Sensor Quick Start Guide
Contents
1. 4 A TOTAL VIEW ONE Sensor login page will appear Use the username admin case sensitive and the default password password to login as administrator TOTAL VIEW one PREMIUM NETWORK Sensor Network Activate Password Save Config Logout Laneuaze English Login You will be directed to the sensor configuration screen as below Page 7 Step 5 Configuring the Sensor Changing the configuration Now that you are logged into the Sensor you need to configure the Sensor to your network Click on the Network Tab on the Black navigation bar TOTAL VIEW one PREMIUM NEPWORK Sensor Activate Password Save Config Logout Note You must Save Config after making any successful changes Subnet Mask be abe be Pate be VLAN Is Inline Mode Primary DNS Secondary DNS 10 10 1 2 O debian pool ntp org Apply Save and Apply You can make your changes to the default configuration by editing the values in the fields 1 IP Address will be the IP address you wish to assign to the sensor First edit the IP address The IP Address is the address you want the Sensor to be THIS IS THE SAME ADDRESS YOU WILL USE TO CONTACT THE SENSOR VIA YOUR WEB BROWSER 2 Gateway will be the internet gateway for the appliance used to reach the Main TOTAL VIEW ONE unit The Gateway IP identifies the address of the router to allow access to the Internet Ensure you are providing the information in the forma2. Page 11 Step 6 S505 Connecting the 505 HC S505 Sensor to your Network If you are using a S100 HC S100 please use the S100 HC S100 section above You are now ready to connect your S505 HC S505 Sensor to the network and activate it to your TOTAL VIEW ONE Appliance 1 First power down the sensor and disconnect it from your laptop 2 If you wish to mount the sensor to a rack do so now using the screws provided to you in the accessory kit with your Sensor 3 Screw the mounting clips to your rack using the screws provided 4 Using the network cables provided connect Sensor port 1 Management Port to any LAN Port on your switch and Connect Sensor Port 2 Sensor Port to the replicated port on your switch Plug the Sensor into a power source and power up the Sensor Port 3 4 and 5 are for future use Do not use at this time a gar a Reconnecting to the S505 HC S505 Sensor Management Port Sensor Port replicated port 505 vy e Pie 6 A 0O Managed Switch with Port Replication Any LAN Port Replicated Port 1 Using a workstation within your network open a web browser and enter the new IP of the sensor that you provided in Network Configuration 2 Again enter the default username admin and password password case sensitive to login as administrator Page 12 ue Step 7 Activating the Sensor to your TOTAL VIEW ONE PLUS Click on the Activate tab o
3. QUICK START GUIDE S100 and 505 HC S100 and HC S505 REVISION 1 5 PRESINET PREMIUM NETWORK INTELLIGENCE Copyright 2011 12 PresiNET Systems All rights reserved TABLE OF CONTENTS TABLE OF CONTENT Se a aes ae sk as ae gf rg ec 1 MaDINEIES and DISGIAIMEateicah oust sent aa a A suaaneun baceb oan aumn oon A ace ean Mammen cacaeeeat ania 2 Getting Technical ASSISTANCE siccovvedoasweccadciriatutenwa sted cowseset nauk poediansa ted ave eon caw dade iawi ata aw tetnmaeade 2 Sale V INSTUCUONS Gaia sase ves cis Lessa a cater es ea sets cen emcee racine trees utara eer Vanna pr T areas remiaran vate 3 mMErOdUCUON iarswadits Suan a neene tana eas a sea deinianen does E eweiuadenana E A seeementeuaa es 3 Step 1 How Does TOTAL VIEW ONE PLUS Monitor My Network ccc cece cece eee eeeeeeeeeeeeeenenees 4 Montoro TICO ora sp ne mt ae ein ee a on reC RE oP TSO Pe RTEn Sy oo een OT Te ee E rn one eo ae 4 MOmlLOneG NGUWORK Ssh bent acns henhatanten ohetenlatnnianladteteniakiatenlaitaieniancaientachasenisieniewlae TAA 4 BUDDIC EX alin DiGsccorstecdeavaadetatweasnsaewnedes Atri otar saunter a dasetana oted sare edubatur anise ee E 4 OD e eR Bs are I A a een em DRO AEE Oo ee oY 6 PACKING COMENTS isuectentavncanahavaidean dee aaaea 6 Preparation Tasks And Information cee cccccc cece cence eee eee EERE DD eee EERE EEE SEES ESSE DEES 6 Step 3 2 D efaule Connora tOM niacdnantese ews asa A ene eatsatnaeiaak 6 Step 4 ACCESSIN ME
