USER MANUAL - Kawan Group
Contents
1. pro kawan group eu 6j 7 00 333 85 72 29 90 A selection of more than 450 destinations in Europe ea HOLIDAY CHEQUE IN SHORT e An exclusive tariff from 30 per night during the low season e Special offers 6 7 and 11 14 at least 8 weeks per year e Discount tariff during the mid season e More than 450 destinations in Europe e Campsites residences gites and hotels e Selected and recent rental accommodations e Possibility to pay with the Silver Card or the Gold Card on sites accepting these cards e Best price guarantee 11 12 13 14 15 INDEX ss The Pro space Holiday Cheque media distribution Signage Acceptation dates and opening of the services to the clients The Holiday Cheque quota Special offers Best price guarantee Bookings and payment through the booking service online Bookings and payment on your site Client s arrival and departure Invoicing aa THE PRO SPACE pro kawan group eu Use your login details and access all the Holiday Cheque i PRO SPACE information procedures _ Fi fis BTE Our Ve es technical FAQ user guides site directory Ce Page Dec der es Agee Los Larson Eau Wages Cire If you forgot your access codes you can ask to have amp 1 7 Vall ee PT them sent to you by e mail e by clicking on forgot your t MIREPRET Eeg H Maata Fes password ei EL 7 On each page of this user Hoktay Ch2. en Bo te 33 12 rue Alfred Kastler 71530 FRAGNES FRANCE T l 33 0 3 85 72 28 90 Service Back Office Etablissements Your professional website pro kawan group eu
3. ctly register his booking New reservation 1 Connect to the pro space pro kawan group eu 2 Click on New reservation You are directly connected to your page on the Holiday Cheque website 3 Register the customer s booking 4 Register his payment directly online by credit card or by Silver Gold Card The customer will receive his exchange voucher by e mail he must Please register then hand it to you booking holiday cheque com as asecure address to receive your You ll receive a booking confirmation booking confirmations by e mail CLIENT S ARRIVAL AND DEPARTURE HELPFUL HINTS 8s 1 e Deposits The campsite or residence fixes the deposit on a free basis to guarantee itself against any possible damage SAS Kawan Group cannot be held responsible for da mage caused by a customer even if the latter has boo ked through the Holiday Cheque booking centre or settled with digital Camping Cheques You cannot charge cleaning costs unless the client requests the service because he does not wish to do the cleaning himself The deposit or cleaning deposit must be given back to the client if the rental has not suffered any damage and is given back in the same state of cleanliness that on arrival 2 On client s arrival For reservations based on vouchers you have been notified of the client s arrival by email if you want to check you can also check your sales report on www secureholiday net adm
4. e N 1250 n to Match the invoice ny PRO SPACE Holiday Cheque procedure p lobal price for chers indicate a g lt n a are take off 25 commission of the the stay i us invoice you ll be sending to mber of your accounts Total amount Commission Total amount to Pay 7850 00 25 all incl Invoice 5887 50 example including VAT 10 588 75 PRO SPACE Holiday Cheque procedure 2 e Mandatory legal mentions The French tax authorities request subject to fines a certain number of mandatory information that must appear on all invoices French or foreign Art 1738 1 CGI any omission or inaccuracy in the bills results in the implementation of a fine of 15 by omission or inaccuracy but cannot exceed a quarter of the amount of the invoice e Name of the provider the campsite or the re sidence and the name of the customer SAS Kawan Group Holiday Cheque INVOICING 8s Invoices vouchers and transactions lists of digital Cheques are to be sent to SAS KAWAN GROUP Domaine Saoneor Boite 33 12 rue Alfred Kastler 71530 Fragnes France e Company name of the campsite or the residence e Address e The Individual identification number for VAT of the provider e Date and invoice number to match the invoice number of your internal accounting e Transaction details e Bank details and payment method CHEQUE CONTACT HOLIDAY CHEQUE Bureau Central Europ
