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PC Authorize User`s Guide

1. Claris FileMaker etc Import Formats The import file must be in ASCH text format It is important to note that some data items are in a coded form such as the transaction type The import data items and their standard coded form are listed below The coded form of some items may be configured by your bank or Tellan Software and is dependent on the bank network plug in module you are using If your bank supplies you with additional data use it rather than the information here Note For an imported transaction to be complete you must have an Account Number the Expiration Date and the Amount All other items are optional Item name Description Fillere Skips over and ignores the input item Account Number Card account number Address Ver Address Address verification address line Address Ver Zip Address verification Zip Amount Total Amount Tax Amount Tip Amount Line 1 Total amount of transaction If other amounts are imported this amount is adjusted accordingly If the amount is negative the transaction is automatically changed to a Credit Return Tax amount Tip or other charge amount Amount for line item 1 112 Amount Line 2 Amount Line 3 Amount Line 4 Amount for line item 2 Amount for line item 3 Amount for line item 4 Auth Code Authorization code Import this only if you are importing post authorization type transactions Item name Description Card Type Type of card CC
2. 18 Discount Rate and Per Transaction Charge You may enter your Discount rate and or Per Transaction Charge for each card type This allows you to display totals of what you will be making from the sale Enter both amounts I dollars e g a discount rate of 2 4 percent would be entered as 024 The discounted totals for a particular batch are shown on the Totals screen by card type 19 Addenda Setup Options The Addenda screen allows you to append certain information to the transaction when it is authorized The information allowed depends on the authorizing agency you are using If the authorizing agency cannot handle the information or you are not configured properly the Addenda check boxes will be grayed and you will be unable to enter information Check with your authorizing bank to confirm which options you may use Address Verification Direct Marketing Address verification is used primarily by mail order businesses as a double check to ensure that the card has not been stolen It does not affect whether the transaction is actually authorized but returns a status message on how close the address to which the purchase is to be sent matches the cardholder s address 20 The bank network plug in software will only send address verification to the network if either the Zip and or Address fields are entered in the transaction screen Prior to authorization the Zip code and address will display in the Transacti
3. For check guarantee enter the driver s license number State code required if check guarantee Enter the two character state code of the state issuing the license Birth date optional Enter the birth date on the driver s license Enter the month day and year with or without slashes mm dd yy or mmddyy Sale Type Items Click on the icon for the type of sale you will be making Take for general retail restaurant etc or Send for mail or phone order Sales Tax Toggle the icon to automatically calculate sales tax The sales tax rate is set in the Receipts screen Address Verification If you use address verification the following items will also be displayed you must request Address Verification in the Addenda setup screen Address optional Enter the shipping address of the cardholder Your merchant bank will tell you how to enter this Zip optional Enter the ship to Zip code of the cardholder 38 Message Box The box on the lower left of the screen is for messages It displays errors and other information pertaining to the transaction prior to authorization Once a transaction is authorized it displays additional information resulting from the authorization Entry Mode The Entry Mode indicates whether the transaction was keyed or entered via a magnetic stripe reader Force Duplicate Some authorization networks reject duplicate transactions This allows you to override the duplicate check
4. a transaction the window will be closed and the transaction flagged as voided 70 Settlement You must settle each batch We recommend that you settle each day s transactions at the end of the day If this is not done on a timely basis your discount rate may be higher The settlement function transmits all transactions to the American Express host Depending on the number of transactions this may take some time 71 ECHO Network Merchant Setup Tellan Software Inc em e Complete the Merchant Name and Address section according to bank guidelines Country Code and City Code are not required e The ECHO terminal identifier is 11 characters in length Obtain the terminal identifier from your bank account representative Voids Voids must be authorized Be sure to click the Authorize button after voiding a transaction 72 Settlement There is no settlement procedure for ECHO ECHO settles all transactions automatically at midnight Pacific time You should open a new batch each business day You may check your total captured amounts for the day using the Interactive Balance feature described below Interactive Balance The ECHO plug in module provides for an additional feature called Interactive Balance This feature allows you to run a modem test and review the last three day s totals stored in the network host Choose Interactive Balance from the Transactions menu to open the Interactive Balance scre
5. on Your Hard Drive 1 Insert the PCAuthorize Disk 1 into your disk drive e If you are installing under Windows 95 or NT 4 0 Select Run from the taskbar Start menu e If you are installing under Windows 3 11 or NT 3 5 From the Windows Program Manager select Run from the File menu 2 Type a setup and press the Enter key or b setup if the diskette is in drive b 3 3 Check the bank network you wish to install Only one network may be chosen Be sure you check the correct one 4 Check the split dial plug ins American Express Equifax etc only if you have made arrangements to connect directly to their network Most major networks already handle these transaction types 5 You may be asked for a password to enable you to install certain items Key in your password and click OK If you don t know your password check with your merchant service provider or call Tellan Software at 800 4 TELLAN 6 A new program group and directory named TELLAN will be created automatically on your hard drive Within that directory will be a PCAuth folder Open the folder and double click on the PCAuthorize icon Plug In Modules Plug in modules are usually automatically installed however depending on your supplier of PCAuthorize you may also receive a plug in diskette Plug in files always end in PLG The plug in files provide PCAuthorize with specific instructions on how to connect with your particular bank or authorizing agen
6. 21 00 0 Othr N Approved SALE cc 370000000000002 1298 21 00 0 Othr N Approved SALE CC 4012345678990 1198 21 00 0 Othr N Pending AuthCode RespText Refnum MMDD HHMM Settle Tot Batch Item AVS Code Demo16 Approved 702 1434 42 00 6 d Demo17 Approved 702 1508 42 00 6 2 124 ddeParse is a sample function that parses the fields from each batch record and stores them in sequential elements of an array szFields AuthorizeTransaction AuthorizeTransaction is the request that a DDE client uses to instruct PCAuthorize to authorize a transaction supplied by the client To authorize a transaction initiate a conversation with PCAuthorize with a topic name of AuthorizeTransaction Remember there must be an open batch in PCAuthorize in order for this request to be successful If the connection is successful you may pass a message constructed of the string Tela00001011 plus a tab character 0916 plus the fields of the transaction The fields in the transaction portion of the message must conform to those described under Transaction Data Formats later in this appendix The fields must be tab delimited but should not be followed by a carriage return new line ODOA16 sequence You are only required to supply an account number an expiration date and an amount All other fields may be empty Note that additional fields may be required to achieve the best bank discount rates Refer to
7. Credit TE T amp E card PL Private label card MN MICR number DL Driver s license Initials Sales person s initials Customer ID Any ID up to 17 characters Department Department ID up to 5 characters Description Line 1 Description Line 2 Description Line 3 Description Line 4 Driver s License State Expiration date Invoice Number Reference Number Transaction Type Import Procedures Item description for line 1 Item description for line 2 Item description for line 3 Item description for line 4 Two character state code for check guarantee transactions only Expiration date May be in the format mmyy mm yy or m yy Up to 12 characters of invoice number Transaction reference number Use only in special circumstances for certain types of voids Type of transaction NA Normal authorize AO Authorize only CR Return credit VD Void PA Post authorization To import a set of transactions 113 Open the batch you wish to import if it is not already open See the instructions under Opening an Existing Batch Select Import Transactions from the File menu The following screen displays Double click on each item in the Item List column or click on the item and then click on the Move button to move each field to the Input Order column The data items will be imported in the order shown in the Input Order column so plan which items you wish to import Use the Remove and Clear
8. enter the terminal number provided by NaBanco e In the Qual Code field enter the five digit NaBanco qualification code e g 25800 e In the Service Numbers fields enter the Service Numbers if you accept the card type For American Express enter your ten digit American Express number for Discover enter the low order ten digits of the SE assigned by Discover e In the State Code field enter the two digit state code e In the SIC Code field enter the four digit Standard Industry Classification code These codes are a subset of the Merchant Classification Code Guide published by the American Banking Association Mail or telephone order businesses must use SIC codes from 5960 to 5969 Addenda Setup Address Verification is not supported by this plug in module Authorization Return Credits Post Authorizations and voided items are not individually authorized when you enter these transactions simply click the Record button If you void a transaction the screen will be closed and the transaction flagged as voided Settlement You must settle each batch We recommend that you settle each day s transactions at the end of the day If this is not done on a timely basis your discount rate may be higher The settlement function transmits all transactions to the merchant bank host Depending on the number of transactions this may take some time 79 Mal Order NaBanco has special requirements for mail or telephone orde
9. of read buffer amp BytesRead pointer to number of bytes read 60000 time out time in milliseconds if pipeRet DWORD err GetLastError process error while pipeRet 132 PLG files 4 Account number 37 Addenda Setup 20 Address verification 20 38 Administrative Setup 22 Agency Access 10 American Express 68 Application password 22 ATM Debit cards 1 Auth code 37 Auth Only NO DEPOSIT 36 Authorization Only NO DEPOSIT 16 Authorizing a batch 42 57 Automatically print receipt 15 AVS response codes 21 Bank Audit List 63 Batch and single authorizations intermixing 58 Batch Detail List 63 Batch List contents selecting 56 Batch List Screen 54 Batch authorizing 42 57 Batch deleting 56 Batch opening an existing 55 Batches handling 53 Baud rate 11 Birth date 38 Card Type 25 35 Card Types Setup 18 Changing a transaction 48 Chargeback rights 1 Check Guarantee 17 Check Guarantee Driver s License 17 Check Guarantee License Authorization 41 Index H 133 Check Guarantee MICR 17 Check Guarantee MICR Authorization 40 Check License 25 Check MICR 25 Command bar 44 Communications Setup 10 Confirm delete batch 25 Confirm delete or void transaction 25 Corporate and business cards 43 Credit card 25 Credit Card Magnetic Stripe Authorization 39 Credit Card Manual Entry Authorization 40 Data di
10. Double click on each item in the Item List column or click on the item and then click on the Move button to move each field to the Output column The data items will be exported in the order shown in the Output column so plan which items you wish to export 110 Use the Remove and Clear All buttons to either remove an individual item or clear all items from the Output column The Separate each item with field allows you to select the delimiter to be used between each data item Use a t if the separating character is a tab The Enclose items with field allows you to surround data items containing blanks or quotation marks or other punctuation If you frequently export batches you can click the Remember This List button once all data items have been moved to the Output column The list will then be saved in your Setup file so you don t have to recreate it each time Click the Export button A standard dialog box displays Type the file name under which you wish to save the batch and then click the Save button Save in Transact H c SE Sl Bat3 trx E Bat4 trx a Batches bdi File name BATA Save Save as lype Ja Files D Cancel PCAuthorize creates the file for you and exports the data specified to the file 111 Importing Transactions Importing transactions allows you to create transactions from data in text files These files can be created by other applications such as Microsoft Excel
11. N keys simultaneously A transaction screen displays 2 Select Check License from the Card Type menu and Authorize Only from the Transaction Type menu 3 Enter the driver s license number the code for the state from which the license was issued the birth date the amount or amounts and line item descriptions if desired The Total Amount is the amount that will be authorized The birth date should be entered in the format mmddyy 4 Click on Authorize or press the Ctrl and A keys simultaneously A dialog box displays indicating the status of the connection to your merchant bank 5 Once the transaction is authorized the transaction screen displays the authorization response The transaction is automatically recorded in your open batch 41 Authorizing An Entire Batch To authorize an entire batch 1 Enter each transaction as discussed above Rather than click on the Authorize button press the Enter key or click the Record button Each transaction will be recorded and the transaction screen cleared awaiting entry of the next transaction 2 Once all transactions have been entered close the transaction screen by selecting Close from the pull down menu 3 Click on the Transaction List screen to bring it to the front The Transaction List screen is discussed in detail under The Transaction List Screen Contents following the discussion on Discount Rates 4 Click the Auth icon or select Authorize Batch from the Tra
12. PCAuth folder 4 PCAuthorize installing on hard drive 3 Per transaction charge 19 Personal Setup 24 PIN pad 8 PIN Pad Setup 27 Plug in modules 4 Point of sale merchant 33 Port 11 Post authorization 17 36 Printers 14 Private label 25 Product password 9 Product serial number 9 Purchase cards 43 Receipt messages printing 15 Receipt printers 14 Receipts Setup 14 Reports 63 Retail businesses 42 Retrieval number 37 Return Credit 17 36 Sale amp Deposit 16 36 Sale type items 38 Sales tax 38 Sales type default 17 Selecting the Batch List contents 56 Send 38 Services Setup 16 Settlement 59 Settlement procedures 60 Settlement types 59 Setup Addenda 20 Administrative 22 Card Types 18 Communications 10 Intro 9 Merchant 13 29 Multiple Bank Network Plug In 32 Personal 24 PIN Pad 27 Receipts 14 Services 16 Split Dial or Additional Network 28 Setup files creating multiple 29 Setup files using multiple 31 Setup menu 8 Setup password 22 Shortcuts 5 Split Dial or Additional Network Setup 28 Split dial plug ins 4 State code 38 Switch Setup 30 31 System requirements 3 T amp E 25 Take 38 Tax 38 Technical support 5 TELLAN directory 4 Totals screen 50 Transact directory 4 Transaction defaults 25 135 Transaction line items 45 Transaction List 34 Transaction List screen 44 Transaction Sale Invoice 63 Transaction titles 45 Transaction type 25 35
13. Show Batches from the Transactions menu A list of batches displays Double click on the first batch batch number 1 A Transaction List opens This is a preset test batch 69 6 Click the Settle icon on the Transaction List screen A Settle Batch screen will open 7 Click OK PCAuthorize will dial the American Express network and perform the test settlement 8 Once you have completed the test select Communications from the Setup menu The Communications setup screen will open Select American Express in the Agency Access field Click OK Select Close Batch from the File menu Authorization American Express has special guidelines relating to certain items on the transaction screen e A ship to Zip code is required for telephone or mail order transactions This will appear in a special box in the transaction screen You will not receive a response code when verifying the address but it will be registered in Amex s system e The Customer ID is optional and is placed in the Customer ID field e An Invoice Folio Number is required and is limited to nine characters e Sales Tax should be completed if applicable e At least one charge description is required The other three descriptions should be left blank if not used Descriptors should be as concise as possible Return Credits Post Authorizations and voided items are not authorized when you enter these transactions simply click the Record button If you void
