Mercury PBX User Manual - Beauregard Parish Library
Contents
1. Name Voicemail Commedian Mail Voice Messaging System Details Full Voicemail functionality is present in this new system It is accessed either by dialing 86 VM on a touchtone keypad or pressing the dedicated button on the Aastra phones Every employee should have at least one box and probably also shares access to a departmental mailbox Each phone is programmed with a list of mailboxes to monitor and displaying an indicator a light on the phones an icon of a envelope or a stuttered dialtone when there are new messages in one or more of the boxes being monitored The system also sends an email notifing you of new messages Each mailbox is protected with a PIN number The first time you access a newly created box the password is set to be the same as the mailbox number The system will detect this condition and force you to change the password to something more secure Please do not use the same PIN you use for anything critical like an ATM card because it is stored in plain text on the server and several staff members must have access to the file to add remove mailboxes If accessing voicemail by pressing the dedicated VoiceMail button on a phone no password is needed if there is a mailbox corresponding to the phone s extension Le if you press the Voicemail button at extension 33 and there is a mailbox 33 it drops directly into that mailbox Otherwise for example the phone in the Staff Lounge which has no mailbox the system pro2. Type a question mark to access the online help consult Asterisk The Future of Telephony or look at the files in usr share docs asterisk version for more details Restarting the Asterisk PBX software To doa full restart of Asterisk use the asterisk restart command You should only use this command after hours if at all possible since calls can be dropped phones may lose their registration for several minutes etc Chapter 3 Advanced reprogramming via the command line interface Chapter 4 Server Management Chapter 4 Server Management 10 Chapter 5 Dialplan Most of this material needs to be reformatted into more usable form but at least it is available this way Beauregard Parish Library Dialplan Phones amp Queues 0 Operator 10 Command 11 Administrative Librarian 12 Tech Services Cataloging 13 Staff Room 14 Scheduling amp Mends 15 REF Literacy Grants 16 Security 17 ILL Desk 18 Programming 19 IT Cordless 20 IT Automation 21 IT Network 22 Assistant Director 23 Circulation backup desk Cordless 24 Payroll 25 Tech Services amp Bookkeeping 26 Tech Services Processing Collection Devel amp Acquisition Circ temporary covering for cordless Computer Lab Reference Reader Serv Cordless Branch Office ww WW WWW Yu Y DN NM DY 00 J0 04 YNRAOdt OW NI Courtesy Phone in lobby 40 41 erryville 42 Longville currently defunct 43 East Beau
3. 16 I How to use the special features Most of the system s features work as one would expect However this Reference provides precise details on each of the system s features Call Parking Name Call Parking Places a call in a Parking Lot Details Pressing the Park button or transferring a call to extension 70 Parks a call The caller will instantly begin hearing music and you will hear the system announce a Lot Number Any phone in the system can then take the call by dialing the lot number as an extension Unlike Hold Parking is a feature of the Asterisk PBX software and is thus more intelligent For example should the ultimate destination you attempted to pass the call off to fail to respond you become distracted and forget etc the system will remember who parked the call and transfer them back to you in a minute or two The exact time is configurable and subject to change Caller List Name Caller List List of inbound calls Aastra phones only Details Pressing the Phone key icon of a phone displays the number of inbound calls since you cleared the list max 200 Pressing Delete here offers to delete the whole list Pressing Up and Down will navigate the list Each call shows the name number date and time The icon to the left will show an on hook phone if the call wasn t unanswered or an off hook phone for calls taken Pressing Delete while viewing a call will delete that en
4. s speakerphone This will allow you to announce through a phone When the connection is made the remote phone will emit two short quiet beeps instead of a ring This means this feature has some potential for privacy violation please use it responsibly and announce yourself This feature is currently only available if the remote extension is an Aastra 91331 Redial Name Redial Quickly redials recently called numbers Aastra phones only Details If the phone is off hook pressing the Redial Stylized R button redials the last number called If the phone is on hook it opens a display similar to the Caller List except it shows outbound calls instead of inbound The same keys to navigate and delete entries operate Transfer 24 Name Transfer Transfer a call to another station Details To transfer a call to another station press the Transfer button Use the key on a regular phone such as at a rural branch When you hear dialtone return dial the extension or outside number normally If you don t care if anyone answers i e if voicemail is an acceptable resolution of the call you can simply hang up Otherwise remain on the line until you have confirmed the called party is actually available and informed them who is calling etc Then either press Transfer again or simply hang up Transferring a call to extension 70 activates Call Parking see that entry for details How to use the special features Voicemail