5. eque Canning hegus guide you ll find a link to the Pro space ep Kaair iin Le Gan ESPACE PRO HOLIDAY CHEQUE MEDIA DISTRIBUTION 8s PRO SPACE DOCUMENTATION As a member of the Holiday Cheque offer you ll appear in different media SELEF NON i 0 CAMPS IN LG Gate STINAT iniy e The Holiday Cheque site directory e The Holiday Cheque website e The trade fairs 10 European trade fairs of tourism sa THE KAMPER BOX Kamper Box are gift boxes offering a holiday on a campsite or in a rental accommodation Asamember of the Holiday Cheque network your rentals are marketed in the Kamper Box for rentals This box includes a Kamper Card preloaded with Cheques with a unit value of 16 It works like any other Silver or Gold card You debit it with your usual terminal you recharge it using the same procedure and check its balance online SIGNAGE 8s PRO SESE On the web To download our logos and banners please visit pro kawan group eu mg 64 pigh We invite you to create back links on our websites to improve your referencing ee CHEQUE secs 0 ampang ean in low waren a lpr and Messie On the campsite Your documentation CHEQUE 2015 User JENIE Your sticker Holiday Cheque ACCEPTATION DATES OPENING DATES OF THE SERVICES PRO SPACE Your acceptance dates and the opening dates of your facilities and services a
6. in Upon arrival the client must hand over a voucher to you here opposite If the voucher does not match the information that you had received by email don t hesi tate to contact us For payment by digital Camping Cheque unit value of 15 or 16 the customer will show his Silver Card or his Gold Card on arrival 3 e On client s departure Any service that would be invoiced in addition to the voucher or digital Camping Cheques should be made clear to the customer and must be included in our brochure For payments in digital Camping Cheques insert in the client s card in the card reader that will proceed to an automatic update The accounts are synchronised the payment is completed Example of voucher INVOICING Invoicing Sis 1 Invoicing of stays ae pore ae one here opposite it an invoice su You have to edi i heque u by Holiday Che vouchers given to yo Holiday nn pen to enclose the vouchers of the clients Le cu Cheque customer to your invoic Camping la Carte SAS KAWAN GROUP SARL VACANCES Domaine Saoneor Route des Cr tes Bo te 33 F 74510 Cuges 12 rue Alfred Kastler Tel 04 87 354220 71530 Fragnes Email ampingalacarte wanadoo fr TVA FR 06418679643 TVA FR 06852632897 Subject Invoicing of the Holiday Cheque Stays From the 01 05 2015 until the 05 07 2015 Enclosed vouchers May June and July Parcel sent the 10 07 2015 Date of Invoicing 10 07 2015 Invoic
7. rani These offers apply during the whole of the low season or for 8 weeks during periods that you have indicated in the Holiday Cheques questionnaire and that have been published in our Holiday Cheque brochure and on the website BEST PRICE GUARANTEE Some sites have given our customers a best price gua rantee on a selection of rental accommodations Make sure you apply this guarantee If not the custo mer could ask for compensation that we would need to transmit to you BEST PRICE GUARANTEED Q Lo BOOKINGS AND PAYMENT a 1 e Bookings and payment through the booking service online By digital Camping Cheques by card or By any other means of payment TO method For each booking whatever the means of payment you ll receive an e mail In the attachment you ll find a document representing depending on the case The creation of a booking The modification of a booking The cancellation of a booking Aweekly rooming list for the coming Holiday Cheque stays Please register booking holiday cheque com as a secure address to receive your booking confirmations For stock modifications or any questions about your bookings please contact the back office camping au 03 85 72 29 90 2a BOOKINGS AND PAYMENT 2 e Bookings and payments on your site When a customer comes to the reception of your campsite without prior booking and wishes to benefit from the Holiday Cheque tariff CHEQUE you can dire
8. re indicated e in the Holiday Cheque brochure e on the web You indicated these dates when filling in the questionnaire These dates are subject to a contract You cannot change them during the course of the year ape pazit D u Monee However if for some incidental and unforeseeable reason you would be forced to change one or any of this information you should in form your coordinator or our sales department as soon as possible so that we can inform our customers Otherwise the customer will be entitled to compensation that we will have to pass on to you If you require further information Please call 00 333 85 72 29 90 and ask for Back Office Support Team ya pitt ran grit pipii THE HOLIDAY CHEQUE QUOTA s PRO SPACE The Holiday Cheque quota The minimum quota for Holiday Cheque is of 4 allotments throughout the duration We may ask you if necessary to add some more during the course of the year The allotments that have been entrusted to us must not under any circumstances be used for other customers In addition concerning the complexes that ac cept the Silver Card and the Gold Card for pay ment of the rentals you must give priority to rentals out of the allotments reserved to the Holiday Cheque concept in mode Tour Operator PRO SPACE HOLIDAY CHEQUE SPECIAL OFFERS 6 7 7 night is free 11 14 12 13 and 14 nights are free piit ti hipaa gree ee A
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