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SRDBS User Guide

1. a Accept Amounts Fannie Mae has accepted the amount agreed to pay and case is now finalize and not available for any further changes b Resubmit Fannie Mae has requested the servicer to re review the case and provide an updated response Fannie Mae may flag the file for relook to provide updated documentation to support the deficiency amount billed or provide additional clarification in the file history Servicer will need to review the history notes to view any response from Fannie Mae for clarification when a re review has been requested NOTE If re submit is chosen and an additional review is requested the file will change to ready status and an email notification will be sent to notify the servicer the case is ready for review Once all cases within a monthly invoice have been accepted the monthly status will show as completed and will be read only Fannie Mae will finalize the invoice internally and notify the servicer once final approval has been obtained The servicer then has 30 days from receipt of approval to remit the monthly payment to Fannie Mae Servicers are to hold off on remitting payment until receipt of final approval via email M 2014 Fannie Mae Trademarks of Fannie Mae SRDBS User Guide 10 Process Flow Diagram Deficiency amounts paid by FNMA are billed back to the servicer if they were Deficiency Payment is assessed due to late payment or non made on the HUD payment of
2. 19 NOD Case Details This case details screen displays all of the relevant case data including fields for inputting comments if the case defect has been cured or not and the ability to upload documents _ Servicer REAM Deficiency Billing System D FannieMae Welcome Test User6 Help Logout Go To Screen FNM Loan Number Search Case Level Details Notice of Defect Fannie Mae Loan Number Servicer Loan Number Servicer Number Parent Servicer Name REO Case ID NSO Case ID 24639 4641 Violation Title Sub Violation Failure to Complete Title Conveyance Case Status READY Group Code NSO Date of Notification 09 03 2014 Number of days open 0 STREET ADDRESS 12022304 Date of Occurrence 04 11 2014 Address DALLAS TX 75248 Upload Supporting Documents Existing Support Documents DESS Browse KH Browse Browse a a Ss Browse EE EST Browse More Options Response Not Cure TS Cure Comments Download NOD Invoice template 2013 Fannie Mae All rights reserved FannieMae Legal Privacy ContactUs RESPONDING Click the Cure radio button if the defect has been cured Cure is selected by default Click the Not Cure radio button if the defect has not been cured and it is not it is not the servicer s intent to cure the defect add comments explaining why it is not the intent to cure the issue required and any supporting documents NOTE Only select Not Cure if you do no
3. 8 162 42 O ie EEN few Hee mee SERN CN 2012 Fannie Mae All rights reserved eFannieMae Legal Privacy ContactUs amount 4 reflected monthly summar i 2014 Fannie Mae Trademarks of Fannie Mae SRDBS User Guide 5 The on screen details and status are designed to process cases in a workflow environment Cases entering the system progress through status states until the REO Case has been processed and completed Each of these statuses has specific functions and accesses to accomplish tasks necessary for the reconciliation e INITIAL SRDBS database has been loaded with Case Reconciliation data values but lacks supporting documentation e READY Deficiency document link has been added to SRDBS and case is now Ready for servicer review as case level data values and supporting documentation is available e SUBMITTED servicer has responded to the case deficiency values by entering an amount and response and submitting to Fannie Mae for review Fannie Mae will approve the response or resubmit back to the servicer for additional review NOTE Cases will not progress to Submitted status unless a response has been provided for all deficiency amounts e RELOOK Fannie Mae is obtaining updated documentation to support the deficiency amount billed The Case History will store comments regarding any changes made e CLOSED Reconciliation has been accepted and case is closed Case Reconciliation The Case Reco
4. Agree FHM Loan Servicer Group Code Parent Servicer Violation d Fund Remittance Instructions Payments for indemnifications should be submitted through code 333 In addition any documents vou wis ream_repurchase_referralsafanniemae com Clicking the Agree checkbox and clicking Submit indicates the servicer s agreement to pay the given amount s This screen allows user to Agree on multiple cases Clicking the Export to Excel button provide the user the ability to export the contents of the Servicer Indemnification Monthly Case Detail screen to Excel Do you want to open or save this file ine i Name Servicer Indemnification Monthly Summary List xlsx a Type Microsoft Office Excel Worksheet From amn acptfanniemae com While files from the Intemet can be useful some files can potentially g ham your computer f you do not trust the source do not open or save this file What s the isk Clicking on the FNM Loan Number takes the user to the Case Level Details Servicer Indemnification screen M 2014 Fannie Mae Trademarks of Fannie Mae SRDBS User Guide 14 Servicer Indemnification Case Detail This case details screen displays all of the relevant case data including amounts previous comments Supporting documents and provides entry fields for inputting comments and responding to the request Case Level Details Servicer Indemnification Fannie Mae Loan Group Code REAM Servicer Loan Number R
