Communicator Manual
Contents
1. 18 00 18 00 19 00 19 00 20 00 mn 21 n Mote Click or click drag to select a time block Holding Ctrl will deselect time blocks Connected to Server Creating a Schedule 1 Click the New Schedule button 2 Give the Schedule a name 3 Set the block size This is only used to change the degree of granularity and changing the block size will not alter the already highlighted blocks 4 Tocreate a Time Block simply left click and drag to highlight the desired blocks turning them orange While dragging multiple days can be set by also dragging to the left right To de select a block hold down Ctrl then click and drag over the blocks this will turn the blocks white again 5 Click Save Changes to save the Schedule The schedule can be edited at any time by selecting it in the left hand side list and making your changes 22 The Log Viewer The Log Viewer allows you to see a list of messages which have been processed and attempted to be sent along with whether the attempt was successful Insight Communicator Fie Messages Server Help 09 99 Message Rules Message Templates Recipient Groups i Recipients Schedules Settings Log Viewer e email Date Range pager es Bi Use Date Range From 20 02 2007 To 2002 2007 vw sound Senders Note Sender types are limited to 1000 results each Sent Date Time Rule Name Review Message Recipient M Failure2. Management Software for Concept 4000 Security Access Systems Insight Communicator USER MANUAL For Use with Insight V3 2 aa www innerrange com OU inner range Intelligent Security Solutions PPP rr rr rr rr rr rr rr rr rr rr rr rr rr rere rere rro rro rr rr rro ros rro rosso rro rro rro errr rer rr reer r eres rrr e ree rrr rere rrr rere nero coco nooo Insight Communicator User Manual First Edition For use with Insight software version 3 2 0 May 28 2007 Copyright 2007 Inner Range Pty Ltd Text and Layout Steve Mitchell Jason Snell Proofing Brett D Elton Part Number 634416USER sesosososocosososocosocosososcosecosocosocosososecosososocosososocosesososssocosososoossoossoosocosososecosososecosocosososocosososocosososocosossooossoosososocosesosocosocosososocosososocosososocosooosososoossoosocosocosocosecosocosoeo This page has been left intentionally blank Contents Getting Started GUIAS cai A Reais Aa 7 Introducing Insight COMMUNICALOF oooccccocccnccccccnnonoccnnnnnncnnnonanoncnnnncnnononrnnnonnnrnnnnnnrnnnnnnrnronnnrnnonanens 9 MAR IMA ii ee ne 9 A A A A 10 The Restart Communicator Server Dialog occococccccoccocconncccononononocononnnonnnononononononononons 11 Communicator Server Status Dialog ccooccccocccncocnnnccnnnnoonnnnononcnnnnnononononannnnnnnnonnnnnononens 12 The Custom Messages Dialog cccoooccccocccnoccccoconcccononnononononnnnnnnonannnnonannnnnnonr
3. Feas 2007 02 20 10 27 00 Insight Accessed INSTALLER logging on to localhost 127 0 0 14 in Insight Edit Gary Millar 2007 02 20 10 27 01 Insight Accessed INSTALLER logging on to localhost 127 0 0 14 in Insight Edit Server Admin 2007 02 20 10 30 04 Fire Wardens a reminder that there will be a fire drill in 20m Daniel Thomas 2007 02 20 10 30 05 Fire Wardens a reminder that there will be a fire drill in 20m Gary Millar 2007 02 20 10 30 06 Fire Wardens a reminder that there will be a fire drill in 20 m Michael Brown E Connected to Server The messages can be viewed by ticking the box next to the desired senders however a limit of 1000 viewable messages is set for each individual sender If this limit is reached use of the Date Range option will be required to view all of the desired messages by limiting the view to a certain day or set of consecutive days To do this set the From date the To date and tick the Use Date Range box 23 Configuration Configuration of Insight Communicator is accessed from the Settings tab Each configurable item of Communicator is available on a separate sub tab Each of these items is described on the following pages Tip After changing aspects of the configuration always remember to restart the Insight Connection and or Message Senders using the Restart Server dialog so your changes take effect on the server System Settings Under the System Settings tab a User Name and Pa
4. Recipient can have a particular WAV file associated with them as well as the Schedule when sounds are valid e To make the WAV file play the Recipient must receive a message based on a Template that allows a sound file Enabling Sound Files in a Message Template 1 Select the Message Template or create a new Template 2 Click the Plugins button Plugins Templates 4 Send message using Sound si SoundFile s Bytesize lBaudR ate rule department Insert 3 Choose the sound Plugin from the list 4 Tick the check box at the top of the dialog 5 Select the SoundFile keyword from the list on the right and Insert it into the message for the sound Plugin 6 Click Save Changes then click Close 7 Remember that to play the sound each Message Rule must call a Message Template with the above settings in it 17 Recipient Groups A Recipient Group is a simple way to combine several Recipients into a manageable set Messages can be sent directly to a group instead of individually selecting the recipients saving time and also allowing an amount of organisation Insight Communicator Fie Messages Server Help 00 700 Message Rules Message Templates Recipient Groups Recipients schedules Settings Log viewer Groups Save Changes Delete Group Day Guards Might Guards All Employees ia A A A Recipients not a member Members of this Group Michael Brow
