Calls - Best Telephones
Contents
1. Key Capital letter Small letter 1 de 0 1 1 2 ABCAAA G2 abc 2 3 DEFEEEE3 def e 3 4 GHI 4 ghiii4 5 JKL5 jk15 6 MNONOOCGE mno 6 7 PARS7 pgrs7 8 TUVU8 tuvu8 9 WXYZ9 wxyz9 0 Space 0 Space 0 Note Depending on the selected menu language other characters can be available This means that the character order can differ from the table above Avaya 3720 DECT Telephone User Guide 05 2010 25 In idle mode and number input mode e A short press on a key enter the digits 0 9 and the characters and e Entera pause in number input mode by a long press on the key A pause is indicated by a P in the display e Along press on the key changes the tone sender on Tone sender on is indicated by a T in the display In text input mode e A short press on a key 0 9 displays the first available character on that specific key The marked character is selected after a timeout or when another key is pressed e To change to upper lower case press the key before entering the character The key can also be used to display only the digits e To add space in the text make a short press on key 0 e The first character entered in a message or when adding editing a name in the menu Contacts will be an upper level character followed by lower level characters unless the key is pressed before entering the character To switch between Abc ABC abc and 1232. General Purpose Besides the default Call services functions it is possible to define 10 extra system specific codes This is programmed in the PDM or AIWS See also Call Services on page 45 Avaya 3720 DECT Telephone User Guide 05 2010 41 Voice Mail Check the Voice Mail inbox This function is programmed in the PDM or AIWS where a telephone number is connected to the voice mail see Installation and Administration Manual DECT R4 It is then possible to dial the Voice Mail to check if there is a message Your telephone is in Idle mode 1 Press long on digit key 1 Your voice mail will be called If the extension number is not available a pop up Voice mail number not defined is displayed 2 Follow the given instruction in the Voice Mail 42 Avaya 3720 DECT Telephone User Guide 05 2010 Menu Operation Menu Operation Figure 5 The main menu Contacts fo ENE 1 E 2 3 Figure notes 1 Contacts 3 Calls 2 Settings Calls Enter the menu by pressing the Menu Soft key N Select Calls icon 3 Press Soft key Select Call List The 25 last received dialled or missed calls are stored in a call list 1 Select Call list 2 Step with the to scroll in the list If a number occurs more than once the last time stamp together with the total number of occurrences is shown Call a Number from Call list 1 Select number from Call list 2 Press Soft key Call Avaya 3720 DECT T
3. 61 PISCE WAN CS s aai aa de ara Ma MKP Un DO eh eR da nds We dea 62 Gharg the Batley irradia AA 62 Replace the Battery s kh de DK ee AAA 62 Attach the Hinge type Clip 63 Attach the Swivel type Clip 63 Quick Reference Guide 65 o eh Se Pe SR Hw PS Se Se WP OE we Oe We a 72 Avaya 3720 DECT Telephone User Guide 05 2010 5 Contents 6 Avaya 3720 DECT Telephone User Guide 05 2010 Important Safety Information Important Safety Information Read this chapter before using the Avaya 3720 DECT Telephone or Avaya 3720 DECT Telephone For safe and efficient operation of the telephone observe the guidelines given in this manual and all necessary safety precautions when using the telephone Follow the operating instructions and adhere to all warnings and safety precautions located on the product the Quick Reference Guide and this User Manual This product shall only be used with the following batteries Avaya 3720 DECT Telephone No 700466691 DECT 3725 HANDS BATTERY PACK Avaya 3720 DECT Telephone No 700466683 DECT 3720 HANDS BATTERY PACK Chargers shall only be connected with power adapters included in the following charger kits Basic Charger No 700466253 DECT HS BASIC CHARGER KIT EU No 700466261 DECT HANDSET BASIC CHARGER KIT UK NAR AU Advanced Charger No 700466279 DECT HS ADV CHARGER
4. The Admin menu contains Software and hardware information IPEI IPDI and user ID DECT information Centralized Management showing online information Fault logging Factory reset option System menu with ability to alter protection Site Survey Tool for indication of radio signal and base station listing For activating the admin menu see Installation and Administration Manual DECT R4 For quick access to device information short codes are available in the idle menu Information Code Software version 34 Hardware version 34 IPEI HOGH IPDI O6 Avaya 3720 DECT Telephone User Guide 05 2010 57 System Handling Software Upgrade Software and parameters in the cordless telephone 3720 can be upgraded by using the Portable Device Manager PDM or the Avaya In Building Wireless Server AIWS See Installation and Administration Manual DECT R4 To view the telephone s software version enter 34 in idle mode 58 Avaya 3720 DECT Telephone User Guide 05 2010 Troubleshooting Troubleshooting This section contains information on how to solve common operational problems and warnings you may receive Go through the following lists if you encounter any problems If this checklist does not solve the problem contact your system administrator If others have similar problems there may be a system error Operational problems volume set to silent or the telephone is defe
5. lt lt 34 Lock Unlock the Keypad oo oo o Woo PGS ee 34 Lock Unlock the Telephone eee 35 IA o a a EA A Tt A a A 36 icommg RR INIA 36 Answer AKA our AR RR A a RK 36 DECIS A AI ig ac ar adas do dc e ar lee ch pe tea o ci i 36 End a Call sosa ra A 36 Outgoing Call ARTETA 37 Dial a Number Pre Dial aa oaaao a 37 Dial a Number directly Post Dial a 37 Dial a Number from the Call list lt 37 Dial a Number from the Local Phonebo0k 37 Dial a Name from the Central Phonebook 38 DAG PARE Oe Ce eee ee 38 Adjust the Volume during a Call ee ee 38 Open Contacts during the Call uu 38 Turn the Microphone on off during a Call 38 Start a New Call during Conversation Li 39 Switch between Calls lt lt lt lt 39 Ent AG oe a ci a AA A EA A SS 39 Transtor aC sei a A a WO we ME 40 Transfer to new Call ar a aa Sir o Bk RA ee ad 40 Starting a Conference Call o 40 CB esca ARA ES EHS OQ 40 CAPTA 00 e AA NAAA AAN Park 41 DTMF ori doi 41 Loudspeaking Function oo 6 00a wee eee ee ewe ee ee 41 Cal DOOR aa KRU OG REE EY OOS Sale PO RB 41 General Purpose lt lt Re a ae ee ee peka 41 MOSS MIAN coso e ae o ee oh Se ee a le Sar Sawi ak Wa 42 Check the Voice Mailinbox 0 00002 ee e
6. Avaya 3720 DECT Telephone A Important The telephone may retain small magnetic objects around the microphone or the speaker region Case The plastic cover parts are made of durable PC ABS material Antenna The antenna is integrated inside the telephone Loudspeaker The cordless telephone has a separate loudspeaker for the loudspeaking function It is placed on the back side of the cordless telephone Microphone The microphone is placed on the front bottom side of the telephone Clip There are three different belt clip options to the cordless telephone a hinge type clip standard a swivel type clip or no clip which makes it possible to use the cordless telephone without any clip on See or Attach the Swivel type Clip on page 63 Use the clip to attach the telephone to a belt or similar Battery The battery is a rechargeable Li lon battery placed under a battery cover See Replace the Battery on page 62 18 Avaya 3720 DECT Telephone User Guide 05 2010 Descriptions The battery is fully charged within four hours See Charge the Battery on page 62 Chargers Desktop Charger Figure 2 Desktop chargers Advanced Basic There are two desktop chargers available one Basic charger that will only charge the cordless telephone and one Advanced Charger with advanced functionality to download new software and synchronize parameters The cordless telephone is fully operational while placed in the cha
7. 1 Select Central phonebook Search by Name 1 2 3 Select Search by name Enter First name and or Last name Select Search The search result will be displayed Search by Number 1 2 3 Select Search by number Enter telephone number Select Search The search result is displayed 48 Avaya 3720 DECT Telephone User Guide 05 2010 Menu Operation View Last Search Result 1 Select Last result Only the last result will be displayed Settings 1 Enter the menu by pressing the Menu Soft key 2 Select Settings icon 3 Press Soft key Select Sound and Alert Adjust the Ringer Volume 1 Select Sound amp Alerts 2 Select Volume 3 Step with to increase decrease the volume 4 Press Soft key OK to save the setting Set different Ring Signals for Internal Call External Call and Priority call Different signals for internal calls external calls and priority call can be set The cordless telephone has 14 different ring signals 1 Select Sound amp Alerts 2 Select Ring signals 3 Select Internal call External call or Priority call 4 Select sound By pressing Play it is possible to listen to the different sounds 5 Press Soft key Back Turn the Vibrator on off 1 Select Sound amp Alerts 2 Select Vibrating alert 3 Select vibrating alert Choose between On On if silent i e the vibrator is on when the telephone is muted or Off 4 Press Soft key Back