5. Initial Version Alphonse George Marcia Hale Trent Morrison 2 0 10 17 2013 All Updated for SRDBS version 2 0 added Alphonse George Servicer Indemnity Billing and Notice of Patricia Perkins Mark Defect Brake 3 0 09 05 2014 Al Updated all functional sections to Alphonse George include system changes and Patricia Perkins Mark enhancements Brake ee 2014 Fannie Mae Trademarks of Fannie Mae SRDBS User Guide 23
6. Select file in ready status to load case reconciliation detail NOTE User may utilize REO Search function in header to locate a specific file 1 Provide an agree to pay amount and select a response from the drop down menu a lf it is agreed upon to pay the total amount billed the selected response must be Accept b If the total amount billed is not the amount agreed to pay the selected response must be Settle with an additional rebuttal settle reason selected c lf no amount is agreed to pay the selected response must be Rebut with an additional rebuttal settle reason selected d If Settle or Rebut responses are chosen user must enter a rebut settle reason Available reasons are as follows i Insufficient Documentation Documentation provided does not support the amount requested for reimbursement ii Invalid Servicer Charge Amount or partial amount requested for reimbursement is not a charge the servicer is responsible for maintaining ii Previously Paid The deficiency charged has previously been paid by the servicer resulting in a duplicate payment or duplicate partial payment iv Other Add Response If other is selected user must add a response in the free form text response field 2 Select submit button Once both deficiency amounts have a response file status will change to submitted Status 3 Fannie Mae will validate response and provide a response acceptor response Available responses
7. an HOA or tax account Billed amounts include penalties late fees interest and attorney fees File disposition occurs Case data values are loaded daily for all dispositions occurring the Case data values loaded to previous day Once all values and SRDBS with supporting supporting documentation are documentation successfully loaded case is moved to ready status for servicer review Response Types Accept servicer agrees to pay total Servicer reviews case amount billed reconciliation data and provides Seite servicer is providing a settlement response amount less than the total value billed Rebut servicer does not agree to reimburse any of the charges billed Response reason is required when not accepting the total amount billed FNMA reviewer can accept the servicer s response or reject it and ask the servicer to re review Fannie Mae reviews servicer response FNMA approves monthly invoice and finalized total amount owed Servicer Servicer is to send payment within 30 days of monthly invoice finalization remits payments ee 2014 Fannie Mae Trademarks of Fannie Mae SRDBS User Guide 11 Servicer Indemnity Billings Servicer Indemnification Monthly Summary The Monthly Summary screen is the first screen after selecting Servicer Indemnity Billings from the Select Application page By default The Monthly Summary displays total outstanding cases and summary of amounts by month for all months fo
8. ee ee ee ee ee ee ee Ee ee ee ee ee 16 PROCES SING CaSe RO DON E 16 erdie de de lg i NEE 17 NOD M nihly SUMIMANY E 17 NOD Monthly Case DE UE 17 BET E 17 NOD Gase RUE 20 SE le ue ee WEE 20 Upload Supporting Documents ee ee EE ee ee RR EE Ee ee ee ee RR EE ee ee ee ee ee Ee ee ee ee ee EE ee ee ee ee ee EE ee ee ee ee ee ee RE ee ee 20 Existing Support Documents issie sk N EE Ge Ag ee GE Ee Si es Geo ie on EA OR ese Si ARE ee Re AG ke 21 Processing Kee 21 OTHER FEATURES EE 22 Sleg Ee Ie a 1 EN EE OE N EE T O nt teaecerete ence 22 Sek Sie OE EE EE EE OE N N EN Ee N OE OE NE EN EE 22 GLOSSARY EE ET EEN HT EEN ET EE ET ER ER EE EE OT EEN 23 ADDITIONAL INFORMATION esse sessies sesde be ese e Ke sei ees ee ee be ee eek GEK ee de Ee EED EE ee ee Bee ke bee Ge eed ee Ee 23 Document Change Control Log 23 ee 2014 Fannie Mae Trademarks of Fannie Mae SRDBS User Guide 2 Purpose Fannie Mae notifies servicers of HOA and tax deficiencies paid at REO closing Notice of Defect in Title and Servicer Indemnification billing issues The SRDBS Web application allows servicers to view and respond to these notification and issues at the loan level Objectives The objectives of this document are to provide users with the necessary information to access AMN as well as SRDBS 3 0 understand the process page flow of the SRDBS 3 0 application understand the fields on the various screens perform specific functions Accessi
