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1. 392 Otherwise press 2 531 Thank you for calling VM prompts 413 Please enter your party s mailbox number AA prompts 412 Please enter your party s extension 825 You have a call 502 Sorry no one is available to answer the call 695 To leave a message press 1 672 To enter another extension press 510 Sorry this line is busy 276 If you would like to hold press 1 622 To cancel holding press 2 now otherwise Ill try your party again 4 To change a prompt do the following 1 Access the Main Menu of Message Manager s Service 2 Press 5 to modify messages 3 4 5 To change specified prompts go to Step 6 To change several prompts in a row please see Appendix D6 RECORDING MESSAGES in the I M 6 To change specified prompts a Press 1 b Enter the prompt number Press 6 to modify user prompts 4 Press 1 to change User 1 Prompts or press 2 to change User 2 Prompts 5 Getting Started 17 Procedure Part 3 things the Message Manager should do c The VPS plays the entered prompt number Press 1 to change the prompt If a prompt has not yet been recorded go to Step 6 f If you wish to turn off a certain prompt please first record a dummy prompt Then go back to Step 6 and you will be able to turn it off by going through these steps Note e Press 2 to return to Step 6 b d The VPS plays the current recording Press 1 to change the prompt Not2. things the Message Manager should do As mentioned earlier the Message Manager should check the GDM Mailbox 998 default daily and transfer messages to the right subscribers Here is the procedure 1 Learn how to enter the Message Manager s mailbox It is simple Call the VPS from any extension SLT or DPT and dial 6 998 You might hear something like this Main Menu of Message Manager s Service You have one new message To transfer general delivery mailbox messages press 1 To set up message waiting notification press 2 To customise your mailbox press 3 To set the clock press 4 To modify message press 5 To set station call forwarding press 6 To end this call press 2 Press 1 and follow the prompts 3 Another task for the Message Manager is to record voice prompts There are over 900 voice prompts all listed in the I M and they come in three types 1 System Prompts in English cannot be modified 2 User 1 Prompts Prompts are recorded at the factory or can be recorded by the Message Manager 3 User 2 Prompts Prompts are recorded at the factory or can be recorded by the Message Manager However even if you use User 1 or User 2 prompts in many cases it is not necessary to record all the voice prompts recording over 900 voice prompts is a big undertaking When an external party calls AA service or VM service she only hears some of the following prompts Therefore it is
3. To end this call press x If you do not hear this something is wrong Try again from Il Step 1 Ill Select System User 1 User 2 Prompts 1 Nn O oO A Tip Please see Procedure Part 3 Step 3 for a brief explanation of VPS voice prompts and decide what prompts you want to use Then follow the steps below Power off the VPS If you want to use System Prompts set the DIP switch to position 12 see FIG 2 If you want to use User 1 Prompts set the DIP switch to position 13 see FIG2 If you want to use User 2 Prompts set the DIP switch to position 14 see FIG 2 Power on the VPS and wait about 3 5 min Restore the DIP switch to position 0 see FIG 2 The prompts you want will be activated Confirm this by calling the system This completes basic installation Proceed to Procedure Part 2 If you want the maximum possible amount of memory for recording for callers and subscribers then erase User 1 and User 2 Prompts and select System Prompts Otherwise it is not recommended that you use System Prompts With System Prompts you cannot selectively record prompts as you like When you use User 1 or User 2 Prompts you have much more flexibility because you can modify any prompt you like The Message Manager can easily modify any prompt This procedure is described in Procedure Part 3 6 Getting Started Procedure Part 2 things the System Manager should do The System Manager sh