8. Open the menu by pressing the Soft key Menu Select Contacts Select Central phonebook Select Search by name Enter the first name and or last name the whole name does not have to be entered Press Soft key Search OY OL es Gel O ga Press the Soft key Call or Off hook key to make the call During A Call Note Some of these functions are system dependent and are not shown in the menu They are set up by your system administrator in the PDM or AIWS see Installation and Administration Manual DECT R4 If applicable additional functions could be programmed by your system administrator Adjust the Volume during a Call 1 Use the navigation key Y to adjust the volume The telephone will now store and keep the new volume level Open Contacts during the Call 1 Press the Soft key More 2 Select Contacts 3 Press Soft key Select See Contacts on page 46 Turn the Microphone on off during a Call 1 Press Soft key More 38 Avaya 3720 DECT Telephone User Guide 05 2010 Calling 2 Select Microphone off 3 Press Soft key Select The amp indicate a silenced microphone This means that the other part in an ongoing call cannot hear you Turn the microphone back on 1 Press Soft key More 2 Select Microphone on 3 Press Soft key Select Note It also possible to turn the microphone off on by a long press on the key Start a New Call during Conversation 1 Press Off hook key The first caller
9. Name 1 Visible if defined in the Portable Device Manager PDM or Avaya In Building Wireless Server AIWS Avaya 3720 DECT Telephone User Guide 05 2010 33 Basic Operation Switch the Telephone On Off The telephone is switched off 1 Press and hold On hook key The telephone will vibrate when it is on and the display lights up The telephone is in idle mode 1 Press On hook key long A control question will be displayed 2 Confirm with Soft key Yes Note The telephone returns to idle mode when pressing the On hook key while in a menu Turn the Audible Signal On Off The telephone is in idle mode or rings 1 Press the key long The status of the telephone changes between ring signal on off To locate the button see Keys and Buttons on page 24 The icon indicates a silenced telephone Lock Unlock the Keypad To prevent accidentally pressing keys and making a call the keys can be locked Lock keypad 1 Press key 2 Press Soft key Lock Unlock keypad 1 Press key 2 Press Soft key Yes 34 Avaya 3720 DECT Telephone User Guide 05 2010 Basic Operation Note It is possible to call an emergency call and to answer close an incoming call while keypad is locked Lock Unlock the Telephone The telephone can be protected for unauthorized use If this function is activated it locks automatically a short time after the last keystroke or when placed in
10. Avaya 3720 DECT Telephone User Guide 05 2010 49 Set the Key Sound This means that every time a key is pressed the telephone gives a small sound You can choose between Silent Click or Tone 1 Select Sound amp Alerts 2 Select Key sound 3 Select key sound 4 Press Soft key Back It is possible to listen to the key sound by pressing the Soft key Play Headset 1 Select Headset 2 Select headset Choose between Mic on boom Mic on cable Hearing protection or Customized headset profile Note Customized headset profile is only visible if the headset profile has been configured in the Portable Device Manager PDM or Avaya In Building Wireless Server AIWS 3 Press Soft key Select Display Contrast 1 Select Display 2 Select Contrast Step with 4 to adjust the contrast 3 Press Soft key OK to save the setting Time amp Date Time and date is set in your PBX Changes appear in the telephone after a maximum of 24 hours after the change or by turning the telephone off and on again Set Time Format 1 Select Time amp Date and press Select 2 Select Time format The actual time format is marked Selectable time format e 11 00pm 50 Avaya 3720 DECT Telephone User Guide 05 2010 Menu Operation e 23 00 3 Press Select to save the setting Set Date Format 1 Select Time amp Date and press Select 2 Select Date format press Select Selectable date format e DD MM YYYY e g 17 09 2008 a
11. Building Wireless Server AIWS The Settings menu contains personal telephone settings such as changing the ringer volume selecting language etc 1 System dependent Avaya 3720 DECT Telephone User Guide 05 2010 23 Keys and Buttons Off hook Key This key is used for connecting calls This key can be programmed in the PDM AIWS it is by default set as Post dial On hook and On Off Key screen A long press on the key in idle mode will switch the This key is used for disconnecting calls and returning to main a telephone on off Navigation Key Use this key to step in the menu are used for stepping left right and up down in the menu It is also used to change time date figures Sound Off Key Ey This key is to silence or mute the telephone e While in a call a press on the button will mute the microphone e When the telephone is ringing a short press switches off the ringing tone temporarily e In idle mode a long press will silence the telephone Key Lock and Upper Lower Case Key A press on the key and the Soft key Lock in idle mode will lock Ci or unlock the keypad 24 Avaya 3720 DECT Telephone User Guide 05 2010 Soft Keys Figure 4 Soft keys Soft keys Descriptions The three Soft keys are located just beneath the display and the functions of each Soft key is indicated by text in the display just above the keys Alphanumeric Keys
12. and press the Soft key OK Start a Priority Call An incoming priority call is signalled with a specific tone and the displayed text Priority call The call cannot be muted or declined 1 Select Call services in the menu Calls 2 Select Priority Call 3 Enter number General Purpose Besides the default Call services functions it is possible to define 10 extra system specific codes in PDM or AIWS Contacts The telephone has a personal phonebook with 250 entries where names and numbers freely can be added deleted and edited by the user The phonebook lists all names in alphabetical order where three numbers can be added for each contact work number mobile number and other number It is also possible to access a central phonebook see Contacts on page 30 The user then sends a request to a messaging server with the first characters entered and the messaging server will return a list of names and numbers that matches the search 46 Avaya 3720 DECT Telephone User Guide 05 2010 Menu Operation A company phonebook can be downloaded via the PDM or AIWS Contacts from the Company phonebook appears in the contact list menu with a lock symbol next to the name number which means that it is not editable The contact will only include work number 1 Enter the menu by pressing the Menu Soft key 2 Select Contacts icon 3 Press Soft key Select Call Contact 1 Select Call contact 2 Select contact from t
13. gt Volume Ring signals Vibrating alert Key sound Headset gt Mic on boom Mic on cable Hearing protection lt headset profile gt Display gt Contrast Time amp Date Time format Date format Locks gt Automatic key lock gt On Off Phone lock gt Auto phone lock gt On On in charger Off Change PIN code Answering gt Answering key gt Hook off Any key Answering behaviour gt Automatically Loadspeaking Language gt Dansk Nederlands English Owner ID In charger gt No action Avaya 3720 DECT Telephone User Guide 05 2010 31 Switch off Redirect System Change system Subscribe Unsubscribe Rename system Priority Device info Software Hardware IPEI User ID In Call The In Call menu can be reached during an ongoing call by pressing the middle Soft Key marked More Contacts Microphone on off New call e Call e Phonebook access e Cancel Switch End call Transfer Transfer to new call e Call e Phonebook access e Cancel 1 Conference 32 Avaya 3720 DECT Telephone User Guide 05 2010 Menu Tree Call back Call waiting DTMF General purpose 1 Name General purpose 10
