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2. xl A pla A SITIS Click to schedule scans or Definitions File updates Copyright 1990 2007 Norman ASA When you select a task in the Scheduler more information is shown here about that specific task TasklInfo Task Smart Scan Frequency Once Date 6116 2008 Time 2 42PM Delete Select a task and click to remove it from the Scheduler 20 Norman Ad Aware User Guide Schedule Task Using Norman Ad Aware gt N Ad Watch To schedule a task click Add and follow the steps in the Schedule Task window to schedule the type of task to perform its frequency and the date time you want it to start Follow the three steps and then click Add to schedule the task Schedule Task Schedule Tas 1 2 Which task do you want to schedule How often do you want the task to occur Once O Daly O weekly O Monthly Click to schedule the task What time do you want to schedule the task Start Time 10 42 AM EX Stert Date 6 16 2008 Click to cancel the task and return to the Scheduled Task screen A message will appear in the notification area of your taskbar when a scheduled Web Update is taking place The Norman Ad Aware icon in the notification area of your taskbar will begin to blink and a message will appear to let you know when a scheduled scan has begun and finished To stop a scheduled scan that is in progress you can right click on the Norman Ad Aware icon
3. tus Hostname IP Comment ACTIVE emateur xxxcounter com 127 0 0 1 v ACTIVE anm ntelli direct com 127 0 0 1 v ACTIVE arbo hit gemius pl 127 0 0 1 v ACTIVE au track decideinteracti 127 0 0 1 v ACTIVE 8u052 insightexpress c 127 0 0 1 v ACTIVE banners webcounter com 127 0 0 1 v ACTIVE best search cc 127 0 0 1 spyware v ACTIVE be sitestat com 127 0 0 1 v ACTIVE beta easy hit counters 127 0 0 1 v ACTIVE beta eas y hit counter c 127 0 0 1 v ACTIVE bilbo counted com 127 0 0 1 n v ACTIVE bookproplus com 127 0 0 1 v ACTIVE birta stats is 127 0 0 1 v ACTIVE bluestreak com 127 0 0 1 v ACTIVE broadcastpc tv 127 0 0 1 v ACTIVE report broadcastpc tv 127 0 0 1 Import Export Save Close BB wWrite Protect Hosts File Hosts file last accessed onj 6 16 2008 9 58 26 AM Allows you to write Click to import other Allows you to Click to save Click to close the protect your Hosts Hosts File entries into save your Hosts the changes Hosts File Editor File so that it cannot the Hosts File Editor File as a text file you made be altered by other programs Copyright O 1990 2007 Norman ASA 35 Norman Ad Aware User Guide Using Norman Ad Aware gt Tools amp Plug ins TrackSweep Select TrackSweep from the Tools and Plug ins drop down menu to access TrackSweep Norman Ad Aware s TrackSweep feature is a privacy tool that allows you to remove all traces of your Internet browsing from your system By checking th
4. Use the tabs at the top of the screen to navi gate between different categories of settings N Ad Watch SE ra C oom ee La q I 0 gt Cann Cram Lep General Settings Startup amp window behaviour Notifications Start minimized Use rules in user list Load Ad Watch on Start up On Detection Orly Lar CIERTA Teer suu UEv i Default Action Always keep Ad Watch window on top Dont use notifications Restore window on new Events Q Alow O Block Ad Watch Settings Bink tray icon Below is a description of the different settings that you can select in each category Check the button next to each setting you would like to implement General Startup amp window beviour e Load N Ad Watch on start up If activated N Ad Watch will start with Windows e Start minimized o N Ad Watch icon will show in your taskbar e Always keep N Ad Watch window on top o This option will force the N Ad Watch window to stay on top of all other open windows e Restore window on new events o This will cause the N Ad Watch window to open only when a new event has been detected Notifications e Userules in user list Allows you to set permissions on an application basis under User List on the the RegShield tab e On detection only Notification messages will only appear on detection of events e Do not use notifications Notification messages will not be used Select either allow
5. Settings a Scan Details Selected scan mode Smart Scan Definitions File 0090 0000 otal objects scanned 65048 otal infections detected 0 Objects ignored 0 Scan time 00 00 26 2 3 Stop Scan Actively shows infections as Click to stop the scan You will they are detected and objects see the results from the that have been ignored sections that were scanned Performing Scan After you select a scan mode and click Scan Norman Ad Aware will begin to scan your system and the Performing Scan screen will appear Note Virus Warnings While performing a scan with Norman Ad Aware a background anti virus monitor from another pro vider may issue an alert stating that a virus has been found in the temporary directory Ytemp for the current user This does not necessarily mean your computer has been infected with an active virus Most anti virus resident scanners will not scan compressed files and only monitor your memory for signs of an active viral process During a scan Norman Ad Aware will temporarily decompress files to scan their contents without activating the content but in doing so the file is noticed by the anti virus resident scanner Also some anti virus applications include an option to quarantine infected files and when Norman Ad Aware decompresses these quarantined files the anti virus background scanner detects the virus moving outside the quarantine area To avoid this you can either remove the q
6. Copyright 1990 2007 Norman ASA 1 Norman Ad Aware User Guide Norman Ad Aware Overview gt Norman Ad Aware System Requirements Norman Ad Aware System Requirements Processor Pentium Ill 600MHz or faster RAM Operating system minimum 50 MB 100 MB recommended Hard Disk 50 MB free space recommended Operating Systems Windows Vista 32 bit Windows XP Home and Pro Windows Server 2003 Windows 2000 Pro and Server Web Browsers Internet Explorer version 5 5 or higher Firefox version 1 5 or higher Opera version 9 or higher Copyright 1990 2007 Norman ASA 2 Norman Ad Aware User Guide Copyright 1990 2007 Norman ASA Getting Started gt Install Norman Ad Aware Getting Started Install Norman Ad Aware For specific questions related to your download or purchase of Norman Ad Aware please visit the Support Center at www norman com If you are installing Norman Ad Aware on Windows 2000 or XP operating systems please make sure you have administrative rights Norman Ad Aware is a service and as such has escalated rights You must have administrative rights in order to install Norman Ad Aware If you are unsure if you have the necessary permission please contact your system administrator or refer to your computer s user guide before installing e Start Installation o If you are installing Norman Ad Aware from a CD insert the CD into the CD ROM drive If you downloaded your copy of Norman Ad Aware locat
7. Copyright 1990 2007 Norman ASA 47 Norman offices Denmark Norman Data Defense Systems AS Blangstedgardsvej 1 DK Odense SY Tel 45 63 11 05 08 Fax 45 63 13 39 01 Email normandk normandk com Web www norman no dk France Norman France 8 Rue de Berri 75008 Paris Tel 33 1 42 99 94 14 Fax 33 1 42 99 95 01 Email info norman fr Web www norman fr Germany Norman Data Defense Systems GmbH Zentrale Gladbecker Str 3 40472 Dusseldorf Tel 49 0211 5 86 990 Fax 49 0211 5 86 99 150 Email info norman de Web www norman de Italy Norman Data Defense Systems Centro Direzionale Lombardo Via Roma 108 20060 Cassina de Pecchi MI Tel 39 02 951 58 952 Fax 39 02 951 38 270 Email info normanit com Web www normanit com Netherlands Norman SHARK BV Postbus 159 2130 AD Hoofddorp Tel 31 23 789 02 22 Fax 31 23 561 31 65 Email support norman nl Web www norman nl Norway Norman ASA Headquarter hovedkontor og salg Norge Visit Strandveien 37 Lysaker PO Box 43 N 1324 Lysaker Tel 47 67 109700 Fax 47 67 58 99 40 E mail norman norman no Web www norman com no Spain Norman Data Defense Systems Camino Cerro de los Gamos 1 Edif 1 E 28224 Pozuelo de Alarc n MADRID Tel 34 91 790 11 31 Fax 34 91 790 11 12 Email norman normandata es Web www normandata es Sweden Norman Data Defense Systems AB Korsgatan 2 602 33 Norrk ping Tel 46 11 230 330 Fax 46 11
8. Norman Ad Aware User Manual Norman Ad Aware 2008 n a T cc ge AO TP o thy y Wa r F sisi a 22 hc a j a n Uu a T s a T C um a he oe e Lam Ea ai d m a vet a le Mi pas e as aam yi a RR NORMAN Norman Ad Aware User Guide Limited Warranty All rights reserved No parts of this work may be reproduced in any form or by any means graphic electronic or mechanical including photocopying recording taping or information storage and retrieval systems without the written permission of the publisher Products that are referred to in this document may be either trademarks and or registered trademarks of the respective owners The publisher and the author make no claim to these trademarks While every precaution has been taken in the preparation of this document the publisher and the author assume no responsibility for errors or omissions or for damages resulting from the use of infor mation contained in this document or from the use of programs and source code that may accompany it In no event shall the publisher and the author be liable for any loss of profit or any other commercial damage caused or alleged to have been caused directly or indirectly by this document Copyright 1995 2008 Norman ASA Norman ASA POBox 43 N 1324 Lysaker Norway For more information contact your local Norman subsidiary contact details found at www norman com Partner Subsidiaries_and_dist
9. Backup defs bak Miscellaneous Silent Runs Norman Ad Aware without showing the graphical user interface and performs a scan that auto matically quarantines any detected objects Stat filename Creates a file containing statistics version numbers and settings for the scan Usage Stat scanstats txt Copyright O 1990 2007 Norman ASA 45 Norman Ad Aware User Guide Uninstall Norman Ad Aware gt Settings Uninstall Norman Ad Aware You can use one of the methods below to uninstall Norman Ad Aware Uninstaller e Go to the N Ad Aware folder in your Start menu e Run Uninstall N Ad Aware e Verify uninstalling by selecting Yes e When the program exits Norman Ad Aware has been uninstalled Control Panel e Go to the Control Panel e Run Add or Remove Programs e Select N Ad Aware in the list and click the Change Remove button e Verify uninstalling by selecting Yes e When the program exits Norman Ad Aware has been uninstalled Copyright 1990 2007 Norman ASA 46 Norman Ad Aware User Guide Resources gt Norman Support Center Resources Norman Support Center Under the Support menu at www norman com you can access the FAQs and the Support Forum FAQs The FAQs provide you with answers to some of the most frequently asked questions about Norman antisypware Support Forums In the Norman Support Forums at http forum norman com our users can share and discuss expe
