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IBM Tealeaf CX Mobile: Tealeaf CX Mobile User Manual

1. Browser Based Replay Session Replay Tealeaf Target Tealeaf Target Tealeaf Target Tealeaf Target https www straussai Tealeaf Target Tealeaf Target Tealeaf Target Tealeaf Target Tealeaf Target Tealeaf Target Tealeaf Target Tealeaf Target Tealeaf Target Tealeaf Target Tealeaf Target Tealeaf Target Tealeaf Target Tealeaf Target Tealeaf Target Tealeaf Target Tealeaf Target Tealeaf Target Tealeaf Target Tealeaf Target Tealeaf Target Tealeaf Target Tealeaf Target Tealeaf Target LO a Mobile Customer Experience Figure 6 Mobile Native Application BBR Session Replay 30 In BBR you can review screen images by selecting the appropriate items in the Navigation List These entries signify that a new view is loaded but not populated with data yet In the Navigable Pages List mobile native application views and user interface changes are not numbered Note If your mobile native application enables web based interactions with a web server that is monitored by Tealeaf these web interactions are transmitted as soon as they occur Since mobile native application interactions are batched and submitted periodically they are timestamped by the PCA after web interactions which are submitted in real time During replay the web interactions can be listed and displayed before the mobile native application interactions that occurred beforehand This issue is addressed in a later build Dependi
2. end i SOB93D Levy AcEIOIROSeHe O Pen 33 L ROEQS 3D 197 Ages i amp o325HB ccg s n0 L goB93 0 oci Asendi ROHS v haa AO ei 129022 on L RESO ev ooo AG EAST EI l EENT Aosend TRESS 9 oor A end 4 2209H 109835 E93 9 A quoi EoBU9 s o3 174 172 168 161 147 124 124 122 108 106 106 106 101 101 100 98 94 9 89 Page 1 of 5 100 items Show Server Results Distribution Search Query titstseventuniqueid contains 75 Search Range 01 16 2012 00 00 00 01 23 2012 23 59 59 Figure 5 Portal Search Search Results The previous session is configured to display search results for all mobile sessions The session list includes columns for the user identifier that is captured by each of the deployed Logging Frameworks For more information about configuring search templates see Configuring Search Templates in the IBM Tealeaf cxImpact Administration Manual The following commands are available Table 3 Search Results Command Icon Description Replay we Displays the session in the browser See Replay of Mobile App Sessions through Screen Captures on page 28 Chapter 3 Search and Replay for Mobile Apps 25 Table 3 Search Results continued Command Description Page List gil View the page list for the session See Searching Session Data
3. TLT BROWSER VERSION The version of browsers for the mobile device TLT BROWSER PLATFORM The operating system in use if the device is a mobile one TLT TRAFFIC TYPE The type of traffic for the device Self reporting mobile devices have this value that is set to MOBILE TLT BROWSER JAVASCRIPT Does the device accept and run JavaScript Possible values True False or Unknown which means that the data is not present TLT BROWSER COOKIES Does the device accept cookies Possible values True False or Unknown which means that the data is not present TLT BRAND The brand of the mobile device TLT MODEL The model name for the mobile device IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual TLT SCREEN HEIGHT Height of the screen in the mobile device TLT SCREEN WIDTH Width of the screen in the mobile device TLT COLOR DEPTH Number of colors that the device can display TLT PICTURE SUPPORT Does the device support display of picture formats Possible values True False or Unknown which means that the data is not present TLT VIDEO SUPPORT Does the device support download of video Possible values True False or Unknown which means that the data is not present TLT STREAMING SUPPORT Does the device support video streaming Possible values True False or Unknown which means that the data is not present Mobile Events You can learn about various types of mobile events in this section Browser Traffic Typ
4. Browser TLT BROWSER PLATFORM The mobile device platform Platform Browser TLT BROWSER VERSION The version X 0 of the browser Major Version Traffic TLT TRAFFIC TYPE The type of traffic as identified by Type extended user agent parsing This data is also captured in the Traffic Type dimension See TEM Dimensions Tab in the IBM Tealeaf Event Manager Manual Replay The type of renderer that is used by Renderer Replay Server to render the session The type of renderer is determined by the configured renderer types and the browser from which the session was originally experienced See Configuring the Replay Server in the IBM Tealeaf CX Configuration Manual Rendered at original screen dimensions in BBR The BBR replay pane is rendered at the screen dimensions reported by the mobile browser Note If no screen information is reported in the title bar for a session that is identified as mobile the screen dimension data was not inserted into the request by the Windows pipeline session agent This omission typically occurs when the mobile browser cannot display JavaScript or that feature is disabled Additional configuration is required See BBR configuration on page 15 IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual Screen Dimensions for Mobile Devices BBR and RTV have multiple mechanisms for evaluating the screen dimensions as reported from the mobile device 1 If UI Capture is deployed and is submitted
5. IBM Tealeaf CX Mobile Version 9 Release 0 June 12 2014 Tealeaf CX Mobile User Manual all Note Before using this information and the product it supports read the information in Notices on page 47 This edition applies to version 9 release 0 modification 0 of IBM Tealeaf CX Mobile and to all subsequent releases and modifications until otherwise indicated in new editions Copyright IBM Corporation 1999 2014 US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp Contents Tealeaf CX Mobile User Manual Chapter 1 Overview of CX Mobile Differences in the Mobile Experience Benefits 2 Key Features of Tealeaf CX Mobile Available Mobile Data License Getting Started with Tealeaf CX Mobile Enabling CX Mobile Acquire License Key Acquire Latest BrowsCap csv Acquire Latest WURFL Convert the latest WURFL data to Tealeaf Import the Mobile Dashboards lt FEE REESE Update the Event Values Lists with the latest User Agent data Instrumenting CX Mobile for Mobile App Chapter 2 Search and Replay for Mobile Web Identifying Mobile Web TENN Bun Mobile Devices mE Search Portal Search Replay Mobile Replay overview Limitations in Replay of Mobile Visitors BBR configuration x 3 BBR replay screen Screen Dimensions for Mobile Devices User interface events fro
6. Note Replay of sessions for mobile devices that are captured from web applications that are designed for mobile browsers is likely to feature improved performance and visual display However if the content is delivered for a 14 IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual mobile only device there can be visual discrepancies in the replay due to differences in the rendering and display issues of the browser controllers that are used in BBR Note Depending on the pixel density of the device and the pixel density of the monitor on which you are viewing the replay the physical size of the displayed image cannot match the original image For Android devices if the width or height is less than 320 pixels the image is not scaled Note When IBM Tealeaf CX Mobile module is not licensed the following limitations are applied to replay of mobile based sessions No display of mobile specific events such as scroll and touch No display of mobile device data during replay No use of a mobile skin Extended user agent parsing is also required No display of device orientation changes No resizing of the screen to the mobile browser dimensions The underlying data is captured independent of the license enabling the license allows mobile based replay of already captured sessions See Chapter 1 Overview of CX Mobile on page 1 For more information about replay for mobile native applications see Chapter 3 Search and
7. For more information about searching for mobile sessions see Search Search The ability to search for mobile sessions requires that extended user agent parsing is enabled in the Tealeaf Reference session agent that is deployed in your pipeline See Tealeaf Reference Session Agent in the IBM Tealeaf CX Configuration Manual Portal Search Search examples Searching for mobile sessions by Traffic Type Searching for mobile visitors on page 13 Searching for mobile sessions by Traffic Type For example you can use the following method to search for mobile sessions where the hit count is more than 1 1 From the Portal menu select Search gt Completed Sessions You can select Active Sessions or All Sessions These search options are available for those types of searches as well See Searching Session Data in the IBM Tealeaf cxImpact User Manual 2 Select the Completed search template if it is not selected already 3 From the Search Scope select AND Same Session 4 In the search pane click Event Values 12 IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual Click lt Select an event In the Event Selector select Hit Count Next select the gt value from the drop down Enter the value 2 In the Search pane click Events A second search term is added ONDA In the Events pane Click lt Select an event In the Event Selector select Hit Count 9 Click Any Dimension 10 In the Dimension Sel
8. 8 encoding in data that is submitted from client frameworks The data can be mangled in the stored session causing issues in eventing and search Note The following information applies to IBM Tealeaf version 9 0A only 9 0A can properly recognize UTF 8 encoding in data that is submitted from client frameworks User agent information Note If your client framework is not configured to report a user agent string in the HTTP USER AGENT request header the extended user agent parsing information that can be displayed in BBR is reported as unknown in the toolbar at the top of replay view The user agent string must match a user string in the public standards that was deployed into your Tealeaf solution Capture of user agent information requires more configuration For more information about user agent detection see Managing User Agents in the IBM Tealeaf cxImpact Administration Manual Browser specific features in BBR replay Note To render sessions captured from mobile devices for display in the web browser the Tealeaf Replay Server utilizes an embedded renderer that is based on 28 IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual the Chromium engine For best results in replay of mobile based sessions Tealeaf recommends using the Chrome browser in Browser Based Replay Sessions that are requested by a BBR user are passed by the Replay Server to a renderer that is appropriate for the source of the session For example Firef
9. Administration Manual Acquiring Tealeaf CX Mobile Events through the CX Mobile Dashboard The IBM Tealeaf CX Mobile module includes a suite of events for mobile visitors These events can be imported with the Mobile Traffic Dashboard which must be imported into your Tealeaf solution How Mobile Visitors Are Detected When extended user agent detection is enabled the data relevant to mobile devices is captured and inserted into the ExtendedUserAgent section of request by the Tealeaf Reference session agent The Tealeaf Reference session agent must be enabled in your Tealeaf processing pipeline See Tealeaf Reference Session Agent in the IBM Tealeaf CX Configuration Manual See TMS Pipeline Editor in the IBM Tealeaf cxImpact Administration Manual Information inserted into the request When the Tealeaf Reference session agent detects a mobile session the WURFL standard is checked and any available information is inserted into the request For example the following is an example of the ExtendedUserAgent section of request ExtendedUserAgent TLT BROWSER Openwave Mobile Browser TLT BROWSER VERSION Openwave Mobile Browser6 2 TLT BROWSER PLATFORM TLT TRAFFIC TYPE MOBILE TLT BROWSER JAVASCRIPT false TLT BROWSER COOKIES true TLT BRAND LG TLT MODEL LG MX510 TLT SCREEN HEIGHT 220 TLT SCREEN WIDTH 176 TLT COLOR DEPTH 65536 TLT PICTURE SUPPORT true TLT VIDEO SUPPORT false TLT STREAMING SUPPORT false O
