User manual - The Hearing and Vision Center
Contents
1. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help A DANGER DO NOT USE the COMFORT DIGISYSTEM products if you have a PACEMAKER or other implanted device The Comfort Digisystem products could cause the pacemaker or other implanted device to malfunction and cause serious injury or death 3 Functions of the Conference Microphone DC10 On Off Function indicator N Pairing button Menu control volume control for Bluetooth Answering button for Bluetooth Mode selector Charging socket Mic line in Multifunction socket 4 Functions Charger unit quae Multifunction socket USB socket Zu for service Charging Line in socket 5 Included accessories Charger A11 Charger unit Cable Split cable Necklace x 2 Clip on microphone Conference Microphone DC10 6 Getting started Charging The Conference Microphone DC10 is chargeable Charge the DC10 at least five hours before you use it for the first time An empty battery Is fully charged within five hours During charging the function indicator shows red and a lightning bolt appears through the battery symbol in the display Once the battery symbol is filled with green columns the unit is fully charged and switches to auto matic float charging Connecting a charge2. Voice dialling is activated by briefly pressing approx 1 2 second the answering button Re dialling is activated by pressing the answering button approx 2 seconds Microphone position During a telephone call it is possible to select between the modes Omni Wide Omni Narrow and Zoom using the mode selectors on the long side of the unit Volume control During a telephone call the volume can be adjusted by using the menu control on the long side of the unit this adjusts the telephone s volume control The display shows the current volume When using land line cordless and mobile phones at the same time On some land line cordless telephones the Bluetooth connection Is not active if no call is being made This can cause a time delay before Bluetooth is connected for an incoming call In certain cases the time delay can be avoided by pairing a cordless telephone in the Pair Mobile profile but this can cause problems with initiat ing outgoing calls from the land line cordless telephone For more information see More Functions Some mobiles require further adjustments to obtain sufficiently loud sound For example increase the level manually in the media player s equalizer SonyEricsson Charger unit The Conference Microphone DC10 is delivered with a charger unit Apart from charging the microphone the unit can be connected to external sound sources There are 2 sockets at the right hand short side of th
3. on Check that the charger is connected to the plug socket Poor speech intelligibility The distance between the transmitter and the receiver may be too long The range is around 30 metres The distance between the microphone and the person who Is talking may also be too long move the microphone nearer to the person talking Try to change channel environment Poor range and interference In some environments Involving e g concrete Iron or sheet metal structures the range may be reduced There may also be equipment nearby causing interfe rence Change channel No sound Check that the transmitter and receiver are set to the same channel Loud hissing noise no sound transfer Check that the units are paired The unit will not start during charging Disconnect the charger Check the selection Auto power off under Settings in the menu Conference Microphone DC10 9 12 Battery maintenance The rechargeable products in the Digisystem series are equipped with Li Pol batteries ie the same type of batteries used for most mobile phones and laptop computers on the market today These types of batteries are able to store large amount of energy in relation to their weight and volume The capacity of Li Pol batteries diminishes during its life cycle The battery type has no memory effect which would mean that you need fully discharge the battery before charging to minimize capacity loss This means that you can just a
4. comfortaudio us MA0361 Ver 1 21 RevB 110729
5. Comfort Digisystem User manual SecureStream I j Technology Comfort Digisystem Conference Microphone DC10 gt Comfort Audio se Comfort Audio HEAR THE FUTURE User manual Table of Contents Page 1 Introduction to the Comfort Digisystem 3 2 Regulatory information 3 3 Functions of the Conference Microphone DC10 4 4 Functions Charger unit 4 5 Included accessories 4 6 Getting started 5 7 Listening modes 5 8 Menu 6 9 More functions 8 10 Radio range and channels 9 11 Trouble shooting 9 12 Battery maintenance 10 13 Technical data 10 14 Service and warranty 10 15 Important safety instructions 11 Conference Microphone DC10 1 Introduction to the Comfort Digisystem Thank you for choosing Comfort Digisystem The products are easy to use whether you use a hearing aid or not Before using the product please read this User manual carefully Using the Conference Microphone DC10 transmitter the signal is transferred digitally resulting in an excellent clear sound The Comfort Digisystem products feature SecureStream Technology a unique patented digital technology allowing eavesdrop secure radio transfer in real time PSE Perceptual Speech Enhancement The Conference Microphone DC10 is equipped with high power sound processing that is used in the two omni modes omnidirectional The method is based on emphasising meaningful parts of speech Please visit our website for more informatio
