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VoIP Gateway User`s Manual

1. Network Specific Facility NSF Messages Idle Bearer Reset Idle Bearer Reset Period Overlap Dialing Allow Progress When Call Released Out of Band Indications Facility based ISDN Supplementary Services Exclusive Channel Selection Outbound Channel Selection Ignore Remote Hold Indications Block Outbound Caller ID Name Wait for Caller ID Name Layer 2 Outstanding Unacknowledged I Frames K Layer 2 Number of Frame Retransmissions N200 Layer 2 Frame Retransmission Time T200 Layer 2 Time Without Frame Exchange T203 Disconnect Acknowledge T305 Release Acknowledge T308 Enable Maintain Calls on Layer 2 Disconnection Maintain Calls on Layer 2 Disconnection T309 Digium Inc Page 57 Chapter 3 Configuration Connect Acknowledge T313 Answer on Polarity Switch Hangup on Polarity Switch Polarity on Answer Delay Pre Wink Time Wink Time Start Time Receiver Wink Time Pre Flash Time Flash Time Receiver Flash Time De Bounce Timing Digium Inc Page 58 Chapter 3 Configuration Call Routing Groups This section provides the ability to add and modify SIP and T1 E1 call routing groups A call routing group allows a group of channels to be addressed when creating a call routing rule The following settings are available Group Type Group Name Digium Inc Page 59 Chapter 3
2. P Configuration E 7 Genaral Networking Options F interface 1 F Interface 2 General Networking Options Hostame G800 23 4a44 Also Continue Using Default Install IP T m ress Detaut F willbe en terface 1 i i d T ONS Addresses FP gotreeses of your nTetervers P for SSL Certificate Interface 1 Tate tre IP adrese tir SEL cemitoate used o secum the mien nterface fron the folowig setaa mertce Configuration Server Reload Remote Config on Reboot niig TET n 65 vi T Confgustion Sener ttp ncs2234244 152 Tent or fasernesswordQhosmere oc soati Save IP Configuration Figure 10 IP Configuration Menu for G400 G800 The General Networking Options for the G400 and G800 models are described below Hostname Specify the hostname of the Gateway Series appliance If a hostname is specified the Gx00 aa bb cc hostname will no longer be configured Digium Inc Page 40 Chapter 2 Unit Installation a Also Continue Using Default Install IP Address Leaving this option enabled will allow the Gateway Series appliance to listen for network requests on its factory default IP address Note For security purposes it is recommended that this feature be disabled after initial IP configuration is complete After this feature is disabled the Gateway Series appliance will be accessible only from the IP address that is assigned by the DHCP server or statically configured Factory Default
3. Syslog Facility Gateway Log Level Gateway Debug Level PRI Debug SIP Debug DTMF Debug Digium Inc Page 65 Chapter 3 Configuration Status and Diagnostics This section provides the ability to view connection status system information perform advanced debugging and troubleshoot problems with diagnostic tools Included are the following sections Connection Status on page 67 as System Information on page 68 a Diagnostic Tests on page 69 a Advanced Debugging on page 70 m Technical Support on page 71 Digium Inc Page 66 Chapter 3 Configuration Connection Status This section provides the ability to view the connection status of network interfaces SIP endpoints and T1 E1 interfaces Included are the following sections m Network Status of network interfaces SIP Endpoints Status of SIP endpoints a T1 E1 Interfaces Status of T1 E1 interfaces per port Digium Inc Page 67 Chapter 3 Configuration System Information This section provides the ability to view system information on the Gateway Series appliance including model number software version MAC addresses uptime system time and system temperature Digium Inc Page 68 Chapter 3 Configuration Diagnostic Tests This section provides the ability to test the operation of the Gateway Series appliance For example the loopback test will run a pattern loop test to verify the integrity of a T1 E1 port See Chapt
4. Reset Ethernet digium G800 Uu 3 CET dC Cd Cd ed L 2 3 4 5 6 7 t Device Status Ethernet T1 E1 Status Port Figure 6 G800 Octal Port Appliance Device Status This LED corresponds to the status of the Gateway Series appliance See Frequently Asked Questions on page 80 for more information m Gigabit Ethernet The 10 100 1000BaseT Ethernet port s provides the ability to connect to an internal or external network using an RJ45 interface and supports Auto MDIX It is used to pass Ethernet pack etized voice and web management data between the Gateway Series and the network See Gigabit Ethernet Port Pinouts on page 85 for more information m Second Gigabit Ethernet G400 G800 only The second 10 100 1000BaseT Ethernet port s provides the ability to connect to an inter nal or external network using an RJ45 interface and supports Auto MDIX It is used to pass Ethernet packetized voice and web manage ment data between the Gateway Series and the network See Gigabit Ethernet Port Pinouts on page 85 for more information Digium Inc Page 21 Chapter 2 Unit Installation Ethernet Status These LEDs correspond to the status of the Ethernet connection See Frequently Asked Questions on page 80 for more information USB Recovery This port can be used to perform a firmware recovery and configuration reset See Firmware Recovery and Configuration Reset on page 78 for more information Warning The USB Recover
5. Use Domain as Realm Always Auth Reject Authenticate Options Requests Media ISDN media QOS TOS settings The following settings are available Premature Media TOS for SIP Packets TOS for RTP Packets m Fax Fax related settings The following settings are available UDPTL Start of Port Range UDPTL End of Port Range Enable UDPTL Checksums UDPTL FEC Entries Digium Inc Page 54 Chapter 3 Configuration UDPTL FEC Span Use Only Even Numbered Ports Digium Inc Page 55 Chapter 3 Configuration T1 E1 This section provides the ability to configure the T1 E1 hardware in the Gateway Series appliance Included are the following sections m General General options for T1 E1 configuration The following set tings are available Locale Use Internal Timing System Timing m Port Port specific options for interface type and signaling The fol lowing settings are available Interface Type Description Framing Coding Line Build Out CRC4 Echo Cancellation RX Gain TX Gain Line Signaling Channel Summary Signaling Role Switchtype Q SIG Channel Mapping Enable Caller ID PRI Dial Plan for Dialed Number Digium Inc Page 56 Chapter 3 Configuration PRI Dial Plan for Dialing Number International Prefix National Prefix Local Prefix Private Prefix Unknown Prefix
6. Configuration Call Routing Rules This section provides the ability to add and modify call routing rules A call routing rule determines how a call is handled based upon certain characteristics such as inbound channel and DID It is also possible to manipulate matched numbers before connecting outbound calls The following settings are available Simple Entry Mode Name Call Comes in From Match All Calls Before connecting the call trim X digits from the front and then prepend the digits Y to the number Set the Caller ID Name to Set the Caller ID Number to Send Call Through Failover Call Through Number Digium Inc Page 60 Chapter 3 Configuration System Administrators This section provides the ability to add and modify system administrators for access to the Gateway Series web GUI The following settings are available a Full Name m Username m Email Address m Password m Password Confirmation Language Digium Inc Page 61 Chapter 3 Configuration IP Configuration This section provides the ability to configure IP options for the Gateway Series appliance See IP Configuration on page 36 for more information The following settings are available Hostname Obtain an IP Address via DHCP System IP Address Network Mask Gateway Address DNS Addresses Also Continue Using Default Install IP Address Reload Remote Config on Reboot Get Config Server from Option 66 via DHCP Configuration Server Forma
7. Global SIP Settings This section provides the ability to add and modify global SIP settings These settings are for experienced administrators only Please take care when modifying any of these settings The default values should be sufficient for most applications Included are the following sections a Networking General NAT RTP RTCP and DTMF settings The following settings are available UDP Bind Port Enable TCP TCP Bind Port TCP Authentication Timeout TCP Authentication Limit Enable Hostname Lookup Local Network Local Network List Subscribe Network Change Event Match External Address Locally Dynamic Exclude Static Externally Mapped TCP Port External Hostname Hostname Refresh Interval Start of RTP Port Range End of RTP Port Range m Parsing and Compatibility General SIP methods Caller ID timer configuration and outbound registrations The following settings are available Strict RFC Interpretation Digium Inc Page 53 Chapter 3 Configuration Send Compact Headers SDP Owner Disallowed SIP Methods Shrink Caller ID Maximum Registration Expiry Minimum Registration Expiry Default Registration Expiry Registration Timeout Number of Registration Attempts m Security SIP domains and authentication settings The following set tings are available Match Auth Username Realm
