NetVanta UC Server 4.5 Grandstream_GXV3000 User Manual
Contents
1. Objectworld Unified Communications Server 1 Grandstream GXV 3000 IP Video Phone Overview 1 3 Key Descriptions Key Button LINE 1 LINE 3 a OK TRNF CONF aa MESSAGE CAMERA BLOCK Key Button Definitions Three line keys with LED which can be configured to different SIP profiles or providers Use button to select the next menu item when phone is in keypad configuration mode Increase the handset speakerphone volume when phone is active Increase the ring volume when phone is idle Use button to select previous menu item when phone is in keypad configuration mode Decrease handset speakerphone volume when phone is active Decrease ring volume when phone is idle Shift cursor to left Shift cursor to right Also functions as shortcut to bring up Call History when phone is in idle state For more information see Accessing Call Lists on page 18 Enter keypad configuration menu mode when phone is idle Use as Enter key when in keypad configuration Transfers an active call to another number For more information see Transferring Calls on page 14 Press CONF to connect Calling Called party into conference For more information see Conferencing on page 13 Enter to retrieve video voice mails or other messages For more information see Accessing Voice Mail on page 18 Enable disable camera video during a call The video is disabled but the audio remains enabled Blo2. To check your agent status in a call queue with queue number 500 dial 84500 22 Objectworld Unified Communications Server Using the UC Server Call Feature Access Codes UC Server Call Features Picking up Other Calls Picking up Calls Ringing at Another Extension Ringing call pickup allows you to pickup a call that is ringing at a different extension Pickup a connected call Connected call pickup allows you to pickup a call that is currently connected to a different extension Using the UC Server Conference Bridge Conference Server Note The bridge number must be 4 digits long Conference Server Prompt Caller This feature is used for external callers to connect to a conference bridge Parking Calls and Picking up Parked Calls Park a call using a specific park number Allows you to park a call so that you can pickup the call using a different phone This feature is useful if you need to switch phones while on a call Park a call at a park number selected by UC Server This feature is the same as above except that the call is parked at a number chosen by UC Server instead of you choosing the number to park the call This is useful if you are uncertain whether another call has already been parked ata particular number Pickup a parked call Enables a user to pick up a parked call Key Codes 78 extension 27 extension 7050 bridge 7050 99 park 99 98 park Exam
3. If your phone has more than one identity assigned to it then Transfer the call instead of putting it on hold 2 Dial 99 3 Enter the number that you want to use as the park number The hold position is used by the person who answers the parked call For example if you enter 1234 then the call is parked at 1234 and can be picked up at 1234 4 Press DIAL The call is removed from the hold position and put in the park position To answer a parked call Typically a company announcement informs you that a call is on hold for you 2 Dial 98 The system prompts you for the park hold position 3 Dial the number of the park hold position The system disconnects the current call and presents a new call 4 Answer the new call to speak to the parked caller 8 NOTE If nobody answers the parked call the call rings the extension that originally put the call on system park 3 3 Picking up Calls Ringing at Another Extension Ringing call pick up allows you to answer other ringing telephones which means that you no longer have to run to answer another person s telephone You can divert a ringing call from another telephone typically within earshot to your own telephone to answer To use ringing call pick up you must know the extension of the phone that is ringing Objectworld Unified Communications Server 25 3 Using UC Server Features This feature also allows for night bell support Many small companies h
