User Guide - Delta Intellicom
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1. Cients Development Display Mar 11 2 10 pm Soft keys l self labeled Feature pisiuad Programmable talpa Line Feature keys 4 y Messages Shift Directory Services Volume Up Volume Down Mute Expand Copy Quit Toolbar 4 System Input Paste Toolbar Toggle Contacts Settings Menu Bar Navigation You can use the up down left and right cursor control arrow keys on your PDA as navigation buttons to move around the display of MVC 2050 Appearance The appearance of the Call Handling Screen differs with each available skin For more information about skins see MVC 2050 graphical interface skins components on page 21 The MVC 2050 uses a special screen font which requires that ClearType be enabled on your PDA ClearType software improves the appearance and readability of text on liquid crystal displays LCDs MVC 2050 Call Handling screen pocket PC screens and flat panel monitors See MVC 2050 configuration on page 17 for information about enabling ClearType MVC 2050 graphical interface skins components The MVC 2050 skins are the graphical representation of the MVC 2050 The dialpad menu and icon buttons are located on the skin Skins come in several colors and arrangements To select a skin 1 Select Settings 2 Select Skin 3 Select a skin from the list All skins share the following common components programmable line feature keys e2. User Guide provides information about the Nortel Mobile Voice Client MVC 2050 The Nortel Mobile Voice Client MVC 2050 is designed to add wireless voice communication to the Personal Digital Assistant PDA Mobile Voice Client 2050 overview Mobile Voice Client 2050 overview Designed to work with your personal digital assistant PDA and IP based telephone systems the Mobile Voice Client MVC 2050 provides real time voice service over the Internet The MVC 2050 supports several features including the following e Six programmable line feature keys e four soft keys self labeled e 12 button dialpad e multifield display e end user selectable skins To make a call from your PDA using the MVC 2050 you can dial with your dialpad use a macro or copy and paste a number from another application You also can use one of the methods on your PDA System Input Panel If you are using Microsoft Windows Mobile 2003 Second Edition for Pocket PC as your operating system the MVC 2050 can also coexist with a secure Virtual Private Network VPN client such as Apani Networks for connection to a business network Mobile Voice Client 2050 overview Software dependencies The following are the MVC 2050 primary software dependencies e Windows Mobile 2003 for Pocket PC e Windows Mobile 2003 Second Edition for Pocket PC Note Windows Mobile 2003 SE 1 is not supported Version 4 21 1088 Build 14132 AKU
3. a previous version of the MVC 2050 is installed on your PDA delete the old version before installing the new one or the installation fails See Figure 3 on page 15 Use the following procedure to remove the MVC 2050 from your PDA 1 Select Start from the Main Application screen A drop down menu appears Select Settings The Settings dialog box appears Select the System tab The System dialog box appears Select Remove Programs A list of programs appears Select Mobile Voice Client 2050 o Select Remove dialog box appears asking you to confirm this decision 7 Select Yes A brief pause occurs while the PDA removes the MVC 2050 After the pause a dialog box appears asking if you want to perform a soft reset 8 Select Yes Your PDA restarts Installing and configuring the Mobile Voice Client 2050 MVC 2050 installation method The MVC 2050 supports installation from a docked PDA with a Microsoft ActiveSync connection to a desktop PC Connecting a PDA to a desktop PC using ActiveSync Use the following procedure to synchronize your PDA to your desktop PC 1 Place your PDA in its cradle 2 Ensure that ActiveSync is running Connection is confirmed on the ActiveSync screen 3 Wait for the two PCs to synchronize Synchronization is confirmed on the ActiveSync screen See Figure 4 on page 16 For details about synchronization refer to the User Manual for your PDA Installing and c
4. about setting sounds to accompany events profiles creation and use server assignment and macro creation Sounds on page 53 Profiles on page 56 Server on page 60 Macros on page 62 Skin Features Audio About Language Hardware ID Advanced Audio Listener IP and use Sounds The Mobile Voice Client MVC 2050 can make sounds to indicate server connection or disconnection Sound files and sound settings are not saved or transmitted between device infrared ports beamed when profiles are saved or beamed Therefore the sounds must be programmed by the user Mobile Voice Client 2050 settings Audible notification of server connection or disconnection You can program sounds to accompany notification of server connection or disconnection events To program up to three sounds for use with audible notification of server connection or disconnection 1 Select File 2 Select Settings 3 Select Sounds Figure 25 Sounds server connected i J MVC2050 Settings 3 12 1 Select an event 2 Select how to be notified L Play sound Sounds are used for the following events See Figure 26 on page 55 e Server unreachable e Server unresponsive Server connected Mobile Voice Client 2050 settings Server unreachable The sound you select for this event plays when MVC 2050 loses contact with the server The message Server unreachable displays on the PDA screen Server unr
5. gt THIS IS THE WAY N RTEL gt THIS IS N RTEL Business Communications Manager Nortel Mobile Voice Client 2050 User Guide ioro 0000101 1 010000000000000 HHA 1919194 ei Revision history Revision history March 2005 Standard 2 00 This document is issued to support Nortel Mobile Voice Client 2050 Verison 2 00 0161 for Business Communica tions Manager BCM August 2004 Standard 1 00 This document is issued to support Business Communications Manager BCM Release 3 6 Revision history Contents About this guide 7 Mobile Voice Client 2050 overview 8 Software dependencies 9 Communication servers 9 Supported PDAS iar oc bb ee iba vie en 9 Headsets ad Lour mrs at ca 10 MVC 2050 menus and screen features 11 Installing and configuring the Mobile Voice Client 2050 14 Removing a previous version of MVC 2050 14 MVC 2050 installation method 15 MVC 2050 configuration 17 MVC 2050 Call Handling screen 19 Starting the 2050 19 NAVIGAUON 20 Appearance 244 244 244 20 MVC 2050 graphical interface
