Residential Phone User Manual
Contents
1. is located Examples of different CallBlast setups Typical Simultaneous Sequential Overlap and International are on the CallBlast tab as shown below Account Call Activity Voicemail CallBlast Speed Dial Features 911 Info Great Options 4 Sign out Ring Up to 4 other phone numbers when your VoIP number is dialed so that you can always be reached This ringing can be simultaneous sequential or overlapped you can see examples by clicking on the buttons to the left You can enter your mobile office and home numbers on the subsequent lines Whenever any of the calls is answered all the other calls cease Disable i Description Phone Number Active Call Waiting Rings Delay of Rings How do set it up Primary VoIP 5039141300D01L01 Phone 1 5039141310 Phone 2 3108614708 Phone 3 Phone 4 Typical CallBlast OUOO00U0 t Simultaneous CallBlast Sequential CallBlast Update CallBlast Overlap CallBlast t International CallBlast CallBlast Tab The above CallBlast configuration would work like 2 Ifthe Primary line hasn t been answered after this one ring begin ringing 5039141310 and 1 Ring the Primary VoIP line of 5039141300 Hng ae G Seater ep PING which is on DO1L01 the first line on the first 3 If neither phone has picked up after two rings device for 6 rings before going to voicemail begin ringing 3108614708 and ring that for 3 rings before stopping Singl2. simply press the keys on your phone s Keypad that is the Code corresponding to the number you wish to call followed by the key Update Speed Dial Print Speed Dial Directory Description Code Number Dialed Cliff Mabile 1 630 640 6317 Hillary Clinton l 333 444 2244 Daphne 10 011442081234567 Speed Dial Tab Speed Dial Considerations key or the Dial key or whatever your phone has l that triggers an outbound call To speed dial a non U S Canada number enter the international access code 011 or 00 followed by the country code and number as shown in the example above You can enter numbers in US or Canada either with or without the 1 in front of the number If you enter any alphabetic characters they will be changed to the corresponding number on a phone keypad For example 1 800 GOFORIT would be changed to read 18004636748 Using Speed Dial To use Speed Dial simply press the keys on your phone or softphone keypad that is the Code corresponding to the number you wish to call To speed the call on its way you can then press the Single user VoIP User Manual As a side note key pound or hash key is a universal launch this call now signal on all telephones Use it whenever you dial an international number for example to save yourself 4 5 seconds of post dial delay Print Speed Dial Directory Clicking on the Print Speed Dial Directory button does exactly what you d expect
3. to save all changes 7 Make atest call to your VoIP number to make Sure it works as expected 8 Note If your mobile phone is a CallBlast number and you turn off the mobile phone all your calls will go to your mobile phone s voicemail Also if you immediately push the Ignore Call button on your mobile the call goes to the mobile s voicemail and not the primary VoIP voicemail CallBlast Configuration Examples The CallBlast tab provides five different sample CallBlast configurations Look on the left side of the CallBlast screen and click on the button for the type of setup you want A pop up window appears and describes the configuration and its results Page 11 of 21 Speed Dial Tab The Speed Dial tab allows you to dial up to 20 frequently called numbers by pressing only one or two keys Enter who or what is being called in the Description field the one or two digit speed dial shortcut in the Code field and the number or you want to call in the Number Dialed field Then click on Update Speed Dial to save your entries and or changes Account Call Activity Voicemail CallBlast Speed Dial Features 911 Info Great Options 4 Sign out speed dialing allows you to call your frequent contacts by pressing only one or two keys Enter who or what is being called in the Description field your speed dial shortcut in the Code field and the number or extension you want called in the Number Dialed field To use Speed dial
4. your voicemail use the password you selected or were given by your salesperson You can set up your voicemail box from any of the following types of phones e The ATA with analog phone or IP Phone you ordered with your VoIP service e Any other phone including mobile phones PDAs Softphones or regular landlines Choose how you will set up voicemail from the options in the following table and dial the appropriate number Table 1 Voicemail Access Access Type Number to Dial Phone Dial your full 10 digit Any other landline number Wait for the mobile or PDA announcement then press phone the key and enter your password when prompted You are now in the voicemail Main Menu Press 2 to create a personalized voicemail greeting Follow the prompts to record your first and last name and your greeting Once you have recorded your greeting select one of the following options Table 2 Recording Menu Key option Play the recording 4 Cancel the custom recording and return to the default system settings T Redo the recording i Cancel the recording and return to the Main menu 4 Use the recording and return to the Main menu Once you have set up your personal greetings return to the Main menu and select from one of the following options Table 3 Main Menu Single user VolP User Manual Enter the Message Center Message Center menu Change your greeting Recording menu 2 Accessing the