5. to enter a passcode From here pressing the numbers 1 9 will toggle the respective messages between enabled and disabled Dialing will engage the dictation machine to allow recording the welcome menu prompts and the actual messages See Dictating Machine in the list of system features for details on recording messages To test the system dial into the library and dial extension 60 Once you are satisfied that it is ready for the public you can enable option 0 to begin playing an announcement in our main greeting informing them that they should dial 60 for Emergency Information To prevent distracting shifts in the voice and recording levels the system is not inserting Dial X before each menu item Be sure you include that information in each of the menu prompts As in Dial 1 for evacuation routes in message 11 Hint You can pre record both the menu items and messages ahead of time and simply leave those items disabled until you want to begin broadcasting them to the public However while you can disable the prompt informing the public about the emergency response menu dialing 60 will always play the menu greeting message message 00 Emergency Messages e 00 Welcome Message for menu 60 IN Prompt for message N 2N Message N Chapter 3 Advanced reprogramming via the command line interface Logging into Mercury There are two pathways to gain access to Mercury the host running the phone system Under normal circum
6. 03 Return to normal operation Dial 04 3 Play ctrl specialclose 1 J 3 Play ctrl specprogram y Enable a Special Programming message dial 05 Disable the Special Programming message dial 06 Play ctrl itspecial T Enable a special IT Announcement dial 07 P 3 Disable the Special IT Annoucement dial 08 Play ctrl emergency Enable the Emergency Announcement dial 09 7 3 Disable the Emergency Announcement dial 10 3 F 00000000000 Play ctrl messages To record messages dial 99 Emergency Menu Validate Play emergcontrol menu To toggle the menu items dial 1 through 9 To record prompts and messages dial To activate th mergency menu on the library main menu dial 0 To exit this menu dial WaitExten messages Spacial Announcement for Incoming menu Special Closure Message Special Event Tease Special IT Dept message Special message for Staff DeRidder hours Branch Hours Children s Programming Schedule Adult Programming Schedule IT Dept Wireless Info IT Dept Dialup Info IT Dept Online Services IT Dept Problem Reporting info Bus admin Contact info Bus admin Acquisitions Info about circulation via internet Info about reference requests via the internet Emergency Messages 00 IN 2N Message played on menu entry Menu Item Message to play for menu item 1N I5 Chapter 5 Dialplan
7. Mercury PBX User Manual John Morris Mercury PBX User Manual by John Morris Preliminary Edition Published August 5 2006 Initial system rollout Published August 9 2006 New material on Caller List Redial and Dialing directory Published August 17 2006 New material on administration Published August 26 2006 Emergency Messages menu Copyright 2006 by Beauregard Parish Library The contents of this manual are freely redistributable Table of Contents 1 Theory of perati i oie ccssiecsesseceseasssescescasdssosesicsdscsssscsassasescesssasceseodssesdsepasescassseacassececesasses ososesasses 1 Numbering Schemes serrin Annana EEEE E EEEN E TEE R E ETARA 1 Hardware Overview ine nn Eee ici 1 DOLL Wale OVERVIEW ici aaa ena es 1 Differences between a Key System and a PBX uurssesssssessessensennennnesennnnnennennenn nennen 2 2 Controlling the system via the PHONe cssscscsssssssssecssesesessssssssssssssssessesssssssessessessesssserseses 3 PBX Controller asadas dosis E EC A eE Ne E EEE EEE E EEE EEE 3 List of customizable messages uses nennen ns 3 Dept of Homeland Security Menu uuruusssnssensennensnennnnnnennnnnnnnnnnnonsnenennnennnnnnnnnensen nennen 4 Emergency Messages nennen een sense een cesecues cena codecs seeevacese Ea EE E 4 3 Advanced reprogramming via the command line interface zusorsorsnssnssossnsnnsnnsnnsorsnssnennsnnsonnen 5 Logging into Mercurio 5 S
