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Gigaset N510 IP PRO

1. F Settings Date Time gt page 75 Audio Settings Music on Hold gt page 78 Registration De reg Handset gt page 70 E Telephony Area Codes gt page 78 VoIP Assistant Send Connections INT 1 INT 6 gt page 81 Rec Connections INT 1 INT 6 gt page 82 Access Code gt page 86 E System gt page 84 Base Reset gt page 84 Base Restart Repeater Mode gt page 83 Local Network gt page 78 Update Firmware gt page 82 System PIN gt page 77 Eco Mode Eco Mode gt page 67 Eco Mode gt page 67 RS Contacts 34 Making calls Making calls You can make calls on a Gigaset handset connected to your base Please note You can make up to four external calls at the same time via your base depending on the quality of your DSL connection Making an external call External calls are calls made via the public telephone network fixed line mobile phone network or via the Internet VoIP To make an external call you need to define one of the phone connections as a send con nection You have the following options Assign a connection to the handset as a send connection permanently page 81 If necessary you can use a fallback connection via a display key page 76 Select a send connection on the handset each time you make a call Permanently assigned send connection Prerequisite A specific connection is assigned to the handset as a send connection
2. 08 129 Private IP address 2000 129 Protocolsicinc ct veweeserv ei giet 130 POKYN E ot bok AE 130 Proxy server ec cece cece cence eee ee 130 Public IP address 0000 130 Q Quality of Service 000 130 Questions and answers 111 Quick Start Wizard Initial configuration 96 R R key function for VoIP 104 RAM n cveresiswins saa nharedaa seo dates 130 Random Access Memory 130 Read Only Memory 0005 131 Receive number display on the handset 38 Reception booster see Repeater Registering with Web configurator 89 Registering handset 69 Registrate sero cise care e aor babar ee 130 Repeater eee ee eee eee cece 83 Restarting cece eee eee eee ee 109 RFC 2833 DTMF signalling 103 Ringback when the call is not answered 130 when the number is busy 130 ROM wi aad ced Stele couse AeA 131 Router ecko 6 ak nea r eaat 131 ROUTING ocene isere eee eee eee eee eee 131 RTP iaaa Heras ad eee 131 RTP Port vies iceees daa cina ad dareawes oars 131 S Saving access code 0 e eee 86 Scope of delivery cece eee 8 Select services cece cece eens 41 Sender s address e mail 58 SEVE sesei eh i ccaee wee ara Deiis 131 Service information checking 118 Services online direct
3. rtra 42 network mailbox 0eee 64 Demilitarised Zone 4 124 De registering from Web configurator 90 De registering handset 70 DHCP cits see Gabo ates deena 123 124 Dialling IP address eee cece eee 36 Differentiated Service Code Point 124 Digital Subscriber Line 124 Access Multiplexer 0005 124 Directory OPENING wade cnet dea oe hee eeda sae 47 searching for anentry 48 transferring to from PC 107 Directory file content vCard format 108 Directory transfer 000 107 Display call duration costs 0 00005 53 Name CNIP cece cee eee ees 38 name from online directory 38 number CLI CLIP 000005 38 Display keys ASSIN Gei srek heed msde vee es 75 Display name VoIP 206 124 Disposal 0 eee e cece e eee ee eee 119 DMZ re seisest apna dee ete EEE ENNS 124 DNS i553 carn heene case TE ven 124 DNS server preferred cece cece e eee eee 79 Domain name eee cece eee 124 Domain Name System 124 DSP ann kee n e EE E Era 124 DSL a RA ERa a e e nee 124 DSLAM aknee a Ee E EEA 124 DTMF signalling for VoIP 103 140 Dynamic DNS 0 cece eee eee 125 Dynamic Host Configuration Protocole aaan eaa ete 123 Dynamic IP address 124
4. 0055 92 external call aunis 43 Annex B for G 729 enabling 100 internal call 0 cee eee eee 73 Anonymous calling 00 e00005 41 Call accepting cece eee eee 37 Answering machine Caller picture 0 eee eee eee 38 configuring for fast access 64 Calling Application Layer Gateway ALG 122 anonymously 0 e eee ee ee 41 Arabic characters entering 92 entering IP address usua 36 Area code from online directory 49 setting own area code 0 78 from Yellow Pages 0006 49 Asymmetric Digital Subscriber Line 122 internally ec eee eee eee eee 71 Authentication 000eeeeee ees 122 Calling Line Identification 38 Authorisation c cecececceee 120 Certificate error eee eee 17 54 Auto configuration BS te ASE nO A Eat SSN Ene a 8 1 7 CF Pe 1 22 Auto configuration code 18 Changing internal numbers 000 74 B names of internal parties 73 Base system PIN cece cece e eee e 77 connecting to PABX 6 86 Checkboxes 0 cece eee eens 92 power consumption 121 CED CLIPE Sake avy n gies ee vale tee 38 restoring to default settings 84 Client ceca stone tates caged anes 123 SCHLING fis dereita a cadadens eee eee 75 CNIP sacs sislss Se etd hetae see he cdi es 38 setting Upisi vece eveca
5. You can use the base functions of your Gigaset N510 IP PRO via a registered handset On the Gigaset SL610 PRO C610H SL78H SL400H S79H or S810H handsets the base functions are contained in the handset menu Handset specific functions are not shown below In place of the handset specific functions appears in the submenus Function names may vary between the individual handsets On some Gigaset handsets you can choose between Simplified standard mode and Com plete expert mode menu views Menu options that are only available in expert mode are marked with the icon To open the main menu press when the handset is in idle status X Messaging E mail J Voice Mail Play Messages Net AM IP1 Net AM IP6 Network Mailboxes Net AM IP1 Net AM IP6 Set Key 1 Net AM IP1 Net AM IP6 Select Services Next Call anon Call Divert Internal Line IP1 IP6 Call Waiting All Calls anon Transfer ECT gt page 54 gt page 64 gt page 64 gt page 64 page 44 page 42 page 42 page 43 page 41 page 43 33 Menu tree Info Centre only on Gigaset Gigaset SL610 PRO SL78H SL400H gt page 59 S79H oder S810H handset on Gigaset C610H handsets you will find the Info Center in the Additional Features menu
6. cece eee eee eee eee 71 Making cost effective calls 53 Maximum Receive Unit 128 Maximum Transmission Unit 128 MDDS ieena eane E cashew 3 128 Media Access Control 56 128 Medical equipment 006 7 Menu Web configurator overview 95 Menu bar cece cece prn ee ee 91 Message deleting e mail 0 58 playing back network mailbox 66 Message key ceeee cence eens 54 Index Message list email ncecatan dete eae AAN 55 network mailboxes 06 66 Million bits per second 6 128 MRU 4 cc stirs ticeddeh oadus a dare dee ac 128 MTU cotcceicadecoatics arie ETA 128 Music on hold 000008 78 128 MWI Lighters e aena 54 106 N Name display name VolP 124 displaying caller s name CNIP 38 of ahandset eee 73 of caller from online directory 38 Name handset changing 101 NAV ana aa 8 ise Svea a 8 128 SVIMIMOGU Gs erop anda md aeea as 132 Navigation area eee eee 91 Network jasc ede ceerceniaieieieiee 129 Ethernet cece eee eens 125 Network Address Translation 128 Network mailbox 20 00 64 activating deactivating 64 CAMING se eases eevee ced enacts 65 66 configuring for fast access 64 entering number 06 64 EA EEEE oleate e
7. 143 Index Wide Area Network 00005 133 Withholding phone number display 41 suppressing speech pauses VoIP 100 Working area 2c cece eee eee 92 Y Yellow Pages cecceeeeceeeeee 47 144 Issued by Gigaset Communications GmbH Frankenstrase 2a D 46395 Bocholt Gigaset Communications GmbH 2011 All rights reserved Subject to availability Rights of modification reserved www gigaset com A31008 M2217 R101 3 7619
8. Transfer rules The directory entries from a vcf file that are loaded onto the handset will be added to the directory If an entry already exists for a name it will either be supplemented or a new entry for the name will be created The process will not overwrite or delete any phone numbers Please note Depending on your device type up to three entries with the same name are created in the directory for each vCard one entry per entered number 107 Configuring the phone via the Web configurator 108 Directory file content vcf file The following data if available is written into the vcf file for entry into the directory or transferred from a vcf file into the handset directory Surname First name Number Number office Number mobile E mail address Birthday YYYY MM DD and time of the reminder call HH MM separated by a T example 2008 12 24T1 1 00 LAE A E E E E a Other information that a vCard may contain is not entered into the handset directory Example of an entry in vCard format BEGIN VCARD VERSION 2 1 N Smith Anna TEL HOME 1234567890 TEL WORK 02991 23456 TEL CELL 0175987654321 E MAIL anna smith com BDAY 2008 12 24T11 00 END VCARD Changing the base settings registering handsets You can use the Web configurator to Switch the base to registration mode to register handsets to the base This setting cor responds to pressing and holding the registration paging button on the fron
9. page 81 ig Enter the number and press the talk key a x A The number is dialled Or Press and hold A list of your phone s connections will be displayed K Select a line piai Press the display key or the middle of the control key ris Enter the number The number is dialled approximately 3 5 seconds after the last digit is entered Instead of the talk key LZ you can also press the speaker key 0 on the handset to make a call in speaker mode In this user manual each of these variants is indicated by Press the talk key J The dialled number and the send connection used are shown in the display e g via IP2 The connection name you have assigned is displayed where available Otherwise the default name is used Please note If you use VoIP to make a call to the fixed line you may also have to dial the area code for local calls depending on the provider You can avoid having to dial your own area code by entering it in the configuration and activating the Predial area code for local calls via VoIP option see Web configurator page 103 35 Making calls 36 Selecting a line for each call Prerequisite Sel at each call has been assigned to the handset instead of a send con nection gt page 81 i Enter the number and press the talk key The list of all the phone s connec 7 tions is displayed K Select a line fem Press the display key or the middle of the control key If a dialling pla
10. Settings Telephony gt Area Codes Check that the pre set area code is correct gt You can enter data in the following fields 5 Select change input field D Navigate in the input field If necessary delete number press the display key i 1 Enter number Press the display key Example International Code 00 4 Local Area Code E Activating deactivating music on hold o gt F Settings Audio Settings gt Music on Hold Press QATA to activate or deactivate the music on hold M on Setting the base s IP address in the LAN 78 Prerequisite Your base is connected to a router or aPC page 10 An IP address is required in order for the LAN to recognise your phone The IP address can be assigned to the phone automatically by the router or manually If done dynamically the router s DHCP server automatically assigns an IP address to the phone The base s IP address can be changed according to router settings With manual static assignment you assign a static IP address to the phone This may be necessary depending on your network configuration e g if your phone is con nected directly to a PC Please note To assign the IP address dynamically the DHCP server on the router must be activated Please also read the user manual for your router Configuring the system settings CG gt F Settings gt System gt Local Network 1 If the system PIN is not 0000 enter the sy
11. The functions of the menu page 91 selected in the menu bar are listed in the navigation area REKOR If you select a function the associated page containing Telephony information and or input fields opens in the working area Connections The selected function is highlighted in orange Audio Number Assignment Call Divert If a function is assigned subfunctions these are listed below the function as soon as you select the function in the example Telephony Dialling Plans Network Mailboxes The relevant page for the first subfunction highlighted in x F Advanced VoIP settings orange is displayed in the working area Messaging Directories Management 91 Configuring the phone via the Web configurator 92 Working area Depending on the function selected in the navigation area information or dialog boxes are displayed in the working area that allow you to make or change your phone settings Making changes Make settings via input fields lists or options There may be restrictions regarding the possible values for a field e g the maximum number of characters entering special characters or certain value ranges To open a list click You can choose between default values There are two kinds of options Checkboxes You can activate one or more options from a list Active options are indicated by V non active options by C You can activate an option by clicking C The status of the o
12. URIs can be entered in the phone as a number By dialling a URI you can call an Internet subscriber with VoIP equipment URL Universal Resource Locator Globally unique address of a domain on the Internet A URL is a subtype of the URI URLs identify a resource by its location on the Internet For historical reasons the term is often used as a synonym for URI User ID See Username Username Name number combination for access e g to your VoIP account or your private address directory on the Internet Vv Voice codec See Codec VoIP Voice over Internet Protocol Telephone calls are no longer placed and transmitted over the telephone network but over the Internet or other IP networks VoIP provider A VoIP SIP or Gateway provider is an Internet service provider that provides a Gate way for Internet telephony As the phone works with the SIP standard your provider must support the SIP standard The provider routes calls from VoIP to the telephone network analogue ISDN and mobile and vice versa WwW WAN Wide Area Network Wide area network that is unrestricted in terms of area e g Internet 133 Accessories Accessories Gigaset handsets Upgrade your Gigaset to a cordless PABX Gigaset SL610H PRO handset C E E E E E E E E E G 1 8 TFT colour display Ergonomic keypad with adjustable illumination and keypad protection Headset connection via Bluetooth or 2 5 mm jack Bluetoot
13. Back Options 1 Subject of the e mail message A maximum of 120 characters are displayed 2 Text of the e mail message abbreviated if necessary Press the end call key to return to the incoming message list Please note If the e mail does not contain any standard text the message View of E mail not pos sible will briefly appear 57 E mail notifications Viewing e mail sender s address Prerequisite You have opened the e mail notification to read it page 57 AN gt From Select and press fff The sender s e mail address is displayed over several lines if necessary maximum 60 lines Back Press the display key to return to the incoming message list Example display on the Gigaset SL610 PRO handset Anna Sand mailp com Options Deleting e mail messages 58 Prerequisite You have opened the incoming e mail list page 55 or the header or sender s address for an e mail is displayed page 57 OAE gt Delete Select and press JA Yes Press the display key to confirm the security prompt The e mail is deleted from the POP3 server Info Center continuous Internet access from your phone Info Center continuous Internet access from your phone You can use your phone to retrieve online content from the Internet i e request info serv ices that are provided specifically for the telephone The info services available are con stantly updated Please note Y
14. Ifa new connection is configured it is assigned as the receive connection to all internal parties and Answer Machine 1 Ifa connection is not assigned as the receive connection to any internal party calls on this connection will not be signalled Updating the phone firmware 82 Prerequisite The phone is connected to the Internet i e connected to a router gt page 12 If necessary you can update your phone s firmware The firmware update is downloaded directly from the Internet by default The relevant Web page is preconfigured in your phone Prerequisite The phone is in idle status i e No calls are being made There is no internal connection between the registered handsets The base menu is not open in any of the handsets Starting the firmware update manually CG gt Settings gt System Update Firmware Select and press fff p Enter the system PIN and press J4 Yes Press the display key to start the firmware update D ann phone establishes a connection to the Internet Configuring the system settings Please note The firmware update can take up to six minutes depending on the quality of your DSL connection When updating from the Internet checks are made to ensure that no newer ver sion of the firmware exists If this is not the case the operation is terminated and a message is issued to that effect Ey Repeater support You can increase the range and
15. JJ on the display screen K 23 First steps IP Assistant IP Assistant IP Assistant Registering at provider gt Use the keypad to enter your password gt Press the key under on the display screen gt Using the keypad enter the user name that you received from your VoIP provider gt Press the key under JJ on the display screen Once you have made all the necessary entries the IP wizard will try to register the phone with the VoIP provider After successful registration the message Your IP account is registered at your pro vider appears in the display The connection wizard starts 24 First steps 2 Connection wizard Using the connection wizard you can assign the previously configured connections page 18 to the internal parties as receive or if applicable as send connections Inter nal parties are the registered handsets Receive connections are the phone numbers connections on which you can be called Incoming calls are only forwarded to the internal parties end devices for which the relevant connection is assigned as receive connection Send connections are the numbers that are sent to the called party The network pro vider calculates charges based on the send connections You can assign each internal party a number or the associated connection as a send connection Each connection number of your phone can be both a send as well as a receive con
16. The ringback request is automatically cancelled after about two hours depending on the network provider Ringback when the number is busy CCBS Completion of calls to busy subscriber If a caller hears the busy tone he or she can activate the ringback function As soon as the connection is free the caller is called back As soon as the caller lifts the earpiece the connection is made automati cally Glossary ROM Read Only Memory A type of memory that can only be read Router Routes data packets within a network and between different networks via the quickest route Can connect Ethernet networks and WLAN Can be a Gateway to the Internet Routing Routing is the transfer of data packets to another subscriber in your network On their way to the recipient the data packets are sent from one router to the next until they reach their destination If data packets were not forwarded in this way a network like the Internet would not be possible Routing connects the individual networks to this global system A router is a part of this system it transfers data packets both within a local network and from one network to the next Transfer of data from one network to another is per formed on the basis of a common protocol RTP Real Time Transport Protocol Global standard for transferring audio and video data Often used in conjunction with UDP In this case RTP packets are embedded in UDP packets RTP port Local Port that is us
17. fixed line or mobile number For each of your VoIP connections VoIP accounts you can determine if and when calls to the corresponding VoIP number should be diverted to a different VoIP phone number 101 Configuring the phone via the Web configurator 102 User defined dialling plans specifying rules for telephony You can define your own dialling plans in the Dialling Plans area on the Web page Settings gt Telephony gt Dialling Plans You can specify the following dialling plans You can define a connection for specific phone numbers which is always to be used to dial these numbers and therefore also for billing and define if the number is to be dialled with the area code If you enter only a few digits e g local area national or mobile network code any call to a number beginning with these digits will be made via the selected connection If you block specific phone numbers your phone will not establish a connection to these numbers e g 0190 or 0900 numbers These dialling plans apply to all registered handsets The send connection settings are inactive when you dial numbers that are governed by a dialling plan You can activate and deactivate the dialling plans as required Please note Dialling plans with the exception of a block are not effective if you have assigned the line selection to a display key on the handset and you explicitly choose a send con nection from the list of available connectio
18. 1 1 Your phone requires this information to be able to access the Internet The default is 192 168 1 1 gt Press RA to save the settings Please note You can also make local network settings via the Web configurator page 97 79 Configuring the system settings Configuring VoIP connections 80 You can configure up to six VoIP connections on your telephone i e you can assign up to six VoIP phone numbers to your phone You need to set up an IP account VoIP account with a VoIP provider for each connection You must save the access data for this IP account on your phone The IP wizard will help you to do this Launching the IP wizard Settings gt Telephony gt VoIP Assistant You will see the following in the display IP Assistant Start IP installation assistant The procedure for the IP wizard is described on page 18 Each time you run the IP wizard you can configure reconfigure one VoIP connection IP account gt Restart the IP wizard if you wish to configure reconfigure another VoIP connection Please note You can also use the Web configurator to configure and manage VoIP connections page 99 Automatic update for the VoIP provider settings After the first download of the VoIP provider settings your phone will check daily whether a newer version of the file for your VoIP provider is available from the Internet on the con figuration server A
19. C610H SL78H SL400H S79H or S810H The following instructions are based on a Gigaset SL610 PRO handset Some settings can also be carried out via the phone s Web configurator page 87 Setting the date time The date and time must be set in order to show the correct time for incoming calls for example There are two methods of setting the date and time Your base receives the date and time from a time server on the Internet providing that the base is connected to the Internet and synchronisation with a time server is enabled default setting page 106 You can also change the date and time manually via the menu on one of the registered handsets Your base accepts the new time and transfers this information to the connected handsets Setting the date and time on the handset If the date and time have not yet been set on the handset the display key appears Press the display key Or G gt Settings gt Date Time gt You can enter data in the following fields Date Enter the day month and year as an 8 digit number via the keypad e g CJ 0 JG J 2 JO JG JO 2 for 14 January 2011 Time Enter the hours and minutes in 4 digit format via the keypad e g 0 JEO e J for 07 15 am gt Press the display key RIA to save the settings Quickly accessing functions Prerequisite The handset used supports the individual assignment of display keys in idle status gt Press and hold the left or right d
20. Gigaset Green Home be environmentally aware when using your phone For details of our ECO DECT products visit www gigaset com service For more information about your phone visit www gigaset com pro gigasetn510ippro Have fun using your new phone Functions of the button on the base Functions of the button on the base Gigaset NS10 IP PRO _ Registration paging button Functions of the registration paging button on the base Lights up LAN connection active phone is connected to router Flashes Data transfer to LAN connection Press briefly Launch paging handset search display IP address of the base on the handset Press and hold Set base to registration mode You can operate set up and use all the telephone functions on your base with a Gigaset SL610 PRO C610H SL78H SL400H S79H or S810H handset for example Contents Contents Gigaset N5 10 IP PRO See i a AEE 5055 yin EEE OE S ANEO 2 Functions of the button on the base 0 cece cece eee cece en eee 3 Safety precautions 0 cis ccc ence wensenecc esses eacdeusreew ease ceils s 7 First steps teyr orraa sow dunce EEROR EEEE nig Wie EE 8 Checking the package contents 0 cece eee e eee eee e cnet eee eenenes 8 Setting Up the base neesate see GMa Ae eee en ceded ee shee RR O dias 9 Connecting the base 6 cece cece cence eee e eee e cnet eens te eeneneees 10 Registering the handset cece cc
21. Internet at www gigaset com pro Select the product to open the relevant product page for your base where you will find a link to the user manuals To find out what version of firmware is currently loaded page 118 First steps Setting up the base The base station is designed for use in dry rooms in a temperature range of 5 C to 45 C gt Set up the base station at a central point in the building m Please note Pay attention to the range of the base This is up to 300 m in unobstructed outdoor areas and up to 50 m inside buildings The range is reduced when Eco Mode is acti vated gt page 67 The phone s feet do not usually leave any marks on surfaces However due to the multi tude of different varnishes and polishes used on today s furnishings the occurrence of marks on the surfaces cannot be completely ruled out Warning Never expose the telephone to any of the following heat sources direct sunlight or other electrical appliances Protect your Gigaset from moisture dust corrosive liquids and fumes First steps Connecting the base 10 The following diagram is an overview of all connections for your base The individual con nections are described in detail below In order to make calls over VoIP you must connect the base to the Internet see diagram below and register at least one handset to the base page 15 Follow the steps in the order given bel
