Avira User Manual
Contents
1. CENTLY CG AVIRA Wests Trademarks and Copyright Trademarks Windows is a registered trademark of the Microsoft Corporation in the United States and other countries Facebook is a registered trademark of Facebook Inc in the United States and other countries Google is a registered trademark of Google Inc in the United States and other countries Twitter is a registered trademark of Twitter Inc in the United States and other countries Myspace is a trademark of Myspace LLC in the United States and other countries Formspring is a registered trademarks of Formspring in the United States and foreign countries All other brand and product names are trademarks or registered trademarks of their respective owners Protected trademarks are not marked as such in this manual This does not mean however that they may be used freely Copyright information Code provided by third party providers was used for Avira Social Network Protection We thank the copyright owners for making the code available to us Avira Social Network Protection User Manual Status 25 Sep 2012 3 CG AVIRA vec Table of Contents 1 User NTA ales caeiccernc cree dace cartiateecvccdaak cccdceeccduscussceuccteaciusciececcedcberccecesces 5 1 1 MICA LFCUINC EI cass cawascs cccwscacscecsuatecccusiaescewsueaccusuaesceesiaeaccwseaeacewaua esccusiaeseewsunescewsuaeseewaiassueeammeseeauees 5 12 Icons and GNpniaSeSa ducueunGaudiandeausuawavandsaneiaudGiuasandweusGaues2. 5 2 Product information LAAKT 7 2 1 Delivery SCOPE sis mics sinsixtateeiitavmiinsddioientivcvies tevin er irea eendi roas Cen nE E EDENES EK ET i 7 2 2 Social Network Protection system requirementS e sessessessesessesscesesoescesessessessceseseeseeseee 8 3 Setting up Social Network Protection sscceesessocecsossosocsossosoessosoooeoo D 3 1 Creating a Social Network Protection account eessessesssesseessessesssessesssessesssesseessessesssees 9 3 2 Connecting yo r CHING scssccvesssecasacainctienicisadeatensiecieeanerseeiessiommeaiicamesinenieie teenies 10 3 3 Alert SEMMIS sanassepasessesiensis eeateanrsantsin tensisanteoe ina ear ERa aar ARE Aat ea AR eas RRA r A aaan iater daia 11 3 4 Completing the SetUp ssssessisssessesssecsiocssssessicorsssessrrooiecesessissssssecsesssescisosasseiscsaosesesccvasessssssiass 12 3 5 Logging in to an existing Social Network Protection account sesssessesseessesssessessesese 13 4 Handling Social Network Protection ccccccccccccccccccccccccccccccccccces L4 ED UNI oroas aeee Ee EEN EP da eu ea Scans aa to dae ta maaan cae aa ema 14 A i a i case A E EE iui evswvatiiextuea ts A E E 14 AGS E i o NEEE E EE ee ANEN 15 r m HUNT VAS A E N E E eee 16 BS a SO E E E A E tee 16 46 Mall TEDOtisndndunnaudunvaudsanduauavcueuanaieudwuuaieneneusnGuapauaiaus 17 5 Contacting the SUpport ssssececssssosecssososecsossosecsossosecssssoseessssssoe LO Avira Social Netwo
3. Social Networks Protection account 3 1 Creating a Social Network Protection account V Make sure that your computer is connected to the Internet gt Go to www socialshield com OR gt If you are trying to connect from inside another Avira product click Control Center gt View gt Child Protection gt Social Networks Click Get Started Here The web browser opens displaying the Avira Social Network Protection website gt If you have a Facebook account you can now log in to Avira Social Network Protection by clicking the Facebook logo Click on Allow to give Avira Social Network Protection access to your Facebook account Note If you have chosen to use Facebook Connect your are required to use your Facebook credentials to log in to Social Network Protection from now on OR gt If you do not have a Facebook account enter your first name your last name your email address and a password in the required fields Click Get Started Note From now on your email address will serve as your username Avira Social Network Protection User Manual Status 25 Sep 2012 R AV RA Setting up Social Network Protection Related Topics e Logging in to an existing Social Network Protection account e Connecting your child 3 2 Connecting your child Connecting an account directly V Toconnect directly to your child s Facebook account you need your child s Facebook login credentials gt Go to www socia
4. ages photos videos friends in context The information given in the Activities section is a very detailed and in depth look into your child s accounts It is very useful if you need more information about a certain alert or want to document an incident for the authorities Otherwise it might constitute too much of an invasion of your child s privacy Avira Social Network Protection User Manual Status 25 Sep 2012 15 R AV RA Handling Social Network Protection Recent Activity last 30 days In this section you can see your child s activities on all the monitored networks for the last thirty day The number of new posts as well as the number of new friends is displayed gt If your child has not connected one of the social network accounts with Avira Social Network Protection you can click Connect Now to send out an email to your child to complete the setup 4 4 Friends In the Friends section you will find a list of your child s friends The personal information they have made public on the network e g name alias gender age location is also displayed gt You can sort this list by date network or the alphabet by using the drop down menu at the top To view the Friendship between this friend and your child click the friend s name All new messages are shown You can see a list of mutual friends by clicking on Mutual Friends This might give you an indication of the legitimacy of this friend s account If the person