4. To forward all calls 1 Dial 72 2 At the dial tone dial the number that you want to forward your calls to 3 Press Objectworld Unified Communications Server 15 2 Using GXV 3000 IP Video Phone Features 4 At the dial tone hang up The LCD will display Call FWD Activated To cancel forwarding all calls 1 Dial 73 2 At the dial tone hang up Call FWD Activated will disappear To forward calls when busy 1 Dial 90 2 At the dial tone dial that the number that you want to forward your calls to 3 Press 4 At the dial tone hang up To cancel forwarding calls when busy 1 Dial 91 2 At the dial tone hang up To forward calls when delayed 1 Dial 92 2 At the dial tone dial the number that you want to forward your calls to 3 Press 4 At the dial tone hang up The LCD will display Call FWD Activated To cancel forwarding calls when delayed 1 Dial 93 2 At the dial tone hang up To forward an incoming call directly to voice mail e When receiving an incoming call press MUTE DEL to reject the call and forward it to voice mail 2 11 Changing the Volume Use the Main Menu to adjust the ring volume Use the LCD display to adjust the handset speakerphone and headset volume 16 Objectworld Unified Communications Server Setting Do Not Disturb To change the ring volume Press OK to enter the Main Menu Using the arrow keys navigate to User Preferences and press OK Select Ring
5. be answered 3 Enter the number that you want to use as the park number The hold position is used by the person who answers the parked call For example if you enter 1234 then the call is parked at 1234 and can be picked up at 1234 12 Objectworld Unified Communications Server Muting and Unmuting Calls 4 Press DIAL The call is removed from the hold position and put in the park position To answer a parked call 1 Typically a company announcement informs you that a call is on hold for you 2 Dial 98 The system prompts you for the park hold position 3 Dial the number of the park hold position The system disconnects the current call and presents a new call 4 Answer the new call to speak to the parked caller 8 NOTE If nobody answers the parked call the call rings the extension that originally put the call on system park 2 5 Muting and Unmuting Calls You can mute an active call so that the other party cannot hear you To mute a call 1 Press MUTE DEL to mute a call The red Mute Delete icon muted microphone will flash on the LCD 2 Press MUTE DEL again to resume audio operation use the arrows to move the cursor before the entry and press MUTE DEL to delete the last digit or letter When receiving an incoming call pressing MUTE DEL rejects the call and forwards it to voice mail NOTE To delete wrong entries while using the keypad Menu 2 6 Conferencing The GXV 3000 supports
6. you re currently logged out of the call queue To check your agent status 1 Dial 84 lt QueueNumber gt 2 Ensure that you enter the correct queue number The system will indicate your current status as e Logged in e The agent is not available service code lt gt e Not Logged in 3 Hang up 3 6 Paging You can send a live page which allows you to instantly broadcast a page 8 NOTE For instructions on sending recorded pages contact your system administrator Sending a live page To send a live page 1 From your phone dial 72 or PA 2 After you hear the tone begin speaking 3 When you are finished with the page hang up or use the end call function on your phone Objectworld Unified Communications Server 29 3 Using UC Server Features 30 Objectworld Unified Communications Server Objectworld 308 Legget Drive Ottawa Ontario K2K 1Y6 Canada Voice 613 599 9698 Fax 613 599 7457
7. 3 way conferencing To initiate a conference call 1 Placethe first call on hold by pressing the LINE key to call the second party and establish the call 2 Press the CONF button then press the line on hold blinking to bring the three parties together Objectworld Unified Communications Server 13 2 Using GXV 3000 IP Video Phone Features To toggle a video conference e Once a 3 way conference is established press the CONF key to toggle between two video users for video To cancel a conference e Ifafter pressing the CONF button you decide not to conference anyone press CONF again to cancel the operation To end a conference 1 Press HOLD to end the conference and put both parties on hold 2 To speak with an individual party select the corresponding blinking LINE 3 Alternatively hang up to terminate the call 8 NOTE For information on the UC Server conference bridge see Using the UC Server Conference Bridge on page 26 2 7 Transferring Calls Two transfer operations are supported blind and attended or supervised transfers Blind Transfer Transfers an active call to a third party without announcing the call Attended Transfer Transfers an active call to a third party with an announcement To transfer a call blindly 1 Press the TRNF button 2 Dial the number and then press SEND to complete the transfer To make an attended transfer 1 Press the LINEx button to make a call and automati
