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Carousel Simplicity Video User`s Guide

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1. Simplicity Video user portal Managing Calls For more support on using RealPresence Mobile visit RealP resence Mobile Community or refer to the Polycom RealPresence Mobile for Android Tablets Quick Tips Guide located on the When you are notin a call use the dialing screen to place calls view recent calls manage contacts and exit the application The dialing screen will look different if you are using RealPresence Mobile as a registered or unregistered user Some functions are only available for registered users Note Directory Access Carousel Directory access Is not enabled in RealPresence Mobile for use with Simplicity Video Registered users can use the local address book to store contacts and frequently dialed VMR numbers 60 Carousel Simplicity Video User s Guide Version 1 0 0 Figure 16 Dialing screen for an unregistered user RECENT CALLE Sign in Specify call setting View Help Display the number PF you entered View IP address Touch x to clear Select dialing protocol Enter number to dial Open keyboard Place the call i View connection Delete characters status you entered Figure 17 Dialing screen for a registered Simplicity Video user Sign in Specify call setting PTT View Help Display the number 7 F et View IP address you entered nen Touch i to clear Enter number to dial Open keyboard Place the call View connection Delete characters status
2. Signing into the User Portal Once you have successfully registered for Simplicity Video or signed up for a free 30 day trial you will receive a confirmation email from Carousel that includes your User Name VMR Number chairperson code and a link to access the user portal To sign in to Simplicity Video user portal 1 2 3 Go to your confirmation email and click the included user portal access link The Simplicity Video login page opens Type in your user name and password Clear the Hide Password Characters checkbox if you want your password characters to be visible Click Sign In Resetting your Password If you forget your Carousel Simplicity Video password or need to change it for any reason you can reset it from the user portal login page To reset your account password 1 2 3 Click the Forgot Password link on the portal login page Fill in your user name and email address Click Submit The verification email sent page opens Click OK Go to your password reset email and click the embedded link The user credential activation page opens Carousel 17 Carousel Simplicity Video User s Guide Version 1 0 0 5 Choose a password for your account and type it into the Password field Confirm the password in the Confirm Password field 6 Click the Accept Terms amp Conditions link to read the Simplicity Video terms and conditions and click the box next to the link to accept 7 Click Submit The
3. Viewing Recent Calls RealPresence Mobile stores details about the most recent calls placed and received 1 Touch a 2 Touch i beside the call that you want to review Note Recent Calls List Your recent calls list can contain up to 100 entries Carousel 84 Carousel Simplicity Video User s Guide Version 1 0 0 Managing Contacts RealPresence Mobile displays a list of the 10 most recent contacts and other local contacts that fit on the screen To add a contact from your recent calls list to your local address book 1 Touch 2 Touch next to the contact number you want to add In the recent calls list numbers without 6 are already saved in your local address book 3 Touch mg to add the contact to your local address book 4 Complete the contact information 5 Touch Done To add a contact to your local address book 1 Touch and touch ma NO Fill in the name of your contact in the Display Name field GO Optional Complete any of the following fields gt Title gt Phone gt Email gt Location A Fill in the Device Name O1 Complete at least one of the following fields Field Description Number that gatekeepers use to identify the system Enter the full dialing string fora VMR that connects via H 323 H 323 Extension Name that gatekeepers use to identify the system H 323 Name et al fae Simplicity Video does not support this option at this time SIP URI of the system En
4. 1 Click Gy 2 Enter the name or part of the name that you want to find and then press Enter SIP URI Carousel 40 Carousel Simplicity Video User s Guide Version 1 0 0 To delete a contact 1 Click Gy 2 Enter the name or part of the name that you want to find and then press Enter 3 From the search results select the contact name 4 Click 5 Click fol Using the In call Toolbar Click the icons on the in call toolbar to perform a variety of functions Figure 12 RealPresence Desktop In call Toolbar 00 03 38 In call Toolbar Icons Icon Description Network connection status Hide or display local self view Mute or unmute your video Mute or unmute your microphone Mute or unmute your speaker Adjust the volume Share content Enter a number extension or password pon ocoe Control the far end camera Change call settings Maximize or minimize the screen Hang up from a call Carousel 41 Carousel Simplicity Video User s Guide Version 1 0 0 Sharing Content To share content in a call 1 Click ed 2 Choose one of the following gt To share your desktop select an option under Monitor gt To share a running application select an option under Share Application To stop sharing content e Click cm Shared Content sj at the top of the screen from Monitor 1 or an application e Click from other monitors Solving Problems To get the most from your Simplicity Video ex
5. Carousel 80 Carousel Simplicity Video User s Guide Version 1 0 0 Using the In Call Toolbar During a call touch the icons on the in call toolbar to perform a variety of call functions Figure 24 RealPresence Mobile for iPad In call Toolbar Time lapsed Gall typa Hide or display local saif wios Enable Far Emi Camara Goantral Switch cameras Adjust volume Mute or unmute Muta or unmute Open diaipad Hang up wide Saudia Mute or unmute speaker In call Toolbar Icons Description Hide or display self view Mute or unmute your video Switch cameras Mute or unmute your microphone Share content Enter a number extension or password Enable far end camera control Hang up from a call SERB Oe BOA Mute or unmute your speaker Adjust the volume Importing and Sharing Content When you signed into RealPresence Mobile as a registered user you can send content to others in the call User Tip File Sharing Locations Y ou can save desired files to share on your local device or you can use Dropbox Carousel 81 Carousel Simplicity Video User s Guide Version 1 0 0 To share content during a call e Touch fg and then do one of the following gt Touch Local Documents to select a local file from your device gt Touch Photos to select a photo from your device gt Touch Website to input a URL you want to share if applicable gt Touch Dropbox to select a file from your Dropbox f
6. Galaxy Tab 2 7 GT P3110 tablet 4 1 1 Galaxy Tab 2 10 GT P5100 tablet 4 1 2 Galaxy SII GT 19100 phone 4 1 2 Galaxy SIII GT 19300 phone 4 1 2 Galaxy Note 10 1 SHW M480K tablet 4 1 2 Galaxy Note GT I19220 phone 4 0 3 Galaxy S4 GT I19500 phone 4 2 2 Galaxy Note 8 0 GT N5100 tablet 4 1 2 Sony Xperia ZL L35h phone 4 1 2 Xperia Z SGP 312 tablet 4 1 2 Note Support for Tegra 2 Devices RealP resence Mobile for Android version 3 0 Supports Tegra 2 devices XOOM tablet and Galaxy tablet 10 1 GT P 7510 GT P 7500 tablet with audio only To enjoy the full RealPresence Mobile feature set on your Tegra 2 tablets download version 2 3 based REALPRESENCE MOBILE TEGRA 2 from Google Play Installing the Application Downloading and installing RealPresence Mobile for Android is as simple as a few taps of your finger To download and install RealPresence Mobile for Android 1 From the Google Play Store application search for polycom or video conferencing to find the RealPresence Mobile application 2 Touch Free and then touch OK to accept permission The application downloads and installs itself Setting up Dialing Connections Setting up your RealPresence Mobile for Android application for use with Simplicity Video varies depending on if you plan to deploy it as a registered or unregistered user Unregistered users can only dial into Simplicity Video via SIP or H 323 using complete dialing strings registered users can provision the
7. Simplicity Video and how to use its basic functionality The chapters following show you how to configure and deploy specific Polycom products and systems with Simplicity Video The final chapters show you where to get help and outline known issues and workarounds Chapter 1 Getting Started This chapter introduces you to Simplicity Video and provides answers to some common questions about the service Carousel Carousel Simplicity Video User s Guide Version 1 0 0 Chapter 2 Introducing Carousel Simplicity Video In this chapter you ll learn about the basic functionality of Simplicity Video including specific dialing options and how to conduct successful meetings Chapter 3 The Carousel Simplicity Video User Portal In this chapter you ll learn the basic functionality of the Simplicity Video user portal including how to register and log into the portal how to navigate the portal interface and how to get help for Simplicity Video Chapter 4 Carousel Simplicity Video and Polycom RealPresence Desktop for Windows In this chapter you ll learn how to use Polycom RealPresence Desktop on Windows based systems to experience the full functionality of your VMR service Chapter 5 Carousel Simplicity Video and Polycom RealPresence Desktop for Mac In this chapter you ll learn how to use Polycom RealPresence Desktop on Mac based systems to experience the full functionality of your VMR service Chapter 6 Carousel Simplicity Video and Polycom Re
8. Leave blank gt Server sip rpn vc gt UserName video Simplicity Video user ID gt Password Simplicity Video password gt Check the Remember password button 3 Click Sign In Y our RealPresence Desktop client is now connected to Simplicity Video 4 Dial using the VMR number only Carousel 46 Carousel Simplicity Video User s Guide Example 1200340056 only dial as an unregistered user Configuring Software Settings Version 1 0 0 User Tip Registered vs Unregistered Users If you have signed up with Simplicity Video you can sign into RealPresence Desktop as a registered user or elect to use it as an unregistered client If you do not have a registered account you can Whether you use RealPresence Desktop as a registered or unregistered user there are several settings you can customize for your video experience To access RealPresence Desktop settings 1 From the call screen click Es 2 Configure the settings as shown in the following Table 10 General Settings Option Display Name Automatically start when the system starts Set RealPresence Desktop as the default program for the following links e Callto e H 323 e SIP Table 11 Call Rate Option Select the call rate Table 12 H 323 enabled only in unregistered mode Option Enable H 323 Calls Gatekeeper Registration Carousel Description Name to display to the far end during a call Enable or disable startup of th
9. Microsoft Windows XP Windows Vista or Windows 7 operating system open a web browser and go to www polycom com ppcip 2 Download and install the People C ontent IP software To start showing content 1 On the computer start the Polycom People Content IP application 2 Enter the IP address or host name of the Polycom endpoint and the meeting password if one Is set To view the IP address of the endpoint touch gajfrom the Home screen and then touch il 3 On the computer click Connect 4 Open the content you want to show and click in People C ontent IP User Tip People Content IP e People Content IP provides video only content No audio is shared e People Content IP supports any computer desktop resolution with color set to 16 bit or higher e Your computer resolution can be set to anything but People C ontent IP scales the image to 1024x768 or 1280x720 e The People Content IP application must be installed on a computer e If you are using multiple screens on your computer move the People C ontent IP icon to the screen you want to share Carousel 106 Carousel Simplicity Video User s Guide Version 1 0 0 To stop showing content 1 Ifthe People Content IP toolbar is minimized maximize it by clicking the icon in the task bar 2 Click in People C ontent IP 3 Click Disconnect Using HDX and RealPresence Group Series Remote Controls For information on using the HDX and RealPresence Group Series remote controls t
10. Simplicity Video user ID gt Password Simplicity Video password 3 Touch E Y our RealPresence Mobile client is now connected to Simplicity Video 4 Atthe dialing screen dial using the VMR number only Example 1200340056 User Tip Dialing Protocols for Registered Simplicity Video Users If you are a registered user you do not need to enable a specific dialing protocol for Simplicity Video All calls using RealPresence Mobile as a registered endpoint connect via SIP To check your connection status 1 Touch E Available configuration settings my vary by your selection 2 Touch again to dismiss the information window Carousel 73 Carousel Simplicity Video User s Guide Version 1 0 0 Settings Connection Problems When there is a connection or registration problem is displayed Touch for more information iPhone To connect as an unregistered user 1 Atthe initial sign in screen leave the email field blank clear the Register with Polycom box and touch i 2 Atthe second sign in screen leave all fields blank and touch EENEN 3 Atthe dialing screen touch the button above the dialing field to select SIP Or H323 and dial into the VMR using one of the following dialing options gt SIP VMR sSip rpn vc Example 1200340056 sip rpn vc gt H 323 VMR h323 rpn vc Example 1200340056 h323 rpn vc Settings Enable SIP Dialing The default settings for RealPresence Mobile enable H 323 dialing only To d
11. a ie 18 VIEWING USerACCOUNE STINGS orania A E A A 24 Managing Meetings oisi iaaa aaaea aaa a a a aa Eaa daaa aaa 25 DOWMOadING MECOING SOT Ake ario A T A 25 Scheduling Vinual MeeUng S crure a T A A 26 Uco Meeting Conto saat sitet ose a a aaa en aGeatinasautaniet 28 cening Hesia ert pester esa Me a EE np a pS eee ene nePe ee er ee eam ere 29 ACCESS MO FAOS inaina a anna aa naieant ainda ade NAA aaa A 29 CONCING TECHN alo UPO aaa a A E ciencunnaaeas 29 Downloading Support Documentation ccecccseseeeecceseseeeeecceseeeeeeeeesaeeeseeeeessaeeeeseessaeseeseessasneeeeeees 31 Carousel 3 Carousel Simplicity Video User s Guide Version 1 0 0 4 Carousel Simplicity Video and Polycom RealPresence Desktop for Windows sess bata EE E EE A PE TURE TEE EA PE E E E T T use aimee ceeeseeeues 33 Getting Started with RealPresence Desktop for WiINGOWG ccccssssseeeeeseeeseeeseeeenseeeseeeenseees 33 Hardware and Software Requirements csssssseccccccssssseseeeecceeesseeeeseeeeeeeetesseneeseeeseetesaangsseseeeenees 33 ASNI NEADI UO annaa aaa a 34 Acuvating ME SOWIC oreraa a a a ea 34 Seung Up Diang CONNECTIONS ena ANA 35 Contdgunng Sonwa e SEWNGS arinean aaa a 36 Using RealPresence Desktop for WiNdOWS scssceeeeeeseeeeeceeenseeeeeeeenseeeseoenseeeeeseesneeessooenneees 38 SURE T are Ke ao i it gt Lover te a A 38 Mana GING COMEACTS cj wiancuriativariavenicanhedaranntaneesvubnioptadap elon gedieeatnialan leat endou
12. a meeting MEETING CONTROL Currently you are not part of any meeting Y ou will only see participant information and meeting controls if you are currently in a meeting Figure 6 User Portal Meeting Page in a meeting MEETING CONTROL Chairperson Josh Smith Participants amp Mary s iPhone 45 ag 2 AlanCraigRP Desktop For more information on managing your meetings through Meeting Control see Using Meeting Control Help Page The Help page of Your Personal Meeting Manager provides you with the information you need to use and troubleshoot Simplicity Video From the Help page you can access FAQs submit a support ticket to Carousel Support and view or download user documentation FAQs Page The FAQ page provides answers to frequently asked questions about Simplicity Video If you experience any issues with Simplicity Video you should check the FAQ page before you contact Carousel Support to see if you issue has already been addressed Carousel 21 Carousel Simplicity Video User s Guide Version 1 0 0 Troubleshooting FAQs Before you contact technical support check the FAQ page for answers to many common questions and issues To ask a question not covered in the FAQ contact Carousel Support Figure 7 FAQs Page on User Portal Help Page FAQS Frequently Asked Questions How do I sign up for the If the service provider s sales team already has your information the service provider End User Portal
13. audio To control the audio for the entire participant group e Click amp to mute all participants audio e Click amp to unmute all participants audio Video Controls During a call you have the ability to show or remove a specific participant s video from the call When you mute a participant s video the participant will still be able to see the video transmitted from other participants and speak during the call via audio only To control a participant s video during a call e Click to mute a participant s video e Click mw to unmute a participant s video Getting Help Y our Personal Video Meeting Manager also allows you to access Frequently Asked Questions FAQs contact technical support and download support documentation Accessing FAQs Answers to many common questions about Simplicity Video and the Simplicity Video user portal can be found on the FAQ page of your Personal Video Meeting Manager To access the FAQs 1 Click uae on the left sidebar 2 Click 82 on the top menu bar Contacting Technical Support If you have any technical issues with Simplicity Video you can easily contact technical support by Submitting a support ticket through the Simplicity Video user portal Carousel 29 Carousel Simplicity Video User s Guide Version 1 0 0 Troubleshooting FAQs Before you contact technical support check the FAQ page for answers to many common questions and issues To ask a question
14. before meetings can begin Other users can dial into the VMR before the chairperson has entered the call however no video will transmit until the chairperson enters the code and joins If you are the designated chairperson for your VMR dial into the VMR using the appropriate dialing plan for your endpoint Once you have entered the VMR you will see the splash screen and hear an audio prompt to press to access chairperson services To enter your chairperson code 1 Open your application s diaload and press 2 Enter your six digit chairperson code followed by User Tip Changing Your Chairperson Code Y our chairperson code will be initially provided to you by Carousel however you may change your chairperson code to another six digit number on the Simplicity Video user portal For instructions on changing your chairperson code refer to Changing Y our Chairperson Code Other users will see the backdrop while waiting for you to join Once you join the call video will begin transmitting Once the chairperson leaves the call the meeting ends automatically Note Multiple Participants Dialed in as Chairperson Itis possible for multiple participants to dial into the meeting using the same chairperson code You might wish to share your chairperson code with someone else to allow a meeting to continue after you leave If multiple participants have dialed in as the chairperson the meeting ends when the last chairperson lea