5. count Alert Level For the email report Social Network Protection analyzes your child s activities and calculates an alert score for your child You can see the number of items i e friends posts messages photos etc analyzed and the alert score calculated on the Alert Level meter The alert scoring system is based on an assessment of the relative number of alerts and their severity in relation to the total number of interactions As long as the pointer remains in the green area of the meter the alert score is still low The further the pointer moves towards the red area the sooner a parent should intervene check the reported alerts and where necessary talk to the child gt Click the orange new alerts buttons to see details of all alerts affecting the meter Friend Analysis Friend Analysis continuously checks your child s friend list and analyzes the contacts Friend alerts are triggered whenever somebody on your child s friend list either appears to be an adult or has very few friends in common with your child Public Posts The Public Posts alerts are triggered when special keywords that indicate inappropriate language or discussions are found on your child s and their firends profiles Private Messages If your child has given permission to do so private messages and chats are analyzed and checked for any inappropriate conversations If certain keywords show up a Private Message alert is triggered Photo Video Ana
6. ends profiles Private Messages If your child has given permission to do so private messages and chats are analyzed and checked for any inappropriate conversations If certain keywords show up a Private Message alert is triggered Photo Video Analysis The Photo Video Analysis does not only analyze those photos and videos uploaded by your child it also checks photos and videos for inappropriate content that were uploaded by other people and where your child is tagged There are three different status messages for each of these alert categories e No alerts No analysis carried out by Social Network Protection has ever triggered an alert for this category e No new see old alerts The analyses carried out by Social Network Protection have not triggered an alert in the last seven days gt Click on see old alerts to view alerts older than seven days e lt n gt new Alerts An analysis carried out by Social Network Protection has triggered one or more alerts for this category gt Click on lt n gt new Alerts to view the alerts triggered The alerts are displayed in a timeline gt Use the dropdown filter option to display all of them or only the new ones You can click one tab after the other and choose whether to delete each alert by clicking dismiss or save it by clicking save 4 3 Activities In the Activities section you will find an archive of all alerts keywords in public posts as well as in private mess
7. ion area option box or button Avira Social Network Protection User Manual Status 25 Sep 2012 User Manual R AV RA Product information 2 Product information This chapter explains which functionalities Avira Social Network Protection contains and which are the prerequisites for using this application e see chapter Delivery scope e see chapter System requirements Avira products are comprehensive and flexible tools you can rely on to protect your computer cell phone and even your children from the possible dangers lurking on the Internet 2 1 Delivery scope Avira Social Network Protection is a monitoring tool that informs parents of their children s online activities It checks their social network accounts for comments photos etc that may influence the child s reputation in a negative way or may indicate that the child is in danger It contains the following engines e Alerts Engine The Alerts Engine makes sure that you receive an alert whenever Social Network Protection finds your child participating in any online discussions with inappropriate content e Friends Engine The Friends Engine checks your child s friends to make sure that they are who they say they are and no adult befriends your child unnoticed e Photos Engine The Photos Engine analyzes all the photos your child has posted as well as those your child is tagged in to ensure your child has an unblemished online reputation and
8. is not the victim of cyberbullying e Activities Engine The Activities Engine archives all your child s conversations photos and friends in context to make sure you have everything in detail should you need to document anything for the authorities Avira Social Network Protection protects your child on the following networks e Facebook e Google e Twitter e Myspace Avira Social Network Protection User Manual Status 25 Sep 2012 7 R AV RA Product information e Formspring 2 2 Social Network Protection system requirements As Social Network Protection is an online application it is very simple to use All you need is e PC Mac or a tablet computer e Web browser Microsoft Internet Explorer Mozilla Firefox Google Chrome Safari e Internet connection e Email account e optional Facebook account Note To enable monitoring of any of your children s accounts you will need either their approval and or their username and password for the respective account Avira Social Network Protection User Manual Status 25 Sep 2012 R AV RA Setting up Social Network Protection 3 Setting up Social Network Protection This chapter contains information relating to setting up Avira Social Networks Protection e see chapter Creating a Social Network Protection account e see chapter Connecting your child e see chapter Alert Settings e see chapter Completing the setup e see chapter Logging in to an existing
