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1. CLBER the customer has forecasted migrations and has received an allocation in the first week the week 1 entry is yellow and has the customers allocation displayed CLBIS the customer has not forecasted migrations but BT Wholesale has migrations planned during the first week for other customers the week 1 entry is yellow and blank CLCAN the customer has forecasted migrations and has received an allocation which spans weeks 1 and 2 CLEUS the customer has not forecasted migrations but BT Wholesale has migrations planned during week 3 The last entry CLLOW there are no migrations planned at this site Customers wishing to submit a CR should download their allocation file and enter any changes in requirement in column F Revisd no of lines to be migrated per month The number entered in this column should be the new number of migrations required at the site this entry is not interpreted relative to the existing allocation so if a customer wants 10 more migrations than have been allocated at a site they should enter a value of 10 N in column F against that site where N is the number currently allocated If no changes are required to the allocation at a site customers should leave column F blank for that site If zero allocation is required at a site where the customer already has an allocation customers should enter a zero in column F So if in the example above the customer wanted to request the fo
2. hese AR echoes 21 5 6 1 EXCESS ORDERS AND LEAD TIME 2 2 2 7 017000 24 5 6 2 INSUFFICIENT MULTIPLE 5 222 2 0000 000000000000 00000000000 24 5 6 3 ORDERING MULTIPLE LINE MIGRATIONS 24 5 7 MIGRATION STAGE iom e eke hn i She pide 25 6 PRODUCT do eei ee Dye 26 6 1 CONFIGURATION OPTIONS ON WBC EUA MIGRATION ORDERS 2 2 2 26 6 2 LINE PROFILES USED ON EUA MIGRATED LINE 26 6 3 WBC BT IPSTREAM BT DATASTREAM MAX 26 EXPER ENO E 27 7 1 EINE QUALIFICATION CHECKS oo nade casas 27 7 2 END USER OUTAGE 222 2 42 0 00000000120000 00000000 00000 27 fJ GP DELIVER duum d 27 OG FAUETHEPOHTING ce oto dE ovde 28 9 SYSTEMINIEHFAGES
3. 29 WBC Migrations_Handbook Issue6 doc Page 3 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook 9 1 SINGLETON AND MULTIPLE LINE MIGRATION 222 1 29 9 2 MULTIPLE LINE QUALIFICATION CRF VIA 222 29 9 3 MULTIPLE LINE MIGRATION CRF VIA 22 2 400000 29 ORF S ou oett a Pra estu deen ats 31 IU CHAHGES Ree See Re eRe RATE ee NMR eae RACE E ESR Mu ELA te E LE 31 11 ESCALATIONS ISSUES AND COMPLAINTG cccccccccscsscsscccccccsccccscccccsccccccccccccccccoccsosccoscosocosoooees 31 12 GLOSSARY OF ACRONYMS AND ABBRE VIA TIONG ccccccssssssssccccssssssssscccccssscsccccccccccssccsccsscsees 32 13 DOCUMENT HISTORY uie ete evoca e Ine uA Uie A 33 APPENDIX A MULTIPLE MIGRATION CALENDAR FOR 2010 AND 2011 34 APPENDIX B NAVIGATING TO THE MIGRATIONS PAGES ON BTWHOLESALE COM 36 APPENDIX C APPLYING FOR ACCESS TO MPA cccccccccccccccssccccscccccccsscsccccccccccccccccccccccccsccccccsceees 48 APPENDIX D ERROR CODES USED BY
4. A new Service ID SID will be allocated to the EUA once migrated this is applicable when migrating to from WBC Minimum terms will not be carried over from the old product new migrated products will start a new minimum term 3 1 Migrations to WBC All migrations from IPstream Datastream or LLU to WBC will require a re jumper at the exchange When ordering a WBC line migration CPs must e define all the line parameters including QoS see Product Mapping section 6 WBC Migrations Handbook Issue6 doc Page 8 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook e inform End Users or procure that its Resellers their End Users of the outage to their voice and broadband service e provide a MAC if a change of CP is required simultaneously e Ensure Aggregation Point connectivity before ordering a migration of an EUA 3 2 Migrations from WBC All migrations from WBC to BT IPstream BT Datastream or LLU will require a re jumper at the exchange When ordering a migration to BT IPstream or BT Datastream CPs must e Define all parameters required for the target product e inform End Users or procure that its Resellers inform their End Users of the outage to their broadband and voice service e Provide a MAC if a change of CP is required simultaneously e Ensure connectivity for the EUA to the CP the target product before placing an EUA migration order LLU migra
5. Page 18 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook details of why the forecast file failed the validation process within the forecast file processing status area of the portal The error file is similar in appearance to the original forecast template but with annotations added against failed exchange lines For details of an example error file along with a list of possible error codes please see appendix D Users can choose to correct the original forecast and re submit or amend the error file as this includes much of the same data as the original forecast template and re submit this To re submit a corrected forecast users are required to overwrite the existing forecast uploaded onto the MFA application by uploading a new file for the required migration month provided the upload status for the month is still open The same validation steps will be performed Once the forecast deadline has passed and BTW s systems begin consolidating the forecasts prior to submission to Openreach the upload status for the month will change to closed Where a forecast does not contain any critical general errors and can be used all valid forecast lines against exchange sites will be processed Where a forecast file contains some forecast line errors the sites relating to these errors will not be processed Once the upload status has changed to closed it is no longer possible for CP
6. WBC Migrations Handbook Issue6 doc Page 5 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook 1 3 Version Control Please ensure that you have the latest version of this document which is held on the Wholesale Broadband Connect website at www btwholesale com gt Log In gt Products gt Broadband gt Wholesale Broadband Connect gt WBC Migrations The site is password protected and you will need to request access to the Broadband area 1 4 Further Information If you are an existing customer of BT you can find more information about the Wholesale Broadband Connect service at www btwholesale com gt Log In gt Products gt Broadband gt Wholesale Broadband Connect If you are not already a customer of BT Wholesale s Broadband services you will find more information at www bt com broadband Please note To access additional Broadband Customer information on this website it is necessary for you to register Information on how to register can be obtained from your BT Account manager Once your registration has been approved approx 24hrs you will be able to view documents within the secure area Information on the prices of the BT services are available at www btwholesale com gt Pricing amp Contracts Service Provider Price List A copy of the Terms and Conditions T amp C s are available at www bt com gt Broadband If there is any difference between the Terms and
7. CUG123456789 11 00 Closed Tue 01 Dec 2009 11 13 07 Dec 2009 0 11 13 123456789 WBC Migrations_Handbook Issue6 doc Page 59 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook MFA status during migration period with no CR submitted Forecast Forecast CR Upload Upload Uploaded Forecast CR File Allocation File CUG Id Month File Status by Processing Status Status Success Available V1 mE m EU1 CUG123456789 Jan 2010 14 40 Closed Mon 09 Nov 2009 9 14 45 IMon 30 Nov 2009 i for Success 7 Available V1 4 EU1 4 CUG123456789 Jan 2010 150 CR Mon 09 Nov 2009 9 14 45 Mion 30 Nov 2009 10 50 Success Available V1 m EU1 CUG123456789 Jan 2010 32210 Closed Mon 09 Nov 2009 9 14 45 30 Nov 2009 10 50 WBC Migrations Handbook Issue6 doc Page 60 of 60 Copyright British Telecommunications plc 2009
8. WBC Migrations_Handbook Issue6 doc Page 27 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook as these will inevitably come at least several minutes after the line is ready for use In the worst cases there could be delays of many hours between service enablement and the completion report to CPs For an End User with a Downstream QoS Assured session in progress at the time of migration the session will be dropped Once the PPP session has been re established on the new service it will be possible for the CP to set up a new session using the new service id 8 Fault Reporting Please refer to Section 14 of WBC Operational Handbook for the fault reporting process If after migration an End User reports a fault the CP should or procure that its Resellers ensure e that the End User s CPE has been rebooted re synched if the line has been configured for ADSL2 that the CPE can support ADSL2 and is configured correctly WBC Migrations Handbook Issue6 doc Page 28 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook 9 System Interfaces 9 1 Singleton and Multiple Line Migration B2B Refer to www wholesale com wbc TECHNICAL INFORMATION for OneSiebel XML specifications 9 2 Multiple Line Qualification CRF via BBCT The following table lists the input attributes which a CP must input for Multiple Single Line Qualification requests
9. full order validation will only occur at CRD 12 so rejection of migration orders may occur even though the initial validation of the order at time of upload was successful Allocation utilisation reports will not be updated with the orders until CRD 12 so any reports or notifications presented to the customer may not show the bulk migration allocation as being used until this time even though the orders are loaded onto BBCT BBCT will validate migration orders for completeness and against exchange activation dates BTW will identify the order as either Multiple or Single please refer to Section 5 3 Ordering stage A line qualification check will be recorded on BBCT for analysis purposes post migration and the orders will be forwarded to Openreach s system Order progress will be reported on BBCR and BBCT Please refer to BBCT WBC Migration CP User Manual for detailed information on raising Multiple Migration Orders via BBCT This is obtained from www btwholesale com gt Log In gt Products gt Broadband gt Wholesale Broadband Connect gt WBC Migrations B2B CPs must upload their Multiple EU Migration requests via B2B with sufficient lead time as notified by BTW minimum 12 working days before the date of migration EU orders must be against an allocated date slot in an exchange Orders need to be placed before 22 30 on the 12 working day before the allocated date slot the order placement date is counted as
10. 2 order committed and 3 order completed The new Service Id SID is returned in all KCI notifications Multiple Migrations Timeline WBC Migrations_Handbook Issue6 doc Page 22 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook OSS BCT Timeline penreach Upload EUAC orders 21 14 Validate order KCI 1 issued BTW Processing Typically lt 30 mins 12 Submit order Care level order Pending on fulfilment SMPE order rec L EY gg n or o c h 2 0 m onm o onm on n9 0 n8 0n LO ml 1 tte 1 RM RR MER KCI 2 Committed eee ee te a a Er TE E S TT TA CEP Will be received within this period ee te ee ee a See Typically lt 18 hrs Firewall Firewall PONR set Activate Service 1 0102 000000 KCI 3 Completed gt S O 4 E Typically within 6hrs De activate 20CN of jumpering service Note Days are working days WBC Migrations Handbook Issue6 doc Page 23 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook 5 6 1 Excess Orders and Lead Time Management Orders raised via B2B and BBCT with insufficient lead time as notified by BTW minimum 12 working days before t
11. 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook HOMEPAGE PRODUCTS APPLICATIONS CUSTOMER ZONE NETWORK INFO NEWS amp BRIEFINGS PRICING amp CONTRACTS SITEMAP BROADBAND 21CN amp CONSULT21 RESELLER Logout Profile Search 0 COMMUNITIES 7 APPLICATIONS S 21CH Consult 1 Search and view our Applications by category or in alphabetical format APPLICATIONS BY CATEGORY APPLICATIONS A Z BT VWholesale hensi rttoli th pasce mind to pues Sel diei 1 SPESTRIA ENNIE eee Availability Checkers B Billing Faute Broadband Customer Reporting Networks Broadband XML Repair and Diagnostics Orders Broadband and Customer Contact Back to top Private Content D Quotes Directory Solutions Licensees Home Page Directory Solutions Supplier Welcome Pack Back to top E EcoPlus eCatalogue eCo Order Use rs Can access eCo Repair eCo broadband Back to top e ith er th e M CC portal or the Fast Edition MFA application Fault Diagnostics Back to top by clicking the 0 appropriate link Geographic number portability management Back to top n th e A t 7 M Migration Control Centre MCC Migration Forecast amp Allocation MyAdmin MyPage Back to top The alternative route to the MCC portal is via the 21C and consult 21 links through the working groups section as follows WBC Migrations Handbook Issue6
12. End User Migration the break in service is not subject to any Service Level Agreement and can vary with the latest feedback showing some breaks are just 1 minute whilst others can be up to 30 minutes with singleton migrations tending to take longer on average than bulk The break may occur at anytime within a 24 hour period Mondays to Fridays Before re termination the engineers will check the line to ensure that a PSTN call is not in progress Note VOIP calls or QoS sessions can not be detected and will therefore undergo an outage Once the re terminations have been physically jumpered the circuits are tested using the DC 17070 test ie testing for a metallic path but not the status of the MSAN Should the DC test fail then the circuit will be returned to its original location and the BTW Service Management Centre SMC informed of the delay It is the CP s responsibility to ensure or procure that its Resellers ensure that the End User s CPE can support and is configured correctly for the new service 7 3 CP delivery End User traffic will be presented via a completely new route Since the CP will Know this configuration in advance it is possible for the CP to be ready to handle the new PPP session request immediately on the new routing CPs are very strongly advised to support the ability to handle PPP session attempts via the target service by monitoring the network rather than waiting for the order completion messages via the OSS
