Air Miles HOTS User Manual example
Contents
1. HOTS USER MANUAL Air Miles HOTS User Manual Air Miles HOTS System User Manual Table of Contents NiCr OGUC HON idas 2 RT GHET dll ASSUMP AAA PPP SEA E 2 Loscing onto Ar Miles HOTS SEM 3 BB Oy Reval bee og Customer De la mere rer Bre ei 4 Creatine a mew manual master DOOKIE eass eee tacsentanas arias 7 Creating a new manual master booking for an existing CUStOMET cccccsssccrssssccessscooees 7 Addie a manual SUD DOO KANG cintia st ossnreenecss 11 Downloading a books trom Vin data ains 11 Makine API eE aS 13 PIMC NIN Ga DOKINS iii E 14 CoC UTE DOOK pt cda 16 uti AAA E A E E E E A 17 Findiie 4 DOOKINGOFr payment LOG sser r Matsdeeitbcsa sie detects 18 Pde DOOKIE AA O 18 PUG ie a pay Mic iOS nl lil italia 19 PAo do CAMS a ENEA E RaR 20 Searc hine tora DOOKING aan REEE EAER TERE 23 Manasers Maintenance Features corno E E 24 l Author Gordon Stone Document Information Document Version 1 0 Document 1 d 98002 Publication Date 24 4 98 Teamwork Solutions 1998 Document Version No 1 0 Software Version No 1 0 5 Page 1 Air Miles HOTS User Manual Introduction There are three principle stages to a booking 1 Load existing or create new customer details 11 Enter the booking details 11 Take the payment and enter the details General Assumptions It is assumed that the user will have basic keyboard skills and understand the following terms mouse click bu2. Document Description BOOKING AMENDED BY CLIENT OR OPERATOR BDUE BALANCE DUE LETTER cA Complaint acknowledgement COMP COMPLAINT LETTER TO OPERATOR Confirmation received from operator Booking cancelled by client Indemnity letter ITINERARY BALANCE OVERDUE REPLY FROM OPERATOR TO A COMPLAINT Reciept Confirmation of booking TICKETS RECEIVED FROM OPERATOR TICKET ON DEPARTURE ij lt Home_ Back Y 18 Done PT AD Intemet zone oo If you know the reference enter 1t in the Our Reference field If you don t know the reference a Lookup button is provided for you to search for it The Booking Lookup screen is shown below E Booking Lookup Microsoft Internet Explorer MEIE File Edit View Go Favorites Help Address E http 4 130 100 100 103 5556 hotline TC B ookingLookup this Create OUR_REF Booking Lookup Dep Date Equal To And Operator Equal To And Name Equal To Pp 7 And Booking Ref Equal To Accept Cancel Ei 8 Done MD Intemet zone Enter as much information as you know to narrow the search The Dep Date Equal To field will accept the date in a number of formats e g 12 7 98 12 7 98 12 JUL 98 However if the month is entered as letters it must be in UPPER CASE And Operator Equal To will accept the three letter operator code or less use UPPER CASE e g A will search for all operators
3. 5 Logs Microsoft Internet Explorer Eile Edt View Go Favorites Help Address 8 itp 130 100 100 103 8556 hotiine TC Logs Booking Logs Payment Logs NB Use Payment Logs to Re Print Receipts IG Home EA 8 Done i Intemet zone Finding a booking log Select Booking Logs to display the Booking Selection page 5 http 27130 100 100 103 5556hotline TC BookingStart L Microsoft Internet Explorer Please Select A Booking Log Reference 5 12 26 03 1998 Operator Thomson Holidays Travel Code FAS Package Value 2 400 00 5 9 03 12 1997 Operator Unijet Ltd Travel Code SSN Package Value 0 00 5 7 28 11 1997 Operator Unijet Ltd Travel Code SSN Package Value 0 00 5 5 24 11 1997 Operator Thomson Holidays Travel Code SSN Package Value 0 00 5 1 12 11 1997 Operator Thomson Holidays Travel Code SSN Package Value 1 000 00 z IC AA Select a Booking Log Reference and click OK The Booking Log will then be displayed as below Document Version No 1 0 Software Version No 1 0 5 Page 18 Air Miles HOTS User Manual 15 12 1997 15 12 1997 16 12 1997 15 12 1997 16 12 1997 15 12 1997 15 12 1997 15 12 1997 03 12 1997 03 12 1997 03 12 1997 03 12 1997 REPT letter printed Payment No 147 500 00 by WC by J Hart AIR MILES used O discount 0 00 REPT letter printed Payment No 145 500 00 by WC by J Hart AIR MILES
4. File Edit View Go Favorites Help ABERCROMBIE AND KENT y General Availablility y Login Script General Awailablility Retry Login Script Late Search On Price Session Script Late Search On Date Connection Script Late Search On Airport Destination Timeout Script i ID Script ID Save lt Help ida lt Home Back 18 No Screen Help Available ia 9 Internet zone Two types of script are currently in use Login Script and Session Script The Search Types pull down menu is applicable for Session Scripts It displays the types of Viewdata searches as described on page 11 The illustration above shows the options on both pull down menus For help with scripting click on the Help button or refer to Document Version No 1 0 Software Version No 1 0 5 Page 25 Air Miles HOTS User Manual the WIntegrate Scripting manual Once you have completed your script click the Save It button Document Version No 1 0 Software Version No 1 0 5 Page 26
