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Service Support Tool Manual

1. gt lt jav1015 i MEAPCONT oo 015 All German RUI Start SYSTEM i Xxja0107 All Japanese a BOOTROM irmware for local display LANG xx o Cancel i xXxx0103N All Common PSPC Country Region All i G3FAX Language English miS XXxx6501 All Common Version 10 15 Return to Main Menu If an older or identical version of a data type is selected to be flashed a warning will be generated Some data types will NOT generate a warning and others may or may not depending on Download Mode Refer to the information at the end of this section for specifics A sample screen for a warning of an identical version being selected is shown below e w ServiceSupportTool DLM10 er 3 21E SelectableFirmware Select the firmware to be downloaded then click the S xXxx0102 All Common button Same version is already stored on the SelectableFirmware gt Xjal010 All Japanese iRC3100 gt it 010 All Italian H RCON xxfr1010 All French iRC3170 gt Xen1010 All English i En XXdel010 All German DOON APCONT FJ GIFAX XXxx1002 All Common G LANGUAGE NGUAGE dev1015 gt O a1015 All Japanese env1015 gt it 015 All Italian frw1015 xxfr1015 All French xitv1015 XXen1015 All English ea xXde1015 All German RUI Start SvICT Je SYSTEM E i oja0107 All Japanese
2. Se COTO Downloading ol Selectable Firmware in_T El CONTROLLER BOTA Version 04 06 72 Revision 0 May 2014 When the process has completed click the OK button to continue At this point press the Start Stop button on the Downloader PCB and verify that the Start LED is off Power off both the PC and the unit disconnect the cables and reinstall the covers Features and Functions USB Memory Device Some devices will allow the use of a USB memory Device to perform certain upgrading and servicing functions These devices will be listed in the Device Specific Notes section Please refer to the tables there for devices that support this functionality When utilizing a USB memory Device the device will need to be prepared by using the Setvice Support Tool v5 52 or later The process of this preparation as well as the use of the USB Memory Device will be described in this section NOTE Uploading and Downloading of Backup Data is NOT possible with a USB Memory Device this MUST be done via the Service Support Tool directly Getting Ready The following items will need to be completed before it will be possible to utilize a USB Memory Device 1 A computer with Service Support Tool v5 52 or later and a USB port will need to be available 2 The System Software CD for the desired target device will need to be registered in the Service Support Tool 3 An appropriate USB Memory Device will need to
3. SelectableFirmware xxjal010 All Japanese XXit1 010 All Italian fr 1010 All French xXen1010 All English iRC3170 BOOT BROWSER Xde1010 All German 5 DCON MEAPCONT phon IFAM XXxx1002 All Common LANGUAGE F LANGUAGE MEAPCONT gt XXjal015 All Japanese RUI XXit1015 All Italian SYSTEM XXfr1015 All French TTS XXen1015 All English Ge Sane XXde1015 All German SDICT SDICT xxja0107 All Japanese BOOTROM XXxx0103N All Common PS G3FAX XXxx6501 All Common X This section will now describe the flashing process in general There will then be descriptions for Uploading and Downloading Backup Data as well as one for how to restore a backup system on the copier Differences due to Download Mode will be listed where applicable 51 Revision 0 May 2014 General Download Firmware From the Connect area select the appropriate model this will list an item named Single The Single entry is used to flash individual files Click on Single and the screen below will be seen Service Support Tool MMO Yor 4 575 BCheck the interface and click START Pratt Birrcro0ovr C7010VP Boo omor e For indivedual downloading HDF ormat Click on the Start button At this time the Service Support Tool is talking to the copier to get a list
4. FAT32 format 4 Single partition 13 Revision 0 May 2014 NOTE Canon USA tested two Lexar thumb drive models Jump Drive Sport and Jump Drive Pro and neither communicated with the imageRUNNER C3170 Series Other names for USB Memory Device are thumb drive jump drive memory stick USB storage USB flash drive pen drive etc NOTE Some screenshots have been updated but most remain from previous versions the only major difference is the version number indicated in the window s title bar Download the self extracting file PSST422E exe or higher from the e Support website Create a folder on the hard drive and place the self extracting file inside it Double click on the self extracting file and click on the OK button to start extraction One file SSTv422Et_Setup exe or higher will be extracted to folder C Canon File Folder Service Support Tool Folder It is possible that there may be an optional second file FirmDesc txt If it is included always keep it in the same folder as the installation file SSTv422Et_Setup exe oS The following screen shows the installation file and the FirmDesc txt file lolx File Edit View Favorites Tools Help Bak p Search yFolders 4 as DE x e FEN Address P55T322E Go F EI s5Tv322Ef_Setup exe 10 136 EB Application 12 7 72005 10 06 AM rane Firmbesc txt 4KB Text Document 5 26 2005 11 53 AM E objectis 9 90 ME Mw Computer 14 Revision 0
5. Ver Info Modification to show all the series names on the Series list in Delete Backup Series with assist mode the DCON firmware is not upgraded 2010 v4 23Ev The firmware stored in the optional accessory of the main controller February is not downloaded in the Assist Mode when this accessory is not 24 2010 installed Regarding Service Support Tool v4 22Et a Runtime error occurs when the Change button is clicked after the Assist Mode Setting in System Management has been changed This problem has been resolved An unnecessary message shown below appears after installation of the main controller firmware is completed in Assist Mode This happens only when the machine starts in the safe download mode and the Assist mode is started after an HDD format has been executed Regarding Service Support Tool v4 22Et if the message shown below appeared in Assist Mode after the installation process of the main controller firmware is completed the Next button must be clicked to go to the next step without doing any operation Service Support Tool v4 23Ev has been modified so that this message does not appeat 5 Revision 0 May 2014 Ver No v4 22Ht Description Color imageRUNNER C3380 C4580 series G3 Fax firmware automatic selection is now supported Language selection for LANGUAGE and RUI in Assist Mode is now supported Waiting time in Batch download processing has been reduced Starting the followi
6. button shown in the previous image will cause the Customer Information dialog to be displayed 5 ServiceSupportTool InstallShield Wizard Customer Information Please enter your information om McLaughlin Canon USA Installsield Enter the appropriate information and for Windows NT 2000 XP select which users the application should be available for and then click the Next button This will bring up the Destination Folder dialog as shown below jig ServiceSupportTool InstallShield Wizard Destination Folder Click Next to install to this folder or click Change to install to a different Folder J iia eral Installshield ServiceSupportTool InstallShield Wizard Change Current Destination Folder Browse to the destination Folder Installshield 22 Revision 0 May 2014 Select the desired location and click on the ORK button and then the Next button at the Destination Folder see That will bring up the Ready dialog shown below mam xi 7 ServiceSupportTool InstallShield Wizard Ready to Install the Program The wizard is ready to begin installation InstallShield Installing ServiceSupportTool The program features you selected are being installed InstallSmela Installing ServiceSupportTool The program features you selected are being installed Installsiield 23 Revision 0 May 2014 Once all processes have been completed t
7. BOOTROM irmware for local display LANG xx Cancel i xXxx0103N All Common PSPC Country Region All 1 G3FAX Language English ipai XXxx6501 All Common Version 10 15 Return to Main Menu 4 R If a warning was given click on the Download button to send the data anyway When the data is sent the progress will be indicated on the screen This can be seen by a progtess bar at the top of the window under the CD and arrow icons During this data transfer the names of the transferred data files will be shown on the copier LCD as pictured below Download Mode 1R22701 XXen0501 B592 LANG PRAT Complete 1R22701 XXen0501 1AE3 LANG PRGJ Complete 53 Revision 0 May 2014 For the imagePRESS C7010VPS start up the SST Download Progress Monitor iPRC7010VPS series to monitor the download progress s SST Download Progress Monitor iPR C7010VPS series Connected to TUIF status port Press lt CTRL gt c to stop the progress monitor TUIF status connection lost please wait Connecting to TUIF status port Connected to TUIF status port ERT lt lt lt lt lt lt lt lt lt lt download shell gt gt gt gt gt gt gt gt gt gt Press lt CTRL gt c to stop the progress monitor TUIF status connection lost please wait Connecting to TUIF status portEkT SYSTEM USen NI Upgrading complete T CSUB NI Upgrading complete Upgrading complete Upgrading complete _ Upgrading complete Upgrading
8. Click OK to continue and then restart the copier 58 Revision 0 May 2014 Data Type Specific Notes This section will detail some information related to specific data types DCON RCON While DCON and RCON data is actually being flashed during either the Flash or Download Shell process it is important to NOT power cycle the copier When these data types are transferred they will require additional restarts of the copier These restarts will be performed automatically as necessary If the copier was started in Download Mode C there will be no way for the Service Support Tool to determine the currently installed versions In this case the data will be transferred and the FDIMMs flashed If the versions were the same or higher they will be flashed to the version transferred with no warning screens being displayed In Download Mode E warning screens will be displayed as necessary On some models it is not possible to flash DCON RCON in Download Mode C A message will be displayed in the Service Support Tool indicating an improper Download Mode G3 Fax The G3 Fax data behaves a little differently than the general process described here First the G3 Fax data can ONLY be flashed when in Download Mode E If an attempt is made to flash in Download Mode C the data transfer will freeze at 99 and will never complete Also not all fax boards will have the ability to be flashed check the Device Specific Notes section to confirm if a given fa
9. Execute 0K 0 Gece AD other keys Clear downloaded files Complete Please hit any key Download Menu 2 This option brings up the Second Download screen shown below CCCL download Menu 2nd USB i Service Mode Password Clear Cj Return to Main Menu 1 Service Mode Password Clear This function will clear the Service Mode access Password Default 11111111 81 Revision 0 May 2014 Other Menu This option shows the screen below for viewing version information CLCC Other Menu USB 1111111 11 Version Information Bi Return to Main Menu 1 Version Information This function will provide the Down Load Manu Version information Shutdown In Normal Mode this option will be available Using this option will initiate a proper shutdown of the copier Follow the directions and turn off power when directed CECE download Menu USB 17711717117 Upgrade Auto Upgrade w Confirmation Upgrade Overwrite all Format HDD Backup Restore former version Clear downloaded files Stop Shutdown kg Execute 0K 0 CANCEL The other keys After power is turned off remove the USB Memory Device 82 Revision 0 May 2014 This section will provide some information with regard to using the Service Support Tool with certain specific devices The following tables below show which devices that are supported in which of the down
10. RUI files are installed Service Support Tool DLMO Ver 4 52E m Service Support Tool DLMO Ver 4 52E anege 7 System Manage 2 Assisi Mode ANGSUN Setting AssistMode LANGRUI Setting Salc ine tanguage of ANGUAGE ang RLN to Oe domrianded in HURT series wih Assisi mode Select the language IGUAGE and RUI to be downloaded to iRARC series with Assist mode Selected language O CNzh China Chinese O Tizh Taiwan Chinese O de All German System Management L XXes All Spanish O E fr All French L EXit All Italian L EXja All Japanese LIEXko All Korean 33 Revision 0 May 2014 Move System soft To reduce the SST start up time the function that excludes the specific firmware from the start up firmware check process has been added Service Support Tool DLMO Ver 4 521 Optional Language Setting Note Max Selectable languages 2 am hoots Opaal ar gunge Setting ENPO epi tamguaoe to be Grwuceabu 19 IR ADVANCI seriea amp Dont eemnlond optionsi language Download optional language 34 Revision 0 May 2014 Assist Mode Assist Mode is a fast and easy way of flashing the machine without the use of batch files like the ALL ALL HDP This feature works on most new imageRUNNER Color imageRUNNER models and imagePRESS models It was implemented in SST v4 04Eq but has been greatly improved in v4 22Et Service Support lool OLMO Ver 4 22k
11. Color imageRUNNER imagePRESS Color imagePRESS and Color Laser Copiers will contain Flash Dual In Line Memory Modules FDIMM Each of these modules number function and location depends on the particular copier model contain firmware providing machine specific functions and instructions As such each module can be updated in the field using the Service Support Tool as bug fixes and or new features are added to the copier Upgrading the modules is known as Flashing Additionally certain models will have the functionality of being able to also have the BootROM DCON and RCON flashed with this tool as well as downloading System RUI MEAPCONT Key SDICT TTS Browser ASR WebDAV Media Help and Language Files to a Hard Drive Some models will also need this tool to perform HD formatting on new blank service part Hard Drives Backup Restore Ram Data Each copier is adjusted at the factory and its adjustment values are recorded on the service label If replacing any PCBs with FDIMMs attached or initializing RAM the corresponding values will be affected Using the Service Support Tool a backup file can be created and saved on the PC Once the PCB has been replaced the RAM backup file can then be restored to the copier and its factory setting restored Various other user settings stored on these PCBs may also be backed up and restored when required Note It is unnecessary to backup restore RAM data when upgrading Firmware Obtaining Sof
12. E Normal amp Special Mode The Normal and Special mode located at the top right of the SST was added in v4 04Eq and has been added to separate normal system firmware from special firmware with certain specifications meant for company s such as Kinko s Coca Cola etc This prevents the special firmware from accidently being place on normal account machines Note Special Mode only provides Single mode w Service Support Tool DLO er 4 276 w Service Support Tool DLO er 4 276 Normal Mode Special Mode 35 Revision 0 May 2014 Features and Functions Controlling Data There are three items on the main screen that deal with controlling the data used by the Service Support Tool These are 1 Register Firmware 2 Delete Firmware 3 Delete Backup Data All files need to be registered prior to use this includes all data types supported by this Tool When the Register Firmware button is clicked the following screen will be displayed m Service Support Tool DLMO Ver 4 22E Registered Firms CONTROL Registered firmware Click a button to execute lt gt ern Ferrie REGISTER ARC CANCEL New firmware 0 Registered f 0 A list of currently registered data files will be shown on the left hand side once a data file is selected for registration T
13. E E E At this point if no BootROM update is needed or it is canceled the data received from the device is on the right hand side and data that is registered within the Service Support Tool that can be used with this device is shown on the left hand side From the list on the left hand side either a data type or a specific version can be selected If a data type is selected the actual data file used will be whatever file is the first in the list that is shown when the sign next to the data type is clicked It is also possible to determine what data file is being used by looking at the data shown in the 52 Revision 0 May 2014 lower left hand corner of the screen it will give some detail of the currently selected file The screen below shows a particular version selected after first clicking on the sign next to the data type Click on the Start button xi SelectableFirmware Select the firmware to be downloaded then click the Start executed i so xx0102 All Common button SelectableFirmware xXjal010 All Japanese XXit1 010 All Italian gt ofr1010 All French gt XXen1010 All English Boor K lt kanli K XXde1010 All is BROWSER i MEAPCONT DCON oo GFAX DD Download Data i XXxx1002 All Common LANGUAGE LANGUAGE Xdev1015 Restore Backup System D i xxjal015 All Japanese gt xit1 015 All Italian XXfrv1 015 Format HDD D gt xfr1015 All French eesitv1 015 xXen1015 All English