5. a wildcard to represent any number af characters between two words EG AlarmPAreal would match message Glarm in 4real Selected Template Alarm Template e Message Priority 100 Highest 0 Lowest 75 3 gt Groups to send to Recipients to send to Day Guards Fred Jones Might Guards Michael Brown Gary Millar Paul Anderson Show all who will recieve Connected to Server Creating a Message Rule 1 Click the New Message Rule button to append a new rule to the bottom of the list 2 Give the new rule a name 3 Decide whether you wish to use basic Text Matching or Regular Expressions to successfully match a Rule with an Insight Review message 3 1 Text Matching Text matching is a straight forward and simple way to match Review messages Any text entered into the Contains field will attempt to be matched to the Review message which is received and the same process applies to Doesn t Contain A wildcard can be used to represent any number of words to aid in matching l e Alarm Area1 would match text Alarm in Area1 and also Alarm detected in Area Tip Text Matching is case sensitive 3 2 Regular Expressions Any normal regular expressions can be used to match a Review message Note Only use this option if you understand regular expressions otherwise the Text Matching option should be sufficient 14 Tip Select a Template The template used will determine how Communicator will attempt
6. in the list box if any are installed a list of options are displayed for editing Note Some Plugins do not require any core Settings so will not have any options appear Changes to Plugin settings will take effect the Message Senders section of the Communicator server has been restarted or by restarting the Plugin within the Communicator Server Status dialog if shown there Sound Plugin The default path of where wav files used by Communicator are stored can be set here COMText and COMHex Plugins These Plugins enable Communicator with a generic serial communications service so that you can interface with devices other than pagers and modems such as DVRs if need be Typically these Plugins are accessed by creating a Recipient for each device in order to process communications Serial Port settings for devices using the COMText COMHex Plugin are handled on a Recipient by Recipient basis Licence The Licence Tab will show the current state of Communicator s licence if connected to the Communicator Server Otherwise a message requesting you to connect to the Communicator Server is displayed If you have not registered your copy of Communicator yet the Register button will be enabled and your Serial Number and a blank Name field will be shown Registering Insight Communicator 1 To register your copy of Communicator fill out the registration form in the packaging and supplied electronically in the Communicator installation a
7. message to be sent over in the Send To box Type in your message into the Message box Set the message priority As with Message Rules a higher priority will mean it will be sent before those with a lower priority Select the Recipients This is achieved by highlighting any Groups or Recipients you wish to send the message to The box on the right will show a list of all Recipients who will receive that message 6 Click the Send button If a Recipient is selected a dialog will appear stating the message was successfully added to the queue along with what mediums the message was sent with This message will act as if it was processed by the message processor and seamlessly fit into the message queue FORS O 13 Message Rules The Message Rules tab is where the bulk of Communicator s functionality resides Rules are created here linking Insight Review messages with priorities Recipients and Templates Insight Communicator Fie Messages Server Help l Schedules Settings l Log viewer Messages New Message Rule Save Changes Delete Message Server Room Temp Aes Message Rules Alarm in warehouse E Alarma in Main Office Name Alarm in Warehouse Fire Detected Warehouse 4ccess After Hours 65 Text Matching 0 Regular Expressions insight Accessed Contains gmit Alarm Warehouse Doesn t Contain Note The Contains and Doesnt Contain Fields can use a as
8. to the server with the client This is required to be able to check server status as well as issue restarts commands When connected the status bar will show Connected to Server and the Connect button will be greyed out Opens the Restart Communicator Server Dialog allowing for certain components of the server to be restarted This does not actually restart the whole server s service but instead restarts selected sections of it Opens the Communicator Server Status Dialog which will show each of the server s components and their status along with any error messages if there is one Will also allow access to starting stopping and restarting the individual components Dialog will only open if the client is connected to the server 10 The Restart Communicator Server Dialog The Restart Server Dialog allows the user to restart certain areas of the Communicator Server generally used so that changes made by the client can take effect Restart Server Select which sections of the Communicator Server to restart Insight Connection Use if Insight Log In details have changed or Insight Communicator was recently registered Rule Matcher Use when changes have been made to Recipients Groups Rules or Templates Message Senders Use when changes have been made to SMTP Pager 5M5 or a Plugin s settings All Use to restart all of the above sections of the server at once Mote Each component selected to restart