10. Select Processes in N Ad Watch s main menu to open the N Ad Watch Processes screen The Processes screen displays the processes that you have been alerted about by N Ad Watch because they are in detection in the Norman Detection Database Each process is show with its cor responding TAI Threat Analysis Index rate so you can easily assess its threat level You can choose to remove analyzed processes from the list of processes block any processes that you had previously chosen to allow and allow any processes that you had previously chosen to block Shows the TAI Threat Shows if you have Shows if the Analysis Index that blocked or allowed process is Norman has assigned Shows the name of the process the process Currently running to the process N Ad Watch nn S SETS Lan X Heushield Analyzed processes Processes Conc NN Cosma rd RE m VA CSAMES 7 N Ad Watch Connect Select Connect in the N Ad Watch main menu to open the N Ad Watch Connect screen N Ad Watch Connect allows you to monitor network traffic so that you are able to examine network statistics for all running processes The N Ad Watch Connect screen shows a list of all running processes and allows you to see detailed network information on each process If the process is in detection its TAI Threat Analysis Index rate will be shown so you can easily assess its threat level Connect Context Menu Right click on a process and cho
11. riences with Norman antispyware The forum will be monitored by Norman Support but we will not answer all questions that are posted For urgent requests please contact Norman Support directly Contact Norman Support For urgent support requests please contact your local Norman Support department To be eligble for free support you will need to state your customer ID or other license details that verifies that you have a valid license Please find contact info here www norman com Support Contact_support Purchasing Additional Norman Products Please use the following links to our website for more information on Norman products Home Users Please visit our Home home office page at www norman com Product Home_Home_office For any questions please contact our sales Department at www norman com Home Contact_ Norman Corporate Please visit our Corporate page where you can browse products in the Small Business or Enterprise category at www norman com Product Corporate If you have joined our global network of Norman partners or if you are a registered reseller you may use the resources available by logging in to the Partner Center at www norman com Partner For sales questions please contact sales at www norman com Home Contact_Norman Support Center Visit the Norman web www norman com for a convenient way to upgrade your software communi cate with Support Center staff through e mail and have access to important product resources
12. 5 Ard 10 Ignore Remove Objects scanned 69512 Objects ignored 0 Finish Click to expand the list Click to select all For each detected privacy object you to see all detected objects detected in can choose to add it to the Ignore List or objects in this category this category remove it from your system by checking the box beside the object s and then clicking one of these buttons Copyright 1990 2007 Norman ASA 15 Norman Ad Aware User Guide 000000090 000000090 0000000090 e 0000000000000000000000000000090 00000 000000 ee e Using Norman Ad Aware gt Scan Log File The log file contains information about the scan it is a record of the action that occurred during the scan You can adjust the amount and type of information contained in the log file in the Norman Ad Aware settings Scroll down to view the details of your log file NORMAN Ad Aware mis Ere enr lt HMMBUEQDD WetjUpdate Cited erp a Scan Results N Ad Avare Build Scan Mode Log File Created on 2008 06 16 10 40 33 Quarantine amp ignore Scheduler This scan vas aborted by the user all infections might not have been 1 Using Definitions File C Documents and Settings All Users Application Computer name VPCTESTXPPSPL Name of user performing scan SYSTEM THOS SoS System information Sots SSSSSS SSCS SEES Sees eee Number of processors 1 Processor type Intel R Core TM 2 CP
13. Editor N Process Watch and N Hosts File Editor are both stand alone tools and their modules will be launched separately from the Norman Ad Aware user interface Tools N Process Watch N Process Watch is a powerful process viewer and manager It is a stand alone tool that allows you to browse and terminate running processes and their associated modules N Process Watch allows you to view detailed information on all processes that are running on your system to see if there are any known offending processes By default N Process Watch lists all pro cesses that are connected to visible windows on your desktop You can then choose to quickly termi nate any running process or unload a module if necessary Note Be careful some processes and modules are needed by Windows or other software in order to func tion Using N Process Watch When the N Process Watch module is launched it shows you a snapshot of all the running processes top window their associated modules lower left window and a list of threads running for current processes lower right window This snapshot is constantly refreshed and your screen is automati cally updated The N Process Watch displays three main lists of information The upper list is the process window displaying the processes that are currently running in your system In order to see a more in depth picture of where each process originated the module shows a graphic tree the parent process to
14. Marks all Internet Explorer items to be cleaned e Uncheck all Explorer e De selects all Internet Explorer items from being cleaned e Check all Firefox o Marks all Firefox items to be cleaned e Uncheck all Firefox o De selects all Firefox items from being cleaned e Check all Opera o Marks all Internet Explorer items to be cleaned e Uncheck all Opera o De selects all Internet Explorer items from being cleaned TrackSweep automatically deletes cookies that are in the Detection Database If you do not want TrackSweep to clean all cookies that are in detection you can adjust N Ad Watch s settings so that cookies are not automatically deleted Copyright 1990 2007 Norman ASA 26 Norman Ad Aware User Guide Using Norman Ad Aware gt N Ad Watch e Choose the browser items you want TrackSweep e to clean from your choice of web browsers by checking the box next to each item N Ad Watch P sumi s U BS kSweep pa Beustielu TrackSweep erases the tracks left behind after you surf the Web e ram 1 x E rackSweep will do the rest ns Cou Internet Explorer X Firefox o CUATE Jj Privacy Protection e Com S SAUS J Copyright O 1990 2007 Norman ASA 27 Norman Ad Aware User Guide Using Norman Ad Aware gt N Ad Watch N Ad Watch Settings Select Settings in the N Ad Watch main menu to open the settings screen to adjust N Ad Watch to better suit your individualized specifications
15. Mode screen where you can choose the type of scan you would like to perform a Smart Scan Full Scan or Custom Scan Before you scan your computer you should always be sure to have the most recent Definitions File by performing a Web Update See more information about each scan mode below Copyright 1990 2007 Norman ASA Norman Ad Aware User Guide Using Norman Ad Aware gt Scan Scan Mode Choose A Scan Mode Click to select a scan mode NORMAN Ad Aware A sas Please Choose a Scan Mode Scan O Scan Mode Querantine amp ignore Scheduler ea RE Schedule a Scan of your lem processes registry and selected system folders You wil find addtional scan options Keep your computer tke Cookies and MRUs on the scanning tab under Settings zafo by managing your scans with the ed NAW AatCH Scheduler You choose nee 4 2 Full Scan haan ens bow Nonsen SDR Ad Aware automaticaly __Q _ JJ M Conducts a thorough scan of your entire system including all local drives scans your computer C UGS CSG jJ You will find additional scan options Eke Cookies and MRUS on the as often as you wart M9 scanning tab under Settings Settings Custom Scan Scans according to your personalized requirements Click the button below if you want to change your current scan configuration lisi bo Configure 4 Schedule 2 gt F paman ES y n Select Custom Scan and click Click to
16. NEA Watch T Cv LS Settings Grew esse Exe Sie Processes Detected During Scan Unioed malicious processes and modules Y Remove ma cious LSPs Scanning options O Skip fies larger than 1043576 O Scan Aternate Data Streams ADS O Scan Tracking Cookies O Scon tor MRUs O Deep archive scan Using Norman Ad Aware gt Settings w Cleaning Engine O Unload modules O Unload browsers while scanning O Suppress tature warnings O Let windows remove files at startup Performance Turing Run scan as background process Suppress progress bor during scan O Deactivate N AdANatch O Re onalyze scan resut ignore infections with TAI lower than a ae Reset Settings Scanning Options e Skip files larger than X kb o Norman Ad Aware will skip files that are larger than the specified value This is most useful for those with large clean files such as music or digital imaging files This will decrease scanning time e Scan Alternate Data Streams ADS o Norman Ad Aware will scan files and investigate ADS streams for malicious objects e Scan tracking cookies gt Norman Ad Aware will scan for tracking cookies in Internet Explorer Mozilla Firefox and Opera e Scan MRU objects o Norman Ad Aware will scan MRU Most Recently Used objects e Deep archive scan o Norman Ad Aware will thoroughly scan archives to ensure authenticity Cleaning Engine e Unload modules gt Norman Ad Aware will unloa
17. Status in the drop down menu to see the Norman Ad Aware Main Status screen Statistics and Log Files Main Status Screen Shows if you have set up automatic Web Updates with the Scheduler Shows if the N Ad Watch real time monitor is activated n SES Scan Update Status NA Watch Current version Last update A pa Authenticity verified ne C SAMS J Threats in Detection License Status Shows the version of the Definitions File that you are using NORMAN Ad Aware System Protection Status V Rehitime protection Shows information about previous scans with Norman Ad Aware Click Scan Now to navigate to the Scan Mode screen to begin a scan Pro El El v AAgenatic update System Scan 0030 0000 Last Scan None 6116 2008 9 59 00 AM Last Infection None Y tems in Quarantine 0 3514 Octais tems in ignore List 0 Register your paid product by clicking the button below Type dro Edition License expires inc SSL updates mean that you are assured an authentic file If your screen shows a red X instead of a green checkmark or if you receive a warning that the Definitions File is corrupt the file could not be loaded make sure to run a Web Update to download the latest Definitions File Copyright 1990 2007 Norman ASA Sldoys Upgrade Shows the number of threats currently in Norman s Detection Database Click Detai
