User Manual
Contents
1. e Malware Items Removed provides the number of all malicious programs including their possible components that have been removed and quarantined e Processes Monitored provides the number of all processes that are currently running within your system e Behaviors Monitored provides the number of those processes that AVG Identity Protection considers potentially dangerous and watches their behavior Values of specific items will change in time and also depending on your work with your computer Information Center Within this section you will be able to read current information news and warnings related to AVG Identity Protection 5 2 Settings Tab The Settings tab is further divided into three sections that can be displayed by clicking the respective button in the header of the dialog e Options e Quarantined e Allowed AVG Identity Protection 2009 Copyright AVG Technologies CZ s r o All rights reserved 5 2 1 Options The Options tab is also graphically divided into several sections D AVG Identity Protection S AVG Identity Protection status W Settings Advanced r Automatically quarantine detected threats Language Promptto save your work before removal English v Show progress of malware removal Show final malware removal details Automatically submit to AVG Labs Minimize activity indicators Save Enter License License 7NJG7Z7N9T23L4UFCHBS Full Configuration Version2. All rights reserved 21 If you need some more detailed information on a specific application highlight the respective process in the list and see its name in the right hand section called Details The name of the application is provided in the form of a hyperlink click it to open the website with an overview of relevant search results relating to the name provided Control buttons There are five control buttons accessible within the dialog Submit it might happen that AVG Identity Protection detects a process that you have allowed to run Submitting information on this false detection to AVG labs you can help to increase the global computer security The submitted information will not include any personally sensitive data To submit a file to AVG Labs please mark the check box next to the respective malware detected and press the Submit button You can even select and submit several processes at the same time Add if you want to add an item to the list of allowed processes manually press this button to open the tree structure of your computer and look the respective application up Then assign it and the application will be added to the list of allowed processes Remove from list press this button to delete a specific item from the list typically in case you do not trust the application any more and would like to have it monitored by AVG Identity Protection Remove all press this button to delete the entire list of allowed
3. 242 Check for Updates Product Version 9 0 841 Get Help Online Basic configuration In the left part of the dialog you can see a list of options that can be switched on off to define AVG Identity Protection behavior rules in case a suspicious activity is detected e Automatically guarantine detected threats off by default mark this item if you wish all applications detected as possible malware to be automatically and immediately moved to guarantine Keeping the default settings when a threat is detected you will be asked whether it should be moved to guarantine to make sure no applications you want to run are removed e Prompt to save your work before removal off by default mark this item if you wish to be warn before the application detected as possible malware gets removed to guarantine In case you just work with the AVG Identity Protection 2009 Copyright AVG Technologies CZ s r o All rights reserved 16 application your project might be lost and you need to save it first By default this item is off since threats do not get removed automatically but should you allow this option of automatic removal the previous item in the list we strongly recommend to switch the save your work prompt as well e Show progress of malware removal on by default with this item on once a potential malware is detected a new dialog opens to display progress of the malware being removed to quarantine e Sh
4. 5 1 Status Tab The Status tab is graphically divided into several sections S AVG Identity Protection o Status Settings G Advanced 9 Protection Enabled Stop FULL LICENSE 362 DAYS Get License Now Enter License Protection Status Information Center No messages Malware Items Removed AVG Identity Protection is constantly on guard protecting your digital assets against new and unknown threats AVG Identity Processes Monitored Protection complements AVG s signature based protection by monitoring the way programs behave on your PC automatically blocking any activity that could lead to ID theft without the need for updates Behaviors Monitored AVG IDP switch on off and license info The upper part of the dialog window informs you whether your AVG Identity Protection is currently running or switched off Protection Enabled Protection Disabled AVG Identity Protection is launched automatically immediately after the AVG Identity Protection 2009 Copyright AVG Technologies CZ s r o All rights reserved 13 dl X W ws vale installation process and it is not necessary to switch it on or configure manually Of course the option of switching the application off temporarily is available e Should you want to switch AVG Identity Protection off press the Stop button e To start the AVG Identity Protection activity again press the Start button this new button appears once the application is switched off H