8. Objectworld Objectworld Unified Communications Server Grandstream GXV 3000 IP Video Phone User Guide 2001 2009 Objectworld Communications Corp All rights reserved Published February 17 2009 Objectworld Objectworld Unified Communications Server Objectworld UC Server Objectworld UC Client Objectworld Connect Objectworld Connect PLUS IT Telephony and The IT Telephony Company are either trademarks or registered trademarks of Objectworld Communications Corp in the United States and or other countries All other trademarks or registered trademarks are property of their respective owners Part No UCS 1011 000 v4 4 Table of Contents 1 Grandstream GXV 3000 IP Video Phone Overview 1 OVONVIOW 3 T gt AE Raia PI ee a E A 2 1 Display FGAturesss urea aie corer enh tot eB int ea ek WRG aod Phun athe pant ae 2 Key Descriptions io tie iL LE ee ee 4 2 Using GXV 3000 IP Video Phone Features 7 Using the GXV 3000 IP Video Phone Call Feature Access Codes 7 Making CallS s 64 6 oq tne pdomacas ddan aio Dean Seales da TTT 9 Answering Cale craig See digas ania ae 12 Holding and Resuming Calls s eanan aaa 12 Muting and Unmuting Calls 13 CONTEPENCIAG vili lie ai a la 13 Transferring Calls 0 e A 14 Ending Cale irere sse trr TEn eNEAN ALA oad fata aa 15 RedIAlING a arrea aa bal ge a ioe and aae hat T E ioni cada Bai 15 FOrWarding Cals smeren erra er e a aa
9. Volume Press the arrow keys to hear and adjust the ring tone volume a fF QO N Press OK to select To adjust the handset speakerphone and headset volume e On the LCD screen use the up down buttons beside the corresponding icon to adjust the volume 2 12 Setting Do Not Disturb The Do Not Disturb DND function can be turned on or off using the menu To turn Do Not Disturb On e Press Mute Delete when the phone is idle to set the phone to DND An icon will flash on the screen The phone will not ring and will send callers directly to voice mail To send a ringing call directly to voice mail e Press the Mute Delete button to reject an incoming call and send it directly to voice mail 2 13 Selecting a Ring Tone Different ring tone options are available from the GXV 3000 phone menu You may want to select a different ring tone to distinguish between your phone and a co workers phone when ringing To select a ring tone 1 Press OK to enter the Main Menu 2 Using the arrow keys navigate to User Preferences and press OK 3 Select Ring Tone 4 Press the arrow keys to hear the ring tones available 5 Press OK to select Objectworld Unified Communications Server 17 2 Using GXV 3000 IP Video Phone Features 2 14 Accessing Call Lists You can view a list of incoming outgoing and missed calls You can also delete an entry from a call list To call a number from a call list Press OK to enter the Main Men
10. ature that must be enabled by your system administrator for use on your phone There are two methods of parking calls In one method UC Server selects the next available park number Alternatively you can select your own park number Having UC Server select the park number is useful if you are uncertain whether a call is already parked at a particular number If more than one identity for example more than one extension number is assigned to your phone then transfer the call rather than putting the active call on hold hold the person retrieving the parked call will hear dead air or silence 8 NOTE If a person whose call has been parked then puts the call on until the other party resumes the call To park a call at the next available park number 1 Put the current call on hold 8 NOTE If your phone has more than one identity assigned to it then Transfer the call instead of putting it on hold 2 Dial 99 Note the hold position that plays over the telephone The hold position is used by the person who answers the parked call UC Server selects the park number for the caller starting at 1 or the next available higher number 24 Objectworld Unified Communications Server Picking up Calls Ringing at Another Extension 4 Press DIAL The call is removed from the hold position and put in the system park position To park a call at a selected park number 1 Put the current call on hold 8 NOTE
11. atures Key Codes Examples and Notes Block Caller ID for all subsequent calls 30 Send Caller ID for all subsequent calls 31 Block Caller ID per call 67 Send Caller ID per call 82 Note This feature code conflicts with the Call Queuing feature code of UC Server Therefore your system administrator may have changed the Send Caller ID feature code number See your system administrator for more information Disable Call Waiting per Call 70 Enable Call Waiting per Call 71 Forward all Calls 72 To forward all calls to extension 300 Forwards all calls unconditionally Forward 1 Dial Number 72 2 At the dial tone dial 300 3 Press 4 Wait for dial tone LCD will display Call FWD Activated Cancel Forwarding all Calls 73 1 Dial Cancels forwarding all calls unconditionally 73 2 At the dial tone hang up Call FWD Activated disappears Forward Calls when Busy 90 To forward calls when busy to extension 300 Forward 1 Dial Number 90 2 At the dial tone dial 300 3 Press 4 At the dial tone hang up Cancel Forwarding Calls when Busy 91 1 Dial 91 2 At the dial tone hang up 8 Objectworld Unified Communications Server Making Calls GXV 3000 Call Features Key Codes Examples and Notes Forward Calls when Delayed 92 To forward calls when delayed to extension 300 Forward 1 Dial Number 92 2 At the dial tone dial 300 3 Press 4 At th