18. button and the object objects will be added to the Ignore List Copyright 1990 2007 Norman ASA 18 Norman Ad Aware User Guide Using Norman Ad Aware gt Scan Remove Objects from Ignore List After accessing the Ignore List select the object or objects you would like to remove from the Ignore List by checking the box beside it Click Delete to remove the selected object objects from the Ignore List Click to expand the list Click to select all objects with this description Category E Tracking Cookie Scan Mode Querantine amp ignore Scheduler D Tracking cookie DO Tracking cookie O tracking cookie Browser Firefox Cookie Browser Firefox Cookie Browser Firefox Cookie DO Tracking cookie Browser Firefox Cookie O Tracking cookie Browser Firefox Cookie Tanti amma y LM SHIRE Select an object and click to remove it from the Ignore List Copyright 1990 2007 Norman ASA 19 Norman Ad Aware User Guide Scheduler Scheduler Using Norman Ad Aware gt Scan Click Scheduler from the drop down Scan menu to open the Norman Ad Aware Scheduler You can use the Scheduler to automatically perform Web Updates and automatically scan your computer on specific dates at set times Shows all of the scans and web updates that you have scheduled for Norman Ad Aware to perform Stati Scan Mode Quarantine amp ignore Scheduler NEA atch J es 5 11 12 NN p
19. file CProgram Files NormanN Ad Awa Menu Animation No Animation O Slow Animation Normal Animation Log Files Log Files e Create log file o Check the box to have Norman Ad Aware create log files from your scans Use the browse feature to locate the folder you wish to store the log files in Click on the folder and navigate to your chosen location e Limit log files to X Allows you to set a limit to the amount of log files created This may be useful so that log files do not take up added hard drive space The default setting limits your log files to one 42 Norman Ad Aware User Guide Using Command Line Parameters gt Settings Include in Log file Copyright 1990 2007 Norman ASA Basic settings o Includes basic settings information in the log file Advanced settings Includes detailed settings information in the log file User and computer name Includes the computer s name and the user name currently logged on in the log file Environment information Includes system related as well as Norman Ad Aware specific environment information in the log file Running processes o Includes a list of all running processes in the log file Running processes and modules o Includes a list of all running processes and their associated modules in the log file Include info about ignored objects in log file o Includes information about detected objects that you have added to the Ignore List in the
20. in the system tray and select Stop Scan Note If your computer is not turned on at the date and time a task is scheduled to occur the task will not occur until the next scheduled time Copyright 1990 2007 Norman ASA 21 Norman Ad Aware User Guide Using Norman Ad Aware gt N Ad Watch N Ad Watch After clicking N Ad Watch on the Norman Ad Aware main menu launch the program by clicking Start The N Ad Watch module will open displaying the main menu screen N Ad Watch is the real time monitor featured in Norman Ad Aware The scanner in Norman Ad Aware detects and cleans malware from your system but N Ad Watch goes a step further From the moment your machine is turned on N Ad Watch is watching for malware that tries to integrate and install on your PC If malware or parasites are detected an N Ad Watch notification window will appear in the notification area of your taskbar giving you the choice to allow or block that particular process or reg istry change or addition N Ad Watch allows you to lock the start up sections of your registry block possible and actual browser hijack attempts block suspicious processes lock executable file associations and block malicious cookies Because N Ad Watch uses the same Definitions File as Norman Ad Aware it is important to get updates regularly from Norman s Detection Database N Ad Watch has been re designed and now features four different protection tools RegShie
21. 16 EPI ReqShield B RegShield 0 Processes AD Processes 0 e a Cookies 16 Comat 2007 09 13 15 58 Remoyed tracking cookies 70 LackSwee 7 research int se ad adtoma com mediaplex com instadia net tradedauhler en ee CSS 33333 Click to expand the log to see Events are listed according more detailed information to their specific type N Ad Watch RegShield Select RegShield in the N Ad Watch main menu to open the RegShield screen The registry is a database that stores settings and options for the operating system for Microsoft Windows 32 bit and 64 bit versions The registry contains information and settings for the hardware operating system software users and preferences of your computer RegShield allows you to protect the areas in your registry that are common targets for malware by alerting you when a program attempts to make changes to sections in your registry Protected Areas RegShield allows you to protect the following areas of your registry e Internet Explorer Settings Internet Explorer stores settings in the registry that contain information on your default home page and default search page as well as other user settings that control the browser s behav ior These settings are common targets for browser hijackers e Windows Start up Settings o Windows start up settings affect which parts of Windows are loaded at start up and what pro grams are starte
22. 230 349 Email sales se norman no Web www norman com se Switzerland Norman Data Defense Systems AG M nchensteinerstrasse 43 CH 4052 Basel Tel 41 61 317 25 25 Fax 41 61 317 25 26 Email norman norman ch Web www norman ch United Kingdom Norman Data Defense Systems UK Ltd Exchange House 494 Midsummer Boulevard Central Milton Keynes MK9 2EA Tel 44 08 707 448 044 44 01 908 255 990 Fax 44 08 701 202 901 Email norman normanuk com Web www normanuk com United States Norman Data Defense Systems Inc 9302 Lee Highway Suite 950A Fairfax VA 22031 Tel 1 703 267 6109 Fax 1 703 934 6367 Email norman norman com Web www norman com ane o ane o wen STATIS B UNREAD VIRUS DOCU SAND STATIS B UNREAD VIRUS DOCU SAND STATIS a UNREAD VIRUS TICS N wow 7 Cyan E LUE SCAN MENTS BOX Ties NY wow 7 Cyn E pe Q SCAN MENTS BOX TICS NY uone 7 ya 5 ES Q SCAN Norman ASA is a world leading company within the field of data security internet protection and analysis tools Through its SandBox technology Norman offers a unique and proactive protection unlike any other competitor While focusing on its proactive antivirus technology the company has formed alliances which enable Norman to offer a complete range of data security services Norman was established in 1984 and is headquartered in Norway with continental Europe UK and US as its main markets NORMAN Copyright 1990 2007 Norman ASA
23. 3 0 0 0 0 0 0 4 0 0 9 wu wu w Path C Program Files Norman CAWINDOWS system32 CAWINOOWS system32 CAWINOOWS taystem324 CAWINOOWS system32 USER CAWINDOWS eystem32 The module window shows a list of the The thread window shows a module s modules the selected process has thread or path of execution loaded into memory The process window lists information by Copyright 1990 2007 Norman ASA Process o Lists the file name of all processes running in your system PID o Shows the process ID a unique identifier for each process CPU o Shows the percentage of CPU time being used by a given process The N Process Watch can support more than one process these are taken into account and you are given an accurate CPU percentage Memory Shows the amount of memory used by the process Threads Shows the number of threads the process uses Priority Shows the operating system s assigned level of importance Created Shows a time stamp of when the process was created Path o Shows where the operating system loaded the process into memory 32 Norman Ad Aware User Guide Using Norman Ad Aware gt Tools amp Plug ins Process Window Context Menu Right clicking on a process in the top main screen opens the process window context menu showing the operations you can perform on any given process You can choose from the following operations Terminate o Te
24. Copyright 1990 2007 Norman ASA 14 Norman Ad Aware User Guide Using Norman Ad Aware gt Scan Privacy Objects Privacy objects consist of tracking cookies and MRU Most Recently Used lists These objects are not considered to be a critical threat to your security but they may be removed if you desire For each detected privacy object you can choose to e Add to Ignore o Add the object to the Ignore List keep the item on your system and make sure it is not detect ed in future scans e Remove Delete the object from your system You can either select each object individually by checking the box beside it or use the selection options in the context menu Privacy Objects Context Menu Right click within the Privacy Objects section of the Scan Results screen to open the context menu where you can choose from the following operations e Select All Objects o Select all of the detected privacy objects e Unselect All Objects Unselect all of the detected privacy objects Shows the category that Norman has classi fied that threat to be in Double click on the category to see a description of it Result Star Feerily Fie info Scan Mode LJ Tracking cookie cookies txt track adtorm n Quarantine amp ignore DO Tracking cookie cookies txt edt 01 com ado I Tracking cookie cookies txt ad101com ado C meu object MRU Path C Documents a O meu object MRU Registry Key S 1 5 MRU Registry Key S 1
25. Editor The N Hosts File Editor is a stand alone tool that allows you to create navigation shortcuts reverse browser hijack entries block advertisement sites assist with parental controls and make other excep tions to normal Internet navigation Your Hosts File is used to associate host names with IP addresses For example the host name for Yahoo is www yahoo com while its IP address is 204 71 200 67 Both addresses will bring you to Yahoo s site but the www address will first have to be translated into the IP address by your Hosts File Using N Hosts File Editor The N Hosts File Editor allows you to make changes to normal Internet navigation by redirecting a host name to a different IP address Some spyware and malware attempt to change your Hosts File in order to redirect your browsing to another site You can use the N Hosts File Editor to reverse browser hijack attempts block advertise ments sites and redirect your Internet navigation Computers have a host address of their own which is known as the localhost address The localhost IP address is 127 0 0 1 If you type in a host name to the N Hosts File Editor and then redirect it to your localhost IP address you have effectively blocked that host since all attempts to access it will lead back to your localhost Using this method you can block sites that serve advertisements sites that serve objectionable content or any other site that you choose The N Hosts File E