6. history Connection history writes indication messages to the registry key HKCUYSoftwareWortel Networks MVC2050 Log for connection or disconnection events This is a circular queue of 29 entries Each time a connection or disconnection event occurs a log entry is written The entries contain a date and time and a description of the connection or disconnection event The following section describes connection and disconnection events Soft reset server n This message indicates that the server has instructed the MVC 2050 to reset and connect to a server n where the value of n is determined and possibly written by the server This maps directly to a UNIStim message Server connected This message indicates that the MVC 2050 has connected successfully to the server It means that the MVC 2050 received the AssignTerminallD UNIStim message which is the last message received by the MVC 2050 before a normal session commences Recovering Server unreachable This message is generated when the MVC 2050 has lost its connection with the server It indicates that the UNIStim watchdog timer has expired This indicates loss of network connection Hard Reset This message indicates that the server has instructed the MVC 2050 to reset and clear its UNIStim related memory This maps directly to a UNIStim message Mobile Voice Client 2050 for expert users WiFi You can ActiveSync your PDA with your PC using WiFi WiFi us
7. on page 12 Message Lamp The Message Lamp lets you know if you have voicemail waiting See Figure 6 on page 20 Mute Indication Lamp The color of the Mute button changes to red when the call is muted The Toolbar must be retracted to see this indicator because the Toolbar icon for Mute does not change color when the microphone is muted See Figure 16 on page 32 Menus The MVC 2050 provides the following menus File Keys Help File The following items are available from the File menu e Runin background Paste e Contacts Settings Exit See Figure 10 on page 25 MVC 2050 Call Handling screen Figure 10 File menu Qo dt 1 52 DN 429 IP Chents Development Mar 11 1 55 pm Feature 1123 Run in background File Keys Help 7 f TU sj Run in background Select Run in Background to close the MVC 2050 and to keep it running in the background so that incoming calls can ring on your PDA To accept an incoming call while the MVC 2050 is running in the background 1 From the Main Application screen select Start 2 Select Recently Used Application Note You can also select Start gt Today or Start gt Home depending on your PDA When you select Start gt Today or Start gt Home the MVC 2050 icon appears in the lower right corner of this screen After you have completed your call press the X in the upper right hand corner of the PDA display to close the ap
8. skins components 21 MENUS Luna ees matres ups d RR Eom edt 24 pp c EET 32 Menu and icon summaries 37 Managing calls with Mobile Voice Client 2050 39 Making a telephone call 39 Answering a call 40 Holding a call 5 2 scask t odd ses dees dena 40 Retrieving 40 Ending call riu pean akse etx 40 Maintaining call quality 40 Managing Contacts with Mobile Voice Client 2050 41 Editing the Contacts list 42 Accessing Contacts Help 42 Accessing the PDA Contacts list 42 Dialing a number from the Contacts list 43 Dialing formats 44 Mobile Voice Client 2050 settings 53 a s EE 53 ais TERR 56 DOVE 2522552 st dale re dts 60 MACIOS EE 62 Mobile Voice Client 2050 for expert users 66 Client diagnostics 66 Audio quality 67 Listener IP mms 70 Hardware ID 71 Connection history 73 WIM rede 74 About this guide About this guide This
9. to reconnect and the resulting conflicts will prevent a stable connection from being made Select the Auto Create button on the Settings gt Hardware ID screen to prevent conflict with another device Auto Create fabricates a random value which is unlikely to be repeated by another device Table 8 describes items on the Hardware ID screen Table 8 Hardware ID screen Selection Description Hardware ID This box contains the MAC address for the Ethernet hardware installed in your device MVC 2050 uses the MAC address of the Ethernet hardware as its Hardware ID You can change this value if there is more than one MAC address or if the device is using an Extranet client that hides the true MAC address For example the Nortel Contivity Extranet Switch uses a single MAC address for all clients This can cause connection problems with your communication server Auto Create This changes the MAC address that appears in the Hardware ID box If your device has more than one MAC address press the Auto Create button to cycle through the set of MAC addresses on your computer Auto Create also makes up random Hardware IDs in case the Ethernet hardware addresses are not unique to the communication server Firmware Shows the build number of MVC 2050 installed on Version your device This value is the version number of the application last reported by the server Mobile Voice Client 2050 for expert users Connection
10. 1 has a bug which makes it impossible for third parties to use Settings applets This is resolved with WM2003 SE AKU2 Version 4 21 1088 Build 14260 2 0 5 GIPS NetEQ included with the MVC 2050 software VPN client for secure access to a network For secure VPN access to a network a VPN client is required The Apani VPN client has been tested with the MVC 2050 Communication servers The following Business Communications Manager BCM servers support the MVC 2050 BCM 200 Release 3 6 with patch or above BCM 400 Release 3 6 with patch or above Supported PDAs Since the PDA industry evolves at a rapid pace refer to Nortel s web site www nortel com mvc2050 to determine the latest PDA models tested and supported and any known issues A list of supported PDA s can be found with other MVC 2050 technical documents at http www1930 nortelnetworks com cgi bin eserv cs main jsp cscat documentation amp tranProduct 13941 Alternatively follow the links on www nortel com to Products amp Services gt Products gt Soft Clients amp Phones gt Mobile Voice Client 2050 gt Technical Specifications Mobile Voice Client 2050 overview For Nortel Technical Support use this link http www nortel com support PDA processor models speed and amount of memory vary To maintain audio quality do not overload the processor with intensive tasks while using the MVC 2050 For example Nortel does not
11. 4 3 31 oser Rak Local Settings Area code 825 Tone dialing Country code 1 Pulse dialing 0 Disable waiting dial Managing Contacts with Mobile Voice Client 2050 Set the patterns for local long distance and international dialing using Dialing Patterns See Figure 22 2 22 Dialing patterns For calis dial For x distance calls dial For international calls dial 6 011 EFG country code F f area code Gg number Area code Set the Area code to provide the default area code for dialed numbers To establish the default Area code 1 Select the PDA Contacts gt Tools gt Options 2 Assign the correct value to the Country Region and Area code See Figure 21 on page 46 Managing Contacts with Mobile Voice Client 2050 The Contacts application prefixes the default area code to numbers you enter in your Contacts application The PDA attempts to interpret the numbers as canonical For example enter a seven digit number Contacts assumes that the number is in your area code and the software adds the area code as a prefix to the seven digit number to create a canonical number In North America if you enter a default area code of 415 in your Contacts and then enter the number 555 1212 the following occurs Contacts prefixes the area code to the number displayed number changes to 415 555 1212 This number is interp