10. Manual Copyright IBM Corp 1999 2014 41 Configuring Event Objects Tealeaf provides a set of step attributes and events to support the tracking of user interface events that are captured through a Tealeaf client framework These objects can be used as the basis for building other event objects for tracking the specifics of your client application For more information about the provided event objects and other objects of value to create see Integrating Client Framework Data into Tealeaf in the IBM Tealeaf Client Framework Data Integration Guide Investigating the Data 42 After you create event objects for your mobile native application data you can use the Portal based tools to investigate it This section provides high level information about how to use the Portal to explore data that is captured from your mobile native application Creating Reports When attributes events and dimensions are created to track mobile native application events and data you can begin building reports or by using the objects in reports that you already created in the Tealeaf Report Builder Note For tracking purposes dimensions such as the Mobile Device dimension must be associated with events before dimensional data can be recorded for the events By default this dimension is associated with some Tealeaf Standard Events Before you track event activities by mobile device type this dimension must be associated with tho
11. Replay for Mobile Apps on page 21 Limitations for Android 1 Android based devices can screen capture the main window but cannot capture pop up windows 2 For hybrid applications screen capture can be captured in a random order and some screen capture can be missing due to timing issues 3 Clicks of the device buttons are not captured by the Android logging framework 4 When an Android based web browser is minimized the application is slept instead of killed As a result session identifiers are not renewed when the application is reawakened and the same session identifier can be used for what are two separate visitor sessions When hits from this visitor s sessions are gathered into Tealeaf the session data is mixed under a single session identifier For more information about debugging this issue see Tealeaf Android Logging Framework Installation and Implementation in the IBM Tealeaf Android Logging Framework Guide BBR configuration You can configure the BBR by using following steps For user groups Through the Portal Management page Tealeaf administrators can configure BBR replay to auto resize according to the screen of the visitor s device for Tealeaf user groups 1 Log in to the Tealeaf Portal as an administrator 2 In the Portal menu select Tealeaf Portal Management 3 In the left pane click CX User Administration 4 Click Groups Chapter 2 Search and Replay for Mobile Web 15 Select the gro
12. converted into HTML through a template engine to render the collection of HTML pages that represent the mobile app screens JSON Type 4 messages that follow a Type 10 message are filtered to produce associated UI Events that are visible in the Navigation List This provides you with a deeper insight into your mobile app sessions The templates that are used by the template engine can be customized to meet your business needs To configure your templates contact IBM Tealeaf Professional Services or see Native app session replay customization in the IBM Tealeaf CX Configuration Manual When you replay a mobile app session and use a Tealeaf Target page the page where the mobile device POSTs JSON data that does not match the naming convention of TealeafTarget you may see native UI events that are associated to your unconventional Tealeaf Target pages when they belong to an earlier page IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual In this case to avoid this errant association you can create an Ignore URL replay rule to filter your unconventional Tealeaf Target pages out of the Navigation List Replaying mobile app sessions through HTML representation requires configuration of the IBM Tealeaf Logging Framework CX Mobile Android Logging Framework See Log Screen Layout for Android Mobile App Replay in the IBM Tealeaf CX Mobile Android Logging Framework Guide CX Mobile iOS Logging Framework See Log Screen Layout for iOS
13. in the IBM Tealeaf cxImpact User Manual QuickView a Open session QuickView where you can review the event and dimensional data for every event that was triggered in the session See Searching Session Data in the IBM Tealeaf cxImpact User Manual Session Info i View session properties See Searching Session Data in the IBM Tealeaf cxImpact User Manual Send to Send the selected session to the Event Event Tester n Tester as sample data See Event Tester in the IBM Tealeaf Event Manager Manual See Searching Session Data in the IBM Tealeaf cxImpact User Manual Replay of Mobile App Sessions through HTML representation 26 Using the HTML representation method to replay mobile app sessions you can replay a mobile app session in Browser Based Replay as you would an HTML web session instead of viewing the mobile app session as a series of screen captures There are several advantages to using the HTML representation method to replay mobile app session over screen captures Ability to mask private information Ability to draw user interactions UI events onto the HTML pages that are created from the JSON data Smaller data size This method uses JSON data that is captured by the CX Mobile Logging Frameworks to create a collection of HTML pages each with a collection of UI events within a JSON string When the Replay Server finds a hit with a JSON string the JSON Type 10 messages are
14. look up more data Part of this data insertion is identifying whether the session was initiated from a mobile device or not Note If you do not deployIBM Tealeaf CX UI Capture j2 some aspects of the mobile visitor experience cannot be replayed For best results in displaying orientation change enabling resizing of the replay view screen you must deploy UI Capture See the IBM Tealeaf UI Capture for j2 Guide Extended user agent parsing is enabled by default See Tealeaf Reference Session Agent in the IBM Tealeaf CX Configuration Manual For more information about user agents see Managing User Agents in the IBM Tealeaf cxImpact Administration Manual Chapter 1 Overview of CX Mobile 3 4 Table 1 Available Mobile Data by License continued License Capability Description IBM Tealeaf Capture mobile device properties and When the IBM Tealeaf CX license is CX license UI events gesture touch and so on enabled customers can deploy the IBM Tealeaf CX UI Capture for AJAX Note IBM Tealeaf CX UI Capture for AJAX is only available to legacy users IBM Tealeaf CX UI Capture for AJAX solution This Javascript based solution is deployed from your web servers to the visitor s browser It captures mobile specific events such as gesture and touch events as well as mobile device properties Note This license is not enforced in the product and operates independently of the other licen
15. to review When deselected pages are displayed by URL which may require you to widen or scroll the Navigable Page List to review Options gt Advanced gt Merge Session Fragments Do not select Since mobile native applications are sessionized in a different manner this option does not work for mobile native application display Options gt Advanced gt Report Javascript Errors Do not select Does not apply Options Resize View to Match Session Do not select Replay pane is auto resized to the size of the screen capture provided by the Logging Framework This setting requires user agent information to apply See User agent information on page 28 See CX Browser Based Replay in the IBM Tealeaf cxImpact User Manual See BBR Options in the IBM Tealeaf cxImpact User Manual Chapter 3 Search and Replay for Mobile Apps 31 32 IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual Chapter 4 Events for Mobile Visitors Through WUREL reference data Tealeaf can be configured to identify mobile visitors that are based on data that is stored in the request by Tealeaf You can learn how to configure Tealeaf to detect mobile visitors and to generate events to detect them Enabling Extended User Agent Detection Before you begin you must enable extended user agent detection in the IBM Tealeaf CX platform See Configuring User Agent Detection in the IBM Tealeaf cxImpact
16. to the suppliers of those products All statements regarding IBM s future direction or intent are subject to change or withdrawal without notice and represent goals and objectives only This information contains examples of data and reports used in daily business operations To illustrate them as completely as possible the examples include the names of individuals companies brands and products All of these names are fictitious and any similarity to the names and addresses used by an actual business enterprise is entirely coincidental COPYRIGHT LICENSE This information contains sample application programs in source language which illustrate programming techniques on various operating platforms You may copy modify and distribute these sample programs in any form without payment to IBM for the purposes of developing using marketing or distributing application programs conforming to the application programming interface for the operating platform for which the sample programs are written These examples have not been thoroughly tested under all conditions IBM therefore cannot guarantee or imply reliability serviceability or function of these programs The sample IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual programs are provided AS IS without warranty of any kind IBM shall not be liable for any damages arising out of your use of the sample programs Trademarks IBM the IBM logo and ibm com are trademarks o
17. Based Replay See Chapter 3 Search and Replay for Mobile Apps on page 21 Enabling CX Mobile You can learn different options of enabling CX Mobile in this section Acquire License Key IBM Tealeaf CX Mobile is enabled through the license key that you enter in the Tealeaf Installer at upgrade time A new license key is required Contact your IBM Tealeaf representative Chapter 1 Overview of CX Mobile 7 Acquire Latest BrowsCap csv BrowsCap is a publicly maintained standard for identifying user agents on the web You must download and install the latest version of Browscap csv into your Tealeaf solution See Maintaining the CX System in the IBM Tealeaf CX Installation Manual Acquire Latest WURFL WUREL is a publicly maintained standard for identifying mobile devices in use on the web You must download the latest version of WURFL csv into your Tealeaf solution See Maintaining the CX System in the IBM Tealeaf CX Installation Manual Convert the latest WURFL data to Tealeaf format After you acquire WURFL you must convert it to a form that is usable by your Tealeaf solution Tealeaf provides an external tool to convert the downloaded file Use the WURFL2csv exe program to convert the WURFL xml file into the required format See User Agent Tools in the IBM Tealeaf cxImpact Administration Manual Import the Mobile Dashboards You can learn about importing mobile dashboards in this section Downloa