5. Submit Details The Our Reference Number will then be displayed Click OK to acknowledge The Home page will then be displayed showing the Customer and Booking Details Document Version No 1 0 Software Version No 1 0 5 Page 10 Air Miles HOTS User Manual Adding a manual sub booking If you do not have the correct customer details loaded you must click the Reset button If you wish to add a sub booking select Manual from the Home page If you have just reset the customer details you will be prompted for the Customer number Refer to page 4 if you need help on selecting a Customer number The Master Booking selection page for the customer will be displayed Select the required master booking Click OK The Master Booking selection page will be displayed Our Reference will now indicate a SUB booking Select the Operator and Travel Code Refer to page 7 for further help about the Operator and Travel Code fields if necessary The booking details page for the sub booking will then be displayed 65 http 77130 100 100 103 5556 hotline TC _CreateDetailsScreen Microsoft Internet Explorer File Edit View Go Favorites Help Address E http 7 130 100 100 103 5556 hotline TC CreateDetailsS creen Car Ferry Details Name MAS JHART Operator Pao European Ferries La new A Travel Code ear Ferry ao Booking Reference Po 7 Departure Date Destination o Adults Children Infants Car Registration
6. there are more than 20 available travel codes for the operator you may click the t button to display the next page of travel codes You can then click on the three letter code in the travel code that you require The cursor changes to t when it is over the code The Master Booking Selection page will then display the travel code in the Travel Code field Click the Enter Details button The appropriate booking details page will be displayed The example below shows a package booking Other types of booking are currently Car Ferry Cruise Insurance and Miscellaneous Document Version No 1 0 Software Version No 1 0 5 Page 8 Air Miles HOTS User Manual 6 http 77130 100 100 103 5556 hotline TC CheckReference Microsoft Internet Explorer File Edit View Go Favorites Help 9 http Package Details Name MRS THART Operator Unijet Ltd Our Reference 5 9 Travel Code Summer Sun Booking Reference PEF Departure Date 10 08 1998 Duration Nights fio Adults Ee Children Free Children Infants Resort ORLANDO Accomodation Name MEGA HOTEL i C Room type TWIN Board BB Non Comm Desc n Non Commisionable value 0 00 Value 0 00 Deposit po Booking information El Passenger Details Flight Details This Booking Has Been Cancelled View Log Memo l Home EJ Internet zone Enter the Booking Reference and other package details as provided by the Operator
7. 291 304 4920 01293 525550 Address luaaammoron Post Code WAJI7PF CHESHIRE Ea NAT WEST a Vegetarian a Source pre OY Profile non smoker YA Scheme None z Airmiles membership No 2081470033333333 Last Reference save pr El CD intemet zone Most fields on the page are self expanatory Below is an explanation of the HOTS specific fields that you would fill in for a new Customer or if updating an existing one Source Enter the Air Miles scheme operator e g Tesco Nat West P amp O Stena Document Version No 1 0 Software Version No 1 0 5 Page 5 Air Miles HOTS User Manual Profile The Profile field is used for specific items that need to be displayed e g Surprise Booking Difficult Customer VIP Customer Scheme The Scheme selected will affect the documents available for printing Currently these are None the default Cruise Club or NatWest The choice of documents that can be printed are controlled by this setting Once you have entered the details click Save to store them If for example you have made changes that you don t wish to save you can click the Cancel button to retain the Customer details unchanged from when the page was displayed Document Version No 1 0 Software Version No 1 0 5 Page 6 Creating a new manual master booking You may create a new manual booking for either a new customer or an existing customer Refer to page 11 for creating a booking from Viewdata i
8. E BOOKING COMPANY AIRMILES 52 12 52 WOZNIAKOWSKI 12 Apr 98 18 Dec 97 AIRMILESINSURANCE MANAGERS 52 14 52 WOZNIAKOWSKI 24 Apr 98 18 Dec 97 AIRMILES INSURANCE MANAGERS 1 2 NEXT LAST es Back gt 8 Done A intemetzone ee ss Document Version No 1 0 Software Version No 1 0 5 Page 23 Air Miles HOTS User Manual Managers Maintenance Features If you click on the Managers button on the Home page HOTS will display the Manager Options page 5 Managers Microsoft Internet Explorer Hal EZ File Edit View Go Favorites Help Managers securiy J Templos Aries Soins lt M Home doe temazo 7 Security The security page is for maintaining user and group profiles by administrators Instructions for these security features are documented in the RedBack Reference Manual which is included on the RedBack CD Templates The Templates page allows you to upload document templates to the Server The illustration below shows the page after the Lookup button has been clicked The Lookup button displays a list of available templates that can be uploaded Enter the full path and filename into the Document Path field 5 http 130 100 100 103 5556 hotline T C D ocumentLookup this Create DOCUMENT_TYPE Microsoft Internet Explorer ME File Edit View Go Favorites Help Address 9 0 103 5556 hotline TC DocumentLookup this Create DOCUMENT_TYPE y Enter Document Lookup Our Refer
