ASE Citadel Solution - Mackay Communications
Contents
1. ASE Citadel Solution applied satellite Where to Buy PP engineering Mo Mackan 1 919 850 3100 www mackaysatellite com satserv mackaycomm com Introduction Configuration SIM Card Installation Troubleshooting For additional information about this Product warranty please contact your Service Provider or Point of Sale For additional information about ASE products and services please contact ASE as follows Applied Satellite Engineering Inc International Branch 16559 North 92nd Street Suite 101 Applied Satellite Engineering Intl Scottsdale Arizona 85260 USA 93 An Creagan Telephone 480 443 1424 Barna County Galway Facsimile 480 452 0971 Republic of Ireland Website www ase corp com Telephone 353 85 761 5506 E mail info ase corp com Ittre 2 o A E EE 2 r 3 Bee 3 A EE 5 a A EE 5 e EE 5 Remote CONTIGUA a ute Aileen E nee Meme te asia Roe 9 SA EE EE EE O 9 command EN Gelle 11 Phone einen Te Cope meme aaa GR go Pe E I pn er PSE EE 13 E ge lettre GEM AC Ol Ee 14 A WEE EE 15 fekt e ta Wes getters ete EE EE EE 15 Standard SIMEC EE 15 EE 17 A EE 19 A 19 imstalationi iere eene ue De 20 A A 23 leit eil tte Ten EE EE 23 COMECINAR OWEN IAN Ite hie tsa se cess EE EE 24 Lu Le EE 25 lait geet ee tog EE EE 25 et UE e eg Te 26 EE EE Een EE 27 POTEAU MUTI ENG ce ea a Dn eee ee ee ae E se epee ee eer ae ts ee ee sale a 28 lee E EE A A 29 O eek sop Peer er ore renal EE EE 29 Phone Buttons and2. V1 2 2012 7 6 8 ASE Citadel Solution 2 Introduction Configuration SIM Card Installation Troubleshooting applied satellite engineering A position report can be sent on demand from a remote site The request must be an SMS email message with a valid password and valid message format The replied report will be to the requester email address For details on request format and methodology see Remote Configuration and Query below Some configuration parameters can be set from a remote site The request must be an SMS email message with a valid password and valid message format The replied query or configuration update status will be to the requester email address To execute the remote configuration successfully the email fields must be formatted in accordance with the following parameters From Returned email To The Iridium Phone number msg iridium com Subject Can be anything Body ASE Commands only SEN points that must be considered include ase password field data field2 data e password must match and must be gt 4 characters e For parameters also configurable via Web page Web should be updated with new information upon browser REFRESH password is CASE SENSITIVE all others are NOT case sensitive sends the value of the field as a report responses and reports are only sent if a valid email address has been set up previously ASE lt password gt PSMS lt value gt ON
3. Viewing the Embedded Webpage If you click this button you can open the ComCenter I embedded webpage This button opens the page located at the IP address listed in Profile Setting Network to Profile If you click this button your computer will be reconfigured with the ComCenter Il as your default PC default gateway This button uses the IP address listed in Profile Not recommended unless you are familiar with PC Network settings Finding the ComCenter on your LAN This is a useful method to find the IP address of the ComCenter if the ComCenter is being used as a DHCP Client on a LAN V1 2 2012 7 6 34 ASE Citadel Solution 2 Introduction Configuration SIM Card Installation Troubleshooting ed satellite engineering appli There are two files required for most upgrades e the firmware ending in ase e the embedded Web pages ending in mg To begin go to Tools then Upgrade Make sure you have the correct file and then begin to upgrade the firmware by following these four steps Make sure that the Firmware tab Is selected Please verify by comparing your screen to the dialog box below Browse and select the new firmware file ending in ase Click Upgrade Wait for the progress bar to complete and then click OK Select the Website tab Compare what you see to the screenshot on this page to verify that you are in the correct location CH SCH ry pi Ph CH
4. 3 beeps Registration Denied Alert Tone 4 beeps Bad SIM Card ALERT TONE BEEP COUNT Alert Tone 5 beeps We understand that describing tones is difficult with words Therefore we have made available wave files that play the actual tones Please contact us to gain access to these files 31 ASE Citadel Solution Introduction Configuration SIM Card Installation Troubleshooting WIRING TEST POINTS applied satellite engineerina Please refer to the wiring diagram on P 29 when checking and correcting the following Test Points Test Point 1 The GREEN LED on the bottom of the antenna should be lit when power is applied This LED will be steady not blinking if the system has initialized and registered with the Iridium satellites A blinking LED can mean one of two scenarios is unfolding e Aslow blink once per second indicates that the system is searching for the satellites e A fast blink twice per second indicates that the system is in firmware upload mode Test Point 2 Verify that the source power 24 VDC is present in either the junction box or some other connection point in your system Test Point 3 RJ 11 POTS voltages can be checked and confirmed at this location Approximately 48 VDC should be present when the ON OFF button of the RJ 11 POTS phone is pressed and does not exhibit the green light Checking polarity is not important as it will reverse between calls