15. enable video features The CloudAXIS Client Plug in enables SIP audio video services and is downloaded when accessing RealPresence CloudAXIS from a device for the first time Note End User License Agreement EULA The CloudAXIS Client Plug in requires acceptance of a EULA before further software management can be taken Access the EULA for your product at Polycom Support Carousel 88 Carousel Simplicity Video User s Guide Version 1 0 0 Minimum Browser Requirements You must meet the following browser requirements to access a meeting e Microsoft Internet Explorer v8 0 or higher e Mozilla Firefox v11 0 or higher e Google Chrome v11 0 or higher e Apple Safari v4 0 3 or higher Supported Bandwidth Video Format and Resolutions RealPresence CloudAXIS Suite supports the bandwidth video format and resolutions outlined in the table below Table 25 Supported Bandwidth Video Format and Resolutions Bandwidth Video Format Resolutions 64 kbps 511 kbps QVGA 320x240 512 kbps 1023 kbps VGA 640x480 1024 kbps 1920 kbps 720p HD 1280x720 Minimum Hardware Requirements The portal in the Polycom RealPresence CloudAXIS Suite requires the following hardware Table 26 Hardware Requirements Component Description 1 Processor 2 Processor Intel Core i5 2 5GB or larger 3 RAM 4 4GB 5 Video memory 6 256 MB or more 7 Hard drive space 8 200 MB 9 Camera 10 Integrated or external 11 Audio devices 12 Standard PC97 audio devices 1
16. manufacturer and model of your video endpoint For example Pol ycom HDX9001 or Polycom Real Presence Mobile for Android Tablet Describe the problem Describe the problem in as much detail as you can including Number of endpoints connected to the call Location of endpoints connected to the call What you were doing when the problem occurred 30 Carousel Simplicity Video User s Guide Version 1 0 0 Number of endpoints affected Any additional information to help Carousel Support troubleshoot the issue gt Video Endpoint Software Version Enter your video endpoint s software version To locate your video endpoint s software version refer to the support documentation for your video endpoint 4 After you have filled out the form review the information to make sure it is correct Click Clear Form to clear the form and re enter any information 5 Click Submit to submit the support ticket Downloading Support Documentation The Carousel Simplicity Video user portal gives you direct access to support documentation to fully use your video meeting service From here you can view or download guides on using Simplicity Video and find information on using the service with specific Polycom endpoints Carousel Simplicity Video User Guides The following user guides give you step by step instructions on using Simplicity Video e Carousel Simplicity Video User s Guide this guide e Carousel Simplicity Video Getting Starte
17. new password must be at least six characters long and must contain at least one alphabet character one numeric character and one special character Your user name should not be part of your password To change your password 1 Click atthe top right of your screen next to your user name 2 From the pull down menu select Change Password 3 Type your old password new password and retype your new password 4 Click Submit Managing Meetings Y our Personal Video Meeting Manager allows you to download meeting software provide dialing instructions to easily schedule meetings and control certain aspects of your meeting Downloading Meeting Software To conduct or attend virtual meetings you can download and install RealPresence Desktop meeting software for your computer system directly from the portal or install the RealPresence Mobile application on your tablet or smartphone User Tip Download Page To navigate directly to the Software Download page on the Download page of your Personal Video Meeting Manager click ae on the left sidebar and click SOFTWARE RealPresence Desktop Downloading and installing RealPresence Desktop is as simple as a few clicks of the mouse To download and install RealPresence Desktop meeting software 1 Click the download link included in STEP ONE of your dialing instructions The Software page of the Download page opens 2 Click the download link in the FOR COMPUTERS section 3 Click on the Use R
18. software EULA which you must accept before downloading the software 2 Read the EULA click the button stating that you have read and accept the terms of the EULA and then click Submit Read the popup window on Export Restrictions and click ACCEPT AGREEMENT Click Install to begin the software installation Enter the system password if required O a A OQO Click Close when the installation is complete Activating the Software RealPresence Desktop is a free software client that can be activated for use with Simplicity Video You can also elect to use the free 30 day trial of the software if you do not wish to fully activate it To use RealPresence Desktop for Mac as a trial 1 Atthe Sign In screen click Skip Sign in 2 Choose one ofthe following gt To use the RealPresence Desktop application as a trial click Continue gt To activate the application click Activate Then import your license or enter your license and activation key Enter the following license number and activation key code License Number XRPDC LOUD 7C50 EF 60 Activation Key Code X474 4E5D 03A0 0BC7 0000 Settings Activating RealPresence Desktop Once you activate RealPresence Desktop with the license number and activation key code you can only use the software in activated mode The trial option will be disabled Carousel 45 Carousel Simplicity Video User s Guide Version 1 0 0 Setting up Dialing Connections Setting up your Re
19. the names you can use Description Select this option to display the configuration settings for SIP calls Enable or disable registering your application with a SIP server DNS name or IP address of the SIP proxy server Entersip rpn vc Domain name for authentication with SIP registrar server User name for authentication with a registrar server Entervideo Simplicity Video user ID Name to use for authorization when registering with a SIP registrar server Password for authentication with a SIP registrar server Enter Simplicity Video password Protocol the system uses for SIP signaling Simplicity Video uses TCP only Description Specify your preferred microphone Specify your preferred speaker or other audio output device 48 Carousel Simplicity Video User s Guide Version 1 0 0 Table 15 Camera Option Description Video device Specify your preferred camera Webcam Setting Configure your camera options Using RealPresence Desktop for Mac The RealPresence Desktop for Mac interface is simple and intuitive to allow you to connect easily to video calls Web Info RealPresence Desktop For more support on using RealPresence Desktop visit RealPresence Mobile Community or refer to the Polycom RealPresence Desktop for Mac Quick Tips Guide located on the Simplicity Video user portal Managing Calls The dialing window in RealPresence Desktop allows you to dial VMR numbers review recent call activity and
20. then press Enter 3 Click Jj beside the contact name 4 Click the device name of the contact to start the call Carousel 39 Carousel Simplicity Video User s Guide Version 1 0 0 Viewing Recent Calls RealPresence Desktop stores details about the most recent calls placed and received To view information about recent calls 1 Click Gy 2 Click J beside the call that you want to review Managing Contacts RealPresence Desktop displays a list of the 10 most recent contacts and other local contacts that fit on the screen To add a contact to your local address book 1 Click J and then click E 2 Enter the contact s Last Name and First Name 3 Optional Enter identifying information about the contact gt Title Department Location Phone Vv VV WV Email 4 Click g 5 Enter the Device Name and Device Type 6 Complete at least one of the following fields Field Description IP address of the contact s endpoint IP Address re Seas Simplicity Video does not support this option at this time Number that gatekeepers use to identify the system H 323 Extension o l l Enter the full dialing string for a VMR that connects via H 323 Name that gatekeepers use to identify the system H 323 Name Sa ct aie 4 a8 ME Simplicity Video does not support this option at this time SIP URI of the system Enter the full dialing string fora VMR that connects via SIP 7 Click ij and then click RA To search for a contact
21. to enter the VMR number from the keyboard To backspace touch Delete 2 Touch FB call to place the call To call from Favorites 1 From the Home screen touch as Place a Call and then select Favorites 2 Scroll to the entry you want and touch it to place the call Touch EB info to get more information about the entry To call from Recent Calls 1 From the Home screen touch us Place a Call and then select Recent Calls 2 Scroll to the entry you want and touch itto place the call Viewing Recent Calls The Polycom Touch Control stores details about the most recent calls placed and received 1 From the Home screen touch ua Place a Call and then select Recent Calls 2 Touch E Info to get more information about the entry Managing Favorites For information on entering contacts into the Favorites directory of your HDX or RealPresence Group Series endpoint refer to your endpoint s documentation on Polycom Support Carousel 104 Carousel Simplicity Video User s Guide Using the Call Screen During a call touch the icons on the call screen to perform a variety of call functions Figure 32 Polycom Touch Control Call Screen gt aes Hang Up Add Call Cameras Volume gt Show Content Version 1 0 0 When you are in a call the call screen appears From the call screen you can complete various call tasks Call Screen Icons Icon Description Mute or unmute your microphone Adjust the vol
22. version in WWI NDI R Microsoft NET Framework C Windows Microsoft NET Framework To download and install RealPresence Desktop for Windows 1 Go to the RealPresence Desktop for Windows install file at Polycom Support This link takes you to the software EULA which you must accept before downloading the software 2 Read the EULA click the button stating that you have read and accept the terms of the EULA and click SUBMIT 3 Read the popup window on Export Restrictions and click ACCEPT AGREEMENT 4 Click Run when asked to open the file and click through the Install Wizard to complete installation on your system Activating the Software RealPresence Desktop is a free software client that can be activated for use with Simplicity Video You can also elect to use the free 30 day trial of the software if you do not wish to fully activite it To use RealPresence Desktop as a trial 1 Atthe Sign In screen click Skip Sign in 2 Click Continue To activate RealPresence Desktop for use with Simplicity Video 1 Atthe Sign In screen click Skip Sign in 2 Click Activate 3 Enter the following license number and activation key code gt License Number XRPDC LOUD 7C50 EF60 gt Activation Key Code X474 4E5D 03A0 0BC7 0000 4 Click Activate Carousel 34 Carousel Simplicity Video User s Guide Version 1 0 0 Settings Activating RealPresence Desktop Once you activate RealPresence Desktop with the license number and activati
23. you entered Placing a Call When placing a call as a registered user dial only the VMR number When placing a call as an unregistered user first select H 323 or SIP and dial using the entire dialing string For information on the dialing options to use with Simplicity Video see Dialing Options Carousel 61 Carousel Simplicity Video User s Guide Version 1 0 0 To place a call from the dialing screen 1 Touch Siem to open the virtual diaload and touch the numbers to enter the VMR number to call gt To type the domain for unregistered calls touch gt Touch R to erase a number 2 Touch WE Start the call To place a call from your recent calls list to open the virtual keyboard 1 Touch Sige 2 Touch an entry to call To place a call from your local address book 1 Touch Skiss 2 Touch a contact name or number 3 Touch Place Call to start the call User Tip Dialing from Your Local Address book Y our local address book is available only when you use RealPresence Mobile as a registered user Viewing Recent Calls RealPresence Mobile stores details about the most recent calls placed and received 1 Touch RECENT CALLS f 2 Touch the number ofthe call that you want to review Note Recent Calls List Your recent calls list can contain up to 100 entries Managing Contacts RealPresence Mobile displays a list of the 10 most recent contacts and other local contacts that fit on the screen C
24. 3 Monitor 14 Recommended 16 9 1920 x 1080 15 Minimum 1024x768 Accessing the Meeting Interface You can use RealPresence CloudAXIS Suite with Simplicity Video by adding your VMR number to the end of the portal URL to directly join a meeting or you can navigate to the site s landing page and enter your VMR information manually Carousel 89 Carousel Simplicity Video User s Guide Version 1 0 0 Settings Downloading the RealPresence CloudAXIS plug in When you initially access RealPresence CloudAXIS Suite you may be prompted to download a plug in to use the service You must download and install the plug in to use RealPresence CloudAXIS Suite with Carousel Simplicity Video To connect with your VMR number in the meeting URL 1 Open a browser window 2 Inthe URL field enterhttps ca meet rpn vc your VMR number and press Enter The Sign In window opens Tell us who you are Email Remember me Sign In 3 Enter your email address and click RJ Check the Remember me box if you do not want to log in each time Note Entering Your Email Address Content sharing and inviting participants directly from the RealPresence CloudAXIS Suite portal is available only for registered users of Simplicity Video To have content sharing and meeting invite options available during your meeting you must log in with the email address used to register your Simplicity Video account 4 If required enter your name in the Name
25. 7 Audio and Video Preferences Icon Description Select this option to access and participate in the meeting from a computer or laptop This option allows you to configure the following audio and video options m Microphone The microphone options include a Mute button to enter the meeting without an audio stream and a dropdown menu to select the microphone you want to use U Mute Internal Microphone Camera The camera options include a video Mute button to enter the meeting without a video stream and a dropdown menu to select the camera you want to use m Mute Integrated Camera Speaker The speaker options include a Test button to test your speakers and a dropdown menu to select the speakers you want to use lt Test Speakers Conexant 2 Select this option to access features such as group chat and the meeting roster while using a device such as a Polycom VVX or HDX When you select this option you must also choose the protocol with which to connect SIP or H 323 When you select this option the meeting interface launches Select OK I am in when you have successfully entered the meeting Select this option to access features such as group chat and roster while using a phone instead of your camera and microphone Selecting this option gives you a phone number to call into to access Simplicity Video Select OK I am in when you have successfully entered the meeting Starting a Meeting Starting a meeting with Re
26. Congratulations page for successful account registration opens 8 Click on the included link to access the Simplicity Video user portal Using the Portal Y our Personal Video Meeting Manager is the nexus of the Carousel Simplicity Video user portal From this page you Can view your user account settings download software for virtual meetings conveniently schedule meetings and manage certain aspects of your meeting while in a call Note Navigating the Portal _ a e Toreturn to your Personal Video Meeting Manager homepage click nome on the left Sidebar e To log out of the portal at any time click tocour at the top right of your screen Accessing the User Portal Pages The Simplicity Video user portal is comprised of the following main pages e Home Page e Download Page e Meeting Page e Help Page You can access each page by clicking on the appropriate icon located on the left sidebar of any main page as shown Figure 1 Portal Pages Left Sidebar DOWNLOAD MEETING Carousel 18 Carousel Simplicity Video User s Guide Version 1 0 0 Home Page The Home or landing page of your Personal Video Meeting Manager gives you step by step instructions on how to get started using the service The landing page also lists your chairperson code under the four steps Figure 2 User Portal Home Page Your Personal Video Meeting Manager STEP ONE E RealPresence Desktop E Download and install Polycom or Pol
27. Group Chat window 2 Enter your text in the text box at the bottom 3 Press Enter Displaying the Meeting Roster You can open the meeting Roster to view the participants of your meeting Only meeting attendees who connect with RealPresence CloudAXIS Suite show up on the Roster Jane Smith Presenter Josh Smith Presenter Carousel 98 Carousel Simplicity Video User s Guide Version 1 0 0 Accessing the Portal Menu You can open the portal Menu to view your call information get help configure audio and video settings and access the DTMF keypad Click Bel to open the portal Menu Jane Smith Call Information Help Audio Settings Camera Settings Keypad Note Menu Options Instead of the portal s main menu you may see a submenu when you click gal If you do not see the portal s main menu click EEN on the submenu window Call Information From the Call Information submenu you can access your VMR account information including VMR number RealPresence CloudAXIS Suite link audio dial in information and room system dial in information Carousel 99 Carousel Simplicity Video User s Guide Version 1 0 0 Menu Meeting Room Number 9710610007 Meeting PIN None Browser Access https ca meet rpn vc 97 10610007 Phone Number audio 650 351 0492 9710610007 Room System Dial In IP Address sip sip 9710610007 130 252 253 102 Help From the Help submenu you