26. U 6300 1 86G6Hz J a A Summary of Scan Total tems detected 0 Objects scanned 69512 Total scanning tine 00 00 46 Objects ignored O X 2 3 Finish Click to go to the Scan Summary screen Copyright 1990 2007 Norman ASA 16 Norman Ad Aware User Guide Using Norman Ad Aware gt Scan Scan Summary The Scan Summary screen shows information about the scan that you performed and the number of objects that were detected deleted ignored by the scanner and quarantined Click to create a system restore point when you know that your system is clean Pro A El NORMAN Ad Aware SEM Scan Summary Scan Mode Scan time System Restore Point Scan Smart 00 00 46 A system restore point allows you to restore your Scan Mode Quarantine amp ignore Scheduler NEA Watch J AZ A N SCT ITT oo el GS GSC HES es 4 Number of objects scanned 69512 Number of infections found Critical Privacy Objects Infections deleted computer to a previous working state in the event of a problem System restore createsibackups or restore ports f vtal system configu ation and files You may chose to create a system estore point prior to deleting objects that you are unsure pf removing or after a scan f you know that your syptem is clean Total infections quarantined Total infections ignored by scanner SITIS Set Scan Again Click to re scan your system or use the main men
27. archives Spanned Scans spanned files ukpds Unloads all malicious programs The process option has to be set for this option to have effect PBH Scans for possible browser hijacks LSP Scans Layered Service Providers Copyright O 1990 2007 Norman ASA 44 Norman Ad Aware User Guide Using Command Line Parameters gt Settings Path filepath Sets a folder to be scanned If you want to scan more than one folder you will have to use this param eter for each folder Usage Path C Windows Path C Program Files Cookies Scans Tracking Cookies ADS Scans Alternate Data Streams MRU Scans Most Recently Used MRU lists Other Scanning Options FileSize 0 Sets the maximum size of the files to be scanned in kilobytes If it is not set it will default to 0 i e all files will be scanned Usage FileSize 4000 ScanTAI 1 10 Sets the lowest TAI to scan for If not set TAI 3 will be used Usage ScanTAI 5 Cleaning Clean Detected malware will be cleaned CleanTAI 1 10 Set the lowest TAI to clean Usage CleanTAI 4 NoQuarantine Infections will not be quarantined before removal If this option is not set all infections will be quaran tined Updates Update Performs a Web Update to look for a new Definitions File If there is a newer version it will be down loaded and installed Backup filename Creates a backup of the current Definitions File before updating Usage
28. atistics Log Files Scan Mode Quarantine Ignore Scheduler HAU Watch 8 M Ad vvatch WebiUpdate Web Update Settings MEE Plug ins Toole Track weep Settings Settings Copyright O 1990 2007 Norman ASA View the status of the components that make up Norman Ad Aware statistics from your scans and log files from your scans Perform spyware scans manage your Quarantine and Ignore lists and use the Scheduler to set up automatic scans and Web Updates Launch the N Ad Watch real time monitor Use Web Update to keep Norman Ad Aware s threat database up to date with the latest Definitions File and to receive software updates Choose additional privacy and protection options like the stand alone tools N Process Watch and N Hosts File Editor and the convenient TrackSweep feature Change Norman Ad Aware s settings to fit your individu al needs Norman Ad Aware User Guide Copyright 1990 2007 Norman ASA Using Norman Ad Aware gt First Step Settings First Step Settings Before you scan your computer with Norman Ad Aware for the first time use Web Update to make sure that you are using the latest Definitions File and software version updates To stay protected from the latest threats it is important that you regularly update Norman Ad Aware s threat database the Detection Database with the latest Definitions File update Regular scans are highly recommended The Schedule
29. d e Windows security Restrictions and Policies These are settings for user access rights and other security settings that are used to protect the system s integrity by making it harder to change files and folders that are vital for Windows to run properly Copyright 1990 2007 Norman ASA 23 Norman Ad Aware User Guide Using Norman Ad Aware gt N Ad Watch e Windows Scripts Windows Scripts are executed when logging in to Windows e Windows Session Manager o Session Manager keeps track of your current system state including the applications that are open and the documents each application has opened so that the same state can be restored when you log in or log out e Windows File Associations o This data is needed to associate certain file types with certain programs for example to asso ciate psd with Photoshop or html with your browser of choice Check the button next to each area of the registry that you want RegShield to protect N Ad Watch ns CI EEE waRegShield Protect the following areas in the Registry Y Internet Explorer Settings Windows Startup Settings O Windows security restrictions and policies O Windows Scripts Windows Session Manager el CARES 7 M emm A pe E SENS j O Windows File Associations Copyright 1990 2007 Norman ASA 24 Norman Ad Aware User Guide Using Norman Ad Aware gt N Ad Watch N Ad Watch Processes
30. d running process modules that have matches in the Detection Database o Unload browsers while scanning Any browsers that are open will be closed before a scan is performed e Suppress failure warnings e Messages with certain objects that cannot be removed will be suppressed e Let Windows remove files at start up If it is necessary to restart your computer to remove a file Norman Ad Aware will request that the files be removed during the next system restart Norman Ad Aware will instruct Windows to remove these files at start up Copyright 1990 2007 Norman ASA 39 Norman Ad Aware User Guide Using Norman Ad Aware gt Settings Performance Tuning e Run scan as a background process o Forces Norman Ad Aware to run in the background with a lower priority level This allows other running programs to obtain more processor time e Suppress progress bar during scan o When a scan is performed Antispyware will not show the progress bar on the Performing Scan screen e Deactivate N Ad Watch o N Ad Watch will be deactivated when Norman Ad Aware scans your system e Re analyze scan result o After a scan is completed Norman Ad Aware will re analyze the findings before presenting them e Ignore infections with TAI lower than X o Items that receive a TAI Threat Analysis Index level less than 3 are considered to be low risk threats You may choose to ignore low risk infections Auto Scans System e Automatically r
31. ditor lists your current Hosts File information by e Status Shows if the entry is active or inactive Changes to your Hosts File will only occur when the status of an entry is marked ACTIVE e Hostname o Shows the URL that leads to the IP address of the entry e IP o Shows the IP address of the entry Copyright 1990 2007 Norman ASA 34 Norman Ad Aware User Guide Using Norman Ad Aware gt Tools amp Plug ins e Comment e Allows you to write in a brief comment of your own about that specific entry N Hosts File Editor Context Menu Right click within the Current Host File screen to open the context menu where you can choose from the following operations e Add new entry o Add a new entry to your Hosts File After you choose to add a new entry a new entry will appear in Current Hosts File list You can then double click within the hostname IP address or comments column in order to add that information e Delete entry o Delete a specific entry Highlight an entry and then select Delete entry in order to delete that entry e Flush o Reset your Hosts File into a single localhost entry If selected all of your current entries will be deleted Check the box to change the status of the Allows you to search through your current Host selected host name to active or inactive File for a specific IP address or Host name IN Hosts File Editor Search Hosts name C Search 1P C rrent hosts file
32. e and double click on the downloaded file to start the installation e Uninstall Previous Versions of Ad Aware gt Norman Ad Aware will not function correctly if old versions are not removed prior to installing a new version or an upgrade When you proceed with the installation of Norman Ad Aware all prior Ad Aware versions will automatically uninstall e Welcome Screen o Please read the License Agreement before you proceed When you have completed review ing the agreement and if you agree to the terms select the button next to accept the license agreement and press Next to continue with the installation of the software e Destination Location o Click Next to accept the default location or use Browse to specify where you want Norman Ad Aware installed e Start Installation o Click Next to begin installing Norman Ad Aware onto your computer After the files finish copy ing you will receive a confirmation message that the installation was successful e Installation Successful o Click Finish to complete the installation process The Norman Ad Aware Interface Quick Launch Menu 1 Opens copyright and contributor information about Norman Ad Aware 2 Opens the Norman Ad Aware Product Manual Norman Ad Aware User Guide Main Menu Getting Started gt First Step Settings Click the main menu buttons on the interface to open the drop down menu in each section Status Main Status St
33. e buttons next to the items of your choice and clicking Clean the tracks left behind when you surf the Internet can be cleaned from Internet Explorer Firefox and Opera web browsers All browsers that are not running will be cleaned You can choose to clean the following areas e Cache e Clears your browser cache or Temporary Internet Files e Cookies Clears browser cookies data that a website saves on your computer s hard drive and retrieves when you revisit the site e History o Clears your full history of visited websites e Last typed URLs Clears the list of last accessed URL s from your web browser s address bar e Browser tabs o If you use tabbed browsing your browser tabs will be cleared gt SRT TrackSweep 5 TrackSweep erases the tracks left behind after you surf the Web Ad N A Watch Choose the items you want cleaned and the browsers you are using 4 and TrackSwee Il do the rest Wem Um ES J vm Ue s s e lua tias Scan Internet Explorer Firefox Tools O Track TrackSweep o o Cache SES O Cookies O Cookies O History O History O Last typed URL O Last typed URL O esn tabs O Clean tabs TrackSweep Context Menu Right click within TrackSweep s selection screen to open the context menu where you can choose from the following operations e Check all Marks all items to be cleaned from every browser e Uncheck all e De selects all items from being cleaned e Check all Expl