14. have been tested and found resistant to chipping fading or wearing off when the telephone is treated with common cleaners and disinfectants or perspiration The following chemicals have shown no harmful effect e 3 Hydrochloric Acid e M alcohol 70 Methylated Ethanol e 60 Chlorhexidin 0 5 mg ml Acetone can be damaging to the plastic casing of the telephone and should not be used 14 Avaya 3720 3725 DECT Telephone User Guide 05 2010 Introduction Introduction This document describes features and settings available for the Avaya 3720 DECT Telephone The cordless telephone is designed to be used in office environment and has high quality voice Read the Important Safety Information on page 7 before using the telephone For software download and parameter set up read the nstallation and Administration Manual DECT R4 Quick Reference Guide To get a quick overview on the basic functions of your telephone see Quick Reference Guide on page 65 Because of its handy format you can place a print out next to your telephone as a quick reference Functions and Accessories Functions e Local phonebook 250 contacts e Central phonebook e Company phonebook e Vibrator e Headset connector e Microphone on off during call e Loudspeaking function e Centralized Management Note Use of the functions Central phonebook and Centralized Management are system depending Accessories e Basic Charger e Advanced Cha
15. locked keypad Change the volume during a call Use the Navigation key 4 to adjust the volume Charge the battery Charging is done in a desktop charger or in a charging rack Charging is indicated by orange LED When the battery is fully charged the LED is green and a fully charged Battery icon Ol is displayed Avaya 3720 DECT Telephone Quick Reference Guide While in a desktop charger the telephone is fully operational The telephone does not vibrate in charger Note Charging below 5 C will harm the battery and shorten the lifetime Check voice mail The telephone number connected to the Voice Mail function is programmed in the PDM AIWS It is then possible to dial the Voice Mail to check if there are any messages To check if there is a message press a long press on digit key 1 Follow the given instruction in the Voice Mail Menu For descriptions of all functions see User Guide Avaya 3720 DECT Telephone Contacts I gt Contacts tas E Settings Nu lis Calls Navigate the menu Use the Navigation key to move around in the menu structure The three Soft keys below the display are used for choices in the menu The function of each Soft key is explained by text in the soft key field in the display The menus are Calls Contacts and Settings Avaya 3720 DECT Telephone Quick Reference Guide Use the local phonebook To find and call a name Enter Contacts E step to Call co
16. only has 5 of its capacity left The icon is flashing when the battery capacity is equal to or lower than 5 Sound off icon is shown when the Sound off key is pressed Ring volume silent icon is displayed when the volume is set to silent Microphone off icon indicates a silenced microphone It is displayed after a long press on the Sound off key during a call Loudspeaking icon is displayed in the soft key bar during a call Pressing this icon will activate the loudspeaking mode Loudspeaking off icon is displayed after the soft key for Loudspeaking icon has been pressed Pressing this icon will deactivate the loudspeaking mode Key lock icon indicates a locked keypad Phone lock icons indicates a locked telephone Headset icon indicates that a corded headset is connected to the telephone Outgoing call icon is added to all outgoing calls in the call list Incoming call icon is added to all answered calls in the call list 22 Avaya 3720 DECT Telephone User Guide 05 2010 Descriptions tx Missed call icon is added to all missed calls in the call list 2 System connection icon is visible when connecting to a system Menu icons The Contacts menu contains all names numbers in the E personal phonebook It is also possible to access a central phonebook from this menu The Calls menu contains call lists call time and call services Call services is configured in the Portable Device Manager PDM or Avaya In
17. the key is pressed e Along press on the key displays special characters e To delete a character position the prompt right from the character to delete and press Soft key Clear Accessories Belt Clips Three belt clip options are available e Hinge type clip To prevent the telephone from slipping out of for example pocket or belt e Swivel clip To be able to rotate without slipping out from the case e No clip To be able to use the telephone without a clip Telephone lanyard The Telephone lanyard is 800 mm long The lanyard is attached directly to the telephone 26 Avaya 3720 DECT Telephone User Guide 05 2010 Descriptions Leather Casing The leather casing is especially designed for the telephone The casing comes with a swivel type belt clip and the telephone is fully operational while placed in the casing Headset A headset is recommended if you frequently use the telephone and or want to have both hands free The headset comes in two versions with microphone integrated in the cable and with microphone on a boom Avaya 3720 DECT Telephone User Guide 05 2010 27 Menu Tree Note In order to continuously improve the comprehensibility of menu terms some of them in your telephone may differ from those used in the following menu trees Calls Call list gt 7891 gt e Call 01 30 7845 20 Oct 08 e More gt Time of call Edit number Save numbe
18. the charger A PIN code is required for unlocking the telephone For more information see Phone Lock settings on page 51 Unlocking the telephone The phone shows the text Turn off phone lock 1 Press Soft key Yes 2 Enter PIN code 3 Press Soft key OK Avaya 3720 DECT Telephone User Guide 05 2010 35 Calling Incoming Call The flashing LED accompanied by a ring signal and or a vibrating telephone give you notice of a Call Ring signal and vibrator can be disabled The calling party s telephone number and or name is shown The name will be shown if the calling party s telephone number is stored in the local phonebook Press to answer the call When a headset is connected to the telephone the answering button on the headset can be used to answer the call Other answering behaviours can also be set in the Settings menu The answering behaviours are Automatically and Loudspeaking see Answering on page 53 Answer a Call Your telephone rings 1 Press Off hook key to answer the call or press the Soft key E to answer the call in loudspeaking mode Decline a Call Your telephone rings 1 Press On hook key to decline the call Note A priority call cannot be declined End a Call 1 Press On hook key to end the call The duration of the call is shown in the display Note The total time of the call can also be retrieved from the menu Calls gt Call time 36 Avaya 3720 DECT Telephone User Guide 05 201
19. warm cold day Protect your telephone from aggressive liquids and vapours If the telephone has been exposed for water or condense remove the battery immediately and let it dry completely before re inserting the battery Keep the telephone away from strong electromagnetic fields Do not place a cold telephone in a charger Battery Do not immerse the battery into water This could short circuit and damage the battery Do not expose a battery to an open flame This could cause the battery to explode Do not allow the metal contacts on the battery to touch another metal object This could short circuit and damage the battery Do not leave a battery where it could be subjected to extremely high temperatures such as inside a car on a hot day Use the Desktop Charger or the wall mounted Charging Rack for charging Charge the battery for at least one hour the first time you use the battery Note that the wall mounted charger with a battery pack adapter has to be used if the battery alone is to be charged Do not charge a battery when the ambient room temperature is above 40 C or below 5 C above 104 F or below 41 F Do not attempt to take a battery apart Do not disconnect the battery unless it needs to be replaced Do power the telephone off before removing the battery Avaya 3720 3725 DECT Telephone User Guide 05 2010 13 Chemical Resistance The alpha and numeric characters printed on the exterior of the telephone
20. 0 Calling Outgoing Call Dial a Number Pre Dial 1 Enter the number 2 If needed you can press the Soft key Clear to erase the last entered digit By using the navigation key 4 it is possible to step and add delete a digit in the middle of a number 3 Press Off hook key to get the line The number is shown on the display while dialling Note It is possible to turn on off the tone sender DTMF in a post dialled number by making a long press on the key Dial a Number directly Post Dial 1 Press Off hook key to get the line 2 Enter the number Each entered digit is dialled immediately However in this case you will not be able to correct an input error Note The number will not be added to the call list when pre dial is used Dial a Number from the Call list 1 Enter the menu by pressing the Menu Soft key 2 Select Calls icon 3 Select Call list 4 Select a number The number can be edited before the call is started 1 Press Soft key More 2 Select Edit number 5 Press Off hook key Dial a Number from the Local Phonebook 1 Open the menu by pressing the Soft key Menu 2 Select Contacts 3 Select Call contact Avaya 3720 DECT Telephone User Guide 05 2010 37 4 Select contact from list or search name by entering characters The best matching entry will be automatically selected 5 Press Soft key Call or the Off hook key to make the call Dial a Name from the Central Phonebook
