User Manual - SecurityLine
Contents
1. Will skip to the more recent video in the list Note Videos are played in chronological order for the selected camera FULL SCREEN will show the video over the entire display screen which is ideal for seeing detail Selecting Specific Videos and Different Cameras Selecting videos can be done by referencing the EVENT list and clicking the desired video Copyright Tsunami Solutions Ltd 2006 Page 13 of 19 18 10 2006 SECURITYLINE User Manual LOAD SPEED Video files are typically large files 1 e 300Kbytes per 8 to 10 second video and require time to download The load time delay will be dependant upon your Internet Service speed and amount of data traffic at the location you are viewing SETTINGS The Settings window provides two groupings 1 The Users Cameras and 2 The Dial Out List and looks like the following SETTINGS Back to Events i i ee Add User Dial Out List Add to List Caldwell Gabriel 20702 The Janitor Bob 20720 Touhey Kyle 20701 Touhey Thomas 20700 Cam Main Room Cama Looking to rear Lama Parking Lot Users amp Cameras This is a list of entities where Users people are in BLUE and the Cameras in GREEN To edit the User or Camera simply click on the entry A window is displayed which will allow you to change the User Camera Settings and Labels Also the dial out numbers for Users The Dial out list shows the Users that are on the Dial out list and the order they2. Smith Copyright Tsunami Solutions Ltd 2006 Page 6 of 19 18 10 2006 SECURITYLINE User Manual Using SecurityLine as a Monitor As a monitor SecurityLine will call you in an emergency When you receive a call from SecurityLine your User ID and name if pre recorded will be played to you You will be informed that you are now in the EMERGENCY STATE To stop further dial out notifications select menu item 4 to Acknowledge the Emergency Y ou will then be asked to enter your code this is your password and then press pound You will then be asked to record a voice message and then press pound The voice message can contain any information regarding your taking responsibility for the emergency Once you have taken responsibility for the emergency all SecurityLine dial out notifications will stop It is at this point that you begin your emergency procedures of verifying the Emergency and calling Police Tips Operating SecurityLine with Speed Dial By using the Speed Dial functions provided on most phones the operation of SecurityLine can be reduced to single button operation Note Every phone has 1ts own instructions for programming speed dial Please refer to your device User Manual for details many common phone instructions can be found on our support page at http www mySecurityLine com support htm Access the System To access the system program this string in to a hot key on your phone 1604x
3. last frame Under some conditions this format may not work well MPEG 4 also plays audio Motion JPEG is a slightly higher quality image but at the expense of large bandwidth so is normally the second choice This format works by sending a complete image as fast as possible up to 30 times per seconds It does not support sound Operation The viewer will automatically attempt to display in MPEG 4 format and if unsuccessful will display in Motion JPEG format The Label MAIN ROOM LIVE shown at the bottom of the window is the Camera s Name identifier oo Speakers The eae O O are used to Stop the real time feed get a snapshot no time stamp or name show full screen mute sound adjust sound volume The Snapshot button is similar to the previous button but takes a snapshot showing the date amp time of the picture and the reference name of the camera The Test button is used to test the system from time to time It will act as if a burglar has entered the premises and sends the TRIGGER message to the SecurityLine Server Note be prepared for notification calls to be made until Acknowledged Copyright Tsunami Solutions Ltd 2006 Page 11 of 19 18 10 2006 SECURITYLINE User Manual Brightness Low Med High These buttons will adjust the brightness of the camera Use High in lowest light conditions The DVR ON OFF button is used to turn the Digital Video Recorder recording feature on and of