5. 0 2008 iz02Pm 503 2978081 808 974 7300 omm vissed vwi Sep29 2008 6 19PM_ 651 9252130 5039141300 om moming Sep29 2008 2 25PM_ 800 799 5767 5039141300 Oom momma Sep 29 2008 9 50AM 503 914 1300 865 403 7300 5039141300 om missed 530 640 6317 503 914 1300 O om misem Sep27 2008_ 10 58PM 5032843847 soas41a00 om wisedm Sep27 2008 1209PM_ 5039141311 5039141300 Oom MssedyM 8 46AM 503 528 8255 so3a14130 om missed Call Activity Tab Call data includes Call Date and Time From Excel and CSV will export the results as an Number To Number call Duration and Type XLS or CSV format file respectively Incoming Outgoing Missed e Click Search From this page you can review particular calls by On screen results are displayed 25 records to a the following process page if more than 25 were found in your e Choose what Call Type you want to view All Search Incoming Outgoing or Missed Note in the above CDR are 3 examples of 7 digit e Choose the To Date which is the date up to local dialing as described later in this manual and including which the search will take into account e Choose Show Last the time period from one day to one month that you wish to search e Select the desired Format Type Default will show the results on your screen whereas Single user VoIP User Manual Page 7 of 21 e Save voicemail messages indefinitely within Voicemail
6. 21 For Further Information cccccccssseeeeeeeees 21 Page 1 of 21 Your VoIP Service Congratulations You have chosen Voice over Internet service VoIP to serve your telecommunications needs To use your VoIP service you will use the touch pad of your telephone and the browser based VoIP Control Panel VCP an interface that allows you to easily manage your account Who Should Read this Manual This manual describes the user features of VoIP service and the VCP The manual is intended for users who want to manage their VoIP service Basic Features e Browser based VoIP Control Panel VCP for managing all features e Voicemail sent to your email inbox as an MP3 attachment e Voicemail notification sent via SMS to mobile phone e Access voicemail from email VCP or any phone e Videomail as MPEG4 attachment if caller has a compatible video device or video softphone e Message waiting indicator MWI e Phone number s with any desired area code or from 60 different countries e Do not disturb DND e Multiple line appearances on multi line phone e MultiPresence same number rings to multiple phones e Local time zone management e CallBlast intelligent combination of find me follow me features e 3 way calling e Call waiting e Caller ID and call waiting Caller ID e Caller Name if Supported by your phone e Video Softphone VSP application can be used as a roaming phon
7. 9 Invoice Usage invoice 05 06 2009 Payment Payment Epay Credit Card 2422296746 05 07 2009 Invoice Usage invoice 04 07 2009 Invoice Usage invoice 03 07 2009 Invoice Usage invoice 02 04 2009 Payment Payment Epay Credit Card 22899856668 02 07 2009 Invoice Usage invoice Transaction History Tab Account Portal History page click the Refresh button if you Transaction History History Tab don t sp ul recent payment This lists all your financial Transactions whether If you have more than 30 separate Transactions Invoices Payments or Adjustments You can there will be multiple pages in your History Use search for All Transactions or any specific Type the Page Controls that are directly underneath and can use the Start Date and End Date fields the Refresh button to move from one page to the to look at Transactions during a certain time next or to the first or last pages period Once you have the Transactions on screen that you are interested in you can export them by clicking on the Export button where you ll see you can choose to export in XLS CSV PDF or DOC formats To look at and then possibly print any individual invoice click on the View link to the right of that specific invoice amount and a PDF of the invoice will appear on screen assuming you have an appropriate PDF reader application like the free Adobe Reader If you use the Online Payment page to make a payment when you return to thi
8. Message Center The Message Center allows you to listen to your current saved and deleted messages Select option 1 from the Main menu to enter the Message Center Then select from the following options Table 4 Message Center Menu 1 of 2 Co Listen to your messages Message menu for regular messages Listen to your saved messages Message menu for saved messages Listen to your deleted messages Message menu for deleted messages Return the voicemail Main menu End the call Once you listen to your message select from the following options Table 5 Message Center Menu 2 of 2 Listen to the previous message Listen to the next message Repeat the message 7 Delete the message not available for previously deleted messages Forward the message to a mailbox Return to the Main menu End the call Save the message not available for previously deleted and saved messages Page 3 of 21 Note The VCP is best used with Microsoft Login to Your VCP Internet Explorer 6 0 and higher with Apple Safari browser 3 0 and higher or with Firefox Once your voicemail is set up you manage your browser 3 0 and higher account with your VCP a browser based interface To access your VCP either login from The first thing that appears is the login screen as the sales website you used to sign up for the shown here service or contact your Service Provider for the correct web address Welco
9. Single User VoIP Service User Manual Version 20090901 Single user VoIP User Manual Table of Contents Table of Contents ccccccceseeeeeseeeeeeeeeseneeenees 1 Your VoIP Service ccsecssecseceensceesenscnneenseens 2 Who Should Read this Manual 0 2 Basic Features cicibssivserisestentrisuuirttentinssnderarons 2 Optional Features cccccccsscsseceeeeeceeseneeneeees 2 Terminology ssssassnssnsnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnne 2 Your VolP Account cccceeceseeeeeeeeceeeeeeeeeeeeees 2 Voicemail Set Up and USe ccsseeeeeeeeeeees 3 Table 1 Voicemail ACCESS cccccceeeeeeee 3 Table 2 Recording Menu cceeceeeeeee 3 Table 3 Main Menu ccccccccceeeceeeeeeeeees 3 Accessing the Message Center 008 3 Table 4 Message Center Menu 1 of 2 3 Table 5 Message Center Menu 2 of 2 3 Login to Your VOP cssiiseiisencnict inverse 4 Forgot Your Password cccceseeseeeeeeeeeeneees 4 Managing Your ACCOUNL c scceseeeeeeeeeeeeeeees 4 Suggested Order of US cccceeseeeeeeeeee eens 6 Account TaD iessen 6 Call Activity Tab aassassannnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnne 7 Voicemail Tab a aanannnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 8 MICCOM alll ts2escaceniedtoncadccanienseevinns nedlocedes soadedaenvance 8 Videomail on a BlackBelrry c cccceeeeeee