28. IP URI of the system Enter the full dialing string for a VMR that connects via SIP 6 Touch Bl Note Local Address Book Adding contacts to the local address book is available only for registered Simplicity Video users 4 To edit a contact in your local address book 1 Touch 2 Carousel 68 Carousel Simplicity Video User s Guide Version 1 0 0 2 Touch the entry you want to edit 3 Touch s 4 Editthe contact information and then touch Al To delete a contact from your local address book 1 Touch a 2 Touch the entry you want to delete 3 Touch l and then touch Yes Using the In Call Toolbar During a call touch the icons on the in call toolbar to perform a variety of call functions Figure 21 RealPresence Mobile for Android Phones In call Toolbar Network corinection status Hang up Mute or unmute video Display dialpad Mute or unmute speaker Mute or unmute audio pa To adjust your call volume e Touch ED on the in call toolbar and then touch the slider on the upper part of the screen to adjust the volume e Use the volume controls on your device In call Toolbar Icons Icon Description Network connection status Mute or unmute your video Mute or unmute your microphone Mute or unmute your speaker Adjust the volume Enter a number extension or password Hang up from a call JE GE Carousel 69 Carousel Simplicity Video User s Guide Version 1 0 0 Viewing Content Rea
29. RealPresence Mobile app to dial using only the VMR number Carousel 55 Carousel Simplicity Video User s Guide Version 1 0 0 Settings Registering Your Device Once you have registered or provisioned your RealPresence Mobile with Simplicity Video you can Sign out to use the software in unregistered mode The setup for Android tablets and Android phones vary slightly Android Tablets To connect as an unregistered user 1 Atthe initial sign in screen leave the email field blank clear the Register with Polycom box and touch M 2 Atthe second sign in screen leave all fields blank and touch EE 3 Atthe dialing screen touch the button below the dialing field to select EMES or and dial into the VMR using one of the following dialing options gt SIP VMR Sip rpn vc Example 1200340056 sip rpn vc gt H 323 VMR h323 rpn vc Example 1200340056 h323 rpn vc Settings Enable SIP Dialing The default settings for RealPresence Mobile enable H 323 dialing only To dial via SIP touch the menu icon touch Settings touch SIP Settings and enable the Enable SIP Calls box To connect as a registered user 1 Atthe initial sign in screen leave the email field blank clear the Register with Polycom box and touch i 2 Atthe second sign in screen enter the following information gt Email Leave blank gt Server sip rpn vc gt UserName video Simplicity Video user ID gt Password Simplicity Video password 3
30. SS Carousel INDUSTRIES USER S GUIDE Software 1 0 0 September 2013 3725 71471 001 Carousel Carousel Simplicity Video Carousel Simplicity Video User s Guide Version 1 0 0 Copyright 2013 Polycom Inc All rights reserved No part of this document may be reproduced translated into another language or format or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc 6001 America Center Drive San ose CA 95002 USA Trademarks Polycom the Polycom logo and the names and marks associated with Polycom products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are property of their respective owners No portion hereof may be reproduced or transmitted in any form or by any means for any purpose other than the recipient s personal use without the express written permission of Polycom Polycom WERED Carousel 2 Contents About THIS Guide ccccceeeeeeneeeneeeeneeeneeeneeenneeensecasecensseaseoaseceassoaseoasenenssonseneeesensses 6 Options USSG MINS GUO pasrasehan anoa aaa a e a Ea a aa 6 Terms and Writing ODON S sicsnsi a A 6 nformallon BIGCMONIS sciis a a a a 6 Typographic ODHONS arisini a a aa a a aA a Ea a 7 Whar sin ILDIS GUC Xncn anaa a a ouiaeeasendaauen douse 7 1 Getting Started nnnnnnnnnnnnn
31. Touch a Your RealPresence Mobile client is now connected to Simplicity Video 4 Atthe dialing screen dial using the VMR number only Example 1200340056 Carousel 56 Carousel Simplicity Video User s Guide Version 1 0 0 User Tip Dialing Protocols for Registered Simplicity Video Users If you are a registered user you do not need to enable a specific dialing protocol for Simplicity Video All calls using RealPresence Mobile as a registered endpoint connect via SIP To check your connection status 1 Touch A Available configuration settings may vary by your selection 2 Touch eA again to dismiss the information window Settings Connection Problems When there is a connection or registration problem 1 is displayed Touch u for more information Android Phones To connect as an unregistered user 1 Atthe initial sign in screen leave the email field blank clear the Register with Polycom box and touch as 2 Atthe second sign in screen leave all fields blank and touch sxip so 3 Atthe dialing screen touch the button above the dialing field to select Hi or and dial into the VMR using one of the following dialing options gt SIP VMR Sip rpn vc Example 1200340056 sip rpn vc gt H 323 VMR h323 rpn vc Example 1200340056 h323 rpn vc Settings Enable SIP Dialing The default settings for RealPresence Mobile enable H 323 dialing only To dial via SIP touch the menu key on your device touch Settin
32. abled SIP Password available only when SIP Registration is enabled Table 24 Network Settings Option WLAN Call Rate 3G 4G Call Rate Carousel Version 1 0 0 Description Name that gatekeepers use to identify this system Y our organization s dialing plan may define the names you can use Description Select this option to enable or disable SIP calls and to display configuration settings Protocol the system uses for SIP signaling Simplicity Video uses TCP only Enable or disable registering your application with a SIP server DNS name or IP address of the SIP proxy server Entersip rpn vc DNS name or IP address of the SIP registrar server Domain name for authentication with SIP registrar server User name for authentication with a registrar server Entervideo Simplicity Video user ID Name to use for authorization when registering with a SIP registrar server Password for authentication with a SIP registrar server Enter Simplicity Video password Description Call rate to use for calls using a WLAN network Call rate to use for calls using a 3G or 4G network 76 Carousel Simplicity Video User s Guide Version 1 0 0 Using RealPresence Mobile for iPad The RealPresence Mobile for iPad interface is simple and intuitive to allow you to connect easily to video Calls Web Info RealPresence Mobile Em For more support on using RealPresence Mobile visit RealP resence Mobile Community or refer to the Poly
33. act Carousel Support with the following information e Yourname e Your location company and city e Phone number where you can be reached Carousel 110 Carousel Simplicity Video User s Guide Version 1 0 0 e Your endpoint type e Brief description of your problem e The action you were trying to take when you experienced the problem including the number of the meeting rooms you were trying to join and the room names or numbers of other participants you were trying to connect with as applicable e Any steps you have already taken to resolve the issue as well as any additional anomalies Carousel 111
34. add contacts to your local address book Figure 13 Dialing window for an unregistered user View local address book View recent calls list Open dialpad Display the number you entered Specify dialing protocol Enter numbers to dial Place a call View connection status specify call settings Carousel 49 Carousel Simplicity Video User s Guide Version 1 0 0 Figure 14 Dialing window for a registered Simplicity Video user ano n Polycom RealPrevnce Desktop View local address book View recent calls list Open dialpad Display the number you entered Enter numbers to dial Place a call View connection status specify call settings Placing a Call When placing a call as a registered user dial only the VMR number When placing a call as an unregistered user first select H 323 or SIP and dial using the entire dialing string For information on the dialing options to use with Simplicity Video see Dialing Options To place a call from the dialing screen 1 Choose one of the following gt On the virtual dialpad click the numbers to enter the VMR number to call gt Enterthe VMR number from your keyboard Press Delete to erase a number 2 Click to start the call To place a call from your recent calls list 1 Click fe 2 Click One call entry that you want to call To place a call from your local address book 1 Click EJ 2 Enter the name or part of the name that you want to call and then c
35. al into Simplicity Video e SIP VMR 130 252 253 102 e H 323 130 252 253 102 VMR Contact your company s IT Administrator for questions regarding your company s endpoint infrastructure requirements For information on configuring your endpoint for SIP or H 323 refer to your product s documentation Dialing as a Registered User When dialing as a signed in user via RealPresence Desktop or RealPresence Mobile e You must connect via SIP e Dial only the VMR number in the dialing field For information on downloading and configuring your RealPresence Desktop or RealPresence Mobile client for use with Simplicity Video refer to the following chapters Getting Started with RealPresence Desktop for Windows Getting Started with RealPresence Desktop for Mac Getting Started with RealPresence Mobile for Android Getting Started with RealPresence Mobile for Apple iOS Settings Registration Period Registered dialing is available to new account users after 24 hours Until your account is fully activated you must use an unregistered dialing method Carousel 13 Carousel Simplicity Video User s Guide Version 1 0 0 Dialing via Microsoft Lync 2010 Desktop If you have Lync federation enabled in your enterprise infrastructure you can also join meetings hosted with Simplicity Video using Microsoft Lync Desktop 2010 To join a meeting via Microsoft Lync 2010 Desktop 1 Open the main Lync window 2 Inthe Find a conta
36. alPresence CloudAXIS Suite is as simple as a few clicks of the mouse Carousel 93 Carousel Simplicity Video User s Guide Version 1 0 0 User Tip Connecting to RealPresence CloudAXIS Suite from a Tablet or Smartphone If you are connecting to RealPresence CloudAXIS Suite from a tablet or smartphone that has RealP resence Mobile installed starting your meeting will redirect your browser to a page where you can launch RealPresence Mobile and connect to the meeting through the app If you do not have RealPresence Mobile installed you will be directed to the appropriate application Store to install RealPresence Mobile on your device Figure 29 RealPresence CloudAXIS Suite Join Meeting Screen Choose how you will join the meeting E Check that your camera and podo me working Comecty and then select Start to pa your mectng Mte Micraptione Prantronics Aat 655 Ce E e Camera Pius VOA Resolution Maimun Ei Test Speakers 6 Plantronics Audo 55 OS To start a meeting 1 Sign into RealPresence CloudAXIS Suite See Accessing the Meeting Interface for more information The J oin Meeting screen displays 2 Select your preferred audio and video connections See Selecting Audio and Video Preferences for more information 3 Click IER to join the meeting User Tip Entering Your Chairperson Code If you are the meeting chairperson you must enter your chairperson code to start the meeting See Keypad for inform
37. alPresence Desktop for Mac application for use with Simplicity Video varies depending on if you plan to deploy it as a registered or unregistered user Unregistered users can only dial into Simplicity Video via SIP or H 323 using complete dialing strings registered users can provision the RealPresence Desktop client to dial using only the VMR number Settings Registering Your System Once you have registered or provisioned your RealPresence Desktop with Simplicity Video you can Sign Out to use the software in unregistered mode You may need to re enter the license number and activation key code to complete the process To connect as an unregistered user 1 Atthe initial Sign In screen leave the email field blank and click Skip Sign in 2 To use the RealPresence Desktop application as a trial click Continue 3 Rotate the button below the dialing field to select SIP or H 323 and dial into the VMR via one of the following dialing options gt SIP VMR Sip rpn vc Example 1200340056 sip rpn vc gt H 323 VMR h323 rpn vc Example 1200340056 h323 rpn vc Settings Enable SIP Dialing The default settings for RealPresence Desktop enable H 323 dialing only To dial via SIP click Settings click SIP and check the Enable SIP Calls box To connect as a registered user 1 Atthe initial Sign In screen leave the email field blank and click Next 2 Atthe second Sign In screen enter the following information gt Email
38. alPresence Mobile for Android In this chapter you ll learn how to use Polycom RealPresence Mobile for the Android platform as a way to experience the full mobile versatility of your VMR service on an Android based tablet or smartphone Chapter 7 Carousel Simplicity Video and Polycom RealPresence Mobile for Apple iOS In this chapter you ll learn how to use Polycom RealPresence Mobile for the iOS platform as a way to experience the full mobile versatility of your VMR service on an iPad or iPhone Chapter 8 Carousel Simplicity Video and Polycom RealPresence CloudAXIS Suite In this chapter you ll learn how to use Polycom RealPresence CloudAXIS Suite as a way to experience the convenient versatility of connecting to your VMR service through a web interface Chapter 9 Carousel Simplicity Video and Polycom Room Video Systems In this chapter you ll learn how to use the Polycom Touch Control with Polycom HDX and Polycom RealPresence Group Series systems as a way to experience your VMR service in a traditional video conference setting Chapter 10 Troubleshooting This chapter lists troubleshooting problems and solutions common to Simplicity Video Carousel 8 1 Getting Started Carousel Simplicity Video is a video conferencing solution that will transform the way you conduct virtual meetings Simplicity Video provides interoperability between any standards based H 323 and SIP endpoints Carousel Simplicity Video will enable faster more secure
39. alll WOOD a ona a a a a Ma echoeaomanauansuusindes 64 Using RealPresence Mobile for Android Phones ccececceessseeeceeesnseeeseeessseeeseeesseeeeseeenneees 65 Managing CAINS aiana aaa e inet iter nbetitaiabinla tata in eran ditsn 65 Managno Contaci eat crated snares Patera nat lasrad Sonia ta iad osha aS 68 UES ate wat emliaks See MM Mo e 0 1 erernmnmtanrntemeerer rent treat a enrennr N 69 DOIVING PKODICINS saena a a 70 7 Carousel Simplicity Video and Polycom RealPresence Mobile for Apple iOS Carousel 4 Carousel Simplicity Video User s Guide Version 1 0 0 SUPPONE O DEVICE G uiia peta saitiadutuciade dues einen sehebinaiutasiadnd aint a beta i gamunteabc been 71 FEV S Cet TY SFA ILE ATION erison a aid een ean tod sada daacta adn have anton tina 72 SCWNG UP Diang COMMS COINS renie r 72 COMMGUMAG ADD SCUINGS sranna aOR RNeneT dana aEmaiats 75 Using RealPresence Mobile for iPad sssseccsssssesseesceesseeeeeeeesnseeeseoneeeeeeeeenseeeseoeesneesseonenes 77 Maaa Gers serene nee ee tenn et ncn een ear RRO T Are ee ene ees 7 Maia IOC Otel CUS 5 aa seassce obs vda iach ani dedicate ce aia Habainhece nn Lender uaa 79 USO Ring eval gs Gre Ra Mele 6 2 gamrreae werent a E errr ar A en ne es ORR A ee 81 Using RealPresence Mobile for IPROMC vsiisiciccctececectvanss ccvccctsnssncce ce tededwetsiereiaveessveccenseeteddesnnsnstes 82 Managing CONS anina a whe taluinbcdecnata beet nteine sake iadinteintaineet du
40. arousel 62 Carousel Simplicity Video User s Guide Version 1 0 0 To add a contact from your recent calls list to your local address book 1 Touch ieee 2 Touch KJ of the contact number you want to add In the recent calls list numbers without ey are already saved in your local address book 3 Complete the contact information and then touch Al To add a contact to your local address book 1 Touch gee NO Fill in the name of your contact in the Display Name field 2S Optional Complete any of the following fields gt Title gt Phone gt Email gt Location A Fill in the Device Name Sz Complete at least one of the following fields Field Description Number that gatekeepers use to identify the system Enter the full dialing string for a VMR that connects via H 323 H 323 Extension Name that gatekeepers use to identify the system H 323 Name a o Simplicity Video does not support this option at this time ee SIP URI of the system Enter the full dialing string fora VMR that connects via SIP 6 Touch Bl Note Local Address Book Adding contacts to the local address book is available only for registered Simplicity Video users ga To edit a contact in your local address book 1 Touch RGA 2 Touch the entry you want to edit 3 Touch s 4 Editthe contact information and then touch Al Carousel 63 Carousel Simplicity Video User s Guide Version 1 0 0 To delete a contact from your
41. ation on how to enter your chairperson code into the RealPresence CloudAXIS Suite portal interface Carousel 94 Carousel Simplicity Video User s Guide Version 1 0 0 In Call Functions During a call click the icons on the in call toolbars to perform a variety of functions Figure 30 RealPresence CloudAXIS Suite Call Window Polycom Meeting Experience Icons Icon Description Co Hang up from a call Invite participants Meeting invite is available for registered users only oa Share content Content sharing is available for registered users only Ko Access group chat with other particpants connected via RealPresence CloudAXIS Suite pry Display the roster of other participants connected via RealPresence CloudAXIS Suite Carousel 95 Carousel Simplicity Video User s Guide Version 1 0 0 Icon Description B Open the portal Menu to access the following Call Information Help Audio Settings Camera Settings Keypad Show or hide your local self view Show or hide the main video display View shared content Mute your microphone Unmute your microphone Audio Muted Mute your video Unmute your video Video Muted call Maximize or minimize the screen Inviting Participants You are able to invite participants using your default email service if you are logged into RealPresence CloudAXIS Suite using your registered user email address The Invite Participants icon is not available for unregi
42. ber When placing a call as an unregistered user first select H 323 or SIP and dial using the entire dialing string For information on the dialing options to use with Simplicity Video see Dialing Options To place a call from the dialing screen 1 Touch EA to open the virtual dialpad and touch the numbers to enter the VMR number to call gt To type the domain for unregistered calls touch to open the virtual keyboard gt Touch Reg to erase a number 2 Touch k to start the call To place a call from your recent calls list 1 Touch DI 2 Touch an entry to call To place a call from your local address book 1 Touch L 2 Touch the entry you want to call 3 Touch Place Call Carousel 78 Carousel Simplicity Video User s Guide Version 1 0 0 User Tip Dialing from Your Local Address book Y our local address book is available only when you use RealPresence Mobile as a registered user Viewing Recent Calls RealPresence Mobile stores details about the most recent calls placed and received 1 Touch 2 Touch beside the call that you want to review Note Recent Calls List Your recent calls list can contain up to 100 entries ga Managing Contacts RealPresence Mobile displays a list of the 10 most recent contacts and other local contacts that fit on the screen To add a contact from your recent calls list to your local address book 1 Touch o 2 Touch nextto the contact number y
