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Onsight Management Suite User Manual

1. 75 Librestream Onsight Management Suite 3 You will be prompted by your web browser to save a CSV file containing the displayed statistics For more information on interpreting the exported statistics see Interpreting Statistics on page 76 oO Statistics will be exported to the CSV file in the order in which they appear in the View Export Statistics table If you have sorted the displayed statistics using one of the table columns they will be sorted by the same column in the exported file 15 4 Interpreting Statistics There are currently four types of statistics reported to Onsight Management Suite by Onsight endpoints Calls Media Streams Conferences and Endpoint Events More information on each statistics type is provided in the following sections 15 4 1 Call Statistics Call statistics keep track of all the calls that an Onsight endpoint has participated in They are reported to Onsight Management Suite after a call has disconnected A call record includes the start time and length of the call the parameters used to connect the call and the details of the other participant in the call For a full list of the reported data contained in a call record refer to Table 30 When a call takes place between two Onsight endpoints both participants will report the call to Onsight Management Suite resulting in two records of the same call being stored in the database For this reason each call reported to Onsight Management Sui
2. Version Enter the version of the Media Configuration package The version number is used by endpoints to determine whether or not this package has already been installed The default is 1 0 0 0 Merge Method Choose how the configurations will be merged onto the endpoint 65 Librestream Onsight Management Suite e Merge Only Configurations will be merged onto the endpoint as described on page 65 e Delete Remote Profiles Before Merge Before performing the merge operation delete any profiles that were previously added to the endpoint as a result of installing a Media Configuration package This has the effect of replacing the entire list of remotely created configurations with the ones in the package while maintaining any configurations that were created locally e Delete All Profiles Before Merge Before performing the merge operation delete all configurations from the endpoint This has the effect of replacing the entire list of custom configurations on the endpoint other than the predefined Low Medium and High configurations with the ones in the package Copy From If you have existing Media Configuration packages in the system you can copy the individual configurations from an existing package into the new package by selecting it from the list 3 Click the Save button to save your changes and create the Media Configuration package 13 2 View Existing Media Configuration
3. 1 Add the Onsight Expert endpoint to Onsight Management Suite For more information refer to the Adding Managed Endpoints section on page 26 2 Add the activation key to the database For more information refer to the Adding Onsight Expert Activation Keys section on page 83 3 Create an activation job to assign the activation key to the Onsight Expert For more information refer to the Creating a New Onsight Expert Activation Job section on page 85 Onsight Expert activation keys can be assigned over the Web Service interface only Onsight Management Suite simply supplies the assigned activation keys to the Onsight Expert endpoints which in turn must communicate with the activation server in order to perform software activation with their assigned keys Onsight Expert endpoints are therefore required to have a valid Internet connection in order for software activation to succeed SS 16 1 1 Onsight Expert Activation Status To view the current activation status of Onsight Expert endpoints choose License Management gt Onsight Expert Software Activation gt View Onsight Expert Activation Status You will be presented with the Onsight Expert Activation Status page as shown in Figure 60 81 Librestream Onsight Management Suite Onsight Expert Activation Status Endpoint Group All Endpoints Selected 0 Clear Selected Create Activation Job SNMP Refresh Cancel Retry Now Reset Attempt Count Exportto CSV Reload
4. Librestream Onsight Management Suite Table of Contents 1 2 3 3 1 3 2 4 4 1 4 2 4 3 5 5 1 5 2 6 6 1 6 2 7 7 1 7 2 7 3 8 8 1 8 2 8 3 9 9 1 9 2 10 10 1 10 2 10 3 11 11 1 11 2 11 3 12 12 1 12 2 12 3 12 4 12 5 12 6 13 Onsight Management Suite OvervieW sees ee ee ER AR RE RE EE ER RE ER EE ER Ge RR RE Ee Ee ER 1 System Requirements seer ee RR RE RR RR RE EE ER RR RE ER RE RARR AR RE Re ER RR Re RR RR Ee Ge RR RE Ee ee ER 2 EET Ee 3 Server Firewall ConfiguratiON ees ee ee ee AR Re ee ee ee ee ee ee ke ee ee 4 Installation on Windows Server 2008 with IIS 7 0 00 ee ee ee ee ee ee 5 Starting Onsight Management Suite for the First Time see esse RE se ee ee 8 Keel W RE RO OE ER EE aa veee 8 First Time ConfiguratiON sees ee se se ee Ee RA EA ee AR Re AA ee AA ee Ge Eai 9 Activating Onsight Management Suite es ees ese ee ee ee ek ee Ge Re ee ee ee 11 Remote Management of Onsight Endpoints u ies sesse ee ee ek Ra Re Ge ee ee ee 14 Web Service Management ese ee ee AR ee Ge Re ee Re AR ee ee Re ee ee ee 14 SNMP Management ee ER EERS DEEG RE Me Ge ed GER teeta 16 Preparing Endpoints for Remote Management seer ee se Re RE EE ER RR RE Ee EE ER 19 Configuring Endpoints to use the Web Service Interface sesse ees 19 Configuring Endpoints for SNMP Management ees esse ee ese ee ee ee ee ee ee 20 Adding Managed Endpoint ee esse ee ese ee RR RE Re RR RR EER
5. Password Enter the user s password Reset Existing Password If this option is selected the user s password will be replaced with the one configured in the package if the user already exists on the endpoint If this option is not selected the user s password will remain unchanged on the endpoint regardless of what is set in the package First Name Enter the user s first name Last Name Enter the user s surname Administrator If the user needs administrative access click this checkbox Only administrators can set up new users URI Enter the user s SIP registration ID as listed on your SIP server e g bob sip domain com When modifying a user s password ensure that it meets the password policy on all endpoints where this package will be installed 3 Inthe SIP Server section enter the SIP server information necessary for routing calls through to the user as described in Table 22 Table 22 User SIP Settings Enable SIP Check to enable the SIP Server fields Registration Address Enter the IP address of the SIP server on which this user has been defined Username Enter the user name for this user as it has been defined on the SIP server Password Enter the SIP server password for Digest authentication This is different from the user s password Type Digest authentication is selected by default and cannot be changed Transport Select TCP or TLS 4 In
6. Activation Retry Interval The time to wait between failed activation job attempts in seconds The default value is 86400 seconds 24 hours Maximum Retry Attempts The number of times to automatically attempt an activation job 4 Click Save to save your changes After the Activation Retry Interval expires the activation update job will be reattempted the next time an Onsight Expert endpoint connects over the Web Service 16 1 3 2 Creating a New Onsight Expert Activation Job 2 To create a new Onsight Expert activation job 85 Librestream Onsight Management Suite 1 Choose License Management gt Onsight Expert Software Activation gt Create Onsight Expert Activation Job You will be presented with the Create Onsight Expert Activation Job Wizard as shown in Figure 63 Create Onsight Expert Activation Job Step 1 Select Onsight Experts Onsight Experts with pending activation jobs are not shown Endpoint Group All Endpoints Selected 1 Clear Selected d Locked ag All Endpoints O Name Activation Status p 22YS Serial Number Server Licensed Call Sub Group emaining X Lab License Figure 63 Select Onsight Experts 2 The list of managed Onsight Expert endpoints in the system along with their current activation status will be displayed Select the Onsight Experts from the list that you wish to add to the activation job and click Next If you navigated to
7. SNMP Community Enter the SNMP community to use when discovering endpoints for this range ri To perform discovery on an IP address range using more than one SNMP community the same range of addresses can be added multiple times with different community names 4 Click the Save button to save your changes and create the SNMP discovery range You will be redirected back to the SNMP Discovery page where the new range appears in the list 7 3 2 3 View Existing SNMP Discovery Ranges To view the list of current SNMP discovery ranges in the system choose Managed Endpoints gt SNMP Discovery You will be presented with a list of all of the SNMP discovery ranges that were previously created as shown in Figure 23 In addition the status of current SNMP discovery round the time of the last discovery round the number of IP addresses searched and the time of the next scheduled discovery round are shown at the top of the page Each item in the discovery range list displays the starting IP address of the range the ending IP address of the range and the SNMP community for the range From here you may perform a number of tasks on each item e Modify opens a page allowing you to modify an existing discovery range There you can change all attributes of the existing SNMP discovery range e Delete removes the discovery range from the system 7 3 2 4 Modify an Existing SNMP Discovery Range To modify an existing SNMP discovery range
8. 2 Open the main menu on the Onsight device and select Configuration 3 Navigate to the Network gt Management tab 4 Select the Enable Remote Management Web Service option 5 Enter the Server URI and Encryption Key of the Web Service interface 6 Click the Connect button to apply the settings and connect to the Web Service If the settings are entered correctly and the server is reachable by the endpoint the status label on the Management tab should change to Connected fi If the Auto register Unrecognized Endpoints option on the server is disabled and the endpoint has not already been added to the server s database the Onsight device will be unable to connect to the Web Service interface 6 1 2 Configuring the Web Service Interface on an Onsight Expert gt To configure the Web Service interface on an Onsight Expert endpoint 1 From the Onsight Expert main window select File gt Preferences 2 Click the Remote Management tab 3 Select the Enable Remote Management Web Service option 4 Enter the Server URI and Encryption Key of the Web Service interface 5 Click the Connect button to apply the settings and connect to the Web Service If the settings are entered correctly and the server is reachable by the endpoint the status label on the Remote Management tab should change to Connected If the Auto register Unrecognized Endpoints option on the server is disabled and the endpoint has not already been added to t
9. Endpoints attempts to retrieve the state of all not responding or offline endpoints Setting this to a lower value reduces the delay in detecting when an endpoint has come online Maximum SNMP The maximum number of requests per second sent by the SNMP Requests Per Second management component Use a lower number to reduce network traffic and a higher number to reduce the time it takes to refresh the status of each managed endpoint 4 Click Save to save your changes 17 Librestream Onsight Management Suite 5 2 3 SNMP Management without Onsight Management Suite Onsight Expert installations come with an SNMP Management Information Base MIB that can be imported into any third party SNMP monitoring and management application Refer to the documentation for your SNMP management software for more information The MIB is located in the C Program Files Librestream Technologies Onsight Expert Snmp folder 18 Librestream Onsight Management Suite 6 Preparing Endpoints for Remote Management In order for Onsight Management Suite to manage and monitor Onsight endpoints the endpoints must first be configured to communicate with the server 6 1 Configuring Endpoints to use the Web Service Interface 6 1 1 Configuring the Web Service Interface on an Onsight device gt To configure the Web Service interface on an Onsight device endpoint 1 Log on to the Onsight device with administrator privileges
10. LABPC Expert Succeeded 11 16 2009 2 57 19 PM 2 Figure 39 Update Job Details 9 2 4 1 Details The Details section of the Update Job Details page displays the name of the update job the date it was created and the overall status of the update job To change the name of an update job enter a new name for the update job in the Name field and click Save to save your changes 9 2 4 2 Packages The Packages section of the Update Job Details page displays a table of packages that were assigned to the update job The name type and version number of each package is displayed in the table The version numbers of the displayed packages will correspond to the version numbers of the packages at the time the software update job was created To view a package s current contents click its name in the table to be taken to the details page for that package 9 2 4 3 Endpoints The Endpoints section of the Update Job Details page displays a table of endpoints that were assigned to the update job Each entry in the table will contain the information described in Table 17 48 Librestream Onsight Management Suite Table 17 Update Job Endpoints Columns Name The name of the endpoint Clicking the name of an endpoint in the table will take you to the Endpoint Details page for that endpoint If an endpoint was deleted after the software update job was created its name will be shown using a strikethrough font Type The type of e
11. PID of the host endpoint Participants The number of conference participants CallGuids A list of each Call GUID of the calls that were part of the conference separated by the character ReportedTime The time the conference was reported to Onsight Management Suite in the server s time zone ReportedTimeUTC The time the conference was reported to Onsight Management Suite in UTC 15 4 4 Endpoint Event Statistics Endpoint event statistics keep track of certain events on Onsight device endpoints including power on power off and battery events Endpoint events are reported to Onsight Management Suite as soon as they occur For a full list of the reported data contained in an endpoint event record see Table 33 i Power off events may not be reported until the next time the endpoint is powered back on A Endpoint event statistics can be viewed by selecting Endpoint Events from the Statistics Type section shown in Figure 58 Table 33 Endpoint Event Records EventTime Date and time the event occurred in the server s time zone EventTimeUTC Date and time the event occurred in UTC Endpointld The Endpoint ID of the endpoint that reported the event as described in Table 12 on page 34 EndpointName The name of the endpoint This will typically be the Device Computer Name of the endpoint EndpointType The type of endpoint Onsight device or Onsight Expert EventType The type of ev
12. 5 CONFIDENTIAL INFORMATION Licensee shall not disclose to any third party or use for any purpose not expressly permitted herein any Confidential Information Licensee agrees to take all reasonable measures to protect the Confidential Information and to prevent unauthorized disclosure thereof which measures shall be at least as stringent as those measures Licensee takes to protect its own confidential information of like kind and which shall in no event be less than would be taken by a prudent business person in similar circumstances Without in any way limiting the foregoing Licensee shall restrict access to Confidential Information including the Software to Licensee employees and individual third party contractors who have executed a written agreement with Licensee sufficient to protect the Confidential Information in accordance with the provisions of this Agreement and who have a need to know to carry out the licenses granted herein Notwithstanding the foregoing all Confidential Information any and all documents and other tangible material and or objects containing or representing Confidential Information and any and all copies thereof shall be and always remain the property of Librestream or the Third Party Licensors as the case may be 6 REPRESENTATIONS AND WARRANTIES 6 1 Librestream warrants that the Librestream Software will perform in substantial conformance to the applicable Librestream published specifications for that Librestream Soft
13. 57 Users Contacts PackageS ese ee RR RE RE EE ER RE RE RR RE ERA AR RE Re ER RR Re RR RE Ee Ge RR RE Ee ee ER 58 Creating a New Users Contacts Package ee ee ee ee ee AR ke ee ee 58 View Existing Users Contacts Packages iii ees see ee ee ee ee ek ee ee Re ee ee ee 59 Modifying an Existing Users Contacts Package se see ee ee ee se ke ee ee ee 59 Maintaining the Users List esse EES AE GEGEE EER ESE WERE aaah 60 Maintaining the Contacts List ee se ee Re ee Ge Re ee ee ee ee Ge Re ee ee ee 63 Importing Users and Contacts eie ee se ee ee ee Ge Re ee ee GR ee ee Re ee ee ee 64 Media Configuration Packages iese ee ee ek KERE Ge Ge AE ER ER Re ee AE EE RR Ee Ge Ge ee 65 Librestream Onsight Management Suite 13 1 13 2 13 3 13 4 14 14 1 14 2 14 3 15 15 1 15 2 15 3 15 4 15 5 16 16 1 16 2 16 3 17 17 1 17 2 18 18 1 18 2 19 20 Creating a New Media Configuration Package esseere 65 View Existing Media Configuration Packages 66 Modifying an Existing Media Configuration Package iese se ees se ke ee ee ee 67 Maintaining the Media Configurations List ees se ee ee ek ee Ge Re ee ee ee 67 Software Package ee see RR RE EE ER RE RR RE ERA AR RE Re ER ER RR Re RR RE Ra Ge RR RE Re ee RR RE EER RR as 69 Adding a New Software Package ii ee se ee ee ee ee AA ek Ke ee Ge Re ee ee ee 69 View Existing Software PackageS iese ee esse ee es ee ke ee ee Ee ee ek ke ee ee G
14. Configuration Onsight Expert Allows you to apply a list of media configuration profiles to Onsight Expert endpoints These are described further in the Media Configuration Packages section on page 65 When an endpoint attempts to install a package it first retrieves the associated manifest file to determine whether the package contains any applicable software or configuration updates An endpoint will determine that a package needs to be installed if it meets the following conditions e The package contains software or configuration items that are supported by the endpoint e The individual version numbers of the items in the package differ from the currently installed items on the endpoint Although packages can be assigned names within Onsight Management Suite only the version number and type of a package are used by the endpoint to determine whether or not a package needs to be installed An endpoint will not be able to distinguish between two packages with the same version number and type even if they have different names 43 Librestream Onsight Management Suite 9 2 Software Update Jobs Software and configuration packages are distributed to Onsight endpoints through the creation of software update jobs A software update job defines a number of endpoints to be updated along with the packages to install to those endpoints When a software update job is created for an endpoint the endpoint will attempt to
15. Onsight device configuration packages and must be a valid Windows filename This name is used to identify the package when assigning it to an Onsight endpoint Version Enter the version of the Onsight device configuration package The version number is used by endpoints to determine whether or not this package has already been installed The default is 1 0 0 0 3 Inthe Configuration section navigate through the tabs and set up the desired Onsight device configuration 4 Click the Save button to save your changes and create the Onsight device configuration package 10 1 1 Importing Access Control Settings An Onsight device configuration package can contain an Access Control settings file which allows an administrator to control which Onsight device settings can be configured by users and administrators For more information on maintaining Access Control settings files refer to the Configuration Access Control section on page 96 gt To include Access Control in an Onsight device configuration package 1 Navigate to the Access Control tab in the Configuration section as shown in Figure 42 52 Librestream Onsight Management Suite Access Control Import New Settings Access Control Settings No Access Control settings have been imported Figure 42 Access Control Tab 2 Select the Include Access Control settings in this package checkbox 3 Click the Browse button and select the Access Con
16. Packages To view the list of Media Configuration packages in the system choose Media Configurations gt View Media Configuration Packages You will be presented with a list of all the of Media Configuration packages that were previously created as shown in Figure 52 Each item in the list displays the name of the package the version number of the package the date and time that the package was last modified and the number of media configurations currently configured in the package You can also create a new Media Configuration package by clicking the Create New button located at the bottom of the list Media Configuration Packages Package Name Version Last Modified Configurations Merge Method Low Bandwidth Profiles 3 0 0 1 11 26 2009 11 58 36 AM 2 Merge Only save package delete Reset to Default 1 0 0 0 11 26 2009 11 59 06 AM 1 Delete All save package delete Figure 52 View Media Configuration Package List From here you may perform a number of tasks on each package e Save Package allows you to download a ZIP file containing a Media Configuration package This ZIP file contains both the package manifest and the package archive You can extract these two files to a standalone web server which the Onsight Expert client software can be configured to query e Delete removes the package from the system If a Media Configuration package is a member of an active update job it cannot be deleted and its delete link will be replaced by
17. RR Re RE ER EER RR RE Re ER RR RE Ee ee RR Rae RR RE Ee ee 100 Librestream Contact Information esse ee Re EE ER RE RR RE ER ER AR RE Re EE RR RR RR RE Rea 107 Librestream Onsight Management Suite Figures Figure 1 Server Manager Ese eek Ee Gee ke aei De Sk EE Dae EG ek Ee Ke EE WEN Ee GE Bee AK EE ede 5 Figure 2 Add Roles Wizard sees SE ENE Gene EDE Re sak ESE NE Re ese EKG Ee Ee Ke Ee de 6 Figure 3 Select Server RoleS cc ccccesicrtesesecseeseeessncensesesceseeeseceneennecteseeceennertense Figure 4 Select Role Services Figure 5 ASP NET Role Services Confirmation esenee 7 Figure 6 Logging In to Onsight Management Suite see ee ee ee ee ee ee ee 8 Figure 7 General Settings iese ee ee ee ee Ee AA ee ee ee Re ee ee ee ee ee ee ee Re ee ee ee 9 Figure 8 Service Settings iese ee ee ee ee Re ee Re AR ee AR Re ee Re ee ER ee ee ee Re ee ee ee 10 Figure 9 Web Service SettiNgS ees ees se ee Ge ee ee AR Ke ee Ge ee ee ee ee ee Ke ee ee 11 Figure 10 Activation iese se ee ee ee ee ee ee Ee AA ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee eke ee ee 12 Figure 11 Manual ActivatiON ees see ee ee ee ee ee ee ee ee ee Ke ee ee ee ee ee ee ee Ke ee ee 13 Figure12 Activation Status iss ER be ee bee ERK Ee ER Ng Se A egg boge es egg eke 13 Figure 13 Web Service Connection SettingS ee ee ee ee Ge ee ee ee ee ee 15 Figure 14 Windows Compon
18. Table Locked Call Pending Activation Sub Group License Activation Days Sariai Bumbar Server mma Status Remaining Licensed ONSIGHTEXPERTPC Activated 9 A JOHNPC Activated 3 D 7 HI Waiting for Endpoint Cancel Figure 60 Onsight Expert Activation Status The Onsight Expert Activation Status page contains a table of all Onsight Expert endpoints currently managed by Onsight Management Suite along with their current software activation status Each entry in the table will contain the information described in Table 35 Table 35 Onsight Expert Activation Status Table Columns Name The name of the endpoint This will typically be the Device Computer Name of the endpoint Activation Status The current activation status of the endpoint Activated Trial or Unknown Days Remaining The number of trial days remaining if the endpoint is in trial mode Serial Number The serial number of the Onsight Expert endpoint This will typically be the activation key that was used to activate the endpoint Server Licensed Whether or not the endpoint is server licensed Locked Call License If the endpoint is server licensed and has locked a call license the icon will be displayed Hovering over the icon with the mouse pointer will display the locked call license ID Pending Activation If there is a pending activation job scheduled for the endpoint the status of
19. Table 30 Call Records EER gese ER ee Ee dan see eg eke dk See Re EE tease 76 Table 31 Media Stream Records iese ee se ee ee Re ee Re ee ee ee ee Re ee ee ee Re ee 78 Table 32 Conference Records i e ies sees Ee Se EE ER ee ee ee ER seed ee de Ke eed 79 Table 33 Endpoint Event Records iese sesse se ee es se ee ee ee ee ee ee ee ee ee ke ee ee ee de ee ee ee ee 79 Table 34 Clear Statistics Filter Parameters ees esse ee ee ek ee ee Ge Re ee ee ee ee ee ee 80 Table 35 Onsight Expert Activation Status Table ColumNnS ees ees ee ee ee ee 82 Table 36 Onsight Expert Activation Status Table Actions ees se ee ee ee ee ee ee ee 82 Table 37 Onsight Expert Activation Keys Table Columns ees se ees ee ee ee ee ee 84 Table 38 Onsight Expert Activation Key Actions ee ees se ee ee ee ee ee ee ke ee ee Ee de ee ee ee ee 84 Table 39 Onsight Expert Activation Job Settings iese ee ese ee ee ee ke ee ee ee ee ee ee ee 85 Table 40 Activation Conditions see ee ek ee Ge Re ee ee AR ee ee Re ee ee ee ee ee ee ee 87 Table 41 Pending Activation Status ColumnNS see ee ee ee ee Re ee ee AR ee ee 88 Table 42 Add Release Key SettingS iese ee se Re ee ee AR ee ee Re ee ee Ee ee ee ee ee 90 Table 43 Onsight Expert Release Key Actions ee ee ee ee ee Re ee ee ee ee ee ee 91 Librestream Onsight Management Suite Table 44 Release Key Import Options ee ee ee ee AR e
20. allowing an administrator to immediately assign activation keys monitor system status and collect usage statistics from newly installed Onsight Expert endpoints 16 3 1 Creating an Onsight Expert Custom Install File 2 To create an Onsight Expert custom install file 1 Choose License Management gt Create Onsight Expert Custom Install You will be presented with the Create Onsight Expert Custom Install wizard as shown in Figure 71 Create Onsight Expert Custom Install Generate Custom Install for Onsight Expert This feature allows you to package Onsight Expert settings that will be automatically applied when the product is installed Step 1 Choose which features to include in the Custom Onsight Expert Installer and hit the Export button Step 2 Save the resulting file to a convenient location and place it in the same folder as the Onsight Expert setup files Figure 71 Custom Install Wizard 2 After reviewing the instructions click the Next button to continue 3 Select whether to automatically configure the Onsight Expert to connect to the Web Service interface Choose Skip if you do not wish to add Web Service settings to the file otherwise choose Configure Remote Web Service and click Next to continue If you chose Skip proceed to step 5 4 You will be presented with the screen shown in Figure 72 Enter the settings that the Onsight Expert will use to connect to the Web Service and click Next to continue 92 L
21. an Onsight Expert endpoint 3 Inthe Upload New Software Package section click the Browse button and select the ZIP archive of the software package you want to upload 4 Click the Upload button to upload the package to the server Once the package has been uploaded successfully you will see its details listed in the Package Details section li Depending on its size uploading a package may take up to a few minutes The progress of the upload will be shown in a popup window 5 Click the Save button to save your changes and create the Software package 14 2 View Existing Software Packages To view the list of Software packages in the system choose Package Management gt Software Updates gt View Software Update Packages You will be presented with a list of all the Software packages that were previously created as shown in Figure 56 Each item in the list displays the name of the package the type of endpoint the package can be installed on the version number of the package the last modified time of the package and any comments contained in the package manifest You can also add a new Software package by clicking the Add Package button located at the bottom of the list Software Update Packages Package Name Type Version Last Modified Comments OE 4 0 0 oo 4 0 0 0 11 3 2009 4 39 13 PM ae an e delete Onsiaht Device 3 98 ONS AT Device 39800 10 9 2009 08 03PM ASe see ihe release notes for a eee d vee oe 3
22. and must pay additional license fees 13 GENERAL PROVISIONS 13 1 Licensee shall not assign or otherwise transfer this Agreement or any of its rights and or obligations hereunder whether in whole or in part including by operation of law without the prior express written consent of Librestream 13 2 Licensee hereby acknowledges that its breach of this Agreement may cause irreparable harm and significant injury to Librestream and or one or more of the Third Party Licensors in an amount that may be difficult to ascertain and for which a remedy at law may be inadequate Accordingly Licensee agrees that in addition to any other rights and remedies it may have Librestream shall have the right to seek injunctive relief in any court of competent jurisdiction to enforce Licensee s obligations under this Agreement 13 3 This Agreement shall be construed and governed by the laws in force in the province of Manitoba excluding its conflict of laws rules The parties consent to the jurisdiction of all the courts in Manitoba and agree that except for requests for injunctive relief pursuant to Section 13 2 venue shall lie exclusively in Manitoba THE PARTIES EXCLUDE IN ITS ENTIRETY THE APPLICATION TO THIS AGREEMENT OF THE UNITED NATIONS CONVENTION ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS 13 4 When any notice is required or authorized hereunder such notice shall be given in writing by recognized delivery service or personal delivery addressed to the
