User Manual
Contents
1. 0 28 09 2010 10 50 Ryan Mary The meeting for 12pm has beer The meeting for 12pm has beer SEMINOLE F CONT The meeting for 12pm The meeting for 12pm 5 8 Create Templates If you find that you send the same message regularly save it as a template 1 Onthe COMPOSE tab of COMPOSE CreateText ie go to OPTION Balance 1 STEP 1 Step 3 Create Message Who To contact Name Oe E Contact Group o STEP 2 2 Way Message 1 way Message JOleary Message Type trom 363877730000 ttrom Sender Tag Sender Tag OLeary STEP 3 Max message size 160 f 160 characters remaining Templates Create Message nE templates defined A phone group text SIS Ea SMS contacts management Valid for Add Template C Send later 2 On the right of this aa Max message size 160 160 characters remaining Templates P eate Message panel click Add ue templates Template i darina 1 phone group text h SMS contacts management i Valid for Add Template C Send later 3 Inthe screen that Pem Template Name Wreekly Meeting appears type in the name of your template in the Template Name Template Text textbox 4 Enter your template text in the Template Template Name eekly Meeting Text textbox Staff meeting at 3pm on Friday Template Text Page 25 of 45 Click the Add button to add your new template to y2. 4 UploadContacts How do add contacts to my CreateText account You can choose to upload contacts singly or upload them in larger groups from an Excel or csv file See step 4 2 whatever best suits your needs 4 1 Upload Single Contacts 1 Click the CONTACTS tab 2 Click Add New Contact 3 Enter the contact s details LOGOUT No New Messages H Quick Links Balance SOOO credits O Contact Name 3 Contact Group 17 STEP 2 2 Way Message 1 way Message Jcreatetext Message Type trom 353876173000 0 from Company Tag COMPANY Tag createtext LOGOUT Nppr clarecoco ie No New Me VIEW CONTACTS 0 0 PER ALL A B C D E F G H I J K L M N O P Q RS TU VW XK Y Z First_Name Last_Name Number Send Edit 0 0 PER a TOP OF PAGE crestetext ie 2010 All Rights Reserved Number No spaces with or without international code First Name Add contact s first name Last_Name Add contact s last name Comment Can be left blank or used for annotation Page 8 of 45 1 If you want your contact to be amember of a group select the checkbox beside the desired group Here we have assigned our contact to the Staff group To create your own group s see instructions in Section 3 Create Groups Click the Add Contact button JQ Number 0274569999 First_Name Last_Name Clinton Comment President ene iv sta
3. 48 hours Flash Unicode Send later 5 2 Send a1 Way Message to a Group Select the COMPOSE tab in CreateText ie In the STEP 1 Who To panel select the Contact Group option Select the name of the group from the list In Step 2 Message Type click the 1 Way option Insert a Company Tag the name of your organisation This can be up to 11 characters in length REMINDERS CONTACTS 3 Contact Name Contact Group select a Contact Group STEP 2 2 Way Message 9 1 way Message Cor Message Type from 353877730000 from CompanyTag 97 STEP 3 7 Max message size 306 F 306 characters rema Create Messaade STEP 1 Who To Contact Name s Select a Contact Group Contact Group STEP 2 2 Way Message 7 1 way Message Message Type from 353877730000 Compa from Company Tag Max message size 306 F 306 characters remainir STEP 3 Create Message af phone group text STEP 1 Who To Stafffgroup Contact Name Contact Group STEP 2 2 Way Message Message Type from 35387 7730000 STEP 3 7 Max message size 306 306 characters remaining Templ Create Message Temp __insox_ _ REMINDERS ENT Balance 27 credits i STEP 1 Margaret Minogue Stafaroup Who To Contact Name cB Staff Contact Group STEP 2 2 Way Message
4. User Manual Version 300910 SMS Made Easy Contents 1 2 5 6 7 Introduction tO CreateText ie ccscsscsscsscsscsccscsscsccsscsscsccssoscescnsossossosees 4 Login to your CreateText ACCOUNL cccsscscsccscsccccscccsscscccsscscsscscessssnsesees 5 CFE ALC Gi OS oresar NE 6 UploadContacts sessesessesessesessesessesesoscoesoscssssoesoecesoesescesesoecescessssesseseee 8 4 1 Upload Single Contacts sesesseseceosesececscscsesececsssesesececsecececsesecececsesesececsesecececssseseceeseseo 8 4 2 Upload Multiple Contacts from an Excel Sheet ccccsccscssceccscccceccsccscccceccscecceccscecceces 9 Send CS5 ACCS cocer EEEE 13 5 1 Send a 1 Way Message to a Single Contact sesessesecesececsesececsesececsesesesececsesesecsesesesee 13 5 2 Send a 1 Way Message to a Group sesessesececessssececessececeesosesececsssececessesesececsesececeesececsese 15 5 3 Send a 2 Way Message to a Group sesessssececessssececessecsecessosesececsssececessesesececsesececsesesesssee 16 5 4 Send a 2 Way Message to Several Groups scsscssccsccsccecssccsccsccsccnccncceccnccsccnccsccecccens 19 5 5 Sending Messages to Groups from your PhONe sesessssecsssesecesecessesessesesececsesececseseseseo 21 5 5 1 Authorise Your Mobile Phone from Group Texting ccccccsesscccssssecsecescecsneceseceseeseesseees 22 5 52 Sending a group Message from your Mobile PAONE cc ccseeecceceneeececeeseeseeeeeseeseenseeees
5. WEBTERT 300 300 Messages WEBTERT 1000 1 000 Messages WEBTERT 2500 2 000 Messages WEBTERT 5000 2 000 Messages WEBTERT 10000 10 000 Messages WEBTERT 300 100 Messages WEBTERT 1000 1 000 Messages WEBTEST 25300 2 000 Messages WEBTEST 5000 3 000 Messages WEBTEXT 10000 10 000 Messages MESSAGE BUNDLES 3 3 c per msg 3 253 c per msg 3 2 c per msg 3153c per msg 3 c permsg 3 3 c per msg 323c per msg 32 c per msg 313c per msg 3c per msg Proceed t COMPOSE INBOX REMINDERS CONTACTS SENT OPTIONS MESSAGE BUNDLES 16 50 32 50 60 00 157 50 300 00 0 Proceed to checkout TOUR BASKET 500 Messages 16 50 TOTAL 16 50 WAT 21 3 47 GRAND TOTAL 19 97 PAYMENT OPTIONS Account My Balance Low Balance Alerts My Password Acco MY BALANCE Balance 5265 credits BUY MORE MESSAGES Account Currency Credits Page 39 of 45 8 2 Set Low Balance Alert If you would like to be reminded when your credits are running low you can set a low balance alert 1 Once you have logged in OPTIONS to CreateText ie click the OPTIONS tab MT BALANCE Balance 13 credits Account Currency Credits omiy ME omiy Vae Afghanistan 1 53 Albania 1 53 Algeria 1 53 Andorra 1 53 Angola 1 53 Anguilla 1 53 Antarctic 1 53 AntiguaBarbuda 153 Argentina 1 53 Armenia 1 53 Aruba 1 53 AscensionI