5. Control buttons There is only one single control button within this dialog e Remove All press the button to delete the entire list of logged activities AVG Identity Protection 2009 Copyright AVG Technologies CZ s r o All rights reserved 26 E W FW 6 FAO and Technical Support Should you have any problems with your AVG Identity Protection either business or technical please refer to the FAO freguently asked guestions section of the AVG website at www avg com Technical support If you do not succeed in finding help this way contact the technical support department by email Please use the contact form accessible in two ways e directly from the AVG Identity Protection application Settings tab the Get help online button e from the AVG website at www avg com following the Support link Sales support With guestions and issues that do not relate with technical aspects of AVG Identity Protection e g license numbers information license upgrades and renewals payment and registration best AVG edition selection AVG edition cross upgrade price policy discounts complaints partnership please contact our sales support team again via the online contact form e directly from the AVG Identity Protection application Settings tab the Get help online button e fromthe AVG website at www avg com following the Support link AVG Identity Protection 2009 Copyright AVG Technologies CZ s r o All rights reser
6. File full name of the application s executable file e Date date and time the file was established Should you need any further information on the specific issue highlight it in the list and the detailed information will be provided in the Details section on the right process name and path to its location information on whether the process has been allowed or not security level of the respective process Control buttons The control buttons available within the Advanced tab are as follows e Stop Process use the button to stop a specific process in the list The process might have been evaluated as safe However if you want to stop it immediately mark the check box next to the process name and press the Stop process button The process is stoped and can only be restored after your computer restart e Quarantine if you see a process in the list that you consider malicious even though AVG Identity Protection has evaluated it as safe you can add it manually to the list of quarantines processes The process will be deleted from its current location in the file system and stopped immediately To move the process to quarantine mark the check box next to the process name and press the Quarantine button e Allow if you want to allow a certain process to run on your computer you can add it to the list of allowed processes AVG Identity Protection will then consider the respective process safe and will not further watch its
7. behavior To add a process to the list of allowed processes mark the check box next to the process name and press the Allow button e Refresh press this button to update the list of allowed processes AVG Identity Protection 2009 Copyright AVG Technologies CZ s r o All rights reserved 24 Zz AVG 5 3 2 Activity The Advanced Activity displays data on all important events that have appeared during the AVG Identity Protection run Jo AVG Identity Protection S AVG Identity Protection Status Settings 3 Advanced Activity Recent activity is recorded and displayed here 8 59 25 Protection disabled Protection disabled on 5 8 2009 8 59 25 oj 3 8 2009 Protection enabled Remove All The list offers four main types of events Events regarding AVG Identity Protection run all events referring to AVG Identity Protection work e g protection enabling disabling Events regarding malware detection critical events malware was detected in your computer e Unknown events potentially dangerous events e g installation of some uncertified drivers e Trusted events absolutely safe and trusted events e g certified software installation If you need more information on a specific event highlight it in the list and go through the detailed data displayed in the Details section on the right AVG Identity Protection 2009 Copyright AVG Technologies CZ s r o All rights reserved 25 AVG