9. may utilize REO Search function in header to locate a specific file 6 Indicate Agree to pay or Disagree by clicking the corresponding radio button a lf Agree is selected add comments optional and any supporting documents b If Disagree is selected add comments required and provide any supporting documents 7 Select submit The file status will change to submitted 8 Fannie Mae will validate response and provide a response Once all cases within a monthly invoice have been accepted the monthly status will show as completed and will be read only EEN 2014 Fannie Mae Trademarks of Fannie Mae SRDBS User Guide 16 Notice of Defect NOD Monthly Summary By default The Monthly Summary displays total outstanding cases by month for all months for which data has been provided A dropdown box Select Year can be used to filter data for a specific year Upon selection of a specific year the Summary screen will display the selected calendar year Clicking on values in the Month column will take the user to the Notice of Defect Monthly Case Detail screen for the selected month Servicer REAM Deficiency Billing System KannieMae Welcome NOD Analystinternal Help Logout Go To Screen FNM Loan Number e Ir Search Monthly Summary Screen NOD Select Year DI Years DI Year Month Total Outstanding Cases Total Cases in FNM Review Total Cases Resolved Cases Closed without Resolved 2014 08 31 2014 07 20 16 0 3830
10. used to filter on a specific Violation and or Sub Violation The text boxes will filter the cases by the starting character string ee 2014 Fannie Mae Trademarks of Fannie Mae SRDBS User Guide 18 Used to go to additional pages of cases MARY MARY MARYS For example the REO ID filter would return all REO ID s starting with A if the user had only entered only A in the filter box and clicked filter Clicking Reset clears all filters The numbers at the top of the monthly case details page can be used to navigate between pages of cases for that month Checking Cure checkbox and clicking on submit indicates cases for which the defect has been cured This screen allows user to perform Cure on multiple cases The next three checkboxes in this screen are not available to servicer users Clicking the Export to Excel button provide the user the ability to export the contents of Notice of Defect Monthly Case Detail screen to Excel x Do you want to open or save this file D Name Notice of Defect Monthly Summary List xlsx EH Type Microsoft Office Excel Worksheet From a pb 1 a CC oe se C gt While files from the Intemet can be useful some files can potentially g ham your computer f you do not trust the source do not open or 5 save this file What s the risk Clicking on FNM Loan Number takes the user to the NOD Case details screen 2014 Fannie Mae Trademarks of Fannie Mae SRDBS User Guide
11. 12 e Be Be Bae BOB GAMO oBoBoBoeBoBeAsoBREMEIL oBoBoBoBOBOBOANE E oBoBoBoeBoB MososBoBe 2 S Summarv 3947 2013 Fannie Mae All rights reserved FannieMae Legal Privacy ContactUs NOD Monthly Case Details The NOD Monthly Case details screen is a case summary of the month selected in the Monthly Summary screen This screen displays information regarding Fannie Mae Loan Number Servicer Number Parent Corp Violation Sub Violation Date of Notification No of days opened and Case Status The selected period is displayed in the screen title for reference The Submit button processes the selected checkboxes on the left side CASE STATUS The on screen details and status are designed to process cases in a workflow environment Cases entering the system progress through the various statuses until the Case has been processed and completed Each of these statuses has specific functions and accesses to accomplish tasks necessary to complete the case Following is a list of the possible statuses for NOD cases READY Information becomes available for servicer review RESPONSE After the case is responded to by servicer comments added Cured Not Cured REAFFIRM Fannie Mae adds comments CLOSED ISSUE CURED Analyst enters comment and closes case prior to expiration CLOSED NO RESPONSE Closed by system after due date ee 2014 Fannie Mae Trademarks of Fannie Mae SRDBS User Guide 17 S
12. C READY ABC123 T A111DNG ABC123 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 100 00 50 00 RP E la e WW SN m WR Mm m WW IR SR mi E E if e lm Ju HOE E m check box reac L only Th P L r The first Screen Summary 36 544 33 911 12 Total Month Summary 414 822 83 6 062 42 D C heck box o ie o Bee o 8 o ee o Re o E o ee o 1 Not Applicable Not Applicable Not Applicable Not Applicable Rebut Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Rebut Not Applicable Not Applicable Not Applicable Not Applicable 780 00 540 00 571 42 0 00 0 00 201 62 400 00 1 675 40 266 00 23 687 60 333 50 0 00 0 00 0 00 0 00 34 189 48 36 276 50 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 2 100 00 Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable 1 080 00 1 142 84 711 16 675 00 339 24 800 00 3 350 80 532 00 47 375 20 667 00 185 75 480 94 100 00 50 00 70 733 81 451 099 33 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 911 12