14. batch is out of balance you may use the Force Balance function to override the out of balance condition When the NDC host receives a Force Balance request it closes the batch and settles it regardless of the situation e Clear Host Under very rare circumstances it may be necessary to clear the transactions in the currently open batch at the NDC host When you use the Clear Host request the NDC host deletes the detail records for the transactions in the currently open batch You must then use the Post Authorization transaction to reenter the transactions from paper backup before attempting to settle the batch Do not use this transaction unless specifically instructed to do so by NDC or Tellan 90 Global Payment MAPP MAPP Host Setup Requirements The following items are required for setup on the MAPP host e Host Draft Capture Automatic batch open e Multitran e Address Verification AVS if used e 20 character window display Merchant Setup e Complete the Merchant Name and Address section 91 e The Country Code and City Code are not required e The MAPP terminal identifier is 13 characters Obtain the terminal identifier from your bank account representative Enter the first six characters of the terminal identifier and the remaining seven characters of the terminal identifier in the appropriate fields The terminal identifier is split this way for historical reasons Note MAPP has assigned the first two c
15. format mmyy mm yy or m yy Retrieval Number This number is returned by some bank networks as an additional identifier for the transaction Auth Code This number is returned by the bank network when the transaction is approved Date The date of the transaction Initials optional This information is copied from the Personal setup screen You may change it here for each transaction if you wish Department optional This information is copied from the Personal setup screen You may change it here for each transaction if you wish Line Descriptions required for receipt You may enter up to 4 line items and amounts The description is initially set to the default specified in the Receipts screen may be changed for each transaction Amounts required Enter the amount s to be authorized You may optionally include a dollar sign Be sure to include a decimal point if the sale is not a whole dollar amount Tax may be required for certain types of bank networks e g American Express Purchase Card The Total Amount is the amount to be authorized 37 Invoice Folio required for mail order Enter any identification you wish up to 12 characters Customer ID optional Enter any identification you wish up to 17 characters Micr required if check guarantee For check guarantee enter the MICR number on the check Your merchant bank will tell you wish number to enter Driver s license required if check guarantee
16. name PC Auth exe Topic Names A topic name is a string that identifies a logical data context A client must specify a topic name along with the server s service name when it attempts to establish a conversation with a server PCAuthorize supports the standard service name System and four application specific names GetBatches GetBatch AuthorizeTransaction and StoreTransaction Item Names An item name is a string that identifies a unit of data a server can pass to a client during a transaction PCAuthorize only supports item names under the System topic name The System topic names supported by PCAuthorize are Topics SysItems Formats Status and Help PCAuthorize does not support item names under its application specific service names because there is only one item type supported for each service For example to authorize a transaction the service name is AuthorizeTransaction and the request item is the data representing the transaction to be authorized No other items have meaning under the AuthorizeTransaction service Making Requests To make a request to PCAuthorize e Establish a connection for the desired topic DDEInitiate e Pass one or more requests DDERequest 119 e Terminate the connection DDETerminate It is good practice to always terminate the connection when you no longer need to make requests for the initiated topic Failure to do so may eventually
17. now support Discount rate A percentage the bank takes of each transaction for processing and handling your merchant bank account Discounted totals Amount after the discount rate has been applied Draft capture See Electronic draft capture Electronic draft capture If a transaction is approved the amount is automatically deposited to the merchant bank account and billed to the cardholder This process eliminates sending paper drafts to the bank 102 Expiration date The expiration date on the credit card Usually expressed in mm yy format Export Process where transactions in a batch are copied into a text file that can then be used by other applications Force transaction See Post authorization Hold card A response from the bank network indicating you should not return the card to the customer if it is safe to do so You should call the bank customer support center to inform them of the disposition of the card Host Authorization network computer Host capture Transactions are captured and held for deposit in the bank s host computer at the time they are authorized Host totals The total amount of a batch held on the host computer Import Process of reading a text file into PCAuthorize to create new transactions Issuer The bank which issued the credit card Magnetic stripe A stripe on the back of a credit card which contains certain information Magnetic stripe entry The process of sw
18. on multiple machines for multiple merchants You need only one copy of PCAuthorize on your hard drive for all merchants PCAuthorize stores all setup information in a setup file This includes most of the information entered under the File Setup menu The setup file is named Setup PAI If you create multiple setup files all you have to do is open the setup file for the merchant for whom you wish to process transactions A bank network plug in module may be used for all merchants on the same machine Creating Multiple Setup Files To create multiple setup files e Open PCAuthorize and complete all setup items under the File Setup menu for the first merchant Refer to the setup information in this document and your bank network plug in documentation for information e Authorize some transactions for the first merchant to ensure your Communications and Merchant information is correct 29 e Be sure the current batch is settled or closed for your first merchant Do this by selecting Close Batch from the File menu e Select Switch Setup from the File menu A new screen will open If you wish to create a new setup file simply type a unique name followed by PAI Click the Open button 2 x Gen al el Pee e If you are creating a new setup file PCAuthorize prompts to ensure you wish to create one Click Yes to create the new setup file e PCAuthorize will now display the setup screens for the new m
19. result in the exhaustion of system resources System Topic The System topic provides a context for information of general interest to any DDE client Formats The Formats item name is defined as a tab delimited list of strings representing all clipboard formats potentially supported by the service application PCAuthorize only supports one format Text Help The Help item name is defined as a user readable information of general interest PCAuthorize responds to the Help item name with the string The supported topics are System PCAuthorize DDE server services GetBatches Get a list of batches GetBatch Get a list of transactions in a batch AuthorizeTransaction Authorize a transaction StoreTransaction Store a transaction The supported System items are Topics Get a topic list SysItems Get an item list for this topic Status Get a server status Ready or Busy Formats Get a format list 120 Help Get help info print this message This Help text is returned by PCAuthorize as a single null terminated string with imbedded carriage return new line ODOA16 characters at the end of each logical line of text Status The Status item name requests the current status of the DDE Server PCAuthorize PCAuthorize responds to the Status request with the text string Ready SysItems The SysItems item name requests the list of items supported under the Syst
20. some time 86 Global Payment NDC Host Capture Note The NDC Draft capture plug in module uses the NDC Host based Draft Capture feature Merchant Setup Tellan Software Inc e Complete the Merchant Name and Address section according to bank guidelines e The Country Code and City Code are not required e Obtain the following identifiers from your bank account representative 87 The NDC Bank ID six digits in length The Merchant Number from 1 to 15 digits in length The Category Code required only if you are a mail or telephone order business Mail or telephone order business must use an SIC code from 5960 to 5969 Addenda Setup This plug in module supports Address Verification Check the Address Verification box if you plan to use it Batch and Item Numbers When a new batch is opened it is not assigned a batch number and appears as 22 until the first transaction is authorized and captured Once you authorize the first transaction the batch number is assigned from the host This plug in module stores the running dollar total from the NDC host in the Host Settlement totals This total may be viewed in the Transaction List screen When a new transaction is opened it is not assigned an item number and appears as until the first transaction is authorized and captured Once you authorize the first transaction the batch number is assigned from the host Authorize Only Transaction
21. the credit card The Exp Date is either the expiration date of the card or the birth date for check guarantee transactions Amount is the total dollar amount of the transaction Card is the type of card used in the transaction Type indicates the transaction type Sale Auth Return Void or Post The next two columns are the Invoice number and Customer ID from the transaction Auth Code is the authorization code is the transaction has been approved Addenda field describes the status of the transaction i e the status depicted by the icon in the first field 46 Selecting a Transaction There are two methods used to select transactions 1 Use the Show pull down menu from the command bar line to select either All Pending Only or Submitted Only transactions This is a quick way to see which transactions have not been submitted for authorization Use the Select icon from the command bar line to limit the selection of transactions When this icon is selected a window displays asking for further selection criteria You may enter a partial account number or check the boxes to limit the type of responses displayed pending accepted hold call declined referral and error Click the Cancel button to cancel any changes you make Click the Reset button to reset the selection criteria to normal Note Both Select and Show selection criteria are combined to determine which transactions are displayed Voi
22. the transaction was authorized Authorize The process in a credit card transaction where the cardholder s account is verified as being in good standing Generally an authorization lowers the cardholder s available credit limit and guarantees the merchant will receive the money Authorize only A transaction where a transaction is authorized and no electronic draft capture is made 101 Batch A set of transactions This is generally a business day s worth of transactions Most bank networks number a merchant s batches sequentially starting with or 100 etc Baud rate The speed at which a modem transmits data Card type Major type of card i e Credit Travel and Entertainment T amp E etc Chargeback A situation where a customer disputes a credit card purchase You may be asked to provide proof of the authorization Check guarantee Process where a check is guaranteed DDE A feature of Windows allowing different applications to directly transmit information among themselves Debit card An ATM or other card which immediately deducts the amount from the cardholder s account Decline A transaction is normally declined when a cardholder has exceeded his credit limit Demo mode A feature of PCAuthorize allowing you to practice entering transactions without actually dialing a bank network Dial type Type of telephone system dialing either pulse old outdated method or tone which most telephone systems
23. A magnetic stripe reader 105 106 Appendix A Exchanging Information Exporting Transactions Exporting transactions allows you to create data in text files These files can then be used with other applications such as Microsoft Excel Microsoft Access etc If the Transaction List screen is open the records shown will be exported in the order they are shown If the Transaction List screen is closed the entire batch will be exported in the original order entry Export Formats The exported file is in ASCII Text format It is important to note that some data items are in a coded form such as the transaction type The export data items and their standard coded form are listed below The coded form of some items may be configured by your bank If your bank supplies you with additional data use it rather than the information here Item name Description Fillere Places a blank item in the export file Account Number Primary account number Account Source Account source Address Ver Address Address verification address Address Ver Resp Code Response code for address verification Address Ver Resp Text Response text for address verification Address Ver Zip Address verification Zip code Amount Amount of transaction 107 Amount Tax Amount Tip Amount Line 1 Amount Line 2 Amount Line 3 Amount Line 4 Tax amount Tip or other charge amount Amount for line item 1 Amount for line item 2 Amount for line item 3 Am
24. All buttons to either remove an individual item or clear all items from the Input Order column The Items are separated with field allows you to select the delimiter to be used between each data item Use a t if the separating character is a tab The Items are enclosed with field allows you to surround data items containing blanks or quotation marks or other punctuation 114 If you frequently import transactions you can click the Remember This List button once all data items have been moved to the Input Order column The list will then be saved in your Setup file so you don t have to recreate it each time 3 Click the Import button A standard dialog box displays Type the file name from which you wish to import and then click the Open button 21x Look in E Transact x al Ei Si File name Fr Open Files of type Text Files D ba D Cancel PCAuthorize will read the import file and create the new transactions based on the imported ASCII file The import process is a two pass process If there are errors in the import file you will be asked if you wish to continue If not click Cancel in the appropriate dialog box If you choose to continue to import transactions when errors are present transactions imported in error will be flagged with an error icon along with an error message Be sure to correct any errors as a result of the import All imported transactions are appended to the end of the cur
25. Authorization and Settlement fields Baud Rate Set the baud rate as indicated by your merchant bank Most banks operate at 1200 baud Different baud rates may be selected for authorization and settlement Check your bank network plug in documentation for additional details Note If you select certain modem types the Baud Rate and Modem Init fields are generally set for you Modem Init Enter the appropriate AT modem commands without the AT prefix Consult your modem user s manual or call your modem manufacturer for further information 11 Bank networks operate differently from most consumer networks Most bank networks require the following modem configuration Bell 212A asynchronous 1200 baud No error correction or compression No negotiation No additional features or feature negotiation Merchant Setup Tellan Software Inc This setup screen enables you to enter all your merchant and store identifying information The first section of the screen contains standard name and address information You must complete this information in order to properly print receipts and reports Enter the name address city state zip code and telephone number of your store or merchant location Enter a country and or city code if supplied by your authorizing bank Note If you are using multiple authorizing agencies such as American Express additional merchant information windows may be displayed Other sec