4. 0 24 and replicate the port that the CRM Server is plugged into In this example ALL traffic to and from the CRM server will be analyzed Internal User traffic will be originating from the CRM Server External traffic will be originating from the 192 168 1 0 24 network and the Internet For other implementation options please read the monitoring theory section in the User s Guide Page 5 Step 2 Preparation Packing Contents Carefully unpack your package and make sure that you have the following items S100 S505 HC S100 HC S505 Sensor 1 e Sensor Quick Start Guide 1 Power cable 1 If you find anything missing or damaged promptly contact your dealer for assistance Preparation Tasks and Information You will need to complete the following preparation tasks to install your Sensor If your Sensor is on the opposite side of a firewall from your TOTAL VIEW ONE PLUS Appliance you will need to create a rule on your firewall to allow the Sensor to access TOTAL VIEW ONE PLUS Server Identify the traffic port on the switch that you wish to monitor and replicate traffic from that port to the mirror port the port the Sensor will plug into NOTE Only managed Switches or Routers have the ability to do port replication Please ensure that the switch has port replication capability You will also need the following information to install and configure your Sensor The IP address and subnet mask on your netw
5. SENSO erini e aaea e aa aena 7 Step 5 Configuring the SenSor s ssssssssussssesnsnsunsasasnsnsnnsusnsnsnsnnsusnsnennunsnsnsnsnnunsusnsnennunnnnnnnennn 8 Cea MECON JUa OT aeei A AT T mater 8 Changing the Time Zone and Setting the Time Manually ssnssnsssssssssssssnssnssssnssrnnssrenesssnesnsnene 9 Changing the Sensor NEtWOrK cccccccecceesccee een e ene e A EAA AAAA AEEA ANAA VENANTA DAAA 10 chande vour PASSWOrG ciiram T A a T A AT 10 Save VouUreNangE Sierens e a aa a e a Aa AE 10 Step 6 S100 Connecting the S100 HC S100 Sensor to your Network s s ssssssesessrsrsnsnresrerrrene 11 Step 6 S100E Connecting the S100E Sensor to your Network s ssssssssessssrsrrnrunnnerrnrnrnnrrrrrnne 11 Step 6 S505 Connecting the S505 HC S505 Sensor to your Network s s ssssssssessrsrsnrnrerrrrrrere 12 Step 7 Activating the Sensor to your TOTAL VIEW ONE PLUS cccccseeeseeeeeeeeesseeeeeeteegeeeeeenes 13 MANUAL FIRMWARE UPDATE PROCESS acicci i ecstdi an A ee eteaeee 14 RES lS YOW eM nenion a AE a OANE abana a O ate tae reassert tae 14 Page 1 Liabilities and Disclaimer PresiNET disclaims any and all representations warranties conditions and guarantees of any nature or kind whatsoever whether express or implied or statutory or arising from custom or trade usage or by an course of dealing or performance in particular warranties as to the suitability or merchantability or fitness for a particular purpose of any pro
6. THEORY REGARDLESS OF AN NEGLIGENCE GROSS NEGLIGENCE FUNDAMENTAL BREACH OR ANY OTHER FAULT OR WRONG DOING BY THAT PARTY OR ANYONE FOR WHOM THAT PARTY IS RESPONSIBLE WHETHER OR NOT A PARTY MIGHT HAVE BEEN ADVISED AT ANY TIME OF THE POSSIBILITY OF SUCH DAMAGES PRESINET IS NOT RESPONSIBLE FOR IMPROPER TRANSMISSION OF LOG DATA AND INTERNET TRAFFIC DUE TO CIRCUMSTANCES BEYOND ITS IMMEDIATE CONTROL INCLUDING BY NOT LIMITED TO POWER FAILURE PHONE SYSTEM FAILURE ANY PUBLIC OR PRIVATE TELECOMMUNICATION CARRIER ON WHICH THE SERVICES IS PROVIDED SUBSCRIBER ERROR OR OMISSION ACTS OF GOD ACTS OF WAR CIVIL DISTURBANCES OR STRIKES Getting Technical Assistance Should you encounter questions or problems with your Sensor PresiNET Systems is ready to assist you within the guidelines of our product support programs First check the electronic product documentation for assistance If you still cannot find the solution to your problem contact the PresiNET support team with the following information handy e model name Part number Local network configuration details e The abnormal behavior and or error messages reported by your network system e Your questions or a description of the problem you are experiencing Call fax or e mail PresiNET Systems for technical support Phone 250 405 5368 Fax 250 405 5362 E mail support PresiNET com Page 2 Safety Instructions The following information relates to the safety of installation an