13. F arres Mas AN Rights Reserved 2014 Fannie Mae Trademarks of Fannie Mae SRDBS User Guide 3 Once the user is successfully authenticated the home page will appear The options listed will depend on the users access Only the options available to that user will be displayed For example if the user is authorized only on HOA and TAX deficiency only that option will be displayed Servicer Indemnity Billings and Notice of defects options will not be displayed Servicer REAM Deficiency Billing System FR FannieMae Select Application HOA and TAX Deficiency Servicer Indemity Billings Notice of Defects NOD 2013 Fannie Mae All rights resened FannieMae Legal Privacy Contact HOA and TAX Deficiency Process Flow The SRDBS Application aggregates dispositions by Calendar year and Month Monthly dispositions and associated case level meta data will continually be aggregated until monthly REO disposition processing is completed which is followed by the creation of anew month or Year of data compilation Yearly data is aggregated on an annual calendar year basis Cases with deficiencies paid at closing are added each day after disposition occurs Monthly Summary The Monthly Summary screen is the first screen after selecting HOA and TAX Deficiency from the Select Application page The Monthly Summary displays amounts by month within the current calendar year A dropdown box Select Year is loaded with all prior
14. FR FannieMae Servicer REAM Deficiency Billing System SRDBS User Manual September 2014 V3 0 2014 Fannie Mae Trademarks of Fannie Mae 9 26 2014 Table of Contents PURPOSE MM EE tees cae EE EE RE ER RE ER EE 3 EIERE Ee 3 ACCESSING SP 3 0 avoid eed Ee ge wee erred ecw gee ae steerer secu ae se EE Re ee EES 3 ITS SS SLO AMN i oe ee ie N EEEE ee n ee ee ee Ge Si en Se ee ee 3 Launching the SRDBS AD OMG en E 3 HOA AND TAX DEFICIENCY ME RE EE RE ER EE ER OE EO 4 siele da ie AR EE E EO EE EE EE EO EA OE ON 4 Monk UM EE 4 Keier Ee RRE HEET y eo n eo ee Ge ee De ee que Ee ee ee bie N oe Ge Ge ie ee De 5 SOAS COM el Eie A AR EE ER N EE N T A A T 6 MUDD ONO OCIA CIES E 7 FSS OS ele AA RE EE RE OE OE ER EE IG 8 Document Download RE tntto tntrrStrEEAAEEESEAEEAAEESEEEEDAAEEESSEEEEDAAEESEEEEOEAEES EEEE A AEE n ereenn meeen 8 Processing e ET lei EEN 10 Pio ess Flow Ree E 11 SERVICER INDEMNITY BILLINGS stiene aaa Ea EEEE EEN 12 Servicer ndemniicaton Monthy SUMMA EE 12 Servicer Indemnification Monthly Case Detail 12 Case hn ee en E es eae ee EAE EE me E ae ee ee ee eee 12 Servicer Indemnification Case Detail 15 FR SOU ME 15 Upload Documents ee ee EE ee RR ee AR EE ee AR EE Ee ee ede ee ee ee ee Ee ee ee ee EE ee ee ee ee ee ee ede Ee ee ee ee RE ee ee ee Ee ee ee ee Ee ee ee 16 Existing Supporting Documents 16 eet Eege 16 Download the Indemnification Invoice Template iss sees ee Ee ee Ee ee ee ee ee ee ee ee Ee
15. RDBS HOA TAX fanniemae com Notification emails will also be sent when cases have begun to age without reviews completed within 3 months and again at 6 months Responses are required to be submitted to Fannie Mae within 6 months of the initial case notification From SRDBS fanniemae com Ta Cc Subject Email Notification from Servicer Ream Billing System Reo Case pending retvew for the past 90 days P1200KX Thank You REAM SRDBS Billing Team Reo Case pending retvew for the past 150 davs P1201G9 For questions concems contact SEDES HOA TAN fanniemae com When a bulk document download request has been submitted the requestor will receive an email notification when the documents are made available for bulk download From SRDBS fanniemae com To Cc Subject Email Notification from Servicer Ream Billing System P1202T9 P12020V Thank You REAM SRDBS Billing Team For questions concems contact SKDB HOA TAX fanniemae com Document Download request ts fulfilled and is ready for download EEN 2014 Fannie Mae Trademarks of Fannie Mae SRDBS User Guide 9 Processing Case Responses Upon receipt of notification email stating cases are ready for review user will take the following steps 1 Log into AMN and SRDBS Select HOA and TAX delinquencies If necessary select the correct year Select hyperlink for requested month from the homepage to view reconciliation detail by month 0O fF W N
16. Template Back to Summary 2013 Fannie Mae All rights reserved FannieMse Legal Privacy Contact Us RESPONDING Agree is selected by default f the servicer agrees to pay the given amount select the Agree response add comments optional and then click Submit f the servicer does NOT agree to pay the specified amount select the Disagree response add comments required and then click submit The revised amount fields are not accessible to servicer users at this time See the Processing Case Responses section below for complete instructions 2014 Fannie Mae Trademarks of Fannie Mae SRDBS User Guide 15 UPLOAD DOCUMENTS Supporting documents can be uploaded by clicking the browse button under Upload Documents the following file types can be uploaded PDF DOC DOCX EXISTING SUPPORTING DOCUMENTS These documents can be viewed by clicking on the document It will appear as a PDF DOC icon BACK TO SUMMARY This button will return the user to the Monthly Summary screen DOWNLOAD THE INDEMNIFICATION INVOICE TEMPLATE This button will open the invoice in a Microsoft Word format Processing Case Responses 1 Log into AMN and SRDBS Select Servicer Indemnification Billings If necessary select the correct year on the Monthly summary Select the requested month from the Monthly Summary list to view Monthly Case Details 0O A W N Select file in ready status to load case details NOTE User