22. Making security settings managing certificates for TLS authentication The phone supports the establishment of secure data connections on the Internet with the TLS security protocol Transport Layer Security With TLS the client the phone uses certificates to identify the server These certificates must be stored on the base You can manage TLS certificates using the Web page Settings gt Network gt Security This page contains the Server Certificates CA Certificates lists They contain the certifi cates saved in the base The certificates have either already been saved on the base by default or you have downloaded them to your base via the Security Settings Web page The Invalid Certificates list contains the certificates received from servers that have not passed the certificate check when establishing a connection and certificates from the Server Certificates CA Certificates lists that have become invalid e g because they have expired You can remove certificates and download new certificates to the base and you can also accept or reject invalid certificates If the connection to a data server on the Internet is not made because the phone does not accept the certificate received from the server e g when downloading your e mail mes sages from the POP3 server you will be prompted to open the Security Settings Web page The Invalid Certificates list contains the certificate used to make the connection You can display in
23. aA EEN E betes 100 Gateway esses cece cece i krisi oroia 126 Gateway provider 06 126 Gigaset HDSP see HDSP Global IP address 0055 126 Global System for Mobile Communication 126 Group calers ieri oeir eera tita 71 GSM sce diescs iaia qui ESERE E eas 126 H Handset changing internal number 74 changing name 73 101 de registering 04 69 70 JOGATING bs bade nn a 70 PAGING LS Sie iciiuere ores oneta i nni todo 70 registering 00 cece eee eee eens 69 SOTUING ces sida aw senate eds E ore ed 75 transferring a call 4 72 HOSP Praen eani EE EETA 40 100 Headset sssi cece sirere crrigs 126 Help retoer sete ventdualecendaaess 111 High Definition Sound Performance see HDSP HTTP PrOX urrun arapa ene 127 HUD E 127 l IEEE sodui unise ad ea sass 127 Incoming e mail list opening 55 Incoming message list opening e mail 06 55 Info Center cs reres cece eee eee eee ee 59 Operating cc cece cece eee eens 61 Infrastructure network 127 Input fields cece cence eee 92 Installation wizard 008 16 Institute of Electrical and Electronics Engineers 127 Internal conference 1 eee cece eee eee 72 consultation call 00 72 making calls cece eee eee 71 Internal call 0 eee eee eee eee ee 71 call wait
24. an entry in the routing table for the NAT in the router is required to make the phone available The phone must confirm this entry in the routing table at cer tain intervals NAT refresh time so that the entry stays in the routing table For detailed information on the areas see the online Help for this Web page Open the online Help by clicking the question mark F at the top right of the Web page 99 Configuring the phone via the Web configurator 100 Optimising voice quality for VoIP connections Functions to improve the voice quality on VoIP connections are available on the Web page Settings gt Telephony gt Audio The voice quality for VoIP connections is mainly determined by the voice codec used for transferring the data and the available bandwidth of your DSL connection In the case of the voice codec the voice data is digitised coded decoded and com pressed A better codec better voice quality means more data needs to be transferred i e perfect voice data transfer requires a DSL connection with a larger bandwidth You can change the voice quality by selecting bearing in mind the bandwidth of your DSL connection the voice codecs your phone is to use and specifying the order in which the codecs are to be suggested when a VoIP connection is established Default settings for the codecs used are stored in your phone one setting optimised for low bandwidths and one for high bandwidths You can generally sel
25. are deactivated PABX connection settings Digit and display key assignments as well as the key Settings for select services call divert LAR A E A E E A A i E a Call lists are deleted O Settings System gt Base Reset ii Enter the system PIN and press J Press the display key After the reset the base is restarted The restart takes around ten seconds The installation wizard is launched page 16 Configuring the system settings Resetting the base using the button on the base As with resetting the base via the menu all individual settings are reset The system PIN is also reset to 0000 and all handsets registered above and beyond the scope of deliv ery will be de registered _____ Please note For instructions on re registering the handsets after a reset where applicable gt page 69 Remove the cable connections from the base to the router page 12 Remove the base power adapter from the socket page 11 if connected Press and hold the registration paging button page 3 For PoE Power over Ethernet reconnect the base to the router If no PoE plug the power adapter back into the socket Press and hold the registration paging button at least 20 seconds gt Release the registration paging button The base has now been reset vv v v v Checking the base MAC address Depending on your network configuration you may have to enter your base MAC address in your router s access
26. directly connected with each other via a router The settings of any existing firewall installed on your PC allow the PC and phone to communicate with each other m Please note Depending on your VoIP provider it is possible that you will be unable to change individual settings in the Web configurator The phone is not blocked while you select your settings in the Web configurator You can make calls with your phone or modify settings at the same time While you are connected to the Web configurator it is blocked to other users It cannot be accessed by more than one user at any one time 87 Configuring the phone via the Web configurator 88 Establishing a connection via the phone s IP address gt Determining a telephone s current IP address via one of the registered handsets You can see the phone s current IP address in the handset display by briefly pressing the registration paging button on the base Your phone s IP address can change if you have activated dynamic IP address assign ment page 78 Warning If one of the four parts of the IP address contains leading zeros e g 002 these zeros must not be entered in the Web browser address field Otherwise the Web browser will not be able to establish a connection to the Web configurator Example The IP address 192 168 002 002 is displayed on the phone 192 168 2 2 should be entered in the address field gt Launch the Web browser on your PC
27. editing the directories of the regis tered handsets Store the directories on a PC Entries are stored in vCard format in a vcf file on the PC You can download these files onto every registered handset You can also copy direc tory entries to your PC address book Copy contact details from your PC address book to handset directories Export the con tacts in vcf files vCards and transfer them to directories for the handsets using the Web configurator Delete the directory on the handset If you have edited the directory file vcf file on the PC and would like to load this mod ified directory to the handset you can delete the current directory on the handset before the transfer Tip Back up the current directory on your PC before deleting it You can then reload it if the modified directory is affected by formatting errors and some or all of it cannot be loaded onto the handset Please note You can find information on vCard format vcf on the Internet e g at www en wikipedia org wiki VCard English or www de wikipedia org wiki VCard German You can set the display language at the bottom left hand side in the navigation area of the Web page Ifyou wish to copy a directory vcf file with multiple entries stored on the PC to the Microsoft Outlook directory please proceed as follows Microsoft Outlook only ever transfers the first directory entry from the vcf file to its address book
28. gt Enter http and the telephone s current IP address for example http 192 168 2 2 into the address field of the Web browser gt Press the return key A connection is established to the phone s Web configurator Please note The connection between the PC and the Web configurator is a local connection LAN connection The Internet is only accessed to establish the connection Configuring the phone via the Web configurator Logging into off the Web configurator Prerequisite Your PC and phone are connected to the Internet Logging in setting the interface language Once you have successfully established the connection the Login Web page is displayed in the Web browser Welcome language for menus system PIN OK Picture 1 Home page You can select the language you want the menus and Web configurator dialogs to be dis played in The language that is currently selected is displayed in the first field on the Web page gt If necessary click LY to open the list of available languages gt Select the language The Web page is reloaded in the selected language Reloading may take some time Please note The Web configurator Web pages for the required language are loaded onto the base from the configuration server For this reason you can only change the language if your device is connected to the Internet gt Enter your phone s system PIN default setting 0000 in the bottom fie
29. identifiable via their IP address DNS assigns a Domain name to the IP address Important services on the Internet include the World Wide Web WWW e mail file transfer and discussion forums Internet service provider Enables access to the Internet for a fee IP Internet Protocol TCP IP protocol on the Internet IP is responsible for addressing subscribers in a Net work using IP addresses and routes data from the sender to the recipient IP deter mines the paths routing along which the data packets travel IP address A unique address for a network component within a network based on the TCP IP pro tocols e g LAN Internet On the Internet domain names are usually assigned instead of IP addresses DNS assigns the corresponding IP address to the domain name The IP address has four parts decimal numbers between 0 and 255 separated by full stops e g 230 94 233 2 The IP address is made up of the network number and the number of the Network subscriber e g phone Depending on the Subnet mask the first one two or three parts make up the network number and the rest of the IP address addresses the net work component The network number of all the components in any one network must be identical IP addresses can be assigned automatically with DHCP dynamic IP addresses or man ually fixed IP addresses See also DHCP IP pool range Range of IP addresses that the DHCP server can use to assign dynamic IP addresses 12
30. names are always displayed regardless of which connection name you specified during configuration 2 If there are new messages in the network mailbox the list entry is shown in bold The number of new messages is shown in brackets following the list entry 3 If there are no new messages no number is shown after the list entry for the network mailbox The number of messages stored in the network mailbox is not displayed Mailbox IP 1 Mailbox IP 2 Mailbox IP 6 m Select the network mailbox entry and press aid You are connected directly to the network mailbox and hear its announcement Messages can generally be played back using your handset keypad digit codes Listen to the announcement m Please note The network mailbox is automatically called via the corresponding connection An automatic area code specific to your phone is not prefixed Network mailbox messages can generally be played back using your phone s key pad digit codes For VoIP you need to define how the digit codes should be con verted to DTMF signals and transmitted page 103 Ask your VoIP provider which type of DTMF transmission it supports ECO DECT ECO DECT You are helping to protect the environment with your Gigaset Reducing energy consumption Your telephone has a power saving adapter plug and uses less power Reducing radiation The radiation from your telephone is reduced automatically the closer the handset is to
31. network mailbox phone number is downloaded together with the general VolP provider data saved to your base and displayed under Network Mailbox gt Press the display key RIB Configuring a network mailbox for fast access 64 With fast access you can dial a network mailbox directly Assigning key 1 changing assignment Fast access settings are handset specific You can assign a different network mailbox to key on each registered handset No answering machine is preconfigured for fast access in the default settings Press and hold key 1 Or gt O voice Mail gt Set Key 1 Using the network mailbox The list of VoIP connections that are assigned to the handset as receive connections is dis played Net AM xxx is displayed where xxx is replaced by the respective default connec tion name Net AM IP1 to Net AM IP6 m Select entry and press Fated on If a number is already stored for this network mailbox fast access is activated immediately Press and hold the end call key idle status If no number is saved for the network mailbox you are asked to enter the number of the network mailbox m Jump to the Network Mailbox line nn a L Enter the number for the network mailbox Press the display key Press and hold the end call key idle status Fast access is activated Please note You can only assign fast access to one network mailbox You can also call the network mailbox
32. notifications gt page 55 gt X Messaging gt E mail Info Centre Start the Info Center and open the list of available information services go online page 59 gt Additional Features gt Info Centre The selected function is displayed in the bottom display line above the display key abbre viated if necessary To start the function you then simply need to press the button 76 Configuring the system settings Starting a function When the handset is in idle status gt Press the display key briefly The submenu opens and the function is performed Protecting the telephone from unauthorised access Protect the phone system settings with a system PIN known only to you You have to enter the system PIN if you register or de register a handset change local network settings per form a firmware update or reset the phone to default settings Changing the system PIN You can change the phone s 4 digit system PIN default setting 0000 to a 4 digit PIN known only by you O gt Settings System gt System PIN i If the current system PIN is not 0000 Enter the current system PIN and press id mi Enter new system PIN Press the display key 77 Configuring the system settings E Setting your own area code Your area code international and local area code must be saved on the phone before you can transfer phone numbers e g in vCards Some of these numbers are already preset O gt
33. on a registered Gigaset telephone handset via the Web browser on your PC e g configuring VoIP con nections downloading firmware updates or starting Eco Mode You can change additional settings that are not possible via a registered handset e g meeting particular prerequisites for connecting the phone to a company network or adjusting the voice quality on VoIP connections On the base you can save data that is required to access specific services on the Inter net These services include access to public and private online directories to the POP3 server for your e mail account and synchronising the date time with a time server You can save configuration data for your telephone as files on your PC and reload these onto your telephone in the event of an error You can manage the directories on registered Gigaset handsets save to PC compare them with one another or against a directory on your PC Below you will find a list of the Web configurator functions and the navigation paths to the Web configurator pages where the functions are available See the online Help for the Web configurator page 93 for a detailed description of the Web pages and the required entries Connecting the PC with the telephone s Web configurator Prerequisites A standard Web browser is installed on the PC e g Internet Explorer version 7 0 or higher Firefox version 4 0 or higher or Apple Safari version 5 0 or higher The phone and PC are
34. send and receive connections Your own local area code and access code The network mailbox number The Internet services settings The ECO DECT settings You can save and restore the system settings via the Web page Settings gt Management gt Save amp Restore 109 Configuring the phone via the Web configurator 110 Updating firmware for the base downgrading firmware updates You can start firmware updates and downgrades via the Web page Settings gt Management gt Firmware Update Regular updates to the base firmware and the provider profile for your VoIP connections general provider data are made available on an Internet configuration server You can download these updates onto your base as required The URL for this server is stored in the base You have the following options Starting a firmware update If a new version of the firmware is available this is downloaded to the base and the base is restarted A firmware update lasts around six minutes The duration also depends on the bandwidth of your DSL connection The firmware is only loaded from the Internet server if you have not entered a local file in the User defined firmware file field prior to the update Downgrading firmware You have the following options You can reload the firmware version that was loaded before the last update on the base You can reload the firmware version that was loaded by default onto the phone The selected firmw
35. the Internet It is assigned by the Internet service provider Devices that act as a link from a local net work to the Internet gateway router have a public and a local IP address See also IP address NAT Q Quality of Service QoS Describes the quality of service in communication networks Differentiations are made between various quality of service classes QoS influences the flow of data packets on the Internet e g by prioritising data pack ets reserving bandwidth and optimising data packets In VoIP networks QoS influences the voice quality If the whole infrastructure router network server etc has QoS the voice quality is better i e fewer delays less echoing less crackling R RAM Random Access Memory Memory in which you have reading and storage rights Items such as melodies and logos are saved in the RAM after you have loaded them onto the phone via the Web configurator Registrar The registrar manages the current IP addresses of the Network subscriber When you register with your VoIP provider your current IP address is saved on the registrar This means you can also be reached when on the move Ringback when the call is not answered CCNR Completion of calls on no reply If a party does not reply when called a caller can arrange an automatic ringback As soon as the destination phone has completed a call and is free again the caller is called back This feature must be supported by the exchange
36. the base the lower the radiation You can reduce the radiation from the handset and the base even more by using Eco Mode Eco Mode Reduces the radiation of the base and handset by 80 whether you are making a call or not Eco Mode reduces the range of the base by approx 50 It is always better to use Eco Mode when a reduced range is sufficient Switching off radiation Eco Mode When you activate Eco Mode the radiation DECT transmission power of the base and handset is switched off automatically and only turns on when calls are made This is also true when multiple handsets are used if the handsets support Eco Mode Eco Mode Eco Mode can be activated deactivated independently of one another and can also be used with multiple handsets Activate deactivate Eco Mode Eco Mode D gt F Settings Eco Mode gt Eco Mode Eco Mode Press the display key M on If Eco Mode Eco Mode is activated deactivated this will normally be indicated in the display of the connected handset Status displays on the Gigaset SL610H PRO C610H handset Display icon Reception strength qua eal ef f Good to poor red No reception tall white Eco Mode deactivated tall green Eco Mode enabled white Eco Mode enabled displays instead of the reception strength icon when in idle sta tus green Eco Mode and Eco Mode enabled 67 ECO DECT 68 Please note When using Eco M
37. the corresponding Edit button Configuring deleting VoIP connections To configure and delete VoIP connections open the Web page Settings gt Telephony gt Connections gt Click the Edit button next to the list entry for the VoIP connection This opens a Web page which you can use to set up a new account or to change the data of an existing one gt To set up anew VoIP account in the VoIP Configuration Profile Download area click Start Configuration Assistant and then go through the steps of the configuration assistant gt page 96 In the other areas you can change the data of an existing account Personal Provider Data General data of your service provider Network data for your service provider If in the configuration assistant you have selected a provider for which there is no profile available you must enter all data for the VoIP account here Your VoIP provider will give you this data Ifyou cannot hear the caller on an outgoing call you may have to switch between outbound proxy server mode and STUN use In the sent data packets the STUN or outbound server replaces the private IP address of your phone with its public IP address If you operate your phone behind a router with symmetric NAT STUN can not be used Ifyou are sometimes unavailable for incoming calls you may have to adjust the value in NAT refresh time If you have not activated port forwarding or set up a DMZ on the router for the phone
38. your router to recognise the phone dynamic IP address assignment must also be activated on the router i e the router s DHCP server must be activated If the DHCP server cannot or should not be activated you must assign a fixed static IP address to the phone page 78 A fixed IP address is useful for example if port for warding or a DMZ is set up on the router for the phone You can also assign a static IP address via a handset The Show Advanced Settings button provides access to settings that you need if you connect your phone to a large company wide or organisation wide network or if you want to manage the phone remotely using the Web configurator You can Specify the address of a HTTP proxy server within the LAN that the phone can use to establish connections to the Internet if direct access is not allowed in the LAN Store VLAN Identifier VLAN Priority for access to a tagged VLAN Allow PCs outside your LAN to connect to the Web configurator m Warning Authorising access from other networks increases the risk of unauthorised access It is therefore recommended that you disable remote access if you no longer require it The Web configurator can only be accessed from other networks if your router passes on the service requests from outside to port 80 the default port of the phone Make sure you read the user manual for your router 97 Configuring the phone via the Web configurator 98
39. 08 132 Troubleshooting 0 eeeee 111 OMallie cscs tovecasseavion sp essasaaee 56 generalens aarin aeaa e eens 111 U UDP erene E e 132 Uniform Resource Identifier 133 Universal Resource Locator 133 UR Ena A I E 133 WRhicdins Peongied serves AnA a Aa aiie 133 User data VolP entering with handset ceeee cece 23 User Datagram Protocol 132 User IDs iecaite cise tke Sateen eos Hae a SS 133 Username cc cece eeeeccceeeees 133 V vCard format cece cece e eee 108 VCE TICs sec cae Ss Bie eek Oe ee be ee 107 Voice over Internet Protocol 133 VOIP EEE Bie catia hoes Aovdie lees 133 configuring account first 23 loading provider data 22 show called party s number 37 status codes table 115 VoIP account setting up via assistant 96 VoIP provider ccc cece cece 133 downloading data 22 Selecting 6s vevidas se loved createed 22 VoIP status messages status codes table 05 115 VoIP user data entering connection wizard 23 Ww WAN 3 sits ccaseicnea uta segue sea are 133 Weather forecast in idle display mode 63 Web configurator connecting with PC 87 de registering cece eee ee 90 DTMF signalling for VoIP 103 MENU sespe oas ira E a SA 95 Web page Struct lE icenen ane r eea 90
40. 48 Searching for an entry Prerequisite You have opened the online directory Yellow Pages gt You can enter data in the following fields Surname online directory or Category Name Yellow Pages Enter the name part of a name or the category max 30 characters City Enter the name of the town city in which the party you are searching for lives max 30 characters If you have already completed a search the names of the towns cities you last entered are displayed maximum of five You can enter a new name or select one of the city names displayed using R and confirm with 7 Or Number Enter the number max 30 characters gt Press the display key EZA or Ml to start the search You must make an entry in Surname or Category Name and in City or in Number Searching by number is only possible if supported by the online directory you have selected Please note General instructions for entering text on your handset are set out in the handset user manual A list of the towns cities found is displayed if the search returns more than one result K Select city If the name of a town city is longer than one line it is abbreviated Select MEN to view the complete name If no matching town city is found Press to change the search criteria The entries for Category Name and City are copied and you can change them Search Press the display key to continue the search A corresponding message will appear o