10. Tab the VCP You can save messages to your local computer if you have chosen the email option or by saving the MP3 file that s played in the above point The Voicemail tab displays your new and saved voicemail and videomail and allows you to listen or view your mail y e Delete unwanted voicemail messages they The Voicemail tab allows you to will disappear overnight e Listen to your voicemail from the VCP with an e Set up voicemail delivery options from the MP3 player such as Windows Media Player Features Tab or Apple iTunes A You must use a phone to initially set up and or change your voicemail recording Account Call Activity Voicemail 6 new CallBlast Speed Dial Features 911 Info Great Options Our Voicemail allows you an unprecedented level of features and control over your mailbox You can listen to your voicemail from any telephone or right here from the web receive it via email notified over an alpha pager or by text message to your mobile phone and save it as an MP3 file onto your computer 0 6 of 6 records Listen Status From Number Time Duration sec o nw m O o aa se o New 885 408 7300 sepo eam OOo ooo f New ewean __Sep2e z008 sam s oy New soassa separo O osn so C new soss288255 _Sep26 z008 sam o New 630 640 6317 Sep 23 2008 3 18 PM o o n B O 6 of 6 records Your mailbox will hold up to SO voice messages aft
11. Video Softphone download link The following screen appears File Download Security Warning Do you want to run or save this file 5 ea Name XCastDialerSetupForGttPbx msi Type Windows Installer Package 5 47 MB From pbx globaltouchtelecom com Run Save potentially harm your computer f you do not trust the source do not g While files from the Intemet can be useful this file type can run or save this software What s the risk Single user VoIP User Manual Page 17 of 21 Use VSP as you would your ATA or IP phone Use the mouse or your keyboard to dial the numbers you wish to call See the following table for information on VSP keys and features Table 7 VSP Keys Click here to get a dial tone or to make a call if you have already entered the number you wish to call Click here to use line one out of a possible two Click here to use line two out of a possible two Click here to adjust the microphone volume This is the volume at which the outside caller hears you speak Click here to mute your voice so that the outside caller cannot hear you Click here to dial numbers and the and keys Click here to turn off either your computer speakers or the USB phone speakers If you use this option you will not be able to hear the outside caller speak Click here to adjust the volume at which you hear the outside caller speak Click here to show and configure device settings Click here to launch
12. ab as well From the Great Options tab you can download This screen will look something like this add ons and products that enhance your VoIP Account Call Activity Voicemail CallBlast Speed Dial Features 911 Info Great Options Sign out Downloads XCastDialer for SIPTalk Version 2 5 Windows XP Vista Video Softphone Version 2 6 Windows XP Vista SIPFaxOut for SIPTalk Version 1 3 Windows XP Vista Great Options Downloads Tab Video Softphone Application e Click Save to save the software installer to your preferred directory or click Run to the run Video Softphone VSP is a Window based the software installer immediately application that allows you to turn your computer into a VoIP device and serve as a globally mobile VoIP phone It supports video and voice calls e Run the installer and follow the prompts to install and configure VSP which ring on your computer when VSP is e Once you have installed VSP you ll see a running and you will be able to place calls from shortcut on your desktop wherever you have access to a broadband e Double click the shortcut icon to launch VSP Internet connection The interface is shown here All calls and voice videomail will show up in your VCP just as they do if you were sitting at your p desk For full details download and refer to the separate VSP manual To install VSP on your Computer e Click on the Great Options tab in the VCP e Click on the
13. access to your regular email account Once set up is complete click the Apply button in this section and leave yourself a test voicemail to make sure it works as desired Call Handling Options Star key Features This section area allows you to use checkboxes to turn on and off certain star key options such as e Forward all incoming calls to a specific number e Forward all unanswered incoming calls to a specific number e Block your Caller ID for all outbound calls Single user VoIP User Manual e Do not accept calls from anonymous callers calls with no inbound Caller ID e Enable Do Not Disturb sends all calls directly to voicemail e Disable Call Waiting on all incoming calls useful for a fax line Click on the checkbox in front of the option or options you desire and then click the appropriate Apply button To reverse the option uncheck the box and click Apply You can also access these and additional call handling options by using the key on your phone See the following table for details Note Do not enter the voicemail system before using these numbers Lift the handset dial the keys listen for a verification if appropriate then hang up Page 14 of 21 Table 6 Key Options Menu Time Zone This area displays your currently selected time Key zone which is used to timestamp all your calls 69 and voicemails To change your time zone select Place a call to the number from a new tim