17. e Case has been processed and completed Each of these statuses has specific functions and accesses to accomplish tasks necessary to complete the case Following is a list of the possible statuses for NOD cases READY case is available for servicers with supporting docs as RESPONSE After the case is responded to by servicer as REAFFIRM Fannie Mae adds comments REAFFIRM WITH UPDATE settlement is being offered REMOVED The case is marked for removal from external display by FNM internal users CLOSED PARTIAL PAYMENT RECEIVED analyst enters amount of funds received and marks Accept the Case and internal comments added by analyst supporting decision to negotiate ee 2014 Fannie Mae Trademarks of Fannie Mae SRDBS User Guide 12 Monthly Case Details Servicer Indemnification 2014 03 Agree FHM Loan Servicer Group Code Parent Servicer Violation SubViolation Date of Days Case Status Summary of Charges d Notification Name Opened CR TI WWW ee ad ee F 1685957957 REAM Property Preservation General Disrepair Repairable O208 2014 175 RESPONSE Repair Amt 34 273 89 34 273 89 s The a 1699712381 9 oo REAM RECH 8 Property Preservation General Disrepair Repairable O21 a014 162 WITH Repair Amt 37 600 00 37 600 00 UPDATE Fund Remittance Instructions Payments for indemnifications should be submitted through code 333 In addition any documents you wish to provide in rebuttal to the request may be sent t
18. er ID ABC123 Servicer Loan 1234567890 Fannie Mae Loan 9876343210 Disposition Date 01 01 2012 Res ponse Date Responded User Res ponses 08252 25 7012 Test Useri SVCR HOA Denied Dor is for taxes not HOA 08 26 2012 Test User FNMA Relook selected Re review when ready 9 27 2012 est User1 SVCR HOA agreed Sver not responsible for fire taxes Agree to partial payment 08282 202012 Test User FNMA Agree to tax partial pymt HOA pd in full 2012 Fannie Mae All rights reserved eFannieMae Legal Privacy Contact Us Document Download The Document Download screen is only accessible from the Go to Screen menu located in the header This screen will display all of the Document Download requests The screen will provide access to the downloadable zip file and the REO ID s contained in the file Bulk download of documents can be selected from the monthly summary screens Once submitted the bulk request will be processed and an email will be sent to the requestor when the documents are available S 2014 Fannie Mae Trademarks of Fannie Mae SRDBS User Guide 8 Email Notifications Notification emails will be sent when new cases have been added and are ready for review From SRDBS fanniemae com Ta Ce Subject Email Notification from Servicer Ream Billing System Ready for Servicer Review A1110BR A11098W A110JZ5 A110P70 A1117PD Thank You REAM SEDES Billing Team For questions concems contact S
19. ervicer REAM Deficiency Billing System FannieMae Welcome Test Users Help Logout Go To Screen FNM Loan Number Search Monthly Case Details NOD 2014 08 EA EZS Cure FNM Loan REO NSO Case ID Group Code Parent Servicer Name Date of Notification No of days opened Case Status E I U BE ee Do Claim Denial or Curtailment i MARY MMAR EDIT MARY EDIT READY MARY MARYY MARYSV READY MARY MARYV MARYSV READY MARY Ed a MARYV MARYSV READY MARYSV READY Claim Denial or Curtailment MARY EDIT Failure to Complete Title Conveyance Failure to Complete Title Conveyance Failure to Complete Title Conveyance Failure to Complete Title Conveyance Failure to Complete Title Conveyance Failure to Complete Title Conveyance Property lost to Mechanic s Lien READY READY READY READY READY READY kbegnsaeg osiin kbepnsngg ese va an ad Title READY e P e Title 2013 Fannie Mae All rights reserved Fannieldae Legal Privacy ContactUs READY Cases can be sorted by clicking on the column titles Clicking the column title a second time will reverse the sort order Only one column can be sorted at a time The user can sort on FNM Loan Servicer Parent Corp Date of Notification No of days opened and Case Status The text boxes under the column titles can be used to enter filter conditions The Violation and Sub Violation fields have dropdown boxes
20. esponsible Party Servicer Violation Property Preservation Sub Violation General Disrepair Repairable Parent Servicer Name Status RESPONSE NSO Case ID REO Case ID am mg Date of Notification 03 06 2014 Number of days Open 175 Date of Occurrence 02 28 2012 Property Address 3352 NW 36TH AVE LAUDERDALE LAKE FL 33309 Defect Text Costs Holding Costs Taxes Paid 1 Upload Documents Existing Support Documents Repairs EE eee Property Value Lost Browse calc boiler pdf E e em oan Value Lost Browse Violstion notice pdf Browse kr insufficient Short Sale Proceeds b FinesFees Browse Bidding Error Insurance Claims _ Browse ee More Options Bidding Error Offset Amount Loss i l External User Response Cost of Eviction amp Agree amp Disagree Hard Costs Due to Delay 1 hmi Claim li T 1 E Fund Remittance Instructions wii Le Payments for indemnifications should be submitted through code Misc Charge 1 i 333 In addition any documents you wish to provide in rebuttal to 7 the request may be sent to Mise Type 2 ream repurchase referrals fanniemae com IMisc Charge 2 Total Charges SZ Previous Comments Servicer Fannie Mse BPO pdf Comments User Id Date amp time Fannie Mse Please click agree and we will mark as paid 2014 04 21 10 21 55 0 Servicer Downloaded Indem Invoice amp Support Docs 2014 03 07 14 23 00 0 zi Downlosd the Indemnification Invoice