7. Apply If you confirm you have entered the IP correctly by seeing the login in your browser go to the Save Config page and choose Commit to apply the changes to the system Note Choosing Apply at this time will not commit your changes to the system you will commit your changes on the Save Config screen at the end of the process or by choosing Save and Apply Changing the Time Zone and Setting the Time Manually Next go to the Date screen by clicking on Date on the black navigation bar The Timezone table is used to set the Time Zone and the Date Time is used to manually set the date and time Only use if you are not using NTP and have no NTP servers entered in the NTP section of the Network Configuration page Keeping accurate time is important to having accurate reports Network t Activate wo Sawe Contig Logat Select the region and time zone that the server will be logging in from the pull down menus Timezone Reston North America Timezone Pacific Time To set the time Select Date Please Wi Tax Date Time 09 15 2009 09 42 00 Click on the Calendar icon to change the time Select the correct date and time in the Date Time window Press Enter to save changes Click on Apply Note Choosing Apply at this time will not commit your changes to the system you will commit your changes on the Save Config screen at the end of the proc
8. affic would be those connections originating from the Internet or outside the bubble coming in Remember User and External traffic has traffic flows in both directions The Flow is the same Outbound traffic is the traffic flowing out of the Bubble and Inbound traffic is traffic flowing into the Bubble Page 4 TOTAL VIEW ONE 192 168 1 1 INTERNET GATEWAY 192 168 1 254 MANAGED SWITCH WITH PORT REPLICATION g CAPABILITY MONITORED NETWORKS 192 168 1 0 24 VLAN 1 10 10 1 0 24 TOTAL VIEW ONE 192 168 1 1 INTERNET GATEWAY 192 168 1 254 MANAGED SWITCH WITH PORT REPLICATION CAPABILITY MONITORED NETWORK 10 10 1 0 24 VLAN 1 10 10 1 6 CRM SERVER Another example a typical way to monitor the Internet traffic would be to place the TOTAL VIEW ONE PLUS appliance or Sensor on the switch that the gateway is connected to and replicate the gateway port You would configure the Monitored Network to include the IP ranges of the devices in the network you wish to monitor in this example 192 168 1 0 24 and the VLAN 10 10 1 0 24 User traffic will be originating from the workstations External traffic will be originating from the Internet This example is setup to monitor a Server or Servers in a server farm If Server traffic goes through the switch to the internal network you would set the Monitored Network to be the CRM IP 10 10 1 6 32 address or the server farm range 10 10 1
9. d maintenance personnel Read all instructions before attempting to unpack install or operate this equipment especially before connecting the power adapter Please keep the following in mind as you unpack and install this equipment e Always follow basic safety precautions to reduce the risk of fire electrical shock and injury to persons e Do not apply power into the Sensors before installation or when disconnecting this product from its original system setup e To prevent fire or shock hazard do not expose the unit to rain moisture or install this product near water e Locate a safe and dry location to place this product Keep it away from wet surfaces surroundings e Never push an object of any kind into this product through openings or empty slots as you may damage parts e Do not attach the power supply cabling to building surfaces Do not allow anything to rest on the power cabling or allow it to be damaged by persons walking on it e Distance your working area from moist floors ungrounded power extension cables and unavailable safety grounds e Avoid installation of this product during a lighting storm e Damages caused by electrostatic discharge may result in total or intermittent system failures To minimize the possibility of ESD damage an anti static strap is highly recommended e When cleaning or servicing this unit avoid using highly toxic or aerosol cleaners Use a clean damp cloth when wiping its surfaces e Do not