9. NS m m i SRS ENT Me a ii RIA Message Rules Message Templates Recipient Groups Recipients Schedules Settings Log Viewer Created Templates New Template Save Changes Delete Template Keywords Alarm Template Fire Template Hame pes SoundFile Access Template e category Generic Template department Email Message email ae Eem lgivenis Yolsurnamets pager Alarm detected at paneltimets paneltime Exact message Soimessagejs phone priority rule ruleID senttime 5M5 Message OSES Send message using SMS Message 4 message s recieved at Soipaneltinets PagerMessage C Send message to Pagers O g Mote Any changes to the Template text on this page will take effect immediately on the server affecting all new Review messages Below is a discription of what the highlighted Keyword will provide To insert a keyword into the text double click one or highlight one then click the Insert button The Format will be S4fkeymwordis Please note the charactor o can not be used in your message pa the entire un edited review message as recieved From Insight Disconnected From server Creating a Message Template Click the New Template button to append a new template to the bottom of the list Give the new Template a name Use the checkboxes to select how the messages will be sent i e Email etc For each type of message you can set the body text including Keywords
10. ate sound Sender Good Insight Link Good Restart pager Sender Stopped sms Sender Error Unable to communicate with GSM Modern Stop Rule Processor Good email Sender Good Refresh Clase The components can be individually selected and either started stopped or restarted allowing each section of the server to be controllable The dialog will poll the server for a status update once every two seconds automatically updating the text with the latest information By clicking the Refresh button the dialog will refresh the component listing and retrieve the status of each section instantly Note The dialog will only open if the client is connected to the server 12 The Custom Messages Dialog The Custom Message Dialog allows you to append a message ready to be sent to the message queue containing whatever text you wish its own priority rating and to any number of recipients Custom Message Send To Message email Fire Wardens a reminder that there will be a Fire drill in 20 sms minutes ak pm pager sound Message Priority 100 Highest O Lowest Groups bo send to Recipients to send to All who will recieve Message Managers Fred Jones Daniel Thomas Day Guards Michael Brown Gary Millar Gary Millar Might Guards All Emplowees Paul Anderson ESC Daniel Thomas Server Admin Michael Brown To Send a Custom Message Select Custom Message from the Messages menu Select which media you wish the
11. cipient Save Changes Delete Recipient Michael Brown Paul Anderson f i Server Admin E o AAA Department Head Day Time Guard Email Details Email Address mibromniDacompany com au Email Schedule E Hours we Recipients Sms Details Phone Mumber 222 Sms Schedule on Gall Asire Fager Details Pager Mumber Fager Schedule we Groups a Member OF Messages bo recieve Day Guards Alarm in Warehouse Al Employees Alarm in Main Office Fire Wardens Fire Detected Note Double click a Group or Message to jump straight to it Connected to Server If details for a given communications medium are blank then Communicator will not try to send a message to that recipient using that particular medium This allows several different media to be used in the same Template on the same Rule Schedules can be linked to each different communications medium associated with the Recipient This allows you to control when and if a message will be sent to a Recipient over a particular medium If a Schedule for a medium is provided a message will only be sent to that Recipient if it is received from Insight during one of that Schedule s valid time blocks For example you might wish to send SMS messages to a particular Recipient during On Call hours only If the Recipient is being set up to handle communications with an external device using a Plugin such as a DVR see the next section The Recipient can be edit
12. ed at any time by selecting it in the left hand side list and making your changes Tip Remember to save your changes with the Save Changes button and to restart the Rule Processor using the Restart Server dialog so your changes take effect on the server 19 Using a Recipient to Communicate with a Device or another System Recipients can be used to route messages to external devices connected to the Communicator PC or indeed another system by using an appropriate Plugin For generic RS232 communications with external devices Inner Range provides the COMText ComHEX Plugins One application using the COMText is to superimpose Insight Review information onto DVR footage by connecting the Communicator PC to a DVR over RS232 Assuming the DVR has a text interface for RS232 this would be achieved by 1 Creating a Recipient to use the Plugin 2 Adjusting any relevant Message Templates or creating templates to use the Plugin 3 If new Message Templates were created new Message Rules must be created to call the new Template s 4 Add the Recipient to any Message Rule affected by the above changes This may be able to achieved by adding the Recipient to any relevant Groups Recipient Setup 8 Create a new Recipient to handle communications with this DVR Give the Recipient an appropriate name 9 Click the Plugins button to access the settings for Plugins that can be individualised for each Recipient 10 The Plugins Recipients dialog