8. Page 17 Chapter 2 Unit Installation Shipment Inspection The following items are included in shipment of a Gateway Series appliance Gateway Series appliance Power cord with attached T1 E1 loopback plug Mounting brackets 2 each Bracket mounting screws 8 32 black truss head Phillips 3 16 length 6 each Side by side mounting screws 6 32 pan head Phillips 3 16 length 3 each Side by side mounting shoulder washers 3 each Rubber feet 4 each Ground nut Double crimp ground ring terminal Quickstart Guide Note After inspecting the shipment Digium requires that the appliance be registered for support eligibility Unregistered appliances are not eligible for Digium support Please refer to Free Installation Support on page 84 for additional information on how to obtain assistance from Digium Technical Support Digium Inc Page 18 Chapter 2 Unit Installation Front Panel Identification This section describes the components on the front panel of the Gateway Series models USB Recovery T1 E1 Gigabit Status Ethernet Device L Status Ethernet T1 E1 Status Port Figure 4 G100 Single Port Appliance Digium Inc Page 19 Chapter 2 Unit Installation USB Recovery i T1 E1 Gigabit Status Ethernet 3200 Device Status Ethernet T1 E1 Status Port Figure 5 G200 Dual Port Appliance Digium Inc Page 20 Chapter 2 Unit Installation USB Recovery T1 E1 Gigabit Status
9. Refer to the note on page 38 for proper syntax when specifying the path and configuration database file The Interface options for the G400 and G800 models are specified below a Enable Untagged Traffic If disabled this option will prevent traffic which is not VLAN tagged from passing over this interface a Obtain an IP Address via DHCP If a DHCP server exists on the same network as the Gateway Series appliance this feature may be enabled for the IP address to be dynamically assigned via DHCP Note It is recommended that this feature be disabled if the DHCP server is not configured to always provide the same IP address based on MAC address If this is the case the Gateway Series appliance s network settings should be manually configured The MAC addresses of the Gateway Series appliance are printed on a label on the back of the unit m System IP Address If Obtain an IP Address via DHCP is disabled specify the static IP address for the Gateway Series appliance Note If a static IP address is assigned using this feature the Gateway Series appliance will immediately be unresponsive from its old IP address It may take up to 15 seconds for the new IP address to be assigned and functional The new IP address of the Gateway Series appliance must be entered into the browser and Digium Inc Page 43 Chapter 2 Unit Installation HTTPS e g https IP must be used If you do not connect using HTTPS a browser error will be displ
10. be certain to copy the contents from that new directory to the root i e parent directory of an empty USB flash drive Any new directory created by a decompression utility should not be copied Digium Inc Page 78 Chapter 4 Troubleshooting Next power off the Gateway Series appliance Note For hardware revisions A3 and earlier the Gateway Series appliance must remain powered off for 60 seconds in order to guarantee proper startup See the label on the back of the Gateway Series appliance to determine the hardware revision Then insert the USB flash drive into the USB Recovery port Power on the Gateway Series appliance The Gateway Series appliance will boot from the USB Recovery port and process the recovery image which was placed on the USB flash drive Warning Do not disconnect power during this process The recovery process will take at least 3 minutes to complete During this process the Device Status LED will turn red for a fraction of a second Then it will turn amber for less than a minute Next it will run red for about 2 minutes Lastly the Device Status LED will remain off At this point it is safe to power off the Gateway Series appliance Remove the USB flash drive and power cycle the Gateway Series appliance Digium Inc Page 79 Chapter 4 Troubleshooting Frequently Asked Questions What do the colors of the Device Status LED indicate Steady Red Hardware is initializing Blinking Red A software
11. interleaving bits one after the other mux multiplexer A device which transmits multiple signals over a single communications line or channel See multiplexing node A terminal in a computer network Digium Inc Page 95 Appendix C Glossary and Acronyms NT Network Termination A device connecting the customer s telephone or data equipment to the local ISDN exchange carrier s line NT devices are connected to TE devices PBX Private Branch Exchange A smaller version of a phone company s large central switching office Example Asterisk PCI peripheral component interconnect A standard bus used in most computers to connect peripheral devices POP Point of Presence The physical connection point between a network and a telephone network A POP is usually a network node serving as the equivalent of a CO to a network service provider or an interexchange carrier POTS Plain Old Telephone Service The public switched telephone network PSTN is the network of the world s public circuit switched telephone networks Originally a network of fixed line analog telephone systems the PSTN is now almost entirely digital and now includes mobile as well as fixed telephones PPP Point to Point Protocol Type of communications link that connects a single device to another single device such as a remote terminal to a host computer Digium Inc Page 96 Appendix C Glossary and Acronyms PRI Primary Rate ISDN PSTN Public Swit
12. IP Address Displays the factory default IP address assigned to the Gateway Series appliance This address is accessible only on the first physical interface for untagged traffic Default Install Mask Displays the factory default network mask of the Gateway Series appliance a DNS Addresses Specify up to 3 DNS servers to be used by the Gate way Series appliance A DNS server may also be referred to as a nam eserver IP for SSL Certificate Take the IP address for SSL certificate used to secure the admin interface from a specified Interface The Gateway Series appliance is capable of loading its configuration from a configuration server on reboot This allows Gateway Series appliances to be quickly and easily deployed at multiple locations with minimal interaction from an administrator In order to generate a configuration to place on a configuration server configure a Gateway Series appliance generate a backup from the web Digium Inc Page 41 Chapter 2 Unit Installation GUI as described in Backups on page 73 and place the backup file on the configuration server at the path described below Note The format of the path to the configuration server is protocol user password hostname or ip path The protocol may be either tftp ftp or http The Gateway Series appliance will request a configuration database with the filename of xxxxxxxxxxxx tgz where XXXXXXXXXXXX 1s the unit s first MAC address from the conf
13. The capacity to carry traffic Higher bandwidth indicates the ability to transfer more data in a given time period bit The smallest element of information in a digital system A bit can be either a zero or a one Digium Inc Page 89 Appendix C Glossary and Acronyms bps bits per second A measurement of transmission speed across a data connection BRI Basic Rate ISDN broadband Broadband transmission shares the bandwidth of a particular medium copper or fiber optic to integrate multiple signals The channels take up different frequencies on the cable integrating voice data and video over one line channel A generic term for an individual data stream Service providers can use multiplexing techniques to transmit multiple channels over a common medium Cat5 Twisted pair cable for carrying signals for 10 100 Ethernet telephony and video Cat5 was superseded by Cat5e Cat5e Twisted pair cable for carrying signals for Gigabit Ethernet telephony and video Digium Inc Page 90 Appendix C Glossary and Acronyms CLEC Competitive Local Exchange Carrier A term for telephone companies established after the Telecommunications Act of 1996 deregulated the LECs CLECs compete with ILECS to offer local service See also LEC and ILEC CO Central Office The CO houses local switching equipment All local access lines in a particular geographic area terminate at this facility which is usually owned and operat
14. configured The MAC addresses of the Gateway Series appliance are printed on a label on the back of the unit System IP Address If Obtain an IP Address via DHCP is disabled specify the static IP address for the Gateway Series appliance Note If a static IP address is assigned using this feature the Gateway Series appliance will immediately be unresponsive from its old IP address It may take up to 15 seconds for the new IP address to be assigned and functional The new IP address of the Gateway Series appliance must be entered into the browser and HTTPS e g https IP must be used If you do not connect using HTTPS a browser error will be displayed Network Mask If Obtain an IP Address via DHCP is disabled specify the network mask for the Gateway Series appliance Gateway Address If Obtain an IP Address via DHCP is disabled specify the gateway address for the Gateway Series appliance The gateway address is usually the address of the router on the network Digium Inc Page 37 Chapter 2 Unit Installation DNS Addresses If Obtain an IP Address via DHCP is disabled specify up to 3 DNS servers to be used by the Gateway Series appli ance A DNS server may also be referred to as a nameserver a Also Continue Using Default Install IP Address Leaving this option enabled will allow the Gateway Series appliance to listen for network requests on its factory default IP address Note For security purposes it is recommended th
