Remote Deposit Capture User Manual
Contents
1. Remote Deposit Capture User Manual Copyright 1999 2013 ack Henry amp Associates Inc All rights reserved Information in this document is subject to change without notice Printed in the United States of America No part of this document may be copied reproduced stored in a retrieval system displayed distributed or transmitted in any form or any means whatsoever electronic mechanical or otherwise including by photocopying or recording for any purpose without the prior written permission of J ack Henry amp Associates Inc Making unauthorized copies of this document for any purpose other than your own personal use is a violation of United States copyright laws Any unauthorized use of J ack Henry amp Associates Inc s trademarks and service marks is strictly prohibited The following marks are registered and unregistered trademarks and service marks of J ack Henry amp Associates Inc Enterprise Payment Solutions EPS Remote Deposit Capture J ack Henry amp Associates Inc ProfitS tars Remote Deposit Capture Other Trademarks Various other trademarks and service marks used or referenced in this document are the property of their respective companies owners Microsoft Windows Windows NT Windows Vista and Internet Explorer are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Adobe and Acrobat Reader are either registered2. Are you sure you want to navigate away from this page You have at least one batch still open Press OK to continue or Cancel to stay on the current page FIGURE 27 CLOSE BATCH PROMPT At a Later Time It is recommended that each deposit be closed as soon as it has completed scanning However a deposit can also be closed at a later time 1 Login to the Merchant Portal and select Transactions from the top of the page Remote Deposit Capture 23 1999 2013 ack Henry amp Associates Inc User Manual Remote Deposit Capture 2 Select the Remote Deposit menu option identified with your scanner model located in the left navigational bar M XY ProfitStars FAQ s My Settings Logout Home Transactions Collections Admin Reports Check Processing Quick Pay erificauon Preauthorized Payment Telephone Payment ssue Credit Payment Wizards Preauthorized Payment Telephone Payment sue edit Recurring rayments ecurring Credits Bulk Check Operations nta ar ote Depi FIGURE 28 REMOTE DEPOSIT SAMPLE MENU OPTIONS 3 The Open Deposits page displays Select the deposit to be closed Open Deposits Existing Deposits Iw 10 49 32 9968426 11 13 2008 Deposit 3 3 Checks 1 138 68 1 154 02 Create New Deposit Delle Existing Depost GnenExsting Depos FIGURE 29 OPEN DEPOSIT PAGE WITH OPEN EXISTING DEPOSIT OPTION 4 Click Open Existing Deposit Remote Dep
3. Deposit Results This page displays a list of the deposits made via Remote Deposit Go Back Location All Locations Quick Pick Custom Start Date EH 1200 AM v End Date EH 12 00AM FIGURE 38 DEPOSIT RESULTS REPORT WITH LOCATION OPTION 5 Select a pre defined date range for the report under the Quick Pick option or specify a Start Date and End Date 6 Click Get Deposits A list of batches matching the filters displays The following table lists the data presented in the report in alphabetical order for quick reference Field Definition ACH Deposit Amount The total amount of the ACH items in the batch deposit ACH Deposit Count The number of ACH items in the batch deposit ACH Deposit Date States the deposit date of the ACH items within the batch deposit C21 Deposit Amount States the total amount of the Check 21 Image Replacement Document IRD items in the batch deposit Remote Deposit Capture 30 1999 2013 ack Henry amp Associates Inc User Manual Remote Deposit Capture Field Definition C21 Deposit Count The number of Check 21 Image Replacement Document IRD items in the batch deposit C21 Deposit Date The deposit date of the Check 21 IRD items Create Date Contains the date the batch deposit was scanned Custom Batch ID If enabled this field is required and will be reflected on the Deposit Results report It will contain a unique label for a batch deposit processed Deposit
4. User Manual Remote Deposit Capture Status Definition Invalid Closed Account ACH Only The transaction was returned to ProfitStars by the Fed because the account number at the receiving financial institution was invalid or because the account was closed Resolved The transaction has been moved into a Resolved status by a user to indicate that no further action related to the transaction is required Transactions can be moved into a Resolved status from a status of Declined Voided Invalid Closed Account Disputed Uncollected NSF Error or In Research Detecting Duplicate ltems RDC has the capability to detect duplicate items with the following pieces of information for each item e Routing number e Check number e Account number All three pieces of information must be present in order for duplication detection to function properly However some items may be missing one of these requirements For example money orders or temporary checks may not include a serial check number These situations as well as the erroneous parsing of an item may cause an item to be inaccurately flagged as a duplicate In addition duplicate items may be flagged for a Transaction Number issue The Transaction Number is systematically assigned to each transaction If the Transaction Number field is manually populated by the user however the value must be unique per transaction and cannot be repeated Repeating data in the Transaction Number field wil
5. Collected ACH Only The transaction originally returned NSF has been re e to the Fed by ProfitStars and funds were recovered Awaiting Capture Status for credit card transactions only Awaiting Approval The transaction has been verified but the amount of the transaction exceeded the Dual Authorization limit of the user who created it An authorized approver must review and either approve or void the transaction Declined The transaction has been declined by the EPS system and will not be processed The transaction exceeded either Dual Authorization or Velocity limits Voided The transaction has been voided and will not be processed A transaction may not be voided once the item is in the Processed status Error An internal error has occurred within the EPS system Contact your first line of support In Collection ACH Only The transaction returned NSF is in the process of en re presented to the Fed by ProfitStars May be used by your support group Uncollected NSF ACH Only The transaction was returned to ProfitStars NSF by the er and funds could not be recovered Suspended The transaction has been verified but has exceeded Velocity limits Disputed ACH Only The transaction was returned to ProfitStars by the Fed because the account holder at the receiving financial institution has disputed its validity The transaction will be charged back reversed Remote Deposit Capture 5 1999 2013 ack Henry amp Associates Inc