12. Soft keys self labeled e display e Handling icons Toolbar icons e Menu Bar icons retractable toolbar e System Input Panel icon See the following examples of the MVC 2050 skins Figures 7 to 9 starting on page 22 and Figure 16 on page 32 MVC 2050 Call Handling screen Figure 7 Black skin MVC 2050 42 1 49 429 IP Clients Development Mar 111 51 pm 8 4 j NORTEL Delt MVC 2050 Call Handling screen Figure 9 Lime skin Ro 2 27 DN 429 IP Development Mar 11 2 29 pm Feature An 5 8 Pr File Keys Help 27 sj Display The display is located in the central area of the skin See Figure 6 on page 20 Programmable line feature keys Six programmable line feature keys are located on the right side of the skin They are aligned vertically and are the same color as the display See Figure 6 on page 20 Soft keys self labeled Four soft keys self labeled are located in the bottom row of the display area See Figure 6 on page 20 Note 1 The label on the key changes based on the active feature Note 2 A triangle before a key label indicates that the key is active MVC 2050 Call Handling screen Dialpad The 12 button dialpad is located on the left hand side of the portrait skin See Figure 6 on page 20 The dialpad is located on the right hand side of the landscape skin See Figure 2
13. Toolbar display on and off System Input The System Input icon in the system tray at the bottom right hand corner of the PDA shown in Figure 16 on page 32 provides access to the System Input Panel Consult your PDA documentation for a description of the System Input Panel You can use the System Input Panel to enter data for the MVC 2050 and other applications MVC 2050 Call Handling screen The following are four methods you can use to input data on your PDA Keyboard Transcriber Letter Recognizer e Block Recognizer Using the MVC 2050 application the PDA keyboard can act like a dialpad For instance the alphabetical J K or L is interpreted as a number five 5 Keys that are not alphanumeric are ignored You can use a transcriber to write a telephone number on the display area to place a call See Figure 17 on page 36 Figure 17 Transcriber used to enter a number MVC 2050 1423 Acn 5 una 0 i File Keys Help f E MVC 2050 Call Handling screen Menu and icon summaries File menu Table 3 summarizes the File menu selections Table 3 File menu Selection Description Run in Background Closes the MVC 2050 application but leaves it running in the background to allow incoming calls to be received Paste Pastes a telephone number into the call interface to place a call also available as a Menu Bar icon Contac
14. application by storing a character prefix digit in your PC Outlook Contacts Then use ActiveSync to synchronize your PDA with your PC Outlook This transfers the to your PDA To assign the ESN prefix 1 Dial a number using the Contacts list 2 When the Phone details dialog box appears select ESN and enter or modify the ESN prefix in the box See Figure 23 on page 51 Managing Contacts with Mobile Voice Client 2050 Figure 23 ESN dialing Extension numbers The PDA Contacts application dials extension numbers only if they do not satisfy Microsoft criteria for numbers that require an area code The following three methods can be used to manage dialing extension numbers 1 Select Extension in the Phone details dialog box See Figure 24 on page 52 2 Enter extension numbers in your PC Outlook Contacts application and ActiveSync your PC Outlook with your PDA Contacts 3 Select Keys gt Macros and enter the direct dial extension number in a macro See Macros on page 62 for information about macros Managing Contacts with Mobile Voice Client 2050 Figure 24 Extension number Country Regen oum einer Mobile Voice Client 2050 settings Use the MVC 2050 Settings to select choices for the appearance behavior and operation of your PDA The Settings tab provides access Mobile Voice Client 2050 settings to the following selections This section provides information
15. ases the number of audio buffers used to process incoming audio If the delay is too large you can decrease this setting If you experience broken or choppy speech at either end of the call or if the dial tone sounds choppy avoid using your PDA volume control Instead use the volume controls on the MVC 2050 toolbar to adjust the volume of your call Note QoS 802 11 p q is not supported due to device constraints Advanced Audio Advanced audio settings are recommended for use only by advanced users See Figure 34 Figure 34 Advanced Audio screen Ej MYC 2050 settings 956 NetEQ Global IP Sound L Override Communcation Server values Jitter frames Highwater Mark frames Early Packet ms Late Packet Resync ms Restore Defaults NetEQ software included with the MVC 2050 software provides loss concealment and compensation NetEQ is the default setting You cannot adjust the MVC 2050 Advanced Audio settings Mobile Voice Client 2050 for expert users Items on the Advanced Audio screen Table 6 describes the selections available on the Advanced Audio screen Table 6 Advanced Audio screen Selection Description NetEQ Global IP Sound NetEQ packet loss concealment software is the default mode of operation Jitter Buffer The rate of arrival of voice frames is variable A jitter buffer is used to minimize this variability by sending voice frames to your PDA sound system at a fixed rate The valu
16. bers must be in the canonical dialing format in order for your PDA to use them for dialing The canonical address format is a universal telephone number format recognized by the WIndows Telephony Application Interface TAPI The canonical format identifies the components of a telephone number which TAPI translates according to a country s or region s dialing rules The canonical format is Country Region Code Area Code Subscriber number Note For further information on canonical dialing refer to the Microsoft web site When you select File gt Contacts and double tap a number to dial from the contacts list the Phone details dialog box appears shown in Figure 20 on page 45 The dialog box provides options for the criteria to properly route your call Use the Phone details dialog box to modify the number being dialed Selector deselect canonical dialing rules interpret the number as a private network ESN number Managing Contacts with Mobile Voice Client 2050 Figure 20 Phone details dialog box Country Regan City Area The following are the components for creating and using canonical dialing numbers e area code the Contacts application e dialing properties called Dialing Locations see Figure 21 on page 46 Note Information in the Dialing Locations tab indicates the origin of the call Managing Contacts with Mobile Voice Client 2050 Figure 21 Dialing locations y Settings