4. 12SP TD1232 TD816NL TD612CE TD1232 TD816SP TA3808SP TD1232 TD816JT TA3808 TA616CE TD1232 TD816CE TA308 TA616PD TD816PD gt Enter your PBX number e g 1 for KX TD1232G 1 2 3 4 5 6 7 8 9 CHANGING PARAMETER PARAMETER CHANGED SET THE DIP SWITCH OF THE CABINET TO POSITION lt 0 gt PLEASE POWER UP AGAIN 14 Getting Started Supplementary Procedure for CE countries 5 KX TVP50 system parameters have been adjusted to your PBX Disconnect the power from the KX TVP50 CAUTION Set the DIP switch to position 0 see o4 1 right illustration after the adjustment 43 O11 4 Position 0 6 Restore power to the KX TVP50 Following parameters will be automatically adjusted to your PBX e Operator s Extension Table 41 in B5 1 Automated Attendant Parameters e Call Waiting Sequence Table 70 in B7 3 PBX Interface Parameters e Flash Time Table 66 in B7 2 Port Setting e Numbering Plan 1 16 Table 56 in B6 7 Other Parameters e Extension Number of VPS Port 1 and Extension Number of VPS Port 2 Table 69 in B7 3 PBX Interface Parameters e Paging Code for Group 1 8 and Paging Code for All Groups Table 62 in B6 7 Other Parameters Getting Started 15 2002 Kyushu Matsushita Electric Co Ltd All Rights Reserved Printed in Japan PSQX2802ZA KK0702YKO
5. ITION 12 System Prompts setting Note These prompts cannot be modified POSITION 13 User 1 Prompts setting Note e You can record these prompts POSITION 14 User 2 Prompts setting Note e You can record these prompts Getting Started 13 Supplementary Procedure for CE countries If your KX T Series PBX belongs to a CE country see model list in the box bellow you need to perform some additional steps to prepare your Voice Processing System Various parameters see page 15 for details are automatically adjusted to match your PBX To carry out these steps you need a data terminal personal computer 1 Loosen the screw and remove the side cover of the KX TVP50 2 Set the DIP switch to position 7 see illustration below with a pointed object such as a pen etc MODE DIP Switch Position 7 EIA RS 232C Connector 3 Connect your data terminal to the EIA RS 232C connector see illustration above using an RS 232C cable Set communication parameters of the data terminal to the following values Baud rate 9600 bps Word bit length 8 bits Parity None Stop bit length 1 bit 4 Plug in and power up the KX TVP50 After turning the power on the KX TVP50 starts up with the following display Checking Flash Memory Cards Please wait SELECT YOUR COUNTRY PBX TD1232 TD816G TD612G TD1232 TD816NE TD612NE TD1232 TD816FR TD612NL TD1232 TD816SL TD6
6. Panasonic Voice Processing System Getting Started Model No KX TVP50 This manual will help you perform basic setup of the KX TVP50 for the KX TD816 or KX TD1232 without a personal computer Contents NVEPOUMIGUOMN aeii a aaa aa aaa aa 2 Terms Used in This Manual ccceeeceeeeeeeeeeeeeeeeeeeeees 2 What is AA Automated Attendant Service 4 What is VM Voice Mail Service ccccceceeeeeeeeeeeeeeeees 4 What Y OU INGE iioii a 5 Procedure Part 1 basic installation see 5 Procedure Part 2 things the System Manager should do 00 7 Procedure Part 3 things the Message Manager should do 10 Information soc4 ses Sv es es oe hes a eal ee eee Sele etd 12 Supplementary Procedure for CE countries 14 Introduction Welcome to the world of the Panasonic Voice Processing System VPS We are confident it will provide for you with many years of good service For basic VPS functions the VPS is easy to install This manual will help you get started You do not need a PC You can even activate Live Call Screening and Two Way Recording into Voice Mail without PC programming please see the Installation Manual and User Manual of the KX TD Digital Super Hybrid System for details However later to get the most out of your investment we strongly recommend that you use a PC for two reasons 1 To rea
7. all goes to the operator and then finally the General Delivery Mailbox Welcome to General Delivery Mailbox Please leave a message at the tone 2 The VPS will ring the extension If there is no answer the caller will hear this Sorry no one is available to answer the call To leave a message press 1 To call the operator press 0 To enter another extension press The VPS also takes appropriate action when the called extension is busy What is VM Voice Mail Service The outside caller is greeted see Note below and then asked to enter a mailbox number by default 3 digits Please enter your party s mailbox number To enter by name press the hash sign and 1 Note e This message is played 3 times If the caller does nothing the call goes to the operator and then finally the General Delivery Mailbox Welcome to the General Delivery Mailbox Please leave a message at the tone If many outside parties call from a rotary telephone the GDM should be checked daily by the Message Manager and he should forward GDM messages to the right subscribers see Procedure Part 3 Note The greetings are 248 Good afternoon or 249 Good evening or 250 Good morning and 819 Welcome to the Voice Processing System You can change these greetings please see Procedure Part 3 4 Getting Started What You Need The components you need are shown in FIG 1 on page 12 The DPT is req