23. by any column in order to assist in locating an endpoint in the table Filtering is performed using the filter row located just below the column headings in the table gt To filter the Managed Endpoints table 1 Locate the column you wish to filter the table by 34 Librestream Onsight Management Suite 2 In some cases the list of available filter values for that column will be provided in a drop down list If so choose the desired value from the list The filter will be applied and only endpoints that match the filter will be displayed in the table 3 If the column does not provide a list of available values to filter by you must type a filter value into the corresponding edit box Type the first few characters of the value you wish to filter by and either press the Enter key or wait for a moment for the filter to be applied automatically 4 Once the table has been filtered by the chosen column you can further refine the filter using additional columns by repeating steps 1 3 5 Click the Clear link in the filter row to clear the filter when you are finished Oo Filtering the Managed Endpoints table will not clear which endpoints in the table are selected To view the number of currently selected endpoints locate the Selected count to the top right of the table i When manually entering a filter value the or characters can be used as wildcards 8 2 Endpoint Groups In addition to filtering the Ma
24. configurations present on the endpoint with the same name as a configuration in the package will be replaced with the settings defined in the package e Any configurations in the package that do not exist on the endpoint will be added to the endpoint e Any configurations on the endpoint that do not exist in the package will be maintained Deleting configurations on an endpoint before the above rules are applied can be accomplished by configuring the package s Merge Method setting as described in Table 26 13 1 Creating a New Media Configuration Package gt To create a new Media Configuration package 1 Choose Package Management gt Media Configurations gt Add Media Configuration Package You will be presented with the New Custom Media Configuration Package screen as shown in Figure 51 New Custom Media Configuration Package Identification Package Name Low Bandwidth Profiles Version 3 0 0 1 Merge Method Merge Only v Copy From Blank wl Figure 51 New Media Configuration Package 2 Enter the information that is required to identify the new Media Configuration package in the Identification section shown in Table 26 Table 26 Media Configuration Package Identification Package Name Enter the name of the package This name must be unique to all Media Configuration packages and must be a valid Windows filename This name is used to identify the package when assigning it to an Onsight Expert endpoint
25. contact the package server to download and install the update the next time it communicates with the server over either the Web Service or SNMP interfaces For a software or configuration update to proceed e The endpoint must not already be performing a software update or activation job e The endpoint must not be in a call recording or playing back a recording e Ifthe endpoint is an Onsight device it must be connected to an external power source A software update job will be considered successful if upon completion the version numbers of the installed software and configuration items on an endpoint match the version numbers of all items in the packages assigned to the update job If for some reason the update job should fail for an endpoint the update job will be reattempted up to a configurable number of times 9 2 1 Configuring Software Update Job Settings 2 To configure software update job settings 1 Choose Options gt Service Settings You will be presented with the Service Settings screen as shown in Figure 8 2 Locate the Update Job Configuration section 3 Configure the software update jobs settings described in Table 14 as required Table 14 Update Job Settings Update Retry Interval The time to wait between failed update job attempts in seconds Maximum Retry Attempts The number of times to automatically attempt an update job 4 Click Save to save your changes do After the Update Re
26. ee 43 Table 14 Update Job Settings eie ees se ee ee ek ee ee Ee Re ee be AA AR Ke ee ee ee ee ee 44 Table 15 Update Jobs Table ColumNS ee ee ee ee ee AA ER Ke ee ee ee ee ee ee 47 Table 16 Update Jobs Actions 0 0 ee se ee ee AA ek ee ee Re ee ee AA ek Ke ee ee Ge ee ee ee ee 47 Table 17 Update Job Endpoints Columns ee esse ee ee ee Re ee Ge Re ee ee ee ee ee ee ee 49 Table 18 Onsight Device Configuration Package Identification eee 52 Table 19 Onsight Expert Configuration Package Identification 0 0 0 eee 56 Table 20 Users Contacts Package Identification c ee ee ee ee ee ee ee AR ee ee 58 Table 21 New User Identification ee se ee ee ek ee ee Re ee Re AA ee Ke ee ee ee ee ee ee 62 Table 22 User SIP Settings sinrang EKS GER ESE BR GEBOER Ek GR eg ER Ee Ee 62 Table 23 User CUPS SettingS sesse Reese ENE aana GE AK GED Gee GEREG ee 62 Table24 User FIPS SettiNgS iii iss es HE BERGE iiaia Bek esse Pk Ge aa eg 62 Table 25 New Contact ldentificatiON iese ee ee ee ee AR ee ee Re ee ee ee ee ee ee ee 63 Table 26 Media Configuration Package Identification ee ee se ee ee Re ee 65 Table 27 New Media Configuration Identification ee ee ee Re ee Ee AR ee ee 68 Table 28 Software Package Identification ee se ee ee ek ee ee Re ee ee AR ee ee 70 Table 29 Statistics Filter Parameters sees ss ees se ee ee Ee ek ee ee Ge Re ee ee ee ee ee ee ee 74
27. generate the Onsight Expert custom install file Generate Custom Install for Onsight Expert Click Export to create the configuration XML file Click Previous to change settings Click Exit Wizard to exit the custom install wizard Figure 75 Custom Install Export 10 You will be prompted by your browser to save the resulting Onsight Expert custom install file named mca_config xml Take note of the location where the file is saved since you will need to copy it alongside the Onsight Expert setup files as described in the Deploying an Onsight Expert Custom Install File section on page 94 16 3 2 Deploying an Onsight Expert Custom Install File To apply the settings contained in an Onsight Expert custom install file the file must be copied alongside the Onsight Expert installation files This can be done in either one of two ways by creating a shared network directory from which client computers will install the Onsight Expert or by creating a custom installation CD gt To create a shared network directory for installing Onsight Expert 1 Create a shared installation directory on a server from which the client computers can install Onsight Expert 2 Copy the contents of the OnsightExpert subdirectory from a standard Onsight Expert installation CD to the shared installation directory 3 Copy the mca_config xml file that was created using the steps described in the Creating an Onsight Expert Custom Install File section on pa
28. increases the speed of discovery and a lower number reduces network traffic 3 Click the Save button to save your changes 7 3 2 2 Creating an SNMP Discovery Range To add an SNMP discovery range to the system 1 Choose Managed Endpoints gt SNMP Discovery You will be presented with the SNMP Discovery screen as shown in Figure 23 SNMP Discovery Status Running Last Discovery Started 11 18 2009 10 38 28 AM Addresses Searched 4 Next Discovery Round Start Discovery Delete Reload Table add QO Starting IP Address Ending IP Address SNMP Community go 192 168 1 1 192 168 1 100 public modify delete Fi 192 168 1 1 192 168 1 100 librestream modify delete Figure 23 View SNMP Discovery List 2 Click the Add button at the top of the SNMP discovery list You will be directed to an Add SNMP Discovery Range screen similar to the one in Figure 24 30 Librestream Onsight Management Suite Add SNMP Discovery Range SNMP Discovery Range Starting IP Address 192 168 2 1 Ending IP Address 192 168 2 100 SNMP Community librestream Save Cancel Figure 24 Add SNMP Discovery Range 3 Enter the information required to identify the discovery range listed in Table 9 Table 9 New SNMP Discovery Range Identification Starting IP Address Enter the first IP address in the discovery range Ending IP Address Enter the final IP address in the discovery range
29. interface is encrypted using a shared encryption key When Onsight Management Suite is installed it will use the following encryption key by default PqojYOjHe5MwTuB9Az178pNKCnk4ZJ3fD5xe It is strongly recommended that you change the encryption key to prevent unauthorized access to the Web Service interface gt To change the Web Service encryption key 1 Choose Options gt Web Service Settings You will be presented with the Web Service Settings screen shown in Figure 9 Enter the new encryption key into the Encryption Key field Click the Save button to save your changes 15 Librestream Onsight Management Suite i You will have to manually change existing Onsight device and Onsight Expert configuration packages to use the new encryption key d The encryption key on the Web Service Connection Settings screen will automatically be changed to match the newly configured key 5 1 3 Configuring Web Service Management Settings 1 Choose Options gt Service Settings You will be presented with the Service Settings screen as shown in Figure 8 2 Locate the Web Service Management Configuration section 3 Configure the Web Service management settings described in Table 3 Table 3 Web Service Management Settings Auto register Enable this option to automatically add endpoints that connect over the Web Unrecognized Endpoints Service interface to the database Endpoint Identification The identi
30. libbrestream Figure 19 SNMP Service Community In order to monitor the status of an endpoint the community must be created with at least READ access In order to apply software updates the community must be created with READ WRITE access Configure the list of permitted SNMP managers for the host computer To do this select Accept SNMP Packets from these hosts on the Security tab To add the Onsight Management Suite server to the list of permitted hosts click the Add button and enter the host name or IP address of the server By default your host machine may already be accepting SNMP packets from all hosts For security reasons we recommend that you explicitly allow SNMP packets only from certain hosts 6 2 2 3 Firewall Configuration If Windows Firewall third party firewall software or another Internet security suite is running on the Onsight Expert computer SNMP packets may be blocked from entering the system You will need to configure a firewall exception to allow UDP packets through on port 161 6 2 2 4 SNMP Service Registry Settings When the Onsight Expert client software is installed it sets up all necessary registry entries that are required for the Librestream SNMP agent to be loaded onto the system However if the SNMP service is removed and reinstalled at a later date these registry entries may need to be reapplied manually 2 To re apply the SNMP registry settings 1 2 Login to the Onsight Expert compu
31. manifest xml file that corresponds to the package and press Select File Press the Search button The Configuration Access Control package will be listed in the available packages window Press the Download button to download the package Press the Install button to install the package to the device 97 Librestream Onsight Management Suite 18 Maintenance The Onsight Management Suite database contains the list of managed endpoints software update and activation jobs service settings and collected endpoint usage statistics You may wish to create a backup copy of the database that can be restored in the case of a hardware failure on the server 18 1 Backing up the Database gt To create a backup of the Onsight Management Suite database The Onsight Management Suite Windows Service must be stopped in order to create a backup of the database During that time the User Interface will be inaccessible and Onsight endpoints will not be able to report system status or usage Statistics to Onsight Management Suite It is recommended that database backups be performed during off peak hours 1 Navigate to Control Panel gt Administrative Tools gt Services This will bring up the Services control panel as shown in Figure 77 u Services File Action View Help ea B 2 Sy Services Local Services Local Name By IPSEC Services Status Started Description Manages I Startup Type Automatic LogOnAs Loca
32. that you wish to add to the software update job and click Next o If you navigated to the Create Software Update Job Wizard from the Managed Endpoints page the endpoints selected on that page will be pre selected for you in the Select Endpoints table 5 You will be presented with the Select Packages step as shown in Figure 37 45 Librestream Onsight Management Suite Step 3 Select Packages Software Update Packages Onsight Expert None v Onsight Device None v Configuration Packages Onsight Expert None Onsight Device L None Users Contacts Packages Users Contacts Default Contacts 1 0 0 0 _ oe Media Configuration Packages Media Configurations None wal Figure 37 Select Packages 6 Select the packages you wish to add to the software update job You can choose one of each type of available package Selected packages will be installed on every supported endpoint assigned to the update job If a f particular package is not installable on an endpoint for example attempting to install an Onsight Expert configuration package onto an Onsight device endpoint it will be ignored by that endpoint when the update job is initiated 7 Click Finish to create the software update job You will be redirected to the Update Jobs page where you can view the status of your software update job 9 2 3 Viewing Existing Software Update Jobs To view the list of software update j
33. the icon 66 Librestream Onsight Management Suite 13 3 Modifying an Existing Media Configuration Package To modify an existing Media Configuration package locate it in the list and click its name You will be taken to a screen similar to the one shown in Figure 53 Modify Media Configuration Package Low Bandwidth Profiles Identification Package Name Low Bandvidth Profiles Version 3 0 0 1 Merge Method Merge Only Mi Save Cancel Configurations Custom Profile Name LowBitrate Figure 53 Modify Media Configuration Package The name of the package that you are modifying is shown at the top of your screen From here you can change the name or version number of the Media Configuration package Modify the fields as required and click Save to save your changes o The version number of a Media Configuration package should be changed whenever new configurations are added to the package If the version number is not changed Onsight Expert endpoints with the same version number will fail to download and install the package if an update is attempted If a Media Configuration package is a member of an active update job it cannot be modified You can still view the package by clicking its package name in the Media Configuration package list but you will not be able to make or save changes to the package 13 4 Maintaining the Media Configurations List Below the Identification section
34. the Create Onsight Expert Activation Job Wizard from the View Onsight Expert Activation Status page the Onsight Expert endpoints selected on that page will be pre selected for you in the Select Onsight Experts table i Onsight Expert with pending activation jobs will not be shown in the Select Onsight Experts table 3 You will be presented with the Activation Conditions step as shown in Figure 64 Step 2 Activation Conditions Activate the Onsight Expert if it meets at least one of the following conditions Activate if the Onsight Expertis in Trial Mode Cl activate if the Onsight Expertis Server Licensed C Activate if the Onsight Expert is already Activated change the existing serial number Figure 64 Activation Conditions 4 Select the conditions under which the Onsight Experts should be activated with their assigned activation keys and click Next The conditions are described in detail in Table 40 The selected activation conditions will be evaluated against the status of the selected Onsight Expert endpoints the next time they report to Onsight Management Suite over the Web Service 86 Librestream Onsight Management Suite interface If none of the selected conditions are met by an endpoint the activation job will be marked completed and the message Activation of this endpoint was not required will be added to the endpoint s activation job history log Table 40 Activation Conditions Activate i
35. the Onsight System Administration Manual 12 5 2 Modify an Existing Contact To modify an existing contact locate it in the Shared Contacts table and click its name You will be directed to the Modify Contact screen where you can change any of the details for the contact 12 5 3 Deleting a Contact To delete a contact from the package locate it in the Shared Contacts table and click the corresponding delete link 12 6 Importing Users and Contacts Users and contacts can also be imported into an existing package by using the Import Users and Contacts interface gt To import an XML file containing users and contacts 1 Click the Browse button You will be presented with a file selection dialog 2 Choose an XML file containing the users and contacts to import This can be any users and contacts file previously exported by an Onsight Expert application or Onsight Management Suite 3 Click Import The users and contacts are imported into the package using the rules described on page 58 64 Librestream Onsight Management Suite 13 Media Configuration Packages Onsight Management Suite allows administrators to create Media Configuration packages that can be applied to Onsight Expert software client endpoints A media configuration defines a set of video properties for a particular media stream When a Media Configuration package is applied to an Onsight Expert endpoint the following rules are applied by default e Any
36. the login screen in Figure 6 At the top of the page the name of the application is displayed along with the product s activation status see Activating Onsight Management Suite on page 11 Immediately below the activation status is the menu bar which is used to navigate between sections of the User Interface Lastly the title of the page or section that you are working on and the content of that section will be displayed directly below the menu To get started with the software log in to the User Interface using the default user name and password as follows User Name admin Password admin To avoid unauthorized access to the software you should change this password immediately after logging in for the first time as described in Changing the Administrator Password on page 9 Librestream Onsight Management Suite 4 2 First Time Configuration After logging in for the first time you will need to configure a few items within Onsight Management Suite before it will become fully operational There are three steps reguired in the configuration process changing the administrator password configuring the package server URL and configuring the Windows Service host name and port 4 2 1 Changing the Administrator Password gt To change the administrator password 1 Choose Options gt General Settings This will take you to the General Settings configuration page shown in Figure 7 2 Locate the Change Password section and ente
37. to their default values include a default settings file in a new Onsight Expert configuration package and install it to the endpoint 11 2 View Existing Onsight Expert Configuration Packages To view the list of Onsight Expert configuration packages in the system choose Package Management gt Onsight Expert Configurations gt View Onsight Expert Configuration Packages You will be presented with a list of all of the Onsight Expert configuration packages that were previously created as shown in Figure 45 Each item in the list displays the name of the package the version number of the package and the last modified time of the package You can also create a new Onsight Expert configuration package by clicking the Create New button located at the bottom of the list 56 Librestream Onsight Management Suite Onsight Expert Configuration Packages Package Name Version Last Modified Default 1 0 0 0 11 26 2009 11 49 30 AM save package delete SetAccessControl 2 0 0 1 11 26 2009 11 49 44 AM save package delete Create New Figure 45 View Onsight Expert Configuration Package List From here you may perform a number of tasks on each package Save Package allows you to download a ZIP file containing an Onsight Expert configuration package This ZIP file contains both the package manifest and the package archive You can extract these two files to a standalone web server which the Onsight Expert client software can be configured t
38. to contact the activation server to activate itself with the new key The reason for the failure will be reported to Onsight Management Suite as No activations remaining 16 1 3 Onsight Expert Activation Jobs Activation keys are assigned to Onsight Expert endpoints through the creation of activation jobs For an activation job to proceed e The endpoint must not already be performing a software update or activation job e The endpoint must not be in a call recording or playing back a recording e The endpoint must be communicating with Onsight Management Suite over the Web Service interface When an activation job is initiated for an Onsight Expert endpoint Onsight Management Suite will provide the endpoint with its assigned activation key The Onsight Expert endpoint will then communicate over the Internet with the activation server to attempt to activate itself with the new key If for some reason activation should fail the activation job will be re attempted up to a configurable number of times 16 1 3 1 Configuring Onsight Expert Activation Job Settings 2 To configure Onsight Expert activation job settings 1 Choose Options gt Service Settings You will be presented with the Service Settings screen as shown in Figure 8 2 Locate the Activation Job Configuration section 3 Configure the Onsight Expert activation job settings described in Table 39 as required Table 39 Onsight Expert Activation Job Settings
39. with the Onsight Expert Activation Status page as shown in Figure 60 If an Onsight Expert endpoint has a pending activation job scheduled for it the status of the activation job will be displayed in the Pending Activation column of the Onsight Expert Activation Status table Clicking the icon next to the pending activation status will display a popup window containing more detailed information as shown in Figure 67 Pending Activation Status x Activation Key 123456 Abcdefgh Type Activation Status Waiting for Endpoint Offline Last Attempt Initiated 7 8 2010 3 08 13 PM Last Attempt Result Invalid activation key Next Attempt Attempts 1 Conditions Server licensed Figure 67 Pending Activation Status The Pending Activation Status window displays detailed information about a pending activation job for an endpoint as described in Table 41 d Detailed activation job status can also be viewed on Activation tab of the Endpoint Details page for an endpoint as described in the Activation section on page 41 Table 41 Pending Activation Status Columns Activation Key The activation key assigned to the endpoint Type The type of activation key Currently only keys of type Activation are supported Status The status of the activation job for that endpoint which will be one of the following e Waiting for Endpoint Onsight Management Suite is ready to initiate the next activati
40. you selected during installation 4 Click the Save button to save your changes gt To configure the Web Service to connect to the Windows Service 1 Choose Options gt Web Service Settings You will be presented with the Web Service Settings screen shown in Figure 9 10 Librestream Onsight Management Suite Web Service Settings Encryption Key Encryption Key PqojYOjHeSMviTuB9Az17 8pNKCnk4ZI3fDSxe Default encryption key PqojYOjHeS5MwTuB9Az178pNKCnk4ZJ3fDSxe Remember to update configuration packages with the new encryption key Windows Service Connection Settings Service Host Name localhost Service TCP Port 9090 Figure 9 Web Service Settings 2 Locate the Windows Service Connection Settings section 3 Inthe field labeled Service TCP Port enter the TCP port you selected during installation 4 Click the Save button to save your changes Since the User Interface and Web Service will be running on the same server as the Windows Service the Service Host Name should typically be left at the default setting of localhost 4 3 Activating Onsight Management Suite The first time you install Onsight Management Suite it will run in trial mode for a limited time After that time you must activate the product in order to continue using it Activation can be done in one of two ways online or manually The online method is normally more convenient but requires that the server running Onsight M
41. 0 01 05 00 00 49 00 00 49 00 00 16 00 00 18 Direction Outgoing Incoming Outgoing Incoming Incoming Outgoing Local IP 192 168 1 174 192 168 1 159 192 168 1 174 192 168 1 159 192 168 1 141 192 168 1 174 u 2 Figure 58 View Export Statistics 2 Select which type of statistics to view from the Statistics Type section These are described in more detail in the Interpreting Statistics section on page 76 3 From the Filter Parameters section setup the filter parameters that will be used to display the collected statistics as described in Table 29 Table 29 Statistics Filter Parameters Date Range The range of dates to view statistics for The date range can be specified in one of two ways e Date recorded by endpoint display statistics that were recorded by the endpoint between the specified dates e Date reported to server display statistics that were reported to Onsight Management Suite between the specified dates Time Zone Display statistics using either the Onsight Management Suite server s time zone or Coordinated Universal Time UTC User Names Enter a comma separated list of user names to filter statistics by 74 Librestream Onsight Management Suite Endpoints Only display statistics that were reported by the specified endpoints The default is to view statistics reported by any endpoint If both the endpoint and user name filter parameters are specif
42. 25 16 083 1000042 76528 T Do not show me this console at logon Security Information Vi Go to Windows Firewall Windows Firewall on E configure updates Check for New Roles Windows Updates Run Security Configuration Wizard Last checked for updates Never ES Configure IE ESC Last installed updates Never 1E Enhanced Security Configuration On for Administrators Esc On for Users Roles Summary A Roles 1 of 16 installed 4 IEJ EY Last Refresh 11 24 2009 1 49 30 PM Configure refresh Figure 1 Server Manager 2 Select the Action gt Add Roles menu item to bring up the Add Roles Wizard as shown in Figure 2 Librestream Onsight Management Suite Add Roles Wizard Progress Results 3 Follow the prompts to the Select Server Roles step and enable the Web Server IIS option in the list of This wizard helps you install roles on this server You determine which roles to install based on the tasks you want this server to perform such as sharing documents or hosting a Web site Before you continue verify that e The Administrator account has a strong password e Network settings such as static IP addresses are configured The latest security updates from Windows Update are installed If you have to complete any of the preceding steps cancel the wizard complete the steps and then run the To continue dick Next IT Skip this page by default lt Previous sees Install Cancel Figure 2 A
43. 98 54 3 10 9 2009 2 41 10 PM Pee rig a delete ee en AO 399574 9 21 2009 4 19 48 PM dees ae EA or delete Add Package Figure 56 View Software Package List From here you may perform the following of tasks on each package e Delete removes the package from the system If a Software package is a member of an active update job it cannot be deleted and its delete link will be replaced by the icon 70 Librestream Onsight Management Suite 14 3 Modifying an Existing Software Package To modify an existing Software package locate it in the list and click its package name You will be taken to a screen similar to the one shown in Figure 55 The name of the package that you are modifying is shown at the top of your screen From this screen you can change the name of the Software package Modify the fields as required and click Save to save the changes If a Software package is a member of an active update job it cannot be modified You can still view the package by clicking its package name in the Software package list but you will not be able to make or save changes to the package 71 Librestream Onsight Management Suite 15 Statistics Collection Onsight Management Suite can be configured to collect usage statistics from Onsight endpoints over the Web Service interface Collected statistics include conference call media stream and endpoint event statistics Statistics are stored in the Onsight Management Suite databas