43. bmenu appears Carousel 101 Carousel Simplicity Video User s Guide Version 1 0 0 Mute Camera Plus VGA Resolution Maximt 2 Configure your camera gt To change your camera click the dropdown menu and select your camera from the list gt To mute your video click Mute gt To unmute your video click Unmute Keypad From the Keypad submenu you can access the DTMF Keypad to enter your chairperson code or meeting level DTMF commands Menu Leaving a Meeting Y ou can leave the meeting by closing your browser window signing out or selecting the Do Icon The meeting ends automatically when the chairperson leaves the meeting Carousel 102 9 Carousel Simplicity Video and Polycom Room Video Systems Polycom HDX Series and RealPresence Group Series room systems are standards based video endpoints that enable you to meet and collaborate face to face with anyone in a traditional conference room setting improving teamwork collaborative decision making and productivity with colleagues customers and business partners You can only use HDX and RealPresence Group Series endpoints to connect to Carousel Simplicity Video as an unregistered user registered use is not supported at this time For more information on dialing as an unregistered user see Dialing as an Unregistered User Web Info Polycom s Support Site For more information on setting up and using Polycom HDX or RealPresence Group Series endp
44. can view your RealPresence CloudAXIS Suite version and access the full RealPresence CloudAXIS Suite User s Guide Version 1 3 0 379 126446 Audio Settings From the Audio Settings submenu you can change your microphone and speaker settings while in a call To change your audio settings 1 On the portal Menu select Audio Settings The Audio Settings submenu appears Carousel 100 Carousel Simplicity Video User s Guide Version 1 0 0 Audio Input Microphone 6 Plantronics Audi v Audio Output Speakers 6 Plantronics Audio v 2 Configure your microphone and speakers gt Audio Input options To change your microphone click the dropdown menu and select a microphone from the list To change the volume click the volume slider and move it to the left to decrease the volume or the right to increase the volume To mute your microphone click To unmute your microphone click 5l gt Audio Output options To change your speakers click the dropdown menu and select your speakers from the list To change the volume click the volume slider and move it to the left to decrease the volume or the right to increase the volume To mute your speakers click To unmute your speakers click FA Camera Settings From the Camera Settings submenu you can change your camera settings while in a call To change your camera settings 1 On the portal Menu select Camera Settings The Camera Settings su
45. com RealPresence Mobile for iPad Quick Tips Guide located on the Simplicity Video user portal Managing Calls When you are notin a call use the dialing screen to place calls view recent calls manage contacts and exit the application The dialing screen will look different if you are using RealPresence Mobile as a registered or unregistered user Some functions are only available for registered users Note Directory Access Directory access Is not enabled in RealPresence Mobile for use with Simplicity Video Registered users can use the local address book to store contacts and frequently dialed VMR numbers Figure 22 Dialing screen for an unregistered user 11 44 PM pe View recent calls list Open dialpad Display the number you entered Tap to clear Select dialing protocol Enter numbers to dial Delete characters you entered Place a call Open Keyboard specify call settings View connection status Carousel 77 Carousel Simplicity Video User s Guide Figure 23 Dialing screen for a registered Simplicity Video user Placing a Call Version 1 0 0 View local address book View recent calls list Open dialpad Display the number you entered Tap to clear Enter numbers to dial Delete characters you entered Place a call Open keyboard Specify call settings Show content View connection status When placing a call as a registered user dial only the VMR num
46. ct or dial a number field enter VMR meet rpn vc Example 1200340056 meet rpn vc 3 Press Enter 4 In the new window that opens click Video and select Start a Video Call Note Content Sharing with Lync 2010 If you are using Microsoft Lync 2010 you will not be able to share content with other participants on the call through Simplicity Video To share content with meeting participants use an alternate method of content sharing However Lync 2010 users can view content that others share Dialing via Audio You can also join meetings hosted with Simplicity Video via audio only devices To join a meeting via audio 1 Dial the phone number 2 Enter your VMR number at the prompt 3 Press Example 1 650 351 0492 1200340056 Troubleshooting Connecting Audio Calls If your audio call does not connect make sure you have pressed after dialing the VMR number Calls connect only after pressing Joining and Leaving Meetings J oining and leaving meetings with Simplicity Video is similar to the way you connect to other video meetings on the public Internet One important difference is the addition of a required chairperson code to begin meetings and control the window in which additional endpoints can join the video call Carousel 14 Carousel Simplicity Video User s Guide Version 1 0 0 Chairperson Every VMR number has one user designated as the chairperson The chairperson has a six digit code that must be entered
47. d Guide for End Users Polycom Endpoints Quick Tips Guides The following quick tips guides give you a brief overview of using Simplicity Video with Polycom endpoints Polycom RealPresence Desktop for Windows Quick Tips Guide Polycom RealPresence Desktop for Mac Quick Tips Guide Polycom RealPresence Mobile for Android Tablets Quick Tips Guide e Polycom RealPresence Mobile for Android Phones Quick Tips Guide e Polycom RealPresence Mobile for iPad Quick Tips Guide e Polycom RealPresence Mobile for iPhone Quick Tips Guide e Polycom RealPresence CloudAXIS Suite Quick Tips Guide e Polycom Video Systems and the Polycom Touch Control Quick Tips Guide e Polycom HDX Room Systems Quick Tips Guide e Polycom RealPresence Group Series Quick Tips Guide Note Supported Endpoints Carousel Simplicity Video is compatible with any standards based SIP or H 323 video endpoint Carousel 31 Carousel Simplicity Video User s Guide Version 1 0 0 To download support documentation 1 Click wee on the left sidebar 2 Click 295S on the top menu bar 3 Click the link to the document you want to download Carousel 32 4 Carousel Simplicity Video and Polycom RealPresence Desktop for Windows Polycom RealPresence Desktop 3 0 Is a standards based application that enables you to meet and collaborate face to face with anyone from anywhere improving teamwork collaborative decision making a
48. e Launch the Apple App Store or Google Play on your device and search for polycom or video conferencing to find the RealPresence Mobile application Follow the onscreen instructions to install the app on your device For more information on downloading and installing RealPresence Desktop refer to Getting Started with RealPresence Mobile for Android or Getting Started with RealPresence Mobile for Apple iOS or view the following documentation located on the Documentation page of the Help page of your Personal Video Meeting Manager Polycom RealPresence Mobile for Android Tablets Quick Tips Guide Polycom RealPresence Mobile for Android Phones Quick Tips Guide e Polycom RealPresence Mobile for iPad Quick Tips Guide e Polycom RealPresence Mobile for iPhone Quick Tips Guide Scheduling Virtual Meetings You can schedule meetings on your VMR using any scheduling or meeting invitation system such as Microsoft Outlook Google Calendar Hotmail and Yahoo Mail Scheduling a meeting is as simple as sending a meeting invitation to your attendees And to ensure that your attendees receive the information they need to connect Cloud Meeting Solutions offers two ways to populate your meeting invitations with your VMR number and endpoint dialing conventions Carousel 26 Carousel Simplicity Video User s Guide Version 1 0 0 Providing Meeting Details Manually The Cloud Meeting Solutions user portal has been designed t
49. e RealPresence Desktop application when your PC starts up Set the option to make the RealPresence Desktop system the default program for these applications whenever it is launched Description Select your preferred call speed and video performance Description Select this option to display the configuration settings for H 323 calls Enable or disable registering your application with a gatekeeper 47 Carousel Simplicity Video User s Guide Option Gatekeeper Address available only when Gatekeeper Registration is enabled H 323 Alias available only when Gatekeeper Registration is enabled H 323 Extension available only when Gatekeeper Registration is enabled Table 13 SIP enabled only in unregistered mode Option Enable SIP Calls SIP Registration SIP Proxy Server available only when SIP Registration is enabled SIP Domain available only when SIP Registration is enabled SIP User Name available only when SIP Registration is enabled Authorization Name available only when SIP Registration is enabled SIP Password available only when SIP Registration is enabled Transport Protocol Table 14 Audio Device Option Audio input device microphone Audio output device Speakers Carousel Version 1 0 0 Description IP address of the gatekeeper Name to display to the far end during calls Name that gatekeepers use to identify this system Y our organization s dialing plan may define
50. e option to make the RealPresence Desktop system the default program for these applications whenever it is launched Description Select your preferred call speed and video performance Description Select this option to display the configuration settings for H 323 calls Enable or disable registering your application with a gatekeeper 36 Carousel Simplicity Video User s Guide Option Gatekeeper Address available only when Gatekeeper Registration is enabled H 323 Alias available only when Gatekeeper Registration is enabled H 323 Extension available only when Gatekeeper Registration is enabled Table 6 SIP enabled only in unregistered mode Option Enable SIP Calls SIP Registration SIP Proxy Server available only when SIP Registration is enabled SIP Domain available only when SIP Registration is enabled SIP User Name available only when SIP Registration is enabled Authorization Name available only when SIP Registration is enabled SIP Password available only when SIP Registration is enabled Transport Protocol Table 7 Audio Device Option Audio input device microphone Audio output device Speakers Carousel Version 1 0 0 Description IP address of the gatekeeper Name to display to the far end during calls Name that gatekeepers use to identify this system Y our organization s dialing plan may define the names you can use Description Select this option to displa
51. ear and see each other as well as share content e Session Initiation Protocol SIP a protocol used to control voice and video calls over the Internet e H 323 a protocol used to transmit audio visual information over one or several digital networks e Registered Users users who have signed up for a paid or trial version of Carousel Simplicity Video and can provision certain endpoints with their account information e Unregistered Users users who are using Carousel Simplicity Video without having their own accounts or VMR numbers and can dial into endpoints using only an unregistered dialing option Information Elements This guide may include any of the following icons to alert you to important information Icons Used in this Guide Name Icon Description Note The Note icon highlights information of interest or important information needed to be successful in accomplishing a procedure or to understand a concept User Tip The User Tip icon highlights techniques shortcuts or productivity related tips Caution The Caution icon highlights information you need to know to avoid a hazard that could potentially impact device performance application functionality or successful feature configuration Carousel Carousel Simplicity Video User s Guide Name Warning Web Info Timesaver Troubleshooting Settings DOH Dr Version 1 0 0 Description The Warning icon highlights an action you must perform or avoid
52. ed from the pull down list If you are dialing from a registered RealPresence Desktop or RealPresence Mobile client select sip rpn vc Location of the Endpoint Enter the endpoint s physical location City State and any additional information that Carousel Support might need to troubleshoot the issue such as building or business type Include your endpoint s IP address if itis readily available Video Endpoint Enter the manufacturer and model of your video endpoint For example Pol ycom HDX9001 or Polycom Real Presence Mobile for Android Tablet Describe the problem Describe the problem in as much detail as you can including Number of endpoints connected to the call Location of endpoints connected to the call What you were doing when the problem occurred Number of endpoints affected Any additional information to help Carousel Support troubleshoot the issue Video Endpoint Software Version Enter your video endpoint s software version To locate your video endpoint s software version refer to the support documentation for your video endpoint 4 After you have filled out the form review the information to make sure it is correct Click Clear Form to clear the form and re enter any information 5 Click Submit to submit the support ticket Contacting Technical Support Directly If you do not have access to the Simplicity Video user portal and you experience problems with your VMR service you can cont
53. ers dial into meetings using only their VMR number no DNS or IP addresses are required to dial Registered users have additional features that unregistered users do not For more information on using RealPresence Desktop or RealPresence Mobile as a registered user refer to the following chapters Getting Started with RealPresence Desktop for Windows Carousel 11 Carousel Simplicity Video User s Guide Version 1 0 0 Getting Started with RealPresence Desktop for Mac Getting Started with RealPresence Mobile for Android Getting Started with RealPresence Mobile for Apple iOS Using the Service as an Unregistered User Even though you have signed up as a paid or trial user of the service Carousel Simplicity Video allows you to connect to meetings as an unregistered user through any H 323 or SIP endpoint You can also invite people who have not joined Simplicity Video to call as unregistered participants into a meeting you host Note Joining Calls as an Unregistered User Unregistered users do not sign into and provision accounts to the si p rpn VC server in RealPresence Desktop or RealPresence Mobile Unregistered users must use unregistered dialing options when dialing from any H 323 or SIP endpoint see Dialing as an Unregistered User for more information All H 323 endpoints require unregistered dialing options to connect Dialing Options Connecting to video meetings has never been easier than with Carousel Simplic
54. esence Desktop and RealPresence software and allows you to generate VMR usage reports Software Page The Software page provides you direct links for downloading RealPresence Desktop and RealPresence Mobile For more information on downloading software for your computer smartphone or tablet see Downloading Meeting Software Figure 3 Software Page on User Portal Download Page SOFTWARE Download and Install FOR COMPUTERS Download and install RealPresence Desktop The application should launch as soon as it is installed otherwise locate RealPresence Desktop in your programs and run FOR SMARTPHONES AND TABLETS Download and install RealPresence Mobile Wisit Apple App Store Google Play Return to the Home Page for instructions on how to schedule your meeting and invite participants Report Page To generate usage reports for your VMR select the month on the dropdown menu which you would like to run the report and click e Reports are available for downloading 24 hours after you ve completed your meeting Figure 4 Report Page on User Portal Download Page REPORT Usage Details Usage Details For September 2013 Carousel 20 Carousel Simplicity Video User s Guide Version 1 0 0 Meeting Page The Meeting page of Your Personal Meeting Manager allows you to control various aspects of your meeting such as participant access or video and audio transmission Figure 5 User Portal Meeting Page not in
55. estriction popup Y ou will then be redirected to Polycom Support 4 Follow the onscreen instructions to download and install the software to your computer Carousel 25 Carousel Simplicity Video User s Guide Version 1 0 0 Note Downloading RealPresence Desktop Windows vs Mac When you navigate to the Software page on the user portal to download RealPresence Desktop for your system the portal auto detects if you are currently on a Windows based system or a Mac based one The portal link will automatically redirect you to the appropriate software for your computer system For more information on downloading and installing RealPresence Desktop refer to Getting Started with RealPresence Desktop for Windows or Getting Started with RealPresence Desktop for Mac or view the following documentation located on the Documentation page of the Help page of your Personal Video Meeting Manager Polycom RealPresence Desktop for Windows Quick Tips Guide Polycom RealPresence Desktop for Mac Quick Tips Guide RealPresence Mobile Downloading and installing RealPresence Mobile for Android is as simple as a few clicks of the mouse or a few taps of your finger or stylus To install the RealPresence Mobile app choose one of the following e Click the link to the Apple App Store or Google Play located on the Software Download page of the Download page Follow the onscreen instructions to install the app on your device