8. d the Installation Manual which is on the enclosed CD ROM and 2 to program the VPS for advanced features such as Custom Service Caller ID services System Group Distribution Lists Fax Management Holiday Services Department Dialling and much more Terms Used in This Manual Here are the important terms used in this manual AA Auto Forwarding beeper Caller ID COS DIL DIP switch DPT GDM Automated Attendant see Port Services allows unretrieved messages to be copied or forwarded to another mailbox wireless beeper pager You can be notified by beeper pager when you have messages You can also be notified by telephone Please see the Subscriber s Guide for details number identification of the party that originated the call For this feature to operate your PBX must be equipped with the Caller ID option If your PBX is an ISDN version then no option is required because Caller ID is available through CLIP Class of Service Each subscriber is assigned a COS COS 1 by default COS defines the restrictions on the subscriber such as New Message Retention Time or the features she can use such as Message Notification Direct In Line this is a PBX term One outside CO line rings one extension directly consists of 4 binary switches see FIG 1 on page 12 Sixteen combinations are possible Each combination is called a position and is numbered several positions are li
9. e e Press 2 to keep the current recording return to Step 6 b e Press 1 to record a new prompt Note e Press 2 to erase the current recording return to Step 6 b e Press 3 to turn off the specified prompt return to Step 6 b f Record the prompt at the tone and press 1 g Press 2 to accept the prompt Note e Press 1 to review the prompt e Press 3 to erase the prompt and try again and return to Step 6 e e Press to erase the prompt and return to Step 6 b h Record other prompts by repeating Steps 6 b through 6 g 5 This completes Part 3 of the setup procedure Information FIG 1 System Connection of VPS and PBX example KX TD series PBX KX TVP50 DIP gt E VPS Switch PORT 1 m lt LED PORRE DPT with display 12 Getting Started Information FIG 2 VPS DIP switch positions and their functions 1 2 0 1 3 4 Oo Oo Oo oO Oo AOUN WD WOND WOOD FWD oO 4 AOUN POSITION 0 normal setting always return to this position POSITION 2 Auto Configuration for AA setting mailboxes are created and time and date are set POSITION 3 Auto Configuration for VM setting mailboxes are created and time and date are set POSITION 5 system reset setting all data and parameters are cleared but User 1 and User 2 prompts are not erased POSITION 8 system reset setting all data and parameters are cleared POS
10. ls transfer to mailbox disabled t This is the Dial by Name feature If you specify the first 3 or 4 letters of the subscriber s last name callers can reach his mailbox by spelling the name on the telephone keypad COS assignment is the 4th parameter from the top Getting Started 7 Procedure Part 2 things the System Manager should do 3 For each COS number in use adjust parameters as needed To change parameters go to the Main Menu of System Manager s Service a press 6 for other features b press 2 to set Class of Service c dial the COS number 1 through 62 d as each parameter is played you can change it or accept it these are the guidances that you will hear Parameter oe Range Personal greeting length is time 16s 8 60 s steps of 4s New message retention time is day 14 days 1 30 days Saved message retention time is day 5 days 1 30 days unlimited Message length is time 3 min 1 6 min Unlimited en number of messages per mailbox is 10 5 100 Total message time available per mailbox is 5 100 min time aa Unlimited Message retrieval order is LIFO LIFO FIFO Message scanning with information is disabled enabled disabled Play system prompt after personal greeting disabled enabled disabled Use call waiting on busy signal disabled enabled disabled Message cancel for live call screening enabled enabled disabled Direct mailbox acce