44. AM REGARDING ANY THIRD PARTY SOFTWARE IF AND TO THE EXTENT THAT ANY THIRD PARTY SOFTWARE LICENSE AGREEMENT IS ATTACHED TO THIS AGREEMENT AS A SCHEDULE OR IS EXPRESSLY REFERENCED IN ANY SCHEDULE TO THIS AGREEMENT LICENSEES SHOULD CAREFULLY REVIEW ANY SUCH THIRD PARTY SOFTWARE LICENSE AGREEMENT TO DETERMINE WHETHER OR NOT ANY REPRESENTATION OR WARRANTY IS PROVIDED TO LICENSEE IN RESPECT OF THE THIRD PARTY SOFTWARE THAT IS THE SUBJECT OF SUCH THIRD PARTY SOFTWARE LICENSE AGREEMENT OTHERWISE ALL THIRD PARTY SOFTWARE IS PROVIDED AS IS WITHOUT ANY REPRESENTATION WARRANTY OR CONDITION OF ANY NATURE OR KIND WHATSOEVER 6 4 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND SUBJECT ONLY TO THE LIMITED WARRANTY IN SECTION 6 1 IN THE CASE OF THE LIBRESTREAM SOFTWARE AND TO ANY EXPRESS PROVISION TO THE CONTRARY IN ANY THIRD PARTY SOFTWARE LICENSE AGREEMENT WHICH SUCH PROVISION SHALL BE CONFINED TO THE THIRD PARTY SOFTWARE AND THE THIRD PARTY LICENSOR THAT ARE THE SUBJECT OF THAT THIRD PARTY SOFTWARE LICENSE AGREEMENT LIBRESTREAM AND THE THIRD PARTY LICENSORS EXPRESSLY DISCLAIM ALL OTHER REPRESENTATIONS WARRANTIES AND CONDITIONS WHETHER EXPRESS OR IMPLIED IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WITHOUT LIMITATION QUIET ENJOYMENT NON INFRINGEMENT OF THIRD PARTY INTELLECTUAL PROPERTY RIGHTS AND THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY MERCHANTABLE QUALITY AND FITNESS FOR A PARTICULAR PURPOSE IN PARTICULAR NEITH
45. Contacts Identification Package Name Default Contacts Version 1 0 0 0 Save Cancel Import Users and Contacts Browse Users User Name Full Name Reset Existing Password admin The Administrator o Create New User Shared Contacts Name Address Type John Smith 192 168 1 44 Onsight Device delete Create New Contact Figure 48 Modify Users Contacts Package The name of the package that you are modifying is shown at the top of your screen From this screen you can change the name and version number of the Users Contacts package Modify the fields as required and click Save to save the changes d The version number of a Users Contacts package should be changed whenever new users or shared contacts are added to the package If the version number is not changed Onsight endpoints with the same version number will fail to download and install the package if an update is attempted d If a Users Contacts package is a member of an active update job it cannot be modified You can still view the package by clicking its package name in the Users Contacts package list but you will not be able to make or save changes to the package 12 4 Maintaining the Users List Below the Identification section is the list of users that are configured for the Users Contacts package The table displays the User Name of each user the Full Name of the user column indicating whether or not a user s password or F
46. Create New button located at the bottom of the list Users Contacts Packages Package Name Version Last Modified Users Contacts Default Contacts 1 0 0 0 11 26 2009 11 53 38 AM 1 0 save package expor to file delete Warehouse Contacts 2 0 0 0 11 16 2009 12 31 16 PM 1 0 save package exportto file delete Figure 47 View Users Contacts Package List From here you may perform a number of tasks on each package e Save Package allows you to download a ZIP file containing a Users Contacts package This ZIP file contains both the package manifest and the package archive You can extract these two files to an SD card for manual installation of the package to Onsight endpoints or to a standalone web server which Onsight endpoints can be configured to query e Export to File allows you to download an encrypted version of a package s Users Contacts XML file This file can be imported into Onsight endpoints without using the software update interface e Delete removes the package from the system If a Users Contacts package is a member of an active update job it cannot be deleted and its delete link will be replaced by the amp icon 12 3 Modifying an Existing Users Contacts Package To modify an existing Users Contacts package locate it in the list and click its package name You will be taken to a screen similar to the one shown in Figure 48 59 Librestream Onsight Management Suite Modify Users Contacts Package Default
47. ER LIBRESTREAM NOR ANY THIRD PARTY LICENSOR REPRESENTS OR WARRANTS THAT THE FUNCTIONALITY OF THE SOFTWARE WILL SATISFY ANY OR ALL OF LICENSEE S REQUIREMENTS THAT THE SOFTWARE WILL WORK IN COMBINATION WITH ANY HARDWARE OR SOFTWARE PRODUCTS 103 Librestream Onsight Management Suite PROVIDED BY THIRD PARTIES THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE OR THAT ALL ERRORS OR DEFECTS IN THE SOFTWARE WILL BE CORRECTED SOFTWARE UPDATES IF ANY WILL BE PROVIDED AT THE SOLE DISCRETION OF LIBRESTREAM LICENSEE ACKNOWLEDGES AND AGREES THAT SOFTWARE IN GENERAL IS NOT ERROR FREE AND THAT THE EXISTENCE OF MINOR ERRORS OR DEFECTS IN THE SOFTWARE DOES NOT MEAN THAT THE SOFTWARE DOES NOT PERFORM IN SUBSTANTIAL CONFORMANCE WITH ITS APPLICABLE PUBLISHED SPECIFICATIONS NEITHER LIBRESTREAM NOR ANY THIRD PARTY LICENSOR SHALL BE RESPONSIBLE FOR THE RECONSTRUCTION OF ANY CORRUPTED OR LOST DATA FILES 6 5 Librestream reserves the right to at any time provide a limited warranty for any Librestream Software that is different from the limited warranty set forth in Sections 6 1 and 6 2 The text of any such different limited warranty will be included with that Librestream Software regardless of whether that Librestream Software is embedded in a Librestream Product is provided to Licensee on CDROM or is downloaded by Licensee In the event of any inconsistency between any such other limited warranty and the limited warranty set forth in Sec
48. F THESE TERMS AND CONDITIONS THEN LIBRESTREAM IS NOT WILLING TO LICENSE ANY OF THE SOFTWARE TO THAT LICENSEE OR TO ALLOW THAT LICENSEE TO USE ANY OF THE SOFTWARE OR ANY LIBRESTREAM PRODUCT IN SUCH A CASE a DO NOT DOWNLOAD INSTALL OR USE ANY SOFTWARE AND b IF YOU HAVE ALREADY ACQUIRED THE SOFTWARE RETURN THE SOFTWARE FOR A FULL REFUND OR IF THE SOFTWARE IS SUPPLIED AS PART OF A LIBRESTREAM PRODUCT RETURN THAT LIBRESTREAM PRODUCT FOR A FULL REFUND 1 DEFINITIONS 1 1 Agreement means this End User License Agreement including any Schedule attached hereto 1 2 Computer means any electronic device that accepts information in digital or similar form and manipulates it for a specific result based on a sequence of instructions 1 3 Confidential Information means a the Software and any portions components or sub files thereof b the structure sequence internal design and organization of the Software and the concepts methods of operations and ideas disclosed therein together with all associated interface information c any trade secrets relating to the Software and or any Librestream Product d any tangible items marked confidential or with a similar designation by Librestream or any of its distributors or other representatives or by any Third Party Licensor and or any information disclosed visually or verbally and identified by Librestream or any such distributor or other representative as confidential at the time
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50. IPS settings will be reset when the package is installed and a list of actions that can be performed on the user 60 Librestream Onsight Management Suite 12 4 1 Create a New User 2 To create a new user 1 Click the Create New User link located below the Users table You will be presented with the Create New User screen shown in Figure 49 Modify Users Contacts Package Default Contacts Modify user john Identification User Name john Password eeecceee M Reset Existing Password First Name John Last Name Smith o Administrator URI john mydomain Q When modifying a user s password ensure that it meets the password policy on all endpoints where this package will be installed SIP Server Oo Enable SIP Registration Address User Name Password Type Digest Transport TCP v Cisco Presence Og Connect to Cisco Unified Presence Server Address SIP Proxy Domain FIPS Encryption User ID Password C reset Existing FIPS Settings Figure 49 Create New User 2 Inthe Identification section fill in the fields necessary for defining the new user as shown in Table 21 61 Librestream Onsight Management Suite Table 21 New User Identification User Name Use the name by which the user will be known on the system The user will enter this string of characters during login
51. MAY BE LIMITED IN THEIR APPLICATION TO LICENSEE AND DEPENDING ON LOCAL LAW LICENSEE MAY HAVE OTHER SPECIFIC LEGAL RIGHTS 10 TERM AND TERMINATION 10 1 The licenses granted pursuant to this Agreement are perpetual unless terminated earlier as specified herein Licensee may terminate the licenses and this Agreement at any time upon the provision of written notice to Librestream 104 Librestream Onsight Management Suite Without prejudice to any other right or remedy which may be available to Librestream the licenses and this Agreement shall immediately terminate without the necessity of any notice from Librestream in the event that Licensee a fails to comply with any provision of this Agreement or b makes any voluntary arrangement with its creditors for the general settlement of its debts or becomes subject to the supervision of a bankruptcy tribunal or c has an order made against it or passes a resolution for its winding up or has a lien holder take possession of or has a receiver or similar officer appointed over all or substantially all of its property or assets 10 2 Upon termination of this Agreement for any reason Licensee agrees to immediately cease use of and to return or destroy at Librestream s sole option the Software and any other Confidential Information in Licensee s possession custody or control together with all copies including but not limited to deletion of the foregoing from the Computer and any o
52. Management Suite and select Stop This will stop the Windows Service 3 Locate the folder where the database is stored This is the folder that you configured during installation as described in the Installation section on page 3 The default folders are e Windows XP Windows Server 2003 C Documents and Settings All Users Application Data MCA e Windows Server 2008 C Program Data MCA 98 Librestream Onsight Management Suite n 5 Create a copy of the ManagementSuite db file located in the folder and save it to the location where it will be stored as a backup Ensure that you do not delete or rename the original ManagementSuite db Restart the Windows Service by right clicking on Librestream Onsight Management Suite in the services control panel shown in Figure 77 and selecting Start 18 2 Restoring the Database gt To restore a backup copy of the database Navigate to Control Panel gt Administrative Tools gt Services This will bring up the services control panel as shown in Figure 77 Right click on the item named Librestream Onsight Management Suite and select Stop This will stop the Windows Service Locate the folder where the database is stored This is the folder that you configured during installation as described in the Installation section on page 3 The default folders are e Windows XP Windows Server 2003 C Documents and Settings All Users Application Data MCA e Windows Server 2008 C
53. O and Active Directory Service Progress Directory Browsing Interface ADSI You can use existing HE ie HTTP Errors IIS 6 scripts to manage the IIS 7 Web server HTTP Redirection lication Development 7 ISAPI Extensions v ISAPI Filters Server Side Indudes E B Health and Diagnostics J HTTP Logging Logging Tools V Request Monitor Tracing Custom Logging zi 1 Anori aasina Previous ees Install Cancel Figure 4 Select Role Services 5 Some role services will already be checked off by default Leave those role services selected 6 Under the Application Development tree node select the ASP NET item to enable ASP NET support on the server You will be prompted to install additional role services that ASP NET depends on as shown in Figure 5 Click the Add Required Role Services button to add the necessary dependencies xi or Add role services required for ASP NET y You cannot install ASP NET unless the required role services are also installed Role Services Description El Web Server IS Web Server IIS provides a reliable El Web Server manageable and scalable Web application Eie infrastructure El Application Development ISAPI Extensions ISAPI Filters NET Extensibility EESESS sa i Why are these role services required hi Figure 5 ASP NET Role Services Confirmation 7 Under the Mana
54. Program Data MCA Restore the database by copying the backup database file into the folder Ensure that the database file is named ManagementSuite db Set the file permissions on the restored database ManagementSuite db by granting Full Control access to the Everyone user group Restart the Windows Service by right clicking on Librestream Onsight Management Suite in the services control panel shown in Figure 77 and selecting Start Ensure that the database being restored was not created with a version of Onsight Management Suite that is newer than the version of Onsight Management Suite that is currently running 99 Librestream Onsight Management Suite 19 End User License Agreement IMPORTANT PLEASE READ THIS AGREEMENT CAREFULLY LIBRESTREAM IS WILLING TO LICENSE THE SOFTWARE TO LICENSEES AND ALLOW LICENSEES TO USE THE SOFTWARE AND LIBRESTREAM PRODUCTS ONLY UPON THE CONDITION THAT EACH LICENSEE ACCEPTS AND AGREES TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS CONTAINED IN THIS AGREEMENT FOR ALL INTENTS AND PURPOSES EACH PERSON WHO DOWNLOADS OR INSTALLS ANY SOFTWARE OR WHO USES ANY OF THE SOFTWARE OR ANY LIBRESTREAM PRODUCT IS DEEMED TO BE A LICENSEE WITH SUCH DOWNLOADING INSTALLATION AND OR USE CONSTITUTING IMMEDIATE AND AUTOMATIC ACCEPTANCE OF ALL OF THE TERMS AND CONDITIONS CONTAINED IN THIS AGREEMENT WHICH WILL BE BINDING ON AND ENFORCEABLE AGAINST THAT LICENSEE IF ANY POTENTIAL LICENSEE DOES NOT AGREE TO ALL O
55. RR RE Ee ER RR RE Ee RR RR ER Ge RR RE Ee ee ee 26 Identifying Managed EndpointS ees se sees ee ee ee ee ee ke ee ee ee ee ee ee ee ee ke ee ee ee 26 Manually Adding a Managed EndpoiNE ese ees se ee ee ee ee ee ee ee Ge ke ee ee ee 26 Automatically Adding Managed Endpoint iese ses see ee ee ee ee ee se ke ee ee ee ee 29 Managing Endpoints ss siste case cents ees N See ese sv ee Ee ke Seks Vas ee Dek OE Eve Dae ae Ge ged 33 Managed Endpoints Table iis ees see ke see SEE Ee be Re Ee ke SE GR ke ee 33 Endpoint GrOUPS RE EE OE OE oneei 35 Modifying an Existing Endpoint ees esse ee ee ee ee ee ee ee ke ee ee ee ke ee ee ee ee ek ke ee ee 38 Software and Configuration UpdateS sees se se ee ER RE RR EE RE RR RE Re ER RR RE Ee Re EE as 43 del RR EE ER OR EE 43 Soitware Update JODS ESE ER RES eg EE ede Ge ee oek PER HEES ER Sewe ey 44 Onsight Device Configuration PackageS esse ee ese RE RE Ee RR RE Re Ee ER RA Re RR RE Ee ee 51 Creating an Onsight Device Configuration Package ee sees ee ee ee 51 View Existing Onsight Device Configuration Packages n c 53 Modifying an Existing Onsight Device Configuration Package ees 54 Onsight Expert Configuration Packages iese sesse ee ee ee ek Ra Re Ge Ee Ek Rae Ge ee 55 Creating an Onsight Expert Configuration Package eseese 55 View Existing Onsight Expert Configuration Packages ii ees esse ee ee ee 56 Modifying an Existing Onsight Expert Configuration Package ees
56. S TCP or UDP SipUri The SIP URI of the reporting endpoint ImageSharingMode Whether or not the call was in image sharing mode VoiceOnly Whether or not the call was voice only Encryption Whether or not the call was encrypted TerminationReason The reason the call was terminated NORMAL or NETWORK_LOSS ReportedTime The time the call was reported to Onsight Management Suite in the server s time zone ReportedTimeUTC The time the call was reported to Onsight Management Suite in UTC 15 4 2 Media Stream Statistics Media stream statistics keep track of all media streams that were sent or received by an endpoint during a call They are reported along with the call record after the call has disconnected A new media stream record will be created each time streaming is started including cases where a change in the media configuration parameters causes the stream to be restarted automatically Media stream records include the start time duration and configured video and audio parameters that were used for the stream For a full list of the reported data contained in a media stream record refer to Table 31 Reported video parameters such as target and peak bitrate correspond to the configured settings used for the stream The reported values may vary from the actual observed bitrates during the stream depending on factors such as network conditions and the nature of the video being sent Onsight endpoints at either end
57. SNMP service is in the desired state after the uninstall upgrade process we recommend that you restart the computer 6 2 2 2 Configuring the SNMP Service gt To configure the SNMP service to communicate with Onsight Management Suite 1 Choose Start gt Control Panel to open the Windows Control Panel 2 Double click Administrative Tools gt Services to open the Services dialog 22 Librestream Onsight Management Suite 3 Locate the SNMP Service entry in the list of services The entry should indicate that the service is started If it is not start it by right clicking on the entry and choosing Start 4 Right click on the SNMP Service entry and select Properties You will be presented with the SNMP Service Properties dialog as shown in Figure 17 SNMP Service Properties Local Computer General Log On Recovery Agent Traps Security Dependencies Service name SNMP Display name ISNMP Service B Description Includes agents that monitor the activity in network A devices and report to the network console a Path to executable C WINDOWS System32 snmp exe Startup type Automatic You can specify the start parameters that apply when you start the service from here Figure 17 SNMP Service Properties 5 On the General tab to ensure that the SNMP service starts every time the host computer is restarted select Automatic for the Startup type If you wish to start the
58. The IP address resulting from a DNS lookup of the endpoint s fully qualified DNS name if available Each IP address listed in the endpoint s last reported network interfaces table In environments where an endpoint s address is likely to change often it is recommended that you use the Web Service interface in addition to SNMP This will allow the endpoint to communicate any changes in its IP addresses to Onsight Management Suite immediately IP addresses and host names are resolved using the DNS lookup functionality built into Microsoft Windows which caches DNS records for a period of time If Onsight Management Suite is not able to resolve the IP address of an endpoint due to stale DNS records you can clear the local DNS cache on the server by entering a Windows command prompt and typing the following command ipconfig flushdns Configuring SNMP Management Settings gt To configure the SNMP management settings Choose Options gt Service Settings You will be presented with the Service Settings screen shown in Figure 8 Locate the SNMP Management Configuration section Configure the SNMP management settings described in Table 4 Table 4 SNMP Management Settings Polling Interval For Online The interval in seconds at which the SNMP management component Endpoints refreshes the current state of all online endpoints Polling Interval For Offline The interval in seconds at which the SNMP management component
59. User Manual Onsight Management Suite sight Version 2 2 Another Innovation by Librestream Librestream Onsight Management Suite Doc 400075 05 July 2010 Information in this document is subject to change without notice Reproduction in any manner whatsoever without the written permission of Librestream is strictly forbidden Copyright 2007 2010 Librestream Technologies Incorporated All rights reserved Librestream the Librestream logo Onsight Onsight Expert Onsight Mobile Onsight Enterprise and Onsight Management Suite are either registered trademarks or trademarks of Librestream Technologies Incorporated in Canada the United States and or other countries All other trademarks are the property of their respective owners Name of Librestream Software Onsight Management Suite Copyright Notice Copyright 2007 2010 Librestream Technologies Incorporated All Rights Reserved Patents Notice United States Patent 7 221 386 together with additional patents pending in Canada the United States and other countries all of which are in the name of Librestream Technologies Inc Trademark Notice Librestream the Librestream logo Onsight Onsight Expert Onsight Mobile Onsight Enterprise and Onsight Management Suite are either registered trademarks or trademarks of Librestream Technologies Incorporated in Canada the United States and or other countries All other trademarks are the property of their respective owners
60. a Managed Endpoint gt To manually add an endpoint to the system 1 Choose Managed Endpoints gt Add Managed Endpoint You will be presented with the New Managed Endpoint wizard as shown in Figure 20 26 Librestream Onsight Management Suite New Managed Endpoint Add New Managed Endpoint Method Search for an endpoint using SNMP Register an endpoint that is not reachable by SNMP Figure 20 New Managed Endpoint Wizard 2 Inthe Add New Managed Endpoint Method section choose the method you wish to use to add the new endpoint from the options listed in Table 5 Once you have selected the method you wish to use click Next Table 5 Add New Managed Endpoint Methods Search for an endpoint using This option allows you to search for an SNMP enabled SNMP Onsight endpoint on the network using either its hostname or IP address Register an endpoint that is not This option allows you to manually add an endpoint that reachable by SNMP either is not currently online or one that is not SNMP enabled 3 If you chose to search for an SNMP enabled endpoint you will be presented with the SNMP Search Parameters screen as shown in Figure 21 Otherwise proceed to step 5 SNMP Search Parameters IP Address DNS name i182 168 1 88 SNMP community llibrestream Figure 21 SNMP Search Parameters 4 Enter the information required to communicate with the endpoint using SNMP as listed in Tab
61. an only be updated only when the endpoint is online z If an endpoint s status changes to either offline or not responding while an update job is in progress the status of the update job for that endpoint will remain In Progress until the next time the endpoint comes online If the update job you are viewing is still active for an endpoint the final column in the table will display one or more actions that can be performed on the update job depending on its current status e Cancel allows the administrator to cancel the update job for a particular endpoint at any time Cancelling an update job for an endpoint will have no effect on the other endpoints assigned to the update job 49 Librestream Onsight Management Suite e Retry Now allows the administrator to command Onsight Management Suite to begin the next update attempt if it is in the Attempt Failed state This initiates the update job as soon as the endpoint is ready without waiting for the time displayed in the Next Attempt column e Reset allows the administrator to reset the attempt count of an endpoint if it is in the Max Attempts Reached state This will set the attempt count back to zero allowing Onsight Management Suite to re attempt the update job on that endpoint The logged history of update attempts for an endpoint can also be viewed by clicking the button next to its name in the Endpoints table on the Update Job Details page This will reveal a log of update ev
62. anagement Suite have access to the Internet If this is not the case use the manual activation method Regardless of which method you use you will need the activation keys that you received when you purchased the product i To operate the User Interface even to perform tasks such as creating and modifying configuration packages the Windows Service must be running and activated at all times 4 3 1 Online Activation gt To perform online activation of Onsight Management Suite 1 Choose the Options gt Activation menu item You will be presented with the Activate screen shown in Figure 10 11 Librestream Onsight Management Suite Activate Activation Instructions When you purchase Librestream Onsight Management Suite you will receive an Activation Key This key is made up of two parts as depicted below XXXXXXX CCCCCCCCCCCC e Group X is a License ID and will be a numeric value from 1 to 2147483648 e Group C is the Key Code and will be an alphanumeric character sequence You can activate your product either online via the Internet or manually Please enter your two part Activation Key and press the Online Activation button x_ foooox Online Activation Figure 10 Activation 2 On the tab labeled Online enter the two parts of the activation key in the fields provided 3 Press the Online Activation button and wait for a response from the activation server Online act
63. andalone product any such distribution license sublicense rent lease or sale shall be null and void or c make error corrections to or otherwise modify or adapt the Software or any portion thereof or 101 Librestream Onsight Management Suite d reverse engineer decrypt disassemble or decompile the Software or any portion thereof or otherwise reduce the Software of any portion thereof to human readable form except to the extent otherwise expressly permitted under applicable law notwithstanding this prohibition or e create any derivative works based upon the Software or any portion thereof or take any actions that would cause the Software or any portion thereof to become subject to the GPL the LGPL or any other open source license unless that portion is already expressly subject to the GPL the LGPL or any other open source license as expressly noted in any Third Party Software License Agreement or f use the Software or any portion thereof to perform services for third parties whether on a service bureau or time sharing basis or otherwise without the prior express written consent of Librestream 2 4 The Software is licensed not sold and is protected by the copyright laws of Canada and other countries and by international treaty provisions All right title and interest in and to the Software and any copies thereof regardless of form or media shall remain solely with Librestream or the Third Party Licensors as the ca
64. apters that were active on the endpoint the last time it was online The MAC address IP addresses and type of each network interface are displayed in the table Only IPv4 addresses will be displayed in the Network Interfaces table 8 3 2 Software The Software tab on the Endpoint Details page displays an endpoint s software and configuration version information as well as the status of active software update jobs for that endpoint as shown in Figure 31 Identification Software Update History Status Installed Software Name Version Software 4 0 2 0 Configuration 1 0 0 0 Media Configurations 1 0 0 0 Users Contacts 13 0 0 0 Active Update Jobs Name Status Last Attempt Initiated Next Attempt Attempts Update Contacts to Latest Waiting for Device 0 Cancel Offline Revert Config to Default Queued 0 Cancel Create Update Job SNMP Initiate Update Figure 31 Endpoint Details Software Tab The Installed Software table lists the version numbers of all software and configuration items installed on the endpoint In some cases an item in the table can be expanded by clicking the button to reveal more detailed version information For example expanding the Software item for an Onsight device will reveal the version numbers of the OS Application Monitor MCU and Splash Screen Ifa package of a particular type has never been installed on an endpoint the installed version number f
65. ate Added oO 987654 Aaaaaaaaaa Activation Available 6 29 2010 3 53 23 PM Ej 123456 Abcdefghijkl Activation Activation Pending 6 29 2010 3 53 34 PM oO 999999 Azzzz7777777 Activation Used 6 29 2010 4 18 17 PM Figure 62 View Onsight Expert Activation Keys Each entry in the Onsight Expert Activation Keys table will contain the information described in Table 37 Table 37 Onsight Expert Activation Keys Table Columns Activation Key The activation key Type The type of key Currently only keys of type Activation are supported Status The status of the activation key which will be one of the following e Available the activation key has not yet been used and can be assigned to an Onsight Expert as part of an activation job This is the default status assigned to an activation key when it is added to the database e Activation Pending the activation key belongs to a pending Onsight Expert activation job Clicking the Activation Pending link will direct you to the Onsight Expert Activation Status page where you can view the status of the activation job e Used the activation key has been used and is not available to be assigned to an Onsight Expert as part of an activation job Date Added The date the activation key was added to the database Onsight Management Suite does not communicate with the activation server to determine the status of activation keys in the database If an activation key has
66. become the property of Librestream and that Librestream shall be entitled to incorporate any Feedback into the Software and or any Librestream Product without any compensation or other liability or obligation of any nature or kind whatsoever to Licensee 3 UPGRADES 3 1 Notwithstanding any other provision of this Agreement a Licensee has no license or other right to use any Upgrade unless Licensee at the time of acquiring that Upgrade already holds a valid license to use the Software that is the subject of that Upgrade and has paid to Librestream the applicable license maintenance and or support fee to use that Upgrade and b use of Upgrades is limited to the Librestream Product in respect of which Licensee is the original end user purchaser or lessee and or to the specific Computer s on which the Software is licensed to be used unless Licensee is otherwise validly licensed to use that Upgrade and complies with Section 3 1 a 4 AUDIT RIGHTS AND INDEMNITY 4 1 Licensee shall within thirty 30 days following Licensee s receipt of written request from Librestream or any Librestream distributor or other representative fully document and certify all uses of the Software that Licensee has made within the period of twelve 12 months prior to the date of receipt of such request In addition Licensee shall upon reasonable advance written notice and during normal business hours provide access and allow Librestream or any Librestream distribu