21. nciliation Detail screen displays all of the loan level transactional detail for servicer review and response Servicers have access to review and provide responses on all cases in READY status PX FannieMae Servicer REAM Deficiency Billing System 4 Welcome Help Logout Go To Screen REO ID oo EZEN Case Reconciliation Detail Screen REO Case ID A1025PH servicer ID 9876543210 current file stanis Fannie Mae Loan 0000125456 servicer Loan CeCe Oe Property Type SINGLE FAMILY Deficien cy op Foreclosure Attorney FCL ATTY 123 Disposition Date 01 01 2012 2 Bee Title Company AEC TITLE CO Source System TRAX 7 a Status READY Property Address a Street Address 123 MAINEST GH City DALLAS State TX a 12345 496 65 Approved 1496 46 148 16 Deficiency 46 65 greed to Pay d 0 0 ay d 0 0 Response r e Rebuttal settle Reason ettle Reason EJ Acceptor Response Relook Acceptor Response E Relook Total Billed Amount 196 81 Total Agreed To Pay 0 00 Su rti Documents Response User selects submit once all amounts and responses have been entered 2014 Fannie Mae Trademarks of Fannie Mae SRDBS User Guide 6 Approved Amounts are the total delinquent amounts paid on the HUD by Fannie Mae Deficiency Amounts are the amounts billed to the servicer This includes all penalties late fees interest and attorney fees charged due to untimely payment The Agreed
22. ng SRBDS 3 0 To access SRDBS 3 0 users will first log into Asset Management Network AMN A link to SRDBS 3 0 will be available on the AMN home screen When selected users must enter an additional set of credentials to be granted access to SRDBS 3 0 Gaining Access to AMN Registration Support and additional information for AMN can be located on the fanniemae com website at the following link https Awww fanniemae com singlefamily asset management network Once registered AMN can be accessed via https amn efanniemae com AMN control Launching the SRDBS Application The link to access the SRDBS application is available on the AMN website Once access is granted through proper registration re authentication will be required when accessing the application to allow only authorized users entry to the site Both the User ID and Password are case sensitive Home Help ContactUs Asset Management Network ER Gren Al FannieMae Main Menu Application is unavailable between 10 00PM and 8 00AM ET Form 571 LOG IN Create Disbursement View Update Disbursement View Checks Issued View Disbursement Batch Status File Upload User Name Password Litigation Property Issues NEW Property issues CANCELLED Property Issues Property Issues Manager View Update Contact Information View Add Comments View Property Information Heed Hela Wi n Your User D or Password dl or corporate sie home Gie OH OT I
23. o different screens within the application Clicking Monthly summary screen will take the users to Monthly Summary screen for HOA and Tax Deficiency NOD or Servicer Indemnification Home Page will take the users to the SRDBS home page There the applications to which the user has access will be displayed Servicer REAM Deficiency Billing System BR FannieMae Welcome Test User FNM Loan number Go To Screen is the defauld GoTo Screen search option options will depend 1 on User Access Help Logout FNM Laan Numer lp FHM Loan Munker Servicer Laan Number REO Case D NSO Case D Home Page Monthhy Summary Servicer Indennification Monthhy Summary Matice of Defect Select Year aj 2014 Fannie Mae Trademarks of Fannie Mae SRDBS User Guide 22 GLOSSARY Here is a list of definitions for acronyms and phrases uses in this document AMN Asset Management Network HOA Home Owners Association NOD Notice of defects REAM Real Estate Asset Management REO Real Estate Owner SI Servicer Indemnification SRDBS Servicer REAM Deficiency Billing System Additional Information Document Change Control Log This log is updated each time this document is updated The log identifies the version number the date the revisions were completed a brief description of the changes and the author Version Sections Description Revised by Name and Pages Revised Title 1 0 11 01 2012 ALL
24. o ream_repurchase referrals fanniemae com Submit i 2013 Fannie Mae All nights reserved FannieWiae Legal Privacy Contact Us Cases can be sorted by clicking on the column titles Clicking the column title a second time will reverse the sort order Only one column can be sorted at a time The user can sort on FNM Loan Servicer Parent Servicer name Date of Notification No of days opened and Case Status Property Preservation General Diser Property Preservation General Disrep Fund Remittance Instructions Payments for indemnifications should be submitted through code 333 In addition any documents you wi ream_repurchase_referralsafanniemae com Submit The numbers at the top of the monthly case details page can be used to navigate between pages of cases for that month Used to go to additional pages of cases eres TE sl Th EF EE e A nett lt Mere 2014 Fannie Mae Trademarks of Fannie Mae SRDBS User Guide 13 The text boxes under the column titles can be used to enter filter conditions The Violation and Sub Violation fields have dropdown boxes used to filter on a specific Violation and or Sub Violation The text boxes will filter the cases by the starting character string For example all FNM Loan starting with 1 would be returned if the user entered only a 1 in the FNM Loan filter box and clicked filter Clicking Reset clears all filters Monthly Case Details Servicer