41. 66 Network MB see Network mailbox Notification incoming e mail 6 54 Number displaying caller s number CLIP 38 entering number of network mailbox 64 Number display withholding 41 Number key assigning 75 O Online directory 0 eee eee 47 selecting cece eee e eens 106 Operation setting up the phone 8 OPTIONS ena ses Sisco eens eee oree ee 92 Outbound proxy ee cece eee ee 129 P PABX connecting base 006 86 saving access Code 206e 86 PABX Gigaset T500 T300 PRO 16 Package contents ee seen eee 8 142 PAGING ie cece ena tevine eai 70 129 PC address book entries transferring to directory 107 PC to Web configurator connecting 87 Personal Identification Number 129 Phone Setting as eon e r a E taatay seo 75 Setting UP eir i e AEE a E EAR 8 Phone number display notes 39 Phone number display withholding 41 Phone number withholding 41 PING iso dodedy eneaagic ned Spe OENE 129 PIN changing ee eee ences 77 PoE Power over Ethernet 10 POP bis bis PEE EAEE T EEE 129 Port forwarding eeee eee 129 Port number eee eee ences 129 Power adapter cc cece eeeeeenees 7 Power consumption base 121 Preferred DNS server 0000 79 Prepare dialling
42. 7 Glossary 128 L LAN Local Area Network Network with a restricted physical range A LAN can be wireless WLAN and or wired Local IP address The local or private IP address is the address for a network component in the local net work LAN The network operator can assign any address they want Devices that act as a link from a local network to the Internet gateway or router have a public and a private IP address See also IP address Local SIP port See SIP port Local SIP port M MAC address Media Access Control address Hardware address by means of which each network device e g network card switch phone can be uniquely identified worldwide It consists of six parts hexadecimal numbers separated by e g 00 90 65 44 00 3A The MAC address is assigned by the manufacturer and cannot be changed Mbps Million bits per second Unit of the transmission speed in a network MRU Maximum Receive Unit Defines the maximum user data volume within a data packet MTU Maximum Transmission Unit Defines the maximum length of a data packet that can be carried over the network at atime Music on hold Music that is played while you are on a Consultation call or during Call swapping The waiting participant hears music while on hold N NAT Network Address Translation Method for converting private IP addresses to one or more public IP addresses NAT enables the IP addresses of Network subscribers e g VoIP telep
43. Check whether the phone is connected to the LAN i e it can be reached at its IP address gt You cannot establish a connection to the phone with your PC s Web browser When establishing a connection check the phone s local IP address that has been entered You can check the IP address on your handset page 78 Check the connections between the PC and base Transmit a ping command to your base e g from your PC ping lt base s local IP address gt You have tried to reach the phone via a secure http https Try again with http m Exclusion of liability Some displays may contain pixels picture elements which remain activated or deac tivated As a pixel is made up of three sub pixels red green blue it is possible that pixel colours may vary This is completely normal and does not indicate a fault Customer Service amp Assistance Information on operating Gigaset VoIP telephones with routers with Network Address Translation NAT In general no special telephone or router configuration is required when operating a Gigaset VoIP phone with NAT router The configuration settings described in this section are only necessary if you encounter one of the following problems Typical problems caused by NAT No incoming calls are possible via VoIP Calls to your VoIP phone number are not put through Outgoing calls via VoIP are not connected A connection is established with the other p
44. DDNS su aa actus peas vienvn me rene 125 E ECO DECT 3 cist E a8 elas oak wee 67 ECO Mode ici ecaed vive ede ta hed 67 Eco Mode eee e cece eee eeee 67 BGT aeoe eT site ches toyed alate 46 activating deactivating 43 E mail deleting 2 lt seccaccncewed ses hnne 58 messages whilst making a CONNECTION 0c eee ee eee ee 56 Notification cece eee eee eee 54 SCUtINGS 2 gta aveetee arenes esos GSh 106 viewing the sender s address 58 E mail list 5iscvcuses coheed et eae esas 55 Ending acall cece eee eens 37 Entering Cyrillic Arabic characters oe u cece cece eens 92 Ethernet network e0 eee 125 Explicit Call Transfer 000 125 External call call waiting eee e cece 43 F Fast ACCESS 0 cece cece cece eee eee 64 Firewall cece cece e eee ences 125 Firmware ccc cece cece eee ee eees 125 checking version 0 00 118 starting update 0 82 UPCALES oicais eestteantercauh ae a eE LNE 8 Fixed IP address 0ee eee eee 125 Flatirate idee dees eis eae See eke 125 Fragmentation of data packets 125 Full duplex 2 0 0 0 cee eee eee eee ee 125 G G 711 WlaW eee cece eee cece eens 100 GAS LAW setae ee tctencrercins e eae aons 100 GADD NERE EEEE aoe vob ciated aes 40 100 G 722 broadband language codec 100 G26 Gas 25 ced care ta ence ewe E onah 100 G79 ii csiee wissicaw
45. Gigaset N510 IP PRO GigaSet Pro _isserancconversarion Gigaset N510 IP PRO Gigaset N510 IP PRO with impressive internal qualities With a Gigaset handset you will be amazed by the perfect sound quality Your Gigaset can do a lot more than just make calls Connect your Gigaset to the Internet and your PC via Ethernet Telephone over the Internet Manage your Gigaset from your PC using a Web browser Save your Gigaset configuration on your PC after you have set it up Use your public and private directories on the Internet page 47 Keep the local directories of your con nected Gigaset handset and your PC address book synchronised Upgrade your Gigaset to a cordless PABX Configure up to six VoIP connections on your Gigaset Register up to six handsets and assign each handset its own phone number It s easy to configure your Gigaset thanks to the wizards These help you to configure the VoIP connections for your phone and to assign the receive and send connections to the registered handsets Go online with your Gigaset Use your phone s Info Center and have information specifically provided for the phone from the Internet shown on the display of the registered handsets page 59 Other practical information Use the programmable display buttons page 75 on the registered handsets to quickly access important functions on the base and use your phone to read your e mail messages without a PC Environment
46. Wait for the active VoIP connections to be re registered To do so switch to the Web page Settings gt Telephony gt Connections to see the Status of your VoIP connec tions gt Check to see whether the problem persists If it does perform step 2 113 Customer Service amp Assistance 114 2 Setting port forwarding on the router To ensure that your specified SIP and RTP port numbers are used on the WAN interface with the public IP address you must define port forwarding rules for the SIP and RTP ports on the router To define port forwarding on the router proceed as follows The terms used below may vary from router to router To release a port you must enter the following details example Protocol Public port Local port Local host IP UDP 49060 49060 192 168 2 10 for SIP UDP 49004 49010 49004 49010 192 168 2 10 for RTP Protocol Enter UDP as the protocol to be used Public port Port number port number range on the WAN interface Local port The SIP and RTP port numbers set on the phone In the new firmware version for Gigaset VoIP telephones you can set a RTP port range In this case you must also define corresponding port forwarding for this range Local host IP Local IP address of your phone in the LAN You can see the phone s current IP address in the handset display by pressing the paging button on the base To enable the router to perform this port forwarding the DHCP set
47. When the internal party answers If necessary announce the external call Press the end call key The external call is transferred to the other handset If the internal party does not answer or the line is busy press the display key it to return to the external call When transferring a call you can also press the end call key LT before the internal party answers If the internal party does not answer or the line is busy the call will automatically return to you Initiating an internal consultation call conference When you are conducting an external call you can call an internal participant at the same time for consultation or hold a conference call between all three participants When you are conducting an external call oO Open the list of handsets The external party hears music on hold if activated page 78 m Select handset and press JA You are connected to the internal participant Either aii gt End Active Call You are reconnected with the external participant Or Press the display key All three participants are connected with each other If the internal participant does not answer gt Press the display key Ei to return to the first external caller Ending a conference call Press the end call key If an internal participant presses the end call key CT the other handset remains con nected to the external participant Connecting using handsets External call waiting during an in
48. a If your VoIP provider does not appear in the list i e its general data is not provided for download you must cancel the IP wizard gt Briefly press the end call key repeatedly until End assistant appears in the display and then press the display key 3 You can perform the subsequent steps of the installation wizard You must then make the required VoIP provider and IP account settings using the Web configurator You receive the general provider data from your VoIP provider You can change the assignment of the VoIP connection as send receive connection at a later time via the telephone menu or the Web configurator Entering user data for your VoIP account You are now prompted to enter your personal access data for your VoIP account The following are provider dependent Authentication Authentication Please note when entering access data it is case sensitive To switch between upper and lower case and digits press the t key several times if necessary You can see briefly in the display whether upper case lower case or digit input is selected Characters entered incorrectly can be deleted using the left display key below REJ The character to the left of the cursor is deleted You can navigate within the input field using the control key left right gt Using the keypad enter the User ID that IP Assistant you received from your VoIP provider gt Press the key under
49. a Am Internal name of the handset m Please note To protect your phone and its system settings from unauthorised access you can define a 4 digit number code system PIN known only to yourself This code must be entered before you can register de register handsets or alter your phone s VoIP or LAN settings The default system PIN is 0000 4 x zero For instructions on changing the PIN page 77 Date time There are two methods of setting the date and time By default your phone is configured so that the date and time are transferred from a time server on the Internet provided it is connected to the Internet You can activate deactivate the synchronisation with a time server via the Web config urator gt page 106 You can also set the date and time manually via the menu on one of the registered handsets page 75 The date and time must be set in order to show the correct time for incoming calls for example 29 First steps Proceeding Now you have successfully set up your phone you ll want to adapt it to your personal requirements Use the following guide to quickly locate the most important subjects Information on is located here Making external calls and accepting calls gt page 35 Storing your own area code in the telephone gt page 78 Setting Eco Mode gt page 67 Operating the telephone on a PABX gt page 86 Registering Gigaset handsets to the base gt page 69 Using onli
50. age 36 Displaying the call duration The duration of each call appears in the display for all external calls During the conversation Until approximately 3 seconds after replacing the earpiece Please note The actual duration of the call can vary from that shown by a few seconds 53 E mail notifications E mail notifications 54 Your phone will notify you when new e mail messages have been received on your POP3 server You can set your phone to periodically connect to your POP3 server and check whether you have new messages Your handset display will show when a new e mail message has been received On the Gigaset Gigaset SL610 PRO for example a tone will sound the message key will flash and the amp symbol will be shown in the idle display Please note If new e mail messages have been received pressing the message key _ will dis play them in the E mail list Using the handset you can display the sender date time of receipt the subject and the message text abbreviated if necessary for each e mail in the incoming e mail list gt page 55 The prerequisite for displaying the e mail messages on the handset is that you have used the Web configurator to save the name of the POP3 server and your personal access data account name password in the phone page 106 The prerequisite for displaying new e mail messages on the message key is that e mail messages are enabl
51. an external connection VoIP With call divert the call is diverted to another external connection Your call divert settings can be specific to a particular connection i e for every connection that is assigned to the handset as a receive connection Prerequisite The VoIP provider supports call divert gt Select Services Call Divert A list containing the configured and activated receive connections for your phone and Internal Line is displayed gt Select the receive connection for which you want to activate or deactivate call divert and press Bg gt You can enter data in the following fields Status Activate deactivate call divert To Phone Number Enter the number to which the call is to be diverted You can specify a different fixed line VoIP or mobile number for every connection When Select All Calls When Busy No Answer All Calls Calls are diverted immediately i e no more calls to this connection are sig nalled on your phone No Answer Calls are diverted if no one accepts the call within several rings When Busy Calls are diverted when your line is busy Ea Press the display key Diverting calls internally You can divert all external calls intended for a receive connection on the handset to a dif ferent handset gt Select Services Call Divert Internal LineSelect and press Bg gt You can enter data in the following fields Activation Activate deactivate call divert To Handset Select i
52. anon Select and press BL l H Enter the number or copy from the directory Dial Number Press the display or talk key The number is dialled You can also withhold your number for all calls generally page 41 Configuring settings during an external call 44 Please note The services described below are only available if parallel IP connections are permit ted Accepting a waiting call You are making an external call and hear the call waiting tone Accept Press the display key Once you have accepted the waiting call you can switch between the two callers Call swapping page 45 or speak to both at the same time Conference page 46 Please note Without CLIP a waiting call is only announced with a signal tone Aninternal waiting call is shown on the display You can neither accept the internal call nor reject it For instructions on accepting a waiting external call during an internal call gt page 73 Rejecting a waiting call You can hear the call waiting tone but do not want to speak to the caller Reject Press the display key The waiting caller hears the busy tone Please note You can also press the end call key to end the current call and then press the talk key again to accept the second call Making calls using select services Consultation calls external You can call a second external caller The first call is placed on hold During an
53. are is reloaded onto the phone and the current firmware is over written Starting a profile update New profiles will be loaded onto the base if available Displaying the phone status The Status tab displays for example the following information about the phone Status gt Device IP and MAC address for the base as well as the name used in the network Version of the firmware currently loaded The version is shown in the following format aa bbb aabbbzzzzzzz aa denotes the phone s product variant bbb is the version of the firmware and zzzzzzz the sub version only significant for the service Edition 42 0450 means that version 45 of the firmware is currently loaded on your base A list of the registered handsets Current time and date Status gt Connections The connections for your phone and their status The call divert settings of the connections Customer Service amp Assistance Customer Service amp Assistance Questions For rapid assistance refer to this user guide or visit www gigaset com pro The trade outlet where you bought your PABX will be happy to help with further ques tions relating to your Gigaset Professional PABX Questions and answers If you have any queries about the use of your telephone visit our website at www gigaset com pro wiki The table below contains a list of common problems and possible solutions The display is blank The phone is not connected to the mains powe
54. arty but you cannot hear them and or they cannot hear you Possible solution El Change the port numbers of the communication ports SIP and RTP ports on your phone 1 Changing the port numbers for SIP and RTP on your VoIP phone H In some cases you must also define port forwarding for the phone s communication ports on the router gt 2 Setting port forwarding on the router 1 Changing the port numbers for SIP and RTP on your VoIP phone On your VoIP phone define different local port numbers for the SIP and RTP ports between 1024 and 49152 These numbers must not be used by any other application or host in the LAN and must be considerably higher or lower than the SIP and RTP port numbers that you usu ally use and are preset on the phone This procedure is particularly useful if additional VoIP phones are connected to the router To change the SIP and RTP port numbers on your VoIP phone proceed as follows gt Connect your PC s browser to the Web configurator of the phone and log in gt Open the Web page Settings gt Telephony gt Advanced VoIP Settings and change the settings for the SIP and RTP ports page 114 To help you remember the new port numbers e g for router configuration you can choose port numbers that are very similar to the standard settings e g SIP port 49060 instead of 5060 RTP port 49004 to 49010 instead of 5004 to 5010 gt Save the changes on your phone gt
55. at 5 with RJ45 mod ular jacks First steps Registering the handset You must register the handset a to the base b a On the handset gt Start the registration procedure on the handset in accordance with the handset s user manual A message usually appears on the display stating that the handset is searching for a base that is ready for registration b On the base gt Within 60 seconds of starting the registration procedure press and hold the registra tion paging button on the base approx 3 seconds Once the handset has located the base you will be asked to enter the base system PIN gt Enter the four digit system PIN for your base on the handset default is 0000 Once registration is complete the handset returns to idle status The handset s internal number is shown in the display e g INT 1 If not repeat the procedure All base connections are assigned to the handset as receive connections as soon as regis tration is complete incoming calls are signalled on the handset and can be answered The first configured VoIP connection is assigned as a send connection 15 First steps Setting up the phone installation wizard 16 m Please note If you have connected your Gigaset N510 IP PRO to a Gigaset PRO PABX e g Gigaset T500 PRO or Gigaset T300 PRO use the PABX VoIP configuration Your Gigaset N510 IP PRO searches the network for a provisioning file and checks whether VoIP accounts al
56. ate direct call transfer You can then transfer the call before the second participant has answered You can deactivate call transfer with the R key if you want to assign a different feature to the R key see below Defining R key functions for VoIP hook flash Defining R key functions for VoIP hook flash You can specify the function for the R key on the Web page Settings gt Telephony gt Advanced VoIP Settings Your VoIP provider may support special performance features To make use of these fea tures your phone needs to send a specific signal data packet to the SIP server You can assign this signal as the R function to the R key of the handsets Prerequisite The R key is not used for call divert default setting see above If you press this key during a VoIP call the signal is sent This requires that DTMF signalling via SIP info messages is activated on the phone see above Configuring the phone via the Web configurator Defining local communication ports listen ports for VoIP The settings for the communication ports are on the Web page Settings gt Telephony gt Advanced VoIP Settings The following communication ports are used for VoIP telephony SIP port The communication port via which the phone receives SIP signalling data The default standard port number is set to 5060 for SIP signalling RTP port Two consecutive RTP ports consecutive port numbers are required for each VoIP con nection Vo
57. c ence cence eee eect een eeeee ees 15 Setting up the phone installation wizard 00 cece eee eee eee eee se 16 Date timMe detec eea SEER sani des spe ee elua ie luieeeua we edee tals EAA 29 Proceeding Ain eaen AEREE O aaa ener ie ead cesar et 30 Understanding the operating steps in the user manual 0eeeee 31 Menu thee 25665 oo ni cites SEAN Se Sainte date emoess ts ANSE ees eas 33 Makinig calls coreene EE eietad Melodeo e eee cee eaeeas 35 Making an external call 0 cece ccc eee e een eee ee eee eeeeeeeneee 35 Ending a calli ivy en cet ily vine Rais oe re tetas ie vai tis Seiya pete 37 Accepting a calers ois i Sas eerste cove eerste Bs Pe aN Se ea aoe 37 Calling Line Identification 0 cece cect cee eee e teen e ence eenenes 38 Notes on phone number display CLIP 0 c eee e cece eee een eee e ees 39 Gigaset HDSP telephony with brilliant sound quality 0008 40 Making calls using select services cc cece cece cence eee eeeee 41 Configuring general settings for all calls 0 cece cece eee eee eee nes 41 Activating anonymous calling for the next call 0 cece eee e eee eee 44 Configuring settings during an external call 6 cece eee e eee eee nes 44 Using directories iocs ace nak clk ste eas ois wb dian Gere SG eee aides Are 47 Using online directories 0 cece cece cece nee eee ene e teen eeeeeenes 47 Using the priva
58. can use the display to decide which receive connection the call is directed to Example of display Gigaset SL610 PRO handset A on Gigaset N510 IP PRO 1234567890 1 for IP1 2 1 Number or name of caller 2 Receive connection Indicates which of your phone numbers the caller has dialled The name you set when configuring the phone or the default name is displayed IP1 to IP6 The following is displayed instead of the number External if no number is transmitted Adopting the name from the online directory Instead of the phone number appearing in the call display you can display the name under which the caller is saved in the online directory Prerequisites The provider of the online directory you have set for your telephone supports this function You have activated the Display of caller s name function via the Web configurator The caller has requested Calling Line Identification and has not suppressed the func tion Your telephone is connected to the Internet The caller s number is not saved in the handset s local directory Making calls Display with CNIP If you have CNIP then the name location that is registered with your network provider for the caller s number is displayed If the number of the caller is stored in your directory the CNIP display is replaced by the corresponding directory entry Example of display A Anna Sand 1 Berlin 1234567890 2 for IP2 1 Caller s numb
59. cece ee eees 84 Checking the base MAC address 0 cece cece cece eee eee e eee eeneneens 85 Connecting the phone to a PABX csc ee cece cece cece sence 86 Configuring the phone via the Web configurator 87 Connecting the PC with the telephone s Web configurator 40 87 Logging into off the Web configurator cece eee een eee cere eens 89 Understanding the structure of the Web configurator pages 90 Web configurator Menu 6 cece eee ec n ete cence tenet tent ee enneneees 95 Functions of the Web configurator cece cee cece eect ence eee eees 96 Customer Service amp Assistance ccc cece cece cece eeeeeee 111 Questions and answers cece eee cee eee e ene eee e eee e ee en tenes 111 Information on operating Gigaset VoIP telephones with routers with Network Address Translation NAT ccccc cece eee e eee e eens eeeeeeeees 113 VOIP status codes ourer nnas ing uheressigae cre uenee ess anr eb neadedascev bees 115 Checking service information 0 cece eee cee cee een ee eee cence eeeene 118 ENVirOnmMent sesser eee EEO S case ieee aided 119 Our environmental mission statement 00 c eee e eee eee eee ene eeees 119 Environmental management system cece eee cence eect e eee eeenes 119 Disposal s 5 dnd ciaaassiorate boo Feat wade chewah aye eae ocean mead nana a aaa e ees 119 Contents ADDON IX s
60. ch the query can be repeated may be transmitted to the caller or phone by the receiving device 0x501 The query cannot be processed by the recipient because the recipient does not have the functionality that the caller requires If the recipient understands the query but does not process it because the sender does not have the necessary rights or the query is not permitted in the current context status code 405 is transmitted instead of 501 0x502 In this case the receiving device that transmits this error code is a proxy or a gateway and has received an invalid response from its gateway via which this query is to be processed 0x503 The query cannot be processed by the receiving device or the proxy at present because the server is either overloaded or is being serviced If it is possible for the query to be repeated in the foreseeable future the server informs the caller or the phone of this Customer Service amp Assistance Status code Meaning 0x504 Time limit exceeded at the gateway 0x505 The server rejects the query because the indicated version number of the SIP protocol does not concur with at least the version that is used by the server or SIP device involved in this query 0x515 The server rejects the query because the message exceeds the maximum permitted size 0x600 The called party is busy 0x603 The called party has rejected the call 0x604 The ca