8. decided to keep the Automatically quarantine detected threats item unchecked every time a possibly dangerous malware is detected you will be asked whether it should be removed If then you assign the suspicious application detected based on its behavior as safe and you confirm it should be kept on your computer the application will be added to so called Allowed list and it will not be reported as potentially dangerous again AVG Identity Protection 2009 Copyright AVG Technologies CZ s r o All rights reserved S AVG Identity Protection Status f Advanced Items that you decided were not harmful are placed in the Allowed list so that they can run without causing an alert Path wmplayer exe Administrator Remove from List Remove All Refresh Any time AVG Identity Protection detects a suspicious activity and you assign the specific application as safe it will be automatically added to the list of allowed processes The list provides the following information on each process e Level graphical identification of the respective process severity on a four levels scale o muoo safe low risk o o O L oO I o geen medium risk o ump Critical risk e File full name of the application e Date date and time th application was assigned as safe e User name of the user that has assigned the respective application as safe AVG Identity Protection 2009 Copyright AVG Technologies CZ s r o
9. processes Refresh press this button to update the list of allowed processes 5 3 Advanced Tab The Advanced tab is further divided into two sections that can be displayed by clicking the respective button in the header of the dialog Monitored Activity AVG Identity Protection 2009 Copyright AVG Technologies CZ s r o All rights reserved 22 AVG 5 3 1 Monitored AVG Identity Protection monitors all processes currently running in your computer On the Advanced Monitored tab you can find on overview of all these applications so called list of monitored processes S AVG Identity Protection Status Settings Advanced All running processes are monitored on this list system NA Path system The executable is allowed mmo0o Probably survives reboot avoidsui exe 30 7 2009 OOO Spawns other processes wsentfy exe 30 7 2009 1 Executes from the filesystem Trusted avgidswatcher exe 30 7 2009 smss exe 30 7 2009 csrss exe 30 7 2009 winlogon exe 30 7 2009 services exe 30 7 2009 Lil Quarantine The list provides the following information on each process e Level graphical identification of the respective process severity on a four levels scale o goon safe o goon low risk o mummo medium risk o mmm Critical risk e PID numerical identification of the respective file AVG Identity Protection 2009 Copyright AVG Technologies CZ s r o All rights reserved 23 e
10. AVG AVG Identity Protection User Manual Document revision 90 4 30 11 2009 Copyright AVG Technologies CZ s r o All rights reserved All other trademarks are the property of their respective owners AVG Identity Protection 2009 Copyright AVG Technologies CZ s r o All rights reserved m4 a s eve Contents 1 INtrOdUCTION Mrmr rer cere Cee VEN NN rer err rrr tr rrr rer rrr Tre rr rrr rrr rrr re 3 2 Installation Requirements s sssssrassaraasananaananua nan ua aan aa nanna nananana nananana annan anna na nannaa 4 3 Installation PrOCeSS vssssccscscccccennseeeeeeee ee 5 3 1 Installation Options eee naa aa an aaa nannaa eee ee eee eee ee eee aan aan nananana a ana nananana 5 3 2 Installation Language kakkaa naaaaaaaa eee ee ee ee nananana aka nananana a naan nannaa aan ana eee 5 3 3 Installation Launch ssssrissskaskaivastasvania aikaan aavan ana naaaaa kaan a naa naa ana aan aa a naa naa aan annan 6 3 4 License Agreement ay momoa St Musee atin KON JON ia A R NN UAE a aC ect RON KOSTIA AKUN atm KUNT er eae ai Lars MINUN AAN my HRM MIN OA HOME ALI NARA RKAN gyal anal U UKOKON TU TAUmI aualat N 7 3 5 Customer Information sis tree teeter aikanaa naa asa ava aan anna nananana kanaa naa naa ana nananana 8 3 6 Destination Folder s ssssriskikas t sa s sanaa eee eee ee eee EERE RE SERRE RE EERE EEE 9 3 7 Installation Ready et eer eee ee ee ee eee ee ee ee ee ere eee ace ee acme mc en ee eee ere 10 3 8 Installation Completed R
11. AVG Identity Protection will be terminated AVG Identity Protection 2009 Copyright AVG Technologies CZ s r o All rights reserved A m VG 3 5 Customer Information AVG Identity Protection InstallShield Wizard Customer Information Please enter vour email address optional m Your information is confidential and will not be shared In the Customer Information dialog you can fill in your e mail address providing this information is optional that serves only for the purpose of faster communication with AVG technical support team and will not be used for marketing purposes neither in any other way AVG Identity Protection 2009 Copyright AVG Technologies CZ s r o All rights reserved P a mu g gam aa AVG 3 6 Destination Folder G p 19 AVG Identity Protection InstallShield Wizard Destination Folder AVG Click Next to install to this folder or click Change to install to a different Folder Install AVG Identity Protection to C Program Files A G Identity Protection i Cancel The Destination Folder dialog allows you to specify the location where AVG Identity Protection should be installed By default AVG Identity Protection will be installed to the program files folder located on drive C If you want to change this location use the Change button to display the drive structure and select the respective folder Press the Next button to confirm and to contin