6. UL Standard for Safety for Audio Video and Similar electronic apparatus Safety Requirements UL 60065 Issue 2003 06 30 Ed 7 Rev 2007 12 11 Certified to CSA Standard for Safety for Audio Video and Similar electronic apparatus Safety Requirements CAN CSA C22 2 No 60065 03 Issued 2003 04 01 Ed 1 Amendment 1 2006 Intertek ETL Control number 4002355 Conference Microphone DC10 WARNING Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment NOTE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protec tion against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communi cations However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver
7. channel The transmitter and receiver are set to the default channel by the manufac turer Change channel 1 Choose Channel in the menu 2 Select anew channel using the menu control Channel information is also given when the units are paired FFC Free Frequency Check indicates in green the suit able frequencies for the specific environment Please note Switch off any other Digisystem transmit ters in your room for correct result FFC dB indicates the noise level in dB for each channel The higher the value the lower the risk of interfer ence Pair To use a receiver and transmitter together they must be paired All transmitters and receivers are default paired at the factory and will work together NB To prevent eavesdropping a new code key must be generated and transmitted between the units by pairing Transmitting receiving of pairing information along with a new code can be performed from any Comfort Digisystem unit with a display To pair units without a display see section Pairing via pairing button for more information Pairing information or a new code key can be received by several activated units Pairing via menu 1 Choose Communication Pair 2 Select Receive info on one unit Ready to receive pairing info is shown in the display 3 Select New code on the other unit select Yes 4 Generate new code and send info is shown in the display Select Yes Now both the channel and the codin
8. e charger unit marked 1 and 2 look underneath At socket 1 an external microphone can be connected At socket 2 a stronger signal source such as TV MP3 radio etc can be connected It is not possible to use both sockets at the same time In that case an error message is shown Disconnect from Mic Line The level of these signal sources can then be adjusted under Inputs Charger unit 10 Radio range and channels The transmitter and receiver have built in antennas The radio range between the units is around 100 feet 30 metres This may however vary depending on the particular environment you are In Like all radio systems Comfort Digisystem communi cates on specific channels If you use two transmitters on the same channel or a neighbouring one there may be interference Other electronic equipment can also interfere with radio transmissions The channel that you use In your country is perhaps not permitted abroad Always get in touch with your hearing aid provider in your country in order to find out which channels are permitted in different countries Comfort Audio is not liable for unauthorized use of radio waves such as but not limited to interferences with police communication or strategic communication military installations etc 11 Trouble shooting The transmitter and receiver do not start Charge the transmitter and receiver Remember to press the On Off button down for 2 seconds to switch the unit
9. ection Communication Activate Bluetooth Enter the menu Communication Bluetooth Enable Bluetooth menu When BT only is selected the transmitter is active only when the telephone call is connected via Bluetooth or a headset cable is connected and activated Pair Mobile Communication Bluetooth Pair BT Pair Mobile code 1234 is used to pair a mobile with the DC10 Pair Phone Communication Bluetooth Pair BT Pair Phone code 0000 is used to pair a landline based wire less DECT or mobile phone with the DC10 Select Clear settings Communication Bluetooth Pair BT Clear settings to clear all information about paired units Please note After this the Bluetooth units have to be paired again so that Bluetooth can work You can use Mix level to select how loud your own voice is during a phone call Answer an incoming call Press the answering button briefly around 1 2 second or answer with the telephone End a call Press the answering button briefly around 1 2 second or end the call with the telephone Make a call When you make a call the sound is automatically trans ferred via the relevant Bluetooth connection depending on the telephone s settings to the DC10 Conference Microphone DC10 8 One of the Bluetooth connections telephone code 0000 has priority This means that the voice dialling and re dialling functions only work in this telephone if two telephones are connected