67. been used to activate an Onsight Expert without the use of Onsight Management Suite you will need to manually update the status of the key to Used by clicking the Change Status link as described in Table 38 In addition to the information described in Table 37 action buttons are included at the top of the table allowing you to perform the various tasks described in Table 38 Table 38 Onsight Expert Activation Key Actions Add Directs you to the Add Onsight Expert Activation Keys page where you can add new activation keys to the database Delete Deletes the selected activation keys from the database Activation keys that are part of pending activation jobs cannot be deleted Change Status Change the status of the selected activation keys to either Available or Used The status of activation keys that are part of pending activation jobs 84 Librestream Onsight Management Suite cannot be changed Export to CSV Export the table to a comma separated values CSV file Reload Table Reload the table to display the current list of keys in the database ri You should only change the status of an activation key from Used to Available if you are sure that the activation key has not already been used to activate an Onsight Expert If a used activation key is assigned to an Onsight Expert through Onsight Management Suite the activation job will simply fail after the Onsight Expert attempts
68. d to the Onsight Management Suite database 16 1 2 1 Adding Onsight Expert Activation Keys gt To add anew Onsight Expert activation key 1 Choose License Management gt Onsight Expert Activation Keys gt Add Onsight Expert Activation Keys You will be presented with the Add Onsight Expert Activation Keys screen as shown in Figure 61 Add Onsight Expert Activation Keys Add Activation Keys Add Multiple Activation Keys HEEN EE EE Figure 61 Add Onsight Expert Activation Keys 2 Inthe Add Activation Keys section select the appropriate radio button to enter either a single activation key or multiple activation keys If you are adding multiple activation keys each key must begin on a new line 3 Click the Add button to add the activation keys to the database You will be redirected to the View Onsight Expert Activation Keys page where you can view all of the activations keys that have been added to the system 16 1 2 2 Viewing Existing Onsight Expert Activation Keys To view the list of Onsight Expert activation keys in the database choose License Management gt Onsight Expert Activation Keys gt View Onsight Expert Activation Keys You will be presented with a list of all the activation keys that were previously added as shown in Figure 62 83 Librestream Onsight Management Suite Onsight Expert Activation Keys Add Delete Change Status Exportto CSV Reload Table A Activation Key Type Status D
69. database using SNMP requests The information collected during each SNMP polling interval includes e Identification information for the endpoint including the Device Computer Name and type of endpoint e A list of network interfaces on the endpoint including each interface s MAC and IP addresses e The current version numbers of all software and configuration items installed on the endpoint i To reduce SNMP traffic on the network the detailed system status of an endpoint is not collected during the regular SNMP polling interval Detailed system status must be retrieved manually as described in the Status section on page 42 If there is an active software update job configured for an endpoint at the time of the regular SNMP polling interval Onsight Management Suite will command the endpoint to immediately download and install the update 16 Librestream Onsight Management Suite 5 2 1 SNMP Communication Onsight Management Suite must know the IP address and SNMP community of an endpoint in order to communicate with it using SNMP When communicating with an endpoint Onsight Management Suite will attempt to resolve the address of the endpoint in the following order 5 2 2 The currently configured IP address Usually this will be the last IP address that was successfully used to communicate with the endpoint via SNMP The IP address resulting from a DNS lookup of the endpoint s Device Computer name if available
70. dd Roles Wizard available server roles as shown in Figure 3 Add Roles Wizard Progress Results Select one or more roles to install on this server Roles Description Web Server IIS provides a reliable manageable and scalable Web application infrastructure _ Active Directory Certificate Services C Active Directory Domain Services C Active Directory Federation Services C Active Directory Lightweight Directory Services Active Directory Rights Management Services C Application Server DHCP Server DNS Server Fax Server File Services Network Policy and Access Services Print Services Terminal Services UDDI Services Web Server IIS Windows Deployment Services lt More about server roles lt Previous Cn Install Cancel Figure 3 Select Server Roles 4 Click the Next until you reach the Select Role Services page as shown in Figure 4 Librestream Onsight Management Suite Add Roles Wizard x B Select Role Services Before You Begin Select the role services to install for Web Server IIS Server Roles Role services Description Web Server IIS HI Web Server IIS 6 Management Compatibility provides forward compatibility for your applications and scripts thatuse a mm Common HTTP Features aS Static Content the two IIS APIs Admin Base Object Default Document AB
71. ddition to the information described above action buttons are included at the top of the table as described in Table 16 Table 16 Update Jobs Actions Add Directs you to the Create Software Update Job Wizard where you can create a new software update job Delete Cancels and deletes the selected software update jobs from the system You can also delete an individual software update job by clicking its corresponding delete link in the table Reload Table Refresh the page to display the current status of each software update job in the table 9 2 4 Modify an Existing Software Update Job To modify an existing software update job locate it in the list and click on its name You will be taken to the Update Job Details screen as shown in Figure 39 The name of the update job you are viewing will be shown at the top of your screen The Update Job Details screen is divided into three main sections Details Packages and Endpoints 47 Librestream Onsight Management Suite Details for Update Job New Software Update Job Details Name New Software Update Job Created 11 16 2009 12 43 23 PM Status Active Packages Package Name Type Version Warehouse Contacts Users Contacts 2 0 0 0 Onsight Device 3 98 Onsight Device Software 3 98 0 0 Endpoints Name Type Status Last Attempt Initiated Next Attempt Attempts i Waiting for Onsight M 2 72 vir sk MCD12345678 Device Device 0 Cancel X Onsight ET
72. e AR Re ee ee Ee ee ee ee ee Table 45 Custom Install Release Key ACHONS ee ee ee ee ee ee Re ee Ee ee ee ee ee Table 46 Access Control Levels vi Librestream Onsight Management Suite 1 Onsight Management Suite Overview Onsight Management Suite allows administrators to view the status of remote Onsight endpoints create and apply system configurations and users contacts lists manage and apply remote software updates maintain endpoint software licenses and collect endpoint usage statistics Using Onsight Management Suite administrators can efficiently manage and maintain groups of Onsight endpoints including Onsight device and Onsight Expert endpoints Onsight Management Suite consists of three main software components Windows Service The Onsight Management Suite Service is a Windows Service named Librestream Onsight Management Suite which runs in the background on the server The Windows Service is responsible for discovering new endpoints the monitoring and management of endpoints using SNMP and deploying software and configuration updates The Windows Service also maintains the Onsight Management Suite database which stores the list of managed Onsight endpoints software update and activation jobs service settings and collected endpoint usage statistics Web Service The Onsight Management Suite Web Service is an ASP NET web service Remote endpoints can connect to the Web Service interface to periodically re
73. e Re ee ee ee 70 Modifying an Existing Software Package iss esse ee es se ee ee ee ee ee ee ee ee 71 Statistics Collection eee 72 Enabling or Disabling Statistics Collection ee ee ee ee ee Re ee ee 72 Viewing Collected Statistics ee ee ee ee Ee AR Re ee ee AA ee ee AR Re ee ee ee 73 Exporting Collected Statistics ee ee se ee Re ee Re ee ee ee GR ee ee Re ee ee ee 75 Interpreting Statisties se EE REEN Ge iaer ER ee ses Bee 76 Clearing Collected Statistics ese ie ee se ee ee AR ee Ge Re ee ee ee ee ee ee 80 Onsight Expert License Management sees se ee Re RR EE RR RR RE RE ER RR RE Ee Re EE as 81 Onsight Expert Software Activation ees ee ee ee ee ek ee ee Ge Re ee ee ee ee ee ke ee ee 81 Onsight Expert Release Keys iese esse ee soes ee ee ee ek Gee dk ees de ik 90 Onsight Expert Custom Installs ec se ee ee ee ee Ge Re ee ee ee ee ee 92 Configuration Access Control see RR RE EE ER RR RR RE EE Re RR RE Re Re ER Rae RR RE Rea 96 Editing Configuration Access Control Files ees se ee ee ee ee Re ee ee ee 96 Creating and Installing Configuration Access Control Packages 97 Maintenance ccccccseeceeeeeeeeeseeeeeeeeeneeeeeeeneeseeeeesesseeeeseseenseseseeeseseneeesnsseneeeneeans 98 Backing up the Database eee ee ee Re ee Ke ee ee ee ee ee Ge Ke ee ee ee 98 Restoring the Database ie ee ee ee ee ER ee GR Re ee Ge ee GR ee ee Re ee ee ee 99 End User License Agreement see see
74. e Site Duration Endpoint Type Voice Codec Picture Sharing No currently active media streams This endpoint 0 admin Disabled Stream Status Figure 34 Endpoint Details Status Tab If the endpoint is online and detailed system status is available the status will be displayed in the Status tab A timestamp indicating when the status information was obtained will be shown in the Summary section If the endpoint s detailed system status is not available or you wish to refresh the displayed status information click the SNMP Refresh link at the top of the Endpoint Details page This will command the Windows Service to attempt to communicate with the endpoint using SNMP to obtain updated status information If an endpoint is configured to use the Web Service interface it will periodically report its detailed system status every reporting interval as well as every time its status changes between reporting intervals Detailed system status is not retrieved during background SNMP polling If an endpoint is online and the detailed system status is not displayed you must click SNMP Refresh to retrieve it 42 Librestream Onsight Management Suite 9 Software and Configuration Updates Onsight Management Suite can be used to push software and configuration updates to remote Onsight endpoints gt To apply software or configuration updates to remote Onsight endpoints 1 Add the endpoints to Onsig
75. e endpoint e The endpoint s detailed system status including call status SIP registration and media streaming information If there is a pending software update or activation job configured for an endpoint Onsight Management Suite will inform the endpoint during the next periodic report i If the detailed status of endpoint changes between periodic reports if for example the endpoint enters or leaves a call the endpoint will communicate its new status immediately without waiting for the next reporting interval Software update and activation jobs are not initiated during these intermediate status reports 5 1 1 Configuring the Web Service Connection Settings In order to be able to configure certain Web Service options using the User Interface you must first configure the Web Service connection settings Once configured the connection settings can also be automatically applied to newly created Onsight device or Onsight Expert configuration packages gt To configure the Web Service Connection Settings 1 Choose Options gt Web Service Connection You will be presented with the Web Service Connection Settings screen similar to the one shown in Figure 13 14 Librestream Onsight Management Suite Web Service Connection Settings Remote Web Service Connection Settings Service URI http bingo OnsightWebService R emoteEndpointService asmx Encryption Key PqojYOjHeSMwTuBSAz2178pNKCnk4ZI3fDSxe Use as defaul
76. e interface over HTTP If your IIS configuration uses a port other than 80 ensure that you have allowed that port instead HTTPS TCP 443 Required if remote endpoints will access the package server or Web Service interface over HTTPS If your IIS configuration uses a port other than 443 ensure that you have allowed that port instead Librestream Onsight Management Suite 32 Installation on Windows Server 2008 with IIS 7 0 Installing Onsight Management Suite on Windows Server 2008 requires that the server first be properly configured to host ASP NET web applications In addition Onsight Management Suite requires that the server be configured for IIS 6 Management Compatibility gt To install IIS 7 0 with ASP NET support on Windows Server 2008 1 Click Start gt All Programs gt Administrative Tools gt Server Manager The Server Manager dialog will appear as shown in Figure 1 Maan slal x File Action View Help ml gt Roles Features Diagnostics Get an overview of the status of this server perform top management tasks and add or remove server roles and features Configuration Storage Server Summary E Server Summary Hep A Computer Information Me Change System Properties id Full Computer Name WIN ZY6USI4MBBT 2 a EP Configure Remote Desktop Workgroup WORKGROUP Local Area Connection IPv4 address assigned by DHCP IPv6 enabled Remote Desktop Disabled Product ID 9
77. e until they are explicitly cleared by an administrator Statistics can either be viewed directly using the Onsight Management Suite User Interface or exported to comma separated values CSV files for further analysis Endpoints do not support reporting statistics over the SNMP management interface y In order for an endpoint to report statistics to Onsight Management Suite e Statistics collection must be enabled in Onsight Management Suite e The statistics reporting setting on the endpoint must be enabled e The endpoint must be communicating with Onsight Management Suite over the Web Service interface If an endpoint is not able to connect to the Web Service interface to report statistics it will cache them locally until either the next time the connection is successful or until there is there is no remaining space available in its local statistics cache The local statistics cache on an endpoint will store roughly fifty unreported call records and their associated media stream records When the cache is filled older records will be purged to make room for newer ones Any statistics that are cleared from the cache before they are reported to Onsight Management Suite will be lost The number of calls stored in the local statistics cache depends on the nature of the calls being recorded Hosted conferences with many participants or calls where streaming is started and stopped multiple times will take up more space in the cache reducing
78. ed Universal Time UTC 3 Click the Clear Statistics button to clear collected statistics according to the selected filter parameters The number of calls conferences media streams and endpoint events that were removed from the database will be displayed at the top of the page 80 Librestream Onsight Management Suite 16 Onsight Expert License Management Onsight Management Suite can be used to manage and maintain Onsight Expert software licensing This includes the ability to e View the current software activation status of managed Onsight Expert endpoints e Remotely assign activation keys to Onsight Expert endpoints to perform software activation e Automatically provide release keys required for software upgrades to Onsight Expert endpoints if the software upgrade is performed through an Onsight Management Suite software update job e Create Onsight Expert custom install files that can be packaged with the Onsight Expert setup files allowing for automatic configuration or activation of an Onsight Expert during installation 16 1 Onsight Expert Software Activation Onsight Management Suite can remotely assign activation keys to Onsight Expert endpoints allowing an administrator to activate an Onsight Expert running in trial mode convert a server licensed Onsight Expert to a standalone license or re activate an Onsight Expert with a new activation key To activate an Onsight Expert using Onsight Management Suite
79. ent BatteryCritical BatteryLow PowerOff PowerOn or Unknown ReportedTime The time the event was reported to Onsight Management Suite in the server s time zone ReportedTimeUTC The time the event was reported to Onsight Management Suite in UTC 79 Librestream Onsight Management Suite 15 5 Clearing Collected Statistics gt To clear collected statistics from the database 1 Navigate to Options gt Statistics Settings You will be presented with the Statistics Settings screen as shown in Figure 57 2 Setup the filter parameters to use when clearing statistics from the options described in Table 34 Table 34 Clear Statistics Filter Parameters Date Range The date range to use when clearing statistics specified in one of the following ways e Any date do not use the recorded or reported date to determine which statistics to clear e Recorded by endpoint before clear statistics that were recorded by the endpoint before the specified date e Reported to server before clear statistics that were reported to Onsight Management Suite before the specified date Statistics Type The type of statistics to clear Endpoints Clear statistics reported by the specified endpoints Click the Choose Endpoints link to bring up a popup window allowing you to choose from the list of available endpoints The Date Range specified when clearing statistics is assumed to be in Coordinat
80. ents Wizard ese ee ee ee ee ee AR ee ee Re ee ee ee 21 Figure 15 Management and Monitoring TOOIS iese ees se ee ee ek ee ee Ke ee ee ee 21 Figure 16 SNMP Warning During Onsight Expert SetuP iss sesse se ee es se ke ee ee ee 22 Figure 17 SNMP Service Properties ees ees se ee ee ee ee ee Re ee ee ee ee ee ee Re ee ee ee 23 Figure 18 SNMP Service Security Options iese ee ee ee ee ee AR ee ee Re ee ee ee 24 Figure 19 SNMP Service COMMUNItY 0 0 ee ee ee ee ee GR Re ee Ge ee ee ee ee ee ke ee ee 25 Figure 20 New Managed Endpoint Wizard sesse ee ee ee ee ek ee ee Re ee ee ee 27 Figure 21 SNMP Search ParameterS ees ees se ee ee ek ee ee ee Ke ee ee ee ee ee ee Re ee ee ee 27 Figure 22 New Managed Endpoint Identification ees ee ee ee ee ee Re ee ee ee 28 Figure 23 View SNMP Discovery List ees ee ee ee ee AR Re ee ee ee ee ee ee ee Ke ee ee 30 Figure 24 Add SNMP Discovery Range ees se ee ee ee ee ee Re ee ee ee ee ee ee ee Ke ee ee 31 Figure 25 Managed Endpoint iese ees es se ee se ke ee ee ee AR ke ee ee ee ee ee ee ee ee ke ee ee 33 Figure 26 Add Grou ees ee ee ee ee ee Re ee ee AR ee ee Re ee ee ee ee Ke ee ee Re ee ee ee 35 e PAARE oL o RO 36 Figure 28 Delete Group ees ee ek ee ee Re ee ee AA ek ee ee Ge Re ee ee ee ee ee ee Re ee ee ee 37 Figure 29 Move Selected Endpoints ees ees see ee ee ee ee ee Re ee ee ee ee ee ee ee ke ee ee 38 Figu
81. ents for that endpoint including the date and time of each attempt as shown in Figure 40 If an update attempt has failed the update job history log will display the reason for the failure allowing you to diagnose the problem before the next scheduled attempt LABPC Update Job History Timestamp 11 16 2009 2 57 34 PM 11 16 2009 2 57 20 PM 11 16 2009 2 57 19 PM 11 16 2009 2 57 18 PM 11 16 2009 2 57 12 PM 11 16 2009 2 55 06 PM 11 16 2009 2 55 06 PM 11 16 2009 12 43 23 PM 11 16 2009 12 43 23 PM Onsight zak Expert Succeeded 11 16 2009 2 57 19 PM 2 Status Update job completed successfully Update is in progress Update attempt initiated by server Next attempt requested by administrator Waiting for device The device reports that the update failed for the following reason Failed There was a problem downloading the manifest Check the Base Website URL setting on the Service Settings page Update is in progress Update attempt initiated by server Update job dequeued Waiting for device Update job created Figure 40 Update Job History 50 Librestream Onsight Management Suite 10 Onsight Device Configuration Packages Onsight Management Suite allows administrators to create Onsight device configuration packages that can be applied to Onsight device endpoints An Onsight device configuration package created by Onsight Management Suite is intended to be created offline and then applied
82. er the Device Computer Name of the endpoint This is required if the endpoint is being identified by Device Computer Name otherwise this setting is optional MAC Addresses Enter one or more MAC addresses for the endpoint one per line This is required if the endpoint is being identified by MAC Address otherwise this setting is optional Endpoint Group Select the change link to choose the endpoint group that the new endpoint will belong to The default is All Endpoints For more information on endpoint groups see the Endpoint Groups section on page 35 Enable SNMP Management Select this option if you wish to be able to manage the endpoint using SNMP 28 Librestream Onsight Management Suite IP Address Enter the initial IP address to use when communicating with the endpoint using SNMP If you choose not to enter an IP address Onsight Management Suite will attempt to resolve an IP address for the endpoint using its Device Computer Name or DNS Name DNS Name Enter a fully qualified DNS name for the endpoint Use this setting if Onsight Management Suite will not be able to resolve an IP address for the endpoint using the Device Computer Name SNMP Community Enter the SNMP community name to be used to communicate with the endpoint using SNMP This should be the read write community that you previously configured on the endpoint If the endpoint was found during the Sea
83. ers Contacts packages You can keep and maintain a centrally located list of users and shared contacts that can be distributed across multiple Onsight endpoints When a Users Contacts package is applied to an Onsight endpoint the following rules are applied e Any users that exist in the endpoint s directory that do not exist in the package will be deleted from the endpoint e Any users that exist in the endpoint s directory that do exist in the package will be modified to match the settings in the package The passwords of existing users will either be changed or be maintained depending on the Reset Existing Password setting for each user All personal contacts for existing users will be maintained e Any users that do not exist in the endpoint s directory that do exist in the package will be added to the endpoint s directory e The list of shared contacts on the endpoint will be replaced entirely with the contents of the package 12 1 Creating a New Users Contacts Package gt To create a new Users Contacts package 1 Choose Package Management gt Users Contacts gt Add Users Contacts Package You will be presented with a New Users Contacts Package screen similar to the one in Figure 46 New Users Contacts Package Identification Package Name Default Contacts Version 1 0 0 0 Copy From Blank v Save Cancel Figure 46 New Users Contacts Package 2 Enter the information that is required to ide
84. etails for the user 12 4 3 Deleting a User To delete a user from the package locate it in the Users table and click the corresponding delete link 12 5 Maintaining the Contacts List Below the Users section is the list of Shared Contacts that are configured for the Users Contacts package This table displays the Name Address and Type of each contact as well as a list of actions that can be performed on each contact 12 5 1 Create a New Contact 1 Click the Create New Contact link located below the Shared Contacts table You will be presented with the Create New Shared Contact screen shown in Figure 50 Modify Users Contacts Package Default Contacts Create New Shared Contact Name John Smith Address 192 168 1 44 Type On sight Device Save Cancel Figure 50 Create New Shared Contact 2 Inthe Identification section fill in the fields necessary for defining the new contact as described in Table 25 Table 25 New Contact Identification Name This is the display name that identifies the contact in the directory Address Enter the URI for the contact Type Select the endpoint type Onsight Expert Onsight device or a Party Device 63 Librestream Onsight Management Suite 3 Click Save to save the changes and return to the Modify Users Contacts Package screen The new contact is displayed in the Shared Contacts table For a more detailed explanation of Shared Contacts refer to
85. ew all endpoints in the system select the All Endpoints group in the tree 8 3 Modifying an Existing Endpoint To view or modify an existing Onsight endpoint locate it in the Managed Endpoints table and click on its name You will be taken to the Endpoint Details screen similar to the one shown in Figure 30 38 Librestream Onsight Management Suite Details for Endpoint ONSIGHTEXPERTPC Status online Last Online 7 6 2010 11 52 48 AM 9 seconds ago Updated Source Web Service SNMP Refresh Reload Page identification Identification Endpoint Type Onsight Expert Identification Method Device Computer Name v Device Computer Name ONSIGHTEXPERTPC MAC Addresses Endpoint Group AN Endpoints change Network Interfaces MAC Address IP Address Type 08 00 27 6B 7A 8D 192 168 1 174 Ethernet SNMP Management Enable SNMP Management IP Address 192 168 1 174 DNS Name Community public Last Online never Web Service Management Remote Address 192 168 1 174 Last Online 7 6 2010 11 52 48 AM 9 seconds ago Save Changes Figure 30 Endpoint Details Identification Tab The current status of the endpoint and the time the endpoint was last online will be shown at the top of the screen In addition the protocol Web Service or SNMP last used to communicate with the endpoint is also shown There are also two action but
86. f the Onsight Expert This option can be used to activate a newly installed Onsight Expert is in Trial Mode one that is running in trial mode Activate if the Onsight Expert This option can be used to convert a server licensed Onsight Expert is Server Licensed to a standalone license If the Onsight Expert has a locked call license it will attempt to unlock the license before proceeding with the activation Activate if the Onsight Expert This option can be used to re activate an Onsight Expert one that is already Activated has already been activated with a new activation key 5 You will be presented with the Select Activation Keys step as shown in Figure 65 Step 3 Select Activation Keys Activation Keys Auto assign from all available activation keys Assign from selected activation keys Fi Activation Key Type Status Date Added o 987654 Aaaaaaaaaa Activation Available 6 29 2010 3 53 23 PM Figure 65 Select Activation Keys 6 Choose the activation keys that you wish to allocate to the previously selected Onsight Experts You can choose to either automatically assign keys from all available activation keys in the database or automatically assign keys from a subset of selected activation keys Click Next to continue to the next step Activation keys will be assigned to the Onsight Expert endpoints in the order in which they were al added to the database To assign a specific key to a specific Onsi
87. fication method to use for endpoints that are added automatically over the Web Service interface SNMP Manage New Web Enable this option to enable SNMP management by default for auto Service Clients registered endpoints Default SNMP Community The SNMP community to use for endpoints that are auto registered over the Web Service interface Reporting Interval The interval in seconds at which clients will report over the Web Service interface Clients will read this value from the server the first time they report 4 Click Save to save your changes 5 2 SNMP Management Onsight Management Suite can also manage endpoints using the Simple Network Management Protocol SNMP SNMP management is more suited to endpoints that are on the same Intranet as the Onsight Management Suite server as SNMP traffic is typically blocked by corporate firewalls and will not function for endpoints that operate in an environment where Network Address Translation NAT is used The advantage of using SNMP is that all communication is initiated by Onsight Management Suite so actions such as initiating software update jobs can be performed immediately without waiting for the endpoint to report over the Web Service interface All SNMP communication is performed by the Onsight Management Suite Windows Service Periodically the SNMP manager component of the Windows Service will attempt to refresh the status of each SNMP managed endpoint in the
88. fill in the video parameters for the configuration 4 Click Save to save your changes and return to the Modify Media Configuration Package screen The new configuration is displayed in the Configurations table For a more detailed explanation of configurable video parameters refer to the Onsight System Administration Manual 13 4 2 Modify an Existing Media Configuration To modify an existing configuration locate it in the Configurations table and click its name You will be directed to the Modify Media Configuration screen where you can change the details of the configuration 13 4 3 Deleting a Media Configuration To delete a configuration from the package locate it in the Configurations table and click the corresponding delete link 68 Librestream Onsight Management Suite 14 Software Packages When new versions of Onsight device or Onsight Expert software are available they will be pre packaged and distributed by Librestream Administrators can add these software packages to Onsight Management Suite and apply them remotely to Onsight endpoints When a software package is applied to an Onsight endpoint the following rules are applied e For Onsight device endpoints if the version of software does not match the version in the package the software will be installed on the endpoint e For Onsight Expert endpoints only newer versions of the Onsight Expert software will be downloaded and installed Installing an Ons