11. nd it is an important system status indicator When it is on and not blinking the VPS is in the normal operating mode a greeting or remark which is played by the VPS to help verbally guide callers and subscribers Prompts are recorded at the factory or can be recorded by the Message Manager User 1 Prompts are recorded in Spanish or French or none depending on the country model of your VPS Subscriber s Guide Each subscriber should get a copy of this A copy of the S G is on the CD ROM The S G explains all the important functions that the subscriber can program and use single line telephone This is any regular tone type telephone The main disadvantage of an SLT is that normally it does not have a MWL So we recommend a DPT with MWL for each subscriber the VPS can hold messages for 30 subscribers A subscriber is an owner of a mailbox Two Way Recording into Voice Mail VM VPS You can record conversations into your mailbox or a specified mailbox for future reference Voice Mail see Port Services Voice Processing System Getting Started 3 What is AA Automated Attendant Service 1 The outside caller is greeted see Note below and then asked to enter a PBX extension number usually 3 digits in the case of the KX TD Digital Super Hybrid System Please enter your party s extension To enter by name press the hash sign and 1 Note e This message is played 3 times If the caller does nothing the c
12. necessary only to record or modify these prompts Please change prompts as needed for your application For example prompt no 819 could be Thank you for calling ABCD Travel instead of Welcome to the Voice Processing System The maximum length of a prompt is fixed at 6 minutes prompt number Prompts common to VM and AA services 248 Good afternoon announced from noon to 6PM 249 Good evening announced from 6PM to 3AM 250 Good morning announced from 3AM to noon 819 Welcome to the Voice Processing System 674 To enter by name press the hash sign and 1 132 Enter the first 3 or 4 letters of the person s last name 198 For Q press 7 199 For Z press 9 505 Sorry there are no more matching names 513 Sorry this name cannot be found 277 Incorrect entry 274 If you are using a rotary telephone stay on the line 10 Getting Started Procedure Part 3 things the Message Manager should do 618 To call the operator press 0 49 Calling the operator 417 Please wait a moment 818 Welcome to the general delivery mailbox 416 Please leave a message at the tone 668 To end recording hang up or press 1 for more features 702 To pause and restart recording press 2 732 To review press 1 603 To accept press 2 678 To erase and try again press 3 614 To add press 4 677 To erase and exit press x 697 To make this message private press 1
13. ould execute some tasks to better initialise the VPS 1 First learn how to enter the System Manager s mailbox It is simple Call the VPS from any extension SLT or DPT and dial 6 999 You will hear this guidance Main Menu of System Manager s Service You have number new message s To receive the message press 1 To deliver a message press 2 To customise your mailbox press 3 To check the mailbox distribution press 4 For a system report press 5 For other features press 6 To end this call press 2 Assign a COS number 1 through 62 for each subscriber By default each subscriber is COS 1 Permission to use features is defined for the subscriber by the COS number Many subscribers can be placed in the same COS but some subscribers for example who need extra recording space would need to be in a separate COS To change a subscriber s COS assignments and other mailbox settings go to the Main Menu of System Manager s Service a press 6 for other features b press 1 for mailbox setup c press 1 for assign or edit d dial the mailbox number e press 2 to accept the entry f as each parameter is played you can change it or accept it these are the guidances that you will hear Owner s name is not recorded Owner s extension is extension number No letters have been specified Class of service number is number Interview mailbox number is not assigned All cal
14. ss enabled enabled disabled Intercom paging group number is number 1 1 9 Prompt mode is user 1 system user1 user2 Remote call forward to CO disabled enabled disabled Delete message confirmation disabled enabled disabled Maximum number of caller IDs for caller name announce is number ay oe Personal greeting for caller ID enabled enabled disabled Caller ID screen enabled enabled disabled Message notification disabled enabled disabled External message delivery disabled enabled disabled Auto forwarding disabled enabled disabled CAUTION e The default value for New Message Retention Time is 14 days If some subscribers cannot check their mailboxes within this time their COS setting should be changed maximum 30 days 8 Getting Started Procedure Part 2 things the System Manager should do 4 To keep a record of COS assignments we recommend that you use a spreadsheet to organise your settings For example you could create columns for parameters and rows for COS numbers 5 If a subscriber forgets her password the System Manager can delete it so that the subscriber can select a new one To delete a password go to the Main Menu of System Manager s Service 1 press 6 for other features 2 press 1 for mailbox setup 3 press 3 for resetting password 4 dial the mailbox number 5 press 1 to delete the password 6 This completes Part 2 of the setup procedure Getting Started 9 Procedure Part 3
