Polycom VVX 600 Addendum to the UCS 4.1.0 Administrators` Guide
Contents
1. Polycom ADMINISTRATORS GUIDE Software 4 1 2 December 2012 1725 44644 401 Rev A1 Polycom VVX 600 Business Media Phone Addendum to the Polycom UC Software 4 1 0 Administrators Guide Polycom VVX 600 Business Media Phone Administrators Guide Copyright 2012 Polycom Inc All rights reserved 6001 America Center Drive San Jose CA 95002 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice Trademarks POLYCOMB the Polycom logo and the names and marks associated with Polycom products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries2. All other trademarks are property of their respective owners No portion hereof may be reproduced or transmitted in any form or by any means for any purpose other than the recipient s personal use without the express written permission of Polycom Disclaimer While Polycom uses reasonable efforts to include accurate and up to date information in this document Polycom makes no warranties or representations as to its accuracy Polycom assumes no liability or responsibility for any typographical or other errors or omissions in the content of this document Limitation of Liability Polycom and or its respective suppliers make no representations about the suitability of the information contained in this document for any purpose Information is provided as is without warranty of any kind and is subject to change without notice The entire risk arising out of its use remains with the recipient In no event shall Polycom and or its respective suppliers be liable for any direct consequential incidental special punitive or other damages whatsoever including without limitation damages for loss of business profits business interruption or loss of business information even if Polycom has been advised of the possibility of such damages Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback Email your opinions and comments to VoiceDocumentationFeedback polycom com Polycom Visit the
3. lt MACaddress gt enter your phone s 12 digit MAC address If you see lt installed directory gt enter the path to your installation directory Indicates that you need to select an item from a menu For example Settings gt Basic indicates that you need to select Basic from the Settings menu Used for configuration parameters If you see a parameter name in the form parameter the text is referring to all parameters beginning with parameter See Reading the Feature Parameter Tables in the UC Software 4 1 0 Administrators Guide for an example Information Elements The following icons are used to alert you to various types of important information in this guide Icons Used in this Guide Name Note Administrator Tip Caution Warning Web Info Timesaver Co D ow Br Description The Note icon highlights information of interest or important information needed to be successful in accomplishing a procedure or to understand a concept The Administrator Tip icon highlights techniques shortcuts or productivity related tips The Caution icon highlights information you need to know to avoid a hazard that could potentially impact device performance application functionality or successful feature configuration The Warning icon highlights an action you must perform or avoid to prevent issues that may cause you to lose information or your configuration setup and or affect phone or network performance The
4. Polycom Voice Support Center for software downloads product documents product licenses troubleshooting tips service requests and more Contents APDO ae MCLE oe ene eT ee eet ner en eee ee re ee ee eer eT Te ene V Who Should Read this Guide sesesessssesececesescscececesesoscesesoscececesescecececesesoscecesesescecssescecesesesesseces v Howto Use this GCC acoso aere ess dee sce nnsnancslo AEEA EA v Conventions Used in this Guide ssesesesesessssscececesescscecesesesoscececoscececesesoscececesescecececesesescececeseecessee v Terms and Writing Conventions sesine ounteuabandetioacasetemaseathontouaetesbaneneennecaerss V information Elements sieer E E ee ene ee ee vi TDO aD lS CONN I S a E E eaaodeeacendeeet vii Related DOCUMEN S esses cos ne nesa sacs ranni E AO vii Getting Help and Support sesessesessesessecesssoesosoessscesssoessesssososssesssoeossosossseossseossssosssesssoesssossseoese viii Welcome to the Polycom VVX 600 Business Media Phone ssesssssssossossossssessessssossossossossee 1 New and Enhanced FeatureS s ssesessecessscesssoecescecesoecesoecessecesoecesssoecssoecesoecoeeoesesoscsesoecessececee 3 Distribution Zip File vassccsovsenscsacenvasevesnesnsenes a 3 Multiple Registrations sessssessssesessesessecsssessssesseosssecessecesssossssossssoesssossssossssossoeossosssssecssoessssesseses 3 Supported AUGIO COGECS iivinisiviasnscececcuccdensebaceececnddsadiws chvaacisieweandsiwwiakauede