9. lshield com and click Login The Login page opens gt Click the Facebook logo and enter your child s email address and password You now have to give the application access to the information on your child s Facebook profile Note Please make sure to enter your child s login credentials and not your own Connecting an account by email gt Go to the website and click Login The Login page opens gt Click the link below the Facebook logo Enter first and last name your child s email address and if you wish to do so a customized message to prove to your child that the information is in fact coming from you Your child receives an email asking to complete the connection to your Social Network Protection account You are asked to specify the Alert Settings for your child s account gt Your child has to complete the setup Avira Social Network Protection will inform you whether your child has completed the setup gt If the setup was not completed or the setup link has expired you can send out an email reminder including a valid link at any time Log in to your Social Network Protection account and choose the child you would like to connect Click Connect Now in the Recent Activity section and fill in the email form for your child Avira Social Network Protection User Manual Status 25 Sep 2012 10 R AV RA Setting up Social Network Protection Adding a new child gt Log in to your Social Network Pro
10. lysis The Photo Video Analysis does not only analyze those photos and videos uploaded by your child it also checks photos and videos that were uploaded by other people and where your child is tagged for inappropriate content Avira Social Network Protection User Manual Status 25 Sep 2012 17 R AV RA Handling Social Network Protection Recent alerts last 7 days In the recent alerts section information on the alerts triggered within the last 7 days is provided gt Click on the item to view the alert details If there are no new alerts you need to log in to your Social Network Protection account to review older alerts Cancelling the email subscription gt If you d like to stop receiving reports by emails click the link at the bottom of the email You are now unsubscribed from receiving Avira Social Network Protection emails Related Topics e Handling Social Network Protection Avira Social Network Protection User Manual Status 25 Sep 2012 18 Ro AV RA Contacting the support 5 Contacting the support You can contact the customer support in one of the following ways By email socialnetworkprotection avira com e Via Twitter askavira Via Live Chat on our website from 7 00 a m to 5 00 p m pacific standard time on weekdays By phone 1 800 239 0120 from 7 00 a m to 5 00 p m pacific standard time on weekdays Social Network Protection FAQ If you have any further questions concerni
11. ng Avira Social Network Protection please visit The Avira Knowledgebase at www avira com knowledgebase Avira Social Network Protection User Manual Status 25 Sep 2012 19 This manual was created with great care However errors in design and contents cannot be excluded The reproduction of this publication or parts thereof in any form is prohibited without previous written consent from Avira Operations GmbH amp Co KG Issued Q3 2012 Brand and product names are trademarks or registered trademarks of their respective owners Protected trademarks are not marked as such in this manual However this does not mean that they may be used freely live free 2012 Avira Operations GmbH amp Co KG All rights reserved Avira Operations GmbH amp Co KG Telephone 49 7542 500 O Errors and omissions excluded Kaplaneiweg 1 88069 Tettnang Facsimile 49 7542 500 3000 Germany www avira com
12. ps Here you can see all critical alerts and those of high concern get a better understanding of the triggers for these alerts and decide whether you want to save or dismiss an alert Note Once you are logged in you can always return to the overview by clicking Overview 4 2 Alerts Alert Level The Alert Level shows you the number of items i e friends posts messages photos etc analyzed and the pointer shows you the alert score The alert scoring system is based on an assessment of the relative number of alerts and their severity in relation to the total number of interactions As long as the pointer remains in the green area of the meter the alert score is still low The further the pointer moves towards the red area the sooner a parent should intervene check the reported alerts and where necessary talk to the child For a better overview the alerts are sorted into different categories Friend Analysis Friend Analysis continuously checks your child s friend list and analyzes the contacts Friend alerts are triggered whenever somebody on your child s friend list either appears to be an adult or has very few friends in common with your child Avira Social Network Protection User Manual Status 25 Sep 2012 14 R AV RA Handling Social Network Protection Public Posts The Public Posts alerts are triggered when special keywords that indicate inappropriate language or discussions are found on your child s and their fri
13. r above the alert level you want to apply When you have changed the alert level for every category that you wanted to change click Save Preferences You are automatically forwarded to the overview Note Once you have specified the alert levels for all categories and clicked Save Preferences you cannot change the alert settings for this account again We therefore recommend to leave the alert levels at default value Related topics e Completing the setup e Overview e Alerts e Email Report 3 4 Completing the setup When a parent has invited a child by email to connect to Social Network Protection the child has to perform the following steps to complete the setup gt Click the link Complete the setup now inside the email The Social Network Protection page opens gt By clicking on the respective logo you can now connect Facebook Google Myspace Twitter and Formspring accounts with Social Network Protection In order for Social Network Protection to analyze all potentially harmful content in the accounts you have to allow the application to access the personal information the wall the groups and events photos and videos as well as the private messages in the inbox As soon as one or more accounts are connected to Social Network Protection all activities are analyzed A report is built according to the Alert Settings and sent to the email address the parent has registered with Potentially inappropriate acti