6. All messages you receive are displayed here most recent first You can reply to messages forward and E 28 09 2010 11 43 Ryan Mary I will attend the meeting delete them here too S 6 2 Receive Replies on Your Mobile Phone In order to receive replies to your mobile phone you need to set your mobile phone number as the number from which the message originates You can do this simply Be BROTE Senicine you CONTACTS original message log in to CreateText ie and Account Messages Settings click the OPTIONS tab PHONE 2 SM5 k la phone group text p What is Phone 2 SMS Phone 2 SMS allows you to send from your handset to all members of a Contac Group without needing ta acces If the Contact Group has a single word name eg sales or drivers etc you simply send a text message fram y beginning with GT followed by the group mame For example on your phone you type the following message Page 27 of 45 Q create 2 Click the Phone 2 SMS tab CONTACTS My Account PHONE 2 SMS amp a phone group text What is Phone 2 SMS Phone 2 SMS allows you to send from your handset to all members of a Contact Group without r If the Contact Group has a single word name eq sales or drivers etc you simply send a text r beginning with GT followed by the group name For example on your phone you type the following message l MUU 3 Scroll down
7. REMINDERS CONTACTS contacts sharing one number receive i My Phone Incoming Adwanced messages only once tick Account 25M5 Messages Settings the Allow Duplicate ADYANCED SETTINGS Contacts checkbox and Allow Duplicate Contacts If this box is checked you can have multiple contacts sharing a phone click the Update button example in schools itis common for 2 or more siblings to share a common contact number Cie a guardian If you do not specifically need this feature it is recommended that you leave it off as i accidental duplication im your Address Book Remove Opt Outs completely If this box is checked contacts will be completely removed fram yo when they opt out from one of your Contact Groups The default behaviour is to have this box chec Mark all inbound messages as read If this box is checked inbound messages to your account will flagged as read This is usually used if you handle inbound messages by having them forwarded tr email account and you don t want to have to read lots of old messages when you visit your Inbox Allow long concatenated messages While the maximum for an SMS text message is 160 chara unicode character set itis possible for most phones to receive longer messages by joining togeth concatenating several SMS messages This option allows you to send messages longer than 160 c way Mote that this incurs a charge for each component part of the message A message containin for example costs 2
8. due to the way concatenation works 2 messages 306 chars y Update COMPOSE REMINDERS CONTACTS OPTIONS My Account Phone Incoming Advanced 2 SMS Messages Settings AD YANCED SETTINGS a Allow Duplicate Contacts If this box is checked you can have multiple contacts sharing a phone number For example in schools it is common for 2 or more siblings to share a common contact number ie a parent or guardian If you do not specifically need this feature it is recommended that you leave it off as it will help avoid accidental duplication in your Address Book Yerove Opt Outs completely If this box is checked contacts will be completely removed from your contact lists O then they opt out from one of your Contac Groups The default behaviour is to have this box checked Mark all inbound messages as read If this box is checked inbound messages to your account will be automatically flagged as read This is usually used if you handle inbound messages by having them forwarded to your server or email account and you don t want to have j read lots of old messages when you visit your Inbox online Allow long concatenated messages While the maximum for an SMS text message is 160 characters 70 for unicode character set it is possible for most phones to receive longer messages by joining together or concatenating several SMS messages This option allows you to send messages longer than 160 characters in this way N
9. itis common for 2 or more siblings to share a common contact number fie a par guardian If you do not specifically need this feature it is recommended that you leave it off as it will accidental duplication in your Address Book Remove Opt Outs completely If this box is checked contacts will be completely removed fram your c when they opt out from one of your Contact Groups The default behaviour is ta have this bax checked Mark all inbound messages as read If this box is checked inbound messages to your account will be flagged as read This is usually used if you handle inbound messages by having them forwarded to yo email account and you don t want to have to read lots of old messages when you visit your Inbox onli Allow long concatenated messages While the maximum for an SMS text message is 160 character unicode character set itis possible for most phones to receive longer messages by joining together concatenating several SMS messages This option allows you to send messages longer than 160 char way Mote that this incurs a charge for each component part of the message A message containing 1 for example costs 2 message credits to send Select the maximum message length you want to be al from the list below Mote that the number of characters is not simply a multiple of 160 but a little less concatenation works 2 messages 306 chars w Page 34 of 45 3 To ensure that multiple compose INBOX
10. pe HR phone group text a Contact N aii iii Customers Contact Group STEP 2 2 Way Message 1 way Message a Message Type rom353877730000 fromSender Tag Sender Tag Acme a a 3 7 Max message size 306 F 260 characters remaining Templa reate Message 7 g Acme Ltd will close for business August 25th Temp A phone group text a SMS contacts management 2 Walid for Edit Tem Send later 5 5 Sending Messages to Groups from your Phone You can quickly amp easily send text messages to your groups from a mobile phone without the need to access to a computer This is ideal if you need to get in touch with a large number of people quickly First authorise your phone in CreateText ie you need only do this once Page 21 of 45 Q create le 5 5 1 Authorise Your Mobile Phone from Group Texting 1 In the OPTIONS tab on REMINDERS contacts SENT CreateText ie click Phone 2 SMS PHONE 2 SMS ae phone group text What is Phone 2 SMS Phone 2 SMS allows you to send from your handset to all members of a Contact Group without needing to access the Internet If the Contact Group has a single word name eda sales or drivers etc you simply send a text message from your phone beginning with GT followed by the group name For example on your phone you type the following message Enter your number in th