5. Web Applications Developer s Guide which describes how to develop applications that run on your phone s Web Browser e Feature Descriptions and Technical Notifications such as Technical Bulletins and Quick Tips that describe workarounds to existing issues and provide expanded descriptions and examples e Polycom UC Software Release Notes which describe the new and changed features and fixed problems in the latest version of the software All these documents are available from the Polycom VVX 600 support page Polycom For support or service please contact your Polycom reseller or visit support polycom com for software downloads product document product licenses troubleshooting tips service requests and more Polycom recommends that you record the phone model numbers software versions of both the Updater and UC Software and partner platform for future reference Phone models Updater version UC Software version Partner Platform viii Welcome to the Polycom VVX 600 Business Media Phone The Polycom VVX 600 is a Business Media Phone that combines advanced business telephony real time presence and integrated business applications into one seamless lifelike communications experience Feature highlights include e 4 3 inch diagonal color touch screen e Support for Polycom HD voice up to 14 kHz audio e Robust IP telephony feature set in SIP e Adjustable base e Two 10 100 1000 switched Ethernet
6. Web Info icon highlights supplementary information available online such as documents or downloads on support polycom com or other locations The Timesaver icon highlights a faster or alternative method for accomplishing a method or operation vi Name Icon Power Tip Troubleshooting Settings Description The Power Tip icon highlights a faster alternative procedures for advanced administrators already familiar with the techniques being discussed The Troubleshooting icon highlights information that may help you solve a relevant problem or to refer you to other relevant troubleshooting resources The Settings icon highlights settings you may need to choose for a specific behavior to enable a specific feature or to access customization options Typographic Conventions A few typographic conventions listed next are used in this guide to distinguish types of in text information Typographic Conventions Convention Bold Italics Blue Underlined Blue Blue Text Fixed width font Description Highlights interface items such as menus soft keys file names and directories Also used to represent menu selections and text entry to the phone Used to emphasize text to show example values or inputs and to show titles of reference documents available from the Polycom Support Web site and other reference sites Used for cross references to other sections chapters or parts in this document Used for UR
7. being routed to the location designated by se destination e When se destination headset and there is active audio on the handset then sound effects are mixed with the active audio on the handset e When se destination handset and there is active audio on the headset then sound effects shall be mixed with the active audio on the headset This audio mixing occurs due to a phone hardware limitation Configuration Parameter Changes The following configuration parameter changes and additions were made to support the VVX 600 phone e Bluetooth lt bluetooth gt e Feature lt feature gt e User Preferences lt up gt e Voice lt voice gt Bluetooth lt bluetooth gt The following parameter specifies the Bluetooth parameter for the VVX 600 phone Table 3 Bluetooth Radio Transmitter Parameter Parameter Permitted Values Default bluetooth radioOn Oori1 0 If O the Bluetooth radio transmitter receiver is off If 1 the Bluetooth radio is on The Bluetooth radio must be turned on before the phone can use a Bluetooth headset Feature lt feature gt The feature parameters control the activation or deactivation of a feature at run time Table 4 Feature Activation Deactivation Parameters Parameter Permitted Values Default feature bluetooth enabled Oorl 1 If O the Bluetooth headset feature is disabled If 1 the feature is enabled User Preferences lt up gt These parameters provide user preferences for c