13. Format will be YYY MM DDTHH MM SS Buyers ID Mandatory unique message identifier for the order from the CP Free Format Value Max 39 Characters BBCT will append BBCT order number to this value to ensure uniqueness IssueDateTime Mandatory The current date and time that the order has been created and sent to BBCT Input to BBCT Format will be YYYY MM DDTHH MM SS SellerAssignedAccountlD Mandatory This end user order should be charged to this billing account This is alpha numeric up to 30 characters with no spaces Please ensure that this value is valid and active A Source Service Id Old 20C Service ID ie BBIP FTIP BBDS C CP may only change allocated billing account for service through a Modify order if the two billing accounts are or the same legal entity P DUNS ID he active DUNS number for the CP 9 characters ESELLERCPDUNSID Optional he DUNS number of the third party CP TW DUNS ID Mandatory BT Wholesale DUNS number Maintenance Class Optional Care Level change not supported in day 1 Old Service Care level will be used Cl type Buyers Line Number Mandatory unique customer order line reference from the CP Free Format Value Max 22 characters BBCT will prefix BULKMIG_ to this value nstallation DN ptional MAC Optional MAC Code not used Included for later use CP migrations not supported in Day 1 Other details Optional Other details like Name Address Telephone Number con
14. day zero Any orders placed after 22 30 will be treated as being placed on the next working day and so may be incorrectly processed as Singleton Migrations For orders raised via B2B the ordering process and the validations will be treated as business as usual BAU BT Wholesale will identify the order as either Multiple or Single please refer to Section 5 4 Ordering stage A line qualification check will be recorded on BBCT for analysis purposes post migration and the orders will be forwarded to Openreach s system Order progress will be reported on BBCR and BBCT 5 7 Migration Stage Multiple and Singleton migrations orders will have the new WBC service activated on the MSAN 2 days before the physical re termination of the End User Access CPs can look up the new System Identifier the SID in advance in the Broadband Customer Reporting system BBCR please see the Reports Section of the Product Handbook There will typically be a loss of voice and broadband service for up to 10 minutes per End User Migration the break in service is not subject to any Service Level Agreement and can vary with the latest feedback showing some breaks are just 1 minute whilst others can be up to 30 minutes The break may occur at anytime within a 24 hour period Mondays to Fridays Once the re terminations have been physically jumpered the circuits are tested using the DC 17070 test ie testing for a metallic path but not the status of the MSAN
15. detailed in section 5 2 2 The monthly forecast due dates migration and order dates can be found in the monthly WBC Forecasting and Ordering Timetables The forecast template can also be downloaded from this portal As an example of typical dates associated with the Multiple Migration forecast and allocation process a table of key dates for 2009 and 2010 is included in appendix A for reference To access the Migration Control Centre MCC portal Login to www btwholesale com Select Applications A Z WBC Migrations Handbook Issue6 doc Page 13 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook Select Migration Control Centre MCC Select MCC Schedule Secure Document Access to this portal can be requested by completing the form 21 CN Web Portal User Access which can be found on the main MCC webpage Forecasts must include volumes of migrations by exchange required for a month The forecast spreadsheet contains the following for the month in question Optional estimated start date of migrations for each exchange see section 5 2 1 e total number of lines to be migrated for each exchange minimum 2 EUA Migrations CPs can upload their forecasts onto the MFA portal and subsequently download allocations when they become available Please see section 5 4 for further details BT Wholesale will validate submitted forecasts for completeness validity against exchange activation dates a
16. of last date for order placement Cuttoff Time Template Build Issue 1 30 Jun 2009 EN Migration Calendar Dates SSS Wolverhampton 01 2010 50 200 150 150 2 96 954 Basildon 02 Feb 2010 08 Feb 2010 5 23 40 1 03 Feb 2010 15 Feb 2010 550 35 1 04 Feb 2010 15 Feb 2010 6 5 1 05 Feb 2010 05 Feb 2010 00 OOF eT po scrolling further to the right shows the rest of the calendar below WBC Migrations_Handbook Issue6 doc Page 53 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook 06 Feb 07 Feb 13 Feb 14 Feb 2010 2010 2010 2010 _ WBC Migrations_Handbook Issue6 doc Page 54 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook Appendix F Bulk migration change request process As of August 2010 this process is optional The timeline is detailed in the diagram below Last day for order placement for 1st day Last day for forecast Bulk migration of migration month mE submission by allocation returned to 12 working day lead Migrations customers customers time start Original process 8wks 7wks 6wks 5wks Awks 3wks 2Wks 1wk timeline m month start Change request submitted New optional Y Change
17. over 7 milion broadband users find oft more and double digi annual growth in UK customer numbers now the tme 1o ae rin M nto broadband 7 77 more about BROADBAND You can Customer Service CSPs download a CSP Bick here Product Requirement SClick here for information 21 wil the means 1o deber new d compelling products and services Click on Subscribe to gritar aet aiv other Applications customer focussed network within the Customer Resd more about 2CN CONSULT2 Zone page WBC Migrations Handbook Issue6 doc Page 48 of 60 Copyright British Telecommunications plc 2009 P ail V 0 7 ROLURUUEPETRAHURN sted elise e Wholesale Broadband Connect Migrations Handbook PRIVATE CONTENT Requestthis Directory Solutions Licensee Welcome Pack resource L Information and reference guide for Directory Solutions Licensed Customers Accessible By Authorized customers only Requestthis Directory Solutions Supplier Welcome Pack pesource Information and reference guide for Directory Solutions Supplier Customerz Accessible By Authorised customers only Requestthis Migration Forecast amp Allocation 4 will allow you to upload WEC migration forecasts Pani apply for this application if you already
18. request response The change request process starts after allocations have been made available to customers The status against the migration month on the Migrations Forecastion and Allocation MFA portal will change to Open for CR please see the following appendix for more details on how the status changes on MFA in response to change requests and forecasts The normal bulk migration allocation file downloaded from MFA has a dual purpose in that it is also the change request template The file highlights the weeks in which BT Wholesale has migrations allocation at a given site to give customers a view of where migrations are planned Those sites with all 4 or 5 weeks shown as grey have no BT Wholesale migrations planned for the specific migration month whilst it is possible to gain bulk migrations allocation at these sites via the change request process the success rate is much lower than those sites where migrations are already planned Those sites with some weeks having coloured backgrounds have BT Wholesale migrations planned for those weeks WBC Migrations Handbook Issue6 doc Page 55 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook DUMMY ISP CUG5000001234 1234567890 Grey cells indicate no migration planned at 27 Apr 2010 fred dummylSP com the site in that week Revised No of lines to be migrated per month 2 8 o qp T d dL s In the example above
19. requests for volume increases are carried out on a reasonable endeavours basis Requests for additional migration volumes at sites where BT Wholesale already has some migrations taking place are more likely to be accommodated than requests for volumes at sites with no migrations scheduled especially if the additional volume requested is less than half the site daily rate This is due to the potential for other customers to reduce volume at the site and for Openreach to be able to accommodate minor increases in allocation The normal bulk migration allocation file downloaded from MFA has a dual purpose in that it is also the change request template The file highlights the weeks in which BT Wholesale has migrations allocation at a given site to give customers a view of where migrations are planned Those sites with all 4 or 5 weeks shown as grey have no BT Wholesale migrations planned for the specific migration month whilst it is possible to gain bulk migrations allocation at these sites via the change request process the success rate is much lower than those sites where migrations are already planned Those sites with some weeks having coloured backgrounds have BT Wholesale migrations planned for those weeks DUMMY ISP CUG5000001234 1234567890 Grey cells indicate no migration planned at 27 Apr 2010 fred dummylSP com the site in that week Revised No of lines to be migrated per month 5 48 ppp Llc Pe Id In the exa
20. timeline and dates are given in the appendix A These are target dates and can deviate slightly from those in the timeline if problems are encountered but those customers affected will be informed Further details of the change request process are given in appendix F 5 6 Ordering Stage Multiple Migration orders can be uploaded either using the Broadband Bulk Change Tool BBCT or the B2B gateway BT Wholesale will validate the orders raised via BBCT and B2B against the slots allocated to the CP for that exchange and the lead time as notified by BTW minimum 12 working days before the date of migration and thereby identify the order as either Multiple or Single The BBCT tool can be accessed on this site http Awww bbct bt com broadbandbulkchangetool Ordering via B2B will be BAU Please note that a Migration Order raised via the BTW Portal will not be validated against the slots allocated to the CP for that exchange if any and hence will always be identified as Single WBC Migrations Handbook Issue6 doc Page 21 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook Week minus 4 Day minus 12 Day minus 10 Day minus 9 Day minus 5 Day 0 Figure 2 Multiple Migrations order flow See below for graphical layout of the timeline for Multiple Migration Orders to WBC There are three Keep Customer Informed KCI notifications 1 order accepted issued
21. 010 14 40 Mon 09 Nov 2009 14 45 Mon 30 Nov 2009 10 50 WBC Migrations_Handbook Issue6 doc Page 58 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook Using the Change Request window to load a Change Request Forecast Forecast CR Upload Upload Uploaded Forecast CR File Allocation File 10 50 CUG Id Month File Status by Processing Status Status i Success Available V1 Mon 09 Nov 2009 CUG123456789 Closed Mon 09 Nov 2009 9 14 45 30 Nov 2009 29 14 40 Pento Success Available V1 CUG123456789 CR Mon 09 Nov 2009 14 45 Mon 30 Nov 2009 10 50 14 40 I Tue PERENNE CUG123456789 11 00 CR Tue 01 Dec 2009 11 02 CR In Progress In Progress Tue 01 Dec 2009 CUG123456789 e od Tue 01 Dec 2009 11 04 CR In Progress ee for Validation Failed rue 01 Dec 2009 11 06 UZ TCR Open for Pending Tue 01 Dec 2009 eon jean x MR e iE Tue 01 Dec 2009 11 10 CR In Progress LL dee ue CR In Progress CUG123456789 CR In Progress Tue 01 Dec 2 11 11 11 00 ue 01 Dec 2009 Tue 01 Dec 2009 is for Success 11 00 Tue 01 Dec 2009 11 13 CR In Progress din Success Tue 01 Dec 2009 c x 11 d Ld Tue 01 Dec 2009 11 13 CR In Progress i Success CR Available V2 Tue 01 Dec 2009
22. 2009 Wholesale Broadband Connect Migrations Handbook 5 1 Minimum Requirements All CP forecasts are consolidated into a single forecast which is then submitted into Openreach At approximately 5 weeks before the start of the Migration Month CPs will be notified of their apportioned volumes for each Exchange and date For Multiple Migrations BTW have to submit a minimum forecast of 10 Migration Orders into Openreach for each Exchange for any given day BT Wholesale will allow CPs to submit forecasts for less than 10 orders minimum 1 EUA migration per Exchange for a given day this lower limit was previously set at 2 Where BTW cannot achieve the minimum forecast of 10 orders at an individual exchange these sites will be removed from the forecast and those CPs who have submitted a forecast against those exchanges will be given nil apportionment for Multiple Migration orders at that site in the Migration Month In such instances CPs can either choose to submit the orders as Singleton Migrations or attempt to forecast again as a Multiple Migration in a subsequent month Multiple Migration Orders should be raised using either BBCT or the B2B gateway For Multiple Migration Orders Openreach must receive a minimum of 10 Migration Orders for each Exchange for any given day as per the allocation Failure of CPs to submit the volume of Migration Orders that they have been allocated may result in failure to meet the minimum 10 line requirement a
