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1. Tussenvoegsels When you click User Management the screen below appears Fill in at least the boxes marked with an asterisk as they are mandatory E mailadres demo vodafone com Achternaam Account Telefoon werk 0433555555 Ext 57892 The user name is automatically identified on the basis of the e mail address entered Mobiel nummer Click Next Volgende to continue My Vodafone Zakelijk 77 In the next screen you specify exactly the sections stap 1 Algemene informatie Toepassingen of My Vodafone Zakelijk which the new stap 2 Toepassingen user will be able to access stap 3 Kantnummers Select the relevant modules and click Next Volgende Co Bestellen My Vodafone Zakelijk Factuur bestellingen FI Contractbeheer User Manual P Nummerbeheer Reparatieservice M Stel een vraag Rekeningbeheer Rekeningbeheer Volgende 6 vodafone My Vodafone Zakelijk 78 My Vodafone Zakelijk User Manual 6 vodafone You can then allocate customer number rights Klantnummers to the user By default a new user does not yet have rights to a customer number Please note If you don t allocate customer numbers to a user the user will be able to access the module but not find or change any mobile number Click Billing Management Rekeningbeheer to allocate rights within the Billing Management module Here you
2. 8 6 Billing Online Extra Besides all the functionalities of Billing Online and Billing Online Plus this paid for version of Billing Management contains additional filter options that allow you to tailor your reports even more closely to your specific requirements In addition Billing Online Extra Rekening Online Extral gives you the option of creating your own organisational structure You are free to set up this organisational structure any way you like and fill it with mobile numbers In this way for example you can create your own cost centre structure My Vodafone Zakelijk As Billing Online Extra builds on the functionality of Billing Online Plus this part of the manual only shows how it differs from Billing Online Plus For more information on Billing Online Plus see Section 8 5 User Manual Billing Online Extra provides you with the additional filters of Number Nummer Destination Bestemming Call type Gesprekssoort and Filter according to their relevance to the selected report Not every filter is therefore available for every report 6 vodafone My Vodafone Zakelijk 57 My Vodafone Zakelijk User Manual 6 vodafone 8 6 1 Selecting by number This filter Stap 2 Nummer helps you to specify exactly the mobile numbers you want to create the report for The available numbers are shown on the left hand side and the numbers selected for the report on the right By default all the numbers are already
3. Stap 1 Nummer deblokkeren Uw bedrijfsgegevens Bedrijfsnaam MY VODAFONE ZAKELIJK DEMO Klantnummer 330818790 1 Uw referentie Nummer informatie Mobiele nummer 0611387130 Volgende a Velden gemerkt met zijn verplichte velden My Vodafone Zakelijk 16 My Vodafone Zakelijk User Manual 6 vodafone 4 Status Report The Status Report Statusoverzicht contains a list of all your orders You can filter the orders by Employee Geplaatst door status Status type Type or reference Uw referentie You can also enter your Customer number Klantnummer or company name or address On each page you ll see a maximum of 20 orders The Number Nr column contains a unique order number that only appears in My Vodafone Zakelijk You can refer to this number when asking Vodafone Customer Service about a specific order The Placed by Geplaatst door column shows the user name under which the order was placed The Type column describes the type of order The reference number Uw referentie is intended solely for your own administration and you can enter anything you wish when entering your order Statusoverzicht Terug naar My Vodafone Zakelijk Statusoverzicht Overzicht van al uw uitstaande acties zoals opdrachten adreswijzigingen of uitstaande vragen Door c verschillende sorteermogelijkheden te gebruiken kunt u die acties sorteren die voor u van belang zijr
4. The destinations are divided into a number of regions and countries and a number of special destinations e g for alarm numbers voice mail or network actions You can also base your search on specific destination numbers This step unlike the previous one concerns the numbers to which calls are made The available destinations are shown on the left hand side and the destinations selected for the report on the right By default all the destinations are already selected The search box Zoek is used to find a specific destination quickly To add destinations to your selection click the name on the left hand side and then the gt gt button To remove destinations from your selection click the name on the right hand side and then the lt lt button You can simply add or remove all the destinations by clicking gt gt All Alle or lt lt All respectively 006 Gespreksweergave _ Stap 1 Stap 2 e Stap 3 Stap 4 Stap 5 nd 6 Reset filters Per regio Periode Nummer Bestemming Gesprekssoort Filter Resultaat alle nummers Zoek regionaam mn Pagina 1 van 30 295 Resultaten Resultaten per pagina 10 x Pagina 1 van 1 7 Resultaten Resultaten per pagina 10 ve Nationa Bl ink g Bl uitga al naar vast Alarmnummer Alle doorsch verwijderen Alle doorschakelingen opheffen Bar Intrn ex home esp ondrvr Bl ink Roam ondrv Bl uit gesp ondrv an
5. Click Next step Volgende stap Bestellen Stap 1 Artikelen en aansluiting kiezen Artikel Naam Blackberry RIM 3300 Item code 4043027 Aante Bruto adviesprijs Prijs per stuk en zonder extra aansluitingen Let op Dit is de standaard adviesprijs die niet conform uw contractafspraken met Vodafone is Aansluitingen Aantal aansluitingen Opties voor alle aansluitingen optioneel VPN restricties restrictie Kies abonnementsvorm Kies abonnementsvorm Select Activate existing SIM card Bestaande SIM kaart Bestellen activeren if you already have an empty SIM card in your possession and want to activate it Select Vodafone Regular Vodafone Regulier if you want to order a normal SIM card For an explanation of the different types of SIM card see Section 5 4 The user s first name Voornaam and surname Aansluiting O Achternaam must be entered In addition you can select a number of optional number settings Extra nummer O Bestaande SIM kaart activeren 8931440000 instellingen for this connection Enter an existing number Bestaand nummer gebruiken if you want to transfer a number you already have to the vodafone Regulier new SIM card you are ordering here Enter a short code VPN shortcode and if necessary a VPN restriction list VPN restricties if you want to Pee eae have the connection added to your VPN environment This option is only a
6. Wat vilt u doen 5 Laatste taken 5 Meest uitgevoerde taken Rekeningoverzicht main vandaag 11 56 Statusoverzicht vandaag 11 52 Bestellen gt Toestellen vandaag 11 52 Nummerbeheer gt VPN Nummers gt Nummers v Nummerbeheer gt Nummergegevens wijzigen v o Onthouden als voorkeurstab Personal Assistant Help Wat wilt u doen 5 Laatste taken 5 Meest uitgevoerde taken E Bestellen gt Toestellen Gebruikersbeheer Rekeningoverzicht main Rekeningextract main gt Nummerbeheer gt VPN Nummers gt Nummers Cl onthouden als voorkeurstab My Vodafone Zakelijk 12 3 2 Status Report Statusoverzicht The Status Report Statusoverzicht enables you to see at a glance the orders you issued via My Vodafone Zakelijk which require additional attention You can sort the report any way you like If for example you want to display all delayed orders at the top select the arrow above the delayed vertraagd column Other options are to look at orders in process in behandeling or rejected afgewezen Statusoverzicht Help Click View all orders Bekijk alle opdrachten at the bottom of the status report to go directly to the full status report where you can use additional filter and sorting options Alle opdrachten a in behandelings vertraagd m afgewezen My Vodafone Zakelijk User Manual Aanvragen account Bestelling SIM activere
7. What do you want to do Wat wilt u doen By asking you a few questions the What do you want to do Wat wilt u doen function takes you to exactly the section of My Vodafone Zakelijk where you can carry out the desired task Personal Assistant itself does not provide any additional functionality but helps you find your way through the items and underlying options in the navigation bar on the left hand side You start by specifying what you want to do You can choose from a number of actions e g view change or order Depending on your choice in the first step a number of relevant follow up options will appear In this way you specify step by step what you want to do If you want to enter Personal Assistant always via the same tab tick the checkbox next to Remember as favourite tab Onthouden als voorkeurstab The next example shows you how Personal Assistant helps you to change the user name for a mobile number Inthe list box next to I want something Personal Assistant Help Ik wil iets choose Change Wijzigen Wat wilt u doen 5 Laatste taken 5 Meest uitgevoerde taken _ Bestellen Blokkeren Deblokkeren Vragen in behand Alle opdrachten Bekijk alle opdrachten My Vodafone Zakelijk 9 My Vodafone Zakelijk User Manual Contents Close Contents cise 6 vodafone In the list box next to From for Van voor choose 06 number 06 nummer Next select
8. a A Bedrijfsnaam MY VODAFONE ZAKELIJK DEMO Klantnummer 330818790 1 Klantgegevens MY VODAFONE ZAKELIJK DEMO Gegevens voor klantnummer 330818790 1 Bedrijfsgegevens Adres Avenue Ceramique 300 6221KX MAASTRICHT Telefoonnummer Fax E mail Factuuradres Bedrijfsnaam MY VODAFONE ZAKELIJK DEMO MY VODAFONE ZAKELIJK DEMO Adres Gelissendomein 5 6229GK MAASTRICHT Contactpersoon My Vodafone Zakelijk My Vodafone Zakelijk User Manual vodafone 6 1 Changing customer details The VAT number BTW nummer Company Reg No KvK nummer and Place of Reg No issue Plaats uitgifte KvK are displayed only and can t be changed online because a copy of the relevant documents has to be submitted If you want to change these items please contact Customer Service If you want to change an address all you have to do is enter the new postal code Postcode and house number or PO box Huisnummer postbus with an extension Toevoeging if any The complete address is automatically updated for you The reference Uw referentie is intended solely for your own administration and you can enter anything you wish You will see this reference again under the relevant order in the Status Report Click Next Volgende at the bottom of the screen to notify Vodafone of this change Bedrijfsgegevens Klantnummer 330818790 1 MY VODAFONE ZAKELIJK DEMO Bedrijfsnaam BTW Nummer
9. Geplaatst door Type Maak een keuze Maak een keuze w Status Uw referentie Alle opdrachten Klantnummer U kunt zoeken op klantnummer bedrijfsnaam straat of plaats Huidig geselecteerd klantnummer Selecteer alle klantnummers Getoond 1 20 van 215 417819 Test Rekeningbeheer 23 04 07 abonnement Rekening Online Extra Rekening Extract Factuur bestellingen 417812 Test Bestelling 23 04 07 1x Blackberry RIM 100v The date Datum indicates when you sent the order and Status Status shows how the order is progressing If you click a line this takes you to the details of the order Here you will find all relevant information relating to the order Finally you can export all the orders in your selection to a CSV file by clicking Export Exporteren You can open this file in a program such as Excel Please note the report only shows you the orders relating to the customer numbers linked to your account In addition orders with the status Completed Afgehandeld and Rejected Afgewezen will disappear from the report after one year 006 My Vodafone Zakelijk 17 My Vodafone Zakelijk User Manual 6 vodafone 5 Ordering You can use My Vodafone Zakelijk to order business products that Vodafone sells online If you ve made specific arrangements with Vodafone on the handsets to be ordered you can only order these phones All the pro