56. field and click ERM Tell us who you are Email josh smith customer1 gmail com Po E Remember me Carousel 90 Carousel Simplicity Video User s Guide Version 1 0 0 5 The Join Meeting screen opens For information on starting your meeting see Starting a Meeting To connect manually through the portal 1 Open a browser window 2 Inthe URL field enterhttps ca meet rpn vc and press Enter The Sign In window opens aaa ae fon in Tell us who you are Email E Remember me Sign In 3 Enter your email address and click R Check the Remember me box if you do not want to log in each time Note Entering Your Email Address Content sharing and inviting participants directly from the RealPresence CloudAXIS Suite portal is available only for registered users of Simplicity Video To have content sharing and meeting invite options available during your meeting you must log in with the email address used to register your Simplicity Video account 4 Enter your VMR number in the Meeting code field Leave the Passcode field blank Join an online meeting Meeting code Doo Passcode optional po Join Meeting Signout 5 Click Ey 6 The Join Meeting screen opens For information on starting your meeting see Starting a Meeting Carousel 91 Carousel Simplicity Video User s Guide Version 1 0 0 User Tip Sending the RealPresence CloudAXIS Suite Meeting URL to Other Particpants If you choose
57. g system 2 Enter the email addresses of all invitees Be sure to include rocloud calendar rpn vc as an invitee 3 Schedule your meeting 4 rocloud calendar rpn vc will send a duplicate email invitation to all attendees that includes your Original meeting invitation your VMR number and endpoint dialing instructions Note Duplicate Meeting Invitations Y our meeting invitees will receive two meeting invitations your original invitation and a second from the scheduling service Your attendees should keep both meeting invitations in their scheduling system to make sure they receive any updates to your meeting Carousel 27 Carousel Simplicity Video User s Guide Version 1 0 0 Using Meeting Control Your Personal Video Meeting Manager also allows you to manage certain aspects of your VMR meetings directly from the portal If you are dialed into a meeting as the chairperson you can update or change the following e Muting or unmuting audio e Muting or unmuting video e Controlling who can join or remain in the meeting e Ending a call To access your meeting control through the Simplicity Video user portal Click so on the left sidebar When you access the meeting control interface you see your endpoint listed as the chairperson and a list of all participants endpoints that are dialed into the call Note Accessing Meeting Control While Not in a Meeting You can only access meeting controls while in a video call thr
58. ge of the End User Portal ff Bm Ff Support Page The Support page allows you to submit a support ticket to Carousel Support to report any problems or to request account changes For more information on submitting a support ticket to Carousel Support see Contacting Technical Support Carousel 22 Carousel Simplicity Video User s Guide Version 1 0 0 Figure 8 Support Page on User Portal Help Page SUPPORT Easy Form Help Request Check FAQS first many issues are common and easily solved Name Telephone j smuith 51275555678 Company Name Date amp Time of Issue Customert 0 VMR Number Dialed Pattern 9710610007 sip rpn ve Location of the Endpoint Video Endpoint Describe the problem Video Endpoint Software Version Docs Page The Docs page hosts user documentation that you can view or download to enhance your experience with Simplicity Video For more information on downloading documentation see Downloading Support Documentation Carousel 23 Carousel Simplicity Video User s Guide Version 1 0 0 Figure 9 Docs Page on User Portal Help Page DOCS System Help and Info Help and system documentation User s Getting Started Guide Ideal short and easy way to get immediate help with the Video Service Pictures and easy descriptions demonstrate how to get up and working in seconds User s Manual Description specifications and instructions for power users Download if your prob
59. gs touch SIP Settings and enable the Enable SIP Calls box To connect as a registered user 1 Atthe initial sign in screen leave the email field blank clear the Register with Polycom box and touch as 2 Atthe second sign in screen enter the following information gt Email Leave blank Carousel 57 Carousel Simplicity Video User s Guide Version 1 0 0 gt Server sip rpn vc gt UserName video Simplicity Video user ID gt Password Simplicity Video password 3 Touch M Your RealPresence Mobile client is now connected to Simplicity Video 4 Atthe dialing screen dial using the VMR number only Example 1200340056 User Tip Dialing Protocols for Registered Simplicity Video Users If you are a registered user you do not need to enable a specific dialing protocol for Simplicity Video All calls using RealPresence Mobile as a registered endpoint connect via SIP To check your connection status 1 Touch i Available configuration settings may vary by your selection 2 Touch KA again to dismiss the information window Settings Connection Problems When there is a connection or registration problem fa displayed Touch fo more information Configuring App Settings Whether you use RealPresence Mobile as a registered or unregistered user there are several settings you can customize for your video experience To access RealPresence Mobile settings 1 From the call screen touch the menu key for you
60. hannda GAO EL a Lee Ren nT anne Ren Se nen na nee Ron ene a eon RES one ene 106 Using HDX and RealPresence Group Series Remote Controls cscccssssssseeeeseessseeeseeeess 107 10 TROUDIESINOOUING socsicectaitessceccinsinctsctessctandscuckeuindncuaniecnabacdesechestessevendseuckestesvctacsn 108 General Connection ISSUCS niniaren A nartdees aedaaeaene 108 Unregistered USCIS ni A A E deck deni aa E a 108 Registered USCIS nca a a a 108 Audio Dialing sanidiini aaa aai 109 Content SRANN earar ea aE AEEA E E A E a 109 TECHNICAL SUDDO inisi a a E E S 109 Contacting Technical Support through the User Portal sssssssssesssrrrrennsssssrrrrrennnssrrrrrrreersrrrrrrrns 109 Conacing technical SU ODOM Dre Uyeanoinnia A T aeaeaiaadniy 110 Carousel 5 About This Guide The Carousel Simplicity Video User s Guide provides a comprehensive overview of Carousel Simplicity Video that can help you to understand information and perform tasks related to using the service Options Used in this Guide The Carousel Simplicity Video User s Guide contains terms graphical elements and a few typographic options Familiarizing yourself with these terms elements and options will help you successfully perform tasks Terms and Writing Options This guide includes the following terms that you should become familiar with e Video Meeting Room VMR a virtual space that enables you to hold video meetings with many video participants who can all h
61. he Simplicity Video user portal and sign into the portal Registering Your Simplicity Video Account Y our Company or organization has provided Carousel with your contact information and Carousel will send you an email invitation to join Simplicity Video If you accept the invitation your first steps are to register your account and sign into the user portal To register your Simplicity Video account 1 Click the activation link embedded in the email invitation you received from Carousel The user credential activation page for your Simplicity Video user account opens and your preassigned user name will be populated into the User Name field Carousel 16 Carousel Simplicity Video User s Guide Version 1 0 0 5 Choose a password for and type it into the Password field Confirm the password in the Confirm Password field Click the I Accept Terms amp Conditions link to read the Simplicity Video terms and conditions and click the box next to the link to accept Click Submit The Congratulations page for successful account registration opens To immediately access the Simplicity Video user portal click on the portal access link Y our registration for Carousel Simplicity Video is now complete User Tip Choosing a Password Y our password must be at least six characters long and must contain at least one alphabet character one numeric character and one special character Your user name should not be part of your password
62. ial via SIP touch the call settings icon So touch SIP Settings and touch to toggle the Enable SIP Calls option to er O To connect as a registered user 1 Atthe initial sign in screen leave the email field blank clear the Register with Polycom box and touch fa 2 Atthe second sign in screen enter the following information gt Email Leave blank gt Server sip rpn vc gt UserName video Simplicity Video user ID gt Password Simplicity Video password 3 Touch E Your RealPresence Mobile client is now connected to Simplicity Video 4 Atthe dialing screen dial using the VMR number only Example 1200340056 Carousel 74 Carousel Simplicity Video User s Guide Version 1 0 0 User Tip Dialing Protocols for Registered Simplicity Video Users If you are a registered user you do not need to enable a specific dialing protocol for Simplicity Video All calls using RealPresence Mobile as a registered endpoint connect via SIP To check your connection status 1 Touch Fa Available configuration settings my vary by your selection 2 Touch Fa again to dismiss the information window Settings Connection Problems When there is a connection or registration problem ie displayed Touch io more information Configuring App Settings Whether you use RealPresence Mobile as a registered or unregistered user there are several settings you can customize for your video experience To access RealPresence M
63. icity Video FAQs including information on conducting meetings and getting support visit the Carousel Simplicity Video user portal How do purchase Simplicity Video during or after my free 30 day trial To purchase the Simplicity Video during or after your free trial contact Carousel via the contact information listed on your trial email invitation or email reminder Carousel 9 Carousel Simplicity Video User s Guide Version 1 0 0 Carousel What can I do to ensure my VMR meetings are as effective as possible To ensure your VMR meetings are as effective as possible Give instructions ahead of time on the software hardware configuration of endpoints and test the connection to the VMR Avoid using poor quality and low speed networks when participating in a meeting Request all participants mute their microphones when not speaking make sure participants remember to unmute before speaking How do contact technical support If you have any technical issues with the Simplicity Video you or your IT administrator can contact technical support by submitting a support ticket through the Support page found in the Help page of the Simplicity Video user portal 10 2 Introducing Carousel Simplicity Video Carousel Simplicity Video is your easy to use video meeting service You can host video conferences with people around the world anytime anywhere With Carousel Simplicity Video you can invite meeting partici
64. iles if applicable e While showing content you can pinch your screen to zoom it in or out To stop showing a content file during a call Touch c Note Content Sharing Both registered and unregistered users can view content sent by others in the call but only registered Simplicity Video users can share content with others R Using RealPresence Mobile for iPhone The RealPresence Mobile interface is simple and intuitive to allow you to connect easily to video calls Web Info RealPresence Mobile For more support on using RealPresence Mobile visit RealP resence Mobile Community or refer to the Polycom RealPresence Mobile for iPhone Quick Tips Guide located on the Simplicity Video user portal Managing Calls When you are notin a call use the dialing screen to place calls view recent calls manage contacts and exit the application The dialing screen will look different if you are using RealPresence Mobile as a registered or unregistered user Some functions are only available for registered users Note Directory Access Directory access Is not enabled in RealPresence Mobile for use with Simplicity Video Registered users can use the local address book a to store contacts and frequently dialed VMR numbers Carousel 82 Carousel Simplicity Video User s Guide Version 1 0 0 Figure 25 Dialing screen for an unregistered user Select dialing protocol Display the number you entered Enter n
65. ity Video With options for your computer system smartphone or tablet browser camera enabled UC phone device or a room conferencing system Cloud Video Services enables you to connect from any location anytime Y ou can dial into Simplicity Video either as a registered user from certain endpoints or as an unregistered user from any standards based SIP and H 323 endpoints You can also dial via Microsoft Lync 2010 if you have Lync federation enabled or via audio Endpoints that support unregistered dialing e Polycom RealPresence Desktop Windows and Mac e Polycom RealPresence Mobile Android and iOS e Polycom RealPresence CloudAXIS Suite e Polycom HDX Series e Polycom RealPresence Group Series e Polycom VVX Series 500 600 camera enabled and 1500 e Any standards based SIP or H 323 video endpoint Endpoints that support registered dialing e Polycom RealPresence Desktop Windows and Mac e Polycom RealPresence Mobile Android and iOS Carousel 12 Carousel Simplicity Video User s Guide Version 1 0 0 Dialing as an Unregistered User When dialing as an unregistered user via either SIP or H 323 protocols you must include the entire dialing string as shown in the following table Table 1 Dialing Strings Protocol Dialing String Example SIP VMR sSip rpn vc 1200340056 sip rpn vc H 323 VMR h323 rpn vc 1200340056 h323 rpn vc Some endpoint infrastructures require you to use an IP address instead of the DNS address to di
66. l 1 Touch fg 2 Selecta PDF file gt Touch Select From SDCARD to select a PDF file from your device s SD card gt Touch Dropbox to select a PDF file from your Dropbox files if applicable gt Touch SkyDrive to select a PDF file from your SkyDrive files if applicable During the content showing you can double click the content window to zoom It out or in 3 Touch again to stop sharing the PDF file Using RealPresence Mobile for Android Phones The RealPresence Mobile interface is simple and intuitive to allow you to connect easily to video calls Web Info RealPresence Mobile For more support on using RealPresence Mobile visit RealP resence Mobile Community or refer to the Polycom RealPresence Mobile for Android Phones Quick Tips Guide located on the Simplicity Video user portal Managing Calls When you are notin a call use the dialing screen to place calls view recent calls manage contacts and exit the application The dialing screen will look different if you are using RealPresence Mobile as a registered or unregistered user Some functions are only available for registered users Note Directory Access Directory access Is not enabled in RealPresence Mobile for use with Simplicity Video Registered users can use the local address book a to Store contacts and frequently dialed VMR numbers R Carousel 65 Carousel Simplicity Video User s Guide Version 1 0 0 Figure 19 Dialing screen for an u
67. lPresence Mobile for Android Phones supports viewing content shared by others only Both registered and unregistered users can view content sent by others in a call Solving Problems To get the most from your Simplicity Video experience refer to the Simplicity Video user portal for information and tips for using the service For additional information on troubleshooting issues with RealPresence Mobile or Simplicity Video refer to Troubleshooting Carousel 70 7 Carousel Simplicity Video and Polycom RealPresence Mobile for Apple iOS Polycom RealPresence Mobile 3 0 is a standards based application that enables you to meet and collaborate face to face with anyone on the go improving teamwork collaborative decision making and productivity with colleagues customers and business partners In release version 3 0 Android and iOS platforms are supported For more support information visit the RealPresence Mobile Community Getting Started with RealPresence Mobile for Apple iOS RealPresence Mobile for Apple iOS is an easy to use video system that provides premium quality audio and visual experiences Unlike proprietary applications RealPresence Mobile for iOS devices extends your organization s video network giving you an engaging experience from anywhere Supported Devices The following hardware and software requirements for supported iOS devices were determined by test scenarios Your device s actual performance may vary based
68. le to connect to your meeting as a registered user e Make sure you have set your endpoint client to dial via SIP e Itcan take up to 24 hours to activate your new account registration Until your account is fully activated you must use an unregistered dialing method e For endpoints other than RealPresence Deskop or RealPresence Mobile use an unregistered dialing plan even if you have an active user account with Simplicity Video Carousel 108 Carousel Simplicity Video User s Guide Version 1 0 0 Audio Dialing If your connection via audio won t connect make sure you have entered the after the VMR number at the prompt Content Sharing If you are using Microsoft Lync 2010 you will not be able to share content with other participants on the call through Simplicity Video To share content with meeting participants use an alternate method of content sharing However Lync 2010 users can view content that others share You cannot send content when using RealPresence Mobile for iPhone or Android phones but you can receive content that others have shared You can send only PDF files as content when using RealPresence Mobile for iPad and Android tablets but you can receive other types of content that others have shared Technical Support For technical support issues log into the Simplicity Video user portal to fill out a support ticket or contact your Service Provider directly if you do not have access to the user portal Con
69. lem is not listed in FAQ s or you simply want more detail Quick Tip Guides P Real Presence Desktop e HOS Room Systems E Group Series t Real Presence Mobile for iPad t Real Presence Mobile for iPhone t Touch Control t Real Presence Mobile for Android Phone t Real Presence Mobile Android Tablet Viewing User Account Settings Y our Personal Video Meeting Manager allows you to access your user profile change your chairperson code and change your password Accessing Your User Profile To access your user profile click at the top right of your screen and select Profile from the pull down menu Here you can view your contact information as well as your VMR number and chairperson code Changing Your Chairperson Code When you sign up for Carousel Simplicity Video you are assigned a unique chairperson code that you use to start and end meetings If you wish to change or personalize your chairperson code you can update it from the Profile menu of the user portal To change your chairperson code 1 Click atthe top right of your screen next to your user name 2 From the pull down menu select Profile 3 In the Chairperson Code field type in a new six digit code 4 Click Save To change any other settings in your user profile contact Carousel Support You cannot make changes to your own user profile at this time Carousel 24 Carousel Simplicity Video User s Guide Version 1 0 0 Changing Your Password Y our