14. If a Batch Registration is performed any rec files found while searching will also be processed automatically However if an individual data file is registered off of a System Software CD the rec file on the CD will NOT be automatically processed it MUST be registered manually Potential indicators of out dated maintenance tables are as follows 1 A Run Time error can occur when using the ALL or ALL_HDF files 2 The listing shown when flashing via Single is shorter than expected and or missing desired versions NOTE Previously v3 21 there was an issue with the maintenance tables and uninstalling reinstalling the Service Support Tool If the Service Support Tool is uninstalled the FirmID and VerFilter files in the installation folder will be deleted The second set of files will still be in the ServTool folder These files will be overwritten once the Service Support Tool is started after reinstallation To retain any modifications made to these files copy the FirmID mtb and VerFilter mtb files from the ServTool folder to the Service Support Tool installation folder AFTER the Service Support Tool is reinstalled but BEFORE the Service Support Tool is launched for the first time If this is not done and the files are overwritten back to the defaults the rec files for the appropriate models can be re registered to update them again This has been corrected starting with v3 22 It is NOT necessary to copy the two mtb files when uninstalli
15. May 2014 NOTE For Windows 7 the message The system cannot find the path specified Is displayed click OK Services pportl ool InstallShield Wizard E E Unable to save file Ci WwindowsS D ownoaded Installations 9B 650220 0479 4B5FE B080 ECE52F The system cannot find the path specified Select a location to where you would like to store the installation package and select OK Please specify a location to save the installation package b ti Network b So Libraries E Recyde Bin b B Benny 1 Mondello b E Control Panel a jE Computer b e Local Disk C b ef DVD RW Drive D b al APPS CNYVR17 F5 G b Gl C11118 onyvr 17 fs users H 15 Revision 0 May 2014 NOTE For Windows NT 2000 XP it is necessary to log in as a user with Administrative privileges to install the Service Support Tool Double click SSTv422Et_Setup exe to begin installation The installer will indicate that it is preparing as shown below InstallShield Wizard Preparing to Install ServiceSupportT ool Setup is preparing the InstallShield Wizard which will guide you through the program setup process Please wait Checking Operating System Version E This will then progress to the following progress dialog Windows Installer Preparing to install Cancel If the installer detects an earlier version of the Service Support Tool it will put up the
16. Mode Despite the copier having the same visual appearance on the LCD there are differences between Download Mode C and Download Mode E when working with these devices The differences will be observed based on what items can be flashed what items are available for uploading and downloading Backup Data how the HDD can be formatted and whether items being flashed can check currently installed versions During the normal flashing process the Service Support Tool will transfer data files to the copier The names of these files will be observed on the copier LCD as shown in the image below Download Mode emme eN tL s 1R22701 xXXen0501 1AES LANG PRG Complete After all desired data files are transferred with the Service Support Tool to the copier the copier will need to be power cycled OFF ON When the copier restarts it will recognize that there is new data waiting to be installed and will enter a mode called Download Shell This is pictured below R download shell gt gt gt gt gt gt gt gt gt gt Language en ep Use complete fRUI ja Writing to HDD 2 47 Revision 0 May 2014 In this mode the copier will complete the installation of the data files transferred as shown above In some cases the copier will need to restart such as DCON and RCON This will happen automatically After all data is completely processed there will be a final reboot necessary The copier LCD will indicate this as shown
17. Once the software version is selected it downloads entire version unless certain Language RUI files are turned off under System Manag Servicesuppoertlool OLATO Mer 4 228 Pose vag BOOT a Ao Me AS Al eren Sone Siew Aenean E E E E IRAE mith toe geride dishanaey AIE ali Camie gian All Langsa palaz rini Side i des gtg ement Mode gt Assist Mode LANG RUD to the HDD When downloading the firmware is completed the machine will reboot and install the selected System Software version Servicesupportlool OLM10 Mer 4 226 Assist Mode bailable firmare wersicn main controller firmware is finished and installation process is started in the machine cilek Next butten E sela LER Eoo OFF the power then ON on the display than power OFF the machine Do not power OFF the machine Leendert LEZ E ae When the machine power is umed OFF click Next button EEE Lil Pt E nam amir ime ineat wenikab le firmare versi n Change download mode to download remaining firmware Power OH the machine by holding down and 7 keys When the machine enters Eo ai Eo bama 68 Revision 0 May 2014 When the machine has been placed into Fixed IP mode press the ok button on the Service Support Tool v4 22Et and the DCON and RCON will be downloaded to the imageRUNNER Once the download is completed the machine will install the DCON amp RCON fi
18. USB memory DELS January 2009 August 8 2008 Revision 0 May 2014 Ver No v3 35Ek Description Modification of the error when registering System CD which stores firmware of multiple models Addition of the function which checks the file checksum at firmware registration Proper support of USB serial conversion adaptor with certain conditions Version information of non equipped accessories is sent from main unit This bug is fixed If you click Search button with the HDD route at firmware registration Execution Error 70 occurs This bug is fixed During USB memory writing processing Execution Error 35603 occurs This bug is fixed If you remove firmware and then register again Execution Error occurs This bug is fixed DEAK July 27 2007 Revision 0 May 2014 Introduction and Description The Service Support Tool provides a graphical interface between the PC and the copier It provides two main functions e Flash upgrade FDIMM firmware BootROM System Software RUI Language G3 Fax DCON RCON MEAPCONT Key SDICT TTS ASR Help WebDAV Media Browser and format the HD in Canon copiers not all items possible with all machines e Backup Restore RAM data NOTE Please refer to the Device Specific Notes section for details on how the Service Support Tool interacts with the different machines supported Flash Upgrade Function The current and future line of the Canon Digital B amp W
19. Windows 98 2000 XP ONLY Since High Speed parallel for those devices that support it is unavailable in Windows 2000 XP due to OS reasons this cable will allow connection to parallel devices at speeds on the order of High Speed parallel It will also be useful for those laptops where parallel ports have not been included by the manufacturer 93 Revision 0 May 2014 This cable can be used with any device that supports flashing over a standard Parallel port For these devices and if the cable and driver are properly installed a new option will be seen in the Interface selection USB Adp Utilize this selection when using the USB Parallel Cable NOTE There are some limitations in the current implementation of this system Devices that utilize Download Mode A can utilize the USB Parallel Cable for downloading firmware ONLY Backup Data Uploading Downloading is NOT supported This Backup Data function still functions properly with Service Support Tool v1 81 or later with a standard Parallel Cable NOTE If difficulty is experienced when using the USB Parallel Cable a standard Parallel Cable should then be used to determine if it is a device or USB Parallel system issue Common BootROM Previous imageRUNNER products had a separate BootROM file for Copier only and for Network versions for flashing with the Service Support Tool For new imageRUNNER imagePRESS devices this is no longer true With these devices there will now be a com
20. e MY 23001 Mi IFN A1 FIN_CON MAY 200001302 W SYSTEM i MY USenv6039 TTS MAY xXdev0401 MY xxenv0401 MY gt Xesv0401 Y 200401 EY gt xitv0401 MY gt 0 jav0401 WebDAV Y 0Gew5044 IAK KEY MY 66cev0303 MY xXxxpv0303 SDICT AY 20jav3001 ae IFN A1 sf FIN_CON Y 06001302 74 Please wait for a hile Processing Revision 0 May 2014 5 Once the USB Flash Drive is verified select the Confirm button and if space is available the Start button will highlight Select the Start button Service Support Tool DLMO Ver 4 52 Firmware export to USB siorage BAY USenv6009 a TS BY Xxcerde0t AY arnith GAY wew040 BY amit GAY xxinosor FAY xjov0401 r Webdayv BY vs B wooo GG KEY BAY xxxev0009 BAY xpi B sbect BY xxiava001 B FNA E FIN_CON FAY w302 Total size 15260MR free space 17603MH Required space 406M0 6 When completed press the OK button and the USB will be re verified to make sure the firmware has installed correctly Service Support Tool DLMO Ver 4 52E Firmware export to USB storage SYSTEM MAY Usenv6039 TTS MY xXdevo401 AY XXenvo401 MAY gt Xesv0401 MAY xxtrvo401 MY gt Xitv0401 MAY gt 0 jav0401 WebDAV MAY 500005044 Be iNo KEY MY XXxcv0303 AY XXxpwo303 lt A SDICT MY gt Xjav3001 A IFN A1 e FIN_CON LAY 206001302 Exported Firmware f Total size 15260MB Free space 12683MB Required space 406MB DISY
21. following dialog Service support tool Installer l Installer has detected Service Support Tool wi lx English Restart setup after uninstallation Do you want to stark uninstallation Select Yes Start uninstaller Select Mo Cancel installation 16 Revision 0 May 2014 If the Yes button is clicked then un installation will proceed and the steps detailed starting on page 1 1 should be followed After this has been completed the following will be displayed isi SeryiceSupportTool InstallShield Wizard Installshield Wizard Completed The wizard was interrupted before ServiceSupportTool could be completely installed Your system has not been modified To complete installation at another time please run setup again Click Finish to exit the wizard i Cancel At this time click on the Finish button and then restart the installer Once the installer is restarted the preparing screen will be shown again InstallShield Wizard Preparing to Install ServiceSupportTool Setup is preparing the InstallShield Wizard which will guide you through the program setup process Please wait Checking Operating System Version E 17 Revision 0 May 2014 The dialog will change to the following progress dialog Windows Installer Preparing to install This will now progress to the following Welcome dialog is SeryiceSupportTool Insta
22. may be used as the FDIMM for slot J1009 in another update sequence imageRUNNER 50001 Controller Upgrade Kit and System Software An option is available for the imageRUNNER 50001 called the Controller Upgrade Kit If this kit is installed then the imageRUNNER 50001 needs to be updated to a new version of System Software initially v40 09 Additionally this version of System Software requires the Controller Upgrade Kit to be installed If the imageRUNNER 50001 does not have the Controller Upgrade Kit then System Software v9 01 is currently the highest version that should be installed When an imageRUNNER 50001 is upgraded from v8 02 v9 01 to v40 09 certain items will be initialized as listed below 1 Address Book One touch Buttons 2 Copy Log Send Log Activity Report RX Spool Log 3 COPIER FUNCTION MISC P HIST PRT gt SEND ERR 4 Additional Function Setting Service Mode Setting 92 Revision 0 May 2014 This data should be backed up prior to upgrading the unit to v40 09 MEAP NOTE MEAP applications may be installed by the administrators of a given machine If the HDD needs to be replaced or reformatted particular procedures will need to be followed to properly carry over the licenses to the new or newly formatted HDD These procedures will be documented in the appropriate Technical Publications for these machines MEAP Application Area Backup Function It is possible to backup the MEAP application area to assist in the proces
23. previously been enabled the balloons will not display i Found New Hardware i Found New Hardware NetHawk USB 10 Cable USB Printing Support i Found New Hardware Your new hardware is installed and ready to use Note With Windows Vista no specific driver is required since the OS built in standard driver is used for the adaptor This is applies to the USB Parallel Cable FY9 4368 000 only 24 Revision 0 May 2014 Access the System Properties This can be done by right clicking on the My Computer icon or accessing the System Control Panel from Start Menu gt Settings gt Control Panel Performance and Maintenance Click on the Hardware Tab and then the Device Manager button System Properties System Restore du Automatic Updates _ Remote Computer Name Hardware Advanced System Properties _ System Restore Automatic U dates Remote General Computer Name io Advanced System Microsoft Windows XP Professional Version 2002 Service Pack 1 Registered to All Service Computer Rental 5274 0EM 0011903 00102 Computer ntel R Pentium R 4 CPU 2 00GHz 1 99 GHz 256 MB of RAM With the list of devices shown select the USB Printing Support item under Universal Serial Bus controllers With Add Hardware Wizard The Add Hardware Wizard helps you install hardware Add Hardware Wizard Device Manager The Device Manager lists all the hardware devices in
24. sen 9 MODE Professional Puncher B 1 Two Knife Booklet Trimmer A 1 Booklet Trimmer D1 86 Revision 0 May 2014 NOTE Devices with a Parallel port can also utilize the USB Parallel Cable Refer to the USB Parallel Cable topic in this section for important restrictions and details NOTE Fixed IP Mode is a mode where a fixed IP address 172 16 1 100 is used for flashing the unit Some devices share common data files across many models Therefore the Model Name that the firmware is registered under may not exactly match the model being updated The following tables list these models and what Model Name they will be registered under The multiple versions of imageRUNNER 5000 are listed as well for clarification imageRUNNER B amp W Device Registered Model Name iR1023 Finisher J imageRUNNER 2230 2830 3530ROM 1R2230 1R2270 DCON 1R3570 DCON imageRUNNER 2230 2830 3530HD 1R2230HD 1R2270 DCON 1R3570 DCON IRXXXX HDFormat Key imageRUNNER 2270 2870 3570 4570 1R2270 IRXXXX HDFormat Key imageRUNNER 3025 3030 3035 3045 1R3045 1R2270 RCON IRXXXX HDFormat Key imageRUNNER 3225 Series R3245 IRZZZZ Key SDICT Puncher M1 87 Revision 0 May 2014 Device imageRUNNER B amp W Registered Model Name imageRUNNER 5000 6000 new Main Controller 1R5000d R5000dN imageRUNNER 50001 System Software v9 01 and earlier without Controller Upgrade Kit imageRUNNER 50001 Sys
25. the USB Memory Devices the Service Support Tool needs to know certain information about copier models and software versions Since this information will need to be updated with the release of new models and versions there will be some additional files on appropriate System Software CDs released by Canon USA These files will have a rec extension and the Service Support Tool v3 21 or later will use these files to update its information 41 Revision 0 May 2014 Features and Functions Controlling Data Removing Firmware Software To save HD space outdated firmware files may be removed Please make sure that there is access to the data files elsewhere as once they are removed they are erased from the HD and cannot be recovered When Delete Firmware is clicked the following screen will be displayed Registered Firms Select the firmware to remove mM From here select the model from the pull down list on the left Once a model is selected the registered data for that model will be shown in the list At this point select the data file that is to be deleted When the Remove button is clicked two new buttons Remove Confirmed and Cancel will display in the lower right hand corner If the Remove Confirmed button is clicked instead the following will be shown Registered Firms Registered firmware cation afore you selected inc atch object wud iles This will be fol