15. interference or interference from other pairs in the same bundle USB Universal Serial Bus Industry standard defining communication protocols cables and connectors used in a bus for connection communication and power between electronic devices and computers Digium Inc Page 99 Appendix C Glossary and Acronyms V Volts VoIP Voice over Internet Protocol Technology used for transmitting voice traffic over a data network using the Internet Protocol Digium Inc Page 100
16. CE ium Gateway Series G100 G200 G400 G800 D eee Administrator Manual 601 00020 Rev B Digium Inc 445 Jan Davis Drive Huntsville AL 35806 gt United States 1u m Main Number 1 256 428 6000 Tech Support 1 256 428 6161 U S Toll Free 1 877 344 4861 Sales 1 256 428 6262 www digium com www asterisk org www asterisknow org Digium Inc 2013 All rights reserved No part of this publication may be copied distributed transmitted transcribed stored in a retrieval system or translated into any human or computer language without the prior written permission of Digium Inc Digium Inc has made every effort to ensure that the instructions contained in this document are adequate and error free The manufacturer will if necessary explain issues which may not be covered by this documentation The manufacturer s liability for any errors in the documents is limited to the correction of errors and the aforementioned advisory services This document has been prepared for use by professional and properly trained personnel and the customer assumes full responsibility when using it Adobe and Acrobat are registered trademarks and Acrobat Reader is a trademark of Adobe Systems Incorporated Asterisk Digium Switchvox and AsteriskNOW are registered trademarks and Asterisk Business Edition AsteriskGUI and Asterisk Appliance are trademarks of Digium Inc Any other trademarks mentioned in the
17. EMC standards An example of a suitable ferrite is part number 28A2025 0A0 from Laird Signal Integrity Products available worldwide at www digikey com 2 T1 E1 Port s Note Use only shielded cables to ensure compliance with the International EMC standards 3 Power Cord Digium Inc Page 32 Chapter 2 Unit Installation Connecting to the Gateway Series The Gateway Series web GUI may be accessed by either its DHCP or statically assigned IP address The following browsers are supported Windows XP Vista 7 Chrome 8 0 Firefox 3 5 12 0 Internet Explorer 8 Safari 5 0 Mac OS X Firefox 3 5 12 0 Safari 5 04 Linux Firefox 3 5 12 0 Connecting via DHCP assigned IP address If a DHCP server exists on the network that the Gateway Series appli ance will be placed on connect one end of an Ethernet cable to the Gateway Series appliance s first Ethernet port and the other end to an Ethernet connection on a network switch or hub This step will con nect your Gateway Series appliance to your network so that the Gate way Series web GUI may be accessed from your network Using a Gateway Series supported web browser open a browser window from a computer on your network and enter the IP address for the Gateway Series appliance using HTTPS e g https IP J If you do not connect using HTTPS a browser error will be displayed The IP address for the Gateway Series web GUI will be assigned by the DHCP server on the network T
18. M 1 Note Digium does not provide support for unregistered products Digium Inc Page 84 Appendix A Pin Assignments All RJ45 8P8C ports labeled ETH on the Gateway Series appliance are 8 pin The pin assignments are identified in Table A 1 Note Category 5e or Category 6 cables are required for Gigabit 1Gbps operation up to 100 meters Category 5 cables will work for short runs but the link speed may be limited over long distances Table A 1 Gigabit Ethernet Port Pinouts Diagram Pin Description Pin 1 Pin 8 1 Bi directional pair A Bi directional pair A Bi directional pair B j N Bi directional pair C Bi directional pair C Bi directional pair B Bi directional pair D o NIAJ Bi directional pair D Digium Inc Page 85 Appendix A Pin Assignments All RJ45 8P8C ports labeled T7 E on the Gateway Series appliance are 8 pin RJ45 jacks are also commonly referred to as RJ48 when used for telecommunication The pin assignments are identified in Table A 2 Table A 2 RJ45 T1 E1 Port Connector Pin Description 1 Rx Ring N Rx Tip Unused Tx Ring Tx Tip Unused Pin 8 Pin 1 Unused oo NIAJ ny AJ o Unused Digium Inc Page 86 Appendix B Specifications This appendix provides specifications required environmental conditions and maximum power co
19. ading Secure heavy cables with external cable trays Important If rack mounting install the Gateway Series appliance in a rack so that the amount of airflow required for safe operation is not compromised Digium Inc Page 26 Chapter 2 Unit Installation Important If the Gateway Series appliance is installed in a system that is in turn installed in a closed or multi unit rack assembly the operating ambient temperature of the rack environment may be significantly greater than the room ambient While the maximum safe operating temperature is 50 C consideration should be given to installing the unit in an environment compatible with the maximum recommended ambient temperature of 45 C for long term reliability and maximum performance Single Unit Rack Mount In order to rack mount the Gateway Series appliance by itself place one of the short mounting brackets on the front of one side of the Gateway Series appliance Line up the holes from the mounting bracket to the threaded holes on the front side of the Gateway Series appliance Two 8 black truss head screws should be inserted and turned clockwise to fasten the mounting bracket Do not over tighten Repeat these steps when installing the optional long mounting bracket not supplied part number 3244 00042 on the other side of the Gateway Series appliance Then use another 2 8 black truss head screws on each mounting bracket to secure the Gateway Series appliance to a rac
20. an Ethernet cable to the Gateway Series appliance s first Ethernet port and the other end to an Ethernet connection on a computer That computer will need to use the network configuration listed below This step will Digium Inc Page 34 Chapter 2 Unit Installation connect your Gateway Series appliance to your computer so that the Gateway Series web GUI may be accessed from your computer Network settings for computer connecting to Gateway Series IP 192 168 69 2 Netmask 255 255 255 0 Broadcast 192 168 69 255 2 Using a Gateway Series supported web browser open a browser window and enter the IP address for the Gateway Series appliance using HTTPS e g https 7P If you do not connect using HTTPS a browser error will be displayed The default IP address for the Gateway Series web GUI is 192 168 69 1 The default username for the Gateway Series web GUI is admin and the default password is admin 3 Itis highly recommended that the admin password be changed using the System Administrators menu on the web GUI 4 Next the IP configuration options should be configured on the Gateway Series appliance See IP Configuration on page 36 Digium Inc Page 35 Chapter 2 Unit Installation IP Configuration The general networking and configuration server options in the Gateway Series web GUI should be configured before others The IP configuration menus for the G100 and G200 models differ from those of the G400 and G400 m
21. at this feature be disabled after initial IP configuration is complete After this feature is disabled the Gateway Series appliance will be accessible only from the IP address that is assigned by the DHCP server or statically configured Factory Default IP Address Displays the factory default IP address assigned to the Gateway Series appliance Default Install Mask Displays the factory default network mask of the Gateway Series appliance The Gateway Series appliance is capable of loading its configuration from a configuration server on reboot This allows Gateway Series appliances to be quickly and easily deployed at multiple locations with minimal interaction from an administrator In order to generate a configuration to place on a configuration server configure a Gateway Series appliance generate a backup from the web GUI as described in Backups on page 73 and place the backup file on the configuration server at the path described below Note The format of the path to the configuration server is protocol user password hostname or ip path The protocol may be either Digium Inc Page 38 Chapter 2 Unit Installation tftp ftp or http The Gateway Series appliance will request a configuration database with the filename of xxxxxxxxxxxx tgz where XXXXXXXXXXXXx is the unit s first MAC address from the configuration server The MAC addresses of the Gateway Series appliance are printed on a label on the ba