8. SH access is eso sopone e eot orek o ea E IE EE EENES EENT 5 Console access to Mercury via Terminal Server uuunesserssennesnnesnennnnnnnnnennnennennennennn 5 Making changes sahne meer E E EO AE 5 Loading your changes into the running system uesnessnennessensennnensennennnnsnennnnnonnennennnennnnnnnn 6 Running the Asterisk Console uu uusursesnesnnennennnenennnennennnennennennnnnnnnennennen nennen 6 Restarting the Asterisk PBX software uerssnssssssnesnnnssnnnnnnnsnnensnennennnennnnnnnnnnnnnnnn nn 7 4 Server Management ssessssssnsonssorssnsssssnnennssnssnnsnnsnnnssnnnnsnnnsnnsnnssnnsnnnsonssnssnnsnnssnssnssnnssonsonssnnsnnene 9 UNA E A EA T E I How to use the special features Call P rking u A CASE E aiii dadas Conference aussen nennen pisar Do Not DIStUTD ia E A EA E E Dialing Directory retoron ieoa E EEEE sen Dictatino Mach isidro tati ia DISA Direct Inward System Access ccescesseeesecercecseceseeceneeaeceseeceeecereesaeceaeeneeessaeeeneeeneess 22 Follow Mecca 22 Holst A A A A A id e 23 A O 23 Real a 24 A EHRE EEETSCRFESTFELTESEEEFESHRLERRERIRIRERREEE 24 NMOICEMAI AAA PPP NN 24 iii iv Chapter 1 Theory of operation Numbering Schemes The Mercury phone system uses several related but distinct numbering schemes to support the features it provides They are fr The physical telephones each have a unique extension number that if dialed will ca
9. analog telephone lines POTS route from the electrical closet to the server room into one of two redundant servers The currently active server connects to the rest of the inhouse network and thus to the Wide Area Network WAN to reach the rural branches and the Wireless Networks All hard wired stations in DeRidder are Aastra 9133i phones The branches use D Link DVG 2001S Analog Terminal Adapters ATAs to enable the cordless phone and fax machine at each branch to route calls over the network Several Wi Fi cordless VoIP phones are also in use Being part of the network the phone system depends upon several other network services being available for proper operation Specifically fenris must be up and running to provide DHCP service both to mercury and the phones Hypatia must be running to route traffic from the DeRidder Staff network and various switches must be up and running Software Overview The software stack consists of White Box Enterprise Linux 4 with the Asterisk PBX compiled locally and installed as binary RPM packages derived from SRPMS obtained from Laimbock Consulting s webpage http www laimbock com asterisk Chapter 1 Theory of operation Differences between a Key System and a PBX Chapter 2 Controlling the system via the phone PBX Controller Several special features system prompts and messages can be controlled directly from any telephone The PBX Controller menu is at extension 89 The menu lists library f
10. d be generally useful Just let them know which entries to take Be aware that since your customized entries are stored in your phone that they will not survive the death of the phone If IT has to drop a spare on your desk to replace a failed phone the numbers may not be recoverable Dictating Machine Name Dictating Machine Record messages into numbered files Details This function was intended as a dictating machine and might someday be used on our system as such Currently it is used to record custom announcements and system prompts One consequence of this is that existing messages are not automatically erased Be sure to use the 8 key to truncate the old message before recording a new replacement The dictating system works inside a sub directory with numerically named files entered on the dialpad Each appearance of the dictate command is pointed into a system directory For the current use we record new system prompts into var lib asterisk sounds bp1 msg See Chapter 2 for the list of messages and their uses Commands in Playback mode e 1 Switch to Record mode 2 Toggle fast playback 7 Skip Backwards 8 Skip Forwards 0 Help e Play Pause Switch to a new file 21 How to use the special features Commands in Record mode e 1 Switch to Playback mode 8 Truncate File 0 Help e Record Pause Switch to a new file DISA Direct Inward System Access Nam
11. e DISA Direct Inward System Access Details Direct Inward System Access allows a caller on the inbound lines to obtain an internal system dialtone and place calls from inside the PBX It is accessed by dialing extension 85 DISA plays a dialtone You enter the secret passcode followed by the pound sign If the passcode is correct you will be given system dialtone on which a call may be placed Obviously this type of access has serious security implications and great care must be taken not to compromise our security since any long distance call which would be allowed from a staff telephone would be available to someone learning the passcode Caller ID will show the call as originating from this system If you need access to DISA your supervisor will supply you with the current passcode and advise you when it changes Follow Me 22 Name Follow Me Allows personal calls to find you Details This feature allows you to login to a phone and have your personal calls ring that phone until you either login to another phone or explicitly logout Hold How to use the special features The system is based on your four digit employee ID number i e the number you use with the time clock and a dialing prefix e 80 ID This is the number you give out so that people can call you When a call comes in the display will show Personal XXXX where XXXX is your ID code instead of the caller s name The second line wil