11. 22 5 6 Schedule Messages s ssssesesssescecsssesesececsesececsssececececsssessesesececsssececeesesesececsssececeesesecseee 23 5 7 View Send Reports sesssssssssesecececeoeoeseseseseoeososososssoeoeoeoeosososososososssssssosososssosssessssesesese 23 5 8 Create TemMDIATOS ccee sec nncutccocanunsicscsiucecsanststeoncenset soncieupeesansetacesewenaeanuntanecsesneteeecentecosmtstanee 25 Receive Replies isgececee sence screen cwsuesnsevedecsnecneiecs vant snseevscudeuceayeeeesacauensandeuss 27 6 1 NMiew Replies CMG oc ceincacoine ca coun set ceesnaeaeossinaate eas ouvna cievoe cata eestuann eos natn acess catiouns econseteswansenes 27 6 2 Receive Replies on Your Mobile PhOne ccsccsccscssceccsccccecceccscccceccscescecceccnceccscescucces 27 Manage Contact Information ccscscscsscscscsccccccscsceccccscscsccccccscsceseees 29 7 1 Edit Contact Informatio svosiccsstescsoncoececeanconeccunsccnecenanmatscmasieecsdeweeteccesseietnonsctecssoesnetecsnwess 29 7 2 Assign Contacts to GrouUpS ssssssssesesessscecesesescscesesesescssesesoscecesesescscesesoscecesesesesseceseso 30 7 3 Create Additional Contact Information Fields ccsssccssccsssccsssccsssccssscesscceseccesseeecees 31 7 4 Manage OPE OUTS crserviccsacecednnieds EEE EE 32 Page 2 of 45 7 5 Prevent Message Duplication sssiissinnicsscsessssssvncnasdevesaddsdoessdasssendicestevebsdssescdisetesscsssecesesis 34 7 6 Export Contact Information ssssesessesec
12. Tag COmpany Tag ShannonGc STEP 3 Max message size w 306 F 306 characters remaining Tom Create Message lt Temp Edit Templates Valid for 48 hours Flash Unicode Send later Page 13 of 45 3 Inthe STEP 2 Message Type panel select 1 Way Message 4 Enter a company tag the name of your organisation This can be up to 11 characters in length 5 Inthe Step 3 Create Message panel type the message you want to send 6 Tosend your message click the Send Now button STEP 1 Who To STEP 2 Message Type Margaret Minogue Contact Name Contact Group 2 Way Message se tOM COMpany Tag from 3538 7 7730000 acters rel Balance 27 credits Contact Name a select a Contact Name 7 Contact Group STEP 2 2 Way Message Q 1 way Message from 353877730000 Message Type STEP 3 Create Message Aj phone group text u SMS contacts management STEP 3 Create Message a phone group text n SMS contacts management Page 14 of 45 omCompanyTag Company Tag Max message size 3206 238 characters r argaret are you lookingl after refreshments for tonight Valid for 48 hours Flash Unicode Send later Send Now 7 Max message size 300 P 241 character Margaret are you looking after refreshments for tonight O Valid for
13. number For example in schools itis common for 2 or more siblings to share a common contact number tie a parent or guardian If you do not specifically need this feature it is recommended that you leave it off as it will help avoid accidental duplication in your Address Book Remove Opt Outs completely If this box is checked contacts will be completely removed from your contac lists when they opt out fram one of your Contact Groups The default behaviour is to have this box checked Mark all inbound messages as read If this box is checked inbound messages to your account will be automatically flagged as read This is usually used if you handle inbound messages by having them forwarded to your server or email account and you don t want to have to read lots of old messages when you visit your Inbox online Allow long concatenated messages While the maximum for an SMS text message is 160 characters 70 for unicode character set itis possible for most phones to receive longer messages by joining together or concatenating several SMS messages This option allows you to send messages longer than 160 characters in this way Mote that this incurs a charge for each component part of the message A message containing 180 characters for example costs 2 message credits to send Select the maximum message length you want to be able to send from the list below Mote that the number of characters is not simply a multiple of 160 but a little less
14. to the L Group Text GT Group Text GT Message Tagging Message Tagging When a message is sent out using Group Text G7 you can set the alphanumeric text or Tag fr appear to originate If the Tag is set the message is likely to be more intelligible to the recipient section recipient will not be able to reply directly to a message which has an alphanumberic tag Also plea tag may be ignored by operators in same countries such as the US Message originates from one of our numbers O Message originates from sender s number O Use Ta g createt axi Update Tag Settings 4 Select the option Group Text GT Message Tagging When a message is sent out using Group Text GT you can set the alphan Message originates from sender s appear to originate If the Tag is set the message is likely to be more intell recipient will not be able to reply directly to a message which has an alphanu number and click the tag may be ignored by operators in some countries such as the US Update Tag Settings button Message originates from ane of out e Message originates from sender s n You will now see your contacts replies to your 2 way message on your mobile phone Replies will also be sent to your online CreateText ie account Page 28 of 45 7 Manage Contact Information In what ways can I tailor my contact information to suit my needs With CreateText ie you control your contact information e You can at a
15. 1 a Fi 1 PER PAGE Page 30 of 45 In the panel that appears select the group or groups to which you want to assign your contact in this case Minor Team You can assign a contact to as many groups as necessary Click the Update button to save your changes EDIT A CONTACT Back to Contacts Update In Out Text Date EDIT A CONTACT Contact Groups O Staff P aea Minor Team Back to Co In Out Date 7 3 Create Additional Contact Information Fields Once you have logged in to CreateText ie click the CONTACTS tab A list of your contacts appears CONTACTS compose jf _insox_ _ REMINDERS a _ View Add New Contact Upload Export Contact Contacts Contact Groups Contacts Contacts Settings VIEW CONTACTS 1n PERPAGE 25 AL ABCD EF GHEE I KLEMNOPQGRETUVWRY Zi search OPTIONS First_Name Last_Name Number Send Edit Delete Jonathan King 353867777777 m Ei Paul Martin 3538755955555 a Ei Mary Ryan 353861111111 a Ei 1m PER PAGE Page 31 of 45 2 Click the Contact CONT Settings tab View Add New Contact Web Upload Export Y Contact Contacts Contact Groups Forms Contacts Contacts Settings SETTINGS For each of the contacts in your address book you can store up to 20 pieces of information like first name surname home phone gender date of birth etc etc This section allows you to customise these fields and the na