22. ayed m Network Mask If Obtain an IP Address via DHCP is disabled specify the network mask for the Gateway Series appliance m Gateway Address If Obtain an IP Address via DHCP is disabled specify the gateway address for the Gateway Series appliance The gateway address is usually the address of the router on the network m Static Routes This option can be used to force the Gateway Series appliance to use a specific gateway interface to reach specific net works or group of networks a VLAN Networks Enabled If enabled this option allows you to define a VLAN interface to be associated with the physical interface For each VLAN you may select the VLAN ID and IP for the VLAN either statically or via DHCP Each VLAN has all the capabilities available for untagged interfaces There can be 2 VLANs configured for each physical interface Digium Inc Page 44 Chapter 3 Configuration The Gateway Series appliances have a variety of configuration options This chapter provides information on how to use the Gateway Series web GUI to configure an appliance without the need of command line tools and an overview of the available configuration sections Context sensitive help buttons are provided above most sections of the Gateway Series web GUI Clicking on a help button will open a new window which contains a detailed description of the options available for that section The help buttons appear as Digium Inc Page 45 Chapter 3 Co
23. ched Telephone Network A communications network which uses telephones to establish connections between two points Also referred to as the dial network PTMP JPoint to Multipoint A connection where data is broadcast between more than two endpoints PTP Point to Point A connection restricted to two endpoints PTT Post Telegraph and Telephone The government agencies in many countries that traditionally operated and monopolized the public postal telegraph and telephone services QoS Quality of Service A set of quality requirements for telephone service RBOC Hegional Bell Operating Companies The creation of Regional Bell Operating Companies were a result of AT amp T s telephone monopoly being broken up in 1983 REN Ringer Equivalence Number An arbitrary value which denotes the electrical load a telephone ringer has on a line Digium Inc Page 97 Appendix C Glossary and Acronyms RJ11 A six pin jack typically used for connecting telephones modems and fax machines in residential and business settings to PBX or the local telephone CO RJ45 8P8C un keyed modular connector type for Ethernet over twisted pair Predominantly used in LAN and uses Unshielded Twisted Pair cable RJ48 8P8C modular connector type for T1 and ISDN termination over twisted pair While RJ45 and RJ48 use the same connector they differ in their wiring RJ48 is commonly seen on T1 lines and uses Shielded Twisted Pair cable SIP Session In
24. ck of the unit FTP and HTTP normally do not require a username and password The Configuration Server options for the G100 and G200 models are specified below Reload Remote Config on Reboot Leaving this option enabled will allow the Gateway Series appliance to request that its configuration be reloaded from a configuration server on every reboot Note If this feature will not be used it is recommended that it be disabled m Get Config Server from Option 66 via DHCP If Obtain an IP Address via DHCP is enabled and the DHCP server specifies the path and configuration database file on the configuration server using Option 66 this feature may be enabled for all Gateway Series configu ration settings to be automatically configured using a configuration server The Reload Remote Config on Reboot option must be enabled in order to activate this feature Refer to the note on page 38 for proper syntax when specifying the path and configuration database file a Configuration Server If Obtain an IP Address via DHCP is enabled and Get Config Server from Option 66 via DHCP is dis abled the path to the configuration server may be statically defined using this option The Reload Remote Config on Reboot option must be enabled in order to activate this feature Refer to the note on page 38 for proper syntax when specifying the path and configuration database file Digium Inc Page 39 Chapter 2 Unit Installation Maintenance
25. crews not supplied on each mounting bracket to secure both Gateway Series appliances to a rack Digium Inc Page 28 Chapter 2 Unit Installation Figure 7 Side by side Rack Mounting Wall Mount In order to wall mount the Gateway Series appliance the short mounting brackets should be flipped and rotated and fastened on the middle of the right and left sides of the Gateway Series appliance as shown in Figure 8 on page 30 The unit should be mounted at or below eye level to properly view the LEDs In addition the Gateway Series appliance should be properly oriented as shown in Figure 8 Orientations other than what is shown in Figure 8 are not acceptable Digium Inc Page 29 Chapter 2 Unit Installation If the Gateway Series appliance is placed in the right side down orientation the 2 remaining 8 black truss head mounting screws should be fully inserted into the screw holes near the front of the right side of the Gateway Series appliance In addition the three 6 pan head screws should be fully inserted into the side by side holes on the right side of the first Gateway Series appliance Note The Gateway Series appliance must be properly grounded for safety reasons If the unit is not properly grounded damage could arise to the unit and or other equipment connected to the unit Right side down A o EI Front side Back side Left side Ri
26. ctions Backups on page 73 m Software Updates on page 74 m System Clock on page 75 m System Reset on page 76 Digium Inc Page 72 Chapter 3 Configuration Backups This section provides the ability to create and restore a backup Included are the following sections Download Backup Download a backup in database format Note At least one configuration change must be made before a backup can be generated and downloaded In order to revert to the stock configuration the factory reset feature referenced in the section titled System Reset on page 76 may be used Restore a Backup Restore a backup in database format Digium Inc Page 73 Chapter 3 Configuration Software Updates This section provides the ability to perform a software update for the Gateway Series appliance If the Gateway Series appliance is connected to the Internet you will be prompted if there is a newer version of the software available and offered to automatically download and install it Depending on the speed of your Internet connection it may take a few minutes to complete downloading The software update will take about 10 minutes to complete If the Gateway Series appliance is not connected to the Internet the latest software can be obtained at http downloads digium com pub telephony gateway firmware Save the firmware file to your desktop Then manually install it from the Software Updates section Note While many software versi
27. ctromagnetic Interference Unwanted electrical noise full duplex Data transmission in two directions simultaneously Digium Inc Page 92 Appendix C Glossary and Acronyms FXO Foreign Exchange Office Receives the ringing voltage from an FXS device Outside lines are connected to FXO ports FXS Foreign Exchange Station Initiates and sends ringing voltage Phones are connected to FXS ports G 711 A recommendation by the Telecommunication Standardization Sector ITU T for an algorithm designed to transmit and receive mulaw PCM voice and A law at a digital bit rate of 64 kbps G 723 1 A recommendation by the Telecommunication Standardization Sector ITU T for an algorithm designed to transmit and receive audio at 6 3 kbps or 5 3 kbps G 729a A recommendation by the Telecommunication Standardization Sector ITU T for an algorithm designed to transmit and receive audio at 8 kbps H 323 A recommendation by the Telecommunication Standardization Sector ITU T for multimedia communications over packet based networks Digium Inc Page 93 Appendix C Glossary and Acronyms HDLC High Level Data Link Control A bit oriented synchronous data link layer protocol developed by the International Organization for Standardization ISO IAX Inter Asterisk eXchange The native VoIP protocol used by Asterisk It is an IETF standard used to enable VoIP connections between Asterisk servers and between servers and clients tha
28. ded electrostatic discharge ESD wrist strap while handling the device The Electrical Hazard Symbol indicates a possibility of electrical shock when operating this unit in certain situations To reduce the risk of damage or injury follow all steps or procedures as instructed gt gt gt Digium Inc Page 5 Important Safety Instructions Servicing Do not attempt to service this unit There are no user serviceable parts inside Refer servicing to qualified service personnel Batteries The batteries in the unit are not user serviceable Refer servicing to qualified service personnel gt gt CAUTION Risk of explosion if battery is replaced by an incorrect type Batteries should be disposed of according to the local laws and regulations of your region ATTENTION II y a danger d explosion s il y a remplacement incorrect de la batterie Remplacer uniquement avec une batterie du m me type ou d un type equivalent recommand par le constructeur Mettre au rebut les batteries usages conform ment aux instructions du fabricant Water and Moisture Do not spill liquids on this unit Do not operate this equipment in a wet environment Heat Do not operate or store this product near heat sources such as radiators air ducts areas subject to direct intense sunlight or other products that produce heat Caution To reduce the risk of fire use only No 26 AWG or larger telecommunication wiring for network connecti