6. Deposit Capture 37 1999 2013 ack Henry amp Associates Inc User Manual Remote Deposit Capture
7. Details Contains a link to the list of steps the batch deposit has taken and the user who processed it Deposit Slip ID If enabled this field will display on the New Deposit page and be reflected in the Deposit Results report This field provides additional values to the virtual deposit slip either predefined or optional depending on your settings Deposit Status The status of the entire batch deposit at the time the report is generated Description Contains the Deposit Name which is made up of the date and time the batch was created surrounding a unique system assigned batch Item Details Contains a link to the list of the individual checks that make up the batch deposit and their respective statuses Location Found on the New Deposit page and Deposit Results report this field contains the account location to be credited with the payment Received Amount The amount of the deposit after review Received Count The number of items identified in the deposit after review Total Deposit Amount The total amount of the deposit Total Deposit Count The total number of items in the deposit The amount entered when the batch deposit was created The number of items entered when the batch deposit was created Remote Deposit Capture 31 1999 2013 ack Henry amp Associates Inc User Manual Remote Deposit Capture Search Last Company Name v E ofitStars M FAQ s My Settings Logout Deposit Results This page displa
8. FIGURE 10 NEw DEPOSIT PAGE Place the checks in the scanner feeder Select Create Deposit The scanner will run the checks The Deposit View page displays with the MICR lines of each check scanned NOTE Red question marks or yellow highlighted areas may indicate a system difficulty in reading the MICR line s or that a manual key entry is required for a check EPS Keying and Balancing will review these items when the deposit has been closed and submitted 8 Select Data Entry View to enter additional information about a customer and or the transaction Remote Deposit Capture 9 1999 2013 ack Henry amp Associates Inc User Manual Remote Deposit Capture Place a check in the scanner t ET the bares Show All Items 5 Show just the Prob e Bems i Shaw Bers which Need Atentia Customer ID Amount bo 10 00 E 172037760 1ea456 SOO 19 0 zx 357048 ic3re03B87B beahSB qieon 2 ic35h amp die 037750 MOOO 0 0 0 0 0 0 0 0 580 600 0 0 100 LE BEDHUQODIBOBEN 6000395 i3b 00 00 00 0 0 00000 000000000 100 Training Account t Mast Re be used For testing Contra 5 1 458 51 Location cent Scan Entry View Scanned 5 0 00 Status images retriewed epccesshully Data Entry i 50 00 MO SIGNATURE ren FIGURE 11 DEPOSIT VIEW PAGE WITH DATA ENTRY VIEW OPTION NOTE If values under the Amount column a
9. ITEM 6 Navigate backward in your browser to get back to the Deposit Results page Click image under the Deposit Item column to view the check image Deposits matching your search criteria It n it n it Recered d ACH ACH ACH C21 C21 C21 Total Total Deposit Details Details Dei PME REC Status come jail Count peius e c Date Count Amount Date Count Amount Count Amount Number Cons view view 4 25 2013 MicroBusiness Deposited 1 1 200 00 1 1 200 00 0 0 00 4 25 2013 1 1 200 00 1 1 200 00 70520089 Microsoft Office Excel Workbook xis Items in deposit Deposit Sequence item Item Customer Check Deposit Amount image Scanned Item Date Status Name g Amount Source pom Count view image 1 4 25 2013 Deposited 111900785 XXXXxx0804 100 00 Check21 Read Pass 0 Microsoft Office Excel Workbook xls w EZ FIGURE 44 IMAGE OPTION FOR AN ITEM 7 Anew page appears with the front and back images of the check with a print option Remote Deposit Capture 35 1999 2013 ack Henry amp Associates Inc User Manual Remote Deposit Capture Reference st T TS3T25DBLS1 Description Front Image 532 Payer 88 78 1119 123 Address EFDULSCOEEEENEN GE CC ECEENEK 0i PAY TO THE Consumer Micro business ORDERORF OO OO DSS ooo 10000 One hundred dollars and no cents DOLLARS Description Back Image I0z S F ATuo 3rsodeg 104 FIGURE 45 IMAGE OF A DEPOSIT ITEM WITH A PRINT O
10. displayed on either the Open Deposits or Open Deposits Summary pages 1 Log in to the Merchant Portal and select Transactions from the top of the page ru ProfitStars ar Home Transactions Reports FAQ s My Settings Logout Welcome You are currently logged in to the Select Payment o News Current Transaction Summary This is a summary report of all transactions currently in the system as of 3 29 2013 Transaction Status Summary Status Items Debits Credits Processed 3 318 47 Voided 15 7 992 40 Resolved 25 21 784 80 FIGURE 16 HOME PAGE WITH TRANSACTIONS OPTION 2 Select the Remote Deposit menu option identified with your scanner model from the navigational links on the left 3 The Open Deposits page displays Select the deposit to be reopened and click Open Existing Deposit Remote Deposit Capture 16 1999 2013 ack Henry amp Associates Inc User Manual Remote Deposit Capture Open Deposits Existing Deposits I 10 49 32 9068476 11 13 2008 Deposit 3 3 Checks 1 138 68 1 154 02 Create New Deposit Delete Existing Deposit Open Existing Depos FIGURE 17 OPEN DEPOSITS PAGE 4 The deposit opens Place the additional check items to be deposited in the scanner 5 Click Next Summary Place a check in the scanner to begin the process Show All Items 5 Show just the Problematic Reme i Show Bers which Need Attention MKR Customer D Lx Buh 5 ke0397760 beah56 SOO E
11. gone through or is in the process of going through Image Quality Pass This field identifies whether a check image is good or not Item Date This field contains the date the check was scanned Remote Deposit Capture 33 1999 2013 ack Henry amp Associates Inc User Manual Remote Deposit Capture Field Definition Deposited The item has processed through CAR LAR the proof function and is part of a closed deposit It has been sent to transaction processing for end of day processing at the designated cutoff time Error The item has been sent to transaction processing but an error occurred preventing the item from being processed Duplicate The item was sent to transaction processing and rejected as a duplicate The item will not be processed with this batch deposit In Review The item is awaiting MICR repair or amount entry and its status will change once those steps are completed Needs Rescan The item has a poor image quality or is a partial image The batch deposit will be re opened so that you can rescan this item again in order for the batch deposit to be processed Open The item was scanned with no problems in an open deposit Once the deposit status becomes Deposited the item will be sent to transaction processing Rejected Indicates the item has been rejected and will not be processed due to any number of reasons e g uade quality invalid MICR invalid payment origin etc Routing Acco