23. 21 2n0na8g 08 21 Es Download Speedy 1 110591112345678 Jan 2009 28 wt Close Success Available Wen 21 Jan Wed 21 Jan Mon 12 Jan 2009 08 21 20090 08 21 2009696 08 21 Es Download Speedy 1 11059111234567 Dec 2008 22 wet Close Success Available Wen 21 Jan Wed 21 Jan Mon 12 Jan 2009 08 21 2009 3 21 2009 08 21 5 5 Change request process WBC Migrations Handbook Issue6 doc Copyright British Telecommunications plc 2009 35 Download Page 19 of 60 Wholesale Broadband Connect Migrations Handbook This is an optional process at present though we would strongly encourage customers to notify BT Wholesale of any intention of under utilisation of migrations allocations i e where the customer intends to place less migrations than have been allocated to them The purpose of the change request process is to provide Customers with a mechanism to request more bulk migration volumes at specific sites and notify BT Wholesale of the Customers intention to use less than their full allocation at specific sites The process works on the basis that some customers may want to reduce volume at a site and some increase volume In these cases BT Wholesale can transfer the allocation between customers Where net additional volume is required BT Wholesale will need to submit a change request to Openreach to ask for more volumes so whilst requests notifications for volume reductions at a site will always be accepted
24. 3002008 5 Tod ABOUT THIS HANDBOOK e a eh eee 5 1 2 CONVENTIONS USED IN THIS HANDBOOK cccccccccseccccccseccccccssecccccusecccccauceccceuucececauacececeueseceeaecececes 5 1 3 VERSION CONTRO Laien fite tn exeo teme ade eden ti Dh ba pates dad eee ba coena ta d em a 6 1 4 FURTHER INFORMATION lt lt o oec eer ee eicere us pomo e bdo sued ads 6 2 BT amp CUSTOMER RELA TIONSHIP Swrssisccscssscccesscncaceccccsscsecscadacsscccesesssccecesssceccescsseccessetececssccteccosssdeesssceseces 7 2 1 BT S RESPONSIBILITIES YOU oae ys Sector on roa IPod eve Ca argento 7 2 2 YOUR RESPONSIBILITIES TO BT cccccseccccccccccccccccecccccscceccccacecccuueccccuucecccceacececcuuceseceusneececsaeceseeaaes 7 2 3 YOUR RESPONSIBILITY TO YOUR END 06 6 0507229 7 2 4 YOUR RESPONSIBILITY TO YOUR RESELLERS AS APPLICABLE 8 3 OVERVIEW OF WBC END USER MIGRATIONS ccccccccssscccsssssccccsssssccccsscsccccssccccccccccccccscccccccscscscees 8 JS MIGRATIONS TO WBO 5 oen nas es ie ee ee cede ae 8 3 2 MIGRATIONS FROM WBC o 222 kata deo e Ue 9 3 3 COMMUNICATIONS PROVIDER TO COMMUNICATIONS PROVIDER MIGRATIONS 9 3 4 MODIFIED FTR CALCULAT
25. 51 APPENDIX E EXAMPLE ALLOCATION FILE AND CALENDAR cccccccscsssccccsssssssccccccccsscscsccssseecs 53 APPENDIX BULK MIGRATION CHANGE REQUEST PROCESS 55 APPENDIX G USING THE MIGRATIONS FORECASTING AND ALLOCATION PORTAL 58 WBC Migrations Handbook Issue6 doc Page 4 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook 1 Introduction 1 1 About this handbook The purpose of this handbook is to give you information on the WBC End User Migrations processes procedures and system interfaces the focus being on the Multiple Migration process for Communication Providers to move their existing IPstream Datastream customer base to WBC 1 2 Conventions used in this handbook BBCT or Broadband Bulk Change Tool means an option that the CPs can use to raise Multiple Migration Orders BTW means BT Wholesale and its agents Communications Provider or CP means the Communications Provider which for the purposes of the migrations process is the Customer Group against which the End User Access is ordered End User or EU means a person taking the CP broadband service or a service from a reseller ie the consumers whether direct or indirect of a CP s broadband services EUA or End User Access means in the context of WBC the physical network and connection to the br
26. BT Wholesale it will execute an overlap analysis in accordance with the Industry agreed Bulk and Mass Migration Forecasting And Planning Process n the case of conflict Openreach will allocate re termination slots in proportion with forecasting demand ie if an operator forecasts 60 of demand then it will receive 60 of the available allocations re termination slots at an exchange BTW will then apportion the allocation amongst the CPs according to the following method WBC Migrations Handbook Issue6 doc Page 15 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook 5 3 1 Apportioning BT Wholesale s Exchange Re Termination Allocations BT Wholesale s exchange allocation is divided amongst its CPs according to the ratio of forecasted volumes requested for that exchange eg CP1 forecasts 1200 re terminations at an exchange CP2 forecasts 200 at the same exchange CP3 forecasts 600 at the same exchange CP1 will get 60 of the allocated re termination jobs at that exchange CP2 will get 10 CP3 will get 30 Therefore if Openreach allocate 1800 re termination jobs to BTW for an exchange then CP1 will get 1080 jobs CP2 will get 180 jobs and CP3 will get 540 jobs If there is no demand conflict amongst BTW s CPs at a specific exchange then a CP will receive the full BTW allocation for that exchange this may be less than the forecasted volume depending on other demands for Openreach resou
27. Conditions and this handbook the Terms and Conditions take precedence WBC Migrations Handbook Issue6 doc Page 6 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook 2 BT amp Customer Relationships These responsibilities are in addition to the responsibilities documented in the WBC Product Handbook aka WBC Operational Handbook 2 1 BT s Responsibilities to You These responsibilities are in addition to the responsibilities documented in the WBC Product Handbook which is located at www btwholesale com under developments WBC BT is responsible for providing the tools and processes to support the following End User migrations 2 2 Your Responsibilities to BT In addition to the responsibilities documented in the WBC Operational Handbook your responsibilities to BT are to e Provide on a monthly basis a volume forecast of exchange areas where you will require End User Multiple Migrations which except in those instances set out in Section 2 4 should include any volume forecast of exchange areas where your Resellers require End User migrations A minimum forecast of two EUA migrations for each Exchange date is required Please see Section 5 for a detailed explanation of the Multiple Migrations four stage process e Submit forecasts in accordance with BT Wholesale s published timetable Please see Section 5 1 for details on the forecasting process e Do not exceed your migration o
28. Handbook BT Wholesale MCC Members Area Microsoft Internet Explorer Edit Favortes Tools ae O drm 2 3 m ORAS Address btwholesale com pageslstatc Applications Networksmcc hub pagelSecure area entrance Links 4 BTToday Directory 32 Windows Marketplace 4 Yahoo UK amp Ireland HOMEPAGE PRODUCTS APPLICATIONS CUSTOMER ZONE NETWORK INFO NEWS amp BRIEFINGS PRICING 8 CONTRACTS SITEMAP Note if you do not have access to the BT wholesale secure area follow BACK TO APPLICATIONS MIGRATION CONTROL CENTRE MCC the on screen steps MCC MEMBERS AREA to apply for access The MCC have prepared a secure members area to share with registered Communication Providers CPs BROADBAND 21CN amp CONSULT21 COMMUNICATIONS PROVIDER Login Search BS RELATED LINKS This secure area contains reports prepared by the MCC for download by MCC Members Area Secure Area registered CPs In order to access these pages please first register with cl ck on M CC BTWHIolesale com To access the MCC members area please send email to 21cn mcc general enq G with the following information included M em be rs areas secure area Full Name Company Telephone contact details inc mobile fixed Email address Postal address Role or function and reason for access Authorising representative from organisat
29. ION OPTION 22 2 00200000000000000000 9 4 5 0055 ed eu esae 6 b ecco eee apes 11 5 MULTIPLE MIGRATIONS ea veo Poo ea veo ee da De 12 5 1 MINIMUM 6 222 2 0 00000010200000020000000 PEPS 13 5 2 FORECASTING STAGE 2 22 cat a etn 13 5 2 1 OPTIONAL ESTIMATED START 2 0020200000000000000000022 000 0000 14 5 2 2 WBC SITES DUE ENABLED A MIGRATION MONTH 2 2 00020000 15 5 2 3 WBC CAPACITY ISSUES AND BULK MIGRATION 2 2 2 2 0 15 5 3 SCHEDULING amp ALLOCATION 220 2 000000 000000000001200000000000 3 15 5 3 1 APPORTIONING BT WHOLESALE S EXCHANGE RE TERMINATION 16 5 4 USING THE PORTAL TO MANAGE FORECASTS AND 17 UPEOADING A FOREGAST se IM C Ee 17 5 5 CHANGE REQUEST PROCESS Sarasa 19 3 6 ORDERING TG Sirens ac
30. L on eCo Plus and are unsure who your Gold User is could you ask your BT Account Manager or Client Relationship Manager to e mail BT requesting that you are added to the relevant eCo plus Company account To access the MFA facility CPs can either Access the MCC members area secure page at the following URL http www btwholesale com pages static Applications Networks mcc hub page html and select the link for Manage forecast and allocation Or Access the customer zone page and select the link for Manage forecast and allocation Users will be required to login with their BIWholesale com username and password For further details of navigation through BTWholesale com to the relevant pages please see appendix B For further details of how to apply for access to the application please see appendix C Uploading a forecast To upload a forecast file users should ensure that they select the correct for which they wish to submit a forecast from the list of CUGs to which the user has access WBC Migrations Handbook Issue6 doc Page 17 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook select the correct month and year for the migration period for which they wish to submit a forecast only months with an upload status of open are available to submit forecasts against locate the forecast file by clicking the browse button and locating the appropriate file
31. MANCE TESTING Industry Consultant Liz Walsh liz e walsha bt com Scope Scroll down 2008 Meetings Introduce new products defined by the Product Working Groups and s manage migration of BTs existing services portfolio to 21CN 2007 Meetings an d ci ck M CC 2006 Meetings Purpose 2005 Meetings Po rta create an assured environment that enables the migration of voice IPstreamLibrary and non voice products of affected switches and platforms Briefing Documents s To minimise any potential negative impact of migration on End Users reflect all learning gathered from initial migrations into the large scale WBC Migration Experts migration activity Micretien C dans c i through consultation on migration processes and 21CN implementation iem kms 2 including conformance testing trialling Migration Customer Experience NB Trial Specifications are created in association with the product Emergency amp Critical numbere architecture working groups Pathfinder Experts Voice Meetings ISDH Experts igr atio hedulin For information on the next meeting or to view previous meeting notes repete 9 please refer to the links on the right Interconnect Provision Billing Experts CPE Compatibility Experts Key contacts for IMWG Inc Conformance testing 5 UzWalsh iizewalsh bt com DOWNLOAD Consult21 carole haywood Operational Readiness ca
32. MBERS AREA WEBCALL Consult21 briefings Documents that are only INFORMATION consultation documents and available to registered Details and replays of monthly summaries communications providers webcalls and invites for 4 future ones 21C CUSTOMER EXPERIENCE ASK A QUESTION OR SEND IN FEEDBACK INFORMATION FOR RESELLERS This section contains information for resellers 21C customer experience CE related information Please feel free to use the feedback form found here or send us a question via e mail Done WBC Migrations Handbook Issue6 doc Copyright British Telecommunications plc 2009 working groups Internet Page 39 of 60 Wholesale Broadband Connect Migrations Handbook BT Wholesale Current working groups Microsoft Internet Explorer File Edt View Favorites Tools a gt search Favorites Que iw 3 Address http www btwholesale com pages static Communky 21_Century_Network_Cormmunity Working_groups html gt Links 81 Today Directory W Windows Marketplace 481 Yahoo UK amp Ireland HOMEPAGE PRODUCTS APPLICATIONS CUSTOMER ZONE NETWORK INFO NEWS 8 BRIEFINGS PRICING amp CONTRACTS BROADBAND 21CN amp CONSULT21 COMMUNICATIONS PROVIDER Logout Profile Search BS BT wholesale BACK TO 21_CENTURY_NETWORK_COMMUNITY Clic
33. Should the DC test fail then the circuit will be returned to its original location and the BTW Service Management Centre SMC informed of the delay WBC Migrations Handbook Issue6 doc Page 25 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook 6 Product Mapping 6 1 Configuration options on WBC EUA Migration Orders The following EUA services are available on WBC WBC Max ADSL WBC Transit ADSL WBC Max ADSL2 The following options can be applied to the order Downstream Line Speed Up to 8Mb s RA Upstream Line Speed Option 2 Best Efforts Planned Downstream Minimum Throughput Standard Best Efforts Planned Downstream Minimum Throughput Elevated QoS Options Please refer to WBC Operational Handbook for detailed information on configurable options 6 2 Line profiles used on EUA migrated line Please refer to Sections 6 10 and 6 11 of WBC Operational Hanabook for detailed information of how Dynamic Line Management impacts your newly migrated WBC service 6 3 WBC to BT IPstream BT Datastream Max EUA IPstream Datastream Max EUA line profiles are not determined by any existing WBC profile for a migration Once migrated the new IPstream Datastream service will undergo a stability period in line with the product specifications WBC Migrations Handbook Issue6 doc Page 26 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook 7 Custo