9. N Board BB Non Comm Dese Non Commisionable value fo 00 Value 0 00 Deposit 0 00 Booking information El Passenger Details Flight Details This Booking Has Been Cancelled Wiew Log Memo l Home AAA Document Version No 1 0 Software Version No 1 0 5 Page 16 Air Miles HOTS User Manual Making a refund Making a refund is in effect making a negative payment If you do not have the correct customer details loaded you must click the Reset button If you wish to enter payments select Payments from the Home page If you have just reset the customer details HOTS will prompt you for the Customer number Refer to page 4 1f you need help on selecting a customer The Master Booking selection page will be displayed Select the required master booking Click OK The Take A Payment page will be displayed The refund may be to correct an Air Miles entry an ad hoc payment or a customer payment For example if the refund is against a customer payment enter the figure to be refunded in the Pay Now field Enter the figure again in the Method of Payment Amount field The refund MoP will usually match the original payment e g Visa for refund of a visa payment with the correct card name credit card number and expiry date as appropriate Details of the original payment can be found in the payments log refer to page 19 Refunds include making a payment of a cancellation fee to the Operator select Cancellation Fee as t
10. The Non Comm Desc field is for entering non commissionable items e g ski pack with the value entered in its value field below A non commissionable item is any cost component on the booking for which Air Miles does not receive any commission One of the fields for Adults Children Free Children or Infants must be entered Any general information may be entered in the Booking Information field Examples include TCG Reference Customer Requests If an entry has been made in the Booking Information field this will be indicated on the Home page by an N suffix to Our Reference You must complete all fields of the Passenger Details and Flight Details pages before clicking Submit Details Details entered on the Passenger and Flight Details pages are used in the documents Customer details should have been entered already If not HOTS will display the Customer Details page Once this has been completed the Package or other type of booking Details page will redisplay 5 http 130 100 100 103 5556 hotline TC PAXDetails Microsoft Internet Explorer Address 8 http 130 100 100 103 5556 hotline TC PAXDetails File Edit View Go Favorites Help Passenger Details Health Insurance blank if req airmiles CITIZEN NIN CITIZEN non E ES A O ooo C AL Insert Delete Prev Pg Next Pg OK Cancel gi II i Intemetzone 8 Done The Passenger Details page above sho
11. e The Lookup table displays in the right half of the page If you click on one of the types in the Type column it will show in the Document Type field and the Lookup table will disappear Different sets of documents are available for different schemes currently None Cruise Club or NatWest which should have been entered when the customer details were entered The example below shows the Lookup table for the Document Type and Our Reference entered 5 http 7 130 100 100 103 5556 hotline T C D ocumentLookup this Create DOCUMENT_TYPE Microsoft Internet Explorer Address a 0 103 5556 hotline TC DocumentLookup this Create DOCUMENT_TYPE y Elle Enter Document Our Reference 5 3 i Document Type E ox Edit View Go Favorites Help REI ES Lookup Items 1 14 of 14 Type Document Description 14 gt AMND BOOKING AMENDED BY CLIENT OR OPERATOR Home BDUE BALANCE DUE LETTER CAK Complaint acknowledgement COMP COMPLAINT LETTER TO OPERATOR CONF Confirmation received from operator CXIN Booking cancelled by client IINDEM Indemnity letter ITIN ITINERARY ODUE BALANCE OVERDUE RCOM REPLY FROM OPERATOR TO A COMPLAINT ROT Reciept RCPT1I Confirmation of booking TKTS TICKETS RECEIVED FROM OPERATOR TOD TICKET ON DEPARTURE lfm lt Home Back El A ME You can then click OK The example that follows shows the next page where the itinerary document ha
12. ease enter your password Login As This User Abort Login H 8 Done PT i Internet zone Enter your user name press the TAB key enter your password and click the button labelled Login As This User The Home page is then displayed as below S http 130 100 100 103 5556 hotline TC _Login Microsoft Internet Explorer Ele Edt View Go Favorites Help Address 9 htp 7130 100 100 103 5556 hatline TC Login Customer Sales Agent Teamwork Solutions satis p a amp Ae 4 i ey Customer Viewdata Manual Amend Payments Documents Search Logs Managers Reset Customer Details Bookings Our Reference Booking Detail Status Miles None None None 0 E s y i im a Internet zone Document Version No 1 0 Software Version No 1 0 5 Page 3 Entering Customer Details To create new customer details or load a different existing customer click the Reset button then the Customer button from the Home page If you do not click Reset first details of the most recent customer will be displayed E http 7 130 100 100 103 5556 hotline TC CustomerStart Microsoft Internet Explorer File Edit View Go Favorites Help Address 8 http 4 130 100 100 103 5556 hotline TC CustomerS tart Customer Details 5 Title Surname Tel Home Tel Work Fax No MRS i HART 0291 304 4920 01293 525550 104 GREEN LANE A Address ia RRINGTON Post Code wasg 7PF CHESHIRE Veg