13. gure how Communicator talks to the Pager modem Option Description COM Port The COM port which the Pager Modem is connected to Baud Rate The Baud Rate to connect to the Pager modem with Byte Size The Byte Size to connect to the Pager modem with Parity The Parity to connect to the Pager modem with Stop Bits The Stop Bits to connect to the Pager modem with Messages Per Minute The maximum amount of Pager messages which can be sent in a minute This maximum may never be reached however it allows control on how often messages are sent out to avoid congestion in busy times Messages are evenly spaced over the minute Max Retries Per Message On the event of an error occurring when sending a message the maximum number of retries before a message is marked as Failed Protocol to Use Allows selection from a list of possible protocols to communicate with the Pager System with Changes to Pager settings will take effect the Message Senders section of the Communicator server has been restarted or by restarting the Pager Sender within the Communicator Server Status dialog 25 Plugins Insight Communicator allows Plugins to enhance its functionality Some Plugins are shipped with Insight Communicator such as the Sound Plugin which enables Communicator to play sound files on the PC in response to particular Insight messages The Plugins Tab allows access to any core Settings which a Plugin may require By clicking on a Plugin s name
14. it what the device requires followed by the message you want to send to the device In the example above the control string required by the DVR is entered followed by the Insight Alarm message 5 Click the Save button then click the Close button 6 Save the changes to the Template on the Message Templates tab Ensure the Recipient Gets the Message s Once the Recipient has been setup and the required Message Templates have been modified and or created you need to make sure that e New Rules are created to call any new Message Templates e The Recipient is added to the receive list of any new message rules e The Recipient is added to the receive list of any modified message rules either by adding them directly to the receive list or adding the Recipient to Group s who are on the recipient lists of the modified message rules 21 Schedules Schedules allow you to specify the time blocks in which a message is allowed to be sent The Schedules can be created with a granularity of 15 minute block sizes and can have as many individual blocks as the user wishes Insight Communicator Fie Messages Server Help Schedules normal Working Hours Might Guard Shift Weekend All Hours Weekend Daytime Extended Daytime Hours All Hours Schedule Block Size On Call Hours 5 1 hour 10 00 11 00 11 00 12 00 12 00 13 00 13 00 14 00 14 00 15 00 15 00 16 00 16 00 17 00 17 00
15. n Fred Jones Gary Millar Paul Anderson Daniel Thomas Server Admin Connected to Server To move Recipients into a Group highlight the desired Recipients in the Recipients not a member box left box and click the gt gt button This will cause the selected Recipients to move into the Member of this Group box right box To remove Recipients from a Group the same method is used with the lt lt button The group can be edited at any time by selecting it in the left hand side list and making your changes Tip Remember to save your changes with the Save Changes button and to restart the Rule Processor using the Restart Server dialog so your changes take effect on the server 18 Recipients A Recipient is an entity who holds information for the message senders email SMS pager etc to use The most common use of Recipients will be to represent an individual person however they can also be used as generic entities For example one Recipient may represent an employee with their email phone number name and department stored another may represent the system admin which contains the generic system admin email or with the use of a Sound Plugin store the location of a sound file that is to be associated with this Recipient Insight Communicator Fie Messages Server Help oS r Message Rules Message Templates Recipient Groups Recipients Schedules Settings Log viewer Fred Jones New Re