10. g information have been sent and sound transfer is eavesdrop secure 9 To pair another unit into your coded system select Send info instead on one of your paired units Pairing via pairing button The only way of pairing units without a display with the pairing button You can activate the Pairing function via the pairing button 1 One brief press of the button opens the Fairing menu 2 Two brief presses activate the Send info function 3 One long press activates the Receive info function Bluetooth Here you can activate Bluetooth to be able to pair the Conference Microphone DC10 with a telephone or mobile For detailed user information see chapter More Functions Bluetooth Sound Treble and Bass Treble and Bass control that allows simple adjustment of the unit s equalizer Press the answering button to return to the menu Equalizer You can obtain fine tuning of the sound characteristics by changing the level at various frequencies from low to high frequencies The level can be increased or reduced at the mid range frequencies 63 Hz 125 Hz 250 Hz 500 Hz 1 kHz 2 kHz 4 kHz and 8 kHz Press the answering button to return to the menu Advanced settings Here you can adjust PSE compensation in the modes Omni Wide and Omni Narrow Settings are saved separately for each mode The effect of increasing this value is that the volume will increase when the overall sound level in the environ ment raise
11. hould not be used if there is a risk of getting stuck e g in a machine or other objects Keep small parts out of reach of children and animals Choking hazard if swallowed There is a danger of explosion if the battery is incorrectly replaced Follow these instructions 1 Do not use this product near water or in moist environments of any kind 2 The product shall not be exposed to excessive heat such as sunshine fire or the like 3 Do not use the product near any heat sources such as radiators heat registers or other apparatus that produce heat e g amplifiers and do not leave products e g In a warm Car 4 Do not disassemble the product 5 You must not change the battery yourself please contact your point of purchase 6 Do not defeat the safety features of the polarized or grounded plug A polarized plug has two blades with different widths and will only fit into the socket one way A grounded plug has a third grounded prong The asymmetrical blades and the grounded prong are there for your safety If the provided plug does not fit into your outlet please consult a qualified professional electrician for replacement of your outlet 7 Never use a transmitter or receiver set to a non permitted frequency Check with the frequency authority in the country where the equipment Is to be used 8 9 10 11 12 13 14 15 16 17 The products include radio transmitters Do not u
12. ments price lists and instructions sheets are mentioned only as general information They are only ap proximate and shall not bind Comfort Audio 14 Service and warranty Warranty extension Comfort Audio Inc warrants this product sold to the first end user buyer against defects in materials or workmanship for the time period and as set forth below Pursuant to this Limited Warranty Comfort Audio will at its own option either a repair the product or the parts determined to be defective using new or refurbis hed parts or b provide you with a new or at our option a refurbished unit The repaired or exchanged unit is under warranty for the remainder of the original product s warranty period The warranty does not in clude any other direct indirect or consequential damage or loss or any third party damages or losses This Limited Warranty is for a period of two years from the date of purchase as indicated by an original receipt from a Comfort Audio authorized retailer dispenser or medical facility Headphones and earphones have a warranty of 30 days from purchase How to make a warranty claim For warranty service you must contact the Comfort Audio Customer Service listed below to obtain an RMA Return Merchandise Authorization number A description of the defect your name address and telephone number Is required Ship the product freight prepaid via UPS or its equiva lent including a copy of the original purcha
13. n on how this technology works 2 Regulatory information Comfort Digisystem products are not to be used as a substi tute to the hearing aids and should be used in accordance with the specifications and recommendations provided by your physician It is recommended that customers keep the volume control in the lowest position when turning on the device If not the sound could potentially cause harm to the customers hear ing Comfort Audio is not liable for damages arising from usage of the equipment not in accordance with the instructions provided by Comfort Audio Comfort Audio shall not be liable for perform ance problems and or damages caused in any way by customer s modification of any part ofthe equipment Federal Communications Commission Statement This device complies with part 15 ofthe FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation FCC ID UOJ DGOST Contains FCC ID RA7F2MO3MLA Industry Canada This device complies with Industry Canada licence exempt RSS standard s Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interfer ence that may cause undesired operation of the device IC ID 6769A DGO3T ETL Conforms to