5. Approximately 10 VDC should be present when the ON OFF button of the RJ 11 POTS is pressed and does exhibit the green light and the dial tone may be heard Again here polarity is not important 32 ASE Citadel Solution applied satellite engineering Introduction Configuration SIM Card Installation Troubleshooting Test Point 4 These same RJ 11 POTS voltages can be checked inside the lockable cabinet at the splitter Polarity is not important Test Point 5 If some or all of the above test points are invalid the antenna may not be receiving power or the wiring is incorrect somewhere within the system To test for power to the antenna the antenna mating connector can be temporarily disconnected and checked according to the following diagrams CC mv 5 ana A SA ATA SA DATA FRONT VIEW FRONT VIEW nai vee RO YOE PROAT IDY FRONT VIEW TURRET SMAP IN comme CONNECTOR Pea Raa 33 ASE Citadel Solution 2 Introduction Configuration SIM Card Installation Troubleshooting ed satellite engineering appli Since the ASE Device Manger provides the firmware upgrade functionality this program must be installed and opened for the firmware upgrade to begin Start by selecting Tools then Upgrade from the ASE Device Manager D Ted d amado crec ee ba Af Dees Other functions not needed for firmware upgrade include
6. Mount Bracket fits standard 1 in NPT pipe threads INSTALLATION TIPS TROUBLESHOOTING Mounting The Citadel can be mounted on a rail as shown below An alternative mounting configuration rotates the V bolts by 90 deg so that the Citadel can be mounted on a vertical structure such as a pipe 20 ASE Citadel Solution Introduction Configuration SIM Card Antenna Installation Troubleshooting Antenna placement is very important for maintaining proper Iridium Satellite Service operation The ideal installation should have a 360 deg view of the sky with no obstructions 8 deg off the horizon applied satellite engineering Many ship s engineers make the decision to hide the antenna The choice of location with regard to blockage and satellite visibility trade offs are the ultimate decision of each ship s owner If this visibility must be compromised satellite accessibility will be reduced some percentage of the time ver an monly one direcion ams reien et daty price 10 mine dita ol meten of poe dabering kigh rial asi V1 2 2012 7 6 21 ASE Citadel Solution 2 applied satellite engineering Introduction Configuration SIM Card Antenna Installation Troubleshooting The antenna is often installed hidden from view near the ship s funnel Since the exposed antenna is rated for a temperature range of 40 C to 70 C it must be placed away from heat vents or other hea
7. OFF ase password PSMSTO lt email gt ASE lt password gt POSITION Returns the current location information See Example 1 V1 2 2012 7 6 y ASE Citadel Solution applied satellite engineering Introduction Configuration SIM Card Installation Troubleshooting Remotely Set Automatic Reporting Rate OFF To 1 Week Interval ASE lt password gt PSMSRATE lt value gt 0 8 SERGE E ee TE Sets the Automatic Reporting Rate See Example 2 Remotely Set Reporting Email Destination ASE lt password gt PSMSTO lt value gt emailaddr Sets the Automatic Reporting Destination See Example 3 Remotely Setting Vessel Name ase password VESSEL name See Example 4 Remotely Changing Password ase password PASSWORD newpassword See Example 5 10 ASE Citadel Solution Introduction Configuration SIM Card Installation Troubleshooting applied satellite engineering REMOTE POLLING AND SETUP CHANGE Email 55185 formal B72UT T A T Qo EME d POSITION 7 Ken Coffey lt ken coffey ase corp com gt 88163101XXXX msg iridium com gt Attach a fila Insert Invitation BruT wT A T Oof gt ERENES V1 2 2012 7 6 11 ASE Citadel Solution Introduction Configuration l SIM Card Installation Troubleshooting applied satellite engineering 881631010000048msg iridium com gt Add Cc Add Bcc Remotely ely changing tt the reporting e email a
8. WEI 30 EKOO ea EEN 30 A Tens Tel ot ad in 32 A A perme cere EE 34 ang et E ele tel DEE 36 V1 2 2012 7 6 1 applied satellite Configuration Installation I 2 IATFARNILICTINN Introduction Introduction The ASE Citadel Safe Room Solution is a powerful telephony and positioning reporting solution that operates over the Iridium network which enables it to provide truly global coverage Within the safe room the ASE Citadel Solution features voice communications and GPS position reporting This solution may also be remotely polled securely from the ship s offices or company headquarters Furthermore configuration may be performed remotely as well The safe room solution solves antenna run problems by combining the transceiver and the antenna into one small discreet enclosure that may be concealed when mounted since antenna distance is not an issue A corded phone mounted in a lockable wall mounted cabinet may be easily installed in the Citadel with only one cable running to the outdoor unit An additional phone can be installed on the bridge from the same system to ensure a complete emergency communications system NOTE The Citadel Solution may be referred to as the Citadel the Antenna or the ComCenter interchangeably as the antenna transceiver and receiver are all contained within the same enclosure You may also refer to the ComCent