14. rk Protection User Manual Status 25 Sep 2012 4 CG AVIRA Geist 1 User Manual 1 1 Introduction Avira Social Network Protection monitors your child s social network accounts and informs you of all potentially dangerous activities This manual describes how to set up and use the application Please go to our website www avira com to check for an updated version of this PDF manual or to acquaint yourself with other Avira products On our website you can also find information such as telephone numbers for technical support and information on how to subscribe to our newsletter Your Avira team 1 2 Icons and emphases The following icons are used Icon Explanation designation F Placed before a condition which must be fulfilled prior to execution of an action gt Placed before an action step that you perform 4 Placed before an event that follows the previous action Warning Placed before a warning when critical data loss might occur Note Placed before a link to particularly important information or a tip which makes your Avira product easier to use Avira Social Network Protection User Manual Status 25 Sep 2012 5 CG AVIRA The following emphases are used Emphasis Explanation Italics File name or path data Displayed software interface elements e g window section or error message Bold Clickable software interface elements e g menu item navigat
15. shares a lot of friends with your child it is not very likely that this person is actually a stranger To go straight to the friend s profile on a social network click the link to the respective network Friends with Alerts In this section you can view your child s friends who have triggered an alert gt Click See all to view the entire list of friends not only those who triggered an alert 4 5 Photos In the Photos section you can see all the photos that have triggered an alert either because of the photo s subject or a comment made about it gt To learn more about the reason for the photo alert click on the photo Every photo has a headline stating the severity of the alert in red critical or yellow high concern giving the category in which the alert belongs and stating what exactly has triggered the alert If you want more information about the alert click explain Photos with Alerts In this section you can view the photos which have triggered an alert gt Click See all to view the photos which have triggered an alert Avira Social Network Protection User Manual Status 25 Sep 2012 16 R AV RA Handling Social Network Protection 4 6 Email report Every week you will receive an email report for each child summarizing the alerts that have been triggered recently This overview helps you to keep track of your child s online activities at a glance without having to log in to your Social Network Protection ac
16. tection account Navigate to the New Child icon in the side bar and click Add Again choose between connecting directly via Facebook or sending out an email to your child to complete the setup Related topics e Alert settings e Completing the setup 3 3 Alert Settings When you connect Avira Social Network Protection to your child s account for the first time you can specify of which types of alerts and by which means you would like to be notified There are three different levels of alert severity Alert Level Description LOW Only critical alerts are shown on the report Critical alerts are not emailed to you MEDIUM Only high concern alerts are shown on the report Critical alerts are also emailed to you HIGH All alerts are shown on the report Critical alerts are also emailed to you default All alerts are sorted to one of twelve categories You can specify a different alert level for each one of the following categories e Friend Analysis e Stranger Analysis e Photo Video Analysis e Cyberbullying Profanity e Drugs e Drinking Smoking e Sex e Violence Gang e Meeting up Avira Social Network Protection User Manual Status 25 Sep 2012 11 R AV RA Setting up Social Network Protection e Suicide Depression e Health e Personal Information Adjusting the Alert Settings gt To change the alert settings select the category you want to change In this category click on the ba
17. vities also trigger an alert on the overview Avira Social Network Protection User Manual Status 25 Sep 2012 12 KR AV RA Setting up Social Network Protection Related Topics e Connecting your child e Alert Settings e Handling Social Network Protection 3 5 Logging in to an existing Social Network Protection account V Make sure that your computer is connected to the Internet gt Go to www socialshield com OR gt If you are trying to connect from inside another Avira product click Control Center gt View gt Child Protection gt Social Networks Click Log in If you have an active session on your web browser you will automatically be logged in OR If your web browser session has already expired you can either log in by clicking on the Facebook logo or by entering your username and password Related Topics e Creating an account e Handling Social Network Protection Avira Social Network Protection User Manual Status 25 Sep 2012 13 R AV RA Handling Social Network Protection 4 Handling Social Network Protection This chapter contains information on how to use Avira Social Network Protection e see chapter Overview overview of your child s online activities and triggered alerts e see chapter Email Report how to interpret and react to the email reports 4 1 Overview In the overview you have all the information you need about your child s social online activities at your fingerti
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