12. es a connection to these serial lines Port 136 will connect to server 1 and port 137 gets server 2 Note that these numbers do not refer to which server is currently designated as the Primary server i e the one carrying the hostname mercury since that role alternates between the two Server 1 is simply the topmost server in the rack The port numbers were selected because they are ports associated with Microsoft LAN filesharing and thus forbidden at the firewall fenris Making changes Almost all operations are controlled from files in three subdirectories etc asterisk holds the configuration files for Asterisk var lib asterisk sounds bpl is where the custom voice prompts are located A msg subdirectory within holds the messages recorded by the PBX Controller ext 89 system t ftpboot is where the configuration and firmware for the phones are located All of the files which require regular maintaince are plain text editable searchable with any of the standard NIX tools Vim and GNU Nano a Pico workalike are supplied A list of the more important files in each location follow along with some hints for everyday customization Chapter 3 Advanced reprogramming via the command line interface etc asterisk extensions conf sip conf queues conf voicemail conf This file is the very heart of Asterisk exercise the utmost caution in altering this file Be sure you have either backed up this one file or ran a full system bac
13. kup and have made the fresh copy the Primary server before making changes to this file See Chapter 4 The book Asterisk The Future of Telephony should be handy Contains a stanza describing each phone Things you might need to edit here would be the voicemail boxes that trigger a phone s MWI Message Waiting Indicator or to add new stations to the system Edit this file to reassign which stations are in which queues by default Note that the 83QQA dialing sequence can alter the members of the queues dynamically Edit this file to add remove mailboxes as staff changes Create new mailboxes with a password the same as the box number Doing this will cause the system to force the new employee to set a new password the first time they log into the Voicemail system tftpboot aastra cfg directory csv 91331 st This file configures all of the Aastra 91331 SIP phones During boot the phones load this file then the lt mac address gt cfg file adds the individual phone number name etc Finally any changes made from the phone s Options menu override the server supplied configuration This file is the sitewide dialing directory It is a simple text file with one entry per line in name number form Put names inside double quotes if they contain a comma This is the operating software for the Aastra phones If a new version is released by Aastra unpack it and put it in place of the existing version Then either reboot the phones or al
14. l show the caller s phone number If multiple people are sharing a station try to avoid answering someone else s calls so that unanswered calls will fall over to voicemail If you know the person is not currently near your phone press the hangup button This will make the call move on to voicemail instead of continuing to ring You might also want to log them off by dialing 82 XXXX See below e 81 ID Dial this to log your self onto a phone You should hear a confirmation that includes your name If you were logged onto a different phone this will automatically redirect calls to the current phone e 82 ID Dial this to log off Any calls for you will go directly to voicemail Name Hold Places a caller on hold Details Pressing the HOLD button places a caller on hold While on hold the caller will hear Music On Hold Note that Hold is mostly a feature of the phone and not the PBX This means that a call on hold may only be resumed from the same phone There is also no timeout or reminders other than a blinking line indicator and a small icon on the display If you want to place a caller on hold with the intention of passing them off to another station you should use Transfer or Call Parking instead Intercom Name Intercom Use Speakerphone as an Intercom 23 How to use the special features Details Dialing 84NN where NN is a two digit extension will cause the phone to automatically go offhook and activate it
15. low them to automatically find it overnite Loading your changes into the running system A few configuration files such as voicemail conf take effect as soon as they are saved Most require that Asterisk be notified somehow Most can be reloaded from the Asterisk command line console without needing to restart the entire system A few do require restarting the PBX though Both of these routine operations has been make available via the sudo command and thus do not require the root password Chapter 3 Advanced reprogramming via the command line interface Running the Asterisk Console To run the Asterisk Console type asterisk console You should see something like the example below asterisk mercury asterisk console Asterisk 1 2 9 svn rev 32521 Copyright C 1999 2006 Digium Inc and others Created by Mark Spencer lt markster digium com gt Asterisk comes with ABSOLUTELY NO WARRANTY type show warranty for details This is free software with components licensed under the GNU General Public License version 2 and other licenses you are welcome to redistribute it under certain conditions Type show license for details Connected to Asterisk 1 2 9 svn rev 32521 currently running on mercury pid 14845 Verbosity is at least 1 Core debug is at least 1 mercury CLI gt The most common commands you will use are extensions reload to reload the extensions conf file and sip reload to reread sip con