25. plaining why it is not the intent to cure the issue required ii Add any supporting documents NOTE Select Not Cure only if you do not intend to cure the defect 7 Click the submit button The case status will change to Submitted Once all cases within a monthly invoice have been accepted the monthly status will show as completed and will be read only Bee 2014 Fannie Mae Trademarks of Fannie Mae SRDBS User Guide 21 Other Features Search Capability In the upper right hand corner there is a search tool Cases can be searched by Fannie Mae loan number default Servicer loan number REO Case ID NSO Case ID When servicers perform a search another criteria check is performed at the parent corporation ID level to ensure that only cases belonging to that servicer will be displayed The case details page will be available only when the case is in READY or REAFFIRM status If the case is not in an accessible status or if it not found an OK button pop up message will allow the user to stay on the current screen The user will be directed to the appropriate case detail screen based on the page from which the search was performed For example HOA and TAX Deficiency case details will be displayed if the search was executed from any of the HOA and TAX deficiency pages Monthly Summary Monthly Detail Case Detail Go To Screen In the upper left hand corner is the Go To Screen menu function it allows the users to navigate directly t
26. r which data has been provided A dropdown box Select Year can be used to filter data for a specific year Upon selection of a specific year the Summary screen will display the selected calendar year The values in the Month column are hyperlinks taking the user to the Servicer Indemnification Monthly Case Detail screen for the selected period Monthly Summary Screen Servicer Indemnification Select Year La Years sl Year Month Total Outstanding Cases Amount for Outstanding Cases Total Cases Resolve 2014 08 2 000 00 2014 07 30 00 2014 06 30 00 2014 04 30 00 2014 03 z 11 873 89 201402 145 061 40 2013 12 z S47 621 39 Summary T 207 157 22 2013 Fannie Mae All rights reserved FannielMae Legal Privacy Contact Servicer Indemnification Monthly Case Detail The Servicer Indemnification Monthly case details screen is a case summary of the month selected in the Monthly Summary screen This screen displays information regarding Fannie Mae Loan Number Servicer Number Parent Corp Violation Sub Violation Date of Notification No of days opened Case Status Summary of Charges and Total Charges The selected period is displayed in the screen title for reference The Submit button processes the selected checkboxes on the left side CASE STATUS The on screen details and status are designed to process cases in a workflow environment Cases entering the system progress through the various statuses until th
27. t intent to cure the defect See the Processing Case Responses section below for complete instructions UPLOAD SUPPORTING DOCUMENTS Users can upload any supporting documents max 10 for the specific case in PDF WORD or ZIP formats To upload documents click Browse in the upload documents navigate to the desired document and double click to attach it to the case To upload more than 5 documents click More Options K 2014 Fannie Mae Trademarks of Fannie Mae SRDBS User Guide 20 EXISTING SUPPORT DOCUMENTS As documents are loaded to support the issue they will be available as a PDF DOC DOCX icon Labeled Click the icon to view the supporting document To download a copy of the invoice click on Download NOD Invoice Template Processing Case Responses 1 Log into AMN and SRDBS 2 Select Notice of Defect 3 If necessary select the correct year on the Monthly summary screen 4 Select hyperlink for requested month from the Monthly Summary list to view Monthly Case Details by month 5 Select file in ready status to load case details NoTE User may utilize Search function to locate a specific file 6 Indicate if the case has been cured by clicking the corresponding radio button a lf the defect has been cured add comments and supporting documents to confirm the issue has been cured b If the defect has not been cured and it is not it is not the servicer s intent to cure the defect i Add comments ex