9. address query network mode 1 to 3 beeps ASE Citadel Solution gt J 13 ASE Citadel Solution 2 applied satellite engineering Introduction Configuration SIM Card Installation Troubleshooting Both GPS and SMS technologies have tremendous capabilities but are not without limitations Included below are indications that advise the user of these technology limitations e The accuracy and update rate of the GPS webpage is not guaranteed Do not use this product for navigational guidance purposes SMS messaging is NOT a guaranteed delivery service Successful SMS transmission results in 3 beeps for confirmation Failure to transmit yields no notification beeps V1 2 2012 7 6 14 ASE Citadel Solution 2 Introduction Configuration SIM Card Installation Troubleshooting applied satellite engineering Service Providers SP offer a choice of two varieties of SIM cards for the Iridium network 1 ASTANDARD SIM card 2 ACAPTAIN S SIM card Accessing the Iridium network requires working with the service provider to obtain and register the SIM card It is a good idea to keep a copy of the registration email since it may contain PIN numbers and other important information Determine Whether the Phone is Working Correctly Mount the Citadel with excellent visibility of the sky Open the phone cabinet to access the white Citadel phone Press the ON OFF button so that the green lig
10. enables the Citadel to locate the satellites and then register on the Iridium network Retrieve the RJ 11 POTS phone from inside the lockable cabinet Press the ON OFF key so that the light turns green and the dial tone may be heard Consult the following dialing procedures to place an outgoing test call e Fora Standard SIM card OO country code area code number e Fora Captain s SIM 698 country code area code number Place an outgoing test call Placing an incoming test call involves arranging for land based personnel to call the ship When receiving an incoming call the RJ 11 POTS phone rings Answer by pressing the ON OFF button until it turns green If this procedure cannot be completed please refer to the Troubleshooting section Voice Testing encompasses the following types e Outbound Voice Call e Inbound Voice Call Testing an Outbound Voice Call can be accomplished by dialing the ship s offices etc Another method is by choosing to make a tariff free Iridium call by dialing 00 1 480 752 5105 when using a Standard SIM Card 698 1 480 752 5105 when using a Captain s SIM Card For an inbound call it is recommended that you coordinate with land based personnel V1 2 2012 7 6 Dye ASE Citadel Solution 2 Introduction Configuration SIM Card Installation Testing Troubleshooting ed satellite engineering appli Increase the frequency of testing to once per day when preparing
11. ASE Citadel Solution Introduction Configuration SIM Card Installation Testing Troubleshooting ASE recommends frequent testing of the Citadel Solution At a minimum this means testing the Citadel on a weekly basis This testing should be made a part of the Ship s Security Assessment and Ship s Security Plan SSA and SSP applied satellite engineering The first testing procedure should begin shortly after the Citadel is installed on the ship Consult the Installation Check Sheet for details on the procedure V1 2 2012 7 6 25 ASE Citadel Solution applied satellite engineering j Introduction Configuration SIM Card Installation Testing Troubleshooting INSTALLATION CHECK SHEET Ship Name or ID MEI Tested by Check for dial tone 10 minutes after system power up Place outgoing call Place outgoing call 2 minutes later Place outgoing call 4 minutes later Place outgoing call 6 minutes later Place outgoing call 8 minutes later Place incoming call 26 ASE Citadel Solution 2 applied satellite engineering Introduction Configuration SIM Card Installation Testing Troubleshooting Once installation is complete the system can be powered up and tested What follows is the recommended initial testing procedure Install a SIM card in the antenna if one has not already been installed Apply power to the system Wait 5 10 minutes to allow for the system to initialize This