16. mpts for a box number and a PIN Commedian Mail Voicemail MENU e 1 Read Voicemail Messages 3 Advanced Options 1 Reply 2 Call Back 3 Envelope 4 Play Previous Message 5 Repeat current Message 6 Play Next Message 7 Delete Current Message 8 Forward Message to another Mailbox 9 Save Message to a Folder e Help During Message playback Rewind Exit During Message playback Skip Forward 2 Change Folders 0 Inbox 1 Old Messages 2 Work 3 Family 25 How to use the special features 4 Friends Exit 3 Advanced Options 1 Send Reply 2 Return Call 3 Hear Envelope e Return to the Main Menu e 0 Mailbox Options 1 Record your Unavailable Message 2 Record your Busy Message 3 Record your Name 4 Record your Temporary Greeting 5 Change your Password Return to the Main Menu Help Exit After recording a message busy unavailable etc 1 Accept 2 Review 3 Re Record Notes The temporary message option allows you to quickly add in an announcement which will override the busy and unavailable message If one exists selecting the option gives the choices of rerecording 1t or removing it and returning to using the standard busy unavailable messages again Use this to update callers as to where you are etc 26
17. n instructed to do so by the Beauregard Parish DHS enabling this option will put a message and menu controlled by them into our menu right after the Welcome to the Beauregard Parish Library message e 10 Disable the DHS announcement 99 Engage the dictation machine in the system messages directory See the calling feature Dictation Machine for details List of customizable messages e 0001 Special Announcement for Incoming menu e 0002 Special Closing message e 0003 Special Event Tease Chapter 2 Controlling the system via the phone e 0004 Special IT Dept message e 0005 Special Message for Staff e 0011 DeRidder Branch Hours e 0012 Branch Hours e 0013 Children s Programming Schedule e 0014 Adult Programming Schedule e 0021 IT Dept Wireless Info 0022 IT Dept Dialup Info e 0023 IT Dept Online Services Info 0024 IT Dept Problem Reporting Info e 0031 Bus Admin Contact Info e 0032 Bus Admin Acquisitions Info e 0101 Info about Circulation via the Internet e 0102 Info about reference requests via the Internet Dept of Homeland Security Menu NOTE This information is for the BP DHS Library personnel should not normally change this To edit the items on the Emergency Information menu dial the library s normal telephone number 337 463 6217 and dial 89 when prompted to enter an extension Select item 2 from the PBX Controller menu The system will prompt you
18. on dial For dial For reference 62 library hours 63 3 Information Technology Services dial 64 location and programs For Business and Administration dial 65 To hold for the next available operator dial 0 or remain on the line To repeat this menu press the pound key Po hold for the next available operator dial 0 or remain on the line To leave a message for library staff dial 0 or simply wait on the line To learn about managing your library information online dial 1 Po hold for the next available operator dial 0 or remain on the line To leav a message for library staff dial 0 or simply wait on the line If you have Internet access you can request 13 dial 61 dial 61 Chapter 5 Dialplan information or library materials online at library beau org Hours Menu If specialprogram Play msg 0003 Message about special program event Fi Play sched der For DeRidder Branch Hours dial 1 Play sched branch For rural Branch hours dial 2 Play sched child For a schedule of children s programs dial 3 Play sched adult For a schedule of adult programs dial 4 If open Play prompt operator To hold for the next available operator dial 0 or remain on the line else Play prompt message To leave a message for library staff dial 0 or simply wait on the line fi IT Menu If ITnotice Play msg 0004 Special IT Dept me