14. r flashes green quickly When receiving pairing information the indicator shows green for three seconds When sending pairing information the indicator flashes red five times When the pairing mode for Bluetooth has been activated the indicator shows blue When a Bluetooth telephone has been successfully connected the indicator flashes blue five times During an ongoing telephone call the indicator flashes blue every second second When Clear settings is selected the indicator flashes blue ten times Bluetooth The Conference Microphone DC10 can be connected to two Bluetooth telephones at the same time The person you are talking to can hear you through the microphones on DC10 His Her voice is sent to a paired Digisystem receiver When Bluetooth is activated in the menu the Bluetooth symbol is shown in the display If only one telephone has been paired and connected with the unit the figure 1 appears at the Bluetooth symbol in the display If two telephones have been paired land connected the figure 2 appears instead Some DECT telephones are only connected during incoming or outgoing calls In such cases the unit can also display a 1 even if a mobile and a DECT telephone have been paired with the unit The DC10 supports both headset and handsfree profiles for Bluetooth The profile is chosen automatically during pairing Application Fairing with telephones To pair the unit with telephones see the s
15. r to the Conference Microphone DC10 Please note Only use the charger supplied by Comfort Audio Changing the battery without the assistance of an authorized dealer will void the Limited Warranty First time use Switch on the transmitter by pressing the On Off button for around two seconds Other functions are explained later in this manual Conference Microphone DC10 7 Listening modes The Conference Microphone DC10 always starts in Omni Mode Wide as default The position is easily changed using the mode selector on the long side of the unit The various microphone positions are located In the following order Zoom Omni Narrow Omni Wide default position Music 8 Menu Menu control Three different selections can be made Scroll up N nn Press select g Scroll down To access the menu press the menu control Back Communication L gt Channel L gt Pair L gt Bluetooth Sound L gt Treble and Bass L gt Equalizer L gt Advanced settings Inputs L Mic Line in L gt Charger unit Settings L gt Charge L gt Language L gt Key lock L gt Name L gt Factory reset Activate key lock About Conference Microphone DC10 Back relates to both the main menu and submenus Here you can choose to return to the menu and to the main display Communication Channel To use the receiver and the transmitter together they must be set to the same
16. s If the surrounding sound is too high you can increase PSE compensation and the overall sound level is raised For someone who feels that the volume gets too loud in noisy environments PSE compensation can be reduced On delivery Omni Wide is set to 2 and Omni Narrow to 6 Inputs Mic Line in This is where the function for the mic Line in socket is Selected Line in for TV or computer etc Microphone in for an external microphone e g a clip on microphone Headphones out for testing the unit with headphones Here you can also adjust the level for Line in Micro phone in and headphones Line gain Mic gain Headphones When connecting a signal source to Line in e g a TV Line in mix is selected to also receive surrounding sound through the Conference Microphone DC10 Charger unit Here you can adjust the level for Line in and Microphone in Line in mix can also be selected for use with charger unit It is not possible to use both sockets at the same time In this case an error message is shown Disconnect from Mic Line Settings Charge Here you can activate the Auto Power Off function to shut down the unit automatically during charging If Auto restart is activated the unit will start automatically when the charger Is disconnected or loses power Language For selection of menu language Key lock When this function is activated all buttons are locked automatically as soon as