34. View Favorites Tools Help O B S LIM 8 Address https modelb web btwosdev bt co uk pages cms sps Applications Private Content Migration Forecast _and_Allocation jsp v a 6 Links HOMEPAGE PRODUCTS APPLICATIONS CUSTOMER ZONE NETWORK INFO NEWS amp BRIEFINGS PRICING amp CONTRACTS 5 BROADBAND 21 amp CONSULT 21 RESELLER Logout Profile Search BT wholesale BACK TO APPLICATIONS MIGRATION FORECAST amp ALLOCATION APPLY FOR ACCESS Migration Forecast amp Allocation MFA application provides the capability for Communication Providers CPs to upload their WBC Migration Forecasts and down load the migration capacity allocation file MFA displays the processing status of an uploaded forecast file Subsequently any errors will be reported in a modified version of the forecast file which can be downloaded and corrected A CP may upload a new forecast file or an error file with errors corrected as identified or modify demand at any time until the upload status is shown as Closed Once the allocation file is available status will be shown as Available and the file can be downloaded Note The MFA application should only be applied for after an eCoPlus login has been obtained which allows access through the BT wholesale web portal lt Done 8 Local intranet WBC Migrations Handbook Issue6 doc Page 50 of 60 Copyright B
35. Wholesale Broadband Connect Migrations Handbook BI Wholesale Wholesale Broadband Connect Migrations Capability Customer Handbook Issue 6 WBC Migrations Handbook Issue6 doc Page 1 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook Legal and Confidentiality Statement The information contained in this handbook is confidential information as per your terms and conditions with BT Please do not forward republish or permit unauthorised access It should be noted that the information contained in this handbook represents BTW s current view of the migrations capability at the time of publication of this document The information may change as a result of further product development and accordingly the handbook will be updated from time to time The purpose of this handbook is to provide information to support Communication Providers CPs in their development initiatives All third party trademarks are hereby acknowledged British Telecommunications plc 2009 All rights reserved British Telecommunications plc Registered office 81 Newgate Street London EC1A 7AJ Registered in England no 1800000 WBC Migrations_Handbook Issue6 doc Page 2 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook TABLE OF CONTENTS TIN TARO DUG TIO 9 0 000 05 000820800102 4 2 089001
36. about 21CN CONSULT21 7f Product Requirement Click here for information WBC Migrations Handbook Issue6 doc Copyright British Telecommunications plc 2009 Click this link to launch the MFA application from the customer zone pages Page 47 of 60 Wholesale Broadband Connect Migrations Handbook Appendix C Applying for Access to MFA Applying for access to the MFA application BT Wholesale customerzone_login Microsoft Internet Explorer provided by BT Webtop Edit Favorites Took Heb Ac ess Li hte veew btaholessle com portszene porta rone 000 8 Go HOMEPAGE PRODUCTS APPLICATIONS MFO NWSE BRIEFINGS amp CONTRACTS BROADBAND ZICH A CONSULT 21 COMMUNICATIONS PROVIDER BT wholesale CUSTOMER ZONE Hi and welcome back Mike Your lasi session ended on 06 05 09 at 11 02AM 6 DIDYOUKNOW Click on application to launch Did you know that we recently Eco Plus ncreased the security time out on been any updates since the last time Peri Quick Quote you visited btwhelesals com to 40 minutes n response to feedback from our users Radial Distance Calculator Vou can track many more products on the my tracked products page Subscribe to other Applications New eCataloque depart q 11 BROADBAND COMMUNITY With
37. ality of Service RA Rate Adaptive RADIUS Remote Dial In User Service RTF Rich Text Format SDSL Symmetric DSL SID Service Identifier SMPF Shared Metallic Path Facility T amp C s Terms and Conditions VP Virtual Path WBC Wholesale Broadband Connect product name XML Transactional Mark up Language 20CN 20 Century Network pre NGN 21CN 21 Century Network NGN WBC Migrations Handbook Issue6 doc Page 32 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook 13 Document History This section provides a brief description of the changes between this issue of the WBC Migrations Handbook and the previous issue Please refer to the main body of the document for full descriptions of each topic Issue 2 April 2008 Issue 3 October 2008 Issue 5 October 2009 WBC Migrations Handbook Issue6 doc Updated Sections 9 2 and 9 3 Updated details of migration order entry via strategic B2B or WBC portal Updated References to WBC Operational Handbook Clarification of time of day Clarification of minimum requirements for multiple migrations Updated screenshots for Migration Forecast and Allocation tool in appendix Notes added as to how to get access to MFA Clarification on under utilisation of forecasts allocations Example allocation file added to appendix with Calendar sheet Page 33 of 60 Copyright British Telecommunica
38. allocation file is intended to help customers during the change request process by showing where BI Wholesale already has allocation agreed at sites There is a much higher success rate for requests for additional volume at sites that are already part of the BT Wholesale allocation than for sites that have no current BT Wholesale allocation the later appear as grey across all the weeks in the template WBC Migrations Handbook Issue6 doc Page 57 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook Appendix G Using the Migrations Forecasting and Allocation portal Status changes presented when managing forecasts and allocations loading a forecast file Forecast Forecast CR Upload Upload Uploaded Forecast CR File Allocation File CUG Id Month File Status by Processing Status Status Pending Not Mol Nov 2009 EU1 CUG123456789 Jan2010 97 2009 v Mon 09 Nov 2009 14 25 Available In Progress 123456789 Jan 2010 09 Nov 2009 14 29 2 Validation Failed CUG123456789 Jan 2010 Mon 09 Nov 2009 14 32 Available Pending Not Mon Nov 2009 CUG123456789 Jan 2010 e Mon 09 Nov 2009 14 41 Available Pending Not Mon 09 Nov 2009 14 41 Available Success 8 2009 123456789 Jan 2010 14 40 Mon 09 Nov 2009 14 45 Available I Success Available V1 CUG123456789 Jan 2
39. and created updated allocations for customers the allocation file status on the MFA portal will change to CR available Customers can then download a revised allocation file Guidance on the use of the change request process Customers should be advised of the following Reductions in volume through the change request process will always be agreed and accepted by BT Wholesale increases are subject to agreement with Openreach and or are dependent on another customer reducing allocation at the site Specifying a site for inclusion in the change request has the effect of making that customers allocation fluid for the migration month customers should wait until the change request response has been processed and a revised allocation made available before submitting orders against a site where a change in volumes has been requested o Where a customers allocation spans more than one day and the customer wishes to reduce the volume of the allocation there is no guaranteed way of predicting at time of change request submission which part of the allocation will be reduced as this will depend upon other customers change requirements and the response from Openreach Customers should wait until the change request window has completed to understand which part of their allocation still remains o For increases the additional volume may not occur on the same day as any current volumes allocated to the CP at that site colour coding on the
40. atching with Month Year data received from BT Wholesale Web Portal Critical error file cannot be processed 1033 Error CP Name in Cell C2 missing or not matching CP Name data received from BT Wholesale Web Portal Critical error file will not be processed 1034 Warning Date of Forecast in Cell C4 is missing not recognised after upload date or more than 30 days before upload date Non critical error No impact on file processing 1035 Warning CP Contact Name in Cell H2 is missing or not a text string Non critical error No impact on file processing 1036 Warning CP Contact Number in Cell H3 is missing or not a text string Non critical error No impact on file processing 1037 Warning CP Email address in Cell H4 is missing or not recognised as a hyperlink Non critical error No impact on file processing Page 51 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook 1038 Error Forecast submitted to early to be fully validated for Month Year The forecast file can be validated only for Header and General Validation errors at the present time It is not possible to validate the line by line forecast data field Earliest Acceptable Migration Start Date at the moment Please upload CP Forecast Submitted to the forecast file again in the timeframe 3 months to 8 Early weeks before the target migration month 1003 One or more forecast line validated OK
41. cation provides the capability for M FA Communication Providers CPs to upload their WBC Migration Forecasts 5 and down load the migration capacity allocation file a D D ication MFA displays the processing status of an uploaded forecast file Subsequently any errors will be reported in a modified version of the forecast file which can be downloaded and corrected A CP may upload a new forecast file or an error file with errors corrected as identified or modify demand at any time until the upload status is shown as Closed Once the allocation file is available status will be shown as Available and the file can be downloaded Note The MFA application should only be applied for after an eCoPlus login has been obtained which allows access through the BT wholesale web portal K Local intranet Done Users will then be presented with the MFA account selection screen HOMEPAGE PRODUCTS APPLICATIONS CUSTOMER ZONE NETWORK INFO NEWS amp BRIEFINGS PRICING amp CONTRACTS SITEMAP BROADBAND 21CN amp CONSULT21 RESELLER Logout Profile Search BT wholesale MIGRATION FORECAST amp ALLOCATION Customer Account No CUG ID REFRESH WBC Migrations_Handbook Issue6 doc Page 46 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook Navigating to the MFA application from the customer zone pag
42. click the upload button to upload the forecast Login to MFA application Select correct CUG from Customer Account drop down menu Select migration month to which the forecast relates Click browse button and select the forecast file to upload Option to correct and re submit forecast Forecast file validated Validation Yes successful Forecast file processing status VALIDATION FAIL Error file made available for download p Valid exchange lines submitted for next stages of the bulk migration process Click upload button to upload the forecast LOOO Forecast file processing status PENDING Forecast file processing status IN PROGRESS once validation begins Forecast file processing status SUCCESS Need to Yes update the orecast No Upload status OPEN Forecast deadline Upload status CLOSED All exchange lines submitted for next stages of the bulk migration process where possible Once the user has completed these steps a forecast will be shown against the relevant month with a forecast file processing status of Pending This status will change to in progress once BTW s systems have begun validation of the forecast file When validation is complete the status will change to either success or Validation fail If the status is Validation fail an error file will be presented with WBC Migrations_Handbook Issue6 doc
43. d Dates 3 weeks 2 weeks 1 weeks Page 34 of 60 0 Migration Month Start End Openreach published Dates Wholesale Broadband Connect Migrations Handbook Detailed timeline and events Time before calendar days example date for BTW CP migrations before first September 2010 ne Activity process stage activity start approx migration date migration month 07 06 2010 NSMS template available to CPs Forecast Open 12weeks 94 07060210 BTW Forecasttemplate v1 available to CPs Forecast Site capacity check Updated forecast ol 2 template v2 available to CPs sites with 9 weeks 63 28 06 2010 BTW capacity restrictions removed Forecast 8weeks 56 05 07 2010 CPsforecastsdueforuploadonto Forecast 22 8 weeks 56 05 07 2010 BTW consolidation begins Forecast closed Capacity check site volumes reduced or 8 weeks 52 09 07 2010 BTW exchange capacity data Forecast EFE Exchange RFS check risky sites not yet 8 weeks 52 _ enabled and not due to be enabled for 2 09 07 2010 BIW weeks or more removed Forecast 12 07 2010 Submit forecast to Openreach 5 weeks close change request window Consolidate 1st CR Window 30 07 2010 BIW change requests across all CPs Change request closed 02 08 2010 submit change request to Openreach Change request 4 weeks 05 08 2010 Process change request response Changerequest 1s
44. d new provide order where there is no change of CP the service id SID of the old IPstream Datastream service must be included in the order e lf there is a change of a valid MAC must be obtained from the End User and included in the order the order is for a move of end user access from another LLU operators network onto WBC then a MAC will be required There is a five day lead time for standard singleton orders Migrations are completed by the same engineers that execute all exchange frames activities e g all provide cease home movers across all product groups If an exchange is particularly busy then CPs may find the lead time for a migration order and any other frames work may be impacted This will be reflected in Keep Customer Informed 2 KCI2 notification the Customer Promise Date For this reason it is recommended that where a CP has more than 10 migrations to complete on a given exchange the Multiple Migrations process is used enabling resource to be planned in advance which should provide a better service as a result Singleton Migration orders are executed any time within a 24 hour period five days a week Monday to Friday but normally the migration will occur within normal working hours See below for the graphical layout of the timeline for Singleton Migration orders There are three KCI notifications KCI1 order accepted issued KCI2 order committed and KCI3 order completed The new Service Id SID is ret