89. g two methods the built in Web Service interface or the Simple Network Management Protocol SNMP 5 1 Web Service Management Onsight Management Suite can accept connections from remote endpoints over the ASP NET Web Service interface that was installed with the product Advantages of the Web Service interface over the SNMP management interface include e The Web Service interface can be used in network environments that do not support the use of SNMP such as those environments where SNMP traffic is blocked by firewalls e Since all communication is initiated from the endpoint to the Onsight Management Suite server changes in an endpoint s IP address whether occurring as a result of a DHCP renewal a change in physical location or a switch between the endpoint s wired and wireless network interfaces can be detected faster and more reliably e Endpoint usage statistics and activation jobs are supported exclusively over the Web Service interface and are not supported over the SNMP interface When configured to connect to the Web Service interface endpoints will periodically report back to Onsight Management Suite Each periodic report will include e Identification information for the endpoint including the Device Computer name and type of endpoint e A list of network interfaces on the endpoint including each interface s MAC and IP addresses e The current version numbers of all software and configuration items installed on th
90. ge 92 to the shared installation directory 4 Client computers can now install Onsight Expert by running setup exe from the shared installation directory gt To create a custom installation CD 1 Create a temporary installation directory 2 Copy the entire file system tree from a standard Onsight Expert installation CD to the temporary installation directory 94 Librestream Onsight Management Suite 3 Copy the mca_config xml file that was created using the steps described in the Creating an Onsight Expert Custom Install File section on page 92 to the OnsightExpert subdirectory within the temporary installation directory 4 Use a CD image creation tool to create an ISO file from the contents of the temporary installation directory 5 Burn the ISO file to a CD 6 Delete the temporary installation directory 7 Client computers can now install Onsight Expert from the custom installation CD by running setup exe from the OnsightExpert subdirectory 95 Librestream Onsight Management Suite 17 Configuration Access Control Access to Onsight device and Onsight Expert configuration parameters can be restricted through the use of Configuration Access Control files Configuration Access Control files allow an administrator to restrict which features can be configured or changed by end users of Onsight device or Onsight Expert endpoints Some examples of when it might be appropriate to restrict access to certain confi
91. ge delete NewDeviceConfig 2 0 0 0 11 26 2009 11 31 35 AM Save package delete Telestration 3 0 0 1 11 26 2009 11 31 45 AM save package delete Figure 43 View Onsight Device Configuration Package List From here you may perform a number of tasks on each package Save Package allows you to download a ZIP file containing an Onsight device configuration package This ZIP file contains both the package manifest and the package archive You can extract these two files to an SD card for manual installation of the package to Onsight device endpoints Delete removes the package from the system If an Onsight device configuration package is a member of an active update job it cannot be deleted and its delete link will be replaced by the icon 10 3 Modifying an Existing Onsight Device Configuration Package To modify an existing Onsight device configuration package locate it in the list and click on its package name You will be taken to a screen similar to the one shown in Figure 41 The name of the package you are modifying is shown at the top of your screen From here you can change the name or version number of the Onsight device configuration package as well as modify the Onsight device configuration settings Modify the fields as required and click Save to save the changes D d The version number of an Onsight device configuration package should be changed whenever modifications are made to the package If the version number is not cha
92. gement Tools tree node select the IIS 6 Management Compatibility node The role services under the IIS 6 Management Compatibility node will be selected automatically 8 Click the Next button to proceed to the confirmation screen 9 Click the Install button The Web Server IIS role and required role services will be installed on your server 10 When the installation completes click the Close button to complete the wizard 7 Librestream Onsight Management Suite 4 Starting Onsight Management Suite for the First Time 4 1 Logging In To login to Onsight Management Suite launch the User Interface by choosing Start gt All Programs gt Librestream Onsight Management Suite gt Login to Onsight Management Suite or by double clicking the Onsight Management Suite icon that was installed to your desktop This starts the User Interface in your default web browser and you will be presented with the login screen shown in Figure 6 Q Onsight Management Suite e C f z http oms Login aspx gt D amp HEH Q sight management suite Another Innovation by Librestream Home Managed Endpoints Package Management Software Update Jobs Statistics License Management Options Please Log In User Name Password Copyright 2007 2010 Librestream Technologies Incorporated All rights reserved Figure 6 Logging In to Onsight Management Suite Every page in the User Interface is laid out in a similar manner to
93. ght Expert create a new activation job for only the desired Onsight Expert and choose Assign from selected activation keys to assign the desired key 7 You will be presented with the Confirm Activation Key Allocations step as shown in Figure 66 Step 4 Confirm Activation Key Allocations Allocated Activation Keys Name Allocated Activation Key Type Result ONSIGHTEXPERTPC 123456 Abcdefghijkl Activation Activation key allocated Figure 66 Confirm Activation Key Allocations 87 Librestream Onsight Management Suite 8 The Allocated Activation Keys table will provide a summary of each selected Onsight Expert along with its newly allocated activation key If there were not enough available activation keys in the database to allocate to all of the selected Onsight Expert endpoints those endpoints that could not be assigned a key will have Not enough available activations displayed in the Result column 9 Click Confirm and Assign Keys to create the activation job The next time the selected Onsight Expert endpoints report to Onsight Management Suite over the Web Service interface they will attempt to communicate with the activation server to perform software activation with their assigned keys 16 1 3 3 Viewing Pending Onsight Expert Activation Jobs To view a list of pending activations jobs navigate to License Management gt Onsight Expert Software Activation gt View Onsight Expert Activation Status You will be presented
94. guration settings include e Network Security If wireless networks are not permitted you may want to restrict access to the Enable Radio feature If you wish to control which channels are used by the radio access to the Channel Configuration settings can be restricted e Bandwidth Control Administrators can lock down the bandwidth configuration of endpoints e Privacy Control whether or not users can change the configured privacy setting of an endpoint 17 1 Editing Configuration Access Control Files Configuration Access Control settings are maintained by editing the sample files that are distributed with Onsight Expert starting with release 3 4 They are located on the Onsight Expert installation CD in the AccessControl folder There are two sample files one for the Onsight device and one for Onsight Expert Each file contains editing instructions as well as a description of the available permission settings Review the two sample files to learn which parameters you can control access to A portion of a sample Onsight device Configuration Access Control file is shown in Figure 76 el Call Control General gt lt permission id 5001 version 1 0 0 gt lt description gt Enable auto answer lt description gt lt access gt open lt access gt lt permission gt lt permission id 5002 version 1 0 0 gt lt description gt Start video on connection lt description gt lt access gt open lt access gt lt permi
95. h the User Interface and the Web Service Once the Windows Service starts it will begin listening for TCP connections on this port so it is important that you choose a port that is not already in use on your system The default TCP port is 9090 The configured Configuration and Database Folder can be viewed after installation by navigating to Options gt General Settings within the Onsight Management Suite User Interface however it cannot be changed without re installing Onsight Management Suite The configured Packages Folder can be viewed or changed after installation by navigating to Options gt General Settings within the Onsight Management Suite User Interface oo The configured TCP port can be viewed or changed after installation by choosing Start gt All Programs gt Librestream Onsight Management Suite gt Configure Onsight Management Suite Service 5 When the installation completes you will have the option of placing icons on your desktop or Quick Launch bar that can be used to launch the User Interface 3 1 Server Firewall Configuration If Windows Firewall or other third party firewall software is running on the server where you installed Onsight Management Suite you may need to add firewall exceptions for the ports listed in Table 2 Table 2 Windows Firewall Exceptions Name Protocol Port Description HTTP TCP 80 Required if remote endpoints will access the package server or Web Servic
96. he server s database the Onsight Expert will be unable to connect to the Web Service interface Onsight Expert endpoints can also be automatically configured to communicate with the Web Service Interface upon installation See the Onsight Expert Custom Installs section on page 92 for more information 19 Librestream Onsight Management Suite 6 2 Configuring Endpoints for SNMP Management 6 2 1 Configuring SNMP Management on an Onsight device gt To configure SNMP management on an Onsight device endpoint 1 Open the main menu on the Onsight device and select Configuration 2 Navigate to the Network gt SNMP tab 3 Configure the Community setting that will be used to communicate with the device over SNMP Take note of the community name that you choose here as it will be used later when adding this endpoint to Onsight Management Suite d For security reasons we recommend that you use a community name other than public since the community name that you choose will be given both READ and WRITE privileges 4 You can also optionally configure a hostname or IP address of the SNMP manager that is permitted to communicate with the device Entering a value into the Permitted Manager field on the SNMP tab restricts incoming SNMP packets to a single remote server If you leave this field blank any host will be allowed to communicate with the device using SNMP i For security reasons we recommend that you enter the host name o
97. hird Party Software License Agreement means a license agreement for a particular Third Party Software product in the form attached to this End User License Agreement as a Schedule or in the form expressly referenced in any such Schedule 1 16 Upgrades means all upgrades modified versions updates additions and copies of any Software including related documentation which are provided installed or made available online or otherwise by Librestream or any Third Party Licensor 1 17 use or using includes accessing downloading installing or copying any of the Software or otherwise benefiting from the functionality of any of the Software and or any Librestream Product 2 LIMITED LICENSE 2 1 Subject to Licensee s strict compliance with the terms and conditions of this Agreement Librestream hereby grants to Licensee during the term of this Agreement a worldwide non transferable non exclusive revocable royalty free limited license to use the Software for Licensee s internal business purposes and for no other purpose whatsoever For greater certainty a some of the Third Party Software is licensed to Licensee in accordance with the provisions of the Third Party Software License Agreement applicable thereto which Licensee acknowledges reading and agrees is binding on Licensee b all of the Librestream Software and all Third Party Software that is not subject to a Third Party Software License Agreement is licensed to Licensee i
98. ht Management Suite For more information refer to the Adding Managed Endpoints section on page 26 2 Create or add the software and configuration packages you wish to apply 3 Create a software update job containing the endpoints you wish to update and the packages you wish to install to those endpoints 9 1 Packages Software and configuration updates are distributed to Onsight endpoints using packages A package in Onsight Management Suite consists mainly of two components a manifest which is an XML file describing the version number and contents of the package and a package archive which holds the actual contents of the package Onsight Management Suite currently supports the package types listed in Table 13 Table 13 Supported Package Types Package Type Endpoints Description Software Onsight device Created and distributed by Librestream whenever new software Onsight Expert releases become available These are described further in Software Packages on page 69 Configuration Onsight device Allows you to apply configuration settings to remote endpoints Onsight Expert These are described further in Onsight Device Configuration Packages on page 51 and Onsight Expert Configuration Packages on page 55 Users Contacts Onsight device Allows you to apply a list of users and shared contacts to remote Onsight Expert endpoints These are described further in the Users Contacts Packages section on page 58 Media
99. ibrestream Onsight Management Suite Remote Web Service Enter the URI of the Remote Web Service to automatically configure the Onsight Expert for remote management upon installation Server URI http oms OnsightWebService R emoteEndpointService asmx Encryption Key PaojYOjHe5MwTuB9Az178pNKCnk4ZJ3fD5xe _ Reporting Report statistics over Remote Management Web Service Figure 72 Custom Install Remote Web Service Settings 5 Select whether to add an activation key for automatic product activation Choose Skip if you do not wish to add activation settings to the file otherwise choose Add Activation Key and click Next to continue If you chose Skip proceed to step 7 6 You will be presented with the screen shown in Figure 73 Enter the activation key required to activate the Onsight Expert into the provided fields and click Next to continue Automatic Product Activation Enter activation key s to include with the Onsight Expert installation files to allow the product to be automatically licensed for the user during installation Activation Key 123456 Abcdefghijkl Figure 73 Custom Install Activation Settings d Only a single activation key can be added to an Onsight Expert custom install file If the file will be used to install Onsight Expert onto multiple client computers only the first computer to install Onsight Expert will activate successfully since the key will no longer be available for subse
100. id illegal or unenforceable provision 13 8 This Agreement constitutes the entire agreement between the parties with respect to the license of the Software and the other subject matter of this Agreement and supersedes and terminates all other prior and or contemporaneous verbal and or written agreements and understandings with respect thereto No modifications to this Agreement shall be enforceable except when in writing and signed by an authorized signatory of the party to be bound thereby Without limiting the generality of the foregoing the terms and conditions of any purchase order or other document submitted by Licensee to Librestream or to any Librestream distributor or other representative shall not be binding on Librestream unless definitively accepted in writing by Librestream 13 9 THIS AGREEMENT SHALL IMMEDIATELY AND AUTOMATICALLY BE EFFECTIVE AND ENFORCEABLE UPON ANY DOWNLOADING OR INSTALLATION OF ANY OF THE SOFTWARE OR UPON ANY USE OF ANY OF THE SOFTWARE OR ANY LIBRESTREAM PRODUCT It shall not be a requirement to the effectiveness and enforceability of this Agreement that any Licensee or Librestream execute this Agreement SCHEDULE A LIBRESTREAM SOFTWARE AND LIBRESTREAM NOTICES Name of Librestream Software Onsight Enterprise and Onsight Management Suite Copyright Notice Copyright 2007 2010 Librestream Technologies Incorporated All Rights Reserved Patents Notice United States Patent 7 221 386 together with additional paten
101. ied they will be combined using the Boolean AND operator 4 If you are filtering statistics by endpoint click the Choose Endpoints button You will be presented with the Choose Endpoints screen shown in Figure 59 Choose Endpoints Endpoint Group All Endpoints Selected 1 Clear Selected o All Endpoints Name Type Sub Group Lab J Deleted Endpoints mcDoooB6B0BA69D Onsight Device p MCD0023A7000253 Onsight Device ONSIGHTEXPERTPC Onsight Expert Figure 59 Choose Endpoints 5 Choose the endpoints you wish to view reported statistics for by selecting the checkbox next to their names in the displayed table and click the Accept button Deleted endpoints can be selected from the Deleted Endpoints group To view statistics reported by all endpoints including deleted endpoints click the Clear Selected link to the top right of the table 6 Once all filter parameters have been chosen click the Apply Filter button to display the desired statistics in the table at the bottom of the page For more information on interpreting the displayed statistics see Interpreting Statistics on page 76 15 3 Exporting Collected Statistics gt To export collected statistics to a CSV file 1 View the statistics you wish to export by following the instructions in Viewing Collected Statistics on page 73 2 Click the Export to CSV link at the top of the displayed statistics table
102. ight Expert software package may reguire that a release key be entered during the installation process Rather than requiring that the end user enter a release key manually Onsight Management Suite can provide it to the installer automatically Refer to the Onsight Expert Release Keys section on page 90 for more information 14 1 Adding a New Software Package gt To add a software package 1 Choose Package Management gt Software Updates gt Add Software Update Package You will be presented with the Add Software Package screen as shown in Figure 55 Add Software Package Identification Package Name Software Package Choose File No file chosen Upload The uploaded file must be a valid Librestream software update package ZIP file If you obtained the software release in the form of an archive containing both a Manifest xml file and lt PackageName zip file you must unpack the archive and upload only the contained software update package ZIP file Save Cancel Figure 55 Add Software Package 2 Enter the information that is required to identify the new Software package in the Identification section shown in Table 28 69 Librestream Onsight Management Suite Table 28 Software Package Identification Package Name Enter the name of the package This name must be unique to all Software packages and must be a valid Windows filename This name is used to identify the package when assigning it to
103. iguration Package on page 51 and Creating an Onsight Expert Configuration Package on page 55 Import the edited Configuration Access Control file into the created package For further information refer to Importing Access Control Settings on page 52 and page 56 Install the package containing the new Configuration Access Control settings onto the Onsight device or Onsight Expert endpoint For more information regarding remotely installing packages to an endpoint refer to the Software and Configuration Updates section on page 43 Once a particular setting has been set to an access control level of locked it can only be modified by installing a configuration package 10 11 12 Navigate to Package Management gt Onsight Device Configuration Packages gt View Onsight Device Configuration Packages Locate the package containing the Configuration Access Control file you wish to install and click the Save Package link This will allow you to download a ZIP file containing the manifest file and package archive Extract the manifest file and package archive to an SD card Insert the SD card containing the manifest file and package archive into the Onsight device Open the main menu on the Onsight device and select Configuration Navigate to the Maintenance gt Update tab Select file from the Package Server dropdown list Browse for the created Configuration Access Control package by pressing the browse button Select the
104. is the list of configurations contained in the package The table displays the name of the configuration and a list of actions that can be performed on each configuration 13 4 1 Create a New Media Configuration gt To create a new media configuration 1 Click the Create New link located below the Configurations table You will be presented with the Create New Media Configuration screen shown in Figure 54 67 Librestream Onsight Management Suite Modify Media Configuration Package Low Bandwidth Profiles Create New Media Configuration Identification Name LowBitrate Video Device Type NTSC Meals 640 X480 VGA N Frame Rate fps 10 v GOP 5 z Target Bitrate kbps 256 Min 8 Max 2500 O Hard Limit Soft Limit Q Choose higher Frame Rate values to optimize the video for smooth motion and lower values to optimize for increased detail Choose higher GOP values to optimize the video for quality and lower values to optimize for reliability Save Cancel Figure 54 Create New Media Configuration 2 Inthe Identification section fill in the fields necessary to define the new configuration as shown in Table 27 Table 27 New Media Configuration Identification Name The name used to identify the configuration in the Onsight Expert client software The names High Quality Medium Quality and Low Quality are reserved and cannot be used 3 Inthe Video section
105. ists in the database release keys in the file for the same version number and activation key will be ignored Replace duplicate records with If a release key for a particular version number and activation those in the imported file key already exists in the database it will be replaced with release keys in the file for the same version number and activation key 3 Click the Browse button You will be presented with a file selection dialog 4 Choose the XML file containing the release keys to import 91 Librestream Onsight Management Suite 5 Click Import The release keys will be imported into the database using the selected import options 16 3 Onsight Expert Custom Installs Onsight Management Suite allows you to create an Onsight Expert custom install file that can be packaged with the Onsight Expert setup files allowing you to automatically configure or activate an Onsight Expert during installation Using Onsight Expert custom install files you can e Activate a single Onsight Expert after installation without the need for Onsight Management Suite e Provide release keys to Onsight Expert endpoints that are upgraded using some means other than Onsight Management Suite such as installing from a shared network drive or third party software distribution system e Configure Onsight Expert endpoints to automatically communicate with Onsight Management Suite over the Web Service interface after installation
106. itiated Last Attempt Result Next Attempt Attempts 0 Conditions Trial mode Cancel Figure 33 Endpoint Details Activation Tab The Activation Status section displays the last reported software activation state of the Onsight Expert endpoint For more information on the activation status of Onsight Expert endpoints refer to Onsight Expert Activation Status on page 81 The Pending Activation Status section lists the status of any pending activation job for the endpoint Pending activation jobs can be cancelled from this screen by clicking the Cancel button More information about creating and managing activation jobs can be found in the Onsight Expert Activation Jobs section on page 85 41 Librestream Onsight Management Suite 8 3 5 Status The Status tab on the Endpoint Details page displays an endpoint s detailed system status including hardware information call and conference status SIP registration status and media streaming status 2 To view the detailed system status of an endpoint 1 Summary Open the Endpoint Details page for the endpoint you wish to view and select the Status tab as shown in Figure 34 Timestamp 11 17 2009 11 36 54 AM 1 second ago Hardware Part Number 200024 Board Number Version not available Serial Number 001613010030 Call Status Call Status Not in a call SIP Status Status Unregistered Call Participants Status ID Nam
107. ivation may take up to a minute to complete 4 Ifthe activation was successful the activation status at the top of the screen will change to Activated 4 3 2 Manual Activation 1 Choose the Options gt Activation menu item and select the Manual tab shown in Figure 11 2 Contact a Librestream customer service representative using the phone number displayed on the screen You will be asked to provide the activation key from your CD in addition to two automatically generated codes These codes are unique to the PC that Onsight Management Suite was installed on so ensure that you use the ones displayed on your screen rather than the example codes in Figure 11 The service representative will provide you with the two activation codes needed for activation 3 Enter the codes into the boxes provided and press the Manual Activation button 4 Ifthe activation was successful the activation status at the top of the screen will change to Activated 12 Librestream Onsight Management Suite Manual Step 1 In order to do manual activation you must provide the following information to a support representative 1 This generated key code 324776781 2 This generated computer ID 37987169 3 The two part Activation Key that you purchased along with this program Step 2 Once you have the above information please contact a support representative to get a two part Activation Code 1 800 849 5507 Step 3 Once you have a two part Act
108. ivation Code enter it below along with the two part Activation Key that you purchased with this program then press the Manual Activation button Activation Key Activation Code Manual Activation Figure 11 Manual Activation 4 3 3 Viewing Activation Status After activating the status of Onsight Management Suite activation can be viewed by navigating to the Options gt Activation Status menu item which will display the Activation Status screen shown in Figure 12 Activation Status Status Activated Version 2 04 Serial Number 123456 Abcdefghijkl Date Version Key 10 16 2009 2 0 2 123456 Abcdefghijkl 1 A1B2C3D4 10 19 2009 2 0 3 123456 Abcdefghijkl 1 E1F2G3H4 11 3 2009 2 0 4 123456 Abcdefghijkl 1 11J2K3L4 Figure 12 Activation Status The Activation Status screen displays the status of the activation the supported version number and the serial number that was used to activate the product In addition the list of release keys that were used to install each version of the product will be displayed for reference 13 Librestream Onsight Management Suite 5 Remote Management of Onsight Endpoints After configuring and activating the Onsight Management Suite for the first time the system will be fully operational and can be used to monitor and manage Onsight endpoints Endpoints can communicate with Onsight Management Suite using one or both of the followin
109. ivation Keys iese ees es se ee ee ee ee ee ee Re ee ee ee 83 Figure 62 View Onsight Expert Activation Keys iese se ees se ee ee ee ee ee ee ee ee Re ee ee ee 84 Figure 63 Select Onsight Expert iese sees esse ee ee ke ee ee ee ee ee Re ee ee ee ee ee ee ee ke ee ee 86 Figure 64 Activation Conditions ees se ee ee ek ee ee Re ee ee ee ee ee Re ee ee ee 86 Figure 65 Select Activation KeyS ee ees se ee Ee AR ee ee Re ee ee ee GR ee ee Re ee ee ee 87 Figure 66 Confirm Activation Key Allocations ese ee ee Re ee Ee AA ee ee Re ee ee ee 87 Figure 67 Pending Activation Status ees se ee ee ee ek ee Ge Re ee ee GR ee ee Re ee ee ee 88 Figure 68 Activation Job HistOFY sees ees es ee ee se ke ee ee ee AR ke ee ee ee ee ee ee ee ke ee ee 89 Figure 69 Add Onsight Expert Release Keys ees se ee ee ee ee ee Re ee ee ee 90 Figure 70 View Onsight Expert Release Key List cc se ee ee ek ee ee Re ee ee ee 91 Figure 71 Custom Install Wizard ese ee se ee AR ee ee Re ee ee ee Ke ee ee Re ee ee ee 92 Figure 72 Custom Install Remote Web Service Settings iese ee ee ee ee 93 Figure 73 Custom Install Activation SettingS ese ee ee ee ee ek ee ee Re ee ee ee 93 Figure 74 Custom Install Release Key SettingS iii ees se ee ee ek ee ee Re ee ee ee 93 Figure 75 Custom Install EXPO esse ee se ee ee ee ee ee ke ee ee ee ee ee ke ee ee ee ee ee ee ee ee ke ee ee 94 Figure 76 Samp