12. UR JTN ARK ALIA a KENTA n RIVER rere ec ere 1 L ee er ee iret ee AN a RI EAE 11 A Access to User Interface s ssassams sss kaasasna s nnana SNKANNVNSUN SKK NNA aN NNN SEN NN NN NSK SN KUN MNE NNN NKN SEN 12 5 User InterfaCOssmamss ms sessa ssmu aaaaa ssa aaja VKaN S e s Taa E aan n va saana SNAKEN Ekaa aa aaea aaa s ea 13 g A Status Tab atsiatss tytstv mm ttova kt vRnttaTa m i yvinm tt vt v m mm t e mm mitt 13 5 2 Settings Tab cette cece eee naa naaasaa eee nee EER naa naa naa ana nanna naa naa ERE REE ERE 15 5 2 1 0 0 0 ge 15 5 2 2 Quarantined Ce 15 5 2 3 Allowed SEn Enaria Erna E E EARED PL NO Aa EAE 15 5 3 Advanced Tab crcsttte tees teen teen ee ne eee eee e eee e eens eH ROHR SHAE EEE HSER nannaa naa anna E ESE RE EEE EEE EE EES 22 5 3 1 Monitored ect t tet tte teen eee AEE EEDA DEED kakkaa EEE E DEEDS EEE SEES DEED TEED SEES EEE EE EES 22 5 3 2 Activity s sessnmiiaaana akkunan kanaa ankkaa akkaa ankkaa akkaa ankkaa akkaa kann kann kaka EAEE EEEE eana 22 6 FAO and Technical Support ssssrsasasasasasananan anna nana nananana a nananana nananana aan nananana 27 AVG Identity Protection 2009 Copyright AVG Technologies CZ s r o All rights reserved 2 1 Introduction This user manual offers a general overview of the tasks and detection technologies provided by AVG Identity Protection We will briefly talk about the program installation initial st
13. artup and use AVG Identity Protection is focused on preventing identity thieves from stealing your passwords bank account details credit card numbers and other personal digital valuables from all kinds of malicious software ma ware that target your PC It makes sure that all programs running on your PC are operating correctly AVG Identity Protection spots and blocks suspicious behavior on a continuous basis and protects your computer from all new malware AVG Identity Protection is an anti malware application that protects you from all kinds of malware spyware bots identity theft using behavioral technologies and provide zero day protection for new viruses As malware gets sophisticated and comes in a form of normal programs that can open up your PC to the remote attacker for identity theft AVG Identity Protection secures you from these new execution based malware AVG Identity Protection is a complimentary protection to AVG Anti Virus that protects you from file based and known viruses using signature mechanism and scanning We strongly recommend you have the both AVG Anti Virus and AVG Identity Protection applications installed in order to have complete protection for your PC AVG Identity Protection 2009 Copyright AVG Technologies CZ s r o All rights reserved 2 Installation Requirements In the chart bellow find an overview of supported operating systems and respective minimum hardware requirements for AVG Id
14. by copyright law and international treaties The installation process starts with the Welcome to the AVG Setup Program window This dialog does not require any intervention Please press the Next button to continue to the next step AVG Identity Protection 2009 Copyright AVG Technologies CZ s r o All rights reserved FE m a 19 aa AVG 3 4 License Agreement 19 AVG Identity Protection InstallShield Wizard License Agreement Pi AVG Please read the following license agreement carefully IMPORTANT READ THIS AGREEMENT CAREFULLY THIS IS A f LEGAL AGREEMENT BETWEEN AVG TECHNOLOGIES CY Ltd CAVG TECHNOLOGIES AND YOU ACTING AS AN INDIVIDUAL OR IF APPLICABLE ON BEHALF OF THE INDIVIDUAL OR ENTITY ON WHOSE COMPUTER THE SOFTWARE IS INSTALLED IF YOU CLICK THE ACCEPT OPTION OR INSTALL THE SOFTWARE PRODUCT ACCOMPANYING THIS AGREEMENT THE SOFTWARE YOU WILL BE BOUND BY THIS AGREEMENT You are not required to ONT accept the terms in the license agreement Old nt The License Agreement dialog provides the full wording of the AVG Identity Protection license agreement Please read it carefully and confirm that you have read understood and accept the agreement by marking the I accept the terms in the license agreement check box and pressing the Next button If you do not agree with the license agreement Ido not accept the terms in the license agreement the installation process of
15. entity Protection installation SP 2 and above m 4 Vista ois Vista Premium Ready Pentium 4 MB RAM 1 GB MB RAM 1GB RAM AVG Identity Protection 2009 Copyright AVG Technologies CZ s r o All rights reserved aa AVG 3 Installation Process 3 1 Installation Options To download the installation file of AVG Identity Protection please visit AVG website at www avg com and follow the Support Center Download section Once you have downloaded and saved the installation file on your hard disk you can launch the installation process The installation is a sequence of dialog windows with a brief description of what do at each step In the following we offer an explanation for each dialog window 3 2 Installation Language r Choose Setup language 10 Select the language for this installation From the choises below Having executed the AVG Identity Protection installation file you will be invited to select the setup language This selection only applies to the installation process For the application itself you can select the respective language later within the AVG Identity Protection configuration Settings tab AVG Identity Protection 2009 Copyright AVG Technologies CZ s r o All rights reserved MAG 3 3 Installation Launch The InstallShield R Wizard will install AYG Identity Protection on your computer To continue click Next WARNING This program is protected