34. emove infection with TAI higher than X o Allows you to automatically remove infections above a specified TAI rating in a start up scan e Close Norman Ad Aware after start up scan Once the scan is complete and any detected objects have been handled Norman Ad Aware will automatically shut down e Update Definitions File before scanning gt Automatically checks for updates to the Detection Database before scanning If an updated file is available it is automatically downloaded to your computer Start Up Scan e No automated scan gt No automated scanning will be performed when you start Norman Ad Aware This is independent from command line parameters e Smart Scan o A Smart Scan will be performed when you start Norman Ad Aware e Full Scan o A Full Scan will be performed when you start Norman Ad Aware Windows Start Up Scan e No automated scan o No automated scanning will be performed at Windows start up This is independent from com mand line parameters e Smart Scan gt A Smart Scan will be performed at Windows start up e Full Scan o A Full Scan will be performed at Windows start up Safety e Update Definitions on start up o When you start Norman Ad Aware the program will check for Definitions File updates e Quarantine objects prior to removal Quarantines objects that have been marked for automatic clean e Safe mode o A dialog box requesting confirmation will be displayed when altering removing qua
35. et tings If you are operating behind a proxy server you A notification window will will need to have your Shows the name and appear when you start proxy settings correctly location of where the Norman Ad Aware if the configured in order to Turns the proxy Definitions File is stored Definition File is outdated perform a Web Update settings on or off NORMAN Ad Aware HT EL Web Update Settings Scan NA Watch _ _ Use Definitions File O Use Proxy Wem m ENS ocumerts and Settings All Users amp pplicalio Definitions File Proxy Settings tity me when Definitions Fie is outdated BroxyAddress com I Backup Defintions Fie CU AA A o CAES Consider Defintions File outdated after Creates a backup of the Sets a timeframe to Enter the IP Enter your network current Definitions File remind you when address and the log in information before downloading and the Definitions File port that your installing a new one is outdated proxy uses Automatic Web Update You can use the Scheduler to schedule automatic Web Updates to occur at set times To open the Scheduler click the Scan menu button and then click Scheduler in the drop down menu Click Add select Web Update from the list of tasks and then specify the frequency date and time for the Web Update to occur You can also adjust the Norman Ad Aware settings to automatically update the Detection Database prior to
36. iders LSP are used by malicious software to detect network activity The LSPs must be loaded for Norman Ad Aware to detect them Custom Scan Settings Files amp Folders Select Folders Click the Select Folders tab to select folders and directories you want to scan Select the directories you want to scan and click here to save your settings NORMAN Ad Aware mis Sections to Scan g pD ceo E O Documents and Settings O EnsyCiean Uninstaller amp O hiackthis Arv M D inetrs O Scan Mode Quarantine amp ignore Scheduler Wm S ENG O LsToots 9 amp O paumps2 A a amp O Program Fies o CSS MM oe D xa amp O Sysinternals System volume information z Save 1 gt 2 6 Cancel Scan gt Click to go back to the After you have selected the Choose a Scan screen areas you want to scan click to start your custom scan Copyright O 1990 2007 Norman ASA 11 Norman Ad Aware User Guide Using Norman Ad Aware gt Scan Performing Scan Shows the type of scan you chose to perform and the Defintions File you are using Actively shows the scan s progress NORMAN Ad Aware Stan o 9 Scan Mode Quarantine amp Scheduler Section Progress NAW Watch WebUpdate Current section Scanning Registry Does eS Current path SOFTWAREYClassesiT ypeLibi Current object 3BC4F393 652A 11D1 B4D4 00CO4FC2DB9D Performing Scan Overall Scan Progress
37. ions that have been installed on drives other than your main hard disk or in your archives In addition to the areas scanned during a Smart System Scan all fixed drives and archive files are also scanned Custom Scan The Custom Scan scans your system using your pre configured settings You can customize Norman Ad Aware to scan specific sections or directories Custom Scan Settings Sections Custom Scan Settings After clicking Configure choose from the following customized scan settings See a description of each section you can choose to scan below NORMAN Ad Aware Alo Ct Daron Salle AA ARA ES Select settings Scan The File Scanning options below apply to Q Active processes the folders you select on the Select Folders tab If you do not select a folder tv Registry non system files will not be scanned Scan Mode Quarantine amp ignore Scheduler O Registry executables Fie Scanning Executable fies only rae Wer tipo ER O Hosts tie o ORO A a Tracking cookies os Senos Q Possible browser hijacks O Use scanner extension O Archives O Spenned fies O Alternate Data Stream WM Scon for MRU s m O LsPs 202 5 Check the boxes to choose Click to save your settings to sections to scan during use when you perform custom scans customized scans Sections to Scan e Active processes o Scans all active processes currently running on your system e Registry o Scans known
38. k the Scan menu button and then click Scheduler in the drop down menu Click Add select Smart Scan or Full Scan from the list of tasks and then specify the frequency date and time for the scan to occur More information is available under the Using Norman Ad Aware chapter under Scheduler e You can also adjust the Norman Ad Aware settings to automatically scan your computer when Norman Ad Aware is launched Select the Auto Scans tab Under Start Up Scan select a scan mode Click Save to save your changes e Automatic Cleaning e You can change the Norman Ad Aware settings so that threats detected on your system after a scan with a certain TAI Threat Analysis Index level are automatically removed from your sys tem Select the Auto Scans tab Under System select a setting in the Automatically remove infection with TAI higher than X Click Save to save your changes e Automatic Quarantine e You can change the Norman Ad Aware settings so that detected threats are automatically quar antined prior to being removed from your system Select the Auto Scans tab Under Safety check the box next to Quarantine objects prior to removal Click Save to save your changes Norman Ad Aware User Guide Using Norman Ad Aware Status Using Norman Ad Aware gt Status Click the Status menu button to open the drop down Status menu Click Main
39. ld Processes Connect and TrackSweep Similar to the Norman Ad Aware interface N Ad Watch also has a Settings screen where you can make specific changes to the actions that N Ad Watch per forms Status N Ad Watch Status Status The N Ad Watch Status screen gives you an overview of the N Ad Watch real time monitor allows you to activate the tools it consists of and shows statistics from events you have been alerted about Select the buttons next to each of Shows statistics on the events N Ad Watch s tools to turn them on or off that N Ad Watch has detected N Ad Watch LE saw Ad Watch Status Ad Watch Status Realtime Protection Evert log Protection Status _ mE a CES RegShield GENNES Processes Processes CUESTA Cookies RegShield Total Events Satis 7 TrackSweep Connect iV Cookies o Copyright 1990 2007 Norman ASA 22 Norman Ad Aware User Guide Using Norman Ad Aware gt N Ad Watch Event Log Event Log N Ad Watch s Event Log shows a list of all of the events detected by N Ad Watch such as blocked processes blocked registry changes or cleaning events items cleaned by TrackSweep Events are listed according to the date they occurred The most recent Shows the number of events events are shown at the top of the log detected on that day N Ad Watch Fa Ad Watch Status 9 Evert log Event Log Recent Hvents 2007 09 13
40. log file NORMAN Ad Aware Lanie SES 4 Scan 1 v r S Loth J Path C Documents and Settings All Users Application DataWormaniN Ad Awarevogs Ss Wi tm Ee a Sees I 4 CUSCA C O Include in log fie O Basic settings O Advanced settings O User and computer name O Environment information O Running processes O Running processes and modules O Include information on ignored objects in log fie Reset Settings 43 Norman Ad Aware User Guide Using Command Line Parameters gt Settings Using Command Line Parameters Norman Ad Aware can be operated without using the graphical user interface GUI It can be con trolled by using command line parameters UNC paths are supported Example gt N Ad Aware exe Smart Silent Cookies Norman Ad Aware will run in the background without the GUI and perform a Smart Scan with cookie scan turned on Scanning Parameters Full Performs a Full Scan If set this parameter will override all other scanning parameters except the optional Full Scan Smart Performs a Smart Scan If set this parameter will override all other scan parameters except the optional Smart Scan settings Cookie ADS and MRU and Fu11 which takes precedence over Smart Processes Scans all active processes Reg Scans the registry RegPE Scans registry executables Hosts Scans the Hosts file exe Scans only executable files zip Scans archives deepzip Deep scans
41. ls to see the number of families finger prints and registry entries that make up the Detection Database Norman Ad Aware User Guide Using Norman Ad Aware gt Status Statistics eo General Statistics e Statistics from your past scans are filed Shows total numbers since you e here Use the tabs to view General and installed Norman Ad Aware or e Detailed Statistics since you last reset the statistics NORMAN Ad Aware e E ar e SELES Last scan 2007 09 14 13 25 00 o Last scan mode uset Smert e Last infection detected 2007 09 14 13 25 00 Log Files o Total scans performed 98 S Total intections detected 11633 e PAZ R Total infections removed 865 e KEN EYED Total intections quarantined 3 PA Total credis scanned 2688849 gt QEU AAA Average TAL of intections 296 e IIS SUS Sg 6Ccoeo0 PU o e o 8 o Detailed Statistics e Shows in depth statistics about the objects detected in past scans e NORMAN Ad Aware e o e Main Status a Statistics LJ e e 4 e NEAEW atch e QEU 2 e SOPA CSS e e o Reset Statistics e e e e Shows the type of objects Shows the total number of Shows the date you 8 detected in past scans and their objects in that category that performed your last scan e TAI Threat Analysis Index were found and the total e number you chose to have Norman Ad Aware remove Copyright 1990 2007 Norman ASA 7 Norman Ad Aware Use