26. the menu When executing file names will be displayed on the copier LCD as they are copied This is shown below oer ERAMA sA files from USB dev 1RC2570 U5en1015 MN dsh OK 1RC2570 U en1015 2605 MN PRG 20 After all files are transferred the copier will restart automatically and enter the download shell for file processing installation as shown below lt 22X2XX2XX lt doWnload shall gt gt gt gt gt gt gt gt gt gt SYSTEM Usen Upgrading complete SYSTEM ZZ Upgrading complete SYSTEM USen N Upgrading complete SYSTEM ZZ N Upgrading complete Upgrading complete Upgrading complete So ae Mel at complete Upgrading complete Upgrading complete Upgrading complete Upgrading complete Upgrading complete Upgrading complete XXja Upgrading complete den ie eee pgrad e complete Ta ng complete Upgrading complete Oc Da complete Upgrading complete Upgrading complete Upgrading complete Upgrading complete an ng complete Switch OFF the power then ON Properly turn off the power remove the USB Memory Device and then turn the power back on 78 Revision 0 May 2014 Upgrade w Confirmation This option will work basically the same as the Upgrade Auto described previously with the following exceptions 1 If data on the USB Memory Device is the same or an older version than what is on the copier the following lay ang f
27. the version of the 2 line G3Fax board and the G4Fax board has been added The item name of selection check box for special and normal are changed JPN version only A registration status display during export to USB memory is made available Countermeasure for suspension problem in downloading to the machine not equipped with G4Fax on the assist mode Countermeasure for the problem occurred when the registered firmware is misjudged as not registered on the assist mode Countermeasure for slow response in the selection check box display in the main menu Limited release Some new models need to restart the main unit after executing HDD Format gt ALL so the function which automatically executes a shutdown sequence is added for these models New controller common firmware registration model iRZZZZ is supported Timeout failure which occurs during download of System in new model is modified Assist mode that offers similar function as ALL ALL_HDF files without these files is added Windows Vista 32 bit version is supported 64 bit version is not supported Reduction of batch processing time Reduction of SST start up time Reduction of firmware registration and deletion time Addition of progress bar display function for firmware registration processing Addition of an identification function for normal firmware and special firmware Prevention of improper downloading of multiple lines G3Fax board firmware with
28. 0 May 2014 Features and Functions Downloading Uploading Data In this and subsequent sections Downloading will refer to data transfer from the Computer to the Copier Uploading will refer to data Transfer from the Copier to the Computer These terms are used for both Flashing and Backup Data Transfers The downloading Uploading features are accessed by clicking on the Connect button shown below on the main screen Click the MFP button first to change button to Connect if it is showing Export Firmware This is the default mode when the Service Support Tool is started m Service Support Tool DLMO Ver 4 11E Click a button to execute Select a model to connect o ocr Op Start Assist Mode The Service Support Tool supports several connection methods Not all devices will support all possible connection methods however The devices that utilize the procedures described in this section have one connection method when connecting via a PC Network Additionally this Network method is the one described as Fixed IP Mode Some devices will support a method using USB Memory instead of an attached PC The Service Support Tool v3 21 ot later is used to prepare the USB Memory There should be familiarity with the process and procedures for flashing via the traditional PC connection prior to utilizing the USB Memory method Network Network flashing is accomplished via TCP IP The connection for Network downl
29. 1 Revision 0 May 2014 When the unit is powered on the power indicator of the Downloader PCB should be on The Downloader PCB utilizes a COM port on the PC This COM port can be changed in the System Management area of the Service Support Tool When the Start Stop button on the Downloader PCB is pressed verify that the Start LED turns on Click OR and select the desired version and the Start button will become active a SeryiceSupportTool DLM er 3 11E Download SelectableFirmivare Select the firmware to be downloaded then click the Start button Selectable Firmware Fin_T E CONTROLLER Country Region All Language Common Version 04 06 When the Start button is clicked the current stage of the process will be highlighted in the listing on the right hand side of the window The process for Initial and ii are vety quick and will be followed by the Erase process im SeryiceSupportTool DLM Yer 3 11E Download SelectableFirmwvare Downloading i Selectable Firmware Fin_T CONTROLLER SOAS Country Region All Language Common Version 04 06 After the Erase procedure the Write process will be indicated Progress of the Write process can be followed by observing either the bar at the top of the window or by the image of the IC on the right hand side of the window filling from bottom to top ServiceSupport Tool DLM er 3 11E Download SelectableFinmuware
30. 14 imaseRUNNER Color Color LBP Products USB Serial Hyp er Parallel To Network USB Device Downloader To Ethernet Flash CDS PCB Terminal Parallel jaken TCP IP Drive Low High Higher Speed Speed Speed Mode Mode Mode Color imageRUNNER C1022 Color imageRUNNER C1030 Color imageRUNNER C3200 C3220 No No No No Yes Fixed No No Series IP Mode MODE No Color imageRUNNER C5180 Series No No No ASSIST Yes No MODE No MODE Finisher P1 Q1toQ4 Puncher M1 imageRUNNER C5058 Series No No No No ASSIST Yes No MODE No MODE Finisher R1 R2 Puncher M1 imageRUNNER LBP C5360 imageRUNNER LBP C5960 5975 85 Revision 0 May 2014 imageRUNNER ADVANCE Color Serial Hyper Parallel Device Downloader Tel To Parallel Ethernet Flash CDS PCB Parallel TCP IP Drive USB Low High Higher Speed Speed Speed Ne TS Mode imageRUNNER ADVANCE ASSIST C2000 C2200 MODE imageRUNNER ADVANCE ASSIST C5000 C5200 MODE External 2 3 Hole Puncher B1 CO SC a A C7000 C9000 Series MODE imageRUNNER ADVANCE 9000S O No No ASSIST Series ea ll imagePRESS Color USB Serial Parallel To Network USB Device Downloader roe To Parallel Ethernet Flash CDS PCB Parallel USB TCP IP Drive Speed Speed Speed Mode Mode Mode ee es a ODE DADF RI Finisher AA1 AA2 n Ne No No m e e MODE Professional Puncher B 1 Two Knife Booklet Trimmer A1 Booklet Trimmer Cl DI mason fe hs hs e op MODE S gt S
31. Al Booklet Trimmer C 1 Booklet Trimmer C 1 Booklet Trimmer D1 BT DI imagePRESS C6000 C6000VP C7000VP imagePRESS C6010 C6010VP C7010VP 91 Revision 0 May 2014 Download Modes A Move the small switch next to the appropriate copier parallel port to the position marked LOAD Turn on the copier The copier display remains unlit for some models NOTE Some units have multiple parallel ports confirm that the proper one is being used B Power on machine Enter Service Mode Enter Copier gt Function gt System Select Download and hit OK C Power on the machine while holding down the 2 and 8 buttons Hold 2 and 8 until Download Mode is indicated on the display LCD NOTE Network flashing even if supported is NOT available in this mode as the network functions of the controller have not been activated at this early startup stage The exception to this is any device that supports Fixed IP Mode On these devices Network flashing is available when started in Mode C D Press the Additional Functions key followed by the key to enter Service Mode Use the arrow keys on the control panel or under the Speed Dial covers on some models to select 11 DOWNLOAD Press the OK button on the Control Panel to place the unit into download mode E Fixed IP Mode Power on the machine while holding down the 1 and 7 buttons Hold 1 and 7 until the normal startup progress bar is observed When started th
32. DB DBM USB Universal Host Controller 24C4 Intel R 82801DB DBM USB Universal Host Controller 24C7 USB Root Hub USB Root Hub USB Root Hub USB Root Hub 29 Revision 0 May 2014 Features and Functions The Service Support Tool divides the tasks it can perform into seven main categories Connect or Export Firmware Register Firmware Delete Firmware Delete Backup Data System Management Assist Mode and the Special amp Normal buttons These seven categories can be seen as buttons on the main Service Support Tool screen shown below Service Suppor lool GLAD Ver 4 ZZE The main task category is Connect or Export Firmware depending on whether MFP or USB is selected as the target This will be the default screen when the Service Support Tool is started The MFP and USB buttons were added starting with v3 21 of the Service Support Tool MFP connection is available for all devices as this was the normal connection with the previous versions of the Service Support Tool USB is available on some devices To move from one area to another just click on the desired button Click Exit to exit out of the Service Support Tool completely The Start button will become active as needed 30 Revision 0 May 2014 System Management When the System Management button is clicked the following screen will be displayed v4 52Ec Service Support Tool OLMO Wer 4 576 K This allows access to change Ser
33. DFormat Key SDICT Color imageRUNNER C4080 C4580 C5180 C5185 iRC5185_V3 IRCXXXX HDFormat Key SDICT imageRUNNER C3100 i1RC3100 IRXXXX HDFormat Key imageRUNNER C3170 IRC3170 1RC2570 IRC3100 RCON IRCXXXX HDFormat Key SDICT imageRUNNER C5058 C6058 IRC6880 IRC6800 DCON IRCXXXX HDFormat Key SDICT Finisher AC1 AC2 imageRUNNER C5800 C6800 iRC6800 90 Revision 0 May 2014 imageRUNNER Color Device Registered Model Name imageRUNNER C5870U C6870U IRC6870 IRC6800 RCON IRCXXXX HDFormat Key SDICT Finisher R1 R2 Puncher M1 Pun_LMNP imageRUNNER ADVANCE Color Device Registered Model Name imageRUNNER ADVANCE C2020 C2030 1AC2030 imageRUNNER ADVANCE C2225 C2230 1AC2230 1AC5051 HDFormat 1AC5055 HDFormat imageRUNNER ADVANCE C7055 C7065 C9065 1AC7055 ACTOSS HDForma imageRUNNER ADVANCE C7260 C7270 1AC7260 mn SRUNNER ADVANCE C9270 EKO C9280 PRO imageRUNNER ADVANCE C9065S PRO C9070S PRO 1AC9070S Professional Puncher C 1 PunchC 1 Document Insertion folding Unit G1 INF_JG External 2 3 Hole Puncher A1 EXP Al imagePRESS Color Device Registered Model Name imagePRESS Cl iPR_Cl_ V2 IPR CI RCON DCON iPCXXXX HDFormat Key SDICT iPR_CIP IPR CI RCON IRCXXXX HDFormat Key SDICT imagePRESS C1 iPRC7000VP iPRC1 RCON IRCXXXX HDFormat Key SDICT imagePRESS C6010 C6010VP C7010VPS IPRC7000VPS iPRC1 RCON IRCXXXX HDFormat Key SDICT Two Knife Trimmer A1 2KT_
34. F 015 All French ee TTS XEN 015 All English XdelDISAlI German SDICT oe Xja0 107 All Japanese BOOTROM oe XXX0103N All Common PSPC G3FAX i XXXxx65501 All Common X H SDICT The Clear button in the upper right hand corner will be discussed later in this section When connecting to a device via a Network connection there will be an area displayed to enter the TCP IP address of the target machine This is shown below Service Support Tool MMO Ver 4 111 For indhidual downloading HOF omnat Normally Start would be clicked to continue If Register is clicked then the IP address will be added to a pop up list that will be displayed when the arrow on the right of the IP Address area is clicked Remove can be used to remove the current IP address from this same list The last used IP address will be in this box by default 46 Revision 0 May 2014 Process except for ROM based models For these devices there are still two methods of entering Download Mode As described in the Device Specific Notes section these are Download Mode C and Download Mode E Download Mode C is entered by holding the 2 amp 8 keys down while starting the device Download Mode E is entered by holding down the 1 amp 7 keys while starting the device and then entering Download Mode through Service Mode Both of these will result in the copier having the same display on the LCD as shown below Download
35. Note CCCL download Menu USB 17771171711 LS e o LK EK GL E E E E LL e e e GG GG O Upgrade Auto Upgrade w Confirmation Upgrade Overwrite all Format HDD Backup Restore former version Clear downloaded files Note that Shutdown is not available in this mode since System Software is NOT active at this point Format HDD will become Format HDD ALL if a HDD has been replaced with a service part HDD Upgrade Auto The System Software and related data on the copier and on the USB Memory Device are compared Any data on the USB memory Device that is newer than that on the copier will be transferred over to the HDD and installed onto the system on the next reboot Some data types will transfer no matter what version is currently installed as they cannot collect version information for comparison Key TTS Browser DCON in Safe Mode RCON in Safe Mode so make sure that the USB memory Device has been prepared with the latest versions Press 1 to select Upgrade Auto and the following will be displayed on the copier LCD 77 Revision 0 May 2014 CCEC download Menu USB 77771111111 Upgrade Auto Upgrade w Confirmation Upgrade Overwrite all Format HDD Backup Restore former version Clear downloaded files uy has been selected Execute 0K 0 CANCEL The other keys Press 0 to begin or any other key to cancel and return to
36. STEM_2070JEGSFI DCON_400 L SYSTEM 2201JEGSFI DCON 400 lt B FileSystem FAT32 TotaiSize 15 260MB FreeSpace 1 GAME SYSTEM WEGSAOCUN 9 DC SYSTEM_2201JEGSAOCON_400 5 gt 75 Revision 0 May 2014 Once the transfer is completed Click OK to continue Exit the Service Support Tool and properly remove the USB Memory Device from the computer as per the appropriate Operating System mechanism Connecting to Copier 1 gt 3 4 Make sure Copier is powered OFF If it is not properly power down the Copier Connect the USB Memory Device to the USB port on the Copier If there is a Network cable attached to the Copier disconnect it Start the Copier in the desired Download Mode Normal or Safe 2 amp 8 depending on the desired task Copier behavior as to what items or tasks can be performed in each of the Download Modes is the same whether it is a direct Service Support Tool connection or a USB Memory Device It is NOT necessary to hold down the 1 amp 7 keys to start in Normal Mode when using a USB Memory Device If starting in Normal Mode enter Service Mode and Download Mode Copier gt Function gt System gt Download as would be done with a connection with a computer and the Service Support Tool When in Download Mode a download Menu USB title should be observed instead of the normal Download Mode If download Menu USB is not observed the copier did not recognize the USB Memory Device Refer ag
37. Service Support Tool User Manual Canon U S A Inc Canon SERVICE SUPPORT TOOL Version 4 4Em USER MANUAL Revision 0 May 2014 Service Support Tool User Manual Documentation developed by Canon U S A Inc Imaging Systems Group Systems and Technical Support Division Hardware Engineering Revision 0 May 2014 Table of Contents HISTORY OF RELEASE INTRODUCTION AND DESCRIPTION Flash Upgrade Function Backup Restore Ram Data Obtaining Software Files UNINSTALLING THE SERVICE SUPPORT TOOL INSTALLATION SETUP INSTRUCTIONS FEATURES AND FUNCTIONS Features and Functions Controlling Data Single File Registration Batch File Registration Delete by Model Delete by Unit Features and Functions Controlling Data Deleting Backup Data Features and Functions Downloading Uploading Data Network Process except for ROM based models Process ROM based models Clear Shutdown Features and Functions Flashing General Download Firmware Upload Data Download Data Restore Backup System Not available for ROM based models Data Type Specific Notes G3 Fax Key Browser Revision 0 May 2014 oo o 10 13 30 36 40 43 43 43 45 45 47 48 50 50 50 52 55 57 59 59 59 59 TTS Others ROM based models Features and Functions HD Format HDD without System Software service part HDD already containing System Software Partition Formatting with Service Mode F
38. XP Publisher Driver Details To view details about the driver files Update Driver To update the driver for this device GERi If the device fails after updating the driver roll back to the previously installed driver Uninstall To uninstall the driver Advanced When the Wizard starts select the option Install from a list or specific location and click Next Hardware Update Wizard Welcome to the Hardware Update Wizard This wizard helps you install software for USB Printing Support If your hardware came with an installation CD lt or floppy disk insert it now What do you want the wizard to do Install the software automatically Recommended 26 Revision 0 May 2014 When this screen is shown select Don t search I will choose the driver to install and click Next Hardware Update Wizard Please choose your search and installation options S O Search for the best driver in these locations Use the check boxes below to limit or expand the default search which includes local paths and removable media The best driver found will be installed Choose this option to select the device driver from a lish Windows does not guarantee that the driver you choose will be the best match for your hardware At this point click on Have Disk Hardware Update Wizard Select the device driver pou want to install for this hardware S Select the manufacturer and mod