8. ports e Support for IEEE 802 3at Power over Ethernet or 48 V Wall Plug Adapters The VVX 600 phone consumes 5 3 W maximum 4 2 W typical and just 3 0 W in power saving mode The VVX 600 is similar to the Polycom VVX 500 except for e Larger footprint e Larger touch screen 24 e Status bar icons that you can tap like and bea Support for 16 lines Native support for Bluetooth v2 1 EDR headsets The new or changed features include e Distribution Zip File e Multiple Registrations e Supported Audio Codecs e Status Bar Icons e Support for Bluetooth Headsets You can make configuration file changes to support the VVX 600 phone These are described in Configuration Parameter Changes You can also make configuration changes using the Polycom Web Configuration Utility as described in Using the Polycom Web Configuration Utility The default key layout for the VVX 600 phone is shown in Multiple Key Combinations and Default Key Layout New and Enhanced Features The following section describes the new features of the VVX 600 phone This phone s features are enhanced over those on the VVX 500 Distribution Zip File Included with the sip Id file in the software archive is a separate file for the VVX 600 phone named 3111 44600 001 sip Id In the future you can use this file to update the software specifically on your VVX 600 phones Multiple Registrations The VVX 600 phone supports a maximum of 16 registration
9. L links to external Web pages or documents If you click on text in this style you will be linked to an external document or Web page Used for cross references to other sections within this document If you click on text in this style you will be taken to another part of this document Used for code fragments and parameter names Related Documents You can find all the Feature Descriptions and Technical Notifications referred to in this document on the Polycom Profiled UC Software Features Support page and the Feature Descriptions amp Technical Notifications Support page vii You can find all Polycom phone documentation on the Polycom Support Web site at http support polycom com voice You can find Request For Comments RFC documents by entering the RFC number at http www ietf org rfc html For other references look for the Web Info icon Getting Help and Support If you need help or technical support for your phones the following types of documents are available e Polycom VVX 500 600 Quick Start Guide which describes how to assemble VVX 600 phones e Polycom VVX 500 600 Quick User Guide which describes basic VVX 600 phone features e Polycom VVX 500 600 User Guide which describe both basic and advanced VVX 600 phone features e Polycom UC Software Administrators Guide which describes how to configure basic and advanced features on all Polycom phones that run the Polycom UC Software e Polycom UC Software
10. MAC Address gt phone cfg on the provisioning server as well as in the phone s device settings Caution Web Configuration Changes Override Provisioning Server Configurations Web configuration changes will continue to override the provisioning server derived configuration until you delete them by selecting Reset Web Configuration in the utility or you configure lt device gt parameters Local configuration changes made through the phone s user interface will continue to override the provisioning server derived configuration until you delete them by selecting Reset Local Configuration from the phone s menu or configure lt device gt parameters For instructions on how to reset web and local configurations and more information on lt device gt parameters see the latest Polycom UC Software Administrators Guide To configure the phone through the Web Configuration Utility 1 Obtain your phone s IP address To see the phone s IP address tap from the phone s Home view and tap Status gt Platform gt Phone Scroll down to see the IP address 2 Enter the phone s IP address in the Web browser s address bar The following figure shows a sample IP address in the Web browser s address bar 9 Mozilla Firefox File Edit View History Bookmarks Tools Help di 123 45 678 90 L Most visited 3 Press the Enter key The Utility login screen displays as shown next 6 7 Welcome to Polycom Web Con
11. VX 600 phone displays in the status bar Bluetooth is disabled by default Users can manage add remove connect and disconnect their own Bluetooth headsets When a Bluetooth headset is paired and connected with the VVX 600 phone to displays in the status bar Users can connect up to four headsets to their phones The VVX 600 phone supports the Hands Free Profile HFP Audio Gateway role This will provide basic call control volume control and audio routing capability to and from the headset and your Bluetooth enabled VVX 600 phone You can perform Bluetooth headset configuration changes centrally at the provisioning server or locally using the template parameters listed in Table 2 Odd Chapter Title Table 2 Configuring USB Headset Behavior Central Provisioning Server template gt parameter Specify how phone and the Bluetooth headset interact 0006 site cfg gt up headset phoneVolumeControl Specify if the Bluetooth headset volume persist between calls site cfg gt voice volume persist headset To enable or disable the Bluetooth headset feature ccccseeeeeeeeeeee features cfg gt feature bluetooth enabled To turn the Bluetooth radio transmitter receiver on OF Off seeeeeeeseeeeeees features cfg gt bluetooth radioOn Note Sound Effects Mixed with Active Audio On the VVX 600 there are two cases where sound effects are mixed with the active audio termination instead of