12. sish becOdP PbO o0 o F Training Accountto pace Darant Eran Most Recent Scan HOCaION be used for testing Cantrol 3 1 458 61 Scanned amp 0 00 Status Images retrieved MEUM i zl successfully gr Data Entry 0 0 00 di E CELEJARCEAE PEITENDA BABY FIGURE 18 DEPOSIT VIEW PAGE Remote Deposit Capture 17 1999 2013 ack Henry amp Associates Inc User Manual Remote Deposit Capture 6 New items are scanned and the Open Deposits Summary page displays with the updated deposit Open Deposits Summary Existing Deposits Status fr 11 05 26 0069075 5 11 2011 Deposit Open 5 5 Chacks 1 458 61 1 458 61 Coan Deposit Delete Deporti Close Deposit Gesie Mew Deponi FIGURE 19 OPEN DEPOSITS SUMMARY PAGE Deleting a Check Log in to the Merchant Portal and click Transactions from the top of the page 2 Select the Remote Deposit menu option identified with your scanner model located in the left navigational bar 3 The Open Deposits page displays Select the deposit that contains the check you wish to delete Remote Deposit Capture 18 1999 2013 J ack Henry amp Associates Inc User Manual Remote Deposit Capture Open Deposits Existing Deposits Ive 10 49 32 9968426 11 13 2008 Deposit 3 3 Checks 1 138 68 1 154 02 Create New Deposit Delete Existing Deposk Open Existing Deposk FIGURE 20 OPENING AN EXISTING DEPOSIT 4 Select Open Existing Deposit 5 The Depos
13. trademarks or trademarks of Adobe Systems Incorporated in the United States and or other countries Contents Jupe Pee qm UT 1 SESSION WMC OUTS es acest ceteris tn xut scxuU E DURU EAE UP REP UE DEM ATE UENIT EU 1 First Time Logging ln 2 sees nnn nnne n ne nnne nnne nnne nis 2 Creating a Secret Question sisenes esee nnn 3 Choosing an Identification Phrase ccccecccceececeeeeceeeecaeeeeseeeeeseeeeseueeseeeesseeeseeeesseeeas 4 Misuig eB re PTT I TTE 5 Detecting Duplicate GINS RITU MS 6 Creating a New DepoSit ccccccccesccceeeeceeeeeeeeeeseeceseeeeeceueeseeeeseasessaeeeseueessaeesseeesaaeeesees 6 Adding to an Existing D pOSIt ccccccccecccseeeceeeceeeeseeeseeeeseeeeseeesaeeseuseseueeseeesaeeesseesaaes 16 Bale TONGO K NETTE TT 18 TE EE e SIATE E eh ET TAA A A eee eee 20 CERO a DEDO ae E A E E eee 22 At the Time of Processing ccccccseccsscceeeceeeceeeceeeceeeceeeseceseeeceeeceeeeueseueeeaeenass 22 At a Later Time saciedsnddsdudsnsdsdudshddndsdsumreunctutaumctinteumhsitemmdatsadiedatsdsiadatsideaistehonesines 23 Deleting a Deposit ERE ETT 25 At the Time of ProcessiNg ET 25 Ara Cator WMC se e E E 26 NOUNCAUONO ERE Um T UU TTE 27 Deposit Results REDOrt ccccceccsecceeececccececeecceeeceeecaeecseeceesaeeseeeseeeseeeseeeseeeseeesaeenaes 29 Viewing Transaction Details esses 32 Viewing Event Details cccccccecceccceeceeeseeeseeeseeseees
14. 8 TRANSACTIONS TAB MENU 3 The Open Deposits page displays Click Create New Deposit Remote Deposit Capture 7 1999 2013 ack Henry amp Associates Inc User Manual Remote Deposit Capture Open Deposits There art Ae pen Deposits to Display Create Hew Deposil Delebsr Existing Deposit Open Existing Deposit FIGURE 9 OPEN DEPOSITS PAGE 4 The New Deposit page displays Complete the following fields as applicable Remote Deposit Capture 8 User Manual Location Select the account for which the batch is to be processed Payment Type Select the type of payment from the drop down list Deposit Name System generated Includes the date and time the batch is being created along with a unique batch ID number Custom Batch Id If displayed this is a required field that needs to be a unique value each time Number of Checks Enter the number of checks in the batch Total Amount Enter the total amount of the batch This is a two decimal place field to include the decimal point Deposit Slip ID If displayed enter your assigned deposit slip ID 1999 2013 ack Henry amp Associates Inc Remote Deposit Capture New Deposit Location Training Account to be used for testing and training Payment Type Mailed In Dropped Off w Deposit Name 11 35 19 2439084 10 22 2009 Deposit Custom Batch ID Humber of Checks Total Amount Deposit Slip IDs Create Deposit
15. ACH C21 C21 C21 Total Total Deposit Pore ee Location Description oe al s jaani Recewed Deposit Deposit Deposit Deposit Deposit Deposit Deposit Deposit Confirmation a z pate Count Amount Date Count Amount Count Amount Number m view view 4 25 2013 MicroBusiness Deposited 1 1 200 00 1 1 200 00 0 0 00 4 25 2013 1 1 200 00 1 1 200 00 70520089 Microsoft Office Excel Workbook xis FIGURE 40 ITEM DETAILS OPTION 2 The Items in deposit display at the bottom of the page Any items that need to be rescanned or that have been rejected will be highlighted in red 3 To view batch details click the view link beneath the Deposit Item column Deposits matching your search criteria A a s ACH ACH ACH C21 C21 C21 Total Total Deposit peats Dade nae incon Description s Com Amount Cum amount DSB03 spon eost Depest Depos Dest Depos Depost Contmaton E E Date Count Amount Date Count Amount Count Amount Number view view 4 25 2013 MicroBusiness Deposited 1 1 200 00 1 1 200 00 0 0 00 4 25 2013 1 1 200 00 1 1 200 00 70520089 Microsoft Office Excel Workbook xls v Ea Items in deposit Image Deposit Sequence Item Item Customer x Check Deposit Amount Scanned Item Date Status Name Routing Account Amount As Source enn Count view i 1 4 25 2013 Deposited 111900785 0000X0804 100 00 Check21 Read Pass 0 Microsoft Office Excel Workbook xls v FIGURE 41 VIEW OPTION FOR AN ITEM IN DEPOSIT 4 The Batch Ite
16. ITS SUMMARY PAGE WITH DELETE DEPOSIT S OPTION At a Later Time 1 Login to the Merchant Portal and select Transactions from the top of the page 2 Select the Remote Deposit menu option identified with your scanner model from the navigational bar on the left 3 The Open Deposits page displays Select the deposit s to be deleted 4 Select Delete Existing Deposit Remote Deposit Capture 26 1999 2013 ack Henry amp Associates Inc User Manual Remote Deposit Capture Open Deposits Existing Deposits h 10 49 32 9968426 11 13 2008 Deposit 3 3 Checks 1 138 68 1 154 02 FIGURE 33 OPEN DEPOSITS PAGE Notifications Notifications are used by the Remote Deposit Capture application to let users know when a deposit s MICR repair CAR LAR keying and or balancing steps have been completed as well as the status of the deposit The Deposit Results report assists with determining item s that need further attention An email is sent to the user who created the deposit along with any other designated interested parties A notification will inform the user of the following situations e The deposit was approved without any errors e The deposit was approved with adjustments e The deposit was rejected e Anitem needs rescanning e There are duplicate items in the deposit e There are rejected items in the deposit Remote Deposit Capture 27 1999 2013 ack Henry amp Associates Inc User Manual Remote Deposit C