61. change the name category or extend the partial name City Name of the town city from the previous search is shown cannot be changed Street If necessary change the name of the street max 30 characters First Name only in the online directory If necessary enter the first name max 30 characters Search Start refined search Using directories Using the private net directory Some providers offer users the option of creating and managing a private net directory on the Internet The advantage of an online directory is that you can call up entries from any telephone or PC e g from your VoIP phone in the office or your PC at a hotel You can use the private net directory on your handset Prerequisites Create your private net directory using your PC s Web browser Create and manage entries in the online directory via your PC s Web browser Activate the online directory on your phone using the Web configurator You must save the username and password in particular for accessing your personal online directory on the phone You can use the directory from every registered handset Opening the online directory Prerequisite The handset is in idle status m Press and hold This opens the list of online directories The provider specific name is displayed for the private net directory g Select the private online directory from the list and press JA Your private online directory is opened Plea
62. control list for example You can check the MAC address on the handset In idle status D Open menu Press keys in sequence The MAC address is displayed Back Return to idle status 85 Connecting the phone to a PABX Connecting the phone to a PABX 86 The following settings are only necessary if your PABX requires them see the PABX user manual Saving an access code outside line code You may have to enter an access code in front of the phone number for external calls out side line code e g 0 Prerequisite You must enter an access code in front of the phone number for external calls using your PABX e g 0 12120098 D gt F Settings gt Telephony gt Access Code gt You can enter data in the following fields Access external IP line with Enter or change access code max 3 digits For Specify when the access code should also be dialled when dialling via VoIP Call Lists For dialling from the missed calls list accepted calls list or an answering machine list All Calls For all numbers dialled on the handset Off No access code should be dialled first for calls via a VoIP connection Press the display key Configuring the phone via the Web configurator Configuring the phone via the Web configurator The Web configurator for your Gigaset telephone enables you to change the settings for your phone conveniently on your PC Alternatively you can change the settings that are also available
63. copy the phone number to the local directory on your handset Or gt Press A to call the stored number Depending on the provider if you press The number is dialled directly The number appears first in the display in which case you must first confirm the number before it is dialled gt If you press IZ the number is dialled Or gt Ifyou press II the page is displayed again with the hyperlink The number will not be dialled 61 Info Center continuous Internet access from your phone 62 Entering text gt gt If necessary use K to navigate to the line containing the field into which you want to enter text The cursor flashes in the text field Enter the text using the keys on your handset If necessary navigate to other text fields to complete them or make a selection see below Press the right display key to complete the entry and send the data Making selections gt gt gt If necessary use K to navigate to the line in which you would like to make a selection Press left or right on the control key several times to make the required selection Use K to navigate to other selection fields and make your selection as described above Press the left display key to complete the selection and send the data Setting options gt gt gt gt Use to navigate to the line containing the option The line is highlighted Activate or deactivate the option via the control ke
64. e display for a few seconds Server not accessible The connection to the POP3 server could not be established This may have the follow ing causes Incorrect entry for the name of the POP3 server gt Web configurator page 106 Temporary problems with the POP3 server server is down or is not connected to the Internet gt Check settings in the Web configurator gt Try again later Currently not possible The resources your phone requires to make the connection are busy e g The maximum permitted number of VoIP connections has already been reached One of the registered handsets is currently connected to the POP3 server gt Try again later Logon at mail server failed Error when logging in to the POP3 server This may have the following cause Incorrect entries for name of POP3 server username and or password gt Check settings gt Web configurator Mailbox parameters incomplete Incomplete entries for name of POP3 server username and or password gt Check add to settings gt Web configurator 56 E mail notifications Viewing the message header and text of an e mail Prerequisite You have opened the incoming mail list page 55 Ea Select an e mail entry Press the display key The subject of the e mail maximum 120 characters and the first few characters of the text are displayed Example display on the Gigaset SL610 PRO handset Invitation Hi Anna 2 passed my test
65. e power supply H Allow the liquid to drain from the device E Pat all parts dry Place the device in a dry warm place for at least 72 hours not ina microwave oven etc E Do not switch on the device again until it is completely dry When it has fully dried out you will normally be able to use it again In rare cases contact with chemical substances can cause changes to the telephone s exterior Due to the wide variety of chemical products available on the market it was not possible to test all substances Authorisation 120 Using the LAN interface and an additional modem this device allows you to make calls via the Internet Internet telephony This device is intended for use within the European Economic Area and Switzerland If used in other countries it must first be approved nationally in the country in question Country specific requirements have been taken into consideration We Gigaset Communications GmbH declare that this device meets the essential require ments and other relevant regulations laid down in Directive 1999 5 EC A copy of the 1999 5 EC Declaration of Conformity is available at this Internet address www gigaset com docs C 0682 Specifications Base power consumption In standby mode approx 1 2 W During a call approx 1 3 W General specifications Appendix Interfaces Ethernet DECT standard Supported GAP standard Supported No of channels 60 duplex channels Rad
66. ect one of these standard settings for all VoIP connections on your phone If your DSL connection has a low bandwidth you can also exclude parallel VoIP connection to increase the voice quality You can also change the settings for the voice codecs yourself by selecting the voice codecs to be used for each VoIP connection on your phone and specifying the sequence in which they should be suggested when establishing a VoIP connection The following voice codecs are supported by your phone G 722 Excellent voice quality The broadband speech codec G 722 works at the same bit rate as G 711 64 kbit s per speech connection but with a higher sampling rate This allows higher frequencies to be played back The speech tone is therefore clearer and better than for the other codecs High Definition Sound Performance G 711 alaw G 711 p law Excellent voice quality comparable with ISDN The necessary bandwidth is 64 kbit s per voice connection G 726 Good voice quality inferior to that with G 711 but better than with G 729 Your phone supports G 726 with a transmission rate of 32 kbit s per voice connection G 729 Average voice quality The necessary bandwidth is less than or equal to 8 kbit s per voice connection To save additional bandwidth and transmission capacity on VoIP connections that use the G 729 codec you can suppress the transmission of voice packets in pauses silence suppression Instead of the background noises in your environ
67. ed a configuration code from your provider on the first page of the assistant select Yes for Auto Configuration Code available In the next steps you will only need to enter this code All necessary VoIP data is downloaded automatically Provider profiles with the general provider data are available to download from the Gigaset configuration server for the main VoIP providers If you select No for Auto Configuration Code available in the next steps you will be prompted to select your country first and then your provider The provider profile is downloaded to the phone You then have to enter the data for your VoIP account In exceptional cases you may also have to adjust the settings to suit the settings for your router To do this use the Telephony gt Connections page on the Settings tab gt page 99 There is no provider profile for your provider If this is the case you must enter all settings yourself via the Telephony gt Connections page on the Settings tab page 99 Your VoIP provider will give you the necessary data Configuring the phone via the Web configurator Connecting the base to the local network LAN router You can find the functions for connecting to the LAN on the Web page Settings Network gt IP Configuration In most cases special settings are not required to connect the phone to the router a local network Your phone is preconfigured for dynamic assignment of the IP address by default DHCP In order for
68. ed as MWI Light for your handset page 106 m Please note If you have also activated the authentication of the phone with the POP3 server via a secure connection in the Web configurator TLS authentication and this fails the e mail messages are not downloaded to your phone In this case pressing the flashing message key _ will display the message Certifi cate error Please check your certificates in the Web configurator gt Press the display key J to confirm the message gt Log in to the Web configurator page 89 The Web page Security Settings page 98 tells you why the secure connection could not be established and what you can do E mail notifications Opening the incoming e mail list Prerequisites You have set up an e mail account with an ISP The incoming e mail server uses the POP3 protocol The name of the POP3 server and your personal access data account name password are stored in the phone On the handset gt X Messaging gt E mail Mailbox 2 Or if new e mail messages have been received message key flashes C gt E mail gt Mailbox 2 The phone establishes a connection to the POP3 server A list of e mail messages that are stored there is displayed New unread messages appear above old read messages The most recent entry is at the head of the list The following details are displayed for each e mail name or e mail address of the sender one line abbreviat
69. ed if necessary and date and time date and time will only display cor rect values if sender and recipient are located in the same time zone Example display on the Gigaset SL610 PRO handset E mail Incoming Anna Sand 10 10 10 10 38 Read Delete 1 E mail address or name transmitted by the sender abbreviated if necessary Bold New message All e mail messages that were not present in the incoming e mail server when the inbox was last opened are identified as new All other e mails are not marked regardless of whether or not they have been read 2 Date and time of receipt of e mail message If the inbox on the POP3 server is empty No entries will appear in the display 55 E mail notifications Please note Many e mail providers activate spam protection measures by default E mail mes sages classified as spam are stored in a separate folder and are therefore not shown in the incoming mail list Some e mail providers allow you to deactivate spam protection or show spam e mails in the incoming mail list Other e mail providers may send a message to the inbox when a new spam e mail is received This is to inform you that a suspected spam e mail has been received The date and sender of this mail are repeatedly updated so that it is always displayed as anew message Messages when establishing a connection The following problems may occur when connecting to the POP3 server The messages are shown in th
70. ed to send and receive voice data packets for VoIP S Server Provides a service to other Network subscribers Clients The term can indicate a computer PC or an application A server is addressed via IP address Domain name and Port SIP Session Initiation Protocol Signalling protocol independent of voice communication Used for establishing and ending a call It is also possible to define parameters for voice transmission SIP address See URI SIP port Local SIP port Local Port that is used to send and receive SIP signalling data for VolP SIP provider See VolP provider SIP proxy server IP address of your VolP provider s gateway server Static IP address See Fixed IP address 131 Glossary 132 STUN Simple Transversal of UDP over NAT NAT control mechanism STUN is a data protocol for VoIP telephones STUN replaces the private IP address inthe VoIP telephone data packets with the public address of the secure private network To control data transfer a STUN server is also required on the Internet STUN cannot be implemented with symmetric NATs See also ALG Firewall NAT Outbound proxy Subnet Segment of a Network Subnet mask IP addresses consist of a fixed network number and a variable subscriber number The network number is identical for all Network subscribers The size of the network number part is determined in the subnet mask In the subnet mask 255 255 255 0 for example the first three parts of
71. er 2 Name and location Notes on phone number display CLIP The number of the caller is shown in the display of your Gigaset phone handset by default You do not have to change any other settings on your Gigaset telephone However if the caller s number is not displayed this can be due to the following You have not requested CLIP from your provider Your telephone is connected via a PABX or a router with an integrated PABX gateway that does not transmit all information Is your telephone connected via a PABX gateway You can establish this by checking for an additional device connected between your tel ephone and home connection e g a PABX gateway etc In most cases simply resetting this device will remedy the situation gt Briefly disconnect the PABX power plug Re insert the plug and wait for the device to restart If the caller number is still not displayed gt Check the CLIP phone number display settings of your PABX and activate this func tion if necessary In the user manual for the device search for the term CLIP or an alternative term such as calling line identification phone number transmission caller ID etc If necessary contact the device manufacturer If this does not resolve the problem it is possible that your network provider does not provide the CLIP service for this number 39 Making calls Have you requested the phone number display service from your network provide
72. er and correct it if necessary Then pick up the ear piece or press the talk speaker key to dial the phone number Broadband Internet access See DSL C Call divert CD Automatic diversion CD of a call to a different telephone number There are three kinds of call divert CDU Call Divert Unconditional CDB Call Divert Busy CDNR Call Divert No Reply Call swapping Call swapping allows you to switch between two callers or between a conference and an individual caller without allowing the waiting caller to listen to the call Call waiting CW Network provider feature A beep during a call indicates that another caller is waiting You can accept or reject the second call You can activate deactivate the feature CF Call Forwarding See Call divert Glossary Client Application that requests a service from a server Codec Coder decoder Codec is a procedure that digitises and compresses analogue voice before it is sent via the Internet and decodes i e translates into analogue voice digital data when voice packets are received There are different codecs with differing degrees of com pression for instance Both parties involved in the telephone connection caller sender and recipient must use the same codec This is negotiated between the sender and the recipient when establishing a connection The choice of codec is a compromise between voice quality transmission speed and the necessary bandwidth A high le
73. er mode 4 Variant digits 1 to 2 Version of the phone s firmware digits 3 to 5 5 Gigaset net number Device number of the base This contains additional information for the serv ice employee Unlock system only if the device has been locked by the provider Confirm selection with Bi If necessary you can unlock a provider specific device lock with a correspond ing code Update profile Confirm selection with Bg Your current VoIP provider profiles general provider data for all configured VoIP connections are automatically loaded onto your phone The general settings for all VoIP connections for which profiles are available on the Inter net are updated Send configurat Select this option only if you are requested to do so by the service employee Environment Environment Our environmental mission statement We Gigaset Communications GmbH bear social responsibility and are actively commit ted to a better world Our ideas technologies and actions serve people society and the environment The aim of our global activity is to secure sustainable life resources for humanity We are committed to a responsibility for our products that comprises their entire life cycle The environmental impact of products including their manufacture pro curement distribution utilisation service and disposal are already evaluated during product and process design Further information on environmentally friendly products and pr
74. er s on the Internet e g gigaset com The domain name is assigned to the relevant IP address by DNS DSCP Differentiated Service Code Point See Quality of Service QoS DSL Digital Subscriber Line Data transfer technology that allows Internet access with e g 1 5 Mbps over a conven tional telephone line Prerequisites DSL modem and the appropriate service offered by the Internet provider DSLAM Digital Subscriber Line Access Multiplexer The DSLAM is a switch cabinet in an exchange at which all subscriber connectors con verge DTMF Dual Tone Multi Frequency Dual tone multi frequency dialling DTMF Dynamic IP address A dynamic IP address is assigned to a network component automatically via DHCP The dynamic IP address for a network component can change every time it registers or at certain time intervals See also Fixed IP address Glossary DynDNS Dynamic DNS Domain names and IP addresses are assigned via DNS For Dynamic IP addresses this service is enhanced with Dynamic DNS This permits the use of a network component with a dynamic IP address as a Server on the Internet DynDNS ensures that a service can always be addressed on the Internet under the same Domain name regardless of the current IP address E ECT Explicit Call Transfer Participant A calls participant B The participant puts the connection on hold and calls participant C Rather than connect everyone in a three party conference A now trans f
75. ers participant B to C and hangs up EEPROM Electrically Erasable Programmable Read Only Memory Memory building block in your phone with fixed data e g default and customised settings and data saved automatically e g call list entries Ethernet network Wired LAN F Firewall You can use a firewall to protect your network against unauthorised external access This involves combining various measures and technologies hardware and or soft ware to control the flow of data between a private network you wish to protect and an unprotected network e g the Internet See also NAT Firmware Device software in which basic information is saved for the functioning of a device To correct errors or update the device software a new version of the firmware can be loaded into the device s memory firmware update Fixed IP address A fixed IP address is assigned to a network component manually during network con figuration Unlike the Dynamic IP address a fixed IP address does not change Flat rate Billing system for an Internet connection The Internet provider charges a set monthly fee There are no additional charges for the duration of the connection or number of connections Fragmentation Data packets that are too big are split into smaller packets fragments before they are transferred They are put together again when they reach the recipient defrag mented Full duplex Data transmission mode in which data can be sen
76. essage key J 17 First steps 18 1 IP wizard making VoIP settings You will see the following display IP Assistant Start IP installation assistant Before you can use VoIP to phone any other numbers over the Internet the fixed line or the mobile network you need the services of a VoIP provider which supports the VoIP SIP standard Prerequisite You have registered with a VoIP provider e g via your PC and set up at least one VoIP account IP account To use VoIP you now need to enter the access data for your VoIP account You will receive all the necessary data from your VoIP provider This will include Either Your username if requested by the VoIP provider This is the username of your IP account caller ID and is frequently identical to your phone number Your authentication name or login ID The login password registered with the VoIP provider General settings for your VoIP provider server addresses etc Or An auto configuration code activation code Your Gigaset phone s IP wizard can help you make these entries Please note You can configure up to six VoIP connections When you get started with the phone you can initially only configure one VoIP connection You can configure additional VoIP connections later with the IP wizard page 80 or the Web configurator First steps Launching the IP wizard Prerequisite The phone is connected to the r
77. ested service is not supported by the VolP provider 0x480 The dialled number is temporarily unavailable 0x481 The recipient is not available 0x482 Double service query 0x483 Too many jumps The query was rejected because the service server proxy has decided that this query has already passed through too many service servers The maximum number is defined beforehand by the original sender of the query 0x484 Wrong number In most cases this response means that you have simply omitted one or more digits in the phone number 0x485 The URI dialled is not unique and cannot be processed by the VolP provider 0x486 The called party is busy 0x487 General faults The call was cancelled before a call was established The status code confirms receipt of the interruption signal 0x488 The server cannot process the query because the data entered in the media descrip tion is not compatible 0x491 The server reports that the query will be processed as soon as a previous query has been completed 0x493 The server rejects the query because the phone cannot decrypt the message The sender has used an encryption method that either the server or the receiver phone cannot decrypt 0x500 The proxy or the receiving device has discovered a fault while executing the query It is therefore impossible to execute the query If this occurs the caller or the phone dis plays the fault and repeats the query after a few seconds The number of seconds after whi
78. etwork and the telephone network gateway VoIP provider It forwards calls from VoIP to the telephone network as required Gateway provider See SIP provider Global IP address See IP address GSM Global System for Mobile Communication Originally a European standard for mobile networks GSM can now be described as a worldwide standard However in the USA and Japan national standards were previ ously more frequently supported H Headset Combination of microphone and headphone A headset enables a comfortable speaker mode Headsets that can be connected to the base via a cable wire bound or via Bluetooth wireless are available Glossary HTTP proxy Server via which the Network subscribers can process their Internet traffic Hub Uses one Infrastructure network to connect several Network subscribers All data sent to the hub by one network subscriber is forwarded to all network subscribers See also Gateway Router l IEEE Institute of Electrical and Electronics Engineers International body that defines standards in electronics and electrical engineering concerned in particular with the standardisation of LAN technology transmission pro tocols data transfer rate and wiring Infrastructure network Network with central structure All Network subscribers communicate via a central Router Internet Global WAN A series of protocols known as TCP IP have been defined for exchanging data Every Network subscriber is
79. external call Ext Call Press the display key The previous call is placed on hold The caller hears an announcement or music on hold mi Enter the second participant s telephone number e phone number is dialled You are connected to the second participant If the participant does not answer select the display key BE to return to the first partici pant The consultation call is established via the same send connection as the first call Please note You can also select the second participant s phone number from the directory redial list or a call list on the handset Ending a consultation call OMN gt End Active Call You are reconnected to the first call participant You can also end a consultation call by pressing the end call key _ The connection is briefly interrupted and you will receive a recall As soon as the receiver is lifted you are reconnected to the first call participant Prerequisite Transfer Call by On Hook is not activated ECT page 43 and Transfer Call by On Hook gt page 104 Call swapping You can speak to two callers alternately call swap Prerequisite You are conducting an external call and have called a second participant consultation call or have accepted a waiting call gt Use to swap between the participants The caller you are currently speaking to is marked with the g icon Ending a currently active call aii gt End Active Call You are re connected to the wa