21. 0 0 eee ee 24 Number input mode 004 26 O OM OTRKEYS 5 asc ca we ra ad da mn 24 On hook key ee 24 Operating Area 61 Out of Coverage 2 2 61 P Personal phonebook 2 0 46 Phone lock COMA o Bele es Ma oe 22 PIN COdE 8515 Kaya Anh san a ho ap Pangan ee da 52 Q Quick Reference Guide 65 R Ringer signals ariaa ti a ate A 49 Volume oa 49 S Safety Information 7 S6ttingS HA ana Boden Ee BE RAL SP 49 ICOM Se eevee eee Ae A ke a 23 menu tee 31 Soft keys ooo ee 25 Dal pl E A in at EE A 21 Sound off key ooo a 000 24 StatuS bar 54 0 nt bd tot 21 Switch on off telephone 34 System connection CONEA A ents D gt lt nd te eee 23 T Telephone lanyard o oo a a 26 Text input mode aoa a a a 26 Transfer Call o o a ee 40 Troubleshooting o oo ee ee ee 59 73 Avaya 3720 DECT Telephone User Guide V VIDA lat een SEN ed obs teed AGG A E 49 Voice Mail 2 aaa 42 Volume adjusting during call 38 A E ch es hn Melek a Me 49 W Writing Text Numbers add space in text 2 004 26 PUSET a wise aa aun A 26 upper lower case o ooo a a 26 05 2010
22. 2 System dependent Note Your unit may have more functions than described here see User Guide Avaya 3720 DECT Telephone Basic functions Switch the telephone on off Press and hold the On hook key a Make a call Dialling can be made in the following ways Dial the number and press the Off hook key ga e Press the Off hook key and enter the number Dial a number from the Local phonebook Enter the Contacts menu Select Call contact select the name from the list and press Call or the Off hook key a Dial a number from the Central phonebook Enter the Contacts menu Select Central phonebook gt Search by Avaya 3720 DECT Telephone Quick Reference Guide name number last result and press Search Press Off hook key n Answer End a call When the ring signal sounds press the Off hook key to answer To end the call press the On hook key ad The total call time is shown in the display Turn loudspeaking function on off During a call press the left Soft key to turn the loudspeaking function on off Turn audio signals on off In stand by mode a long press on the Sound off key changes between audio signals on off The Sound off icon amp indicates a completely silenced telephone A short press on the Sound off key before answering a call silences the ring signal Lock Unlock the keypad manually Press the key to lock unlock and then Soft key Lock Yes The Locked keypad f icon indicates a
23. AVAYA Avaya 3720 DECT Telephone connected to Avaya Aura Communication Manager and IP Office User Guide 21 603360 05 2010 Issue 2 0 2009 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases For full legal page information please see the complete document Avaya Legal Page for Hardware Documentation Document number 03 600759 To locate this document on our Web site simply go to http www avaya com support and search for the document number in the search box Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentatio
24. Chemical resistance a a 14 ch Aya tintas TA 18 Conference Call 4 40 Contacts ICON ima LN ala a Da ia 23 menu tree 30 Contrasts coa 3 72 aad ned ra 50 D Dispose of old equipment 9 DTMES e a 0 ae 89 Sede ay vee bl de fae heb dal bh OOS 37 41 Avaya 3720 DECT Telephone User Guide E Earpiece 2 ee 18 F Frequency range a 11 H Handsfree key 17 Headsets or ra ota a a 50 CONO 17 Icon answered call 2 2 0 ee 22 full battery 0 000000 22 keypad lock 2 eee eee 22 loudspeaking off 22 low battery a a 22 missed call 2 ee ee 23 outgoing call ee 22 Ring signalmuted 22 Signalstrength 22 Idle mode date c h sem Ad 21 Mera a ede ee le ee Bh Oe ei BY 21 user identity 000 21 In Call menu tree 2 an 32 L banguage 2 4 44464 4 a ee Ae eR 53 Wainyard o Pent sa a aoa Bo a 26 Lock Unlock keypads ca ta sts a ators We oe YOR eb 34 telephone 35 Loudspeaker 2 ee 18 Loudspeaking 2 2 ee 22 36 M Menutabs 2 0 00 eee ee eee 23 Menu Tree 2 ee 2 28 Microphone si cd Rana RS SANG 18 38 05 2010 72 Microphone off ICOM Ayah id ete tek oe eS 22 Missed calls o 45 N Navigation Key 2 0
25. HE PRODUCT S TO THE POINT OF PURCHASE WITHIN TEN 10 DAYS OF DELIVERY FOR A REFUND OR CREDIT Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on Hardware Hardware means the standard hardware Products originally sold by Avaya and ultimately utilized by End User License Type s Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Third party Components Certain sof
26. KIT EU No 700466287 DECT HS ADV CHARGER KIT UK No 700466295 DECT HS ADV CHARGER KIT NAR No 700466303 DECT HS ADV CHARGER KIT AU Sensitive Electronic Environment EU EFTA only Only use this product in countries where the appropriate authorities have given their authorisation The CE symbol on the product certifies its conformity with the technical guidelines concerning user safety and electro magnetic compatibility valid at the time of approval in accordance with European directive No 1999 05 EC CE The product Avaya 3720 DECT Telephone complies with IP44 the product Avaya 3720 DECT Telephone complies with IP42 both according to IEC 529 EN 60 529 Avaya 3720 3725 DECT Telephone User Guide 05 2010 7 Any radio based equipment can potentially cause interference with other equipment and can be interfered from other equipment This also applies for DECT equipment However due to the very low transmission power level the changes for interference are very small Research proves that operational DECT phones normally don t influence electronic equipment however some precautions must be taken into account for sensitive electronic equipment e g sensitive laboratory equipment When DECT phones operate in straight nearness of sensitive electronic equipment incidental influence can appear You are advised not to place the DECT phone on or close less then 10 cm to this kind of equipment even in standby mode Regulatory Com
27. Press Soft key Back to save the setting Change the Menu Language You can choose between Deutsch German English Espa ol Spanish Francais French Note In every language the menu item language is shown with a prefixed Asterisk This might help you to change the language of a telephone set to a language you do not understand 1 Select Language 2 Select language 3 Press Soft key Select to save the setting Change Owner ID The Owner ID is set to identify the telephone and it s shown in the idle display Avaya 3720 DECT Telephone User Guide 05 2010 53 1 Select Owner ID 2 Enter identity 3 Press Save to save the setting In Charger Redirect Calls when placed in Charger Calls can be redirected to another extension when the cordless telephone is placed in a charger Then it will not ring when receiving a call The function is automatically cancelled when the telephone is removed from the charger Note The function and the extension must be programmed in the PBX to be able to redirect calls 1 Select In charger 2 Select Redirect Switch off While Charging When the cordless telephone is placed in the charger it can be switched off while it is charging When it is removed from the charger it will switch on again 1 Select In charger 2 Select Switch off Deactivate the Charging Mode 1 Select In charger 2 Select No action 3 Press Select to save the setting System Only
28. adio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Avaya 3720 3725 DECT Telephone User Guide 05 2010 9 Privacy of communications may not be ensured when using this cordless telephone Use of non manufacture approved accessories may violate the FCC RF exposure guidelines and should be avoided Exposure to Radio Frequency Signals This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment This device complies with FCC SAR limit of 1 6 W kg The maximum SAR value measured when used at the ear and when worn on the body using belt clip SAR With Bluetooth Without Bluetooth values Head 0 104 W Kg 0 072 W Kg Body worn 0 029 W Kg 0 036 W Kg This device and its antenna must not be co located or operating in conjunction with any other antenna or transmitter Information to User This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device
29. ae 42 Menu Operation gt 6 6 2 ee eee 242 2 43 A A oe ne an oes Mis oe ev oh Sa a Gao wh ae ek es a le rs cay ee ee 43 Cliste o sk mn Akon 5 Ke SS RARE ROSES SENS HR 43 Missed cals aros hore RE SS Re OEE RO REN wR OR UN 45 UMD ada amp ocd amp OE Oe i A A Bee A 45 Call Servis sisi eT RES REN REE OER DE EY OO 45 CONTAGES eta ee dad ek eh ra a ee le ade Sn a Re les ee a de We LA An 46 4 Avaya 3720 DECT Telephone User Guide 05 2010 o 2 amp 4 4 at b hm bae dS Oe de bh Se ee Ee Be A 47 Add Contact s c soare RA me ew 47 ECW COMME 2664 8 eh ea OE RES SAE Po eS Ow HOS YS 48 Delte DAR a a AA SEES a RA 48 Central Phonebook sas es a a a 48 DEIS AAA AENA RARA ARA EAS 49 Sound and Alert a 2 ee 2 49 AA O O 50 BP lt lt KE OES SESE ABRHDLOKRELAA A SOE ja aan EE 50 Time amp Date sr ee ea Ge OA RK Be me NW OK 50 Phone Lock settings 2 2 62 es bbe eee eee ee ee 51 ANSIA c o 6 64 4 eds Sh SOME Oe AAA AA 53 Change the Menu Language 2 2 0 eee eee 53 Change OwneriD er ba A AA AAN ARA ARA 53 CHAISE gt e cuencia AAA AAA 54 o AAA ENT 54 Devic Oa LK AAA 56 Advanced Functions ui 57 Admin MENU ssor 65 e ER OATES PRES AAA MOG OH CPE YS 57 System Handlihg ici corr YE DS EH 58 Software Upgrade 2 2 ii 58 TOUS o e 5 0 hE a A LAS Ee Oe 59 Operation Notice are 61 Accessibility and Voice Quality