110. l System Librestream Onsight Management Suite Stop the service Restart the service My IviRegMar y Java Quick Starter Librestream Onsight Management Suite Prefetches Started Started Started Automatic Automatic Automatic Local System Local System Local System Started Started Started Automatic Automatic Automatic Manual Automatic Automatic Automatic Disabled Automatic Manual Automatic Disabled Manual Local System Local System Local System Local System Local System Local System Local System Local System Local System Local System Local System Local Service Local System Sy LightScribeService Direct Disc Labeling Used by th Bs Local Communication Channel Provides lo Bs Logical Disk Manager Detects an Bs Logical Disk Manager Administrative Se Configures BsLogon Session Broker Credential Sy Message Queuing Provides a Message Oueuing Triggers Associates Messenger Transmits Microsoft NET Framework NGEN v4 0 Microsoft Syms Software Shadow Copy Provider Manages s By Net Logon Supports p By Net Tep Port Sharing Service Provides a Siy NetMeeting Remote Desktop Sharing Enables an By Network Access Protection Agent Allows win Manual Local System Siy Network Connections Manages 0 Manual Local System lt gt Started Started Started Figure 77 Services Control Panel 2 Right click on the item named Librestream Onsight
111. le 6 Click Next to search for the endpoint Table 6 SNMP Search Parameters IP Address DNS Name Enter the IP address DNS name or host name of the endpoint to search for 27 Librestream Onsight Management Suite SNMP Community Enter the SNMP community name to be used to communicate with the endpoint by SNMP This should be the read write community that you previously configured on the endpoint 5 After the SNMP search has been completed or if you chose the Register an endpoint that is not reachable by SNMP method you will be presented with the New Managed Endpoint Identification screen as shown in Figure 22 Identification Endpoint Type Onsight Expert v Identification Method Device Computer Name v Device Computer Name MYONSIGHTEXPERT MAC Addresses Endpoint Group All Devices 3 change SNMP Management optional Enable SNMP Management IP Address DNS Name Community 192 168 1 88 librestream Figure 22 New Managed Endpoint Identification 6 Enter the information required to identify the endpoint as listed in Table 7 Table 7 New Managed Endpoint Identification Endpoint Type Choose whether the endpoint is an Onsight device or Onsight Expert endpoint Identification Method Choose to identify the endpoint by either the Device Computer Name or by MAC Address Device Computer Name Ent
112. le Configuration Access Control File ese ee ee ee Re ee 96 Figure 77 Services Control Panel ii ee ee ee AR ee AR Re ee ee ee ee ee Re ee ee ee 98 Librestream Onsight Management Suite Tables Table 1 Installation Options ees see ee ee AR ee AR Re ee Re AR ee AR Re ee ee ee ee ee 3 Table 2 Windows Firewall ExceptionS ees se ee ee ee ke ee ee ee ee ee ee ee Ge Re ee ee be ee ee ee ke ee ee 4 Table 3 Web Service Management Settings ii ees se ee ee AR ee ee ee Re ee ee 16 Table 4 SNMP Management Settings ees ee es se ee ee ee ek ee ee Ge Re ee ee ee ee ee ee ee 17 Table 5 Add New Managed Endpoint Methods see ee ee ee Re ee ee ee ee ee ee 27 Table 6 SNMP Search Parameters sesse ee ee se ke ee ee Ee ee ee ee ee ee Ge Re ee ee Ee de ee ee ee ee 27 Table 7 New Managed Endpoint ldentificatiOn ese ee se ee ee ee ee AR ee ee ee ee 28 Table 8 SNMP Discovery ConfiguratiON ese see ee ee Re ee Re AA ee Ke ee ee Re ee ee ee ee 30 Table 9 New SNMP Discovery Range Identification ese ee ee ee ee AR ee ee 31 Table 10 Managed Endpoints Table Columns ee see ee ee ee Re ee ee ee ee ee ee 33 Table 11 Managed Endpoints ACtiONS esse ee es se ke ee ee ee ee ee ee Ge Re ee ee ee ee ee ee ee 34 Table 12 Endpoint Records si esti ij cashes cheese eee eeepc elds hee 34 Table 13 Supported Package TyPeS iese see ek ee ee Re ee Ee AA ek ke ee ee ee ee ee
113. leted endpoints will not be removed from the database When viewing collected statistics or software update job status a deleted endpoint will be shown using a strikethrough font to indicate that it is no longer being managed ri An endpoint that was deleted from the database must be re added to Onsight Management Suite in order to resume managing it Table 12 Endpoint Records Endpointld When an endpoint is added to Onsight Management Suite it is automatically assigned an auto incrementing Endpoint ID This identifier can be used to correlate endpoints with their reported usage statistics as described in the Interpreting Statistics section on page 76 EndpointName The name of the endpoint This will typically be the Device Computer Name of the endpoint EndpointType The type of endpoint Onsight device or Onsight Expert WiredMacAddress The MAC address of the wired network interface Onsight devices only Address The IP address used to communicate with the endpoint using SNMP RemoteAddress The IP address that the endpoint last used to communicate with Onsight Management Suite over the Web Service interface LastOnline The last date and time the endpoint was online If an endpoint is deleted from Onsight Management Suite and added again at a later time it will be assigned a new Endpoint ID 8 1 1 Filtering the Managed Endpoints Table by Column The Managed Endpoints table can be filtered
114. ll GUID Endpointld The Endpoint ID of the endpoint that reported the call as described in Table 12 on page 34 EndpointName The name of the endpoint This will typically be the Device Computer Name of the endpoint EndpointType The type of endpoint Onsight device or Onsight Expert UserName The user name of the user logged into the endpoint when the call took place Duration The duration of the call in hh mm ss DurationSeconds The duration of the call in seconds Direction The direction of the call Incoming or Outgoing 76 Librestream Onsight Management Suite Locallp The IP address of the reporting endpoint LocalPid The conference participant ID of the reporting endpoint Remotelp The IP address of the remote endpoint RemotePid The conference participant ID of the remote endpoint RemoteName The name of the remote endpoint RemoteSite The URI of the remote endpoint RemoteEndpointType The type of the remote endpoint Onsight device Onsight Expert or Unknown VoiceCodec The voice codec used for the call G 711 ALAW GSM6 10 PCM or G7 11 ULAW SipCallld The SIP Call ID SipRegistered Whether or not the reporting endpoint was registered to a SIP server at the time of the call SipServer The SIP server the reporting endpoint was registered to SipUserName The SIP user name of the reporting endpoint SipTransportType The SIP transport type TL
115. ministrator to cancel the activation job e Retry Now commands Onsight Management Suite to retry the activation job as soon as the endpoint is ready without waiting for the time indicated by Next Attempt e Reset allows the administrator to reset the activation job attempt count for the endpoint if it is in the Max Attempts Reached state This will set the attempt count back to zero allowing Onsight Management Suite to re attempt the activation job on that endpoint The logged history of activation job attempts for an endpoint can also be viewed by clicking the button next to its name in the Onsight Expert Activation Status table This will reveal a log of activation job events for that endpoint including the date and time of each event along with the assigned activation key as shown in Figure 68 If an activation attempt has failed the log will display the reason for the failure allowing you to diagnose the problem before the next scheduled attempt i O JOHNPC Activated 3 D v 2 Waiting for Endpoint Cancel Activation History Timestamp Activation Key Status 7 8 2010 3 11 06 PM 123456 Abcdefgh Next attempt requested by administrator Waiting for endpoint 7 8 2010 3 08 19 PM 123456 Abcdefgh The activation attempt failed Invalid activation key 7 8 2010 3 08 13 PM 123456 Abcdefgh Activation initiated by server 7 8 2010 3 07 29 PM 123456 Abcdefgh Activation key assigned Conditions Server licensed Waiting for endpoi
116. n accordance with the terms and conditions of this End User License Agreement and c any default or non compliance on the part of Licensee or those for whom it is responsible in law with the terms and conditions of this End User License Agreement or with the provisions of any Third Party Software License Agreement shall constitute default and non compliance by Licensee with this End User License Agreement and all Third Party Software License Agreements 2 2 Use of the Software pursuant to this Agreement shall be limited to the single Librestream Product and to a single Computer as set forth in the applicable Purchase Order and for which Licensee has paid to the Librestream the required license fee 2 3 Any use of the Software which is not expressly authorized by this Agreement is strictly prohibited Without limiting the generality of the foregoing and notwithstanding any other provision of this Agreement in no event may Licensee do any of the following or permit any third party to do any of the following a transfer assign or sublicense any of its license rights to any other person or use the Software or any portion thereof on any unauthorized or secondhand Librestream Product or on any Computer s other than the specific Computer s on which the Software is licensed to be used any such transfer assignment sublicense or use shall be null and void or b distribute license sublicense rent lease or sell the Software or any portion thereof as a st
117. naged Endpoints table endpoints can be further organized into endpoint groups An endpoint group acts simply as another filter that can be applied to the table in order to manage groups of endpoints whose properties might be similar Endpoint groups are organized into a hierarchical tree similar to folders on a computer s file system Although an endpoint can only be directly assigned to a single endpoint group the tree structure allows an administrator to further organize endpoints by assigning them to different sub groups within the tree The root of the Endpoint Group tree is the All Endpoints node All groups added to the system will be a sub group of All Endpoints 8 2 1 Creating a New Endpoint Group 2 To create a new endpoint group 1 Select the node in the Endpoint Group tree that you wish to add a sub group to 2 Click the Add link at the top of the Endpoint Group tree You will be presented with the Add Group screen shown in Figure 26 Add Group Name Lab Figure 26 Add Group 3 Enter a name for the endpoint group and click the Save button Endpoint group names must be unique across the entire endpoint group tree 35 Librestream Onsight Management Suite 4 The group will be added to the Endpoint Group tree 8 2 2 Renaming an Endpoint Group gt To rename an endpoint group 1 Select the group in the Endpoint Group tree that you wish to rename 2 Click the Rename link at the top of
118. ndpoint Status The status of the software update job for that endpoint which will be one of the following e Queued The job is waiting in the queue for one or more update jobs to complete e Waiting for Endpoint Onsight Management Suite is ready to initiate the next update attempt and is waiting for the endpoint to be ready e Initiated Onsight Management Suite has communicated the details of the update job to the endpoint and is waiting for it to report further status e In Progress The endpoint reports that the update is in progress e Attempt Failed The previous attempt failed Onsight Management Suite is waiting until the time indicated by the Next Attempt column before it will initiate a new attempt e Max Attempts Reached The maximum number of failed attempts was reached for the update Administrator intervention is required to proceed e Cancelled The update was cancelled by the administrator e Succeeded The update completed successfully e No Updates Found The version numbers of the endpoint already match those of the packages assigned to the update job e Unknown The status of the update job for the endpoint is unknown Last Attempt Initiated The date and time the last update attempt was initiated Next Attempt The date and time of the next update attempt Attempts The total number of update attempts Oo The status of an update job for an endpoint c
119. nged an Onsight device endpoint with the same version number will fail to download and install it if an update is attempted If an Onsight device configuration package is a member of an active update job it cannot be modified You can stil view the package by clicking its package name in the Onsight device configuration package list but you will not be able to make or save changes to the package 54 Librestream Onsight Management Suite 11 Onsight Expert Configuration Packages Onsight Management Suite allows administrators to create Onsight Expert configuration packages that can be applied to Onsight Expert endpoints An Onsight Expert configuration package consists of multiple configuration files When viewing the currently installed version of a configuration package on an Onsight Expert you will notice two separate version numbers Access Control and Configuration 4 When installing an Onsight Expert configuration package onto an Onsight Expert the version number of the package will be applied to both configuration files However if Access Control settings are not present in the package the version number of Access Control will remain unchanged When an Onsight Expert configuration package is applied to an Onsight Expert endpoint the following rules are applied e All configuration settings on the Onsight Expert application that also exist in the package will be replaced by the settings in the package e Any configura
120. nt Figure 68 Activation Job History 89 Librestream Onsight Management Suite 16 2 Onsight Expert Release Keys Onsight Management Suite can maintain a database of Onsight Expert release keys which may be required when upgrading the Onsight Expert software When an Onsight Expert software update is initiated remotely using Onsight Management Suite the server can provide the endpoint with the necessary release key based on the activated serial number of the Onsight Expert and the version number of the software package that is being installed If a corresponding release key does not exist in the database the user of the Onsight Expert computer will need to enter the release key manually during the installation process 16 2 1 Adding Onsight Expert Release Keys gt To add a new Onsight Expert Release Key 1 Choose License Management gt Onsight Expert Release Keys gt Add Onsight Expert Release Keys You will be presented with the Add Onsight Expert Release Keys screen as shown in Figure 69 Add Onsight Expert Release Keys Add Release Key Onsight Expert Version Activation Key Release Key Import Release Keys Import Release Keys Import Options 4 0 0 ex 3 4 0 123456 Abcdefghijkl 123456 Abedefghijki fja a1B2c304 HEEN v EE Choose File No file chosen Skip duplicate records found in the imported file O Replace duplicate records with those in the imported file Import Fig
121. ntify the new Users Contacts package in the Identification section as shown in Table 20 Table 20 Users Contacts Package Identification Package Name Enter the name of the package This name must be unigue to all Users Contacts packages and must be a valid Windows filename This name is used to identify the package when assigning it to an Onsight endpoint Version Enter the version of the Users Contacts package The version number is used by endpoints to determine whether or not this package has already been installed The default is 1 0 0 0 Copy From If you have existing Users Contacts packages in the system you can copy the users and contacts from an existing package by 58 Librestream Onsight Management Suite selecting it from the list 3 Click the Save button to save your changes and create the Users Contacts package 12 2 View Existing Users Contacts Packages To view the list of Users Contacts packages in the system choose Package Management gt Users Contacts gt View Users Contacts Packages You will be presented with a list of all the Users Contacts packages that were previously created as shown in Figure 47 Each item in the list displays the name of the package the version number of the package the last modified time of the package and the number of users and contacts currently configured in the package You can also create a new Users Contacts package by clicking the
122. o query Delete removes the package from the system If an Onsight Expert configuration package is a member of an active update job it cannot be deleted and its delete link will be replaced by the J icon 11 3 Modifying an Existing Onsight Expert Configuration Package To modify an existing Onsight Expert configuration package locate it in the list and click on its package name You will be taken to a screen similar to the one shown in Figure 44 The name of the package you are modifying is shown at the top of your screen From here you can change the name or version number of the Onsight Expert configuration package as well as modify the Onsight Expert configuration settings Modify the fields as required and click Save to save the changes w The version number of an Onsight Expert configuration package should be changed whenever modifications are made to the package If the version number is not changed an Onsight Expert endpoint with the same version number will fail to download and install the package if an update is attempted If an Onsight Expert configuration package is a member of an active update job it cannot be modified You can still view the package by clicking its package name in the Onsight Expert configuration package list but you will not be able to make or save changes to the package 57 Librestream Onsight Management Suite 12 Users Contacts Packages Onsight Management Suite allows administrators to create Us
123. obs in the system choose Software Update Jobs gt View Software Update Jobs You will be presented with a list of all of the previously created software update jobs as shown in Figure 38 Update Jobs Add Delete Reload Table o Name Created Date Packages Endpoints Succeeded Cancelled Failed Status O Update to Latest Software 11 16 2009 12 43 56 PM 1 1 0 1 0 Completed delete FI New Software Update Job 11 16 2009 12 43 23 PM 2 2 0 0 0 Active delete Figure 38 View Software Update Jobs Each entry in the Update Jobs table will contain the information described in Table 15 46 Librestream Onsight Management Suite Table 15 Update Jobs Table Columns Name The name used to identify the software update job Created Date The date and time the software update job was created Packages The number of packages assigned to the software update job Endpoints The number of endpoints assigned to the software update job Succeeded The number of endpoints that have successfully installed all applicable packages in the software update job or for which there were no updates available Cancelled The number of endpoints for which the software update job was cancelled Failed The number of endpoints that reached the maximum number of failed update attempts and are waiting for administrator input to proceed Status The status of the software update job either Completed or Active In a
124. of disclosure and e the terms and conditions of this Agreement 1 4 Intellectual Property means any patents patent rights trademarks service marks registered designs topography and semiconductor mask work rights applications for any of the foregoing copyrights know how unregistered design rights trade secrets and any other similar protected rights in any country 1 5 Librestream means Librestream Technologies Inc 1 6 Librestream Product means any product developed by or for Librestream that incorporates any of the Software in any manner whatsoever 1 7 Librestream Software means any software that is proprietary to Librestream and that is not Third Party Software and includes in particular the Librestream software identified in Schedule A hereto 1 8 Licensee means collectively each and every person who downloads installs and or uses any of the Software and or any Librestream Product 1 9 party means each of Licensee and Librestream and parties means both the Licensee and Librestream 1 10 person includes an individual a sole proprietor a partnership a corporation a trust a syndicate a joint venture and any other business or legal entity of any nature or kind whatsoever 1 11 Purchase Order means the purchase order or other documentary evidence of any nature or kind whatsoever that 100 Librestream Onsight Management Suite is related to this Agreement and that wa
125. of a stream will each report a record of the stream to Onsight Management Suite The Direction field will indicate that a stream is either outgoing for the endpoint that sent the stream or incoming for the endpoint that received the stream In order to correlate reported media streams to a particular call each media stream record will include the Call GUID of its corresponding call as well as the Endpoint ID of the endpoint that reported it Media stream statistics can be viewed by selecting Media Streams from the Statistics Type section shown in Figure 58 71 Librestream Onsight Management Suite Table 31 Media Stream Records StartTime Start time of the media stream in the server s time zone StartTimeUTC Start time of the media stream in UTC CallGuid The Call GUID of the call the stream belongs to Endpointld The Endpoint ID of the endpoint that reported the media stream as described in Table 12 on page 34 EndpointName The name of the endpoint This will typically be the Device Computer Name of the endpoint EndpointType The type of endpoint Onsight device or Onsight Expert UserName The user name of the user logged into the endpoint when the stream took place Duration The duration of the stream in hh mm ss DurationSeconds The duration of the stream in seconds Direction The direction of the stream Incoming or Outgoing So
126. oint to be discovered the following conditions must be met e The endpoint must be reachable by IP address on the network e The endpoint must have SNMP enabled and Onsight Management Suite must be configured to discover endpoints using the corresponding SNMP community e Inthe case of Onsight Expert endpoints the Onsight Expert software must be installed on the computer in order for it to be identified as an Onsight endpoint 7 3 2 1 Configuring SNMP Discovery 2 To configure SNMP discovery 1 Choose Options gt Service Settings You will be presented with the Service Settings screen as shown in Figure 8 29 Librestream Onsight Management Suite 2 Locate the SNMP Discovery Configuration section and configure the SNMP discovery configuration settings described in Table 8 Table 8 SNMP Discovery Configuration Periodic SNMP Discovery Enable or disable periodic discovery If periodic SNMP discovery is disabled discovery rounds will have to be performed manually Endpoint Identification The default identification method to use for endpoints discovered over SNMP Discovery Interval The time between periodic SNMP discovery rounds A lower number increases the frequency of discovery rounds increasing the chance that an endpoint will be discovered if it is online for a short period of time Maximum SNMP The maximum number of requests per second sent during SNMP Requests Per Second discovery A higher number
127. ols Installation Folder The folder where the Onsight Management Suite components will be installed The default folder is C Program Files Librestream Technologies Onsight Management Suite Configuration and The folder where the Onsight Management Suite configuration files Database Folder license file and database will be stored If you are upgrading an existing version of Onsight Management Suite and change the Configuration and Database Folder setting the installer will attempt to move your existing configuration files license file and database to the specified folder 3 Librestream Onsight Management Suite The default folder is e Windows XP Windows Server 2003 C Documents and Settings All Users Application Data MCA e Windows Server 2008 C Program Data MCA Packages Folder The folder where software and configuration update packages will be stored If you are upgrading an existing version of Onsight Management Suite and change the Packages Folder setting the installer will not move your existing packages to the specified folder Packages can be moved manually after the installation has completed The default folder is e Windows XP Windows Server 2003 C Documents and Settings All Users Documents Onsight Management Suite e Windows Server 2008 C Users Public Documents Onsight Management Suite Service TCP Port The TCP port that the Windows Service will use to communicate wit
128. on navigate through the tabs and set up the desired Onsight Expert configuration 4 Click the Save button to save your changes and create the Onsight Expert configuration package 11 1 1 Importing Access Control Settings An Onsight Expert configuration package can contain an Access Control settings file which allows an administrator to control which Onsight Expert settings can be configured by users and administrators For more information on maintaining Access Control settings files refer to the Configuration Access Control section on page 96 gt To include Access Control in an Onsight Expert configuration package 1 Navigate to the Access Control tab in the Configuration section similar to one displayed while editing Onsight device configuration packages shown in Figure 42 2 Select the Include Access Control settings in this package checkbox 3 Click the Browse button and select the Access Control settings file that you wish to include 4 Press the Import button to upload the file to the server Your selected Access Control settings file will now be shown in the Access Control Settings box Click Save to save the configuration package a If you choose not to include Access Control settings in an Onsight Expert configuration package the Onsight Expert s currently installed Access Control settings will remain unchanged when the package is installed To remove an Onsight Expert s Access Control settings and revert them
129. on attempt and is waiting for the endpoint to be ready e Initiated Onsight Management Suite has communicated the details of the activation job to the endpoint and is waiting for it to report further 88 Librestream Onsight Management Suite status e In Progress The endpoint reports that the activation job is in progress e Attempt Failed The previous attempt failed Onsight Management Suite is waiting until the time indicated by Next Attempt before it will initiate a new attempt e Max Attempts Reached The maximum number of failed attempts was reached for the activation job Administrator intervention is required to proceed e Cancelled The activation job was cancelled by the administrator e Unknown The status of the activation job is unknown Last Attempt Initiated The date and time the last activation attempt was initiated Last Attempt Result If the last activation attempt failed the reason for the failure will be displayed Next Attempt The date and time of the next activation attempt Attempts The total number of activation attempts Conditions The conditions under which the Onsight Expert should be activated with the assigned activation key While an activation job is pending for an endpoint the last column in Onsight Expert Activation Status table will display one or more actions that can be performed on the activation job e Cancel allows the ad
130. on of the tree select the Delete all endpoints in the group option If this option is not selected endpoints that belong to the selected group and its sub groups will be moved to the All Endpoints group 4 Click the Delete button to delete the group and all of its sub groups 8 2 5 Moving Endpoints to an Endpoint Group gt To move endpoints to an endpoint group 1 Select the endpoints in the Managed Endpoints table that you wish to move 2 Click the Move link at the top of the Managed Endpoints table You will be presented with the Move Selected Endpoints screen shown in Figure 29 37 Librestream Onsight Management Suite Move Selected Endpoints B Al Endpoints Figure 29 Move Selected Endpoints 3 Select the group name from the tree that you wish to move the endpoints to and click the Move button 4 The endpoints will be moved to the specified group 8 2 6 Filtering the Managed Endpoints Table by Group To filter the Managed Endpoints table by endpoint group select the group name from the Endpoint Group tree The table will reload to display all endpoints that belong either directly to that group or one of its sub groups If an endpoint belongs directly to the chosen group its Sub Group column in the Managed Endpoints table will be blank If an endpoint belongs to one of the sub groups within the selected group the group name will be displayed in the Sub Group column To clear the filter and vi
131. open the SNMP Discovery page locate the discovery range in the list and click the modify link 7 3 2 5 Performing SNMP Discovery Rounds Once you have configured the desired SNMP discovery ranges you may perform an SNMP discovery round During an SNMP discovery round the Windows Service will query each IP address in each configured SNMP discovery range to attempt to discover new SNMP enabled Onsight endpoints To begin a new SNMP discovery round perform one of the following e Navigate to Managed Endpoints gt SNMP Discovery and click the Start Discovery button 31 Librestream Onsight Management Suite e f periodic SNMP discovery is enabled simply wait for the next scheduled discovery round The time of the next discovery round is indicated by the Next Discovery Round field at the top of the SNMP Discovery page 32 Librestream Onsight Management Suite 8 Managing Endpoints To view a list of managed endpoints currently in the system choose Managed Endpoints View Managed Endpoints You will be presented with the Managed Endpoints screen similar to the one shown in Figure 25 Managed Endpoints Endpoint Group All Endpoints Selected 0 Clear Selected Add Rename Delete Move Add Delete Move SNMP Refresh Create Update Job Exportto CSV Reload Table 6 Oo Name Type Address Remote Address Online Status Last Online Sub Group Lab E E E RE a dr 6 29 2010 o MCD0023A7000244 Onsight Device 192 168 1 158 no