18. Copyright IBM Corp 1999 2014 33 34 Identifying mobile web browsers Self reporting mobile browsers are identified in the Tealeaf Canister that are based on the following value in the ExtendedUserAgent variable TLT TRAFFIC TYPE MOBILE When this value is set to MOBILE the user agent is a mobile device This value is used to populate the provided session attribute Browser Traffic Type which contains the value MOBILE for these self reporting mobile browsers This session attribute can then be referenced in your event definitions Identifying mobile web applications If you have license for one of the following client frameworks you can use the Traffic Type dimension to identify following sessions that were captured IBM Tealeaf Android Logging Framework Guide IBM Tealeaf iOS Logging Framework Guide These client frameworks submit user agent information for capture by Tealeaf The Tealeaf Reference session agent interprets the user agent information and populates the ExtendedUserAgent section including the TLT TRAFFIC TYPE variable TLT TRAFFIC TYPE MOBILE APP When this value is set to MOBILE APP the user agent is a mobile native application This value is displayed in the Traffic Type dimension See Traffic Type dimension on page 35 Request variable reference Below you can review the definitions for each of these request variables Request Variable Name Description TLT BROWSER Browser type for the mobile device
19. Mobile App Replay in the IBM Tealeaf CX Mobile iOS Logging Framework Guide Note If you replay a mobile app session with no CX UI Capture j2 data the mobile skin might be large The large mobile skin is because IBM Tealeaf did not receive any data from CX UI Capture j2 When there is no CX UI Capture j2 data User Agent data is the fallback The User Agent data might not be a correct or normalized properly Gen Time 0 001 Net Trip 0 164 Round Trip 0 165 Response Size 272b St gt B http sandp tl islab ibm com TProtoMyCartViewCor Browser StraussAndPlesser Native Browser Platform iOS Best Replay b 3 http sandp tl islab ibm com Payment Details v http sandp tl islab ibm com Delivery Details Ut id 1 value event UlKeyboardDidSho wNotificatior Ul id 950 value 123 main street event change 124 Ut id 952 value sza franske event change 124 Ul id 954 value ca event change 124 Ult id 956 value 42353645 event change 124 id 958 value 354534645 event change 124 Ut id 1 value event UlKeyboardDidHideNotification Address 123 main street b 3 http sandp tl islab ibm com Confirm Order gt 3 http sandp tl islab ibm com Confirm Order A 171 http sandp tl islab ibm com store index php catalo City san francisco 3 172 http sandp tl islab ibm com store index php catalo 185 http sandp tl islab ibm com store index php electri State Zip 186 http sandp tl
20. Tealeaf Reporting Guide You can associate the Traffic Type report group with other dimensions or the Mobile Device dimension with other report groups to expand access to this segmenting information IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual For more information about associating dimensions and report groups with events see TEM Events Tab in the IBM Tealeaf Event Manager Manual Search You can use the choices in the following section to locate sessions that are sourced from mobile native applications Portal Search You can use the steps below to locate the above items through the search facilities in the Portal For more information about portal search in general see Searching Session Data in the IBM Tealeaf cxImpact User Manual Search by dimension value in the Portal Using the provided event objects you can search for completed sessions from mobile native applications through the Portal Note This example uses an event that is calculated on each session but not until the end of the session So this example cannot be used to find all instances among active sessions To locate active sessions you must select a different event which occurs on every hit 1 Log in to the Portal 2 From the Portal menu select Search Completed Sessions 3 Specify the template and Search Range as needed 4 To remove any fields in the search panel click the X icon in the upper right corner a In the le
21. UI events to Tealeaf for capture then the screen dimensions that are used in replay are taken UI events that are captured in first hit of the session in replay from the browser of the mobile device 2 If UI Capture is not deployed or if UI events are not reported and captured in the first hit then screen dimensions are taken from the WUREL standard for the device that is used by the visitor Note Since the device and the browser for the device can not report the same values it is possible that replay of a session by using the screen dimensions reported by WUREL can not exactly match the dimensions of the captured session 3 If neither of the methods yields values for the screen dimensions BBR and RTV set the screen dimensions during replay to the full normal replay size User interface events from mobile browsers in BBR If UI Capture is deployed user interface events that are captured from mobile browsers are displayed in the Viewable Pages List in BBR See the IBM Tealeaf UI Capture for j2 Guide Note Replay of scroll events that are captured by UI Capture is supported for mobile sessions only in BBR only In addition to actions such as clicks gestures such as pinching and zoom in and zoom out are displayed in BBR When the orientation changes in the session the mobile skin is displayed along the new axis in BBR Note Pinch and zoom gestures can be captured on the iOS platform only They cannot be captured on the Andr
22. Which pages are hit the most by mobile visitors in one page sessions login status update or other If mobile visitors are only hitting the login page perhaps there are functional problems with the page that are preventing mobile users from accessing the site f visitors are hitting a status update page then content to that page can be tailored for maximal effect for mobile users with more links to useful pages deeper in the site Tealeaf CX Mobile Dashboard The IBM Tealeaf CX Mobile module includes the Mobile Traffic Dashboard which must be imported into your Tealeaf solution Building Your Own Reports Based upon the reference data for mobile devices and the events that are created to monitor them you can create event based reports to identify mobile activities In the Tealeaf Report Builder you can create reports that are filtered by the Traffic Type dimension which can be used to identify sessions that are initiated from a mobile browsing device Traffic Type Dimension Value Description MOBILE Session was initiated from a mobile web browser and was captured by IBM Tealeaf CX UI Capture for AJAX Note IBM Tealeaf CX UI Capture for AJAX is only available to legacy users See Integrating Client Framework Data into Tealeaf in the IBM Tealeaf Client Framework Data Integration Guide MOBILE APP Session was initiated from a mobile native application and was captured by a Tealeaf client framework See Inte
23. aded through the Event Manager to your local system where you can normalize the data and add or remove values This list of values can then be reloaded into the dimension as a whitelist For more information about generating these lists see User Agent Tools in the IBM Tealeaf cxImpact Administration Manual Reporting on Mobile Events When the previous events are enabled instances of event data can be counted or the data values can be broken out for reporting Through the Tealeaf Portal you can create analysis of events Through the Tealeaf Portal select Analyze Report Builder The list of available menu options are displayed For more information about individual reports for IBM Tealeaf CX Mobile see Chapter 5 Reporting for Mobile Web on page 39 Chapter 4 Events for Mobile Visitors 37 38 IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual Chapter 5 Reporting for Mobile Web The ability to filter analysis based on the type of device allows Tealeaf users to generate reports on mobile devices These mobile devices are used to access the monitored web application Note This section applies to sessions initiated through mobile web browsers to your web application For example suppose that you are able to identify mobile users by device type Through Tealeaf reporting you discover that mobile users are predominantly creating one page sessions meaning that they visit a single page on your website before leave
24. and other programs including this one and ii the mutual use of the information which has been exchanged should contact IBM Bay Area Lab 1001 E Hillsdale Boulevard Foster City California 94404 U S A Such information may be available subject to appropriate terms and conditions including in some cases payment of a fee The licensed program described in this document and all licensed material available for it are provided by IBM under terms of the IBM Customer Agreement IBM International Program License Agreement or any equivalent agreement between us Any performance data contained herein was determined in a controlled environment Therefore the results obtained in other operating environments may vary significantly Some measurements may have been made on development level systems and there is no guarantee that these measurements will be the same on generally available systems Furthermore some measurements may have been estimated through extrapolation Actual results may vary Users of this document should verify the applicable data for their specific environment Information concerning non IBM products was obtained from the suppliers of those products their published announcements or other publicly available sources IBM has not tested those products and cannot confirm the accuracy of performance compatibility or any other claims related to non IBM products Questions on the capabilities of non IBM products should be addressed
25. ble Mobile Data by License on page 3 For customers who are deploying mobile native applications the IBM Tealeaf CX Mobile for Mobile App components capture user interface events and application events and properties from the mobile native applications you deployed for your customers Developers can integrate the supported Logging Frameworks with the deployed application and enable the capture of this rich set of application data for use in Tealeaf See Instrumenting CX Mobile for Mobile App on page 8 Given the wide array of mobile devices in use on the web forward thinking enterprises must be able to examine how to best serve this diverse and growing customer segment Through IBM Tealeaf CX Mobile you can monitor the mobile user experience with the same Tealeaf suite of analysis tools that are used for visitors on desktop systems Additionally Tealeaf s event driven capabilities segment mobile users for detailed reporting to meet your enterprise requirements Differences in the Mobile Experience The value of the mobile customer experience to the present and future of eCommerce cannot be overstated Yet that experience is fundamentally different from the user experience and expectations of the desktop browser Mobile users are task oriented want efficient and quick resolution of their transactions get easily frustrated have a more personal point of view with online interactions These characteristics suggest that ma