39. Y NLUAU XK TVD Sala WHEL 10 SHE al 0 K memes STARI This will be followed very quickly by the following indication Na f OK WN As with any HDD initialization the subsequent device startup will have a slightly increased timeframe To get started place the machine into 2 amp 8 safe mode and press the Assist mode button 66 Revision 0 May 2014 Assist Mode Place the machine into 2 amp 8 safe mode and Service Support lool DLMO Ver 4 2721 press the Assist mode button The Service Support Tool detects what version of system software is on the imageRUNNER device and then provides a list of system software available for downloading on the left side of the screen ServiceSupportTool DLM10 Ver 4 22E Assist Mode 172 16 1 101 PC Information Available firmware version Select firmware version USen6901 US USen9003 US Later version firmware was not found for connected the machine To downgrade connected the machine select firmware Jversion To start downloading click Start button f MFP Information Firmware version of connected the machine IRC3380 V2 V3 BOOT XXxx7601 All Common XXxx7601C All Common Copy 2 LANGUAGE XXde9003 AlltGerman XXen9003 AllEnglish XXes9003 All Spanish XXfr9003 AllFrench XXit9003 Alltalian Xxja9003 AllJapanese MESPCONT XXxx8802 All Common RUI lt lt Kde8745 All German 67 Revision 0 May 2014
40. a for ASR Automatic Speech Recognition is included If no ASR files are located on the HDD then this option will not function If a HDD 1s replaced or formatted make sure to flash the ASR component s back onto the new or newly formatted HDD These files are included on a unit from the factory 95 Revision 0 May 2014 Media A new data file type will be included on certain CUSA distributed System Software CDs This is data type called Media This type will first be released for the imagePRESS C1 This is the file that includes the media brand information selected as the media type Upgrading of this file enables the addition of the available media brands If no Media files are located on the HDD then this option will not function If a HDD 1s replaced or formatted make sure to flash the Media component s back onto the new or newly formatted HDD These files are included on a unit from the factory Flashing with a USB Memory Device Some devices will allow for flashing via a USB Memory Device The Service Support Tool is still required to prepare this USB Memory Device before it can be used to flash a unit Even though the mechanism is not a direct connection of the Service Support Tool to the unit many of the same principles are in use It is recommended to be familiar with the Service Support Tool method of flashing before utilizing a USB Memory Device Some tasks still require the Service Support Tool direct connection method s
41. adjusted x1 x1 2 x1 5 by clicking on USB Adapter Timeout Setting and utilizing the screen below This setting will remain in effect until it is changed in this way again r Vettes Menage USE adaptas Wall fectes sincan Seed u mesd odansan option unc cack Change bation Wa timeout error 107 has occurred ty using any of me different imed lengths found in wet 32 Revision 0 May 2014 Operation Mode Settings Lets you set the target device IP addtess STANDARD or PRISMASYNC for Assist mode and Normal Mode m Service Support Tool OLMO Wer 4 576 tam Bande Operation Mode Selig Sel Ta yeri maru P pireuna for Reet Moge aed Stal Metin me ei E Standard PRSMAsme ae pie EM EL Blake formal Keele desist Mode Rap pes pair gi ail ima File Check Setting In order to know right away when defective USB memory is used check function of the file written to USB memory is added Service Support Tool OLMO Ver 4 506 5 4 tr niem a bo De p ipiam tiing Gi III Depts baring Tw Check Sellini Sel Mer chock muds Comin Mats M Kiri CheckBunictar uni fe Verity GhekimePs isleri F File compansErpor to LiSA miary Assist Mode LANG RUI Setting If the Al button is highlighted all Language RUI files will be installed and if the Selected Language button is highlighted only the checked language
42. ain to the specifications and notes on page 3 1 and make sure the USB Memory Device fits all of the specifications NOTE The Service Support Tool cannot be used while a USB Memory Device is in use on a copier The copier will NOT communicate with the Service Support Tool when it has detected a USB memory Device 76 Revision 0 May 2014 Download Menu USB The contents of the download Menu USB will change depending on Download Mode and other criteria The following is the menu when the copier is started in Normal Mode 1 amp 7 CECE download Menu USB 1171711111 CCCCC download Menu USB 1111111117 Upgrade yn Upgrade Auto Upgrade w Confirmation Upgrade Overwrite all Format HDD Backup Restore former version Clear downloaded files Stop Shutdown Upgrade w Confirmation Upgrade Overwrite all Format HDD Backup Clear downloaded files download Menu 2 Other Menu ODNALDWON ma D eset Shutdown imagePRESS 1100 Series Note that even though Format HDD is present it is not possible to use this command If selected it will bring up a screen where the only choice is to return to the main menu This is shown below CCCCCE Format HOD Menu USB 17111111 C Return to Main Menu The Shutdown command is available since System Software is active at this point The following is the menu when the copier is started in Safe Mode 2 amp 8
43. appears active on the LCD the process is complete Do NOT power off the device while this extra processing is happening as this can result in corruption of the HDD To format the HDD in a unit 1 Select the appropriate model in the Connect area 2 Select the Single option 3 Click on the Start button to continue HDD without System Software service part NOTE Setvice Support Tool v3 04 or later is REQUIRED in this situation If Service Support The following will be displayed after clicking on the Start button a id i ServiceSupportTool DLM10 Yer 3 04E Do you want to format HDD now ie ormatting HDD deletes whole data stored aan jin the HDD tetMemo txtSaveFileName Lei RENT fs Mae Aan 60 Revision 0 May 2014 If Execute HDD format is clicked the following will be displayed while the HDD 1s being formatted i ServiceSupportTool DLM10 er 3 04E biFileSaveMsg ormatting HDD Filan Do not turn off the power txtSaveFileName Memo txtMemoa Starr EYE Reve fa Maes MBiii While the HDD 1s being formatted the following two messages will be displayed on the copier LCD The first message will be overwritten by the second one Download Mode Formatting HDD Do not cut power Nownload Mode ormatting HDD ALL Complete After the HDD is formatted software can then be flashed to the HDD 61 Revi
44. be available 4 Attach the USB Memory Device to the computer Note the Drive Letter assigned to it Preparation The following process describes how to prepare a USB Memory Device for use in flashing System Software and related files to a supported copier NOTE Only data that can be flashed with the Service Support Tool over a Network connection can be flashed with a USB Memory Device For example Finisher data normally flashed with the Service Support Tool and the Downloader PCB cannot be flashed with a USB Memory Device 1 At the initial screen of the Service Support Tool click on the USB button This will change the Connect button to Export Firmware Service Support lool DLMO Ver 4 575 Start Assist Mode _ er 73 Revision 0 May 2014 gt In the upper left hand corner select the series you wish to export to the USB Flash Drive Service Support Tool DLMO Ver 4 52E Firmware export to USB storage Exported Firmware Exported Firmware MAY gt Xdev0401 Y xXenv0401 MAY XXesv0401 MY xotv0401 MAY amp xitvo4so1 MY xxjavo401 V WebDAV soo IY 2OG0 5044 H INOXX oo MY XXxcev0303 eo MAY XXxpv0303 f SDICT WY d0Gav3001 H IFN A1 FIN_CON oo MAY 906001 302 SYSTEM MAY USenv6039 TTS MAY xxXdevo401 MAY gt Ocenv0401 MAY xxXesv0401 oo WY 3 000401 z MY Xxitv0401 oo WY XXjav0401 Mi WebDAv MAY 200005044 YM i 0006 a i KEY MY 00rev0303 MAY xxxpv0303 dine He SDICT
45. be created If a HDD is replaced or formatted make sure to flash the SDICT component back onto the new or newly formatted HDD This file is included on a unit from the factory Browser BROWS Data Type A new data file type will be included on certain CUSA distributed System Software CDs This is a data type called Browser This type will first be released for the imageRUNNER 5570 6570 models This file contains the necessary software for the Web Access Software option This is a purchasable option enabled via the LMS License management System If the Browser data is not on the HDD then this option will not function If a HDD 1s replaced or formatted make sure to flash the Browser component back onto the new or newly formatted HDD This file is included on a unit from the factory TTS Data Type A new data file type will be included on certain CUSA distributed System Software CDs This is a data type called TTS This type will first be released for the imageRUNNER 5570 6570 models TTS files contain the data necessary to utilize the Voice Guidance Kit option Currently these files are available for Japanese and English If no TTS files are located on the HDD then this option will not function If the appropriate TTS file is not on the HDD based on the LCD display language then English will be used If a HDD 1s replaced or formatted make sure to flash the TTS component s back onto the new or newly formatted HDD These files ar
46. be exported via the RUI as well This data will also be needed when the HDD is formatted or replaced 8 If the optional SDL or SSO are being used as the login service it is recommended to switch to default authentication prior to performing the backup function Although the SDL user information will be backed up by this procedure it is recommended to also export the user information via the User Management page http lt device IP address gt 8000 sd 9 If an HDD from a system using SDL or SSO is formatted without first changing the login service to default authentication an error message will be displayed The login service must be set again with SMS and the system will not be able to start up If this occurs change the login service to SDL or SSO whatever was in use prior to formatting with SMS If the IP Address of the system is unknown start the copier in Fixed IP mode start up with 1 and 7 keys held down and use the service IP address of 172 16 1 100 to access the SMS USB Parallel Cable Starting with v1 81 the USB Parallel Cable FY9 4154 000 may be used This is the ONLY USB Parallel Cable that will function with the Service Support Tool Additionally the driver for the cable MUST be installed for the cable to function Refer to the instructions in the USB Parallel Cable Driver Installation item located in the Installation Setup Instructions section for driver installation information The USB Parallel Cable is supported on
47. below lt 2 Gownload shell nguage en y Uparading complete FRUI ja _ Upgrading complete RUI en Upgrading complete Switch OFF the power cra ON After this reboot the copier will start normally Process ROM based models Since ROM based models do NOT have a HDD the process works differently than that described in the previous section Refer to the Device Specific Notes section to identify such machines For these devices there are still two methods of entering Download Mode As described in the Device Specific Notes section these are Download Mode C and Download Mode E Download Mode C is entered by holding the 2 amp 8 keys down while starting the device Download Mode E is entered by holding down the 1 amp 7 keys while starting the device and then entering Download Mode through Service Mode Both of these will result in the copier having a similar display on the LCD The display for Download Mode C is shown below The display for Download Mode E is shown below 48 Revision 0 May 2014 Despite the copier having a similar visual appearance on the LCD there are differences between Download Mode C and Download Mode E when working with these devices The differences will be observed based on what items can be flashed what items are available for uploading and downloading Backup Data and whether items being flashed can check currently installed versions During the normal flashing process data cannot be transf
48. cking up of certain data to the HD of a computer from the machine Any such stored data can be removed from the HD by using this area of the Service Support Tool When the Delete Backup Data button is clicked this screen will be seen is Service Support Tool DLMO Yer 3 21E Select a backup data to delete Registered Fil 43 Revision 0 May 2014 From the drop down list on the left select the model associated with the backup data that is to be deleted Once a model is selected any backup data files associated with it will be displayed as shown below w Service Support Tool DLMO er 3 21E Registered Files 12108 OO TROL File Delte Registered backup data ABCO1234 MeapBack bin upd oo SramImg bin upd At this point select the desired file Note that the file creation information will be displayed on the right hand side of the screen Click the Remove button and the screen below will be shown is Service Support Tool DLMO er 3 21E Registered Files E JNTROL File Delte Registered backup data o remove the backup data click he lt REMOVE CONFIRMED gt button o keep the backup data click the lt CANCEL gt button Model Name iR2270i aj Sno ABCO1234 File Name Sramlmg bin Cont file of Sram Memo Memo Created at 2005 02 09 6 50 53 PM z ECES Select the Remove Confirmed button to complete the operation 44 Revision
49. click Next If you ce have a disk that contains the driver you want to install click Have Disk Show compatible hardware Model NetHawk USB 10 Cable A This driver is not digitally signed Tell me why driver signing is important At this point the driver files will be copied over to the System When the final screen is shown click Finish Hardware Update Wizard Completing the Hardware Update Wizard The wizard has finished installing the software for NetHawk USB 10 Cable Click Finish to close the wizard Note that the USB Printing Support item is now gone from the Universal Serial Bus controllers section of the Device Manager Also note that a new NetHawk Device section has been created with a NetHawk USB 10 Cable item included If the NetHawk section and item are not in the Device Manager the USB Parallel Cable will NOT function with the Canon utilities Device Manager File Action View Help e gt amp R Ra A Floppy disk drives IDE ATAJATAPI controllers ae Keyboards o Mice and other pointing devices Monitors Gi z NetHawk Device amp NetHawk USB 10 Cable 8 Network adapters Ports COM amp LPT MR Processors Sound video and game controllers System devices E Universal Serial Bus controllers Intelir 82801DB DBM USB 2 0 Enhanced Host Controller 24CD Intel R 82801DB DBM USB Universal Host Controller 2402 Intel R 82801
50. complete Upgrading complete Upgrading complete Upgrading complete Upgrading complete gt Upgrading complete PJ Writing to HDD 66 Connected to TUIF status port EXT PJ Writing to HDD 88xEXT PJ Peery Upgrading complete EXT Switch OFF the power then ON Press lt CTRL gt c to stop the progress monitor TUIF status connection lost please wait Connecting to TUIF status port Connected to TUIF status port Press lt CIRL gt c to stop the progress monitor ROM Based If the copier is a ROM based model the appropriate FDIMM will be flashed immediately as shown in the following example copier LCD photos Download YSTEM k Download SYSTEM 252 Once the transfer is complete the Start button will become an OK button Click OK to continue At this point select another data file to transfer or click on Return to Main Menu to perform other tasks or to exit the Service Support Tool To complete the flashing of the copier the device should now be power cycled OFF ON The copier will then go through the process of the Download Shell and install all transferred files except for the ROM based models which will not have this step Once this is complete the device should be restarted again and allowed to start normally 54 Revision 0 May 2014 Upload Data If the Upload Data button is clicked a screen will be brought up that allows certain data to be backe