16. 1 way Message x i Message Type iomaeae77730000 romcompanyTaq Company TFD 3 Max messane size DA 306 characters ramaininn Page 15 of 45 5 In Step 3 Create STEP 3 Tem Message type the aia ie Temp message you want to P K ie phone group text send is SMS contacts management F oO n Valid for 48 hours Flash Unicode Edit Te Send later Send Now 6 Tosend your message STEP 3 7 Max message size 306 F 252 char now click the Send Now E iae Staff meeting this afternoon at 3pm in the staff roon button A phone group text 5 3 Send a 2 Way Message to a Group Send later rs 7 Flash Unice Valid for 46 hou A 2 way message is a message to which your contacts can reply This message will not carry your group or company tag A 2 way message is useful when you need to gather feedack votes or opinions from your contacts You will not be charged for their replies 1 Click the COMPOSE tab in CreateText ie In the STEP 1 Who To panel select the Contact Group STEP 1 option Who To m REMINDERS Contact Name j Select aCi o Co ntact Group 1 Way STEP 2 2 Way Message A Message Type from 35387 7730000 o H from C STEP 3 7 Max message size 306 F Create Messaade Page 16 of 45 2 Select the name of the group from the list 3 InStep 2 Message Type click the 2 Way option 4 In
17. 5 Your password has now been changed Use your new password to access your CreateText ie account from now on 8 4 Reset Your Password If you have forgotten your password you can easily reset it from the CreatText ie hompage 1 Once you are on the create le Features Pricing LOGIN SIGN UP reset password CreateText ie hompage click the Reset Password link located to the right SMS mE lE easy of the top navigation Bulk messaging from your computer or phone 2 An pop box will appear with the option option to enter your email address Check poor reo confirm the password reset request 3 Click Submit to reset your existing password x Check your email ta confirm the ezet request Page 44 of 45 8 5 Credit Purchase History Your purchase history is always available to you online at CreateText ie You can download this information easily and conveniently 1 Once you have logged in REMINDERS CONTACTE COMPOSE Phone Incoming Adwanced ce 2 SMS Messages Settings My Balance Low Balance e Alerts My Password Account t Histary to CreateText ie click the OPTIONS tab MY BALANCE Balance 5209 credits BLY MORE MESSAGES 2 Onthe OPTIONS tab click My Account REMINDERS COMPOSE fa Phone Incoming Advanced se i 2 SMS Messages Settings ce Low Balance Alerts i My Password Account History CONTACTS MY BALANCE Bal
18. JKLELMNOPQRETUVWwWRY al seen First_Name Last_Name Number Send di Delet Jonathan King 353867777777 E 2 Paul Martin 353875555555 i Ei Mary Ryan 23523861111111 E 1 PER PAGE 25 Page 29 of 45 a On the EDIT A CONTACT u eeu panel that appears make the necessary changes and click the Update button Your changes are now saved zix Display Name King Jonathan Number 353564444444 First_Name Jonathan Last Name King Comment It Contact Groups doo M staff Back to Contacts Update In Out Date Text 7 2 Assign Contacts to Groups On the CONTACTS tab click View Contacts to OPTIONS Add New Contact Web Upload Export Contact Contact Groups Forms Contacts Contacts Settings see your list of contacts NA S S S O VIEW CONTACTS 17 PER PAGE 25 4 AL A Eg gE Fro Re EPR EMA OP BSR SE tT Ue gg sn First_Name Last_Name Number Send Edit Delete Jonathan King 353867777777 ie Fi Paul Martin 353875555555 Fi Mary Ryan 353861111111 g 1 PER PAGE 25 4 Click the Edit icon on COMPOSE CONTACTS OPTIONS the same line as the View Add New Contact Web Upload Export Contact co nt a ct y ou wa nt t O _ Contacts Contact Groups Forms Contacts Contacts Settings edit 1 PERPAGE 25 AL A BoC DEF GHIJKLELMNOPQRSETUVWKY Z search First_Name Number Send Delete Jonathan 353867777777 Paul Martin 353875555555 00 Mary Ryan 35386111111
19. Step 3 Create Message type the message you want to send making sure it s clear in the text who the message is from To send your message now click the Send Now button STEP 1 Who To Contact Name Contact Group 1 way Message Y g Compa STEP 2 2 Way Message 00 4 from Company Tag Message Type from 3538777300 STEP 3 7 Max message size 306 F 306 characters remainir Create Message REMINDERS CONTAC STEP 1 Staffigroup ints Stat Contact Group CES ifrom 353877730000 STEP 2 Message Type 1 way Mess from Compar ETFO 2 Gi Mas meeesane see a ThA ol 306 rl REMINDERS STEP 1 Stafifgroup me ae See Stat I Contact Group STEP 2 2 Way Message a 1 way Message 4 Message Type rom 253877730000 from Campany Tag Company Ti STEP 3 7 Ma CEMO Messeg ompany day off next week would you prefer to take this free day on Monday or Friday Please vote by text reply BD necro Valid for Bm oo contacts management 48 hours i Flash Unicode Send later Send Now STEP 3 Max message size 206 L 192 characters remaining eae ee Pete ae Company day off next week would you prefer to take this free day on Monday or Friday Please vote by text reply ae phone group text Bw ss contacts management Valid fo
20. a 1 53 Andorra 1 54 Angola 1 53 Anguilla i53 Antarctic 1 53 AntiguaBarbuda 153 Argentina 1 53 Armenia 1 53 Aruba 1 53 AscensionIsland 1 53 A mh UE a rml s it mem Page 42 of 45 2 On the OPTIONS tab click My Account 3 On the My Account tab click My Password 4 On the MY PASSWORD panel that appears enter your current password and your new password Confirm your new password by typing it in again 5 Click the Change Password button Advanced Settings Incoming Messages Low Balance Alerts My Password Account History My Balance MY BALANCE Balance 13 credits Account Currency Credits county ESEB9 country Mea Afghanistan 1 53 Albania 1 53 Algeria 1 53 Andorra 1 53 Angola 1 53 Anguilla 1 53 Antarctic 1 53 AntiguaBarbuda 1 53 Argentina 1 53 Armenia 1 53 Aruba 1 53 AscensionIsland 15S 1 diea hoa d PA COMPOSE My Account Incoming Messages Cema My Balance Low Balance Alerts Account History Phone Incoming Adwanced MR 2 5M5 Messages Settings My Balance Low Balance Alerts My Password gt Account History T password To change your password please fill in this Change Password My Phone Incoming Advanced Account 2 SMS Messages Settings My Balance Low Balance Alerts My Password Account History Change password To change your password please fill in this form Page 43 of 4
21. age size 306 306 characters remainir Create Message A phone group text Contact Name Customers sv Contact Group STEP 2 A 2 Way Message 1 way Message from 35337 7730000 from Sender Tag REMINDERS Sender Tag COMPOSE CONTACTS STEP 1 Staffigroup Customersigroup Who To Contact Name Customers 2 Contact Group STEP 2 i ee Way Message 1 way Message Message Type Rec os from Sender Tag CONTACTS SENT OPTIONS Balance 20 credits Contact Name Customers x Contact Group STEP 2 p 2 Way Message 1 Nay Message sender Tha from 353877730000 from Sender Tag Page 20 of 45 6 InStep 3 Create Message type the COMPOSE INBOX REMINDERS STEP 1 Stafigroup Customers group message you want to Who To CONTACTS send Care tere Customers Contact Group STEP 2 2 Way Message 1 way Message Message Type from3s3e77730000 from Sender Tag Sender Ta STEP 3 7 Max message sino we S06 e 260 characters remaining Create Message eT lt E a E Acme Ltd will close for business August 25th To send your message now click the Send Now STEP 1 Stafifgroup Customers group Who To button
22. ance 5269 credits BUY MORE MESSAGES This document as well as other support material is also available for download from www CreateText ie support Page 45 of 45