26. P CrYbuthorize User Guide Version 1 1 Tellan Software Inc Disclaimer Tellan Software Inc makes no warranties either expressed or implied regarding the enclosed computer software package its merchantability or its fitness for any particular purpose Tellan Software Inc does not warrant that the functions contained in the software will meet your requirements or the operation of the program or any updates will be uninterrupted or error free The liability of Tellan Software Inc under the warranty set forth above shall be limited to the amount paid by the customer for the program license In no event shall Tellan Software Inc be liable for any special consequential or other damages for breach of warranty In no event shall Tellan Software Inc be liable for any damages whatsoever including without limitation to damages for loss of business loss of profits business interruption loss of information lawsuits or other pecuniary loss arising out of the use of or inability to use the program The exclusion of implied warranties is not permitted by some states The above exclusion may not apply to you This warranty provides you with specific legal rights There may be other rights that you have which vary from state to state Unlawful Software Duplication PCAuthorize software and User s Guides are protected under copyright law Unlawfully copying duplicating selling or otherwise distributing these products is he
27. Refer to your bank network plug in documentation for further information Credit Card Magnetic Stripe Authorization To authorize a transaction using a magnetic stripe reader 1 Swipe the card through the magnetic stripe reader A transaction screen displays with the account number and date 2 Enter the amount or amounts and line item descriptions if desired The Total Amount is the amount that will be authorized 3 Click on Authorize or press the Ctrl and A keys simultaneously A dialog box displays indicating the status of the connection to your merchant bank 4 Once the transaction is authorized the transaction screen displays the authorization response The transaction is automatically recorded in your open batch 39 Credit Card Manual Entry Authorization To authorize a transaction by manually entering the information 1 Select New Transaction from the Transactions menu or press the Ctrl and N keys simultaneously A transaction screen displays Select Sale amp Deposit or Auth Only from the Type menu Enter the account number expiration date the amount or amounts and line item descriptions if desired The Total Amount is the amount that will be authorized Note The expiration date should be entered as four digits with no slashes Click on Authorize or press the Ctrl and A keys simultaneously A dialog box displays indicating the status of the connection to your merchant bank Once the transact
28. Transaction window navigation techniques 35 Transaction window opening 34 Transactions within batches handling 53 Transactions changing 48 deleting 48 entering 33 35 finding 49 selecting 47 voiding 47 Troubleshooting 64 Unattended operation 26 VisaNet 99 Void 17 36 Voiding a transaction 47
29. a Exchange DDE is a protocol that permits two applications to communicate by continuously and automatically exchanging data through a DDE channel To control a DDE conversation between two applications you establish a channel select a topic request and send data and then close the channel The following table lists the tasks that Microsoft Excel performs with DDE and the methods used to control each task in Visual Basic Task Method Starting DDE DDEInitiate Getting text from another DDERequest application Sending text to another DDEPoke application Carrying out a command DDEExecute in another application Ending DDE DDETerminate To communicate with PCAuthorize only DDEInitiate DDERequest and DDETerminate are used Refer to the PCAuthorize sample DDE applications Service Names Topic Names and Item Names A DDE server uses a three level hierarchy service name topic name and item name to uniquely identify an item of data the server can exchange during a conversation Service Names 118 A server name is a string to which a server application responds when a client attempts to establish a conversation with the server A client must specify this service name to establish a conversation with the server The service name may or may not be the same as the executable program name of the application In the case of PCAuthorize the service name PCAuthorize is in fact not the same as the executable
30. a safeguard to prevent duplicate transactions from being captured in case of time outs premature line disconnects and other failures When this occurs MAPP captures the transaction even though it may not be returned to PCAuthorize If a Duplicate Transaction response is returned from a previous time out the transaction has already been captured MAPP scans the previous 25 transactions to check for duplicates When this occurs PCAuthorize does the following PCAuthorize attempts to determine whether this is a real duplicate It does this by scanning all transactions in the batch for a matching authorization number If a matching reference number is found then it is an indication that the transaction is a valid duplicate Conversely if a matching reference number is not found it can be assumed a prior failure occurred and the authorization and reference number should be used for the transaction Regardless of the search outcome PCAuthorize adds a Force Duplicate Transaction checkbox to the Transaction screen If this transaction is a true duplicate check the box and click the Authorize button PCAuthorize will force the transaction to be authorized and captured If the duplicate transaction is the result of a prior failure then simply record the authorization number and close the Transaction screen Settlement Depending on your MAPP host setup you must either settle each batch or let the MAPP host close the batc
31. ansaction to reenter the transactions from 98 paper backup before attempting to settle the batch Do not use this transaction unless specifically instructed to do so by Nova or Tellan VisaNet This plug in module supports the latest K Terminal Enhanced Second Generation formats and corresponding settlement Prior formats are available on special request Merchant Setup Most fields in the Merchant screen are required e Complete the Merchant Name and Address section according to bank guidelines Your merchant name city and other identifying information are transmitted upon electronic draft settlement Ensure they are correct e The Country Code is 840 for the United States 99 e The City Code is generally the first five digits of your Zip code e All items in the Identifiers section must be completed Obtain the information from your bank account representative e Enter the Time Zone 108 Pacific Standard Time 107 Mountain Time 106 Central Time 105 Eastern Standard Time e The Category Code is a four digit Standard Industry Classification code These codes are a subset of the Merchant Classification Code Guide published by the American Banking Association Mail or telephone order businesses must use SIC codes from 5960 to 5969 e The Agent Chain and Merchant Lock fields are required If your bank does not use them fill these fields with zeros Authorization Return Credits Post Author
32. batch will be marked settled only if all agencies and transactions have successfully settled Interactive Balance Some bank networks provide additional aids for balancing and settling your transactions If your bank network and bank network plug in support this an additional item tInteractive Balance appears at the bottom of the Transactions menu The content and use of Interactive Balance varies among networks Consult your bank network plug in documentation for details You should however observe the following guidelines You may open the Interactive Balance window at any time by selecting Interactive Balance from the Transactions menu A screen similar to the following displays 61 To perform an interactive balance transaction first select the transaction type from the Type pull down menu Complete any additional data in the fields according to your bank network plug in documentation Click the Connect button Once the transaction has been transmitted to your bank a response will be returned and displayed on the screen Consult your bank network plug in documentation for the meaning of these responses 62 Section 6 Reports and Troubleshooting Reports PCAuthorize allows you to print the following reports e Transaction Sale Invoice Detail of an individual transaction printed on either a standard Windows printer or special receipt printer You will usually be printing a transaction immediately after en
33. cceseceseseeeesseees 67 American EXpr SS on e n aa O E A e ont 68 ECHO INCEWOEK 52s nera a n e E ad T2 FDMS North Card Establishment Services 74 FDMS Nasi Ville ENVOY dee Eed dE 76 EDMS South NaBance senetan rira e KE ege 78 FDMS Omaha ETE Plusiini n NEEN ee NN 81 EE 83 Paymentec ED 85 Global Payment NDC Host Capture 87 Global Payment MA PP sicn ne r TSi 91 Global Payment Modular IS eege 95 IN OWA EAEE E E ETENE E E A 97 RAREN E EE 99 GIOS EE 101 Appendix A Exchanging Information 107 Appendix B Interapplication Communication 117 TT acy Po Ha tae tt Paes eda ate cette edt ase sa e a ead 133 vi Section 1 Getting Started Welcome to PCAuthorize Before getting started please review any information provided by your bank Information or instructions provided by your authorizing agency or merchant bank always take precedence over instructions in this manual Note If you are a new user of Windows you need to learn about using the mouse working with disks and other Windows conventions Refer to your Windows documentation for this information You may press the F1 key to obtain help in almost every window Credit Card Awareness PCAuthorize is designed to process credit cards and ATM Debit cards and to obtain check guarantees Before processing a transaction you should be aware of your responsibilities in accepting credit cards and ATM Debit cards Credit cards acceptance practice r
34. cy service Some plug in modules also add functionality to PCAuthorize Transact Directory All transactions are stored in a directory called Transact which is normally a directory within the PCAuthorize application directory You may move this directory elsewhere using Windows or other utilities If you do so you must also change the directory path name on the Personal Setup screen For additional information see the section entitled Personal Setup Getting Help Icons Shortcuts and Demo Mode Help Window You may display help information by pressing F1 from almost any window If a window is currently open when you ask for help then a help window will open for the subject pertaining to that window Technical Support Technical support may be provided either by your merchant bank or by Tellan Software Instructions from your bank will indicate whom you should call for technical support Icons The following PCAuthorize icons may appear in Windows az PCAuthorize application Transaction files found in the Transact directory Shortcuts As in most Windows applications you may issue PCAuthorize commands by making selections from the pull down menus at the top of the screen Many menu items are duplicated as buttons in the PCAuthorize windows Many of the frequently used menu commands may be issued from the keyboard by holding down the command key and then a specific character Any menu that has a command symb
35. d or track 2 readers are supported PCAuthorize requires that the reader be configures to send start and end sentinel characters Most but not all readers come configured properly from the manufacturer If you are having problems with a magnetic stripe card reader ensure the following e You must have a batch open prior to swiping the card When the card is swiped PCAuthorize creates a new Transaction window and positions the cursor to the Amount line e Ensure the reader is configures to send start and end sentinel characters Usually this is done by setting certain dip switches on the reader Refer to the manufacturer s installation instructions e Some readers may overrun your computer i e transmit more characters than can be accommodated by the buffer Many readers have a dip switch option to slow the transmission rate to your computer Again refer to the manufacturer s installation instructions 7 PIN Pad PIN Pads are used for ATM Debit cards only Not all versions of PCAuthorize support PIN Pads and debit cards PCAuthorize supports several popular manufacturers including Verifone The PIN Pad is attached to a serial port on your computer For more information see the manufacturer s installation instructions and PIN Pad Setup PCAuthorize Setup Prior to using PCAuthorize to authorize transactions you must complete certain setup items Review the network plug in documentatio
36. ddress section according to bank guidelines e The Country Code and City Code are not required e Inthe Merchant ID field enter the Envoy merchant number e Inthe Terminal ID field enter the Envoy terminal number 76 Authorization Return Credits Post Authorizations and voided items are not individually authorized when you enter these transactions simply click the Record button If you void a transaction the screen will be closed and the transaction flagged as voided Settlement You must settle each batch We recommend that you settle each day s transactions at the end of the day If this is not done on a timely basis your discount rate may be higher The settlement function transmits all transactions to the merchant bank host Depending on the number of transactions this may take some time Address Verification The possible AVS response codes are e First character is address match Y Match N No match X Service not available e Second character is Zip match Y Match N No match X Service not available 77 FDMS South NaBanco Merchant Setup Most fields in the Merchant screen are required e Complete the Merchant Name and Address section according to bank guidelines e The City Code is the first five digits of your Zip code e The Country Code is 840 for the United States e In the Merchant ID field enter the NaBanco nine digit merchant number 78 e In the Serial Number field
37. ding a Transaction The Void button is used when merchandise is returned the day of purchase Use the Return Credit transaction if merchandise is returned the following or subsequent days after purchase Procedures for voiding a transaction are determined by your merchant bank however the following general guidelines can be used 1 Locate the transaction to be voided by selecting Show Transactions from the Transactions menu Scroll the Transaction List screen until you find the transaction you wish to void Either double click on the transaction line or click and select the Open icon on the command bar line 47 3 A transaction screen will open Click the Void button The transaction will be voided and display a special void icon Some banks require authorization of a void transaction particularly if you are using electronic draft capture If so you must authorize the voided transaction by clicking on the Authorize button or icon Changing a Transaction A transaction may be changed only if it has not been approved and the batch not settled To change a transaction 1 Select Show Transactions from the Transactions menu The Transactions List screen displays Scroll until you find the transaction you wish to change 2 Double click on the line showing the transaction you wish to change The transaction entry window will open 3 Make your changes Click on the Authorize button to immediately connect to the bank a
38. e 64 Call your bank s Authorization Center for authorization If the transaction is approved over the telephone change the transaction type to Post Authorization and enter the authorization number See the discussion on Post Authorization under Transaction Type for additional information You receive a voice authorization over the telephone Start a new transaction or with the current transaction change the transaction type to Post Authorization Enter the authorization number See the discussion on Post Authorization under Transaction Type for additional information You receive the message Settlement Incomplete If PCAuthorize totals do not match the host settlement totals you must balance your batch This generally occurs when there are communication problems and a transaction was not captured properly Check the batch for duplicate or missing transactions and adjust accordingly 65 66 Section 7 Network Specific Instructions This section provides specific instructions for each bank network Be sure to read the section for the network you are using Any additional instructions from the bank take precedence over these instructions The network name is the one selected in the Agency Access field Communications setup screen 67 American Express Merchant Setup Tellan Software Inc Most fields in the Merchant setup screen are required e Complete the Merchant Name and Address section accordi
39. e of SALE AUTHONLY Transaction Type CREDIT POSTAUTH NA Defaults to Personal setup AO CR PA setting CardType One of Card Type CC TE DB MN DL PL Defaults to Personal setup setting Account Text Card account number MICR number for check guarantee etc ExpDate Four numeric digits Expiration date Amount Currency Amount of transaction AuthCode Authorization Code Send only if post authorization Driver s License State Two character state code Send only if check guarantee Street Address Text Send only if using address verification ZIP Numeric Send only if using address verification Invoice Number Text Required for best bank discount rate Customer ID Text Customer identifier Cashier ID Text maximum 3 characters Initials of clerk or cashier Department Text maximum 5 characters Department code Tax Currency Tax Shipping or Tip Currency Required for best bank discount rate for purchase cards Description Line 1 Text Optional description Amount Line 1 Currency Optional amount Description Line 2 Text Optional description Amount Line 2 Currency Optional amount Description Line 3 Text Optional description Amount Line 3 Currency Optional amount 129 Description Line 4 Text Optional description Amount Line 4 Currency Optional amount Response Format Field Name Attribu