10. Messaging Berichten Data or Content to view isa the charges in the remaining categories Factuursamenvatting Factuur per mobiel nummer Factuurdetails mobiel nummer If more information is available than will fit on the screen Mobiel nummer 9652610760 o appar wy veriae Volgende Mobiel nummer you can browse through the pages by clicking the page a numbers or using the Previous Vorige and Next eeens Resultaten per pagina 10 x Volgende links next to the page numbers i ee a Et increase the number of results per page up to a EE maximum of 500 03 04 2007 16 17 37 31492537084 00 00 23 03 04 2007 17 21 57 31492599264 00 00 15 You can print the bill summary and export it to PDF so regen err nemen Contents that you can file it or send it to other people 03 04 2007 17 43 38 0492550482 00 01 16 09 04 2007 17 37 45 0433555555 00 02 12 09 04 2007 17 40 12 0433555555 00 03 36 10 04 2007 17 08 56 31492599264 00 00 01 Print 10 04 2007 17 09 18 31492599264 00 04 57 11 04 2007 17 07 45 0492553451 00 07 29 1 2 3 4 5 6 Z 8 9 10 Volgende Close vodafone My Vodafone Zakelijk 50 8 5 Billing Online Plus In addition to the standard functionality of Billing Online Billing Online Plus Rekening Online Plus is the paid for version of Billing Management that contains the Billing analysis Rekeninganalyse module Billing analysis allows you to create various reports using simpl
11. calls of a specific cost a Duration Duur van calls of a specific length Reset filters Data volume data sessions of a specific volume Frequency Frequentie van the number of times that oan tenn a number is called O kosten van afgerond in EUR Allowance Voorraad only those calls that fall within Binnen de voorraad partly within Deels in de voorraad or outside the allowance Buiten de voorraad My Vodafone Zakelijk User Manual O Duur van UU MM SS O Data volume van afgerond nummer in KB O Frequentie van afgerond nummer Filters op voorraad O Binnen de voorraad O Deels in de voorraad C Buiten de voorraad 6 vodafone My Vodafone Zakelijk 61 My Vodafone Zakelijk User Manual 6 vodafone 8 7 My Billing Analysis You can save reports that you have set exactly according to your requirements for future use You do not therefore have to go through all the steps again and can start the report immediately At the bottom of each results page of a report you can enter a name under which you want to save it Then click Save Opslaan You will find saved reports on the left of the navigation bar of Billing Manager under the option My Billing Analysis Mijn Rekeninganalysel You can edit Aanpassen or delete Verwijderen saved reports here afterwards Please note the following when using saved reports Reports are sa
12. E mail adres mvzdemo vodafone com Ingeschakeld My Vodafone Zakelijk 45 My Vodafone Zakelijk User Manual 6 vodafone 8 4 Billing Online When you have access to My Vodafone Zakelijk you automatically also have access to the free Billing Online Rekening Online service Billing Online contains the following functionality Billing summary Rekeningoverzicht Allows you to keep track of your monthly mobile telephone charges not only for your organisation as a whole but also for mobile numbers and individual calls E mail notification E mail notificatie You receive an e mail when new billing information is available O vodafone My Vodafone Zakelijk 46 My Vodafone Zakelijk User Manual 6 vodafone 8 4 1 Billing summary Billing summary Rekeningoverzicht consists of 3 summary of your bill a bill for each mobile number billing details for each mobile number The bill summary and bill for each mobile number for the past 12 months are kept Privacy regulations state that bill details for each mobile number can only be kept for the previous 5 months If you have multiple customer numbers with Vodafone you can choose the customer number Klantnummer at the top of the screen to view the relevant billing information You can also go directly to the billing information for a specific mobile number or last name 06 nummer of achternaam Below you will see a summary of th
13. KvK Nummer Plaats uitgifte Kvk Uw referentie Contact informatie Telefoonnummer Huisnummer Postcode Volgende My Vodafone Zakelijk User Manual 6 vodafone 6 2 Changing a billing address In this screen you specify the address Factuur adres to which the monthly bill should be sent and for whose attention If you want to change an address all you have to do is enter the new postal code Postcode and house number Huisnummer with an extension Toevoeging if any The complete address is automatically updated for you The reference Uw referentie is intended solely for your own administration and you can enter anything you wish You will see this reference again under the relevant order in the Status Report Click Next Volgende at the bottom of the screen to notify Vodafone of this change Uw bedrijfsgegevens Bedrijfsnaam Klantnummer Uw referentie Factuur adres Naam ter attentie van Afdeling Voorletters Tussenvoegsels Achternaam Huisnummer postbus Postcode Velden gemerkt met zijn MY VODAFONE ZAKELIJK DEMO 330818790 1 MY VODAFONE ZAKELIJK DEMO My Vodafone Zakelijk 5 Toevoeging 6229GK _ 1234AB Volgende verplichte velden My Vodafone Zakelijk 32 My Vodafone Zakelijk User Manual 6 vodafone 7 Number Management My Vodafone Zakelijk all
14. Uw bedrijfsgegevens Bedrijfsnaam MY VODAFONE ZAKELIJK DEMO Klantnummer 330818790 1 Uw referentie Status notificatie per e ingeschakeld mail oade Factuuradres Afdeling Naam Demo Adres Gelissendomein 5 6229GK MAASTRICHT Bezorgadres Afdeling Naam Demo Demo Adres Gelissendomein 5 6229GK MAASTRICHT Omschrijving Aantal Bruto adviesprijs per stuk Blackberry RIM 8800 2 Aansluiting 1 Aansluiting 1 Order plaatsen My Vodafone Zakelijk 29 419 00 My Vodafone Zakelijk User Manual 6 vodafone 6 Contract Management My Vodafone Zakelijk allows you to view and change a number of important details at contract level Click Contract Management Contractbeheer in the navigation bar to see the details registered for your customer number s at Vodafone Enter the customer number name or address in the search box Klantnummer to change or view details for a customer number other than the number already selected The details for each customer number are divided into Company details Bedrijfsgegevens Billing address Factuuradres Click Change Wijzigen in the relevant part of the screen to change your company details or billing address Contractbeheer Met onderstaande gegevens staat u als klant bij ons geregistreerd Als het nodig is kunt u vijzigingen direct aan ons doorgeven Klantnummer U kunt zoeken op klantnummer bedrijfsnaam straat of plaats
15. 10 5 1 Billing analysis Historical mobile number report Billing analysis Call report Billing Online Extra Selecting by number Selecting by destination Selecting by call type Selecting using other filters My Billing Analysis Organisational structure Setting up an organisational structure Allocating numbers Billing analysis with organisational structure Import export of organisational structure Billing Extract Repair Service Service Information Service Informatie Introduction Versions of Service Information Service Information Free Service Informatie Free Service Information Plus Service Informatie Plus optional module Service Information Extract Service Informatie Extract optional module Current issues Actuele verstoringen Scheduled maintenance Gepland onderhoud Service reports Servicerapportages Connections Aansluitingen 006 Resolved issues Afgehandelde storingen Services provided Geleverde diensten Hardware deliveries Hardware leveringen Helpdesk Network quality Netwerkkwaliteit Orders Opdrachten Repairs Reparaties Ask a question User Management Subscriptions Order Invoice Settings My Vodafone Zakelijk 3 My Vodafone Zakelijk User Manual 6 vodafone 1 Introduction My Vodafone Business My Vodafone Zakelijk is an online service which enables telecom managers of Vodafone s business customers to manage their own range o
16. de juiste afdeling waar de nummers naar toe moeten U kunt zoeken op nummer voornaam of achternaam Niet toegewezen nummers Management x Afdeling O Toegewezen nummers Pagina 1 van 1 9 Resultaten Pagina 1 van 1 7 Resultaten Resultaten per pagina 10 x Resultaten per pagina 10 x 0611917771 330818790 00001 0611326760 330818790 00001 0611917772 330818790 00001 0611385357 330818790 00001 0611917773 330818790 00001 0611387001 330818790 00001 0611917774 330818790 00001 0611387130 330818790 00001 0621237830 330818790 00001 0611917767 330818790 00001 0625015905 330818790 00001 0611917768 330818790 00001 0629034013 330818790 00001 A 0611917769 330818790 00001 0646188647 330818790 00001 0652610780 330818790 00001 Mobiel nummer Klantnummer Mobiel nummer Klantnummer Klantnummer optioneel Klantnummer optioneel Periode optioneel Periode optioneel Alle w Alle My Vodafone Zakelijk 64 My Vodafone Zakelijk User Manual Contents Close Contents cise 6 vodafone 8 8 5 Billing analysis with organisational structure Once you have created an organisational structure you can use this structure within Billing Analysis Rekeninganalyse to select groups of mobile numbers In Step 2 an additional section of the screen Per afdeling appears containing your organisational structure shown in hierarchic
17. gebruik maken van My Inloggen Vodafone Priv Met My Vodafone Zakelijk beschikt u over de volgende functionaliteiten Gebruikersnaam e Overzicht van al uw uitstaande acties zoals orders adreswijzigingen of uitstaande vragen 7 Wacht i Inzicht in uw gebruikskosten met een overzichtelijke samenvatting van de factuur a Overzicht van de beschikbaarheid en levertijd van toestellen PDA s Mobile Connect Cards en accessoires Geen verrassingen meer in beschikbaarheid en levertijd Snel en gemakkelijk inzicht in uw maandelijkse kosten eee a Direct en online uw gegevens controleren en aanpassen indien nodig Contents a Op een simpele en snelle manier uw VPN omgeving beheren Contents e Vodafone Reparatieservice biedt u een overzicht van de uitstaande Print reparaties Zo bent u altijd op de hoogte van de voortgang Close vodafone My Vodafone Zakelijk My Vodafone Zakelijk User Manual Contents Close vodafone 5 My Vodafone Zakelijk home page After logging in you reach your home page on My Vodafone Zakelijk From here you can use the navigation bar to access all the functionalities of My Vodafone Zakelijk In the opening screen you will also see the Personal Assistant see Section 3 1 and a brief status report see Section 3 2 and you can look up PUK codes or block a number Priv Ondernemers Grootzakelijk Over Vodafone vodafone Cd Dee My Vodafone Zakelijk Sta
18. that belong to your VPN environment This is important when you want to change a short number as you are only allowed to use these number ranges User Manual f you want to remove a number range click the Remove Verwijderen button f you want to add a number range click the Add Toevoegen button Fill in the Prefix Range start and Range end fields and click Confirm Bevestigen Please note the only way you can change the VPN environment is to contact our Customer Service f you want to change the short number associated with the number or the applicable restriction s click the number concerned 6 vodafone My Vodafone Zakelijk 38 My Vodafone Zakelijk User Manual 6 vodafone 7 5 5 VPN Restrictions outgoing To impose restrictions on all telephone numbers people allocated to the VPN go to the navigation bar and first click Number Management Nummerbeheer and then VPN Restrictions outgoing VPN Restricties uitgaand You will see the following sub items appear in the menu Black list Zwarte lijst White list Witte lijst Gold list Gouden lijst Silver list Zilveren lijst Bronze list Bronzen lijst Black list Zwarte lijst You can use the black list to prevent specific numbers from being called This applies to all the people you have added to the VPN environment You can use the White list and the Gold Silver and Bronze lists to make e
19. the 06 number whose details you want to change Here you can search by number name address and town Personal Assistant Help Wat wilt u doen 5 Laatste taken 5 Meest uitgevoerde taken kvil iets wissen Ie van voor Onthouden als voorkeursta Statusoverzicht a in behandeling m vertraagd afgewezen Alle opdrachten Bekijk alle opdrachten Personal Assistant Help Wat wilt u doen 5 Laatste taken 5 Meest uitgevoerde taken Ik wil iets wijzigen iv van voor 0S nummer Tx U kunt zoeken op mobiel nummer voornaam achternaam straat of plaats marketing 0627000636 whole sale marketing avenue c ramique 300 ma 10627062480 wholesale marketing _ 0629527460 wholesale marketing avenue c ramique 300 My Vodafone Zakelijk 10 Then choose what you want to change in this case Personal Assistant Help Number details Nummergegevens Wat wilt u doen 5 Laatste taken 5 Meest uitgevoerde taken Ik vil iets Wijzigen y vanvoor oenmme F U kunt zoeken op mobiel nummer voornaam achternaam straat of plaats 0627062480 wholesale marketing avenue c ramique 300 mad My Vodafone Zakelijk namelijk Adresgegevens Onthoud Fax en data nummers Restricties SIM kaart User Manual Finally click Continue Verder to go directly to Personal Assistant Help the screen where you enter the change Wat wilt u doen 5 Laatst
