devices in order to protect the privacy of users who also keep content on their personal devices With very few exceptions Dell s mobility solution performs all of these device management functions for every end user device that may be present in an education environment Dell has thoroughly tested the solution against a broad set of com mon education use cases and end user devices and documented the test results on page 9 Service Simplification As devices on campus proliferate in number and variety so may the Strain on the campus service desk as end users call for help with everything from obtaining or resetting credentials and passwords to acquiring software to modifying configurations A solution based on the K Series of appliances includes a portal through which users can easily perform many functions themselves This significantly reduces the volume of calls that the service desk must field while allowing users to get up and running quickly Security Because mobile devices are at a higher risk of being lost or falling into the wrong hands than desktop systems the IT staff must apply strong measures to protect sensitive data and user privacy If a student teacher or staff member loses a mobile phone or tablet the IT department must be able to wipe institutlon owned content from its memory and lock out access to ent
6. real depth of management capabilities required for managed systems KACE K2000 Deployment Appliance a solu tion that automates the provisioning of systems running Microsoft Windows and Mac OS X The K2000 core deployment functionality includes network OS installation imaging migration inventory systems recovery pre and post deployment tasks and an integrated deployment library Plug and play deployment allows an institution to simply connect the K2000 to its network and immediately begin provisioning systems The K2000 also includes its own inte grated DHCP server which speeds deployment for those institutions that do wish to utilize their existing DHCP servers for provisioning tasks Additionally the K2000 directly manages all PXE requests eliminating the cost and complexity of requiring stand alone PXE servers The upcoming K2000 v3 5 release will include support for the UEFI boot environment for imaging KACE K3000 Mobile Management Appliance a solution that integrates with other K Series appliances to detect track and control personal and institution owned mobile devices running both Apple iOS and Google Android in an enterprise setting The K3000 helps IT man age both corporate and personal devices and protects sensitive content on those devices The Dell KACE K3000 Appliance together with the Dell KACE K1000 Management Appliance offers a comprehensive integrated easy to use solution to manage all supporte
7. ADO SPRINGS PASSWORD RESET REQUESTS Requiring domain users to register a password or WERE TOPPING OFF AT enforce a mobile user device passcode when trying to access resources from their devices Test Z Enrolling mobile devices into the management environment x CHALLENGE 2 96 OF K 12 SCHOOL CHALLENGE 3 DISTRICTS ALLOW IN EARLY 2009 THERE WERE MORE STUDENTS TO THAN 3 5 MILLION LIVE EDU USE PERSONAL HIGHER EDUCATION STUDENTS DEVICES a JUST TWO YEARS LATER THAT NUMBER MORE THAN QUADRUPLED TO MORE THAN 15M TESTS Side loading applications to many devices in one process rather than downloading to one machine at a time from an app store CHALLENGE 4 THERE ARE TEST 4 Remotely wiping all applications and data from a device if it is lost and returning it to factory settings S B WORTH OF MOBILE PHONES LOST IN THE US EVERY YEAR AVERAGES OUT TO 600M WORTH OF MOBILE PHONES LOST PER STATE o SOURCES 4 HTTP DL ACM ORG CITATION CFM ID 2382486 amp DL ACM amp COLL DL amp CFID 273595738 amp CFTOKEN 95084552 2 2011 2012 CDE DIGITAL SCHOOL DISTRICTS SURVEY 3 WWW LIBRARYSTUDENTJOURNAL ORG INDEX PHP LSJ ARTICLE VIEW 289 321 4 HTTP MASHABLE COM 2012 04 15 LOST PHONE INFOGRAPHIC Mobile Devices in Education 7 THis INFOGRAPEIC REPRESENTS THe CHALLENGES INSTITUTIONS FALE WHEN CONFRONTING THESE USE CASES AND WHAT VELL TESI 5 Deploying a pre configured SonicWALL
8. It must do this without relying on app stores which don t allow for volume purchases and downloads The IT department must be able to distribute software licenses to end users and harvest unused licenses for reuse If a users device is lost or stolen IT must be able to remotely wipe all enterprise owned software and data from that asset In addition IT must ensure that the student s personal device which becomes an institution resource ina BYOD context is not being used to access inappropriate content Proposed Solution The institution implements a device management solution such as KACE K1000 K2000 and K3000 to manage Windows Mac iOS and Android devices from a single integrated management console This approach ensures that all data passing to and from all devices will go through the appropriate firewalls and security measures keeping data and enter prise assets safe and allowing IT to maintain content controls Conclusion As BYOD and mobility initiatives become commonplace in education institutions find themselves needing to manage a mix of end user devices in the IT environment To do this effectively the devices require a comprehensive mobility management solution Providing access to institution networks and resources while ensuring that the correct security ser vices and management capabilities are in place all while minimizing risk is a complicated task Obtaining the right resources processes and