40. ection 95 e If you plan to do Authorization Only transactions no electronic deposit then a separate terminal identifier should be entered in the appropriate field Voids Always use the Void button to void a transaction Voids must be authorized Be sure to click the Authorize button after voiding a transaction Settlement There is no settlement procedure for Modular Data Modular Data settles all transactions automatically at midnight Pacific time You should open a new batch each business day You may check your total captured amounts for the day using the Interactive Balance function described below Interactive Balance The Modular Data plug in module provides an Interactive Balance feature Access this feature by selecting Interactive Balance from the Transactions menu This feature provides today s totals for the following card type categories Visa MasterCard Discover Card American Express Diner s Club Carte Blanche 96 Nova Merchant Setup Tellan Software Inc Most fields in the Merchant screen are required e Complete the Merchant Name and Address section according to bank guidelines e The Country Code and City Code are not required e All items in the Identifiers section must be completed Obtain the information from your bank account representative 97 Batch and Item Numbers When a new batch is opened it is not assigned a batch number and appears as 22 until the fir
41. em topic PCAuthorize responds to the SysItems request with the text string Topics SysiItems Status Formats Help This SysItems text is returned by PCAuthorize as a single null terminated string with a tab 0916 character between each item Topics The Topics item name requests a list of topics supported by the server PCAuthorize responds to the Topics request with the text string System GetBatches GetBatch AuthorizeTransaction StoreTransaction This Topics text is returned by PCAuthorize as a single null terminated string with a tab 0916 character between each topic 121 Sample The following is a code sample for retrieving Help channelNumber Application DDEInitiate PCAuthorize System returnList Application DDERequest channelNumber Help Application DDETerminate channelNumber GetBatches GetBatches is the request that a DDE client uses to obtain a list of one or more of the batches currently in PCAuthorize To get a list of batches you begin by initiating a conversation with PCAuthorize with a topic name of GetBatches If this connection is successful you may begin requesting bathes by passing a message constructed of the string Tela00001031 plus a tab character 0916 plus the relative record number of the batch desired PCAuthorize will respond with a message of the form described under Batch Data Format later in this appendix If
42. en Address Verification For Sale amp Deposit transactions PCAuthorize automatically transmits two transactions to ECHO an Authorize Only transaction to check the credit limit and if the transaction is approved a Post Authorization to deposit the funds 73 FDMS North Card Establishment Services Merchant Setup Tellan Software Inc Most fields on the Merchant screen are required e Complete the Merchant Name and Address section according to bank guidelines e The Country Code and City Code are not required e Inthe Merchant ID field enter the CES 12 digit merchant number e Inthe Terminal ID field enter the CES six digit terminal number 74 Authorization Return Credits Post Authorizations and voided items are not individually authorized when you enter these transactions simply click the Record button If you void a transaction the screen will be closed and the transaction flagged as voided Settlement You must settle each batch We recommend that you settle each day s transactions at the end of the day If this is not done on a timely basis your discount rate may be higher The settlement function transmits all transactions to the merchant bank host Depending on the number of transactions this may take some time 75 FDMS Nashville Envoy Merchant Setup Tellan Software Inc Most fields in the Merchant screen are required e Complete the Merchant Name and A
43. ents general information on using named pipes to interact with PCAuthorize This section assumes the reader has a working knowledge of Windows NT and named pipes There is no attempt made to provide a tutorial on NT internals and named pipes Named pipe supports only an authorize function Data management functions are not currently supported Named Pipes Overview If PCAuthorize detects it is running under Windows NT it opens a named pipe The named pipe is for the local machine only and allows one connection at a time This does not however prevent more than one transaction from being processed since NT queues transactions via the named pipe mechanism The named pipe is named PIPE PCAuthorize 131 Generally the Call Named Pipe function should be used to send a data packet to PCAuthorize and receive a response The format of the data packet is identical to the Authorize transaction format described under DDE The following is a sample piece of code written in C to demonstrate the named pipe call char transString 2048 Tela00001011 t t t4012345678990 t1299 t1 00 DWORD retLen 0 BOOL pipeRet FALSE DWORD BytesRead do char pipeName PIPE PCAuthorize pipeRet CallNamed Pipe pipeName pointer to pipe name transString pointer to write buffer strlen transString size in bytes of write buffer transString pointer to read buffer sizeof transString size in bytes
44. equires the following 1 The cards must be either manually imprinted or swiped slid through the card reader 2 Keying in transactions manually can raise your discount rate and increase the risk of fraud Swipe cards through the card reader to maintain the lowest possible rate 3 The cardholder must sign the charge slip or printed receipt 4 The transaction batch must be closed daily Note If you do not obtain the cardholder s signature on the swiped on manually imprinted paperwork you may lose your chargeback rights MasterCard and Visa require you to save this paperwork in date order for at least three years Preventing Fraud When you accept a cardholder s credit or ATM Debit card you should Compare the signature on the cardholder s ID with that on the back of the credit card and on the receipt Check the appearance of the card to see if it has been fabricated or tampered with Uneven numbering a false logo or a hologram that doesn t move can all be signs of a counterfeit card Compare the number embossed on the card with the number printed on the sales slip altered account numbers often show ghosted images When accepting a Visa card check the printed bank ID number above the account number The four digit prefix number should match the first four digits of the embossed account number If the card doesn t read when you slide it through the card reader and you must key the numbers in ma
45. er it into your batch even though it was not authorized electronically by PCAuthorize Return Credit Allows entering credit refund or return transactions to the batch Returns are normally entered the next or following day after a transaction is authorized Void Allows entering a void transaction Check Guarantee Select either check with your authorizing bank to see which form if any of check guarantee transaction may be used Check Guarantee Driver s License Allows entering a check guarantee using a driver s license Check Guarantee MICR Allows entering a check guarantee using the check MICR number Sales Type Default Select the default either Take or Send for the type of sales you will be making This option may be changed for each transaction as necessary 17 Card Types Setup Litti M Vv Vv M M v M M E D i i i The fields on this screen are optional and do not generally affect authorization Services Most bank networks accept all major credit cards but may limit the card types accepted by your business The Services fields allow you to prevent entry of the credit card types you do not accept Check each box if you plan to accept and or deposit the card type shown Normally card types you do not accept will be rejected by the bank network upon attempting authorization Entries on this screen allow you to terminate the transaction before processing proceeds to that point
46. erchant Note In the Preferences fields on the Personal screen is a field called Data Directory We recommend you change the name to something unique so that all transactions for a particular setup will be stored in a separate directory for each merchant For example change c Tellan PCAuth Transact tO C Tellan PCAuth Mercha 30 Repeat the above process for each merchant The result will be a series of setup files one for each merchant Using Multiple Setup Files To use each merchant setup file select Switch Setup from the File menu and then select the PAI file you wish Do not intermix transactions between among merchants Always be certain that you are entering and authorizing transactions for a merchant under the correct setup Failure to do so will result in a serious accounting problem 31 Multiple Bank Network Plug in Setup Note Most users can skip this section unless they have a specific requirement PCAuthorize can support multiple bank card networks on one machine We don t necessarily recommend you set up multiple bank plug in modules on a single machine but if necessary use the following setup guidelines Note Your license agreement allows use of each copy of PCAuthorize and a PCAuthorize network plug on module on one Windows machine at a time This does not imply you can use one copy of PCAuthorize on multiple machines for multiple merchants Be sure all ba
47. esults of the preceding code instructions when loaded into an Excel spreadsheet Note that the formatting of currency values was supplied by the spreadsheet not by PCAuthorize TranCode CardType Account Number ExpDate Amount Rsrved Issuer Source Status SALE CC 4012345678990 1198 54 32 0 MC N AuthCode RespText Refnum MMDD HHMM Settle Tot Batch Item AVS Code 714 1623 Data Formats All PCAuthorize specific requests and responses of more than one field are tab 0916 delimited Responses of more than one field are terminated by a carriage return new line OD0A16 sequence 127 For example a transaction response might look like 00000000 00000010 00000020 00000030 00000040 00000050 53 35 43 75 3I OD 4 0 0 6 3 1 9 9 E 4 DA 4C Si 4E 74 09 45 32 09 20 31 09 39 45 74 36 43 38 72 6F 32 43 09 T2 DF 33 09 35 35 34 6F 72 20 73 09 34 34 2E 09 68 32 33 33 09 EI 09 35 32 21 T2 36 34 09 41 74 09 35 30 63 09 31 34 09 63 09 35 33 4D 6F 37 09 SALE CC 54354543 3 1298 54 32 0 M C N Error Acco unt too short 7 1447 62 3 42 65 KS The primary two data messages contain either transaction data or batch data 128 Transaction Data Formats Request Format Field Name Attributes Description Header Header Constant Tela00001011 Chr 9 TranType On
48. h at a fixed time each evening Check with your bank to see which option you should use We recommend that you either settle 93 each batch at the end of your business day or if the MAPP host closes and settles automatically be sure to close your batch at the end of the day The MAPP settlement function compares the host totals with the PCAuthorize totals If the totals match the batch is closed and marked as settled Host transaction counts are not retained only total dollar amount so they will be zero in the initial Settlement screen Once a settlement is sent to the host the Settlement screen will show the host transaction count and amount If the batch does not settle then you must adjust the transactions by voiding crediting or post authorizing the appropriate transactions Address Verification If the transaction is approved PCAuthorize will automatically send a Post Authorization to MAPP to record for deposit 94 Global Payment Modular Data Merchant Setup a O onge O a Rees Bees a Complete the Merchant Name and Address section The Country Code and City Code are not required The Modular Data terminal identifier is a maximum of 16 characters Obtain the terminal identifier from your bank account representative Enter the first six characters of the terminal identifier and the remaining characters of the terminal identifier in the appropriate fields in the Identifiers Merchant Number s
49. haracters of the terminal identifier as ID for PCAuthorize If your identifier starts with something different PCAuthorize may not work properly Batch and Item Numbers When a new batch is opened it is not assigned a batch number and appears as 22 until the first transaction is authorized and captured Once you authorize the first transaction the batch number is assigned from the host This plug in module stores the running dollar total from the MAPP host in the Host Settlement totals You may click on the Settle button to see the total and ensure you are in agreement After clicking on the Settle button be sure to click Cancel in the Settle screen unless you really want to settle the batch The host total items are not retained The transaction item number is assigned from the last three digits of the returned reference number This number starts at 1 at the beginning of the day and is incremented for each transaction during the day Authorize Only Transactions Once an Authorize Only transaction is authorized MAPP allows it to be changed to a Post Authorization and captured if it is Visa magnetic stripe read and qualifies for the PS2000 discount rates Void 92 Voids must be authorized Be sure you click the Authorize button after voiding a transaction If a void is not authorized the batch will not balance with the host totals and you will not be able to settle Duplicate Transaction MAPP uses
50. he search to proceed more rapidly since only batches created or modified between the dates entered will be searched 49 4 Click on the Find button to begin the search 5 Ifa matching transaction is found the transaction screen along with the batch in which it exists will be opened 6 You may continue searching by clicking the Find button again You may also change your search criteria and begin the search again Once you have completed your search close the search window and reopen the batch you were working on prior to beginning the search The Totals Screen EES trx 2 BEHE Issuer Totitems Amount Settle Value Discount Amount sare an 0 00 0 00 0 00 e Visa A 571 99 321 00 321 00 fe MasterCard 0 0 00 0 00 0 00 EE Amex 0 0 00 0 00 0 00 Carte Blnch 0 0 00 0 00 0 00 Diners 0 0 00 0 00 0 00 EB Discover 0 0 00 0 00 0 00 JCB 0 0 00 0 00 0 00 Other 0 0 00 0 00 0 00 C Checks 0 0 00 0 00 0 00 Total 4 571 53 321 00 321 00 This screen displays the totals by major card type of the currently open batch The Totals screen is automatically changed whenever a change is made to the batch The Totals screen may be open only if a batch is currently open To open the window either select Totals from the Transaction menu or click on the Totals icon in the Transactions List screen Several types of totals are displayed in the Totals screen by major card type Totals not included in major card type totals a
51. initiating a conversation with PCAuthorize with a topic name of GetBatch Remember there must be an open batch in PCAuthorize in order for this request to be successful If the connection is successful you may begin requesting transactions by passing a message constructed of the string Tela00001011 plus a tab character 0916 plus the relative record number of the transaction desired PCAuthorize will respond with a message of the form described under Transaction Data Formats later in this appendix If no transaction corresponding to the transaction number exists the response message will be a series of empty fields The following sample illustrates how to retrieve all the transactions in the currently open batch 123 ChannelNumber DDEInitiare PCAuthorize GetBatch iTran 0 Do iTran iTran 1 szBatchReg Tela00001011 Chr 9 CStr iTran szReturnList DDERequest channelNumber szBatchReq iFieldCnt ddePars 2 szR turnList szFields If szFields 1 Then Exit Do End If H process batch Loop DDETerminate channelNumber The following is a sample of the results of the preceding code instructions when loaded into an Excel spreadsheet Note that the formatting of currency values was supplied by the spreadsheet not by PCAuthorize Tran Type CardType Account Number ExpDate Amount Rsrved Issuer Src Status SALE GE 4012345678990 1198
52. ion is authorized the transaction screen displays the authorization response The transaction is automatically recorded in your open batch Check Guarantee MICR Authorization Checks are generally guaranteed by using either the MICR number on the bottom of the check or the driver s license number Check with your bank to see which to use To authorize a check guarantee transaction using the MICR number Select New Transaction from the Transactions menu or press the Ctrl and N keys simultaneously A transaction screen displays Select Check MICR from the Card Type menu and Authorize Only from the Transaction Type menu 40 3 Enter the MICR number the amount or amounts and line item descriptions if desired The Total Amount is the amount that will be authorized 4 Click on Authorize or press the Ctrl and A keys simultaneously A dialog box displays indicating the status of the connection to your merchant bank 5 Once the transaction is authorized the transaction screen displays the authorization response The transaction is automatically recorded in your open batch Check Guarantee License Authorization Checks are generally guaranteed by using either the MICR number on the bottom of the check or the driver s license number Check with your bank to see which to use To authorize a check guarantee transaction using the driver s license number 1 Select New Transaction from the Transactions menu or press the Ctrl and