12. Analogue RJ11 phone provides an indication that the message was transmitted The following instructions must be followed for an emergency report to be transmitted successfully e The emergency alert will be sent as an SMS email to the email address entered into the Send Message To field e The from field in the received email will include the phone number of the device e The body in the received email will have the message Emergency Alert sent from lt vessel_name gt at location lt gps position gt e Vessel Name and Send Message To email address must be configured by the user e The alert will NOT be sent if an email address has not be configured the ComCenter link to the satellites is not available An automatic periodic report can be transmitted at pre configured intervals The following instructions must be followed for an automatic periodic report to be transmitted successfully e The report must be sent as an SMS email to the email address entered into the Send Message To field The from field in the received email will include the phone number of the device The body in the received email will have the message as entered by the user The keyword GPS_POS in the message will be replaced with the current location The keyword VESSEL in the message will be replaced with the vessel name Vessel Name and Send Message To email address must be configured by the user
13. Asterisk Key ComCenter ll setup commands are initiated with this key See the User s Manual for a complete list of setup commands Pound Hash Key This key must be pressed to initiate an entered dialing sequence When the ON OFF key is pressed and turns green one or more of the following tones may be heard Dial Tone Continuous tone that indicates the system is ready and a call can be placed IMPORTANT If the phone is left on green light for an extended period the Dial Tone will change to a rapid stutter tone to alert the user that the phone is active but not in use The phone needs to be turned off to receive incoming calls Stutter Tone This is an alert tone indicating that the phone is active but not in use and should be turned off to allow the system to receive calls Error Tones The table on the next page shows additional error tones to help identify the status or indicate problems with the system V1 2 2012 7 6 30 ASE Citadel Solution Introduction Configuration SIM Card Installation Troubleshooting Status and Error Tones applied satellite lt long time gt lt bleep gt repeat lt long time gt lt bleep gt repeat Ready to Dial lt continuous dial tone gt Enter ASE Access PIN CODE lt pause gt lt bleep gt repeat Device on Data Call lt continuous busy tone gt Poor Signal during Call lt bleep gt lt bleep gt Missing SIM Card Alert Tone 2 beeps Locked SIM Card Alert Tone
14. ER D applied satelli Browse and select the new Website file It features an img extension Click Submit Wait approximately 20 seconds for the upgrade to be completed Please verify that both the new firmware and the new Web page versions have been successfully loaded by checking the Web page to ensure that the proper versions are displayed V1 2 2012 7 6 35 ASE Citadel Solution eshooting applied satellite engineering Introduction Configuration SIM Card Installation Troubl The PC needs to be configured with the IP address of your device the IP address of your gateway and a DNS server address If you are using the ComCenter ll in DHCP server mode then these parameters will be updated in your PC automatically If you are NOT using the ComCenter ll in DHCP Server mode then you will need to configure your PC manually The IP address of your ComCenter ll should be your gateway NOTE The Iridium data rate is very slow 2400 baud Therefore Web surfing in not recommended as most Web pages will time out The data service is useful for peer to peer communication and checking email using a third party email compression tool You may use any DNS server ASE uses DNS 12 127 17 72 We recommend you put the ComCenter in DHCP Server mode 612 command from the RJ11 and connect the ethernet cable directly between the ComCenter and your laptop Be sure to turn OFF your wireless netwo
15. V1 2 2012 7 6 ASE Citadel Solution 18 ASE Citadel Solution 2 Introduction Configuration SIM Card Antenna Installation Troubleshooting ed satellite engineering appli The ASE Citadel Solution is a powerful communications device that serves as a vital safety tool for ships on the high seas One of the most crucial aspects of installation is determining where to place the antenna on the ship In this sense locating the antenna does not refer to finding the antenna so much as it means placing the antenna Since not all ships are designed the same way ASE has developed several Citadel installation options along with some installation accessories that are available for purchase The ComCenter I Outdoor with GPS can be mounted easily and is small enough to keep hidden from view The unit has a configuration where the antenna and transceiver are contained together This design eliminates typical antenna cabling distance limitations The ComCenter II Includes a Vibration Dampening Universal Mount The Vibration Dampening Universal Mount fits flat face beams as well as vertical and horizontal railings between 1 in and 2 in in diameter An alternative mounting option is the Vibration Dampening Pole Mount See Optional Accessories for more details Routing a single cable from the hidden ComCenter II unit to the Citadel Safe Room achieves secure voice and data communications for the system ComCenter