26. d Tealeaf published dashboards for IBM Tealeaf CX Mobile which contain the event definitions that are required to capture mobile data for aggregation into dashboard reports Import Use the Report Manager to bring the mobile event reports and dashboard into the system See Importing and Exporting Reports in the IBM Tealeaf cxView User Manual Update the Event Values Lists with the latest User Agent data Event Value Lists are used to display the different browser types mobile devices and platforms The UAValueListCreator exe tool creates these values lists which you can them import them See User Agent Tools in the IBM Tealeaf cxImpact Administration Manual Instrumenting CX Mobile for Mobile App 8 IBM Tealeaf CX Mobile for Mobile App includes a set of Logging Frameworks which are deployed by your developers with mobile native applications served to your customers When deployed and enabled the Tealeaf Logging Frameworks captures user interface events and application events and properties and submit them in batches to IBM Tealeaf for capture The information can be captured as a single screen capture or as an HTML representation with information related to multiple screens In this manner you can closely monitor a predefined set of events or customize your own events on the application and how users interact with it IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual Data that is submitted to Tealeaf is decoded in t
27. e Event Events Hit Attributes Session Attributes Through the Tealeaf Event Manager you can define events that apply to mobile browser based sessions only By including the following condition in your event definition the event is triggered only for mobile browser sessions All of the following conditions must be met Session Attribute x Browser Traffic Type Equals z MOBILE EI Figure 7 Session attribute Browser Traffic Type as event condition In the previous event the initial condition is set to test for the Browser Traffic Type session agent which is equal to MOBILE Since the event is testing for all conditions to be true for the event to fire you can add other conditions to the event to create events that apply to mobile only sessions Note For each event that you create for mobile browsers you must add the session agent as a test condition to restrict the test to only mobile sourced sessions For more information about editing events see TEM Events Tab in the IBM Tealeaf Event Manager Manual Traffic Type dimension Similarly you can use the provided Traffic Type dimension to filter your reports to display only information from sessions that are sourced from self reporting mobile browsers Chapter 4 Events for Mobile Visitors 35 When the Traffic Type dimension is added to the report you can filter the dimension to display one of the following values to report on events and ratios
28. e User Manual For more information about creating Top Movers reports see Analyzing Top Movers in the IBM Tealeaf Reporting Guide Search You can learn about search options in reports and portal in this section Drill down From either Top Mover or Report Builder reports you can drill into the report to explore individual sessions From the Top Mover report available links in the data table open the Tealeaf Report Builder with a report on the underlying event or dimension that is displayed by using the appropriate date range From a Report Builder report you can use the links in the data table to open a session list It contains the sessions that are supporting the data reported in the link you clicked From the session list you can explore individual sessions including locating the exact hit where the event or dimension was recorded See Searching Session Data in the IBM Tealeaf cxImpact User Manual Portal search You can also search sessions that are containing individual events or event dimension combinations through the Portal See Searching Session Data in the IBM Tealeaf cxImpact User Manual See Searching Session Data in the IBM Tealeaf cxImpact User Manual Available Dashboards Tealeaf provides report templates and dashboards that you can download and install in your Tealeaf solution Chapter 6 Reporting for Mobile App 43 44 IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual Chapte
29. e Web see Chapter 2 Search and Replay for Mobile Web on page 11 For more information about search and replay for Mobile App see Chapter 3 Search and Replay for Mobile Apps on page 21 For more information about Browser Based Replay see CX Browser Based Replay in the IBM Tealeaf cxImpact User Manual 2 IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual Mobile Visitors and Device Metrics IBM Tealeaf CX Mobile enables detailed data capture on mobile visitors and their devices Usage statistics and trending patterns can be monitored through provided reports You can also create ad hoc visitor segments that are based on mobile attributes such as device manufacturer operating system screen resolution and more For more information about visitor segments see Analyzing Visitor Segments in the IBM Tealeaf cxResults User Manual Available Mobile Data by License Depending on the products you have Tealeaf license the following data is captured for sessions experienced through mobile devices Table 1 Available Mobile Data by License License Capability Description IBM Tealeaf Capture user agent data When extended user agent parsing is cxImpact enabled IBM Tealeaf cxImpact can capture data that is submitted with each request by the visitor s user agent This data is inserted into the request by the Tealeaf Reference session agent which uses a deployed version of the browscap public standard to
30. e that is associated with the search template that you used 24 IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual Completed Session Search Displaying 100 of 233 matching sessions ka ont se eet 9 Acbve Session Drag Column Headers Here To Group Session Time gt Session List Duration Login ID Android Login Name 105 Login Name Displayed Time Zone UTC 08 Pacific Standard Tim Session List Template Mobde zx tvents PNL 01 19 2012 15 42 33 00 02 14 usenid222 es Wil 01 19 2012 15 23 12 00 03 35 Testeri WANALEA 01 18 2012 16 18 35 00 06 36 Giga Qe Vii 0119 2012 14 50 00 00 04 03 FRIE 01 19 2012 14 12 02 00 02 31 Hdd FUER 01 17 2012 15 57 39 00 00 01 SEO LES 01 23 2012 10 21 03 00 03 26 Hhd FEER 01 19 2012 15 54 29 00 07 01 WNAE 01 19 2012 15 34 48 00 02 15 tishopper 8g 2005 01 23 2012 11 05 46 00 06 07 tester S 1104 01 20 2012 15 50 17 00 00 53 tishopper Bg Vii 01 19 2012 17 50 13 00 01 07 tishopper VS iS 01 19 2012 15 36 45 00 03 11 shopper PCE 01 19 2012 14 29 38 00 01 03 samsung Se VW iX 01 18 2012 16 24 16 00 00 07 tishopper Qe WX 01 19 2012 15 02 31 00 04 37 samsunga FUER 01 19 2012 16 01 21 00 01 23 samsungi2 FUR 01 20 2012 17 14 16 00 03 27 9 004 01 19 2012 11 45 00 00 01 03 samsungl FULLER 01 19 2012 17 38 44 00 01 20 tishopper 12245 L gROEBSSDT occ L ROBUOS 2019 49 w039g i RS BD s Lev AO end 1 7 85 He A e Mend REOS S Lev
31. ealeaf CX Mobile Tealeaf CX Mobile User Manual Notices This information was developed for products and services offered in the U S A IBM may not offer the products services or features discussed in this document in other countries Consult your local IBM representative for information on the products and services currently available in your area Any reference to an IBM product program or service is not intended to state or imply that only that IBM product program or service may be used Any functionally equivalent product program or service that does not infringe any IBM intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any non IBM product program or service IBM may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not grant you any license to these patents You can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A For license inquiries regarding double byte DBCS information contact the IBM Intellectual Property Department in your country or send inquiries in writing to Intellectual Property Licensing Legal and Intellectual Property Law IBM Japan Ltd 19 21 Nihonbashi Hakozakicho Chuo ku Tokyo 103 8510 Japan The following paragraph does not apply to the United Ki
32. ealeaf CX Mobile User Manual Chapter 3 Search and Replay for Mobile Apps IBM Tealeaf CX Mobile Android Logging Framework and IBM Tealeaf CX Mobile iOS Logging Framework can be enabled to capture native mobile app data Sessions can be captured and replayed as screen captures for visual review and analysis of the data Sessions can be captured as HTML representations with information related to multiple screens Sessions that are rendered through HTML representation of the native mobile session can only be replayed in Browser Based Replay Sessions can also be captured and replayed as screen captures for visual review and analysis of the data For all sessions sourced from mobile native applications you can search through the Portal to locate them Before You Begin Before you begin you must configure the attributes and event objects to capture important data from your mobile native applications See Integrating Client Framework Data into Tealeaf in the IBM Tealeaf Client Framework Data Integration Guide Replaying mobile app sessions through JSON requires configuration of the IBM Tealeaf Logging Framework CX Mobile Android Logging Framework See UPDATE TITLE HERE in the IBM Tealeaf CX Mobile Android Logging Framework Guide CX Mobile iOS Logging Framework See UPDATE TITLE HERE in the IBM Tealeaf CX Mobile iOS Logging Framework Guide Identifying Mobile App Sessions In session data sessions that are
33. ealeaf CX Mobile for Mobile App uses one or more Tealeaf Logging Frameworks which must be deployed and configured with the mobile native applications deployed to your visitors See the IBM Tealeaf iOS Logging Framework Guide See the IBM Tealeaf Android Logging Framework Guide Two data transmission methods The Tealeaf Logging Frameworks support two methods of submitting data and capturing it in Tealeaf Table 5 Two data transmission methods Method Supported Releases Description Hit Release 8 4 If you implemented a Tealeaf logging framework splitting to interact with your Release 8 4 system you must deploy a session agent in your Windows pipeline This session agent splits captured messages into individual hits which are inserted into the regular session data Note This legacy method of processing client framework is supported in the current release In a future release it is likely to be deprecated The remainder of this section describes the current method of processing For more information on this session agent see JSON Mobile Parser Session Agent in the IBM Tealeaf CX Configuration Manual Step based Release 8 5 and later The logging frameworks submit messages using eventing a unified JSON format These messages are inserted into the request from which you can create attributes and events For more information on step based eventing see Step Based Eventing in the IBM Tealeaf Event Manager
34. ector select Traffic Type and click Select 11 The Dimension Value Selector is displayed Select Mobile Note If you have Tealeaf license and deployed a Tealeaf client framework to capture session data from mobile native applications you can search for sessions of those types by selecting the value Mobile App from the Dimension Value Selector See Integrating Client Framework Data into Tealeaf in the IBM Tealeaf Client Framework Data Integration Guide Click Select 12 The search screen look like Completed Session Search gt Session List E el EE 8 Template Default Completed This will search across available Completed sessions Search Range Only Today Available Dates Feb 16 2011 00 00 Feb 23 2011 15 57 Search Scope Same Session zj Event Values Hit Count gt HR Events x Session includes Hit Count with Traffic Type MOBILE Basic Search Fields All Text Text in Request Text in Response Events Event Values Session Info Page Into Portal Search Configured to Find Mobile Sessions 13 Click Search 14 Results are displayed in a session list See Searching Session Data in the IBM Tealeaf cxImpact User Manual Searching for mobile sessions from native applications See Chapter 3 Search and Replay for Mobile Apps on page 21 Searching for mobile visitors You can use the method to search the visitors tracked by IBM Tealeaf cxResults for m