4. provides a timer that gives you a grace period 1 e 30 seconds before signalling an Emergency Immediately upon detecting the Alarm a message 1s sent to SecurityLine When the disarm code is entered it cancels the Emergency before notification occurs 2 IVR IVR refers to telephony Interactive Voice Response Using this method a User uses a telephone cellular phone or satellite phone to interact with an Copyright Tsunami Solutions Ltd 2006 Page 3 of 19 18 10 2006 SECURITYLINE User Manual automated attendant This 1s just like using an automated answering service Selecting options form a menu via the keypad Users can Acknowledge Emergencies and check the Status of the SecurityLine Security System 3 COMPUTER This interface is a very rich WEB interface with significant additional functionality than the other two methods that operates best on a H1 speed Internet connection typically a desktop or laptop computer at the home or office The system is optimized for the Microsoft Internet Explorer Version 6 0 and more recent 2 1 SecurityLine Alarm Keypad Operation Under normal conditions the Camera will remain in the ARMED status indicated by green LED around lens being on By using the Alarm Keypad we can LOCALLY arm and disarm the system To arm simply enter the arming code as you currently do Enter the disarm code to locally disarm Note In the event that an Alarm has been triggered the User must re arm
5. section MAIN Window Settings Reports Contacts Info LEFT SIDE CAMERA VIEWER LINKS The left side shows a display of camera Icons representing each of the physical cameras Clicking on the icon will display the Real time Viewer for the linked camera Note DVR on the camera icon indicates that the recorder is on for that camera MAIN WINDOW EVENTS The main window 1s used to shows the EVENTS list by default but 1s also used to display Settings Contacts and Information CAMERA VIEWS Each camera icon displayed on he left side of the MAIN page is link to a specific Camera the name of which is attached under each Icon Cam 3 Office parking Lot Clicking on the Icon will display the CAMERA VIEW page for that camera Note There is exactly one 1 Camera View window per camera Clicking multiple times on the icon will simply bring up the old page The CAMERA VIEW page will look like Copyright Tsunami Solutions Ltd 2006 Page 10 of 19 18 10 2006 SECURITYLINE User Manual E AA Cami Main Room Microsoft Internet Explorer i 215 x Count 40 Stopped 000 q U Cami Main Room Brightness Low Med High Video MPEG 4 y Snapshot Test DVR DVR onoff DVR is ON The page displays a real time view of the camera in one of two formats 1 MPEG 4 default and 2 Motion JPEG MPEG 4 is a very band width friendly format that works by only transmitting the parts of the image that has changed since the
6. system In the event of a break in SecurityLine will immediately notify you and allow you to verify if the break in is real If real you can report a VERIFIED IN PROGRESS emergency to your local police and be confident that they will respond with high priority SecurityLine provides an intuitive and easy to use User Interface that 1s second nature to operate by anyone familiar with an answering machine and Internet browser We have endeavoured to make SecurityLine so simple to use that a User s Manual should not normally be necessary This manual will act more as a reference guide rather than a mandatory training document should you have any questions about the operation of the system It is assumed that your SecurityLine system has been installed and tested by your installer or dealer Each Customer has been assigned a Customer Configuration Record that includes Application Server URL address 1 e www MySecurityLine com MySecurityLine and the IVR phone access number 604 xxx xxxx The User 1s also given unique information for logging onto his private pages of the SecurityLine Server consisting of Login and Password 2 Operation There are three methods for accessing and operating SecurityLine 1 Keypad The keypad is the primary method for arming and disarming the SecurityLine system Simply use the codes provided by your installer In the event of an accidental alarm 1 e you forgot to disarm your system upon entry SecurityLine
7. SECURITY LINE User Manual Tsunami Solutions Ltd SECURITY LINE seeing Is Believing Video Security Monitoring System User Manual Copyright Tsunami Solutions Ltd 2006 Page l of 19 18 10 2006 SECURITYLINE User Manual Tsunami Solutions LEd iii li 1 Introductio rs EEA 3 2 CODE T AU OM secs orcs eco siGeswasenshecscancacceuccasnasuevenuaen sa coeuseuuausususaanesyuecenndensusuassouuansenuenantanestusvacaies 3 2 1 SecurityLine Alarm Keypad Operation sccssssssccccsssssssssssscccccseeesssssecs 4 2 2 SecurityLine IVR interactive voice response User Operation csseee 5 Calling the IVR System from a Telephone oocccccccncnnnnccnconoonnnnonnnnnncnnnnnnnnnnnnnonononos 5 IVR MA MA a OS 5 Siria CUE IL E AAA E tics E EEA 6 Checkin AU a aa dd 6 AT SY A o A eoenenenain 6 Disaini St 6 ACKkNAOWISd YE EME TON yon n E 6 POCO AAA a T T 6 Advanced OPA 6 Usine Security Line as 4 MOMO TE a a a de 7 Tips Operating SecurityLine with Speed Dial oooooooocoooanaccccccccnonononononnnnnos vi AC Ne LEO 7 2 3 SecurityLine COMPUTER Full Internet Explorer Version User ODD CR O 8 Application Window StruUct re cossiensa a 8 O O A Ga need ene 8 MAINPAGE OVERVIEW erresiren N cialis 9 CAMERA VIEW Sanaa ii 10 EVENT cities 12 SV TIE PU VE ea a tadas 13 JA hc te Sec pie ree eh eget estan apna aaa cae taeas 14 Users amp Cameras caia idad 14 Dial Out List SecurityLi