51. d install the data After this is complete the final restart will need to be done manually as usual Upgrade Overwrite all This option behaves identically to the Upgrade w Confirmation described previously except that no message will be displayed if a data item is older or the same as the currently installed item on the copier All data on the USB Memory Device will be transferred over and installed It will also follow the same system of manual restarts described for Upgrade w Confirmation Format HDD Format HDD ALI The format function is only available in Safe Mode To format individual partitions as would normally be done in Normal Mode utilize Service Mode on the copier This is described in the Device Specific Notes section In Safe Mode this function will be either Format HDD or Format HDD ALLY The difference will be whether the HDD in the copier is a just installed service part HDD or not If the HDD has just been installed the Format HDD ALL option will be available This will do a complete format and partitioning of the new HDD 79 Revision 0 May 2014 If the HDD has been previously prepared i e formatted in the copier via this method ot the Service Support Tool the Format HDD option will be the one available This will allow formatting of the BOOTDEYV partition When this option is selected the following will appear to allow the selection of the partition if this command is used in Normal M
52. d up to the local computer The options presented by this screen will be different based on Download Mode These items may also change based on System Software version The following two screens are samples in each mode Notice the difference in the listing in the upper right corner of the screens The first screen is in Download Mode E and the second is in Download Mode C ia ServiceSupportTool DLM10 fYer 3 21E SramDCON bin SramRCON bin JSublog txt a si is ServiceSupportTool DLM10 fYer 3 21E k e rm uttor 1 of the task to be Select the data to be uploaded hen click the Start button SramImg bin MeapBack bin Sublog txt k a From either of the two previous screens select the data that is to be backed up At this point the Start button will become active Click on Start and the data will be collected from the device Progress will be shown at the top of the screen This is shown below 55 Revision 0 May 2014 While the data is being collected there will be a message also displayed on the copier LCD as shown below first a progress message will be shown then the Complete message below While the data is being collected there will be a message also displayed on the copier LCD as shown below first a progress message will be shown then the Complete message below Download Mode ramI
53. data uploading the data is completed New product support Connection with the imageRUNNER ADVANCE Series is now supported Bug fix Multiple Sublog files and reports can be selected and downloaded at the same time When installing an Encryption Board PCB or Main Controller 2 PCB Some buttons have been disabled imageRUNNER ADVANCE C2030 series firmware is not displayed on the list of the firmware stored in the USB memory When the firmware in USB memory is selected for deletion an error occurs and fails to delete firmware if total size of the selected firmware is greater than 2GB New product support Connection with the imagePRESS C7010VPS Series is now supported Bug fix An error may occur when Change Firmware Drive is executed An error may occur when firmware is exported to USB memory Incorrect result Error is indicated when the batch processing information file ALL ALL_ADF is registered Batch process firmware registered status is not indicated 29 is not cleared when August 1 2012 January 10 2012 Revision 0 May 2014 Ver No v4 41 Ea v4 33Ez Description New product support Connection with imageRUNNER ADVANCE C2030 Series v20 xx is supported Improvements Allow SramImg bin to download during key error occurrence Shutdown process can be started from SST error screen Firmware export function screen is unified Display function of the firmware stored in USB memory ha
54. e included on a unit from the factory Help A new data file type will be included on certain CUSA distributed System Software CDs This is a data type called Help This type will first be released for the Color imageRUNNER C4080 C4580 C5180 models Help files contain the data necessary for the display when Help Key is pushed If no Help files are located on the HDD then this option will not function If the appropriate If a HDD is replaced or formatted make sure to flash the Help component s back onto the new or newly formatted HDD These files are included on a unit from the factory WebDAV A new data file type will be included on certain CUSA distributed System Software CDs This is a data type called WebDAV This type will first be released for the Color imageRUNNER C4080 C4580 C5180 models WebDAV files contain a module to achieve the function added to Universal Send Function If no WebDAV files are located on the HDD then this option will not function If a HDD 1s replaced or formatted make sure to flash the WebDAV component s back onto the new or newly formatted HDD These files are included on a unit from the factory ASR A new data file type will be included on certain CUSA distributed System Software CDs This is a data type called ASR This type will first be released for the Color imageRUNNER C2280 C3380 models When Voice Operation Kit A1 is used this module is a necessary module The voice dictionary dat
55. ear downloaded files IO CI SS ON 8 has been selected Execute 0K 0 CANCEL The other keys Restore former version Complete Switch OFF the power then ON 80 Revision 0 May 2014 The previous screen shows the message displayed when in Safe Mode Switch OFF the power then ON In Normal Mode this will be replaced with a message Please hit any key When any key is pressed the LCD will display a message to turn off the main power switch This is the same message seen when doing a normal shutdown on the copier This message is shown below Properly turn off the power remove the USB Memory Device and then turn the power back on Clear downloaded files This option performs the same function as the Clear button in the Service Support Tool If data has been transferred via Upgrade w Confirmation or Upgrade Overwrite all and the power has not yet been turned off this option can be used to clear these files before they are processed If power has already been turned off start the copier in Safe Mode to access this function and clear the data When the clearing process is complete the copier LCD will appear as shown below pressing any key will return to the Main Menu TELL download Menu USB 77777777111 Upgrade Auto Upgrade Ww Confirmation Upgrade Overwrite all Format HDD Backup Restore former version Clear downloaded files Ase has been selected
56. eatures and Functions Serial Downloading using the Downloader PCB Features and Functions USB Memory Device Download Menu USB Upgrade Auto Upgrade w Confirmation Upgrade Overwrite all Format HDD Format HDD ALL Backup Restore former version Clear downloaded files Download Menu 2 Other Menu Shutdown DEVICE SPECIFIC NOTES USB Parallel Cable Common BootROM ALL ALL_HDF Batch Files Key Data Type SDICT Data Type Browser BROWS Data Type TTS Data Type Help WebDAV ASR Media Flashing with a USB Memory Device FirmID mtb VerFilter mtb and rec files Revision 0 May 2014 59 59 59 60 60 62 70 73 71 71 79 79 79 80 80 81 81 82 82 83 93 94 94 94 94 95 95 95 95 96 96 History Of Release Ver No v4 74Em v4 72Ek v4 63E v4 52Ec Description Supported OS Windows 8 1 is now supported Improvement SST start up time is reduced The registered firmware verification function is improved The USB memory export function has been improved Bug fix Bug on firmware verification function at start up Bug on firmware type select function Incorrect firmware registration result indication When uploading multiple data files the cancellation button is now enabled Bug fix Unregistered firmware indicated as registered firmware Incorrect number of registered firmware may be displayed when firmware is registered The message Uploading the
57. ec file is found when navigating to a folder to register data after scrolling down a message similar to the one in the lower right hand corner of the screen below will be shown m Service Support Tool DLMO Ver 4 775 tec File found Valid Version inie LPFROFOOOVE USen7021 05 Slate Regislered The name of the rec file will indicate model version and file information Clicking on Register at this point will process the rec file If the rec file was in the same folder as actual data the data would be registered at the same time as the tec file was processed When doing a batch registration rec files will be recognized during the search The screen below shows this type of situation ii Service Support Tool DLMO Yer 3 21E Found Firm he firmware listed below is found nchecked firmware is registered Registered Firms Registered firmware EL SYSTEM i USenv2029 TTS M gt lt env0201 HDFormat H i i owe A XXjav0201 XXxxv0002 E KEY XXxcv0101 i oon 0002 CONTROL Click a button to execute o XXRDYO1OL j ooo XX xev0101 XX javO107 i b C XXxpv01 01 I SDICT i XXiav0107 REGISTER Available Yersion Info RC3170 USen2029 YerFilter rec 38 Revision 0 May 2014 When performing a batch registration there may or may not be ALL files in the data that is registered If an ALL file is part of what is registered the message for the ALL
58. ecessary security components for certain options available on the copier These options include RUI and SMTP POP both working with SSL as well as SSL capability used within MEAP and MEAP applications If a HDD is replaced or formatted make sure to flash the Key components back onto the new or newly formatted HDD These files are included on a unit from the factory SDICT Data Type A new data file type will be included on certain CUSA distributed System Software CDs This is a data type called SDICT This type will first be released for the imageRUNNER 2270 2870 3570 4570 models On certain imageRUNNER devices such as the imageRUNNER 2270 2870 3570 4570 there is an extra option available for the Universal Send option the Universal Send PDF Enhancement Kit Part of this option is the capability to create searchable PDF files For Roman based languages English French etc the necessary dictionary files are included in the System Software For some languages i e Japanese special dictionaries are needed that are not included in the 94 Revision 0 May 2014 System Software The SDICT file included on the CUSA distributed System Software CDs are the special files needed in this situation The initial release is an SDICT file for Japanese This file only enables the ability to create a searchable PDF in Japanese If this file is not on the imageRUNNER searchable PDF files containing other languages English French etc can still
59. ed This option displays the Custom Selection dialog in which you can change the way features are installed Repair Repair installation errors in the program This option Fixes missing or corrupt files shortcuts and registry entries Remove lt 3 Remove ServiceSupportTool from your computer Installshield lt Back Cancel 19 Revision 0 May 2014 This dialog shows options for Modify Repair and Remove There are no features that can be modified so that option should not be used it will act like Repair if it is chosen If Repair is chosen the following dialog will be shown and then the screens will progress as with a normal installation jx ServiceSupportTool InstallShield Wizard Ready to Repair the Program The wizard is ready to begin installation Installshield jig ServiceSupportTool InstallShield Wizard Remove the Program You have chosen to remove the program From your system Installshield Uninstalling ServiceSupportTool The program features you selected are being uninstalled Installshield 20 Revision 0 May 2014 After all items are removed the dialog below will be shown Click on the Finish button to complete the un installation ig SeryiceSupportTool InstallShield Wizard Installshield Wizard Completed The InstallShield Wizard has successfully uninstalled ServiceSupportTool Click Finish to exit the wizard izi ServiceSupportToo
60. ed and the file with the buk is the original file saved as a backup 36 Revision 0 May 2014 These files are collectively referred to as maintenance tables and will control the processing and availability of data files for the appropriate machines within the Service Support Tool Processes that can be affected are the flashing of individual data files with the Single option and the preparation of a USB Memory Device These files contain information about copier models and firmware System Software versions There are default files that are included when the Service Support Tool is installed Since new models will be introduced and current models will have System Software upgrades there is a mechanism for the files included with the Service Support Tool to get updated to contain the latest information This will be done in the form of some extra files that will be included on appropriate System Software CDs and with appropriate data file postings on e Support These update files will have an extension of rec These files will contain the information that needs to be added to the default files included at the Service Support Tool installation The rec files can be registered just as normal data files are registered If a rec file is processed in this manner the updates that it contains will be processed and the FirmID and VerFilter files will be updated as necessary if the updates are already included in the files they will not be modified
61. el of your hardware device and then click Mest IF you aa have a disk that contains the driver you want to install click Have Disk Show compatible hardware FUSE Printing Support This driver is digitally signed Tell me why driver signi is important 27 Revision 0 May 2014 This will bring up a dialog to select a location to search Click Browse to navigate to where the driver files were installed C Canon ServiceSupportTool inf USBPAdp and select the USBHWK inf file Click Open and then OK Install From Disk Inert the manufacturer s installation disk and then e make sure that the corect drive is selected below Copy manufacturer s files from Locate File Look in USBPAdp Z My Recent Documents My Documents a File name USBHWK My Network Files of type Install From Disk nsert the manufacturer s ingtallation disk and then make sure that the corect drive is selected below Cancel Copy manufacturer s files from C Program Filles SeniceSupporkT oolinfsSbPAd 28 Revision 0 May 2014 This will bring up the following screen the message about the driver not being digitally signed is normal It is OK to install Select the NetHawk USB 10 Cable driver and click Next Hardware Update Wizard Select the device driver you want to install for this hardware St y Select the manufacturer and model of your hardware device and then
62. er with a valid data file is selected information about the file will be displayed in the lower right hand corner The Register button will also become active at this point Also note that currently registered data for the same model is now shown on the left hand side of the screen Once a valid data file is selected click the Register Button 39 Revision 0 May 2014 When the file is copied registered the following will appear is Service Support Tool DLMO Yer 3 21E x Registered Firms Registered firmware e R2270 iR2270 REGISTER Click a button to execute Language English Once the data file has completed registration the following will appear click OK to continue Batch File Registration Starting with v1 63E the Service Support Tool now supports a batch mode for registering data files This is especially useful when registering files off of a System Software CD This would be accomplished by navigating to a folder on a CD or the CD itself as shown below is Service Support Tool DLMO er 3 21E Registered Firms Regist Firm S 5 k 2 gt gt gt Ni Registered firmware b Select a drive and folder iR2270 iR3570 ROX REGISTER CANCEL Once at the upper level folder click on the Search button this will cause the Service Support Tool to search those folders for ift dsh files that mark valid data file sets 40 Revision 0 May 2014 Once
63. erred to the HDD of the copier as described in the previous section since there is no HDD Instead data is immediately flashed to an FDIMM These ROM based units have FDIMMs for the DCON RCON and a single FDIMM that contains the BootROM System and Language data The progress of the flashing will be displayed on the copier LCD as shown in the example screens below Down loac TEM The copier should start normally at the next reboot there is no Download Shell mode with the ROM based models When the Service Support Tool is started it defaults to the Connect area This area can be returned to after performing other tasks such as Register Firmware by clicking on the Connect button This initial screen is shown below Service Support Tool DLD Wer 411E Start Assist Mode i m gi EAN 49 Revision 0 May 2014 Use the drop down list on the right hand side of the screen to select a model m Servece Support Tool DO Fer 4 77E Select ihe lar gel rie This lists the data files for just the selected model Note that there will be entries for the ALL files as well as an entry named Single Service Support Tool DLMO Var 4 11E Start Assist Mode Clicking on the sign next to a data type will expand the list to show the registered versions Clear Starting with v3 21E a button has been added to the upper right corner when the IP information i