17. ccess point reduces the throughput data rate Using MVC 2050 on a PDA in a closed area or indoors also reduces the throughput compared to open space MVC 2050 does not support Bluetooth accessory use Bluetooth and 802 11b operate on the same frequency band and use the same WLAN hardware on the PDA Managing Contacts with Mobile Voice Client 2050 Managing Contacts with Mobile Voice Client 2050 You can place a call from your list of contacts in the PDA Contacts application using Mobile Voice Client MVC 2050 See Figure 18 Use the Contacts application to do the following add or modify entries on the PDA download entries from the Outlook contacts on your PC use the infrared ports on two PDAs to transfer entries between them beam Figure 18 Starting Contacts and the Contacts application EF Contacts 3 amp ALP 3m EEE Today informati gab tn ik iron rst vec iPAQ Wireless er Bear Bobo 6 785 8888 Tin Bear Yogi 411 Picnic Coyote Wiley 6 878 3456 Contacts Pall cud Sat Managing Contacts with Mobile Voice Client 2050 Editing the Contacts list See the Contacts Help on your PDA for information about adding deleting and editing Contacts See the appropriate Help screen for information on editing the Contacts in Outlook on your desktop PC Accessing Contacts Help Use the following procedure to access your PDA Contacts Help system 1 Select Start A drop down l
18. e When the PDA is used in handsfree mode without a headset the PDA microphone picks up sounds from the speaker creating a feedback loop Automatic Gain Control is used in this instance to avoid feedback For further information about device hardware settings see your PDA Help system To disable Automatic Gain Control 1 Select Start 2 Select Settings 3 Select System 4 Select one of the following depending on the PDA you are using a Audio b Advanced Sounds c Microphone 5 Select Automatic Gain Control Installing and configuring the Mobile Voice Client 2050 6 Select Disable 7 Select Yes For further information about MVC 2050 configuration and settings see the MVC 2050 Help system MVC 2050 Call Handling screen MVC 2050 Call Handling screen Starting the MVC 2050 To start the MVC 2050 from your PDA 1 From your PDA Main Application screen select Start 2 Select Programs See Figure 5 3 Select Mobile Voice Client 2050 The Call Handling screen appears See Figure 6 on page 20 Figure 5 Starting the MVC 2050 from the Main Application screen 2 9 07 53 Programs i t iPAQ iPAQ Image Backup Viewer 7 amp Microsoft jT A Oe Reader Client 2050 es 5 MVC 2050 Call Handling screen Figure 6 Call Handling screen MVC 2050 42 2 08 X Call handling Hold icons Answer dh g Release Message Lamp DN 429
19. e for a cradled PDA If you do not want to lose the MVC 2050 connection to the server when you return the PDA to its cradle deactivate ActiveSync Otherwise the connection is lost because ActiveSync uses Point to Point Protocol PPP This causes the PDA connection to the network to be dropped and then connected to the PC Business Communications Manager Nortel Mobile Voice Client 2050 User Guide Copyright O Nortel Networks Limited 2005 All Rights Reserved Information is subject to change without notice Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant Nortel Nortel Logo the Globemark This is the Way This is Nortel Design mark SL 1 Meridian 1 and Succession are trademarks of Nortel Networks Publication Number N0035508 Document Release Standard 2 00 Date March 2005 Produced in Canada gt THIS IS THE WAY N CRT E L Internet address gt THIS IS N RTEL http Awww nortel com
20. e of jitter is the number of voice frames the application has in its jitter buffer Highwater Mark Highwater mark indicates the maximum number of voice frames the application can have in its jitter buffer before it starts discarding packets Set this value to at least 2 5 times the value of jitter Early Packet and Late Early Packet Resync and Late Packet Packet Resync Resync indicate the points at which MVC 2050 discards and restarts the jitter buffer contents Set this value to at least 5 times the highwater mark Mobile Voice Client 2050 for expert users Listener IP See Figure 35 This screen is for expert users only It can be used to override the port assignments when a conflicting application is on the PDA Figure 35 Listener IP screen fMwC2050Settings 4 9 57 0 2050 Settings 4 10 00 L use a specific address Use a specific address 47 78 456 314 Use a specific port Use a specific port My Server Items on the Listener IP screen Table 7 describes selections available on the Listener IP screen Table 7 Listener IP screen Selection Description Use a specific The MVC 2050 normally listens to all IP address addresses on the device for communication server to terminal UNIStim messaging on all the Network Interface Cards NIC on the device This is the default mode of operation To override this behavior select the check box and enter a specific IP add
21. erform routine functions faster and easier see Macros on page 62 Help The following items are available from the Help menu Contents Diagnostics e About MVC 2050 MVC 2050 offers a PDA specific version of Help shown in Figure 14 Figure 14 Help menu Qo dt 1 54 DN 429 IP Clients Development Mar 1 157 Feature Diagnostics About MVC 2050 RTEL Contents Select Contents to access the MVC 2050 Help system MVC 2050 Call Handling screen Diagnostics Diagnostics provides access to a list of methods to determine server connection state To access Diagnostics 1 Select Help 2 Select Diagnostics to see the following items in the drop down list Ping Trace Route RUDP Ping About MVC 2050 Select About MVC 2050 to see the MVC 2050 system product name version number copyright indication Nortel name and logo and Global IP Sound name and logo The MVC 2050 uses packet loss concealment provided by Global IP Sound NetEQ software Figure 15 About screen MVC 2050 SERERE Nortel Mobile Voice Client 2050 2 00 0160 Copyright c Nortel 2004 GLOBAL IP SOUND MVC 2050 Call Handling screen Icons See Figures 16 to view the icons available in the MVC 2050 Icons can be divided into three types e Handling icons e Toolbar icons Menu Bar icons Figure 16 Call Handling screen OPE Cal handling PE MVC 2050 o icon