14. brings up a PDF of your speed dial directory so you can print it Page 12 of 21 Services Settings e g Do Not Disturb or Disable Features Tab Call Waiting and the Time Zone used to time stamp your calls and voicemails The Features tab allows you to further customize various settings and features including 7 Digit Calling set up Voicemail Settings Enhanced Account Call Activity Voicemail CallBlast Features 911 Info Great Options Sign out Digit Calling To use digit dialing within an area code you frequently call leave the Country Code set to 1 US Canada and enter the Area Code you often call This may be the same as the Area Code of your VoIP phone number or it may be completely different if you ve gotten a VoIP phone number from a different Area Code Whenever you dial just 7 digits we ll automatically put 1 Area Code in front of the number you dialed Country 1 Area Code 503 Apply Voicemail Delivery Options In addition to retrieving your voicemails from any phone or through this Control Panel you can have the full Voicemail in MPS format sent to any email address or you can have notification sent to your alphanumeric pager or your mobile phone via SMS Ml Send MP3 Voicemail to kellyrees lisco com Send Voicemail Notification to To address a message to a two way alphanumeric pager or SMS enabled mobile phone consult your service provider or device manua
15. e Internet access Remember you can always call 911 from a traditional landline phone or from a cell mobile phone Phone Number 5039141300 First Name CLIFF Last Name REES Street 180 Street Name SWBS5STHAVE Address Type Address Type City PORTLAND State OR Zip Code Country USA f Validate y d Update Entry 911 Info Tab To Enter or Change your 911 Address you ve gotten a valid response then click Update _ Entry to change you 911 Address To enter your address for the first time if it somehow didn t get entered when you signed up Warning If your new 911 Address is not for service or to change the address shown confirmed then emergency personnel may enter the new or changed data carefully not be able to send assistance to you following the fields Note Street and Street Name are in separate fields and apartment or unit numbers are in their own field titled Address Type Please refer to the 911 Dialing section of our Terms and Conditions of service for important information on potential limitations of this 911 feature including the differences between the Then click the Validate button and you ll either VoIP 911 feature and traditional 911 service get a response Number is Valid or Number isn t Valid but here s a few close choices Once Single user VoIP User Manual Page 16 of 21 service functionality This manual is available for Great Options Tab download from this t
16. e anywhere on the planet e Full 911 coverage in US and Canada Single user VoIP User Manual Optional Features e Additional phone number s Virtual numbers ring to the same phone e Numbers can be from any area code or even from different countries e Toll free number rings to the same phone e inbound faxes sent to email as PDF attachment e Outbound faxes sent from any Windows application Terminology The following terms are important to know when using your VoIP service and the VCP Account Where basic information is stored e g name password phone number s and feature set Mailbox Where callers leave you voicemail Numbers Existing phone numbers that have been transferred new DIDs even from outside the US and Canada and new or transferred Toll free numbers TFNs can all belong to your account Your VoIP Account When you or your salesperson signed you up for service you were assigned a permanent user ID your phone number and a password You ll use your user ID and password to set up and access your voicemail box from your phone and later to manage your account via your VCP You can also access your voicemail as well as change settings and greetings from any IP landline or even mobile telephone regardless of where that phone is on the planet Next we ll go through all the details of how to set up and use your voicemail Page 2 of 21 Voicemail Set Up and Use To set up
17. e user VoIP User Manual Page 10 of 21 Warning if any of your CallBlast phones has voicemail that picks up before the call is answered or goes to VoIP voicemail your voicemails will all be on that other phone s messaging system In addition if the total of Rings Delay plus of Rings on any of the CallBlasted phones is greater than that same total for your Primary VoIP phone the call will be handed off to the Phone with the longest total and thus will not go to your VoIP Voicemail This means for example if your mobile phone is set to 0 rings and you have it turned off many of your calls may go to your mobile phone voicemail Or if your mobile phone Rings Delay and of Rings totals 8 in the example above then an unanswered incoming call will simply die instead of going to your Primary VoIP voicemail since that only totaled 6 rings If you set Rings Delay to 2 for your mobile phone which will mean that your VoIP phone will ring roughly 3 times before your mobile phone begins to ring since it takes 1 2 rings on your VoIP for a CallBlasted phone to begin ringing even if you have Rings Delay set to 0 And make sure that your mobile phone will stop ringing at least 2 rings before your VoIP phone sends the call to voicemail CallBlast to IP Phones To include an IP phone as one of your CallBlast numbers enter the IP Device ID which is usually in the form of a URI A SIP URI is the ID and network address of the IP phone and may b