29. document are the property of their respective owners Digium Inc Page 2 Compliance Information Compliance information for this product is available at http www digium com compliance Digium Inc Page 3 Introduction to Gateway Series Documentation This manual contains product information for the Gateway Series appliances Be sure to refer to any supplementary documents or release notes that were shipped with your equipment The manual is organized in the following manner Chapter e per Title Description Appendix 1 Overview Identifies the features of your unit 2 Unit Installation Provides instructions for installing the unit 3 Configuration Provides instructions on how to configure the unit 4 Troubleshooting Explains resolutions to common problems and frequently asked questions pertaining to unit installation and usage A Pin Assignments Describes the states supported by the unit B Specifications Details unit specifications P Iu C Glossary and Defines terms related to this product y Pp Acronyms Digium Inc Page 4 Symbol Definitions Caution statements indicate a condition where damage to the unit or its configuration could occur if operational procedures are not followed To reduce the risk of damage or injury follow all steps or procedures as instructed The ESD symbol indicates electrostatic sensitive devices Observe precautions for handling devices Wear a properly groun
30. e 86 for pin assignments How can the Gateway Series software be reinitialized without modifying any configuration settings The Gateway Series software can be reinitialized without modifying any configuration settings by following the steps described below 1 Press the reset switch once 2 The status LED will flash amber for 5 seconds 3 The status LED will flash red for 2 seconds acknowledging the reinitialization request 4 The Gateway Series appliance will restart itself 5 The status LED will turn green once the reinitialization is complete How can the Gateway Series GUI password be reset to its default without modifying any configuration settings Digium Inc Page 81 Chapter 4 Troubleshooting The Gateway Series GUI password can be reset to its default without modifying any configuration settings by following the steps described below 1 Press the reset switch once 2 The status LED will start flashing amber 3 Press the reset switch again while the status LED flashes amber 4 The status LED will flash green for 2 seconds acknowledging the reset password request 5 The password is set back to its default i e admin There is a slight echo How can I adjust the sound quality First verify that the Echo Cancellation option under the Port menu of TI EI Settings is enabled If it is not enable it If echo persists adjust the RX Gain and TX Gain options on the same menu For the gain options it i
31. ed by an ILEC CPE Customer Premises Equipment Terminal equipment which is connected to the telecommunications network and which resides within the home or office of the customer This includes telephones modems terminals routers and television set top boxes DAHDI Digium Asterisk Hardware Device Interface A telephony project dedicated to implementing a reasonable and affordable computer telephony platform into the world marketplace In addition the collective name for the Digium provided drivers for Digium telephony interface products DSO Digital Signal Level 0 A voice grade channel of 64 kbps The worldwide standard speed for digitizing voice conversation using PCM Pulse Code Modulation Digium Inc Page 91 Appendix C Glossary and Acronyms DS1 Digital Signal Level 1 1 544 Mbps in North America T1 and Japan J1 up to 24 voice channels DSOs 2 048 Mbps in Europe E1 up to 32 voice channels DSOs DS1 T1 E1 lines are part of the PSTN DS3 Digital Signal Level 3 T3 in North America and Japan E3 in Europe Up to 672 voice channels DSOs DS3 T3 E3 lines are not part of the PSTN DTMF Dual Tone Multi Frequency Push button or touch tone dialing E1 The European equivalent of North American T1 transmits data at 2 048 Mbps up to 32 channels DSOs E3 The European equivalent of North American T3 transmits data at 34 368 Mbps up to 512 channels DSOs Equivalent to 16 E1 lines EMI Ele
32. eee eene 89 Digium Inc Page 8 Figure 1 Figure 2 Figure 3 Figure 4 Figure 5 Figure 6 Figure 7 Figure 8 Figure 9 Figure 10 Figure 11 Figure 12 Digium Inc List of Figures TDM PBX to VoIP Scenario 13 VoIP PBX to TDM Scenario 13 TDM PBX to TDM and VoIP Scenario 14 G100 Single Port Appliance 19 G200 Dual Port Appliance 0 20 G800 Octal Port Appliance 21 Side by side Rack Mounting 29 Acceptable Wall Mount Orientation 30 IP Configuration Menu for G100 G200 36 IP Configuration Menu for G400 G800 40 Login Screen esaa s rrara ni eenei ee 46 Main Memu sem aiia MR Rees Rer Rer a i 48 Page 9 List of Tables Table 1 Gateway Series Models 23 Table A 1 Gigabit Ethernet Port Pinouts 85 Table A 2 RJ45 T1 E1 Port Connector 86 Digium Inc Page 10 Chapter 1 Overview Digium s Gateway Series is a converged media gateway product line designed to interface between TDM T1 E1 and IP networks SIP The Gateway Series connects legacy telephone systems to IP networks and seamlessly integrates VoIP PBXs with the PSTN Powered by innovative hardware and software solutions Digium s Gateway Series are managed by a simple intuitive web based interface Digium Inc Page 11 Chapter 1 Ove
33. equipment connected to or sharing the rack the equipment rack should be properly earth grounded Refer to the manufacturer of the rack for instructions on how to properly earth ground the rack Important Use only a grounded electrical outlet when connecting the Gateway Series appliance to a power source If you do not know whether the outlet is grounded consult with a qualified electrician Digium Inc Page 25 Chapter 2 Unit Installation Mounting The included hardware allows the Gateway Series appliance to be wall mounted rack mounted side by side with another Gateway Series appliance or placed flat on a level surface If a single Gateway Series appliance is to be rack mounted the optional long mounting bracket not supplied part number 3244 00042 must be used The optional long mounting bracket can be ordered by contacting a Digium reseller or Digium directly Important Reliable earth grounding of rack mount equipment should be maintained Particular attention should be given to provide connection other than direct connections to the branch circuit e g use of power strips Important Mounting of the Gateway Series appliance in a rack should be such that no hazardous condition is achieved due to uneven mechanical loading Do not place heavy objects on top of the unit or pull down on the mounted unit Consider the mechanical loading of external cables The weight of the cables can pull on the unit and create uneven lo
34. er 4 Troubleshooting for more details The following settings are available Run Port Loopback Test m Test Port Digium Inc Page 69 Chapter 3 Configuration Advanced Debugging This section provides the ability to record and download debug logs for troubleshooting Included are the following sections a Debugging Sessions in Progress Displays existing logs or recording sessions in progress m Start a New Debugging Session TCP traffic gateway logging and system logging settings for starting a new debugging session The fol lowing settings are available TCP Traffic Capture Only SIP Packets Length of TCP Packet Capture Gateway Log Gateway Log Length Debug Level SIP Debug DTMF Debug PRI Debug PRI Debug Level Capture Port System Log System Log Length Digium Inc Page 70 Chapter 3 Configuration Technical Support This section provides the ability to enable remote access for Digium Support Personnel to access the Gateway Series appliance for support purposes The following settings are available Change Remote Access Status to Username Password Shell Access Port Administration Interface Port Digium Inc Page 71 Chapter 3 Configuration Maintenance This section provides the ability to perform configuration backups perform system updates set the system clock reboot and restore factory settings Included are the following se
35. ght side Figure 8 Acceptable Wall Mount Orientation Digium Inc Page 30 Chapter 2 Unit Installation Level Surface In order to place the Gateway Series appliance flat on a level surface the rubber feet should be adhered to the 4 corners of the bottom of the Gateway Series appliance This will help secure the Gateway Series appliance to the surface it is placed on Note The Gateway Series appliance must be properly grounded for safety reasons If the unit is not properly grounded damage could arise to the unit and or other equipment connected to the unit Digium Inc Page 31 Chapter 2 Unit Installation Connecting Ports A description of each of the front panel connectors on a Gateway Series appliance is available in the section titled Front Panel Identification on page 19 Please refer to that section to determine what should be connected to each connector Caution This unit must be connected to the Telecommunications Network in your country using an approved line cord e g for Australia use only line cords complying with AS CA 008 2010 Caution f Connect only equipment approved for use in your specific country to the telecommunications network voltage circuit ports Connections to a Gateway Series appliance should be made in the following order 1 Gigabit Ethernet Port s Note G400 G800 only Install a ferrite to the Ethernet cable that connects to each Ethernet port to ensure compliance with the