22. esponsive The sound you select for this event plays if MVC 2050 fails to connect to the server The message Server unresponsive displays on the PDA screen Server connected The sound you select for this event plays when MVC 2050 connects to a server The message Server connected displays on the PDA screen Figure 26 Events list MVC 2050 Settings 3 12 1 Select an event ee Server connected 2 Server unreachable Server unresponsive Mobile Voice Client 2050 settings Profiles Each profile is a named file that contains a combination of servers and other attributes that control the connection behavior and appearance of the MVC 2050 A number of profiles can be created and saved to allow easy switching among different servers feature programming and audio programming Profiles can be created selected or deleted Once selected the name of the profile can be modified When a profile is selected all other Settings tabs refer to the selected profile The name of the selected profile is shown in the lower right corner on each tab See Figure 27 Figure 27 Profiles screen AJ MYC 2050 Settings 4 9 336 Export Mobile Voice Client 2050 settings The profiles screen enables you to create profiles delete profiles e modify a profile name change the profile used by the application export profiles import profiles Creating a new profile Use t
23. he Start Settings System menu or Start Programs menu 3 Open the line by selecting one of the following Answer icon Answer key from the Keys menu a line key 4 Dial the number by using one of the following dialpad macro Contacts within the MVC 2050 interface network Directory Personal Directory Paste icon or menu item to paste a number copied from another application a PDA System Input Panel such as the keyboard block recognizer letter recognizer or transcriber to write the number on the input screen Note To use the transcriber select the System Input Panel icon select transcriber from the drop down list and write the number in the application display area using your PDAs transcriber Managing calls with Mobile Voice Client 2050 Answering a call Use the following procedure to answer a call from your PDA 1 Select one of the following Answer icon Answer key from the Keys menu ringing line key 2 Speakinto your headset microphone Holding a call Select the Hold icon or select Hold from the Keys menu to place a call on hold Retrieving a call Select the line key to retrieve a call from Hold Ending a call Select the Release icon or select Release from the Keys menu to end your call Maintaining call quality If you are experiencing poor quality during a call on the MVC 2050 move closer to the WLAN access point Distance from the a
24. he following procedure to create a new profile 1 Select New A screen appears with an empty text box labeled Name 2 Enterthe new profile name 3 Select OK The Profiles screen reappears The new profile is created and selected The values on all the other tabs is set to their defaults for this profile Any value modified on any of the other tabs is associated with this profile until another profile is selected To change settings on other tabs for this profile select the tab you wish to change For example select the Server tab from the Settings screen to modify the default server settings See Figure 28 on page 58 Mobile Voice Client 2050 settings 28 28 Selecting profile Removing profile Use the following procedure to remove a profile 1 From the drop down list on the Profiles tab select the profile you want to remove See Figure 28 Note My Server is a built in profile name that cannot be deleted 2 Select Remove The profile disappears from the list Modifying the name of a profile Use the following procedure to modify the name of a profile 1 Select the profile you want to change from the drop down list on the Profiles tab See Figure 28 2 Select Modify The profile name appears highlighted 3 Enter the new profile name Mobile Voice Client 2050 settings 4 Select OK The Profiles screen reappears The new profile is selected Changing the current profile Use the fol
25. ist appears 2 Select Contacts The Contacts screen appears 3 Select the word Contacts at the top of the screen The drop down list appears 4 Select Help The Contacts Help screen appears Accessing the PDA Contacts list Use the following procedure to access your PDA Contacts list 1 Open the PDA Today or Home screen 2 Select Start Contacts The Contacts read only screen appears Note To view the Contacts list within the MVC 2050 select File gt Contacts See Figure 19 on page 43 Managing Contacts with Mobile Voice Client 2050 Figure 19 MVC 2050 Contacts screen i Contacts 45 12 14 All Contacts Fab cde fah ik imn opa rst uw Chan Jackie 425 876 3456 Davis Milas 905 976 5467 England Fred 789 723 4567 Kennedy Ja 425 789 5678 Lombard Jan 918 987 5678 Spalding Owen 425 567 9876 Dialing a number from the Contacts list Use the following procedure to dial a number from the MVC 2050 using the Contacts list 1 Select File gt Contacts The Contacts list appears 2 Double tap the name or number you want to dial The Phone details dialog box appears See Figure 20 on page 45 3 Use the Phone details dialog box to modify the number to be dialed as needed 4 To dial the number press the check mark in the lower left hand corner of the display See Figure 20 on page 45 Managing Contacts with Mobile Voice Client 2050 Dialing formats Num
26. k selected the end user enters information for a contact whose business number is 555 1212 The Contacts application uses the Contacts Area code to determine the area code default 646 With the location of New York selected the end user enters information for a contact whose business number is 416 555 1212 The end user enters all ten digits to record the number in Contacts as 416 555 1212 With the location of New York selected when the end user selects 555 1212 in the MVC 2050 Contacts list and selects Dial Business the Phone details dialog box appears and displays the number to be dialed as 9 5551212 With the location of New York selected when the end user selects 416 555 1212 in the MVC 2050 Contacts list and selects Dial Business the Phone details dialog box appears and displays the number to be dialed as 6 4165551212 With the location of Atlanta selected when the end user selects 555 1212 in the MVC 2050 Contacts list and selects Dial Business the Phone details dialog box appears and displays the number to be dialed as 9 16465551212 Managing Contacts with Mobile Voice Client 2050 See your PDA Help system for a description of the values used in dialing patterns ESN numbers To enter ESN numbers in Contacts enter the ESN prefix followed by the number Note PDA Contacts does not accept the character to express ESN numbers You can provide a character to your PDA Contacts
27. lowing procedure to select the profile for your MVC 2050 1 Select the name of the profile you want to change from the drop down list at the top of the Profiles screen 2 Choose one of the following a If MVC 2050 is running press Reset The application disconnects from the current server and attempts to connect to the server defined by the newly selected profile b If MVC 2050 is not running press OK The next time the application starts it uses the selected profile Note 1 To modify the profile itself select the profile and select the tabs you wish to change Note 2 The application briefly indicates which profile is in use as it starts up Exporting profiles Use the following procedure to export a profile to a file Select Export A dialog box appears To save as a file select Export to a file Select OK Enter a file name Use the folder object to select a directory Select OK ou F Note keep the profile as backup the profile to your desktop PC using ActiveSync Mobile Voice Client 2050 settings Use the following procedure to export a profile to another device 1 Select Export A dialog box appears 2 To export to another device select Export to another device 3 Select OK 4 Align the infrared ports of the two devices The profile is exported to the other device Importing profiles Use the following procedure to import a profile from a file Select Im