10. ducts or services provided hereunder and that may relate to the engagement or any other subject matter relating to this Agreement Where permitted by law Client hereby waives the benefit of any implied warranties arising by virtue of statute Notwithstanding any other provision of this Agreement in no circumstances will PresiNET s total cumulative liability to Client for breach of warranty representation or covenant or any indemnity claim or otherwise arising from connected with or relating to this Agreement the subject matter of this Agreement the termination of this Agreement or otherwise from any and all causes and regardless of the theory of law or equity including without limitation breach of contract condition warranty or guarantee negligence gross negligence fundamental breach strict liability and statutory liability in the aggregate exceed the total amount of the fees actually paid by Client to PresiNET hereunder UNDER NO CIRCUMSTANCES WILL EITHER PARTY OR ITS REPRESENTATIVES BE LIABLE TO THE OTHER PARTY OR ITS REPRESENTATIVES FOR ANY INDIRECT INCIDENTAL OR CONSEQUENTIAL EXEMPLARY PUNITIVE OR SPECIAL DAMAGES ARISING OUT OF SUCH PARTY S FAILURE TO PERFORM ITS OBLIGATIONS UNDER THIS AGREEMENT OR OTHERWISE RELATING TO THIS AGREEMENT OR THE TERMINATION OF THIS AGREEMENT INCLUDING BUT NOT LIMITED TO FOR LOSS OF ANTICIPATED PROFITS OR BARGAIN UNDER ANY THEORY OF LIABILITY WHETHER CONTRACT TORT STRICT LIABILITY OR ANY OTHER
11. e 100 HC S100 Sensor to your Network If you are using a S505 HC S505 please skip to the next section You are now ready to connect your S100 HC S100 Sensor to the network and activate it to your TOTAL VIEW ONE PLUS Appliance 1 First power down the sensor and disconnect it from your laptop 2 Using the network cables provided connect Sensor port 1 Management Port to any LAN Port on your switch and 3 Connect Sensor Port 2 Sensor Port to the replicated port on your switch 4 Plug the Sensor into a power source and power up the Sensor 5 Sensor Port 3 and 4 have bypass functions and is reserved for future functionality Do not use Port 3 and Port 4 at this time Reconnecting to the S100 HC100 Sensor Sensor Port Replicating the Network Access Port Management Port Any LAN Port Replicated Port 1 Using a workstation within your network open a web browser and enter the new IP of the sensor that you provided in Network Configuration 2 Again enter the default username admin and password password case sensitive to login as administrator Step 6 S100E Connecting the S100E Sensor to your Network Accessing the S100E unit is exactly the same as the S100 unit The only difference on the S100E unit is its ability to store connection information if the sensor loses connection with TOTAL VIEW ONE and its ability to store the log data even after a sensor shutdown persistent memory
12. ess 5 Goto the Save Config page and click on Commit ate ee Page 9 Changing the Sensor Network Next go to the Sensor page by clicking Sensor on the black navigation bar TOTAL VIEW ene PREMIUM NETWORK hetwrork Password Save Config Logout Note You must Save Config after making any successful changes Monitored Networks IP Address Metmask Action 192 168 1 0 255 255 255 0 Delete Add Monitored Network IP Address Subnet Mask This section is used to set the Monitored Network Please read Monitoring Theory at the end of this User Manual to fully understand what the Monitored Network is 1 Enter the network IP address and subnet mask you would like to monitor in then click on the Add button 2 Click Delete to remove a monitored network Change your Password Goto the Password page and enter in a new password Click the Change Password Button Do not forget to commit your changes by going to the Save Config tab and choosing Commit Save your changes Go to the Commit page by clicking on Commit on the black navigation bar TOTAL VIEW one PREMIUM NETWORK Sensor Network Activate Password Logout To save changes permanently click Commit Copyright 2008 PresiNET Systems Corp All Rights Reserved Click on Commit button to save your changes to the system Page 10 Step 6 S100 Connecting th