16. itive data To submit a suspicious file to AVG Labs please mark the check box next to the respective malware detected and press the Submit button You can even select and submit several processes at the same time AVG Identity Protection 2009 Copyright AVG Technologies CZ s r o All rights reserved 19 e Delete permanently in case you want to get rid of a process detected as malware completely and have it removed from your computer mark the check box next to the respective malware detected and press the Delete permanently button You can delete several processes at the same time Once you delete a process you will not be able to restore it again e Restore if you think a process was quarantined by mistake and it is not actually malware you can have it restored in its original location and launched again To restore a process mark the check box next to the respective process name click the Restore button and confirm your will when prompted You can restore several processes at the same time The respective process will be deleted from the quarantine and launched again in some case or a computer restart might be required 5 2 3 Allowed The Allowed tab offers a list of allowed processes i e processes that you consider absolutely safe and would like them to be allowed to run on your computer despite the fact AVG Identity Protection might detect these as possible malware or spyware If within the Settings Options dialog you
17. on 2009 Copyright AVG Technologies CZ s r o All rights reserved 17 Enter License Z AvG Enter Your License Key License OK Cancel e Check for Updates press the button to verify existence of new update files If there are new updates available they will be downloaded and applied Otherwise you will be informed that there are no new updates available Note With AVG Identity Protection there is no need to schedule regular updates since this application does not rely on a recent virus database but rather detects dangerous behavioral patterns of running processes e Get Help Online opens you web browser on AVG website at www avg com on a page with a contact form addressing AVG technical sales support teams for details please see chapter FAO and Technical Support 5 2 2 Ouarantined The Ouarantine tab displays a list of processes that were detected by AVG Identity Protection as malware and therefore moved to the safe guarantine space where the respective program is disabled blocked and cannot restore its activity not even after computer restart Being moved to guarantine the program is deactivated and isolated but not actually deleted from your computer AVG Identity Protection 2009 Copyright AVG Technologies CZ s r o All rights reserved 18 Jo AVG Identity Protection S AVG Identity Protection Status of Settings lt Advanced Threats that were determined to be malware a
18. ow final malware removal details on by default with this item on AVG Identity Protection displays detailed information on each object moved to quarantine severity level location etc e Automatically submit to AVG Labs on by default please keep this check box marked to feed the database collecting information on malicious activity on the web and to help us identify new threats e Minimize activity indicators off by default the item refers to the number of processes watched by the AVG Identity Protection application The list of those processes is displayed on the Advanced tab Mark this item to decrease the amount of information provided to the necessary minimum Language selection In the Language selection section you can choose a language of the application from the drop down menu At the moment there are nine languages available Confirm your choice by pressing the Save button Application version information The bottom blue section of the dialog provides information on the AVG Identity Protection current license together with information on configuration and product version There are three control buttons in the section e Enter License having purchased the full version of AVG Identity Protection you receive the valid license number Then use this button to enter the license into the newly opened dialog window Then it is not necessary to reinstall the application with the new license AVG Identity Protecti