17. PTION Viewing Event Details 8 From the Deposit Results page select View under the Deposit Details column to see processing details about the deposit The details will display Deposits matching your search criteria A ACH ACH ACH C21 C21 C21 Total Total Deposit Your Your Received Received D it D it D it s y E it C ti phum Count Amount Count Amount Deposit Deposit Deposit Deposit Deposit firma Date Count Amount Date Count Amount Count Amount Number view 4 25 2013 MicroBusiness Deposited 1 1 200 00 1 1 200 00 0 0 00 4 25 2013 1 1 200 00 1 1 200 00 70520089 Microsoft Office Excel Workbook xls v Events for deposit Event User TUNE Date Event N Description 4 25 2013 9 05 AM 4 25 2013 9 05 AM 4 25 2013 9 05 AM 4 25 2013 8 52 AM 4 25 2013 8 52 AM 4 25 2013 8 51 AM 4 25 2013 8 51 AM SentToTransactionProcessing ReadyForProcessing NeedsNoAttention NeedsNoRescan NeedsAttention Closed Opened FIGURE 46 VIEW OPTION FOR DEPOSIT DETAILS Remote Deposit Capture 36 1999 2013 ack Henry amp Associates Inc User Manual Remote Deposit Capture Exporting a Report 9 From the bottom of the Deposit Results page designate in what format you would like to export the report Select Export Microsoft Office Excel Workbook xls Export FIGURE 47 FORMAT SELECTION FOR EXPORTING A REPORT 10 A window will prompt you to select Open Save or Cancel for exporting the report Remote
18. Update Password Remote Deposit Capture 2 1999 2013 ack Henry amp Associates Inc User Manual Remote Deposit Capture Creating a Secret Question As a user you will have an email address associated with your profile where a new temporary password can be sent if you forget it A secret question will also need to be set up as a security measure before a new password can be created If the secret question 1s answered correctly you will receive an email with a new temporary password Secret questions do not need to be a complete question or contain a question mark The secret question and answer are not case sensitive NOTE Single sign on users will not need to establish a secret question 1 Login to the Merchant Portal and click on My Settings from the top of the page Search Last Company Name EN Profit5tars gam FAQ s My a FIGURE 4 MY SETTINGS TAB 2 If you are not logging in for the first time the system will prompt you for your current password in order to reach the My Settings page Once there locate the Secret Question field and type a phrase or question unique to you Search Last Company Name ru ProfitStars ar Home Admin FAQ s My Settings Logout My Settings Allows the user to change certain aspects of their account Change Password Enter New Password Confirm New Password id Create Update Secret Question and Answer Enter New Secret Answer HERREN Confirm New Secret Answer
19. apture from remobedeponst prac tris com Te Cc bubjert Remote Deposit Hotificatian Alerting Service Remote Deposit Notification Your remote deposit in the amount of 121 08 has been received and successfully processed For additional information or if vou have questions about this deposit please follow these steps 4gn onm to your online account and select the Report tab Select the Deposit Results link Click Get Deposits Locate the Deposit created on 10 14 2008 3 20 24 PM in the amount of 121 08 Click the View link to view the individual items in the deposit Please understand that sve cannot respond to individual messages through this email address It is not secure and should not be used for account related questions Message Id 75144 969609 9 FIGURE 34 SAMPLE REMOTE DEPOSIT CAPTURE NOTIFICATION A deposit will be reopened if there are items that need to be rescanned When this occurs the user will need to correct the deposit and resubmit it for processing The following table describes the status of any one deposit in the system Status Definition Deleted The entire deposit has been deleted by someone in your organization prior to closing it The deposit may not be deleted once it has been closed None of the items will be sent to transaction processing Deposited All items have been processed successfully and the deposit is in balance with no discrepancies or errors These items are now in the Approved
20. ate the next time a check or credit card from the same customer is scanned This field is available to appear on reports and users can search by this field to populate personal information when this customer makes a deposit in the future Customer Type This is a required field that defaults to Individual This field can be changed to Business depending on the type of customer Daytime Phone This field contains the customer s daytime phone number It will repopulate the next time a check or credit card from the same customer is scanned This field does not appear on reports Deposit Name This field contains the time unique deposit ID and date for the deposit This field can be changed by the user to contain a unique deposit name if desired Description This field is informational and does not appear on reports but will appear on the Transaction Details page This field contains the driver s license number of the customer This field will repopulate the next time a check or credit card from the same customer is scanned This field does not appear on reports Email Address This field contains the email address of the customer It will repopulate the next time a check or credit card from the same customer is scanned This field will not appear on reports Evening Phone This field contains the customer s evening phone number It will repopulate the next time a check or credit card from the same customer is scanned This field does not print