35. essed by Tealeaf See Configuring Tealeaf for Mobile Visitors in the IBM Tealeaf CX Mobile Administration Manual WUREL Tealeaf relies on a publicly available standard for identifying mobile devices This standard requires regular updating from the source See Configuring Tealeaf for Mobile Visitors in the IBM Tealeaf CX Mobile Administration Manual Creating events Based on the captured user agent data you can create events that can be used to identify mobile visitor activities and device capabilities Based on these events you can create alerts and reports for display in the Portal See Chapter 4 Events for Mobile Visitors on page 33 Reports on mobile visitors and devices As needed you can download report templates or create custom reports to surface information about the mobile visitor experience See Chapter 5 Reporting for Mobile Web on page 39 Mobile Web Replay Segments from mobile visitors and devices can be replayed through Browser Based Replay in the Tealeaf Portal Browser Based Replay can be configured to replay the visitor session at the appropriate screen size for the device in use and to indicate user interface events See Chapter 2 Search and Replay for Mobile Web on page 11 Mobile App Replay Sessions can be replayed as screen captures or as an HTML representation of the native mobile session with information related to multiple screens You can replay mobile app sessions in Browser
36. for mobile web or mobile native application sessions Traffic Type Dimension Value Description MOBILE Session was initiated from a mobile web browser and was captured by IBM Tealeaf CX UI Capture j2 See Integrating Client Framework Data into Tealeaf in the IBM Tealeaf Client Framework Data Integration Guide MOBILE APP Session was initiated from a mobile native application and was captured by a Tealeaf client framework See Integrating Client Framework Data into Tealeaf in the IBM Tealeaf Client Framework Data Integration Guide For more information about creating reports with the Traffic Type dimension see Tealeaf Report Builder in the IBM Tealeaf Reporting Guide The Traffic Type dimension is sourced from the same information on the request as the Browser Traffic Type session attribute See TEM Dimensions Tab in the IBM Tealeaf Event Manager Manual Creating Other Mobile Events You can create other events that are based on the mobile data for the device as extracted from the WURFL standard Since this information is stored in the request record you can create a hit attribute to look for values for each of the request variables listed Then you can create events or dimensions that use these hit attributes as source data The basic approach is as follows 1 Create hit attribute a In the Portal select Configure gt Event Manager b Click the Hit Attributes tab See TEM Hit Attributes Tab in the IBM Tea
37. ft panel click the Events category 6 The Events search field is added to the search panel If this field is not available you must select a different search template See Searching Session Data in the IBM Tealeaf cxImpact User Manual If no search template contains this field it must be added to at least one search template See Configuring Search Templates in the IBM Tealeaf cxImpact Administration Manual 7 This field searches for the occurrence of specific events and optionally dimension values In this example the Tealeaf provided event Page Count is used and the Mobile Device dimension is already associated with it For more information about creating events to track mobile native application data see Integrating Client Framework Data into Tealeaf in the IBM Tealeaf Client Framework Data Integration Guide Click Select an event In the Event Selector open the Tealeaf Standard Events label Select the Page Count event Click Select The Page Count event is selected Click Any Dimension 5p In the Dimension Selector select the Mobile Device dimension Note If the Mobile Device dimension is not available the report group that contains it Traffic Type report group is not associated with the event that you selected to use Chapter 3 Search and Replay for Mobile Apps 23 g In the Dimension Value Selector select one of the following values that are depending on the type of session for
38. generated from mobile native applications are identified by the following request variable which is inserted into the HTTP header HTTP_X_TEALEAF device lt framework gt Lib lt version gt where device a hardcoded string framework 10 or Android e Lib a hardcoded string version the version number of the capturing framework For JSON based versions of UI Capture the header value is UIC in the previously mentioned format For XML based versions of UI Capture the header is the following exactly HTTP X TEALEAF ClientEvent O Copyright IBM Corp 1999 2014 21 22 Mobile Related Event Objects Provided by Tealeaf In this section you can find information about mobile related event objects in Tealeaf Mobile Device Type hit attribute For all client framework sessions the header information is detected by the Mobile Device hit attribute This hit attribute detects the values between the parentheses the lt framework gt value Mobile Device dimension The values that detected by using the hit attribute are recorded to the Mobile Device dimension If the Mobile Device Type hit attribute is found the Mobile Device building block event is triggered This event is used only to record the values into this dimension The following values can be recorded Dimension Value Description i0S Indicates a session that is captured from an iOS device by the IBM Tealeaf CX Mobile iOS Logging Framework A
39. gh cookies and similar technologies If the configurations deployed for this Software Offering provide you as customer the ability to collect personal information from end users via cookies and other technologies you should seek your own legal advice about any laws applicable to such data collection including any requirements for providing notice and consent where appropriate IBM requires that Clients 1 provide a clear and conspicuous link to Customer s website terms of use e g privacy policy which includes a link to IBM s and Client s data collection and use practices 2 notify that cookies and clear gifs web beacons are being placed on the visitor s computer by IBM on the Client s behalf along with an explanation of the purpose of such technology and 3 to the extent required by law obtain consent from website visitors prior to the placement of cookies and clear gifs web beacons placed by Client or IBM on Client s behalf on website visitor s devices For more information about the use of various technologies including cookies for these purposes See IBM s Online Privacy Statement at http www ibm com privacy details us en section entitled Cookies Web Beacons and Other Technologies Notices 49 50 Tealeaf CX Mobile Tealeaf CX Mobile User Manual Printed in USA
40. grating Client Framework Data into Tealeaf in the IBM Tealeaf Client Framework Data Integration Guide For more information about creating reports with the Traffic Type dimension see Tealeaf Report Builder in the IBM Tealeaf Reporting Guide O Copyright IBM Corp 1999 2014 39 These reports can then be integrated as components in custom dashboards See Configuring Dashboards in the IBM Tealeaf cxView User Manual 40 IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual Chapter 6 Reporting for Mobile App The IBM Tealeaf CX Mobile for Mobile App logging frameworks enable the capture of a large array of device properties and user interface events into Tealeaf where these values can be made available for reporting Using data sourced from the Tealeaf Logging Frameworks you can create event objects such as hit attributes dimensions and events to capture this data for reporting purposes When the objects are created you can use them in the same reports that are described at the end of section You can also use them in reports that are already created Note Use of the Tealeaf Logging Frameworks for mobile native applications requires the Tealeaf CX Mobile license for Mobile App For more information please contact your Tealeaf representative Licensees must implement in their apps code that is provided by Tealeaf For more information on downloading Tealeaf software see Tealeaf CX Downloads Pre requisites Note IBM T
41. he Windows pipeline by using a specialized session agent and is then available for search and reporting as data inserted into the request IBM Tealeaf provides the following Logging Frameworks See the IBM Tealeaf CX Mobile iOS Logging Framework Guide See the IBM Tealeaf CX Mobile Android Logging Framework Guide Chapter 1 Overview of CX Mobile 9 10 IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual Chapter 2 Search and Replay for Mobile Web Tealeaf sessions that were experienced through a mobile device can be replayed through Browser Based Replay in the Portal Browser Based Replay replays the visitor experience with your web application Screen size is adjusted to account for the smaller displays Javascript capabilities are curtailed to match the capabilities of mobile device browsers Other characteristics of the mobile browser are also applied to the replay view in BBR If UI Capture is deployed orientation changes scroll events and other user interface events are represented in replay See User interface events from mobile browsers in BBR on page 19 Through mobile replay Tealeaf users can identify problem areas in the web application s presentation to visitors to improve it and resolve disputes Identifying Mobile Web Sessions from Mobile Devices Tealeaf identifies that a session is experienced by using a mobile browser through user agent information that is submitted in each request by the browser
42. ies the Tealeaf mobile solution provides insight into why activities are happening through the following capabilities Detection of user struggle Ability to drill down into visitor behavior to analyze individual sessions Ability to correlate visitor behavior with network data Key Features of Tealeaf CX Mobile Capture of Web and Application Events IBM Tealeaf CX Mobile enables the monitoring and capture of client side interactions through mobile web browsers and native applications These events are captured transparently to the user and submitted to Tealeaf for capture and processing through your installed Tealeaf solution Device demographics can be captured through the user agent string that is submitted by the device or the installed Tealeaf client framework that is used to monitor the device Capture of exception messages for processing and rapid reporting Mobile Session Replay IBM Tealeaf CX Mobile captures the complete set of interactions of every mobile visitor You can replay captured sessions in a browser level recording through Browser Based Replay Session replay for mobile devices accounts for browser capabilities screen sizes and other characteristics of the device and its browser Support for mobile specific actions such as orientation change swipe and more Render in replay by using screen dimensions known device characteristics and orientation For more information about search and replay for Mobil
43. islab ibm com store index php electri 3 191 http sandp tl islab ibm com store index php electri 3 192 http sandp tl islab ibm com store index php electri Phone 3 197 http sandp tl islab ibm com store index php electri 198 http sandp tl islab ibm com store index php electri Delivery Date gt B http sandp tl islab ibm com TProtoCategories Vie v gt B http sandp tl islab ibm com Cameras Accessorie b 3 http sandp tl islab ibm com Product B http sandp tl islab ibm com Product gt B http sandp tl islab ibm com TProtoCategoriesView Next gt B http sandp tl islab ibm com Cell Phones http sandp tl islab ibm com Product gt B http sandp tl islab ibm com Cell Phones gt B http sandp tl islab ibm com TProtoCategoriesView gt B http sandp tl islab ibm com Cameras Accessorie gt B http sandp tl islab ibm com Product 4 Limitations When replaying HTML representations of sessions that are generated from Android apps there are often empty target pages in the Navigation List During rendering the target pages are converted to ScreenViews and UI Events However the original target pages remain in the Navigation List and appear as empty pages You can use the Ignore URLs rule to remove any of these original pages from the Navigation List that are not required Chapter 3 Search and Replay for Mobile Apps 27 To remove these origi