12. ertain aspects of the phones The VVX 600 phone introduces new user preference parameters Table 5 User Preferences Parameters Parameter Permitted Values Default up headset phoneVolumeControl disable enable auto auto Controls the phone s behavior when you adjust volume at the headset enable The phone responds to volume up down events from the headset by displaying the volume widget in the phone s user interface and adjusting the phone s internal volume disable The phone will ignore volume up down events from the headset pressing the headset s volume controls has no effect on the phone auto The phone will automatically select which of the above two behaviors to apply based upon the headset type and model that is attached t Changes cause the phone to restart or reboot Voice lt voice gt The lt voice gt parameter controls the settings related to the audio on the phone This configuration parameter is defined as follows Table 6 Voice Parameters Parameter Permitted Values Default voice volume persist headset Oorl 0 If O the headset receive volume will automatically revert to a certain level after each call If 1 the volume for each call will be the same as the previous call Changes cause the phone to restart or reboot Using the Polycom Web Configuration Utility After you set up your VVX 600 phones on the network users will be able to place and answer calls using the default co
13. figuration Utility Enter Login Information Login As Admin User Passwort a Select Admin or User and enter the appropriate password The Utility s Home screen displays The default password for an administrator is 456 The default password for a user is 123 Make the desired configuration changes to the phone s configuration Press Save Log out of the Web Configuration Utility For more information on using the utility see the Web Configuration Utility User Guide on the Polycom Support web site 10 Multiple Key Combinations and Default Key Layout Learn to reboot reset to factory defaults or update log files on your phone using simultaneous key presses and familiarize yourself with your phone s default key layout Multiple Key Combinations on the VVX 600 Phone Pressing multiple key combinations enable you to perform certain operations on the VVX 600 phone The multiple key combinations on the VVX 600 phone are as follows e Reboot the Phone Press and hold the dial pad keys 0 1 and 3 simultaneously for about three seconds or until you hear a confirmation tone e Restore Factory Defaults Press and hold the dial pad keys 1 3 and 5 simultaneously during the Updater process until the password prompt appears Enter the administrator password to initiate the reset Resetting to factory defaults will also reset the administrator password to 456 e Upload Log Files Press and hold the dial pad key
14. nfiguration The Web Configuration Utility enables you and your phone users to optimize or customize individual phones You and your users can perform configuration changes on a per phone basis with the Web Configuration Utility You can use the Web Configuration Utility as the sole configuration method or in addition to central provisioning Any configuration changes made to individual phones using the Web Configuration Utility will override configuration settings made with central provisioning Configuration changes made manually using a phone s user interface will override changes made using the Web Configuration Utility You can access the utility by entering the phone s IP address in a Web browser such as http 123 456 789 012 For administrators log in as an Admin and enter the administrative password which is 456 by default Troubleshooting Can t Enable Certain Features Using the Web Configuration Utility You can t enable or disable all features through the Web Configuration Utility You must make changes for these features through the configuration files Changes made through the Web Configuration Utility or the phone s user interface are stored internally as overrides These overrides take precedence over settings contained in the configuration obtained from the provisioning server If the provisioning server permits uploads these override settings will be saved in a file called lt MAC Address gt web cfg and lt