9. VPN client allowing end users to access the network remotely without any additional setup CHALLENGE 5 STATES HAVE VIRTUAL SCHOOLS OR ONLINE LEARNING INITIATIVES CHALLENGE 6 CHALLENGE 7 Bo OF K 20 FACULTY AND STAFF BRING A PERSONAL DEVICE TO WORK WITH THEM LAPTOP TABLET OR SMARTPHONE THAT THEY USE TO ACCESS THEIR SCHOOL OR COLLEGE S NETWORK OF COLLEGE STUDENTS OWN A SMARTPHONE TEST G Automatically pushing out corporate Wi Fi settings to end user devices CHALLENGE 8 IT LABOR ASSOCIATED WITH jra 8 ar a utomatically sending INSTALLING ADMINISTERING application and operating AND SUPPORTING DEVICES systems patches to Windows REPRESENTS and Mac devices 80 OF THE ANNUAL DEVICE COST PER USER TEST Wiping institution owned applications from a device but not personal applications 5 HT TP SLOANCONSORTIUM ORG PUBLICATIONS SURVEY GOING_DISTANCE_2011 6 WWW EDUCAUSE EDU LIBRARY RESOURCES ECAR STUDY UNDERGRADUATE STUDENTS AND INFORMATION TECHNOLOGY 2012 7 CENTER FOR DIGITAL EDUCATION RESEARCH SURVEY 2013 8 HTTP BOICEENTERPRISES T YPEPAD COM BLOG VIRTUALIZATION 8 Mobile Devices in Education appliance provides secure access to corporate resources such as email files Web applications or intranet resources Additionally the K1000 appliance provides a self serve Web based portal for user activities 1 e s
10. ad applications a Notebook type device Nota feature of Windows x86 or Mac OSs b 10S and Android devices via K5000 appliance 8 Configure Wi Fi settings a Notebook type device via Group Policy or Script via K1000 appliance b 10S and Android devices via profile K3000 appliance 9 Patch applications and OS a Notebook type device mass or individual patching via K1000 appliance feature of these OSs for mass deployment users may enable automatic updates on individual devices 10 Quest self service AD password reset a Notebook type device via Quest Password Manager self service portal b 10S and Android devices via Quest Password Manager self service portal 11 Deploy SonicWALL VPN a Notebook type device deployment of a pre configured client to eliminate the need for end user manual configuration via script K1000 appliance b 10S and Android devices deployment of a VPN chent via K5000 appliance SonicWALL pre configured client not available at this time 10 Mobile Devices in Education Dell developed the RA and conducted the tests to provide a clear path for customers to imple ment an end point management solution that will support an institution s mobility initiatives As with all technology evolutions the ongoing development of mobility technology presents some notable challenges In designing an OS for mobile products manufacturers have primarily focused on the needs of t
11. change are wrestling with how to manage a broad assortment of end user devices now connecting to their IT environments These devices include consumer oriented smartphones tablets and laptops as well as products designed for use within a managed environment This paper outlines an approach that Dell has developed and tested to meet the unique needs of education Conceived as an easy to use solution for education institutions it is designed to be simple to implement and manage and to address a variety of mobile devices 2 Mobile Devices in Education to make some crucial choices deciding which mobile devices to buy or support is only one of them Long before an institution places its first order for tablets for the media center or allows teachers to incorporate smartphone apps into the chemistry curriculum the IT department needs to design a sound strategy for provisioning securing and supporting the devices that will be accessing the institution s network and resources When schools or campuses buy mobile devices or when they open up their IT environment and invite students faculty and staff to bring their own devices also known as BYOD the job of managing and securing the enterprise grows much more complex Several questions need to be raised and answered so the proper IT Strategy can be developed and put into place Starting with e How will IT accommodate the myriad end user products running under iOS Android and
12. d desktops laptops servers and mobile devices The K1000 and K2000 are available as either virtual or physical appliances As a virtual appli ance they can each support up to 10 000 nodes As physical appliances they are available with three licensing options small O to 1 000 nodes medium up to 3 500 nodes or large up to 20 000 nodes The K3000 currently is available as a virtual appliance only It supports up to 10 000 nodes The physical appliance available in April 2015 will scale in the same way as the physical K1000 and K2000 products If the user wants to enable functions that the basic KACE solution does not provide such as private networks or single sign ons additional components are available to manage those activities Dell has already engineered the neces sary links making it a simple matter to plug these components into the main solution A Proposed Solution for Mobility Management To provide clear practical information about how an education institution might implement a comprehensive systems management solution Dell has developed a reference architecture RA and tested its performance in a series of use cases provided by Dell s education customers These use cases represent a series of IT actions activities that typically occur in education IT departments where there is a mix of devices and OSs Figure A on pages 6 and 7 illustrates those activities in an institution that has embraced the principl