80. for a handset s receive connections directly via the message key page 66 Calling the answering machine via fast access Press and hold If you have set a network mailbox for fast access you are connected directly to this net work mailbox Cg If necessary press the speaker key You hear the network mailbox announcement Displaying new messages in the handset s idle display If a new message is present on one of the network mailboxes assigned to the handset via its receive connection or on the local answering machine the symbol QO and the number of new messages are generally shown on the idle display The message key flashes 65 Using the network mailbox 66 Calling the network mailbox using the message key Under the message key _ _ you will find a list for each network mailbox that fulfils the following prerequisites The corresponding connections are assigned to the handset as receive connections The network mailbox phone number is saved on the phone You can use the list to call the network mailboxes directly and listen to the messages C Press the message key The following is displayed Gigaset SL610 PRO as an example Messages amp Calls Mailbox IP 1 1 2 Mailbox IP 3 3 Mailbox IP 4 Mailbox IP 5 1 Mailbox IP 1 Mailbox IP 2 and so on are the network mailboxes for the VoIP connections IP1 IP2 and so on are the default names of the corresponding VoIP connections The default
81. for you to register your telephone with a VoIP provider If a connection cannot be made one of the following messages is dis played Ifthe phone cannot establish a connection to the router the message IP address not available is displayed Check the plug connection between the router and the base and check the settings on the router Your phone is preconfigured for dynamic assignment of the IP address In order for your router to recognise the phone dynamic IP address assignment must also be activated on the router i e the router s DHCP server must be activated If the DHCP server cannot or should not be activated you must assign a fixed IP address to the phone page 78 Ifthe phone cannot establish a connection to the Internet the message Internet connection not available is displayed The IP server may be temporarily unavailable In this case try to make a connection again later Otherwise check the plug connection between the router and the modem or DSL connection and check the settings on the router gt Press eq to close the IP wizard You will then need to call up the wizard later via the menu to configure the IP connec tion Entering the auto configuration code gt Using the keypad enter the auto configu IP Assistant ration code you received from the pro vider max 32 characters gt Press the key below JJ on the display screen K All data required for VoIP telephony is loaded direct
82. formation on the certificate by marking it and clicking the Details button This information includes who issued the certificate certification authority and who for as well at its validity period You must use the information to decide whether to accept or reject the certificate If you accept the certificate depending on its type it is transferred to one of the Server Certificates CA Certificates lists even if it has already expired If a server responds again with this certificate this connection is accepted immediately If you decline the certificate it is transferred to the Server Certificates list with the label rejected If a server responds again with this certificate this connection is rejected immediately Configuring the phone via the Web configurator Managing base connections activating deactivating connections You can manage your base connections using the Web page Settings gt Telephony gt Connections This Web page displays a list with all possible connections and your status e g con nected registered IP Connections You can assign up to six VoIP connections VoIP phone numbers to your phone You need to set up a VoIP account with a VoIP provider for each VoIP phone number You must save the access data for each account and for the relevant VoIP provider in the phone A list entry is available for each VoIP connection this is used to configure and manage the connection gt To do this click
83. h and mini USB Directory for 500 vCards Call lists for incoming outgoing and missed calls Redial list automatic redial function Talk standby time of up to 13 h 180 h Large font for call lists and directory 9 programmable keys Brilliant sound quality in speaker mode 4 speaker settings Caller pictures and screensaver analogue and digital clock Silent alert 23 ringer melodies individual ringer melodies for VIP contacts and internal callers ECO DECT Calendar with appointment scheduler No interruptions from anonymous calls 134 Accessories Gigaset SL400 handset C E E E E E E A o Genuine metal frame and keypad High quality keypad illumination 1 8 TFT colour display Bluetooth and mini USB Directory for 500 vCards Talk standby time of up to 14 h 230 h Large font for call lists and directory Brilliant sound quality in speaker mode 4 speaker settings Caller pictures slideshow and screensaver analogue and digital clock Silent alert download ringtone melodies ECO DECT Calendar with appointment scheduler Night mode with time controlled ringtone deactivation No interruptions from anonymous calls Room monitor www gigaset com gigasetsl400 Gigaset S79H S810H handset eo o o www gigaset com gigasets79h Illuminated graphic colour display 65k colours Illuminated keypad Handsfree operation Polyphonic ringtone melodies Directory for approx 500 entries Ca
84. hones ina LAN to be concealed behind a shared IP address for the Router on the Internet VoIP telephones behind a NAT router cannot be reached by VoIP servers on account of the private IP address To get around NAT it is possible to use either ALG in the router STUN in the VoIP telephone or for the VoIP provider to use an Outbound proxy If an outbound proxy is made available you must allow for this in the VoIP settings for your phone Glossary Network Group of devices Devices can be connected in either wired or wireless mode Networks can also differ in range and structure Range Local networks LAN or wide area networks WAN Structure Infrastructure network or ad hoc network Network subscriber Devices and PCs that are connected to each other in a network e g servers PCs and phones 0 Outbound proxy Alternative NAT control mechanism to STUN and ALG Outbound proxies are implemented by the VolP provider in firewall NAT environ ments as an alternative to SIP proxy servers They control data traffic through the fire wall Outbound proxy and STUN servers should not be used simultaneously See also STUN and NAT P Paging handset search Base function for locating the registered handsets The base establishes a connection to every registered handset The handsets start to ring PIN Personal Identification Number Protects against unauthorised use When the PIN is activated a number combination has to be ente
85. ice data is received via one port and control data via the other The default standard port number is set to 5004 for voice transmission This setting only has to be changed if the port numbers are already being used by other subscribers in the LAN You can then specify other fixed port numbers or port number ranges for the SIP and RTP port If several VoIP phones are operated on the same router with NAT it makes sense to use randomly selected ports The phones must then use different ports so that the router s NAT is only able to forward incoming calls and voice data to one the intended phone Use the Web configurator to specify a port number range for the SIP and RTP port that the ports are chosen from 105 Configuring the phone via the Web configurator 106 Making settings for access to Internet services You can use the following Internet services on your phone E mail notifications You can set up up to six e mail accounts In order to use the e mail function of your base you have to save the addresses of the POP3 servers and your personal access data for your mailboxes in the base You can also specify the time interval at which your phone should check whether the POP3 servers has received new e mail messages and specify whether authentication on the POP3 servers should be carried out via a secure connection You can change the settings on the Web page Settings gt Messaging gt E Mail MWI Light The message key LED of
86. ie os aE Sas Seine Va SG noe Fe oy Cee Soe a ee 120 Caring for your telephone 0 cee cece cece tenet een e eee nneneeeene 120 Contact with liquid cece ccc cence cece cece teen teen teen ene eneneee 120 Authorisation visited nessy EEEE sees eevee cae AREE EE ETIO 120 SPeGifiCAtiONS aos saree de 30s edna NELE REEERE Weta NDE SOE R ee Thee ee 121 GIOSSANY sioneer n Se eh ade eae Je be Ga sees Meee Teen de He 122 Accessories i esis cision dete eda en nels ee sits ee ele EEEIEE 134 Mounting the base on the wall cece eee cece cece ees 138 VAD ote scar iets TE areata corse asin ds ha ole be Dele Bae 139 Safety precautions Safety precautions m Warning Read the safety precautions and the user manual before use Explain their content and the potential hazards associated with using the telephone to your children Use only the power adapter supplied as indicated on the underside of the base Use only the cable supplied for the LAN connection and connect it to the intended port only Using your telephone may affect nearby medical equipment Be aware of the technical conditions in your particular environment e g doctor s surgery If you use a medical device e g a pacemaker please contact the device man ufacturer They will be able to advise you regarding the susceptibility of the device to external sources of high frequency energy Please refer to the Appendix chapter for the specificat
87. igaset repeater can be used to increase the reception range between your Gigaset handset and the base www gigaset com gigasetrepeater All accessories and batteries are available from your phone retailer Use only original accessories This will avoid possible health risks and personal Iga se Gigaset injury and also ensure that all the relevant regulations are complied with Original Accessories Compatibility For more information on handset functions in relation to Gigaset bases please visit www gigaset com compatibility 137 Mounting the base on the wall Mounting the base on the wall 75mm a max 8mm max 3mm i max 4mm 2x Y A 138 Index Index A Call costs see Making cost effective calls ACCESS code 0 eee e cece cece cece eens 86 Call display fora PABX ciaccceveaitsetisieesks 86 name from online directory 38 ACCESSOFICS 0 0 ccc cece cece cece eees 134 Call divert n 42 122 Activating Call duration 0 cece ence e ee 36 anonymous calling seese eeen 41 Call forwarding cece eee 122 Call divert cece cence neces 42 Call swapping 0 45 122 network mailbox eeceee 64 Call waiting 0 ee eee 122 123 ADSL 5h aschonsatnstehiusuneeatanbts 122 accepting rejecting 44 AUG yo tiass A saree vee eons as 122 activating deactivating 43 Alternative options
88. ing ec cece ee ee eee 73 Internal names changing 73 Internal numbers changing 74 Intern t 5 6500 Ss Pee ad oacryow aai 127 Internet access broadband 122 Internet protocol ee eee eeee 127 Internet service provider 127 Pos oo eed aite we oie faa eee ates 127 Lede 0 0 e eee 127 ASSIQNING 6 cece ee eee eee ee eens 78 dialing 2c cc ec eanes eee ca eg eeee ase 36 dynamic ec ec eee eee eee ee 124 fixed oes eniai obese es 125 Global veges eset dace esa deine 126 IOCAl EEEE EEE aimee se 128 obtaining automatically 78 privaten te a A Ta 129 Publici ereenn iei 130 stati n aaa n ATE nied AAT 131 IP configuration e eee 78 IP pool range cece eee eee 127 K Key 1 fast access ASSIQNING 6 eee eee eee ee eee eee 64 Key ASSIQNING cece e eee eee 75 L LAN iaeei til dean ates 128 List e mail notifications 55 network mailboxes 06 66 LISTS as E E woke wien wes alo aes 92 Local Area Network 00 128 Local communication ports 105 Local IP address ee eee 128 Local SIP port eoriet nare naranai 131 Locating handset 0 00 70 M MAC address onnu 128 checking eieren arris i es eaneaed 85 Making calls accepting acall 37 external ecse enn een TE EAT E 35 internal
89. io frequency range 1880 1900 MHz Duplex method Time multiplex 10 ms frame length Repeat frequency of the transmission 100 Hz pulse Length of the transmission pulse 370 us Channel grid 1728 kHz Bit rate 1152 kbit s Modulation GFSK Language code 32 kbit s Transmission power 10 mW average power per channel 250 mW pulse power Range up to 300 m outdoors up to 50 m indoors Power supply 230 V 50 Hz Power over Ethernet PoE IEEE 802 3af class 3 Environmental conditions for operation 5 C to 45 C 20 to 75 relative humidity Codec G 711 G 726 G 729AB with VAD CNG G 722 Quality of Service TOS DiffServ Protocols SIP RTP DHCP NAT Traversal STUN HTTP 121 Glossary Glossary 122 A ADSL Asymmetric Digital Subscriber Line Special form of DSL ALG Application Layer Gateway NAT control mechanism of a router Many routers with integrated NAT use ALG ALG lets the data packets in a VoIP connec tion pass and adds the public IP address of the secure private network The router s ALG should be deactivated if the VoIP provider offers a STUN server or an outbound proxy See also Firewall NAT Outbound proxy STUN Authentication Restriction of access to a network service by using an ID and password to log in Automatic ringback See Ringback when the number is busy B Block dialling Enter the complete phone numb
90. ions of this Gigaset product Do not install the base in bathrooms or shower rooms The base is not splash proof Do not use your phone in environments with a potential explosion hazard e g paint shops If you give your phone to a third party make sure you also give them the user manual Remove faulty bases from use or have them repaired by our Service team as these could interfere with other wireless services Please note Not all of the functions described in this user manual are available in all countries The device cannot be used in the event of a power failure It is also not possible to transmit emergency calls First steps First steps Checking the package contents aE lt E 2 EJ One base Gigaset N510 IP PRO EJ One power adapter for connecting the base to the mains power supply E One Ethernet LAN cable Cat 5 with 2 RJ45 modular jacks for connecting the base to a router switch LAN Internet E One cD Please note The device colour may differ from the one shown here m Firmware updates This user manual describes the functions of your phone from firmware version 42 045 onwards Whenever there are new or improved functions for your Gigaset firmware updates are made available for you to download to your base gt page 82 If this results in opera tional changes for your phone a new version of this user manual or the necessary amendments will be published on the
91. isplay key The list of possible key assignments is opened gt Select a function and press ff 75 Configuring the system settings The following base functions can also be selected in addition to the functions provided by the handset for assigning display keys Withhold Number Withhold the phone number for the next call page 44 E mail Opens the e mail submenu for receiving and reading e mail notifications gt page 55 gt M Messaging gt E mail More Functions Select and press 4 you can then also select from the following base functions Send Connection Assign an alternative send connection to a key gt Select a connection as a further send connection for the handset from the list of connections and press od Press this display key if the alternative send connection should be used temporarily for the next call instead of the send connection for the handset Connect Selection Assign the list of connections for your phone to a key Select the send connection for each call from the list page 36 Call Lists Assign the call lists menu to a key CG f callLists Withhold Number Withhold the phone number for the next call page 44 Call Divert Assign the menu for setting and activating deactivating call divert to a key gt page 42 Prerequisite The provider supports call divert gt Select Services gt Call Divert E mail Opens the e mail submenu for receiving and reading e mail
92. iting caller 45 Making calls using select services 46 Conference You can speak to two participants simultaneously Prerequisite You are conducting an external call and have called a second participant consultation call or have accepted a waiting call gt Press the display key ima You and the other two callers both marked by the C icon can hear and speak to each other simultaneously Ending a conference call gt Press the display key Eitkeaua You return to call swap status You are reconnected to the caller with whom you started the conference You are reconnected to the first participant Prerequisite Transfer Call by On Hook is not activated ECT page 43 VoIP Transfer Call by On Hook Web configurator Press the end call key to end the call with both participants Each of the callers can end their participation in the conference call by pressing the end call key and replacing the earpiece Transferring calls Transferring a call to an internal party You are making an external call and would like to transfer it to another handset gt Set up an internal consultation call page 72 Press the end call key even before the other party has answered to transfer the call Activating deactivating call transfer ECT Explicit Call Transfer You are making an external call via a VoIP connection and wish to transfer the call to another external party Prerequisite The feature is supp
93. ld of the Web page to access the Web configurator functions gt Click OK Once you have successfully logged in the Home Web page opens with general informa tion on the Web configurator If you enter an incorrect system PIN a corresponding message is displayed You are prompted to re enter the PIN If you enter an incorrect system PIN a second time the PIN field is blocked for a short time greyed out The duration of the block will double each time a PIN is subsequently entered incorrectly 89 Configuring the phone via the Web configurator m Please note Ifthe system PIN is still set as 0000 on the phone default setting you will be noti fied during login that the device is not secure and you should change the PIN You can deactivate this security advice for subsequent logins by selecting the option Don t show this security advice again Click OK to close the dialog box If you do not make any entries for a lengthy period approx 10 minutes you are automatically logged off The next time you try to make an entry or open a Web page the Login Web page is displayed Re enter the system PIN to log back in again Any entries that you did not save on the phone before automatic logoff will be lost Logging off In the menu bar page 91 at the top right of every Web page in the Web configurator you will see the Log Off command Click Log Off to log off from the Web configurator m Warning Always
94. led as per usual You can accept the call Changing the name of an internal party The names INT 1 INT 2 etc are assigned automatically on registration You can change these names The name must be no more than 10 characters The changed name is dis played in every handset s list oO Open the list of handsets Your own handset is indicated by 4 Select handset ates Openmenu Rename 1 Enter the name Press the display key 73 Connecting using handsets Changing the internal number of an internal party 74 A handset is automatically assigned the lowest free internal number from 1 6 during reg istration If all numbers are in use then the number 6 is overwritten as long as this handset is in idle status You can change the internal numbers of all registered handsets 1 6 J Open the list of handsets Your own handset is indicated by 4 ais Open menu Assign Handset No Select and press JA K Select the handset if necessary D li Select or enter the internal number K og Switch to another handset if necessary and select the number etc Press the display key to save the entry You will hear the error tone if an internal number has been assigned twice gt Repeat the procedure with a free number Configuring the system settings Configuring the system settings Your Gigaset comes preconfigured You can change the settings via the menu on a con nected Gigaset handset e g from a Gigaset SL610 PRO
95. lled URI does not exist 0x606 The communication settings are not acceptable 0x701 The called party has hung up 0x703 Connection cancelled because of timeout 0x704 Connection interrupted because of an SIP error 0x705 Wrong dialling tone 0x706 No connection established 0x751 Busy tone No codec match between the calling and called party 0x810 General socket layer error User is not authorised 0x811 General socket layer error Wrong socket number 0x812 General socket layer error Socket is not connected 0x813 General socket layer error Memory error 0x814 General socket layer error Socket not available check IP settings connection prob lem VoIP setting incorrect 0x815 General socket layer error Illegal application on the socket interface 117 Customer Service amp Assistance Checking service information 118 If you contact Customer Care you may need the base s service information Prerequisite You have assigned an outside line try to establish an external call make an external call Please note You may need to wait a few seconds before attana appears on the display aie gt Service Info Confirm selection with fg You can select the following information functions with 1 Serial number of the base RFPI 2 Serial number of the handset IPUI 3 Informs the service employees of the base settings in hex diagram e g the number of registered handsets repeat
96. ller pictures PC interface e g for managing directory entries ringtones and screensavers Bluetooth Headset socket Room monitor www gigaset com gigasets810h 135 Accessories Gigaset SL78H handset C E E ee Oo Illuminated graphic colour display 256k colours Illuminated keypad Handsfree operation Polyphonic ringtone melodies Directory for approx 500 entries Caller pictures PC interface e g for managing directory entries ringtones and screensavers Bluetooth Room monitor www gigaset com gigasetsl78h Gigaset handset e OOHHHHHHHH o Social life management with room monitor and birthday reminders Individual programming of ringtones with 6 VIP groups High quality keypad with illumination 1 8 TFT colour display Directory for up to 150 vCards Talk standby time of up to 12h 180h standard batteries Large font for call lists and directory Brilliant sound quality in handsfree mode Screensaver digital clock ECO DECT Alarm clock No interruptions from unknown calls Room monitor 136 Accessories Gigaset E49H handset Resistant to shocks dust and water splashes Hardy illuminated keypad Colour display Directory for 150 entries Talk standby time of up to 12 h 250 h standard batteries Brilliant sound quality in speaker mode Screensaver ECO DECT o Alarm clock Room monitor www gigaset com gigasete49h Gigaset repeater The G
97. ly 0x302 Temporarily diverted The phone is informed that the called party cannot be reached under the dialled number The call is diverted for a limited period The phone is also notified of the length of the diversion 0x305 The query is sent to a different proxy server e g to balance incoming queries The phone will make the same query once again to another proxy server This is not a redi rection of the address per se 0x380 Other service The query or call could not be transferred However the phone is notified of other options available to connect the call 0x400 Wrong call 0x401 Not authorised 0x403 The requested service is not supported by the VoIP provider 0x404 Wrong phone number No connection on this number Example While making a local call you have not dialled the area code although your VoIP provider does not support local calls 0x405 Method not permitted 0x406 Not acceptable The requested service cannot be provided 0x407 Proxy authentication required 0x408 The party cannot be reached e g account has been deleted 0x410 The requested service is not available from the VoIP provider 0x413 Message is too long 0x414 URI is too long 115 Customer Service amp Assistance 116 Status code Meaning 0x415 Query format is not supported 0x416 URI is faulty 0x420 Incorrect ending 0x421 Incorrect ending 0x423 The requ
98. ly from the Internet to your phone When all the data has been successfully loaded onto your phone Your IP account is reg istered at your provider appears on the display 21 First steps 22 gt For further information please see 2 Connection wizard page 25 Downloading VoIP provider data The connection wizard establishes a connection with the Gigaset configuration server on the Internet Various profiles with general access data for different VoIP providers can be downloaded here After a brief period you will see the following display A list of countries is loaded Select your Country gt Press up or down on the control key R repeatedly until the country in which you want to use the phone is selected in the Country 2 display Country 3 Country 4 Country 5 Back gt Press the key below J on the display screen to confirm your selection A list of the VoIP providers with general Select your Provider access data profiles is available on the con este oo figuration server is displayed Provider 2 gt Press up or down on the control key K repeatedly until your VolP provider is selected in the display Provider 3 Provider 4 Provider 5 Back gt Press the key below J4 on the display screen to confirm your selection The general access data for your VoIP provider will be downloaded and saved on the phone First steps m You have not been able to download your provider s dat
99. me The currently set private net directory named Prv NetDir Successful registration is acknowledged briefly with the message Data Transfer x entries received for this reason Registering handsets You can register up to six handsets to your base You must register the handset manually on both the handset 1 and the base 2 Once registration is complete the handset returns to idle status The handset s internal number is shown in the display e g INT 1 If not repeat the procedure You can register other Gigaset handsets and handsets for other devices with GAP func tionality as follows 1 On the handset Start to register the handset as described in its user manual On the Gigaset SL610 PRO handset for example The handset is not registered to a base AEN Pressthe display key The handset is already registered to a base D gt F Settings gt Registration gt Register Handset If the handset is already registered to four bases m Select base e g Base 3 and press JJ i Enter the system PIN for the base if required and press J A message appears stating that the handset is searching for a base that is ready for reg istration 69 Connecting using handsets 2 On the base Within 60 seconds press and hold the registration paging button on the base page 3 for approx 3 seconds ___ Please note All base connections are assigned to a handset as receive connections as so