45. d the migration capacity allocation file MFA displays the processing status of an uploaded forecast file Subsequently any errors will be reported in a modified version of the forecast file which can be downloaded and corrected A CP may upload a new forecast file or an error file with errors corrected as identified or modify demand at any time until the upload status is shown as Closed Once the allocation file is available status will be shown as Available and the file can be downloaded Note The MFA application should only be applied for after an eCoPlus login has been obtained which allows access through the BT wholesale web portal 2 BT Wholesale admin Microsoft Internet Explorer File Edit View Favorites Tools Help gt Back x 2 2 Search Favorites B M e rel gt 3 Address https modelb web btwosdev bt co uk portalzonejesrgroupmaintenance requestEsrAction do regParam 2840 Go Links Instance 102 8 2 gB uat2 5 B ModelA 8 B ModelC Ref 1 B cat3 S LIVELINK 103 HOMEPAGE PRODUCTS APPLICATIONS CUSTOMER ZONE NETWORK INFO NEWS amp BRIEFINGS PRICING amp CONTRACTS SITEMAP BROADBAND 21CN amp CONSULT21 RESELLER Logout Profile Search BT wholesale Confirmation of the access request will CONFIRMATION OF YOUR REQUEST then be given Thank you for your request The following Resource s hav
46. doc Page 37 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook BT Wholesale homepage logout Microsoft Internet Explorer File Edit View Favortes Tools Help ay Om O MAD deem O 2S a WRAS Address 48 http f www btwholesale com 7 v Links Home 48 Today Directory 30 Windows Marketplace 8 Yahoo UK amp Ireland PRODUCTS APPLICATIONS CUSTOMER ZONE NETWORK INFO NEWS amp BRIEFINGS PRICING amp CONTRACTS SITEMAP amp BROADBAND 21CN amp CONSULT 21 COMMUNICATIONS PROVIDER Login Search BT wholesale BT Wholesale Etherne Next Generation Ethernet Connectivity NEW SOR PROC COMMUNITIES Quickly find the ormation and latest information for 24 specialist community gin ts Enter username and password and Please lo app in Username ADE I RN SERED LENT pu New SOR Process Click here to Servi 4 wor d LOGIN register and find out more Password ond click login button Register PORTAL r eA 21C CUSTOMER EXPERIENCE Forgot your password Contains details of customer experience events web calls issues and PERSIUS view the 27C CUSTOMER EXPERIENCE INFORMATION C ck 2 1 N amp Why register with btwholesale com BT WHOLESALE ENGAGE nsu It 2 1 on The latest news on produc
47. e been successful Provisioning of this resource will take place over the next 24 hours subject to all necessary system checks authorisation being obtained t Migration Forecast 8 Allocation If you need to contact us concerning this request please email btwholesale direct bt com BT Wholesale T Please note the following exceptions Provisioning of B2B Gateway PEM access normally takes approximately 5 days Provisioning of Fault Diagnostics access normally takes approximately 7 days Done 8 amp J Local intranet WBC Migrations Handbook Issue6 doc Page 45 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook If the user has access to MFA the following screen will be presented BT Wholesale Migration Forecast amp Allocation Microsoft Internet Explorer File Edit Favorites Tools Help Re DAO Pawn dr O 20 3 LE 3 Address https modelb web btwosdev bt co uk pages cmsisps Applications Private Content Migration Forecast and Allocation jsp 22 GO Links 2 HOMEPAGE PRODUCTS APPLICATIONS CUSTOMER ZONE NETWORK INFO NEWS amp BRIEFINGS PRICING amp CONTRACTS BROADBAND 21CN amp CONSULT21 RESELLER Logout Profile BT wholesale BACK TO APPLICATIONS MIGRATION FORECAST amp ALLOCATION Clicking this button will LAUNCH APPLICATION la u nch the Migration Forecast amp Allocation MFA appli
48. es APPLICATIONS CUSTOMER ZONE NETWORK INFO NEWS amp BRIEFINGS PRICING amp CONTRACTS SITEMAP HOMEPAGE PRODUCTS BROADBAND 21CN amp CONSULT21 RESELLER Logout Profile Search BT wholesale CUSTOMER ZONE Hi and welcome back Priyanka Your last session ended on 03 06 09 at 11 08AM o APPLICATIONS TRACK PRODUCTS x Did you know Click on an application to launch This area allows you to track up to ten specific products to see if there have Did you know ato been any updates since the last time Did you know that we recently B Manage Fault Diagnostic you visited increased the security time out Association You can track many more products on on btwholesale com to 40 minutes in response to Migration Forecast amp Allocation the my tracked products page FAUDROK TOT DUE Unt Quick Quote Radial Distance Calculator PRODUCTS A Z cong BROADBAND COMMUNITY Le With over 7 million broadband users Subscribe to other Applications and double digit annual growth in UK customer numbers now is the time to get into broadband eCatalogue me New eCa gt Read more about BROADBAND CENT 5 MESE CN COMMUNITY You can also access Customer Service Plans CSPs 21CN will be the means to deliver new To download a CSP click here and compelling products and services designed to develop a truly customer focussed network Read
49. f as a result this leads to the detriment of other customers experience of the process As an example BT Wholesale may reduce a customers allocation if the customer has a history of failing to use more than half their previous months allocations 5 2 1 Optional Estimated Start Date The Estimated Start Date is an optional field in the forecast and provides an indication of when during the migration month the CP would prefer to have the EUA migrated at a particular exchange This is to allow the CP to prevent BTW allocating dates where for example the CP may not have their Aggregation Points APs set up Due to the local geographical constraints on engineer availability it is in the CPs interests to specify a date in the month as early as possible or leave the field blank to allow the greatest opportunity to participate in the available engineer resource within a migration month Engineer re termination resource will be allocated to CPs at dates within the migration month on a schedule that best suits Industry wide demands Consequently the allocated dates may be later in the month than requested in the forecast WBC Migrations Handbook Issue6 doc Page 14 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook BT Wholesale will not allocate dates to CPs earlier than the specified Estimated Start Date within the CP s forecast 5 2 2 WBC sites due to be enabled in a migration month Cu
50. have access to cz ancd have account s associated to your login If you do not to eco Plus please obtain that access dat when your eco Tm has been completed you can then order MF A Additional Information Hf you would like to submit any supporting information associated to your request please type ft below If you have requested access to 1 System If possible please provide below at least one but no more than five domain names to associate with this order CODE users kindly provide the falloveina additional data 1 Telephone 2 Company 3 Level access ta CCDB 1 BT SP User SP Admin Domain Admin Global Admin Super User Admin eS C B Please type notes here w This resource requires a unique Access Key before access can be granted Lead time 24Hrs Lead time 24Hrs Lead time 24Hrs 91 Check this box and click the ready button WBC Migrations Handbook Issue6 doc Copyright British Telecommunications plc 2009 Page 49 of 60 Wholesale Broadband Connect Migrations Handbook Alternatively if a user clicks the Migration Forecast and Allocation link from e g the applications A to Z pages and does not have access to the application they will be presented with the following page Clicking the apply for access will trigger the application process BT Wholesale Migration Forecast amp Allocation Microsoft Internet Explorer eG File Edit
51. he 10 minimum required by Openreach BT will cancel the orders and notify the CP accordingly In such instances CPs can either choose to submit the orders as Singleton Migrations or attempt to include the orders on a subsequent Multiple Migration forecast 5 6 3 Ordering Multiple Line Migrations BBCT CPs upload their Multiple EU Migration requests via CSV file using BBCT with sufficient lead time as notified by BTW minimum 12 days before the date of migration EU orders must be against an allocated date slot in an exchange in order to be processed as a Multiple Migration Orders need to be placed before 22 30 on the 12 working day before the allocated date slot the order placement date is counted as day zero Any orders placed after 22 30 will be treated as being placed on the next working day and so may be incorrectly processed as Singleton Migrations Any orders loaded onto BBCT in advance of 12 working days before CRD will undergo basic validation of the order for completeness but will be queued on BBCT ready for submission further into BT Wholesales OSS stack once CRD 12 is reached The implications of this are WBC Migrations Handbook Issue6 doc Page 24 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook order files can be loaded onto BBCT have basic validation performed but then be excluded from submission to the OSS before CRD 12 without cancellation charges being raised
52. he date of migration will be treated as Singleton even if such EU orders were intended to be against an allocated date slot in an exchange BTW systems can be configured for each CP to manage excess Multiple Migration Orders via two options as below These options are configured as part of the CP Multiple Migration registration process Option 1 CRD only allocation If there is no spare migration capacity allocated to the CP on the requested order CRD then Option A BTW will reject the migration order with reject reason No migration slot available for requested CRD Option B Accept the order setting the order as a Migration Type Single Option 2 Next available day allocation If there is no spare migration capacity allocated to the CP on the requested order CRD then BTW will try to allocate the order to spare capacity on the next available date If there is no spare capacity on the next working date then Option A the order will be rejected with reject reason Requested CRD cannot be met as this will exceed allocation Option B Accept the order setting the order as a Migration Type Single 5 6 2 Insufficient Multiple orders For Multiple Migrations Openreach must receive a minimum of 10 Migration Orders for each Exchange for any given 24 hour period In the unlikely event that the combined total of orders placed through the Multiple Migrations Process across all CPs at an exchange fails to meet t
53. iate undertake the following 1 They must provide on a monthly basis a volume forecast of exchange areas where they will require End User Multiple Migrations 2 We will refer any enquiries or complaints from End Users to the CP or Reseller as appropriate 3 There will be loss of voice and broadband service up to 10 minutes per End User This may occur anytime within a 24 hour period 5 days Monday Friday However it is most likely to occur within normal working hours Monday Friday 4 is their responsibility to inform their End Users of the outages relating to the migration and to ensure that they have adequate information relating to the customer experience 5 It is essential that the outages are communicated to their End User to ensure that fault volumes are kept to a minimum 6 Clarify and confirm arrangements for fault reporting and repair of the service and make it clear to the End User that they are the initial point of contact for all WBC Migration problem fault reports 3 Overview of WBC End User Migrations All lines that can support a broadband service in an exchange where the 21C network is available are expected to support WBC is intended that BT Wholesale will support EUA migrations to and from Wholesale Broadband Connect for the following product variants i BT IPstream ADSL asymmetric products ii BT Datastream ADSL asymmetric products iii LLU SMPF lines with a PSTN line in place
54. ility via the ESR process in order to be able to use the features offered MFA functionality is dependant on the individual User having access to eCo Plus on their BTW com Login ID and the eCo Plus being linked to the Company Account Therefore the following will be required prior to requesting access to MFA No eCo Plus on BTW com Login ID Request access to eCo Plus via subscribe to other applications This request will be sent to the relevant team to deal with once the link appears on your Applications menu it will need activating Your Company eCo Plus Gold User should send an e mail to broadband eco admin bt com requesting that your user Id is linked to the Company 21CN WBC Account Once this has been completed you can then apply for access to MFA via subscribe to other applications eCo Plus on BTW com Login ID not linked to an account Even though you may have the eCo Plus link within your applications menu it may not have an Account attached to it to check this click on the link If you get an error message indicating this please ask your Company eCo Plus Gold User to send an e mail to broadband eco admin bt com requesting that your user Id is linked to the Company 21CN WBC Account Once this has been completed you can then apply for access to MFA via subscribe to other applications BT is aware that some Companies will use B2B XML for eCo Plus however the above is required for all MFA Access requests If you only use B2B XM