13. e of BYOD Summary of use cases tested using the Dell RA 1 Enroll mobile devices into the management environment 2 Require domain users to register a password or 5 Enforce a mobile user device passcode when trying to access resources from devices 4 Install or uninstall enterprise applications 5 Wipe institution owned applications from a device but not personal applications 6 Remotely wipe all applications and data from a device if it is lost and return it to factory settings 7 Side load applications Side loading in this context refers to the capability to automate the mass distribution of apps to many devices in one process rather than downloading to one machine at a time through an app store such as Microsoft s Windows Store Google s Google Play Store or Apple s App Store 8 Automatically push out corporate Wi Fi set tings to end user devices 9 Automatically send application and operating systems patches to Windows and Mac devices FaURE B Mobile Devices in Education 5 10 Use Quest Password Manager to allow end users to reset their Active Directory AD passwords via self serve portal 11 Deploy a pre configured Dell SonicWALL VPN client allowing end users to access the net work remotely without any additional setup The mobility solutions RA diagram in Figure B below depicts one possible and suggested deployment configuration In this configuration admin access to the KACE appliances
14. er 6 the next time Student A receives a tablet and starts work on the program the software might automatically jump to Chapter 6 causing confusion Also when a student enters personal information ona device there is no way to wipe that information before the device passes into another student s hands Proposed Solution The school implements a device management solution such as KACE K1000 K2000 and K3000 to manage all devices from a single integrated management console Dell highly recommends Windows 8 or Windows 8 Pro devices for this kind of environment since this OS allows the school to maintain an individual learning profile for each student rather than one learning profile per device 5 Bring Your Own Device BYOD The Situation The institution allows students faculty and staff to bring personally owned devices to campus Users connect these devices to the campus network to access resources appli cations and systems that the institution owns The Challenge The large variety of devices and OSs present on campus creates a challenge for an IT department that needs to give users secure access to the enterprise network and resources The IT department must implement basic password protection on each privately owned end user device IT needs a simple consolidated method for distributing in house applications as well as purchased applica tions to Windows and non Windows devices 12 Mobile Devices in Education
15. erprise content for that device When students graduate or employees leave the institution IT must be able to remove all enterprise content from their personal mobile devices or remove all content from institution owned devices before they can be reissued Dell s recommended solution incorporates the SonicWALL firewall an easy to install next gener ation firewall NGFW that is widely embraced in the education market A single box that integrates all the necessary security applications the Son IicWALL firewall is deployed at the edge of the network to prevent malware viruses and other attacks It protects personal data on an institu tion s network and blocks access to unauthorized content No school wants to land in the media spotlight because a child with a tablet has wan dered onto an inappropriate site or a hacker has Mobile Devices in Education 3 Stolen personal student information The KACE K Series and SonicWALL solutions help to vastly reduce those risks from endpoint to perimeter Diverse Assets One Management Process Dell s recommended mobility management Strategy for education is delivered by the KACE K Series family of systems management appliances The KACE approach treats mobile device management as an extension of the management process for desktop laptop and server machines With a single solution for all of its assets an IT department can handle all trouble tickets through the same service desk consol
16. ervice requests or software downloads and the KS000 appliance provides a Web based portal for user device enrollment and information The specific versions used in the RA include e K1000 Management Appliance version 5 1 SP1 e K2000 Deployment Appliance version 3 4 e K3000 Mobile Management Appliance version 1 0 Dell Quest One Password Manager version 5 0 1 e Dell SonicWALL Aventail SSL Appliance version 10 6 2 e Optional Bomgar appliance Dell technol ogy partner that provides an appliance based remote end user support solution Dell conducted tests using the RA to determine how well the solution performed each of the use cases for the following devices e Dell Latitude 2120 with Windows 7 Pro e Dell Latitude 3500 with Windows 8 Pro e Dell Latitude 10 Tablet with Windows 8 Pro e Apple MacBook with Mac OS 10 7 5 e Samsung Galaxy Tablet 2 with Android 4 04 Ice Cream Sandwich e Apple iPad 2 Tablet with iOS 6 0 e Apple iPhone with iOS 6 0 e Motorola Droid Android phone with 2 5 4 Gingerbread The testing approach assumed that all users have an AD account managed by the institution It also assumed that for user owned devices BYOD the management of those devices is contained to the management of the institution enterprise applications and configuration profiles The outcome of the tests 1s captured in Table 1 page 9 All of the use cases were tested against the identified OSs and either