44. leaf Event Manager Manual C Click New Hit Attribute d Specify the hit attribute properties 1 You can name it similar to the request variable for easy identification N Search in Request Use Start Tag End Tag selected Start Tag Use the following request variable and an equal sign as in the A QW TLT_TRAFFIC_TYPE 5 End Tag Use the following string r n e Click Save Draft f Click Save Changes 2 Create event a In the Portal select Configure gt Event Manager 36 IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual b Click the Events tab See TEM Events Tab in the IBM Tealeaf Event Manager Manual c Click New Event d Specify the hit attribute properties 1 You can name it similar to the request variable for easy identification 2 For the Condition click the Hit Attributes panel Select the hit attribute that you just created Specify the conditions as needed for the event 3 For the Value click the Hit Attributes panel Select the hit attribute that you just created You specify that the event is configured to record the value of the hit attribute 4 Make other configuration changes as needed e Click Save Draft f Click Save Changes 3 Repeat the previous steps for any of the mobile hit attributes that you like to capture in events Dimension Value Lists To support the set of lists you can enable logging on the dimensions you create to gather data This data can then be downlo
45. m mobile browsers in BBR Troubleshooting Traffic Type is not populated UI Events not displayed in replay Chapter 3 Search and ipu for Mobile Apps Before You Begin Identifying Mobile App Sessions Mobile Related Event MM Provided dy Tealeaf ax Search Portal Search Copyright IBM Corp 1999 2014 11 1 12 12 14 14 14 15 16 2 19 19 19 19 20 21 21 21 22 23 23 Replay of Mobile APP Sessions HTML representation TES Limitations Replay of Mobile APP Sessions through Screen Captures os Limitations Browser specific m in BBR replay Screen Dimensions for Mobile Devices Browser Based Replay Session Replay Chapter 4 Events for Mobile Visitors Enabling Extended User Agent Detection Acquiring Tealeaf CX Mobile Events through the CX P 33 33 33 35 35 36 37 97 Mobile Dashboard How Mobile Visitors Detected Information inserted into the request Mobile Events i Browser Traffic Type Event Creating Other Mobile Events Dimension Value Lists Reporting on Mobile Events Chapter 5 Reporting for Mobile Web Tealeaf CX Mobile Dashboard Building Your Own Reports Chapter 6 Reporting for Mobile Pre requisites Two data ans mission xusthod Configuring Event Objects Investigating the Data Creating Reports Tracking Variations Search Available Dashboa
46. nagement of the mobile customer s experience fits well into the kinds of activities that can be monitored through Tealeaf Tealeaf s innovative methods for monitoring customer struggle provide unique insight into areas where your mobile customers are getting frustrated and potentially abandoning transactions By deploying IBM Tealeaf CX Mobile you can monitor mobile customer experience and processes with a fidelity not available in other solutions O Copyright IBM Corp 1999 2014 1 Benefits IBM Tealeaf CX Mobile delivers these key benefits on the mobile user experience which can be unavailable through other solutions Visibility into mobile user success and failure Detect obstacles or issues without relying on user feedback Understand usage by mobile devices across the user base site and apps Identify cause without having to update or relaunch services Visibility into usage patterns across the entire user base Accelerate time to market Stop waiting on user feedback before you make improvements Rapidly evaluate mobile features adoption success and failure points Eliminate poor quality to deliver winning mobile services Make the right mobile investments Quantify business impact to prioritize decisions fix invest and remove See the actual usage of mobile services rather than the expected usage In addition to standard analytics capabilities in capturing user profiles and reporting on time based activit
47. nal pages from the Navigation List right click the target php page in the Navigation list and click Remove this page from Replay The Ignore URLs rule does not work on sessions that are generated from iOS apps Replay of Mobile App Sessions through Screen Captures You can replay sessions with mobile app screen captures in Browser Based Replay Screen capture requires configuration of the IBM Tealeaf Logging Framework Android Logging Framework See the IBM Tealeaf Android Logging Framework Guide iOS Logging Framework See the IBM Tealeaf iOS Logging Framework Guide Browser Based Replay Session Replay on page 30 Limitations As the visitor steps through different views of the native application a screen capture can be captured and submitted to Tealeaf for display During display of mobile native apps static screen captures of each view are displayed Screens are captured as soon as the view is initialized and before data is populated in any fields It limits the exposure of sensitive data to Tealeaf Note For Android based sessions images that are captured from the web server are stored at the beginning of the session Images that are captured from the local instance of the native application are stored in the appropriate locations throughout the session Note Mobile native application sessions are not replayed by using the mobile skin Note There is a known issue in which the PCA fails to properly recognize UTF
48. ndroid Indicates a session that is captured from an Android device by the IBM Tealeaf CX Mobile Android Logging Framework null value Note For any other session including sessions that are captured from IBM Tealeaf CX UI Capture j2 a null value is recorded Associated Events The Mobile Device dimension is pre configured to be included in the Traffic Type report group Since this report group is associated with a number of events that are provided by Tealeaf when those events are triggered values for the Mobile Device dimension are recorded as soon as the installation or upgrade is completed In the sections below the Page Count event is used as an example event for locating sessions by using this dimension This event occurs once per session at the end of the session which provides the means of scanning all sessions for this dimension value Note Because the Page Count event is evaluated at the end of the session it cannot be used as a means of locating mobile native application sessions among your active sessions the event not yet fired in active sessions To use the Mobile Device dimension to locate active sessions you must associate the dimension or one of its report groups with an event that occurs on the first hit of the session every hit after every hit or any step based trigger Note You can use the Report Builder to identify the events with which a dimension is associated See Tealeaf Report Builder in the IBM
49. ng on how data is captured by the Logging Framework and client application user data can be available in the Navigable List entries between the screen capture entries For more information on Browser Based Replay see CX Browser Based Replay in the IBM Tealeaf cxImpact User Manual IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual Browser Based Replay configuration For best results in displaying sessions through Browser Based Replay IBM Tealeaf recommends the following configuration settings in Browser Based Replay Options not referenced here can be specified based on your Tealeaf environment Table 4 BBR configuration Setting Value Notes View User Agent Info Do not select By default user agent information is not populated for mobile native applications See Tealeaf Reference Session Agent in the IBM Tealeaf CX Configuration Manual Options Page Numbering Use Hit Numbers Select When the list of pages is displayed by hit number then items are numbered in the following format lt Letter gt lt Index gt where lt Letter gt corresponds to an alphabetical letter each of which identifies a different session fragment Index corresponds to the index of views within an ScreenView Options Page Naming gt Use Page Title Select When selected you can easily see which pages are marked as Tealeaf Target Some of these pages identify the screen captures
50. ngdom or any other country where such provisions are inconsistent with local law INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time without notice Any references in this information to non IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk Copyright IBM Corp 1999 2014 47 48 IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you Licensees of this program who wish to have information about it for the purpose of enabling i the exchange of information between independently created programs
51. obile sessions Note cxResults is a component of CX platform a separately licensable component of the Tealeaf CX platform For more information please contact your IBM Tealeaf representative To begin searching by visitors select Search gt Visitors Specify the search criterion by using the preceding sets of steps See Searching for Visitors in the IBM Tealeaf cxResults User Manual Chapter 2 Search and Replay for Mobile Web 13 Replay Mobile Replay overview You can replay visitor sessions that were experienced through mobile devices through Browser Based Replay through the Tealeaf Portal For more information about BBR see CX Browser Based Replay in the IBM Tealeaf cxImpact User Manual A mobile license is required for the mobile skin to show in the Mobile Replay IBM Tealeaf receives mobile dimensions from two sources IBM Tealeaf UI Capture and WURFL WUREL is used as a fallback if UI Capture is not installed If both sources are missing there is no data to render the mobile skin A default dimension is applied and you will see the skin with no page inside Note IBM Tealeaf UI Capture can provide better dimensions Therefore it is recommended to have UI Capture installed for better replay of mobile sessions For BBR sessions that are delivered for replay are rendered on the Replay Server This content is delivered to Tealeaf user s browser and rendered in an iframe inside of that browser Sessions that a
52. oid platform Troubleshooting This section contains some basic troubleshooting information for replay of mobile visitor sessions Traffic Type is not populated If you are trying to replay what a mobile session in BBR you can notice that the Traffic Type value is set to In this case mobile replay cannot be properly configured Support for mobile replay requires a separate installation and configuration and is not enabled by default You cannot download install and convert the public standard WURFL csv for use in Tealeaf Note Use of WURFL conversion tools is a component of CX Mobile a separately licensable component of the Tealeaf CX platform For more information please contact your IBM Tealeaf representative Chapter 2 Search and Replay for Mobile Web 19 See Configuring Tealeaf for Mobile Visitors in the IBM Tealeaf CX Mobile Administration Manual UI Events not displayed in replay If you are not seeing UI events in a mobile session during replay check the request of any hit in the session to see whether the following value is present in the ExtendedUserAgent TLT BROWSER JAVASCRIPT false If the visitor s browser does not support JavaScript or is not configured to enable JavaScript to run then the UI Capture JavaScripts required to capture and submit UI events did not run for the session See Browser Based Replay Interface in the IBM Tealeaf cxImpact User Manual 20 IBM Tealeaf CX Mobile T