19. r press the line that is currently active It will be the only one lit up solid The dialing directory on your phone is the result of merging three different data sources One is a sitewide directory of numbers useful to all employees Second is a departmental list The third source is numbers you have entered yourself The first two are stored on the central server and your phone will automatically update itself when entries are changed Numbers you enter yourself are stored in your phone s internal memory How to use the special features The best source of new directory entries is the Redial and Caller List While displaying one press the Save button followed by the Directory button You can also save a contact during a call It is also possible to create a new entry by much tedious typing using the keypad but that will not be documented here see the Aastra 9133i IP Phone Release 1 4 User Guide for details To delete an entry call it up on the display and press the Delete button Press it a second time when prompted to confirm the action Pressing Delete right after Directory will offer to delete all speed dial entries This is a quick and safe way to remove all of your customized entries as the server based entries will reappear after a reboot Use the menu under Options to reboot or simply unplug the power for a few seconds The IT dept can offload your customized entries and merge them into one of the two server based lists if they woul
20. regard 44 South Beauregard 45 Singer 46 Fields 47 48 49 50 Fax Machine DeRidder 51 59 Reserved for Faxes at branches 60 Emergency Messages BP Dept of Homeland Security 61 Circulation amp Overdues amp Renewals 62 Reference amp Reserves 63 Locations hours amp Programs 11 Chapter 5 Dialplan 64 65 66 67 68 69 Special 70 ELST 76 79 80 8l 82 83 84 85 86 87 88 89 9 IT menu Administration menu Story Time Staff Hidden Menu Record Prompt in tmp prompt au Features Park Call Parking spaces Conference Rooms People extension prefix i e 80XXXX People login prefix People logout prefix Add remove phone to from call queue 8300A 00 Queue number A 0 to remove 1 to add Intercom call 8401 Pages all back offices 8402 Pages Circ and a couple of phones in back 84XX XX Extension DISA Obtain an outbound dialtone VoiceMailMain VoiceMail no login Amusements Control Menu Password protected Outbound Calls Menus Incoming Menu Fi Password protected Play Welcome Welcome to the Beauregard Parish Library If emergency Play Emergency Dial 60 for emergency information specialmessage Play msg 0001 Special announcement specialclosed Play msg 0002 Message describing why we are closed Goto Closed Menu If time open Fi GoTo Open Menu GoTo Closed Menu Closed Menu Include 12 amusements and stor
21. ssage i e problems Fi Play it wireless For information about our Wireless Internet dial 1 Play it dialup For information about our dialup access dial 2 Play it online For information about our online services dial 3 Play it prob To report a problem with library technology services dial 4 If open Play prompt operator To hold for the next available operator dial 0 or remain on the line else Play prompt message To leave a message for library staff dial 0 or simply wait on the line EL Business Menu Play bus contact For contact information dial 1 Play bus acquisition For information about acquisitions dial 2 Play bus bookkeeping To speak to the Bookkeeping department dial 3 Play bus personnel To speak to the Personnel department dial 4 Play bus admin wI o o speak to an administrator dial 5 O Play bus return To return to the main menu press Control Main Menu Play ctrl banner Welcome to the PBX Controller Play ctrl options To control Library functions dial 1 To Control Emergency Services messages dial 2 14 Control Control Special 0001 0002 0003 0004 0005 0011 0012 0013 0014 0021 0022 0023 0024 0031 0032 0101 0102 Chapter 5 Dialplan WaitExten Library Flags Play ctrl specannounce Enable a special announcement dial 01 7 3 disable the special announcement dial 02 Switch to Forced Closed Mode Dial
22. stances ssh is the preferred method If that isn t available network problems or a greater level of access is needed to boot into maintaince mode access the BIOS etc remote console access is available via the terminal server via telnet SSH access to Mercury SSH into mercury as the user asterisk for almost all administrative tasks As the number of authorized users is small and the need for secure and reliable service from this host is critical access via normal passwords is not permitted over the network A cryptographic key installed into your account is required IT services will take care of this detail for those users who need access You simply need to issue the command ssh asterisk mercury library beau org in a shell or create a shortcut on your desktop Some advanced server management tasks may require you to either log in as the root user or to know the root password See the next chapter Server Management for details on these tasks Console access to Mercury via Terminal Server Some tasks require access to the system console such as accessing the system BIOS the boot loader options etc Console access is also the only easy way to access the spare server The servers support remote console access via serial port These ports are connected via null modem cables to argus beau org the terminal server that normally handles our patron access lines Connecting to the terminal server via telnet on alternate ports initiat