8. are called in Click to delete or to edit the time delay Use the Add to List to add a new User The number to the right of the name is the time delay from an EMEREGENCY event User Settings The User Setting page is displayed by selecting the Add User button or by right clicking on a blue User in the list The following page is displayed Copyright Tsunami Solutions Ltd 2006 Page 14 of 19 18 10 2006 SECURITYLINE User Manual First Name Gabriel Last Name Caldwell Login 20702 Phone OT Cell O Email Gabriei ts bc ca 6047226252 fido ca SS Address SSS SS IWR Phones Edit Password f Re Password oT a Comments El Save Cancel Delete The following is a description of all the fields in a User record First Name Enter 1 name of User Last Name the User s Family name Login Fixed by the System May not be changed by User Phone and Cell Information only does not auto dial these numbers Email this is the email address the system will send messages to in the event of an Emergency For multiple email addresses or pagers separate with Note This feature is available for SecurityLine Premium Subscribers only IVR Phone s Push the Edit button to add or change dial out numbers The following page 1s displayed Note This feature is available for SecurityLine Premium Subscribers only E04 22 5252 1 Delete Number Ordering au The n
9. cally disarmed from the keypad Arm System Press 2 Will instruct SecurityLine to Arm the SecurityLine system Note After an EMERGENCY the system must be re Armed via this method before the keypad is operational Will Instruct SecurityLine to stop Monitoring a Press 4 When in Emergency state stops further dial outs and allows the user to record a voice message icons Press 5 Will handoff Responsibility to Monitoring Service 1f enabled optional service Note This feature is available for SecurityLine Premium subscribers only with a Guard Response option Advanced Function Repeats the menu options Exits SecurityLine Advanced Menu The Advanced Menu provides a few additional housekeeping functions as follows Change Password Lets you change your password from the keypad Records the playback message Copyright Tsunami Solutions Ltd 2006 Page 5 of 19 18 10 2006 SECURITY LINE User Manual Change 1 Dial out Press 3 Lets you change the 1 call out phone number the Number system uses to contact the User you Note add 1 prefix if number is long distance from Server Location Vancouver B C Note This feature is available for SecurityLine Premium Subscribers only Repeats the menu options Exits SecurityLine Using SecurityLine Checking Your Status To check you status press 1 from the IVR Main Menu SecurityLine will play back your User ID and name if recorded your current sy
10. e building without triggering an Alarm event Trigger Delay The time delay from when a break in is detected and when the Emergency is declared Comments general comments that may be helpful in servicing an Emergency REPORTS A report generator generates a monthly report showing ever event in the order that it occurred The Report format is as follows Copyright Tsunami Solutions Ltd 2006 Page 18 of 19 18 10 2006 SECURITYLINE User Manual Month Jun Year 2006 Go Id 4 fi ofi p pl inom al sd Find Next Select a format Export 64 2006 9 11 01 4M Cami Main Roar Trigger Alarm TRIGGERED Carn Main Room Camera 672006 9 11 17 AM Cama Parking Lot Arming system ARMING Cami Main Room Keypad 67006 9 11 17 AM Cam2 Looking to rear Arming system ARMING Caml Main Room Keypad 6 1 2006 9 11 17 AM Camil Main Room Arming System ARMING Cami Main Room Keypad 6 1 2006 9 11 23 AM Cami Main Room Video Received ARMING System Video Service 6172006 9 11 50 AM Cama Parking Lot Arming Timeout ARMED system system 641006 9 11 50 AM Cam Looking to rear Arming Timeout ARMED system oystem 61006 9 11 50 AM Cami Main Room Arming Timeout ARMED System System EX 2006 10 00 20 AM Cami Main Room Trigger Alarm TRIGGERED Cami Main Room Camera EX2006 10 00 24 AM Cams Parking Lot Arming System ARMING Cami Main Room Keypad B 4 4006 10 00 24 AM Came Looking to rear Arming system ARMING Caml Main Room Keypad EX A006 10 00 24 AM Cam