20. 11387001 Factuurspecificaties O3a Nee gt Bevestigen My Vodafone Zakelijk 42 8 Billing Management 8 1 Introduction Billing Management Rekeningbeheer is an online service that allows telecom managers and others to analyse bills both at a high level and down to the smallest details My Vodafone Zakelijk You may not be able to view your details for all months because the information is loaded with effect from the first billing date after you register for My Vodafone Zakelijk User Manual Please note All billing information shown in Billing Management is strictly indicative and is only meant for analysis It does not substitute the official bill No rights can be derived from this information The official paper bill is authoritative 6 vodafone My Vodafone Zakelijk 43 My Vodafone Zakelijk User Manual 6 vodafone 8 2 Versions of Billing Management Billing Management offers you the following versions Billing Online Rekening Online free Lets you track your usage charges with an easy to read summary of the total bill and summaries of charges for each mobile number Billing Online Plus Rekening Online Plus As Billing Online but with five reports on mobile telecommunication usage in your organisation Billing Online Extra Rekening Online Extra As Billing Online Plus but with the option of setting your own filters thereby compiling your own customised reports Billing E
21. My Vodafone Zakelijk emmer vodafone My Vodafone Zakelijk User Manual 6 vodafone Contents Introduction Logging on to My Vodafone Registration procedure Cancellation procedure Login procedure Forgetting your password My Vodafone Zakelijk home page Personal Assistant Status Report Statusoverzicht Search for PUK code Zoek een PUK codel Blocking and unblocking numbers Blokkeer nummer Status Report Ordering General Ordering a handset Ordering accessories Ordering a SIM card Activating a SIM card Order Summary Placing an order Contract Management Changing customer details Changing a billing address Number Management General Information Restrictions Number management with VPN Algemeen VPN numbers VPN Restrictions outgoing VPN Restrictions incoming VPN Settings Number details Nummergegevens Restrictions Restricties Billing Management Introduction Versions of Billing Management E mail notification Billing Online Billing summary Billing summary Bill summary Billing summary Bill for each mobile number Billing summary Bill details for each mobile number Billing Online Plus Billing analysis Billing analysis Mobile number report Billing analysis Called number report Billing analysis Allowance report My Vodafone Zakelijk My Vodafone Zakelijk User Manual 6 vodafone 101 10 2 10 21 10 2 2 10 2 5 10 3 10 4 10 5
22. S Schaijlken Spraak Ballan nae mobiele Use the links at the top of the report to export the results nummers n gt 330818790 0629034013 T Teunissen Spraak Bellen naar to a PDF or CSV file or print the summary buitenlandse 330818790 0652610780 O Oppers Spraak Bellen naar buitenlandse User Manual nummers 330818790 0646188647 K Karelsen Spraak Bellen naar buitenlandse nummers 330818790 0652610780 O Oppers Spraak Bellen naar interlokale nummers 330818790 0629034013 T Teunissen Data Vodafone live dataverkeer in het buitenland 9 330818790 0629034013 T Teunissen Content Overige content 10 330818790 0625015905 TESTSIM 1 Spraak Bellen naar mobiele Contents Close Contents cise 6 vodafone My Vodafone Zakelijk 55 My Vodafone Zakelijk User Manual Close vodafone 8 5 6 Billing analysis Call report The Call report Gespreksweergavel allows you to view the time duration volume and charges per call data session or event over a maximum of the past three months In this report you can select a specific period This can be the last billing period Voor de laatste factuurperiodel a specified period Voor een bepaalde periodel or a range of dates Alle datums vanaf You can also select parts of the day Uren van and peak off peak hours PieKuren Daluren The results show each call etc per mobile number including details Full details of this report are available from the CSV exp
23. User Manual The information displayed depends on the module chosen but generally the following information is provided 1 Information on issues in the Vodafone service 2 Information on scheduled maintenance 3 Periodic reports Please note All information shown is indicative and does not relate to official billing details No rights can therefore be derived from this information 6 vodafone My Vodafone Zakelijk 69 My Vodafone Zakelijk User Manual 6 vodafone 10 2 Versions of Service Information Service Information provides the following versions 10 2 1 Service Information Free Service Informatie Free Service Information Free is available as standard for all My Vodafone Zakelijk customers and provides general information on current issues in the Vodafone service 10 2 2 Service Information Plus Service Informatie Plus optional module Service Information Plus provides information on current issues and scheduled maintenance in the Vodafone service You can also access seven basic reports in PDF format The reports cover the following subjects e Connections Aansluitingen e Network quality Netwerkkwaliteit Orders Opdrachten e Hardware deliveries Hardware leveringen e Resolved issues Afgehandelde storingen Repairs Reparaties e Helpdesk e Services provided Geleverde diensten 10 2 3 Service Information Extract Service Informatie Extract optional module Service Information Ex
24. Volgende Exporteren PDF Print Factuurdatum 20 04 2007 Uiterste betaaldatum 18 04 2007 Factuurdetails mobiel nummer Vorige Volgende Mobiel nummer Resultaten per pagina 10 x Periode Abonnementskosten Libertel nl Corporate Pack Basis VF BlackBerry Staff Ovm Star Mobile Connect Internet Live Vodafone Staff Plus VF In Business VF Business Passport Free Vodafone Ovm Phone Gebruikskosten Spraak Bellen naar lokale nummers Bellen naar buitenlandse nummers 1 2 Volgende 01 04 2007 t m 30 04 2007 01 04 2007 t m 30 04 2007 01 04 2007 t m 30 04 2007 01 04 2007 t m 30 04 2007 01 04 2007 t m 30 04 2007 01 04 2007 t m 30 04 2007 01 04 2007 t m 30 04 2007 01 04 2007 t m 30 04 2007 01 04 2007 t m 30 04 2007 01 04 2007 t m 30 04 2007 0 00 0 43 12 50 0 00 0 00 3 81 26 79 My Vodafone Zakelijk 49 8 4 4 Billing summary Bill details for each mobile number Bill details for each mobile number Factuurdetails Spraak mobiel nummer lets you see the individual call charges per mobile number innn a My Vodafone Zakelijk Demo In the list box next to Mobile number Mobiel nummer you can specify the mobile number whose bill information you want to view My Vodafone Zakelijk Factuurnummer 000068901865 Factuurdatum 20 04 2007 Klantnummer 330818790 00001 Uiterste betaaldatum 18 04 2007 User Manual By default you will see the information for voice calls ET Vene Click
25. afdelingen z Aantal niveau s max Toon op Naam O Beschrijving U kunt zoeken op nummer voornaam of achternaam Alle E Yw organisatie Niet toegewezen Verkoop Noord Beheer Logistiek Productie Management My Vodafone Zakelijk 63 My Vodafone Zakelijk User Manual Contents Close 6 vodafone 8 8 2 Allocating numbers If you haven t yet defined an organisational structure all mobile numbers will be found under Unallocated Niet toegewezen First decide whether you want to allocate unallocated Niet toegewezen nummers or allocated numbers Toegewezen nummers You re allocate existing allocated numbers to move them from a department On the right hand side choose the department Afdeling that you want to allocate numbers to In the screen opposite the Management department has been chosen At the left of the screen you then select the available numbers and click the gt gt button to allocate them to the department you chose Click the lt lt button to remove numbers from the department Mobile numbers which historically come under multiple customer numbers because they have been temporarily transferred to another customer number are displayed several times and marked with an asterisk Nummers toewijzen aan afdeling Wijs nummers toe door eerst in de linkerbox de toe te wijzen nummers te selecteren en naar de rechterbox te verplaatsen Selecteer vervolgens
26. al form You can then choose simple groups of allocated numbers by ticking the desired departments Periode Nummer Bestemming Filter Resultaat Reset filters alle nummers per afdeling BM Uw organisatie OM niet toegewezen EH verkoop i M noord OW zuid OWM Beheer OM Logistiek OW productie OM management Per nummer Zoek nummer of gebruikersnaam Pagina 1 van 2 16 Resultaten 0 Resultaten Resultaten per pagina 10 Resultaten per pagina 0611326760 S Schaijlken 0611385357 H Hansen 0611387001 TESTSIM 2 gt 0611387130 DHR G Smulders 0611917767 P Petersen an 0611917768 D Dirksen 0611917769 B Berends 0611917771 M Meersen 0611917772 A Arents 0611917773 K Klaasen My Vodafone Zakelijk My Vodafone Zakelijk User Manual 6 vodafone 8 8 4 Import export of organisational structure If you make frequent changes to your organisational structure it s a good idea to use the import and export functionality You export the existing organisational structure to a file in CSV or XML format You can then view the structure and if necessary change it to another software package and then import the changes back into Billing Management Please note the current structure is completely overwritten when you import an organisational structure Import export structuur importer
27. ction 5 6 My Vodafone Zakelijk 24 My Vodafone Zakelijk User Manual vodafone 5 5 Activating a SIM card When you want to activate empty SIM cards you have in your own supply click the Activate SIM SIM activeren tab in the Ordering Bestellen section On an empty SIM card already in your possession you can request a new connection transfer an existing connection what is known as a SIM swap Requesting a new connection In order to request a new connection enter the serial number of the SIM card and leave the Use existing number Bestaand nummer gebruiken box empty A mobile number will then be allocated automatically to the new connection In the rest of the screen you can among other things choose the type of subscription and specify the blocks you want to place on the new connection Transferring an existing connection To transfer an existing connection to a new SIM card first enter the serial number of the new SIM card Then specify the mobile number concerned in the Use existing number Bestaand nummer gebruiken box You don t have to fill in any of the other boxes unless you want to change the current situation Click Next step Volgende stap at the bottom of the screen to see a Summary containing all the details of your order Check all the details carefully and if you agree click again on Next step to confirm the order Your SIM card will now be activated You ca
28. d Intern CALLMAXS Verenigd Koninkrijk 1 2 3 4 5 amp Z amp 9 10 Volgende Per nummer Zoek nummer My Vodafone Zakelijk 59 8 6 5 Selecting by call type Call types Stap 4 Gesprekssoort are divided into four C Periode categories ond Voice Spraak Gesprekssoort Messaging Berichten SMS MMS C Filter Content e g ringtones Data My Vodafone Zakelijk A number of call types are defined within each of these O Alle gespreksscorten categories per gesprekssoort User Manual ED saat j j j B EN Berichten Click the plus icon in front of the category name to Tob ss expand the category and see all the underlying call types TE SMS info en service nummers O SMS naar internationale nummers F SMS verzenden en ontvangen in het buitenland i i MMS You select or deselect a call type by checking or ene unchecking the box in front of it o BM pata W Dataverkeer B T vodafone live dataverkeer in het buitenland You can select or deselect a whole category containing all OM Hotspots in het butenland call types in the same way 6 vodafone My Vodafone Zakelijk 60 8 6 4 Selecting using other filters Here Stap 5 Filter you have a number of other filter Periode options at your disposal You can filter still further the ee selection you made in the previous steps neet Filter Charges Kosten van