17. he end user and have not fully considered centralized management of these devices Not all vendors have embraced certain capabilities such as the ability to mass deploy applications side loading Nor do existing APIs allow for automated application and OS updates on mobile devices Direct customer application distribution of ISV applications for Windows 8 also presents some unique challenges that need to be considered Currently there is no way to effectively purchase a modern Windows application directly from an ISV and load it to a Windows 8 device outside of the Windows Store Today the only way to purchase apps is through the Microsoft Windows Store which limits distribution to five devices owned by the same Microsoft Account The Supported modes of application distribution are evolving for this Windows 8 platform and are expected to support an effective side loading approach in the near future In addition for customers looking to leverage the UEFI standard to image devices over the net work the UEFI specification regarding network booting has not been finalized so as such there is no standard for native network UEFI booting If network boot is required Dell recommends setting UEFlI based machines to emulate old BIOS and to use PXE to boot them for image manage ment functions Which Solution Meets Your Needs K 12 schools and institutions of higher learning take different approaches to supporting mobile devices Wh
18. idate its reports on inventory and asset management and apply IT policies consistently across all devices If you already have a systems management Strategy in place your solutions may have grown unwieldy and difficult to manage over the years perhaps because you have customized them to address specific requirements or because you have implemented different products to manage different types of devices Also your current solutions might not accommodate newer devices and operating systems Dell s KACE based solution can simplify or complement your overall management approach allowing IT staff to handle all management functions through a single integrated management console Whether you are building onto a legacy system or starting fresh KACE appliance based systems are easy to implement offering rapid productivity gains and the control that is required The Dell KACE K Series includes KACE K1000 Management Appliance a fully integrated systems management solution for systems running the Microsoft Windows Mac OS X and Linux OSs In order to provide both broad visibility of all networked systems and depth of management control the K1000 architecture supports both in band agentless and out of band agent based management Agentless capabilities allow the K1000 to reliably 4 Mobile Devices in Education discover and inventory all systems on the net work in real time while the K1000 Management Agent provides the
19. ile some are not yet supporting them at all many have purchased devices or are allowing users to bring their own The ideal route for integrating mobile devices depends a great deal on an institution s current situation as well as its technology goals Whatever an institution s particular needs there is a solution available for managing and securing all end user devices simply and efficiently Here are five typical scenarios with recom mended solution paths 1 The Greenfield The Situation The college university or school district has deployed desktop machines in its com puter labs but has not yet created a mobile learning environment It might be a new school or it might simply be waiting for technologies to mature before adopting a mobile technology strategy The Challenge The administration wants to give students mobile devices that its curriculum officials have recommended and that the IT department can manage easily Proposed Solution The school purchases Dell Latitude 10 Windows 8 or Windows 8 Pro tablets for student use supporting them with K1000 and K2000 management appliances 2 Adding Windows 8 Computers to Existing Mobile Devices The Situation The school or district has pur chased iPads or Android tablets for student use or it is allowing individuals to use their personal devices Administrators faculty want to add Windows 8 devices to the mix but they need a Solution that will allow IT to manage all
20. is directed via LAN Internet or cloud the AD Server pro vides the authentication services to the entire IT infrastructure Quest Password Manager provides password management services tied to the AD the managed end points are connected via LAN Internet or cloud an optional Bomgar appli ance provides remote access and support to the end points and the Dell SonicWALL Aventail SSL THE DELL MOBILITY SOLUTION REFERENCE ARCHITECTURE Email Server File Server a ay AD Server Authentication D7 Quest AD Password Reset BOMGAR remote access LAN Internet or Cloud Web Server Intranet D 5 a Oo Q IOS and Android D gis K3000 Appliance l Tablets and Smart Phones Q 6 Mobile Devices in Education FIGURE A MOBILE DEVICE MANAGEMENT LIFECYCLE NEEDS IN EDUCATION DELL IDENTIFIED SEVERAL USE CASES THAT OCCUR WHEN IMPLEMENTING A MOBILE MANAGEMENT SOLUTION UN EDUCATION Teste TO ENSURE TTS MOBILU SOLUTION MET THESE NEEDS e U 6 6 UOU U U O CHALLENGE 1 Test t THE UNIVERSITY OF COLORADO e Using Quest Password Manager to allow end users to i reset their AD passwords via self serve portal COLOR