30. and the charger to direct sunlight for long periods Keep the telephone and charger away from excessive heat and moisture e Donot allow heavy objects to fall on the telephone e Donot allow children to play with the product packaging material Product packaging material is often small and may present a choking hazard e Do not allow children to play with the telephone It is not a toy Children could hurt themselves or others Children could also damage the telephone e Donot expose to prolong light Usage Like all other cordless telephones this cordless telephone uses radio signals which do not guarantee a connection set up under all circumstances Generally you should therefore not rely exclusively on cordless telephones when making indispensable calls for example medical emergencies 12 Avaya 3720 3725 DECT Telephone User Guide 05 2010 Important Safety Information Environmental Requirements Cordless Telephone Only use the telephone in temperatures between 0 C to 40 C 32 F to 104 F Avoid exposing the telephone for direct sunlight or close to other heat sources Do not expose the telephone to open flame Keep the telephone away from excessive heat and moisture Avoid sudden temperature changes to prevent condensation in the telephone It is recommended to put the telephone into an air tight plastic bag until the temperature is adjusted for example when entering or leaving a cold heated building on a
31. available systems are displayed It is possible to switch between the systems if they are configured in the Portable Device Manager PDM or Avaya In Building Wireless Server AIWS see nstallation and Administration Manual DECT R4 Change System 1 Select System 2 Select Change System 3 Select Automatic or a specific system If the telephone is set to Automatic it selects a system according to the priority list see Priority on page 56 54 Avaya 3720 DECT Telephone User Guide 05 2010 Menu Operation Note Automatic doesn t work if your system list comprises IP DECT and Integral DECT systems Subscribe System The cordless telephone can subscribe up to eight different systems To subscribe a new system the Park Portable Access Right Key and Ac Authentication code related to the system you are going to log on to are needed Contact your system administrator for more information The IPEI code is a unique code which has been assigned to the cordless telephone see also Admin menu on page 57 1 Select Subscribe The IPEI of your telephone is displayed Press Soft key Next Enter System name Press Soft key Next Select your system Press Soft key Next Enter PARK code NO A FON Note Do not enter a key after the code 8 Enter AC code Press Next An information text Protection on is displayed Note The AC code s length must be between 4 to 8 digits 9 Select Yes No if the new sys
32. bers of the conference call Call Back To enable call back when a call is made to a busy telephone and to be altered when the telephone is free 1 D 01 2 N Press Soft key More Select Call back Press Soft key Select Press On hook key Wait until the telephone alerts When the telephone alerts press Off hook key The call will automatically be started 40 Avaya 3720 DECT Telephone User Guide 05 2010 Calling Call Waiting During a call A second call appears and the a short tone could be heard 1 Press the Soft key More 2 Select Call waiting 3 Press Soft key Select Your are connected with the new caller The other part is put on hold When the line is free it will automatically call the hold part again This is system dependent Note You can also accept the second call by pressing the Off Hook key DTMF During a call 1 Press the Soft key More 2 Select DTMF 3 Press Select This will enable the use of Dual Tone Multi Frequency DTMF signals Loudspeaking Function During a call the loudspeaking function can be activated 1 Press left Soft key To turn loudspeaking function off again 1 Press left Soft key again Call Diversion All calls internal calls external calls calls when busy or calls at no answer can be diverted to another telephone number The diversion is made via the menu Calls gt Call services gt Divert calls See Divert Internal External Calls on page 46
33. ctive Fault Probable cause Action or comment No display The battery level is low or the Charge the battery or contact telephone is defective system administrator No ringing The ringer off icon is on or ringer Long press on the Sound off key or increase volume or contact system administrator No change in time amp date setting PBX dependent Changes in the telephone appear after a maximum of 24 hours after a change in the system or by tuning the telephone off and on again Error or warning messages Display shows Probable cause Action or comment No access The network is in range but no access rights Switch telephone off and then switch it on again or contact system administrator No System The telephone beeps once a minute during max 30 minutes with a low tone followed by a high tone if enabled the vibrator also follows the beeps The telephone is out of coverage or telephone is defective Stop the beep with the Silent off key and go into range Note When re entering the coverage area it can take a couple of minutes before the telephone automatically has registered into the system or contact system administrator Avaya 3720 DECT Telephone User Guide 05 2010 59 SERVICE NEEDED Parameters corrupt The telephone is defective Select the reset option on the middle soft key if available Upgrade the telephone s software to ve
34. e icons and text in the display indicate functions and settings to which you have access The display normally shows date and time the Owner ID and telephone number The Owner ID can manually be set by the user Figure 3 Example of a display configuration in idle mode 14 10 2008 2 System name 3 Peter 1234 4 Figure notes 1 Status bar 3 Active area 2 Header bar 4 Soft key bar The top row Status bar is used for icons which give the user information for signal strength missed call time and battery status This row is always visible in all screens The next row Header bar displays the current date headset connection phone lock etc The next rows Active area are used for information such as the name of the system to which the cordless telephone is connected to A user identity provided from the system and or an Owner ID can also be displayed if configured in the Settings menu This is also a the area for pop up text for example missed calls or to confirm an action The bottom row Soft key bar is used for Soft keys The functions for the Soft keys cannot be changed Avaya 3720 DECT Telephone User Guide 05 2010 21 Icons ss m E SG A A Mm va ng e Signal strength icon is visible when the cordless telephone is connected to a system The bars shown in display depends on the signal strength Full Battery icon is displayed in the upper right corner Low battery icon is shown when the battery
35. elephone User Guide 05 2010 43 44 Edit Number from Call list before starting a call 1 Select number from Call list 2 Press Soft key More 3 Select Edit 4 Change the number and press Call View the Time of a Call 1 Select number from Call list 2 Press Soft key More 3 Select Time of call The time and date is displayed Save Number 1 Select number from Call list Press Soft key More Select Save number Select between Work number Mobile number and Other number Press Soft key Add Enter name and press OK to save the setting A E Delete Number from the Call list 1 Select number from Call list 2 Press Soft key More 3 Select Delete 4 Select Yes to delete the entry from the list Delete all entries from the Call list 1 Select number from Call list 2 Press Soft key More 3 Select Delete all 4 Select Yes to delete all the entries from the list Note All entries in the call list will be deleted when the battery is removed Avaya 3720 DECT Telephone User Guide 05 2010 Menu Operation Missed calls Note A call is defined by your telephone as missed if it is not accepted within a time period specified in PDM or AIWS Accepting the call later an entry in the missed call list is set though 1 Select Missed calls 2 Step with the a and v to scroll in the list 3 Press Soft key Call to call back As in Call list there is a Soft key More where it is possible to view the time date