29. ducts are shown at the gross recommended price If you have made non standard pricing agreements your orders will of course be processed at the agreed price You can order the following types of products from My Vodafone Zakelijk Handsets with or without a connection e Accessories e SIM cards with or without a connection When ordering a handset you can order a new connection straight away You can order a new SIM card for this connection or arrange for the connection to be activated on an empty SIM card already in your possession The Order Summary Besteloverzicht acts as a Kind of shopping cart showing the contents of your order at a glance Every time you order something it is added to your shopping cart If you want to place the order you can confirm the whole order in one go Finally you can activate new SIM cards here Toestellen 2 See also Section 12 Subscriptions Abonnementen for details of how to set the order Aansluitingen 2 invoice This enables you to view and download the invoice for your orders Accessoires 0 SIM kaarten 0 t Bekijk inhoud My Vodafone Zakelijk 18 My Vodafone Zakelijk User Manual 6 vodafone 5 1 General Clicking Ordering Bestellen on the Bestellen navigation bar takes you to the range of handsets Toestellen Toestellen Accessoires SIM kaarten SIM activeren items a Toestellen 0 x 5 gt Aansluitingen 0 The f
30. e billing periods for which information is available in Billing Management Finally you will see a summary of all the bills for the selected period In the right hand column you can select for each bill the bill summary Factuursamenvatting the bill for each mobile number Factuur per mobiel nummer and details for each mobile number Factuurdetails mobiel nummer to view 006 Rekeningoverzicht Klantnummer Alle 06 nummer of achternaam Periode 01 04 2007 t m 30 04 2007 12 03 2007 t m 31 03 2007 Pagina 1 van 1 1 Resultaten Klantnummer Factuurnummer 330818790 00001 000068301865 Rekeningen 1 1 Resultaten per pagina 10 Factuuradres Bedrag Rekeningoverzicht My Vodafone Zakelijk Demo Factuur per mobiel nummer My Vodafone Zakelijk 47 My Vodafone Zakelijk User Manual 6 vodafone 8 4 2 Billing summary Bill summary The bill summary Factuursamenvatting lets you see the total subscription fees usage charges credits and other costs per customer number in a similar way to the front page of the paper bill You can print the bill summary and export it to PDF so that you can file it or send it to other people Factuursamenvatting Exporteren PDF Print My Vodafone Zakelijk Demo Factuurnummer 000068901865 Klantnummer 330818790 00001 Factuurdatum 20 04 2007 Uiterste betaaldatum 18 04 2007 Factuursamenvatting Factuur per mobiel numm
31. e filters e g a list showing the highest call charges per period per user 8 5 1 Billing analysis Billing analysis consists of five standard reports Mobile number report Overzicht mobiel nummer Called number report Overzicht gebeld nummer Allowance report Overzicht Voorraad vodafone Historic mobile number report Historisch overzicht mobiel nummer Call report Gespreksweergave mo 2 a Rekeningbeheer My Vodafone Zakelijk User Manual Rekeninganalyse Rekeningoverzicht ee ee aiinen Rekeninganalyse Deze rapportage geeft u inzicht in d bruikskosten per mobiel nummer over de afgelopen 12 Overzicht mobiel maanden nummer Overzicht gebe Deze rapporta i r gebeld nummer over de afgelopen 12 Overzicht Voorraad maanden Historisch overzicht mobiel nummer Contents 7 Gespreksweergeve gedeeltelijk binnen of buiten de Mijn rekeningsnalyse Print Rekeningextract ch overzicht mobiel nummer ge geeft ht in de ge costen per mobie er pe d over a Close 1 ae oe a andeng Je Organisatiestructuur E mail notificatie u inzicht in alle gesprekskosten over de afgelopen 3 maanden vodafone My Vodafone Zakelijk 51 My Vodafone Zakelijk User Manual 6 vodafone 8 5 2 Billing analysis Mobile number report The Mobile number report Overzicht mobiel nummer Overzicht mobiel nummer allows you to view the subscription fees usage charges other costs and credits for the past 12 m
32. e letter and one figure You can choose any number of figures and letters at random e g RS1234by or 89542a Once you have changed your password you can log in at http zakelijk vodafone nl Please note My Vodafone Zakelijk passwords are case sensitive In other words RS1234by is not the same password as rs1234BY The user name always consists of lowercase letters and it should be entered as such Please note if you have entered an incorrect combination of user name and password three times in succession you won t be able to log in for 15 minutes This is to prevent an unauthorised user from guessing your password P My Vodafone Zakelijk 6 2 4 Forgetting your password If you forget your password you can create a new one To do so click the Forgot your password Wachtwoord vergeten link on the login page After you have entered your user name a temporary password is sent to your e mail address In this e mail you will also find a link to the page on which you can change your password Please note you cannot use your temporary password to log in to My Vodafone Zakelijk You first have to change your temporary password to a new password of your own You won t be able to log in until you have changed the password My Vodafone Zakelijk User Manual Priv Ondernemers Grootzakelijk Over Vodafone vodafone My Vodafone Zakelijk is een gratis dienst voor bedrijven met 10 of meer aansluitingen Ondernemers kunnen
33. e taken 5 Meest uitgevoerde taken Ik vil iets Wijzigen x van voor os nummer F U kunt zoeken op mobiel nummer voornaam achternaam straat Contents ien 0627062480 wholesale marketing avenue c ramique 300 mad namelik nummersesevens Close Onthouden als voorkeurstab 6 vodafone My Vodafone Zakelijk 11 My Vodafone Zakelijk 5 U 7 _ 6 vodafone Last 5 tasks 5 Laatste taken This function provides you with quick access to the last five tasks you have completed If you want to repeat the last task you completed click one of the tasks displayed here This will take you directly to the relevant section of My Vodafone Zakelijk If you want to enter Personal Assistant always via the same tab tick the checkbox next to Remember as favourite tab Onthouden als voorkeurstab at the bottom of the page 5 most frequent tasks 5 Meest uitgevoerde taken This function provides you with quick access to the last five tasks you have completed most frequently Clicking on one of the tasks displayed here will take you directly to the relevant section of My Vodafone Zakelijk This is useful if you want to make a number of similar changes one after the other If you want to enter Personal Assistant always via the same tab tick the checkbox next to Remember as favourite tab Onthouden als voorkeurstab at the bottom of the page O 0O Personal Assistant Help
34. ease contact Customer Service Please note if for example you decide to go from Billing Online to Billing Online Extra you should also check in User Management Gebruiksbeheer to see whether your users have the correct rights for this Gewenste abonnementsvorm voor rekeningbeheer Voor de module rekenin niveaus aan Elk niveau f en prijs Op deze pagina kunt u uw gekozen niveau zien en ind ewenst een ander niveau aanvragen Om uw abonnement n weerts bij te stellen kunt u contact opnemen met uw accountmanager of met de klantenservice yi gt 00 via 1200 samenvatting van de factuur Rekening Online Plus 37 50 Alle info over het gebruik van uw bedrijf door middel van 5 rappo Rekening Online Extra 85 EUR maand Zelf filters instellen en zo belangrijke informatie analyseren Rekening Extract 50 EUR maand rekening van uw bedrijf inclusief alle details van gesprekken downloaden om ze te laten gt Abonnementskosten n welk klantnummer en met welke referentie u eningbeheer wilt laten berekenen 0 1 gt Volgende vodafone 14 Order Invoice My Vodafone Zakelijk allows you to view and download your order invoice Factuur bestellingen for all orders completed for you by Vodafone in the past 12 months See Section 12 Subscriptions Abonnementen for information on how to request an order invoice My Vodafone Zakelijk Once you have specified that you want to receive the order invo
35. eelgestelde vragen are divided into a number of categories Click a category to see the questions and answers displayed If you can t find the answer to your question in the FAQs you can send your question directly to Customer Service via Stel een vraag Choose a topic from the list and type your question underneath it You can also ask a general question Stel een algemene vraag We ll answer your question as quickly as possible You will see the status of your question together with any reference you care to enter in the Status Report Stel een vraag 1 L Veelgestelde vragen Vindt hier direct en snel een antwoord op uw vraag Kies het thema waarvoor u een specifieke vraag heeft My Vodafone Nummerbeheer Ststusoverzicht Rekeningbeheer Eestellen Reperstieservice Factuur Contractbeheer bestellingen Stel een vraag Stel hier al uw vragen online Wij antwoorden u binnen de afgesproken termijn per e mail Stel zen slaemene vrasg My Vodafone Zakelijk 76 My Vodafone Zakelijk User Manual 6 vodafone 12 User Management This menu command is only available to main users User e Stap 1 Algemene informatie Management Gebruikersbeheer makes it easy for your Q stap 2 Toepassingen organisation s main user for My Vodafone Zakelijk to add Stap 3 Kantnummers a C The example below describes how to create a new user and allocate rights to this user Voornaam
36. en Kies hier het formaat van de organisatiestructuur die u vilt importeren csv O xml Importeren Ce Kies hier het formaat v arin u de actuele data vilt exporteren csv O xml My Vodafone Zakelijk 66 My Vodafone Zakelijk User Manual 6 vodafone 8 9 Billing Extract Billing Extract Rekeningextract is a paid for option in Billing Management which enables you to download all billing information for a billing period You can then process the data e g in a financial software package or Excel There are two versions of Billing Extract that you can download Mobile number Mobiel nummer this extract contains all the charges relating to a mobile number such as subscription fees usage charges credits and other costs Call Gesprek this extract contains all the information on calls messaging events and data sessions Please note the extract is of limited size Where the extract exceeds 100 000 rows you will see a warning about the size and you can choose whether to continue Where the extract exceeds 150 000 rows it can t be downloaded directly and you will be asked to make a selection by filtering Gesprek met filter mogelijkheid Rekeningextract Selecteer de periode en het detailniveau van het extract Periode 01 04 2007 t m 30 04 2007 M Detaiiniveau Mobiel nummer O Gesprek Gesprek met filter mogelijkheid indien het te exporter
37. en document te groot is O My Vodafone Zakelijk 67 My Vodafone Zakelijk User Manual 6 vodafone 9 Repair Service The repair service provided by My Vodafone Zakelijk can be contacted by selecting Repair Service Reparatieservice on the left of the navigation bar If you have not yet registered for this service you will see a screen containing information on the service What it is Wat is het How it works Zo werkt het What it costs Wat kost het How to register Contact By clicking the gt gt button you can go directly to the Repair Service Reparatieservice A Wat is het Zo werkt het a Wat kost het 7 Contact 4 Inzicht in het reparatieproces Vodafone Repearatieservice biedt u de mogelijkheid reparaties van mobiele telefoons vooraf aan te melden Bovendien heeft u tijdens het reparatieproces overzicht op de uitstaande reparaties en bent u altijd op de hoogte van de voortgang ervan Voor bedrijven en instellingen met een groot mobiel telecompeark vereenvoudigt deze dienst de reparstiestroom Ga direct naar de Reparatie service My Vodafone Zakelijk 68 10 Service Information Service Informatie 10 1 Introduction My Vodafone Zakelijk Service Information Service Informatie is an online service which telecom managers use to obtain information on Vodafone service issues This information ranges from generic to customer specific services
38. er Factuurdetails mobiel nummer enn Totaal Abonnementskosten excl BTW 272 93 Gebruikskosten excl BTW 425 18 Creditering excl BTW 13 75 Overige kosten excl BTW 17 23 Totaal excl BTW 705 58 01 BTW 19 00 134 06 Totaal incl BTW 839 64 My Vodafone Zakelijk 48 My Vodafone Zakelijk User Manual Close vodafone 8 4 3 Billing summary Bill for each mobile number Bill for each mobile number Factuur per mobiel nummer lets you see the subscription fees usage charges credits and other costs per mobile number In the list box next to Mobile number Mobiel nummer you can specify the mobile number whose bill information you want to view If more information is available than will fit on the screen you can browse through the pages by clicking the page numbers or using the Previous Vorige and Next Volgende links next to the page numbers increase the number of results per page Resultaten per pagina up to a maximum of 500 You can print the bill summary and export it to PDF so that you can file it or send it to other people Factuur per mobiel nummer My Vodafone Zakelijk Demo Factuurnummer 000068901865 Klantnummer 330818790 00001 Mobiel nummer 0652610780 Naam O Oppers Kostenplaats Factuursamenvatting Factuur per mobiel nummer Mobiel nummer 0652610780 o oppers Pagina 1 van 2 17 Resultaten 1 2