36. he DHCP server on the network will need to be accessed to determine the IP address assigned to the Digium Inc Page 33 3 4 Chapter 2 Unit Installation Gateway Series appliance The default username for the Gateway Series web GUI is admin and the default password is admin Note The Gateway Series appliance may also be accessed by its hostname The hostname will be in the format of Gx00 aa bb cc where x is for G100 2 for G200 4 for G400 or 8 for G800 aa is the 6th to last and 5th to last alphanumeric of the unit s first MAC address bb is the 4th to last and 3rd to last alphanumeric of the unit s first MAC address and cc is the 2nd to last and very last alphanumeric of the unit s first MAC address The MAC addresses of the Gateway Series appliance are printed on a label on the back of the unit For example if the first MAC address of a G200 Gateway Series appliance is B2432B187135 the hostname will be G200 18 71 35 HTTPS e g https IP must be used If you do not connect using HTTPS a browser error will be displayed It is highly recommended that the admin password be changed using the System Administrators menu on the web GUI Next the IP configuration options should be configured on the Gateway Series appliance See IP Configuration on page 36 Connecting via Statically assigned IP address If a DHCP server does not exist on the network that the Gateway Series appliance will be placed on connect one end of
37. iguration server The MAC addresses of the Gateway Series appliance are printed on a label on the back of the unit FTP and HTTP normally do not require a username and password The Configuration Server options for the G400 and G800 models are specified below Reload Remote Config on Reboot Leaving this option enabled will allow the Gateway Series appliance to request that its configuration be reloaded from a configuration server on every reboot Note If this feature will not be used it is recommended that it be disabled m Get Config Server from Option 66 via DHCP If Obtain an IP Address via DHCP is enabled on an Interface tab and a DHCP server specifies the path and configuration database file on the configuration server using Option 66 this feature may be enabled for all Gateway Series configuration settings to be automatically configured using a configuration server The Reload Remote Config on Reboot option must be enabled in order to activate this feature Refer to the note on page 38 for proper syntax when specifying the path and configuration database file Digium Inc Page 42 Chapter 2 Unit Installation Configuration Server If Obtain an IP Address via DHCP is enabled on an Interface tab and Get Config Server from Option 66 via DHCP is disabled the path to the configuration server may be statically defined using this option The Reload Remote Config on Reboot option must be enabled in order to activate this feature
38. ion This equipment is intended for use in Restricted Access Areas only where equipotential bonding has been applied Grounding The Gateway Series appliance must be properly earth grounded for safety reasons If the unit is not properly earth grounded the unit and or other equipment connected to the unit could be damaged If a Gateway Series appliance is damaged while it is improperly grounded the warranty on the Gateway Series appliance is void A ground lug is located on the opposite side from the front panel of a Gateway Series appliance Attach an appropriate length and gauge of wire to the double crimp ground ring terminal The wire length should be as short as possible and gauge should be 18 AWG or greater Stranded or solid wire is acceptable Wire is not provided with the Gateway Series Digium Inc Page 24 Chapter 2 Unit Installation appliance Double crimp the ground ring terminal to the wire Next slide the ground ring terminal over the ground lug Then fasten the ground ring terminal to the ground lug using the ground nut The ground nut must be turned clockwise to tighten it onto the ground lug The opposite end of the wire that is connected to the ground ring terminal should be securily fastened to an unpainted metalic section of a properly earth grounded equipment rack A connector for the opposite end of the wire is not provided with the Gateway Series appliance Note Taking into consideration the requirements of all
39. itiation Protocol An IETF standard for setting up sessions between one or more clients It is currently the leading signaling protocol for Voice over IP gradually replacing H 323 T1 A dedicated digital carrier facility which transmits up to 24 voice channels DSOs and transmits data at 1 544 Mbps Commonly used to carry traffic to and from private business networks and ISPs T3 A dedicated digital carrier facility which consists of 28 T1 lines and transmits data at 44 736 Mbps Equivalent to 672 voice channels DSOs Digium Inc Page 98 Appendix C Glossary and Acronyms TDM Time Division Multiplexer A device that supports simultaneous transmission of multiple data streams into a single high speed data stream TDM combines signals by interleaving bits one after the other TE Terminal Equipment A device that is established as a point of termination of a communications circuit or channel Terminal equipment comprises all customer premises equipment CPE TE devices are connected to NT devices telco A generic name which refers to the telephone companies throughout the world including RBOCs LECs and PTTs tip and ring The standard termination on the two conductors of a telephone circuit named after the physical appearance of the contact areas on the jack plug twisted pair Two copper wires commonly used for telephony and data communications The wires are wrapped loosely around each other to minimize radio frequency
40. k Digium Inc Page 27 Chapter 2 Unit Installation Side by side Rack Mount In order to rack mount the Gateway Series appliance side by side with another Gateway Series appliance place one of the short mounting brackets on the front of the left side of the first Gateway Series appliance Line up the holes from the mounting bracket to the threaded holes on the front of the left side of the first Gateway Series appliance Two 8 black truss head screws should be inserted and turned clockwise to fasten the mounting bracket Repeat these steps when installing a short mounting bracket on the front of the right side of the second Gateway Series appliance Each of the three 6 pan head screws should be inserted into a shoulder washer as shown in Figure 7 on page 29 Make sure the narrow side of the shoulder washer is away from the head of the screw The three screws should then be inserted and turned clockwise to fasten to the side by side holes on the right side of the first Gateway Series appliance Do not overtighten the screws or the shoulder washers could be damaged Connect the first and second Gateway Series appliances together by putting the heads of three screws amp shoulder washers into the three keyed insets Then push down on the second Gateway Series appliance as shown in Figure 7 Make sure the units are flat against each other before pushing the second unit down Otherwise the shoulder washers may be damaged Use two truss head s
41. l channels and provides a G 168 compliant echo cancellation solution If not explicitly disabled in the Gateway Series web GUI the hardware based echo canceller will automatically operate and cancel all network echo within its tail range 1024 taps Digium Inc Page 15 Chapter 2 Unit Installation This chapter provides the following information Unpacking the Unit on page 17 Shipment Inspection on page 18 Front Panel Identification on page 19 Unit Identification on page 23 Hardware Installation on page 24 Note The Gateway Series appliance installation instructions are written so that they will apply to any model in the series Examples and model specific information are included as needed Digium Inc Page 16 Chapter 2 Unit Installation Unpacking the Unit When you unpack your unit carefully inspect it for any damage that may have occurred in shipment If damage is suspected file a claim with the carrier and contact the reseller from which the unit was purchased If the unit was purchased directly from Digium contact Digium Technical Support at 1 256 428 6161 Keep the original shipping container to use for future shipment or proof of damage during shipment Note Only qualified service personnel should install the unit Users should not attempt to perform this function themselves The installer must ensure that the equipment is reliably earth grounded in accordance with the National Electrical Code Digium Inc