53. iping a credit card though a magnetic stripe reader PCAuthorize extracts the account number and expiration date from the stripe Magnetic stripe reader A device which reads the magnetic stripe Manual entry The process of manually keying in the credit card number MICR Magnetic Ink Character Recognition The numbers across the bottom of all checks which may be read by a computer 103 Modem init string A string of commands called Hayes or AT commands which set options in the modem Multiagency A function of PCAuthorize allowing different agencies to authorize and or settle certain card types e g all American Express cards may be directly authorized and settled via the American Express Network Network plug in module A separate icon which tells PCAuthorize how to interface to a bank network PIP A term used by American Express to allow PCAuthorize to directly dial their network for credit authorization Point of sale POS The place where a sale is made usually a check out counter Port The connection for a modem or printer Post authorization A transaction type where the authorization has been obtained over the telephone and is being recorded for electronic deposit Private label card A credit card usually issued by a department store etc Purchase card A special card used for business purchases Reference number An identifying number returned by the bank network for a particular transaction Not all net
54. it all off to your bank account Some bank networks settle for you some insist you settle daily and some give you the ability to settle when you want to Check your bank network plug in documentation for more information Most bank networks follow a business day and allow settlement only for the current business day s batch To settle your batch the batch must be the currently open batch for the day This is usually the batch you have been working on throughout the day Settlement Types There are two ways in which settlement can be handled host capture settlement and terminal capture settlement PCAuthorize uses the same settlement procedure for all bank networks regardless of the type of settlement If your merchant bank is capturing the transactions for deposit then settlement is used to ensure the batch maintained on the bank s computer matches the batch maintained by PCAuthorize This is done by comparing the totals for the two batches If the totals match then the batch is considered settled and will be deposited If the totals do not match then either the entire batch is retransmitted to the host or you must balance it manually to match the host Check with your merchant bank for additional information If you are using terminal capture then settlement causes the entire batch to be sent to the bank s host This may take some time depending on the number of transactions 59 If you are using multiple authorizi
55. izations and voided items are not individually authorized when you enter these transactions simply click the Record button If you void a transaction the screen will be closed and the transaction flagged as voided Settlement You must settle each batch We recommend that you settle each day s transactions at the end of the day If this is not done on a timely basis your discount rate may be higher The settlement function transmits all transactions to the merchant bank host Depending on the number of transactions this may take some time Host totals are not retained so they will appear as zero in the Settlement screen 100 Glossary Account number The card account number is the primary number embossed on the credit card Acquirer Any merchant store mail order business etc who accepts a credit card as payment Address verification A function of many bank networks where you can verify the street address and or Zip code for an account number Used primarily by mail order business to prevent fraud Agency A bank network which accepts credit authorization requests ATM card Automated Teller Machine card A card which immediately deducts the amount indicated from the cardholder s account Authorization network A bank computer system which authorizes credit card transactions Authorization code A code returned to PCAuthorize if a transaction was approved This code is recorded on the sales slip as proof
56. n and instructions from your local bank for additional information Setting up PCAuthorize doesn t take long just follow these guidelines When PCAuthorize is first opened after installation a Setup menu displays You must complete the first three Setup menu items Intro Communications and Merchant prior to authorizing real transactions All other Setup menu items are optional and may be completed according to your needs Intro Setup C em ct Re Saven Ser ae w18793631 You must enter a valid Product Serial Number and Product Password prior to authorizing transactions The Product Serial Number is printed on your diskette and Warranty Card Your Product Password is enclosed with your PCAuthorize shipping package If you do not have a Product Password call Tellan Software at 800 4 TELLAN Have your Product Serial Number bank network name and bank merchant information ready when you call Communications Setup Sa oa This screen allows you to set up the modem communication information Generally this information must be provided by your authorizing merchant bank It may already be set up to work with their system Note If you are using multiple authorizing agencies such as American Express additional communications windows may be displayed Agency Access Select the authorization agency indicated by your bank You may also select Demo Mode to practice entering transactions or demonstra
57. n code Reference Number Transaction reference number from bank Response Code Transaction response code from bank See your Response Text SE Number Status Transaction Store Number Transaction Month Day Transaction Number Transaction Resp Date Transaction Settle Date Transaction Time Transaction Trace Transaction Type Terminal Number bank network plug in module documentation for more information Transaction response text from bank See your bank network plug in module documentation for more information Transaction service establishment number Transaction status PD Pending AA Authorized ND Declined NR Referral E1 Error F1 Hold call Store number from Merchant screen Transaction date in format mmdd Transaction item number Authorization date in format mmdd Settlement date in format mmdd Transaction time in format hhmmss Trace number from bank Transaction type NA Normal authorize AO Authorize only CR Return credit VD Void PA Post authorization Terminal number from Merchant screen 109 Terminal ID Terminal Category Voided Export Procedures To export a batch Terminal ID from Merchant screen Terminal category from Merchant screen Void flag Void No 1 Open the batch you wish to export if it is not already open See the instructions under Opening an Existing Batch 2 Select Export Batch from the File menu The following screen displays
58. n the batch This is generally only available if your bank supports multiple transaction processing New Starts a new transaction Opens a transaction detail screen to allow transaction entry Delete Deletes the selected transaction A transaction can only be deleted if it has not yet been approved Settle Settles the batch See Section 5 Settlement Transaction Titles You may click on any transaction title to sort the list in that order Resize each column by clicking and dragging on the dividing lines Transaction Line Items The following displays for each transaction line The icon indicates the status of the transaction The transaction is pending and not yet submitted for authorization Ok The transaction has been approved 2 The transaction has been declined 45 You should call your merchant bank for an authorization or further instructions If the transaction is approved over the telephone change the transaction type to Post Authorization and enter the authorization number sie The transaction was in error Generally you should retry the transaction If it fails a second time call your bank s Help Desk The transaction is suspect Hold the card if it is safe to do so and call your merchant bank The transaction has been settled by PCAuthorize For some bank networks the batch not individual transactions may be marked settled The Account Number is the primary account number from
59. nc ES E Void Authorize Record You may also start a new transaction automatically if you have a magnetic stripe reader by simply sliding the card through the reader If PCAuthorize detects a magnetic stripe read it will automatically open a new transaction with the magnetic stripe data 34 Transaction Window Navigation Techniques PCAuthorize uses standard Windows mouse and keyboard techniques to navigate the various windows and text fields A brief description of important techniques follows Tab Moves the cursor from one text field to the next Shift Tab Moves the cursor to the previous text field Ctrl Space Moves the cursor to the next Amount field Return Adds or updates the transaction Enter Adds or updates the transaction Left Arrow Moves the cursor backward one character at a time until it reaches the beginning of the text field Right Arrow Moves the cursor forward one character at a time until it reaches the end of the text field Entering a Transaction After opening the transaction window do the following Card Type Select the major card type using the Card Type popup menu Items in this popup vary depending on your bank network and setup options Generally this need only be selected if you are doing Debit ATM private label cards or check guarantee If the credit card is a major nationally recognized card then PCAuthorize can determine the card type based on the account number Transaction Ty
60. ncsasnasenesdesdedaases 42 RE 42 Retail Forge 42 Mail Order and Direct Marketing Buanesges 43 Purchase WE 43 Corporate and Business Cards 43 The Transaction List Scr en C Ontents 5 siccsscisascalaaseesdeciosesosacteqnanieeess 44 Phe ommiane EE 44 Transaction Titles sanea S E e STES ia 45 Transaction EAR EE 45 DELECIING a TrANSACHOM EE 47 Voiding a Transaction casi iere 47 Changing a Tage at EEN de 48 Deleting a Transaction iv ccsstievevscaissgcatsa ANNERES Ee S 48 Binding a Transa tO e Ee 49 Rhe Totals Ee 50 Section 4 Batches ioro eea seat A ei 53 Hanis Batches areena e E E GS 53 Handling Transactions within Batches ccsceeeseeceeneeceeececeeeeeeseeeeeeaeees 53 Batch List Screen RE 54 Opening an EXistins are ees 55 Deleting a Bate vrsensisiasscacivertanciscedearssussaccves decade deed E EA 56 Selecting the Batch Contents List sacteesss ies cansasadesedetsy cnccasdenedoeecrawesecaoanedens 56 Authorizing dB atch eren 57 Intermixing Batch and Single Authorizations eeeeseeeeeeereereesrrerereersee 58 Section 5 Settlement 5 10 25 upancsiannsdacinundndianduinwins 59 Whatis Setlement eet bg 59 Settlement Type Sissin deere Aer E E EA R 59 Settlement Procedures vissccisscccesdecvsscisgseatacesdaveanaabensaeauneceedesncdascdsaensoreaeaness 60 Interactive EE 61 Section 6 Reports and Troubleshootng 63 REPOT EE 63 Troubleshooting sisii einasi an ue EEN 64 Section 7 Network Specific Instructions ccccc
61. nd authorize the transaction or click on the Update button to save the changes for later authorization Deleting a Transaction A transaction may be deleted only if it has not been approved To delete a transaction 1 Ensure the batch containing the transaction is open 2 Select Show Transactions from the Transactions menu The Transactions List screen displays 48 3 Scroll to the transaction you wish to delete and click on that line This will highlight the line 4 Click on the Delete icon If the Delete icon is grayed then you are not allowed to delete the transaction Finding a Transaction PCAuthorize includes a transaction search feature which allows you to search for a transaction by date range card number amount range invoice number and or customer ID To use the Find function 1 Your current batch will be closed prior to the search Once you have completed your search you should reopen today s batch to resume transaction processing for the day 2 Select Find Transaction from the File menu A search dialog box displays GER Date from 12 31 69 E 04 03 39 Account Number s Amount From 0 00 P Ieeeenzg Invoice Weber ts Customer Number Sara Find 3 Enter the information on which you wish to search Information in the Account Number Invoice and Customer Number fields will cause a match if any of the numbers match Note Using Date from and to will cause t
62. ng agencies for settlement PCAuthorize must connect with each agency and settle the appropriate transactions for that agency e g if you are using a major network for Visa and MasterCard transactions but using American Express for their transactions Settlement Procedures To settle your batch the batch must be the currently open batch for the day Once the batch is opened 1 Either select Settle Batch from the Transactions menu or click the Settle icon on the Transaction List screen SETTLE 2 A window displays showing the totals PCAuthorize has computed for the batch Host totals may or may not be shown depending on the bank network you use If they are shown they should match the PCAuthorize totals Click the Settle button 3 PCAuthorize will then connect with the bank and settle the batch Depending on the type of settlement and number of transactions this may take some time 60 4 After PCAuthorize has completed the settlement a window displays with the batch totals and indicates whether the settlement was completed Assuming it completed successfully click the OK button Note Once a batch is completely settled it cannot be modified Settlement for multiple authorizing agencies is handled in the same manner as standard settlement however you will be prompted for each agency as settlement begins You may temporarily bypass settlement for a particular agency by pressing the Bypass button A
63. ng the Print icon The Batch List contents will be printed in a format similar to what is shown on the screen For additional information about printing and page setup consult your Windows user s guide Opening an Existing Batch To open an existing batch select Open Batch from the File menu or Show Batches from the Transactions menu The Batch List displays Scroll to the batch you want to open and either click on the line and then select the Open icon or simply double click on the line The Transaction List for the batch displays 55 PCAuthorize allows you to have one batch open at a time If a batch is currently open you must either close it prior to opening another batch or when opening a batch click OK in response to the prompt Generally you should not authorize modify or add to prior day s batches Check your bank network plug in documentation for further procedures on modifying prior batches Deleting a Batch To delete a batch select Show Batches from the Transactions menu The Batch List displays Scroll to the batch you want to delete and then click on the line highlighting the batch Once the batch is highlighted click on the Delete icon Once a batch is deleted in PCAuthorize it is immediately erased there is no undo or retrieve function Delete a batch only if you are completely finished with it It is a good idea to either copy it elsewhere using the Finder or export it into another format u
64. ng to American Express guidelines Your merchant name city and state are transmitted upon electronic draft settlement Ensure that this information is correct e Country Code and City Code are not required e All items in the Identifiers section must be completed Obtain the appropriate information from the fax letter sent to you by American Express or call 1 800 352 9814 68 Addenda Setup This plug in module does not support Address Verification Receipts Setup American Express has certain guidelines relating to item descriptions At least one charge description is required The other three descriptions should be blank if not used Descriptors should be as concise as possible A generic Merchandise description is not acceptable Use for example something like the following OFFICE SUPPLIES PENCILS PAPER American Express Test Procedures Once you have completed all of the setup items under the Setup menu and before you accept American Express transactions you must run a test settlement with American Express 1 Complete the setup items under the Setup menu The Communications and Merchant setups must be completed Select Communications from the Setup menu The Communications setup screen displays Select Amex Test Settle in the Agency Access field Click OK A second screen displays Complete all the settlement information fields For the settlement telephone number type in 703 761 3744 Click OK Select