18. e zone from the drop down menu and which you were last called click Apply Forward all calls to the number You can see your current time zone on the entered after 72 Account tab but cannot change it from there Cancel forwarding of all calls 92 lt number gt Forward all busy or unanswered calls to the lt number gt entered after 92 93 Cancel forwarding of all busy or unanswered calls Block Caller ID for all outbound calls Unblock Caller ID for all outbound calls x Block outbound Caller ID for 6 7 lt number gt single call to lt number gt Unblock outbound Caller ID for 82 lt number gt i single call to lt number gt Don t accept calls from anonymous Callers calls with no inbound Caller ID Accept calls from anonymous callers no inbound Caller ID 78 Turn on Do Not Disturb all calls go directly to voicemail Cancel Do Not Disturb 56 Enable Call Waiting on all calls on main line Disable Call Waiting on all calls on main line for a fax or modem line 70 lt number gt Disable Call Waiting only for this call to lt number gt for a single fax or modem call 76 lt number gt Enable Call Waiting only for this call to lt number gt 30 Disable call waiting on all user lines 31 Enable call waiting on all user lines Single user VoIP User Manual Page 15 of 21 Warning 911 response is not automatic with 911 Info Tab your VoIP service If your address has never been ent
19. ear no resemblance to a normal telephone number To Set up CallBlast 1 Enter your mobile home or other numbers in the Phone 1 thru Phone 4 fields as shown 2 You make the number active by checking the Active checkbox or take it out of CallBlast by unchecking the box If you want calls to go directly to voicemail you can either turn on the DND feature by pressing 78 on your phone or you can enter 0 for the number of rings on your Primary VoIP phone or you can make your Primary VoIP phone not active You can also enable the DND feature by clicking the Features tab and selecting the DND checkbox 3 You can Disable Call Waiting on that particular device by checking the next box associated with that number 4 Next set the Rings Delay which is the number of rings on your Primary VoIP line Single user VoIP User Manual that CallBlast waits before launching a call to the CallBlasted number s Zero is recommended for your Primary VoIP phone Note It takes 1 2 rings for a mobile phone to begin ringing even if you have the Rings Delay set to 0 5 Last set the of Rings for each device after which the CallBlast call to that device will be stopped When a call is answered on any of the devices CallBlast automatically stops ringing all other numbers If the call is still unanswered after the of Rings for the Primary VoIP line the call is delivered to your VoIP voicemail 6 Click on the Update CallBlast button
20. eee 9 CallBlast Tab cccceccseceeeceeeeeeseeeeeeeseneeneees 10 CallBlast to IP Phones ccccecceeeeeeeeees 11 To Set up CallBlast ccc eeeseeeeeeeeees 11 CallBlast Configuration Examples 11 Speed Dial Tab cccccecceeceeeceeceeseeeeeeeneeeeees 12 Speed Dial Considerations c ceceeeeee 12 Using Speed Dial cccccceecceeeceeeeseeeeeees 12 Print Speed Dial Directory cccceeeee eee 12 Features AD sacsersninsarsnxsunsussarsennndeaverrnaisiousnnenanys 13 Outbound Caller ID Settings 14 7 Digit Calling cccccecccsececeeeeeeeeeeeeeeeeseeens 14 Voicemail Delivery Options cccceeeeeee 14 Call Handling Options Star key Features 14 Table 6 Key Options Menu 068 15 Time 40 9 ee 15 911 NEO Ui AD ese ccisteiee oc eatseeatestesneetesteateanetessexanevesseas 16 To Enter or Change your 911 Address 16 Great Options Tab ccccceeecseeeeeeeeeeeneeeeeees 17 Video Softphone Application 068 17 To install VSP on your Computer 17 Table 7 VSP KeYS ccccceeeeeeeeeeeeeeeeaeens 18 Account Portal sicscctinccccintinwssuteniiestaneeriweredendade 19 Transaction History Tab cccscsssesseeeeneees 19 Rated Call Detail Tab ce eseeeeeeeeeeeees 20 Online Payment Tab cccceeeeeeeeeeeeeeeeeeeee
21. er which messages will be rejected Unsaved messages are automatically deleted after 30 days Voicemail Tab The voicemail table has the following fields for Videomail each record l l l Your service supports videomail as long as both you and whoever called you has a videophone or e Status New Played Deleted or Saved a compatible video softphone application Videomail is managed exactly like voicemail except for the file format e Listen clicking the button plays the voicemail e From Number who left the voicemail e Date Time and Duration of the call e Select Checkbox used to Save or Delete voicemail Click the upper right checkbox to select all records You can retrieve your videomail from a videophone your computer with appropriate playback application or from video capable devices like a BlackBerry The capacity of your voicemail box and the length of time unsaved messages will be kept are noted at the bottom of the screen Single user VoIP User Manual Page 8 of 21 Videomail on a BlackBerry To play back a received videomail file on your BlackBerry you first need to set the device s Browser Identification to BlackBerry If any other option is selected you won t be able to view your videomail Check and change this setting by e Launch the BlackBerry browser e Click on the left menu button e Select Options e Select Browser Identification to see what your device is currently set