42. n 37 Norman Ad Aware User Guide Using Norman Ad Aware gt Settings Browsers Browser Defaults e Default home page o Norman Ad Aware uses the specified Internet Explorer home page when recovering from a browser hijack When you click Read Setting your current Internet Explorer home page set ting will be used e Default search page o Norman Ad Aware uses the specified Internet Explorer search page when recovering from a browser hijack When you click Read Setting your current Internet Explorer search page will be used 0 SES 4 4 NA ateh 4 Wi tpm E J Detaut Search Page Cserny bei nammen Reset Settings b STO Scanning Processes Detected During Scan e Unload malicious processes 8 modules o This allows Norman Ad Aware to close any currently running process or module that is recog nized by the Detection Database If this setting is disabled the recognized process or module will continue to run during the remainder of the scan Deactivation of this option does not imply that Norman Ad Aware will not be able to remove the executable if selected for removal by the user just that removal will happen more efficiently if the process has already been stopped e Remove malicious LSPs o LSPs or layered service providers are often exploited by spyware and adware If selected Norman Ad Aware will remove LSPs in detection Copyright O 1990 2007 Norman ASA 38 Norman Ad Aware Statis Scan
43. n the Quarantine manager select the quarantined object or objects you would like to restore by checking the box beside it When you click Restore the object objects will be removed from Quarantine Automatic Quarantine You can set Norman Ad Aware to automatically quarantine objects prior to removal Click the Settings button and select the Auto Scans tab Under Safety check the button next to Quarantine objects prior to removal Gumi uel SHTS po oom Scan Family Category Description Scan Mode Possible Er Ny Matware Quarantine amp ignore o File Malware Browser 3 2007 09 18 05 43 00 Scheduler NAAV atch Wa hind ate Uis Es HIS SITIS Select an object and click to Select an object and click to remove it from your system remove it from Quarantine Ignore List The Ignore List can be used when you want to keep a particular detected item installed on your sys tem and do not want Norman Ad Aware to remove it When you add items to the Ignore List Norman Ad Aware will not detect them when your system is scanned The Ignore List lists types of objects together by category and shows a description of each object s location Add Objects to Ignore List To add an object to the Ignore List you must first run an Norman Ad Aware scan From the Scan Results screen select the object or objects you would like to add to the Ignore List by checking the box beside it Click the Add to Ignore
44. n the process win dow Module Window The lower left window of the N Process Watch module is the module window Click a process in the process window to have its details shown in the windows below The module window lists information by Copyright 1990 2007 Norman ASA Module o File name of the module Base Address gt Modules point of origin where it started executing Size Allocated memory size for the selected module 33 Norman Ad Aware User Guide Using Norman Ad Aware gt Tools amp Plug ins e Path o Full path of the module where the module is located Module Window Context Menu Right clicking on a module in the module window opens the module window context menu showing the operations you can perform on any given module You can choose from the following operations e Unload o Unloads the selected module from memory e Open Folder Opens the folder that contains the file spawning the selected module e Google Brings you directly to a Google search to access more information about the selected module Thread Window The lower right window of the N Process Watch module is the thread window Click a process in the process window to have its details shown in the windows below The thread window lists information by e Thread ID number assigned by the operating system the thread s unique identifier e Priority gt Priority level allocated by the operating system N Hosts File
45. nitions File by performing a manual update Web Update is a simple way to update the Detection Database When you perform a Web Update you will receive verification that your Definitions File is up to date or you will be prompted to confirm that you want to download the latest file The update manager will then launch if there is a new software version available allow ing you to choose to update the software You can also use the Scheduler to set up automatic Web Updates to occur at specific dates and times and change the Norman Ad Aware settings so that an automatic Web Update is performed prior to scans A Siats Web Update S Scan Definitions File _o E o Nadwatch To ensure you are protected from the latest spyware threats t is important to have the most recent Cr Definitions File update trom the Lavasoft Detection Database Ad Aware 2007 now includes incremental a and automatic updates and you can set a personalized schedule for Web Updates with the Scheduler feature in the Plus and Pro versions V eb Update Settings Utes CSG TS 7 GE Updete Shows the latest news from the Click to check if new Definitions File and Norman Security Center software updates are available Copyright 1990 2007 Norman ASA 29 Norman Ad Aware User Guide Using Norman Ad Aware gt Web Update Web Update Settings Select Settings from the Web Update drop down menu to change the Definitions File and Proxy s
46. o easily under stand what constitutes an annoying threat and what should be recognized as a high risk to your pri vacy and security The TA point system is based on a 10 point scale with 1 representing the lowest threat and 10 representing the highest For each detected critical object you can choose to e Add to Ignore o Add the object to the Ignore List keep the item on your system and make sure it is not detect ed in future scans e Quarantine gt Add the object to the Quarantine isolate and back up the object in quarantine where it does not pose a threat to your system e Remove o Delete the object from your system You can either select each object individually by checking the box beside it or use the selection options in the context menu Before deleting critical objects you have the option to create a system restore point A system restore point allows you to restore your computer to a previous working state in the event of a problem System restore creates backups or restore points of vital system configurations and files You may choose to create a system restore point prior to deleting objects that you are unsure of removing or after handling items detected by a scan when you know that your system is clean Copyright O 1990 2007 Norman ASA 13 Norman Ad Aware User Guide Using Norman Ad Aware gt Scan Critical Objects Context Menu Right click within the Critical Objects section of the Scan Results
47. open the Schedule Task After choosing a scan mode to choose specific sections window to set up a scheduled click to have Norman and directories that you want scan Ad Aware begin to scan your Norman Ad Aware to scan system Smart Scan The Smart Scan is a fast system check that scans only the most critical sections of your system The Smart Scan will scan your memory registry cookies favorites and Hosts file The directories scanned are Windows Temp and Program Files The Smart Scan does not scan archived content This scan mode should only be used for daily system maintenance use this scan if you are sure that your system is clean and you have performed a Full Scan or an in depth Custom Scan on your main hard drive at least once during the past month If this is your first scan you suspect that your system has become infected with suspicious content or you have used another anti spyware product prior to installing and using Norman Ad Aware we recommend performing a Full Scan Full Scan The Full Scan is an in depth scan mode that thoroughly scans your entire system including all local drives We recommend using the Full Scan when you use Norman Ad Aware for the first time and at regular intervals to ensure that your system is clean Copyright 1990 2007 Norman ASA 9 Norman Ad Aware User Guide Using Norman Ad Aware gt Scan The Full Scan takes longer to scan your system than the Smart Scan but is more likely to find infec t
48. or block as the default action e Blink Tray Icon Copyright 1990 2007 Norman ASA gt Turm the blinking N Ad Watch icon on or off 28 Norman Ad Aware User Guide Using Norman Ad Aware gt Web Update Log By default N Ad Watch logs all events in the Event Log You may choose to change the event log options for Registry Events Process Events TrackSweep Events and Cookies Events Check the button next to the events that you want N Ad Watch to log Web Update Click Web Update on the main menu and select Web Update from the drop down menu to open the Web Update screen Web Update allows you to connect directly to the Norman Security Center to look for Definitions File and software updates for Norman Ad Aware To stay protected from the latest threats it is important to run regular Web Updates to have the most recent Definitions File update from the Norman Detection Database You can also receive software version updates through Web Update as they become avail able The Detection Database is Norman Ad Aware s extensive threat detection list and allows Norman Ad Aware to detect the latest threats on your system When you update the Detection Database with the latest Definitions File you download an incremental update from the database guaranteeing you a quick easy update The file will automatically be stored in the correct location on your computer Update Norman Ad Aware While you can get the latest Defi