65. nheeten eege 7 leet H Magnetic Stripe Readers vi ssscacasssaseadiassaczevessseaatsavesensanstvcvensvocsateasecccets 7 Eeer 8 PC Authorize Setup echt ans Ge O EE 8 Titro SECU aces csdccessuacdc ives nn n e e E aaeanea eid apse peeeoaates 9 Communications Setup gege EES 10 Ire SE 13 GCI Se E 14 SEL VICES SOUL edu eech Edel EES 16 Card Types Setup ennes a aadacti lista A Eed 18 EE 20 EENS Eeer ele 22 Personal Setup ee8 EENS i ea R T aA 24 PIN Pad VIE eng eene ee E EEE 27 Split Dial or Additional Network Setup 28 Multiple Merchant Setups scciss ssaccscsuicevisscessaacesiacsasutsceenshedencaacguatacasacn 29 iii Multiple Bank Network Plug In Sep 32 Section 3 Transactions is siscsccsicesssisctasesstseccavicaaasuserseacasvaeasonseiecvansicatanes 33 Before You Enter a Transaction e egedereeugutgt Genee ENEE 33 Opening the Transaction W indOw ssc ia Een deed ane ed 34 Transaction Window Navigation Techniques esesseeeseseeeeeeeresrsersresees 35 Entering a Transaction cerisiers e a een e end 35 Card WK TE 35 Ree WK EE 35 Entry EE 37 Address Verification ee NEEN 38 M ssage eier eegenen e a a e aor ger 39 Sal Ce 39 ORCS D plicate eet Ae EE ees aS 39 Credit Card Magnetic Stripe Authorization eceeecceeeseeeesseeeenteeeeaees 39 Credit Card Manual Entry Autborzaton 40 Check Guarantee MICR Autbozapon 40 Check Guarantee License Autborzaton 41 Authorizing an Entire Batch s jsiccisaticess descedeasdeedecvenscceds sacsa
66. nk network plug in modules are in the same directory as the PCAuthorize application You only need one copy of PCAuthorize on your hard drive to use all bank networks In general follow the procedures above under Multiple Merchant Setup For each merchant choose the appropriate Agency Access on the Merchant Setup screen 32 Section 3 Transactions This section provides instructions on entering a transaction Before You Enter a Transaction Review your bank network plug in documentation and be sure you complete the required information discussed under Setting Up PCAuthorize prior to entering a transaction If this information is incomplete your transactions may not be properly authorized by your merchant bank Make certain your PC clock is set to the current date and time If not you may be unable to accurately authorize transactions resulting in chargebacks to your account Prior to entering a transaction you should have a batch open You should start a daily routine of opening a new batch each business day and settling it each evening Batches can be thought of as a business day s worth of transactions For point of sale merchant stores one batch is usually created each business day Each transaction is authorized as it occurs and the transaction is stored in the day s batch Once a day is complete the current batch is closed balanced settled and deposited For mail order businesses and other mercha
67. no batch corresponding to the relative record number exists the response message will be a series of empty fields The following sample illustrates how to retrieve all the currently available batches ChannelNumber DDEInitiare PCAuthorize GetBatches iBatch 0 Do iBatch iBatch 1 szBatchReq Tela00001031 Chr 9 CStr iBatch szReturnList DDERequest channelNumber szBatchReq iFieldCnt ddePars sor turnList szFields If szFields 1 Then Exit Do End If H process batch Loop DDETerminate channelNumber 122 ddeParse is a sample function that parses the fields from each batch record and stores them in sequential elements of an array szFields The following is a sample of the results of the preceding code instructions when loaded into an Excel spreadsheet Note that the formatting of currency values was supplied by the spreadsheet not by PCAuthorize Status Batch Pending Pending Submitted Submitted RespText Amount Amount OPN 1 26 6 00 0 0 00 OPN 2 28 143 795 00 0 0 00 OPN 3 9 16 888 00 0 0 00 OPN 4 1 21 00 1 21 00 OPN 5 1 21 00 1 21 00 OPN 6 10 625 00 2 42 00 ERR 7 0 0 00 0 0 00 GetBatch GetBatch is the request that a DDE client uses to obtain a list of one or more of the transactions in the batch that is currently open in PCAuthorize To retrieve the transactions in the currently open batch you begin by
68. nsactions menu A dialog box displays indicating the status of the connection to your merchant bank 5 As each transaction is authorized it is highlighted in the Transaction List screen and the authorization response is indicated Discount Rates To achieve the most favorable discount rates follow these simple rules Retail Businesses 1 If you are a storefront and or the customer is present be sure to get a card swipe or manual imprint 2 The cardholder must sign the charge slip or printed receipt 3 The batch must be settled daily 4 Save your paperwork for three years 42 Mail Order or Direct Marketing Businesses 1 5 Always use Address Verification This can be turned on under the Addenda setup Always enter an invoice number Ensure all transactions use Send rather than Take The batch must be settled daily Save your paperwork for three years Purchase Cards To achieve the most favorable rates for purchase cards do all of the following 1 Be sure you enter Tax Amount if applicable 2 Always enter an invoice number 3 Always enter a Customer Code Order Make sure these codes are strictly alphanumeric with no special characters 4 Always enter Zip code information Corporate and Business Cards There is no specific bin range for corporate or business cards therefore to achieve the most favorable rate for corporate or business cards you must enter a Tax Amount 43 The Tran
69. nts a transaction does not necessarily have to be authorized when it is entered In this situation transactions are simply stored as they are entered Then all transactions may be authorized at one time saving time and money Some banks allow you to open several batches in a day or occasionally continue a batch into another day s business Check with your bank to ensure that you follow their business rules Additional information on batches may be found in Section 4 To open a new batch select New Batch from the File menu Once the new batch is open an empty Transaction List and a transaction screen will open If you are not ready to enter transactions close the transaction screen 33 Note The batch remains open regardless of the windows that are open or even if you exit PCAuthorize As you add transactions the Transaction List will be updated with the new information If you do not have a batch open PCAuthorize will confirm you want one open and then open it automatically You may only add transactions to a batch that has not been settled Opening the Transaction Window To open the transaction screen press the Ctrl and N keys simultaneously or click on the New icon on the Transaction List screen GER 04 02 99 Account Number Exp Date Retrieval Number Auth Code Date A Credit Card gt Sale amp Deposit Initials a a gts P Force Duplicate Invoice Folio Customer Code Order Tellan Software I
70. nually you must use a manual imprinter Even when the printer prints a receipt the customer must sign both the printed receipt and the manually imprinted slip The two slips should be stapled together Check both the start and expiration dates on the card The card is not valid before the start date or after the expiration date If you are instructed to recover a card attempt recovery by reasonable and peaceful means Notify your voice authorization center of whether you were able to retrieve the card Installing PCAuthorize System Requirements PCAuthorize runs on any Windows system including 3 11 NT and 95 Be sure you have the correct version for your Windows system An asynchronous modem is required to connect to the authorizing agency or bank Bank networks operate differently from most consumer networks Most commercially available modems should work with PCAuthorize and your bank network however we cannot guarantee it If you are authorizing transactions when the cardholder is present you should also purchase a magnetic stripe card reader for your PC What You Need to Know Prior to Installing PCAuthorize You must know which bank network you will be using If in doubt call your merchant service provider You may need an installer password to enable installation for your particular bank network This should either come with the package or be provided by the person installing your software Installing PCAuthorize
71. ol Control and a character on the right can be issued from the keyboard Demo Mode Demo mode allows you to practice entering transactions with PCAuthorize without actually affecting anyone s account When you are in demo mode transactions are stored in a normal manner there is no distinguishing factor other than how the transaction is authorized Do not intermix the demo and normal modes during normal working procedures When you authorize a transaction using demo mode PCAuthorize displays a canned response according to the value of the last cents position 2 returns a Decline 3 returns a Referral 4 returns an Error 5 returns a Hold Card All others will be Approved You may access demo mode by selecting Demo Mode in the Agency Access field in the Communications Setup screen Section 2 Setting Up PCAuthorize Hardware Setup Modems PCAuthorize supports most Hayes compatible asynchronous modems Some modems however cannot connect to banks networks so we cannot guarantee all modems will work This is typically a hardware problem between the modem and the network and not directly related to the software Follow the instructions from the modem manufacturer in connecting the modem to your computer For more information about modem setup see Communications Setup Magnetic Stripe Card Readers PCAuthorize supports most magnetic stripe card readers which connect via the keyboard port Both track 1 an
72. on List screen under the Addenda column After authorization a special verification response code from the network will display in the Transaction List screen indicating the results of the verification Most networks return the following AVS response codes Description Exact match including 9 digit Zip Exact match including 5 digit Zip Address matches Zip does not 9 digit Zip code matches address does not 5 digit Zip code matches address does not Nothing matches No date from card issuer Retry AVS not supported for this merchant Error AVS not supported for this industry MARAIAZNE gt lt xID a 21 Administrative Setup This screen allows you to protect your setup information and or application Setup Password will not allow anyone to view or change setup information without a password Application Password will not allow anyone to open PCAuthorize without a password This setup screen is usually completed by a manager or key employee to limit the access other employees may have to PCAuthorize and or functions within We recommend that you set this feature when no other employees are present To protect either the application or the setup enter a password in the appropriate password text field You must enter it twice to verify the entry Passwords may be a maximum of 8 characters 22 Once Setup is protected and is selected from the File menu a window will display requesting the password If the approp
73. on the receipt The header portion will normally contain your business name and address and is automatically set to do so The footer may contain any message you wish The items are limited to the following e Title One line of up to 40 characters e Header Two lines of up to 40 characters each e Footer Four lines of up to 40 characters each Specify the default description to be applied to each transaction Each description may be a maximum of 20 characters When you open a new transaction the description lines are automatically set based on these default descriptions You may change these in the transaction entry window for each transaction 15 Services Setup Vv Vv Vv Vv Vv KK Se This setup screen allows you to select various items that may be entered on the transaction entry window Allowable transactions are dictated by your authorizing bank Allowable Transactions To enable entry of a transaction in the transaction entry window enter a checkmark adjacent to any of the following transaction types e Sale amp Deposit Allows you to enter regular sale and deposit transactions e Authorization Only NO DEPOSIT Allows authorization only transactions non draft capture 16 Post Authorization Allows posting of telephone authorizations to the batch Post Authorizations are used when a telephone call is made to the issuing bank to obtain an approval If the transaction is approved you may ent
74. ou from entering transactions into the wrong batch or causing a mix up with the host computer if it is electronically capturing your transactions Handling Transactions within Batches Some banks limit the number of transactions allowed per batch There is a manageable limit however depending on your situation We recommend you limit a batch to around 100 transactions although bank networks generally allow up to 500 transactions and more in a particular batch When batches reach this limit balancing and finding transactions becomes cumbersome Each transaction in a batch is numbered sequentially starting with 1 If your merchant bank electronically captures your transactions PCAuthorize may use the transaction number assigned by the host computer rather than its own number In this case PCAuthorize will initially show question marks for the 53 transaction number and then show the transaction number the host computer has assigned after the transaction is authorized Note Certain transactions may not be assigned an item number if not captured by the host e g Authorize Only or check guarantee transactions Batch List Screen The Batch List screen displays all batches currently in the Transact directory To open the Batch List select Show Batches from the Transactions menu Once you have opened the Batch List you may reopen a particular batch print a list of all batches delete a particular batch or fur
75. ount for line item 4 Item name Description Auth Code Authorization code from bank Auth Source Source of authorization from bank Batch Number Batch number Card Type Type of card CC Credit TE T amp E card PL Private label card MN MICR number DL Driver s license Initials Sales person s initials Customer ID Any ID up to 17 characters Department Department ID up to 5 characters Description Line 1 Description Line 2 Description Line 3 Description Line 4 Driver s License State Expiration date Merchant Name Merchant Address Merchant BIN Merchant City Merchant City Code Merchant Country Code Merchant State Merchant Telephone Merchant Number Merchant Time Zone Merchant ZIP Operator Initials Item description for line 1 Item description for line 2 Item description for line 3 Item description for line 4 State code from driver s license Expiration date from card From Merchant screen From Merchant screen From Merchant screen From Merchant screen From Merchant screen From Merchant screen From Merchant screen From Merchant screen From Merchant screen From Merchant screen From Merchant screen From Personal screen 108 Operator name Operator Number From Personal screen From Personal screen PS Amount PS2000 amount PS Currency PS2000 currency PS Indicator PS2000 indicator PS ID PS2000 identifier PS Response PS2000 response Item name Description PS Validation PS2000 validatio
76. pe Select the transaction type Items in this menu vary depending on your bank network and setup options All sale transactions should be Sale amp Deposit Auth Only NO DEPOSIT should be used only if instructed in your bank network plug in documentation You may also choose Return Credit Void or Post Authorization Exact use of these transactions is determined by your merchant bank 35 Sale amp Deposit used to authorize a sale and electronically capture the draft for deposit Auth Only NO DEPOSIT used to authorize a sale and not capture it for deposit This will be your normal sales transaction if you do not use a draft capture service If you are using a draft capture service then this transaction type is used to preauthorize a transaction such as car rental check out hotel check in etc An authorization checks the validity of the cardholder s account verifies that the card is not stolen and verifies that the account has credit available at the time if the request Return Credit used when merchandise is returned the next day or several days after the purchase Void a transaction the same day of purchase rather than use a Return Credit Use of a Return Credit transaction is determined by your merchant authorizing bank A Return Credit will appear in your Batch List as a negative amount and the batch totals will be adjusted accordingly Void used only by certain merchant banks for voiding transactions on a day follo
77. r businesses The PCAuthorize NaBanco plug in module uses the Merchant Classification Code to determine if transactions should be indicated as mail order All mail order transactions are also processed as nonmagnetic stripe even though a stripe reader may have been used Mail or telephone order businesses must us a SIC code from 5960 to 5969 State Codes Alabama 0l Illinois 17 Montana 30 Rhode Island 44 Alaska 02 Indiana 18 Nebraska 31 South Carolina 45 Arizona 04 Iowa 19 Nevada 32 South Dakota 46 Arkansas 05 Kansas 02 New Hampshire 33 Tennessee 47 California 06 Kentucky 21 New Jersey 34 Texas 48 Colorado 08 Louisiana 22 New Mexico 35 Utah 49 Connecticut 09 Maine 23 New York 36 Vermont 50 Delaware 10 Maryland 24 North Carolina 37 Virginia 51 Dist of Columbia 11 Massachusetts 25 North Dakota 38 Washington 53 Florida 12 Michigan 26 Ohio 39 West Virginia 54 Georgia 13 Minnesota 27 Oklahoma 40 Wisconsin 55 Hawaii 15 Mississippi 28 Oregon 41 Wyoming 56 Idaho 16 Missouri 29 Pennsylvania 42 80 FDMS Omaha ETC Plus Note You must be set up on the FDR Network as ETC Type 7 to use this plug in module Merchant Setup Tellan Software Inc Most fields in the Merchant screen are required e Complete the Merchant Name and Address section according to bank guidelines e The Country Code and City Code are not required e The FDR merchant account number is a maximum of 19 digits in length Obtain the merchant acco