13. ence 5 9 im Document Type tems 1 14 of 14 Document Description BOOKING AMENDED BY CLIENT OR OPERATOR BALANCE DUE LETTER Complaint acknowledgement COMPLAINT LETTER TO OPERATOR Confirmation received from operator Booking cancelled by client Indemnity letter ITINERARY BALANCE OVERDUE REPLY FROM OPERATOR TO A COMPLAINT Reciept Confirmation of booking TICKETS RECEIVED FROM OPERATOR TICKET ON DEPARTURE lt a Home Back Y 8 Done a intemetzone Document Version No 1 0 Software Version No 1 0 5 Page 24 Air Miles HOTS User Manual Airmiles When you click the Airmiles button HOTS will display the Airmiles Taken page E Airmiles Taken Microsoft Internet Explorer File Edt View Go Favorites Help Airmiles Taken Delete 4 lt Home Back za 18 No Screen Help Available a Intemet zone Lo The ID is the Air Miles membership number Air Miles can be entered against the invoice of a TCG Insert and Delete buttons are available for adding further rows to the list Prev Pg and Next Pg buttons are available for viewing where more than five records are listed Click Save when you are happy that the details are correctly entered Click Clear to empty all the fields Scripts Viewdata scripts are created from the Scripts page http 7 130 100 100 103 5556 hotline TC GenHep 1 Microsoft Internet Explorer
14. etarian NAT WEST a Source Profile fewer El Scheme None E Airmiles membership No 3081470033333333 Last Reference Save Conca ll Done i EJ Internet zone LE Select Travel Code Microsoft Internet Explorer File Edit View Go Favorites Help Address S http 130 100 100 103 5556 hotine TC TravelCodeLookup this Create T Master Booking Selection Select Travel Customer Number NEW Code Name And Address Unkno known Home Home Telephone Number Unknown Work Telephone Number Unknown wn Items 1 20 of 25 FAS FAR AWAY SHORES PACKAGE Travel Code 0 LAKES AND o MOUNTAINS Enter Details PACKAGE lt gt OCB Home OVERSEAS CITY BREAKS PACKAGE AI ALL INCLUSIVE CLIAAAACTS CE E Sik 1 ea aT If it is anew Customer accept NEW by clicking OK If it is an existing Customer or you wish to check the database click the Lookup button to display the Customer Lookup screen File Edit View Go Favorites Help Address a http 130 100 100 103 5 Customer Lookup Surname Equal To And Airmiles Collector No Equal To Accept Cancel Document Version No 1 0 Software Version No 1 0 5 Page 4 Air Miles HOTS User Manual Air Miles HOTS User Manual When using Lookup you must type in UPPER CASE You can enter the first letter of the surname or the first few letters Similarly you may enter the first few characters of the A
15. fields can be entered in a variety of formats as explained earlier and you can enter the one or more characters into the text or numbers fields The example below shows a response to entering a customer number starting with 5 and Tour Operator name starting with A a Find A Booking Microsoft Internet Explorer File Edit View Go Favorites Help Address 8 http 130 100 100 103 5556 hotline TC Find4B ookingHidden Find A Booking El Items 1 14 of 16 Booking Customer Name Booking Ref Dep Date Booking Date Operator Booked By 54 1 54 BIRD JUHYYYY 12 Jul 99 16 Dec 97 AIRTOURS LTD AIRMILES 5 10 5 HART 10 Aug 98 03 Dec 97 AIRMILES INSURANCE AIRMILES 5 2 5 HART 12 Nov 97 AIRMILES INSURANCE UNKNOWN 5 4 5 HART 22 May 98 14 Nov 97 AIRMILES INSURANCE UNKNOWN 5 6 5 HART 22 May 98 24 Nov 97 AIRMILES INSURANCE UNKNOWN 5 8 5 HART 22 May 98 28 Nov 97 AIRMILES INSURANCE TSL 59 2 59 JONES 25 Sep98 17 Dec 97 AIRMILES INSURANCE AIRMILES 59 3 59 JONES 25 Sep 98 17 Dec 97 AIRMILES INSURANCE AIRMILES 51 3 51 SMITH JONES CLARK 23 Jul 98 16 Dec 97 AIRMILES INSURANCE AIRMILES 51 7 51 SMITH JONES CLARK 08 Aug 98 16 Dec 97 AIRMILES INSURANCE AIRMILES 51 9 51 SMITH JONES CLARK 12 Aug 98 17 Dec 97 AIRMILES INSURANCE AIRMILES 52 10 52 WOZNIAKOWSKI 123456 15 Jun 98 18 Dec 97 APPL
16. he MoP Note the amounts are entered with a minus sign An example is shown below 6 http A 30 100 100 103 99967hots H0TS7 CheckReference Microsoft Internet Explorer Take A Payment 5 9 Finy Bal Due 350 00 on 01 Jun 1998 CONF letter sent 03 Dec 1997 Tickets not sent 5 10 Ok Paid In Full Tickets not sent Method Of Payment oP A Amount Name Credit Card Number Expiry Date VISA bd E 500 fu Hart fies 5676 9012 3456 02 98 Submit Payment Click Submit Details If the entries are acceptable the next page you will see is the Payment summary page The payment number will appear on the screen Click OK to acknowledge the message An open receipt is generated This can be viewed and or printed move the cursor over the filename then click the right mouse button and select Print Target Document Version No 1 0 Software Version No 1 0 5 Page 17 Air Miles HOTS User Manual Finding a booking or payment log There are two logs one records the history of bookings for the customer the other records the payments made by the customer If you do not have the correct customer details loaded you must click the Reset button If you wish to check the log select Logs from the Home page If you have just reset the customer details HOTS will prompt you for the Customer number Refer to page 4 1f you need help on selecting a customer Once the customer number 1s known the following page will be displayed