12. ave an audible bell that rings after business hours Night bell support can also allow employees to contact security after hours This feature can allow employees for example on manufacturing floors who are not stationed at a particular desk to answer any telephone receive incoming calls Make sure that such features as call 8 NOTE To use ringing call pick up your phone must be configured to forwarding and do not disturb are not enabled on the phone To answer a call on another user s phone 1 Whenyouheara phone that you want to answer dial 78 lt Extension gt Make sure that you dial on your own phone 78 plus the extension of the phone that is ringing 2 Ifthe phone has stopped ringing by the time you dial the 78 code the system prompts you to enter your pickup ID you with That is not a valid pickup ID and asks you to enter a valid 8 NOTE If the pickup ID that you enter is invalid the system prompts pickup ID 3 4 Using the UC Server Conference Bridge UC Server has the ability to support a limited sized conference bridge application The number of participants is limited to the number of licenses available however additional conference expansion licenses can be purchased Use your SIP phone during the conference to access several options such as muting or adding participants To access the conference bridge 1 From an internal telephone dial 7050 TIP You can also dial 7050 to access th
13. cally place the active line on hold 2 Dial the phone number and then press SEND Once the call is established press TRNF Press the blinking line key to transfer the call and hang up 14 Objectworld Unified Communications Server Ending Calls To cancel a transfer e Press TRNF again to cancel the transfer Alternatively press HOLD to hold the line 2 8 Ending Calls To enda call e To end a call hang up the phone The phone status icon on the display will be off when the handset is on hook To end a call on speakerphone Press the SPEAKER button 2 9 Redialing To redial the last number dialed 1 Take the Handset SPEAKER Headset off hook Alternatively press an available line key this activates speakerphone The corresponding LED will be red 2 Press the SEND button Alternatively press the REDIAL soft key 2 10 Forwarding Calls Only if the call feature codes have been enabled by your system administrator will the call forwarding features work as per the instructions below If the Grandstream call feature codes are enabled then you can forward all calls or forward only those calls when busy or delayed NOTE The Grandstream call feature codes are disabled by default You can forward all calls or forward only those calls when busy or delayed The default delay time is 20 seconds before the call is forwarded to another number or to voice mail if call forwarding when delayed is not enabled
14. cipants Response Including yourself there are x participants s Press to return to the conference 3 5 Queuing Calls Call queuing allows callers to remain in a queue while they wait for their call to be answered If callers know the queue number they can dial directly into the queue The company agent is typically associated with a particular area of expertise for example sales or support A support agent who is ready to answer calls can log into the support agent queue and receive support calls in order of arrival Call queuing allows calls to be distributed evenly among the agents that are logged into the queue For more information on queuing calls see the following sections Logging in and out of a call queue e Temporarily stop accepting queued calls e Checking your agent status in a call queue Objectworld Unified Communications Server 27 3 Using UC Server Features Logging in and out of a call queue call queue 82 conflicts with one of the Grandstream feature codes Send Caller ID Therefore your system administrator may have changed the call queuing codes from their default values listed below For more information see your system administrator NOTE The call queuing codes in particular the code to Log out of a To log in to a queue as an agent 1 Dial 81 lt QueueNumber gt 2 Hangup To log out of a queue as an agent 1 Dial 82 lt QueueNumber gt As previously noted your s