49. orer o Marks all Internet Explorer items to be cleaned Copyright 1990 2007 Norman ASA 36 Norman Ad Aware User Guide Copyright 1990 2007 Norman ASA covering from browser hijack attempts Using Norman Ad Aware gt Settings Uncheck all Explorer o De selects all Internet Explorer items from being cleaned Check all Firefox o Marks all Firefox items to be cleaned Uncheck all Firefox o De selects all Firefox items from being cleaned Check all Opera o Marks all Internet Explorer items to be cleaned Uncheck all Opera o De selects all Internet Explorer items from being cleaned Settings Click Settings in the main menu to open the Settings screen where you can customize Norman Ad Aware to fit your needs Use the tabs to navigate between different categories of settings Contains scanning options cleaning engine Contains user interface settings like settings and performance tuning options skins languages sound effects Includes settings and menu animation for start up scans Contains web browser settings for re Contains settings for creat and safety ing log files from your scans options NORMAN Ad Aware NEA Watch Wr tp E Detaut Search Page 1 http ife search msn com P C MBCA 4 ehm Read Setting Reset settings Click to reset your Click to save selections to the your selections default settings in each sectio
50. orman Ad Aware Overview What Is Norman Ad Aware Norman Ad Aware is an industry leading anti spyware solution Norman Ad Aware allows you to com bat the growing threats and latest advancements of malicious spyware and malware Norman Ad Aware protects you from spyware that secretly takes control of your computer resulting in aggressive advertising pop ups sluggish computer activity and even identity theft through stolen pri vate information We give you the tools to detect hazardous content on your computer clearly identify their threat level and then give you the ability to remove unwanted content so that your private infor mation remains right where it should under your control Norman Ad Aware s advanced Code Sequence Identification CSI technology roots out deeply hidden malware and then searches for similar codes in order to identify emerging variants Norman Ad Aware thoroughly scans your memory registry Hosts file hard removable and optical drives for known data mining aggressive advertising parasites scumware keyloggers trojans dialers malware browser hijackers and tracking components Norman Ad Aware Features e Fully redesigned engine provides optimal productivity with fast scans and improved spyware detection e Advanced Code Sequence Identity technology results in better detection of deeply imbedded and emerging malware e Enhanced Detection Database protects Norman Ad Aware users from the latest th
51. ose Traffic Details to open the Traffic Details window which shows you detailed information on that particular process Copyright 1990 2007 Norman ASA 25 Norman Ad Aware User Guide Using Norman Ad Aware gt N Ad Watch N Ad Watch TrackSweep Select TrackSweep in the N Ad Watch main menu to open the TrackSweep screen TrackSweep is a privacy tool that allows you to remove the traces of your Internet browsing from your system By checking the buttons next to the items of your choice the tracks left behind when you surf the Internet can be cleaned from Internet Explorer Firefox and Opera web browsers whenever you close a web browser You can choose to clean the following areas e Cache e Clears your browser cache or Temporary Internet Files e Cookies Clears browser cookies data that a website saves on your computer s hard drive and retrieves when you revisit the site e History o Clears your full history of visited websites e Last typed URLs e Clears the list of last accessed URL s from your web browser s address bar e Browser tabs o If you use tabbed browsing your browser tabs will be cleared TrackSweep Context Menu Right click within TrackSweep s selection screen to open the context menu where you can choose from the following operations e Check all o Marks all items to be cleaned from every browser e Uncheck all De selects all items from being cleaned e Check all Explorer o
52. ps each graphic tree and branches down to show the spawned sub processes The lower left list is the module window showing a list of the modules the selected process has loaded into memory The lower right list is the thread window showing a module s thread or path of execution Process Window The top window of the N Process Watch module is the process window The columns of specific infor mation on each process are listed below Processes are briefly color coded as an action occurs to give you quick additional information When a process is highlighted green it indicates that the process has recently started A process will be highlighted yellow when suspended and will remain yellow until you choose to resume it A process is highlighted red when it has been terminated Copyright 1990 2007 Norman ASA 31 Norman Ad Aware User Guide Using Norman Ad Aware gt Tools amp Plug ins The process window shows the processes currently running in your system N Process Watch Image name ml System Process im Ed System amp dg explore exo ES VMmarcTray exe 372 GB VMwareUserexe 788 e a on 2008 05 01 11 4000 C WINDOWSNE xploer 20090501 11 40 03 C Program Files VMware 2008 05 01 11 4003 C Program FilesNVMwae 2008 05 01 11 5227 CAWINDOWS systemX 2008 06 16 09 2259 C Program Files Normar 2008 06 16 08 4554 C Program Files Normar 2008 06 16 08 3252 CAWINDOWS syttem 2008 06 16 07 57 54 CAWINDOWS syttem
53. r Guide Using Norman Ad Aware gt Scan Log Files Records of the action that occurred when you performed a scan Under Settings you can adjust the amount of log files to create type of information to include and where to save the files Use the drop down menu to select a log file NORMAN Ad Aware ogee SES Log Files Main Status ho Statistics CDocumerts and Settings Aull Users Application DatalWorman N Ad AwareVogs Update log Log Files Scan 2 di WAN SAU Watch 15 06 2008 13 26 25 Initialized 4 15 06 2008 13 26 25 Server type Free A wel 11 2 amt 15 06 2008 13 26 25 Fetching update xml from server CRESCE compressed https webupdatje lavasoft con public normanl datilzm v UT GST RUE a compressed https webupdatje lavasoft con public na news08 datlzm settings https vebupdate lavasoft com public na news08 dat File not found 15 06 2008 13 26 28 Pailed updating nevs file 15 06 2008 13 26 28 Server type Free 1 M Export Refresh ubmit to Security Center Click to send your log file Contains information about Click to save the log Click to update to Norman s Security your scan like the settings file to a specific the content of Center used objects detected and the location the selected file processes that were running on your computer during the scan Scan Click the Scan menu button to open the Scan
54. r feature allows you to manage Norman Ad Aware by setting up automatic scans and Web Updates to take place on scheduled dates and at specific times We also recommend having Norman Ad Aware set to automatically quarantine files prior to removal You can set up Norman Ad Aware to automatically perform Web Updates scan remove infections and quarantine detected objects In order to make these adjustments follow the instructions below e Automatic Web Update o Use the Scheduler to schedule automatic Web Updates to occur at set times To open the Scheduler click the Scan menu button and then click Scheduler in the drop down menu Click Add select Web Update from the list of tasks and then specify the frequency date and time for the Web Update to occur More information is available in the Using Norman Ad Aware chapter under Scheduler e You can also adjust Norman Ad Aware settings to automatically update the Detection Database prior to scanning your computer Click the Settings button to open the Norman Ad Aware settings menu Select the Auto Scans tab Under System check the box next to Update Definitions File before scanning If an updated file is available it will automatically be down loaded to your computer before scanning Click Save to save your changes e Automatic Scans o Use the Scheduler to schedule automatic scans to occur at set times To open the Scheduler clic
55. rantining etc objects Copyright 1990 2007 Norman ASA 40 Norman Ad Aware User Guide Using Norman Ad Aware gt Settings e Delete restored items o After the objects in Quarantine are restored the quarantine file is deleted If disabled the quar antine file will remain on the system even after restoring its contents Gamazo Sus to Sane w System Automatically remove infection with TAI higher thanc 10 I2 O Close Ad Aware 2007 after start up scan Webllimdate Update Definitions Fie before scanning M CU A Scan on Ad Aware start up Safety No automated scan 2 S O Update Definitions File at startup O Full Sean O Display update status dialog Quarantine objects prior to removal Scan on Windows start up O Sate mode No automated scan O Delte restored tems O Smart Scan O Ful Scan Reset Settings User Interface Miscellaneous Integrate into Windows Explorer This setting allows you to use the right click menu to scan a file or folder with Norman Ad Aware e Dump exceptions to disk o If an exception occurs that cannot be handled Norman Ad Aware will append to or create a special log file for later trouble shooting and or product support e Write protect system files gt Norman Ad Aware will write protect certain system files after repairing them such as the Hosts File e Use grid lines in results list o Display grid lines in the scan result lists e Use Tool tips o Display tool tips for
56. reats with incremental and automatic updates resulting in fast download times e New graphical user interface GUI easy to navigate for beginners while maintaining advanced options for experienced users and businesses e TrackSweep this new feature erases tracks left while surfing the Internet on Internet Explorer Firefox and Opera in one easy click of a button e Multiple Browser Support Internet Explorer Firefox and Opera e System Restore Point set a Windows system restore point after a scan to easily revert back to your clean system in order to recover from a spyware attack e Customized scans customizable scanning of RAM registry hard drives external storage devic es and optical drives means you save time by scanning selected areas where known spyware programs are located e N Hosts File Editor allows users to add delete or make changes to the Hosts File to create Web navigational shortcuts and block specific sites e N Ad Watch real time monitor protects your computer by proactively detecting malware and other parasites before they install on your PC e N Ad Watch Connect monitors outgoing network traffic providing an additional channel for iden tifying active threats e N Process Watch module view an in depth snapshot of all running processes and quickly stop any known offending processes e Advanced command line support allows users to scan and remove spyware without launching the interface window