132. or that package type will appear as Unknown The Active Update Jobs table lists all of the active or queued software update jobs for the endpoint Administrators can also create a new update job for an endpoint by clicking the Create Update Job button below the table If there 40 Librestream Onsight Management Suite is a pending update job that is waiting to be initiated you can attempt to initiate it immediately by pressing the SNMP Initiate Update button More information about creating and managing software update jobs can be found in the Software and Configuration Updates section on page 43 8 3 3 Update History The Update History tab on the Endpoint Details page displays a table of all previously completed or cancelled update jobs for an endpoint as shown in Figure 32 Update History Update Job History Name Status Last Attempt Initiated Attempts Update to Latest Software Cancelled 0 11 16 2009 2 57 19 PM 2i Succeeded Figure 32 Endpoint Details Update History Tab 8 3 4 Activation The Activation tab on the Endpoint Details page displays the software activation status of Onsight Expert endpoints as shown in Figure 33 Activation Activation Status Status Activated Days Remaining Serial Number Server Licensing Disabled Locked Call License ID Pending Activation Status Activation Key 123456 Abcdefgh Type Activation Status Wating for Endpoint Last Attempt In
133. other party Notices shall be sent to Licensee at the address set forth in the Purchase Order and to Librestream at Suite 110 895 Waverley Street Winnipeg Manitoba Canada R3T 5P4 Either party may change its address for notice hereunder by providing the other party with ten 10 days written notice thereof Notices shall be effective upon receipt by the recipient 13 5 The original of this Agreement has been written in the English language and the governing language of this Agreement shall be English Licensee hereby waives and agrees not to assert any right to have this Agreement written in the language of Licensee s place of residence 13 6 A waiver of any default hereunder or of any of the terms or conditions of this Agreement shall not be deemed to be a continuing waiver or a waiver of any other default or of any other term or condition but shall apply solely to the instance to which such waiver is directed The exercise of any right or remedy provided in this Agreement shall be without prejudice to the right to exercise any other right or remedy provided at law or in equity 13 7 In the event any provision of this Agreement is found to be invalid illegal or unenforceable the validity legality and enforceability of the remaining provisions shall not in any way be affected or impaired and a valid legal and enforceable 105 Librestream Onsight Management Suite provision of similar intent and effect shall be substituted for such inval
134. port their status download and install any available software and configuration updates and retrieve assigned activation keys required for software activation The Web Service is installed to Internet Information Services IIS under the OnsightWebService virtual directory by default User Interface The Onsight Management Suite User Interface is an ASP NET web application The User Interface communicates with the Windows Service to allow an administrator to add and view managed endpoints create configuration and users contacts packages create software update jobs manage and maintain Onsight Expert software licensing and view and export reported endpoint usage statistics The User Interface also acts as the web server from which endpoints download software and configuration update packages The User Interface is installed to IIS under the OnsightManagementSuite virtual directory by default Librestream Onsight Management Suite 2 System Requirements The software is meant to be installed on a server with these minimum requirements Operating System Windows Server 2003 SP2 recommended Windows Server 2008 SP1 Windows Server 2008 R2 Windows XP Professional SP2 minimum 4 Web Server IIS 5 1 or higher Processor speed 1 GHz 1 5 GHz recommended Disk space Up to 120 MB required for initial installation if Microsoft NET Framework components are not already installed Additional space is required for storage of software and configu
135. quent activations 7 Select whether to add release keys required for product upgrades Choose Skip if you do not wish to add release keys to the file otherwise choose Add Release Keys and click Next to continue If you chose Skip proceed to step 9 8 You will be presented with the screen shown in Figure 74 Add release keys to the custom install file by using the action buttons located at the top of the displayed table as described in Table 44 and click Next to continue Automatic Product Activation Enter release key s to include with the Onsight Expert installation file to allow the product to be automatically licensed for the user during installation Add Key Add Multiple Keys Import from Database Delete go Release Key o 123456 Abcdefghijkl 3 ABCDEF G Figure 74 Custom Install Release Key Settings 93 Librestream Onsight Management Suite Table 45 Custom Install Release Key Actions Add Key Enter a single release key to add to the file Add Multiple Keys Enter multiple release keys at a time one release key per line Import from Database Select release keys from the database to add to the file For more information on adding release keys to the Onsight Management Suite database see the Onsight Expert Release Keys section on page 90 Delete Remove the selected release keys from the file 9 You will be presented with the screen shown in Figure 75 Click the Export button to
136. r IP address of the Onsight Management Suite server 5 Click the Apply button to apply the settings 6 2 2 Configuring SNMP Management on an Onsight Expert gt To configure SNMP management on an Onsight Expert endpoint 1 Install the Windows SNMP service on the client computer More information on installing the SNMP service is included in the Installing the SNMP Service section on page 20 2 Configure the SNMP service to communicate with Onsight Management Suite More information on configuring the SNMP service can be found in the Configuring the SNMP Service section on page 22 3 Configure the firewall software on the client computer See the Firewall Configuration section on page 25 for more information 4 Install the Onsight Expert software on the client computer Additional configuration of the Onsight Expert client software itself is not necessary i The Onsight Expert software can be installed either before or after the SNMP service is installed and configured 6 2 2 1 Installing the SNMP Service If the service is already installed you may skip this section gt To install the SNMP service under Windows 2000 XP 1 Choose Start gt Control Panel to open the Windows Control Panel 2 Double click Add Remove Programs to open the Add or Remove Programs dialog 3 Click the Add Remove Windows Components button on the left side of the dialog You will be presented with the Windows Components Wizard as shown in Figu
137. r of with respect to the currently selected endpoint group 33 Librestream Onsight Management Suite In addition to the information described above action buttons are included at the top of the table allowing you to perform various tasks on the Managed Endpoints table These are described in detail in Table 11 Table 11 Managed Endpoints Actions Add Directs you to the New Managed Endpoint Wizard page where you can manually add a new endpoint Delete Deletes the selected endpoints You can also delete an individual endpoint by clicking its corresponding delete link in the table Move Move the selected endpoints to a different endpoint group SNMP Refresh Commands the Onsight Management Suite Service to immediately perform a background SNMP refresh on the selected endpoints Create Update Job Create a software update job for the selected endpoints More information on creating a software update job can be found in Creating a New Software Update Job on page 45 Export to CSV Export the Managed Endpoints table to a comma separated values CSV file The format of the exported data is described in Table 12 Reload Table Reload the table and display the current information for all endpoints When an endpoint is deleted it will no longer be visible in the Managed Endpoints table However in order to preserve collected statistics and software update job history de
138. r the new password into both provided fields 3 Click the Save button to save your changes General Settings Change Password Administrator Password Confirm Password Data Folders Configuration File Root C Documents and Settings All Users Application Data MCA Path Package Folder Root Path C Documents and Settings All Users Documents Onsight Management Suite Windows Service Connection Settings Service Host Name localhost Service TCP Port 3090 Figure 7 General Settings 4 2 2 Configuring the Package Server Onsight endpoints retrieve software and configuration updates from Onsight Management Suite using either an HTTP or HTTPS connection to the package server When a software or configuration update is issued to an endpoint the endpoint will be provided with the configured package server URL so that it can download any necessary update packages 2 To configure the package server 1 Choose Options gt Service Settings You will be presented with the Service Settings screen similar to the one shown in Figure 8 Librestream Onsight Management Suite Service Settings Package Server Configuration Package Server URL http JUSTFORKIX OnsightManagementSuite Recommended Setting http JUSTFORKDUOnsightMansgementSuite Figure 8 Service Settings 2 Locate the field labeled Package Server URL in the Package Server Configuration section and enter
139. ration update packages and collected endpoint usage statistics Network A wired 10 100 Ethernet port is recommended Installation on Windows Server 2008 requires that your server be configured for the Web Server IIS role with both the ASP NET and IIS 6 Management Compatibility roles services installed For more information see the Installation on Windows Server 2008 with IIS 7 0 section on page 5 2 Windows XP Professional SP2 allows only a limited number of simultaneous connections to IIS and is therefore recommended only for smaller installations or in environments where software updates will be applied to only a few remote endpoints at a time Librestream Onsight Management Suite 3 Installation gt To install Onsight Management Suite i If you are installing Onsight Management Suite on Windows Server 2008 please refer to en Installation on Windows Server 2008 with IIS 7 0 on page 5 to ensure that you have properly configured Internet Information Services IIS 1 Insert the installation CD into your CD drive 2 The installation program should automatically launch when the CD is inserted If it doesn t open an Explorer window right click on the Windows Start button and select Explore locate the OnsightManagementSuite directory on the CD and run the setup exe program 3 At this time you may be prompted to install a number of prerequisite programs such as the Microsoft NET Framework Simply follow the promp
140. rch for an endpoint using SNMP method the details for me the endpoint will be automatically filled into the New Managed Endpoint Identification form If an SNMP search was performed but failed to locate an endpoint at the specified address only the IP Address DNS Name and SNMP Community used for the search will be filled in 7 Click the Next button to save your changes and add the endpoint to the system You will be redirected to the Managed Endpoints page and the new endpoint will appear in the list of managed endpoints 7 3 Automatically Adding Managed Endpoints In addition to being added to the system manually endpoints can also be automatically discovered and added to Onsight Management Suite 7 3 1 Web Service Discovery Onsight endpoints that were previously configured to connect to the Onsight Management Suite Web Service interface can be automatically added to the system the first time they connect To enable or disable this functionality refer to the Configuring Web Service Management Settings section on page 16 7 3 2 SNMP Discovery Endpoints can also be added to the system automatically through an SNMP discovery process The Onsight Management Suite Windows Service maintains a list of IP address ranges that it uses to search for new SNMP enabled Onsight endpoints on the network If a new endpoint that is not already present in the system is discovered the endpoint will be added to the list of managed endpoints For an endp
141. re 14 20 Librestream Onsight Management Suite Windows Components Wizard Windows Components You can add or remove components of Windows XP To add or remove a component click the checkbox A shaded box means that only pat ortha componer ee To see what s included in a component click ails Components M g intemet Explorer 0 0 MB A B Intemet Information Services IS 13 5 MB W 8 Management and Monitoring Tools 2 0 MB C Message Queuing 0 0 MB vd MSN Fenlorer 207MR Description Includes Windows Accessories and Utilities for your computer Total disk space required 56 2 MB Space available on disk 5118 8 MB Figure 14 Windows Components Wizard 4 Click Management and Monitoring Tools in the list to select it and then click the Details button You will be presented with the Management and Monitoring Tools dialog as shown in Figure 15 Management and Monitoring Tools To add or remove a component click the check box A shaded box means that only part of the component will be installed To see what s included in a component click Details Subcomponents of Management and Monitoring Tools E amp Simple Network Management Protocol 0 9 MB C Swi SNMP Provider 1 1 MB Description Includes agents that monitor the activity in network devices and report to the network console workstation Total disk space required 56 2 MB Space available on disk 5119 0 MB Figu
142. re 15 Management and Monitoring Tools 5 Select the checkbox next to Simple Network Management Protocol 21 Librestream Onsight Management Suite 6 Click OK to dismiss the Management and Monitoring Tools dialog 7 Click Next to complete the installation You may be asked for your Windows installation CD to complete the setup 8 Click Finish when the wizard is finished After performing the steps above the SNMP service will be installed and running on your PC 4 When uninstalling or upgrading the Onsight Expert software on Windows Vista computers where the SNMP service is already running you may be presented with a dialog similar to the one in Figure 16 asking if you wish to automatically stop the SNMP Service The following applications should be closed before continuing the install SNMP Service Automatically close applications and attempt to restart them after setup is complete i D Do not close applications A Reboot will be required Figure 16 SNMP Warning During Onsight Expert Setup If you choose the Automatically close the applications and attempt to restart them after setup is complete option it is possible that the SNMP service will not be restarted after the uninstall operation has completed If you choose Do not close applications A Reboot will be required the uninstall process will correctly stop and restart the SNMP service In either case to ensure that the
143. re 30 Endpoint Details Identification Tab iese ees ss se ee ee ee ek ee ee Re ee ee ee 39 Figure 31 Endpoint Details Software Tab esse ees ee ee ee ke ee ee ee ee ee ee ee ke ee ee 40 Figure 32 Endpoint Details Update History Tab sesse se ee ee se ee ee ee ee ee ee ke ee ee ee 41 Figure 33 Endpoint Details Activation Tab sees ese ee ee ke ee ee ee ee ee Re ee ee ee 41 Figure 34 Endpoint Details Status Tab eee cece ee ener ee Ge ee ee ee ee ee ke ee ee 42 Figure 35 Choose Update Job Details ee ee ee ee GR ee AR ee ee Re ee ee ee 45 Figure 36 Select Endpoint i s eiseres ss gee Ge Ese Ge Gee ee dee eg Ee ee ge ede Gee Ee we 45 Figur 37 Select Packages iniii a DEEG be De Ee WE Seg EL eee 46 Figure 38 View Software Update JODS ee ee ek ee Ge Re ee ek ee ee Re ee ee ee 46 Figure 39 Update Job Details sees ee ee ee Ge ee ER ee AR Re ee ee ee ee ee ee ee ee 48 Figure 40 Update Job HistOrY ese esse ees ee ke ee be ee ee Re ee ee Re ee ee ee Re ee ee Re ee ee ee 50 Figure 41 New Onsight Device Configuration Package scese 52 Fig re 42 Access Control Tab KEER SEER RE EDGE Ne ee de ke ede e ees ie Ee eg 53 Figure 43 View Onsight Device Configuration Package List ees ee se ee ee ee 54 Librestream Onsight Management Suite Figure 44 New Onsight Expert Configuration Package iese se ee esse ee ee ke ee ee ee 55 Figure 45 View Onsight Expert Configura
144. rting a record of the conference the conference host will also report a call record for each call that made up the conference In order to correlate call records to a particular conference conference records will contain the Call GUID of each call that was part of the conference Conference statistics can be viewed by selecting Conferences from the Statistics Type section shown in Figure 58 To view the calls that were part of a conference press the button next to the conference in the Conferences table 78 Librestream Onsight Management Suite Table 32 Conference Records StartTime Start time of the conference in the server s time zone StartTimeUTC Start time of the conference in UTC ConferenceGuid A uniquely generated conference identifier Currently this is only reported by the conference host and is not communicated to other endpoints in the conference HostEndpointld The Endpoint ID of the endpoint that hosted the conference as described in Table 12 on page 34 HostEndpointName The name of the endpoint that hosted the conference This will typically be the Device Computer Name of the endpoint HostUserName The user name of the user logged into the conference host when the conference took place Duration The total duration of the conference in hh mm ss DurationSeconds The total duration of the conference in seconds HostPid The conference participant ID
145. rwritten e Preferred networks or VPN connections that do not exist on the Onsight device but exist in the package will be added to the Onsight device e None of the existing preferred networks or VPN connections on the Onsight device will be deleted They must be removed manually from the Onsight device by an administrator 10 1 Creating an Onsight Device Configuration Package gt To create a new Onsight device configuration package 1 Choose Package Management gt Onsight Device Configurations gt Add Onsight Device Configuration Package You will be presented with the New Onsight Device Configuration Package screen as shown in Figure 41 51 Librestream Onsight Management Suite New Onsight Device Configuration Package Identification Package Name NewDeviceConfig Version 1 0 0 0 Save Cancel Configuration General Power Standby Timeout minutes 1 0 to disable Min 0 Max 120 Media Media Path Storage Card Media Example Storage Card Medis While sharing an image the video Oco ntinues O Pauses O Stops Figure 41 New Onsight Device Configuration Package 2 Enter the information that is required to identify the new Onsight device configuration package in the Identification section as shown in Table 18 Table 18 Onsight Device Configuration Package Identification Package Name Enter the name of the package This name must be unique to all
146. s submitted to and accepted in writing by Librestream 1 12 Software means collectively the Librestream Software and the Third Party Software and includes a all of the contents of the files disk s CD ROM s or other media with which this Agreement is provided or which are installed on any Librestream Product including firmware or which are made available online by Librestream or any Third Party Licensor including i all Librestream or Third Party Licensor computer information or software and ii any and all related instructional or supplementary documentation in human or machine readable form supplied or otherwise made available by Librestream or any Third Party Licensor and b all Upgrades in respect of which Licensee has paid the applicable license maintenance and or support fee Some of the Software may require activation Licensees should consult the Purchase Order the documentation that accompanies the Software and or the Librestream website at www librestream com for further information in this regard 1 13 Third Party Licensors means collectively those third parties who are the respective owners of the Third Party Software and Third Party Licensor means any such third party 1 14 Third Party Software means the software of a person other than Librestream that is embedded with the Librestream Software or that is otherwise provided to a Licensee by Librestream along with the Librestream Software 1 15 T
147. se may be Except as expressly provided herein this Agreement does not grant Licensee any rights under any of Librestream s or any Third Party Licensor s patents copyrights trade secrets trademarks or other Intellectual Property rights Librestream and each Third Party Licensor retain all rights not explicitly granted herein 2 5 Licensee may make such limited copies of the Software as are strictly necessary for backup purposes only provided that Licensee will not remove obscure or destroy and will reproduce on all copies of the Software so made any Librestream and any Third Party Licensor names logos copyright or other notices trademarks and other proprietary markings which appear on the Software 2 6 Licensee is solely responsible for any use by Licensee or by any third party of any password issued to Licensee by Librestream or any Librestream distributor or other representative regardless of whether or not any such third party use was authorized by Licensee 2 7 Licensee may provide Librestream or any Librestream distributor or other representative with suggestions comments or other feedback regarding Licensee s evaluation or use of the Software including but not limited to suggested performance improvements to the Software and or any Librestream Product code enhancements and or error corrections Feedback Licensee agrees that any Feedback shall be voluntarily given and that any and all Feedback will immediately and automatically
148. service manually each time choose Manual 6 Select the Security tab You will be presented with a dialog similar to the one in Figure 18 23 Librestream Onsight Management Suite SNMP Service Properties Local Computer General Log On Recovery Agent Traps Securty Dependencies IV Send authentication trap m Accepted community names Rights READ ONLY READ WRITE Accept SNMP packets from any host fe Accept SNMP packets from these hosts Figure 18 SNMP Service Security Options Configure the SNMP community If this is the first time that you have installed the SNMP service you may already see an entry in the accepted community names labeled public For security reasons we recommend that you either remove the public entry or ensure that it is set to READ ONLY under the Rights column To delete the entry select it and click the Remove button To modify the entry select it and click the Edit button To add a community name click Add You will be presented with the SNMP Service Community dialog as shown in Figure 19 where you can set the community name and access rights for the community Take note of the community name that you choose here as it will be used later when adding this endpoint to Onsight Management Suite 24 Librestream Onsight Management Suite 9 SNMP Service Configuration Community rights READ WRITE Community Name
149. ssion gt lt permission id 12004 version 1 0 0 gt lt description gt Call History Maximum lt description gt lt access gt open lt access gt lt permission gt Figure 76 Sample Configuration Access Control File Each lt permission gt element in the file contains a description of each configuration setting and the default access control level for that setting In the example in Figure 76 the Enable auto answer setting has been given an access level of open To restrict access to a given setting the administrator can modify the value of the lt access gt element to one of the values shown in Table 46 Table 46 Access Control Levels open All logged in users can modify the setting admin Only users with Administrator privileges can modify the setting locked The setting cannot be edited by a user It can only be modified by an installed configuration package 96 Librestream Onsight Management Suite 17 2 Creating and Installing Configuration Access Control Packages gt To install Configuration Access Control settings to an endpoint using Onsight Management Suite Locate the sample Configuration Access Control file for the endpoint you wish to configure Using a text editor such as Notepad edit the sample file to restrict access to certain configuration items Create a new configuration package for the endpoint For more information refer to Creating an Onsight Device Conf
150. t responding 4 14 01 PM delete an raat A 6 29 2010 MCD000B6 A69 168 1 Oo MCDOOOBSBOBA69D Onsight Device 192 168 1 165 online 4 14 38 PM delete o ONSIGHTEXPERTPC OnsightExpert 192 168 1 174 online sect Lab delete 4 14 23 PM TE Figure 25 Managed Endpoints 8 1 Managed Endpoints Table The Managed Endpoints screen contains a table of all endpoints currently managed by Onsight Management Suite Each entry in the table will contain the information described in Table 10 Table 10 Managed Endpoints Table Columns Name The name of the endpoint This will typically be the Device Computer Name of the endpoint Type The type of endpoint Onsight device or Onsight Expert Address The IP address used to communicate with the endpoint using SNMP Remote Address The IP address that the endpoint last used to communicate with Onsight Management Suite over the Web Service interface Online Status The current status of the endpoint which will be one of the following e online the endpoint is reachable by the Onsight Management Suite and is currently running e not responding the endpoint is either not reachable by the network is not turned on or is not communicating for some other reason e offline the endpoint is reachable by the network but the Onsight software is not running Last Online The last date and time the endpoint was online Sub Group The sub group the endpoint is a membe
151. t when cresting new Onsight Device Configuration packages 5 1 2 Figure 13 Web Service Connection Settings Locate the field labeled Service URI in the Remote Web Service Connection Settings section and enter the fully qualified URI of the Web Service The value entered should be the URI that the User Interface and any Onsight endpoints will use to access the OnsightWebService RemoteEndpointService asmx file on the server Enter the encryption key required to communicate with the Web Service interface in the Encryption Key field Enter the encryption key that is required to communicate with the Web Service interface in its current configuration On a newly installed Onsight Management Suite this should typically be left at the default value until the configured Web Service encryption key is changed as described in Changing the Web Service Encryption Key section on page 15 Select the Use as default when creating new Onsight Device Configuration packages option to automatically fill these settings into the appropriate fields when creating a new Onsight device or Onsight Expert configuration package To test the connection settings click the Test button to attempt a connection from the User Interface to the Web Service using the configured settings The result of the test will be displayed when the test has completed Click the Save button to save your changes Changing the Web Service Encryption Key Traffic sent over the Web Service
152. te includes a unique identifier called a Call GUID which is passed between the two endpoints when the call is connected When viewing call statistics in Onsight Management Suite call records with the same Call GUID reported by different endpoints can be considered to be both ends of the same call The Direction field in a call record will indicate that the call is either outgoing for the endpoint that originated the call or incoming for the endpoint that received the call The Call GUID is generated by Onsight endpoints only and should not be confused with the SIP Call ID which can be used to correlate call statistics with statistics recorded by third party equipment Endpoints will report the Start Time and Duration of a call independently according to their individual system clock settings If the system clocks of endpoints involved in a call are not synchronized they may report different Start Time values for the same call Call statistics can be viewed by selecting Calls from the Statistics Type section shown in Figure 58 To view the media streams that took place during a given call press the button next to the call in the Calls table Table 30 Call Records StartTime Start time of the call in the server s time zone StartTimeUTC Start time of the call in UTC CallGuid A uniquely generated call identifier Call records reported by endpoints at both ends of the same call will have the same Ca
153. ted Statistics gt To view collected statistics 1 Navigate to Statistics gt View Export Statistics You will be presented with the View Export Statistics screen as shown in Figure 58 73 Librestream Onsight Management Suite View Export Statistics Filter Parameters Statistics Type Date Range Date recorded by endpoint Date reported to server Conferences Start Date 7 6 2010 v StartTime 12 00am H End Date 7 7 2010 v EndTime 12 00am Media Streams Endpoint Events Time Zone Serer Central Daylight Time O UTC UserNames Endpoints Any Endpoint Calls Choose Endpoints Exportto CSV Reload Table AE aan Start Time 7 6 2010 2 36 40 PM 7 6 2010 2 36 55 PM 7 6 2010 2 39 18 PM 7 6 2010 2 39 33 PM 7 6 2010 2 39 49 PM 7 6 2010 2 39 50 PM Page 1 of 1 6 items Call GUID 1664B1E732A841DD86C845DC863AAC31 1664B1E732A841DD86C845DC863AAC31 DDSAC3E3906B84B548343609C15D34B95 DDSAC3E3906B4B548343609C15D34B95 393A0B3D18AC4DAEB1138C46620284A9 393A0B3D18AC4DAEB1138C46620284A49 1 Records per page 15 v Endpoint Name ONSIGHTEXPERTPC MCD0023A7000253 ONSIGHTEXPERTPC MCD0023A7000253 MCD000B6B0BA69D ONSIGHTEXPERTPC Apply Filter Endpoint Type Onsight Expert Onsight Device Onsight Expert Onsight Device Onsight Device Onsight Expert User Name admin admin admin admin admin admin Duration 00 01 06 0