19. owever we strongly recommend not to switch off the AVG Identity Protection application unless you have a true reason to do so Otherwise you expose your computer to the malware attacks risk and your AVG IDP is not able to protect you neither to warn you in any way In the same section of the dialog window you can also find information on the currently used license and its expiration date There are two control buttons available e Get License Now if you have first installed the trial version of AVG Identity Protection valid for 15 days only and you have decided to purchase the full version now press the Get License Now button You will get redirected to AVG website at www avg com with the possibility of buying the full version of AVG Identity Protection online Having purchased the full version of the application you will receive a valid license number Use the Enter License button to register this new license number instead of re installing the entire application e Enter License press the button to open a new dialog where you can enter your newly purchase license number to register your AVG Identity Protection Enter License AVG Enter Your License Key License OK Cancel AVG Identity Protection 2009 Copyright AVG Technologies CZ s r o All rights reserved 14 Protection Status Within the Protection Status section you can see the statistic overview of all AVG Identity Protection activities
20. re placed in guarantine so that they can no longer harm your system E EEEE TESTTROJAN32 EXE 16 03 23 Administrator 1 process terminated A 2 files deleted 4 registry keys deleted Process Terminated TESTTROJAN32 EXE Files Deleted TESTTROJAN32 EXE TESTTROJANREBOOT2 EXE All Registry Keys Deleted hkey local machine software microso hkey local machine software microsot explorerisearch EA 1 uk id Delete Permanently For each of the guarantined items AVG Identity Protection displays the following information threat severity level file name date and time of the file appearance name of the user that launched the respective process Should you need any further information on the specific issue highlight it in the list and the detailed information will be provided in the Details section on the right number of terminated processes number of deleted processes number of removed registry keys name of the terminated process exact location of the file Control buttons There are three control buttons accessible within the dialog e Submit it might happen that AVG Identity Protection detects a new kind of malware on your computer If so it would be very useful to send information on this detection to AVG Labs This way you help to increase the security level on computers all around the globe The submitted information will not include any personally sens
21. ue to the next step AVG Identity Protection 2009 Copyright AVG Technologies CZ s r o All rights reserved i AVG 3 7 Installation Ready iy AVG Identity Protection InstallShield Wizard Ready to Install the Program AVG The wizard is ready to begin installation Click Install to begin the installation IF you want to review or change any of your installation settings click Back Click Cancel to exit the wizard Installshield At this point the installation is ready to be launched To start the installation process please press the Install button The following dialog appears to display the progress of the installation process 19 AVG Identity Protection InstallShield Wizard 3 TIE Installing AYG Identity Protection X AVG The program features you selected are being installed 4 Please wait while the InstallShield Wizard installs AYG Identity Protection This may take several minutes Status InstallShield Cancel AVG Identity Protection 2009 Copyright AVG Technologies CZ s r o All rights reserved 10 NUI VG The dialog does not reguire any further intervention Please wait for a moment Once the installation is finished you will be automatically redirected to the following step 3 8 Installation Completed 7 AVG Identity Protection InstallShield Wizard The InstallShield Wizard has successfully installed AVG Identity Protection Click Finish to e
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23. xit the wizard Yes launch protection now Show Welcome Page Your AVG Identity Protection installation is now completed and configured for optimum performance During the AVG Identity Protection installation process you were not asked to provide a valid licence number and you have now 15 days to try the product for free In the pop up dialog pl4ease select whether you want to Try the product first or you would like to Buy it right away or you have your licence purchase already if so please press the Enter License button License About To Expire Product Configuration Try or Buy Your AVG Identity Protection evaluation will expire in 15 days AVG Identity Protection monitors your system and prevents your personal identity and data from being compromised Buy Now AVG Identity Protection 2009 Copyright AVG Technologies CZ s r o All rights reserved 11 aa AVG 4 Access to User Interface The AVG Identity Protection is accessible in several ways e double click the AVG Identity Protection icon on the system tray e fromthe menu Start All Programs AVG 8 5 Identity Protection Control Center AVG Identity Protection opens with this user interface AVG Identity Protection 2009 Copyright AVG Technologies CZ s r o All rights reserved 12 AVG 5 User Interface The AVG Identity Protection user interface is divided into three tabs e Status tab e Settings tab e Advanced tab
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