42. nfiguration The Gateway Series appliance should already be connected to your network or computer as described in Connecting to the Gateway Series on page 33 Using a Gateway Series supported web browser open a browser window and enter the IP address for the Gateway Series appliance using HTTPS e g https IP If you do not connect using HTTPS a browser error will be displayed The login screen will be displayed An administrator username and password must be entered to proceed The default username for the Gateway Series web GUI is admin and the default password is admin Figure 11 Login Screen Digium Inc Page 46 Chapter 3 Configuration It is highly recommended that the admin password be changed using the System Administrators menu on the web GUI In addition it is highly recommended that the software on a Gateway Series appliance be updated to the latest version before proceeding with configuration See Software Updates on page 74 Digium Inc Page 47 Chapter 3 Configuration The Gateway Series web GUI is divided into the following main sections m Settings and Configuration on page 49 Logging and Reporting on page 65 a Status and Diagnostics on page 66 Maintenance on page 72 ocn um Gateway d ad v E Digium Inc Settings and Configuration Configure SP and TDA satings craste cal routing groups and niez manage ayatam administrators and aat up networking Logging and Reporting Contgu
43. nsumption for the Gateway Series appliances Physical All Units Size 8 6 x 9 0 x 1 72 21 84 x 22 86 x 4 37 cm Weight 2 lbs 12 oz 1 247 38 gm Interfaces Local Loop Access E1 T1 PRI RJ45 A K A RJ48 USB Standard Type A Receptacle Ethernet Access 10 100 1000base T RJ45 Power Standard 3 pin IEC320 C13 Environment Temperature 0 to 50 C 32 to 122 F operation 20 to 70 C 4 to 158 F storage Humidity 0 to 90 non condensing Power Requirements Voltage 100 240VAC 50 60Hz Current For G100 G200 0 5A maximum 67mA 120V or 33mA 240V typical For G400 G800 0 5A maximum 110mA 9 120V or 55mA 240V typical Digium Inc Page 87 Appendix B Specifications Power For G100 G200 10W maximum 7 5W typical For G400 G800 15W maximum 12W typical Digium Inc Page 88 Appendix C Glossary and Acronyms 8P8C 8 position 8 conductor Module connector commonly used to terminate twisted pair ANSI American National Standards Institute An organization which proposes and establishes standards for international communications asynchronous Not synchronized not timed to an outside clock source Transmission is controlled by start bits at the beginning and stop bits at the end of each character Asynchronous communications are often found in internet access and remote office applications attenuation The dissipation of a transmitted signal s power as it travels over a wire bandwidth
44. odels The IP configuration menus for each are described below Note Saving changes to the IP configuration requires a restart resulting in all active calls being dropped We recommend against making these changes during business hours r EAAAAXAXAAAEAXA e Seng these changes requires a restart al acies calls wil be dropped Vie do nct recommend making there changes durrg business hours General Networkang Opt ons Hostname Obtain an IP Adireea vis DHCP Aho Continue Using Detsl ketal IP Xmas CET Configuration Server Reload Remote Config on Rebat Gat Canty Sarver fram Option 66 ia DHCP Cam gurmen Sener ips 00045112253 db Formar Juserzsemworogihcermame or sus Figure 9 IP Configuration Menu for G100 G200 Digium Inc Page 36 Chapter 2 Unit Installation The General Networking Options for the G100 and G200 models are described below Hostname Specify the hostname of the Gateway Series appliance If a hostname is specified the Gx00 aa bb cc hostname will no longer be configured Obtain an IP Address via DHCP If a DHCP server exists on the same network as the Gateway Series appliance this feature may be enabled for the IP address to be dynamically assigned via DHCP Note It is recommended that this feature be disabled if the DHCP server is not configured to always provide the same IP address based on MAC address If this is the case the Gateway Series appliance s network settings should be manually
45. ons Static Electricity To reduce the risk of damaging the unit or your equipment do not A attempt to open the enclosure or gain access to areas where you are Aa not instructed to do so Refer servicing to qualified service personnel Save these instructions for future reference Digium Inc Page 6 TABLE OF CONTENTS Chapter 1 OVerVieW 2 ue xA m ines Senta th ce my an ele Png eave RR URNA RA A e E RD 11 Echo Cancellation llle 15 Chapter 2 Unit Installation 2 5 ol IRI RR Ix rs 16 Unpacking the Unit 0 2 0 eh 17 Shipment Inspection llle 18 Front Panel Identification lille 19 Unit Identification llli 23 Hardware Installation llle 24 Connecting to the Gateway Series 000002 33 Chapter 3 Configuratlon 2 kx E EI Rec Res eR RE ee EG 45 Settings and Configuration llle 49 Logging and Reporting 0 c eee eee 65 Status and Diagnostics 000000 eee eee 66 Maintenance ooi iira aeeoa i e a a e ai E a ATE E A EA EE 72 Chapter 4 Troubleshooting eeeeeee IB 77 Frequently Asked Questions 020000 cece eeeee 80 Free Installation Support liiis 84 Digium Inc Page 7 Table Of Contents Appendix A Pin Assignments 22 22s ler elm vm NR eee ee eee 85 Appendix B Specifications cu lr Er RR EE EE ETT RE ER 87 Appendix C Glossary and Acronyms eessee
46. ons may be available on Digium s website it is recommended to install only the latest version of the software Digium Inc Page 74 Chapter 3 Configuration System Clock This section provides the ability to set the system clock on the Gateway Series appliance and to sync it against a network time server The following settings are available Timezone a Time Set Method Manually Set the Date and Time m NTP Server Digium Inc Page 75 Chapter 3 Configuration System Reset This section provides the ability to perform a system reboot system shutdown or factory reset of the Gateway Series appliance A system shutdown will drop all current calls and cause the Gateway Series appliance to become unreachable by any method except physical access Note G100 G200 only The system shutdown feature should be used only to temporarily shut down a Gateway Series appliance before physically removing power Power needs to be physically removed from the Gateway Series appliance within 2 minutes Otherwise the Gateway Series appliance will automatically reboot Digium Inc Page 76 Chapter 4 Troubleshooting This chapter provides information regarding troubleshooting tools frequently asked questions and possible resolutions as identified by Digium Technical Support Multiple resources are available to obtain more information about Asterisk and Digium products Please visit both www digium com and www asterisk org for mo
47. package is being evaluated for validity Steady Amber Software is initializing Hardware is initialized Steady Green Hardware and software are fully initialized and run ning What do the colors of the Ethernet Status LEDs indicate Steady Green left side Active Link Blinking Amber right side Network activity What do the colors of the T1 E1 Status LEDs indicate Steady Green right side Appliance is in sync with the far end Steady Yellow right side Appliance is synchronizing or is receiv ing a yellow alarm from the far end Blinking Red right side It is normal for this LED to constantly blink as long as the Gateway Series Appliance is powered on Singular Blinking Green right side Line has been placed into loopback mode Steady Blue left side G100 G200 only T1 E1 software driver is initialized but configuration is invalid All Off T1 E1 software driver is not initialized Digium Inc Page 80 Chapter 4 Troubleshooting What type of cable do I need for the T1 E1 ports on a Gateway Series appliance A straight through RJ45 T1 E1 cable is needed for connecting to the RJ45 ports on a Gateway Series appliance when connecting to the PSTN If connecting to a TDM PBX a crossover RJ45 T1 E1 cable may be required Use only shielded cables to ensure compliance with the International EMC standards The appropriate cables may be ordered from Digium by visiting www digium com Refer to Table A 2 on pag
48. ra and viaw system statiatica and logging Status and Diagnostics View cannaction status ayatam rfenmurton perform aduancad dshusging and Moileahoot preblema with dagnosb toate Maintenance Perform canfiguration backupa register your product perm syslen updates sat your gyalem clock reboct and restara factory settings Figure 12 Main Menu Page 48 Chapter 3 Configuration Settings and Configuration This section provides the ability to configure SIP and TDM settings create call routing groups and rules manage system administrators and set up networking Included are the following sections a SIP Endpoints on page 50 Global SIP Settings on page 53 a TI El on page 56 a Call Routing Groups on page 59 a Call Routing Rules on page 60 Digium Inc Page 49 Chapter 3 Configuration SIP Endpoints This section provides the ability to add and modify SIP endpoints and configure call media and fax settings A SIP endpoint will typically be a SIP PBX or SIP provider connected to the Gateway Series appliance Included are the following sections Main Primary options for SIP endpoint configuration The following settings are available Enable Advanced Options Name Username Password Registration Destination Number Hostname or IP address Use UDP Use TCP NAT Traversal Authentication User From User From Domain Remote Secret Port Qualif