154. ter using an account with administrator privileges Open the C Program Files Librestream Technologies Onsight Expert Snmp folder and double click the SnmpExtensionAgent reg file located in the folder When prompted click Yes to import the settings into the registry Click OK when the import is complete For the changes to take effect either restart the SNMP service through the Administrative Tools gt Services dialog in the Control Panel or restart your computer 25 Librestream Onsight Management Suite 7 Adding Managed Endpoints gt To manage an endpoint with Onsight Management Suite 1 Configure the endpoint for remote management as described in Preparing Endpoints for Remote Management on page 19 2 Add the endpoint to the system The endpoint can be added either manually as described in Manually Adding a Managed Endpoint on page 26 or automatically as described in Automatically Adding Managed Endpoints on page 29 Onsight Management Suite Service maintains a persistent database of managed endpoints so an endpoint only needs to be added to the system once 7 1 Identifying Managed Endpoints In order to distinguish one endpoint from another Onsight Management Suite must be able to uniquely identify endpoints in the system There are currently two supported methods of endpoint identification Device Computer Name and MAC Address 7 1 1 Device Computer Name Identification Onsight Management Suite will
155. the URL of the package server The value entered should be the URL that an endpoint would use to access the OnsightManagementSuite virtual directory on the server A recommended setting based on the host name of the server will be shown below the edit box 3 To apply your changes click the Save button at the bottom of the screen i For security reasons the use of HTTPS is recommended If an SSL certificate is installed on your server you may substitute https for http when entering the Package Server URL d If Onsight endpoints are not able to resolve the hostname of the update server use the IP address of the machine instead 42 3 Configuring the Windows Service Port The User Interface and Web Service components of Onsight Management Suite communicate with the Windows Service over a local TCP port If you used the default port of 9090 during installation as described in the Installation section on page 3 no further configuration should be reguired However if a TCP port other than the default was used you will need to configure the User Interface and Web Service so that they will be able to communicate with the Windows Service gt To configure the User Interface to connect to the Windows Service 1 Choose Options gt General Settings You will be presented with the General Settings screen shown in Figure 7 2 Locate the Windows Service Connection Settings section 3 Inthe field labeled Service TCP Port enter the TCP port
156. the Cisco Presence section enter the information necessary for connecting to a Cisco Unified Presence Server CUPS as described in Table 23 Table 23 User CUPS Settings Connect to Cisco Unified Check to connect to a CUPS server Presence Server Address Enter the address of the CUPS server SIP Proxy Domain Enter the SIP Proxy Domain 5 Inthe FIPS Encryption section enter the information necessary for enabling FIPS encryption as described in Table 24 Table 24 User FIPS Settings User ID Enter the user s FIPS user ID Password Enter the user s FIPD password Reset Existing FIPS If this option is selected the user s FIPS settings will be replaced 62 Librestream Onsight Management Suite Password with the settings configured in the package if the user already exists on the endpoint If this option is not selected the user s FIPS settings will remain unchanged on the endpoint regardless of what is set in the package 6 Click Save to save the changes and return to the Modify Users Contacts Package screen The new user is displayed in the Users table For a more detailed explanation of managing users and user lists refer to the Onsight System Administration Manual 12 4 2 Modify an Existing User To modify an existing user locate it in the Users table and click its user name You will be directed to the Modify User screen where you can change any of the d
157. the Endpoint Group tree You will be presented with the Rename Group screen 3 Enter the new name for the endpoint group and click the Save button d The All Endpoints group cannot be renamed 8 2 3 Moving an Endpoint Group An endpoint group can also be moved within the Endpoint Group tree When you move an endpoint group all of its sub groups will be moved with it gt To move an endpoint group 1 Select the group in the Endpoint Group tree that you wish to move 2 Click the Move link at the top of the Endpoint Group tree You will be presented with the Move Group screen shown in Figure 27 Move Group x ME Lab Figure 27 Move Group 3 Select the group name from the tree that you wish to move the group to and click the Move button Note that a group cannot be moved to itself or any of its sub groups 36 Librestream Onsight Management Suite 4 The group and all its sub groups will be moved to the specified group 8 2 4 Deleting an Endpoint Group gt To delete an endpoint group 1 Select the group in the Endpoint Group tree that you wish to delete 2 Click the Delete link at the top of the Endpoint Group tree You will be presented with the Delete Group screen shown in Figure 28 Delete Group x Delete Lab and all its sub groups CI Delete all endpoints in the group Figure 28 Delete Group 3 To delete all of the endpoints that belong to that porti
158. the activation job will be displayed Clicking the icon next to the pending activation status will display a popup window containing more detailed information as shown in Figure 67 on page 88 In addition to the information described in Table 35 action buttons are included at the top of the table allowing you to perform various tasks on the Onsight Expert Activation Status table These are described in detail in Table 36 Table 36 Onsight Expert Activation Status Table Actions Create Activation Job Create an activation job for the selected endpoints More information on creating an activation job can be found in Creating a New Onsight Expert Activation Job on page 85 SNMP Refresh Commands the Onsight Management Suite Service to immediately perform a background SNMP refresh on the selected endpoints Cancel Cancel any pending activation job for the selected endpoints Retry Now Retry the activation job for the selected endpoints as soon as they are ready Reset Attempt Count Reset the activation job attempt count for the selected endpoints Export to CSV Export the table to a comma separated values CSV file 82 Librestream Onsight Management Suite Reload Table Reload the table and display the current information for all endpoints 16 1 2 Onsight Expert Activation Keys In order to remotely assign activation keys to Onsight Expert endpoints they must first be adde
159. the total number of calls that can be stored on an endpoint 15 1 Enabling or Disabling Statistics Collection gt To enable or disable statistics collection in Onsight Management Suite 1 Navigate to Options gt Statistics Settings You will be presented with the Statistics Settings screen as shown in Figure 57 72 Librestream Onsight Management Suite Statistics Settings Collection Settings Statistics Collection Enabled Disable Collection Clear Statistics Date Range Any date O Recorded by endpoint before O Reported to server before Dates are assumed to be in Coordinated Universal Time UTC Statistics Type F Calls Conferences Media Streams O Endpoint Events Endpoints Any Endpoint Choose Endpoints Clear Statistics Figure 57 Statistics Settings 2 The current state of statistics collection will be displayed in the Collection Settings section 3 If statistics collection is disabled click the Enable Collection button to enable statistics collection on the server 4 If statistics collection is enabled click the Disable Collection button to disable statistics collection on the server i Enabling or disabling statistics collection will not clear any previously collected statistics from the database When statistics collection is enabled endpoints will report all unreported statistics that were cached while statistics collection was disabled 15 2 Viewing Collec
160. ther computer on which the Software or any portion thereof may have been installed and to certify such return or destruction in writing 10 3 Notwithstanding anything to the contrary contained herein the bold faced and capitalized wording at the beginning of this Agreement and Sections 2 1 c 2 3 2 4 2 6 2 7 4 5 6 7 8 9 10 11 12 and 13 and the relevant definitions in Section 1 shall survive any termination of this Agreement for any reason whatsoever 11 EXPORT Some of the Software and Confidential Information is subject to United States export control laws and regulations and some or all of the Software may be subject to export or import regulations in other countries as well Licensee agrees that it will not export re export transfer or import any of the Software any of the Confidential Information or any Librestream Product in violation of any applicable laws or regulations of the United States or any other country Licensee is responsible for obtaining any licenses or authorizations required to export re export transfer or import all or any portion of the Software and Confidential Information or any Librestream Product 12 GOVERNMENT DEPARTMENTS In the event that Licensee is a governmental entity only the department s or agency s specifically licensed in the Purchase Order to use the Software shall have the right to use the Software Governmental departments or agencies not so specifically licensed must have a separate license
161. tion Package List esse ees se ee ee ee 57 Figure 46 New Users Contacts Package iese ee ee ee Re ee Ee ek ee ee Re ee ee ee 58 Figure 47 View Users Contacts Package List ee se ee ee Re ee ee Re ee ee ee 59 Figure 48 Modify Users Contacts Package ees ee ee ee ee ee ee ee Ke ee ee ee 60 Figure 49 Create New USED ee ee ee ee ee ee AR ee AR Re ee Re ee ee AR Re ee ee ee 61 Figure 50 Create New Shared Contact es ee ee ee Re ee ee ee ee ee Re ee ee ee 63 Figure 51 New Media Configuration Package iese ees se ee ee ee ek ee Ge Re ee ee ee 65 Figure 52 View Media Configuration Package List ees ee ee ee ek ee ee Re ee ee ee 66 Figure 53 Modify Media Configuration Package ees see ee ee ee ee ek ee ee Re ee ee ee 67 Figure 54 Create New Media Configuration iese ee ee Re ee Ee AR ee ee Re ee ee ee 68 Figure 55 Add Software Package ees se ee ee ee ek ee ee Ke ee ee ee ee ee ee Re ee ee ee 69 Figure 56 View Software Package List ee ee ee ee Re ee ee ek ee ee Re ee ee ee 70 Figure 57 Statistics Settings iisisti GESE EER ek Gee Sk DEER Kg seek AE Gee eN EED ee 73 Figure 58 View Export Statistics 00 0 ees esse ee ee ee ee ee ee ee ee ee Re ee ee ee ee ee ee ee Re ee ee ee 74 Figure 59 Choose Endpoints sssrinin REEN Ge GEE Oe Gee beg gede 75 Figure 60 Onsight Expert Activation Status esse ese ee ee ke ee ee ee ee ee Re ee ee ee 82 Figure 61 Add Onsight Expert Act
162. tion settings that exist in the package that do not exist on the Onsight Expert application will be added to the Onsight Expert application 11 1 Creating an Onsight Expert Configuration Package 2 To create a new Onsight Expert configuration package 1 Choose Package Management gt Onsight Expert Configurations gt Add Onsight Expert Configuration Package You will be presented with the New Onsight Expert Configuration screen as shown in Figure 44 New Onsight Expert Configuration Package Identification Package Name Defa ult Version 1 0 0 0 Configuration Call Window Video Renderer DirectDraw v Figure 44 New Onsight Expert Configuration Package 2 Enter the information that is required to identify the new Onsight Expert configuration package in the Identification section as shown in Table 19 55 Librestream Onsight Management Suite Table 19 Onsight Expert Configuration Package Identification Package Name Enter the name of the package This name must be unique to all Onsight Expert Configuration packages and must be a valid Windows filename This name is used to identify the package when assigning it to an Onsight endpoint Version Enter the version of the Onsight Expert configuration package The version number is used by endpoints to determine whether or not this package has already been installed The default is 1 0 0 0 3 Inthe Configuration secti
163. tions 6 1 and 6 2 the inconsistency shall be resolved in favor of such other limited warranty 6 6 Librestream may also provide a separate limited warranty with respect to the hardware components of a Librestream Product 7 NO LIABILITY FOR INDIRECT DAMAGES REGARDLESS OF CIRCUMSTANCES AND REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT UNDER THIS AGREEMENT OR IN TORT INCLUDING NEGLIGENCE OR PRODUCTS LIABILITY AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT SHALL LIBRESTREAM OR ANY THIRD PARTY LICENSOR HAVE ANY LIABILITY FOR ANY INDIRECT INCIDENTAL CONSEQUENTIAL SPECIAL PUNITIVE OR EXEMPLARY LOSSES OR DAMAGES OF ANY NATURE OR KIND WHATSOEVER ARISING OUT OF THIS AGREEMENT AND OR LICENSEE S USE OF DELAY IN USING OR INABILITY TO USE THE SOFTWARE ANY CONFIDENTIAL INFORMATION AND OR ANY LIBRESTREAM PRODUCT INCLUDING BUT NOT LIMITED TO LOST OR CORRUPTED DATA OF LICENSEE OR ANY THIRD PARTY LOST PROFITS OR LOST GOODWILL BUSINESS INTERRUPTION OR LOSS OF INFORMATION FAILURE TO REALIZE SAVINGS OR FOR ANY CLAIM OR DEMAND AGAINST LICENSEE BY ANY THIRD PARTY EVEN IF LIBRESTREAM OR ANY THIRD PARTY LICENSOR MAY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES OR EVEN IF SUCH LOSSES OR DAMAGES WERE REASONABLY FORESEEABLE 8 LIMITED LIABILITY FOR DIRECT DAMAGES REGARDLESS OF CIRCUMSTANCES AND REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT UNDER THIS AGREEMENT OR IN TORT INCLUDING NEGLIGENCE OR PRODUCTS LIAB
164. to multiple Onsight devices As a result items which are device specific such as device name static IP address and device specific SIP settings cannot currently be configured by Onsight device configuration packages An Onsight device configuration package consists of multiple configuration files When viewing the currently installed version of a configuration package on an Onsight device you will notice five separate version numbers Access Control Application Settings Core Settings Registry Configuration and Preferred Networks When installing an Onsight device configuration package onto an Onsight device the version number of the package will be applied to all five configuration files However if Access Control settings are not present in the package its version number will remain unchanged When an Onsight device configuration package is applied to an Onsight device endpoint the following rules are applied e All configuration settings on the Onsight device that also exist in the package will be replaced by the settings in the package e Any configuration settings that exist in the package that do not exist on the Onsight device will be added to the Onsight device The exception to this is the installation of wireless preferred networks and VPN connections which are handled as follows e A preferred network or VPN connection that exists on the Onsight device with the same SSID or name as one found in the package will be ove
165. tons at the top of the screen e SNMP Refresh can be used to immediately communicate with the endpoint using SNMP to retrieve its latest status e Reload Page will reload the page to display any information that has been updated since the last time the Endpoint Details page was loaded The tabs at the top of the Endpoint Details page can be used to navigate between its five sections Identification Software Update History Activation and Status d The Activation tab will only be visible when viewing the details of Onsight Expert endpoints 39 Librestream Onsight Management Suite 8 3 1 Identification The Identification tab on the Endpoint Details page as shown in Figure 30 displays the information used to identify an Onsight endpoint as described in Manually Adding a Managed Endpoint on page 26 Here you can make changes to the information used to identify the endpoint When you have made the necessary changes click Save Changes to save them to the database i Changing the SNMP community value only changes the value that Onsight Management Suite uses to communicate with the endpoint It does not change the actual SNMP community configured on the endpoint which must be done either manually on the endpoint itself or by installing a new configuration package containing the desired community 8 3 1 1 Network Interfaces The Identification tab also contains the Network Interfaces table which contains a list of network ad
166. tor or other representative to inspect Licensee s books records and computer systems in order to confirm Licensee s compliance with this Agreement 4 2 In the event that any such request response or audit determines that Licensee is or was using the Software in a manner that exceeds or exceeded its license rights Licensee shall immediately pay to Librestream on demand any amount s that are required to rectify such excessive use This remedy shall be in addition to and not in lieu of any other right or remedy that Librestream may have pursuant to this Agreement or otherwise with respect to such excessive use 4 3 In the event that any such request response or audit determines that Licensee is otherwise not in compliance with this Agreement this Agreement shall immediately terminate as contemplated in Section 10 1 Such termination shall be in addition to and not in lieu of any other right or remedy that Librestream may have pursuant to this Agreement or 102 Librestream Onsight Management Suite otherwise with respect to such non compliance 4 4 Licensee shall indemnify Librestream and save Librestream harmless from and against any and all losses damages liabilities costs and expenses including without limitation reasonable attorneys fees that arise out of or are attributable in any manner whatsoever to any non compliance on the part of Licensee or those for whom it is in law responsible with any provision of this Agreement
167. trol settings file that you wish to include 4 Press the Import button to upload the file to the server Your selected Access Control settings file will now be shown in the Access Control Settings box 5 Click Save to save the configuration package d If you choose not to include Access Control settings in an Onsight device configuration package the Onsight device s currently installed Access Control settings will remain unchanged when the package is installed To remove an Onsight device s Access Control settings and revert them to their default values include a default settings file in a new Onsight device configuration package and install it to the device 10 2 View Existing Onsight Device Configuration Packages To view the list of Onsight device configuration packages in the system choose Package Management gt Onsight Device Configurations gt View Onsight Device Configuration Packages You will be presented with a list of all of the Onsight device configuration packages that were previously created as shown in Figure 43 Each item in the list displays the name the version number and the last modified time of the package You can also create a new Onsight device configuration package by clicking the Create New button located at the bottom of the list 53 Librestream Onsight Management Suite Onsight Device Configuration Packages Package Name Version Last Modified Default 1 0 0 0 10 14 2009 9 01 00 AM save packa
168. try Interval expires the software update job will be reattempted the next time an endpoint connects over the Web Service or SNMP interfaces 44 Librestream Onsight Management Suite 9 2 2 Creating a New Software Update Job gt To create a new software update job 1 Choose Software Update Jobs gt Create Software Update Job You will be presented with the Create Software Update Job Wizard as shown in Figure 35 Create Software Update Job Step 1 Choose Update Job Details Details Name New Software Update Job Figure 35 Choose Update Job Details 2 Inthe Details section enter a name for the software update job This name will be used to identify the software update job at a later time Once you have entered a name click Next 3 You will be presented with the Select Endpoints step as shown in Figure 36 Step 2 Select Endpoints Endpoint Group All Endpoints Selected 2 Clear Selected o All Endpoints O Name Type Address Remote Address Software Config pee EE Sub Group Lab ga l ormo e210 42103 on Vanne O ONSIGHTEXPERTPC OnsightExpert 192 168 1 174 192 168 1 174 4250 Unknown Unknown Unknown Figure 36 Select Endpoints 4 The list of managed endpoints in the system along with their current software and configuration version numbers will be displayed Select the endpoints from the list
169. ts as they appear and re boot the machine as required 4 Once the prerequisites have been installed the main Onsight Management Suite installer will appear Follow the onscreen prompts to complete the installation process A summary of the settings that you will be asked to configure during installation is shown in Table 1 Table 1 Installation Options Setting Description Web Site The IIS web site where the User Interface and Web Service will be installed You will be prompted to choose from a list of available web sites on your server The choice of web site will ultimately determine the URL that endpoints will use to access the Web Service interface and package server User Interface The IIS application pool where the User Interface will be installed You Application Pool will be prompted to either choose from a list of available application pools under the chosen web site or to create a new application pool named OMSUserlnterfaceAppPool It is strongly recommended that the User Interface and Web Service be installed to their own application pools Web Service The IIS application pool where the Web Service will be installed You will Application Pool be prompted to either choose from a list of available application pools under the chosen web site or to create a new application pool named OMSWebServiceAppPool It is strongly recommended that the User Interface and Web Service be installed to their own application po
170. ts pending in Canada the United States and other countries all of which are in the name of Librestream Technologies Inc Trademark Notice Librestream the Librestream logo Onsight Onsight Expert Onsight Mobile Onsight Enterprise and Onsight Management Suite are either registered trademarks or trademarks of Librestream Technologies Incorporated in Canada the United States and or other countries All other trademarks are the property of their respective owners SCHEDULE B THIRD PARTY SOFTWARE AND THIRD PARTY LICENSOR NOTICES Not applicable 106 Librestream Onsight Management Suite 20 Librestream Contact Information Website www librestream com Head Office Librestream Technologies Inc 895 Waverley St Suite 110 Winnipeg Manitoba Canada R3T 5P4 General Inquiries Email information Librestream com Phone 1 204 487 0612 Fax t1 204 487 0914 Support Email support Librestream com Phone 1 204 487 0612 Fax 1 204 487 0914 eoo eee Librestream KE 107
171. urcePid The conference participant ID of the endpoint from which the stream originated VideoSource The source of the video Internal Video S Video or File VideoSourceStandard The video standard NTSC or PAL Quality The quality setting used Low Medium High or Custom VideoTargetBitrate The configured target video bitrate in Kbps VideoPeakBitrate The configured peak video bitrate in Kbps VideoFrameRate The configured video frame rate in frames per second VideoResolution The configured video resolution VideoGOP The configured video GOP VideoCodec The video codec AudioCodec The subject audio codec G 711 ALAW GSM6 10 PCM or G7 11 ULAW AudioResolution The subject audio resolution 8 bit or 16 bit AudioSeparation The audio separation Mono or Stereo AudioSampleRate The audio sample rate in Hz ReportedTime The time the media stream was reported to Onsight Management Suite in the server s time zone ReportedTimeUTC The time the media stream was reported to Onsight Management Suite in UTC 15 4 3 Conference Statistics Conference statistics keep track of hosted conferences that contain three or more participants including the conference host The Onsight Expert endpoint that hosted the conference will report the details of the conference to Onsight Management once all of its calls have been disconnected For a full list of the reported data contained in a conference record refer to Table 32 In addition to repo
172. ure 69 Add Onsight Expert Release Keys 2 Inthe Add Release Key section enter the information required for the new release key as described in Table 42 Table 42 Add Release Key Settings Onsight Expert Version The version number of Onsight Expert the release key corresponds to Activation Key The activation key that was used to activate the Onsight Expert that is being upgraded Release Key The release key required to update the Onsight Expert to the specified version 3 Click the Add button to add the release key 4 Once the release key has been added you can continue adding additional keys or click the View button to view the list of release keys currently in the database 90 Librestream Onsight Management Suite 16 2 2 Viewing Existing Onsight Expert Release Keys To view the list of Onsight Expert release keys in the database choose License Management gt Onsight Expert Release Keys gt View Onsight Expert Release Keys You will be presented with a list of all the release keys that were previously added as shown in Figure 70 Each item in the list displays the version number activation key release key and the date the item was added View Onsight Expert Release Keys Add Delete Export Reload Table oO Version Activation Key Release Key Date Added go 4 0 0 123456 Abcdefghijkl 123456 Abcdefghijkl 1 A1B2C3D4 11 19 2009 9 09 59 PM Figure 70 View Onsight Expert Release Ke
173. use the Device Computer Name of an endpoint to uniquely identify it by default Each time the server communicates with an endpoint it will check that the reported Device Computer Name of the endpoint matches what is stored in the database to ensure it is talking to the correct endpoint d If the Device Computer Name of an endpoint changes you will need to manually change the Device Computer Name within Onsight Management Suite in order to identify it as the same endpoint 7 1 2 MAC Address Identification If the Device Computer Name of endpoints changes frequently or endpoints on the network do not have unique names an administrator also has the option of identifying endpoints using one or more MAC addresses Each time the server communicates with an endpoint it will retrieve the list of network interfaces on the endpoint If at least one of the MAC addresses of the retrieved interfaces matches at least one of the configured MAC addresses for the endpoint the server will assume that it is talking to the correct endpoint If a network interface on an endpoint is disabled its MAC address will not be reported to Onsight Management Suite It is recommended that only MAC addresses of interfaces that are not likely to be disabled be used for identification purposes Network adapters that are shared between multiple computers such as a wireless USB network adapter should not be used to identify endpoints 7 2 Manually Adding
174. ware for a period of 12 months from the date of shipment from Librestream or from the date of downloading by Licensee whichever is earlier provided that a the Librestream Software remains unmodified by anyone other than Librestream b the Librestream Software is and has always been operated under normal and proper conditions on the authorized Librestream Product and or Computer on which that Librestream Software is licensed to be used c the Librestream Software has not been used in any manner for which it was not designed d the Librestream Software has not been used with any unauthorized software hardware or third party equipment e Licensee is not in breach of this Agreement and f notice of any claim under this limited warranty is received in writing by Librestream within the 12 month limited warranty period 6 2 Licensee s sole and exclusive remedy at law in equity or otherwise and the sole and entire responsibility and liability of Librestream with respect to any claim under the limited warranty set forth in Section 6 1 is for Librestream at its sole option and discretion to either a use commercially reasonable efforts to bring the non warranty compliant Librestream Software into substantial conformance with its published specifications or b refund to Licensee the purchase price paid for the non warranty compliant Librestream Software 6 3 NO REPRESENTATION OR WARRANTY OF ANY NATURE OR KIND WHATSOEVER IS PROVIDED BY LIBRESTRE
175. y List In addition to the information described above action buttons are included at the top of the table allowing you to perform the various tasks described in Table 43 Table 43 Onsight Expert Release Key Actions Add Directs you to the Add Onsight Expert Release Keys page where you can add new release keys to the database Delete Delete the selected release keys from the database Export to XML Export the selected release keys to an XML file The exported file can either be used as a backup or imported into another Onsight Management Suite Export to CSV Export the table to a comma separated values CSV file Reload Table Reload the table to display the current list of keys in the database 16 2 3 Importing Onsight Expert Release Keys A list of release keys that was previously exported to XML can be imported back into Onsight Management Suite gt To import an XML file containing release keys 1 Choose License Management gt Onsight Expert Release Keys gt Add Onsight Expert Release Keys You will be presented with the Add Onsight Expert Release Keys screen as shown in Figure 69 2 Inthe Import Release Keys section choose the Import Options to use while importing the release keys from the options listed in Table 44 Table 44 Release Key Import Options Skip duplicate records found in If a release key for a particular version number and activation the imported file key already ex

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