13. n the black navigation bar a TOTAL VIEW one PREMIUM NEP WORK Sensor Network Activate Password Save Config Logout Activate Sensor Sensor Name New York WAN Location Main Server Rm TOTAL VIEW ONE IP 197 166 2 50 Current Versson 121 2 Activate 1 In the Sensor Name field enter the name you wish to call the Sensor 2 In the Location field enter the location of the Sensor Note These names are for your reference only and will not affect configuration or performance of the sensor 3 In the TOTAL VIEW ONE IP field enter the IP of your TOTAL VIEW ONE PLUS Appliance 4 Press Activate or Reactivate now to connect your Sensor to your TOTAL VIEW ONE PLUS Appliance Note The Activate button is the only place in Sensor configuration where your change will be saved immediately If you have entered the correct TOTAL VIEW ONE PLUS IP your sensor will now be activated to your TOTAL VIEW ONE PLUS Appliance You can test this by logging into your TOTAL VIEW ONE PLUS Portal navigating to any user page and checking the pull down menu for your Sensor the client name will be the name you assigned to the sensor Bandwidth Summary Mon May 14 2007 If you have entered the incorrect IP or entered the IP in the wrong format you will see an error message in red text in the upper right hand corner of the screen If your sensor is activated to the TOTAL VIEW ONE PLUS Appliance it should n
14. ork you wish to assign to the Sensor The gateway IP of your router to allow the Sensor to communicate with your TOTAL VIEW ONE PLUS Server The IP address of the TOTAL VIEW ONE PLUS Server you wish the sensor to send data to The subnets you wish the Sensor to monitor The IP addresses of any DNS you wish to use with your Sensor The following equipment is necessary to complete the installation and configuration of your Sensor TOTAL VIEW ONE PLUS S100 S505 HC S100 HC S505 Sensor Crossover Cable included with your Sensor A Laptop or workstation not connected to your network not included 2 Ethernet cables Step 3 Default Configuration TOTAL VIEW ONE ships with a default configuration in order to access the setup menu and configure the appliance for your network Default IP Address 192 168 1 1 Default SUBNET MASK 255 255 255 0 Default Gateway Administrator account Administrator password 192 168 1 254 admin Note Case sensitive password Note Case sensitive Page 6 step 4 Accessing the Sensor To configure the sensor you will need to access the device using the Default Configuration Information 1 Connect directly to the Sensor using the crossover cable provided from a laptop or workstation outside of the network to Port 1 on the sensor appliance using the crossover cable provided 2 Open a web browser 3 Access the Sensor by entering the Default IP address 192 168 1 1 into your browser
15. otten the Sensor s IP address To reset the system to the default configuration 4 Plug in a keyboard and press Ctrl Alt Esc 5 This will reset the IP back to 192 168 1 1 NOTE This does not flash the information so if you reboot it will go back to the last saved configuration 6 This will allow you to access the unit Login and change the IP address 7 Go to the Save Config page and commit changes Page 14
16. ow be collecting bandwidth and connection statistics that you can view on the TOTAL VIEW ONE PLUS Portal If you are seeing the data that you expected you can go to the Save Config page and commit your changes to the system If you are not seeing data from the Sensor or are seeing unexpected data check the subnets you have selected to log and check the Time Zones you have selected If you have entered incorrect information in either of these fields this may result in incorrect minimal or no data collection If this information is correct you may not have replicated the traffic correctly For a troubleshooting guide on port mirroring please visit www PresiNET com Page 13 MANUAL FIRMWARE UPDATE PROCESS The firmware will automatically update itself if a newer version is available on the TOTAL VIEW ONE PLUS unit it is Activated to The Sensors check once a day for any new releases It is important to make sure your TOTAL VIEW ONE PLUS unit is kept up to date as it keep the sensors current Make sure the TOTAL VIEW ONE PLUS has a valid update license and it can communicate with the PresiNET update servers If you require a more immediate firmware update and do not wish to wait the 24hrs follow the procedure below 1 Log into the Sensor Go to the Activate page 2 Make sure the Sensor is activated 3 Press the Update button to force the Sensor to get the latest firmware release RESET SYSTEM You may have forg