15. ck camera to make a call without video When the button is activated a red camera icon flashes on the LCD to indicate the call is not in video mode the camera is blocked for privacy and the phone functions as a normal IP phone Objectworld Unified Communications Server Key Descriptions Key Button Key Button Definitions Enable disable mute On an active call press Mute to mute the call For more information see Muting and MUTE DEL Unmuting Calls on page 13 When using in keypad configuration functions as a Delete key Activate deactivate Do Not Disturb DND when idle For more information see Setting Do Not Disturb on page 17 Reject an incoming ringing call and send directly to voice mail Enable disable camera local loopback display and On screen display OSD This key functions in loop switch when pressed continuously the camera local loop back CAMERA LOOPBACK pis OSD display Picture in Picture PIP PIP swap will appear or happen on the LCD PLAY and OSD ON OFF screen continuously in a loop mode XML based Video Phone Address Book AT ADDRESS BOOK Enable disable hands free speakerphone mode SPEAKER HOLD Place active call on hold For more information see Holding and Resuming Calls on page 12 SEND Press SEND to dial a new number or redial the last number dialed For more information see Making Calls on page 9 Functions as an Enter key when using Mini Web Browser combined with fou
16. e conference bridge from the dial by extension or dial by name directory TO 2 Enter the 4 digit conference ID 3 Follow the prompts to access the conference bridge TIP To access the list of options you can press while the conference is in progress TO 26 Objectworld Unified Communications Server Queuing Calls Conference option list When you press during a conference the following options are available The available options depend on at which point during the conference you press Only relevant options are available Press 1 to mute yourself Response You are now muted e Press 2 to unmute yourself Response You are now unmuted e Press 3 to disable entry and exit notifications Response Entry and exit notifications have been disabled e Press 4 to mute all other participants Response All others have been muted to new callers who join the conference To mute new callers press 4 8 NOTE When you press 4 to mute all participants this does not apply again e Press 5 to unmute all other participants Response All others have been unmuted e Press 7 to toggle between closing and opening the conference to additional participants Response The conference is now closed to additional participants Response The conference is now reopened to additional participants e Press 9 to end the conference e Press 0 to report the number of parti
17. e dial tone hang up LCD will display Call FWD Activated Cancel Forwarding Calls when Delayed 93 1 Dial 93 2 At the dial tone hang up 2 2 Making Calls For information on making calls see the following sections e Handset speakerphone and headset mode e Making a call using a phone number e Making a call using multiple SIP accounts and lines e Making a call using an IP address Handset speakerphone and headset mode Handset mode can be toggled between Speaker and Headset To switch between Handset and Speaker Headset e Press the Hook Flash in the handset cradle or press the SPEAKER button Making a call using a phone number There are several ways to make phone calls that include entering the number using redial or the menu To make a call 1 Pick up the handset or press SPEAKER Headset Other methods of making calls are e Press an available LINE key activates the speakerphone Enter the phone number Press the SEND key Objectworld Unified Communications Server 2 Using GXV 3000 IP Video Phone Features To redial the last phone number dialed 1 Pick up the handset or press SPEAKER Headset Alternatively e Press an available LINE key activates the speakerphone The corresponding LED will be red 2 Press the SEND button to redial the last number called To make a call using the menu 1 Press the OK button to bring up the Main Menu 2 Select Phone Book and select a phon
18. e number 3 Press OK to select the number 4 Press OK again to dial the number The call will dial out in speaker mode Making a call using multiple SIP accounts and lines The GXV 3000 can support up to three independent SIP accounts Each of the three line buttons Line Line 3 is virtually mapped to an individual SIP account The name of each account is conveniently printed next to its corresponding button In off hook state select an idle line and the name of the account as configured in the web interface is displayed on the LCD and a dial tone is heard Alternatively press the selected line continuously until the related SIP profile shows up on the LCD To make a call e Select the line you wish to use The LED lights up in solid red To switch lines before dialing s Press the same LINE button one or more times If you continue to press a LINE button the selected account will circulate among the registered accounts For example when LINE is pressed the LCD displays the account name such as VoIP 1 If LINEI is pressed twice the LCD displays the second account name such as VoIP 2 and the subsequent call will be made through SIP account 2 10 Objectworld Unified Communications Server Making Calls Making a call using an IP address Direct IP calling allows two parties to talk to each other in an ad hoc fashion without a SIP proxy This kind of VoIP call can be made between two phones if B