39. erkzaamheden waarbe Approval pending betekent dat de aanvraag is gepland en in Stop tijdstip waarop de werkzaarnheden naar verwachting zijn Overzicht van de Vodafone BSC en RNC gebieden Overzicht pdf Voor het bekeken van POF documenten is Acrobat Reader benodigd 6 vodafone My Vodafone Zakelijk 72 10 5 Service reports Servicerapportages The service reports section provides a list showing Pi Zabel Over Vocatone a number of basic reports on Vodafone services saf f mm In the Plus module these reports are available in PDF format In the Extract module you can also download CSV or XML files as well as PDF files You can then use the CSV or XML files to create your own report You choose the type of report and the month for which you want it Click Request report Rapport opvragen to generate the report My Vodafone Zakelijk User Manual Please note reports are generated from the date when you registered for this service Data and the resulting trend analyses will be available from that date 6 vodafone My Vodafone Zakelijk 73 My Vodafone Zakelijk User Manual 6 vodafone The reports are split into the following subjects 10 5 1 Connections Aansluitingen The Connections Aansluitingen report provides a summary of subscriptions at BAN BEN CTN level The report is also divided into active and non active connections actieve en niet actieve aansluitingen NB an 06 nu
40. f mobile phones and buy business products and services The portal My Vodafone Zakelijk is in the Dutch language For non Dutch speaking users this English manual will explain the functionalities of the portal Dutch names of the functionalities are written between square brackets My Vodafone Zakelijk provides the following functionalities Ordering Bestellen You can order handsets quickly and easily if necessary with a subscription and accessories All your orders will be supplied at the agreed price Number Management Nummerbeheer You can look up PUK codes and change contact details SIM card blocked numbers etc simply and quickly Billing Management Rekeningbeheer It s easy to keep track of your mobile costs with powerful reporting and analysis options Repair Service Reparatieservice Vodafone Repair Service gives you the option of booking mobile phone repairs in advance During the repair process you can view a list of outstanding repairs This ensures that you are always up to speed with progress Status Report Statusoverzicht This is a report of all your outstanding actions including orders address changes and outstanding queries Use the various sorting options to see at a glance the actions that are relevant to you Contract Management Contractbeheer You can check your details directly and update them if necessary P My Vodafone Zakelijk 4 User Management Gebruiksbeheer User Management enables y
41. gulier Duo two identical SIM cards for one connection Intended for use of one mobile number with for example a car phone and a separate handset Vodafone Regular Vodafone Regulier a standard SIM card suitable for voice and data subscriptions Vodafone Machine To Machine M2M a type of SIM card which is particularly suitable for use in Machine To Machine applications Vodafone Permanent Installation Vodafone Vaste Inbouw a type of SIM card which is particularly suitable for installation in certain in car and other systems Bestellen _ Toestellen 7 Accessoires 7 SIM kaarten SIM activeren 7 Bestel direct nieuwe SIM kaarten Deze worden binnen 6 enkele werkdagen bezorgd ee A Omschrijving SIM kaart Vodafone Regulier Vodafone Regulier Duo Vodafone Machine To Machine M2M Vodafone Vaste Inbouw Direct leverbaar Bestel nu Niet direct leverbaar Bestel nu Niet direct leverbaar Bestel nu Direct leverbaar Bestel nu i Toestellen 0 i a Aansluitingen 0 i a Accessoires 0 a SIM kaarten 0 SIM cards are ordered in exactly the same way as handsets You can specify whether you also want to order new connections with the SIM cards If you only want to order empty SIM cards for your own supply enter 0 as the number of connections Once you have entered all the details you reach the order summary page For details see also Se
42. he report in your billing analysis The structure that you create here you can then use in the filter steps in Billing Analysis to select groups of mobile numbers Please note There is only one organisational structure for your whole organisation This means that if several users have access to the Organisational structure Organisatiestructuur option as the main user all of these users can then change the structure 8 8 1 Setting up an organisational structure You can create as many departments and levels as you wish You start creating the structure by adding departments under Your organisation Uw organisatie Your organisation shows the top of the structure You add departments by clicking New department Nieuwe afdeling after which you can enter a name and if necessary a description The active department is shown in red To create subdepartments first click the relevant main department to activate it and then New department Nieuwe afdeling O 0 Click Change name Naam wijzigen to rename the active department The Move Verplaatsen button gives you the option of moving the active department into another department Finally you can remove Verwijderen the active department Once it has been removed any allocated numbers will again become Unallocated Niet toegewezen Organisatiestructuur Cre er of wijzig uw organisatiestructuur en wijs nummers toe aan de
43. ice online new invoice details will become available in the first week of each month It is therefore possible that you won t see the information until after a maximum of one month User Manual Please note You will receive the online order invoice in addition to your paper hardware invoice The latter will continue to be the legally valid document From the moment that you request the online order invoice you will be able to view the invoices on My does not therefore have retrospective effect If you click Order invoice Factuur bestellingen in the navigation bar you will be taken to a page which shows all your hardware invoices for the past 12 months 6 vodafone Factuur bestellingen Wanneer u kiest voor Factuur bestellingen krijgt u naast de online factuur ook een papieren versie De papieren versie wordt u toegestuurd de online versie kunt u hier onder Factuur bestellingen dovmloaden Beide facturen ontvangt u aan het begin van de maand en bevatten twee detailniveaus a Factuur gespecificeerd met n regel per productsoort bijvoorbeeld 2 BlackBerry toestellen a Factuur gespecificeerd met n regel per individueel product bijvoorbeeld 1 BlackBerry 7230 1 BlackBerry 7290 Klantnummer Bedrijfsnaam MY VODAFONE ZAKELIJK DEMO Klantnummer 330818790 1 Factuur bestellingen voor 330818790 1 Er is geen factuur met betrekking tot uw bestelling en beschikbaar My Vodafone Za
44. irst ten handsets are displayed by Merk alle H alle Accessoires 0 default You can filter the handsets displayed het by brand and model at the top of the list __ Bekijk inhoud Click the buttons at the bottom of the page to browse through the range Finally you can browse through the product faa BlackBerry Blackberry range by clicking the Previous 10 Vorige iel 8100v 8800 10 and Next 10 Volgende 10 buttons Bruto adviesprijs 369 00 Bruto adviesprijs 419 00 Meer informatie Meer informatie Accessoires Accessoires Leverbaar vanaf 11 05 2007 Leverbaar vanaf 11 05 2007 Bestel nu Bestel nu My Vodafone Zakelijk 19 Click the More information Meer informatie link to obtain a full list of the handsets features The Accessories Accessoires link takes you to a page containing accessories specifically for this type of handset My Vodafone Zakelijk It also shows the date from which the handset can be delivered Leverbaar vanaf User Manual Contents Close 6 vodafone Bestellen Toestellen Accessoires 5 SIM kaarten sim activeren Terug naar overzicht toestellen Blackberry RIM 8800 Brutoadviesprijs 419 00 Accessoires Gewicht Afmetingen 120 x 66 x 14 mm Spreek tijd GSM Standby tijd Eigenschappen Agenda kalender Batterij Lithium Ion Bluetooth 2 0 Extern geheugen microSD TransF
45. kelijk 15 Settings In the Settings Instellingen menu you can see the Mijn gegevens modules and customer numbers to which you have access You can also change your password here Persoonsgegevens Toepassingen 1 Klantnummers 7 The first tab Personal information Persoonsgegevens Naam o shows the information used to create your account You can change the information by clicking Change Voornaam Wijzigen and entering the new information ae My Vodafone Zakelijk User Manual Achternaam Account The Applications Toepassingen and Customer numbers Klantnummers tabs show you the modules in Uw e mailadres demo vodafone com My Vodafone Zakelijk and the customer numbers in your Telefoon werk 0433555555 organisations to which you have been given access This access is determined by the main user for My Vodafone Zakelijk in your organisation If you have any questions about this or want to change anything please contact the main user You will find his or her contact Naam Vodafone Hoofdgebruiker details at the bottom of the screen Email demo vodsfone com Mobiel nummer Hoofdgebruiker Telefoon werk 0433555555 6 vodafone My Vodafone Zakelijk 84 Wijzigen When you want to change your password go to Settings Wachtwoord wijzigen Instellingen on the left of the navigation bar and click Change password Wachtwoord wijzigen Voornaam Enter you
46. l see a different screen here This is because some of the restrictions are controlled by the restriction lists in the VPN environment For more information on these restriction lists see Section 7 3 In addition you can specify whether or not you want to receive an itemised bill Factuurspecificaties for the mobile number concerned Nummerbeheer Algemene Informatie DA Restricties Q Terug naar Nummerbeheer Bekijk uw huidige diensten instellingen en vraag wijzigingen aan Kosten voor het wijzigen van nummer restricties bedragen 20 50 per blokkade Let op wijzigingen betreffende diensten zijn niet direct actief Restricties wijzigen voor 06113387001 Erotische nummers O Geblokkeerd niet geblokkeerd 0300 nummers O Geblokkeerd niet geblokkeerd Bellen naar het Niet geblokkeerd buitenland nie geblokkeer O Geblokkeerd Bellen in het Niet geblokkeerd buitenland nie geblokkeer Geblokkeerd Factuurpresentatie wijzigen voor 0611387001 Factuurspecificaties O nee My Vodafone Zakelijk 7 3 Number management with VPN When you use a Vodafone VPN environment you can manage it via Number Management Nummerbeheer in My Vodafone Zakelijk Some screens look different if the mobile number concerned is in the VPN environment They are described below 7 5 1 General If you click Number Management Nummerbeheer on the left of the navigation bar you ll see four additi
47. lash GPRS Geluidsopname memo recorder Gesprekstijd uren max 6 Gewicht gram 134 Handsfree functie Intelligente tekstinvoer T9 Intern geheugen Mb 64 MMS Quad band 850 900 1800 1900 MHz Qwerty toetsenbord Rekenmachine SMS Scherm TFT met 65 536 kleuren Schermresolutie 240 x 320 pixels Standby tijd uren max 432 Trilalarm functie USB dataverbinding 1 1 Voice dialling Toegang tot Vodafone live sites Wekkerfunctief Alarm Toestellen 0 Aansluitingen 0 Accessoires 0 SIM kaarten 0 My Vodafone Zakelijk 20 My Vodafone Zakelijk User Manual vodafone 5 2 Ordering a handset You can order a handset where appropriate including accessories SIM card and SIM card activation by clicking Order now Bestel nul next to that handset You will then arrive at the next screen Bestellen shown here The product name Artikel Naam and item code Item codel of the handset are filled in automatically At Quantity Aantal enter the number of handsets of this type that you want to order At Number of connections Aantal aansluitingen specify the number of connections that you want to order with it If you want to order a separate handset without a connection enter 0 in this box If you are also ordering several connections you can set a number of options in the bottom section of the screen which will apply to all these connections e g the same subscription