17. s well charge the battery often and little as opposed to seldom and much Special charg Ing circuits in the Digisystem products protect batteries from overcharging The capacity of the Li Pol batteries deteriorates faster when they subjected to deep discharge Therefore all products of the Digisystem are fitted with a function that automatically turns off the product well before deep discharge occurs Deep discharge may still happen as the battery has a certain self discharge A product that is fully or partly charged will with enough time reach a state when the battery deep discharges unless the charger Is connected To avoid this we recommend that the battery is charged at least every 6 months 13 Technical data SST SecureStream Technology Range Approx 100 feet 30 m Dimensions 4 53 x 2 44 x 0 55 inches 115 x 62 x 14 mm Type of transmitter Weight 3 17 oz 90 g Frequency range 904 927 MHz Antenna Built in Operating time Up to ten hours Battery Chargeable Li Polymer Charging time Microphones Approx five hours Combination of four built in microphones directional and omnidirectional Mic Line in socket for testing with headphones FE ai Conforms to ANSI UL Std 60065 G US Certified to CAN CSA Std C22 2 No 60065 03 LISTED Connections Intertek 4002355 The weights dimensions capacities performance ratings and other data in Comfort Audio s brochures prospectus circulars advertise
18. se products where it is not allowed to use electronic equipment e g on airplanes Never charge product in closed unaired spaces such as handbags cases or other closed storage bags Ensure that the power cord is not pinched or damaged in any other way Unplug the product during lightning storms or if it is not used for a long period of time Always start listening at a low volume and then adjust it to a comfortable level Clean only with a dry cloth Only use the batteries and power supply or other accessories specified by Comfort Audio The product contains sensitive electronic equipment and must be handled carefully If the product does not operate normally or if it has been damaged In any way service is required E g if the power supply cord or plug is damaged if the product has been in contact with water or if the product has been exposed to external impact for instance been dropped Refer all servicing to authorized service personnel Should the product break open because of damage service should only be done by qualified service personnel Subject to change Conference Microphone DC10 11 Comfort Audio HEAR THE FUTURE Manufactured by Comfort Audio AB Comfort Audio AB Box154 SE 301 05 Halmstad Sweden Tel 46 0 35 260 16 00 Fax 46 0 35 260 16 50 Local US office Comfort Audio Inc 350 South Northwest Hwy Ste 300 Park Ridge IL 60068 USA T 847 656 5450 usa comfortaudio com www
19. se receipt any cables earphones and base charger unit in its original packaging or one that offers equal protection Insure your shipment for loss or damage Comfort Audio accepts no liability in case of damage or loss en route to our offices This Limited Warranty does not cover Damage from misuse neglect or normal wear and tear Products that have been modified Products purchased or serviced outside the territory If you purchased your product outside the territory see your retailer for war ranty information Product Registration Please complete sign and mail the Product Registra tion Card packed with your unit It will make it easier to contact you if it ever would be necessary Comfort Audio Inc 350 South Northwest Hwy Ste 300 Park Ridge IL 60068 USA To contact the Comfort Audio Customer Service call 847 656 5450 or by e mail usa comfortaudio com Conference Microphone DC10 10 15 Important safety instructions Read these before using your product Not following the Important Safety Instructions or trying to repair and or tampering the Equipment without the assistance of an authorized technician will void the Limited Warranty Comfort Audio is not liable for any damages arising out of such unauthorized uses repairs and or tampering Please heed all warnings Read keep and follow all the safety instructions below WARNING Too high a volume can seriously damage your hearing The necklace s
20. the display fades out It can be quickly activated see the section Activate key lock Name Here the text to be displayed is selected Choose sym bols with the menu control Select V to save and x to close without saving To move the cursor during editing use the symbols gt and lt Factory reset Resets the unit to the factory settings Also deletes all pairing information SST and Bluetooth To prevent eavesdropping a new code key must be generated Activate key lock Here you can activate the key lock directly when the menu control has been pressed Or you can press the menu control followed by arrow up mode selector on the long side of the unit About Software information Conference Microphone DC10 7 9 More functions Function indicator LED The function indicator shows the unit s mode settings Music position Flashes green once every three seconds Omni position Wide Flashes green twice every three seconds Omni position Narrow Flashes green three times every 3 seconds Zoom position Flashes green four times every 3 seconds During charging the Indicator shows red When the charging is completed the indicator shows green The indicator stays red even when the battery is fully charged if the unit is On during charge When the battery level gets low the indicator flashes red Check the battery status on the display Once the unit has been set to receive pairing information the indicato
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