21. nsive approach to mobile device management based on its KACE K Series of endpoint systems solutions as a systems management best practice to address the complex challenges that IT organizations face This paper provides a proven approach toolset and reference architecture RA that institutions can implement to manage multiple device types and operating systems OSs This best practice model applies regardless of the access model whether you are implementing a BYOD initiative purchasing mobile devices for the institution or both This paper also provides a detailed device management approach for institutions that are looking to adopt Windows 8 into their environ ment while still preserving the investments that have been made in legacy end user mobility devices Dell s mobility solution enables IT professionals to manage secure and support the devices connected to their district or campus network both fixed and mobile and whether running Windows including Windows 8 Mac OS Linux iOS or Android all from an integrated management console Management Service Security The Dell mobility solution for education addresses three areas of vital concern Device Management This includes func tions such as maging and image management deployment application compatibility user state migration inventory and asset management password management patch management reporting desktop virtualization and configura tion and policy
22. re difficult to manage users must download applications individually from an app store the institution cant control or confirm those downloads the institution lacks the enterprise management capability to prop erly secure the mobile devices and devices are not easily shared among students Proposed Solution The institution implements a device management solution such as KACE K1000 K2000 and K3000 to manage the Windows Mac IOS and Android devices present on campus all from a single integrated management console 4 One Device Per Many Students The Situation The school has purchased a limited number of mobile devices to be shared by all of its students The school utilizes a homeroom model or a cart model for device deployment during the school day The Challenge Schools in this scenario face many of the same challenges as in scenarios 2 and 3 The devices are difficult to manage Mobile Devices in Education 11 users must download applications for non Windows devices individually from an app Store the school cant control or confirm those downloads the school lacks the enterprise management capability to properly secure the mobile devices and devices are not easily shared among students Schools in this situation face other challenges as well When students share devices it 1s extremely difficult to manage their progress For example if Student A is working on Chapter 3 of a program and Student B is working on Chapt
23. tall or uninstall via K5000 appliance 5 Wipe enterprise elements a Notebook type device Not currently avail able as a standard feature set of the K1000 appliance may be achieved via distribution scripting and reporting modules b 10S and Android devices via KS5000 appliance 6 Remote wipe device lost or stolen a Notebook type device Not currently Mobile Devices in Education 9 TABLE 1 MOBILITY SOLUTION USE CASE TESTING RESULTS Windows 7 MAC OSX Leena a a e eee MEEA o Oes mm om i ewer mm o oe mt Oo vv I EARAESEAES O Nota feature of the device operating system W Not currently available Notes Application management on Windows 8 devices is currently designed to work for desktop mode only K3000 is not designed to initiate a full wipe on BYOD devices Dell SonicWALL deployment is without pre configuration on iOS and Android Windows 7 and Windows 8 devices based on x86 architecture were tested You can install LOB Windows Store apps that are not signed by the Windows Store The apps must be cryptographically signed and follow Microsoft deployment documentation See Microsoft technote http technet microsoft conVen us library hh852635 aspx available as a standard feature set of the b 10S and Android devices Nota K1000 appliance may be achieved via third party solutions b iOS and Android devices Full wipe reset to factory settings via K5000 appliance 7 Side lo
24. tools to drive a successful program requires careful planning Whether you are just starting a mobility or BYOD initiative at your institution or you have already made progress in that direction several key questions can help you determine the information you need to successfully implement the right solution 1 What is the current and projected device pro file that you will support in your environment 2 Will the tools and processes currently in place be flexible enough to support the anticipated growth of your program 5 What use cases will you need to support 4 How can technology help you scale your IT resources while minimizing costs and addi tional IT management overhead Dell s mobility management specialists can help you explore these questions and tailor a strategy for your institution For more information contact your Dell account manager or salesperson Dell is a premier provider of computer products and services on which K 20 education institutions build their information technology and Internet infrastructures Dell listens to customers and delivers what they value comprehensive solutions to achieve educational and research goals Dell designs manufactures and tailors products and services to customer requirements and offers an extensive selection of software and peripherals For more information visit www dell com education www dell com hied and www dell com kace 2015 e Republic All righ
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