16. ddress Attach a file a file Insert invitation BIUYUT T A T OE BENE SZ ase PSMSTO email yahoo com Ken Gaffey ha cof cor ci 88163101XXXX msg iridium com Add Ce Add Bcc Remotely Setting or Changing VESSEL name to M V Aurora Hitech a fle Kat Invitation Bryut w A T OmEE BBN ESB ase password VESSEL M V Aurora 88163101XXXX msq iridium com Add Cc Add Bee Subject Remotely Setting or Changing PASSWORD ABCdef12345 Attach a file Insert Invitation BZUT T A T Qolj tz mg ges a V1 2 2012 7 6 12 applied satellite RJ 11 PHONE COMMANDS The ASE Citadel Comcenter II Solution has powerful control over the system s settings through the use of the phone For parameters also configurable via the Web page these parameters should be updated upon browser REFRESH By pressing the ON OFF button until the green light is illuminated then entering and keypad numbers the user can change many settings The RJ11 Command Sequence is OFF HOOK ok command HANG UP What follows is a list of these commands 12345 1111 operating correctly 640 648 sets PSMS RATE to OFF or rate 1 to 7 must have valid email address already set up sets REMOTE ACCESS to OFF sets password to NULL sets REMOTE ACCESS to ON sets password to xxxx dials from phone book entry xxx dialing tones does not work with Capt Card sends EMERGENCY MESSAGE 3 beeps must have SEND VIA SMS enabled must have a valid email
17. e junction boxes and phone cabinet Physical installation Ship s engineers and other Instructions for mounting and installers installation Testing after installation Crew ship s engineers Verifies whether solution is operating correctly In service testing Crew and or IT personnel Ensures solution is operating properly while in service Maintenance Crew ship s engineers Proper maintenance ensures functionality and extends life LIFE CYCLE Cabling Distance Assessment Conducting a site survey reveals the cable length s required for installation Antenna Site Survey The antenna site survey evaluates where the antenna should optimally be located This involves considering the following tradeoffs The antenna is often hidden which might bring inherent blockages Tradeoffs between the visibility to the satellites and the line of sight to the satellites Verify Usage of Current Firmware Ensure that Citadel Solution is using the most current firmware version ASE Citadel Solution Where to Buy 1 919 850 3100 www mackaysatellite com satservamackaycomm com Introduction Configuration SIM Card Installation Troubleshooting Life Cycle Continued applied satellite engineering Upgrade If Needed If the firmware version of Citadel Solution currently being used is not the most current one upgrade it Configure Settings The Citadel requires configuration prior to its deployment This is done via t
18. ep Hearing this indicates that e the phone is working correctly e the SIM card needs to be unlocked Unlocking the SIM Card Dial the following sequence 1111 Press the ON OFF button to extinguish the green light The phone is now unlocked Disabling the Captain s PIN Open the phone cabinet to access the white Citadel phone Press the ON OFF button so that the green light appears Dial the following sequence 698 698 What is heard will be an automated operator requesting that the CAPTAIN S PIN be entered This is found in the registration email A typical PIN is 4 numeric characters Press Option 4 to disable the PIN A message indicating that the SIM card is now unlocked should appear The PIN code is no longer required Press the ON OFF button to extinguish the green light V1 2 2012 7 6 ASE Citadel Solution SIM Card Installation Troubleshooting applied satellite engineering Introduction Configuration SIM Card Installation Troubleshooting Making an Outward Call Press the ON OFF button so that the green light appears To dial out press this sequence 698 Country Code Area Code No EXAMPLE 1 Dialing a number in the U S 698 1 XXX XXX XXXX EXAMPLE 2 Dialing a number in the U K 698 44 XX XXX XXX Iridium provides a free test number for dialing without charges tariffs or duties EXAMPLE 3 Dialing the Iridium Free Test Number 698 1 480 752 5105
19. er Outdoor User s manual for more detailed information QUESTIONS lf at any time you have questions or concerns about either the installation or operation of your Citadel please visit www ase corp com or contact us using the information located on the cover of this manual ASE Citadel Solution M Macka Where to Buy COMMUNICATIONS 1 919 850 3100 applied satellite engineerina www mackaysatellite com satservamackaycomm com Introduction Configuration SIM Card Installation Troubleshooting PRECAUTIONS Please read and understand this User s Manual before installing your Citadel Solution Careless or incorrect installation can degrade performance damage both new and existing equipment and incur unexpected network airtime charges OVERVIEW The following table contains the steps required to configure install test and maintain the ASE Citadel Solution Additionally descriptions of the persons who might be involved in placing the solution in service as well as solution maintenance may be included Configuration Ship s IT personnel Configures email alerts reporting etc prior to deployment SIM activation Ship s IT personnel Ensures that activation occurs with the Iridium network Antenna installation Ship s owners engineers Optimizes satellite coverage while survey addressing thermal concerns Solution installation Ship s owners engineers Identifies cable run length s and the survey location of th