21. d Transaction Number This field must be unique for each transaction processed It will be automatically populated if left blank and will appear on reports Zip Postal This optional key entry field contains the zip code or postal code of your customer and will repopulate the next time a check from the same customer is scanned This field is not available to appear on reports NOTE If you are receiving checks from a previous customer you may select Find near the top of the page to help populate informational fields The system will store some information based on the Customer Number field as well as the account number on the check being scanned Payment Origin Maple br Hame Cn Accent Amount Customer Number Customer Oplienal Field 1 Cutiomer Optional Fisld 1 Customer Optional Field Tz Transaction Humber Transaction Opsonal Fiald 1 Transaction Cotona Field i l Transactian Casan Field 1 Description Fira Mama Address Suibel An City Su Zip Pastal Country TTA o A MO SIGNATURE REQUIRED Daytime Prone Evening Prane l ed ee 8 MICR b123 122037761 110001110 Drivers License Soh T ca raining Account to py Location Me be weed for testing sk Recent Scan Control 5 1 453 61 Seamed 5 5253 61 Seates Images retrieved Lj sutcessFully aa Entry i 0 00 hexi Summary FIGURE 13 FIND BUTTON TO SEARCH FOR PREVIOUS CUSTOMER DATA 10 After filling in customer data click Next S
22. deposit will be reopened 1 Login to the Merchant Portal and select Transactions from the top of the page 2 Select the Remote Deposit menu option identified with your scanner model located in the navigational bar on the left The Open Deposits page displays Select the deposit in which there is an item to be rescanned 4 Click Open Existing Deposit 1999 2013 ack Henry amp Associates Inc Remote Deposit Capture 20 Remote Deposit Capture User Manual Open Deposits Existing Deposits Iw 10 49 32 9968426 11 13 2008 Deposit 3 3 Checks 1 138 68 f 1 154 02 Delete Exiting Deposit Open Existing Deposit FIGURE 23 OPEN DEPOSITS PAGE 5 Select the icon image of the check to be rescanned to the left of the MICR line field on the Deposit View page Place a check in the scanner to begin the process Show Al ILemsi 5 Show just the Problematic 5 MICE iS LL 122017760 23055 je THHh5 iegjc u3TTBELU TEELS SUL 67098 L2630038T7B 3k56 be aS bec03TT60 beIOOOR h FIGURE 24 DEPOSITS VIEW PAGE WITH INDICATOR TO CHECK IMAGE 6 The image of the check displays Place the check to be rescanned in the scanner 7 Select Continue below the displayed image of the check Remote Deposit Capture 21 1999 2013 ack Henry amp Associates Inc Remote Deposit Capture User Manual ANH TAYLOR 771 CRAHBERRY XT DALLAS TX Pim Pa TO THE pe m Test Check nne Thousand Tw
23. eeseeecueecseeeseecseseaeeeaeenass 36 EX OOF MING Ed RODO ERR OTT TQUE 37 Remote Deposit Capture Introduction The Remote Deposit Capture User Manual is a guide for all users who process transactions through Remote Deposit Capture The Admin User will need to assign the Remote Deposit role in order to access this application For a complete walkthrough about assigning privileges and roles see the User Administrator manual for instructions The Remote Deposit Capture application provides the ability to process your customers checks through high speed or single check scanners to convert them to electronic image transactions and later be credited to the proper bank account s The system can detect duplicate transactions within 75 days of the original transaction being created Optional features available with this application include the following e Keyed data entry with or without additional custom fields e Custom Batch ID e Deposit Slip ID e Adjustment limit e Default payment type e A deposit for each batch Deposits can consist of multiple batches of checks the default option or each batch of checks can be a separate deposit ACH items will be deposited separately from Check21 items NOTE Your menu options may differ slightly from those pictured throughout this document Session Timeouts The system will automatically log off a user who has been inactive for at least 30 minutes A Session Timeout Warning appears two m
24. inutes before the user is set to be logged out to give them an opportunity to remain logged in Click OK to remain logged in session Timeout Warning For your protection your session is about to be timed out due to inactivity Click OK if you would like to continue working Time Remaining 1 min 21 secs FIGURE 1 SESSION TIMEOUT WARNING Remote Deposit Capture 1 1999 2013 ack Henry amp Associates Inc User Manual Remote Deposit Capture First Time Logging In Your site Admin User will provide you with a URL address to the Merchant Portal a user name a temporary password and company name that you will need the first time you log into the system Only the passwords are case sensitive 1 Once at the provided URL address complete the User Name Password and Company fields Click Login Customer Login User Name Password Company E Please enter your login information above and click the Login button to access your account FIGURE 2 CUSTOMER LOGIN PAGE 2 The system will prompt you to change your password Passwords expire every 90 days and are case sensitive Use the following guidelines when creating a new password e At least 1 uppercase letter e At least 1 lowercase letter e At least 1 number e At least 8 characters long Customer Login Your password has expired Please enter a new ona New Password Confirm Password FIGURE 3 CREATE NEW PASSWORD PAGE 3 Click
25. it View page displays Select the MICR field of the item you wish to delete Place na check in the scanner te begin the ERE Shea All emal 5 ler 5 MICE 0L beeDarreO bea056 lt r TH945 ked 3TTL L23555 S00 zx 4 5687098 123203876 b2e3456 ci5h bec0U3TTEO LOODE ki iLLOLEOQEL 2600955 babe eT 205 FIGURE 21 DEPOSIT VIEW PAGE WITH INDICATED MICR LINE 6 Press Delete on your keyboard A message box will display asking how the deposit total will be affected by the deletion Enter the value of the check to be deleted in the field under the Delete check reduce check count and adjust deposit total downward by option If you are not adjusting the total amount of the deposit in deleting an item select Delete check with no adjustment Remote Deposit Capture 19 1999 2013 ack Henry amp Associates Inc User Manual Remote Deposit Capture Delete Scanned Item f Delete check reduce check count and adjust deposit total downward by t Delete check with no adjustment FIGURE 22 DELETE SCANNED ITEM PAGE 7 Select OK to delete the item and return to the Deposit View page Repeat this process to delete multiple items 8 Select Next Summary to return to the Open Deposits Summary page Rescanning a Check A check that may have jammed piggybacked or has poor image quality during scanning may need to be rescanned to obtain a better image When this occurs a notification will be sent to the user and the