100. ment your caller then hears a synthetic noise generated in the receiver option Enable Annex B for codec G 729 Configuring the phone via the Web configurator Please note Observe the following for good voice quality When making calls using VoIP avoid performing other Internet activities e g surf ing the Internet Please note that voice delays can occur depending on the codec used and the net work capacity utilisation Assigning send and receive connections For the number assignment open the Web page Settings gt Telephony gt Number Assignment Assign send and receive connections to the registered handsets Please note During registration each handset is automatically assigned the first configured VoIP connection as a send connection and all base connections as receive connections You can assign each handset either a fixed send connection or a line selection With line selection you choose the connection to be used for each call Please note You can override the assignment of the send connection for certain phone num bers by defining dialling plans for these numbers For number assignment page 81 Changing the name of the handsets You can also use this page to change the name of the handsets Activating call divert The settings for call divert are on the Web page Settings gt Telephony gt Call Divert You can divert calls to your VoIP connections to any external number VoIP
101. mit exceeded timeout when loading the information The Internet server for the info services cannot be accessed gt Check your Internet connection and repeat the request at a later date 59 Info Center continuous Internet access from your phone Coding error on requested page The content of the requested info service is coded in a format that the handset cannot dis play Unable to show requested page General error when loading the info service Authorization Failed Login has failed Possible causes of this are You have not entered your authentication data correctly gt Reselect the info service and repeat the login process Please remember that data is case sensitive You are not entitled to access this info service Logging in for personalised info services 60 If a special login process with username and password is required to access an info serv ice the following is displayed after the service has been called up Authent Name Enter the username supplied by the provider of the info service Save Press the display key Authent Password Enter the password associated with this username Save Press the display key If login was successful the requested info service is displayed If login failed a message to this effect appears on the display Messages when load ing requested information page 59 Please note Please remember that authentication data is case sensitive General instructi
102. n has been defined for the dialled phone number page 102 then the send connection specified in the dialling plan is used Please note You can cancel the dialling process with the end call key J You are shown the duration of the call while the call is in progress Dialling using the directories or the handset s call and redial lists saves you retyp ing numbers If you have multiple handsets registered to the base you can make internal calls free of charge page 71 Using an alternative connection connection list on the display key Prerequisite You have assigned an alternative connection or the list with all configured connections to a display key on the handset page 76 Press the display key K Select a line C E Press the talk key or display key TAs Enter a number The number is dialled approximately 3 5 seconds after the last digit is entered Any dialling plan page 102 that has been defined for the dialled phone number is ignored The selected send connection is always used Calling an IP address provider dependent You can also dial an IP address instead of a phone number gt Press the star key to separate the sections of the IP address e g 149 246 122 28 gt If necessary press the hash key to attach the SIP port number of the person you are calling to the IP address e g 149 246 122 28 5060 If your VoIP provider does not support the dialling of IP addresses each pa
103. n the display if no party is found to match the search criteria You have the following options gt Press the display key IE to start a new search Or gt Press the display key EA to change the search criteria The name and town city are copied over and you can change them No hits are displayed if the list of hits is too large A message to this effect is displayed gt Press the display key ile to start a refined search page 50 Or gt Depending on the provider you can view the list if the number of hits is shown on the display Press the display key MSY Using directories Search result hit list The search result is shown as a list on the display Example Online Directory 1 50 1 Sand Marie Elisabe 49123456789 ParkstraRe 11 Berlin 12345 Options 1 1 50 Consecutive number total number of hits only the consecutive number is displayed if the total number of hits gt 99 2 Four lines including party s name category telephone number and address possibly abbrevi ated If a fixed line number is not available the mobile number if available is displayed You have the following options gt You can scroll through the list with gt Press the display key BY Displays the full details of the entry name category where applicable address telephone numbers You can scroll through the entry with K Use AN to access the following options Refine Search Refine search criteria and rest
104. ne directories p page 47 Entering additional VolP accounts gt page 80 Configuring the phone via the Web configurator gt page 87 If you have any questions about using your phone please read the tips on troubleshooting page 111 or contact our Customer Care team gt page 111 30 First steps Understanding the operating steps in the user manual The operating steps have been shortened and are based on a Gigaset SL610H PRO hand set Example The display gt gt Eco Mode gt Eco Mode M on means gt Press right on the control key L to open the main menu gt Press right left down and up on the con trol key to navigate to the Settings submenu gt Press the display key JJ to confirm your selection gt Press down on the control key Ly until the Settings Eco Mode menu option is highlighted A Registration Telephony System Menu View Back gt Press the display key JJ to confirm your selection 31 First steps gt Press down on the control key Ly until the Eco Mode Eco Mode menu option is highlighted Eco Mode gt Press the display key OHEH to activate deactivate the function The change is effective immediately and does Eco Mode not need to be confirmed Eco Mode gt Press the key below E 3 to skip back to the previous menu level Or gt Press and hold the end call key to return to idle status 32 Menu tree Menu tree
105. necessary and make further settings for the informa tion service selected Press the display key 63 Using the network mailbox Using the network mailbox Some providers offer answering machines on the network network mailboxes Each network mailbox accepts incoming calls made via the corresponding line VoIP phone number To record all calls you should therefore set up a network mailbox for each of your VoIP phone numbers You can activate deactivate the network mailboxes using the handset or the Web config urator To do this you only require the phone number of the network mailbox Activating deactivating network mailboxes entering numbers On the handset you can manage the network mailboxes that are assigned to one of its receive connections O gt EA voice Mail gt Network Mailboxes The list of connections that are assigned to the handset as receive connections is dis played Net AM xxx is displayed where xxx is replaced by the respective default connec tion name Net AM IP1 to Net AM IP6 m If several receive connections are assigned to the handset select connection and press IJJ gt You can enter data in the following fields Status Select On to activate the network mailbox Select Off to deactivate Network Mailbox The number that is currently stored for the network mailbox is displayed Enter or change the phone number for the network mailbox if necessary With some VolP providers your
106. nection You can assign each connection to several internal parties as a send and or receive connection Default assignment All configured connections are assigned to the handsets as receive connections at regis tration start up The first configured VoIP connection is assigned to the handsets as a send connection 25 First steps Launching the connection wizard a gt Press the display key if you wish to Connection Assist change the setting for the send and receive connections of the handset with the internal name INT1 gt Press the display key RJ if you do not Assign connections wish to change the setting for this hand set to handset INT1 b The list of receive connections currently Rec Connections assigned is displayed Press down on the control key Q to scroll INTI through the list if necessary receives calls for IP1 gt Press the display key if you wish IP2 to change the receive connection set ting gt Press the display key JJ if you do not wish to change the setting Press ej to skip the following steps Continue from gt d Press to display the following 26 First steps If no calls to the VoIP connection IP1 are to be signalled on the handset gt Press right on the control key C to set to The updated list of receive connections is displayed one more time for you to check Press the display key JJ to confirm the assignment The send connection currently set f
107. ns before dialling Tip Compare the rates for long distance calls especially for international calls offered by your VoIP providers and determine which connection should be used specifically for these countries locations e g a dialling plan for the Phone Number 0033 would apply to every call made to France Please note If dialling plans overlap the one with the greatest concordance will apply Example There is a dialling plan for the number 02 and one for the number 023 If you dial 0231 the second plan will apply if you dial 0208 the first plan will apply m Examples All calls to the mobile phone network should be made via your VoIP connection with provider B Dialling plans Phone Number 017 Connection IP3 provider B and the corresponding entries for 015 and 016 Configuring the phone via the Web configurator Access codes activating dialling plans when connecting to a PABX If your phone is connected to a PABX you may have to enter an access code for external calls outside line code e g 0 Save an access code and specify when the phone numbers should be automatically pre fixed with the digits You can choose between All None and from Call Lists only when dialling from the call list or an answering machine list These settings are available in the Access Code area on the Web page Settings gt Telephony gt Dialling Plans Activating local area c
108. nternal party No Handset is displayed if internal call divert has not been set previously or if the pre viously set handset is no longer registered Making calls using select services Ring Delay If you prefer to have a delay before the call is diverted select the length of the delay at this point None 10 sec 20 sec or 30 sec If you select None the call is not signalled on the handset and is diverted immediately Save Press the display key Internal call divert is only single stage i e if calls for the handset are diverted to a different handset e g MT1 on which a call divert is also active e g to MT2 this second call divert is not activated The calls are signalled on handset MT1 Please note Any call for the handset that has been diverted is entered in the call lists Ifa callto a receive connection that is only assigned to the handset is diverted to a handset that is not available e g the handset is deactivated the call is rejected after a short time Activating deactivating call waiting for external calls If the function is activated during an external call you will hear a call waiting tone to sig nal that another external caller is trying to get through If you have CLIP the number of the waiting caller or the corresponding directory entry is shown in the display The caller will hear the ringing tone When call waiting is deactivated the caller will hear the busy tone if you are alread
109. ocesses is available on the Internet at www gigaset com Environmental management system Gigaset Communications GmbH is certified according to the interna tional standards ISO 14001 and ISO 9001 ISO 14001 Environment certified since September 2007 by T V SUD Management Service GmbH ISO 9001 Quality certified since 17 02 1994 by TUV SUD Management Service GmbH Disposal All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities ane appointed by the government or the local authorities This crossed out wheeled bin symbol on the product means the product is covered by a the European Directive 2002 96 EC The correct disposal and separate collection of your old appliance will help prevent potential negative consequences for the environment and human health It is a precondition for reuse and recycling of used electrical and electronic equipment For more detailed information about disposal of your old appliance please contact your local council refuse centre or the original supplier of the product 119 Appendix Appendix Caring for your telephone Wipe the unit with a damp cloth or an antistatic cloth Do not use solvents or microfibre cloths You can treat high gloss surfaces carefully using display polish Never use a dry cloth This can cause static Contact with liquid A If the device comes into contact with liquid El Unplug th
110. ode you can ensure that the range of the base is sufficient by pressing and holding the talk key C7 You hear the dial tone if the base can be reached When Eco Mode is enabled Call setup is delayed by approx 2 seconds Handset standby time is reduced by approx 50 Registering handsets that do not support Eco Mode causes the mode to be deac tivated on the base and all other handsets Activating Eco Mode reduces the range of the base Eco Mode Eco Mode and repeater support page 83 cancel each other out i e if you use a repeater you cannot use Eco Mode and Eco Mode Connecting using handsets Connecting using handsets You can register up to six handsets and six Gigaset repeaters to your base Each registered device is assigned an internal number 1 6 and an internal name INT 1 INT 6 You can change the number assignment and names If you register a seventh handset the last registered handset will be de registered auto matically When you register a Gigaset handset the base transfers entries for the following online directories to the local directory on the handset to enable you to use the online directo ries on your new handset as well Prerequisite The handset can send and receive directory entries see handset user man ual The currently set online directory page 106 with a provider specific name The currently set Yellow Pages page 106 with a provider specific na
111. odes for calls using VoIP If you use VoIP to make a call to the fixed line you may also have to dial the area code for local calls depending on the provider You can avoid having to enter your own local area code by entering the full area code with the international code for the location where you are using the phone in the phone configuration These settings are available in the Area Codes area on the Web page Settings gt Management gt Local Settings Entering the network mailbox enabling disabling the network mailbox A list of the network mailboxes for all connections on your phone is available on the Web page Settings gt Telephony gt Network Mailboxes You can enter the phone numbers for the network mailboxes in this list You can use this list to activate deactivate the network mailboxes for all configured VoIP connections Setting DTMF signalling for VoIP You can change the settings for DTMF signalling in the DTMF over VoIP connections area on the Web page Settings gt Telephony gt Advanced VoIP Settings DTMF signalling is required for example for querying and controlling certain network mailboxes via digit codes or for remote operation of an answering machine To send DTMF signals via VoIP you must first define how key codes should be converted into and sent as DTMF signals as audible information via the speech channel or as an SIP Info message Ask your VoIP provider which type of DTMF transmission it supp
112. ollowing applies in particular if VolP connections are configured on your base Ifyou have not assigned the receive connections on your phone all incoming calls are signalled on all registered handsets Ifyou have assigned connections but not assigned a connection to any handset as the receive connection calls on this connection will not be signalled If a call cannot be assigned to any connection on the phone this call is signalled on all handsets You can accept the call on the handset by gt Pressing the talk key J gt Pressing the speaker key J gt To deactivate the ringtone press the tues display key You can accept the call as long as it is displayed on the screen If you press the end call key C7 the call is rejected 37 Making calls Calling Line Identification 38 When you receive a call the caller s number and or name is displayed on the screen if the following prerequisites are met Your network provider supports CLIP CLI and CNIP CLI Calling Line Identification The caller s number is transmitted CLIP Calling Line Identification Presentation The caller s number is displayed CNIP Calling Name Identification Presentation The caller s name is displayed You have requested CLIP or CNIP from your network provider The caller has requested CLI from the network provider Call display If the caller s number is in the handset s directory the caller s name will be shown You
113. on as regis tration is complete The first configured VoIP connection is assigned to the handset as a send connection You can change the assignment page 81 Assigning the internal number The base assigns the handset the lowest free internal number possible numbers 1 6 The internal number appears in the handset s display e g INT 2 This means that the internal number 2 has been assigned to the handset De registering handsets D gt F Settings gt Registration gt De reg Handset m Select the internal party you wish to de register and press IJA The handset you are currently using is highlighted with lt ie If the system PIN is not 0000 enter the current system PIN and press ed Press the display key Locating a handset finding the phone s IP address paging You can locate your handset using the base gt Briefly press the registration paging button on the base page 3 All handsets will ring at the same time paging even if the ringtones are switched off The current local IP address for the base appears in the handset displays e g on the Gigaset SL610 PRO CD Paging IP 192 168 1 2 Silence 70 Connecting using handsets Ending paging gt Briefly press the registration paging button on the base page 3 Or gt Press the talk key on the handset Or gt Press the display key AIRIS on the handset Or gt Do not press any key on the base or handset After appr
114. onfigurator is lost e g due to exceeding the time limit page 90 Configuring the phone via the Web configurator Buttons Buttons are displayed in the bottom section of the working area Depending on the cur rent function of a Web page various buttons are displayed The functions of these but tons are described in the online Help of the Web configurator The most important but tons are Cancel Reject changes made on the Web page and reload the settings that are currently saved in your phone to the Web page Set Store changes made on a Web page on the phone Help You will see a question mark at the top right of most Web pages Click this question mark to open the online Help for this Web page in a separate window The Help pages are downloaded directly from the configuration server Please note You may need to change your browser settings to display the Help pages correctly Internet Explorer and Firefox require the following settings for example gt You must allow blocked active content for Help right click the information bar at the top of the browser window gt Allow the pages to use their own fonts or set Arial as the standard font general option Means of representation in Help Bold font User interface terms such as menu functions names of input fields and options Bold font Buttons About this Help About this Help Blue underlined text shows hidden text Click thi
115. ons on entering text can be found in the handset user manual Info Center continuous Internet access from your phone Operating the Info Center Depending on the type of info service requested you can perform the following opera tions Scrolling within an info service gt You can use m to scroll downwards within an info service and 4 to scroll up back Skipping back to the previous page gt Press the left display key Skipping back to the Info Center menu gt Briefly press the end call key J You want to go offline Press and hold the end call key Ca the handset returns to idle status Selecting a hyperlink Hyperlink to further information If the page contains a hyperlink to further information this is indicated by the p gt icon If a page with hyperlinks is opened the first hyperlink is highlighted gt Using the control keys amp and or 8 as required you can navigate to the hyperlink that you would like to select The hyperlink is then highlighted by bars gt Press the right display key to open the relevant page Hyperlink to a phone number If a hyperlink contains a phone number you can copy the number to the local directory or call the number directly Click 2 Call functionality gt Select the hyperlink using the Q and or 6 keys as required gt You can identify a hyperlink of this type by the fact that is shown above the right display key gt Press the display key to
116. or example be a router The phone contains a DHCP client A router that contains a DHCP server can assign the IP addresses for the phone automatically from a defined address block The dynamic assignment means that several Network subscribers can share one IP address although they can only use it alternately and not simultaneously With some routers you can specify that the IP address for the phone is never changed 123 Glossary 124 Display name VoIP provider feature You can specify any name that is to be shown to the other party during a call instead of your phone number DMZ Demilitarised Zone DMZ describes a part of a network that is outside the firewall A DMZ is set up as it were between a network you want to protect e g a LAN anda non secure network e g the Internet A DMZ permits unrestricted access from the Internet to only one or a few network components while the other network compo nents remain secure behind the firewall DNS Domain Name System Hierarchical system that permits the assignment of IP addresses to Domain names that are easier to memorise This assignment has to be managed by a local DNS server in each W LAN The local DNS server determines the IP address if necessary by enquiring about superordinate DNS servers and other local DNS servers on the Inter net You can specify the IP address of the primary secondary DNS server See also DynDNS Domain name Name of one of several Web serv
117. or the d Send Connections handset is displayed IP1 INTI sends calls with 1E gt Press the display key J if you do not wish to change the setting Skip the fol lowing step gt To change the setting press the display key GHIA 27 First steps e If the handset is to make calls via a different connection phone number gt Press right on the control key C repeat edly until the required connection is dis played in the example IP3 gt Press the display key Ett to save the set tings Instead of a connection you can also select Sel at each call Each time you make a call you can then select the connection you wish to use on this handset If other handsets are already registered to the base you are requested to assign send and receive connections for the handsets The following is shown in the display Assign connections to handset gt Perform steps a to e for each registered handset After successfully configuring the settings you Connection Assist will briefly see this display M Connection assignment complete 28 First steps Completing the installation The handset then returns to idle status an example of the display in idle status Displays Reception between the base and the handset Goodto poor pai qal 78 No reception O red Green Eco Mode enabled Charge status of the batteries alee Empty to full ace red aT almost
118. orted by the relevant network provider If you have activated the Transfer Call by On Hook function for VoIP using the Web con figurator gt page 104 Press the end call key even before the other party has answered to transfer the call Using directories Using directories The options are Local directory for your handset see handset user manual Public online directory and Yellow Pages page 47 Private net directory page 51 Using online directories You can use public online directories online directories and classified directories e g Yellow Pages depending on your provider Define which online directories you wish to use via the Web configurator page 106 Exclusion of liability This service is country specific Gigaset Communications GmbH therefore assumes no guarantee or liability for the availability of this service The service may be discontinued at any time Opening an online directory Yellow Pages Prerequisite The handset is in idle status m Press and hold This opens the list of online directories Provider specific names appear in the display K Select a directory online directory or Yellow Pages from the list and press E This establishes a connection to the online directory or the Yellow Pages If there is only one online directory available a connection is immediately established if you press and hold down the control key R 47 Using directories