23. ay Message J Message Type trom 353877730000 trom Sender Tag Sender Tag Acme Ltd STEP 3 Max message size 306 260 characters remaining Templates Bae Acme Ltd will close for business August 25th lt Temp a phone group text Em conc management Valid for 48 hours Edit Templates Send later Send a 2 Way Message to Several Groups Click the COMPOSE tab in CreateText ie In the STEP 1 Who To panel select the Contact Group option CONTACTS COMPOSE STEP 1 Who To i Falah E eaaa Select a Contact Group Contact Group STEP 2 2 Way Message 1 way Message Message Type from 353877730000 from CompanyTag COP STEP 3 Max message size 306 oP 306 characters rema Create Messaae Page 19 of 45 2 Select the name of one of the groups from the list of your contact groups Repeat this step until you have selected all the groups you want to contact 3 The group names you have selected will appear in the Who To panel You can add as many groups as you need to 4 In Step 2 Message Type click the 2 Way option 5 Insert a Company Tag the name of your organisation This can be up to 11 characters in length STEP 1 Who To Contact Name Contact Group STEP 2 2 Way Message 1 way Message ae Message Type from 353877730000 from Company Tag Compa STEP 3 Max mess
24. e Phone Number to authorise box and click You currently have 0 mobile numbers setup on your account the Add button umber to authorise Ue Piel if i TU JS Your mobile phone number has now been authorised 5 5 2 Sending a group message from your Mobile Phone 1 Once you have authorised your mobile phone see section 5 6 begin your text message with the letters GT followed by the one word name of your group e g Staff Continue by entering your message for example GT Staff Meeting cancelled tomorrow morning Monday Jan 6 due to flight delays In this example every member of your Staff contact group will receive the message Meeting cancelled tomorrow morning Monday Jan 6 due to flight delays Page 22 of 45 5 6 Schedule Messages With CreateText ie you can compose your message now and schedule it to be sent later This is especially useful if you are sending messages to a different time zone or if you are simply going to be busy when the message is to be sent 1 Simply compose your message as normal However instead of clicking the Send Now button select the Send later checkbox 2 On the calendar that appears select the date and time you would like your message to be sent 3 Click the send button Your message will be saved and then sent at the time and date you specified INBOX REMINDERS CONTACTS OPTIONS Balance 5270 credits Sender Tag Acton BV Templa
25. ecssecsesececsesececeesesesececsesececsesesecececsesececeesesececeee 35 e IVI AC OUM corris AE EE 38 8 1 BOV CPOO oeri E E E E EEE 38 8 2 Set Low Balance Alert sccinexccacsurecvectencerececsvscceceosseveciowsarecestnueee paswevecosusecesecsausceessseewe esceee 40 8 3 Change Y OUP ASS WONG sesiccirencrensiir ceases r Cirian nET EEEN AERAN 42 8 4 Reset Vouri PassWord escais a e a a 44 8 5 Credit Purchase History ssesesesessesecsssesecececsssecececsesececsesececsesesececsssesececsesecececsesesecseee 45 Page 3 of 45 1 Introduction to Create Text ie Welcome to CreateText ie the easy reliable way to send and receive bulk text messages from both your computer and your mobile phone This User Manual will take you through all the functionality available to you with CreateText ie It will answer any questions you have and show you how to get the most from CreateText ie Our videos will also help you in this regard All CreateText ie support material is available in the Support section of CreateText ie We think you will agree that CreateText ie is very simple and intuitive to use However if you require additional email or phone support one of our team members will be happy to help you Use the form on the Contact Us page to get in touch with us or send an email with your query to support createtext ie You can also call us on 01 488 0038 Page 4 of 45 2 Login to your CreateText account How do log in to CreateText ie 1 Go
26. ender Tag COMPOSE REMINDERS STEP 1 Stafifgroun Customers group Who To Contact Name Message Type Page 18 of 45 Contact Group 2 Way Message from 35307 7730000 Sender Tag CONTACTS Customers 1c 1 way Messages from sender Tag 4 Sender Tag Insert a Company Tag the name of your organisation This can be up to 11 characters in length In Step 3 Create Message type the message you want to send To send your message now to the groups you have selected click the Send Now button REMINDERS SENT OPTIONS Balance 20 credits Contact Name Customers Contact Group Ts STEP 2 i 2 Way Message 1 way Message f D rom3s3e77720000 tmomSendertag Sender Tag Acme Ltd CONTACTS OPTIONS Balance 20 credits STEP 1 Staff group Customers group Who To Contact Name Customers Contact Group Cu e STEP 2 2 Way Message a 1 way Message H Message Type trom 353877730000 from Sender Tao Sender Tag Acme Ltd STEP 3 Max message size Q6 260 characters remaining Templates Create Message lt Temp fe phone group xt 5 OPTIONS Balance 20 credits STEP 1 Stafi group Customers group Contact Name x Customers Contact Group STEP 2 a 2 Way Message 1 w
27. ff Back to Contacts Add Contact Number 0674509999 First_Name Bill Last_Name Clinton Comment President Contact Groups Customers Staff Back to Contad g Add Contact You have now added your contact to your CreateText account 4 2 Upload Multiple Contacts from an Excel Sheet Prepare an Excel sheet with your list of contacts Prepare your list of contacts in an Excel sheet You can use the blank template available at www createtext ie support or an Excel 97 2003 worksheet you may have created already Use at least three columns First Name First name of person to be added to the account Last Name Last name of the person to be added to the account Number With or without the international dialling code When your Excel worksheet is complete save it in a location that you can identify easily on your computer Page 9 of 45 2 Click the CONTACTS tab 3 Click Upload Contacts 4 Click the Browse button to locate file LOGOUT No New Messages Quick Links OPTIONS Balance 5000 c STEP 1 Who To O Contact Name O Contact Group STEP 2 2 Way Message 1 way Message Message Type rom 353876173000 O fromCompany Tag COMPany Tag createtext LOGOUT nppr clarecoco ie No New Messages Quick Links na OPTIONS VIEW CONTACTS 0 0 PER PAGE AL A BCODEFFGHIIJKLELMNOPQRETUVWxY Z Firs