55. inimum of two EUA migrations for Exchange date e Allocation of engineering resource minimum of ten EUA migrations for Exchange date e Ordering against allocations e Actual migration The forecasting and allocation process is common to both IPStream and Datastream to WBC bulk migrations and bulk migrations from LLU to WBC IPstream Datastream The MFA portal must be used to upload customer forecasts and download allocations http www btwholesale com pages static Applications Networks mcc_ hub page html and select the link for Manage forecast and allocation See appendixes B and C for more details The forecasting and allocations processes are in accordance with the OTA2 and LLU Industry agreed Openreach Bulk and Mass Migration Forecasting And Planning Process WBC Migration Stages amp Timeline Openreach Perform Overlap CPs Analysis Submit Forecast Confirm finalised by 8wks schedule by 6wks BTW Collate Sort Validate Apportion capacity and Smooth CP requests e Notify allocation to BT submits forecasts to CPs by 5wks Openreach by 7wks Nominal dates shown Exact dates for each migration month are provided by Openreach and will be notified to CPs normally allocations are provided at 5wks but in some circumstances the allocation may be provided later Figure 1 WBC Multiple Migrations Stages amp Timeline WBC Migrations Handbook Issue6 doc Page 12 of 60 Copyright British Telecommunications plc
56. into BBCT CSV XML Request Type Mandatory Multiple Services Mandatory either One or more instances of service identifiers Either of DN of DN or Servicejor Service ID or Network ID is Mandatory ID or Network ID Optional MAC code not used Included for later use CP migrations not supported in Day 1 NB Duplicate file names will not be allowed during file upload and so please conform to the filename format to avoid any duplications ie WBCLQC CP Ident DDMMYYYY for Multiple Single Line Qualification 9 3 Multiple Line Migration CRF via BBCT The following table lists the input attributes which a CP must input for Multiple Single Line Qualification requests into BBCT CSV XML Sellersltemldentification Mandatory The name of the product being ordered ie WBC End User Access EUA Access Technology Mandatory ADSL ADSL2 Downstream Mandatory The downstream transmission rate mbps Upstream Mandatory The upstream transmission rate in kbps Interleaving Mandatory Auto On Off RealTime 7 Mandatory Real Time Bandwidth The realtime rate in kbps WBC Migrations Handbook Issue6 doc Page 29 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook Stability Option Normal Stable Super Stable raffic Weighting Mandatory Elevated dator dator ator ustomer Required Date Mandatory Day Migration requested Input to BBCT
57. ion inc name and email address Please also cut and paste the following text into the email agree to the following non disclosure of information The information on this website is for Communication Organisations affected by BT s migration to its 21st Century Network only and shall not be used for any other purpose The information on the website is provided in confidence It shall v WBC Migrations Handbook Issue6 doc Page 43 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook BT Wholesale MCC Members Area Secure Pape Microsoft Internet Explorer File Edit Favorites Tools ar O O De Jr BS Address 48 http wmay btwholesale comjpages sc static mee Applications Networksjmec_hub_page MCC_Secure_Page htri note phe pir ins vege nai ESSE AN 4 TEP TETEFEY a SITE MAR BROADBAND 21CN amp CONSULT21 COMMUNICATIONS PROVIDER Logout Profile Search wholesale BACK TO APPLICATIONS gt MIGRATION CONTROL CENTRE MCC MEMBERS AREA SECURE PAGE q RELATED LINKS Forecast templates can be downloaded by following this link This page contains 21CN Migration reports and documentation prepared by V9ice Migration Reports the Migration Control Centre MCC for download by registered Wholesale Broadband Connect WEC Migration Commu
58. k CURRENT WORKING GROUPS Implementation IMPLEMENTATION amp Ollie PORTFOLIO amp Migration MIGRATION Working Group developed to discuss how we migratemplement amp how 7 C we manage it Consutt21 s Portfolio working group Concentrating on devising an dustry wide campaign for eeping all informed about igration onto 21CN SYSTEMS amp PROCESSES Working group developed to ONTRACTS Provides information on all products and services that capture generic industry wide are to be contracted under requirments to enable the MSA Master Service ordering repair and billing of Agreement 21CN based obligatory products http www btwholesale com pages static Communty 21_Century_Network_Community Consukt21_Implementation_and_Migration html Internet WBC Migrations_Handbook Issue6 doc Page 40 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook BT Wholesale Implementation amp Migration inc Conformance Testing Microsoft Internet Explorer File Edt View Favorites Tools O 3d D O 2 5 8 Address http www btwholesale com pages static Communty 21_Century_Network_Community Consuk21_Implementation_and_Migration html Links 8 4 Today Directory Windows Marketplace 48 Yahoo UK amp Ireland INC CONFOR
59. llowing changes to their allocation the change request file would be amended to show as follows CLBER decrease the migrations allocated from 181 to 50 CLCAN no change CLEUS request 50 migrations currently no migrations allocated to the customer CLKEN CLKLG no changes so leave these blank CLKXX request increase in migrations allocation from 16 to 80 DUMMY ISP CUG5000001234 1234567890 Grey cells indicate no migration planned at 27 Apr 2010 fred dummylSP com the site in that week Revised No of lines to be migrated per month 2 148 PELLE NENNEN ENS eee ee 31 po l mm RR RR R WBC Migrations Handbook Issue6 doc Page 56 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook The template should then be loaded onto the MFA portal As with the standard forecast process errors and warnings can be generated from the change request file uploaded by the CP and will appear in an excel file available to download from the portal When the window for uploading change requests comes to an end the status of the migration month on the MFA portal will change from Open for CR to Closed From this point it will no longer be possible to submit any further change requests for this change request cycle Once BT Wholesale has processed the change request has received any necessary feedback from Openreach
60. lls poolegbt com Zip file with agendas and notes from the calls held on Thursdays Chris Basey BT key player IMWG chris basey amp bt com Soa key 11 12 2007 Pathfinder amp ISDN replacement Bedlinog In Life Learning calls http www btwholesale com pages static Applications Networks mcc_hub_page html Internet WBC Migrations_Handbook Issue6 doc Page 41 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook Paw rem O BG 3 Address http www btwholesale com pages static Applcations Networks mec_hub_page html v Go Links 48 Today Directory 30 Windows Marketplace Yahoo UK amp Ireland HOMEPAGE PRODUCTS APPLICATIONS CUSTOMER ZONE NETWORK INFO NEWS amp BRIEFINGS PRICING amp CONTRACTS BROADBAND 21CN amp CONSULT21 COMMUNICATIONS PROVIDER Login Search mu Click on MCC Members Area Containing Reports amp Schedule BT wholesale BACK TO APPLICATIONS MIGRATION CONTROL CENTRE MCC 21st Century Network 21 CN is a next generation network infrastructure but RELATED LIN 5 it s much more than that It s about supporting the next generation of services and revenues for BT and BT s customers the Migration Control Launch 21 Migrations Portal Centre has a fundamental part to play in this BT has developed a tightly managed rapid rollout plan that will get the 21st Centu
61. mer Experience 7 1 Line Qualification Checks For moves to WBC a CP can execute a line check to see whether a line will operate at a higher line speed than ADSL It is the CP s responsibility to check the possible value prior to requesting migration and to understand the limitations of the ADSL2 line speed prediction report To execute bulk line qualifications CPs must upload a batch of Directory Numbers DNs or SIDs into BBCT Multiple Line Qualification checks using BBCT CPs will have the option of analysing the Line Qualification of their EUs at one or more exchanges via CSV or XML using BBCT This is an optional step BBCT will report the current 20CN speeds and predicted WBC speed for ADSL WBC and ADSL2 WBC NB Low volume checks will be available via the existing BB Availability checker BBAC Multiple Line Qualification Reporting on BBCT CPs can view their Line Qualification results by selecting the Bulk Line Qualification Check gt Order Status option on BBCT This report allows CPs to view the line qualification results for the requested EUs The current 20C Speeds the predicted WBC ADSL and WBC ADSL2 speeds and actual WBC speeds if the EU has been migrated to WBC will be reported in the Line Qualification results CPs can download the report in CSV format 7 2 End User Outage on Migration As the line will be re terminated to a 21CN MSAN there will typically be a loss of voice and broadband service for up to 10 minutes per
62. mple above the customer has forecasted migrations and has received an allocation in the first week the week 1 entry is yellow and has the customers allocation displayed CLBIS the customer has not forecasted migrations but BT Wholesale has migrations planned during the first week for other customers the week 1 entry is yellow and blank CLCAN the customer has forecasted migrations and has received an allocation which spans weeks 1 and 2 CLEUS the customer has not forecasted migrations but BT Wholesale has migrations planned during week 3 last entry CLLOW there are no migrations planned at this site The change request process is designed to allow for multiple change requests to be submitted for a given migration month though at present only a single change request is in use Due to the nature of the forecasting and allocation process the change request process has to operate on a tight timeline Requests for changes within the first change request window need to be submitted WBC Migrations Handbook Issue6 doc Page 20 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook into BT Wholesale by the end of the 5 week before the migrations start i e before start of business on the Monday 28 days before the first week of the migration month with a response provided back to the customer a week later Details of the complete forecast and allocation
63. n Start date is after migration month end date Critical error forecast line cannot be processed 1061 Error Migration Start date is a non working day Saturday Sunday Bank Holiday or other non working day Critical error forecast line cannot be processed 1062 Error Migration Start date is to late to migrate requested volume in the migration month Critical error forecast line cannot be processed 1063 Error Site identity blank or does not map to exchange site MDF ID Site idenity is Site name Critical error forecast line cannot be processed 1064 Warning Site daily migration rate has been amended and is either Blank Not a number Not a whole number or Does not match the actual site daily rate 0000 No Forecast 1002 Forecast line validated OK WBC Migrations Handbook Issue6 doc Page 52 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook Appendix E Example allocation file and calendar First worksheet in the allocation file gives high level view of order volumes per site and the week s in which the migrations are allocated DUMMY ISP CUG5000001234 1234567890 Grey cells indicate no migration plann 27 Apr 2010 fred dummylSP com the site in that week Revised No of lines to be migrated per month 24 18 epe p Second worksheet gives view of how the allocation is spread across the migration month with indication
64. nd further result in order cancellation In such instances CPs can choose either to re submit the orders as Singleton Migrations or attempt to include the orders in a subsequent Multiple Migration forecast period 5 2 Forecasting Stage In order that Openreach can efficiently resource Multiple Migrations CPs including their Resellers where appropriate are required to provide monthly forecasts to BT Wholesale approximately 8 weeks in advance of the start of the migration month The exchange rollout schedule and forecast schedule will be available from the BT Wholesale 21CN Migration Control Centre MCC portal To assist planning and forecasting exchange roll out dates will be announced on this website in the WBC National Service Migration Schedule NSMS 3 months in advance of any given migration month Customers should be advised that a new template is made available for each migration month often with an updated site list and this template should be used for forecasts for the month in question The National Service Migration Schedule NSMS gives details of those sites currently enabled and due to be enabled between the date of publication and the start of the bulk migration month to which the template refers The sites not yet enabled will be highlighted in the NSMS as risky sites These sites will appear in the forecast template and can be forecasted against but customers should be aware of the process that operates with these sites