26. l result in a duplicate error If you have an instance which may produce occurrences of inaccurately detected duplicate items please contact EPS Support at EPSSupport Profitstars com or 877 542 2244 Creating a New Deposit 1 Log in to the Merchant Portal and select Transactions from the top of the page Remote Deposit Capture 6 1999 2013 ack Henry amp Associates Inc User Manual Remote Deposit Capture Y ProfitStars E Home Transactions Reports FAQ s My Settings Logout Welcome You are currently logged in to the Select Payment o News Current Transaction Summary This is a summary report of all transactions currently in the system as of 3 29 2013 Transaction Status Summary Status Items Debits Credits Processed 318 47 15 7 992 40 Resolved 25 21 784 80 FIGURE 7 HOME PAGE WITH TRANSACTIONS OPTION 2 Under Bulk Check Operations select the Remote Deposit menu option identified with your scanner model YS ProfitStars A JAGK HENRY GOMNPANY Home Transactions Collections Admin Reports FAQ s My Settings Logout Check Processing Quick Pay erification Onl Preauthorized Payment Telephone Payment Issue Credit Payment Wizards Preauthorized Payment Telephone Payment Issue Credit Recurring Payments Recurring Credits Bulk Check Operations mote Aneit Remote Depos ao Deanoncit with PPS VIG L C mmc it wunth nc Remote Deposit Nc puo FIGURE
27. ll nel update FIGURE 5 MY SETTINGS PAGE 3 Type an answer in the Enter New Secret Answer field and again in the Confirm New Secret Answer field From this page you can also make changes to your password if needed Click Update when finished Remote Deposit Capture 3 1999 2013 ack Henry amp Associates Inc User Manual Remote Deposit Capture Choosing an Identification Phrase The EPS Support team answers questions about EPS products in the event you need additional help with an application EPS takes support related calls from users who have been designated as an authorized caller by the Admin User If you have been designated as an authorized caller you will need to set up an identification phrase and answer to verify your status when calling EPS Support for assistance Authorized callers For specific questions about an application please contact our support team at 872 542 2244 or at EPSSupport Profitstars com NOTE Non authorized callers who contact EPS Support will be referred back to their first line of support Log in to the Merchant Portal and select My Settings from the top of the page 2 If you are not logging in for the first time the system will prompt you for your current password in order to reach the My Settings page Once there select an identification phrase to answer This question will be the one asked of you by EPS Support Search Last Company Name ru ProfitStars ae Home Tra
28. m Details page displays Remote Deposit Capture 32 1999 2013 ack Henry amp Associates Inc User Manual Remote Deposit Capture Y ProfitStars ni Home Transactions Reports FAQ s My Settings Logout Batch Item Details This page displays specific details of an individual batch item Sequence ff 1 Routing Account 111900785 XXXXXX0804 Check Amount 100 00 Item Status Deposited Item Date 4 25 2013 8 51 40 AM Amount Source Read Image Quality Pass Pass Rescan Count 0 FIGURE 42 BATCH ITEM DETAILS PAGE The following table describes the Batch Item Details available when viewing a transaction listed in alphabetical order Field Definition Amount The amount of the check after being reviewed A value of 0 00 signifies that the check was either rejected or a duplicate and will not be included in the batch deposit total Amount Source This field indicates whether a check needed special handling to determine the amount the MICR line etc Values displayed are Keyed or Read Check The serial number of the check taken from the MICR line Customer Name The field contains the optional Name on Account data if entered for the customer previously Deposit As This field contains how the check will be processed either as an ACH or Check21 IRD transaction Deposit Item This field contains the links to either view or print an image of the check or view the specific automated steps the check has
29. nd Data Entry field do not display automatically select the refresh button on your browser or press F5 on your keyboard to refresh the page The values should now display 9 The Data Entry View page displays Additional information about your customer the transaction or both may be entered depending upon your settings Use the left and right navigational arrows to scroll through each check in the batch Remote Deposit Capture 10 1999 2013 ack Henry amp Associates Inc User Manual Remote Deposit Capture Payment Origin Musee in Customer Humber Name On Account Cusiomer Optional Field Amount 1 Customer Optional Field 1 Customer Optional Field 1 Transaction Humber Transaction Optional Fial Description First Mame pe MO BENATURE REQUIRED Daytime Phone Evening Prone FAPRSUe RErd eS Mier fp 12354ot Aare l Drivers License J SSN EE sing ACCOUNETG Most Recent Scan be used for testing Control 5 1 452 61 Lorem am aL ni d eT Ti UR Scammed 5 253 61 Sates Imsges retrieved successfully fa Entry 0 0 00 FIGURE 12 NAVIGATIONAL ARROWS ON DATA ENTRY VIEW PAGE NOTE You may request up to three additional custom labeled Transaction and or Customer fields to be entered These fields can be either optional or required Request additional fields at EPSfilemaintenance profitstars com Below are fields you may see on the Data Entry View page Certain fields will ap
30. nsactions Reports FAQ s My Settings Logout My Settings Allows the user to change certain aspects of their account Change Password Enter New Password 1 Confirm New Password Create Update Secret Question and Answer Enter New Secret Answer fo Confirm New Secret Answer EE Create Update Authorized Caller Identification Phrase and Response Identification Phrase Select Enter New Identification Response O 1 1 1 1 y Confirm New Identification Response 1 11 1 1 11 1 p FIGURE 6 SELECTING AN IDENTIFICATION PAGE 3 Type in the answer to the question in the Enter New Identification Response field and again in the Confirm New Identification Response field EPS Support will verify this answer when you call From this page you can also make changes to your password or secret question and answer if needed 4 Click Update Remote Deposit Capture 4 1999 2013 ack Henry amp Associates Inc User Manual Remote Deposit Capture Making Deposits A deposit can be in any number of statuses when it enters the system The table below lists the potential status of any one transaction within the system Status Definition Approved The transaction has been verified and will be processed at the designated cut off time Processed The transaction has been transmitted to the appropriate network ACH or Check 21 Changes can no longer be made and the transaction can no longer be voided