11. f when not in EMREGENCY mode The indicator beside the button shows its current condition ON or OFF If ON the system will record video segments whenever there is motion in front of the camera DVR Costs The first 100 recorded videos per month per camera are included in your monthly service fee There will be an additional fee of 5 for any portion of each 100 extra videos beyond the initial 100 monthly videos per camera EVENTS Every time something happens within the SecurityLine system a time stamp record 1s logged The events are logged according to time with the most recent event being at the top of the list On the Far left on the main Page is the _ Refresh 52 button The numbers in brackets on the button count down to 0 whereupon the Event list is updated To stop the auto refresh simply right click the button To restart or manual refresh simply hit the refresh button at any time The Labels are defined as follows Time This shows the time in relative notation that 1s Sd6h25m12s where d days h hours m minutes and s seconds This time is updated on every refresh User Device This defines which User or camera performed the event Event This defines the event type 1 e Triggered means that motion was detected Arming Timeout means that the exit delay has expired Details Show additional detail to the event 1 e data entry from Ack message Media This field will show an icon of a Camera or Speaker which i
12. i Main Room Arming System ARMING Cami Main Room Keypad 62 2006 10 00 58 AM Cama Parking Lot Arming Timeout ARMED system system BX22006 10 00 56 AM Cam Looking to rear Arming Timeout ARMED oystem system B 4 4006 10 00 58 AM Cami Main Room Arming Timeout ARMED System system Copyright Tsunami Solutions Ltd 2006 P age 19 of 19 18 10 2006
13. is feature is available for SecurityLine Premium Subscribers only The Dial Out list is a list of persons Users to contact in the event of an EMERGENCY Dial Out List Add to List Touhey Kyle Caldwell Gabriel Touhey Thomas The name on the left identifies the User and the number on the right 1s the Number of minutes after the Emergency to start to contact the User SecurityLine will automatically start dialling and emailing or paging the User at the Phone number and email address entered under the User s record from above To add a new User to the dial out list press the Add to List button and the following page is displayed The Janitor Bob 1 phonefs Touhey Kyle 1 phonefsi Touhey Thomas 2 phonersi Add Cancel Select the desired User from the list of all potentials To change a delay time of delete a User click on the user name and the foloowing page is displayed Copyright Tsunami Solutions Ltd 2006 Page 16 of 19 18 10 2006 SECURITYLINE User Manual User Caldwell Gabriel Delay fi Save Delete Cancel CONTACTS The Contacts window provides information on people who may be able to assist in the event of a break in but are not on you User list 1 e neighbours apartment manager etc You should provide enough information in the Contact entry to allow anyone to understand who the person 1s and how they may be of benefit Note Contacts are not automatically contacted by Secur
14. ityLine but are a reference for Users or Guard Response personnel Contacts Back to Events Add Contact Last FirstName Phone Comments Name Police Local 911 1 Direct dial number if you West 604 922 Police Veneer T are calling from out of 2 town 604 Thomasiats bc ca Touhey Thomas 299 5855 3 ThomascoWMyCerberus com To add a new contact or Edit and existing contact the following page 1s displayed FirstName LastName Phone Email nO Ordering CO Comments EA Cancel Delete Enter or change the information as appropriate and save the changes Copyright Tsunami Solutions Ltd 2006 Page 17 of 19 18 10 2006 SECURITYLINE User Manual INFO The Site info page provides information about the System including a name the delay for arming delay for declaring an Emergency Site address information and any special instructions The widow looks as follows Account Mame 207 Tsunami Office Back To Events Arming Delay 30 sec Triggered Delay 30 sec Comments 202 2055 Boundary Rd Vancouver British Columbia Canada WSM Phones 604 299 5655 LockBox Location At rear door Lock Box Combination r 55 l 22 r 23 special Instructions Dave Cancel Account Name This is displayed on your home page Arming Delay The number of seconds between when the command to ARM is sent and the actual time it is set Intended to give a User some time to leave th