22. ered or you move and do not change The 911 Info tab see screen below allows you your 911 address a 911 call from your VoIP to verify or change the address to which you want phone may be significantly delayed or emergency personnel to come if you dial 911 misrouted You can always call 911 froma from your VoIP phone We verify your address traditional land line phone or from a mobile with regional and national 911 address phone databases so it is crucial that you change it appropriately and re verify if you move Account Call Activity Voicemail 2 new CallBlast Features 911 Info Great Options E Sign out 911 Dialing 911 Dialing is NOT automatic with your VoIP service You must keep your 911 Address accurate in order for Emergency Personnel to know where you are To change this address enter the changed information and click the Validate button PLEASE NOTE Your street number and street name are in two different fields and if you live in an apartment you need to put the apartment number in the Address Type field lf your new 911 Dialing Address is not confirmed Emergency Personnel may not be able to send assistance to you Please carefully check your information or choose one of the suggestions the program provides then click the Validate button again Once your new 77 Dialing Address is confirmed then click on Update Entry button Your VoIP service including 17 Dialing will not work if your power is out or you do not hav
23. l In many cases the address is an email like address made up of the 10 digit pager or mobile number combined with the company providing that service Examples 310456 890 airmessage net or 6306406318 messaging sprintpcs com Once you ve set these up click Apply then leave yourself a voicemail to make sure it s working how you want it to Apply Call Handling Options You can either check and uncheck the appropriate boxes below or you can use the corresponding star key features Forward all incoming calls to Or dial 72 and the forwarding number 73 cancels forwarding Forward all unanswered incoming calls to Or dial 92 and the fowarding number 93 cancels forwarding Block Caller ID on all outbound calls Or dial 67 from your VoIP phone 82 unblocks Call ID on all calls Don t accept calls from anonymous callers no Caller ID Or dial 77 from your VoIP phone 8 accepts calls from anonymous callers _ Enable Do Not Disturb all calls go directly to voicemail Or dial 78 fromyour VoIP phone 79 cancels Do Not Disturb Disable Call Waiting on all calls for a fax or modem line Or dial 57 from that line 56 enables Call Waiting on this line Apply Time Zone This Time Zone will be used to time stamp all of your calls and emails GMT 08 00 Pacific Time US amp Canada Tijuana Apply Features Tab Single user VoIP User Manual Page 13 of 21 Outbound Caller ID Settings lf you ha
24. led password attempts will lock you out of both your VCP and Single user VoIP User Manual Page 4 of 21 CallBlast enter up to 4 different numbers that and voicemails will be appropriately time will ring simultaneously or sequentially whenever stamped OnE MONE Mme ris alee 911 Info verify or change your 911 address Speed Dial enter up to 20 numbers that will be which is where emergency personnel will go called whenever you dial the corresponding code when called from your VoIP service Warning If from your VoIP device you do not have any 911 Emergency address in this tab it means that this is not enabled for your account 911 response is NOT automatic with VoIP service You can always call 911 from a regular phone or from a mobile phone Features have voicemail delivered as an MP3 attachment to your email send voicemail notification to a mobile phone or an alphanumeric pager via SMS manage enhanced features also known as Star key or features such as Caller Great Options order and download add ons ID Call Blocking Call Waiting and DND or and products that enhance VolP functionality change your current time zone so that your calls This manual can also be downloaded here Account Call Activity Voicemail CallBlast Speed Dial Features 911 Info Great Options Sign out Your Account Summary Name Kelly Rees Click Account Portal for User ID 15039141300 Online and Automatic Payments Email kellyree
25. me To Your VoIP Control Panel t Manage and review your account See outgoing incoming and missed calls t Learn more about your voicemail Set up Speed Dial t Configure CallBlast intelligent multi phone call forwarding Sign I ign In User ID Password Forgot Your Password VCP Login Screen To login to your VCP your voicemail You ll need to call customer Enter your User ID your main VoIP phone service and have them unlock your account number Enter the Password you chose or had Managing Your Account assigned to you e Click the Enter button Once you successfully log in you ll see the VCP main window with the Account tab selected as shown below The VCP has a series of tabs Forgot Your Password each designed to give you information about and control over your account If you have forgotten your Password click the Forgot Your Password link then enter your User ID and account email address and a new Password will be emailed to you immediately Call Activity view and or export the recent calls you have made and received Calls show up here immediately after you hang up the phone but are not rated Account change your account name or password Note This process creates an entirely new password so you ll have to remember this new one going forward or change it on the Account page in your VCP Voicemail listen to save or delete voicemail Warning Three consecutive fai
26. ost End Date 9 17 09 Results 1 11 of 11 records Page 1 My Service Number TolFrom Number Place Call Type 09 47 09 17 41 PM 09 17 09 11 12 PM 09 17 09 07 58 PM 09 47 09 04 16 PM 0917 09 04 13 PM 09 17 09 04 10 PM 09 17 09 04 08 PM 09 47 09 07 06 AM 09 17 09 01 45 AM 08 17 09 12 59 AM 09 17 09 12 54 AM 503971471300 5039141300 5039141300 50391471300 5039141300 5039141300 50391471300 5039141300 5039141300 5039141300 5039141300 2163756810 5032355799 6306406317 5037375966 5037375966 5037630544 9032242100 49302162074 9032242100 5038047660 5033299604 Cleveland OH Portland OR La Grange IL Portland OR Portland OR Stafford OR Portland OR Germany Portland OR Portland OR Portland OR Inbound US Inbound US Inbound US Inbound US Outbound US Outbound US Outbound US Outbound Intl Outbound US Outbound US Outbound US 0 0000 0 0000 0 0000 0 0000 0 0000 0 0000 0 0000 0 0125 0 0000 0 0000 0 0000 0 0000 0 0000 0 0000 0 0000 0 0000 0 0000 0 0000 0 0288 0 0000 0 0000 0 0000 Rated Call Detail Tab Account Portal The differences between this page and the Call Activity CA page on the VCP itself are Calls show up on CA immediately upon ending They show up here after 24 hours Calls on CA are not rated whereas the ones here are by definition Only 30 days of calls are kept on the CA page while this page