31. o Hundred Five Dollars And Zero Cents am isis DEMO CHECK HEbiD bOBLG i404335 Libr Rescan by placing a check in the scanner Training Account fo Most Recent Scan be used for testing Location Control 5 1458 61 Seannad 5 5 00 Status images retrieved successfully Data Entry 0 2 00 Peat Summary FIGURE 25 CHECK IMAGE WITH CONTINUE OPTION 8 The Check will rescan Click Next Summary if there are no more corrections to be made in this deposit Closing a Deposit At the Time of Processing It is recommended that each deposit be closed as soon as it has completed scanning although it can be processed at a later time Follow the steps below to close a deposit at the time it is processed 1 From the Open Deposit Summary page select the deposit s to be closed and click Close Deposit s Remote Deposit Capture 22 1999 2013 ack Henry amp Associates Inc User Manual Remote Deposit Capture Open Deposits Summary Existing Deposits fet 11 05 26 00569075 5 11 2011 Deposit 5 5 Checks 1 458 61 1 458 51 OpanDepowt Delate Dapcsiti Che Deposit Create New Depois FIGURE 26 OPEN DEPOSITS SUMMARY PAGE NOTE If a deposit is still open at the Open Deposits Summary page and the user attempts to navigate to another Merchant Portal page without using one of the four options at the bottom Open Delete Close or Create New Deposit a close batch prompt will appear
32. on reports Fax Number This field contains the customer s fax number This field will repopulate the next time a check or credit card from the same customer is scanned This field does not appear on reports Federal Tax ID No This field replaces the Social Security No field when the Customer Type field is set to Business It will repopulate the next time a check Driver s License or credit card from the same customer is scanned This field does not appear on reports Remote Deposit Capture 12 1999 2013 ack Henry amp Associates Inc User Manual Remote Deposit Capture Status Definition This field contains the customer s first name and will repopulate the next time a check or credit card from the same customer is scanned First Name This field does not appear on reports Last Name This field contains the customer s last name and will repopulate the next time a check or credit card from the same customer is scanned Users can search by this field This field does not appear on reports Location This field contains the account to be debited credited with the payment This is a required field Name on Account This field contains the name of the person from whom the item was received or the actual name used on the credit card or bank account This field will repopulate the next time a check or credit card with the same account information is scanned and will appear on reports Number of Checks This field c
33. ontains the number of checks in the deposit to be scanned This field is required if displayed and shows a value based on input from the Payment Type field from the New Deposit page It will contain one of the following Payment Origin Internet Telephone IVR Telephone Operator Mailed In Drop Box Signature Faxed Signature Original Retail Point of Purchase Sale Back office Corporate Trade Exchange Routing Number This field contains the ABA American Bankers Association number of the bank where the account Is located This is a required field social Security No This field contains the social security number of the customer This field will repopulate the next time a check or credit card from the same customer is scanned This field does not appear on reports This field contains the state from which the customer s driver s license was issued This field will repopulate the next time a check or credit card from the same customer is scanned This field does not appear on reports Suite Apt This field contains the suite or apartment number of the customer This field will repopulate the next time a check or credit card from the same customer is scanned This field does not appear on reports Remote Deposit Capture 13 1999 2013 ack Henry amp Associates Inc User Manual Remote Deposit Capture Status Definition Total Amount This field displays the total dollar amount of the deposit being scanne
34. osit Capture 24 1999 2013 ack Henry amp Associates Inc User Manual Remote Deposit Capture 5 The Open Deposits Summary page displays Select Close Deposit s Open Deposits Summary Existing Deposits 4 11 05 26 0059075 5 11 2011 Deposit 5 5 Checks 1 456 61 1 458 61 Open Deposit Delabe Deporti Close Deposits Lege ew Depot FIGURE 30 OPEN DEPOSIT SUMMARY PAGE WITH CLOSE DEPOSIT S OPTION NOTE If a deposits are still open at the Open Deposits Summary page and the user attempts to navigate to another Merchant Portal page without using one of the four options at the bottom Open Delete Close or Create New Deposit a close batch prompt will appear Are you sure you want to navigate away from this page You have at least one batch still open Press OK to continue or Cancel to stay on the current page Cem FIGURE 31 CLOSE BATCH PROMPT Deleting a Deposit A deposit can be deleted as soon as it has completed scanning or at a later time At the Time of Processing 1 From the Open Deposit Summary page select the deposit s to be deleted Remote Deposit Capture 25 1999 2013 ack Henry amp Associates Inc User Manual Remote Deposit Capture 2 Click Delete Deposit s Open Deposits Summary Existing Deposits v 11 05 26 0060075 5 11 2011 Deposit S S Checks 1 188 51 1 393 61 Open Depos Delete Deposits Close Dupositis Create New Deposit FIGURE 32 OPEN DEPOS
35. pear in accordance with your Remote Deposit Capture settings Status Definition Account Number A required field that lists the account number to be debited Address Contains the mailing address of the customer This field will repopulate the next time a check from the same customer is scanned This information is not available to appear on reports Amount An internal error has occurred within the EPS system Contact your first line of support Check Number The check serial number viewed in the Transaction Details page and on the Deposits Results report This is a required field City Contains the city where the customer resides This field will repopulate the next time a check or credit card from the same customer is scanned This field does not appear on reports Remote Deposit Capture 11 1999 2013 J ack Henry amp Associates Inc User Manual Remote Deposit Capture Status Definition This field replaces the Last Name field when the Customer Type is set to Business This field will repopulate the next time a check or credit card from the same customer is scanned and users can search Company Name by this field This field does not appear on reports Country This field contains the country where the customer resides and will repopulate the next time a check or credit card from the same customer is scanned This field does not appear on reports Customer Number This field must be unique for each customer It will repopul