17. place this device in a tight and sealed location Place the unit where it can access sufficient airflow to its vent holes openings along its sides Never block or cover these openings e Do not disassemble this product on your own ae Introduction The Quick Start Guide gives you the information you need to execute the most common implementation for S100 S505 and the HC S100 HC S505 Sensors For other implementations please read the monitoring theory section in the Setup Manual The Quick Start Guide will show you how to e Connect to the S100 S505 HC S100 HC S505 Sensor e Configure the S100 S505 HC S100 HC S505 sensor e Activate the S100 S505 HC S100 HC S505 Sensor to your TOTAL VIEW ONE PLUS Appliance Page 3 Step 1 How Does TOTAL VIEW ONE PLUS Monitor My Network Monitoring Theory TOTAL VIEW ONE PLUS and the TOTAL VIEW ONE PLUS Sensors are designed to monitor and report on network activity For it to effectively gather the required information from the network placement of the device is crucial Equally important as where the Sensor resides in the network is how the onboard sensor is configured It is crucial to understand how the appliance collects the network statistics The S100 S505 HC100 HC505 Sensors can only monitor a link on the network Monitored Network When the Sensor is placed in the network and is monitoring a link all bandwidth and connections are analyzed For configuration purposes the Senso
18. r needs to be able to differentiate the traffic that is outbound from the monitored network link and identify what traffic is inbound It also need to determine if the traffic originated within the Monitored network or from outside the monitored network ONLY TRAFFIC GOING TO AND FROM THE MONITORED NETWORK IS RECORDED Once the Sensor knows the Monitored Groups IP ranges it can track connection latency and State statistics Bubble Example When configuring the Monitored Network treat it like a bubble All IP addresses servers and workstations inside the Monitored Network are considered to be in the Bubble For example a Monitored Network of 10 10 1 0 255 255 255 0 would include ALL systems in this subnet All these systems would be in the Bubble All traffic flowing into and out of this bubble would be analyzed and tracked by the Sensor Traffic within the bubble and traffic outside the bubble are not tracked This is important to ensure you get the perspective you need For example if you want to monitor the Internet link from the view of the head office Monitored Network you will configure the Sensor with the head offices IP address ranges and place the Sensor at the gateway With this configuration the Sensor can monitor traffic to and from the Internet network with a Head Office perspective User traffic would be those connections ORIGINATING from the Monitored Network the bubble and External tr
19. t indicated above If your information is provided in another format when you hit Apply an error will appear 3 Subnet Mask will be the local network of the sensor 4 VLAN IDs Ensure you are adding VLAN IDs that are on the switch and you want to monitor If you do not enter VLAN IDs that are on the network you may not get accurate reporting 5 In Line Mode Select this if you want to pass the traffic through the appliance Port 1 amp 2 for the S100 HC100 Port 1 amp 2 for the S505 HC505 Used when no port replication is available NOTE there currently is no Fail Open available for the S100 HC S100 so if the S100 HC S100 is turned off it will stop all traffic 6 Enter the IP of the DNS servers in these fields 7 If you wish to use NTP to keep accurate time enter in either a local or Internet NTP server Page 8 You can either choose Apply to save the setup changes but not flashed to disk or choose Save and Apply to make the change permanent saved and flashed to disk IMPORTANT Once the Apply or Save and Apply button is pressed you will lose the connection to the Sensor as it implements the new configuration settings and re configures itself to the new network Open a new browser on your laptop and enter the IP address that you changed the Sensor to You Should come again to the login page If you do not reboot the Sensor to restore the default configuration only available is you choose
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