17. ir Miles Collector Number Click the Accept button to initiate the Lookup Below 1s a response to entering Surname Equal To HA 6 Customer Lookup Microsoft Internet Explorer A x Fle Edt View Go Favorites Help Address 19 http 130 100 100 103 5556 hotline TC CustomerL ookup PostPreFiun al e Customer Lookup Items 1 8 of 8 Cust Title Initials Name Addi Post Code Airmiles Collector No 19 MR B Happy SUNNY DRIVE SU5 AB7 123555555 23 MR J Harding 104 NEAL STREET TN1 2DH 21 mIssls Harding 5 LAYHAMS ROAD BR49HD g 22 MRS S Harding 5 LAYHAMS ROAD BR4 9HD 5 MRS J Hart 104GREENLANE WA99 7PF 3081470033333333 6 MR R Hart 1 High Street XY6 1PP 64 MISSI Harwood 17 COLD WALTHAM LANE RH15 OEH 3081470012365478 40 MR A Hayes 5HILLBARN LANE BN11 4 DZ e Done 7 Internet zone You can then click on the number in the Cust column The Enter Customer Number page will then be displayed again this time with your selected number inserted into the Customer Number field Click OK to accept You will then see the Customer Details for that customer as shown below 65 http 7 130 100 100 103 5556 hotline TC _CustomerStart Microsoft Internet Explorer File Edit View Go Favorites Help Address 8 http 4 130 100 100 103 5556 hotline TC CustomerStart Customer Details 5 i Surname Tel Home Tel Work Fax No 1S F HART 0
18. king Button 1s shown below 65 http 77130 100 100 103 5556 hots HOTS CheckReference Microsoft Internet Explorer File Edit View Go Favorites Help Address a http 7130 100 100 103 5556 hots HOT S7 CheckReference Package Details Booking Reference REFI 23 Departure Date fi 0 08 1998 Duration Nights Adults 2 Children Conn Shkilduso I Microsoft Internet Explorer Resort Ri DO Q Are you sure you wish to cancel this booking Accomodation Name Room type i Cancel Non Comm Desc Non Commisionable value Value 1000 00 Deposit 100 00 Booking information Passenger Details Flight Details I Re Confirm Booking Submit Details Cancel Booking Wiew Log Memo ji Further action will be required regarding any refund depending on the circumstances This is described in the next section Note that once a booking has been cancelled the Submit Details and Cancel Booking buttons are removed for that booking After cancellation the Package Details screen for the above booking is shown below 65 http 130 100 100 103 5556 hotline TC _CheckReference Microsoft Internet Explorer File Edit View Go Favorites Help Address 8 http 4 130 100 100 103 5556 hotline TC CheckReference Package Details Booking Reference REFI23 Departure Date fio 08 1998 Duration Nights fio Adults 2 Children Free Children Infants Resort ORLANDO Accomodation Name MEGA HOTEL Room type TWI
19. layed Select the required booking Click OK The details page will then be displayed This will vary according to the type of booking package cruise car ferry etc An example of Package Details is shown below 6 http 130 100 100 103 5556 hotline TC CheckReference Microsoft Internet Explorer l File Edit View Go Favorites Help Address 8 http 130 100 100 103 5556 hotline TC CheckReference Package Details Name MRSJ HART Operator Unijet Ltd Departure Date 22 05 1998 Adults fi Children Free Children Infants Booking Reference Duration Nights Resort BEACHVILLE Accomodation Name HOTEL LUX oo Room type TWIN Board HB Non Comm Desc ACTIVITY STUFF Non Commisionable value 100 00 Value 1100 00 Deposit fr1o 00 Booking information Ed Passenger Details Flight Details TF Re Confirm Booking Submit Details Cancel Booking View Log Memo lt gt Home IC Done PUA E Internet zone Amend the details as necessary If the changes require a revised confirmation letter then click the mouse in the Re Confirm Booking tick box Note that the Insurance page cannot be amended It can only be viewed because of its link to a certificate number When the page is correct click the Submit Details button You may wish to add a memo for example a reminder to telephone the customer on a certain date Click the Memo button to display the B
20. low The next page you will see is the Viewdata scripts page Document Version No 1 0 Software Version No 1 0 5 Page 11 Air Miles HOTS User Manual On the left are buttons described below whilst the right shows your Viewdata page Start Script This selects the script as defined by the operator and the parameters you entered on the previous page Capture Screen Grabs the Viewdata screen into a temporary file for use later by HOTS Make Booking Once the booking has been made on Viewdata click this button to record the details in HOTS Clear Captures This should be used where captures have been made which are not required Clipboard Copy This will allow the current Viewdata screen to be copy and pasted into other applications Copy Screens This will allow previously captured screens to be copied and pasted into other applications View Script This button allows you to view the script that is run by the operator Simulate SPACE Key Strokes Turn this option ON to prevent Viewdata from timing out while you may be waiting to confirm credit card details for example The normal workflow sequence is to Start Script capture all the screens which interest you click the Capture Screen button for each screen click Copy Screens click Make Booking Information from Copy Screens may be pasted into other applications e g Microsoft Word or Wordpad Note that it is easier to capture screens which you are not sure you require a