53. orks are deployed as part of the native applications that you build and deploy to your visitors by using iOS and Android devices a large set of device properties and application events are captured and submitted to Tealeaf for processing enabling close monitoring of device specific activities Note This license is not enforced in the product and operates independently of the other licenses It is managed through limited distribution of the library See the IBM Tealeaf iOS Logging Framework Guide See the IBM Tealeaf Android Logging Framework Guide IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual For more information about applying updated license keys to your Tealeaf solution see Managing Your Tealeaf License Key in the IBM Tealeaf cxImpact Administration Manual Getting Started with Tealeaf CX Mobile IBM Tealeaf CX Mobile is pre configured to analyze on sessions that are captured from visitors by using mobile devices To meet the requirements of your enterprise you must review the following configuration items and reports 1 Reference data Tealeaf can identify mobile devices that are based on the device type or browser type Additionally Tealeaf can monitor specific features of the device such as video streaming picture display and JavaScript capabilities f your UI Capture is licensed and deployed to track user interface events events specific to mobile device browsers can be captured and proc
54. ox sessions are passed to the Gecko renderer while Chrome WebKit sessions are passed to the Chrome renderer The Chrome renderer must be enabled See Configuring the Replay Server in the IBM Tealeaf CX Configuration Manual Note Browser specific styling cannot be appropriately applied to sessions that are delivered to a different type of browser For example WebKit specific styles cannot be applied to a session that is rendered for and delivered to a Firefox browser Screen Dimensions for Mobile Devices If the IBM Tealeaf CX Mobile license and extended user agent parsing is enabled captured images are displayed in the screen dimensions that are used on the mobile device This is the same device from which the native application session was captured Note For mobile native application sessions display of images is determined by the Logging Framework which always screen capture the currently configured resolution for the device The dimensions cannot be configured in BBR for mobile native application sessions For the Android logging framework the screen capture s dimensions are represented in the left navigation bar and the image is resized in BBR If the Android device has a width or height less than 320 pixels the image is not scaled For more information about extended user agent parsing see Managing User Agents in the IBM Tealeaf cxImpact Administration Manual Chapter 3 Search and Replay for Mobile Apps 29
55. r 7 IBM Tealeaf documentation and help IBM Tealeaf provides documentation and help for users developers and administrators Viewing product documentation All IBM Tealeaf product documentation is available at the following website https tealeaf support ibmcloud com Use the information in the following table to view the product documentation for IBM Tealeaf Table 6 Getting help To view Do this Product documentation Help for a page on the IBM Tealeaf Portal On the IBM Tealeaf portal go to Product Documentation On the IBM Tealeaf portal go to Help for This Page Available documents for IBM Tealeaf products Use the following table to view a list of available documents for all IBM Tealeaf products Table 7 Available documentation for IBM Tealeaf products IBM Tealeaf products Available documents IBM Tealeaf CX IBM Tealeaf Customer Experience Overview Guide IBM Tealeaf CX Client Framework Data Integration Guide IBM Tealeaf CX Configuration Manual IBM Tealeaf CX Cookie Injector Manual IBM Tealeaf CX Databases Guide IBM Tealeaf CX Event Manager Manual IBM Tealeaf CX Glossary IBM Tealeaf CX Installation Manual IBM Tealeaf CX PCA Manual IBM Tealeaf CX PCA Release Notes Copyright IBM Corp 1999 2014 45 46 Table 7 Available documentation for IBM Tealeaf products continued IBM Tealeaf products A
56. r registered trademarks of International Business Machines Corp registered in many jurisdictions worldwide Other product and service names might be trademarks of IBM or other companies A current list of IBM trademarks is available on the Web at Copyright and trademark information at www ibm com legal copytrade shtml Privacy Policy Considerations IBM Software products including software as a service solutions Software Offerings may use cookies or other technologies to collect product usage information to help improve the end user experience to tailor interactions with the end user or for other purposes A cookie is a piece of data that a web site can send to your browser which may then be stored on your computer as a tag that identifies your computer In many cases no personal information is collected by these cookies If a Software Offering you are using enables you to collect personal information through cookies and similar technologies we inform you about the specifics below Depending upon the configurations deployed this Software Offering may use session and persistent cookies that collect each user s user name and other personal information for purposes of session management enhanced user usability or other usage tracking or functional purposes These cookies can be disabled but disabling them will also eliminate the functionality they enable Various jurisdictions regulate the collection of personal information throu
57. rds Chapter 7 IBM Tealeaf documentation and help Notices Trademarks Privacy Policy Considerations 26 27 28 28 28 29 30 33 33 39 39 2 739 41 4 4 42 42 42 42 43 43 45 47 49 49 iii iv IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual Tealeaf CX Mobile User Manual This manual details the IBM Tealeaf CX Mobile module for the IBM Tealeaf CX platform which enables analysis and reporting on visitors who use mobile devices to access your web applications through mobile web browsers and mobile apps O Copyright IBM Corp 1999 2014 Vi IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual Chapter 1 Overview of CX Mobile The IBM Tealeaf CX Mobile modules capture replay and analyze the experiences of visitors those are accessing your web application by using web browsers or mobile native applications on mobile devices As the installation base of mobile devices continues to expand gaining insight into this rapidly developing market is critical to making more informed decisions about optimizing your website for the mobile experience Note The IBM Tealeaf CX Mobile module is a separately licensed module of the IBM Tealeaf CX platform please contact your IBM Tealeaf representative For more information about enabling see Enabling CX Mobile on page 7 For more information about data that is acquired from mobile devices see Availa
58. re requested by a BBR user are passed by the Replay Server to a renderer that is appropriate for the source of the session For example Firefox sessions are passed to the Gecko renderer while Chrome WebKit sessions are passed to the Chrome renderer The Chrome renderer must be enabled See Configuring the Replay Server in the IBM Tealeaf CX Configuration Manual Note Browser specific styling cannot be appropriately applied to sessions that are delivered to a different type of browser For example WebKit specific styles cannot be applied to a session that is rendered for and delivered to a Firefox browser Limitations in Replay of Mobile Visitors Replay of mobile visitor sessions works best for web pages that are designed for a mobile platform These web pages are designed to fit the smaller screens of mobile devices and work well within the limitations of the device Replay of web pages that are targeted for personal computers can vary widely from the actual experience Many cell phones and cell phone networks modify the web page to best fit the display Typical modifications include collapsing of frames restructuring of tables and resizing of images Because these modifications are specific to the device or network Tealeaf does not attempt to emulate these behaviors As standards improve for presentation of content that is targeted for personal computer screens delivered to small mobile screens Tealeaf will improve this emulation
59. scription IBM Tealeaf Capture mobile device properties and When the IBM Tealeaf CX license is CX license UI events gesture touch and so on enabled customers can deploy the IBM Tealeaf CX UI Capture j2 IBM Tealeaf CX UI Capture j2 solution This Javascript based solution is deployed from your web servers to the visitor s browser It captures mobile specific events such as gesture and touch events as well as mobile device properties Note This license is not enforced in the product and operates independently of the other licenses It is managed through limited distribution of the library For more information about IBM Tealeaf CX UI Capture j2 see the IBM Tealeaf UI Capture for j2 Guide IBM Tealeaf CX Mobile module Capture mobile user agent data When the IBM Tealeaf CX Mobile module is licensed the Tealeaf Reference session agent can perform more mobile specific lookups for user agent information by using the WUREFL public standard This standard contains detailed data on known mobile devices which are based upon the user agent string that is submitted in the request IBM Tealeaf CX Mobile requires the XML version of the WURFL standard to be converted to an internally usable CSV format If the IBM Tealeaf CX Mobile module is not licensed access to the utility provided by Tealeaf to perform this conversion is forbidden For more information about WURFL and this utility see Overview of U
60. se events first and event instances must be detected and recorded See TEM Events Tab in the IBM Tealeaf Event Manager Manual For more information about creating reports see Tealeaf Report Builder in the IBM Tealeaf Reporting Guide Tracking Variations For events captured from mobile native applications you may wish to track variations in reported values For example you want to identify changes in reported hit counts for the mobile native applications which may signal disinterest with the application Through the Event Manager you can create Top Movers to track variations in reported values for specific events or dimensions These Top Movers can be configured to be calculated on hourly or daily intervals For more information about creating Top Movers see TEM Top Movers Tab in the IBM Tealeaf Event Manager Manual When Top Movers are created and capturing data you can create and review reports on Top Movers through the Portal These easy to use reports provide a basic mechanism for tracking variations in captured values on key metrics that are related to application health You can display multiple Top Movers of your mobile native application data to monitor basic changes in customer interactions with it Note Some components of Top Movers reporting are available with the IBM Tealeaf cxView license See Enhancements to Top Movers for cxView in the IBM Tealeaf cxView User Manual IBM Tealeaf CX Mobile Tealeaf CX Mobil