48. len Extra SIM kaarten bestellen Order plaatsen a De bestelling en of wijzigingen worden conform contractvoorwaarden geleverd Bestellingen die voor 12 00 uur worden geplaatst zullen de volgende werkdag worden geleverd indien alle producten voorradig zijn My Vodafone Zakelijk 26 5 Placing an order If you have multiple customer numbers you can specify the customer number Klantnummer for which you want the order to be billed in Step 1 You can search by customer number company name or address My Vodafone Zakelijk The billing address Factuuradres is linked to the customer number and can t be changed during the ordering process User Manual Check the details and click Next Volgende to proceed Contents Close 6 vodafone Bestellen 2 Stap 1 Factuuradres selecteren Stap 2 Bezorgadres selecteren Stap 3 Controleren en bevestigen Uw factuuradres Klantnummer U kunt zoeken op klantnummer bedrijfsnaam straat of plaats M216576527 2 vizzavi test avenue ceramique 300 maastricht 316576537 1 vizzavi test avenue ceramique 300 maastricht Bedrijfsnaam VIZZAVI TEST Factuuradres Avenue Ceramique 300 6221KX MAASTRICHT Adres niet aanwezig of onjuist Bij Contractbeheer kunt u uw adres doorgeven Let op dit heeft een doorlooptijd van 4 dagen My Vodafone Zakelijk 27 In Step 2 you can select a different delivery address Bezorgadres selecteren if yo
49. mber may appear several times in the detailed list of connections if several numbers are used in combination with one 06 number However in the total count of Connections Aansluitingen the 06 number is counted only once 10 5 2 Resolved issues Afgehandelde storingen The Resolved issues Afgehandelde storingen report provides a summary of the number of checked in and checked out incidents and the average resolution time If SLA arrangements apply to the resolution time the score is given as Within standard Binnen norm 10 5 3 Services provided Geleverde diensten The Services provided Geleverde diensten provides a list of communication services provided split into voice data messaging and content 10 5 4 Hardware deliveries Hardware leveringen The Hardware deliveries Hardware leveringen report provides a list of all items ordered which have been delivered from the warehouse such as handsets and accessories My Vodafone Zakelijk 74 My Vodafone Zakelijk User Manual 6 vodafone 10 5 5 Helpdesk The Helpdesk report contains a list of calls received by the Vodafone Corporate Desk The calls are classified into the following subjects Enquiry Vraag Request Verzoek Action Handeling Complaint Klacht and Miscellaneous Overig Enquiry All enquiries concerning Vodafone services e g roaming voice mail GPRS Request All requests made to Vodafone by the customer bo
50. mmer in Het is mogelijk per nummer de gegevens zoals naam adres en restricties te wijzigen Getoond 1 4 van 4 06 11385357 TESTSIM 1 Actief 06 11387001 TESTSIM 2 Actief 06 11387130 TESTSIM 3 Inactief 06 11917767 TESTSIM 4 Actief Nummerbeheer Algemene Informatie Restricties DEN f lt Terug naar Nummerbeheer Nummergegevens Klantnummer 330818790 1 Mobiele nummer 06 11387001 My Vodafone Zakelijk 34 My Vodafone Zakelijk User Manual vodafone 7 1 General Information The General Information Algemene Informatie tab is divided into number address and SIM card details and blocked numbers You can swap SIM cards if for example your existing SIM card is defective or your handset has been lost or stolen Click Change Wijzigen under the relevant heading to change each item individually Changes relating to a SIM card are processed immediately Under Number details Nummergegevens click Change Wijzigen to go to the next screen If you select a different customer number under Number details Nummergegevens the mobile number will be transferred to this new customer number Charges incurred by this number with effect from the processing date will appear on the bill for this new customer number You can only select customer numbers for which you are authorised In the Cost centre Kostenplaats field enter the reference tha
51. n SIM activeren 4 items s Toestellen 0 s Aansluitingen 0 a Accessoires 0 The accessories are grouped by type e g car kit gt eimai co charger data cable and are displayed in the same way as the handsets At the top of the page you can filter on eN accessories to find a specific brand model of handset Carkit Nokia Houder MBC 15S 39 00 Direct leverbaar Bestel nu Bestel direct accessoires die geschikt zijn voor uw mobiele telefoons My Vodafone Zakelijk User Manual You order an accessory in just the same way as a j D A F Nokia Antenne coupler AXF 15s 30 00 Direct leverbaar handset see Section 5 2 by clicking the Order now Bestel nu Bestel nu button The products are added to the order Technocon Nokia CK7W care S00 Eioslaos A pi estel nu summary See also Section 5 6 Technocon Nokia Cark 126 281 04 Direct leverbaar carkit inbouw CB 3 Bestel nu Lader Nokia Autolaadsnoer LCH 12 Direct leverbaar Bestel nu Nokia Brightpoint Autolaadsnoer Direct leverbaar Bestel nu Nokia Reislader ACP 12E Direct leverbaar Bestel nu 6 vodafone My Vodafone Zakelijk 23 My Vodafone Zakelijk User Manual 6 vodafone 5 4 Ordering a SIM card In the Ordering Bestellen section you can use the SIM cards SIM kaarten tab to order new SIM cards You can order the following types of SIM cards Vodafone Regular Duo Vodafone Re
52. n Wijzig factuuradres Wijzig klantgegevens Wijzig nummergegevens Bekijk alle opdrachten 6 vodafone My Vodafone Zakelijk 13 My Vodafone Zakelijk User Manual 6 vodafone 3 3 Search for PUK code Zoek een PUK codel You can use this function whenever your SIM card ceases to accept your PIN code Enter the mobile number whose PUK code you want to look up Click Search Zoek The PUK code appears in the next screen Once you ve entered the PUK code your phone will ask for anew PIN code You can choose it yourself It must be a minimum of four and a maximum of eight digits long Please note you can only request PUK codes for 06 numbers which are linked to your account Zoek een PUK code Voer een telefoon nummer in dan ziet u direct de PUK code 06 11387130 PUK code lt lt Terug naar My Vodafone Zakelijk f ee Po De PUK Code is 85052153 My Vodafone Zakelijk 14 My Vodafone Zakelijk User Manual vodafone 3 4 Blocking and unblocking numbers Blokkeer nummer You can block or unblock a mobile number immediately e g where the phone is lost or stolen Blocking instructions TATE Enter the mobile number that you want to block Click Search Zoek aerden te anne in d u valt de blokkeren 06 11387130 You will arrive at the next screen Stap 1 Type blokkade Stap 1 Type blakdinde kazen kieze
53. n track the status of the order in the Status Report 006 Bestellen Toestellen 7 Accessoires A SIM kaarten 7 SIM activeren Als u al een ongebruikte SIM kaart heeft kunt u dez ctiveren U m m 4 5 ami cs krijgt automatisch een nieuw mobiel nummer toegewezen Klantnummer Bedrijfsnaam MY VODAFONE ZAKELIJK DEMO Klantnummer 330818790 1 SIM kaart activeren Klantnummer Bedrijfsnaam BTW Nummer Kvk Nummer Plaats uitgifte KvK SIM kaart activeren Referent Bestaande SIM kaart activeren 8931440000 Voornaam Tussenvoegse Achternaam Bestaand nummer gebruiken VPN shortcode VPN restricties Abonnement Voice Abonnement SMS My Vodafone Zakelijk User Manual Close vodafone 5 6 Order Summary Orders for handsets accessories and SIM cards are collected in the Order Summary Besteloverzicht From this Order Summary you can if necessary still edit your order by removing Geselecteerde items verwijderen changing wijzigen or adding items Extra To actually place the order click Place order Order plaatsen Besteloverzicht Uw besteloverzicht bevat 4 items Py Omschrijving Bruto adviesprijs per stuk Blackberry RIM 8800 2 419 00 aes 0 Met aansluitingen 2 a Wijzigen Geselecteerde items verwijderen Wilt u meer artikelen bestellen Maakt u dan een van de volgende keuzes Extra accessoire bestellen Extra toestel bestel
54. nummer Uw Rekeningmodule klantnummers Rekeningmodule Selecteer klantnummer vl 0 Resultaten Pagina 1 van 1 1 Resultaten Resultaten per pagina 10 Lear Resultaten per pagina 10 at Dassi Stap 3 Klantnummers Bevestigen My Vodafone Zakelijk 5 U 7 _ 6 vodafone To change user accounts click the spanner icon opposite the user s name You then go through the same steps as you did when creating a new account during which you can change the details and access rights To remove a user account click the cross opposite the user s name Gebruikersbeheer Gebruiker toevoegen ee ae Demo Account vodafone mvzdemo ae Demo mvzdemo demo ae My Vodafone Zakelijk 81 User Manual My Vodafone Zakelijk Contents 5 Subscriptions Subscriptions Abonnementen enables you as the main user to register for applications in My Vodafone Zakelijk which not everyone can access by default You have immediate access to any new functionality If there are any charges associated with this functionality you will see them on your monthly bill For this reason this option is only available to the main user in your organisation You can use this menu command for example to go to an expanded version of Billing Online Rekening Online or activate Order Invoice Factuur Bestellingen If you want to discontinue something or go back to a simpler version pl
55. onal options if linked to a VPN environment My Vodafone Zakelijk Nummerbeheer a VPN Nummers VPN numbers VPN nummers a list of all mobile numbers any associated short numbers and VPN Restricties the incoming and outgoing restriction lists used marme ERRE VPN Restrictions outgoing VPN Restricties uitgaand a definition of the gold silver bronze inkomend black and white lists for outgoing restrictions Here you decide for each list which numbers can t VPN Instellingen be called from the VPN VPN Restrictions incoming VPN Restricties inkomend a definition of the incoming restriction list known as incoming call screening Here you decide on the numbers that can t call VPN numbers i e the telephone numbers that your mobile connections can t receive calls from VPN Settings VPN Instellingen a list of general VPN settings including the use of a zero prefix and the possibility of making conference calls User Manual 6 vodafone My Vodafone Zakelijk 37 7 5 2 VPN numbers This screen is divided into two tabs Numbers Nummers This tab provides you with a list of all the numbers that e Numbers Nummers belong to your VPN environment It shows the short e Number ranges Nummerreeksen number associated with each number and the outgoing and incoming restrictions that apply to the number My Vodafone Zakelijk Number ranges Nummerreeksen This tab provides you with a list of the number ranges
56. onths Voor welke periode vilt u dit overzicht voor de laatste factuurperiode Bekijk het overzicht voor de periode 01 04 2007 30 04 2007 You specify the billing period for which you want to create O Voor een bepaalde periode a report This can be the last billing period Voor de laatste EEn HEET factuurperiode or a specified period Voor een bepaalde periode Here you can also select a number of consecutive billing periods e g in order to create a quarterly report Exporteren CSV PDF Print The resulting report will provide you with a summary of en ee Resultaten per pagina 10 total subscription fees and usage charges for each mobile 2 Nr Afdeling Mobiel Gebruikersnaam Abonnement Abonnement Gebruik Overig number and any other one off costs and credits nummer 2 Z 1 330818790 0611326760 S Schaijlken vodafone Ovm Phone Use the links at the top of the report to export the results E nd Business i i 3 330818790 0611387001 TESTSIM 2 VF In to a PDF or CSV file or print the summary A 4 330818790 0611387130 DHR G Smulders VF In Business 330818790 0611917767 P Petersen VF In Business 330818790 0611917768 D Dirksen My Vodafone Zakelijk 52 My Vodafone Zakelijk User Manual 6 vodafone 8 5 3 Billing analysis Called number report The Called number report Overzicht gebeld nummer allows you to view the charges per destination It shows you for example the n
57. ort Voor welke periode wilt u dit overzicht Voor de laatste factuurperiode Bekijk het overzicht voor de periode 01 04 2007 30 04 2007 O Voor een bepaalde periode Bekijk het overzicht van mrt 2007 M tot mrt 2007 alle datums vanaf 12 03 2007 t m 30 04 2007 DD MM JJJJ Tijdstip O Gehele dag uren van Periode Daluren m Pagina 1 van 60 595 Resultaten Exporteren CSV PDF Print Resultaten per pagina 10 v Gebruikersnaam Gebruikssoort Gebruikscategorie Datum 330818790 0611326760 S Schaijlken 330818790 0611326760 S Schaijlken 330818790 0611326760 S Schaijlken 330818790 0611326760 S Schaijlken 330818790 0611326760 S Schaijlken 330818790 0611326760 S Schaijlken 330818790 0611326760 S Schaijlken 330818790 0611326760 S Schaijlken 330818790 0611326760 S Schaijlken 10 330818790 0611326760 S Schaijlken Content Spraak Spraak Spraak Spraak Data Berichten Data Content Spraak Vodafone live 16 04 2007 19 00 content Bellen naar verkorte nummers Bellen naar interlokale nummers Bellen naar mobiele 17 04 2007 11 21 nummers Bellen naar mobiele 17 04 2007 12 03 nummers Dataverkeer 17 04 2007 16 33 MMS 17 04 2007 16 44 Dataverkeer 17 04 2007 18 47 Vodafone live 17 04 2007 19 00 content Bellen naar mobiele 17 04 2007 19 24 17 04 2007 10 46 17 04 2007 11 13 My Vodafone Zakelijk 56