49. re information Digium Inc Page 77 Chapter 4 Troubleshooting Firmware Recovery and Configuration Reset If a Gateway Series appliance is behaving unexpectedly or the password is forgotten a firmware recovery may need to be performed The USB Recovery port can be used to perform a firmware recovery using a recovery image The recovery image reformats the Gateway Series root filesystem and reloads the appropriate software on it It will also overwrite the configuration database returning the Gateway Series appliance to its default configuration Note It is highly recommended to use an image that is equal or greater in version than the firmware that is currently installed on the Gateway Series appliance Every Gateway Series firmware release will include a recovery image The recovery image is located inside of a compressed zip file which can be downloaded from http downloads digium com pub telephony gateway recovery After downloading the recovery image the contents of the compressed zip file must be extracted and copied to the root i e parent directory of an empty USB flash drive Note A USB flash drive is not provided with a Gateway Series appliance It must be purchased separately The USB flash drive should be at least 2GB in size and formatted with the FAT32 filesystem Note Some decompression utilities will create a new directory in which to place extracted files If your decompression utility functions in that way
50. rview Supported Voice Modes PRI CPE and PRI NET T1 El National ISDN 1 NII National ISDN 2 NI2 EuroISDN 4ESS AT amp T SESS Lucent DMS100 Q SIG a E amp M T1 only Wink Feature Group B Feature Group D a FXO and FXS TI only Ground Start Loop Start Loop Start with Disconnect Detect Kewlstart SIP Example scenarios utilizing the Gateway Series are illustrated in Figure 1 Figure 2 and Figure 3 Digium Inc Page 12 Chapter 1 Overview TDM PBX Gateway VoIP Series Provider Figure 1 TDM PBX to VoIP Scenario VoIP PBX PSTN Gateway Series Figure 2 VoIP PBX to TDM Scenario Digium Inc Page 13 Chapter 1 Overview TDM PBX 44 SIP Gateway VoIP Series Provider Figure 3 TDM PBX to TDM and VoIP Scenario Digium Inc Page 14 Chapter 1 Overview Echo Cancellation Administrators connecting their Gateway Series appliances to the PSTN or other devices are likely to be placing calls that will result at some point in an unbalanced 4 wire 2 wire hybrid The result of this hybrid is the reflection of a near end echo to the calling party Elimination of this echo is the responsibility of echo cancellation The Gateway Series appliance utilizes hardware based voice processors for echo cancellation and codec transcoding Its hardware echo canceller is designed to handle up to 128ms of echo cancellation across al
51. s recommended to shift only between values of 5 and 5 How is the loopback test useful for troubleshooting The loopback test verifies the integrity of the data being transmitted and received on the T1 E1 port by sending a pattern out of the T1 E1 transfer pins and expecting to see the same pattern come back on the receive pins This test requires that the T1 E1 port be disconnected from any external device and a loopback connector be inserted to the port A loopback connector has pin 1 looped to pin 4 and pin 2 looped to pin 5 Digium Inc Page 82 Chapter 4 Troubleshooting Where can I find answers to additional questions Digium Technical Support 1 256 428 6161 or Toll Free in the U S 1 877 344 4861 is available 7am 8pm Central Time GMT 6 Monday Friday Please refer to Free Installation Support on page 84 for additional information on how to obtain assistance from Digium Technical Support Digium Inc Page 83 Chapter 4 Troubleshooting Free Installation Support Digium hardware products include free installation support In order to receive this support register your Digium product using the serial number located on the serialization label of your Digium unit Steps to receive installation support 1 Record your product serial number 2 Register your product at http www digium com register 3 E mail Digium Support via support digium com or telephone via 1 256 428 6000 or Toll Free 1 877 DIGIU
52. t IP for SSL Certificate G400 G800 only Enable Untagged Traffic G400 G800 only Static Routes G400 G800 only VLAN Networks Enabled G400 G800 only Digium Inc Page 62 Chapter 3 Configuration HTTPS This section provides the ability to supply your own certificate for secure connection to the Gateway Series web GUI A self signed certificate is provided by default The following settings are available m X 509 Certificate in PEM Format a RSA Private Key in PEM Format m Intermediate CA Certificate in PEM Format Digium Inc Page 63 Chapter 3 Configuration Access Control This section provides the ability to limit access to the web GUI and SIP traffic through the Gateway Series appliance All other protocols are blocked The following settings are available a Rule Name m Network a Allow Admin Web Interface a Allow SIP Digium Inc Page 64 Chapter 3 Configuration Logging and Reporting This section provides the ability to configure and view system statistics and logging of the Gateway Series appliance Included are the following sections m Statistics Displays statistics for active calls and calls processed and displays a summary of active calls in progress Remote Log Settings for system logging via Syslog The following settings are available Enable Remote Logging Remote Server Hostname Remote Server Port Enable Advanced Settings Kernel Log System Log
53. t also use the IAX protocol iLBC internet Low Bitrate Codec A free speech codec used for voice over IP It is designed for narrow band speech with a payload bitrate of 13 33 kbps frame length 30ms and 15 2 kbps frame length 20ms ILEC Incumbent Local Exchange Carrier The LECs that were the original carriers in the market prior to the entry of competition and therefore have the dominant position in the market interface A point of contact between two systems networks or devices ISO International Standards Organization IVR Interactive Voice Menu An interactive technology that allows a telephone system to detect voice and keypad input Digium Inc Page 94 Appendix C Glossary and Acronyms LED Light emitting Diode Linux A robust feature packed open source operating system based on Unix that remains freely available on the internet It boasts dependability and offers a wide range of compatibility with hardware and software Asterisk is supported exclusively on Linux loopback A state in which the transmit signal is reversed back as the receive signal typically by a far end network element MGCP Media Gateway Control Protocol multiplexing Transmitting multiple signals over a single line or channel FDM frequency division multiplexing and TDM time division multiplexing are the two most common methods FDM separates signals by dividing the data onto different carrier frequencies and TDM separates signals by
54. y Qualify Frequency Call Settings Advanced DTMF Caller ID signaling authentica tion and advanced timer settings The following settings are available Digium Inc Page 50 Chapter 3 Configuration DTMF Mode Trust Remote Party ID Send Remote Party ID Caller ID Presentation Progress Inband Allow Overlap Dialing Append user phone to URI Add Q 850 Reason Headers Honor SDP Version Allow Transfers Authenticate Incoming Calls Allow Promiscuous Redirects Max Forwards Send TRYING on REGISTER Outbound Proxy Default T1 Timer Call Setup Timer Session Timers Minimum Session Refresh Interval Maximum Session Refresh Interval Session Refresher Media Settings Advanced Media types and priorities codecs set tings The following settings are available ULAW ALAW G722 Digium Inc Page 51 Chapter 3 Configuration G726 G729 GSM Codec Priority ALAW Packetization Rate ULAW Packetization Rate GSM Packetization Rate G722 Packetization Rate G726 Packetization Rate G726 Nonstandard G729 Packetization Rate Use Preferred Codec Only a Fax Settings Advanced Fax related settings The following set tings are available Fax Mode T 38 Error Correction Enable Error Correction Mode Force Local TCF Mode Digium Inc Page 52 Chapter 3 Configuration
55. y port provides a limited amount of current which is sufficient only to power a USB flash drive Do not connect any other type of device to this port The USB flash drive should be fully USB 2 0 compliant a T1 E1 Port s These ports are used for connecting T1 or E1 cables See RJ45 T1 E1 Port Connector on page 86 for more information a T1 E1 Status These LEDs correspond to the status of the T1 E1 ports See Frequently Asked Questions on page 80 for more infor mation Reset Switch G400 G800 only This recessed switch is used to restart the Gateway Series appliance or reset its GUI password See Frequently Asked Questions on page 80 for more information Digium Inc Page 22 Chapter 2 Unit Installation Unit Identification The defining characteristic of the Gateway Series models are the number of T1 E1 and Ethernet ports supported See Table 1 for a list of the various models Table 1 Gateway Series Models Model Type T1 E1 Ports Ethernet Ports G100 TI El 1 1 G200 TI El 2 1 G400 TI E1 d 2 G800 TI El 8 2 Digium Inc Page 23 Chapter 2 Unit Installation Hardware Installation This section describes how to properly install the hardware for a Gateway Series appliance Caution Only qualified service personnel should continue with hardware installation and configuration of the Gateway Series appliance Users should not attempt to perform these functions themselves Caut

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