28. n the menu bar See Figure 6 on page 20 Mute Volume Up and Volume Down icons are also present on the Toolbar and appear on the skin when the Toolbar is retracted Toolbar landscape The landscape skin has most of the retractable buttons on the normal non retractable toolbar some on the skin Mute Volume Up and Volume Down and the remainder Settings Contacts and Paste available from menu items See Figure 2 on page 12 Toolbar icons Directory Messages Shift Services Expand Copy and Quit Menu Bar icons Paste Contacts Settings Toolbar Navigation The up down left and right cursor control arrow keys are mapped to the hardware navigation buttons on the PDA hardware These buttons are used for cursor control Installing and configuring the Mobile Voice Client 2050 Installing and configuring the Mobile Voice Client 2050 To install the MVC 2050 on your PDA 1 If you have an older version of the MVC 2050 installed on your PDA you must remove it prior to installing a newer version See Removing a previous version of MVC 2050 on page 14 2 Place your PDA in its cradle 3 Synchronize your PDA with a desktop PC running Microsoft ActiveSync See Connecting a PDA to a desktop PC using ActiveSync on page 15 4 Install the MVC 2050 from a desktop PC See Installing the MVC 2050 from a desktop PC using ActiveSync on page 16 Removing a previous version of MVC 2050 If
29. ng tests whether the network destination in online TraceRoute is an operation for sending trace packets to trace the route of user datagram protocol UDP from local host to remote host RUDP Ping tests if the IP port is responding as a terminal proxy server TPS See also Profiles on page 56 for information on changing importing and exporting profiles to assist in troubleshooting Mobile Voice Client 2050 for expert users Audio quality Audio quality of voice transmission depends on many factors such as codec characteristics echo canceller jitter buffer size and listener perception Audio quality is controlled from two screens Audio the quality slider tab Advanced Audio for expert users Audio quality slider You can control audio quality by using the slider tab to reduce audio delay and increase audio clarity See Figure 33 The slider controls the number of audio buffers the PDA uses to smooth out incoming audio streams Audio delay If you experience audio delay you can decrease the number of buffers and reduce the delay by adjusting the slider on the Audio screen Figure 33 Audio quality screen 2050 Settings 4254 Quality 012 34 56 7 8 9 10 Less Delay Higher Quality Restore Defaults My Server Mobile Voice Client 2050 for expert users Audio clarity If you experience breakups in the receive audio stream adjust the setting towards Higher Quality This incre
30. onfiguring the Mobile Voice Client 2050 Figure 4 ActiveSync connected ty Microsoft ActiveSynt a E Connected Synchronized Installing the MVC 2050 from a desktop PC using ActiveSync Use the following procedure to install the MVC 2050 using the CD 1 2 3 4 5 Insert the MVC 2050 CD into the CD ROM drive of your desktop PC Go to your desktop and double click My Computer Select the CD Drive Select Setup Follow the instructions on the screen The Install Wizard displays a message asking you if you want to modify install or remove the MVC 2050 Select Install The Install Wizard installs the MVC 2050 When the installation finishes a message appears on the PC s display requesting that you attend to your device PDA and a message appears on the PDA s display asking you if you want to perform a soft restart Select Yes Your PDA restarts with the new version of the MVC 2050 Installing and configuring the Mobile Voice Client 2050 MVC 2050 configuration Enable ClearType The MVC 2050 uses a special screen font which requires that ClearType be enabled on your PDA To enable ClearType 1 From the PDA s Main Application screen select Start 2 Select Settings 3 Select Screen 4 Select Enable Clear Type Automatic Gain Control Since the MVC 2050 requires a headset to operate properly disabling Automatic Gain Control is sometimes necessary to attain optimum audio quality Not
31. p the down arrow in the Keys drop down list to select a key to add to the macro Press the Add button to add the key The Pause key is used to insert a short pause in the macro A pause introduces a delay which is required to access some Interactive Voice Response IVR applications and the voicemail systems Contents A list of the macro contents appears in the Contents list box When two or more entries are in this box the keystrokes can be moved around by using the up and down navigation buttons which appear to the right of the box You can remove keystrokes from the Contents box by selecting a keystroke and pressing the Remove button Mobile Voice Client 2050 settings Preview You can preview your macro in a single view by viewing the Read only field under the Contents box Dialpad You can select the Keys list box and press the Add button or you can use the numbers on the dialpad to enter numbers into your macro Mobile Voice Client 2050 for expert users Mobile Voice Client 2050 for expert users This section discusses the selections used to diagnose or correct error conditions and are not used during normal operation of Mobile Voice Client 2050 Client diagnostics Client diagnostics are used to determine the connection status of the MVC 2050 Access client diagnostics from the Help gt Diagnostics screen See Figure 14 on page 30 Diagnostics include Ping TraceRoute RUDP Ping Pi
32. plication See Figure 10 This returns the MVC 2050 to Run In Background mode MVC 2050 Call Handling screen Paste Select Paste to paste a telephone number copied from another application into the MVC 2050 You can do this to place a call rather than entering it through your Call Handling screen dialpad Contacts Select Contacts to launch the Contacts dialog box The Contacts application reads a list of contacts from the PDA Contacts list The PDA Contacts List application normally can be synchronized with Outlook on your desktop PC Settings The following items are available on the File gt Settings submenu e Profiles Server Skin Features Macros Audio About Language Hardware ID e Advanced Audio Listener IP Sounds For more information about Settings see Mobile Voice Client 2050 settings on page 53 Exit Select Exit to close the MVC 2050 Once you select Exit you cannot place or receive calls until you restart the application For more information see Run in background on page 25 MVC 2050 Call Handling screen Note Selecting Exit frees up PDA processing resources Keys The following items are available from the Keys menu e Answer e Release Hold Features e Macros Figure 11 Keys menu Qe d 1 55 Answer Select Answer to answer an incoming call or to obtain a dial tone to place a call See also the Answer icon top cen