15. sted in FIG 2 on page 13 This DIP switch helps you configure the VPS Digital Proprietary Telephone To program the PBX we recommend you connect a display DPT to JACK 01 of the PBX General Delivery Mailbox this is mostly intended for callers who use a rotary telephone and so cannot enter touchtone signals 2 Getting Started Terms Used in This Manual I M Installation Manual A copy of this is on the CD ROM It is a complete guide to setting Intercom Paging LCS MWL PBX PC Port Services power LED prompt S G SLT subscriber up the VPS audio paging through the PBX s paging system Live Call Screening This is an exclusive Panasonic feature Using a DPT you can monitor incoming calls like a TAM telephone answering machine and intercept them if required Message Waiting Lamp The MWL on your DPT will light up when you have a message a KX TD Digital Super Hybrid System PBX stands for Private Branch Exchange Personal Computer Not needed for the procedures described in this manual for greeting and guiding outside callers There are 4 Port Services 1 Custom Service interactive menus for callers 2 AA Service described on page 4 3 VM Service described on page 4 4 Interview Service Q amp A for callers This manual only explains how you can set up the VPS for AA Service and VM Service light emitting diode The VPS has a red LED on the front panel a
16. uired to program the PBX To set the DIP switch you will need something long sharp and hard such as a straightened out paper clip or a pen You should also have the Installation Manual and Operating Instructions User Manual for the PBX It is expected that you know how to program the PBX from the DPT The manual you are holding covers basic installation with the Panasonic KX TD series PBX Please decide if you want AA Service or VM Service Your selection will be needed in Procedure Part 1 In Procedure Part 3 you will learn how to change greetings voice prompts Procedure Part 1 basic installation In this part you will I prepare the PBX Il set up a mailbox for each subscriber of the VPS and Ill select System User 1 User 2 Prompts To begin with both the VPS and PBX must not be powered Their power LEDs should be off I Prepare the PBX 1 Connect PORT 1 of the VPS to JACK 02 of the PBX with 4 conductor cable Please see FIG 1 on page 12 2 Connect an DPT to JACK 01 and turn on the PBX Confirm that the time and date are correct this is important because this information will be transmitted to the VPS at a later stage If the time and date are not correct make corrections with System Program 000 Date and Time Setting 3 If you want to change the PBX extension numbering plan change it now with System Program 003 Extension Number Assignment For example JACK 01 Extn 201 JACK 02 E
17. xtn 202 JACK 03 Extn 203 JACK 04 Extn 204 JACK 05 Extn 205 JACK 06 Extn 206 tC However you can change these assignments to fit your needs For example JACK 01 can be set to Extn 401 if you like 4 From the DPT of JACK 01 use System Program Voice Mail Number Assignment 126 or 117 depending on the country model of your PBX to enable DPT integration on JACK 02 of the PBX Follow the instructions in the PBX Installation Manual If you cannot successfully complete this programming step you need to call for help 5 Exit System Programming Getting Started 5 Procedure Part 1 basic installation 11 1 a A WN Set up a mailbox for each subscriber of the VPS If you want to set all VPS ports for AA Service described on page 4 put the DIP switch in position 2 see FIG 2 If you want to set all VPS ports for VM Service described on page 4 put the DIP switch in position 3 see FIG 2 Power on the VPS and wait about 3 5 min This completes the creation of a mailbox for each extension Restore the DIP switch to position 0 see FIG 2 Check the system Pick up the extension of JACK 01 and call the VPS the extension of JACK 02 You should hear You have zero new messages To receive the message press 1 To deliver a message press 2 To check the mailbox distribution press 3 For automated attendant status press 4 For mailbox management press 5 For other features press 6
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