36. status and an email notification has been sent Deposited with One or more of the items within this deposit caused an adjustment to Adjustment the total deposit amount The transactions have been sent to transaction processing with the adjusted deposit amount An email notification has been sent Open for Scanning A deposit has been created and is open to scan Items can be scanned into this deposit until it is closed Partial Deposit One or more of the items was removed from the deposit due to a duplicate or rejected item The deposit has been sent to transaction processing with the deposit total minus the items that will not be processed An email notification has been sent Rejected This deposit status indicates the entire deposit has been rejected A deposit is rejected when the adjustment amount exceeds the adjustment limit assigned by the bank or when all items within the deposit are rejected possibly due to all being duplicates Remote Deposit Capture 28 1999 2013 ack Henry amp Associates Inc User Manual Remote Deposit Capture Status Definition Submitted This deposit status indicates the deposit has been closed and the items are being reviewed for accuracy and errors Once finished the status of the items will change to one of the statuses defined previously Deposit Results Report The Deposit Results report displays a date range of deposit batches created with Remote Deposit Capture This report can moni
37. tor the status of current day batches the items within a batch or display a previous day s batches and items NOTE Batches created using Remote Deposit Capture can represent a deposit or be part of a multi batch deposit 1 Log in to the Merchant Portal Customer Login User Name Password Company Loon Please enter your login information above and click the Login button ta access your account FIGURE 35 CUSTOMER LOGIN PAGE 2 Select Reports from the top of the page Search Last Company Name lt B YN TO tStars ef Home Transactions Collections Reports Files Customers FAQ s My Settings Logout Welcome You are currently logged in to the Select Payment online system FIGURE 36 HOME PAGE WITH REPORTS OPTION 3 Select Deposit Results Remote Deposit Capture 29 1999 2013 ack Henry amp Associates Inc User Manual Remote Deposit Capture lt YN ProfitStars ary Home Transactions Collections Reports Files Customers FAQ s My Settings Logout Remote Deposit Capture Reports Report Name Deposit Results My Reports Report Name No records to display New Report Shared Reports Report Name Owner No records to display New Shared Report FIGURE 37 REPORTS PAGE WITH DEPOSITS RESULTS OPTION 4 Designate a location for the report F YN ProfitStars y Home Transactions Collections Reports Files Customers FAQ s My Settings Logout
38. ummary at the bottom of the page Remote Deposit Capture 14 1999 2013 ack Henry amp Associates Inc User Manual Remote Deposit Capture Payment Origin Masa in Customer Number Optional Field ims OA Atanan Customer Optional Field Customer Optional Field r al Customer Optional Field 1 Transaction Humber Transaction Optional Field 1 Transaction piona Field 1 Transaction O prona Field 1 L Descriptor First Hama at i Address SuitelApt OT 1 City Swe ZipiPostal Country Daytime Prone Evening Phans Sai a ee 1 Drivers License MICR io 123540t12203 776 1110001110 con in El Mask R Scan E Training Account te LOCMION ba used far testing Control 5 1 453 61 Scammed 5 5253 51 States Images retrieved seccessfully Date Entry 0 0 00 MC CHECK Ma LL S Gabe Libii iiit FIGURE 14 DATA ENTRY VIEW PAGE 11 The Open Deposits Summary page displays Open Deposits Summary Exit Deposit M 11 05 25 0059075 5 11 2011 Deposit 5 5 Chedcs 1 458 61 1 458 51 FIGURE 15 OPEN DEPOSITS SUMMARY VIEW PAGE Remote Deposit Capture 15 1999 2013 ack Henry amp Associates Inc User Manual Remote Deposit Capture Adding to an Existing Deposit A user can add items to any deposit that is still open and
39. unt This field contains the routing and transit number of the check captured when the MICR line was scanned Scanned Count This field contains the number of times an item was scanned Sequence This field contains the sequence of the check within the batch deposit 5 Select Show Event History at the bottom of the Batch Item Details page to display a record of events for this item Item Status Remote Deposit Capture 34 1999 2013 ack Henry amp Associates Inc User Manual Remote Deposit Capture Search Last Company Name ru ProfitStars ary Home Transactions Reports FAQ s My Settings Logout Batch Item Details This page displays specific details of an individual batch item Sequence 1 Routing Account 061000227 00000716 Check 0160 Amount 700 00 Item Status Deposited Item Date 5 3 2013 1 45 37 PM Amount Source Read Image Quality Pass Pass Rescan Count 0 Hide Event History Event History Event Date Event Application 5 3 2013 1 46 PM SentToTransactionProcessing Remote Batch Deposit 5 3 2013 1 46 PM CARReco Orbograph 700 00 5 3 2013 1 46 PM MICRRepair Remote Batch Deposit t061000227t101004450171600160 5 3 2013 1 46PM CheckDecisionPerformed Remote Batch Deposit t061000227t101004450171600160 5 3 2013 1 45 PM CheckDecisioningError 0 Check Decisioning Failed MICR line is invalid 5 3 2013 1 45 PM Created Remote Batch Deposit 82077481 FIGURE 43 EVENT HISTORY FOR A BATCH
40. ys a list of the deposits made via Remote Deposit Go Back Location All Locations Quick Pick This Month Start Date Sle 200m End Date 06 01 2013 eris EM 12 00AM v Get Deposits Deposits matching your search criteria i ACH ACH ACH C21 C21 C21 Total Total Deposit Location Description punt Benmi Barat prg jiao Deposit Deposit Deposit Deposit Deposit Deposit Deposit Deposit Confirmation Date Count Amount Date Count Amount Count Amount Number Consumer Capture Deposited 1 700 00 1 700 00 0 0 00 5 3 2013 700 00 700 00 71387209 5 3 2013 MicroBusiness Deposited 1 1 200 00 1 1 200 00 0 00 5 3 2013 1 200 00 1 0 1 1 200 00 71387649 5 7 2013 MicroBusiness Deposited 1 1 200 00 1 1 200 00 0 0 00 5 7 2013 1 1 200 00 0 1 1 200 00 71688365 Consumer 1 1 1 5 7 2013 Capture Deposited 1 700 00 1 700 00 1 0 00 5 7 2013 700 00 700 00 71689045 Partial Deposit view 5 8 2013 MicroBusiness Deposited 1 1 200 00 1 1 200 00 0 0 00 5 8 2013 1 200 00 1 1 200 00 71804929 5 7 2013 MicroBusiness 2 120 00 1 50 00 0 0 00 5 7 2013 50 00 1 50 00 71757317 Microsoft Office Excel Workbook xls v FIGURE 39 EXAMPLE DEPOSIT RESULTS REPORT Viewing Transaction Details 1 From the Deposit Results page select the View link under the Item Details column to the left of an item to view events about that transaction in the deposit Deposits matching your search criteria 3 2 ACH ACH
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