15. ndicates a stored Video or Voice Message Simply click the icon to play 4 User Device Details 6h32m9s5 cam testing more Arming Timeout bh32m ys cam test Armine Timeout bh 2m os Main Room LIVE Arming Timeout Camera Toms 6h34m0s Arming Time out office Parking Lot 6h32m9s5 meet Armine Timeout 6h32m338 Main Room LIVE Video Kecermed Camera 2 Toms 6h34m405 office Arming System Clicking on the Camera Icon will bring up the VIDEO PLAYER page and play the selected video Copyright Tsunami Solutions Ltd 2006 Page 12 of 19 18 10 2006 SECURITYLINE User Manual VIDEO PLAYER All stored videos can be retrieved and viewed in the VIDEO PLAYER page There 1s only a single VIDEO PLAYER page open and the same page will play videos from any specified camera The following shows the VIDEO PLAYER PAGE Mam Room LIVE 20795 944h5 m43s 510 2006 9 41 AMT Previous Next Full Screen Count 01 Description of Operation The selected video will play in a continuous loop and can be stopped at any point using the control buttons at the bottom Note that sound mute and volume can also be controlled Top Lines The top lines will identify the camera that the recorded video came from and also the time and day the video was saved in both relative and absolute time The buttons on the top provide the following functions PREVIOUS Will skip to the next older video and play it NEXT
16. ne Premium Subscribers Only cccccceceeeeeeees 16 CONTACT S iaa 17 INPO n a A a A erent enter rntee wert en 18 RETOR T ra E E A 18 Copyright Tsunami Solutions Ltd 2006 Page 2 of 19 18 10 2006 SECURITYLINE User Manual 1 Introduction Congratulations on subscribing to the most advanced Home Office Security Monitoring system available in the market today featuring real time Video Verification SecurityLine is an add on to a conventional Alarm System From the perspective of Arming and Disarming there 1s no difference All you do 1s enter your arm disarm code into the keypad as you currently do It s just that simple The power of SecurityLine is that when a break in 1s detected video segments generated by movement detection in your building are recorded and immediately sent to the SecurityLine Server through your high speed Internet connection These recordings are secure from the criminals and can be accessed by you or your agents on demand at any time As well as these recordings you can view your camera s in real time from anywhere from any Internet connected device including your home or office computer your laptop or PDA or even from your cell phone If you subscribe to the SecurityLine Premium service you also get near instantaneous notification of a break in at your computer your pager your PDA or even your cellular office home or satellite phone via the SecurityLine Interactive Voice Response IVR
17. ne server is located at www MySecurityLine com MySecurityLine Log On Window When the User goes to the SecurityLine Server a login window is displayed and the User enters his unique logon information Copyright Tsunami Solutions Ltd 2006 Page 8 of 19 18 10 2006 SECURITYLINE User Manual NATAL Support 604 299 5855 supportiamvsecurivline com 134 Tsunami Solutions office Touhey Thomas Settings Reports ARMED Contacts Info imis al Aon Video Kecermed towards window a l Cam 1 Mam room Cam 1 Main room m s Video Received towards window towards window 1im22s a Weccend towards window lem34s Cama A ae Video Recemed towards window lames ae ae ae Video Received towards window Cam 3 Office parking Lot Cam 1 Mam room 19m es 3 Video Recered towards window 4 Wwww mySecurityl ine com Support 604 299 5855 The Main Window is divided into a number of different Sections MAIN PAGE OVERVIEW TOP Status and Functions THE TOP STATUS Shows the Group Name site Name can be set under the INFO page Current System Status NOT MONITORED ARMING ARMED TRIGGERED or EMERGENCY The Next 3 Buttons perform basic system functions ACK ARM and DISARM Copyright Tsunami Solutions Ltd 2006 Page 9 of 19 18 10 2006 SECURITYLINE User Manual The grouping on the far right will change the display in the main display
18. stem status ARMING ARMED TRIGGERED EMERGENCY or NOT SYSTEM MONITORED Arm System By selecting the Arm menu item SecurityLine will change the STATE from NOT SYSTEM MONITORED to ARMING After a delay the STATE will change to ARMED In the ARMED state SecurityLine is now monitoring and will detect motion via the Motion Detector attached to the camera Note To confirm that the camera is armed the ring around the camera lens will be illuminated green The camera should remain armed at all time even if the local keypad is disarmed Disarm System Selecting the Disarm menu item will change the STATE to NOT SYSTEM MONITORED and the camera will no longer respond to sensor inputs or upload images to the SecurityLine Server Note To confirm that the camera is disarmed the ring around the camera lens will be off Acknowledge Emergency Selecting the ACK menu item will stop any further dial out when in Emergency State This action does not change the State Hand Off When using the optional Guard Service this menu selection will hand off responsibility of the Emergency to the Guard Service Selecting this option gives the Guard Service your approval to contact police if required Note This feature is available for SecurityLine Premium Subscribers only Advanced Options From the advanced options menu the User can record a voice message change your 1 dial out number and record a Voice message associated with the User 1 e John