33. port A dialog box appears To Import from a file select Import from a file Select OK Use the file explorer to locate the file containing the profile Select Cancel or Select Select OK Select the profiles to import Select Cancel or Select Select OK 06 rr 9 o e N c Use the following procedure to import beam a profile from another device 1 Select Import A dialog box appears 2 To Import from another device select Import from another device 3 Select OK 4 Align the infrared ports of the two devices 5 Select the profiles to be imported Server The Server tab contains all of the settings that enable MVC 2050 to contact a communication server See Figure 29 on page 61 Mobile Voice Client 2050 settings Your system administrator sets up your LAN server to direct your MVC 2050 to the communication server Figure 29 Server screen MYC 2050 Settings 49 44 Automatic DHCP nee 47 11 232 31 When you want to connect to your home office communication server rather than the local office server if you are not using a Dynamic Host Configuration Protocol DHCP server you can create a profile to manage the connection This profile contains the IP address of the server to which you want to connect as well as the server port number and type For more information about creating and selecting a profile see Profiles on page 56 If your system is set up with DHCP the prima
34. recommend using your PDA Internet browser while using the MVC 2050 PDA vendors offer two types of rechargeable battery standard and extended life The extended life battery is recommended to provide longer call duration and increased call volume Headsets A headset is required in order to send and receive telephone calls using the MVC 2050 and your PDA The headset is an important part of audio quality PDAs that support stereo headphones with microphones such as Plantronics M130 Adjustable Fit Headset are recommended The Dell specific headset with a button on the wire allows the MVC 2050 to answer an incoming call or release an active call by pressing the button CAUTION MVC 2050 does not support Bluetooth headsets Contact your PDA vendor to obtain headset recommendations For more information about Automatic Gain Control see MVC 2050 configuration on page 17 Mobile Voice Client 2050 overview MVC 2050 menus and screen features The MVC 2050 software provides menus and screen features for your PDA Table 1 lists the MVC 2050 menus and their selections Table 1 MVC 2050 menus Menu Selections File Run in background Paste Contacts Settings Exit Keys Answer Release Hold Features Macros Help Diagnostics Contents About Note Keys gt Features and Keys gt Macros selections in Table 1 also provide pop up menus The MVC 2050 supports both portrait and landscape mode
35. ress Mobile Voice Client 2050 for expert users Table 7 Listener IP screen Selection Description Use a specific The MVC 2050 listens to IP port 5000 on the port device for communication server to terminal UNIStim messaging Hardware ID The Hardware ID screen is for expert users and system administrators It can be used to select the Media Access Control MAC address that the MVC 2050 reports to the communication server The Hardware ID being used by MVC 2050 can be viewed on the MVC 2050 Settings gt Hardware ID tab See Figure 36 Figure 36 Hardware ID screen Mwc2050Settinos 4 10 02 Hardware ID 00 02 84 26 E9 F3 Auto Create Restore Defaults Firmware Version 2000012 The Hardware ID is generated by reading MAC addresses from the PDA NIC When the MVC 2050 is used with most server types the Hardware ID it uses must be unique Some software such as VPN client software creates artificial network interfaces with MAC addresses that are common Mobile Voice Client 2050 for expert users to all installations of the software As a result the MAC address is the same on many different computers Without a unique MAC address users sometimes are unable to connect to a server or will connect to a server and subsequently cause another device with the same Hardware ID to be disconnected from the server If the MVC 2050 is disconnected from the server it automatically attempts
36. reted as a canonical number that the PDA can use for dialing Dialing Locations Dialing Locations describe the dialing rules to be applied when you dial a number The dialing rules allow you to enter prefixes to access local and long distance numbers Use the location of your server See Figure 21 on page 46 To establish the dialing rules e Select Start gt Settings gt Connections gt Dialing Locations Enter your server s Area Code Enter your servers Country Code e Specify Tone dialing Select Dialing Patterns Enter or modify the dialing patterns for local calls long distance calls and international calls Managing Contacts with Mobile Voice Client 2050 Example An end user has a DN on a server located in Atlanta and another DN on a server located in New York The end user has set up two dialing locations one named Atlanta with an area code of 404 and another named New York with an area code of 646 The end user also has entered 646 as the default area code in the Contacts application The end user also has programmed Dialing Patterns as follows e for local calls dial 9 6 e for long distance calls dial 6 1FG forinternational calls dial 6 011 EFG Note According to the Dialing Patterns dialog E means insert country code F means insert area code and G means insert the number Insertion of a comma indicates one half second pause With the location of New Yor
37. ry and secondary server addresses both are assigned by way of DHCP and no action is required See Figure 30 on page 62 Mobile Voice Client 2050 settings Figure 30 DHCP Setting on the Server screen MVC 2050 Settings lt 9 46 QD Automatic DHCP Port Retries Macros The Mobile Voice Client MVC 2050 Macros tab enables you to record and use macros A macro is a recorded sequence of steps that saves you keystrokes For example you can create a macro that selects a particular line and then dials that telephone number automatically Another example of macro use is programming voicemail access numbers and codes for faster access See Figure 31 and Figure 32 on page 64 Mobile Voice Client 2050 settings Figure 31 Keys gt Macros menu MVC 2050 Rodi 202 X Macro Voice I Mail Janice Macro screen To enter a new macro name or to select an existing macro to modify or delete select the New icon to the right of the list box See Figure 32 To select an existing macro tap the down arrow in the Macro list box and make your selection To delete a selected macro tap the Delete icon the button to the right of the list box Mobile Voice Client 2050 settings Figure 32 Macro screen MVC 2050 Settings qi 2 28 Th Macro Keys T he Conbents 78581134 561234 My Server Eee ED Keys Once you have selected a macro name ta