70. lick beside the contact name Viewing Recent Calls RealPresence Desktop stores details about the most recent calls placed and received Carousel 50 Carousel Simplicity Video User s Guide Version 1 0 0 To view information about recent calls 1 Click g 2 Click BJ beside the call that you want to review Managing Contacts RealPresence Desktop displays a list of the 10 most recent contacts and other local contacts that fit on the screen To add a contact to your local address book Click ggg and then click EN 1 2 3 Enter the contact s Last Name and FirstName E nter identifying information about the contact optional gt gt gt gt gt Title Department Location P hone E mail Click Add a Device Enter the Device Name and Device Type Complete at least one of the following fields Field Description IP address of the contact s endpoint IP Address Simplicity Video does not support this option at this time Number that gatekeepers use to identify the system H 323 Extension Enter the full dialing string fora VMR that connects via H 323 Name that gatekeepers use to identify the system H 323 Name Simplicity Video does not support this option at this time SIP URI of the system SIP URI Enter the full dialing string fora VMR that connects via SIP 7 Click Add and then Save To search for a contact 1 Click iE 2 Enter the name or part of the name that you want t
71. local address book 1 Touch contacts 2 Touch the entry you want to delete 3 Touch Ei and then touch Yes Using the In Call Toolbar During a call touch the icons on the in call toolbar to perform a variety of call functions Figure 18 RealPresence Mobile for Android Tablets In call Toolbar 00 28 x H 323 m S U oq Time elapsed Hide or display local self view Switch cameras Adjust volume Display dialpad Hang up Encryption status Mute or unmute video Mute or unmute audio Share content To adjust your call volume e Touch f on the in call toolbar and then touch the slider on the screen to adjust the volume e Use the volume controls on your device In call Toolbar Icons Icon Description Hide or display self view Mute or unmute your video Switch cameras Mute or unmute your microphone Mute or unmute your speaker Share content Enter a number extension or password Hang up from a call BREDA oO A Carousel 64 Carousel Simplicity Video User s Guide Version 1 0 0 Sharing Content RealPresence Mobile for Android tablets supports showing PDF files only You can save desired PDF files to share in either your device s SD card or use applications such as Dropbox or SkyDrive Note Content Sharing Both registered and unregistered users can view content sent by others in the call but only registered Simplicity Video users can share content with others To share a PDF file during a cal
72. meeting connections worldwide through an infrastructure that enables easy to use HD quality secure video conferencing via open standards based interoperability with communications and business applications across the globe From the boardroom to the browser from the conference table to the tablet Simplicity Video will optimize your communications Standards and astound you with your new communications possibilities Note Supported Video Endpoints Version 1 0 0 of Carousel Simplicity Video supports full range of H 323 and SIP endpoints including Polycom RealPresence Desktop Polycom RealP resence Mobile Polycom RealPresence CloudAXIS Suite Polycom HDX Series Polycom RealPresence Group Series Polycom VVX Series and any standards based SIP or H 323 endpoint Microsoft Lync 2010 Desktop is also supported if Lync federation is enabled Before You Begin Carousel Simplicity Video is designed to be a quick and easy way to connect to video conferences for everyone However before you begin using Simplicity Video you need access to the following e Standards based SIP or H 323 endpoint e Computer tablet or smartphone if you choose to use the service as a registered user e Broadband or high speed Internet connection Frequently Asked Questions Refer to the frequently asked questions FAQs to help answer questions you may have about the solution before you begin Web Info FAQs For a complete list of Simpl
73. mplicity Video experience refer to the Simplicity Video user portal for information and tips for using the service For additional information on troubleshooting issues with RealPresence Mobile or Cloud Meeting refer to Troubleshooting Carousel 87 8 Carousel Simplicity Video and Polycom RealPresence CloudAXIS Suite Getting Started Polycom RealPresence CloudAXIS Suite enables you to create and participate in online video conference meetings without the need to download or install software improving teamwork collaborative decision making and productivity with colleagues customers and business partners Web Info Carousel Simplicity Video For Support on using Carousel Simplicity Video visit the Carousel Simplicity Video user portal Minimum Requirements You must confirm the requirements listed in this chapter before using the portal If you experience issues while meeting the requirements see Troubleshooting Minimum Software Requirements The portal requires either Windows XP Vista Windows 7 or Windows 8 for PCs For Macs the portal requires either Snow Leopard Lion or Mountain Lion If you are using a tablet or phone device it must be capable of running the RealPresence Mobile application Refer to Getting Started with RealPresence Mobile for Apple iOS for details of compatible devices Minimum Software Component Requirements RealPresence CloudAXIS Suite for use with Cloud Video Services installs a plug in to
74. mproving teamwork collaborative decision making and productivity with colleagues customers and business partners For more support information visit the RealPresence Mobile Community Getting Started with RealPresence Desktop for Mac RealPresence Desktop software provides HD quality audio video and content sharing for PC users to access Simplicity Video Hardware and Software Requirements The following hardware and software requirements were determined by test scenarios Your system s actual performance may vary based on software or hardware configurations Table 9 System Requirements Feature Requirement Mac OS X Lion 10 7 Mountain Lion 10 8 S oftware e Polycom Converged Management Application CMA Version 6 2 3 or later e Polycom RealPresence Resource Manager Version 7 1 or later Processor Intel Core i5 2 5 GHz or more RAM 4 GB Video Memory Minimum 256 MB RAM Hard drive space 200 MB Camera Integrated or external Audio devices Core Audio compatible audio devices Carousel 44 Carousel Simplicity Video User s Guide Version 1 0 0 Feature Requirement Monitor Recommended 16 9 1920 x 1080 Minimum 1024 x 768 Installing the Application Downloading and installing RealPresence Desktop for Mac is as simple as a few clicks of the mouse To download and install RealPresence Desktop for Mac 1 Go to the RealPresence Desktop for Mac install file at Polycom Support This link takes you to the
75. nd productivity with colleagues customers and business partners For more support information visit the RealPresence Mobile Community Getting Started with RealPresence Desktop for Windows RealPresence Desktop software provides HD quality audio video and content sharing for PC users to access Simplicity Video Hardware and Software Requirements The following hardware and software requirements were determined by test scenarios Your system s actual performance may vary based on software or hardware configurations Table 2 System Requirements Feature Requirement Windows Version Windows XP 32 bit with Service Pack 3 or later Windows 7 32 bit and 64 bit Windows 8 Standard Pro and Enterprise 32 bit and 64 bit S oftware Microsoft Net Framework Version 4 0 Processor Intel Core i5 2 5 GB or more RAM 4 GB Video Memory Minimum 256 MB Hard drive space 200 MB Camera Integrated or external Audio devices Standard PC97 audio devices Carousel 33 Carousel Simplicity Video User s Guide Version 1 0 0 Feature Requirement Monitor Recommended 16 9 1920 x 1080 Minimum 1024 x 768 Installing the Application Downloading and installing RealPresence Desktop for Windows is as simple as a few clicks of the mouse Settings Microsoft Net Framework Installing RealPresence Desktop for Windows requires that you have installed Microsoft Net Framework version 4 0 on your system You can view your Microsoft Net Framework
76. nneraintantenaliudenoasiNns 40 Using S12 alll TOODA narena a usten nasa Gnatnieate valat ants a ane a 41 SOIVINOFPTODCIE orare Rn ane a TA 42 5 Carousel Simplicity Video and Polycom RealPresence Desktop for Mac 44 Getting Started with RealPresence Desktop for Mac ssccceeeeeeseeeeeessseeeeeseeeeesnseeeeeeeseneneness 44 Hardware and Software Requirements ja vsiwiirentnietiiniatinndinn a A AT 44 eS Cea VS AA DNC ATION arnasari a a a a a ne 45 Acovannd INC S OTC iun a a a aa a a a a dedchateVabuade 45 Setn UNDANI COMECON S anane N Rebates 46 Conigurno SOWare SENOS ea r A N 47 Using RealPresence Desktop for Mac ccccccsseeeseeeeesenseeeseeeesseeeeeeessseeesseensseeeeoosaseessonenseees 49 Deer Call sensan T R a a teagan 49 MMO E OMI el b a T T AON 51 USING Melncal ToOlba anonanse a a a cane opie 52 SOMNOP TODO rorida T TET T e A E nat A 53 6 Carousel Simplicity Video and Polycom RealPresence Mobile for Android 54 Getting Started with RealPresence Mobile for ANdroid ccccccsssssseeeeeeeeeeeseesseeeeeseeeeeeeneees 54 SUPPOrCO DEVICES iieii manaa a a ets suena 54 Msand SA DIC ATION eneo a NA 55 seting up Dialing C COMME CHONS sena a a a aaa 55 COMINO APO SIC WIN S eaaa A a a 58 Using RealPresence Mobile for Android Tablets ccccccssssseeeceeessseeeseeessseeeseeesseeeeeseeseeees 60 POP Sr CII Gh Gall Ste eects vtec st a Se Gece ee 60 Mata Ging C ontaco a a delat E E 62 Usmo te nie
77. nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnmnnn nnmnnn 9 Belore You BEGIN oiiaee a a aaa aa E EESE 9 Frequently Asked QUESUONSiaaaisenan a Bie Siac nese need em ae aes Re 9 2 Introducing Carousel Simplicity Video cccsseceeeseeeeeneeeeeneeeeeneeeeeneeeeeneeeeanees 11 GETING Starte dini siete teat everest eas evel ieee ester ie aceasta a cede 11 Using the Service as a Registered USP vcs ciciiionanain innate weenie 11 Using the Service as an Unregistered US CF iassiiievsciiosnitibionmnini ease 12 Dialing OPUONS oeae aa a a E A 12 Dialing as am Uned ered USE eenen a onkeiaooageaiatnn 13 Dialing as a Regi tered USE nana a a peat na ninavats 13 Dialing via Microsoft Lyne 2010 DCS IMO icenen a a a a 14 AAG Wile UG OF sgp a a a aaa eaaiae 14 Joining and Leaving Meetings citi iec ices oie ie acsearle 14 GIANTS Olen e circa teens Sica a ake ede ates awe aden Gaara 15 ENG USCNS aritiaataraGetevn tind a T dt aden Rea ae eda etnat a 15 3 The Carousel Simplicity Video User Portal cccccssseeceeseeseneeseeseeseneees 16 Seting up YOUr USer AGCOUNN orsina Rosaanisecoceiesesaeasveedeccssasevens 16 Registering Your Simplicity Video ACCOUNL cccccecseccsseeeerseseeeeeaeeseeeaueueetsaeeeeeeeaneueetsaessensageneetagas 16 SIGMA HO ME WS Ob PO all ennn i E weiaaniex 17 Resetting your P ASSWOIG vie Aninimtamataermenisiae ania ia i eetee A 17 USING The Pontalina aa aa a aaa E ENEA 18 Accessing me User Pormal Pages sernir n
78. not covered in the FAQ contact Carousel Support Getting support for Simplicity Video Is fast and easy With a few simple clicks of the mouse you can Submit your issue to Carousel Support and get it resolved in a timely manner Settings Support Ticket User Information When you open a support ticket the form is prepopulated with your username telephone number company name and VMR number You will not be able to edit these fields If you need to change the information contact Carousel Support To submit a support ticket 1 Click see on the left sidebar 2 Click SUPPORT on the top menu bar 3 Fill in the following fields fields marked with are required gt Carousel Date amp Time of Issue Click the calendar icon to pull down the calendar Choose one of the following Click Now to select the current date and time Click a date on the calendar and use the Hour Minute and Second sliders to select the time Click Done Dialed Pattern Select the dialing convention you used from the pull down list If you are dialing from a registered RealPresence Desktop or RealPresence Mobile client select sip rpn vc Location of the Endpoint Enter the endpoint s physical location City State and any additional information that Carousel Support might need to troubleshoot the issue such as building or business type Include your endpoint s IP address if itis readily available Video Endpoint Enter the
79. nregistered user Open dialpad Display the number you entered Enter numbers to dial Open keyboard Place a call Delete characters you entered Polycom View connection status View recent calls list Select dialing protocol Figure 20 Dialing screen for a registered Simplicity Video user Open dialpad View recent calls list Display the number you entered Enter numbers to dial Open keyboard Place a call Delete characters you entered Carousel Polycom ann View connection status View local address book 66 Carousel Simplicity Video User s Guide Version 1 0 0 Placing a Call When placing a call as a registered user dial only the VMR number When placing a call as an unregistered user first select H 323 or SIP and dial using the entire dialing string For information on the dialing options to use with Simplicity Video see Dialing Options To place a call from the dialing screen 1 Touch to open the virtual dialpad and touch the numbers to enter the VMR number to call gt To type the domain for unregistered calls touch Ha to open the virtual keyboard gt Touch E to erase a number 2 Touch to start the call To place a call from your recent calls list 1 Touch 2 Touch an entry to call To place a call from your local address book 1 Touch i 2 Touch a contact name or number 3 Touch Place Call to start the call User Tip Dialing from Your Local Address book Y
80. o allow you to manually import your VMR information and dialing conventions with ease Your Personal Video Meeting Manager includes a detailed list of dialing instructions that you can copy and paste directly into a meeting invitation To send meeting information manually 1 Copy your meeting information using one of the following methods gt Click click this link located under STEP THREE on Your Personal Video Meeting Manager Home page gt Use your mouse to highlight the instructions in the Dialing Options section of Y our Personal Video Meeting Manager and copy using your mouse or keyboard 2 The dialing instructions will copy to your Clipboard 3 Open up a meeting invitation window and paste the dialing instructions into your scheduling system 4 Schedule your meeting Providing Meeting Details Automatically With Cloud Meeting Solutions you can also set up meeting invitations that automatically send out your VMR meeting information to your attendees By including rocloud calendar rpn vc as a meeting invitee the Cloud Meeting Solutions calendaring service will send a duplicate meeting invitation to your attendee list that is populated with your VMR number and dialing conventions Settings Meeting Invitation Changes Any changes to your meeting invitation must include rpcloud calendar rpn vc so the service can send updates to all attendees To send meeting information automatically 1 Open a meeting invitation in your schedulin
81. o connect and navigate your Cloud Services Video calls refer to the Polycom HDX Room Systems Quick Tips Guide and Polycom RealPresence Group Series Quick Tip Guide located on the Carousel Simplicity Video user portal Carousel 107 10 Troubleshooting Use the following list as a guide to resolving issues problems or common difficulties you may encounter while deploying Simplicity Video For additional troubleshooting information by endpoint type visit Carousel s user portal General Connection Issues If you are unable to connect to your meeting e f on the first attempt the end point does not connect try to connect again e Make sure that your video endpoint is not set up to require encryption e If you experience difficulty connecting via H 323 turn the gatekeeper registration off H 323 only e Make sure that the chairperson has entered the chairperson code to start the meeting Video and audio will only begin after the chairperson has joined the call Unregistered Users Make sure that your video endpoint s DNS Server can resolve h323 rpn ve and sip rpn ve If your endpoint s DNS server will not resolve to either of these two addresses try to connect using the following IP address dialing strings Table 28 IP Address Dialing Strings Protocol Dialing String Example SIP VMR 130 252 253 102 1200340056 130 252 253 102 H 323 130 252 253 102 VMR 130 252 253 102 1200340056 Registered Users If you are unab
82. o find and then press Enter To delete a contact 1 Click iE Carousel 51 Carousel Simplicity Video User s Guide N O OF FF Q N Enter the name or part of the name that you want to find and then press Enter From the search results select the contact name Click Click Edit Click Delete Click OK when the delete confirmation message displays Using the In call Toolbar Click the icons on the in call toolbar to perform a variety of functions Figure 15 RealPresence Desktop In call Toolbar ob 4 00 00 58 In call Toolbar Icons Description Network connection status Hide or display local self view Mute or unmute your video Mute or unmute your microphone Mute or unmute your speaker Adjust the volume Share content Enter a number extension or password Control the far end camera Control the far end camera Change call settings Full screen or restore the screen Hang up from a call Sharing Content To share content in a call 1 Click A Carousel Version 1 0 0 52 Carousel Simplicity Video User s Guide Version 1 0 0 2 Choose one of the following gt To share your desktop select an option under Monitor gt To share a running application select an option under Share Application To stop sharing content e Click at the top of the screen from Monitor 1 or an application e Click ESEE from other monitors Solving Problems To get the most from you
83. obile settings 1 From the call screen touch E 2 Configure the settings as shown in the following Table 22 H 323 enabled only in unregistered mode Option Description Enable H 323 Calls Select this option to enable or disable H 323 calls and to display configuration settings Gatekeeper Registration Enable or disable registering your application with a gatekeeper Gatekeeper Choice available only when Gatekeeper Select Internal or External gatekeeper for making calls Registration is enabled Internal Gatekeeper available only when Gatekeeper IP address or name of the internal gatekeeper Registration is enabled External Gatekeeper available only when Gatekeeper IP address or name of the external gatekeeper Registration is enabled H 323 Name available only when Gatekeeper Name to display to the far end during calls Registration is enabled Carousel 75 Carousel Simplicity Video User s Guide Option H 323 Extension available only when Gatekeeper Registration is enabled Table 23 SIP enabled only in unregistered mode Option Enable SIP Calls Transport Protocol SIP Registration SIP Proxy Server available only when SIP Registration is enabled SIP Registrar Server available only when SIP Registration is enabled Domain available only when SIP Registration Is enabled SIP User Name available only when SIP Registration is enabled Authorization Name available only when SIP Registration is en