57. ributors 11229 October 2008 Copyright 1990 2007 Norman ASA ii Norman Ad Aware User Guide Table of Contents Table of Contents Normal Ad Aware OVervleW 4s cert enr A dde deb da 1 What Is Norman Ad Aware sasinen ea a nnns nn arr enses se arre n sss nre E 1 Norman Ad Aware Features ss 2 rti eroe b Neben A e E RAE NEAN E AA 1 Norman Ad Aware System Requirements esssssssee nemen 2 Getting Started codo M rcp aen ated Aa me e eae a eee rum iden et 3 Install Norman Ad Aware isses e enne enne nn ner ensis se inen ness rrr renes nnns nnns 3 The Norman Ad Aware Interface oo oooncconcconccononccncconnncnncconnconnconnncnnnnonancnncnnnane aida nhe n nsns nnne 3 First Step Setllhgs nai inr eee ta teet ape s aeta re RUSO E aS napis dde cep ide cedens 5 A 6 HAS iii A Aid 6 a NOAA 8 N Ad Watch is IMMISIT eee RRR 22 Web Upatic IEEE 29 TOONS JUI S 31 SQ TEINS a ish TRE 37 Using Command Line Paramete S ccenn eei stagna etna aad eaa aad ead 44 Uninstall Norman Ad Aware 2 ccceceeceececcee cee ceee eee ee cece caeaaeeeeeeeeeeeeeseeseceaaeeeeeeeeeeeeeeeesiaeees 46 FRESOUNCOS RC 47 Norman Support Caterina 47 Purchasing Additional Norman Products neresi 2 reine teet ertet d cux het d ups Re zou BE aud cd dud 47 Copyright 1990 2007 Norman ASA iii Norman Ad Aware User Guide Norman Ad Aware Overview gt What Is Norman Ad Aware N
58. rminates the selected process Terminate Tree o Terminates the selected parent process and all of its sub processes Restart o Starts the process again from the beginning Suspend o Freezes a selected process so that it temporarily stops running Resume Resumes the execution of a process that has been suspended Set Priority gt Manually change the priority level that was assigned by the operating system The priority level can be reassigned to Real Time Highest possible priority level pre empts all other processes including operating system processes performing important tasks High MPiority level of time critical tasks that must be executed immediately Above Normal Priority level above the normal level Normal Piority level with no special scheduling needs Below Normal Priority level below the normal level Low Priority level set to run the process when the system is idle Open Folder Opens the folder that contains the file spawning the selected process Google o Brings you directly to a Google search to access more information about the selected process Process Details Opens the Process Details window which shows a graph of the estimated CPU usage of the process and more detailed information on that particular process You can also access Process Details by double clicking on a process Columns o Allows you to add or remove any of the columns of information displayed i
59. scanning your computer Click the Settings button to open Norman Ad Aware s settings menu Select the Auto Scans tab Under System check the box next to Update Definitions File before scanning If an updated file is available it will automatically be downloaded to your computer before scanning Click Save to save your changes Manual Update In some circumstances such as if your proxy settings are not configured properly you may not be able to update the Detection Database by using Web Update You can manually update the Detection Database with the latest Definitions File by following the steps below e Close Norman Ad Aware e Download the latest Definitions File in a ZIP file from the Norman website e Save the file to a temporary location Copyright 1990 2007 Norman ASA 30 Norman Ad Aware User Guide Using Norman Ad Aware gt Tools amp Plug ins e When complete unzip the contents of the file to the installation directory of Norman Ad Aware which is usually C Program Files Norman N Ad Aware e Open Norman Ad Aware You can confirm the latest Definitions File is installed by looking at Update Status on Norman Ad Aware s main status screen Tools amp Plug ins Click the Tools amp Plug ins menu button to open the Tools amp Plug ins drop down menu Click Tools to open the N Process Watch and N Hosts File Editor menu screen Click Start to launch N Process Watch or N Hosts File
60. screen to open the context menu where you can choose from the following operations e Select All Objects Select all of the detected critical objects e Unselect All Objects o Unselect all of the detected critical objects e Add Selected to Ignore List o Add all of the selected critical objects to the Ignore List e Quarantine Selected o Add all of the selected critical objects to the Quarantine Click to set a Windows Shows the category that Norman has classified that etm a point threat to be in Hold the Shows the threat s Shows the family name mouse over an object to TAI Threat Analysis of the objects see a description of it Index level NORMAN Ad Aware a fee Status E Scan Results Stat Category Scan Mode J cible se M Matware Browser Internet Explorer Add to ignore Remove Quarantine System Restore Summary of S Total tems detected Total scanning time 00 00 46 Finish Click to expand the list For each detected critical object you After you have reviewed and to see all detected can choose to add it to the Ignore handled all detected infections objects in this family List Quarantine it or remove it from objects can only be added to the your system by checking the box Ignore List and Quarantine from this Click to select al objects beside the object s and then clicking screen click to exit this screen and detected in this family 7 one of these buttons view your Scan Summary
61. spyware areas of the registry for the current user e Registry executables o Scans within the registry for malicious executables e Hosts file o Scans your Hosts file Edits to the Hosts file may occur due to home page hijackers If you use a N Hosts File Editor to block content this option can cause some entries to be detected and presented for removal To avoid any unwanted changes to your Hosts file please review the content at the end of a scan and select the entries that you want to ignore in subsequent scans e Tracking cookies e Scans for tracking cookies in Internet Explorer Mozilla Firefox and Opera Copyright 1990 2007 Norman ASA 10 Norman Ad Aware User Guide Using Norman Ad Aware gt Scan e Alternate Data Stream ADS o Scans files and simultaneously investigates ADS streams for malicious objects e Executable files only Scans only for executable files This option should be used by advanced users because this will eliminate detection of related content that could cause the removed executables to be rein stalled at a later time e Archives o Scans within archives such as zip cab etc e Spanned files o Scans CAB files which are spanned Spanned CABs occur where several CAB files make up a single CAB archive e Possible browser hijacks o Scans browser settings like start page and search page favorites and desktop for malicious URLs e LSPs o Detects and unloads malicious LSP Layered Service Prov
62. the Norman Ad Aware user interface Sound e Play a sound if scan locates an infection Check the box to have Norman Ad Aware play a sound at the end of a scan if any critical objects are detected You can choose a wave file to be played when content is detected Any file with a wav extension can be used Copyright O 1990 2007 Norman ASA 41 Norman Ad Aware User Guide Copyright 1990 2007 Norman ASA Using Norman Ad Aware gt Settings Menu Animation e No animation o The Norman Ad Aware main menu will have no animation when selecting headings e Slow animation o The Norman Ad Aware main menu will be set to slow animation when selecting headings e Normal animation o The Norman Ad Aware main menu will be set to normal animation when selecting headings Skin You can change the look of the program by changing skins Select the skin that you would like to use from the drop down menu Click Apply to apply the skin you selected Language File You can change the interface of the program to the language of your choice by selecting the language of your choice from the drop down menu Click Save to save your settings NORMAN Ad Aware o Status scel Stati Integrate into Window s Explorer LITE Dump exceptions to disk NEA Watch protect system fles Wurm m EN Use grid lines in results ist _ _ _ _ G A A q _ 2 AA 6 Sais Sound O Pay a sound if scan locates an infection Current sound wav
63. u to navigate to another part of Norman Ad Aware Quarantine amp Ignore List From the drop down Scan menu click Quarantine 8 Ignore to open the Quarantine manager and the Ignore List Quarantine Quarantine is used to isolate and backup objects detected during an Norman Ad Aware scan You then have the option to restore them at a later time Objects that are quarantined will be encrypted and compressed and can only be read and restored using the Norman Ad Aware Quarantine man ager Objects stored in Quarantine do not pose a threat to your computer The Quarantine manager lists objects by Copyright O 1990 2007 Norman ASA Family Shows the family associated with the detected objects Category Shows the category that Norman has classified that threat to be in Description Shows a description of the object s location TAI o Shows the Threat Analysis Index TAI of the detected object Time Shows the date and time you quarantined the object 17 Norman Ad Aware User Guide Using Norman Ad Aware gt Scan Add Objects to Quarantine To add an object to Quarantine you must first run an Norman Ad Aware scan From the Scan Results screen select the object or objects you would like to Quarantine by checking the box beside it Click the Quarantine button to quarantine the object or objects You can then open the Quarantine man ager to see a list of quarantined objects Restore Quarantined Objects I
64. uarantined files through your anti virus application or have Norman Ad Aware ignore the anti virus program s quarantine folders files during a scan Copyright 1990 2007 Norman ASA 12 Norman Ad Aware User Guide Using Norman Ad Aware gt Scan Scan Results After the scan is complete you will be presented with a detailed listing of the items that were detected in the Scan Results screen Please review each detected item in the results screen before remov ing it We do not suggest or recommend that everything detected by Norman Ad Aware should be removed You have the final say in what to delete from your system Norman Ad Aware is designed to report possible suspicious content on your system give you a straightforward method to understand the content detected and then provide a simple way to remove threats In the Scan Results screen detected objects are separated into critical objects and privacy objects The total number of critical objects and privacy objects detected during the scan are listed at the top of each tab Critical Objects Critical objects are detected objects that may pose a threat and should be considered for removal In order to give you information about each critical object detected items are grouped under their fam ily name and are listed with their category assigned Threat Analysis Index TAI level and file path The Threat Analysis Index TAI associated with each detected object enables you t

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