23. try Pressing one of the Line buttons will dial the number Conference Name Conference Multi User Teleconferencing system 19 How to use the special features Details Extensions 76 79 Fill in details here Do Not Disturb Name Do Not Disturb DND Disable the Ringer and mark the phone as Busy Details If Do Not Disturb is ON callers will get dumped into Voicemail or get a busy signal if no Voicemail box is assigned to the phone The Aastra phones will light up a red light and show an icon in the LCD display beside your extension number when DND is enabled The cordless phones will have a different user interface but give callers the same experience The regular phones at the branches do not offer this feature It goes without saying that you should use this feature sparingly Dialing Directory 20 Name Dialing Directory Speed dialing Aastra Phones Only Details The phones have most of the phone numbers you will need on a day to day basis programmed into them Press the Directory button to bring up the directory The Up and Down buttons will scroll through the entries The dialpad will also jump to the first entry beginning with the letters on the key For example Press 3 to jump to the first entry beginning with D Press again to get E etc Once you have found the correct entry Either pick up the receiver or press one of the Line Presence keys i e L1 L2 or L3 If you are performing a Transfe
24. unctions as option 1 Option 2 controls the Emergency menu discussed in another section Picking 1 will result in aprompt for a passcode If you are tasked with changing the configuration of the system or maintaining one or more of the announcements your supervisor will provide you with the current code You should hear the following menu of options e 01 Enable a special announcement This will play after the standard Welcome to the Beauregard Parish Library greeting Record message 0001 before enabling this feature e 02 Disable the special announcement e 03 Overide the normal operating hours and force the library to be closed Play message 0002 to explain why The normal closed message will also play so try not to duplicate content with it Use this when the library is closed for holidays all staff emergencies etc 04 Return to normal operating hours 05 Enable playing message 0003 in the Library hours and Programming menu 63 One use would be to record a short teaser about an event coming in the near future Be sure to mention which option contains the details e 06 Disable the special announcement 07 Enable the playing of message 0004 in the IT Dept s menu 64 This is a good place to announce service outages so that patrons know we are aware of them and do not need to report them 08 Disable the special IT announcement 09 Enable a Dept of Homeland Security announcement Whe
25. use that phone and only that one phone to ring All of these extensions are two digits between 10 and 49 N Virtual per user extensions These extensions can be joined to and removed from a physical phone at will by dialing special codes This allows personal calls to find you wherever you may be working at the time These extensions are six digits beginning with 80 followed by a four digit employee ID code W Call queues Inbound calls are sorted by the Interactive Voice Response system and queued up for whichever department the patron requests All phones in that department will ring while the patron listens to music on hold If it isn t answered in a timely fashion the call will spill over into a overflow queue which rings most phones in the DeRidder branch Phones can be dynamically added removed from the various input queues by dialing a code Call queues are at extensions 61 65 4 Voicemail boxes Some physical phones have voicemail boxes others do not depending on whether it makes sense Phones which do not have a voicemail box assigned will prompt for a box number Other boxes include those for the input queues i e Circulation Reference IT etc and one for each employee Employee mailboxes are simply your four digit employee number no 80 prefix Nn Special feature extensions See the detailed dialplan Hardware Overview The phone system is entirely based on Voice over IP VoIP technology Four traditional
26. ytime Play closedmsg All branches of the Beauregard Parish Library P Pi Pi P P P P P Lay Lay Lay promp promp Lay promp Lay Lay Lay promp promp promp Lay promp Waitexten Open Menu if u know ext dial E scire t ref t hours Bae t bus t message t repeat include primary queues u lay lay Lay Lay Lay if u promp promp lay promp lay lay lay promp promp promp lay promp WaitExten Circ Menu If open u else u U WaitExten Reference If open W else W fi W Menu t circ t ref t hours E 1t t bus t operator t repeat lay prompt operator lay prompt message lay circ net lay prompt operator lay prompt message lay ref net know ext dial Chapter 5 Dialplan are now closed However one of the following options may help you renewals or circulation For overdues For reserves or other information dial For dial For reference 62 library hours 63 Information Technology Services dial 64 locations and programs Business and Administration dial 65 a message for library staff dial 0 or simply wait on the line For To leav To repeat this menu press the pound key this call may be monitored or recorded for qc and training purposes For overdues renewals or circulation For reserves or other informati
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