38. s Answer vC Nj jn lessage Lam 4 g p Release Display Mar 11 210 pm Soft keys self labeled Feature Programmable Dialpad Line Feature keys lt Messages Egen Shift Directory Services Volume Up Expand Volume Down oc Copy Mute Quit s A Es Ol Toolbar File Keys Help amp f zx System Input Paste 1 1 toolbar Toggle Contacts Settings MVC 2050 Call Handling screen Call Handling icons The Call Handling icons are Hold Answer Release These Call Handling icons are located at the top of the skin See Figure 16 on page 32 Hold Use the Hold icon to place calls on Hold and to remove them from Hold Answer Use the Answer icon to receive and to place calls Release The Release icon is used to terminate calls Toolbar icons The Toolbar icons are Directory Messages e Shift Services Expand Quit The Toolbar icons are visible when the Toolbar is retracted See Figure 16 on page 32 MVC 2050 Call Handling screen Note 1 Select Keys gt Features to view menu items that are exact equivalents to tapping these Toolbar icons Note 2 Volume Up Volume Down and Mute which are covered when the Toolbar is shown also are repeated on the Toolbar Directory Select the Directory icon depending on how your system administrator has set up this service to access a local directory or some other
39. s See Call Handling screen portrait on page 12 and Call Handling screen landscape on page 12 This landscape sample has the message waiting lamp displayed Mobile Voice Client 2050 overview Figure 1 Call Handling screen portrait Qo Call handling icons xL DN 429 Display IP Clients Development Mar 11 1 51 pm Soft keys self labeled Feature 123 viaaa Suad pecie Trons Bn un Toolbar Menu Bar gt File Keys Help f t4 sj Figure 2 Call Handling screen landscape Call handling DN 429 IP Clients Development Soft keys Mar 11 2 07 pm self labeled gt Feature Display gt Gall fwd Page gen Programmable Conference Intercom Line Feature keys Last num Intercom 914 490 nom File Keys Help M A 2 8 Toolbar Aon 5 Smal piane Menu Bar Mobile Voice Client 2050 overview Table 2 describes the MVC 2050 screen features Table 2 MVC 2050 screen features Screen features Selections Call Handling icons Hold Answer Release Toolbar portrait The retractable toolbar is present only on the portrait skin It contains keys that are not present on the remainder of the display They are Directory Messages Shift Services Expand Copy and Exit The toolbar can be shown or retracted using the Toolbar icon o
40. server based directory service You can use the Directory to place a call Directory accessibility depends on the system you are connected to Inbox Messages Select the Inbox icon to access your messages or to return a call Outbox Shift Select the Outbox icon to shift between sets of programmable line feature keys Services Select the Services icon to access a list of BCM services Expand Select the Expand icon to access additional services depending on the system to which you are connected Copy Copy is reserved for future use Quit Select the Quit icon to exit a network service or feature MVC 2050 Call Handling screen Menu Bar icons The Menu Bar icons are Paste Contacts e Settings Toolbar toggle e System Input Paste Use the Paste icon to paste a number from another application to the MVC 2050 Contacts List Use the MVC 2050 Contacts List icon to view select and dial contacts The MVC 2050 Contacts List is a read only list available from the PDA Contacts List To add modify or delete entries use the PDA Contacts application The PDA Contacts List can also be updated by synchronizing it with your deskptop s Outlook directory using Microsoft ActiveSync See your PDA user guide for a description of this feature Settings Select the Settings icon to view the Settings screens See Mobile Voice Client 2050 settings on page 53 Toolbar Select the Toolbar icon to toggle the
41. ter in the Call Handling screen MVC 2050 Call Handling screen Release Select Release to end your call See also the Release icon top right in the screen Hold Select the Hold menu item to place a call on hold See also the Hold icon top left in the Call Handling screen Features Select Features for access to a menu of interface keys The defaults vary depending on which type of communication server you are connected to The Business Communications Manager BCM provides the following default menu of features nbox Outbox Directory e Services Expand Quit Additional items can be added to this list using the Settings Features tab When selected these extra items send BCM specific feature codes to the BCM server Items can be reorganized added or removed from the list See P Phone 2004 User Guide for descriptions of these additional features See Figure 12 on page 29 for access to the Features submenu from the Keys screen Figure 12 is an example of a customized menu See Figure 13 on page 29 for access to the Features menu from the Settings Screen MVC 2050 Call Handling screen Figure 12 Keys gt Features screen MVC 2050 42 2 00 MVC 2050 Call Handling screen Macros Select Macros from the Keys menu to access macros available through the Settings gt Macros dialog box You can use macros to make speed dial calls access voicemail and p
42. ts Opens the Contacts List also available as a Menu Bar Icon Settings Provides access to the Settings dialog boxes also available as a Menu Bar Icon Exit Shuts down the MVC 2050 application also available as a Menu Bar Icon Keys menu Table 4 summarizes the Keys menu selections Table 4 Keys menu Part 1 of 2 Selection Description Answer Answers an incoming call or provides a dial tone so you can make a call also available as the Answer icon located at the top center of the display Release Releases the call Hold Places the current call on hold also available as the Hold icon at the top left of the display Features Presents a menu of available features MVC 2050 Call Handling screen Table 4 Keys menu Part 2 of 2 Selection Description Macros Presents a menu of the programmed macros Help menu Table 5 summarizes the Help menu selections Table 5 Help menu Selection Description Contents Accesses the Help system Diagnostics Provides access to MVC 2050 diagnostics About Provides information about your MVC 2050 system Managing calls with Mobile Voice Client 2050 Managing calls with Mobile Voice Client 2050 Making a telephone call Use the following procedure to make a call from your PDA using the MVC 2050 1 Plug the headset into the PDA and put the headset on 2 Select Mobile Voice Client 2050 from t
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