21. nd then delete the unwanted screens at a later stage than miss the screen and return to capture it separately Document Version No 1 0 Software Version No 1 0 5 Page 12 Air Miles HOTS User Manual Making a payment If you do not have the correct customer details loaded you must click the Reset button If you wish to enter payments select Payments from the Home page If you have just reset the customer details you will be prompted for the Customer number Refer to page 4 if you need help on selecting a customer The Master Booking selection page will be displayed Select the required master booking Click OK The Take A Payment page will be displayed The status line shows what deposit or balance is due by booking S http 7130 100 100 103 5556 hot s HOTS Che ckRe sfer erence Hic cros oft In teme et Ex xplor File Edit View Go Favorites Hel 3 address E http 77 30 100 100 103 5556 hots HOTS Cerda Take A Payment 5 7 Home Bal Due 885 00 on 13 Mar 1998 TETS letter sent 03 Dec 1997 Tickets sent 03 Dec 1997 5 8 Ok Paid In Full Tickets not sent Delle Taken A Mes Discount ogey doc Paid Outstanding Pay Now Utpactage 1000 1500 cof aooo ss Bwe e Oo E TF Method Of Payment Amount Name Credit Card Number Expiry Date po i Submit Payment Bi Enter the number of Air Miles to be debited against the collector s record if applicable The Ad Hoc field is for entering any miscellaneous correcti
22. nformation Creating a new manual master booking for an existing customer If you have a different customer s details loaded click the Reset button on the Home page Click the Manual button to display the following page which invites you to enter the Customer Number 9 Find A Booking Microsoft Internet Explorer File Edit View Go Favorites Help Address 9 http 130 100 100 103 5556 hotline TC Find Booking Find A Booking Customer Number l Customer Surname Tour Operator 07 Reference Departure Date Booking Date Tour Operator TT Air Miles Number o CSA ID gt CSA Team ID Name Po Search Home ls Done 9 Intemet zone Customer Number will show NEW If you know the Customer Number enter the number and click OK A screen similar to the following will be displayed If you don t know the number click the Lookup button Refer to page 4 if you need help on selecting a Customer number 5 Customer Lookup Microsoft Internet Explorer MES File Edit View Go Favorites Help Address 8 100 100 103 5556 hotline T C CustomerLookup this Create CUST_CODE y Customer Lookup Surname Equal To And Airmiles Collector No Equal To Accept Cancel gi Te Done a Intemet zone In the display shown above you will see a list of master bookings already made headed by an option to make a new booking Select NEW and click OK The page
23. ons It is a discount field therefore it applies a negative value to the number entered Enter the amount that the customer is paying in the Pay Now field The figure in the Pay Now field should be matched by the sum of the figures entered in the Method of Payment fields Up to three separate methods of payments can be used at any time Each has a pull down menu to select the method of payment The first letter of the method can be keyed to speed up selection e g V will select Visa Enter the amount for each payment and if appropriate the name credit card number and expiry date Note the expiry date should be in the form MM YY e g 01 98 Click Submit Details If the entries are acceptable the next page you will see is the Payment summary page The payment number will appear on the screen Click OK to acknowledge the message An open receipt is generated This can be viewed and or printed move the cursor over the filename then click the right mouse button and select Print Target Document Version No 1 0 Software Version No 1 0 5 Page 13 Air Miles HOTS User Manual Amending a booking If you do not have the correct customer details loaded you must click the Reset button If you wish to amend details of a booking select Amend from the Home page If you have just reset the customer details HOTS will prompt you for the Customer number Refer to page 4 1f you need help on selecting a customer The Booking selection page will be disp