19. low by SEND or 192 168 0 2 calling 192 168 0 23 dial 23 follow by SEND or Objectworld Unified Communications Server 11 2 Using GXV 3000 IP Video Phone Features 192 168 0 2 calling 192 168 0 123 dial 123 follow by SEND or 192 168 0 2 dial 3 and 03 and 003 results in the same call call 192 168 0 3 2 3 Answering Calls 8 NOTE To send an incoming call directly to voice mail press MUTE DEL to reject the call and forward it to voice mail To answer a call e Pick up the handset to answer the call normally TIP Alternatively press the SPEAKER button to answer a call in 0 either speakerphone or headset mode Using call waiting to answer another call If you are on a call and another call comes in then you will hear a call waiting tone and the next available line will flash red To answer an incoming call while on another call e Press the corresponding LINE button to put the current caller on hold and switch to the incoming call 2 4 Holding and Resuming Calls To place a call on hold e While ona call press the HOLD button to put the caller on hold To resume a call on hold e Press the corresponding blinking LINE key to resume the call To answer or place a call while on another call e Press a LINE key to answer or place another call This automatically puts the current caller on hold The Call Waiting tone is audible when the line is in use and there is a call that is waiting to
20. ocumentation aspx Objectworld Unified Communications Server 1 1 Grandstream GXV 3000 IP Video Phone Overview 1 2 Display Features The LCD display disappears when the screensaver is on If you do not want the LCD display you can turn it off Connectivity Status and or Handset Speaker Ringer Volume SIP Proxy Server status Fri IERI e Dote 3 modes solid blinking blank User ID Missed Call icon Icon 09 33 00 09 33 00 Grandstream Th 5321 oo IP 192 168 1 188 Phone IP Address LCD Icon Definitions Connectivity Status SIP Proxy Server Icon Solid Connected to SIP Server IP address received Blinking Physical connection failed Blank SIP Proxy Server not registered Phone Status Icon Off When the handset is on hook On When the handset is off hook Speakerphone Status Icon Flash When phone rings or a call is pending Off When the speakerphone is off On When the speakerphone is on Handset Speakerphone and Ring Volume Icon Each icon appears next to the volume icon To adjust the volume use the up down button Real time Clock Synchronized to Internet time server Internet required Time zone configurable via web browser AM PM indicator Objectworld Unified Communications Server Display Features lcon LCD Icon Definitions Missed Call Icon Ch The icon appears when you miss a call The number indicates the number of missed calls
21. oth phones have public IP addresses or Both phonesare on the same LAN VPN using private or public IP addresses or e Both phones can be connected through a router using public or private IP addresses with necessary port forwarding or DMZ To make a direct IP call Press OK to bring up the Main Menu Select Direct IP Call Press OK to select ha O N Enter a 12 digit target IP address For example If the target IP address is 192 168 1 60 and the port is 5062 for example 192 168 1 60 5062 enter the following 192 168 1 60 5062 Where the key represents and the key represents 5 Press OK to initiate the call Quick IP Call Mode Dial an IP address under the same LAN VPN by keying in the last octet in the IP address This partially simulates a PBX function using the CMSA CD without a SIP server Static IP usage is recommended 8 NOTE See your system administrator regarding how to access the web setup function To set up the phone to make Quick IP calls Access the web setup function 2 Inthe Advanced Settings page set the Use Quick IP call mode to YES When xxx is dialed where x is 0 9 and xxx lt 255 a direct IP call to aaa bbb ccc X XX is completed aaa bbb ccc is from the local IP address regardless of the subnet mask The numbers xx or x are also valid The leading 0 is not required but is okay For example 192 168 0 2 calling 192 168 0 3 dial 3 fol