119. orts You can configure your telephone in such a way that it attempts with each call to set the most suitable DTMF signalling for the current codec Automatic Or you can explicitly define the type of DTMF signalling Audio or RFC 2833 if DTMF signals are to be transmitted acoustically in voice packets SIP Info if DTMF signals are to be transmitted as code 103 Configuring the phone via the Web configurator 104 Please note The settings for DTMF signalling apply to all VoIP connections VoIP accounts DTMF signals cannot be transmitted in the audio path Audio on broadband con nections the G 722 codec is used Configuring call transfer via VoIP You can change the settings for call transfer in the Call Transfer area on the Web page Settings gt Telephony gt Advanced VoIP Settings You can connect an external call to one of your VoIP connections with a second external participant depending on the provider You do this by establishing an external consul tation call to the second participant and pressing the R key on the handset once you have registered the second participant The call is transferred You can expand or change the settings for call transfer as follows You can activate call transfer by ending the call The two external participants are con nected with one another when you press the end call key on the handset Your connections with the participants are terminated You can activ
120. ory 0005 106 Setting online directory 0085 106 Setting up base eee 9 10 Silence suppressing 06 100 Simple Transversal of UDP over NAT 132 T EE E A A hehe 131 SIP address ccc cece eee eee 131 SIP PONS cg r erena aE nE ETEC EA 131 SIP provider cece ence ee eeeee 131 SIP proxy Server cee eee eee ee eee 131 Specifications cece eee e eee 121 Speech pauses suppressing 100 Static IP address eee eee 131 Status codes VoIP codes table eee ee ee 115 Structure of IP address 127 Structure of Web pages 90 STUN a2 acanee 22 tebe a s heals ae ke 132 Subject e mail reading 57 58 SUBNET cvs Sond es Sane EET ENEA 132 Subnet mask 0 cece eee eens 132 Oefining i 6 ewes ss rea eeaea sewer a 79 Symmetric NAT 2c eee eee eee 132 System PIN changing 77 System settings SOCUMIN Giese dened a OAs eae aces eee 77 System settings configuring 75 T TCP ig dca ieee ascites ET AROSA 132 Telephone care eee eee 111 120 Three party conference 46 Time SEttiINg 6 eee eee eee eee 34 75 TES Mig EEES nae at 132 Transmission Control Protocol 132 Transmission rate ec cece eee 132 Transport Layer Security 132 Transport protocol
121. ou can launch the Info Center and display info services with every registered Gigaset SL610 PRO C610H SL78H SL400H S79H and S810H handset With some of these handsets you can launch the Info Center directly from the main menu For others e g Gigaset C610H you will find the Info Center in the submenu Kr Additional Features Configuring your own applications info services You can select info services applications apps made available by the server Starting the Info Center selecting info services e g on the Gigaset SL610 PRO S79H S810H and SL400H handsets 5 Info Centre e g on the Gigaset C610H handset 2 gt K Additional Features gt Info Centre Your Info Center menu i e a list of available info services is displayed You can navigate between the info services m Select the info service and press Bg To access certain info services personalised services you have to log in with an authen tication name and password In this case enter your access data as described in the Log ging in for personalised info services section on page 60 Messages when loading requested information The information is loaded from the Internet Wait a few seconds until the information is displayed The display shows Please wait If the information for an info service cannot be displayed one of the following messages appears Requested page cannot be reached Possible causes of this are Time li
122. outer The router is connected to the Inter net page 12 gt Press on the centre of the control key 8 or on the right display key to launch the IP wizard Information about the IP wizard appears in IP Assistant the display gt Press the bottom of the control key K to scroll down With the assistant you can configure an IP account and register it at your provider so you v gt Press the J display key to continue A list of all possible IP connections is shown in Select IP Account the display IP 1 to IP 6 VoIP connections that are already configured are marked with M gt Ifnecessary press down on the control key D to select a connection gt Press the aq display key to continue 19 20 You will see the following display IP Assistant Do you have a code for Auto Configuration Your VolP provider has supplied you with an authentication name pass word and where applicable a user name gt Press the key below f on the dis play screen gt For further information please see Downloading VoIP provider data page 22 Yes You have received an auto configura tion code activation code from your VoIP provider gt Press the key below ZW on the display screen gt For further information please see Entering the auto configuration code gt page 21 First steps No Internet connection The phone requires an Internet connection
123. ow El Connect the power cable to the base E Connect the base to the mains power supply E Connect the base to the router switch to access the Internet and configure the base via the Web configurator Internet connection via router and modem or via router with integrated modem E Connect the PC to the router m Please note Your Gigaset N510 IP PRO is supplied with sufficient power via PoE Power over Ether net if the device is connected to an Ethernet switch with PoE functionality PoE class IEEE802 3af In this case it is not necessary to connect the device to the mains power supply and steps fj and J should be omitted First steps 1 Connecting the power cable to the base Back panel of the base El insert the power cable of the power adapter into the connection socket at the rear of the base H Insert the cable into the cable recess provided Warning Use only the power cable supplied 2 Connecting the base to the mains power supply Back panel of the base Insert the power adapter into the mains socket Warning If you do not use PoE the power adapter must be plugged in at all times for opera tion as the phone will not work without a mains connection 11 First steps 12 3 Connecting the base to a router Internet m Data protection notice When the device is connected to the router it automatically contacts the Gigaset sup port server
124. ox 30 seconds the paging call will end automatically Please note Anincoming external call will not interrupt the paging process If there are already two internal connections between the handsets then paging is not possible A paging call is also signalled acoustically on handsets where the ringtone is perma nently deactivated Making internal calls Internal calls to other handsets registered on the same base are free Calling a specific handset a Initiate internal call H Enter the number of the handset r Km Initiate internal call m Select handset Press the talk key You hear the busy tone if There are already two internal connections The handset being called is not available deactivated outside range The internal call is not accepted within three minutes Calling all handsets group call oO Press briefly to initiate an internal call a Press the star key Or Km Press briefly to initiate an internal call Call All Select and Press the talk key Or J Press and hold All handsets are called 71 Connecting using handsets 72 Ending a call Press the end call key Transferring a call to another handset You can transfer connect an external call to another handset You are conducting an external call J Open the list of handsets The external party hears music on hold if activated gt page 78 m Select a handset or Call All and press J
125. placed on a configura tion server on the Internet for downloading to your phone Your provider gives you a configuration code The installation wizard on your phone page 17 prompts you to enter the code at the relevant point All the required VoIP data is then downloaded automatically onto your phone The configuration file is only transferred via a secure connection TLS authentication If the TLS authentication fails the message key _ flashes Press the message key to dis play the Certificate error Please check your certificates in the Web configurator message Press the right display key to confirm the message Log in to the Web configurator page 89 The Security page 98 Web page tells you why the secure connection could not be established and what you can do If the configuration file fails to download e g because the configuration server is not available the phone keeps trying to establish a connection until the file is downloaded successfully to the phone If VoIP connections have not yet been generated on the phone you can start the installa tion wizard directly on the handset The wizard allows you to make all necessary settings for your phone Two individual wizards are combined to form the installation wizard E IP wizard H Connection wizard Launching the installation wizard If the handset battery has sufficient charge the message key C on your handset will flash gt Press the m
126. r gt Check whether your provider supports phone number display CLIP and that the function has been activated for you If necessary contact your provider Additional information on this subject can be found on the Gigaset website at www gigaset com pro wiki Gigaset HDSP telephony with brilliant sound quality 40 High Definition Your Gigaset telephone supports the broadband codec G 722 You g can therefore use it to make calls with brilliant sound quality High HDSP Definition Sound Performance Sound Performance If you register broadband capable handsets with your base internal calls between these handsets will also be made via broadband The following are prerequisites for broadband connections on your telephone For internal calls The handsets involved are broadband capable i e they support codec G 722 For external calls via VoIP You make the call from a broadband capable handset You have selected codec G 722 for outgoing calls Your VoIP provider supports broadband connections The recipient s phone supports codec G 722 and accepts the establishment of a broadband connection Making calls using select services Making calls using select services Select services are functions that your network provider makes available to you Please note Some settings cannot be made simultaneously on multiple handsets If this is the case you will hear a negative acknowledge tone Some select service
127. r supply gt Check the mains connection gt page 11 No connection between the base and handset 1 The handset is outside the range of the base gt Move the handset closer to the base 2 The range of the base is reduced because Eco Mode mode is activated gt Deactivate Eco Mode gt page 67 or reduce the distance between the handset and the base 3 The handset has not been registered or was de registered due to the registration of an addi tional handset more than six DECT registrations gt Register the handset again gt page 69 4 The firmware is currently being updated gt Please wait until the update is complete 5 The base is not activated gt Check the base power adapter gt page 11 gt If the base is powered by PoE check the router s power supply Some of the select services do not work as specified Features are not activated gt Query with the network provider Error tone sounds after system PIN prompt You have entered the wrong system PIN gt Repeat input of system PIN The other party cannot hear you The handset may be muted gt Unmute the microphone on the handset The number of the caller is not displayed despite CLIP CLI being activated Calling Line Identification is not enabled gt The caller should ask the network provider to enable Calling Line Identification Customer Service amp Assistance 112 You hear an error tone de
128. re dieer is 9 10 GCOd6 CSc er ea EEE Mieri 123 system PIN cece eee eee eee 77 COLP ase Salas e eSi4B bin aed E 37 123 updating firmware 82 COLR oe caianicantiag A ERE S 37 123 Block dialling ee ease 122 Conference cece eee eee eens 46 Broadband connections 40 Conference internal 72 Broadband Internet access 122 Connected Line Identification Broadband voice codec 100 126 Presentation Restriction 37 123 Buttons 3 2262 eenn tee a s 93 Connecting c base to PABX eee eee eee ee 86 to the Web configurator 88 Call f Connection wizard accepting a AET EAR ne hace 37 launching getting started 19 ENdINJ o n esessessrerrrerereren 37 Consultation call a na 45 123 internal OES R A 71 Consultation call internal 72 transferring rera bias settee ee en eens 46 Consumption of electricity see Power con transferring connecting 46 72 sumption base 139 Index Cost control 2 dice ee ecco eee donee 53 Cost effective calls making 53 Costs see Making cost effective calls Customer Care 2 eee eee eee eee 111 CWeiaditdatetics suk cae aaea ye 123 Cyrillic characters entering 92 D Data packets fragmentation 125 Date setting eee eee eee 34 75 Deactivating anonymous calling 41 Call divert
129. ready exist If the phone has existing VoIP accounts these accounts are configured automatically You can now make calls with your phone via the Internet If the telephone has no existing VoIP accounts you must configure them manually This process is described below Your phone should be automatically assigned an IP address by the router i e DHCP is enabled on router and phone In exceptional cases e g if DHCP is not enabled on the router you will have to assign a fixed IP address to the base for LAN access You must enter this IP address on the handset before carrying out the following steps page 78 In order to be able to make calls with your telephone over the Internet you must config ure at least one VoIP connection on your telephone You can configure VoIP connections using the following methods Using a Web browser on your PC to access the telephone Web configurator Quick Start Wizard page 96 Using your telephone s installation wizard on a connected Gigaset handset This method is described below using the Gigaset SL610 PRO handset as an example Configuration is the same for Gigaset C610H SL78H SL400H S79H and S810H First steps Auto configuration The configuration process for VoIP connections is automated for some VoIP providers The provider creates a configuration file with all required VoIP access data the general VoIP provider data and your personal account data This file is
130. rectory Prerequisite You have opened the online directory f Select entry open the details view if necessary Press the talk key If the entry only contains one phone number this is the one that is dialled If the entry contains more than one phone number e g mobile number and phone number they are offered to you for selection te Select the number to be dialled OK Press the display key The selected phone number is dialled Transferring the local directory to the private online directory You can save entries in the local directory in vCard format as a vcf file on your PC using the Web configurator or gt Web configurator on page 106 Several providers support functions on your Web pages that you can use to copy these files to the online directory Making cost effective calls Making cost effective calls Using the Internet VoIP is the preferred cost effective way of making calls Defining dialling plans You can use your phone s cost control function for calls to fixed line or mobile phone net works Open accounts with various VoIP providers who offer favourable rates for calls to other networks In the phone configuration define the best connections account e g for specific regional national and mobile network codes to be used when calls are made Web configurator Dialling Plans page 102 Or define the send connection to be used when you actually dial the number dialling via line selection p
131. red to access a protected area You can protect your base configuration data with a system PIN 4 digit number com bination Port Data is exchanged between two applications in a Network via a port Port forwarding The Internet gateway e g your router forwards data packets from the Internet that are directed to a certain Port to the port concerned This allows servers in the LAN to offer services on the Internet without you needing a public IP address Port number Indicates a specific application of a Network subscriber Depending on the setting in the LAN the port number is permanently assigned or it is assigned with each access The combination of IP address Port number uniquely identifies the recipient or sender of a data packet within a network Prepare dialling See Block dialling Private IP address See Public IP address 129 Glossary 130 Protocol Describes the agreements for communicating within a Network It contains rules for opening administering and closing a connection about data formats time frames and possible error handling Proxy Proxy server Computer program that controls the exchange of data between Client and Server in computer networks If the phone sends a query to the VoIP server the proxy acts as a server towards the phone and as a client towards the server A proxy is addressed via IP address Domain name and Port Public IP address The public IP address is the address for a network component on
132. rict hit list page 50 New Search Start a new search Copy to Directory Copy an entry to the local directory If an entry contains several numbers they are dis played in a selection list A new entry is created for the selected number The surname is transferred to the Surname field of the local directory Copy to Private NetDir Transfer the selected entry to the private net directory The private directory and online directory must be provided by the same provider Depending on your provider you can add a nickname to the entry in your private directory Calling subscribers Prerequisite A hit list is displayed gt Select the entry and press the talk key C2 J If the entry only contains one phone number this is the one that is dialled A list of numbers appears if there is more than one number gt Using K select a number and press the display key DEI 49 Using directories 50 Starting a refined search You can use the search options available in the refined search first name and or street to limit the number of hits returned by a previous search Prerequisite A search result is displayed hit list with multiple entries or a message indi cating too many hits Gand Press the display key Or ais gt Refine Search Select and press fo The search criteria from the previous search are copied and entered in the corresponding fields Surname online directory or Category Name Yellow Pages If necessary
133. rt of the address will be interpreted as a normal phone number Making calls Displaying the phone number you are calling COLP Prerequisites Your network provider supports COLP Connected Line Identification Presentation You may need to activate COLP with the provider ask your provider about this The called party has not activated COLR Connected Line Identification Restriction For outgoing calls the phone number of the connection on which the call is received is displayed on the handset The displayed number may differ from the number you have dialled Examples The called party has activated call divert The call is answered by another connection within a PABX system If there is an entry in the directory for this phone number the corresponding name will be displayed Please note The actual number of the connection you have reached or the assigned name is displayed instead of the called number during call swapping conference calls and consultation calls When the phone number is copied to the directory and the redial list the dialled number not the displayed number is copied Ending a call Press the end call key Accepting a call An incoming call is indicated on a Gigaset handset in three ways by ringing by a display on the screen and by the talk speaker key 7 J Please note Only calls to the receive connections assigned to the handset are signalled page 82 The f
134. s link once to show the hidden text The arrow at the end of the link rotates by 90 Click About this Help to hide the text again Telephony gt Dialling Plans Navigation to a Web configurator function Matches the illustration Telephony gt Dialling Plans in this user manual Opening Web pages below Searching in Help Click inside the Help window and press the Ctrl and F keys A search dialog opens 93 94 Configuring the phone via the Web configurator Opening Web pages A brief outline of how to navigate to the individual Web configurator functions is given below m Example Defining dialling plans Settings gt Telephony gt Dialling Plans To open the Web page proceed as follows after login gt Select the Settings menu in the menu bar gt Click the Telephony function in the navigation area The Telephony subfunctions are displayed in the navigation tree gt Select the Dialling Plans subfunction Configuring the phone via the Web configurator Web configurator menu Home Quick Start Wizard gt page 96 Settings Network IP Configuration gt page 97 Security gt page 98 Telephony Connections gt page 99 Audio gt page 100 Number Assignment gt page 101 Call Divert gt page 101 Dialling Plans gt page 102 Network Mailboxes gt page 103 Advanced VoIP Settings g
135. s may only be used if you have requested them from your network provider there may be an extra charge gt If you require assistance please contact your network provider Below are instructions on using and setting up the select services on your telephone using a Gigaset SL610H PRO C610H handset by way of example Configuring general settings for all calls Anonymous calling withholding phone number You can make anonymous calls CLIR Calling Line Identification Restriction Your phone number will not be displayed when you make outgoing calls You are calling anony mously Prerequisite Anonymous calls are only possible via VoIP connections through providers that support the anonymous calling function You may have to ask your VoIP provider to activate this function Activating deactivating anonymous calling for all calls Anonymous calling can be permanently activated deactivated for all your phone s con nections When the function is activated the phone number is withheld for all calls Anonymous calling is activated for all registered handsets gt Select Services All Calls anon Select and press M on For instructions on withholding your number temporarily for the next call see gt page 44 41 Making calls using select services 42 General call divert CD A distinction is made between Diverting calls internally and Diverting calls to an external phone number Diverting calls to
136. scending tone sequence when keying an input Action has failed invalid input gt Repeat the process Watch the display and refer to the user manual if necessary No time is specified for a message in the call list Date and time have not been set gt Set date time or gt Activate synchronisation with a time server on the Internet via the Web configurator Firmware update or VoIP profile download is not carried out 1 If Currently not possible is displayed the VoIP connections may be busy or a download update is already being performed gt Repeat the process at a later date If File not readable is displayed the firmware file may be invalid Use only the firmware available on the preconfigured Gigaset configuration server If Server not accessible is displayed the download server may not be accessible gt The server is currently not accessible Repeat the process at a later date gt You have changed the preconfigured server address Correct the address If necessary reset the base If Transmission error XXX is displayed an error has occurred during the transmission of the file An HTTP error code is displayed in place of XXX gt Repeat the process If the error occurs again consult the Service department If Check IP settings is displayed your phone may not be connected to the Internet gt Check the cable connections between the base and router and between the router and the Internet gt
137. se note If there is no other online directory available apart from the private online direc tory gt Q Press briefly The private online directory opens gt Q Press and hold The handset s local directory opens The entries in the online directory are sorted alphabetically according to the first non space field in the entry This is generally the nickname or surname 51 Using directories 52 Selecting viewing and managing entries in the online directory Prerequisite The online directory is open see above gt Scroll with R to the required entry Or Enter the first letter of the name and scroll with to the required entry gt Press the display key MEY The detailed view with the complete entry opens You can scroll through the entry with the control key The following data is shown if available in the sequence specific to the provider Nickname name first name phone number mobile number VoIP number street house number post code town city company name category date of birth e mail Using other functions xis Press the display key The following functions can be selected with 9 Edit nickname You can edit or delete the nickname in an entry Press EA to save the change Copy to Directory Copy an entry to the local directory Please note You can copy numbers from a public directory to your private online directory page 49 Calling up an entry in the online di
138. signal strength of your phone using a repeater You will need to activate repeater mode This will terminate any calls that are in progress at the time Prerequisite Eco Mode is deactivated G gt FSettings gt System gt Repeater Mode Change Press the display key to activate or deactivate repeater mode M on Yes Press the display key to confirm the prompt Please note Repeater support and Eco Mode Eco Mode page 67 cancel each other out i e both functions cannot be used at the same time The default encrypted transmission setting is deactivated when repeater mode is activated Restarting the base When the handset is in idle status G gt FSettings gt System gt Base Restart The firmware for the base is then restarted This process takes about 20 seconds 83 Configuring the system settings Resetting the base to the default settings 84 The individual settings are reset Resetting the base via the menu When the settings are restored Handsets are still registered The system PIN is not reset The following settings in particular are reset to the default settings you can change the settings marked via the Web configurator The entered VoIP connections are deleted The assignment of send and receive connections Audio settings for VoIP connections DTMF settings Own area code Settings for the local network The names of the handsets Eco Mode and Eco Mode