16. nager in order for this copy of Insight Communicator to work with your Insight installation Step 3 Initialise Comms Settings 1 Set the Insight User in Settings tab gt System tab 2 For each of the comms methods you will be using to send alarms initialise the settings on the related tab under the Seitings tab Step 4 Setup Schedules Recipients and Groups 1 Schedules need to be created to control when certain types of message are sent out For instance you might want to limit SMS Messages for some recipients to only be sent during business hours Create as many Schedules as your application needs in the ochedules tab 2 The next step is to set up all of the Recipients using the Recipients tab Here you can set the department the Recipient is in as well as what forms of messages they will receive and on what Schedules 3 Next you can put your Recipients in to Groups you define on the Groups Tab Step 5 Setup Message Rules and Templates 1 You need to make Templates to format the messages that come from Insight by navigating to the Templates tab and selecting New Template 2 To make messages to send to Recipients you need to make Rules to intercept Insight Review messages and determine who to send these messages to as well as prioritising them You also need to select the Message Template This is done by selecting the Rules tab and pressing the New Message Rule button Step 6 Restart the Insight Communicator Server 1 Bring u
17. nd send it to Inner Range providing the Serial Number listed in the Licence tab as well as a Name you wish to register with You will also need to supply the serial number of the Insight installation you wish to use with this copy of Communicator 2 Inner Range will provide a key for Insight Communicator the Communicator Key as well as a key to enter into the Licence Manager in the Insight Software the Insight Key Enter the Insight Key into Insight s Licence Manager In Communicator s Licence tab click the Register button By clicking this button a dialog will be displayed with an area for the registration Name and the Communicator Key provided by Inner Range 5 By clicking OK the registration information will be passed to the Communicator Server verified and the status on the License Tab will be updated to Successfully Registered if valid information is provided o Once the registration has been completed the link to Insight needs to be restarted This can be done from the Restart Communicator Server dialog or by restarting the Insight Link within the Communicator Server Status dialog Important Communicator will not connect to Insight and listen for review messages if the product is not registered You can only send custom messages if the product is not registered 26
18. nnnnnannnnonannnnnnas 13 To Send a Custom Message coocccccccncccccncconnnoconononannnonnnnnonnnnnnnnnnnnnnnonnnnnnnnnnnnnnnnnnonnnenanenenaninnn 13 WIGS SA QS MOS ada dad 14 Creating a Message Rule terete act caret serous d mtoa te sates re asuphee aaeboctes sean tadeatate 14 Message templates orar 16 Creating a Message Template cooocccoccnncoccnonoccnnoconnnononnononnnnnnnononnnonanononannnonnnnnnnnnnenanenes 16 PO o OUNCES AAA A na tmasetete ce E A Sad Some neato eRe 17 Enabling Sound Files in a Message Template ccccoocccncccocconononcnnconanononnncnnnnnnnnnnonanenoos 17 Recipient GROUPS aes isaac esse eae escalate oe leg a Mee es nen ee eee 18 RECI en ie th a need hee ieee od a O 19 Using a Recipient to Communicate with a Device or another System cccccceeeeeeeeeeeees 20 CMCC SS ssa ce ea eae eee T O A ed i 22 Creating a Schedule TA Veni gaurd A AAA AA A 22 The LOO VIS Wer aiida 23 CoOntiguraON di E A 24 System Seling SAS AS A AAA AAA AAA ened Wiese Adi 24 e O E E A 24 OA O E E A E A 25 A On E E E a ee Se E EE 25 PIJIN Ss AE E EEEE N ee ee ees Ne eee ee 26 Sound PIO Mu o e ads 26 COMText and COMPEX PU Suda dd da io 26 Eo o ee ttadGuetedecs Ht Yenc Aas urnes a ia ede a a ude ca ot i 26 Registering Insight Communicator cooncnccconcnnccnoccnnononcnncnnnccnnononnnonnncnnoonnnrnnonnncnnnnnnrnnnnnaninnss 26 This page has been left intentionally blank Getting Started Guide This section gives
19. p the Restart Server dialog from Server menu gt Restart Server 2 Select the All check box and press OK 3 Communicator is now set up Be sure to consult the rest of this manual for more information This page has been left intentionally blank i i Introducing Insight Communicator The Insight Communicator has been designed as an addition to the Insight program allowing Insight Review messages to be conveyed over several electronic communications media Communicator can be configured to readily send messages over email SMS and paging systems when key words match those found in any Insight Review message so you can receive notification on any event occurring with your security access system directly to your phone or inbox You can also have Review messages sent to other devices that accept ASCII text input connected to your computer s COM port Main Interface Almost all of Insight Communicator s functionality is performed in the main interface which is shown below Insight Communicator Toolbar Fie Messages Server Help Toolbar _ lt _ _Q _ _AA a gt A 2 Message Rules Message Templates Recipient Groups Recipients Schedules Settings Logg New Template Save Changes Delete Template Alarm Template Fire Template E pr se ne Name Generic Template Email Message Send message using Email Crea