22. ples and Notes To pickup a call that is ringing at extension 300 dial 78300 To pickup a call that is currently connected to extension 300 dial 27300 To automatically connect to the conference server bridge number 1234 dial 70501234 To connect to the conference server dial 7050 You will then be prompted to enter a bridge number To park a currently connected call at park number 1234 1 Put the current call on hold 2 Establish a new call 3 Dial 991234 The call is automatically parked at 1234 To park a currently connected call 1 Put the current call on hold 2 Establish a new call 3 Dial 99 The system will tell you what number the call is parked at To pickup a call parked at 1234 dial 981234 Objectworld Unified Communications Server 23 3 Using UC Server Features UC Server Call Features Key Codes Examples and Notes Paging Contact your system administrator for Sending a Live Page You can send a live page instructions on sending recorded pages 72 To send a live page 1 Dial 72 or PA 2 After you hear the tone begin speaking 3 When you are finished with the page hang up or use the end call function on your phone 3 2 Parking Calls and Picking up Parked Calls You can park an active call and then have the parked call picked up on another phone This feature is useful if you want to change phones during a call 8 NOTE Call park pickup is a fe
23. r arrow keys to use keypad to navigate web page if no USB keyboard mouse Objectworld Unified Communications Server 5 1 Grandstream GXV 3000 IP Video Phone Overview 6 Objectworld Unified Communications Server 2 Using GXV 3000 IP Video Phone Features This chapter outlines the features that are available on the Grandstream GXV 3000 IP Video phone UC Server supports the following main features of the Grandstream GXV 3000 IP unless otherwise noted Using the GXV 3000 IP Video Phone Call Feature Access Codes Making Calls Answering Calls Holding and Resuming Calls Muting and Unmuting Calls Conferencing Transferring Calls Ending Calls Redialing Forwarding Calls Changing the Volume Setting Do Not Disturb Selecting a Ring Tone Accessing Call Lists Accessing Voice Mail 2 1 Using the GXV 3000 IP Video Phone Call Feature Access Codes To access various call features key press sequences are provided by the GXV 3000 disabled by default due to a conflict with one of the UC Server feature access codes Therefore the codes below will only work if the system administrator has enabled the Grandstream feature access codes NOTE The Grandstream feature access codes listed below are Objectworld Unified Communications Server 7 2 Using GXV 3000 IP Video Phone Features The GXV 3000 supports traditional and advanced telephony features provided the server supports them GXV 3000 Call Fe
24. re summarized in the following section e Using the UC Server Call Feature Access Codes UC Server supports the following features listed below e Parking Calls and Picking up Parked Calls e Picking up Calls Ringing at Another Extension e Using the UC Server Conference Bridge e Queuing Calls e Paging 3 1 Using the UC Server Call Feature Access Codes To access various call features key press sequences are provided by UC Server system configuration See your system administrator for more 8 NOTE Some features may be unavailable depending on the particular information UC Server Call Features Key Codes Examples and Notes Transferring Calls Transfer a call to another user s voice mail 86 extension To transfer to extension 300 s voice mail Allows you to transfer a current call to dial another user s voice mail PA PBA service 86300 This features is useful when the intended recipient is away from their desk or out of the office Note The extension dialed must be at least 3 digits long Objectworld Unified Communications Server 21 3 Using UC Server Features UC Server Call Features Key Codes Transfer a call to a call queue 80 queue Use this feature to transfer a caller toa preconfigured departmental call queue If no agents logged into the queue are available to take the call the caller is put on hold until an agent is available Queuing Calls Log into a call queue Allows
25. u Using the arrow keys navigate to Call History and press OK Select Incoming Calls Outgoing Calls or Missed Calls Use the arrow keys to select a phone number Press OK to select oa fF WwW N Press OK again to dial To delete an entry from a call list Press OK to enter the Main Menu Using the arrow keys navigate to Call History and press OK Select Incoming Calls Outgoing Calls or Missed Calls Use the arrow keys to select a phone number Press the MUTE DEL button a fF WwW N 2 15 Accessing Voice Mail A blinking red message waiting indicator MWI indicates that a message is waiting NOTE Each line has a separate voice mail account To access voice mail 1 Press the MSG button An interactive voice response IVR will prompt you through the process of message retrieval 2 Press a specific LINE to retrieve messages for a specific line account To check which line account has a message 1 Press the MSG button This always checks the primary account 2 Check each line for stutter tone 18 Objectworld Unified Communications Server Accessing Voice Mail 3 Check missed calls using the menu Objectworld Unified Communications Server 19 2 Using GXV 3000 IP Video Phone Features 20 Objectworld Unified Communications Server 3 Using UC Server Features This chapter outlines the phone features that are available with UC Server The UC Server call feature access codes a