139. stem PIN and press od gt You can enter data in the following fields IP Address Type Select Static or Dynamic For IP Address Type Dynamic The following fields show the current settings that the phone obtained from the router These settings cannot be changed For IP Address Type Static You must manually define the IP address and the subnet mask for the phone as well as the default gateway and DNS server in the following fields For IP Address Type Static IP Address Enter the IP address that is to be assigned to the phone overwriting the current set tings The default is 192 168 1 2 For information on the IP address see the glossary gt page 127 Subnet Mask Enter the subnet mask to be assigned to the phone overwriting the current settings The default setting is 255 255 255 0 For information on the subnet mask see the glossary page 132 DNS Server Enter the IP address for the preferred DNS server The DNS server Domain Name Sys tem gt page 124 converts the symbolic name of a server DNS name into the public IP address for the server when the connection is made You can specify your router s IP address here The router forwards phone address requests to its DNS server The default is 192 168 1 1 Default Gateway Enter the IP address for the default gateway page 126 through which the local network is connected to the Internet This is generally the local private IP address for your router e g 192 168
140. t page 103 Messaging E Mail gt page 106 MWI Light Directories Online Directory page 106 Directory Transfer gt page 107 Management Date amp Time page 106 Local Settings gt page 103 Miscellaneous gt page 108 Reboot amp Reset gt page 109 Save amp Restore gt page 109 Firmware Update gt page 110 Status Device gt page 110 Connections 95 Configuring the phone via the Web configurator Functions of the Web configurator 96 Quick Start Wizard The Quick Start Wizard helps you configure your VoIP connection It is provided on the home page if no VoIP account has been configured yet Please note If you have already set up a VoIP account you can use the Settings menu to set up further accounts or to change the settings for an existing account Settings gt Telephony gt Connections page 99 The Quick Start Wizard guides you step by step through all configuration stages Follow the instructions on the pages gt Click Next gt if you have filled in the fields of a page Click lt Back if you want to change a previous page Use Cancel to close the configuration assistant gt Make sure you have the registration data or the auto configuration code for your VoIP provider to hand before you begin the configuration There are various ways of configuring a VoIP connection Some providers support auto configuration with an auto configuration code If you have receiv
141. t and received at the same time 125 Glossary 126 G G 711 a law G 711 p law Standard for a Codec G 711 delivers very good voice quality that corresponds to that in the ISDN network As there is little compression the necessary bandwidth is around 64 kbit s per voice connection but the delay caused by coding decoding is only approx 0 125 ms a law describes the European standard and p law describes the North American Japanese equivalent G 722 Standard for a Codec G 722 is a broadband language codec with a bandwidth of 50 Hz to 7 kHz a net trans mission rate of 64 kbit s per voice connection and integrated speech pause recogni tion and comfort noise generation silence suppression G 722 delivers very good voice quality A higher sampling rate provides clearer and better voice quality than other codecs and enables a speech tone in High Definition Sound Performance HDSP G 726 Standard for a Codec G 726 delivers good voice quality It is inferior to the quality with codec G 711 but bet ter than with G 729 G 729A B Standard for a Codec The voice quality is more likely to be lower with G 729A B As a result of the high level of compression the necessary bandwidth is only around 8 kbit s per voice connection but the delay is around 15 ms Gateway Connects two different Networks e g a router as an Internet gateway For phone calls from VolP to the telephone network a gateway has to be connected to the IP n
142. t of the base Activate or deactivate Eco Mode or Eco Mode For Eco Mode see page 67 Change the system PIN page 77 for your phone Activate and deactivate the LED for the registration paging button on the front of the base See page 3 for the meaning of the LED Activate deactivate the display of VoIP status messages on your handset The base settings are on the Web page Settings gt Management gt Miscellaneous Configuring the phone via the Web configurator Restarting the device or restoring the factory settings If your telephone no longer works as expected you can restart it In most cases this will solve the problem You can also reset the phone to its factory settings e g if you give your device to a third party This deletes all settings lists and directory entries You can restart the device or restore the factory settings via the Web page Settings gt Management gt Reboot amp Reset Saving and restoring system settings Once you have configured your base and after each configuration change you can save the current base settings in a file on the PC suffix cfg If you change the settings accidentally or you need to reset the base due to a fault base reset you can reload the saved settings from the file on your PC to your phone The contents of the cfg file include The settings for the local network IP configuration The data for the VoIP connections established The assignment of
143. te net directory 0 cece cece cece eee een ence teens 51 Making cost effective calls cece cece eee eect ence eee eeeeeees 53 Defining dialling plans sssr sriain aae ener e eee eee eee ene EE ea 53 Displaying the call duration 0 cece cece nee eee nee n eee eee teens 53 E mail notifications cece cece cece eee eee e eee eeeeeees 54 Opening the incoming e mail list 0 cece cece cence eee eens 55 Viewing the message header and text of an e mail cece eee eee 57 Viewing e mail sender s address 0c ccc eee e cece nent teen esre eree 58 Deleting e mail messages cece eee ence e eee e ence een e en eeeeeeeees 58 Info Center continuous Internet access from your phone 59 Logging in for personalised info services cece cece eee ence eee eeees 60 Operating the Info Center cece cece cece cece eect eee e ee eenen eens 61 Displaying information from the Internet as a screensaver 0 e eee 63 Contents Using the network mailbox cc eee eee cece ee eee e eee eens 64 Activating deactivating network mailboxes entering numbers 64 Configuring a network mailbox for fast access cece cece cence eee ees 64 ECO DECT ices cada tiers ierta vs Ea E eres senda wie eae ou io aud a eee 67 Connecting using handsets cece cece eee cence eeeeees 69 Registering handsets n repne Ea E tales cnred ho
144. ternal call If you receive an external call during an internal call you will hear the call waiting tone short tone The caller s number or name appears in the display if Calling Line Identifica tion is enabled You have the following options Rejecting the external call otra Press the display key The call waiting tone is turned off You remain connected with the internal participant The external caller will hear the busy tone Accepting an external call putting an internal party on hold Accept Press the display key You are connected to the external caller The internal call is placed on hold You have the following options Swap between both participants gt Use K to switch between the participants call swapping Speak to both participants at the same time gt Press the display key to establish the conference call Press the display key ACLA to return to call swap mode Ending an internal call Press the end call key The external call is signalled as an incoming call You can accept the call page 37 Internal call waiting during an internal external call If an internal party attempts to call you while you are involved in an external or internal call this call is shown on the display internal call waiting You can either accept or reject this call Press any key to make this prompt disappear from the display You must end the current call to accept the internal call Then the internal call is signal
145. the IP address are the network number and the last part is the subscriber number Symmetric NAT Asymmetric NAT assigns different external IP addresses and port numbers to the same internal IP addresses and port numbers depending on the external target address T TCP Transmission Control Protocol Transport protocol Session based transmission protocol It sets up monitors and ter minates a connection between sender and recipient for transporting data TLS Transport Layer Security Protocol for encrypting data transmissions on the Internet TLS is a superordinate Transport protocol Transmission rate Speed at which data is transmitted in the WAN or LAN The transmission rate is meas ured in data units per unit of time Mbit s Transport protocol Controls data transport between two communication partners applications See also UDP TCP TLS U UDP User Datagram Protocol Transport protocol Unlike TCP UDP is a non session based protocol UDP does not establish a fixed connection The data packets datagrams are sent as a broadcast The recipient is solely responsible for making sure the data is received The sender is not notified about whether it is received or not Glossary URI Uniform Resource Identifier Character string for identifying resources e g e mail recipient http gigaset com files On the Internet URIs are used as a uniform identification for resources URIs are also described as SIP addresses
146. the handsets connected to the base indicate if a new mes sage e g a new e mail has been received You can define separately for each handset which kind of new received messages are to be indicated You can change the settings on the Web page Settings gt Messaging gt MWI Light Online directories You have to select the provider whose online directories you want to use on the regis tered handsets You can set the Display of caller s name option depending on the provider selected This means that the name of the caller is read from the online directory for incoming calls and shown on the display where the handset s local directory does not contain an entry for the caller s number You can change the settings on the Web page Settings gt Online Directory Managing the synchronisation of the base with a time server By default your phone is configured so that the date time is transferred from a time server on the Internet Changes to the settings for the time server and activation deactivation of the synchro nisation are done via the Web page Settings gt Management gt Date amp Time Configuring the phone via the Web configurator Deleting handset directories and downloading to from the PC You will find the functions for editing the telephone address books both referred to as directories hereafter on the Web page Settings gt Directories Directory Transfer The Web configurator has the following options for
147. ther options in the list does not change You can deactivate an option by clicking W Alternative options radio buttons The active option in the list is indicated by and the non active by O You can activate an option by clicking O The previously activated option is deactivated You can only deactivate an option by activating another option Entering Cyrillic and Turkish characters In the following section the specified maximum number of characters permitted in a field refers to Latin characters and digits 1 character 1 byte i e 1 character means 1 byte Cyrillic and Turkish characters require 2 bytes each e g with a field length of 16 charac ters you can enter a maximum of eight Cyrillic or Turkish characters If you enter too many characters into a field the entry is rejected not saved in the phone The old field content or the default settings is retained and displayed again when the Web page is updated No warning confirmation is given Applying changes As soon as you have made your change on a page save and activate the new setting on the phone by selecting Set If your entry does not comply with the rules for this field an appropriate error message is displayed You can then repeat the input Warning Changes that have not been saved on your phone are lost if you move to another Web page or the connection to the Web c
148. tings of the router must ensure that the phone is always assigned the same local IP address i e the DHCP does not change the IP address assigned to the phone during operation Alternatively you can assign a fixed static ID address to the phone However you must ensure that this IP address is not within the address range reserved for DHCP and is not assigned to any other LAN subscriber Customer Service amp Assistance VoIP status codes In the following tables you will find the meaning of the most important VoIP status codes and messages Status code Meaning 0x31 IP configuration error IP domain not entered 0x33 IP configuration error SIP username Authentication not entered This is shown for example when dialling with a line suffix if no connection is config ured for the suffix on the base 0x34 IP configuration error SIP password Authentication not entered 0x300 The called party can be reached under multiple phone numbers If the VoIP provider supports this a list of the phone numbers is transmitted as well as the status code The caller can select the number to which he wants to make the connection 0x301 Permanently diverted The called party can no longer be reached under this number The new number is transferred to the phone together with the status code and the phone then no longer accesses the old number but dials the new address immediate
149. tions A list of handsets is displayed e Select the handset that should be assigned a new send connection and press the display key i O Choose Sel at each call or a connection as the send connection All config ured connections are displayed with the names you have set EA Press the display key to save the changes Sel at each call is only offered if more than one connection is configured If you select Sel at each call you can select the connection you want to use for each call you make m Please note If the send connection on a handset is deleted or deactivated the first configured VolP connection is assigned to it as the send connection 81 Configuring the system settings Assigning receive connection s Prerequisite Several connections are configured for your phone gt Settings gt Telephony gt Rec Connections A list of internal parties handsets is displayed f Select the internal parties that should be assigned new receive connections and press the display key IJA A list containing all configured connections is opened You can select Yes or No for each connection co Select Yes if you want the relevant connection to be the receive connection for the internal party Select No if it should not be the receive connection m Change to the next connection N gt Repeat these two steps for each connection gt Press the display key EEA to save the changes Please note
150. to make it easier for you to configure the devices and to enable communi cation with the Internet services For this purpose every device sends the following device specific information once every day Serial number item number MAC address Private IP address for the Gigaset in the LAN its port numbers Device name Software version On the support server this information is linked to the existing device specific infor mation System related device specific passwords Your base has a LAN connection for you to connect the base to a router Connection to a router is required for Internet telephony VoIP Voice over Internet Proto col You can set up and configure up to six accounts VoIP phone numbers from one or more VoIP provider s on the phone You also need a connection to the router for the following features on your phone If you want to be notified as soon as new software is available for your phone on the Internet If you want the date and time on your phone to be updated by a time server on the Internet If you want to use info services and or online directories on your phone You can also connect a PC to the router if you want to set your phone via its Web config urator For Internet access you need a router connected to the Internet via a modem this may be integrated in the router m Please note For telephony via the Internet you need a broadband Internet connection If you ha
151. use the Log Off command to end the connection to the Web configurator If for example you close the Web browser without logging off beforehand access to the Web configurator may be blocked for a few minutes Understanding the structure of the Web configurator pages The Web configurator pages Web pages contain the Ul elements shown in example Example of the structure of a Web configurator page Home Settings Network IP Configuration Security Telephony Messaging Di Management Navigation area Working area Buttons Menu bar Help tabs 90 Configuring the phone via the Web configurator Menu bar The Web configurator menus are displayed in the form of tab pages in the menu bar The following menus are available Home The home page opens once you have logged in to the Web configurator It contains information on the Web configurator functions If no VoIP account exists yet the home page provides access to the Quick Start Wizard gt page 96 Settings This menu allows you to make settings on your phone If you select the Settings menu a list containing this menu s functions is displayed Quick Start Wizard the navigation area page 91 Status This menu provides you with information about your phone Log Off You will find the Log Off function to the right of the menu bar on every Web page Please note For an overview of the Web configurator menus see page 95 Navigation area
152. uses E EET AA 69 De registering handsets 0 cece eee e cence eee eee e eee e teen eeee eens 70 Locating a handset finding the phone s IP address paging 70 Making internal calls 0 cece ccc ence een eee e ene eect eeneneenees 71 Changing the name of an internal party cece eee e eee eee e eens 73 Changing the internal number of an internal party 0 cece eee eee 74 Configuring the system settings cee c cece cece ee eeeeeeee 75 Setting the date time cece cece cece ere eee eee e eee ee teen eeeeeeees 75 Quickly accessing functions 6 cece cece cence eee ene n cence een eens 75 Protecting the telephone from unauthorised access 0 cece cence ee 77 Setting your OWN area code 1 cece cece cece eect eee ee ene ene eneneenees 78 Activating deactivating music on hold 1 1 0 0 cece eee eee e eee e eee ences 78 Setting the base s IP address inthe LAN cece eee cece eee e ee ene eens 78 Configuring VoIP connections 6 cece ccc eee e eee n eee ee eee enenes 80 Assigning send and receive connections to internal parties 81 Updating the phone firmware 0 cece cece eet e eee e ence eeeeees 82 R peater SUPPORT ia ciccsdg ttre e EEE E eer ams madara ee EE 83 Restarting the base ies saves ceig aa beable a eE ET EE eas eai 83 Resetting the base to the default settings 02 c cece cece
153. uto configuration has been used to download VoIP settings page 17 If there is new configuration data this is automatically downloaded to your phone with out notification Manual VoIP configuration with the VoIP wizard If there is new provider data the idle display on the handset displays the message New profile available Yes Press the display key to confirm the prompt ip Enter the system PIN if necessary and press IJA Configuring the system settings The new data for your VoIP provider will be downloaded and saved on the phone If you answer the prompt with I the phone returns to idle status Your telephone will not remind you of this new profile again The message will only be shown again if a newer version of the provider data is available A profile update will only be started if no other profile or firmware update is taking place at the time Assigning send and receive connections to internal parties If you have several connections configured for your telephone system you can do the fol lowing for each internal party Assign a send connection or allow the internal party to select the line for each external call select line Assign one or several receive connections Only calls received via one of the assigned connections are signalled on the device Assigning a send connection Prerequisite You have configured at least one VoIP connection on your phone CG gt Settings gt Telephony gt Send Connec
154. ve any queries visit our website at www gigaset com pro wiki First steps Back panel q of the base P Ee El Insert a plug from the Ethernet cable supplied Cat 5 with 2 RJ45 modular jacks into the LAN connection socket at the side of the base H Insert the second Ethernet cable plug into a LAN socket on the router As soon as the cable connecting the phone Gigaset Ns1017 RO and router is plugged in and the router is switched on the button lights up on the front of the base paging button Le B mwa 13 First steps 14 4 Connecting the PC to the router optional You can change the settings on the phone s base using a PC connected to your phone via the router PC system requirements Ethernet port Web browser such as Microsoft Internet Explorer version 7 0 or higher or Mozilla Fire fox version 3 5 or higher DHCP must be activated e g Windows XP vvv v v gt Click Start Settings Control panel Network connections Double click the entry for the LAN connection with which your PC is connected to the base In the General tab Select Internet protocol TCP IP and click the Properties button In the General tab activate the Obtain IP address automatically and Obtain DNS server address automatically options Click OK or Close gt Connect the PC Ethernet connection J to an additional LAN socket FJ on your router You will need an Ethernet cable C
155. vel of compression for example means that the bandwidth required for each voice connection is low However it also means that the time needed to compress decompress the data is greater which increases execution time for data in the network and thus impairs voice quality The time required increases the delay between the sender speaking and the recipient hearing what has been said COLP COLR Connected Line Identification Presentation Restriction Feature provided by a VoIP ISDN connection for outgoing calls COLP displays the phone number accepting the call on the calling party s display unit The number of the party accepting the call is different to the dialled number e g if the call is diverted or transferred The called party can use COLR Connected Line Identification Restriction to prevent the number from appearing on the calling party s display Consultation call You are on a call With a consultation call you interrupt the conversation briefly to establish a second connection to another participant If you end the connection to this participant immediately then this was a consultation call If you switch between the first and second participant it is called Call swapping cw Call Waiting See Call waiting D DHCP Dynamic Host Configuration Protocol Internet protocol that handles the automatic assignment of IP addresses to Network subscriber The protocol is made available in the network by a server A DHCP server can f
156. y C press right or the left display key e g BQ If necessary navigate to other options or text fields to set or complete them Press the left display key e g R to complete the entry and send the data Info Center continuous Internet access from your phone Displaying information from the Internet as a screensaver You can configure your handset to display one of the info services from the Info Center e g weather reports news feeds in the device s idle display To do so on a Gigaset SL610 PRO C610H SL78H SL400H S79H or S810H handset for example you must activate the Info Services screensaver The text information appears on the display approximately ten seconds after the handset returns to idle status Depending on the information feed selected a display key appears on the right of the screensaver gt Press the right display key to call up further information gt Press and hold the end call key to return to idle status Selecting information for the screensaver The default setting for the Info Services screensaver is the weather forecast You can change this setting on the handset via the Info Center When the handset is in idle status gt K Additional Features gt Info Centre or D gt Info Centre The menu for your Info Center appears a Select Screensaver and press IIA Select the information service for the Info Services screensaver a Ji a Scroll to the next line if
157. y mak ing acall and you are the only party assigned to this connection Activating deactivating call waiting Prerequisite for calls via VoIP Parallel VoIP connections are permitted on your telephone default setting setting can be changed via the Web configurator gt Select Services gt Call Waiting Status Select On Off to activate deactivate call waiting gt Press the display key REM Call waiting is activated deactivated for all connections to the telephone and all regis tered handsets Activating deactivating call transfer ECT Explicit Call Transfer If the Transfer ECT function is activated you can connect two external callers on a VoIP connection with each other by pressing the end call key page 45 This assumes that you are making an external call via one of your VoIP connections and starting an external consultation call You can activate deactivate this function via your handset gt Select Services Transfer ECT Select and press fd M on Please note You can use the Web configurator to change further settings for the call transfer on a VoIP connection gt page 104 43 Making calls using select services Activating anonymous calling for the next call You can withhold your phone number for the next call CLIR Calling Line Identification Restriction The setting applies to all the phone s connections In idle status gt Select Services gt Next Call

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