64. file processing will appear in the lower left hand corner instead of the rec file processing message The rec file is still processed however This situation is shown below is Service Support Tool DLMO Yer 3 21E Registered F irns E fs Found Firm Registered firmware irmware registration completed gt gt gt Batch Registration Results S O MEAPCONT i e Xxnv2025 M RUI USenv1015 i il XXdev2028 gt gt gt Regis USenv2029 i l XXen 2028 gt gt gt Regis il XXfrv2028 gt gt gt Registi oe xXenv0111 Pl XXitv2028 gt gt gt Registe fa XXenvO201 i l XXja 2028 gt gt gt Regist XXjav0110 M SYSTEM XXjav0201 H asi USeny2029 gt gt gt Regis TS E XXenv0201 gt gt gt Regis lt P XXjav0201 gt gt gt Regist Oikos Batch object files registration status a 0 HDFormat e li i oon 7 XXxxv0002 MiRC3170_TTS_xXxja02 E OKEY TE oom XXxov0101 xx02 i nan LI gt lt xpv01 01 IRC3100 RCON XXxx3003 IRC3170 DCON XXxx1003 A XXjav01 OF Single File Registration To register a single data file navigate to the folder where the data file set is present This is shown below is Service Support Tool DLMO Yer 3 21E Registered Firms Registered firmware e R2270 iR2270 REGISTER Country Region USA Language English Yersion 06 06 Click a button to execute This screen shows a folder with a valid data file selected When a fold
65. he following final dialog will be presented Click on the Finish button On isi ServiceSupportTool InstallShield Wizard InstallShield Wizard Completed The InstallShield Wizard has successfully installed ServiceSupportTool Click Finish to exit the wizard When the Service Support Tool is launched for the first time after installation the Windows Installer will perform a few mote tasks USB Parallel Cable Driver Installation This section will detail the driver installation for the USB Parallel Cable FY9 4154 000 or FY9 4368 000 for Windows 2000 and Windows XP Each installation is a little different so follow the appropriate one for the computer being used If a driver has already been installed for this cable to be used with PDL Downloader v3 1 4 or later it is NOT necessary to install another driver The driver files for the USB Parallel Cable are included with the Service Support Tool installation They will be installed in the folder for a default installation C Canon ServiceSupportTool inf USBPAdp To install this driver so that the USB Parallel Cable may be used follow these directions notice that the default driver selected by Windows will NOT be correct and will be over ridden Plug in the USB Parallel Cable to the computer Some balloons from the Task Bar will display showing that the computer recognizes the NetHawk USB 10 Cable and that USB Printing Support will be enabled If this support had
66. his list will be specific to the model or models that match the model for the data file or files being registered The right hand side provides an interface to select the file s to be registered This will default to the standard NewROM folder created on the HD when the Tool was installed but it is possible to navigate to any other folder on any mounted volume which allows files on CDs to be registered When a file is registered it is copied onto the HD of the computer and will be available even after the CD is removed When a valid firmware file set is found to be in the location selected the Register button will become active FirmID mtb VerFilter mtb and rec files Starting with v3 21 of the Service Support Tool the mechanism for handling of data for certain machines has been modified Most of this modification is not displayed in a visual fashion but there are some new files and potential messages that can be observed Two new files are included as part of the Service Support Tool installation these files can be observed in two locations These files are located in the main Service Support Tool installation folder C Program Files Service Support Tool by default and will also appear in the folder where firmware data is stored C SetvTool by default The files are named FirmID mtb and VerFilter mtb It is also possible to see these same files with a buk extension appended to them this would indicate that the file was modifi
67. iles from USB dev Warning BOOT NARR yol OVERWRITE SAME OVERWRITE NCEL ame Version or old version LANG ANGE oo Le OVERWRITE CANCEL LANG wt bea sell OVERWRITE QVERWRITE LANG TESS o ZENO OVERWRITE YES 0 NO The other keys Press O to copy the file and install anyway or press any other key to skip 2 The copier will not automatically restart and enter the download shell after transferring the selected data This restart must be done manually The copier LCD at this point will appear similarly to what is shown below AROXXXX XXxc0101 1776 KEY dsh OK 4ROXXXX XXx00101 F4D1 KEY dat OK 4ROXXXX XXxKC0101 405C KEY lst OK iROXXXX XXxp0101 17AC KEY dsh OK iROXXXX XXxp0101 S6DO KEY dat OK ERCXXXX XXxP0101 0564 KEY lst OK ile transfer has been completed Switch OFF the power then ON The previous screen shows the message displayed when in Safe Mode Switch OFF the power then ON In Normal Mode this will be replaced with a message Please hit any key When any key is pressed the LCD will display a message to turn off the main power switch This is the same message seen when doing a normal shutdown on the copier This message is shown below Follow the appropriate directions to properly power off the copier When power is off remove the USB Memory Device and then turn the power back on The copier will then goes into the download shell an
68. ing of data that is presently installed If the copier has had a service part HDD installed a different dialog will display As mentioned earlier this listing will change depending on Download Mode As there can be issues at times with version combinations of BootROM and System Software the Service Support Tool will utilize the data retrieved from the copier and the registration information to compare the version of installed BootROM to the version available to flash If the version on the copier is older the following screen will be presented See 72 16 1 100 iR9070 a SelectableF irmware _ 8 i Targetlnformation Select the firmware to be a aad aa USen0401W USA English downloaded then click the S button lew version of BOOT is available XXde0501 All German SelectableFirmware P oo Xen0501 All English iR9070 OXfr0501 All French BOOT XX t0501 All Italian BROWSER LANGUAGE wow MEAPCONT APCONT RUI XXxx0501 All Common SDICT NGUAGE SYSTEM f XXde0501 All German TTS j XQXen0501 All English xxja0501 All Japanese XXfr0501 All French KEY QXit0501 All Italian gt XXja0501 All Japanese ICT i 2O ja0 106 All Japanese Start j Jap BOOTROM e XXXXOS30C All Common Cop Cancel b4 4 gt Return to Main Menu Clicking Cancel will proceed forward without flashing the BootROM If Upgrade BOOT is clicked the BootROM will be flashed as normal i E H E E E
69. ing the device for the 1PRC7010VPS Download Mode C SAFE is entered into by Change the DIP SW1 On then turn on the main power of the host machine Disconnect the crossover cable from the PRISMAsync color controller Then connect the PC to the host machine with that crossover cable Download Mode E NORMAL is entered into by holding down the 1 amp 7 keys while starting the device and then entering Download Mode through Service Mode for the iPRC7010VPS Download Mode C SAFE is entered into by on the PRISMAsync color controller selecting While all modes bring up the same or similar display on the copier LCD there are differences One basic difference is in what installed items can actually be queried As will be shown in this section there is a point in the flashing process where the Service Support Tool talks to the copier and provides a listing of what data is currently installed This listing will change and can be a visual clue to determine which Download Mode a device was started in The actual Download Mode in use will be displayed in the upper right hand corner of the window when connected to a device The listing of currently installed data is at the right hand side of the screenshots shown here Below is a view showing this listing with the copier started in Download Mode E w ServiceSupportTool DLM10 Yer 3 21E SelectableFirmware N gt Select the firmware to be downloaded then click the Start d XX 102 All Common button RUI
70. ion Formatting with Service Mode On some devices it is possible to format individual partitions through the following Service Mode Copier gt Function gt System gt HD Clear On some devices this will be the only way to format an individual partition In all cases a complete HDD format will only be possible by using the Service Support Tool The procedure to format an individual partition is as follows Enter Service Mode and proceed to Copier gt Function gt System The LCD should appear as shown below Touch CHK TYPE and then enter the desired partition number The partition numbers are detailed in the device Service Manual Examples are 0 All HDD CANNOT be used with HD CLEAR 1 Image accumulation area 2 General purpose files User setting data All log data PDL spool data storage area 3 PDL relevant files storage area 4 Firmware storage area CANNOT be used with HD CLEAR 5 MEAP application area 6 SEND relevant files Address book Filter storage area CANNOT be used with HD CLEAR 7 Firmware backup storage area CANNOT be used with HD CLEAR In this case the possible numbers that can be entered for an HD CLEAR are 1 2 3 and 5 After the number is entered the LCD will be as follows 65 Revision 0 May 2014 Next touch the OK button in the lower right hand corner of the LCD When this is done the LCD will show the following indication SYS TN K gt LM ti f if T f IL JU
71. is way the unit will display FIXIP in the upper right hand corner of the LCD Enter Service Mode Enter Copier gt Function gt System Select Download and hit OK F Press the Additional Functions key followed by the 2 key then the 8 key and the Additional Functions key again to enter Service Mode Use the plus minus keys on the control panel to select DOWNLOAD Press the OK button on the Control Panel to place the unit into download mode G Press the Additional Functions key followed by the 2 key the 8 key and the Additional Functions key again to enter Service Mode Use the arrow keys on the LCD to select DOWNLOAD Press the OK button on the LCD to place the unit into download mode NOTE imageRUNNER 5000 old Main Controller BootROM There are some extra steps required for flashing an imageRUNNER 5000 BootROM A second FDIMM is needed to perform this function Make sure the machine is powered off Place this FDIMM the FDIMM to be upgraded into slot J1009 on the Main Controller PCB The current BootROM will be and should now remain in slot J1010 Start the Download Mode as indicated above Utilize the Service Support Tool to update the BootROM as described in that section of this manual Power off the machine Remove the FDIMM from slot J1010 Move the FDIMM from slot J1009 to slot J1010 to complete the update The FDIMM that is removed from J1010
72. l SS Wizard License Agreement Please read the Following license agreement carefully CANON SOFTWARE LICENSE AGREEMENT IMPORTANT This is a legal agreement Agreement between you and Canon Inc Canon and governing your use of Canon s software programs including the related manuals or any printed material thereof the Software for certain Canon s copying machines printers and multifunctional peripherals the Products hd 1I accept the terms in the license idm Installshield cone To not accept the license agreement click on the Cancel button and the installation will be aborted To continue with the installation click the radio button next to I accept the terms in the license agreement as shown below the Next button becomes active at this point t SeryiceSupportTool InstallShield Wizard License Agreement Please read the following license agreement carefully CANON SOFTWARE LICENSE AGREEMENT IMPORTANT This is a legal agreement Agreement between you and Canon Inc Canon and governing your use of Canon s software programs including the related manuals or any printed material thereof the Software for certain Canon s copying machines printers and multifunctional peripherals ithe Products xl I re not accept the terms in the license sne Installshield 21 Revision 0 May 2014 Clicking on the Next
73. llShield Wizard a c x Welcome to the InstallShield Wizard for ServiceSupportTool ServiceSupportTool Setup is preparing the InstallShield Wizard which will guide you through the program setup process Please wait i i SeryiceSupportTool InstallShield Wizard Welcome to the InstallShield Wizard for ServiceSupportTool The InstallshieldiR Wizard will install ServiceSupportTool on your computer To continue click Next WARNING This program is protected by copyright law and international treaties Cancel 18 Revision 0 May 2014 If the Cancel button is clicked at this point the following will be displayed Are you sure vou want to cancel Service SupporkTool installation The wizard was interrupted before ServiceSupportTool could be completely installed Your system has not been modified To install this program at a later time please run the installation again Click Finish to exit the wizard If Next is clicked instead of Cancel the installer will check to see if the software is already installed If the software is not installed installation will continue as indicated on page 4 10 If there is an installation of the same version of the Service Support Tool the following dialog will be displayed i ServiceSupportTool InstallShield Wizard Program Maintenance Modify repair or remove the program Change which program Features are install
74. llation The HD Format data file will actually be common to all devices that utilize the procedures documented in this section Since the file is common across models it will register in the Service Support Tool under iRX XXX oriRCXXXX As mentioned in the Device Specific Notes section there are different methods for getting machines into a download mode to accept data For the devices supporting the HD Format files there are two methods In the Device Specific Notes section these are referred to as Download Modes C holding down 2 amp 8 while powering on the device and E Fixed IP Mode then accessed within Service Mode on the device Each mode allows a different level of access to the HD using HD Format Mode E allows limited access and can only format certain partitions it does not allow for a complete format of the drive Mode C allows for a complete format Screenshots to account for both of these modes will be shown NOTE Some models allow partition Mode E formatting ONLY through Service Mode not through the Service Support Tool NOTE Some Partition format processing actually takes place on the subsequent startup cycle of the unit This will cause the startup to take a greater amount of time than usual This will only affect the first startup after formatting subsequent startups will return to the normal length of time Additionally MEAP enabled devices will need some extra time as well on first startup once the MEAP arrow
75. load modes imageRUNNER imageRUNNER LBP Products B amp W USB Serial Parallel To Network USB Hyper Device Downloader To Ethernet Flash CDS PCB Terminal Parallel TCP IP Parallel Drive Speed Speed Speed Mode Mode Mode Finisher U1 U2 Yes No0 No No No N image RUNNER 2230 Series No ASSIST No MODE imageRUNNER 2270 3045 Series No No No No Yes Fixed me a S S S e e SS MODE Puncher M1 imageRUNNER 5000 Series IP Mode FI Puncher AT1 imageRUNNER 5570 Series Yes Fixed gemiye Mam Binder Al Finisher V 1 V2 Stacker Al No Yes Fixed Yes No a a ee R7105 N No 83 Revision 0 May 2014 USB Serial Parallel To Network USB Device Downloader a To Parallel Ethernet Flash CDS PCB Parallel TCP IP Drive USB Low High Higher EEE Mode Mode Mode imageRUNNER 9070 Series No No No No Yes Fixed No No IP Mode imageRUNNER ADVANCE B amp W USB Serial Parallel To Network USB Device Downloader alae To Parallel Ethernet Flash CDS PCB Parallel USB TCP IP Drive Speed Speed Speed Mode Mode Mode Series MODE a m E e Series MODE SD ope PS e Series MODE imageRUNNER ADVANCE 8000 8200 No ASSIST eo ees imagePRESS B amp W USB Serial Parallel To Network USB Device Downloader aloe To Parallel Ethernet Flash CDS PCB Parallel USB TCP IP Drive Low High Higher Speed Speed Speed Mode Mode Mode imagePRESS 1135 Series No No No No ASSIST Yes No MODE 84 Revision 0 May 20