78. ransaction Remember there must be an open batch in PCAuthorize for this request to be successful If the connection is successful you may pass a message constructed of the string Tela00001011 plus a tab character 0916 plus the fields of the transaction The fields in the transaction portion of the message must conform to those described under Transaction Data Formats later in this appendix The fields must be tab delimited but should not be followed by a carriage return new line OD0A16 sequence You are only required to supply an account number an expiration date and an amount All other fields may be empty CL Note that additional fields may be required to achieve the best bank discount rates Refer to your bank network plug in documentation for more information 126 PCAuthorize will respond with a message of the form described under Transaction Data Formats The following sample illustrates how to construct a transaction from a row in an Excel spreadsheet ChannelNumber DDEInitiare PCAuthorize StoreTransaction szTransaction Tela00001011 Chr 9 For i 1 To r Columns Count szTransaction szTransaction CStr r Cells 1 I1 If i lt r Columns Count Then szTransaction szTransaction Chr 9 End If Next i returnList Application DDERequest channelNumber szTransaction DDETerminate channelNumber The following is a sample of the r
79. ransaction to be authorized and captured e If the duplicate transaction is the result of a prior failure then simply record the authorization number and close the Transaction screen Settlement Depending on your NDC host setup You should settle each batch at the end of your business day The settlement function compares the host totals with the PCAuthorize totals If the totals match the batch is closed and marked as settled Once a batch is settled NDC returns a batch settlement control number The settlement control number is displayed in the Transaction List screen You 89 should make a note of this number as it may be required for future reference by the bank If you cannot settle due to an out of balance situation use the Interactive Balance function described below Interactive Balance The NDC plug in module provides an Interactive Balance feature You should only use this feature if you cannot settle your batch due to an out of balance situation The Interactive Balance feature is accessed from the Transactions menu It provides the following functions and information e Host Totals Review Retrieves information about the total dollar amount in the batch as stored on the NDC network host The response message indicates the batch number number of items and dollar value e Force Balance This function forces a balance to be deposited even if it is out of balance If you cannot identify the problem when a
80. re indicated in the Other row 50 Tot Items Total number of items in the batch Amount Net amount in the batch Settle Value Net amount in the batch to be settled with the bank Discount Amount Actual amount you will receive after discounts are applied These amounts are calculated according to information supplied in the Card Types screen under the Setup menu 51 52 Section 4 Batches Handling Batches PCAuthorize keeps each batch in a separate file within the Transact directory PCAuthorize usually numbers each batch sequentially starting with 1 If your merchant bank automatically captures your transactions PCAuthorize may use the batch number assigned by the host computer rather than its own batch number In this case PCAuthorize will initially show pound signs or question marks for the batch number and then show the batch number the host computer has assigned after the first transaction is authorized A batch may be open even though you may not have any windows open In other words if you close the Transaction List window it does not close the batch You must explicitly open and close each batch PCAuthorize keeps track of which batch is open even if you exit and reopen the application Only one batch may be open at a time regardless of whether it is a new batch into which you are entering transactions or an existing batch which you are reviewing This restriction prevents y
81. reby expressly forbidden Warranties updates and user support will not be honored for any program which has been unlawfully copied PCAuthorize is a registered trademark of Tellan Software Inc San Jose CA Other trademarks and registered trademarks are owned by their respective companies The information in this document is subject to change without notice Part Number 2001 Revision Number 1 1a Printing Date May 1999 Tellan Software Inc 2680 S White Road 160 San Jose CA 95148 1996 1997 1999 Tellan Software Inc All rights reserved under Pan American Copyright Conventions Printed in the United States of America No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopy recording or otherwise without prior written permission from Tellan Software Inc Contents Section 1 Getting taggt eege geretrgtet Eier tegen re H Welcome to PCAuthorize ee E 1 E 1 Preventing FTA WEEN 2 Installing PCAuthorize tee EE 3 E RRE 3 What You Need to Know Prior to Installing PCAuthorize 3 Installing PCAuthorize on Your Hard Drive 3 Plas ege EEN 4 Transact Directory EE 4 Getting Help Icons Shortcuts and Demo Mode 5 Help WINDOW roere esince en tied acae toad E Geer eiS 5 Technical Support EE 5 JEON S e ee eege 5 SHOTICUWUS EE 5 Demo eene ie iia aans 6 Section 2 Setting Up DC Authorizef 7 Hardware Eege
82. rectory 26 30 Debit ATM 25 Deleting a batch 56 Deleting a transaction 48 Demo mode 6 Dial type 11 Direct marketing 20 Discount amount 51 Discount rate 19 42 Driver s license 38 Duplicate transactions forcing 39 Dynamic Data Exchange 117 ECHO Network 72 Entry ttems 37 Entry mode 39 Error messages 64 Expiration date 2 37 Exporting transactions 107 FDMS Omaha ETC Plus 81 FDMS TeleMoney 83 FDMS Nashville Envoy 76 FDMS North Card Establishment Services 74 FDMS South NaBanco 78 Finding a transaction 49 Fraud 2 Global Payment MAPP 91 Global Payment Modular Data 95 Global Payment NDC Host Capture 87 Hardware Setup 7 Help 5 Icons 5 Importing transactions 112 Interactive balance 61 Intermixing batch and single authorizations 58 Intro Setup 9 Line descriptions 37 Magnetic stripe card readers 7 Mail order businesses 20 33 43 Merchant Detail 63 Merchant Setup 13 Merchant Summary 63 Messages printing on receipts 15 MICR 38 40 Modem init string 11 Modem type 11 Modems 7 Multiple Bank Network Plug in Setup 32 Multiple Merchant Setup 29 Named Pipes 131 Network specific instructions 67 Nova 97 Open batch detail with only pending transactions 25 Open batch list with only pending batches 25 Opening an existing batch 55 Operator ID 24 Paymentec Gensar 85 134 PC clock 33
83. rently open batch and assigned the appropriate batch and item numbers 115 116 Appendix B Interapplication Communication Note This appendix contains technical information intended for use primarily by developers Other applications can communicate with PCAuthorize using Dynamic Data Exchange DDE and or named pipes Additional detail information about DDE is provided on your diskette in the directory labeled DDE Included are general instructions along with specific instructions and examples for popular databases and applications Dynamic Data Exchange Introduction PCAuthorize can receive transactions from any application capable of sending DDE messages This includes Microsoft Excel Microsoft Access and many others This section presents general information on using DDE to interact with PCAuthorize for the purpose of retrieving and authorizing credit card and other sale transactions Audience This appendix is aimed at those organizations that require access to selected transaction data maintained by PCAuthorize and is oriented to software development personnel 117 This appendix assumes the reader has a working knowledge of the basics of Dynamic Data Exchange DDE It also assumes the reader can read and understand Microsoft Visual Basic for Applications source code There is no attempt made to provide a tutorial on either DDE programming or the Visual Basic language DDE Overview Dynamic Dat
84. report printed by clicking on the titles You may also limit the items printed by clicking the Select 63 button or using the Show pull down menu Select Print from the File menu or click on the Print icon e Batch Summary List To print a Batch Summary List select Show Batches from the Transactions menu to open the Batch List screen Sort the batches in the order in which you wish to have the report printed by clicking on the titles You may also limit the items printed by clicking the Select button or using the Select pull down menu Select Print from the File menu or click on the Print icon Troubleshooting This section discusses what to do when You get a Host is not responding message If this is your first authorization then your modem is not configured properly for the bank network You must enter the appropriate modem initialization string in the Communications setup screen Refer to your bank network plug in documentation If you have been using PCAuthorize for some time call your bank s Help Desk to see if their network is down You do not get a response from the bank network Try the authorization again If it fails several times call your bank s Help Desk to see if their network is down Merchandise is returned If the merchandise is returned the same day it was sold find that transaction and void it If it was returned on another day enter the new transaction as a Return Credit You get a call respons
85. riate password is entered the Setup menu displays and changes may be made 23 Personal Setup Credit Card Sale amp Deposit C TELLANSPCAUTH transact This screen allows you to personalize certain options in PCAuthorize Items on this screen are optional and generally do not affect credit authorization Identification There are four operator identification fields e Operator ID lIdentification assigned by the bank or store manager It may be used to identify you on certain authorization networks e Initials To or three initials of the operator This information is included in each transaction and is used as a reporting identifier in the Batch List screen and certain reports e Name Operator s full name 24 Department Operator s department code maximum of 4 characters This information is included in each transaction New Transaction Defaults Select the card and transaction type defaults to be used for new transaction Card Type Select the card type either Credit Card T amp E Debit ATM Check MICR Check License or Private Label you wish to have automatically set when entering a new transaction Type Select the transaction type either Sale amp Deposit Authorize Only Return Credit or Void you wish to have automatically set when entering a new transaction This should normally be set for Sale amp Deposit however if you are doing many returns you may wish to change this to Re
86. s This feature is not currently supported Void Voids must be authorized Be sure you click the Authorize button after voiding a transaction If a void is not authorized the batch will not balance with the host totals and you will not be able to settle Duplicate Transaction 88 NDC uses a safeguard to prevent duplicate transactions from being captured in case of time outs premature line disconnects and other failures When this occurs NDC captures the transaction even though it may not be returned to PCAuthorize If a Duplicate Transaction response is returned from a previous time out the transaction has already been captured NDC scans the previous 25 transactions to check for duplicates When this occurs PCAuthorize does the following e PCAuthorize attempts to determine whether this is a real duplicate It does this by scanning all transactions in the batch for a matching authorization number If a matching reference number is found then it is an indication that the transaction is a valid duplicate e Conversely if a matching reference number is not found it can be assumed a prior failure occurred and the authorization and reference number should be used for the transaction e Regardless of the search outcome PCAuthorize adds a Force Duplicate Transaction checkbox to the Transaction screen If this transaction is a true duplicate check the box and click the Authorize button PCAuthorize will force the t
87. saction List Screen Contents LI lox Items 4 Shown 4 Submitted 3 Pending 1 Status Pending Settle Value 321 00 Account Number ExpDate Amount Card _ Type Invoice CustiD Auth Code ox 4012345678990 107 00 CC Sale Demo d Approved dk 4012345678990 1299 214 00 CC Sale Demo24 Approved 4012345678990 1299 250 99 CC Sale die 4012345678990 1299 385 49 CC Void Demo44 Approved This screen lists the transactions in the currently open batch The top portion of the screen is a command bar You may click on the command bar icons to perform various functions or click on the titles and title icons to view the batch in various orders The remainder of the screen lists transactions in the currently open batch The Command Bar The command bar contains a series of icons you may press to perform the associated function A brief description of the icons and their functions follow E Print Prints a Batch Detail Report a Open Opens the selected transaction A transaction detail screen displays Totals Displays totals for the currently open batch by major card type The information in this screen is automatically updated whenever a change is made to the batch See The Totals Screen for additional information 44 Select Allows you to select the transactions to display See Selecting Transactions for additional information Auth Authorizes all pending transactions i
88. sing the PCAuthorize export feature prior to deleting it Note We recommend you keep batches for at least six months in case there are chargebacks to your account To delete a batch with Windows exit PCAuthorize if it is active Follow the procedures you would when throwing any document in the Recycle Bin as outlined in your Windows user s guide Selecting the Batch List Contents A Select icon allows you to search for batches meeting specified selection criteria If you click on the Select icon the following screen displays 56 as ebe Kee Fees _ Cancel oe You may search for a batch by date batch number total amount settle amount and the initials of the individual who originally opened the batch You may also use the Select pull down menu to quickly limit the batches displayed Select All Complete or Pending to limit the selection Authorizing a Batch Transactions may be authorized at the time of entry or together in a batch if your bank supports this feature You may choose to authorize transactions all at once only if your merchant bank is set up to do so Generally this feature is used by mail order businesses who do not need to authorize each transaction individually or as a sale is made To authorize an entire batch 1 Ifa batch is not open either open the existing batch you wish to authorize or start a new batch and enter the transactions You may only add transactions to a ba
89. st transaction is authorized and captured Once you authorize the first transaction the batch number is assigned from the host The transaction item number is assigned by the Nova network This number starts at 1 at the beginning of the day and is incremented for each transaction during the day Settlement You must settle each batch We recommend that you settle each day s transactions at the end of the day If this is not done on a timely basis your discount rate may be higher The settlement function transmits all transactions to the merchant bank host Depending on the number of transactions this may take some time Interactive Balance The Nova plug in module provides an Interactive Balance feature You should only use this feature if you cannot settle your batch due to an out of balance situation The Interactive Balance feature is accessed from the Transactions menu It provides the following functions and information e Batch Inquiry Retrieves information about the total dollar amount in the batch as stored on the Nova network host The response message indicates the batch number number of items and dollar value e Clear Host Under very rare circumstances it may be necessary to clear the transactions in the currently open batch at the Nova host When you use the Clear Host request the Nova host deletes the detail records for the transactions in the currently open batch You must then use the Post Authorization tr