58. ou as a telecom manager and main user of My Vodafone Zakelijk to decide who within your organisation is allowed access to the Ordering Contract Management Number Management Billing Management and Repair Service in My Vodafone Zakelijk In addition you can restrict access to a customer or mobile number My Vodafone Zakelijk 5 thon U V _ 6 vodafone My Vodafone Zakelijk 5 My Vodafone Zakelijk User Manual 6 vodafone 2 Logging on to My Vodafone 2 1 Registration procedure You will be given a single main user account for each company This main user account will enable you to create other accounts so that you can determine access to applications and customer and mobile numbers separately for each account New people to whom you have allocated an account will receive an e mail within five minutes containing a user name and a temporary password For more details go to 11 User Management 2 2 Cancellation procedure If you no longer wish to use My Vodafone Zakelijk you can cancel it at Vodafone customer service Your main user account and all underlying accounts will then be deleted You can delete underlying accounts yourself 2 5 Login procedure Initially Vodafone will send you an e mail containing a temporary password and a link to a page where you can change your temporary password to a password of your own choice This password must contain a minimum of six characters with at least on
59. ows you to adjust settings for each mobile number individually Click Number Management Nummerbeheer at the left of the navigation bar You can search by customer number Klantnummer or by mobile number or surname Zoek op 06 nummer of achternaam Nummerbeheer Gegevens van individuele nummers Om gegevens van individuele telefoonnummers in te zien of te vijzigen kiest u hier het klantnummers waartoe het telefoonnummer behoort of u typt direct het mobiele nummer in Het is mogelijk per nummer de gegevens zoals naam adres en restricties te wijzigen Klantnummer Huidig geselecteerd klantnummer 330818790 1 Zoek op 06 nummer of achternaam My Vodafone Zakelijk 33 You ll see the results of the search instruction in the next Exporteren You can open this file in a program such as Excel My Vodafone Zakelijk User Manual Click a mobile number in the Number Nummer column to see the details relating to the selected number 5 These details are split into two tabs ontents Contents e General Information Algemene Informatie Close e Restrictions Restricties Close vodafone screen To export the selection to a CSV file click Export Nummerbeheer Gegevens van individuele nummers Om gegevens van individuele telefoonnummers in te zien of te vijzigen kiest u hier het klantnummers waartoe het telefoonnummer behoort of u typt direct het mobiele nu
60. r bedrijfsgegevens On this screen you can enter a reference Uw referentie for your own administration purposes This reference will also appear in the status report You can then enter the reason for blocking Type blokkadel This can be either blocking free of charge because of theft or loss Volledige blokkade wegens diefstal of vermissing or voluntary blocking which needs to be paid for Vrijwillige volledige blokkade Click Next Volgende for the next screen Check the details on the next screen and click the Confirm Bevestigen button The mobile number is blocked immediately Co My Vodafone Zakelijk 15 My Vodafone Zakelijk User Manual 6 vodafone Unblocking Deblokkeren instructions Click Number Management Nummerbeheer in the navigation bar Search for the number that you want to unblock At the bottom of the screen you will see that the status of the number is Blocked Geblokkeerd In this section click Change Wijzigen You will arrive at the next screen On this screen you can enter a reference Uw referentie for your own administration purposes This reference will also appear in the status report Click the Next Volgende button Check the details on the next screen and click the Confirm Bevestigen button The mobile number is unblocked immediately Deblokkeren Stetus Geblokkeerd Reden Contracttermijn Wijzigen
61. r current password Uw huidige wachtwoord Enter your new password Uw nieuwe wachtwoord Repeat your new password to confirm Herhaal uw Tussenvoegsel nieuwe wachtwoord Achternaam Account Click Next Volgende A confirmation of your password change will be sent direct to your e mail address My Vodafone Zakelijk Uw gebruikersnaam vodafone demo Uw e mailadres demo vodafone com User Manual Please note the password must be at least six characters long and contain at least 1 letter and 1 figure The password is case sensitive Uw wachtwoord wijzigen Uw huidige wachtwoord Uw nieuwe wachtwoord Herhaal uw nieuwe wachtwoord Volgende 6 vodafone My Vodafone Zakelijk 85
62. selected The search box Zoek is used to find a specific mobile number quickly To add numbers to your selection click the number on the left hand side and then the gt gt button To remove numbers from your selection click the number on the right hand side and then the lt lt button You can simply add or remove all the numbers by clicking gt gt All Alle or lt lt All respectively If there is more than one page you can navigate via 1 2 Next Volgende Gespreksweergave Stap Periode e Stap 2 Nummer Stap Bestemming Stap Gesprekssoort Stap Filter Stap Resultaat Reset filters Alle nummers Per nummer Zoek nummer of gebruikersnaam Pagina 1 van 2 12 Resultaten Resultaten per pagina Pagina 1 van 1 4 Resultaten Resultaten per pagina 10 x 0611326760 S Schaijlken 0611385357 H Hansen 0611387001 TESTSIM 2 0611917771 M Meersen 0611917772 A Arents 0611917773 K Klaasen 0611917774 J Janssen 0621237830 DHR J Noten 0625015905 TESTSIM 1 0629034013 T Teunissen 0611387130 DHR G Smulders 0611917767 P Petersen 0611917768 D Dirksen 0611917769 B Berends 1 2 Volgende My Vodafone Zakelijk 58 My Vodafone Zakelijk User Manual 6 vodafone 8 6 2 Selecting by destination In this filter step Stap 3 Bestemming you choose the destinations to which calls are made or messages sent etc
63. specify the Billing Management modules Uw Rekeningmodule toepassingen for which you want to allocate user rights Click Next Volgende to continue Stap 1 Algemene informatie O Stap 2 Toepassingen e Stap 3 Klantnummers gp 330818790 Rekeningbeheer Rekeningbeheer Uw Rekeningmodule toepassingen Rekeningoverzicht Rekeninganalyse Rekeninganalyse uitgebreid Organisatiestructuur Rekeningextract Exporteren Volgende My Vodafone Zakelijk 79 My Vodafone Zakelijk User Manual vodafone In this step you give the user rights to specific customer Per klantnummer or mobile numbers Per mobiel nummer for Billing Management In this way you decide exactly what this user can report on Please note if no billing information has been loaded yet you won t be able to allocate customer numbers and or user numbers to a user You can do this as soon as new billing information is available You can be notified accordingly by e mail Go to E mail notification E mail notificatie in the Billing Management menu to set this up Click Close Sluit to continue You are returned to the last step in the creation process Click Confirm Bevestigen to create an account for the user At that moment an e mail containing login information and a report to which he or she has been granted access in My Vodafone Zakelijk is automatically sent to the user Per klantnummer O Per mobiel
64. t you want to appear on the monthly bill Click Next Volgende to check the changes and confirm them The reference Uw referentie is intended solely for your own administration and you can enter anything you wish This reference will also appear in the Status Report Statusoverzicht You change the items under Address details Adresgegevens SIM card details SIM kaartgegevens and Blocking Blokkade in a similar way 006 Nummerbeheer Algemene Informatie Restricties 7 Terug naar Nummerbeheer Klantnummer 0818790 Mobiele nummer 06 11387001 Abonnementsvorm Contractnummer Kostenpleats Voornaam Tussenvoegse Achternaam Wijzigen Adresgegevens Adres gt Wijzigen SIM kaart gegevens SIM card number 8931440000447093481 gt Wijzigen Status Contracttermijn gt Wijzigen My Vodafone Zakelijk User Manual 6 vodafone 7 2 Restrictions The Restrictions Restricties tab shows the four restrictions that you can set for this specific number You can block calls to erotic numbers Erotische nummers 0900 numbers 0900 nummers international calls Bellen naar het buitenland and calling abroad Bellen in het buitenland You indicate for each type of restriction whether you want to block it By clicking Confirm Bevestigen you are giving instructions to change the restrictions If the mobile number concerned is in a VPN environment you wil
65. th by telephone and in writing Action All actions actually taken by Vodafone staff in respect of a particular customer number Complaints All complaints concerning Vodafone services e g coverage billing complaints 10 5 6 Network quality Netwerkkwaliteit The Network quality Netwerkkwaliteit report provides a summary of the network quality achieved If SLA arrangements apply to the resolution time the score is also given in relation to the standard The report provides a summary of the following indicators e The quality of the GSM service e The quality of the UMTS service e The quality of the Voice Mail service e The quality of the SMS service 10 5 7 Orders Opdrachten The Orders Opdrachten report provides a list of the orders you have placed with Vodafone Depending on the order this could be a single order or a combined order spread over several CTNs 10 5 8 Repairs Reparaties The Repairs Reparaties report lists the repairs that you have outstanding with Vodafone Completion times and any related charges are also stated My Vodafone Zakelijk 75 My Vodafone Zakelijk User Manual 6 vodafone 11 Ask a question In the Ask a question Stel een vraag section you will find a number of frequently asked questions FAQs about My Vodafone Zakelijk and the answers to them Here you also have the opportunity to ask Customer Service a question The frequently asked questions V
66. tract provides information on current issues and scheduled maintenance in the Vodafone service In addition you have access to the same basic reports as in the Plus module which you can download in CSV or XML format as well as in PDF format My Vodafone Zakelijk 70 10 5 Current issues Actuele verstoringen At current issues you will find a list of ongoing Priv incidents in Vodafone s services 6 jaf The list provides the following information My Vodafone Zakelijk Actuele verstoringen Hieronder vindt u een overzicht van de actuele verstoringen in het Vodafone netwerk User Manual Serme informebe Actuele varstonngen Gepland Servicerapporteges Stel een vraag 6 vodafone My Vodafone Zakelijk 71 10 4 Scheduled maintenance Gepland onderhoud At scheduled maintenance you will find a list of the work scheduled for the next two weeks Select the right week to download a PDF file containing the information on that week My Vodafone Zakelijk Gepland onderhoud Hieronder vindt u de weekk slender met gepland onderhoud in het Vodafone netwerk User Manual Bekijk het gepland onderhoud voor week 09 2008 w In het overzicht vindt u de volgende onderwerpen Change Nummer waaronder de werkzaamheden geregistreerd zijn Service Affecting Dienst die t gv het onderhoud deels niet Desc bear is impatt Korte beschetning van de impact van de werkraamheden Status status van de w
67. tusoverzicht Bestellen s Factuur bestellingen Contractbeheer Nummerbeheer s Rekeningbeheer s Reparatieservice Service informatie Stel een vraag a Gebruikersbeheer Abonnementen Instellingen istan Help Wat wiltu doen 5 Laatste Taken 5 Meest uitgevoerde taken Ik wil iets v Bewaar instelling Stat a in behandeling vertraagd m afgewezen Alle opdrachten Aanvragen account Algemene vraag Bestelling Nummer Plan Toevoegen Nummer Plan Verwijderen Nummer Plan Wijzigen Nummer blokkeren Nummer deblokkeren Rekeningbeheer abonnement SIM activeren SIM wisselen Toevoegen nummer aan VPN restrictielijst Bekijk alle opdrachten Voer een telefoon nummer in dan ziet u direct de PUK code 06 Voer het telefoonnummer in dat u wilt de blokkeren 06 Totaal Actief 9876 Totaal Geblokkeerd 1255 Naar nummerbeheer TE cae My Vodafone Zakelijk i Download Copyright Vodafone Voorwaarden Privacy Disclaimer My Vodafone Zakelijk My Vodafone Zakelijk User Manual 6 vodafone 5 1 Personal Assistant Personal Assistant contains three functions which you can use to find your way around My Vodafone Zakelijk quickly and easily These functions are located in three tabs at the top of Personal Assistant What do you want to do Wat wilt u doen Last 5 tasks 5 Laatste taken and 5 most frequent tasks 5 Meest uitgevoerde taken