20. he embedded webpage as explained in CONFIGURATION Activate SIM Card Activate the phone s SIM card Follow the directions included in SIM CARD ACTIVATION Test Outgoing Call Outgoing GPS After installation the solution requires testing This includes an outgoing voice call It may also include a test GPS report sent via the Handset ASE recommends testing at least one in bound call as well as trying the remote polling feature if the user plans to rely on this aspect of its design Install Antenna ComCenter The antenna is installed using the V Bolts Route Cable The antenna s associated cabling is routed throughout the ship Mount Install Phone Cabinet The phone cabinet must be mounted and connected appropriately An optional Uninterrupted Power Supply UPS or battery backup may be installed for emergencies Test Voice Out Voice in GPS Reporting Weekly Voice Call Test To ensure continuing viability of the Citadel Solution it should be tested weekly Test Daily in HRA In addition to testing daily while in High Risk Areas HRAs it is recommended that testing be performed just prior to entering these zones Maintenance Limited maintenance is required to keep the Citadel operating at peak performance g Mackay www mackaysatellite com Where to Buy Mackay Communications Inc 3691 Trust Drive For Government buyers or contractors Raleigh NC 27616 USA contact Mackay Government at Tel 1 919 850 3100 governme
21. ht appears Listen for a tone What is heard should be the following sequence repeating HI LO HI LO HI LO beep beep beep Hearing this indicates that e the phone is working correctly e the SIM card needs to be unlocked Unlocking the SIM Card Dial the following sequence 1111 Press the ON OFF button to extinguish the green light The phone is now unlocked Making an Outward Call Press the ON OFF button so that the green light appears Listen until a constant tone begins To dial out press this sequence 00 Country Code Area Code No V1 2 2012 7 6 15 ASE Citadel Solution 2 SIM Card Installation Troubleshooting applied satellite engineering Introduction Configuration EXAMPLE 1 Dialing a number in the U S OO 1 XXX XXX XXXX EXAMPLE 2 Dialing a number in the U K 00 44 XX XXX XXX Iridium provides a free test number for dialing without charges tariffs or duties EXAMPLE 3 Dialing the Iridium Free Test Number 00 1 480 752 5105 V1 2 2012 7 6 16 applied satellite engineering Introduction Configuration Determine Whether the Phone is Working Correctly Mount the Citadel with excellent visibility of the sky Open the phone cabinet to access the white Citadel phone Press the ON OFF button so that the green light appears Listen for a tone What is heard should be the following sequence repeating HI LO HI LO HI LO beep beep be
22. ll Cable has a length of 47 m 150 ft and combines RJ 11 RJ 45 and power in a single cable It includes a breakout cable as well as a power adapter The extended version has a 100 m cable with a junction box The system s latching wall cabinet is easy to install on any ship This cabinet houses a corded phone and features the option for hooking up additional phones The Wall Mount RJ 11 POTS Phone in Latching Cabinet features a placard inside that has dialing emergency instructions This cabinet includes an RJ 11 POTS phone as well as 15 m 50 ft of 2 wire RJ 11 cable and a splitter for additional phones The extended version has a 100 m cable with a junction box V1 2 2012 7 6 19 ASE Citadel Solution 2 Introduction Configuration SIM Card Antenna Installation Troubleshooting Optional Accessories applied satellite e f needed ASE recommends adding a battery backup to the system Our recommended Uninterrupted Power Supply UPS automatically turns on when power is lost or intentionally shut down A well maintained battery backup has the capability of powering the system for 100 hours in standby mode or 55 hours of talk time Designed specifically for maritime use this backup is housed within a steel wall mounted case with replaceable 10 year batteries e For installations requiring more cable than what is included with the required system products Cable Extensions are available e The Vibration Dampening Pole