36. he list or enter name in the search field 3 Press Soft key Call It is also possible to edit the contact by selecting View gt More Add Contact 1 Select Add contact Add New Contact 8 Bs OT r Ce S S Select New Select Add and enter the name of the contact Press Soft key OK Select Work Number Mobile number Other number Press Soft key Add Enter telephone numbers Press Soft key OK Press Soft key Save and then Back Different ring signals can be set to distinguish this contact from another contact Add from Call List OY OV E OS E Select From call list Select number Press Soft key Add Select number type Press Soft key Select Press Soft key Add and enter name for the contact Avaya 3720 DECT Telephone User Guide 05 2010 47 7 8 Press Soft key OK Press Soft key Save Edit Contact 1 2 3 4 Select Edit contact Select contact and press Edit twice Enter new name number and press OK Press Soft key Save Delete Contact 1 2 3 Select Delete contact Select contact and press Delete Press Soft key Yes to confirm Central Phonebook In the Central phonebook it is possible to search by name or number The last search result can be displayed When the search result is ready it is possible to view contact information and to add the number to new contact by selecting the Soft key More You can also call the number by selecting the Soft key Call
37. ick Reference Guide Turn the automatic keypad lock on off Enter Settings EJ and step to Locks Select Automatic key lock off on select On Off and press Back A locked keypad is indicated by the Key lock icon To unlock press the key and then Soft key Yes Accessories The following accessories for the Avaya 3720 DECT Telephone are available Standard clip Desktop chargers Also available Telephone lanyard Rackmount charger Avaya 3720 DECT Telephone Quick Reference Guide Index A Accessories o oo a a 15 26 Admin Menu 57 Alphanumeric Keys 2 ee a 25 Antennas s real a aei m Bg dnd he la at aa o da a i 18 B Battery a dA A ie ad 18 62 low battery oh 62 Belt Clips se 41 at Aa bela Ra Al Pan far ars 26 Cc GalliBACK tems Mot a one bh OO Ae ad 40 Call decline n s u aire oe a Bales ae as 36 Call diversion 20004 46 Calliiito x Jc toe ata LEBAK u id 28 Call list lt cs A3 o ASN Na oh cat As 43 delete entries aoa a a a a 44 Call services o o oo 45 Gall Waiting enc i Gaede a EN an Be a a 41 Calling co ane oR ok Aa te di 36 dialanumber 37 name in the phonebook 37 number from the call list 37 Calls icone ms o mado das ve cathy ae 23 Ment tee pa a Sent A 28 A O eee 18 Centralphonebook 46 48 CHARGERS sean A Jual Hat ar ah al o 19 disconnect telephone 00 20
38. is put on hold 2 Dial the number Note You can also start a new call via Soft key More gt New Call Dial the number and press Soft key Call Switch between Calls A new Call is started during conversation the first call is on hold 1 Press Soft key R This will switch between the calls Note You can also switch between the call via Soft key More gt Switch End a Call A new Call is started during conversation the first call is on hold 1 Press the On Hook key This will end the current call The held call rings again as priority call Note You can also end the call via Soft key More gt End Call Avaya 3720 DECT Telephone User Guide 05 2010 39 Transfer a Call A new call is started during conversation the first call is on hold 1 2 3 Press Soft key More Select Transfer Press Soft key Select This will connect the first caller with the person you want to transfer the call to Transfer to new Call MAI A Press Soft key More during the call Select Transfer to new call Press Soft key Select Dial the number to the person you want to transfer the call to Press Off hook key to transfer the call Starting a Conference Call A new call is started during conversation the first call is on hold al 2 3 Press Soft key More Select Conference call Press Soft key Select The person initiating the conference call is the conference leader and the other are participant mem
39. lephone User Guide 05 2010 Attach the Hinge type Clip Attach the hinge clip as described in the illustration below Figure 7 Click on the clip Attach the Swivel type Clip Attach the swivel clip as described in the illustration below Figure 8 Click on the clip Avaya 3720 DECT Telephone User Guide Maintenance 05 2010 63 64 Avaya 3720 DECT Telephone User Guide 05 2010 AVAYA Avaya 3720 DECT Telephone Quick Reference Guide LED Headset connector Shows time and icons Display Shows date and icons Soft keys Shows the soft key TEN function Navigation key On Off and Off hook key On hook key Voice mail Alphanumeric keys Key lock and Sound off button Upper lower Space Microphone Display Icons F Signal strength m Battery status 2 Microphone off XQ Loudspeaker on l Loudspeaker off Sound off A Ring volume set to silent E Headset connected Missed call e Incomming call e Outgoing call System connection f Key lock Phone lock Avaya 3720 DECT Telephone Quick Reference Guide Product presentation The cordless telephone is designed to be used in office environment It is intended for telephony and has high quality voice Functions 3720 Local phonebook 250 contacts Central phonebook Company phonebook Vibrator Headset connector Microphone on off during call Loudspeaking function Voice mail access Centralized Management xx x X x X i
40. lso called Europe e MM DD YYYY e g 9 17 2008 also called US e YYYY MM DD e g 2008 09 17 ISO 8601 e MMM DD YYYY e g Sept 17 2008 e DD MMM YY e g 17 Sept 08 e DD MM YYYY e g 17 09 2008 e DD MM YYYY e g 17 09 2008 3 Press Soft key Select to save the setting Set Local Time and Date Format 1 Select Time amp Date and press Select 2 Select Set time date The actual time will be displayed Selectable time and date format e 12 00 AM PM e 2008 Jan 1 3 Change the time date by pressing the navigation key To move to the next level press lt gt 4 Press Soft key OK to save the setting Phone Lock settings Activate the Automatic Key Lock To prevent accidentally pressing keys and making a call the keys can be locked automatically If this function is activated it locks automatically a short time after the last keystroke 1 Select Locks 2 Select Automatic key lock 3 Select On for activation of automatic key lock Avaya 3720 DECT Telephone User Guide 05 2010 51 Activate the Phone Lock The telephone can be protected for unauthorized use If this function is set to On it locks automatically a short time after the last keystroke and a PIN code has to be entered at power on When it is set to On in charger it locks when switched off or placed in a charger The default phone lock code 0000 can be changed to any 4 8 digit personalized code Note If the PIN code is forgotten it can be removed by yo
41. man beings and the environment Never dispose of these items together with unsorted municipal waste household waste In order to protect the environment public collection points have been set up to ensure the correct disposal of old electrical and electronic equipment marked with this symbol To reduce the risk of these substances being released into the environment and to reduce the burden on natural resources it is also possible to participate in Avaya s used equipment return system This system ensures the correct recycling of old equipment as well as the re utilisation of individual components Regulatory Compliance Statements USA and Canada only Portables without Portables with Bluetooth Bluetooth FCC ID BXZDH4 FCC ID BXZDH4BL IC 3724B DH4 IC 3724B DH4BL US 9FVW4NANDH4 US 9FVW4NANDH4 FCC compliance statements This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to r
42. must accept any interference received including interference that may cause undesired operation Modifications Changes or modifications to the equipment not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment IC Requirements for Canada This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la Classe B conforme a la norme NMB 003 du Canada 10 Avaya 3720 3725 DECT Telephone User Guide 05 2010 Important Safety Information Frequency Range The telephone is a radio transmitter and receiver When it is on it receives and sends out radio frequency RF energy The telephone operates on different frequency ranges depending on market and employs commonly used modulation techniques EU 1880 1900 MHz USA 1920 1930 MHz LA 1910 1930 MHz BR 1910 1920 MHz Power Supply The mains voltage of the adapter should match the local mains voltage this can be 110 V or 230 V Check if both voltages do match before installing the charger and adapter Safety Precautions Do not open the cordless telephone or charger this could expose you to high voltages Have all repairs carried out by authorized service personnel Do not allow the charger and the battery contacts to come into contact with conductive objects such as keys paper clips rings or bracelets Do not allow the cordless telephone and charger to come i