65. nd excessive demands BT Wholesale will then aggregate all forecasts again validate demand smooth any excessive demands and submit the consolidated forecasts into Openreach In the event of any invalid or missing forecasts BT s Migrations Control Centre will call the nominated CP representative directly to discuss As a customer of Openreach BT Wholesale is monitored in terms of the forecast accuracy achieved how much of the bulk migration allocation has orders placed against it and is actually used Openreach has a responsibility to ensure the bulk migration process is used fairly and responsibly across BT Wholesale and LLU operators BT Wholesale also has a responsibility to ensure that the bulk migration process is operated fairly and equivalently across it s customers It is recognised that customers circumstances can change between submitting a forecast at 8 weeks before a migration month and order placement at around 6 weeks later Whilst a small amount of fallout from the process lt 10 is almost inevitable BT Wholesale requests that customers inform BT Wholesale if they do not intend to use a significant amount of their allocation so that there is an opportunity to re assign it to other customers or change the resource plan with Openreach BT Wholesale reserves the right to take action if a customer persistently abuses the forecast and allocation process by significantly underutilising any volumes agreed through the process especially i
66. nications Providers CPs Reports Wholesale Broadband Connect WBC Nationa Service Migration Schedule amp Communication Provider Forecast Template Migration Daily Stability Reports Schedule 2 Change Request Pre trestles Migration Forecast amp Allocation To use the new MFA application click on 5 Migration Forecast CP User Guide and Allocation Note If the user does not have access to the MFA application they will be prompted to complete a request for access as per the screens below WBC Migrations Handbook Issue6 doc Page 44 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook BT Wholesale Migration Forecast amp Allocation Microsoft Internet Explorer File Edit Favorites Tools Qw O DAG dem 6 2 3 Vas Address https modelb web btwosdev bt co uk pages cmsjsps Applications Private_Content Migration_Forecast_and_Allocation jsp v Go Links HOMEPAGE PRODUCTS APPLICATIONS CUSTOMER ZONE NETWORK INFO NEWS amp BRIEFINGS PRICING amp CONTRACTS BROADBAND 21CN amp CONSULT21 RESELLER Logout Profile Search BT wholesale Click here to BACK TO APPLICATIONS apply for MIGRATION FORECAST amp access ALLOCATION APPLY FOR ACCESS Migration Forecast amp Allocation MFA application provides the capability for Communication Providers CPs to upload their WBC Migration Forecasts and down loa
67. o hold off placing orders until the sites are active stands down allocation if the sites are not going to be active in time this is likely to be after the allocations have been sent to customers It is hoped that these amendments will maximise the volumes of migrations to WBC sites with minimal time lag between a site becoming active and a site being available for bulk migrations If successful the way in which BT Wholesale manages risky sites will be changed permanently 5 2 3 WBC Capacity issues and bulk migration forecasting As bulk migrations are typically non elective migrations from the point of view of the end user where there are shortages of WBC MSAN ports at an exchange it is sometimes necessary to halt bulk migrations to ensure that sufficient capacity exists for elective orders such as new provides and singleton migrations To ensure the most up to date information is made available to customers regarding capacity issues two versions of the forecast template are now issued each month Version 1 is produced at 12 weeks and includes all sites that are currently WBC enabled for that month plus new risky sites as per the above Version 2 is produced at 9 weeks and takes account of all known capacity problems at that point in time The latest version normally version 2 must be used for submission of a customers forecast 5 3 Scheduling amp Allocation Stage Once Openreach receive the forecasts from all LLU Operators and
68. oadband network between the End User NTE Network Terminating Equipment and an aggregation point MAC or Migrations Authorisation Code means the code number provided by BT to enable an End User to migrate to another CP SP Multiple Migrations means Multiple Single Orders ie one order is required for each EUA In order to use the Multiple Migrations process CPs must comply with the Multiple Migrations forecasting process See Section 5 for a detailed description of the process Also sometimes referred to as Bulk Migrations Openreach or OR means the division which is part of BT Group but a stand alone business providing fair and equal access to the network for all Communications Providers Reseller means a third party taking the CP services and reselling them to End Users Note In the operational sections of this Migrations Handbook reference to the CP may also include reference to Resellers but contractual liability will remain with the contracting CP Singleton Standard Migration means a single line migration which equates to one order These migrations can be ordered using the Eco Plus portal B2B gateway for WBC migrations and classic eCO B2B gateway when migrating to IPstream Datastream WBC or Wholesale Broadband Connect means the BTW product provided on BT s next generation network infrastructure 21CN A more comprehensive glossary of terms and acronyms is detailed in Section 12 of this handbook
69. oday Directory gt Windows Marketplace 8 Yahoo amp Ireland IUCTS APPLICATIONS CUSTO AER ZONE NETWORK INFO NEWS amp BRIEFINGS PRICING amp CONTRACTS A BROADBAND 21CN amp CONSULT21 CMMUNICATIONS PROVIDER 0 00 el BT wholesale BT Wholesale Ethernet Next Generation Ethernet Connectivity Enter username and password NEW SOR PROCESS OMMI SE Quickly find the Please login to access further information and I latest information for application specialist community On the Homepage ndm areas Use ae 7 New SOR Process Click here to Service Provider 4 select Applications Passwokd LOGIN register and find out more Broadband k LX j view the SOR MANAGEMENT ALZA 9 Register PORTAL d j d 21 CUSTOMER EXPERIENCE Forgot your password Contains details of customer experience events web calls issues and actions x c MR view the 21C CUSTOMER EXPERIENCE INFORMATION Why register with btwholesale com BT WH OLES ALE EN G AGE N The latest news on products services and events that will help d you deliver great results for your customers and expand your HOW BECOME CUSTOMER business Becoming a BT Wholesale Customer Explore our BT WHOLESALE ENGAGE a ee ree 9 8 S mL E http l www btwholesale engage com HarmonisedEthernet Internet WBC Migrations Handbook Issue6 doc Page 36 of
70. on prices can be found within the Service Providers price list at http www btwholesales com pricing 11 Escalations Issues and complaints Refer to WBC Operations Handbook http www btwholesale com wbc WBC Migrations Handbook Issue6 doc Page 31 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook 12 Glossary of Acronyms and Abbreviations ADQ Application Driven Quality of service a 21CN capability ADSL Asymmetric Digital Subscriber Line ADSL2 Advanced ADSL line AP Aggregation Point BBCR Broadband Customer Reporting BBCT Broadband Bulk Control Tool system used to order multiple migrations BRAS Broadband Remote Access Server B2B Business to Business CCD Customer Commit Date CDD Customer Delivery Date CP Communications Provider CPE Customer Premises Equipment CRD Customer Required by Date CRF Customer Requirement Form CSP Customer Service Plan CSV Comma Separated Variables DN Directory Number EU End User EUA End User Access KCI Keeping Customers Informed LLU Local Loop Unbundling MPF Metallic Path Facility MFA Migration Forecast and Allocation an application used within the Multiple Migrations process MSAN Multi Service Access Node OSS Operations Support System PONR Point Of No Return PPP Point to Point Protocol PSTN Public Switched Telephone Network QoS Qu
71. or Forecast Line Validation 1004 Error No valid forecast lines submitted Critical Result Summary error file cannot be processed Exchange line specific error codes 1051 Error Number of lines to be migrated is not a number Critical error forecast line cannot be processed 1052 Error Number of lines to be migrated is below Minimum forecast threshold 10 the minimum forecast level Critical error forecast line cannot be processed 1053 Error Exchange MDF ID has been deleted and is blank Critical error forecast line cannot be processed 1054 Error Exchange MDF ID not recognised Critical error forecast line cannot be processed 1055 Error Duplicate Exchange MDF ID in the forecast Critical error forecast line cannot be processed 1056 Error Exchange MDF ID not listed in National Service Migration Schedule NSMS for the migration month Delete from forecast Critical error forecast line cannot be processed 1057 Error Total number of lines to be migrated is above the monthly migration rate for the migration month and exchange site Site daily rate x number of days in June 2009 is 96 x 25 2400 Critical error forecast line cannot be processed 1058 Error Migration Start date not recognised Critical error forecast line cannot be processed 1059 Error Migration Start date is before migration month start date Critical error forecast line cannot be processed 1060 Error Migratio
72. rce Once allocations have been calculated the CPs allocation file will be available for download from the MFA portal Customers should note that BT Wholesale does not always get 10096 of forecasted bulk migration volumes from Openreach returned in the allocation file and as such it is not possible for BT Wholesale to guarantee that customers will get all of the bulk migrations volumes requested via their forecast The Openreach bulk migration and re termination process requires that customers including BT Wholesale should advise Openreach of any anticipated under utilisation of a bulk migration allocation as soon as possible If CPs find that they are unable to use a significant part of the bulk migrations allocation they should inform the Wholesale Migrations team at 21cn mcc forecast apportion bt com CPs should try and avoid this situation by only submitting forecasts where they have confidence that they will be able to use the allocation provided WBC Migrations_Handbook Issue6 doc Page 16 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook 5 4 Using the portal to manage forecasts and allocations For Multiple Migrations for September 2009 and beyond for forecasts submitted in July and beyond BTW is introducing the facility to upload forecasts and download allocations to from the MCC portal CPs will need to apply for access to the Migration Forecast and Allocation MFA fac
73. rder allocation on any given day at an exchange e Ensure your employees have sufficient knowledge of the migration processes that are in place and are able to support the services supplied e Inform and educate your customer of the processes and procedures of migrations including the Customer Experience Impacts 2 3 Your Responsibility to Your End Users We will refer any enquiries or complaints from your End Users you e There will be a loss of voice and broadband service up to 10 minutes per End User This may occur anytime within a 24 hour period Monday to Friday However it is most likely to occur within normal working hours Monday to Friday t is your responsibility to inform your End Users of the outages relating to the migration and to ensure that they have adequate information relating to the customer experience e essential that the outages are communicated to your End User to ensure that fault volumes are kept to a minimum e Clarify and confirm arrangements for fault reporting and repair of the service and make it clear to the End User that you are the initial point of contact for all WBC Migration problem fault reports WBC Migrations Handbook Issue6 doc Page 7 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook 2 4 Your Responsibility to your Resellers as applicable You must ensure and procure that your Resellers are aware of and where appropr
74. ritish Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook Appendix D Error codes used by MFA Error codes The following spreadsheet contains the general and exchange specific error codes embedded in a forecast template with notes Forecast template with error details The various error codes are also listed here for information General error codes Data Field or Validation Check Forecast file has wrong file extension Forecast file has no file extension Unable to open the forecast file Unable to Read File not in Excel format Customer Group Identity CUG ID Code Month Year Communications Provider CP Name Date of Forecast CP Contact Name CP Contact No CP Email Address WBC Migrations Handbook Issue6 doc Validation Result 1011 Error Wrong file extension Extension must be Critical error forecast file cannot be processed 1012 Error Missing file extension Extension must be Critical error forecast file cannot be processed 1013 Error File not in Excel format Critical error file cannot be processed 1014 Error Forecast file not in accepted spreadsheet format Critical error forecast file cannot be processed 1031 Error CUG ID in cell C3 missing or not matching with the CUG ID received from BT Wholesale Web Portal Critical error file cannot be processed 1032 Error Month Year data in Cell G1 missing or not m
75. ry Network across 2908 Wen Portal Voor Acceso the UK in the quickest possible time These plans which aim to Report Templates Blank substantially complete the national 21CN rollout by the end of decade are MCC Schedule Secure Document challenging with economic and practical realities governing rollout speed Reference Documents The Migration Control Centre is the Mission Critical control centre at Migration Stability Repo the centre ofthis set up to migrate BT Wholesales customers from the 20t lt Century Network across to the 21st Century Network Moving customers Sikada over to BT s new 21st Century Network isn t going to happen overnight it s along process that involves meticulous planning That s why BT is not Contact Us leaving anything to chance and has set up the Migration Control Centre MCC at the heart of the company s commitment to ensure a successful physical migration of all its voice and broadband customers to 21CN over the next five years The Migration Control Centre is a mission critical team and operates 24 hours a day 365 days a year with bases at Walsall in the West Midlands and BT s Adastral Park in Suffolk Scheduling Management Internet MCC link from the A to Z page also brings you to this page lt WBC Migrations Handbook Issue6 doc Page 42 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations
76. s to change their forecasts for the month in question Once the consolidation and allocation process has been completed the CP will be notified by e mail when the allocation file is available CPs can then download the allocation file from the portal by clicking the icon next to the Download text in the Allocation file status section The screenshot below shows an example of what a CP can expect to see when logging into the MFA application note this screen shot is representative of the view provided by the MFA application but may not represent the final definitive version as at the time of writing it is still under development Customer Account Ho CUG ID CcLGGg112345578 Speedv1 REFRESH Select month year for forecasted upload May 2009 t 5 minute refresh in progress Upload CP Forecast Data Speedy Forecast May 2009 18 BROWSE UPLOAD Wiser CP CU ID Forecast Forecast upload Upload Uploaded Forecast file Allocation file month file status by processing status status Speedy 1 iLi981112345578 Apr 2009 wet Close Ell Failed Mot Available Wed 21 Jan Wen 21 Jan 2009 08 21 20096 08 21 Speedy 1 CUG91112545678 2009 28 wet Close SUCCESS Available Wed 21 Jan 21 Jan 12 Jan 2009 08 21 20090 08 21 2009696 08 21 Es Download Speedy 1 CL81112345878 Feb 2009 28 Close SUCCESS Available Wed 21 Jan Ved 21 Jan 12 Jan 2009 08 21 20090 08
77. st be aware that the stability that Dynamic Line Management DLM provides on WBC will be restricted potentially giving no improvement in stability from what was previously experienced It is important to note the Modified Fault Threshold Rate option is not compatible with the super stable option on WBC Attempts to order both will not be possible via the portal as the choice will be restricted and based on the choice of one parameter or the other Orders placed via xml with both super stable and Modified FTR calculation options selected will result in order rejection Additionally as mentioned above the feature will only be applied where the same stability option as the existing service has is selected for the new service The Modified FTR Calculation option will be incorporated within the Migration Ordering Process The modified FTR calculation option will function as described on all migrations where the target product is WBC and the above criteria are met with the exception of CP to CP migrations where the end user remains on WBC WBC Migrations Handbook Issue6 doc Page 10 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook 4 Singleton Migrations Singleton orders are ordered using the WBC portal or B2B gateway Singleton product migration orders are entered as Provide orders This is defined in the WBC Operational Handbook e To distinguish a migration order from a standar
78. stomers should be aware of the process that BT Wholesale operates for managing those WBC sites due for activation but not yet active at the time of forecast submission into Openreach these are termed Risky Sites as there is a chance that bulk migrations may not be possible against these sites due to the site not becoming active in time Any site shown in the 21CN Network rollout plan datasets with a latest activation date that falls within the dates for the migration month in question will be available to forecast against in that months bulk migrations forecast template If the site has not yet gone live for WBC and is not scheduled to go live within the next 10 working days at the time of forecast submission from BT Wholesale into Openreach 7 weeks before the start of the migration month it will be excluded along with it s associated forecast volumes from the forecast submitted into Openreach and will not be taken further within the bulk migrations process for that month BT Wholesale is currently trialling some amendments to this process where forecasts and allocation on risky sites will be taken further into the forecast and allocation process before a decision is made to stand it down The process being trialled requests allocation from Openreach for any volumes at risky sites but with a requested start date in the second half of the migration month returns allocation to customers for these sites a warning will be given to customers t
79. t CR 24 5 weeks 4 weeks 4 weeks 30 07 2010 CP change request 1 Change request 05 08 2010 Receive response from Openreach Change request B 4 weeks CP Revised allocations made available to CPs i 06 08 2010 TW who submitted CRs for download from MFA Change request download CP Download change request response ee 06 08 2010 change request 1 Change request 4 weeks On occasion it may be necessary to vary the dates slightly against the table above due to unforeseen circumstances e g late arising capacity issues late return of allocation file from Openreach Where this occurs BT Wholesale will inform customers of any new relevant deadlines WBC Migrations_Handbook Issue6 doc Page 35 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook Appendix B Navigating to the Migrations pages on BTWholesale com Navigation to the MCC portal through the BTWholesale com website Note The following screenshots are intended as a guide the BI Wholesale com website is subject to change so the exact appearance of the site may differ slightly from the screenshots shown The fastest way to navigate to the MCC area is as follows BT Wholesale homepage logout Microsoft Internet Explorer fe X Edit View Favortes Tools Help ae x ia search Sj Favorites e3 amp wi ar ld 3 Links 4 Home 48 T
80. tact details etc as required in the WBC CRF NB Duplicate file names will not be allowed during file upload and so please conform to the filename format to avoid any duplications ie WBCBULKMIG CP Ident DDMMYYYY HHMM for Multiple Single Line Migrations WBC Migrations_Handbook Issue6 doc Page 30 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook 9 4 BBCT CRF s Multiple i CP s can list multiple EU s that belongs to Qualification CSV CRF Refer to Section 8 of requesting CP in the CSV file WBC Migration UsenAll EU s listed in the input CRF must Manual belong to CP uploading the file Multiple i CP s can list multiple EU s that belongs to Qualification XML CRF Refer to Section 8 of BBCTthe requesting CP in the CSV file All WBC Migration UsernEU s listed in the input CRF must belong Manual o CP uploading the file Multiple Line Migration Refer to Section 8 of BBCT Supports Multiple Migration order one WBC Migration UserFile All EU s listed in the input CRF must Manual belong to CP uploading the file Migration Refer to WBC XML definition Single Line Provide XML Supports One Order per XML 10 Charges When charges for migrations are due they will appear on the invoice in the One off Charges End User Access Connection Charges section Migrations will have Reason Migration and Charge Type Connection Full details of migrati
81. tions are covered in the Communications Provider to Communications Provider Migrations Section 3 will provide the MAC for the WBC EUA Thereafter it is the responsibility of the CP to work with the LLU provider to progress the order 3 3 Communications Provider to Communications Provider Migrations The CP to CP End User migration enables End Users to move from one Customer User Group to another for WBC migrations and from a Customer User Group to a non Customer User Group when migrating to IPstream Datastream A MAC will be required for each EUA order where a change of CP is requested CP to CP migration without change of WBC product ie losing and gaining CP is on WBC will be required for each EUA order where a change of CP is requested As there is no concurrent change of product or platform a re jumper or re termination will not be required CP to CP Migration with a change of Product and technology ie Losing CP or Gaining CP is on BT IPstream BT Datastream LLU or WBC will be required for each EUA order where a change of CP is requested e Where there is a concurrent change of product or platform there will be a PSTN and broadband outage whilst the EUA is re jumpered back to a DSLAM MSAN 3 4 Modified FTR calculation option For migrations where WBC is the target product CPs have the option to select the modified FTR Fault Threshold Rate calculation option WBC Migrations Handbook Iss
82. tions plc 2009 Wholesale Broadband Connect Migrations Handbook Appendix A Multiple Migration Calendar for 2010 and 2011 Key Multiple Migration dates for 2010 11 simple high level timeline WBC Multiple Migration Timeline Generic Timeline Migration Month September 2010 October 2010 November 2010 December 2010 January 2011 February 201 1 March 2011 April 201 1 May 2011 June 2011 July 2011 August 201 1 September 201 1 October 201 1 November 201 1 December 201 1 WBC Migrations Handbook Issue6 doc Copyright British Telecommunications plc 2009 12 weeks 8 weeks 05 Jul 09 Aug 06 Sep 04 Oct 08 Nov 06 Dec 04 Jan 07 Feb 07 Mar 04 Apr 09 May 06 Jun 04 Jul 08 Aug 05 Sep 03 Oct Openreach Perform overlap confirm volumes amp dates by 6wks Openreach published Dates 6 weeks 5 weeks BTW Apportion amp Allocate capacity amp notify CPs by 4wks 74 4 weeks Openreach CR Process Openreach Confirm Re Term Capacity 19 Jul 23 Aug 20 Sep 18 Oct 22 Nov 20 Dec 17 Jan 21 Feb 21 Mar 18 Apr 23 May 20 Jun 18 Jul 22 Aug 19 Sep 17 Oct BTW Notify CPs of Allocation No CR by 5wks 26 Jul 30 Aug 27 Sep 25 Oct 29 Nov 27 Dec 24 Jan 28 Feb 28 Mar 25 Apr 30 May 27 Jun 25 Jul 29 Aug 26 Sep 24 Oct BTW Notify CPs of Allocation After CR by 4wks Openreach publishe
83. ts services and events that will help you deliver great results for your customers and expand your subsequent page HOW TO BECOME A CUSTOMER business Becoming a BT Wholesale Customer Explore our BT WHOLESALE ENGAGE LLL 0 22 Ce 2 8 http www btwholesale engage com HarmonisedEthernet aspx Internet WBC Migrations_Handbook Issue6 doc Page 38 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook BT Wholesale 21_Century_Network_Community Microsoft Internet Explorer File Edt View Favorites Tools Help S Address http www btwholesale com pages static Community 21_Century_Network_Community heml SER Links 8 Home Today Directory W Windows Marketplace Yahoo UK amp Ireland ANNI ICE s UKimpact and the consultation process 5 chang ABOUT 21CN amp CONSULT21 BT s 21st century network and the role of Consult21 NEW USERS Find dates of all Consult21 MES activities here For new users of the Consult21 website B pues LUN OSED WORKING GROUPS WORKING GROUPS Consult21 working aroup information This area contains informatio on old and closed industry working groups CONSULT21 AND CUS EXPERIENCE Consult21 Steering Board OMER CONSULT21 DOCUMENTS SECURE ME
84. ue6 doc Page 9 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook This is for use with the following migration scenarios Datastream IPstream to WBC same CP Datastream IPstream to WBC different CP WBC product variant A to WBC product variant B e g WBC transit WBC 24M same CP The modified FTR calculation option inserts a FTR value based on the circuits previous performance prior to migration for use from day 1 for the new service This is used to modify the behaviour of DLM Dynamic Line Management in the first 10 days After this period if the line is performing significantly better than the FTR based on the previous circuit performance a new value is calculated else the FTR value based on the previous circuit performance is used This feature will be of benefit to CPs in those instances where the existing service has a history of multiple re syncs and the line rate predictions for WBC show little or no increase When selecting this option either via xml or the eCo Plus portal the CP should also ensure the stability profile selected for the new service is equivalent to the stability profile of the existing service for example 20c Service Option 1 is equivalent to the 21c stability option Standard The result of selecting these options in these circumstances should help ensure that the new service performs at the maximum possible line rate However CPs mu
85. urned in all KCI notifications Note days are working days On Day 5 order fulfilment will commence the WBC service is built and then this is followed by a SMPF modify tie pair order being raised with Openreach on their systems The 2 committed will come some time after that Singleton Migration Timeline oss Provide EUA Timeline Openreach 7 Fe KCI 1 issued Typically 30 mins issued Service id amp CDD Modify SMPF orde KCI 2 Committed CEN Service id CDD amp 5 CPD KCI 2 Committed Will be received within this period PONR set KCI 3 ODD ales xx CDD Completed 4 v RT Iker 3 Completed Service id CDD i Typically within 6hrs CPD amp Exch Id of jumpering WBC Migrations_Handbook Issue6 doc Page 11 of 60 Copyright British Telecommunications plc 2009 Wholesale Broadband Connect Migrations Handbook 5 Multiple Migrations As with 20C to 21C Singleton Migrations similar Multiple Migrations require a BT Engineer to re terminate Re Jumper the End User Access from the 20C DSLAM to the 21C MSAN Openreach can complete approximately 10 96 re termination jobs per day per exchange These teams deliver all Shared Metallic Path Facility SMPF amp Metallic Path Facility MPF frames work Multiple Migrations are managed in a four stage process e Forecasting migration volumes m

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