76. lowed by a completion screen which is shown below click OK to continue NOTE Starting with v1 81 it is now possible to remove firmware by selecting the Model name i e iRC3200N or Unit name i e BOOT 42 Revision 0 May 2014 Delete by Model If the Model name is selected ALL firmware registered to that Model name will be removed In the following example all versions of all items registered to 1R2270 G3Fax BootROM Language etc will be removed First select the model name Click the Remove button and the screen below will be shown Note that it gtves warnings when deleting items that are Of are used by batch files ALL ALL_HDF etc If the Remove Confirmed button is clicked instead the following will be shown Registered Fiims gis f Delete Firm Registered firmware Removing the selected firmware USenv0606 ALL_HDF USenv0606 DCON i om XXxxv0183 3FAX LANGUAGE EA CUNT Caution orc you selected i es batch informati oadli sand batch object i gi files HE EEE CANCEL EMOVE CONFIRM _ ew This will be followed by a completion screen which is shown below click OK to continue Delete by Unit If the Unit name is selected ALL firmware registered to that Unit name in that Model area will be removed Features and Functions Controlling Data Deleting Backup Data Some models will allow the ba
77. mg bin Backup upload Complete Once the data is collected the screen will change The Start button will become a Save button and a filename will be entered in the area in the upper left hand side of the screen This filename may be changed Do NOT change this name prior to the default being entered ONLY change the name at this point If the name is changed earlier while the box is empty data will NOT be backed up mi gt updated screen is shown here ServiceSupportTool DLM10 ver 3 ZLE y 2172161100 SCII gt NORMAL Control EE Click the button of the task to be ploading complete executed File Name SramDCON bin DD JAWARA N FETA E D SAMO A SramRCON bin D w an Do ommaan ackup of DconSram RANOG BSI Erev gt armat HDH Save HERSH fe Adi MAR At this stage a memo may also be entered as a reminder for a particular data file i e maybe customer name is entered to remember where machine is physically A partition may be selected for the location to save the data file Click on Save to save the data to the local computer If a file with the same name already exists the following will be displayed Click OK to overwrite the existing file x File already exists Overwrite it Cancel After the save is complete the Save button will become an OK button Click OR to continue 56 Revision 0 May 2014 Download Data If
78. mon BootROM file for flashing with the Service Support Tool This file will update either a Copier or Network type BootROM to the latest firmware level The BootROM will remain whichever type it was to begin with Since this is now a common file it will register in the Service Support Tool where other common files do under the plain name of the device ALL ALL HDF Batch Files A new data file type will be included on CUSA distributed System Software CDs These are Batch Files that are used to automate the installation process of the System Software and related items There are currently two types of Batch Files ALL and ALI HDE Version 2 02 or later of the Service Support Tool is required to use these files Color imageRUNNER C2620 C3220 C4080 C4580 C5180 MEAP NOTE If there is a problem while flashing either the DCON or the RCON such as power loss then there will be an error code displayed on the subsequent startup E733 DCON or E732 RCON If this occurs reflash the appropriate component If this continues to occur replace the physical DIMM Key Data Type A new data file type will be included on certain CUSA distributed System Software CDs This is a data type called Key This type will first be released for the imageRUNNER 2270 2870 3570 4570 models There are currently two Key types that will exist xc and xp both should be flashed at the same time The basic functionality of this data type is to provide the n
79. ng jobs at the end of Batch downloading is now supported Entering Single mode Shutdown amp Restart Downloading different versions of SYSTEM firmware in Single mode has been prohibited Installation of downloaded firmware in Single mode is supported Downloading with Assist mode after HDD format is supported Download error due to improper operation on the imageRUNNER 3245 and imagePRESS 1135 series is prevented Firmware search time has been reduced Selection of individual firmware to be exported to USB memory is enabled The use of the new USB Parallel adapter FY9 4368 000 with Windows Vista and Service Support Tool v4 22Et only is now supported The Service Support Tool v4 22Et misjudges the version comparative result of accessories in Assist Mode The Service Support Tool v4 22Et may not recognize registered firmware of a connected machine in Assist Mode The Service Support Tool v4 22Et may not work properly when connected to an imageRUNNER 2270 8570 9070 series with a BootROM prior to v6 36 Revision 0 May 2014 Ver No v4 11Er v4 04Eq Description Multiple firmware downloading on the single mode connection is made possible File check function reinforcement Target model expansion for auto restart on firmware export Firmwate version selection function for 2 line G3Fax board installation is added Countermeasure for fault downloading in the 2 line G3Fax board Auto distinction function based on
80. ng reinstalling the Service Support Tool When the Service Support Tool is uninstalled reinstalled it will install the default maintenance tables in the installation folder and then process the mtb files in the ServTool folder for updates As a result the maintenance tables after reinstallation and first launch of the Service Support Tool will contain the unique data from both the default maintenance tables from the installer and the maintenance tables that existed before the uninstallation reinstallation process There should be no observable difference in Service Support Tool functionality after the uninstallation reinstallation process To aid in restoring maintenance tables that do not reflect the latest data there will be an archive posted on e Support that contains rec files This archive will be in the Download Center under Utilities Installation Configuration Service Support Tool This self extracting archive will contain all of the rec files released up until the point it was created and will be named accordingly i e SST321_Rec_Files_10_31_2005 exe This example would be an archive containing all tec files released by Canon USA through October 31st of 2005 which differ from the default maintenance tables of version 3 21 of the Service Support Tool This archive would expand to a folder containing the rec files and these can be registered into the Service Support Tool to update the maintenance tables 37 Revision 0 May 2014 Ifa r
81. ng transferred there will be a message also displayed on the copier LCD as shown below first a progress message will be shown then the Complete message below Download Mode fSramImg bin Backup download Complete After the transfer is complete the Start button will become an OK button Click OK to continue 57 Revision 0 May 2014 Restore Backup System Not available for ROM based models If the Restore Backup System button is clicked a screen will be brought up that allows the backup system on a device to become the active system The screen will be a little different based on Download Mode The difference will be whether an active system is shown or not In Download Mode C there will NOT be an active system displayed as the System Software is not actually running in this mode The first screen is in Download Mode E and the second is in Download Mode C is ServiceSupportTool DLM10 fYer 3 21E ActiveSystem USen1015i USA English E m m m m Restore Backup System Click on the radio button next to the phrase Backed up system right hand side of screen and the screen will change The Start button will become active and the arrows on the right hand side of the screen will fill in indicating that the backup system will become active AND the active system will become the backup Click on Start to begin the process Once the swap is complete
82. oading should be made with a Cross Over Ethernet cable This is a special Ethernet cable made to connect two devices only When utilizing Network downloading the computer and the device must employ TCP IP addresses that are of the same segment These devices provide a Fixed IP Mode so that the unit has a fixed IP address 172 16 1 100 for flashing but still remembers the end user s IP information Refer to the Device Specific Notes section to identify Fixed IP Mode devices and their details In this situation change the computer s IP address to match the fixed IP address except for the last number 45 Revision 0 May 2014 NOTE Network Downloading is available when the machine has entered Download Mode through Service Mode and if the machine enters Download Mode by holding down the 2 amp 8 keys at startup When utilizing Network Downloading the TCP IP address of the target device will be displayed in the upper right hand corner along with the model name and Download Mode as shown below zi SelectableF irmware Select the firmware to be DCON downloaded then click the Start Sone XXXXO102 All Common button RUI SelectableFirmware 2 XO al010 All Japanese oo XXit1 010 All Italian oo OTP 1010 All French oo XXXen1010 All English iy XdelD1DAlI German DOON MEAPCONT Fj GIFAX i Xxx 002 All Common H LANGUAGE H LANGUAGE t MEAPCONT i 2O al015 All Japanese H RUI e XX tIOT5 All Italian SYSTEM o
83. ode the only choice here will be Return to Main Menu CCLEC Format HOD Menu USB 11711111 p BOOTDEV Ci Return to Main Menu Ay has been selected Execute 0K 0 CANCEL The other keys Press 0 to begin formatting In the case of either Format HDD command progress will be displayed as shown below CCCCCO Format HOD Menu USB 11117111 h B00TDEV Ci Return to Main Menu ri has been selected Execute 0K 0 CANCEL The other keys Ji BOOTDEV OK Formatting HDD Complete Please hit any key When any key is pressed the Main Menu will be displayed again NOTE Remember to install System Software and associated files after formatting the HDD Backup This function is strictly for Canon developmental purposes It does NOT backup any data like the Service Support Tool does Data backup should still be performed using the Service Support Tool DO NOT USE THIS FUNCTION Restore former version This option performs the same function as Restore Backup System in the Service Support Tool If there is no backup System Software this option will not be available If selected the backup and active System Software versions will swap After completion a restart will be necessary as shown below CELLE download Menu USB 11711777177 Upgrade Co Upgrade w Confirmation Upgrade Overwrite all Format HDD Backup Restore former version Cl
84. partition formatting to be done through Service Mode there will be no partitions listed under Normal Mode At this point the desired partition target should be selected This will be a partition or ALL for a full HDD format This screen and this procedure will be the same regardless of which Download Mode is in use However only items for the Download Mode in use can be selected and utilized If a target for the Download Mode not in use is selected the following error in the upper right hand corner will be displayed as soon as the target is selected i ServiceSupportTool DLM10 fYer 3 21E HDD Format Dlick Improper download mode D 62 Revision 0 May 2014 The following instructions will be appropriate for formatting both partitions and the entire HDD The only difference is which target is selected and there is a slightly different message on the copier LCD when the entire HDD is formatted This will be indicated where appropriate To perform a format select the desired target partition or ALL after making sure to start in the appropriate Download Mode Once the target is selected the Start button will become active and there will be a description of the target area in the lower right hand corner of the screen Click on Start and the following confirmation screen will be shown ServiceSupportTool DLM10 er 3 21E X When Execute Formatting is clicked instead the following sta
85. rmware Servicesupportlool OLM10 Mer 4 226 Assist Mode Gi REME Ura LER Eo Leia waitable firmare version Utara LS Eoo ne ished and installation process is started in the machine Do mot power off the machine until installation process has been completed ower OFF the machine until the i OFF the power then ON on the display than power OFF the machine Do not power OFF the machine until the message is displayed Femove the cable between the machine and P ard restore connect OF the machine amm P mmm i Remove the cable between the machine and PC and restore connection of the machine Power OM the machine and verity miare version using service 69 Revision 0 May 2014 Features and Functions Serial Downloading using the Downloader PCB Some devices will require the use of the Downloader PCB FY9 2034 000 This device provides a serial RS232C connection for flashing The Downloader PCB is shown below HA aw m This procedure would follow for any device that utilizes the Downloader PCB NOTE If a Serial Port is not available see required Tools listed below Required Tools gt USB to RS 232 Serial DB9 Adapter See Figurel and Note 1 Figure 1 70 Revision 0 May 2014 The USB to RS 232 Serial DB9 Adapter is not provided by Canon U S A Inc No part number is available for this item This item can be purchased at any Computer S
86. s been added Check function of the firmware stored in USB memory has been added Delete function of the firmware stored in USB memory has been added Execution of Shutdown Reboot is made possible when returning to Main Menu from Assist Mode Bug fix Assist Mode does not work correctly after HDD format Assist Mode does not work correctly with the machine does not have main firmware SYSTEM RCON firmware is downloaded to printer model with Assist Mode Valid version information may be lost after SST upgrading The optional language firmware of imageRUNNER ADVANCE C2030 series exported to USB memory may not be recognized New product support Connection with the imageRUNNER ADVANCE C2030 Series v10 xx or later is now supported Improvement of Functions Registration status indication of the imageRUNNER ADVANCE C2030 Series firmware has been added to the firmware registration screen Bug Fix Modification of the Assist Mode becoming disabled in certain conditions Incorrect operation of the firmware storage drive change function Other Sramlmg bin download function added in v4 32Ey has been removed Date March 23 2011 November 8 2010 Revision 0 May 2014 Description Advance tmageRUNNER C2030 Series now supported September Reduction of Service Support Tool start up time 13 2010 Modification for Key error with Hard Drive Encryption Board installed The Service Support Tool version is now displayed in the
87. s being displayed This is the Clear button Previously in this section it was described that data is transferred by the Service Support Tool to the copier This data is stored in a temporary location until the copier executes the Download Shell and installs the items The Clear button will clear out this temporary area on the copier that is currently connected The button is shown below Shutdown Starting with v3 21E a button has been added called Shutdown This button is only available if the copier has been started in the Download Mode E Normal If the copier was started in Download Mode C Safe the Shutdown button will be inactive and labeled Cancel This button will initiate a shutdown sequence on the copier Features and Functions Flashing Due to the way the copier and Service Support Tool interact the process of flashing any given data type is the same There are only a few exceptions and items to be aware of These will be described later in this section Also consult the Device Specific Notes section for anything that is specific to a particular model 50 Revision 0 May 2014 NOTE ROM based models do NOT contain a HDD Therefore they will behave a little differently These differences will be noted as appropriate As was mentioned prior there are two Download Modes that these devices can use C and E Download Mode C SAFE is entered into by holding down the 2 amp 8 keys while start
88. s of formatting or replacing a HDD ina MEAP enabled device This functionality has some important restrictions and notes however 1 This process is for the backup and restore of the MEAP application area during a HDD format or replacement ONLY It is not a backup for storage or disaster recovery purposes After data is backed up the MEAP applications should NOT be accessed The HDD should then be formatted or replaced immediately followed by the restoration of the data 2 The backup data is associated to the device Serial Number Data MUST be restored to the device with the same serial number 3 This back up function is accessed through the Backup Data function System Software Upload Download Backup Data or Flashing depending on target model 4 This function can only be performed if the target device has been started in Download Mode C 2 amp 8 buttons held down at startup The Meapback bin item will NOT be visible except in this download mode 5 Maximum free space needed on the HDD of the PC performing the backup is 300 MB 6 The following items are backed up by this operation gt Jar files of MEAP Applications gt Settings made by MEAP applications gt User information data registered with SDL NOTE This function does NOT backup images in Mailboxes 7 In addition to performing this function to backup MEAP data normal backup procedures should be followed as well SRAMimage bin should be backed up and the data should