28. ired If not click the change link at the bottom of the table This v previous stage where you can make the required changes First_Name Test 2 Test 4 First_Name Last Name Last Name 2 Last Name 4 Last Name Number 0866697950 872222527 Number Change The contacts you are uploading can be added to an existing Contact Group or you can create a new group for them F options Dont add the new contacts to any group O Add the new contacts to Choose a Group a O Put them in a NEW group called id i TOP OF PAGE Page 12 of 45 5 Send Messages 5 1 Send a 1 Way Message to a Single Contact A 1 way message is a message that cannot be replied to It carries your group organisation company tag or identification Here we show you how to send a 1 way message to a single contact 1 2 Click the COMPOSE tab in CreateText ie In the STEP 1 Who To panel a Select Contact Name and choose from your list of contacts or b type the contact s name and choose from the predictive list that appears or c simply enter the contact s number if it s not already in the system Contact Name Contact Group OPTIONS Balance 27 credits Aj phone group text is SMS contacts management STEP 1 Who To Or 5 oe Select a Contact Name gt D Co roup ee STEP 2 2 Way Message a 1 way Message Te ne Message Type trom363877730000 rom company
29. ll times edit the information you hold on your contact so that if they change phone number for example you can update the information speedily e You can include additional information fields so that you can gather even more useful information on your client for example their preferences the number of people in their family whatever you need to know e CreateText also makes it easy for you to ensure that when your contacts opt out they receive no more messages from you e In addition with CreateText ie you can export contact information quickly and conveniently 7 1 Edit Contact Information 1 Once you have logged in to CreateText ie click i p view Add Mew Contact Web Upload Export Contact the CONTACTS ta b A Contacts Contact Contacts Contacts Settings list of your contacts REMINDERS OPTIONS or VIEW CONTACTS appears 1 PER PAGE ALE W B E HE Se OF eH A a k OE e Bog Re Se eT OR we BR ae a search First_Name Last_ Name Humber Send Edit Delete Jonathan King SSG 7 FPF T TT E Ei Paul Martin 353875555555 E Ei Mary Ryan 353861111111 E Fj 1 PER PAGE 25 2 Find the contact whose COMPOSE REMINDERS CONTA OPTIONS information you want to u pd ate an d cl i ck t h e view Add Mew Contact Web Upload Export Contact Contacts Contact Groups Forms Contacts Contacts Settings Edit button towards the right hand side of that VIEW CONTACTS row 1 PER PAGE 25 AL kB CDEFGHI
30. mat Once you have uploaded the file to our Server we will take you to the next step in the process which allows you to map the colu relevant contact fields in your address book So you get to tell us which column contains the phone number which contains the p Uploading your file More Information The file you are uploading should contain one row for each person and can contain up to 20 tems of information related to that pe also have up to 20 items stored for them thought the basic setup is to have a name and number for each person you can howe to include information that you would like to use later maybe in a mail merge or similar application When uploading an Excel document your contacts must be located in the first Sheet within the file wil TOF OF PAGE UPLOAD CONTACTS FROM A FILE File received ok checking type looks like an excel file 5 valid rows uploaded Below are some sample rove taken from your uploaded file at random You now need to specify whi uploaded corresponds to which of your contact fields On the right hand side are drop dovm boxes wt labels You use the drop dovm box to tell us which field is the person s name which is their phone n Some of the fields in your file may be irrelevant so select ignore in the drop dovm box and that in us If you haven t already done so you can add custom fields to your contacts information You may fo separate fields for First Name Surname email address e
31. mes you assign to them You can also set which fields you wish to have displayed when you list your contacts It is a good idea to spend some time thinking about this information It could be very useful to include something now rather than try to update thousands of contacts later on Contact Fields Ref Field Name i Add a new contact field Enter the name of the Contact Fields Field Hame Display want to add and click i the Add button You can repeat this step until new contact field you you have up to 20 contact fields 7 4 Manage Opt Outs Any one of your contacts can opt out by using the STOP keyword Once that STOP message has been received no further messages will be sent to that number In addition CreateText ie prevents you from accidentally uploading opted out numbers from Excel or CSV files To ensure that these CreateText ie features are enabled please carry out the following Page 32 of 45 1 2 Once you have logged in to CreateText ie click the OPTIONS tab Choose Advanced Settings from the tabs that appear To remove Opt Outs completely from your contacts list ensure that the checkbox beside Remove Opt Outs completely is ticked and click the Update button Contact Fields Ref Field Name Display Account ADYANCED SETTINGS O Allow Duplicate Contacts If this box is checked you can have multiple contacts sharing a phone
32. message credits to send Select the maximum message length you want to b from the list below Mote that the number of characters is not simply a multiple of 160 but a little concatenation works 2 messages 306 chars 7 6 Export Contact Information You can easily extract contact information you hold in your CreateText ie account to use it for other purposes 1 Once you have logged in CONTACTS __ to CreateText ie click the CONTACTS tab iiss Add New Contact Web Upload Export Contact Contact Groups Forms Contacts Contacts Settings VIEW CONTACTS 1M PERPAGE 25 AL ABCD EF G HIJKLMNOPQRETUVWHKY Z search First_Name Last_Name Number Send Edit Delete Jonathan King 353867777777 a Fi Paul Martin 353875555555 z 2 Mary Ryan 353861111111 a 2 1m PER PAGE 2 Choose Export Contacts from the tabs that View Add New Contact Web Upload Export N a p p ear Contacts Contact Groups Forms Contacts Contacts Settings ae VIEW CONTACTS 1 PER PAGE 25 AL ABCD EFG HIIJKLMNOPQRSTUVWRyY Z aa First_Name Last_Name Number Send Edit Delete Jonathan King 3533867777777 Ea Ei Paul Martin 353875555555 E Fi Mary Ryan 353961111111 a Ei 1 PER PAGE Page 35 of 45 To the left of the screen select the types of information you want to export To the right of the screen under the heading Select which Contacts to export choose the contact group whose informati