23. ng Speed and GPS Accuracy applied satellite When connected to a Web browser the GPS information is displayed A A ea ComCenter li Serios as shown at the GPS ect NES d Wi OR oe page of the user created em E rie apaan IP address or lt ipadd gt NN A gps htm i W 9 15549 N 53 25224 D I sl Ell NMEA SENTENCES SPVIGOOTMOONOIKS C C C SGP OG 215707 000 391 TS 6 00909 32942 W2 11 0 7 014 4 4 58 AN TZ MER 21210 DA SHA IHANIA W0 0 0 0 09012 0 0 a HDOP Horizontal Dilution of Precision provides information about the accuracy of the position report gt 3 0 Error gt 10 meters Invalid Position report lt 2 0 Error 5 meters lt 1 0 Error 2 meters Number of Satellites in view UTC Date Time Date Time of Displayed Fix ASE Citadel Solution Introduction Configuration SIM Card Installation Troubleshooting applied satellite engineering In addition to having the MEA Sentences viewable in the GPS View they are also accessible at any time using AT commands over the TCP IP socket Connect to socket at lt ip addr gt 23 and execute the following AT commands AT INMEA_GPGGA returns the GPGGA sentence AT NMEA_GPVTG returns the GPVTG sentence AT NMEA_GPRMC returns the GPRMC sentence An emergency alert can be transmitted by pressing 911 on the connected Analogue RJ11 Phone A triple beep tone on the
24. nt mackaycomm com US Toll 1 877 4 MACKAY or 904 880 4633 Fax 919 954 1707 Email satserv mackaycomm com www mackaysatellite com ASE Citadel Solution Introduction Configuration Side Installation Troubleshooting applied satellite engineering The ASE ComCenter II Firmware v2 25 update brings powerful new GPS and SMS based features to the ComCenter Outdoor and ComCenter Citadel applications including e GPS View for Real Time Viewing of Position Heading Speed and GPS Accuracy e Remotely Polled GPS Position Reports Report on Demand e TCP IP acquisition of NMEA Sentences e Automatic Periodic GPS Position Reports This section informs the user as to the usage and configuration of the GPS Features and SMS Features in the Citadel Solution IMPORTANT If you are in doubt about the mounting steps or the connectivity at any stage of this installation please contact an ASE representative for assistance They will be able to guide you through your specific installation options more clearly Pick up the phone receiver Press ON OFF to turn on Key in this sequence AZ You should receive a confirmation sequence of 2 beeps This sets NETWORK MODE to DHCP SERVER Press ON OFF again to turn the phone off Connect a computer directly to the Citadel ComCenter Il via an Ethernet cable not included age mh k n es pee ld Kan ee Open a Web browser If the following screen does not a
25. pical wiring between the antenna and a Citadel safe room Voltages may be checked at indicated locations to confirm wiring or troubleshoot lega A9 IDE Dest Wok 4 19 POTS Ri Ate Tai Gata PRS Ether Erre OP FUNNEL TOP Zem run ees e is ea Cabas ro Sr lare wes HL cables A AN MW ALLA TATI Ae 180 tet 48e a to 2501 Tm Power amp Erama Chat osterdable in Aim S tim and a HEES 106 Mmm beregi Rii aor ORA SHIP FUNNEL ENGINE ROOM Bidinger CITADEL SAFE ROOM Era SEI Zei r AE V1 2 2012 7 6 29 ASE Citadel Solution applied satellite gt J engineering Introduction Configuration Silbe Installation Troubleshooting ON OFF Key This is used to initiate a call or to answer an incoming call Initiate a call by pressing this button The button will turn green and a dial tone will be heard Enter the dialing sequence on the numbered keypad and press the key to place the call The Iridium bleeps will be heard followed by ringing of the party being called Answer an incoming call by pressing the ON OFF key until it turns green Ringer Volume Switch Set this switch to turn off the incoming ringer or to set to the desired incoming ring volume Settings are OFF LOW HI Volume Control This button toggles the volume level of the phones speaker in three steps LOW MED HI Pressing this button repeatedly cycles through these settings Star
26. ppear automatically type this into the address bar to reach the Citadel Direct Mode http 198 168 1 100 V1 2 2012 7 6 5 IMEET gy applied satellite eng Introduction Configuration Opening Screen When connected to a Web browser the local is displayed as shown at the default IP address or at a custom IP address selected by the user Within this document this IP address will be indicated by lt ipadd gt Click on CONFIGURE to begin setting up the system You should then see the following screen Follow these steps 1 Enter Vessel Name 2 Enable SMS 3 Insert email address 4 Set Periodic Reporting to OFF or some other time 5 Choose a Password 6 Click SAVE The phone is now ready to send reports and receive remote commands ASE Citadel Solution SIM Card Installation Troubleshooting OPENING WEBPAGE SCREEN FOR CITADEL ComCentar ll Series SN O01 TER Pee 239 601 008 00 01 17 PH AQ errar 0 20 0 ASE 2011 Copyright 2009 Applied Satellite Engineering All Rights Reserved Workiwide EA 2 re SA SETUP SCREENFOR CITADEL WEARER Vere Set Parameters and Chick SAVE iP Address LA 144 1 160 Your Phora Blt amu Wess uge eji eta REPORTING Enabled fat Sard Message Te cra MSE ASE Citadel Solution Introduction Configuration SIM Card Installation Troubleshooting GPS View for Real Time Viewing of Position Headi