15. pecific to the release of the VVX 600 phone Who Should Read this Guide System administrators and network engineers should read this guide to learn how to properly set up VVX 600 phones This guide describes administration level tasks and is not intended for end users How to Use this Guide This guide is organized into the following five sections e Welcome to the Polycom VVX 600 Business Media Phone introduces the Polycom VVX 600 phone e New and Enhanced Features shows you the new and enhanced features available on the VVX 600 phones e Configuration Parameter Changes provides a list of the configuration parameters that you can change when deploying the VVX 600 phone e Using the Polycom Web Configuration Utility shows you how to use the phone s Web Configuration Utility to configure the phone e Multiple Key Combinations and Default Key Layout shows you the multiple key combinations and default key layout on the VVX 600 Conventions Used in this Guide This user guide contains terms graphical elements and a few typographic conventions Familiarizing yourself with these terms elements and conventions will help you perform phone tasks Terms and Writing Conventions This guide also uses a few writing conventions Writing Conventions Convention lt MACaddress gt parameter Description Indicates that you must enter information specific to your installation phone or network For example when you see
16. s Line registration status is indicated by the following icons i e Ifthe phone is unable to register with the call server the unregistered line key icon eN displays Q e Once the phone is able to register the registered line key icon Al displays Supported Audio Codecs The VVX 600 supports the same audio codecs that are supported on the VVX 500 Detailed information about the supported audio codecs and corresponding priorities are available in the latest Polycom UC Software Administrators Guide from the Polycom VVX 600 support page For instructions on changing the audio codec configuration parameters see the latest Polycom UC Software Administrators Guide Status Bar Icons The following table shows the new status bar icons on the VVX 600 that are touchable along with their functions Table 1 Status Bar Icons on the VVX 600 Icon Description Icon Description Tap to access storage media settings Aa Tap to access your messages E Recording in progress or paused Login credentials locked Bluetooth available You can tap Bluetooth headset paired and connected Tap to view phone warnings the icon to access Bluetooth Tap to disable Do Not Disturb You can tap the icon to access Bluetooth settings settings Support for Bluetooth Headsets The VVX 600 phone supports the use of Bluetooth 2 1 EDR headsets and Handsfree Profile HFP 1 0 When Bluetooth v2 1 EDR is enabled on the V
17. s 1 5 and 9 simultaneously until you hear a three second confirmation tone Default Key Layout on the VVX 600 Phone You may want to redefine the functions performed by certain hard keys on the VVX 600 phone You can do this by settings certain parameters in the configuration files For more information see Configuring the Phone s Keypad Interface in the latest Polycom UC Software Administrators Guide The illustration of the VVX 600 is followed by Table 22 Default Key ID by Function which shows the available phone key functions 11 Key ID Table 7 Default Key ID by Function ID Function ID Function ID Function ID Function 1 Dialpad1 12 Headset 23 DialpadO 34 n a 2 Dialpad2 13 n a 24 DialpadPound 35 n a 3 VolDown 14 n a 25 n a 36 n a 4 VolUp 15 Dialpad7 26 Home 37 n a 5 Dialpad3 16 Dialpad8 27 n a 38 n a 6 n a 17 Dialpad9 28 n a 39 n a 7 n a 18 MicMute 29 n a 40 Dialpad6 8 Dialpad4 19 n a 30 n a 41 n a 9 Dialpad5 20 n a 31 n a 42 n a 10 n a 21 n a 32 n a 11 Handsfree 22 DialpadStar 33 n a IDs that don t have a function are listed as n a 12
18. veuccdsadebebeeeebduaiweonscdeeesuisions 3 SUS Al CONE saiics vere cts senenses seus sinia uc ocenwsswacesne noe ctes caus unwssvecsnessgessseesscenenessepenseneesstessuerseassieseaveswecsnansces 4 Support for Bluetooth Headsets ssesessssesessesessecessessssecssossseoesssossssossossssssossssossesossssossossssoesssseoe 4 Configuration Parameter Changes sccscscsssccscsccccccscsccccccscsceccecscsceccccscncescccecscesecsecscecescess 7 Bluetooth lt blUctOOth gt cccccccsccccsccsccscccceccsccccecceccccecceccccecceccececcuccececcuccececceccececceccececceccececcecens 7 Feature lt feature gt sosososesssesessseseseosseseososososossssssssessososseosososososososososososososososososososososososososososes 7 User Preferences lt 0 gt isesi nai aa A S 8 VOICE SVO ES Focu S 8 Using the Polycom Web Configuration Utility sessesessesessecessecessecessscesssoesesoesesoesessecessececee 9 Multiple Key Combinations and Default Key Layout s ssesessssessssesessesessecessecesoecsesoeceseeoecee 11 Multiple Key Combinations on the VVX 600 PHOne ccscsccscscsccccecscsccccccscececcccccecsceccececscssescess 11 Default Key Layout on the VVX 600 Phone ssssessssessssecsssecosssessssesesseossseossoesseossssoesssossssosessosesssese 11 lil About This Guide The Polycom VVX 600 Business Media Phone Administrators Guide addresses changes to the Polycom UC Software 4 1 0 Administrators Guide s
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