24. ooking Memo page as shown below Document Version No 1 0 Software Version No 1 0 5 Page 14 Air Miles HOTS User Manual File Edit View Go Favorites Help Address http 4 130 100 100 103 5556 hotline TC BookingMemo4dd Add A Memo lt a Back E IC STV MEE y Click the Add A Memo button to display a simple screen which allows you to enter a short memo Note and optional Diary Date Click Add It to insert The memo is inserted into the Booking Memo page as in the example above You can add as many separate memos as you like If a memo has been entered it will be indicated by a M suffix to the Our Reference on the Home page File Edit View Go Favorites Help Address 9 http 130 100 100 103 5556 h Add A Memo Ada Cancel Document Version No 1 0 Software Version No 1 0 5 Page 15 Air Miles HOTS User Manual Cancelling a booking If you do not have the correct customer details loaded you must click the Reset button Select Amend from the Home page If you have just reset the customer details HOTS will prompt you for the Customer number Refer to page 4 1f you need help on selecting a customer The Booking Selection page will be displayed Select the booking you wish to cancel Click OK The appropriate screen for the booking will then be displayed Click the Cancel Booking Button You will be asked to confirm the cancellation An example of a booking screen with the Cancel Boo
25. s been selected Document Version No 1 0 Software Version No 1 0 5 Page 21 Air Miles HOTS User Manual 6 http 130 100 100 103 5556 hotline TC PrintD ocuments Microsoft Internet Explorer File Edt View Go Favorites Help Address 19 http 130 100 100 103 5556 hotline TC PrintD ocuments Print Document MRS J HART Document Type ITIN Itinerary Our Reference 5 9 Operator UNI Unijet Ltd Booking Ref REF123 51 Value 0 00 Open Letter 10963426402 RTF NB You can Right Click on the letter name for more options ln lt Home Back EA 8 Done i Intemet zone You may click on the document reference to the right of Open Letter to view or print the document You can click the Back button if you wish to print further documents Document Version No 1 0 Software Version No 1 0 5 Page 22 Searching for a booking Click the Search button on the Home page to display the following Air Miles HOTS User Manual 6 Find A Booking Microsoft Internet Explorer MEIE File Edt View Go Favorites Help Address E http 7130 100 100 103 5556 hotline TC Find Booking Find A Booking Customer Number Customer Surname Tour Operator Reference Departure Date Booking Date Tour Operator Air Miles Number CSA ID CSA Team ID Name Pp i Search lgm Home zl 8 Done fo A intemetzone Enter as much information as you can to narrow the search The date
26. sd Make Model 7 Motor Bike Foot Passenger Car Length C Car Height i Trailer Length Trailer Height Ticket No Non Comm Desc LP 7 Non Comm value sd Value Deposit Booking information Passenger Details Ship Details Ed y a Done 7 Internet zone The example used here is for a car ferry Note that most of the information Name Our Reference Country Area Departure Date Duration Adults and Children is transferred from the master booking Downloading a booking from Viewdata Select the Viewdata button to display the Viewdata Search Details page Enter the operator name and select the appropriate Search On field If you select Login Only you will be taken to the first page of the Operator you have selected General Availability uses a script to log you in and search on data you have entered below It is usually the preferred choice Up to three departure points can be entered for searching The other fields may need entering according to the operator rules e g some operators require the Children field to be non blank so enter 0 if none The Depart Date can be entered in a number of formats e g 09 12 97 09 12 97 09 DEC 97 9 DEC 1997 However if the month is entered as letters 1t must be in UPPER CASE The value field will accept pounds only or pounds and pence When you have entered you search criteria click the Search button An example of a Viewdata search with criteria entered is shown be
27. starting with A And Name Equal To will accept the first few characters of a name e g HAR will search for HARDING HARPER HART etc And Booking Ref Equal To will accept characters for searching Operator s booking reference An example of a page returned by searching for Operator equal to AP is shown below Document Version No 1 0 Software Version No 1 0 5 Page 20 E Booking Lookup Microsoft Internet Explorer Air Miles HOTS User Manual File Edit View Go Favorites Help Address 8 http 130 100 100 103 5556 hotline TC BookingLookup PostPreRun Booking Lookup Items 1 9 of 9 Booking Booking Ref No Dep Date Name Operator 1 11 CP111 11 01 Aug 98 BREEN APP 17 6 1254545 6 17 May 98 JANES APP 24 2 123456 2 25 Nov 98 BUSHBY APT 28 1 12345 1 25 Nov 98 SIMSON APT 40 1 JO BULL 1 24 Dec 97 HAYES APT 43 2 12 2 02 Jan 98 BLOGGS APP 45 4 123456 4 01 May 98 JONES APP 49 171 17 31Jan98 HUNT APP 52 10 123456 10 15 Jun 98 WOZNIAKOWSKI APP Ida lt Home Back El e Done I Si ME Click on the reference number in the Booking column The Enter Document page will then be displayed again this time with your selected reference number inserted into the Our Reference field Enter the document type into the Document Type field A Lookup button is provided to help select the specific document you wish to issu