68. u can also sort this report in each column Use the links at the top of the report to export the results to a PDF or CSV file or print the summary Pagina 1 van 1 6 Resultaten Afdeling i Gebruikers 330818790 0611326760 S Schaijlken 330818790 0621237830 DHR J Noten 330818790 0625015905 TESTSIM 1 330818790 0629034013 T Teunissen 330818790 0646188647 K Karelsen 330818790 0652610780 O Oppers voorraad Exporteren CSV F Print Resultaten per pagina 10 x Deels in Buiten Kosten Abonnement voorraad voorraad EUR 71 29 Vodafone Ovm Phone 0 17 Vodafone Staff Plus 27 26 Vodafone Ovm Phone 173 01 Vodafone Ovm Phone 26 74 Vodafone Staff Phone 130 71 VF In Business My Vodafone Zakelijk 54 8 5 5 Billing analysis Historical mobile number report Exporteren CSV PDF Print The Historical mobile number report Historisch overzicht mobiel nummer allows you to view the monthly Pasina 1 van 6 53 Resultaten Resultaten per pagina 10 charges Kosten for each mobile number and usage 1 2 2 b S E ae Nr Afdeling Mobiel Gebruikersnaam Gebruikssoort Gebruikscategorie v Kost category Gebruikscategorie for the past 12 months nummer EER ae EUR 1 330818790 0629034013 T Teunissen Spraak Bellen en gebeld worden in het r buitenland You can also sort this report In each column 330818790 0652610780 O Oppers Spraak allen pens mobiele My Vodafone Zakelijk 330818790 0611326760
69. u want the order delivered to an address other than the billing address You can also enter a reference of your own and indicate whether you want to be informed of the order status by e mail My Vodafone Zakelijk User Manual Contents Close 6 vodafone Bestellen Stap 1 Factuuradres selecteren Stap 2 Bezorgadres selecteren Stap 3 Controleren en bevestigen Bezorgadres selecteren Wilt u een ander bezorgadres dan uw factuuradres Hieronder staat standaard uw factuuradres ingevuld wilt u dit wijzigen pas het dan aan Bedrijfsnaam MY VODAFONE ZAKELIJK DEMO Afdeling Voornaam Tussenvoegsel Achternaam Huisnummer Toevoeging Postcode 6229GK 1234AB Uw referentie Status notificatie per e mail Order plaatsen J My Vodafone Zakelijk 28 My Vodafone Zakelijk User Manual 6 vodafone In Step 3 a summary of your complete order is displayed When you click the Place order Order plaatsen button in this screen the order is actually sent to Vodafone and processed for you If you then want to cancel the order call Customer Service as soon as possible When you cancel your order status is shown as Rejected Afgewezen in the Status Report Statusoverzicht Bestellen Stap 1 Factuuradres selecteren W Sta Bezorgadres selecterer Stap 3 C ntroleren en bevestigen
70. umbers which have received the most calls Frequentie or the number which has incurred the highest charges Kosten By clicking the column headings you can sort the list in ascending or descending order In this way you can quickly see the destination which has incurred the highest charges or the longest calls made within your organisation Use the links at the top of the report to export the results to a PDF or CSV file or print the summary Pagina 1 van 48 480 Resultaten Bestemming 492115355730 Duitsland 17603336710 Bellen en gebeld worden in het buitenland Vodafone live dataverkeer in het buitenland 31654260211 Bellen naar mobiele nummers 17603336710 Verenigde Staten Text Services 3 SMS info en service nummers Gebruikssoort v Kosten Duur EUR Spraak Spraak Data Spraak Spraak Berichten Exporteren CSV PDF Print Resultaten per pagina uu mm ss 44 58 02 36 20 22 47 00 44 49 21 00 00 55 24 14 38 01 18 30 e 12 9 88 00 40 00 9 8 16 00 00 00 r 24 My Vodafone Zakelijk 53 My Vodafone Zakelijk User Manual Contents Close Contents cise 6 vodafone 8 5 4 Billing analysis Allowance report The Allowance report Overzicht voorraad allows you to view the charges which were incurred for each mobile number within Binnen voorraad partly within Deels in voorraad and outside the allowance Buiten voorraad over the past 12 months Yo
71. ummer Fax verkort nummer Data nummer Data verkort nummer Wijzigen My Vodafone Zakelijk 41 My Vodafone Zakelijk User Manual 6 vodafone 7 3 7 Restrictions Restricties For VPN numbers calls to 0900 service and information numbers known as premium rate destinations and calls to international destinations are controlled by means of restriction lists VPN restriction level VPN restrictieniveau indicates the restrictions you want to apply to outgoing calls from this mobile number The contents of these restriction levels are determined within the VPN environment For more information on outgoing VPN restrictions see Section 7 5 5 VPN restrictions incoming VPN restricties inkomend determine whether incoming calls on the mobile number have to be restricted The contents of this restriction list are also determined at VPN level For more information on incoming VPN restrictions see Section 7 5 4 The remaining restrictions are specifically controlled at mobile number level i e outside the VPN In addition you can specify whether or not you want to receive an itemised bill Factuurspecificaties for the mobile number concerned Restricties wijzigen voor 0611387001 VPN restrictieniveau VPN restricties Oa inkomend Nee Erotische nummers O Geblokkeerd niet geblokkeerd Bellen in het Niet geblokkeerd buitenland O Geblokkeerd Factuurpresentatie wijzigen voor 06
72. vailable if you already have a VPN environment supplied by Vodafone At Types of subscription Abonnement choose the desired Voice SMS or Data subscription verber In the free text field next to Additional services Aanvullende diensten you can specify other options to add all the services you want Bestaand nummer At Cost centre Kostenplaats specify the cost centre nrg within your organisation to which the cost of this VPN shortcode connection will be allocated You will see this cost centre on Vodafone s bill At the bottom of the page you can specify any blocks Abonnement Voice that you want to set to prevent the connection from calling these categories of numbers Finally click Place on order summary Plaats op Abonnement Data besteloverzicht See also Section 5 6 vodafone Co My Vodafone Zakelijk e Stap 2 Nummerspecifieke instellingen My Vodafone Zakelijk User Manual O vodafone Regulier Duo O vodafone Machine To Machine M2M Voornaam Tussenvoegsel Achternaam Extra nummer instellingen VPN restricties Ki es restrictie Kies abonnementsvor Kies abonnementsvorm L Abonnement SMS tsvor 5 5 Ordering accessories In the Ordering Bestellen section you can use the Bestellen Accessories Accessoires tab to order all kinds of accessories for your handsets Toestellen 4 Accessoires SIM kaarte
73. vant mobile number My Vodafone Zakelijk The Numbers Nummers tab shows a list of the numbers that can t call the people on whom these incoming restrictions have been imposed You can add and remove numbers here User Manual 7 3 5 VPN Settings To see the general settings that apply to your VPN environment go to the navigation bar and first click Number Management Nummerbeheer and then VPN Settings VPN Instellingen If you want to change any of these settings please contact your account manager 6 vodafone My Vodafone Zakelijk 40 My Vodafone Zakelijk User Manual 6 vodafone 7 5 6 Number details Nummergegevens This section of the screen contains two additional options that are shown if there is a VPN connection VPN VPN shows the name of the VPN environment to which the mobile number belongs Short number Verkort nummer is the short code that is linked to the mobile number If fax or data numbers with associated short codes if any are linked in the VPN environment you will see this in this part of the screen Fax en Data nummers To link fax or data numbers click Change Wijzigen and then enter the numbers Nummergegevens Klantnummer 330818790 15 Mobiele nummer 06 11387001 VPN Vodafone VPN Verkort nummer 45439 Abonnementsvorm Contractnummer 205417552 Kostenplaats Voornaam Tussenvoegsel Achternaam TESTSIM 2 Wijzigen Fax en Data nummers Fax n
74. ved by user so you can t read someone else s reports f you generated a particular report in May and for example selected Last 2 billing periods Laatste 2 factuurperiodes and you saved this report you would not get the same result one billing period later This is because May and April are used as the Last 2 billing periods in June while in July this would be June and May 006 9 10 005275679900000000 Overige 005173603300000000 Overige content 005178947000000000 Overige content 005215054900000000 Vodafone live Content content 005235592600000000 Overige content 005236636700000000 Overige content 005273273500000000 Vodafone live Content content Content Content Content Content Content content 1 68 00 00 00 1 68 00 00 00 0 84 00 00 00 1 68 00 00 00 1 68 00 00 00 0 84 00 00 00 1 26 00 00 00 Mijn Rekeninganalyse i ie tracto Kwertaslrepport mobiele kosten Vervijderen Vervijderen Aanpassen Aanpassen Doorbelastingsrapportage Overzicht internationaal verkeer Vervijderen Verwijderen Aanpassen Aanpassen My Vodafone Zakelijk 62 My Vodafone Zakelijk User Manual 6 vodafone 8 8 Organisational structure You can set up your own organisational structure Organisatiestructuur within Billing Online Plus and Extra You can use this structure when you want to decide which mobile numbers to include in t
75. xceptions to this arrangement White List Witte Lijst On the White list you can specify numbers which can be called by all the people allocated to the VPN environment Gold Silver and Bronze lists You can use these lists to make exceptions to the Black and White lists Each list has two tabs People Personen and Numbers Nummers The People tab shows a list of the people who call numbers on the Gold Silver and Bronze lists For example people on the Gold list can call all the numbers on the Gold list plus all the numbers on the Silver and Bronze lists The Numbers tab shows a list of all the numbers on a specific list e g the Gold list The Gold list is an extension of the Silver list People on the Gold list are allowed to call these numbers It s possible to add numbers to the Gold list or to remove them from it The same logic applies to the Silver and Bronze lists P My Vodafone Zakelijk 39 7 5 4 VPN Restrictions incoming To see the incoming restrictions or incoming call screening go to the navigation bar and first click Number Management Nummerbeheer and then VPN Restrictions incoming VPN Restricties inkomend The People tab shows a list of the people in the VPN environment who can t receive calls from specific numbers To add people to this list or remove them from it go to Number Management Nummerbeheer and click Restrictions Restricties for the rele
76. xtract Rekening Extract Download the total bill for your organisation including all details of calls made as a CSV file for subsequent importing for example into Excel or a financial software package You can activate Billing Extract separately as well as one of the three versions of Billing Online You can choose which version you want to use by selecting the Subscriptions Abonnementen menu command For more information see Section 12 of this manual In Billing Manager you can also allow users to access specific customer or mobile numbers For more information see Section 11 My Vodafone Zakelijk 44 My Vodafone Zakelijk User Manual 6 vodafone 8 5 E mail notification If you would like to receive an e mail when new billing information is available you can activate E mail notification E mail notificatie To do so click the E mail notification link on the left of the navigation bar in Billing Management To activate the notification check the box Activated Ingeschakeld and confirm Bevestigen The notifications are sent to the e mail address linked to your user name If you want to change this please contact the main user for My Vodafone Zakelijk in your organisation E mail notificatie Het onderstaande e mail adres zal gebruikt worden om u te notificeren dat uw nieuwe rekeninggegevens online beschikbaar zijn Om de notificatie te activeren selecteer Ingeschakeld

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