43. n and Avaya does not necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http www avaya com support Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Software License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http support avaya com Licenselnfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN T
44. ntact and press Select Enter the first letter in the name or the whole name will be displayed in Search field while entering text or step in the contact list Select the name and press Call To edit the contact Select Edit contact select the name and press Edit Make your changes and press OK and then press Save To add a contact select Add contact select New or From call list Press Add enter the name and press OK Select Number enter the number press OK and press Save To delete a contact select Delete contact select the name press Delete and then press Yes Use the central phonebook Enter Contacts E and select Central phonebook Select Search by name Search by number or Last result Enter the first letter s in the first name and or the first letter s in the family name Press Search The Central phonebook will be searched and a list of matching names will be displayed You can step to the next entry in alphabetic order by pressing the Navigation key Press More to add contact or press Call or the Off hook key to make the call Use the company phonebook The company phonebook has to be imported via the PDM AIWS before it will be visable in the handset See User Guide Avaya 3720 DECT Telephone Enter Call list A contact from the company phonebook is marked with the symbol Select name number and press Call only work number is available for the contact and it is not editable Avaya 3720 DECT Telephone Qu
45. nto contact with water or chemicals Only use the plug in AC adapter and battery type supplied Do not use AC adapters which are visibly damaged cracked or broken housing and keep the ventilation slits on the plug in AC adapters free Do not use the cordless telephones in vehicles or in hazardous locations This product contains magnetic material Be aware that small metallic objects may stick for example to the loudspeaker This may deteriorate the audio quality and can be harmful Save this manual It includes important safety information and operating instructions Save all instructions for future reference Position the electrical cord to the AC power supply where it is least likely to be subjected to damage or stress Avaya 3720 3725 DECT Telephone User Guide 05 2010 11 e Remove the electrical cord from an outlet by pulling gently on the AC adapter not by pulling the cord e Remove the battery before cleaning the telephone to reduce risk of electric shock e Unplug the battery charger from a power source before cleaning the telephone to reduce risk of electric shock e Do not use auxiliary equipment with the telephone which is not exclusively recommended by the manufacturer see Accessories on page 15 The use of any auxiliary equipment not recommended by the manufacturer may result in fire electric shock or injury and will void the warranty e Donot expose the telephone to open flame e Donot expose the telephone
46. of the call edit the received number add to contacts delete received numbers See Call List on page 43 for information about the same functionality in Soft key More Call Time The total time of the previous call and last call is displayed 1 Select Call time 2 Press Soft key Back to return to the Calls menu or Hook on key to return to the idle view Call Services Note These functions are system dependent The parameters are set up in the Portable Device Manager PDM or Avaya In Building Wireless Server AIWS see Installation and Administration Manual DECT R4 Absence Handling The reason for being absent and the return time can be specified here When set it is reflected in the AIWS absence list for administrative purposes Note Redirect in charger must be set to use absence handling Select Call services 2 Select Absence If the cordless telephone is preprogrammed a number of absence reasons can be displayed for example Lunch Meeting Trip etc Press Soft key Select Enter time or date Avaya 3720 DECT Telephone User Guide 05 2010 45 Deactivate the Absence Setting 1 Enter Call service in the menu 2 Select Deactivate 3 Press Soft key Select Divert Calls The user can divert calls to another extension 1 Select Divert calls Divert Internal External Calls 1 Select Internal External 2 Select Activate 3 Enter number to divert to 4 Press Soft key OK To stop diversion select Deactivate
47. onmental Requirements 2 13 Taro MERE ss se mi s A A AA AAA 15 Functions and Accessories 15 A AA ah ee cee el Ae wy de N 15 etos bo FRE RRS OES RSP OH AA ew HS 15 Descriptions o sc ae OA Oe AAA Se Rai A 17 Avaya 3720 DECT Telephone 2 2 2 eee ee eee ee es 18 Chargers AIN 19 Desktop Chargef so gt esama ai RA OO ee 3 19 Charging the telephone in Desktop charger 19 Rackmount Charge o doe ee Oe OL KOS SOS Se SES EO 20 Icons and Text in the Display 2 2 cee 21 Keys and Buttons ae ae aa A AR AAA 24 CIP orar 24 On hook and On Off Key naaa 24 Navigation Key sor rara ew SHREDS CEE ARA EES A 24 Sound OROYA AAA AA 24 Key Lock and Upper Lower Case Key o 405 24 o AAA 25 Alphanumeric Keys 2 ooooocomori AR AR 25 AECRESOTIBR dco cerrara AAA A 26 Beep cairo a AAA AAA 26 Telephone lanyard acc A AA 26 Leather CB 35 a AA A A ARANA 27 Headset o s ra a a a AA RO 27 MEN TSO e aro ie e A A a ea aos ada 28 CONS cig 2 UA A oa PR a 28 GONTAC S 4 425 G4 EK MO OS DOREY GOW Se RR eC Re we Re Oe 30 SOWING fete is e CEES CERO EE A eee A 31 Oe ee ee ee ee ae er es ee ee ee ae ha 32 Basic Operationt ermita ew we A ea we 3 34 Avaya 3720 DECT Telephone User Guide 05 2010 3 Contents Switch the Telephone On Off o 34 Turn the Audible Signal On Off
48. pliance Statements EU EFTA only Permission and Conformity We Avaya GmbH amp Co KG declare that the product line DECT R4 concurs with the basic requirements and other relevant provisions of EU Directive 1999 5 EU concerning radio equipment and telecommunications terminal equipment and the mutual recognition of their conformity Intended use This equipment is intended for connection to radio interfaces DECT of Avaya PABX systems It is compliant with the essential requirements of the EU Directive 1999 5 EU Radio and Telecommunication Terminal Equipment R amp TTE Due to the differences of the individual public networks and network operators this compliance does not by itself give an unconditional assurance of successful operation at every network termination point For the time being we are not aware of any network on which the equipment will not work due to its design In the event of problems you should contact your equipment supplier or your Avaya service The conformity declaration can be accessed at the following Internet address www avaya de gcm emea de includedcontent conformity htm or search the index using the key term Conformity 8 Avaya 3720 3725 DECT Telephone User Guide 05 2010 Important Safety Information Always dispose of old equipment correctly keep our environment tidy EU EFTA only x Old electrical and electronic equipment marked with this symbol can contain substances hazardous to hu
49. r Send message Delete Delete all e Back Missed calls gt 7682 gt e Call 05 26 7845 23 Sep 08 e More gt Time of call Edit number Save number Send message Delete Delete all e Back 28 Avaya 3720 DECT Telephone User Guide 05 2010 Menu Tree Call time Total time 03 47 06 Last call 00 00 07 Call services Absence Deactivate Lunch Meeting Trip Vacation Out Absence 1 Absence 4 Divert calls Internal External No reply When busy General purpose 1 Name General purpose 4 Name 1 Visible if defined in the Portable Device Manager PDM or Avaya In Building Wireless Server AIWS Avaya 3720 DECT Telephone User Guide 05 2010 29 Contacts Call contact Search lt From contact list gt Add contact New Name Work number Mobile number Other number Ring signal From call list Edit contact Search lt From contact list gt Name Work number Mobile number Other number Ring signal Delete contact Search lt From contact list gt Central Phonebook Search by name e Call Search by number e More gt View contact Add to contacts Send message e Back Last result 1 System dependent 30 Avaya 3720 DECT Telephone User Guide 05 2010 Menu Tree Settings E Sounds amp Alerts