28. titled Master Booking Selection is displayed next Select the Operator from the pull down list You may type the first letter of the Operator name to display the first operator Document Version No 1 0 Software Version No 1 0 5 Page 7 Air Miles HOTS User Manual Air Miles HOTS User Manual starting with that letter then use the up or down arrow keys or mouse to move to the required operator The Page Up and Page Down keys can also be used You must choose the operator before the travel code as each operator has its own set of codes The Master Booking Selection page shown below illustrates the use of the pull down menu after the letter T has been pressed to display the first operator whose name starts with T 19 http 130 100 100 103 5556 hotline TC StoreCode Microsoft Internet Explorer l File Edit View Go Favorites Help Address 8 http 130 100 100 103 5556 hotline TC StoreCode Master Booking Selection Pan SS Customer Number NEW eee eal Name And Address Unknown Our Reference NEW Operator wens El Traic FT Enter Details lt Home I a Done 9 Intemet zone After selection of the Operator you must then enter the Travel Code If you do not know this click on the Lookup button to display possible travel codes for that operator An example of this is shown in the next screen Use the scroll bar on the right to view down the list of travel codes If
29. tton you may know them as icons Page Up Page Down and the arrow keys lt t Most pages include navigation buttons to return to the lt 7 lt a Home Home page or sometimes the previous page Back A Lookup feature is obtained by clicking If there is more than one page of items you will see the e and or j button Click the button to view the previous or next page of items Alternatively you can click on the 1 2 3 etc or NEXT or LAST at the bottom the page Itis assumed that the user is familiar with the use of scroll bars The buttons on the Home page menu are shown below They are referred to in this text by their labels A siete o Spoon a lt T A A A nm Y Customer Viewdata Manual Amend Payments Documents Search Logs Managers Reset Note that the buttons described above are specific to the HOTS system You must not use standard Internet Explorer buttons in the HOTS system except where specifically instructed Document Version No 1 0 Software Version No 1 0 5 Page 2 Air Miles HOTS User Manual Logging on to Air Miles HOTS system Double click the HOTS icon on your computer screen to display the Air Miles Welcome Page S http 27130 100 100 103 5556 hotline7TC Microsoft Internet Explorer Ele Edt View Go Favorites Help Address S http 130 100 100 103 5556 hotline TC 29 Dec 1997 TEAMWORK 02 04PM SOLUTIONS Welcome to AIR MILES HOTS Please enter your user name Pl
30. used O discount 0 00 REPT letter printed Payment No 144 500 00 by WE by J Hart AIR MILES used 0 discount 0 00 REPT letter printed Payment No 142 500 00 by WC by J Hart AIR MILES used O discount 0 00 BDUE letter printed RCPT letter printed Status change CONF to FINV Payment No 74 20 00 by WC by LLLLL OO Ave 199 hal povuvwvvvo ooo oO j Finding a payment log Select Payment Logs Enter the booking reference for Booking Equal To Click Accept The Payment Log will then be displayed You may also reprint a receipt from this page The receipts are listed in receipt order the most recent at the top Below is an example 5 http 130 100 100 103 5556 hotline TC _CheckReference Microsoft Internet Explorer Take A Payment 5 9 Finv Bal Due 850 00 on 01 Jun 1998 CONF letter sent 03 Dec 1997 Tickets not sent 5 10 Ok Paid In Full Tickets not sent Submit Payment Document Version No 1 0 Software Version No 1 0 5 Page 19 Air Miles HOTS User Manual Printing documents Select Documents from the Home page to display the following page E http 77130 100 100 103 5556 hotline TC D ocumentLookup this Create DOCUMENT_TYPE Microsoft Internet Explorer BME EI File Edit View Go Favorites Help Address 8 0 103 5556 hotline TC DocumentLookup this Create DOCUMENT_TYPE y Enter Document Our Reference 5 9 af Document Type tems 1 14 of 14 Type AMND
31. ws details already input Type Cor S for CITIZEN or SUBJECT Visa and health requirements are Y or N Leave insurance blank if Air Miles this will be a sub booking Document Version No 1 0 Software Version No 1 0 5 Page 9 Air Miles HOTS User Manual If you need more rows click the Insert button If you need to remove a row click the Delete button Click OK when you have completed all the fields The Package or other type of booking Details page 1s displayed again The flight details screen 1s shown below E http 130 100 100 103 5556 hotline TC FlightD etails Microsoft Internet Explorer Aa ES Ele Edt View Go Favorites Help Address 9 http 130 100 100 103 5556 hotine TC FlightD etails z Flight No From To Flight Date Depart At Arrive At Baggage Details aaa man Mea foege fre o bea o Beo Poo la arza uma mam 26 08 1998 fosoo fioo O SO E E E E E E E E E E E O E E E E E E CC AO E E E E E A Insert Delete Prev Pg Next Pg yl CA intemetzone The Flight Details page above shows details already input Enter the details as provided by the Operator The Details field 1s for information such as vegetarian meals window seat etc If you need more rows click the Insert button If you need to remove a row click the Delete button Click OK when you have completed all the fields The Package or other type of booking Details page is displayed again You may then click
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