27. s Transaction Single user VoIP User Manual Page 19 of 21 Rated Call Detail Tab Clicking the Rated Call Detail tab brings you to the following page Account Online Payment Transaction History Rated Call Detail Account ID 6709 Customer Cliff Rees Rated Call Detail Records for the last 3 months are available for review updated once per day To view specific calis enter a Start Date and or End Date below as month day year e g 6 12 09 Just a Start Date or End Date is OK or both Search for a specific To From Number by filling in that entry box Wild cards can be used like 949 for all numbers starting with 949 Search on My Service Number if you have more than one service number Wild cards like 312 can be used Search on Call Type by typing the first few letters plus e g Inb for Inbound calls Search on Minutes or Cost by typing things like gt 2 for greater than 2 or lt 5 for less than 5 or 1 2 for between 1 and 2 To view all calls click Clear then Search Sort on a column by clicking on the column name Switch sort order highest vs lowest first by clicking again Use page controls if there are many calls View Rates for Outgoing Calls Incoming Calls Adobe Reader is needed to view Rates click here if you need to download free Rated Call Detail Start Date 9 17 09 Call Date 1 Search A Clear 3 Export Refresh id Cee E bb Minutes Rate per Min C
28. s lisco com Transaction History Numbers 503 914 1300 Rated Call Detail Time Z H GMT 08 00 Pacific Standard Time PST amp PDT ime Zone Pacific Standard Time T ee To Change Your Account Name and Password Change your Name First Name Last Name Change your first or last name then click Update Account Kelly Rees Change Your Password New Password Repeat New Password Your password is used both for accessing this VoIP Control Panel as well as for retrieving voicemail from any non lP phone Enter your New Password then click Update Account Your password must be 4 10 characters long Account Tab In addition in the upper right of the screen there may be a link to your Account Portal which allows you to make online payments set up monthly credit card payments see your whole invoice payment history transactions and view download rated call detail records The existence of this link depends on what billing application your Service Provider uses to create and send your invoices Single user VoIP User Manual Page 5 of 21 Suggested Order of Use We suggest that you follow the order below when first using your VCP Verify and change if necessary your 911 address information using the 911 Info tab Change your password if you want to using the Account tab Set up and manage your CallBlast from the CallBlast tab Set up any numbers you frequently call from the Speed Dial tab View and manage your voicemail
29. shows the last 3 months of calls The CA page only shows calls made to or from your VolP service while other services like calling card show up here The Export button and Page Controls on this page work identically to those on all other VCP and Account Portal pages The most common call types are Inbound US call coming in to a U S number Single user VolP User Manual Outbound US call going out to a U S number Outbound Intl call going out to a non U S number Inbound Fax inbound call to an IP Fax number CallBlast US call forwarded via CallBlast to a U S number On Net call to from another VolP number Inbound Intl call coming in to a non U S phone number Connect calling card call Calls that show 0 0000 Cost are either free or are included in your Service Plan To view your Rate Plans click on the appropriate link either Outgoing Calls or Incoming Calls and the corresponding Rate Plan will download as a PDF file Page 20 of 21 Online Payment Tab Clicking the Online Payment tab brings you to one of the two following pages If you are currently set up to make automatic monthly payments via a credit card you ll see Account Online Payment Transaction History Rated Call Detail Customer Jaime de Pena Account ID 105552 Automatic Payments Already Set Up You are already set up for automatic credit card payments to pay your entire bill each mon
30. th using the card ending in xxxx3800 What would you like to do O Change the credit card that will be used for automatic payments Make a one time payment with a different card or with a different payment method Ci Stop automatic credit card payments Continue Online Payment Tab 1 Account Portal If you are NOT currently set up to make automatic monthly payments via a credit card you ll see Account Online Payment Transaction History Rated Call Detail Cushomer Cliff Rees Account ID 6709 Payment Options You can make a one time payment via credit card or a different payment method or set Up automatic credit card payments to pay your entire bill each month What would you like to do Make a one time payment O Set up automatic credit card payments Continue Online Payment Tab 2 Account Portal The various choices do exactly what you think they should If a different method of payment than credit card is available to you PayPal for example that will show up when you choose either of the Make a one time payment selections and click Continue From any of the Account Portal screens clicking on the Account tab takes you back to the VCP main window For Further Information If you have other questions about your VoIP service please contact your Service Provider Single user VoIP User Manual Page 21 of 21