19. the SecurityLine system via the telephone or computer interface Copyright Tsunami Solutions Ltd 2006 Page 4 of 19 18 10 2006 SECURITYLINE User Manual 2 2 SecurityLine IVR interactive voice response User Operation The SecurityLine IVR system permits the User to access SecurityLine from any landline Touch Tone phone and cellular phones So wherever the User can access a telephone he or she can use SecurityLine The SecurityLine access telephone number 1s provided in the Customer Configuration Record Calling the IVR System from a Telephone When the User calls the IVR system he or she 1s greeted with the Message Welcome to the SecurityLine IVR System please enter the Login number followed by the pound sign now The User using a telephone enters the Login number and presses the key on the phone The IVR system will respond with Please enter your password followed by the pound sign now Once the User has accessed SecurityLine and 1t has verified the User s identity the VR system will present the Main menu IVR Main Menu While the User is connected to the IVR system he or she can perform several functions From the Main Menu the User can listen to the current status Arm Disarm the system or acknowledge an EMERGENCY The following table shows the commands available from the Main menu System Status Press 1 Will play the current status the normal state for SecurityLine should ARMED even when lo
20. umber is the number s that SecurityLine will call to contact the User when added to Dial out List The order defines the order that the numbers are called in Note Due to restrictions in Telco dialling systems a 1 prefix must be added if the call is long distance from the Server Location Vancouver and a 1 may not appear 1f the call is local to the Server Location Password amp Re Password Make or change your password It must be entered twice to eliminate typing mistakes Comments The Comment field is available to write special notes about the User as appropriate Camera Settings The following page is displayed when selecting a green Camera from the list Copyright Tsunami Solutions Ltd 2006 Page 15 of 19 18 10 2006 SECURITYLINE User Manual Mame Cam Description Main Room Location Suite 202 2055 Boundary Rd Vancouver BC Canada V5M 321 FT Use DVR Click for info This camera is real and is connected to our Alarm Panel REAL WOREING SECURITY Comments Po ave Cancel Name A reference name for a camera to identify it Description Usually describes where the camera is or what it is looking at DVR When selected the DVR recording function is active Any movement in front of the camera motion detector will cause a short video to be recorded Comments General information relating to the camera Dial Out List SecurityLine Premium Subscribers Only Note Th
21. xxyyyyp10100 00 Note p denotes pause Some phone use as a pause Part 1 enter in the phone number of the SecurityLine Server 1604xxxyyyyp10100 00 Part 2 Enter a pause so that the phone can be answered a second pause may be required to be added depending on your phone pause delay time 1604xxxyyyyp10100 00 Part 3 Enter your User Login ID followed by the sign 1604xxxyyyyp 10100004 Part 4 Enter your password followed by the sign 1604xxxyyyyp10100 00 When your phone has completed dialling you will be identified and authenticated and the menu will be played Select any options Copyright Tsunami Solutions Ltd 2006 Page 7 of 19 18 10 2006 SECURITYLINE User Manual 2 3 SecurityLine COMPUTER Full Internet Explorer Version User Operation For the most informative interface to SecurityLine we have provided a powerful yet simple to use WEB based User Interface The WEB interface provides the User with a full set of functions that not only provides the ability to check status and arm and disarm the system but also provides a rich set of easy to use tools to make changes to the system view video in real time respond to emergencies and generate reports Application Window Structure Camera View SETTINGS SETTINGS m ee ap aCe th a REPORTS CONTACTS video Player Logging On For Our example we are using Login 20700 and Password 00 The SecurityLi
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