33. ng Advanced Pee 2 SMS Messages Settings My Balance Low Balance Alerts My Password i Account History LOW BALANCE ALERTS Resource id 37 We will alert you when your remaining message balance falls below a certain amount No Alerts set When the account balance drops t mail to testi amp domain com F SMS ta 3539072222222 Add this Alert Page 41 of 45 Q create je 6 Click the Add this Alert button My Fhone Incoming Advanced Account 2 SMS Messages Settings My Balance Low Balance Alerts My Password Account History LOW BALANCE ALERTS Resource id 37 We will alert you when your remaining message balance falls below a certain amount Mo Slerts set When the account balance drops to 10 iw lt TD You have now set up your low balance alert You will recieve an email and or a text message once your credits have reached the level you selected 8 3 Change Your Password It is good practice to change your password occasionally for security reasons Make sure it is memorable a combination of letters and numbers is always a good idea You can change your password easily by taking the following steps 1 Once you have logged in to CreateText ie click the OPTIONS tab Advanced Settings d My Balance Low Balance Alerts My Password Account History MY BALANCE Balance 13 credits Account Currency Credits cunty e Masa Afghanistan 1 53 Albania 1 53 Algeri
34. on you want to export Click the export button Contact Settings EXPOPT CONTACTS S lect the Co tact Information to export VF Nurmber Select which Contacts to export ALL CONTACTS vo C Last _ Name E Camment COMPOSE _ view Add Mew Contact Contacts Contact Groups REMINDERS _ Upload Contact Contacts Settings EXPORT CONTACTS Select the Contact Information to export LI Humber Contacts Select which Contacts E First Hame ALL CONTACTS m Last_ ame Feia OPTIONS contacts Settings EXPORT CONTACTS Select the Contact Information to export C Humber Selact which Contacts to export E ae ALL CONTACTS w Ei ait Name Atap Page 36 of 45 Click the Save button onthe dialog box that appears and save the file in a location you can find easily View Contacts M Number First_Name Last_Name o Comment Ps TOP OF PAGE Add New Contact EXPORT CONTACTS Select the Contact Informatio fe Opening my data csv Gre You have chosen to open EL my data cs from http sms createtext ie What should Firefox do with this File Page 37 of 45 Open with Microsoft Office Excel default v eeseeeseoeeseeseoeseoesesesseoseoecosesseoseoseosesseeseoeessessesseosey _ Do this automatically for files like this from now on which is a Microsoft Office Excel Comma Se
35. ote that this incurs a charge for each component part of the message A message containing 180 characters for example costs 2 message credits to send Select the maximum message length you want to be able to send from the list below Note that the number of characters is not simply a multiple of 160 but a little less due to the way concatenation works 2 messages 306 chars W Page 33 of 45 7 5 Prevent Message Duplication CreateText ie saves you credits when we can In a situation where for example you have three children in a school connected to one contact number we can ensure that only one message is sent and not three To enable this functionality see below 1 Once you have logged in to CreateText ie click the OPTIONS tab My Account Phone Incoming Adwanced 2 SMS Messages Settings My Balance Low Balance Alerts My Password Account History MY BALANCE Balance 13 credits Account Currency Credits County Maer Country oe Afghanistan 1 53 Albania 1 53 Algeria 1 53 Andorra 158 Angola 1 53 Anguilla 1 53 Antarctic 1 53 AntiguaBarbuda 1 53 Avnantins 1591 Armanis 153 2 Choose Advanced Settings from the tabs that appear My Fhone Incoming Advanced p Account 25M5 Messages i Settings 4 ADYANCED SETTINGS C E S B Allow Duplicate Contacts If this box is checked you can have multiple contacts sharing a phone nurr example in schools
36. our list of templates If you want to revert to the COMPOSE tab without saving any changes click the Cancel button Once you have added your template it appears in the Templates section of Step 3 Create Message on the COMPOSE tab Click the template to select it for use in a text message To change your templates at any time click Edit Templates in the Step 3 Create Message section of the COMPOSE tab Template Name veekhy Meeting Staff meeting at 3pm an Friday Template Text Cada J Cancel Template Name Weekly Meeting otai meeting at 3pm on Friday Template Text STEP 3 Create Message a Max message size 160 160 characters remaining Weekly Meeting Aj phone group text is SMS contacts management c Valid for Edit Templates C Send later STEP 3 Max message size 160 s4 160 characters remaining Templates Create Message Weekly Meeting ae phone group text ia SMS contacts management i 7 Valid for Edit Templates F Send later Page 26 of 45 6 Receive Replies How do I see the replies I receive By default all your replies will be sent to your online CreateText ie account where you can view them conveniently You can also select to have replies sent directly to your mobile phone 6 1 View Replies Online 1 Once you have logged in to CreateText ie click the INBOX tab 2
37. parated Values File 8 My Account 8 1 Buy Credit You can purchase additional credits online using your credit card or you can contact us directly and ask to be invoiced 1 Once you have logged in to CreateText ie click the OPTIONS tab 2 Choose My Account from the tabs that appear 3 Click the Buy More Messages button OPTIONS My Account My Balance Low Balance Alerts MY BALANCE Balance 13 credits Account Currency Credits county Mase tomty Mane Afghanistan 1 53 Albania 1 53 Algeria 1 53 Andorra 1 53 Angola 1 53 Anguilla 14 53 Antarctic 1 53 AntiguaBarbuds 1 53 Argentina 1 53 Armenia 1 53 Aruba 1 53 AscensionIsland w53 b a em lA it aes CONTACTS Incoming Messages MYT BALANCE Balance 5269 credits BUY MORE MESSAGES Account Currency Credits Phone Incoming Advanced en 2 5M5 Messages Settings My Balance Low Balance Alerts My Password gt Account History MY BALANCE Balan d credits BOY MORE MESSAGES Page 38 of 45 On the panel that appears select the number of credits you want to buy Click the Proceed to checkout button and continue to the shopping cart From the shopping cart click the Buy Now button and add your credit card details to complete your payment Your credit balance will be topped up immediately after you complete the transaction COMPOSE INBOX REMINDERS CONTACTS SENT
38. r 48 hours Flash Unicode Send later Page 17 of 45 5 4 Senda 1 Way Message to Several Groups Click the COMPOSE tab in CreateText ie Inthe STEP 1 Who To panel select the Contact Group option Select the name of one of the groups from the list of your contact groups Repeat this step until you have selected all the groups you want to contact The group names you have selected will appear in the Who To panel You can add as many groups as you need to In Step 2 Message Type click the 1 Way option CONTACTS CONTACTS STEP 2 Message Type STEP 3 Create Messaae STEP 1 Who To STEP 2 Message Type STEP 3 Create Message Aj phone group text Contact Contact Name Group 2 Way M from 35387 7730000 essage Select a Contact Group 7 Max message size 300 Contact Name 2 Way Message from 35387 7730000 Contact Group ea 1 way Message from Company Tag Con 306 characters reme Select a Contact Group Max message size 206 F fi group Customers group Contact Name Contact Group STEP 2 rs 2 Way Message rom2s3e77730000 1 way Message Co from CompanyTag 7 Pa 306 characters remainir CONTACTS Customers 7 1 way Message from S