28. to Pay field is the field to enter the agreed upon reimbursement amount s A Response dropdown selection Accept Rebut Settle is required once an amount has been entered If the Response selection is other than Accept a secondary selection is required from the Rebuttal Settle Reason dropdown box If it is agreed upon to pay the total amount billed the selected response must be Accept If the total amount billed is not the amount agreed to pay the selected response must be Settle with an additional rebuttal settle reason selected f no amount is agreed to pay the selected response must be Rebut with an additional rebuttal settle reason selected The entries will be validated and submitted to the Fannie Mae through the Submit button A Response text box is provided on the bottom of the screen to provide free form comments associated with the case and is also utilized to exchange details with Fannie Mae regarding submitted responses The Add button is provided to insert a comment independent of the reconciliation screen Otherwise the Submit button will include the Response comments in the database update Once all responses are provided and accepted the monthly invoices will be locked and in completed status Once in complete status Fannie Mae will finalize and approve the invoice and notify you of this completion and approval Upon receipt of the approval email and finali
29. until the monthly invoice is completed by Fannie Mae Reconciliation Detail Summary The Detail Summary screen is a case summary of the month selected in the Monthly Summary screen This screen displays all available transactions within the monthly deficiency bill by type and amount The selected monthly period is displayed in the screen title for reference The Submit button processes the selected checkboxes on the left side Upon initial access to monthly summaries the case level data will auto filter to only those cases in ready status EX FannieMae Servicer REAM Deficiency Billing System ieren splays total records Welcome Test User2 Go To Screen within the month ed The field adjusts my te oe Le S SE D when filter conditions are set Help Logout Filter amp Reset are used for setting Total Records 36 Deficienc y A Columns ar 1 2 e f 4 5 al S fz clicking amo condition in the text box or dro D do queue Acc Rmv Dwn REOID Status Family ID Srver ID CT eo a Collection is Deficiency Agree To Pay OE Agree To Pay Total Billed Total Agreed 0 00 0 00 960 00 0 00 A101WL6 READY ABC123 A1021FT READY ABC123 A10254K READY ABC123 A102826 READY ABC123 IT A110763 READY ABC123 T A11178C READY ABC123 IT A1117SH READY ABC123 T A11191N READY ABC123 IT A1119HT READY ABC123 TT A111BL7 READY ABC123 A111CGK READY ABC123 A111D67 READY ABC123 A111D83 READY ABC123 A111D9
30. years containing data Selecting a year from the dropdown box will reload the Monthly Summary screen and display the selected calendar year The values in the Month column are hyperlinks taking the user to the Detail Summary screen for the selected period ee 2014 Fannie Mae Trademarks of Fannie Mae SRDBS User Guide 4 EX FannieMae Servicer REAM Deficiency Billing System ET Welcome Test User2 Go To Screen Help Logout SEN Ging MEN Mi ad E IN PROGRESS FINAL IN PROGRESS IN PROGRESS IN PROGRESS IN PROGRESS IN PROGRESS IN PROGRESS HOA Approved 1 660 00 11 757 43 1 346 878 31 1 474 894 12 971 775 06 843 550 01 678 249 16 453 203 69 0 00 111 741 47 94 403 89 36 355 64 44 683 89 39 144 70 43 137 89 HOA Deficiency 40 00 4 315 13 414 822 83 416 768 30 315 375 49 290 673 56 215 466 52 155 956 91 S and attor ney Tees Tax Deficiency 0 00 40 00 36 276 50 20 228 84 7 035 01 5 474 28 8 040 49 8 331 09 Total Billed Amount 40 00 4 355 13 451 099 33 436 997 14 322 410 50 296 147 84 223 507 01 164 288 00 Total Agreed to Pay 0 00 4 355 13 8 162 42 0 00 0 00 5 213 38 0 00 0 00 Totals all me Er mvoices within the calendar listed above Yearly Summary Totals 5 781 967 78 369 467 48 1 813 418 74 85 426 21 1 898 844 95 17 730 93 NOTE As cases within each month are processed summary totals will update accordingly
31. zed invoice please remit payment to Fannie Mae via Cash Remittance System within 30 days under remittance code 322 Supporting Documents Clicking the Supporting document s button on the Case Reconciliation screen will display the Supporting documents screen This screen allows the user to view existing Supporting documents and to upload additional supporting documents Servicer REAM Deficiency Billing System FannieMae Welcome Test User Help Logout Go To Saeen dd IE Supporting Document HOA REO Case ID Servicer ID Fannie Mae Loan Servicer Loans Property Type SINGLE FAMILY Foreclosure Attorney VAN NESS LAW FIRM PA Disposition Date 04 17 2014 Title Company VAN NESS LAW FIRM PA Source System EQUATOR Status READY Existing Support Documents HOA 1 2013 Fannie Mae All rights reserved Fanniehise Legal Privacy Contact 2014 Fannie Mae Trademarks of Fannie Mae SRDBS User Guide 7 Response History Clicking the View History button on the Case Reconciliation screen will display the Response History screen This screen will display all of the comments associated with the case The response history will house all communication between Fannie Mae and the servicer on a case level basis F ne Viae _ Servicer REAM Deficiency Billing System mnie Viae Welcome Manager SRDBS Help Logout Go To Scree Go To Screen reo 0 E REO Case Response History Log REO Case ID A111125 Servic

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