90. tch that has not been settled Rather than clicking the Authorize button for each transaction simply press the Record button 57 2 Open the Transaction List by selecting Show Transactions from the Transactions menu Note All pending transactions in a batch are authorized in the original entry order regardless of what is displayed in the Transaction List 3 Click on the Authorize icon or select Authorize Batch from the Transactions menu Once you have clicked on this icon a message displays indicating the status of the connection to your merchant bank As each transaction is authorized it will be highlighted and the authorization response will appear 4 Once the batch is authorized you may continue with other work Intermixing Batch and Single Authorizations Most banks allow you to intermix authorization of a single transaction or the entire batch When you authorize a batch only the transactions that have not been authorized or resulted in an authorization error will be sent for authorization Refer to the documentation provided with your bank network plug in software for additional information 58 Section 5 Settlement What is Settlement Settlement is balancing the books at the end of the day You settle with your bank network your merchant bank account and all the people who charged on their card It ensues that your credit card charges match what you have authorized balances everything and send
91. te PCAuthorize For additional information see Demo Mode in Section 1 Note Never mix real transactions and demo mode transactions in the same batch 10 Auto Detect This option causes PCAuthorize to attempt to automatically set up and configure your modem by scanning your system and checking for modems attached to serial ports If a modem is found the system then attempts to configure the modem If no modems are found then you must manually configure the modem by selecting the appropriate serial port and modem type If your computer locks up during the scanning phase restart and manually configure the modem Dial Type Set the dial type either Tone or Pulse for your local telephone system This should generally be set for Tone in most areas of the United States Port Select the Windows port to which your modem is attached This may be any of the COM 1 type ports Modem Type Select the modem manufacturer and model of the modem you are using When you select a particular modem the baud rate will be forced to 1200 and the Modem Init string will be completed with the appropriate information for most bank networks If your modem is not listed select Other and complete the Modem Init string as explained below Phone Number Type in the telephone numbers of the authorizing bank computer Obtain these numbers from your merchant bank If you received only one authorization telephone number enter it in both the
92. tering and authorizing it To effect automatic receipt printing check the Automatically Print Receipt field on the Receipts setup screen If you are printing a receipt at a later time you must first open the transaction screen by selecting Show Transactions from the Transactions menu Highlight the transaction for which you wish an invoice printed and press the Print icon e Bank Audit List Detail listing of each transaction This report is used to research chargebacks and other situations To print this report select the Print icon from the open batch Select Bank Audit List from the Report Type pull down menu Card type totals may be included if this field is checked e Merchant Summary Detail listing of each transaction including merchant information such as invoice number customer number etc To print this report select the Print icon from the open batch Select Merchant Summary from the Report Type pull down menu Card type totals may be included if this field is checked e Merchant Detail Detail listing of each transaction each description line etc To print this report select the Print icon from the open batch Select Merchant Detail from the Report Type pull down menu Card type totals may be included if this field is checked e Batch Detail List To print a Batch Detail List select Show Transactions from the Transactions menu to open the Transaction List screen Sort the batch in the order in which you wish to have the
93. tes Description TranType One of SALE AUTHONLY Transaction type CREDIT POSTAUTH NA AO CR PA CardType One of Card type CC TE DB MN DL PL Account Numeric Card account number MICR number for check guarantee etc ExpDate Four numeric digits mmdd Expiration date Amount Currency Amount of transaction Rsrved NA Reserved for future use Issuer One of Visa MC Amex Issuer card type Ctbl Dinr Disc JCB Othr Source One of N or Y Account data source N Manual Y Mag Stripe Status One of Pending Approved Transaction status Declined Call Error HoldCall PD AA ND NR El Fl AuthCode Numeric Authorization number RespText Text Response text from the bank network RefNum Numeric Reference number from the bank network MMDD Four numeric digits mmdd Date of transaction HHMM Four numeric digits hhmm Time of transaction SettleTot Currency Net settlement amount Batch Numeric Batch number Item Numeric Item number AVS Code Address verification result code 130 Batch Data Format Field Name Attributes Description Status One of ERR OPN STL Batch status Batch Numeric Batch number Pending Numeric Total number of items in batch Pending Amount Currency Total amount of items in batch Submitted Numeric Total number of items submitted SubmittedA mount Currency Total amount of items submitted RespText Text Response text Named Pipes Introduction This section pres
94. the five digit Site Number in the Terminal ID field Obtain the Site Number from your bank or TeleMoney account representative Authorization 83 When a new batch is opened it is not assigned a batch number and appears as III until the first transaction is authorized Once you authorize the first transaction the batch number is assigned from the host Settlement Settlement is supported but is optional depending on your requirements Check with your bank or Telemoney representative for more information If you use the TeleMoney auto close and auto release features then you are not required to settle We recommend however that you settle each day s transactions at the end of the day 84 Paymentec Gensar Merchant Setup Tellan Software Inc e Complete the Merchant Name and Address section according to bank guidelines e The Country Code and City Code are not required e In the Client field enter the four digit Gensar client number e Inthe Merchant ID field enter the 12 digit Gensar merchant number e Inthe Terminal field enter the three digit Gensar terminal number 85 Settlement You must settle each batch We recommend that you settle each day s transactions at the end of the day If this is not done on a timely basis your discount rate may be higher The settlement function transmits all transactions to the merchant bank host Depending on the number of transactions this may take
95. ther select the items to be displayed Batch List Ze S lol x ES Select Al z Tota 2 Shown 2 BATA TRX 04 02 99 2 321 00 4 571 99 321 00 0 0 00 0 0 00 0 00 BAT3 TRX 03 21 99 The fields on this screen indicate the following e The icon indicates the status of the batch The batch is pending There are transactions in the batch that have not been authorized The batch cannot be settled due to unauthorized transactions or errors Ok All transactions in the batch have been authorized The batch may be settled if desired 54 M The batch has been settled by PCAuthorize Once a batch is settled it cannot be modified Note If your bank automatically settles your transactions then the batch status will not be indicated as settled e Date The month day and year the batch was created e Who lInitials of the individual who opened the batch This information is taken from the Personal setup screen e Batch The batch number e Pending lItem count and dollar amount of pending items in the batch i e those items not yet submitted for authorization e Submitted lItem count and dollar amount of items in the batch submitted for authorization This total includes both approved and nonapproved transactions e Total Total item count and dollar amount of items in the batch e Settle Value Actual value to be deposited in your bank account You may print the Batch List by clicki
96. tions contain information provided by your authorizing bank The content of this section varies depending on the bank network See your bank network plug in documentation for further instructions 13 Receipts Setup The Receipts screen contains optional items which do not directly affect credit authorization We recommend however that you complete the fields on this screen Printer You may print receipts on either a Standard Printer or on a Special Receipt Printer Select the type of printer you will be using for receipts If you select the Standard Printer any Windows printer may be used If you select the Special Receipt Printer you must complete the Port and Type fields We recommend you select Special Receipt Printer for small serial receipt printers If you want a print job dialog box during receipt printing then select Use Print Dialog otherwise PCAuthorize will automatically print receipts with no dialog 14 Options You may have PCAuthorize automatically print a receipt if a transaction is approved by checking the Automatically Print Receipt field and entering the number of copies to be printed in the Copies field PCAuthorize can also automatically calculate the sales tax if you enter the sales tax rate in the Tax Rate field This rate should be entered as a percentage Message This section of the screen allows you to 1 Specify the standard heading and special messages which will be printed
97. turn Credit Preferences You may select either or both of the following confirmation preferences Confirm Delete Batch Indicates a confirmation box is to display every time you delete a batch Confirm Delete or Void Transaction Indicates a confirmation box is to display every time you delete or void a transaction Note Only nonapproved transactions may be deleted Open Batch List with only pending batches lIndicates that you wish to show only pending batches when you first open the Batch List window Open Batch Detail with only pending transactions Indicates that you wish to show only pending transactions when you first open the Batch Detail List window 25 e Unattended operation Used only for kiosks Internet gateways and other special situations where you wish fewer error or prompting dialogs Data Directory This field tells PCAuthorize where your transaction data files are located It is usually a directory within the PCAuthorize directory named Transact If you wish to store your transactions in a different directory use Windows to move them and enter the path name to the directory 26 PIN Pad Setup Note Not all versions of PCAuthorize support PIN pads PIN pads are used only if you are processing ATM Debit cards They allow the customer to enter their PIN number for ATM Debit cards If you have a PIN pad select the model type and the serial port to which it is attached To ens
98. unt number from your bank account 81 representative Under the Identifiers Merchant Number section enter the first ten digits enter the remaining digits in the appropriate fields e The FDR device ID is four characters It allows you to identify multiple terminals or devices under the same merchant number Generally enter a 0001 for your first workstation 0002 for your second etc Personal Setup The Operator ID is transmitted to the FDR network if entered Complete the other items if desired Authorization Return Credits Post Authorizations and voided items are not individually authorized when you enter these transactions simply click the Record button If you void a transaction the screen will be closed and the transaction flagged as voided All Return Credits Post Authorizations and voided items are sent to the host upon settlement Settlement You must settle each batch We recommend that you settle each day s transactions at the end of the day If this is not done on a timely basis your discount rate may be higher The settlement function transmits all transactions to the merchant bank host Depending on the number of transactions this may take some time 82 FDMS TeleMoney Merchant Setup Tellan Software Inc e Complete the Merchant Name and Address section according to bank guidelines e The Country Code and City Code are not required e Under the Identifiers section enter
99. ure your PIN pad is connected and working properly select the Test Reset button to run diagnostics If diagnostics fail check all your connections Note Some PIN pads allow you to run diagnostics independently from PCAuthorize Refer to your PIN pad manufacturer s manual for additional information 27 Split Dial or Additional Network Setup Not all installations of PCAuthorize contain this screen It is only used if you are dialing into alternate networks such as American Express or check guarantee services such as Equifax Cardservice Telecheck etc Complete the Authorization and Settlement sections with the network telephone numbers baud rates and modem initialization fields Identifiers vary depending on the bank network you use The information to be entered in these fields is provided by your authorizing bank Also see your bank network plug in documentation for additional information 28 Multiple Merchant Setup Note Most users can skip this section unless they have a specific requirement General PCAuthorize can support multiple merchants or merchant information on one machine We don t necessarily recommend you set up multiple merchants on a single machine but if necessary use the following setup guidelines Note Your license agreement allows use of each copy of PCAuthorize on one Windows machine at a time This does not imply you can use one copy of PCAuthorize
100. wing the sale For normal voids use the Void button See the discussion on Voiding a Transaction Post Authorization used if you receive a voice authorization or performed a prior Auth Only NO DEPOSIT and you wish to record the transaction without authorizing it again This may occur when your merchant bank computer is down you receive a referral response to an authorization or other unusual circumstances Note A Post Authorization is sometimes called a Force or a Ticket Only transaction by some bank networks The Post Authorization records the transaction for electronic deposit without obtaining further authorization It is used only if you are electronically depositing your drafts Enter the authorization number you received from the bank Some bank networks allow you to change a regular authorization that received a Call response to a Post Authorization Consult your bank network plug in documentation for more details 36 Entry Items The following are the entries for a transaction Only three items Account Number Expiration Date and Amount are required to obtain an authorization Other items are optional but some may help reduce your merchant charges Note Actual items displayed depend on the card type transaction type and other factors Account required Enter the account number on the card Exp date required Enter the expiration date on the card This may be entered in the
101. works return a reference number This is not to be confused with the authorization number Referral When you get a response which indicates you are to call the authorization center for further instructions Referral number See Reference number Return Credit When a customer returns merchandise and you credit their credit card account Sale deposit A transaction which is authorized and then deposited 104 Send Used for mail or telephone orders when the customer is not present See also Take Settle totals Total amount of a batch that is to be settled Settlement The process where a batch is balanced and released for deposit Split dial A function of PCAuthorize allowing different agencies to authorize and or settle certain card types e g all American Express cards may be directly authorized and settled via the American Express Network T amp E Travel and Entertainment Cards such as American Express Take Used when the customer is present and will be taking the merchandise See also Send Terminal capture The process whereby PCAuthorize holds each transaction as it is authorized and then transmits the entire batch to the bank upon settlement Transaction Any authorization credit or void of a credit card Transaction type Indicates whether the transaction is a sale return post authorization etc Void Making a transaction null and void i e reversing the transaction Wedge
102. your bank network plug in documentation for more information PCAuthorize will respond with a message of the form described under Transaction Data Formats The following code sample illustrates how to construct a transaction from a row in an Excel spreadsheet ChannelNumber DDEInitiare PCAuthorize AuthorizeTransaction szTransaction Tela00001011 Chr 9 For i 1 To r Columns Count szTransaction szTransaction CStr r Cells 1 I1 If i lt r Columns Count Then szTransaction szTransaction Chr 9 End LE Next i 125 returnList Application DDERequest channelNumber szTransaction DDETerminate channelNumber The following is a sample of the results of the preceding code instructions when loaded into an Excel spreadsheet Note that the formatting of currency values was supplied by the spreadsheet not by PCAuthorize TranCode CardType Account Number ExpDate Amount Rsrved Issuer Source Status SALE CC 4012345678990 1198 21 00 0 Othr N Approved AuthCode RespText Refnum MMDD HHMM Settle Tot Batch Item AVS Code 123456 AP123456 714 1623 42 6 15 Demo17 Approved 702 1508 42 00 6 2 StoreTransaction StoreTransaction is the request that a DDE client uses to instruct PCAuthorize to store a transaction supplied by the client into the currently open batch To store a transaction initiate a conversation with PCAuthorize with a topic name of StoreT

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