39. sland 4 53 2 On the OPTIONS tab click My Account COMPOSE If REMINDERS CONTACTS l Account Hishory Balance 13 credits Account Currency Credits Message Counbey Price County Afghanistan 1 53 Albania Algeria 1 53 Andorra Angola 1 53 Anguilla Antarctic 1 53 AntiqguaBarbuda Argentina 1 53 Armenia Aruba 1 53 AscensionIsland Page 40 of 45 a On the My Account tab click Low Balance Alerts On the screen that appears click the SET BALANCE ALERT button On the LOW BALANCE ALERT PANEL set the credit level at which you would like to be reminded Then choose to have an email reminder a text reminder or both sent to you by ticking the relevant checkboxes Here you can also edit the email address or phone number the reminder is to be sent to CONTACT My Account ty Balance HY BALANCE Balance 13 credits Account Currency Credits Message County Price County Afghanistan 1 53 Albania Algeria 1 53 Andorra Angola 1 53 Anguilla Antarctic 1 53 AntiguaBarbuds Argentina 1 53 Armenia Aruba 1 53 AscensionIsland COMPOSE REMINDERS CONTACTS Advanced My Phone Settings Account 25M5 Incoming Messages My Balance Low Balance Alerts My Password Account History LOW BALANCE ALERTS We will alert you when your remaining message balance falls below a certai SET BALANCE ALERT amount No Alerts set Phone Incomi
40. t_Name Last_Name Number Send Edit Delete 0 0 PER PAGE UPLOAD CONTACTS FROM A FILE Step 1 Choose your file You can upload new contacts to your account by clicking Browse in the form below then selecting the file from your computer File Format The file should be an Excel file or a text file in CSV Comma Separated Values format Once you have uploaded the file to our server we will take you to the next step in the process allows you to map the columns in your file to the Uploading your file More Information The file you are uploading should contain one row for each person and can contain up to 20 items of information related to that person Your contacts can also have up to 20 items stored for them thought the basic setup is to have a name and number for each person You can however modify your settings to include information that you would like to use later maybe in a mail merge or similar application When uploading an Excel document your contacts must be located in the first Sheet within the file a TOP OF PAGE Page 10 of 45 oF 6 Click the Upload File button Match field names and click the Continue button UPLOAD CONTACTS FROM A FILE Step 1 Choose your file You can upload new contacts to your account by clicking Browse in the form below then selecting the file from your computer File Format The file should be an Excel file or a text file in CSV Comma Separated Values for
41. tc You can define new fields by clicking her this screen and continue uploading your contacts rest i rest 2 rest 4 First Name Last Mame i Last Mame 2 Last Mame 4 Last Name SS5SS862222527 08655957950 ls72222527 Number continue gt gt YY TOF OF FAGE createtext ie 2010 All Rights Reserved Page 11 of 45 8 Decide if you want to add the new contacts to an existing group and select the appropriate options Click Upload OPTION Below is a table showing the options you selected earlier together with some sample rove from your upload file Please co that the mapping shovm is as required If not click the change link at the bottom of the table This will bring you back tot previous stage where you can make the required changes First_Name Test 2 Test 4 First_Name Last_Name Last Name 2 Last Name 4 Last_Name Number 0866697950 872222527 Number Change The contacts you are uploading can be added to an existing Contact Group or you can create a new group for them Please choose from thes options Dont add the new contacts to any group Add the new contacts to Choose a Group W O Pamemnanew aroun cole Upload a TOP OF PAGE createtext ie 2010 All Rights Reserved COMPOSE REMINDERS Below is a table showing the options you selected earlier together with some sample roves from your that the mapping shown is as requ
42. tes STEP 1 Who To Contact Name Contact Group STEP 2 A 2 Way Message 2 1 way Message Message Type from 353877730000 H from Sender Tag STEP 3 Max message size 306 306 characters remaining Create Message p fe phone group text d a SMS contacts management Valid for 48 hours w L Send later On Oct 1 30 UTC send only once at 14 Send every 1 w days Send later On Oct i 2010 30 UTC send only once send every 1 days C sena at 14 5 7 View Send Reports 010 no templates defined Add Template If you would like to see what messages you have sent and to whom you can check this easily Page 23 of 45 Once you have logged in click the SENT tab on CreateText ie A table appears giving details of the message when it was sent to whom and whether it has been delivered You also have to option to delete sent messages in the column on the right If you d like to see the messages that were sent to a specific number you can do this by entering the number in the Number box and clicking the search gt button The messages sent to that number will appear 1A C 28 09 2010 10 49 King Jonathan COMPOSE 11 F 23 09 2010 10 50 Ryan Mary 28 09 2010 10 49 Page 24 of 45 FP INBOX King Jonathan ornons CONTACTS
43. to www createtext ie Q Enter your email address e and the password supplied to you 2 Click the SIGN IN button create Lext jc Page 5 of 45 3 Create Groups How do I create contact groups on CreateText ie Your contacts probably fall naturally into different groups departments classes or teams that you need to stay in touch with Once you have logged in you can create those groups according to your needs on CreateText ie 1 Click the CONTACTS tab Quick Links OPTIONS VIEW CONTACTS 4 1 PER PAGE 25 AL A OB GS BSF Fr HRT Fhe Re Se PS ES Or a ee Oe Ee er CS 2 Click Contact Groups 3 Enter the name of your new group MANAGE CONTACT GROUPS Name of New Contact Group Minor Team Page 6 of 45 4 Click the Create Group button MANAGE CONTACT GROUPS Name of New Contact Group Minor Team 5 The group Minor Team is CONTACTS now one of your listed groups MANAGE CONTACT GROUPS Name of New Contact Group Your Contact Groups Group Name Mbrs Alias Edit Delete Group Name Customers 6 588273883 Fi First Class ossesisss7 A 0 Staff Remember you can create as many groups as you need Equally you can delete groups as you require by clicking the Delete button that appears in the column to the right of the group s name Page 7 of 45
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