84. oints visit Polycom Support Using the Polycom Touch Control The Polycom Touch Control is a fast and easy solution for using Simplicity Video with your HDX and RealPresence Group Series video endpoints Figure 31 Polycom Touch Control Use the Polycom Touch Control to controla __ E Polycom HDX or RealPresence Group system Er Touch the screen to select an item Drag your finger across the screen to scroll Use the call screen for QUICK access to common tasks while you are in a call scroll left and right on the Home screen for quick access to common calling and configuration tasks Press Back to go to the previous screen Press Home to go to the Home Screen Carousel 103 Carousel Simplicity Video User s Guide Version 1 0 0 Managing Calls When you are notin a call use the Home screen to place calls view recent calls and manage contacts Note Directory Access Directory access Is not enabled for HDX or RealPresence Group Series endpoints for use with Simplicity Video Placing a Call When placing a call first decide if you will use H 323 or SIP dialing protocols and dial using the entire dialing string For information on the dialing options to use with Simplicity Video see Dialing Options To place a call by entering the VMR number 1 Choose one of the following gt From the Home screen touch ae Place a Call and enter the VMR number DNS address gt Touch _ Keyboard
85. on key code you can only use the software in activated mode The trial option will be disabled Setting up Dialing Connections Setting up your RealPresence Desktop for Windows application for use with Simplicity Video varies depending on if you plan to deploy it as a registered or unregistered user Unregistered users can only dial into Simplicity Video via SIP or H 323 using complete dialing strings registered users can provision the RealPresence Desktop client to dial using only the VMR number Settings Registering Your System Once you have registered or provisioned your RealPresence Desktop with Simplicity Video you can Sign out to use the software in unregistered mode You may need to re enter the license number and activation key code to complete the process To connect as an unregistered user 1 Atthe initial Sign In screen leave the email field blank and click Skip Sign In 2 Rotate the button below the dialing field to select SIP or H 323 and dial into the VMR via one of the following dialing options gt SIP VMR Sip rpn vc Example 1200340056 sip rpn vc gt H 323 VMR h323 rpn vc Example 1200340056 h323 rpn vc To connect as a registered user 1 Atthe initial Sign In screen leave the email field blank and click Next 2 Atthe second Sign In screen enter the following information gt Email Leave blank Server sip rpn vc UserName video Simplicity Video user ID Vv V WV Password Simplicity Video pass
86. on software or hardware configurations To view the iOS system version from your device Touch Settings gt General gt About gt Version Settings Network Requirements To use RealPresence Mobile you must have access to one of the following e Wireless Local Area Network WLAN 802 11 a b g n e 3G or 4G network Table 21 iOS Device Requirements Supported Devices iPad 2 iPad Mini iPad with Retina display iPhone 4S iPhone 5 Carousel 71 Carousel Simplicity Video User s Guide Version 1 0 0 iOS Requirements iPad 2 iPad Mini iPad with Retina display e iOS 5 0 or later iPhone 4S iPhone 5 e iOS 5 1 or later System Requirements Syncing with iTunes on a Mac or PC requires e iTunes 10 2 or later e Mac OSx 10 2 or later e PC Windows XP SP3 or later Installing the Application Downloading and installing RealPresence Mobile for Apple iOS devices is as simple as a few taps of your finger or stylus To download and install RealPresence Mobile for Apple iOS 1 From the Apple App Store search for polycom or video conferencing to find the RealPresence Mobile application 2 Touch FREE then touch INSTALL APP Setting up Dialing Connections Setting up your RealPresence Mobile for iPad or iPhone application for use with Carousel Simplicity Video varies depending on if you plan to deploy it as a registered or unregistered user Unregistered users can only dial into Simplicity Video meetings via SIP o
87. ou want to add In the recent calls list numbers without are already saved in your local address book 3 Touch aed add the contact to your local address book 4 Complete the contact information 5 Touch Done To add a contact to your local address book 1 Touch Pay anc touch La 2 Fill in the name of your contact in the Display Name field 3 Optional Complete any of the following fields gt Title gt Phone gt Email gt Location Carousel 79 Carousel Simplicity Video User s Guide Version 1 0 0 4 Fillin the Device Name 5 Complete at least one of the following fields Field Description Number that gatekeepers use to identify the system Enter the full dialing string fora VMR that connects via H 323 H 323 Extension Name that gatekeepers use to identify the system Simplicity Video does not support this option at this time H 323 Name SIP URI of the system Enter the full dialing string fora VMR that connects via SIP SIP URI 6 Touch Done Note Local Address Book Adding contacts to the local address book is available only for registered Simplicity Video users To edit a contact in your local address book Touch 2 2 Touch the entry you want to edit 3 Touch Edit 4 ol Edit the contact information 5 Touch Done To delete a contact from your local address book 1 Touch 2 2 Touch the entry you want to delete 3 Touch Edit 4 Touch Delete Contact 5 Touch Delete
88. ough Simplicity Video When you access the meeting control interface while notin a call you will see the Currently you are not part of any meeting message When you initially launch the meeting control interface you will only see participants who are joined into the call at that time To refresh the participant list click amp Admin Tip Endpoint Naming Options The names assigned to the participant endpoints on your meeting control interface are the names they have in their enterprises directories To change the name of your endpoint contact your IT System Administrator Participant Access During a call you have the ability to control who has access to the meeting both with specific participants or for the entire group on the call To control who has access to the meeting during a call e Click next to a specific participant s name to remove the participant from the meeting e Click to lock the meeting so that no additional participants can join e Click to unlock the meeting so that new participants can join or rejoin e Click s to end the call for all participants Carousel 28 Carousel Simplicity Video User s Guide Version 1 0 0 Audio Controls During a call you have to ability to mute or unmute the audio from specific participants or for the entire group To control a participant s audio during a call e Click amp to mute a participant s audio e Click amp to unmute a participant s
89. our local address book is available only when you use RealPresence Mobile as a registered user Viewing Recent Calls RealPresence Mobile stores details about the most recent calls placed and received 1 Touch 2 Touch the number of the call that you want to review Note Recent Calls List Y our recent calls list can contain up to 100 entries Carousel 67 Carousel Simplicity Video User s Guide Version 1 0 0 Managing Contacts RealPresence Mobile displays a list of the 10 most recent contacts and other local contacts that fit on the screen To add a contact from your recent calls list to your local address book 1 Touch 2 Touch of the contact number you want to add In the recent calls list numbers without J are already saved in your local address book 3 Complete the contact information and then touch Bal To add a contact to your local address book 1 Touch E Fill in the name of your contact in the Display Name field O N Optional Complete any of the following fields gt Title gt Phone gt Email gt Location A Fill in the Device Name O1 Complete at least one of the following fields Field Description Number that gatekeepers use to identify the system Enter the full dialing string fora VMR that connects via H 323 H 323 Extension Name that gatekeepers use to identify the system H 323 Name 5 amok oak E Simplicity Video does not support this option at this time ET S
90. pants to join using a computer and webcam tablet smartphone or other video conferencing systems standards based H 323 or SIP endpoints Getting Started Getting started with Carousel Simplicity Video Is as simple as accepting the invitation email that you receive from your Carousel Service Provider For more information on setting up and administering your user account refer to The Carousel Simplicity Video User Portal Web Info Accessing User Documentation on the User Portal For detailed information on Simplicity Video refer to the user documentation located on the Carousel Simplicity Video user portal When you register with Carousel Simplicity Video you will receive a unique VMR number to use when scheduling video meetings Your VMR number is automatically assigned to you and cannot be changed Along with your VMR number you will also receive a six digit chairperson code that will enable you to control the start and stop of your meetings Using the Service as a Registered User Once you have received your welcome email from Carousel your first steps are to register your account and sign into the user portal For more information on registering your account refer to Registering Your Simplicity Video Account Registered users have the option to provision RealPresence Desktop and RealPresence Mobile by Signing in to the software using their Simplicity Video credentials Note Joining Calls as a Registered User Registered us
91. perience refer to the following sections to solve some common problems For additional information on troubleshooting issues with RealPresence Desktop or Simplicity Video refer to Troubleshooting Improving Your View To toggle between maximizing and restoring the video and content windows Double click within the window area Viewing Logs Viewing the log file is helpful in determining the causes and solutions for problems Note RealPresence Desktop Log Files Close the RealPresence Desktop application before opening the log file To open the log file 1 Click Polycom RealPresence Desktop 2 Click Log Collector to collect the log files Closing and Exiting the Application Closing the RealPresence Application by clicking the X in the upper right corner will only close the window The application will still run in your system tray To close or exit RealPresence Desktop 1 Click on the application s title bar Carousel 42 Carousel Simplicity Video User s Guide Version 1 0 0 2 Choose an option from the menu gt Select Close to keep the application running in the system tray gt Select Exit to shut down the application Carousel 43 Carousel Simplicity Video User s Guide Version 1 0 0 5 Carousel Simplicity Video and Polycom RealPresence Desktop for Mac Polycom RealPresence Desktop 3 0 is a standards based application that enables you to meet and collaborate face to face with anyone from anywhere i
92. r H 323 using complete dialing strings registered users can provision the RealPresence Mobile app to dial using only the VMR number Settings Registering Your Device Once you have registered or provisioned your RealPresence Mobile with Simplicity Video you can Sign out to use the software in unregistered mode The setup for iPads and iPhones vary slightly iPad To connect as an unregistered user 1 Atthe initial sign in screen leave the email field blank clear the Register with Polycom box and touch ia 2 Atthe second sign in screen leave all fields blank and touch EEE Carousel 72 Carousel Simplicity Video User s Guide Version 1 0 0 3 Atthe dialing screen touch the button below the dialing field to select SIP or H323 and dial into the VMR using one of the following dialing options gt SIP VMR Sip rpn vc Example 1200340056 sip rpn vc gt H 323 VMR h323 rpn vc Example 1200340056 h323 rpn vc Settings Enable SIP Dialing The default settings for RealPresence Mobile enable H 323 dialing only To dial via SIP touch the call settings icon EA touch SIP Settings and touch to toggle the Enable SIP Calls option to To connect as a registered user 1 Atthe initial sign in screen leave the email field blank clear the Register with Polycom box and touch fam 2 Atthe second sign in screen enter the following information gt Email Leave blank gt Server sip rpn vc gt UserName video
93. r Simplicity Video experience refer to the following sections to solve some common problems For additional information on troubleshooting issues with RealPresence Desktop or Simplicity Video refer to Troubleshooting Improving Your View To toggle between maximizing and restoring the video and content windows Double click within the window area Viewing Logs Viewing the log file is helpful in determining the causes and solutions for problems To open the log file 1 Click Help on the Title toolbar 2 Click Send Log and the email application launches 3 Rightclick the attachment in the email The attachment contains the log file 4 Click Save Attachment to Download Folder Closing and Exiting the Application Close the RealPresence Application by clicking the red close window button The application will still run in your system tray To close or exit RealPresence Desktop 1 Click on the applications title bar 2 Choose an option from the menu gt Select Hide RealPresence Desktop to keep the application running in the system tray gt Select Quit RealPresence Desktop to shut down the application Carousel 53 Carousel Simplicity Video User s Guide Version 1 0 0 6 Carousel Simplicity Video and Polycom RealPresence Mobile for Android Polycom RealPresence Mobile 3 0 is a standards based application that enables you to meet and collaborate face to face with anyone on the go improving teamwork collaborative deci
94. r an unregistered user Popo RealPreicece Desictog View local address book View recent calls list Open dialpad Display the number you entered Click to clear Specify dialing protocol Enter numbers to dial Place a call 3 29 2013 12 48 PM View connection status Specify call settings Carousel 38 Carousel Simplicity Video User s Guide Version 1 0 0 Figure 11 Dialing window for a registered Simplicity Video user View local address book View recent calls list Open dialpad Display the number you entered Click to clear Enter numbers to dial Place a call 3 29 2013 12 48 PM Specify call settings Placing a Call When placing a call as a registered user dial only the VMR number When placing a call as an unregistered user first select H 323 or SIP and dial using the entire dialing string For information on the dialing options to use with Simplicity Video see Dialing Options To place a call from the dialing screen 1 Choose one of the following gt On the virtual dialpad click the numbers to enter the VMR number to call gt Enterthe VMR number from your keyboard Click KJ or press the Backspace key to erase a number 2 Click RE to start the call To place a call from your recent calls list 1 Click E 2 Double click the call entry that you want to call To place a call from your local address book 1 Click Gy 2 Enter the name or part of the name that you want to call and
95. r device 2 Touch Settings 3 Configure the settings as shown in the following Table 17 General Settings Option Description Show Status Notification Determine whether to show network status on the lower right corner of your screen Carousel 58 Carousel Simplicity Video User s Guide Option Display Name Keep Alive in Sleep Mode Table 18 Network Settings Option WLAN Call Rate 3G 4G Call Rate Table 19 H 323 enabled only in unregistered mode Option Enable H 323 Calls Gatekeeper Registration Select Gatekeeper available only when Gatekeeper Registration is enabled H 323 Name available only when Gatekeeper Registration is enabled H 323 Extension available only when Gatekeeper Registration is enabled Table 20 SIP enabled only in unregistered mode Option Enable SIP Calls Transport Protocol SIP Registration Carousel Version 1 0 0 Description Name to display to the far end during a call Enable you to detect incoming calls more reliably in Sleep mode Description Call rate to use for calls using a WLAN network Call rate to use for calls using a 3G or 4G network Description Select this option to enable or disable H 323 calls and to display configuration settings Enable or disable registering your application with a gatekeeper Select Internal or External gatekeeper for making calls Name to display to the far end during calls Name that gatekeepers use to identify this
96. sion making and productivity with colleagues customers and business partners In release version 3 0 Android and iOS platforms are supported For more support information visit the RealPresence Mobile Community Getting Started with RealPresence Mobile for Android RealPresence Mobile for Android is an easy to use video system that provides premium quality audio and visual experiences Unlike proprietary applications The RealPresence Mobile for Android extends your Organization s video network giving you an engaging experience from anywhere Supported Devices The following hardware and software requirements for supported Android devices were determined by test scenarios Your device s actual performance may vary based on software or hardware configurations To view the Android system version from your device Touch Settings gt About device gt Android Version Settings Network Requirements To use RealPresence Mobile you must have access to one of the following e Wireless Local Area Network WLAN 802 11 a b g n e 3G or 4G network Table 16 Supported Android Devices Manufacturer Model Android Version ASUS Transformer Pad TF 300T tablet 4 2 1 HTC One X phone 4 1 1 One S phone 4 0 4 Carousel 54 Carousel Simplicity Video User s Guide Version 1 0 0 Manufacturer Model Android Version LG Optimus G pro LG F240L Phone 4 1 2 Motorola DROID XYBOARD tablet 4 0 4 Samsung Galaxy Tab 8 9 SHV E140S tablet 4 0 4