89. sion 0 May 2014 HDD already containing System Software Click on the Start button to get the following screen a ServiceSupportToolDIMIO Ver 21E O AMME SelectableF irmware Select the firmware to be Click the button of the task to be downloaded then click the Start i XXxx0102 All Common button SelectableFirmware i XXja1010 All Japanese iRC31 00 i xit1 010 All Italian RACON XQXfr1010 All French iRC3170 xXen1010 All English i a Soe XXde1010 All German H MEAPCONT DCON 5 BIFAX i Xxx 1002 All Common LANGUAGE LANGUAGE MEAPCONT i O aT015 All Japanese RUI Xit 015 All Italian SYSTEM or 1015 All French TTS Xen1015 All English XXde1015 All German SDICT i XXja0107 All japanese BOOTROM oo XXXX01 03N All Common PSP 3 G3FAX XXxx6501 All Common X G E E E H E E i i KEY SDICT H E Click on Format HDD to access the area to perform either a partition or complete format As mentioned previously what can be formatted will change depending on Download Mode and model A list will be shown on the right hand side of the screen It will list items for both Safe Mode Download Mode C and Normal Mode Download Mode E For Safe Mode there will be entries for ALL and BOOTDEV Normal Mode will show other individual partitions except BOOTDEV which may vary by particular device If the particular model connected requires
90. stallation of the same version of the Service Support Tool a new dialog will be displayed when starting after clicking the first Next button as shown below 5 ServiceSupportTool InstallShield Wizard mm xj Program Maintenance Modify repair or remove the program Installsmield 11 Revision 0 May 2014 Click on the Remove option and click the Next button The following will be displayed Click iz SeryiceSupportTool InstallShield Wizard Remove the Program You have chosen to remove the program from your system Click Remove to remove ServiceSupportTool From your computer After removal this program will no longer be available for use IF you want to review or change any settings click Back Installshield Uninstalling ServiceSupportTool The program features you selected are being uninstalled Please wait while the InstallShield Wizard uninstalls ServiceSupportTool This may take several minutes Status Unregister class servers TARANEE Installshield Back Next gt f After all items are removed the dialog below will be shown Click on the Finish button to complete the un installation T SeryiceSupportTool InstallShield Wizard InstallShield Wizard Completed The InstallShield Wizard has successfully uninstalled ServiceSupportTool Click Finish to exit the wizard i Cancel 12 Revision 0 May 2014 Installation Setup In
91. stalled on your computer Use the Device Manager to change the properties of any device Hardware Profiles m Hardware profiles provide a way for you to set up and store za different hardware configurations Hardware Profiles this item selected select the Properties command from the Action menu E Device Manager Eie Action view Help jo gt meae Floppy disk controllers A Floppy disk drives Sy IDE ATAJATAPI controllers Keyboards 4 Mice and other pointing devices Monitors Network adapters a Ports COM amp LPT e Processors Sound video and game controllers i System devices El ka Universal Serial Bus controllers Intel r 82801 DB DBM USB 2 0 Enhanced Host Controller 2400 Intel R 82601DB DBM USB Universal Host Controller 2472 Intel R E2801DEJDEM USB Universal Host Controller 2474 Intel R 826801DB DBM USB Universal Host Controller 24C7 USG Printing Support USB Root Hub USB Root Hub USB Root Hub USB Root Hub 25 Revision 0 May 2014 With the USB Printing Support properties window displayed click on the Driver Tab From here click on the Update Driver button to start the Hardware Update Wizard USB Printing Support Properties General Driver gt USB Printing Support Driver Provider Microsoft Driver Date 7 1 2001 Driver Version 5 1 2600 0 Digital Signer Microsoft Windows
92. structions Minimum PC Requirements for Installation and Use of Service Support Tool 1 Pentium 166 Mhz or higher 2 64 MB of RAM 3 600 MB of free hard disk space 4 Monitor resolution SVGA 800x600 5 16 Bit Color 6 Printer port Bi Centronics IEEE 1284 ECP mode 7 Serial Port RS 232C D sub 9 pin connector 8 Network Connection Ethernet RJ45 9 USB port 10 CD ROM Drive 11 Windows 2000 XP Operating System 12 Windows Vista 32Bit v4 04Eq or higher Operating System Necessary Cables 1 ITEEE1284 Parallel Cable 2 Cross Over Ethernet Cable Category 5 or better 3 USB Cable Type A to Type B 4 USB Parallel Cable FY9 4154 000 driver for the cable MUST be installed to function Refer to the USB Parallel Cable Driver Installation item located in the Installation Setup Instructions section for driver installation instructions The USB Parallel Cable FY9 4154 000 only supports Windows 2000 XP and does not support Windows Vista 5 USB Parallel Cable FY9 4368 000 supports Windows Vista along with Service Support Tool v4 22Et or higher 6 The RS 232C cable comes with the Downloader PCB Assembly FY9 2034 000 NOTE High Speed Parallel Mode is NOT available under Windows 2000 or XP even if supported by the hardware Under these Operating Systems the only Parallel Mode supported is Low Speed USB Memory Device specifications 1 USB 1 1 or higher Interface 2 1 GB or more capacity 3 FAT FAT16
93. tem Software v40 09 and higher with Controller Upgrade Kit 1R50001 1R50001N R50001 HD Format 1 R50001UG Language RUI 1 R50001NUG BootROM System imageRUNNER 5020 50201 6020 60201 IR5020 1R5020N imageRUNNER 5070 5570 6570 Finisher T1 T2 imageRUNNER 5050N 5055 5065 5075 1R5570 IRXXXX HDFormat Key 1R5075_ V3 1R5050 DCON 1R5570 RCON IRYYYY HDFormat Key SDICT DADF S1 BW_DFRI1 Finisher AD1 AD2 Folder F1 FoldIns_EF Puncher AT1 imageRUNNER 7086 7095 7105 7095 Printer SSW v43 03 or below 1R7105 SSW v55 05 or above 1R7105_ V2 1R7105 1R7105_V2 1R5570 RCON GR7086 IRYYYY HDFormat Key SDICT ADFY4 DADF iR7095 7105 imageRUNNER 7200 1R7200 AR7200N imageRUNNER 85 8500 IR8500 AR8500N imageRUNNER 105 IR1OSARIOSN IRXXXX HDFormat Key IRXXXX HDFormat Key 88 Revision 0 May 2014 imageRUNNER ADVANCE B amp W Device Registered Model Name imageRUNNER ADVANCE 4001F 5001F 1A500 1A4045 HDFormat 1A4245 HDFormat 1A6075 HDFormat imageRUNNER ADVANCE 6255 6265 6275 1A6275 1A6275 HDFormat Document Insertion Folding Unit H1 INF_LH 1A8105 HDFormat 1A8205 HDFormat Professional Puncher Cl PunchC 1 imagePRESS B amp W imagePRESS 1110P 1125P 1135P iPR1135 IRZZZZ Key SDICT 89 Revision 0 May 2014 imageRUNNER Color Device Registered Model Name Color imageRUNNER C2550 C2880 C3080 C3380 C3480 iRC3380 V3 iRC4580 DCON IRCXXXX H
94. the Download Data button is clicked a screen will be brought up that allows certain data to be transferred from the local computer to the copier The options presented by this screen will not be different based on Download Mode but actual ability will be different The following screen shows what may be seen The difference would be in the listing in the upper left corner of the screen This listing will change based on what has been previously backed up for the given type of device ServiceSupportTool DLM10 er 3 21E _ Cy 1 72 16 1 100 I 2 iRC3170 El Control Select the file to be downloaded Click the button of the task to be hen click the Start button executed as From the screen above select the data that is to be restored Note at this point that the lower left hand corner of the screen will give details about the selected data The Start button will now also become active If a data type is selected that cannot be downloaded in the specific Download Mode that the copier was started in an error message will be displayed as soon as the data is selected Click OK and select an appropriate data type or restart in an appropriate Download Mode The error message is shown below pumn gt I Could not download selected File Clicking on Start from the original screen will start the transfer of data to the device Progress will be shown at the top of the screen While the data is bei
95. the search is completed a list of found valid data file sets will be presented is Service Support Tool DLMO Yer 3 21E Registered Firms i USenv0606 HDFormat i xxxxv 0004 A KEY LMINP om Av 0403 REGISTER CONTROL Click a button to execute Found Firm SDICT of XXjav01 06 0 SYSTEM soon C US envO606 iR3570 2 DCON oon 7 XXxxv0301 ROOK C HD Format Ea Xxx vOO04 Pun_LMNP E C PUN_CONT e n403 he firmware listed below is found nchecked firmware is registered Select the desired files to register all not already registered are selected by default and click on the Register button Registration will commence as shown below is Service Support Tool DLMO er 3 21E Registered Firms oo USenvO606 IRXXXX HDFormat i OoGow0004 KEY A LMNP PUN_CONT oo 000v0403 Registered firmware Found Firm zf RCON i oon A P f RUI i fl XXdev01 75 fl XXenv0175 oon irv0175 MA xxitv0175 fl XXjaw01 75 SDICT oon J XXjav01 06 H SYSTEM gt US envO606 iR3570 DCON oon 0301 IROSO E C HDFormat own pe ul Pun_LMNP C PUN_CONT E 1 Xx O40 Processing gt gt gt Batch Registration Results In relation to the USB Memory Device functionality some additional messages may be observed during the registration process For the process that is used with
96. tus screen will be shown note the message in the upper tight hand corner i ServiceSupportTool DLM10 Yer 3 21E a HDD Format ormatting HDD Do not turn off the power 63 Revision 0 May 2014 While the HDD is being formatted the following two messages will be displayed on the copier LCD The first message will be overwritten by the second one The timeframe for display of the first message may be very short particularly if only a partition is being formatted Download Mode Formatting HDD Do not cut power Download Mode Formatting HDD Complete Additionally if a complete HDD format is being done ALL was the selection in Safe Mode the final message will appear as shown below Download Mode Formatting HDD ALL Complete Once the Format is complete click OK to return to the Download screen At this point other partitions may be formatted other tasks may be performed such as using Download Firmware to load System Software on the device or click on Return to Main Menu to return to the main menu and perform other tasks NOTE When performing a full HD format there will be no System Software left for the machine to use This will cause an error code to be displayed on startup E602 0002 Remember to install System Software and other files as necessary such as RUI and Language to return the machine to a functional state 64 Revision 0 May 2014 Partit
97. tware Files Software files may be available by different means such as e Support or CD ROM distribution From e Support files will be collected into a self extracting data file This data file will need to be expanded The default location for this expansion is the C Canon File Folder SST System Software Folder SST Files 9 Revision 0 May 2014 Uninstalling the Service Support Tool There are two methods available for uninstalling the Service Support Tool the Uninstall application and the remove option in the installer file SSTv474Em_Setup exe Both of these methods will be described here 1 Uninstall application Whenever it is necessary to uninstall the Service Support Tool it can be accomplished via the Uninstall application that is installed with the Service Support Tool It can be accessed from the Start Menu as follows Start Menu gt Programs gt ServiceSupportTool gt Uninstall This is shown below Windows Installer DE 10 Revision 0 May 2014 Click on the Yes button to start the uninstall process A progress dialog will be displayed such as the two shown below Service SupportTool a r J After the process is completed no final dialog is displayed the progress dialog just disappears 2 Remove option in installer application It is also possible to uninstall the Service Support Tool by running the installer file i e SSTv321Ee_Setup exe again If there is currently an in
98. uch as uploading downloading backup data FirmID mtb VerFilter mtb and rec files Starting with v3 21 of the Service Support Tool two additional files have been added to the installation package These are FirmID mtb and VerFilter mtb These files are used to maintain lists of models and firmware System Software for particular models These files are updated via files distributed with CUSA System Software CD releases and data file postings on e Suppott 96 Revision 0 May 2014
99. uper Store such as StarTech com Also during the installation of the USB to RS 232 Serial DB9 Adapter load the USB Adapter Driver by the manufacturer NOTE It is possible that a Flash ROM will be changed to a Mask ROM in the course of production Therefore it is possible units that were able to be flashed may become unflashable over time requiring a physical change of the ROM to upgrade Check the appropriate Service documentation to confirm the flashing ability of a particular unit First power off all devices and remove the appropriate covers to gain access to the PCB to be flashed Then connect the Downloader PCB to both the PC via RS 232C cable and the device to be flashed After connecting both cables power on the PC if using the USB to RS 232 Adapter set the appropriate COM port in System Management Navigate to the device name in the Connect area Model list of the Service Support Tool w Service Support Tool DLMO Ver 4 111 Device Name ppekar A l fino an Deck Al A FIN AB Select the device to be flashed and follow the on screen instructions SelectableFirmware p ee Select the firmware to 7 5 gi J downloaded then click L Connect PC and the device with Downloader PCB Initial non PE setup Selectable Firmware 2 Trun on the device Fin_T El CONTROLLER gt SexvO406 start stop Load e Power ae ae cancel p mo Return to Main Menu 7
100. vice Support Tool settings and to get some version information The following pages will show the specifics of these items Change Firmware Drive The following screen is for the Change Firmware Drive item At this screen it is possible to Combine merge or Move overwrite data from one drive with another This can allow the firmware data to reside on a different partition than the Service Support Tool application Optionally the data from the source drive can be deleted after it is combined or moved Service Support Tool OLMO Ver 4 576 i piam LELTE T Chemn kie dinin for siar irg Potter am Sted iho AAS tar wiii era a aai niy e har Geek dren Con be spiecimi The fi FE ir dalsiad ii m t ines ewes gt heinei ae ST Sore 31 Revision 0 May 2014 Ver Info Clicking on Ver Info will bring up the following display of component version numbers twice Support Tool DLMO Ver 4 5721 Com Port Select By clicking on COM Port Select the following screen will be displayed and the desired COM Port number for use with the Downloader PCB can be entered This setting will remain in effect until it is changed in this way again Click OK to continue Service Support Tool OLMO Wer 4 526 ip bpriam hiniga Select ihe COM puri ja be usri Jer iim Semen el System Management USB Adapter Timeout Setting The timeout value used by the USB Parallel Cable can be
101. x board can actually be flashed After the G3 Fax data is transferred to the copier it will immediately begin flashing the actual fax board it will not wait for the restart and the execution of the Download Shell process Also note that the G3 Fax data type does not check the current version installed The data will be transferred no matter what the currently installed version 1s Key The Key data type does not check the currently installed version This data file will be transferred no matter what the currently installed version is Browset The Browser data type does not check the currently installed version This data file will be transferred no matter what the currently installed version is TTS The TTS data type does not check the currently installed version This data file will be transferred no matter what the currently installed version is Others If a data type is not mentioned here then it should behave the same in either Download Mode or follow the general description given in this section ROM based models All data on these models is being flashed to an FDIMM It is important to NOT power cycle the copier while ANY data is being flashed on these devices 59 Revision 0 May 2014 Features and Functions HD Format Some machines will have Hard Drives Service Parts provided blank In this case there will be an HD Format data file that can be used with this Tool to prepare the HD for the System Software insta

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