27. rk on laptop In Windows go to RUN and type CMD to get a DOS shell Enter ipconfig Verify that your computer has been assigned an IP address in the 192 168 1 xxx network that the gateway is 192 168 1 100 and that the DNS is 12 127 17 72 Using a browser go to 192 168 1 100 to access the ComCenter embedded webpages Click on the CONNECT button It will take 30 seconds or more to go ONLINE Once ONLINE return to your DOS shell and try to ping www google com 74 125 227 17 to verify operation Click DISCONNECT to hang up V1 2 2012 7 6 36 ASE Citadel Solution Introduction Configuration Side Installation Troubleshooting The easiest way to connect is directly to a laptop Put the ComCenter ll Series in DHCP Server mode applied satellite engineering e Key in 612 from an RJ11 phone or Privacy handset e Connect directly to laptop The ComCenter II will be at address 192 168 1 100 Please note that this address is also referenced as Direct Mode when using the ASE Device Manager On a full network put the ComCenter ll Series in DHCP client mode using 611 or RJ11 Use the ASE Device Manager to FIND the IP address The factory default setting for ComCenter II Series products is DHCP Client mode V1 2 2012 7 6 on
28. sses on the back of the phone cabinet Install using best judgment based upon the installed location V1 2 2012 7 6 23 ASE Citadel Solution applied satellite Introduction Configuration SIM Card Troubleshooting Installation Case 1 When the Optional Harland Simon Battery Backup UPS Is Not Installed Used Connect the AC power cord to the ship s power 100 240 VAC Then connect the AC DC Power adaptor to the junction panel or junction box using the plug Be certain to tighten the screw portion of the jack to secure Connect the RJ11 from the phone cabinet to the junction panel or junction box If using a laptop or other computer connect a CAT 5 ethernet cable not included from the laptop to the junction panel or junction box Case 2 When the Harland Simon Battery Backup UPS Is Being Used To prepare the UPS please follow the instructions that came with the unit Additionally ASE recommends following these steps as well e Install the conductor strap between the NEG Terminal on the left battery to the POS terminal of the left battery The two batteries will then be in series to provide 24 VDC e Connect main power to the correct terminals inside the UPS e You may use the jack and cord from the power adaptor to the 24 V terminals to connect to the junction panel or junction box e Consult the UPS manual for testing and troubleshooting guidelines V1 2 2012 7 6 24
29. t sources If not permanent damage may occur from exposing the antenna to temperatures above the operating specification V1 2 2012 7 6 22 ASE Citadel Solution 2 Troubleshooting ed satellite engineering appli Introduction Configuration SIM Card Installation Prior to beginning the installation of the Citadel take a quick inventory to ensure that you have all the necessary components Standard components of the Citadel include Citadel antenna Cable Junction panel or junction box Power adaptor Latchable phone cabinet with handset 15 m 50 feet of RJ11 telephone cable Optional component s e Uninterrupted Power Supply UPS battery backup Once you have identified your preferred location of antenna installation adjust the V Bolts to accommodate either a vertical or horizontal placement A horizontal orientation is shown in the image above Mount the antenna with the seam parallel with the horizon and keep blockage to a minimum For more information about placement see Locating the Antenna to review placement if needed Cable Routing and Attachment to the Antenna Choose the best pathway and route the cable from the antenna to the Citadel location If extensions are used connect these as needed Connect the end opposite the antenna to the junction panel or junction box Install the phone cabinet wherever it is desired It is easiest to use the four mounting bo
30. to enter the High Risk Areas HRAs Since this requires voice dialing please revisit pp 15 18 in the SIM Card section for voice dialing procedures In the event that a ship comes under attack NATO forces request that the crew of the distressed ship dial a central number to coordinate a response Because of this it is strongly recommended that the phone number for NATO forces be prominently displayed near the phone The UKMTO office in Dubai serves as the primary point of contact between merchant shipping and the naval forces patrolling the waters off the Somali coast Iridium s calling plan allows users to use UKMTO 971 to connect to the Iridium network free of charge Please review these procedures with your ship s security officer to ensure the number is correct ASE recommends the testing of GPS positioning frequently This is done by pressing the following sequence 911 It is recommended that the remote polling features be tested to ensure that the Citadel Solution is operating properly Please see the Configuration section to review remote polling features and procedures Clean the antenna portion periodically Conduct a physical inspection to verify that the antenna remains horizontal and that the mounts remain tight V1 2 2012 7 6 28 ASE Citadel Solution applied satellite engineering Introduction Configuration SIM Card Installation Troubleshooting The diagram below shows ty
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