26. y Aid head E poi Leoni en 15 Changing the Volume R A 0 R RR Td E EE EE EEEE EEA EEEE ae 16 Setting Do Not Disturb a a Z 8 RT ee eee eens 17 Selecting ARNO TONG are eee hea ie Seared teas an id haba ees 17 Accessing Call Lists 1 soir i aap eet nd eae Peed wears SVENE 18 Accessing Voice Mail 18 3 Using UC Server Features eee ees 21 Using the UC Server Call Feature Access Codes ee eeeaes 21 Parking Calls and Picking up Parked Calls anaa 24 Picking up Calls Ringing at Another Extension LL 25 Using the UC Server Conference Bridge 26 Queuing Calls sua ech alate glead gente ane ENAERE Rl ap tate ia a alae an aAA sata innit ots 27 PAGING 2 2 ri ica Le iii 29 1 Grandstream GXV 3000 IP Video Phone Overview This document is designed to outline the features and functions of the Grandstream GXV 3000 IP Video phone in relation to the Objectworld Unified Communications ServerTM This chapter covers the following topics e Overview e Display Features e Key Descriptions 1 1 Overview This document is not intended to replace the Grandstream GXV 3000 IP Video Phone User Manual For more detailed information about the product particularly its operation in the absence of UC Server please refer to the Grandstream User Manual Reference Card available on the Objectworld web site at 8 NOTE For information on using your telephone mailbox see the Quick www objectworld com support d
27. you to start receiving calls for the specified queue 81 queue Log out of a call queue 82 queue Allows you to stop receiving calls for the specified queue Temporarily Stop Accepting Queued Calls 83 lt 1 9 gt Temporarily makes yourself unavailable for accepting queued calls while not resetting the longest idle agent status Reset agent status to available 83 0 Make yourself available again to accept queued calls Check agent status in a call queue 84 queue Check your agent status to verify whether you re currently logged into a call queue temporarily unavailable or currently logged out of a call queue Examples and Notes To enter queue 500 dial 80500 To transfer a caller to queue 500 1 Press Transfer 2 Dial 80500 3 Press Send To login as an agent to receive calls directed to queue 500 dial 81500 To logout as an agent to no longer receive calls for queue 500 dial 82500 Note If you are using a Grandstream phone then this feature code may conflict with the Caller ID feature code of Grandstream if your system administrator has enabled the Grandstream feature access codes If this is the case then your system administrator may have changed the Log out of a call queue feature code number See your system administrator for more information Dial 83 Press a number from 1 to 9 to indicate your reason for being unavailable Dial 83 Press 0 at the prompt
28. ystem administrator may have changed the code number from the default value of 82 For more information see your system administrator 2 Hangup To dial directly into a queue as a caller 1 Dial 80 lt QueueNumber gt 2 Hangup 8 NOTE Contact your system administrator to obtain the queue number for your queue Temporarily stop accepting queued calls If you are logged into a queue to accept incoming queued calls there may be times when you wish to temporarily stop accepting queued calls without logging out of the queue You can manually set your status to unavailable to prevent accepting further incoming queued calls without logging out of the queue Temporarily setting your status to unavailable does not change your longest idle position in the agent group When you make yourself available again by logging back into the queue your idle time is based on the time since your last call including the time that you were unavailable To set your agent status to unavailable 1 Dial 83 2 Press a number from 1 to 9 to indicate your reason for being unavailable 28 Objectworld Unified Communications Server Paging 3 Hangup To set your agent status to available 1 Dial 83 2 Press 0 at the prompt 3 Hang up Checking your agent status in a call queue You can check your agent status to verify whether you re currently logged into a call queue whether your status is set to temporarily unavailable or whether
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