31. the VCP Click here to show your call list Click here to end the call Click here to redial the last dialed number Click here to clear the last dialed digit Click here to close the Softphone application Click here to display version information about the Softphone application Single user VoIP User Manual Page 18 of 21 Account Portal The existence of the Account Portal link on the VCP Account tab depends on what billing application your Service Provider uses to create and send your invoices Clicking the Account Portal button brings you to the Transaction History tab that looks like this Account Online Payment Transaction History Rated Call Detail Customer Jaime de Pena Account ID 105552 To view specific transactions enter Start Date and or End date below as month day year e g 6 12 09 You may also choose a Transaction Type Then click Search To view all transactions click Clear then Search Use page controls if there are many results Adobe Reader is needed to view Invoices click here if you need to download free Transaction History G Search Clear fajExport Refresh Start Date End Date Transaction Type All Results 1 11 of 11 records Page 1 Type Description Amount Balance Due Invoice 09 22 2009 Payment Payment Credit Card Transaction ID 2619152994 09 07 2009 Invoice Usage invoice 06 07 2009 Invoice Usage invoice O7 07 2009 Invoice Usage invaice 06 07 200
32. to e Click the Menu Key and select Change Option if it s currently anything other then Blackberry e Select BlackBerry e Click the Menu Key again and select Save Options Also be sure that your VoIP Service Provider checks your mailbox setting titled Video Content in Emails The default setting As Link means your BlackBerry will only download the file when you click on the file name whereas As Attachment means the file will accompany the email and will be accessed locally on your device using the media player If you have lots of videomail As Attachment may take up all your BlackBerry storage Selecting As Link however means you won t be able to see your videomail if your BlackBerry can t access the network The BlackBerry models and firmware versions that we have confirmed support videomail are BlackBerry8320 4 2 2 Curve BlackBerry8220 4 6 0 151 Pearl aka KickStart BlackBerry9530 4 7 0 75 Storm BlackBerry9000 4 6 0 167 Bold Single user VoIP User Manual Page 9 of 21 CallBlast Tab The CallBlast feature gives you the option to route your incoming calls to up to four different phone numbers other than your main VoIP number simultaneously and or sequentially so you can answer the call wherever you may happen to be Any phone can be used as a destination your home phone another VoIP phone your mobile phone even a PDA or computer with a Softphone regardless of where the device
33. using the Voicemail tab View and export all your calls from the Call Activity tab Account Tab The Account tab appears by default when you login to the VCP It has three areas Change Your Account Name and Password Here you can modify your account name and or password Enter the new information and then click the Update Account button A password must be between 4 10 characters and should be numeric because you may also use it to retrieve voicemail via a telephone keypad Account Summary The Account tab also provides a Summary of Account details including Name User ID email address all phone numbers in your account and your account s current Time Zone Single user VoIP User Manual Page 6 of 21 Call Activity Tab The Call Activity tab allows you to view all calls you placed or received over the past period of time You can also search through your call history using call type and date criteria Clicking on the Call Activity tab brings up the screen below Account Call Activity Voicemail 6 new CallBlast Speed Dial Features 911 Info Great Options What you see is all calls you have made or received over the past 7 days You can search through your entire Call History using any of the search criteria below By default reports are displayed in your browser To download the data select one of the other formats and click Search 1 33 of 33 records Call Date From Number To Number Sep 3
34. ve more than one VoIP Number on your account this is where you choose which one is used as Caller ID on all your outbound calls If you have only a single DID on your account this section won t appear at all as in the example above Make your selection and then click the Apply button in the Caller ID Settings area 7 Digit Calling If you make a high percentage of your calls within a single area code of US or Canada you can save yourself some key presses by entering that area code in the appropriate field It may be the area code of your VoIP phone number or it may be completely different Whenever you dial just 7 digits we automatically prepend the Area Code to the number you dialed Click Apply to save your choice Voicemail Delivery Options In addition to retrieving voicemail from any phone or through the VCP you can have the full voicemail sent to your email address as an MP3 attachment This is also the easiest way to save your voicemail to your local computer The email address field here identifies where voicemails and faxes if you have IP Fax service on a separate phone number are sent You can also have a notification of each voicemail sent to your mobile phone via SMS or to an alphanumeric pager Pager and SMS notifications are sent to the address in the appropriate field just below the email field Changing your email address redirects your voicemail This might be useful if you are traveling and don t have
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