61. ser Agents for CX Mobile in the IBM Tealeaf CX Mobile Administration Manual Chapter 1 Overview of CX Mobile 5 6 Table 1 Available Mobile Data by License continued License Capability Description IBM Tealeaf CX Mobile module Replay of mobile user agent data device properties and UI events When IBM Tealeaf CX Mobile is licensed the replay of mobile sourced sessions is supported in Browser Based Replay BBR Note When IBM Tealeaf CX Mobile module is not licensed the following limitations are applied to replay of mobile based sessions 1 No display of mobile specific events such as scroll and touch 2 No display of mobile device data during replay 3 No use of a mobile skin Extended user agent parsing is also required 4 No display of device orientation changes 5 No resizing of the screen to the mobile browser dimensions The underlying data is captured independent of the license enabling the license allows mobile based replay of sessions that are already captured BBR is a Portal based method of replaying sessions For more information about BBR replay see CX Browser Based Replay in the IBM Tealeaf cxImpact User Manual IBM Tealeaf CX Mobile for Mobile App Capture of native app events for iOS and Android systems When IBM Tealeaf CX Mobile is licensed customers can request access to the iOS and Android Logging Frameworks When these framew
62. ses It is managed through limited distribution of the library For more information about IBM Tealeaf CX UI Capture for AJAX see UI Capture FAQ in the IBM Tealeaf UI Capture for Ajax FAQ For more information about mobile specific features of IBM Tealeaf CX UI Capture for AJAX see UI Capture for Ajax Reference in the IBM Tealeaf UI Capture for Ajax Guide IBM Tealeaf CX license IBM Tealeaf CX UI Capture for AJAX Capture mobile device properties and UI events gesture touch and so on When the IBM Tealeaf CX license is enabled customers can deploy the IBM Tealeaf CX UI Capture for AJAX solution This Javascript based solution is deployed from your web servers to the visitor s browser It captures mobile specific events such as gesture and touch events as well as mobile device properties Note This license is not enforced in the product and operates independently of the other licenses It is managed through limited distribution of the library For more information about IBM Tealeaf CX UI Capture for AJAX see UI Capture FAQ in the IBM Tealeaf UI Capture for Ajax FAQ For more information about mobile specific features of IBM Tealeaf CX UI Capture for AJAX see UI Capture for Ajax Reference in the IBM Tealeaf UI Capture for Ajax Guide IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual Table 1 Available Mobile Data by License continued License Capability De
63. sion to replay If you searched by visitor click the Sessions link next to the appropriate results in the Visitors List 16 IBM Tealeaf CX Mobile Tealeaf CX Mobile User Manual Displaying 13 of 13 matching sessions Displayed Time Zone GMT 08 Pacific Standard Time 9 Active Session Drag Column Headers Hers To Group Bg i2 02 24 2011 14 07 34 00 00 00 MOOD n mb Ue WRAP 28 P RPS i 02 28 2011 16 33 13 00 00 00 ae M wen 23 adh eh Figure 2 Searching for Mobile Sessions in BBR 218 In the Replay Session dialog click Browser To replay click the Camera icon BBR is opened to replay the session of ON For more information about resizing the window that is based on the visitor s browser see BBR configuration on page 15 Tealeaf ckImpact Portal Replay CANISTER dbs LSSN 20110224 CINDERELLA dat 206 Mozilla Firefox 161 xij hitp jcinderella portal Repla aspx servere CINDERELLA WA 1 90008canisti CANISTER dbsLSSN 20110224 CINDERELLA daktisessionide 20620 sid 4BROFB095 3EBSFFFG73FDO467DCB3EE Bees Page List Vote Navigation R S b d 2 Page O O Browser Android Webkit Browser Platform Android Traffic Type MOBILE 1 3 http www google com csi Ut 3 ut 2 xpath HTML 0 BOD Y 4 http www googie comms Ul 4 Ut UI 15 OrientabonChange 320x45 Web Images videos Maps Mews Shopping Ut 4 ur 3 OrientabonChange 320x45 settings Sign in U
64. t 4 ul 4 id og last value event to Ui 4 uris id og last value event to Google News gt gt Ut 4 ut 6 id og last value event to topic criminal minds Ut sur 7 19 og last value event cli Ui 4 UL UL 16 OrientsbonChange 320x45 5 News 6 Google News Y hitpi www google com c Top Stories Follow topic crimii More sections Done Fidder OFF auto e Figure 3 BBR replay of a mobile device For more information about Browser Based Replay see CX Browser Based Replay in the IBM Tealeaf cxImpact User Manual Chapter 2 Search and Replay for Mobile Web 17 18 If UI Capture is licensed and deployed more UI events are displayed during replay See User interface events from mobile browsers in BBR on page 19 User agent information in BBR User agent information is inserted in a title bar above the replay pane Note This information is available only if the IBM Tealeaf CX Mobile module is licensed and properly configured See Configuring Tealeaf for Mobile Visitors in the IBM Tealeaf CX Mobile Administration Manual In the table below you can review the content of each field its source and how it can be accessed Table 2 User agent information in BBR Item Source Request field Description Browser TLT BROWSER Visitor browser type This value is also available in the Tealeaf System Hit Attribute Browser See TEM Hit Attributes Tab in the IBM Tealeaf Event Manager Manual
65. the TLT BROWSER against the WUREL public standard for mobile user agents For more information about how the type of the user agent is identified see Configuring User Agent Events in the IBM Tealeaf cxImpact Administration Manual Using the previous information you can perform searches for mobile sessions To improve search performance you must use and create event objects through the Tealeaf Event Manager to identify mobile visitors Tealeaf provides a Traffic Type hit attribute to scan the request for the value of the TLT TRAFFIC TYPE variable name For example the value for this hit attribute for the hit is MOBILE The hit attribute is used to populate the dimension Traffic Type which can be used as a criterion for an event search term For example you can search for specific events where the Traffic Type dimension value is MOBILE Searches of this type return all sessions in which the event occurred when the Traffic Type dimension indicated that it was a mobile session To locate mobile sessions you must search for an event that occurs in every session such as Hit Count which is also associated with the Traffic Type dimension Whenever that event fires the value of the Traffic Type dimension is also recorded with the event data in the request The combination of event Hit Count and dimension Hit Count and dimension value MOBILE is then used to locate sessions that Tealeaf identified as being sourced from a mobile device
66. to a web server When a hit is processed through the Canister the Windows pipeline scans the request for this user agent information It is then matched up against a public standard of known mobile devices See Tealeaf Reference Session Agent in the IBM Tealeaf CX Configuration Manual This capability is enabled by default for fixed user agents such as desktop browsers For mobile devices more configuration is required using a different standard that is known as WURFL See Configuring Tealeaf for Mobile Visitors in the IBM Tealeaf CX Mobile Administration Manual If a match for the user agent is found in the WURFL standard more information about the device from WURFL is inserted into the request of each hit including the screen resolution and JavaScript capabilities of the mobile browser This information is inserted into the ExtendedUserAgent section of the request ExtendedUserAgent TLT BROWSER Openwave Mobile Browser TLT BROWSER VERSION Openwave Mobile Browser6 2 TLT BROWSER PLATFORM TLT TRAFFIC TYPE MOBILE TLT BROWSER JAVASCRIPT false TLT BROWSER COOKIES true TLT BRAND LG TLT MODEL LG MX510 TLT SCREEN HEIGHT 220 TLT SCREEN WIDTH 176 TLT COLOR DEPTH 65536 TLT PICTURE SUPPORT true TLT VIDEO SUPPORT false TLT STREAMING SUPPORT false O Copyright IBM Corp 1999 2014 11 In the example the TLT TRAFFIC TYPE MOBILE name value pair indicates that Tealeaf Reference session agent is successfully matched
67. up Click Browser Replay Profile Select the Resize Replay pane to Match Session check box Click Save For individual users When a session is selected for replay in BBR you can resize the display window that is based on the information provided by the visitor s browser 1 In BBR select Options gt Options gt Resize Replay Pane to Match Session Page List Overlays hd Navigation e Net H ri 1 f T View Title Browser Openwave Mobile Browser Session 1 Home page 2 Customer Login Show Sidebar 3 My Account Show Events Search Completed Sessions Close Session Show Form Fields Load TLA UT Events A Strauss amp F les Enable Mighbghting Use Mt Number in Navigstion Lest Use Page Titles When Available Merge Session Fragments Report Javascript Errors Resize Replay Pane To Match Session Chrome Bitmap Renderer Format Chrome Renderer Format Anashria Limited Offer 20 OFF Figure 1 BBR options for mobile devices 2 If device window size information is available in the user agent data for the visitor s browser then that window size is applied to BBR See Browser Based Replay Interface in the IBM Tealeaf cxImpact User Manual BBR replay screen You can replay mobile sessions by using the same controls to replay desktop sessions 1 In the Sessions List select the ses
68. vailable documents IBM Tealeaf CX IBM Tealeaf CX RealiTea Viewer Client Side Capture Manual IBM Tealeaf CX RealiTea Viewer User Manual IBM Tealeaf CX Release Notes IBM Tealeaf CX Release Upgrade Manual IBM Tealeaf CX Support Troubleshooting FAQ IBM Tealeaf CX Troubleshooting Guide IBM Tealeaf CX UI Capture j2 Guide IBM Tealeaf CX UI Capture j2 Release Notes IBM Tealeaf cxImpact IBM Tealeaf cxImpact Administration Manual IBM Tealeaf cxImpact User Manual IBM Tealeaf cxImpact Reporting Guide IBM Tealeaf cxConnect IBM Tealeaf cxConnect for Data Analysis Administration Manual IBM Tealeaf cxConnect for Voice of Customer Administration Manual IBM Tealeaf cxConnect for Web Analytics Administration Manual IBM Tealeaf cxOverstat IBM Tealeaf cxOverstat User Manual IBM Tealeaf cxReveal IBM Tealeaf cxReveal Administration Manual IBM Tealeaf cxReveal API Guide IBM Tealeaf cxReveal User Manual IBM Tealeaf cxVerify IBM Tealeaf cxVerify Administration Manual Tealeaf cx View IBM Tealeaf cxView User Manual IBM Tealeaf CX Mobile IBM Tealeaf CX Mobile Android Logging Framework Guide IBM Tealeaf Android Logging Framework Release Notes IBM Tealeaf CX Mobile Administration Manual IBM Tealeaf CX Mobile User Manual IBM Tealeaf CX Mobile iOS Logging Framework Guide IBM Tealeaf iOS Logging Framework Release Notes IBM T
69. which you are looking Android 105 h Click Select The dimension value is selected as part of the search term 8 To search for sessions from one of multiple mobile native application frameworks a Change the Search Scope value to OR Any Session b Repeat the steps to add the Page Count event by using the Mobile Device dimension c For the dimension value select a different mobile native application type 9 To search for sessions that are initiated from either iOS or Android devices your search page must look like the lok Ems Template sDefault Completed This will search across available Completed sessions Search Range Only Today Available Dates 04 03 2012 00 00 04 10 2012 14 42 Basic Search Fields Search Scope on Any Session All Text Text in Request Text in Response Session includes E Page Count with Mobile Device Android Events Events x Event Values Session includes z age Count with Mobile Device iOS Session Info Page info Figure 4 Portal Search Event Dimension Value search terms 10 You can modify your search as needed Note Set the Search Range to be as narrow as possible to locate the necessary sessions 11 When you are ready to search click Search 12 Results are displayed in the default session list See Search Results Search Results After your search results are returned they are displayed in the default session list templat

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