50. rger The Basic Charger is delivered with a plug in power supply and is connected into an ordinary wall socket The Advanced Charger is delivered with a power supply adapter The adapter is connected with a power cord to the wall socket and the Charger itself is supplied from the adapter See also Installation and Administration Manual DECT R4 Note Only use the charger within the temperature range of 5 C 40 C A Important Only use the provided power supply see Installation and Administration Manual DECT R4 Charging the telephone in Desktop charger When the charger is connected to external power supply normal operation is done as follows Avaya 3720 DECT Telephone User Guide 05 2010 19 Telephone charging 1 Place a cordless telephone in the charging slot to start charging Telephone disconnection 1 First tilt the telephone forwards 2 Then lift the telephone upwards Note Do not try to lift the telephone upwards before tilting it forwards Rackmount Charger The Rackmount Charger is used for charging several cordless telephones to synchronize parameters and for software download The built in power supply can charge up to six cordless telephones See Installation and Administration Manual DECT R4 20 Avaya 3720 DECT Telephone User Guide 05 2010 Descriptions Icons and Text in the Display All functions and settings available to the user are shown as icons and text in the display Th
51. rger e Rackmount Charger e Leather case Avaya 3720 DECT Telephone User Guide 05 2010 15 e Belt Clip e hinge type e swivel type e Telephone lanyard e Headset with microphone on boom e Headset with microphone on cable 16 Avaya 3720 DECT Telephone User Guide 05 2010 Descriptions Descriptions Figure 1 Description of the cordless telephone 12 2 7 v 8 7 E 9 1 Headset connector 8 Voice mail access The headset connector is for connecting a To listen to a voice mail headset The connector is protected against dust by using the headset connector cover 2 Left Soft key 9 Key lock and Upper Lower case Used with GUI Combined key lock and Upper Lower Case 3 Middle Soft key 10 Space Used with GUI To add space between text 4 Right Soft key 11 Sound off Used with GUI Turn off on audible signals in idle mode silencing the ring signal at incoming call and also to turn the microphone on off during a call Avaya 3720 DECT Telephone User Guide 05 2010 17 5 On Hook On Off key 12 LED Combined button to end a call to return to Indicates incoming call and charging idle mode and to switch the telephone on off by long press 6 Navigation key 13 Display Navigation key with Left Right Up Down The full graphic type display is 112 pixels wide and 115 pixels high The display is monochrome black and white with backlighting 7 Off Hook key To answer a call and to pre dial a number and to post dial
52. rsion 3 0 0 or greater If the problem persists the telephone needs repair Note Display message only shown in English Enter PIN code The telephone lock is activated Enter the required PIN code If PIN code lost enter new via PDM AIWS or do a factory reset via PDM AIWS Battery low charge now The battery level is low Charge or replace the battery Phonebook is not available at the moment The phonebook does not respond not available at the moment Try again later or if fault persists do a factory reset via admin menu or PDM AIWS Voice mail number not defined There is no Voice mail number defined in the telephone Define a Voice mail number via PDM AIWS 60 Avaya 3720 DECT Telephone User Guide 05 2010 Operation Notice Operation Notice Accessibility and Voice Quality The base network is not always available If you do not get in contact with your system contact your system administrator For best voice quality avoid positioning near computer radio or similar equipment Operating Area You can only use your cordless telephone in the area that is covered by your system Outside this area you will loose contact with the system The signal strength icon will be low and Searching will be displayed Out of Range When you leave the system s coverage area a short beep will sound and the text Searching will appear in the display The out of range beep
53. tem is to be protected It is not possible to delete a protected subscription 10 Press Soft key OK A searching mode starts Unsubscribe System 1 Select Unsubscribe to delete a System subscription 2 Select Delete Note It is not possible to delete a protected subscription Rename System It is possible to change the name of the system in the telephone Avaya 3720 DECT Telephone User Guide 05 2010 55 1 Select Rename System 2 Select system to rename 3 Enter new name 4 Select Save Priority The default order of priority is the order of entered subscriptions This means that the first subscribed system has the highest priority This list can be edited by the user It is possible to set the systems in priority by moving them up or down in the list Note This is used in combination with system set to be Automatic see Change System on page 54 1 Select Priority 2 Change the priority if needed by selecting Up or Down The priority will be saved when Back is selected Device info This is where software and hardware information of the cordless telephone is found 1 Select Device info 2 Depending on the info your are looking for select Software Hardware IPEI IPDI or USER ID 56 Avaya 3720 DECT Telephone User Guide 05 2010 Advanced Functions Advanced Functions Admin menu The telephone has a hidden menu for system administrators See also nstallation and Administration Manual DECT RA
54. tware programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya s Web site at http support avaya com ThirdPartyLicense Interference Using a cell mobile or GSM telephone or a two way radio in close proximity to an Avaya IP Telephone might cause interference Security See http support avaya com security to locate and or report known vulnerabilities in Avaya products See http support avaya com to locate the latest software patches and upgrades For information about secure configuration of equipment and mitigation of toll fraud threats see the Avaya Toll Fraud and Security Handbook at http support avaya com Contents Important Safety Information 6 7 Sensitive Electronic Environment EU EFTA only 7 Regulatory Compliance Statements EU EFTA only 8 Always dispose of old equipment correctly keep our environment tidy EU EFTA only 9 Regulatory Compliance Statements USA and Canada only 9 Frequency RANGES 0 0 A AAA AIR AA ANA 11 Power Suppi morra ra A RE RO ARE 11 Safety Precautions so na raa e aaa e a e e se eee ee kee 11 A A 12 Envir
55. ur administrator Select Locks Select Phone lock Select Auto phone lock Select On or On in charger Enter PIN code Press Soft key OK Sl 2 ee Deactivate the Phone Lock 1 Select Locks Select Phone lock Select Auto phone lock Select Off Enter PIN code Press Soft key OK 2 ae eS Change PIN Code Select Locks Select Phone lock Select Change PIN code Enter the old PIN code Press Soft key OK Enter the new PIN code Scroll down with w to Confirm PIN code Enter the new PIN code again OA Oa 8 Oo N Press Save 52 Avaya 3720 DECT Telephone User Guide 05 2010 Menu Operation Answering The default setting for the telephone is to use the Off hook key when answering a call The answering behaviour can be configured to answer the call automatically i e without pressing a key or and in loudspeaking mode It is also possible to set the answering behaviour to any key or hook off Note The automatically answer mode is only relevant when a headset is connected 1 Select Answering Answering Key The answering key is by default set to Hook off It can also be set to Any key 1 Select Answering key 2 Mark Any key or Hook off 3 Press Soft key Back to save the setting Answering Behaviour 1 Select Answering behavior 2 Select Automatically Loudspeaking Press Soft key Change to change the setting The check box will be marked To remove the setting press Change again 4
56. will be repeated every minute for 30 minutes It is possible to turn the sound off by pressing the Sound off key key When re entering the coverage area it can take a couple of minutes before the telephone automatically has registered into the system Avaya 3720 DECT Telephone User Guide 05 2010 61 Maintenance Charge the Battery Place the telephone in the desktop charger or in the rack charger The battery is being charged when the LED on the telephone is steady orange When the battery is fully charged the LED will be green An animated battery icon is also shown in the display indicating charging by starting with El its current charge and ending with the full charge A filled Battery icon indicates a fully charged battery Note Only use the prescribed chargers for charging Replace the Battery If the standby time for the cordless telephone becomes too low the battery should be replaced by a new one Please contact your system administrator or your supplier for information about new batteries Replace the battery as described in the illustration below The battery is connected to the cordless telephone in such a way that no miss contact is possible Note The battery cable should be placed in such a way that it cannot be trapped while closing the battery lid see illustration below Figure 6 Battery replacement A Important Do not disconnect the battery unless it needs to be replaced 62 Avaya 3720 DECT Te
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