97. stered users To invite participants from the portal interface screen 1 Click 2 open up a new email message from your default email service The email auto populates with a web URL to join the meeting 2 Enter the email addresses of the participants you want to invite 3 Send the email Carousel 96 Carousel Simplicity Video User s Guide Version 1 0 0 Sharing Content If you have logged into RealPresence CloudAXIS Suite with your registered user email address you will be able to share your desktop while in a call The Share Content icon is not available for unregistered users To share your desktop 1 Click ii to display your content sharing options Monitor 1 Monitor 2 Share Now 2 Select the monitor you want use Example Monitor 1 3 Click to share your desktop in the meeting 4 Three icons appear atthe top of your desktop gt Click to mute or unmute your microphone gt Click LJ to mute or unmute your video gt Click ey stop sharing your desktop 5 To stop sharing content choose one of the following gt Click a on the top of your shared desktop gt Click on the Content menu Carousel 97 Carousel Simplicity Video User s Guide Version 1 0 0 Using Group Chat You can use Group Chat to hold sidebar discussions during a meeting Only meeting attendees who connect with RealPresence CloudAXIS Suite can view and participate in Group Chat To use Group Chat 1 Click to open the
98. system Y our organization s dialing plan may define the names you can use Description Select this option to enable or disable SIP calls and to display configuration settings Protocol the system uses for SIP signaling Simplicity Video uses TCP only Enable or disable registering your application with a SIP server 59 Carousel Simplicity Video User s Guide Option SIP Proxy Server available only when SIP Registration is enabled SIP Registrar Server available only when SIP Registration is enabled SIP Domain available only when SIP Registration is enabled SIP User Name available only when SIP Registration is enabled Authorization Name available only when SIP Registration is enabled SIP Password available only when SIP Registration is enabled Version 1 0 0 Description DNS name or IP address of the SIP proxy server Entersip rpn vc DNS name or IP address of the SIP registrar server Domain name for authentication with SIP registrar server User name for authentication with a registrar server Entervideo Simplicity Video user ID Name to use for authorization when registering with a SIP registrar server Password for authentication with a SIP registrar server Enter Simplicity Video password Using RealPresence Mobile for Android Tablets The RealPresence Mobile for Android Tablets interface is simple and intuitive to allow you to connect easily to video calls Web Info RealPresence Mobile
99. tacting Technical Support through the User Portal If you have any technical issues with Simplicity Video you can easily contact technical support by Submitting a support ticket through the Simplicity Video user portal Troubleshooting FAQs Before you contact technical support check the FAQ page for answers to many common questions and issues To ask a question not covered in the FAQ contact Carousel Support Getting support for Simplicity Video is fast and easy With a few simple clicks of the mouse you can Submit your issue to Carousel Support and get it resolved in a timely manner Settings Support Ticket User Information When you open a support ticket the form is prepopulated with your username telephone number company name and VMR number You will not be able to edit these fields If you need to change the information contact Carousel Support To submit a support ticket 1 Click uae on the left sidebar Carousel 109 Carousel Simplicity Video User s Guide Version 1 0 0 2 Click _S PPOR on the top menu bar 3 Fill in the following fields fields marked with are required gt Date amp Time of Issue Click the calendar icon to pull down the calendar Choose one of the following Click Now to select the current date and time Click a date on the calendar and use the Hour Minute and Second sliders to select the time Click Done Dialed Pattern Select the dialing convention you us
100. ter the full dialing string fora VMR that connects via SIP SIP URI 6 Touch Done Note Local Address Book Adding contacts to the local address book is available only for registered Simplicity Video users ga Carousel 85 Carousel Simplicity Video User s Guide Version 1 0 0 To edit a contact in your local address book Touch 2 Touch the entry you want to edit 2 3 Touch Edit 4 oh Edit the contact information 5 Touch Done To delete a contact from your local address book 1 Touch 2 2 Touch the entry you want to delete 3 Touch Edit 4 Touch Delete Contact 5 Touch Delete Using the In Call Toolbar During a call touch the icons on the in call toolbar to perform a variety of call functions Figure 27 RealPresence Mobile for iPhone In call Toolbar Aetvork connection situs hluta or unrmuta Open diaipad audi Mule or unmute Muba or uninmube Hang Lap wideo speaker In call Toolbar Icons Icon Description Network status Mute or unmute your video Mute or unmute your microphone Mute or unmute your speaker Enter a number extension or password pagoa m Hang up from a call Carousel 86 Carousel Simplicity Video User s Guide Version 1 0 0 Viewing Content RealPresence Mobile for iPhone supports viewing content shared by others only Both registered and unregistered users can view content sent by others in a call Solving Problems To get the most from your Si
101. ties 82 Managno Contaci asthe artefact sad bcd S 85 SiG VS IHC All TOODI aia eounamuue a A 86 DOIVING PKODICIMNS saaran a a a aa 87 8 Carousel Simplicity Video and Polycom RealPresence CloudAXIS Suite 88 GEMO Stared caa ai aa a Eaa aE a ivawateososeeues 88 MININUM RS ITS VMS maonar a arr AT A TA 88 Accessing the Meenng MENMaC Orita A tel nities 89 Using RealPresence CIOUdAXIS Suite ccccccccccsssssssseeeeeeeeceessseeeeeeeeeoeeensnneeesseeeensneeesesssaooess 92 Selecting Audio ANd Video Preferences ccccccccccssssseeeeececceeeeeeeeeeeeeeeesseueeseeeeeseeeesseaeeseseeeeensnsaaags 92 SAIC car MEE UNO atin isd clase jakea nia lahcte a a a a a haba ta toute a a dead DisahetaSeye 93 MCa FUNCIONS stacy arclte aetna tec itunes erates tga tara pt O 95 TREAT AY ae il soko 101 el Oy a es erent eerie te nS on ete Martane ie rin Ane oe ee NR Re ee ere 96 SNANG CONME aranean eaa iia a aa 97 USME GUD CNA aa a Reet tnt Mtn are aren vert ara tte ree 98 Displaying me MOCHA ROSE atria ss cere ecard St adrenals nate va eoa 98 ACEeSS ING me Portal Ment scree aaa a A anton cokes 99 LeavViNo a MEEN Orrien E T T E E T EE O AT A 102 9 Carousel Simplicity Video and Polycom Room Video Systems 5 103 Using the Poly COM TOUCI CORUM siasii a 103 WM AGING GINS aanne 104 Manading Favorite Sensura e ad atl atau natant nate de ana tm anatase 104 Usmo SG aN S CONT na be nwa arena tea ania ne ea tetannn onan Nec NU Lona ERE oom Nealon 105 S
102. to copy the dialing options from the Simplicity Video user portal into a meeting invitation a link to your VMR meeting through RealPresence CloudAXIS Suite is included in the information If you choose to send a link manually to meeting participants send it as you would type it into a browser https ca meet rpn vc your VMR number Using RealPresence CloudAXIS Suite The RealPresence CloudAXIS Suite browser interface is simple to navigate to allow you to connect easily to video calls Web Info RealPresence CloudAXIS Suite For more support on using RealPresence CloudAXIS Suite visit Polycom Support or refer to the Polycom RealPresence CloudAXIS Suite Quick Tips Guide located on the Simplicity Video user portal Selecting Audio and Video Preferences The audio and video preference window displays audio and video options for you to choose before entering a meeting Figure 28 Portal Audio and Video Preference Window How do you plan to join fy Check that your audio and video are working properly and then select Start to join your meeting ALLL Mute Microphone Realtek H M Mute Camera Plus VGA Re M Test Speaker HP Realtek F y Carousel 92 Carousel Simplicity Video User s Guide Version 1 0 0 RealPresence CloudAXIS Suite provides three options from which you can join the meeting e Computer system e Room system e Audio Select your preferred option and click JRzgg to start the meeting Table 2
103. to prevent issues that may cause you to lose information or your configuration setup and or affect phone or network performance The Web Info icon highlights supplementary information available online such as documents or downloads on the user portal or other locations The Timesaver icon highlights a faster or alternative method for accomplishing a method or operation The Troubleshooting icon highlights information that may help you solve a relevant problem or to refer you to other relevant troubleshooting resources The Settings icon highlights settings you may need to choose for a specific behavior to enable a specific feature or to access customization options Typographic Options A few typographic options listed next are used in this guide to distinguish types of in text information Typographic Options Convention Bold Italics Blue Text Description Highlights interface items such as menus soft keys file names and directories Also used to represent menu selections and text entry to the endpoint Used to emphasize text to show example values or inputs and to show titles of reference documents available from the Simplicity Video user portal and other reference sites Used for cross references to other sections within this document and for hyperlinks to external sites and documents What s in This Guide This user guide is organized into eight chapters The first chapter Getting Started introduces the
104. umbers to dial Open keyboard Delete characters you entered Place a call Open dialpad Specifiy call settings View connection status View recent calls list Figure 26 Dialing screen for a registered Simplicity Video user Display the number you entered Enter numbers to dial Open keyboard Delete characters you entered Place a call Open dialpad Specifiy call settings View recent calls list View connection status View local address book Carousel 83 Carousel Simplicity Video User s Guide Version 1 0 0 Placing a Call When placing a call as a registered user dial only the VMR number When placing a call as an unregistered user first select H 323 or SIP and dial using the entire dialing string For information on the dialing options to use with Simplicity Video see Dialing Options To place a call from the dialing screen 1 Touch EA to open the virtual diaload and touch the numbers to enter the VMR number to call gt To type the domain for unregistered calls touch amp 3j to open the virtual keyboard gt Touch EJ to erase a number 2 Touch bes to start the call To place a call from your recent calls list 1 Touch DI 2 Touch an entry to call To place a call from your local address book 1 Touch 2 2 Touch the entry you want to call 3 Touch Place Call User Tip Dialing from Your Local Address book Y our local address book is available only when you use RealPresence Mobile as a registered user
105. ume Hang up from a call Hang Up Add another call participant Adjust cameras or view presets Cameras Enter DT MF tones or chairperson code Select start or stop content Change the video layout at your site pa Get more information about call participants or view call statistics Carousel 105 Carousel Simplicity Video User s Guide Version 1 0 0 If you navigate away from the call screen during a call you can return to it at any time by touching the green Back to the Call button Sharing Content When you show content the far site can see you and what you see on the computer screen Direct Connection You can send content from a computer or other video source that is connected to the Polycom HDX or RealPresence Group system For information on connecting a video source to your endpoint refer to the information found on Polycom Support To show content from a source connected to the Polycom HDX or RealPresence Group system 1 From the call screen or Home screen touch gj Show Content 2 Touch the video source to start showing it Touch it again to stop showing content To stop showing content From the Content screen touch the computer source to stop showing it People Content IP People Content IP allows you to send content from a computer that is not connected directly to the Polycom HDX system or Polycom Touch Control To install People Content IP on a computer 1 Ona computer with a
106. ves the call End Users J oin a meeting by dialing into the VMR per the dialing plans listed above for your specific endpoint The VMR will connect with the Carousel splash screen Anyone can call into the VMR at any time for a meeting but live video and audio only begin once the chairperson calls the VMR and enters the chairperson code Once the chairperson leaves the call the meeting ends automatically Carousel 15 3 The Carousel Simplicity Video User Portal The Carousel Simplicity Video user portal is your one stop shop for getting the most of your Simplicity Video service This chapter explains how the use the portal including e Signing into the Simplicity Video user portal e Updating your account settings e Downloading free software and apps to connect to the service e Scheduling and controlling meetings e Downloading VMR usage reports e Accessing frequently asked questions e Contacting technical support e Downloading user documentation For more information on Carousel Simplicity Video refer to the Documentation page on the Help page of the Carousel Simplicity Video user portal User Tip Supported Browsers The Carousel Simplicity Video user portal can be accessed from the following web browsers e Internet Explorer 9 Internet Explorer 10 Safari Firefox Chrome Setting up Your User Account The first step in getting your Carousel Simplicity Video account provisioned is to register your account on t
107. will send you an email invitation to the End User Portal or to the free 30 day trial of the End User Portal Ficree ail r eet aaah To purchase the End User Portal during or after your free trial contact your service Ser Porkal kids Gr alls provider via the contact information listed on your trial email invitation or email my free 30 day tal reminder How long can a meeting There is no limit to the amount of time you can spend in any single meeting or in the be number of meetings you can hold in any day week month or year Hordo canals ichaia If you hawe any technical issues with the End User Portal contact your IT i administrator using the Support tab of the End User Portal fine dol conrei To connect to meetings you need to dowmload Polycom RealPresence Desktop ieee meeting software for your computer or get the Polycom RealPresence Mobile app for your smart phone To dovmload Polycom RealPresence Desktop meeting software or get the Polycom RealPresence Mobile app for your smart phone sign in to the portal from your email invitation to the End User Portal and click the appropriate link under STEP ONE e Use the dialing options on the Home page of the End User Portal to dial into meetings Paige ey EET weno hs You can conveniently schedule End User Portal meetings using any scheduling nas system including Microsoft Outlook and Google Calander Copy dialing options into your meeting invitation from the Home pa
108. word gt Check the Remember password button 3 Click Sign In Y our RealPresence Desktop client is now connected to Simplicity Video 4 Make sure the button below the dialing field is rotated to SIP and dial using the VMR number only Example 1200340056 Carousel 35 Carousel Simplicity Video User s Guide only dial as an unregistered user Configuring Software Settings Version 1 0 0 User Tip Registered vs Unregistered Users If you have signed up with Simplicity Video you can sign into RealPresence Desktop as a registered user or elect to use it as an unregistered client If you do not have a registered account you can Whether you use RealPresence Desktop as a registered or unregistered user there are several settings you can customize for your video experience To access RealPresence Desktop settings 1 From the call screen click 3 2 Configure the settings as shown in the following Table 3 General Settings Option Display Name Automatically start when the system starts Set RealPresence Desktop as the default program for the following links e Callto e H 323 e SIP Table 4 Call Rate Option Select the call rate Table 5 H 323 enabled only in unregistered mode Option Enable H 323 Calls Gatekeeper Registration Carousel Description Name to display to the far end during a call Enable or disable startup of the RealPresence Desktop application when your PC starts up Set th
109. y the configuration settings for SIP calls Enable or disable registering your application with a SIP server DNS name or IP address of the SIP proxy server Entersip rpn vc Domain name for authentication with SIP registrar server User name for authentication with a registrar server Entervideo Simplicity Video user ID Name to use for authorization when registering with a SIP registrar server Password for authentication with a SIP registrar server Enter Simplicity Video password Protocol the system uses for SIP signaling Simplicity Video uses TCP only Description Specify your preferred microphone Specify your preferred speaker or other audio output device 37 Carousel Simplicity Video User s Guide Version 1 0 0 Table 8 Camera Option Description Video device Specify your preferred camera Webcam Setting Configure your camera options Using RealPresence Desktop for Windows The RealPresence Desktop interface is simple and intuitive to allow you to connect easily to video calls Web Info RealPresence Desktop For more support on using RealPresence Desktop visit RealPresence Mobile Community or refer to the Polycom RealPresence Desktop for Windows Quick Tips Guide located on the Simplicity Video user portal Managing Calls The dialing window in RealPresence Desktop allows you to dial VMR numbers review recent call activity and add contacts to your local address book Figure 10 Dialing window fo
110. ycom RealPresence Mobile STEP TWO Create an email invitation through your calendaring system e g Microsoft Outlook Gmail etc STEP THREE Automatically insert dialing options into your invitation by doing one of the following Click this link to copy the dialing options Then paste it into your email invitation OR CC rpcloud calendarrpn vc on the recipient list for your meeting STEP FOUR To start your meeting choose one of the methods in the dialing options section below and use your chairperson code Your chairperson code 766188 Dialing Options Cloud AXIS endpoint Click this link https ca meet rpn ve 9710610007 Unregistered wideo endpoints SIP 95710610007 sip rpn ve H 323 9710610007 h323 rpn ve Registered video endpoints SIP 9710610007 Microsoft Lync 2010 Desktop Dial 9710610007 meet rpn vec Audio 650 351 0492 97106100072 You also have the option to expand the page by clicking 2I ins options 8 The expanded window lists the dialing options you can use to call into video meetings from RealPresence CloudAXIS Suite registered and unregistered endpoints Microsoft Lync 2010 and telephony devices For more information on dialing from specific endpoints refer to the following chapters Carousel 19 Carousel Simplicity Video User s Guide Version 1 0 0 Download Page The Download page of Your Personal Meeting Manager provides you information on downloading RealPr

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