20. ssword are requested in order to logon to Insight The User Name and Password required is one linked to an Operator in Insight with permissions to access the module COM Interface Important For security reasons it is preferable to create a new Operator under Insight with access only to the COM Interface module to minimise risks to the Insight system After the User Name and Password are entered and Save Changes has been clicked the Insight Link will need to the restarted in order to take effect This can be achieved with the Restart Communicator Server Dialog Email Option Description The address to list the Communicator s message as having come From Address from in the Recipients Inbox The text which will be displayed in the Subject of emails sent from Subject Communicator The maximum amount of emails which can be sent in a minute This maximum may never be reached however it allows control ia ld on how often messages are sent out to avoid congestion in busy times SMTP Host The Host SMTP Server to send emails with Used if authentication is required with the SMTP Host otherwise User Name leave blank Used if authentication is required with the SMTP Host otherwise Password leave blank On the event of an error occurring when sending a message the Max Retries Per Message maximum number of retries before a message is marked as Failed Changes to Email settings will take effect the Message Senders sec
21. ted Templates Sf givenis Yl surnames Message 4 message s recieved at paneltime s Matched to rule ofrulejs with a priority Yt priority ys senttime SMS Message Surname Send message using SMS Message message s recieved from panel at 94 paneltime s PagerMessage Send message to Pagers ol MESSAQe S Note Any changes to the Template text on this page will take effect immediately on the server affecting all new Review messages Below is a discription of what the highlighted Keyword will provide To insert a keyword into the text simply double click one or click the Insert button The Format willbe Skeyrmordis Please dont edit it e the timestamp recieved From the panel which sent the message Status Disconnected From server e The Toolbar is used to control the Insight Communicator Server e The Main Tabs are used to access and manage the different aspects of Insight Communicator s functionality e The Status bar shows whether the Insight Communicator application is connected to the Insight Communicator or not The Toolbar Icon Function Start the Communicator Server Stop the Communicator Server Connect to the Communicator Server Restart the Communicator Server Check Status of the Communicator Server O D Description Issues a call to Windows to start the server s service Issues a call to Windows to stop the server s service Attempts to establish a connection
22. tion of the Communicator server has been restarted or by restarting the Email Sender within the Communicator Server Status dialog 24 SMS At this time Insight Communicator sends SMS messages with the use of a GSM modem connected to the Insight Communicator PC The SMS settings tab allows you to configure how Communicator talks to the GSM modem Option Description COM Port The COM port which the GSM Modem is connected to Baud Rate The Baud Rate to connect to the modem with Byte Size The Byte Size to connect to the modem with Parity The Parity to connect to the modem with Stop Bits The Stop Bits to connect to the modem with Messages Per Minute The maximum amount of SMS messages which can be sent in a minute This maximum may never be reached however it allows control on how often messages are sent out to avoid congestion in busy times Messages are evenly spaced over the minute Max Retries Per Message On the event of an error occurring when sending a message the maximum number of retries before a message is marked as Failed Changes to SMS settings will take effect the Message Senders section of the Communicator server has been restarted or by restarting the SMS Sender within the Communicator Server Status dialog Pager Insight Communicator is designed to send pager messages using a special type of modem for this purpose which is connected to the Insight Communicator PC The Pager settings tab allows you to confi
23. to send the message as well how the message is formatted Give the message a priority rating The range is 0 100 A higher number increases the priority As would be expected a higher priority message will be sent before messages having a lower priority Select the Recipients who you wish to receive the message By ticking the Show all who will receive checkbox any recipients who will receive the message due to being in a group linked to the message will be appended to the end to the Recipients to send to list with a leading asterisk This allows you to clearly see who will receive each message Click the Save Changes button to complete the new Rule Regardless of how many times a user are listed to receive a message they will only receive it once The rule can be edited at any time by selecting it in the left hand side list and making your changes Tip Remember to save your changes with the Save Changes button and to restart the Rule Processor using the Restart Server dialog so your changes take effect on the server 15 Message lemplates The Message Templates tab gives you the ability to customise the layout and content of each message to be sent Templates also determine how a message will be sent via email SMS etc and with the use of keywords exactly what information you wish to send Templates are used by Message Rules Insight Communicator E L Fie Messages Server Help i I o na oe E
24. which let Communicator insert dynamic text from the related Insight Alarm such as the actual Alarm message and or from Communicator itself such as name priority etc gt ANS The available keywords are shown on the right hand side of the screen and a description of what they represent is displayed at the window at the bottom of the tab To insert one into your message either select it and click the Insert button or double click the keyword This will insert the keyword with proper syntax to where your text cursor last was Note The proper format for a keyword is message s and the character can not be used in your message 5 By clicking the Plugins button you can also set the formatting of messages that go to other devices connected to the serial port or to get communicator to play a wav file on the PC when a message using this template is called 16 6 When finished click the Save Changes button The template can be edited at any time by selecting it in the left hand side list and making your changes Tip Remember to save your changes with the Save Changes button and to restart the Rule Processor using the Restart Server dialog so your changes take effect on the server Playing Sound Files Sound files can be played on the PC that Communicator is running on when particular messages come in from Insight These might be used to alert an Operator or play a pre recorded message over a PA system e Each
25. will appear 11 Since this application is going to send text out of an RS232 port choose COMT ext and enter settings to match what the DVR requires 12 Choose a schedule for this Plugin In this case a schedule that operates 24 hours a day has been chosen 13 Click the Save Changes button then the Close button Plugins Recipients COMHex StopbBits sound Bybesize BaudRate ComPort Parity Schedule Save Changes Close 14 Now click the Save Changes on the Recipient tab to save the settings for this Recipient 15 Be sure to add this Recipient to any Groups it might need to be part of in order to receive certain types of messages You must now format the messages that should be sent over the serial link in each of the Message Templates that will be used to send messages to the DVR The method is overleaf 20 Message Template Setup 1 If modifying an existing template open the Message Template and click the Plugins button Otherwise create a new Message Template name it then click the Plugins button Plugins Templates CoMHex i Send message using Combest seule Enter any setupicontrol string the Device requires here 99 messagels Save Close Insert 2 Choose the Plugin to use on the left hand box In this example COMText is being used 3 This will bring up a message box and a check box for that Plugin Tick the check box for COMText 4 In the message area setup the message to su
26. will do so when its current action completes so no data will be lost Any Review messages not yet processed or Messages ready to be sent will be saved then processed with any changes made to settings when itis active again When restarting All only components will restart not the Full server Note The dialog will only open if the client is connected to the server Insight Connection Restart the section of the server which connects to Insight Use this option If login details have changed or if Communicator has just been registered During the restart process for this component any Review events generated by Insight will not be caught Rule Matcher Restarts the Rule Processor section of Communicator This allows changes made to Recipients Recipient Groups Message Rules and Templates to take effect Note Message text changed in Templates will take effect as soon as Save Changes is clicked but ticking unticking a Send message using XXX check box will not work until the Rule Processor restarts Message Senders Restarts the components of the server which handle the outbound communications from Communicator This allows changes to comms and Plugin settings to take effect All Restarts all components of the Communicator server 11 Communicator Server Status Dialog The Server Status dialog lists each of the server s separate components and their status along with any relevant error messages Server Status Component St
27. you the minimum to get Insight Communicator running quickly Note that Insight Communicator also requires Insight V3 2 or higher to run For more detailed information consult the rest of the manual Step 1 Install Insight Communicator 1 Locate the Insight Communicator install program and open it 2 Follow the on screen prompts 3 Select Finish 4 Restart the computer if you are prompted to do so Step 2 Register Insight Communicator You need to register Insight Communicator to use it in conjunction with Insight If you do not register Insight Communicator you will only be able to send one off Custom Messages 1 Run Insight Communicator By default this would be Start gt All Programs gt Inner Range gt Insight Communicator gt Insight Communicator Client 2 Navigate to the Licence Settings section of the Settings tab Copy the serial number here into the Communicator registration form You will also need to fill in the serial number of the Insight Installation that this copy of Communicator will connect to Fill in and send the registration form to Inner Range 3 Once the registration details have come back from Inner Range select the Register button in Licence Settings You will be prompted to enter the Name this copy of Insight Communicator is registered to as well as the Insight Communicator key Enter this information and select OK 4 Note that you will also have to enter the second key provided in Insight Licence Ma
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